Reviews of The Medical Store. (Store) in Burlington (Vermont).

The Medical Store

155 Reviews

114 Comments

Store

Medical supply store

1225 Airport Pkwy Suite A, South Burlington, VT 05403, United States

Description

Information of The Medical Store, Store in Burlington (Vermont)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of The Medical Store

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Reviews of The Medical Store

Theresa Hook

Amanda was very helpful and knowledgeable about my machine and how to use it and how to clean it. She took the time to show me how to put my mask on properly. She also let me know if I have any questions do not hesitate to send her an email and she would reply .

David Cohen

I have been struggling trying to find a CPAP mask that fits properly. Amanda was extraordinarily patient and helpful making this happen. She, as well as other staff are very knowledgeable and professional. I could not pick a better provider than The Medical Store.

Bill Sapsis

Patty was great. Her information and instructions were clear and very helpful. She listened to me. I never felt rushed. She took her time and made sure I knew what I was supposed to do. It was a very pleasant experience

Lynette Cash

Patty was very nice and professional. Took time to explain everything and make sure my brother understood (he is developmentally disabled) and spoke to him like she would to me. I think she is a valuable employee to the company.

Dana Veronneau

The Medical Store has been providing me with CPAP supplies for over 6 years. Their staff is outstanding, professional and friendly! They continue to assist me in my durable medical equipment needs. Thank you

Louise Lavallee

Very good service with the introduction to the CPAP machine. Amanda was thorough and thoughtful. I left the store confident that all would go well with the use of my new machine. Thank you Amanda

MaryBeth Hibbert

Ms. Wolcott was extremely helpful explaining everything. I've used CPAP machines but haven't experienced the new ones. She was very reassuring, very polite and I left feeling excited.

Dean Cerf

I have practiced medicine for over forty years and have to say that I am impressed with two individuals at The Medical Store who helped me with an urgent medical condition of my own. While dealing with dangerously low oxygen levels, post covid, and living in rural Vermont I spent 24 hours trying to obtain a nebulizer with which to administer inhalant medication in hand from my pulmonologist. My pulmonologist located the equipment at The Medical Store. I spent all day earlier calling other suppliers and was constantly put on hold, tansfered back and forth between the same departments, and discontected. The Medical Store immediately indicated that they had the equipment that I despirately needed and that they would deliver it to me. The challenge was to get it to me quickly as a snow storm was bearing down on us and they indicated that they might not be able to get it to me until the next day. This was understandable but my condition would not wait that long. I asked if we could drive more than an hour north to pick up the equipment and they agreed to accomodate this. My wife jumped in our very snow capable truck and headed north. As she was leaving, my wife noted that the GPS said she would not get to there facility until 4:47PM and the office closed at 5PM. She was obvious concerned because of the impending weather and my precarious situation. I located the phone number for The Medical Store on the internet and called to ask if someone could wait a few minutes later if my wife did not arrive by 5 PM. My call was diverted to a call center rather than being answered at the Burlington location she was traveling to . I was lucky to connect with Jason who made every effort to contact the Burlington facility but was unable to do so. He offered to connect me to the facility but i simply wound up talking to an machine again and could not speak with a person. My frustration grew as I monitored my wifes travels and realized that she would not meet the 5PM deadline even as my oxygen levels remained precarious and the predicted snow started to fall. I called Jason back and he tried to call the Burlington office once again and received the same recorded answering machine. Rather than dismiss my situation as so many others did in the last few days, Jason suggested that he might be able to contact Burlington thorugh an internal chat session if someone in that office was online. Jason succeeded and before I was off the call with Jason , Kirsten H, general manager, was calling me on my other phone. I spoke with Kirsten and she could not have more considerate and accomodating. She assured me that she would wait for my wife's arrival and asked if she could do anyting more for me. A short time later i received a call from my wife who now sounded calm and relaxed even though she faced a one hour ride home in a snow storm. She let me know that she had the needed equipment in hand and then spent the rest of the conversation teling me how wonderful Kirsten is. I would suggest that upper management revise internal communications so that employees have a private phone line so urgent communications can take place between facilities. Give the employees the tools to suceed and grow your company. This is absolutly essential in a medical enviorment. The system gets zero stars from me. I pray that upper management will listen to this plea and improve this negative energy that distracts from otherwise wonderful employees. Contined in next comment>>>>>

Dr. Sara Clements

I met with Alissa for my cpap orientation. She was excellent! She explained everything in a clear and concise manner and fully answered all of my questions. She was also very friendly and very personable. I highly recommend!

Katherine Alarie

My walker was ready when I got in the door. Everyone was nice and professional. I called the week before and my doctors office sent over the request . It we so easy.

Hannah Long

Alissa helped me get set up with a CPAP machine. I was really reluctant and not excited about getting one, I was honestly embarrassed to even go in the store…but Alissa was very nice and upbeat which helped me not feel so embarrassed about having to use something like this. I appreciate her kindness and positive attitude.

matt fargo

The Med Store was quick and thorough in their responses to my needs and with their training on the new equipment. This was night and day better than my experiences w/ other local medical supply companies.

Tom Jacobsen

After dealing with the typical supply chain issues in 2022, TMS finally received a CPAP machine which was made available to me in an efficient fashion. The TMS team set me up for the CPAP "fitting" and they responded quickly to adjust to my schedule to make the appointment happen. Amanda W was an excellent consultant, answering my endless questions and providing a lot of technical and practical information so that I made the best choices for CPAP accessories and learned how to operate the equipment. She was really good and she clearly cared about her clients. Equally important, she made herself available for follow-up communications, as well as that of the TMS support team, so that I can continue to receive support along my CPAP journey, given this is not a one-and-done process. Thanks TMS!

Joseph Ercole

After dealing with another company that made me wait literally nearly 6 months for my CPAP machine, the medical store took me in and was able to get me a CPAP unit within weeks. Not only that, Amanda from the medical store made it clear to me everything I need to do to make use of this machine, and gave me her direct line and email address in case I run into any issues at all. She was very attentive, clear, and precise on her instructions. Each time I called, I spoke to someone enthusiastic to help. This was not what I was used to with the other company that I was dealing with and it was a welcome change. You do have a choice in who you work with for CPAP machines despite Vermont being a small place. I sincerely suggest you choose the medical store.

Stephen Hennessey

The service was outstanding. There was no wait time, very polite and took care of all our needs in a very professional manner. We were extremely happy with this experience.

Stuart Deliduka

The Medical Store staff are great! Very helpful. I highly recommend them but please understand they are short staffed like so many other business.

lee silver

they help me 100% to solve problems & explain all the steps to use the cpap right. they are very quick. & super friendly!

Althea Roberts

The Medical Store was very helpful in showing me how to use my CPap Machine. Knowing that if I have any problems, I can call them and get answers quickly to help.

Maggie Trayah

Service was great Amanda was really helpful and knew the product extremely well.

Killian James

Amanda was amazing to work with and set me up perfectly and efficiently.

Tara Bessette

Amanda was extremely helpful and knowledgeable. We left there feeling confident in using the machine.

Lloyd McSweeney

First time going and I am so satisfied with my service. Absolutely amazing staff, very understanding and caring staff members.

Katherine Miller

Patty was super helpful and very kind. I appreciate all her help in getting me set up and comfortable with the process!!

David Harrington

Arrived for my appointment and was greeted right away and being helped within two minutes. Amanda did an excellent job explaining the equipment to me and had the insurance payment resolved prior to my arrival. Awesome customer service. Highly recommend!

Thomas Moore

I received such individualized care and guidance while addressing my wrist issues and cpap needs. I wish I knew the woman’s name who helped me as her 30+ years of experience truly showed. I feel 100% confident in their care and support with all my equipment and therapy needs. Thanks so much!

Russ March

Amanda was great. She worked through the confusion from the medical team and made sure I had the right machine and the right pressures. She went through all the set up stuff and made sure I was comfortable before leaving. My second visit was just as enlightening as Amanda weighed out all the options, explained why some do not work and just made the whole process more comforting and easier to understand. She's a keeper.

Karen Delorme

I am so excited to be starting the journey of a good nights rest! Amanda, at The Medical Store, was great - she walked me through everything I would need to know and I felt very comfortable using the C-Pap machine when I left. I know if I have any questions she is easily accessible to me and that gives me comfort.

Linda Carey

Amanda showed me the newer model and explained esch part. She answered all my questions. She was very friendly.

Marianne Schnader

Ashley has a great personality and was very helpful. I appreciated her time and commitment to helping mastectomy patients feel great about our appearance.

Michael Morse

Alissa provided superb customer service regarding CPAP equipment and headgear selection and guidance on how to use and care for it. Connie was instrumental it getting insurance coverage lined up in my specific situation. I highly recommend the Medical Store and their staff to anyone who needs CPAP equipment, you will certainly be greatly satisfied too!

Mark Taylor

The Medical Store made it very easy for me to start a new account there. And had the supplies I needed the same day.

Bill Brady

Decent place to go for CPAP supplies. Lady who assisted us was knowledgeable and efficient.

Peter Reynolds

The five stars are specifically for The Medical Store in So Burlington, VT. They were able to immediately fix the utter failure of AdaptHealth corporate. Again, The Medical Store - helpful, friendly, efficient. AdaptHealth - a textbook example of industry consolidation, out-of-state ownership, profit driven cost cutting and decentralized customer service make life a little sh*tier for everyone who has to deal with them. AdaptHealth is perfectly happy to trade shareholder value for customer frustration and for that the executives of AdaptHealth should be imprisoned for life.

K. A.

Seamless aid offered to me as soon as I walked through the door. They know what they're doing and do it well!

Debbie Martin

She was very knowledgeable, friendly through everything about the machine. I had a good experience with her..

Timothy Parks

Everything was explained very well, and I felt extremely confident in my use of the machine.

Penny Comeau

Kalley was really helpful and knowledgeable about the cpap machine and masks, I called again because my mask isnt fitting correctly and she called me right back. I would recommend the Medical Store for any medical equipment

Ellen Hemond

I was contacted me in a timely manner. Once the order was placed I received it in about a week. Very good service.

Karen Zweeres

How can I get hold of Vermont Medical Store directly I want to speak to Amanda directly but keep getting adapt a health which is a joke any ideas?

Emily J

Amanda was kind, friendly, and perfectly knowledgeable. Personal service, total confidence about my device and restock supplies when I left. Give her a raise and a vacation.

leslie Roberts

Amanda was amazing to work with and they got me in so quickly. I would absolutely recommend Adapt Health!

Jeffrey Mason

Very friendly Was very helpful And she helped me with everything

Patty Joslyn

Ashley was professional and kind in an emotional (for me) situation as she fitted me for a compression bra and breast prosthetics. She allowed the time I needed to process and to try different options. I'm ever grateful.

Ricardo McCullough

The lady that helped me was awesome. Very patient with me and pleasant in nature. Helped me tremendously.Thank you.

Tim Davidson

Amanda was very knowledgeable and helpful. Super happy I wnet in.

Kelly Stockwell

Everyone I interacted with was helpful and efficient and kind. Very positive experience.

Rick Wolfish

Amanda was very helpful and smart and you can tell she cares about her patients.

Sean DeVarney

My contact was very helpful in explaining how my new CPAP works and made it clear they're always available if I need any help!

James Yott

Very personable consultant who took the time to make sure I was totally informed about my options. She proceeded to interface with my insurance company which made my visit painless financially.

Amy Ingrassia

I always have quite response to my needs for cpap equipment, masks and supplies. Patty has always been there to help with the changing of the masks to help me be able to use the machine effectively.

Karen Alarie

The person that helped me to chose a walker. Was very knowledgeable and very understanding of my health needs.

Will Wright (home)

I can't say enough positive things about my experience here yesterday! They quickly and painlessly provided me with equipment I needed and made the billing simple. They educated me on what I needed and were very friendly. I needed parts for my CPAP, and they had it ready for me by the time I arrived. Even better, they provided new filters, tubes, etc. I needed a prescription from my primary care (easy) and they contacted the Vermont Medical Sleep Disorders Center in Essex and got my sleep study. With these two documents, The Medical Store will bill my insurance provider. If you need CPAP parts, there is no one better than The Medical Store. If you have a CPAP and don't ever replace your filters and masks, call The Medical Store. I believe that there are many of us in the Essex area that haven't been properly educated on what we should be doing to keep our CPAP devices in order, and The Medical Store can help!

Ian Fournier

I was nervous about going into this appointment, but Amanda made me feel comfortable and was super helpful!

Michelle Lewia

My experience was great they walked me through on how to work my new CPAP machine and gave me a bunch of valuable information about how everything works.

Charles Breiner

Great service at this store. I have used them for my CPAP supplies and supplies for my 90 year old mother-in-law. Very helpful..

William Haeger

name is Linda Haeger and I am very happy with the medical store

Melissa Riley

Compassionate, Patient and Efficient!! They have worked tirelessly on my father's behalf! Within a couple of days working with them (including weekend) they got done what several others could not! I would highly recommend going with them for your medical supply needs! Thank you Connie & Marla you rock!

Tom W

I got a great demo. Answered all my questions.

Jon Kolssak

I am supremely happy with all wonderful ladies that work at The Medical Store. I was visiting from Chicago and my c-pap broke. Not only did I feel horrible but my family was unable to sleep. I called many other sleep study facilities and no one would help because I was not their patient. So I rolled the dice and entered The Medical Store on Airport Parkway. I was greeted with a warm smile and the entire staff was willing to provide a solution to my broken c-pap. I just want to say thank you for your efforts, expertise and laughs. Keep on doing what you are doing.

David

Had to get my first sleep app machine, the ladies here were very wonderful and very knowledgeable. 5 stars all around! Thanks again!

Clifford Cooper

Thank you Medical Store for your complete understanding of my need with my updated CPAP machine and the tips on the use of the new items! Cliff

Everett Kimball

Amanda was very good at explaining all the details of my new machine and felt very welcomed as a new customer..

John p

Nice job explaining the equipment they were providing, quick and smart!

Charles Nunley

Amanda was very kind and helpful in introducing and fitting of my new C Pap!

Richard Kelley

Super friendly service. Very helpful. Quick Resupply for my CPAP consumables.

Paul Gerken

Excellent service and very accommodating. Could not have been better. Amanda was fantastic. Thank you so much

David S. MaGee

Very good vibes from associate who introduced me to product

Jim Pohlman

Patty was extremely helpful and pleasant to deal with

Evergreen Erb

My experience with the store has been very positive. Everyone has been very helpful, and Marlo, who is the person who works with people who need C Pap machines, was just great. Bubbly, but very professional and knowledgeable. Every question I have had has been answered promptly and pleasantly.

Jackie J

At first my experience with them was horrible, it took forever to get my equipment and to even get an appointment to get measured for the equipment. Then I found they did not properly measure me and I ended up with the wrong size. Things have improved, although it is primarily because now I only have to deal with them when I order supplies. However on my last order they sent me the wrong size again! I am pretty sure the reason for the ineptitude is due to understaffing and the company not wanting to hire enough people to do the job correctly and also I question the qualifications of some staff.

DeRon Redmond

Very punctual and friendly. Available for support when needed.

Sarah Bristol

Amanda was great at explaining and setting up my son's equipment.

Ciaran Buckley

The service was incredible, informative and heartwarming.

C Pe

You did excellently well. Thank you.

Brett Grimes

Very friendly, and knowledgeable staff.

Mercure Television production

I like this place better then keene medical i did go to keen when my other neb broke and this store didnt help me but i decided i want to find more vemront base company to do busines with. small mom pops stores.

Jim M

Good operation, thoroughly pleased

Hunter Townsend

First time using their store and was impressed with service and knowledge

K.J. Sears

Very much a great experience. Friendly, knowledgable staff.

Jeanette Willey

Joselin was so helpful. You can tell she likes her job and smiles all the time. Jeanette

Jody Austin

Super helpful, and very caring!

Tod Ilges

Informative friendly good service

Jean Held

Under the circumstances, you did extremely well.

M F

Most courteous, efficient service with speedy follow-up. Well trained staff who make going there a pleasure. Many thanks!

Denise Kenney

I was on vacation and had forgotten a piece of my CPAP mask at home. The staff there was very helpful and I was able to get the piece I needed.

Patrick Kelley

MELISSA WAS VERY HELPFUL AND COURTEOUS,

Palcius

Awesome and knowable staff

Jeremy Howe

Alissa was nice, helpful and courteous

Michael Tanner

Amanda was amazing. Very helpful.

Gary DuCharme

I have had great service with my bipap machine and supplies Gary

Dan Albrecht

Helpful staff! Efficient, knowledgeable!

Donna Kiley

Very efficient and helpful.

Patrick Mckenzie

Fast and friendly!

WAYNE HARRISON

EVERYTHING YOU NEED TO HELP YOU IN YOUR RECOVERY, EXCEPT FRUITS AND VEGETABLES! FANTASTIC PERSONAL SERVICE TO GET YOU IN AND OUT AND ON YOU WAY. LEFT A WONDERFUL IMPRESSION ON ME

V Warfield

So friendly, patient, and helpful!

David Jackson

Very friendly and efficient

Lou-Anne Wood

Fast. Efficient. Exceeded expectations

Kelly Sowles

Excellent customer service!

Donna Poitras

Great experience

Randall Roberts

Helpful

Martha Dallas

Knowledgeable staff, personal service. My initial experience was positive.

Midge Lubot

Patty was very welcoming when we first got there. She showed us the whole bag and was very careful to make sure we understood how to do each thing. She was very knowledgeable and very helpful.

William Walsh

Patty is super! Excellent explanations. A true professional in the old school manner. Patient, kind, and best of all -CARING. Adapt is fortunate and lucky to have her.

Jamie Lawrence

Amanda W. at the Medical Store provided outstanding patient care during my initial visit! Thank you so much Amanda for your empathy & professionalism!

Gi Grape

Customer service was VERY helpful when I went there to get my walker

Ruy Llarena

(Translation) Excellent service from Amanda and very nice and tidy facilities (Original) Excelente servicio de Amanda y las instalaciones muy bonitas y ordenadas

Donna Wood

Dan Korte

Elizabeth Mahuron

Donna Saks

Melissa Burt

Dianne Bleau

Omar somow

Tyler White

Contact

Photos