Reviews of The House Outdoor Store. (Sporting Goods Store) in Minneapolis (Minnesota).

The House Outdoor Store

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264 Comments

Sporting goods store

Outdoor sports store

300 S Owasso Blvd E, St Paul, MN 55117, United States

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Information of The House Outdoor Store, Sporting goods store in Minneapolis (Minnesota)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

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Open hours of The House Outdoor Store

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Reviews of The House Outdoor Store

Theodore Crowley

We just bought two base model Minnesota fat bikes, and took delivery in the box. 3 out of 4 wheels were perfect, one had a slight defect that required replacement. We bought these last minute before a trip up north, and of course didn't catch the defect until the day before. We strolled into The House with the defective wheel, Zach was awesome and a few minutes later we were walking out with a fresh wheel, no questions or hassle whatsoever. Thank you guys so much for putting out cheap, excellent bikes and the top notch after-sale support!

Martin Balutski

Sure they have good prices, but I waited for over a month without receiving the snowboard I purchased. After a month, I requested an update via their contact form online. No answer. After another week, I requested another update via their contact form. NO ANSWER. I tried their chat function, "sorry, we're currently closed." Attempted calling during their posted business hours on the website "sorry, we're currently closed please call back during business hours (listed business hours that indicated they close 30 minutes after my phone call)" Tried chat again, waited for 3 hours for the chat to time out and I lost my spot in line. Rejoined the line, was placed 88 in line and waited an additional 3+ hours to finally get ahold of a representative who told me that my board was sitting in their warehouse, shipping label printed out and ready to go. I requested a refund and it is being processed, I will be taking my business elsewhere from now on, peace of mind knowing my order and customer service is being handled properly is worth more than a few saved dollars. *Update* Updating and increasing my rating due to The House's speedy response to my review and effort in getting the order out of the door. Still not an overall great experience, but they're effort to go out of their way to make sure my needs were taken care of is admirable.

Jason Voelkel

Highly recommend ordering winter sport items online to save $ + free shipping on orders >$100 versus going into store which these prices are traditionally higher. Unlike previously, you are no longer available to pickup online available items/online prices by requesting them at front desk, only online sales get the decent prices which I understand this since they now have (4) warehouses. *Also, be aware that during busy winter season they put winter coats, snowboard bindings, etc on sales floor w/NO prices so you have to ask sales assoc to scan to determine actual sales price. Was not interested in typing in items on there website to determine price which possible this price is available "Online Only". Giving them 4 stars due to price, availability & want to naturally see them keep succeeding.

John Ella

Good experience but order processing was inconclusive. I realize customer service issues can be complicated for newer companies. Like when a package gets mangled in shipment. Or a refund gets sent to the store and not the customer. I understand the processes involved. But, their prompt and accurate attempts at problem resolutions deserve attention and respect. I'm rating with three stars for their noble and sincere effort at accommodating my original order and refund-exchange request and thank them for their continuing hard work! :)

Joe Macauley

I'm very impressed with The House's customer service. I purchased a kayak and had live chats before and after the purchase. They were very prompt with their actions and provided accurate info. With regards to returns damaged in shipping, The House does what is best for their customers. Decisions were within 24 hours (by the next day early morning actually). Next season I'm interested in getting SUPs and will consider buying from The House after my recent experiences. FYI - they have a warehouse in CA which they ship from as well so that may work out for you if you're on the west coast.

MICHAEL MCGRADE

Message to Cody - Today I worked with Ethan and had a 5 star experience. Ethan went the extra mile helping me with a drunken online order. Took his time, explained my options, and executed a solution. Been in the retail store 4/5 times this season and he stood apart from his cohorts. Thanks. I'll be back.

Kevin Cooper

I have been a fan of The House for quite some time and I can even remember my first purchase from over ten years ago. The selection they have is incredible and if you are in need of outdoor equipment then chances are you can find it here. In all my years of buying things from this company I had never had a single issue when it came to getting my items. I would order what I needed and my items would be shipped faster than I expected. This winter I bought a set of skis from my son as a Christmas present. He loved them but informed me that they were not the ones he was hoping for. I was not sure how to return them and contacted the company to see if online orders could be returned in store. I began an email exchange with William Kenney and he did everything he could to make sure my return experience was the best that it could be. With the skis returned and the pair my son wants on its way, I can say I am a satisfied customer. I can not say enough good things about The House, this is just another example of why I continue to give this place my business.

Peter Aumann

Have placed an order and said there would be a tracking number by yesterday. Have been trying to call this business 3 times and have been on hold for 2 hours with no answer. My credit card has been charged and wondering if this a real business or have I been scammed. I so want this to be a real business because of the great deals! I just can't get a hold of anyone here! Update! 12/18/2022 After emailing William my problem, it was fixed and shipped that day. I got my Copper Spur UL HV1 bike pack tent for 67% off! It's a legitimate site. If you have patience, which I obviously didn't because of how close it was to Christmas, this is a great place to get great deals if you have the time. Thank you William and Johnny. 4 stars! Just need to make clear it will take a couple weeks to get your stuff and may not be able to connect with customer service there! Thanks again, Pete

Beth Dawson

I ordered a ton of snowboard gear on this site. Happy with the overall experience. Not realizing that all snowboard boots run small, needed to order more and that was a little inconvenient. Definitely order a fill size bigger than your regular shoe size. The returns process was a little clunky. No response to my customer service email or my multiple attempts to call via the contact center aka 866 number. I finally went online and chatted. This worked! Kayla was informative and efficient. I feel like I'm going to be able to do my return without any further issues. Thank you Kayla!

Jim Burkert

The House is super competitive and continuously offers the right prices on the gear I've needed for skiing. I can't recommend them enough. After the sale their customer service and chat team are second to none. Stephanie is a great example. They will help you through any situation that occurs in a way that focuses on the customer.

Jesse Nielsen

Update : the house contacted me and sent a new pair of boots. They are not the color we wanted but are the style. Overall they made things right but still disappointed in ways that it took complaining to get any resolve Ordered boots and bindings. Only binding arrived and company can’t seem to answer a phone return a chat or email. So far out 500 dollars for boots that were never shipped. They said they were shipped in the same box as the bindings. Pretty sure that’s not possible as the box is the same size as the binding box. They initially started a claim but haven’t done anything since.

Peter Massey

I ordered a downhill ski combo (skis and bindings) about two weeks before Christmas. After about 6 days of waiting, a couple online chats and a phone call to customer service I got bad news saying the order was cancelled due to an over sale inventory issue. Thank goodness The House has hours on the weekend! I called on a Sunday during my lunch break and Nathan answered. I gave him the short version of my situation and he understood immediately. He worked in unison with his boss, Tabitha and together they came up with a great solution that I was happy with. They were understanding and apologetic and looks like I'm supposed to receive the new order Wednsday before Christmas. Thanks again, your generosity is greatly appreciated

mark ferrie

Dylan with customer support was amazing! He helped me out with an online order that had been on back order. Needless to say he was able to track down my order and get it upgraded to two day shipping. Every experience I have had shopping with The House has been positive! Highly recommend!

Danielle Nagy

Zach provided excellent customer service and knowledgeable of product after having to make a return. Thank you so much! Store has a wonderful supply of snowboarding needs and if your new to snowboarding can answer any questions you may need. I'm missing one star because I tried to call customer service before returning item from number listed on website(don't believe it is store direct #) and waited over 20min. Better to walk in store to get your needs met.

Greg Hoessler

Teach your shipping crew how to pack a box. I received a big open box with the one strip of tape holding it closed coming off, inside this box minus any packing paper was the much smaller open box the bindings came in with the various binding parts spilled out, amazed that no parts got lost. Price was great and it all ended well so you get 4 stars.

LGNDRY_STI

So far, not so good. I wish I have seen these reviews sooner. I have ordered 3 items Dec 2,2022 which is a Friday. And from what I have read directly from their website is that I would get a TRACKING number by Wednesday. It is now DEC 10 2022 and still have not got a tracking number. By seeing these comments I am hoping on a miracle for my items to be shipped on time. And I have paid for Expedited shipping as well. Customer service - I tried calling and no answer for 30 minutes. Tried CHAT service and everything I am next on que. It resets! The online and phone service is HORRIBLE! Update - after I left this review I have received a tracking number. But it was only partial order. I looked on the website to if to see why and it said my other item is back ordered. But when I ordered it I made sure I didn't order a back order item. I have emailed the owner who replied to this review. The have also received the items that shipped which I'm thankful for. I'm am now off a happy customer now. My rating goes from a 1 star to a 2 star due to customer service and lack of communication. Update - after leaving these reviews the company made efforts to contact me via email and phone. I spoke with a member named johnny and he was very professional and apologized for the inconvenience. He made sure I was happy and was able to get me another order since they ran out of the one I originally ordered. And now the board has got here before Christmas and I'm stoked! Big redemption on The house. I will say I will be a returning buying customer. The house is legit. My rating goes from 2 to 4 star. Recommendation to company is to have a a preferred way to contact because via chat and phone calls just ain't it. But still. I appreciate the efforts.

Nicki

Placed order many many many weeks ago and although a shipping label was created and status was updated to shipped, there's no movement on the tracking. I've tried to contact via phone, online forms, online chat, and even Instagram and I either get zero response or am told their very sorry and that staff is working 12 hours a day... Frustrated that I can't seem to get any actual valid response about the status of my board. We ordered 4 boards, 3 boots, and 4 bindings and everything arrived except for this 1 board... And all I really want to know is that the shipping label wasn't lost and that the board (and my order) are still in existence. It's so hard to watch my family having fun while I stand there waiting to borrow one of theirs when they take a break..... I too have waited hours for the chat queue to get to 1 - only to be timed out. I get that there's short staff, but a good business would take into account the supply demand and would proactively plan accordingly (hey we are going to be having a big sale, let's hire some temp staff to help out).. UPDATE - Because I understand how things like this can happen, and I believe 100% that the issues are not intentional, I am changing my initial review from 1 star to 4 stars. My hope is that when this company has another epic sale, they will learn from this experience and do much better. William - thank you for overnighting my snowboard, with all the new fresh snow we've just received here in MN I can't wait to get out there!

InHee

Get your snowboard gears from here! I'm a beginner at snowboarding and I finally bought my snowboard, boots and the bindings from the house website. They have a huge discount right now so I bought everything almost half price!(even though 2023 season) I was really impressed with their customer service. Live chat agent Kenny J was the best! He helped me to find the right snowboard for me depending on my body/shoe size and level. Kenny was so so helpful and answered all of my questions. I'm so excited to start my snowboard journey this winter!

Patrick O'Hara Jr.

Placed an order for snowboard boots on 12/9. When I ordered it said immediate delivery was available with free shipping. It's now 12/20 and not even a confirmation email has been sent to me. Nothing. But the $425 charge went through on my Amex. These boots were all my boy wanted for Christmas. Thanks House!!!! And good luck getting a hold of anyone on the phone or by chat. Don't waste your time! Update- revised to 5 stars due to the stellar customer service once I was finally able to get a hold of someone. Speaking to someone on the phone was still near impossible but after a small wait I was finally able to text with someone and they resolved my problem. Still ruined Christmas, but got my money back for the boots that arrived after Christmas.

K.R. Long

Online ordering was fairly easy, better than some other online bike seller competitors but not to Amazon levels of easy. Price point was great, much cheaper than competitors. Delivery was on time. Will buy again from The House.

Steven Watson

Incredible customer support! Had to make a return, they made the whole process easy but I had some questions. I had two different customer service reps I talked to on different days and they were both super friendly. Way to go!

Chris Wymore

UPDATED REVIEW - I found a direct Email for one of the employees and she was very helpful in getting things resolved. New bindings were sent, and now finally have a functioning new set of skis for my son. I dealt with a couple of employees through Email who were helpful and knowledgeable, but the company needs to get things sorted out so you can actually get someone on the phone or by Email quicker. There are reviews from last year around the same time with similar issues of not being able to get ahold of anyone. That would have been a little more understandable last year, that was still weird pandemic and outdoor sports mania time, but they've had a whole year since then and haven't seemed to get customer service and order fulfillment figured out. So thank you to Jess Bell and others who sorted out my problem even though it obviously wasn't their fault. The House just needs way more people to answer phones and other customer service inquiries. ORIGINAL REVIEW - My first order placed on December 11th the skis and bindings never shipped. Very difficult to get ahold of anyone, ended up finally calling a number for the physical store and getting ahold of an employee. Found out eventually that they either never had the skis and bindings I bought, or let them sell out before sending mine. Placed another order for a different more expensive set of skis and bindings as there weren't many options at this point and Christmas was getting closer. Those arrived much later than they should have, but did make it to me the day before Christmas. Turns out they sent the wrong size bindings for the skis, which is crazy as this was a package deal from them, how many of these have they sent out like this? Now I can't get ahold of anyone to resolve this problem, my son didn't get usable skis for Christmas, I finally got the refund on the FIRST screwed up order just the other day. I've never had an experience like this with a company before where I can't get through to anyone. Order # 8399564 .

Nathan Grunhut

Absolutely amazing! The customer service has been flawless wand is why I always love sticking with The House for all my snow sports needs. Every time i've had a question on an order or a return they have been so easy to deal with making it a really enjoyable experience to get what I need. Special shot out to Dewi Smith for 10/10 customer service and helping me out with my order!!!

Jesse Fortin

This company is impossible to get ahold of. First time I ordered from them a product said in stock and ended up being backordered, I had to reach out to them to figure it out and cancel the order because it would not of made it in time for my trip. So now I gave them another chance because they had a great deal on a product I was ordering for an upcoming trip… again. I’ve called them twice and been on hold for 30 minutes each time with not even one answer, and emailed them twice as well and not heard back. Not the kind of customer service you expect from a domestic company. Edit: I’ve received a response finally and the item has been shipped. Apparently they are very backed up with orders but in my opinion they should send out an automatic email when you’re placing an order saying that there is a delay due to volume right now. This will also prevent them from receiving an excess amount of inquiries on pending orders

Brek Mecham

What can I say… the-House with the great service once again! Adam S couldn’t have been more helpful when I came to him with a defective pair of boarding boots. He directed me to the easiest way to get them returned and recommended a different brand that might hold up a little better for my style of riding. I always have and always will use the-House for any gear I need! Thank you!

Thomas Conti

Great items, great prices, BUT even better Customer Service. I chatted with Kenny online about a few different needs and he was amazingly helpful and supportive through the process. Would highly recommend this place for your outdoor/active needs!

Theran Weaver

Honestly the best place to get any sort of Ski/Snowboard/Outdoor Sports gear for very competitive prices and extremely helpful staff. Fast Shipping, High Quality stuff. This place cant be beat! Stephanie online recently helped me fix an order that was set as out of stock and was able to get me my ski bindings! 10/10

Joel Grant

Didn't reply to two order inquiries, then cancelled order for items that were shown as in stock (SRAM 12 spd chain) on their website and Google shopping with no ticket reply or courtesy email. Not a nice first time customer ecommerce experience. Update: These guys fulfilled my order about 10 days after it was cancelled. I didn't ask them to. I doesn't look like they charged me anything. Changes rating from 2 stars to 4 stars.

Angie Seubert

The website was easy to maneuver. I was able to find reputable brands at great prices and checkout was easy. A no hassle shopping experience. I’ll definitely buy from The House Outdoor Store again.

Hippie Jesus

I made a order for pickup and never received an email regrading my order past the original confirmation. I went into the store to ask for help regarding my order as I live ten minutes from the shop. I wasn't given any information about my order, or helped in any way. When calling for help I have been placed on hold for over an hour without anyone answering. I understand it's the holidays, but the wait time is bad

S Hernandez

Although I haven't been able to use them, I purchased some goggles with magnetic lenses at a great price. The fit and finish seem good.Prompt shipping after ordering performed.

Kaia B

I was assisted by a customer service representative by the name of Autum, I am absolutely blown away by how effortless she resolved my issues. Although the wait time was about an hour her help made it worth it. Definitely will continue with business here.

Amy Martens

had an issue with a snowboard I ordered online but was quickly able to resolve it! Adam Stromwall helped me pick a different board that worked for me! super knowledgeable and kind. a snowboard is an investment so it was super helpful to get advice from a professional! thanks Adam!

Charles Matlock

You cannot ask for better customer service and professionalism. Had a problem with an order, it was taken care of no questions asked. I wish more companies treated customers like them. Highly recommended and great products!

Brandi Gustafson

Although it is really hard to get a hold of customer service ( although 5 days before Christmas) due to long waits. But once reach someone they were able to help me immediately and even change to 2 day shipping to get the rest of my order here faster. Very professional but probably understaffed.

Tanner Marshall

I ordered the Salomon HPS Taka split board for a great price, but when I went to mount the board one of the touring bracket mounting holes was damaged beyond repair. Kirsten and Anthony at The House worked with me during the crazy week between Xmass and New years to FedEx express me a replacement board free of charge in time for me to take it on an upcoming trip. They were great! Unfortunately there were weather delays and the board got lost in FedEx. Once I finally received it, the skins it came with weren’t trimmed and didn’t have the tail clips installed. Also, I’m a bit disappointed with how recessed the screw holes in the bottom of the board where the joining clips are mounted are. There’s about an eighth of an inch deep hole for each screw. I haven’t ridden the board yet, but so far I’ve been very impressed with The House’s customer service and disappointed by Salomon’s manufacturing quality.

Bryan Jones

customer service has been top notch. i have used the chat which to me is extremely easy and efficient. kayla helped me. the product seems great, but we haven't hit the mountains yet

Zach Izzo

Excellent service. Kayla and others have been very helpful using chat feature with updating/changing orders to items that are in stock so I have new equipment for my upcoming trips!

Zack Picinich

I ordered boots on 25th of November and heard nothing of a shipment date or anything about order not available! Anyway Ms. Love helped me do much and she was very nice during the whole process she got my daughter new boots on the way fast. Thank you

Rider FiveO

First time buyer, found some awesome deals on apparel....needed to contact customer service on a small error I made in my order, and they took care of it super fast. I will definitely be a return customer!

roseanne Juse-Pickett

Samantha Moore was extremely helpful. I called for information on a delivery of an order I processed over a week ago when I realized the snowboard bindings I ordered were not going to be delivered due to a stock issue. With a family trip planned for Big Bear the week of the 1/28 she helped me find comparable bindings and expedited the delivery for my trip. Thank you Samantha for your help, it is much appreciated and I will definitely recommend House to my friends and family. -Sam P.

Tim Boyer

Great customer service, bought some wakeboard bindings from them and they got lost in the mail. They were very helpful in solving this problem even though it was not their responsibility but rather FedEx’s problem.

LINDSEY GROSS

I bought 2 Roxy jackets during black Friday sales for under $200 and regular price would've been over $500. Such a great deal I'm keeping both!

Robin Halling

Sam was just so helpful with my issue. She was very professional. She is trying to help get my problem resolved by providing the appropriate information to the right dept. You are fortunate to have her on your team. Robin

Don (Lue Wafer)

Accidentally placed to many orders online. Called in and spoke with Brianna; in doing so received excellent customer service. Brianna was able to assist the situation with ease. Thank you again!

Brian Henry

Great prices and unparalleled customer service! Kenny and Stephanie delivered CS that is rare of late. My sites have great prices. I will returning because of the exceptional CS

Mathew Fruits

after a long wait i had the pleasure of speaking with Kyle Kelley of the customer service depart. Very Informative, respectful and Savvy. Change the music during the waiting period please. No one wants to hear that sound coming out of their phone when they call and sit on hold. Mt. Music please. Best of luck Kyle keep up the hard work.

Zachary Hawkins

I needed an order cancelled and after several attemps to call i could never get through to anyone. Then i noticed the chat feature and got through to someone immediately. Use the chat feature. It makes life easier.

Leah Ross

Kayla saved the day!! My order was placed twice when pay pal said there was a problem so I ordered with a credit card and the order ended up going twice!! I contacted Kayla by chat and she was able to cancel one of the orders!! Way to go Kayla!! Thank you again!

Raffi Tahtakran

The best store for bmx bikes, these people stock the highest quality bicycles at the most amazing prices possible, and they will ship it anywhere. I recently purchased a 22 inch framed BMX bicycle from them for an amazing price and I’m gonna buy another one I’m so happy I found this store

Idan Brinder

My order worth 500$ hasn’t arrived, they not answering my phone calls, not replying to mails, and their chat isnt working on the website. Definitely scam watch out while ordering from here. Edit: after the staff contacted me, they were able to give me a refund.

Mandy Guimarães

Great customer associate! easy to understand and empathetic. My 3rd purchase with them and have no complaints. Great customer service and good deals.

Kia Zomorrodi

These guys are the best. Had some issues with FedEx and boots not fitting and they quickly resolved it and got my boots in time prior to my trip. Shoutout to Johnny and Graham!

Mitchell Roberts

Wonderful customer service. Punctual, informative, and very kind. I've made 2 orders from here in the past few years, no issues at all.

Lauren White

Amazing customer service. Order arrived earlier than expected. All the items were in amazing and as described. Will be ordering from here again.

Jared B

Great place to get your gear, at any price. Ships fast and efficient. Customer service is spot-on. Will always do business here.

Drew Hudgins

I love shopping for gear at The House. We've built up SO MUCH of our camping, snowboarding gear from this retailer. What I love most about them is they're willing to work with you and *GUIDE* you. I've had to return a couple items in the past (e.g. mittens that came too small) and sometimes, I've been on the fence with something I ordered (e.g. "I *think* these shoes fit fine… but it's too early to tell"). They're flexible with me (btw, in those 'on the fence' moments, I've ended up keeping my items, even though The House said I could send them back. Thanks to Cassie or Kirsten or Autumn… I've called in and discussed gear with reps several times (with snowboarding, ski gear AND camping gear). Recently, I ordered new snowboard boots, both for me and my wife. They arrived and I was unsure about how tight they were. I thought I'd have to return them—both pairs! I called in. I spoke to Kirsten, an avid and experienced snowboarder. She listened. And then she sent me a video about boot-fit that I wish I had seen 4 years ago when I started riding. Once again, I ended up holding on to them. Good thing I did. They feel great now. I'm looking forward to riding with so much more response and control this coming season. The House has tons of sales and great deals. Sign up for their emails. 5 Stars from me.

Skatetv253

the chat Helped extremly quick . i would not call as they do not pick up like i was waiting like over 2 hours total not a wink of customer service but on website the chat feature worked quick.

Robby Fargo

I contacted customer service to follow up on an item. Kayla was able to provide me with the best customer service and was able to resolve the issue. I will be a returning loyal customer.

Jessie Trujillo

Awesome customer service. Had a return, Package seemed to look lost with FedEx tracking number But Kayla cleared up the confusion and was able to track it down on her end . Awesome service !

Che Shaydak

I had to follow up because my order was never shipped… They did acknowledge that they had a glitch in the system and upgraded the shipping… The young lady that assisted me was very pleasant.

Dawn Rowe

The chat took a long time to get an agent, but once I did Kayla was great! Very responsive and helpful and she solved my problem.

Patrick Hartnett

Thank you, Lea, for providing excellent service as you helped me obtain a PIN code for a gift certificate I wanted to use! It's a pleasure doing business with The House Outdoor Store!

Todd Pinta

I ordered 2 items 9 days ago and it still hasn’t shipped. I also paid for express shipping and I won’t be getting my items in time for my trip. I tried contacting customer service and ended up waiting 30 minutes to speak to an agent. Edit: A representative from The House reached out about my order and made it right. Thank you.

Jalen Taylor

I love the House! From their products to the Youtube videos that help me get my first snowboard set up! Thank you so much!

Frechette Gang

I ordered 4 jackets at excellent prices. I received them within a week and they were brand new in excellent condition.

lolita dickson

Lea has provided me an excellent customer service with fast and helpful replies! I originally faced some issues with my orders but Lea was able to resolve it successfully!!

Jorge Garcia

very fast shipping i ordered a arcade brand stretch belt they also sale a slim width one as well along with many other things go check out their site you won’t regret it

DeQuDa

Wonderful return system. Even if the waiting at the chat to return items showed huge line up, they answered in much less time that showed. And solved my problem. Thank you for being so helpful

Karen Wick

Very responsive customer service via the chat. Kayla's help was quick, and she solve problems I had quite effectively.

Chris Salazar

Amazing deals, fast shipping and they have just about everything! Great place to shop for snowboarding gear!

Manuel Vera

Spoke with Kyle on the chat, he helped me dial in all the gear I need for my first board. Very informative and helpful.

Jason Ustaris

The House offers awesome deals on all outdoor gear and stand behind their products. I recently bought a Fat Bike from them and they supported me through the entire purchase process and assembly. When I had questions of delivery time frame, they responded promptly and even provided me behind the scenes detail about where my bike was at. When I had questions on assembling it or issues with the package, they were on top of it and made sure to resolve any issue I had quickly and professionally. If you’re hesitating on buying from them, don’t! They are awesome.

maniac yakin

I purchased an In Stock kayak 6/14 and as of today, 7/12, I was informed that it was still at the warehouse and had not shipped. So far I am not impressed. I ordered a paddle at the same time and it took 3 weeks to ship. My first and most likely last transaction with them. I will buy local from now on. Update- after a week of not being able to locate the kayak, they refunded my order. Today my kayak arrived but is missing the drive system. Currently awaiting what happens next. I didn’t sign for it and the delivery company didn’t let me refuse it.

michael day

My new wakeboard arrived on time. Great pricing, fast shipping, pleasure doing business with you guys. New wakeboard is awesome finally riding one specific to my height and weight. Super poppy off the wake very happy with my purchase

Timothy Marr

The house, as usual, processed the order quickly and shipped same day. FedEx wasn't nearly as efficient. The Wednesday delivery ended up going into the following week. Not sure why it left Nebraska location went past Henderson, CO to Buena Vista CO where it stayed for 3 days before heading back to Henderson

Bryan Harris

Customer service quickly cancelled an order for me. They were very helpful.

Sean Warner, CPA

Super responsive customer service online (Brittany). Had a question about a product and I got my answer super fast. They had what I needed for a crazy good price. Highly recommend.

Jamie Duke

Outstanding! I ordered bindings at 11am and they shipped it out 2 hours later and will be receiving it in only 2 days, that’s so fast! Awesome! And such good deals as well!

Collin Wright

My board arrived quickly and was packaged well. The must have packed and shipped within hours of my order.

Kellyanne Schiefer

BEST CUSTOMER SERVICE EVER!! Thanks for delivering the best goods at the best price, and having all stars on your customer service staff. Toya is INCREDIBLE.

John Graves

Great product, delivered on time even in these tough shipping times. Great prices and options No I am not affiliated with the company in anyway.

Tyler Conley

Have experience fantastic customer service / prices in both a their retail location and online. Would definitely recommend to those looking to get high quality gear at a very good price!

Joshua Peeters

Bike arrived on time in perfect condition. The phone and chat staff provided excellent customer service. They seemed very knowledgeable and friendly. The discounts, customer service and professionalism that The House provides for quality products has made them a primary source for all my cycling needs. Thank you!

Malcolm L

I have been buying stuff from the House for years and have never been disappointed. Seriously just ordered a bunch of stuff online and got it at my door in a day. You guys rock!!

Tom Campbell

I'm a fan. They have all the right ski gear to outfit my kids, and I'm not poor because of it. Also, their customer service is awesome. You have a problem - they'll fix it. Boom done.

Eileen Burke

It’s a chris Gift so I have not opening the box but the order arrived promptly and the box was not crushed. So far so good. Will let you know after Christmas how it all went.

Joshua Google

Dylan was super helpful finding the delayed parts of my order and making sure I got them before my trip!! Great customer service!!

Anel Ramic

S/O to Jason Bailey for helping me out with my orders. Great customer service and a very flexible company to work with.

Nick Gilly

Great Help for me on delivery times and sizing. Will shop here again for sure. Kayla is great.

Kim Pastrick

My order was late so I had to cancel and purchase elsewhere. Customer service to place the return was great.

Cassandra Keller

Good selection of gear. The main store was well stock with ski and snowboard items. The outlet is further back on the road, had a great selection of bikes, apparel, and camping gear. Prices are fair, the outlet prices are awesome. If you don't see something in the store that is on their site, ask someone and they can check if they have it in their warehouse. Staff knows there stuff but aren't always available. It would be neat to see some female staff though.

Jacob Jake

Great shipping time. Great products. I keep coming back for my snowboard and ski gear. Thanks.

Reid Johnson

The House always treats me incredibly well. I’ve been buying ski gear and bikes here for nearly a decade and the service is second to none. Particularly in the bike department, the staff are very helpful and attentive to detail. They also are very, very reasonable with their prices for maintenance and parts compared to stores and chains elsewhere in the Metro. Sadly my last bike from The House was stolen, but I will be buying another from here soon.

Paul Rubbert

Only giving a 3 due to new changes compared to the last time I shopped at The House's store. I still love the House and will be continuing to do business there. My only complaint is that you can no longer find stuff online and then pick up in store. I understand the reasoning why and the gentleman that helped me was nice and friendly when explaining to me about the changes at their store front. I ended up ordering online and the products I ordered were still shipped out of MN so it didn't take long to get. It was just nice before when you could find something online and then see it in the store before buying. Either way I still love The House and looking forward to picking up a new board when the 2023 models are released.

Rick Bond

Received an awesome offer via email ... got the order and looks like some good stuff.

daltonsiemers7

Absolutely terrible customer service. They don’t answer their phones (was on hold for an hour two separate times and was hung up on) and they don’t respond to any emails. The chat feature on their website would not work for me as well. Placed an order 8 days ago with the 3-6 day ground shipping. One one out of the six things I ordered has shipped but have not received a confirmation email about the rest of my items. When ordering, the website states it takes 1-2 days to process items before they ship. If it’s taking longer than 2 days to process items your website should state that accordingly so people know that their items won’t be coming on time. *Edit* I was able to get into contact with the companies vendor relations (Jess Bell). They were able to resolve the issue promptly. I was told that next year during the holiday rush they will be more transparent with processing and shipping times. Hopefully they follow through with that.

Chao Zhang

Great experience with The house. I purchased my skis online, the website design requires a little bit more work to make it user friendly. But the product and shipping are phenomenal. Brand new skis in plastic wrap with good packaged protection. Shipping speed from WI to Mi is one day. It's much better than Sunandski IMO.

Preston Adams

Amazing company to buy from, super friendly representatives. I thought my bike was damaged in shipping and I was pretty upset… turns out I am dumb and the packaging was just a little damaged (not House’s fault at all) but they were ready to make it right any way they could with free upgraded replacement parts or a credit for the whole bike if need be. I will be buying from The House again and again in the future.

Aaron Rodea

Great customer service! They answered all my questions. SO EXCITED!

Rishabh Mulani

Super helpful staff always. Zach at the front desk is amazingly knowledgeable and gives great recommendations! One reason why I like visiting the store instead of just shopping online, because of how friendly the staff here is. Keep it up, I'm a super happy customer :-)

John Dean

Didn't receive any email confirmation or tracking so I had to call in. Wait time were crazy but that's expected. Especially during holidays. Everything was delivered and will do business again.

John Huang

Great great place to shop for any outdoor activity. Knowledgeable staff and patient. As someone that just started off snowboarding, they walked me through the process. Highly recommend checking them out. This will be my go to place for now on.

valkyritza

Lea went above and beyond to help me out change an order that I made a mistake on it. She is awesome and I'm so grateful for her

Jay Miller

Outstanding customer service! Decided to pay an extra $20 for a new wakesurf board two weeks after this transaction because I appreciated the way they handled my first order.

E L

i LOVE my snowboard and bindings both super great and great price and shipping was super fast !

Justin Underwood

The House outdoor gear had great products and reasonable pricing. If you are looking to purchase quality outdoor gear, buy from this company. Very happy with my never summer heritage snowboard. Keep up the good work guys!

Marie Pesce

I was very happy with my purchase. Thank you

Bryn Saunders

Really enjoyed buying my bikes here a few years ago but a bit less impressed these days. I brought my bike in for a tune-up last month and asked if they wouldn't mind changing the tires since I had a fresh pair to put on. After not hearing anything after the estimated time had passed, I had to call to figure out whether my bike was ready. Found out when I picked up my bike that they had lost my service ticket, so I had no idea or record of whether the tune-up was completed or not. The people at the counter only knew the tires were swapped and I think all that is all that was completed - my bike started clicking in higher gears right off the bat so something is off with the derailleur or shifting cables Update: the store said they’d reach out to me but I never was contacted by the store at all

C Pat

Shipping is so quick. I couldn't get through on phone or email to change the color befor it shipped

Benji Smith

Just bought a set of trucks from The house. They were in my hands less than 48 hours after I ordered them. AND I messed up, accidentally ordering 2 sets. their Customer service, via email, knocked that off before they even shipped. Sweet!

Brian Heft

I love The-House! Great selection, fast shipping and easy returns. Thanks!

Christianna Tyger

Lea, Went above and beyond to help me with a flash sale! These guys are the greatest! Thank you again for all your help Lea!

Kipp Graham

They have a good store, with lots of snowboards and gear, though a very small selection of downhill skis (not a negative, just be aware that they are more directed towards snowboarders). They are also a very pleasant staff, and nice to work with.... My complaint is customer service - we had to return ski boots, filled out the warranty and were never contacted again. After we followed up they gave us a gift card, but we cannot use it on the website because it requires a PIN, which we were not given. I have been unable to reach them about this despite numerous chat messages, hours on hold and an email.

Teresa Horn

The service was great unfortunately I did not realize I ordered a size small bindings for my son and needed a large. I contacted The House and their customer service rep helped me immediately by sending me a return authorization and # with instructions and I was able to order a Email Gift Card for my son at the same time so he could open it on Christmas. I have no doubt my credit card will be credited with the cost of the returned bindings shortly. Based on their customer service experience I will definitely buy my son additional items in the future.

flwakeboarder

My snowboard arrived quickly and in perfect condition. No one beats The House for selection and price!!!

Amy Mossman

Love my new wetsuit! Quick turnaround and delivery, quality Roxy gear. Thanks!

Lorraine Schneider

There are no words for how fast and efficient the customer service was. A new bike was needed to fix default. Rather than being without a bike, drop-shipped new one so can use box to return old one. This is amazing and admirable with all things going on in the world, they can do this. Also, answer emails promptly and phone calls too. I can't imagine my life without The House or a Framed bike in it. THANK YOU SO MUCH!!

Ande Miller

EDIT: Jess was great to work with. Shew was able to get me a different snowboard after finding out the approximate date for the original would be another month. The vendor delays are insane right now. However, I do do want to note that working with her directly was an easy and professional experience. Thanks ,Jess for getting this squared away. Honestly the absolute worst company I’ve ever ordered anything from. DO NOT ODER GEAR FROM THEM. They don’t even deserve one star, as not one part of my experience has been satisfactory. I ordered a new snowboard from them August 27. When I ordered it, it said it was on back order for 2 weeks. Well, long story short , two weeks got pushed to end of September, then end of October , end of November— after multiple trouble tickets and contact attempts to customer support I was finally told it would ship dec 15th. It didn’t. They won’t refund me and are completely ignoring me— won’t answer emails, won’t respond to my tickets created online. Today I sat on hold for 2 hours— no answer. I bought a snowboard pass this year, so excited to go.. now half of the season is over and I still didn’t have a snowboard. So even my season resort pass was a waste of money. They have wasted countless hours of my time and hundreds of dollars. While still not having the decency to make it right or even give me answers. I have never been so disappointed. I typically don’t leave negative reviews, but don’t want anyone to go through what I went through. They don’t deserve your business. Save yourself a wasted season, don’t order anything from them unless you want a 5 month nightmare.

Troy Kurtz

Good experience. Good product at very competitive price and shipped promptly

justin heilman

My order arrived safely and I'm happy with it

Mai Nguyen

Update: I have gotten a reply shortly after my email was sent out. It was very helpful, I got the help I needed. I like the house as its quality and prices are pretty great. However, they need to work on their customer service. Like other reviews has stated, truly "terrible customer service" I had made several calls to 3 different numbers I found on their website and social media and after I was on hold for 30-45min, nobody picked up and I got hung up on. The chat service also does not work. I had no choice but to call the curbside pickup number and that is the only person who actually does work and answer his phone. He tried to help and prompted me to "customer service representative" but again after 30min, no one answered. I needed assistance to return a few items that does not fit me with a big order I placed a week ago. However, the website said they cannot find my order using the order number and the email I provided. I sent out an email, hopefully I'll be able to get a reply. To their credit, all my items did arrive on time. And the quality is great, just some items are wayyy to big that I need to find something else. Please work on this issue as I am not the only one who complain about customer service.

Nate Buczacz

Very happy with The House - love the place! I've ordered several times and have been satisfied every time. They included a cool sticker sheet with my last order. I had to make one return last year which was very easy to handle. I'll definitely be buying more from The House Outdoor Stuff ... -wait. Is that right?

Casey Francis

shipping was fast, price was great, shirt was just a little small for an XXL

Lukas Vecerek

Had to wait long but Kayla was very responsive and was able to help me quickly with my problem.

jay austad

Shipped two pairs of snowboard boots back to them for a return in December. They do not return emails or answer the phone. They did not refund the money to my card. Did a charge back via the credit card company and The House says they never got the return. I have proof that it was received by some guy named Grayson on 12/20. I cannot get ahold of anyone there. No one responds to emails. I've waited on hold several times for over an hour. They owe me $406.96. Edit: they got back to me and refunded the money. I upped my review to 4 stars for the quick response and resolution. I didn't give them 5 because this whole thing was difficult. However, they did fix it, and they've been overwhelmed by the amount of covid business with people wanting to do outdoor stuff. The guy that I finally got in touch with was super helpful and nice. It's just unfortunate that in order to do so that I had to post a negative review to get in touch.

Katelyn Hillukka

I ordered a set of ski bindings; I was told they would ship within a week. A month passed, no word. I tried calling multiple times, they hung up on me after 20 minutes on hold each time. I emailed, no response for literally 3 months. And that response was to inform me that the bindings were out of stock. Mostly frustrated with the lack of communication here- I always understand if it takes longer to ship, it’s just nice to know the status of the order. Edit: change from one star to five. I had the above scenario happen to me. After leaving the review, William from The House reached out wondering if he could help in any way. I had previously gotten myself ski bindings elsewhere so I didn’t need anything. However he sent me a VERY generous gift card to redeem at The House. They managed the problem very well and made sure to change my mind about them! Excited to purchase something with the gift card! Thanks again! Edit 2: I ordered Marmot Featherless Hoody Jacket a couple weeks ago. I since received a promotional email about a sale on that jacket (with a lower price). I reached out to William to inquire about any chance of me getting the newer, cheaper price. He VERY promptly got back to me, offering me the lower price. Seriously so unexpected but appreciated. Also, the jacket that I ordered literally arrived in two days!! I was shocked and impressed! THANK YOU to The House! Will likely use again if in need of gear!

Josh Lally

Excellent customer service. Easy exchange process.

Brad Hinman

Shipping was fairly fast and bike arrived in perfect shape.

Tyler Garcia

Great customer service, answered all my questions. Great site to order the gear you need

Amber Watson

Came in hoping they might have base plates for our snowboards and not only did they have them in record speed, when we tried to pay they told us no charge. Everyone seemed to have pleasant attitudes and were genuinely willing to help. Great people, great service - highly recommend!

Fred Bartos

Bought the Mrs. a pair of 2022 Rossignol ski boots for her birthday. Great price, easy checkout, and fast shipping.

Justin Peterson

Great service by Dewi Smith! He was able to help me and was quick!

Vern

Update: after hearing the elevator music on hold for almost an hour I got connected to TOYA with customer service. She is why I changed my review to 4 stars from 1. Without hesitation she shipped another pair of gloves and I should be receiving them in a few days. Thank you so much Toya! I have ordered my last three snowboards and tons of other gear from this place. I ordered gloves, a jacket, and a new board from the house in DEC 21' I have received the Jacket and the board but have not received the gloves. I have paid for them. I have tried to contact the house via phone and email. I sit in hold for 30 minutes multiple times without getting Any service. They have not responded to any emails... I will not give this place another dime. You owe me 50 bucks for the gloves I never received!

Todd Gillespie

Love The House. Great selection, great service and good deals.

Robert Crick

Responded quickly and provided me the information I needed. Hopefully everything will show up on time.

Chris Hale

While the item ordered did arrive on time as expected, the confirmation email that the item was shipped was never sent. I would give 5 stars, however I had to pursue the order online without success and guess that the package had shipped.

Karla Toutlian

Customer service is top tier! Easy and quick to answer all my questions

alx corzo

Excellent products, great price and accurate delivery time.

Marc Velo

Stopped in today to get a part for a used Framed bike I recently bought. Decided I was just going to drop off the bike so they could fix it and look it over. They fixed it up and tuned up the derailer while I waited. At no charge! The bike tech was awesome! Thanks again! Will definitely buy through you in the future!

Peter Zamora

Really good selection on the site. Easy to manage and the sales are amazing. Found what I wanted plus they had my size. Delivery was fast and the jacket I bought fit as stated. I got a Chamonix Snowboard jacket for MTB riding in the cold weather. With proper layers it insulates great. I'm 6'4" and 170lbs and size Large fit just right.

Janet Richards

Chat was fine. Anxious to get my order because it's snowing here.

Phil Sobolev

Huge selection, fair pricing and excellent customer service. Highly recommended!

Pendulo Prods.

It arrived in perfect condition and only took a week to ship, very happy with my adventure gear.

You CHEN

Excellent services! My shipping was well addressed.

Mary Jo Ryland

Delivered on time, quick easy to place order and met all expectations

William S

Trent is legit! He helped me get a great pair of boots without busting the bank! That dude deserves a trip to the alps! I will 10/10 be shopping more here because of the customer service I received and will recommend it to all my friends. Great company, great team, great deals!

Alex Giordano

Always the best place for snowboard gear. Great customer service.

Dave Luzenske

Samantha was wonderful to deal with and resolved my issue in a very polite and efficient manner.

Chris Pollock

Edit: this company did reach out to my issue that was stated below and they are making it right. Just be aware that your order might get messed up, but they will eventually get it right. This has been the biggest headache ever. I ordered bindings back in July and they were backordered until August. After the backorder got pushed back even further, I email them to have the address changed. I get confirmation that address was changed fo reflect my new address. The bindings got back ordered even further, which at that point I just wanted to get a pair they had in stock. I had to pay and extra $50+ for the difference in the bindings, understandable. They told me that the bindings would ship immediately. After a WEEK of no shipping confirmation, I had to email them again and ask what was going on. They said there was an issue in the shipping system (I understood because stuff happens) and they said they would ship out the next day. It finally got delivered, according to the tracking number. I never received the package at my door. After having to dig through emails and see where the package was shipped, they wrong address (my old address that I confirmed back on Aug that they changed).

Erin Johns

We've ordered ski gear and other clothes from The House for years. We've never had a bad experience with anything we've ordered. It's always delivered quickly and is high quality. Plus, they have amazing sale prices! We'll definitely continue shopping with them in the future.

Hank Evans

Thank you!, for the understanding of the situation. Satisfaction guaranteed when ordering from this vendor.

Chase Chrysler

Bought a snowboard bundle, recieved the board but no boots or bindings, shipping time was 3-5 business days my order for the boots and bindings still has not been processed and i get no lead way with a phone call as you sit on hold for 45 min with no awnswer or no help from online chat assistance with vauge replys on statuses of your order, all in all shipping was quick but I wouldnt recommend shipping a bundle if you do not get all the peices to it Edit : I went in to store and had a great time with the manager and staff as the situation was better expaliend, everything was made right, great in store experience but alas the tech side as far a phones and emails need some work. When trying to handle customer service issuses

mike h

Just received my 5th Element Board in the mail. The shipping was fast and the price was right. Will definitely do more business with The House next season. I forgot to put my apt number for my shipping address. The house worked with the shipping vendor and the board was still delivered on time. That’s how great they are. I hope a get a 10% promo coupon for this review😉.

Dennis Hazlett

Great prices fast delivery. Very satisfied .

Graham Pitre

Great conglomerate of products and great prices, customer service is great if you can get a hold of someon, but the biggest querrel is not shipping items on time. Can't say I would recommend them in peak seasons but not a horrible option if time isn't a big deal.

Alana Lieske

I've had two positive experiences with online orders from The House. I gave this place a try when I found a bike (Fuji Cross 1.5) that I thought would be out of my price range on sale on their website. They only had one bike left in stock, and it happened to be in my size! I took a chance and ordered it. I had to call customer service and and confirm my information because my shipping address was different from my billing address, but the waiting music was fun and the phone call was quick. The bike arrived surprisingly fast after that! I had help from a bike mechanic, but you can also pay to have most assembly done before shipping. Long story short, the bike is perfect for me and way better than I thought I could afford! I have since purchased some cycling jerseys and shorts that were all high quality, name brand, new with tags, and cheaper than I found anywhere else.

Jones Lorelei

Great people to deal with. Never any problems, good prices!

Nicholas Monette

I went in to find some new snowboard boot laces. Turns out that isn't some them or any outdoor store (Eriks, Joes, etc) usually carries. Rather than just tell me sorry and to try somewhere else the person i was working with went back into the maintenance area and pulled some laces from his own stash and gave them to me free of charge. Excellent customer service that went above and beyond what is reasonably expected.

Chris Crumpler

Always best prices, always fast & reliable shipping. I've purchased everything from boots, goggles, gloves, snowboards, wakeboards, bindings etc. from here and not a single issue with product or shipping ever. Will continue to support The House for years to come.

Amy Robinson

Waited in queue for awhile a couple days but today was pretty quick!

Lisa Kepner

Per tracking, was supposed to receive 11/22, did not receive until 11/25

Joseph Divell

Kayla was very friendly and got my issue solved fast.

B. Kusch

easy to order. timely delivery. easy returns.

Drew Hoefler

I stopped in to chat about a new board set up. I’m an experienced rider but havnt bought a new board in 15years. Ethan was sooo great in putting me in the right direction. He was fun to chat with, patient and knowledgeable… also he was excited to talk shop. 😀 …

Clay Moseley

Always great gear at great prices. Great customer service too!

Renee Scheeler

Once it mailed the order came very quickly however it took 6 days before my order was actually shipped. But customer service was very helpful and pleasant to deal with.

Xiang Zhang

Good online customer service before and after sale!

Auntie M

This review is not from me. Never been there - I am 2000 miles away. Hello William - found out my identity has been compromised - I added back the stars because you don't deserve the low rating just because I don't know who you are - maybe I ordered something online from you and I just don't remember.

Jon Hagen

I love this place. Had a bad experience and Jess Sims came the rescue and fixed everything. Customer service through the main channels can be a little suspect, but if you get the right folks they'll fix it. Been using them for years

Amanda Young

Perfect online transaction and I received my order in only two days. They even sent along a free hat! This was the only company online that still had the discontinued Keen shoes I wanted in my size. I called the store to verify they truly still had them, since the previous online companies I ordered from had incorrect inventory and cancelled my orders. The guy I spoke to on the phone was very nice and understanding. He took the time to walk from the warehouse to the sales floor just to ease my mind before making my purchase.

nathan rondos

Always a great experience. The staff are super knowledgeable and friendly. No elitist attitudes you sometimes get in specialty stores. Prices are fair. They have a great selection and usually have great off season sales. Plus it's really well laid out.

A J

I love this place. We have not been IN store but we order frequently off their website. Always can find great deals. We live local but shipping is so fast. Literally it comes the next day or in 2 days! Great place.

Gena Napier

Great place to shop for ski gear. Their prices are very reasonable, and they ship very quickly. One part of my order didn’t ship with the rest. I called the company, and they were so friendly. They apologized and got the missing item shipped right away. I will definitely shop here again.

Tracy Zigterman

Store called me personally to let me know the items that I had ordered were not actually available. He told me of a similar tube that was available and I said ok. I received at the tubes only 2 days later and unbeknownst to me I believe I got an upgrade. These tubes were awesome. Fully covered. Kids loved then. I am a fan. Exceptional and rare personal customer service.

Joyce Falborn

Placed my order quickly and received it within days

Lisa Johnson

Yes the lifejacket arrived last week, although we haven't had a chance to try it out yet due to weather. Thanks so much!

Thomas Rael

Great customer service! Answered my questions before purchase

Joe & Dorota Kearney

Update: I waited on hold for about 20 minutes for my second phone call -after trying to chat and email- and I was finally able to get in touch with someone who was very helpful in resolving my issue and went above and beyond to make it right. Based on how this went, I will give them another shot!

Mike Kidwell

I love shopping here. Staff is super knowledgeable and friendly and they just have great products at prices that seem better than anywhere else I look. Noah was a rock star today; he knew every single thing I wanted to know about mountain biking and he made sure that I walked away with exactly the bike that I wanted.

Maggy Jayne

Quick support. Use Edge not Chrome if error checking out.

Metalface Miloradovich

Shipped safely and very happy so far with the products. Thank you!

Jon Holland

Good customer service, when dealing with them online.

Sally Ann Earl-Costello

Great prices and my order even arrived earlier than expected!

Kacy Gruber

Bought an excellent Framed Gravier Carbon bike at a great deal. The shipping arrived very well packed. I had one minor issue and gave them a call to ask about it, and was helped by a friendly rep. He looked into my request and called me back quickly with help. They exceeded my expectations. Really great service. I wouldn't hesitate to suggest The House. I normally don't do reviews but thought they deserved another good one.

Eric Westenberger

Great as always. They have a nice new retail space that is much more put together than the old warehouse. I come here because the staff know what they're talking about and are very helpful for both beginners and seasoned skiers/boarders. I also always feel confident that I am getting a good deal.

MayorOfDuckburg

The House Boardshop is my #1 trusted go-to online source for any board-sport/outdoor interest. Just got an item 2 days faster than expected! Fits a frugal budget with quality, and plenty of choices. Efficient operation, excellent customer service. Kudos!

Nicholas Acri

The house is a great place to get all your snowboarding gear!

Erin Driscoll

Once I got in touch with a rep, they answered what I needed within 60 sec. Thanks Kayla!

Lance Chaney

I have made online purchases on two occasions and have received the orders quickly and in pristine condition.

Im NB1969

Awesome shop! Cody is excellent and very helpful.

Tammy Worthen

Pricing is great, however, I ordered the wrong size skis a couple of weeks ago and experienced difficulty getting through to customer service but once I got through, they rectified the situation quickly and refunded my money. I would order from them again.

Mark Grim

This was an excellent shopping experience. Online shopping environment is very good and multiple payment options (CC, PayPal, Amazon Pay) are very convenient! Sales prices are very good and shipping was super fast. When I did have a small issue with my order, it was addressed in a very professional manner and replacement product was expedited. I can highly recommend The House!

Courtney Courtney

I love my new shoes they are so cool :)

KC Lawson

Ordered a new Nitro snowboard and Ride boots, and I couldn't be happier with the transaction. Super fast shipping and a very fair price. Highly recommend.

Gail Strom

1st experience. Purchased bike that showed up 90% assembled which is fine, didnt want to drop $100 to put handlebars and seat on so no problem there. The rear deraileur was a mess and I was not able to adjust for whatever reason, after several instructional videos I still couldn't get it done. They said they would be able to adjust it but will charge normal labor rates to do so.... Other shops offer several free adjustments up to 1-2 years...I couldn't get 3 hours here. I didn't find the price to be that amazing that it would account for the absence of customer service.

Mary Rice

I really appreciate the immediate response. The item arrived today- thank you so much for your help and your teams offer to refund my next day shipping charge.

Matthew VanderMolen

great customer service, deals, and excellent ski products

Jahmaine Fergus

My gear look great can’t wait to try it out

Dumo Akuiyibo

Jacket came sooner than I expected. Warm, comfy, versatile and breathable jacket. Very happy with my purchase. Been getting compliments! (Got blk one)

Tina Smith

We were so impressed with this company/ would use again/ very efficient, and just one of the easiest transactions and deliveries! We love the bikes

John Beyenberg

Great products ,, sunglasses. Great price. Very stoked.

Tanner Wilt

Issue resolved. Sorry for the frustrated review but I needed to get someone’s attention to get this issue resolved in a timely manner, so my brother could get his board for our upcoming trip. Thank you Jess!

Makey Towne

I highly recommend The House, quick easy right price. Thanks!

Robert Duff

Great service, fast shipping and accurate real-time stock info. Skis were well packed...will definitely order from again!

Jack Garner

Placed order on-line, everything went well. Shipping the bike took a little longer than I liked, but all in all good. I all so purchased the Assembly for $99 for the warranty to be valid. I wasn't so happy with that, I had to align both calipers on the brakes. The wheels aren't as true as I would have expected. I'm glad that I have been building bikes for over 30 years because their assembly person didn't do a good job. Save your money and have a local shop build the bike for you, that way you can deal with issues on the spot!

Lluvia Chavez

once shipped it came fast. within 2 days! my son loves it. it seams sturdy I hope it holds up! it does have a back break with is fine I guess. its bare bones and easy to assemble

David gandrud

So i live in the western suburbs so The House is not really a convenient location however their service more than makes up for it. From the online chat with real humans vs bots to their instore service & bike techs. They have gone out of their way to make me an advocate of their brand!

Cristian

Love The House. I've been a customer for over 5 years now and am always happy with my order. Just got the Torstein boots and the fit is perfect, quality incredible, shipping speed was on point. So excited to get them moulded and on the mountains!

John Bobenage

I received the order. It is a gift for my grandson

Harmony Savoia

I ordered a snowboard, bindings and boots online from this company. I have had some not great experiences with ordering online, but The House was awesome! I got exactly what I expected, they let me know when my order shipped, it arrived when it was scheduled, it was a great price for what I got. I am bookmarking them! If they have something I need, I'm going to order it from them!!!

Jo Gill

Chat answered my question in two mins….I’d sent an email 5 days ago to ask same question but still no answer

Cameron Russ (Cruss127)

Kayla was great! Gave me a concise and easy answer.

Ernie Vc

I bought snowboard pants from this website(DC Relay). They arrived quickly and they were very affordable. I wanted this pants because of the fitted cut, and this was the only place I could find it! The pants were impeccable. 5 stars

E Ma

The staff at the store are very nice. Trying to reach customer service on the phone and getting my refund back is a whole different story. Still waiting.

Taylor Townes

Both pairs of shoes were the right size, came quickly, and were on pretty good sale. Super happy with the customer service along the way too (the had a really detailed sizing chart that helped me get the right men's size shoe as a woman)

Colleen Holm

Ordered my son a snowboard package ( board, bindings & boots). Within 24 hrs we had it delivered to our door. Items looked great. He wears a 9 1/2 -10 boot so I Ordered a 10 1/2 size boot to make he had a bit of growing room. They fit but not any growing room. Next time I would order a full size bigger.

Katrina Puleo

Great customer Service & good recommendation although the bag was not really padded at all and I wish I had known that more clearly. Still good product for the price

zHFD

Amazing definitely shopping more you guys need to get more skate gear tho

Joe Smith

Easy transaction online. Called and spoke to a sales rep who was very friendly and helpful in determining the correct bindings for the new snowboard. Prices of everything I ordered were very reasonable. Will definitely shop at The House again. Thanks!

Amy Schroll

I bought a snowboard from The House back in the 90s and I've stuck with them for many purchases since then. Their company has really grown, and I just bought my newest Burton Flying V board from them, once again very happy with my purchase. Also picked up a Rome Sawtooth, Burton boots and binding set, for my boyfriend and he gets tons of compliments on his equipment. They ship fast and their prices are really fair for sure high quality items! I'm a fan!

Jay Vander Wall

The process of selecting a board was 3asy. The website provided the necessary information to make my selection, The ordering process was easy and the item was shipped quickly and arrived in perfect condition. I contacted customer service one time and they easily answered my questions. Overall, very satisfied with my experience.

NICHOLAS ANDERSEN

Had some issue with my order. It took some time to work out, but they were resolved and I am content with the outcome. For local shoppers it is good to know that in store pick up will take a few days before you buy because the product may be coming in from out of state.

JCE Tree

I love shopping here! The staff is always friendly and extremely helpful. They have a nice selection of ski equipment and clothing and their prices are fair. I bought my Daughter a new pair of ski boots for Christmas, they didn't fit so we had to bring them back and exchange them, unfortunately they didn't have the same pair so the sales girl exchanged them for a pair that were a $100 more for the same price! I didn't ask, she just offered the discount. I was so impressed, THAT is good customer service!

Tim Lucarini

Needed a new pair of pants for a trip to Utah and was told 3 - 6 business days and I had 5 to work with. They came in a day and a half! Thanks, The House, for not making me sweat this one out. Price was right too!

Tim Randolph

Bike arrived one day later than originally stated and bottom of box was broke open. After assembly everything was in place except a pedal wrench. The bike was and is perfect and I am happy with the product. The late delivery and open box was shipping issue.

Amy Ko

The Smartwool is nice. But since I got blue leggings twice when I already sent them back. It is wrongly stated as black. I received blue. Either your staff is color blind, or I am meant to wear ugly blue leggings. They match my jacket, ok they are not that bad.

Bryan W

Fast delivery, everything arrived in perfect condition. The board did break through the box at the nose-end edge. That could be a FedEx handling problem, can never tell, but maybe an extra wrap of thin cardboard around the curves that protrude the most could help.

Lynn McGuffin

Expeditious delivery. Product true to size and picture.

John hendricks

Purchased a snowboard jacket for my wife for Christmas on line on December 6, 2020. Showed that it would arrive before Christmas if I purchased at that time. Got a confirmation that they had received the order but still as of December 15 it has not shipped. Three days straight of phone calls to them with no answer on their end after holding for up to 30 minutes. Finally yesterday was able to get a hold of someone that said it is making its way through the warehouse and should be shipped tomorrow Wednesday, December 16. Highly unlikely that it will make it here before Christmas if at all. After two different emails sent for order status and multiple phone calls I’m not impressed with their method of customer service. Will update this post to let everyone know how this turns out. Update: 12/24/20 After posting my review back on Dec 15th I received an email the next day from Jess Bell who was very helpful and interested in taking care of my issue. He had determined that the item I ordered was no longer in stock at the warehouse and that I should have been notified that my order could not be completed. He was apologetic and suggested I order a similar item off their website and he would offer a discount (which ended up being about 20%) and quick shipping. Three days later I received the jacket and have it in time for Xmas. I appreciate his attentiveness to the matter. My suggestion is for better customer communication options as I have read quite a few other reviews having the same issues. Thanks again Jess!

Lake Painter

This place is serious about taking care of their customers. I had a order/inventory mix-up and they took care of it. Very impressed. Look forward to doing business with them for any other gear needs. Thanks again!!!!

Nickolas Nielsen

Great costumer service! Returned a pair of boots after a boot failure. I called the house and brought them in for an exchange. I was able to return them quickly and get back to the hill. Thanks for your efficient and quality customer service!

Erin Gillespie

Kayla made our return easy and quick!

Susan Buck

I am very pleased with the service I received. It was easy to place my order and I was quick to receive it. The bike is everything I expected. I am very happy and would definitely consider doing business with The House Bike shop again!

SyKo Sharpnesss

Not sure if Google is talking about the house online store never been nor have I ever had any associations with the house bike shop. I strictly order from Thehouse.com and that site is fantastic!!! Got all my snowboarding equipment from there down to a snowboarding jacket. That site gets 5 stars from me!!! Ohh BTW. 3 snowboards 2 pairs of snowboarding boots. 3 jackets 1 fr my 7 year old hats gloves. Shall I go on??? Just go and start ordering. And your items comes within 3 to 4 business days. Enjoy 🤙🏼🤙🏼

Amy Rynes

The delivery service was fantastic. There was a small dent in the front of the kayak. It should be easy to pop out with a heat gun. Thank you!

Jake Carlson

As to your response : I am also not talking about the Christmas Eve day gift either I was in there week prior . Asked for 2 items to be picked so I could get them in 3-5 days when you had em picked . I came back Christmas Eve to check on it an found out it won’t be picked unless I buy it first online .

Don T

Quick and responsive! Great customer service!

Bryce Butler

The House shop was great, talked with a very knowledgeable employee that listened to the things I wanted in a board and was able to show me several great options. Great customer service and was able to help me find exactly what I wanted.

Edgar Fenstermacher

The individuals were very helpful on figuring out what snowboard, bindings and boots would work for my teenagers. The 2 day delivery is actually about 4 days but understanding as it was right before Christmas and the end result was the order arrived just in time for a great Christmas gifts. Thanks to all who helped me and who packaged the items. I would and will order more stuff as I have just placed a new order for some boots and bindings and will recommend The House to others. Thanks.

Sean Welsh

I've been buying from The House for several years now and the product selection is awesome, the customer service is awesome and the prices are definitely awesome. I always recommend them to friends and family, especially around the holidays!

Ernest Tessein

I've ordered from the house multiple times and never have had an issue. I think they are a great company with great prices/deals. I pretty much only look at their stuff because I trust them. Almost all of my gear is from them and will continue to be.

Rhyno Kay

These guys were super helpful and applied my discount after my first purchase. board came packaged well! Stoked

randy mccumber

My new bike arrived in good time and easily went together. I would love to give 5 stars but there are a few niggly things that bother me. 1. The blue trim paint runs into the black paint. I mean it looks as though someone didn't do a careful job of masking the black in spots. 2. I paid $99 extra to have the bike adjusted and tuned before shipping. After careful assembly of the front wheel, handlebars, seat and pedals, I discovered that the bike will not shift onto the big chainring...i'm still fiddling with it. Seems like inattention to detail or rushing to complete the assembly and tuning. 3. my shipping invoice listed all items shipped. Apparently I was supposed to get another set of tires....they weren't in the box. 4. Finally, I went online to register my bike. The page could not be found.

Francisco Ramirez

Great prices for complete snowboard sets. Quick delivery. I had questions about my order (board sizes, weight) and they were able to change my order without any issues.

Véronique Hains

Ordered a pair of snow pants two weeks ago. Got a confirmation email saying that I will get an email when the item ships. Two weeks later, still no confirmation email. I tried emailing a several times with no answer. When I finally called they said it might be inventory issue and they will verify right away what’s going on and get back to me. No one got back to me. Trying to get a refund now. So disappointed with the service. Never buy online from them!!! _____________ Update: After a while, Jess Bell took care of my case and was very helpful. I guess I wasn’t lucky with my order that was lost at their warehouse at first... good customer service resolved everything.

Bryce Sanderson

received all three items, I Bought 2 coats both large, one fit good and the other was way small. they were both the same brand so was very odd.

cripper young

I ordered snowboard,bindings and boots 2 days ago i got them today and i chose standard shipping and got them today staff on the phone is great they are so nice i love this place the deals are great and it’s just over all a great place to order from. love them ❤️

Dan Ruvolo

My skis arrived quickly and were kept in new, perfect condition throughout transport. I found The House to offer the best price and therefore my decision to buy from them was easy. I would certainly recommend The House and I plan to shop from them again in the future.

Barbara Clymer

My order arrived quickly. It is a Christmas present, so I am very happy with the service.

Susan Preuss

Always great quality at an affordable price. My grandsons love your snowboarding gear and your prices make it possible for them to enjoy top name brands like Burton, DC and Grenade. My 8 yr old got DC mittens for less than than our local walmart brand and now he's going to be " so cool" on the mountain. Thanks

Gayla Edwards

I have ordered from The House for some years. The only disappointment with the last order; I ordered the wrong size😲but the return policy is so easy and customer friendly that is not going to be an issue!!! I still sport the Burton snowboard jacket for everyday wear (I am a mom and my sons all snowboard) that I bought yrs ago !!!!! Thanks guys!!!

Chris E

Order a second bike in 3 years from them. They have amazing fast service!

Karen Vaden

Found the Keen sandals I had been looking for at The House. Ordered from their website, checkout was easy, they were shipped quickly and I received them quickly. I recommend The House.

Danny Peterson

Great buy! Exactly as described & perfect for my 5 year olds first bike w/o training wheels. He's already trying tricks! We will definitely upgrade to another FRAMED bike when he outgrows this one.

Lisa DeFoggia

Love your sight! Easy to use website & really fast delivery! Returns, if needed, are very easy. Very happy with these great boots for my son.

Tammy Cook

Kayla was extremely helpful. Happy Holidays

V S

Easy to order, true to size, great quality and quick delivery. Appreciate everything! Love my stuff thanks!

Eduardo Armendariz

Went in there to buy an entire snowboard setup. One of their employees helped me throughout every step and was incredibly helpful and knowledgeable. Spent an hour looking through stuff and he made it so much easier. Can’t remember his name but he had recently come from Mt.hood Oregon. Awesome customer service with a lot of good products as well. Highly recommend.

Michael Mueller

I haven't used the q tubes yet they look adequate but I have worn the North Face Gore-Tex running shoes and I'm really satisfied

Jonas Mulyca

Excellent shopping experience and shipping. Only wish I didn't receive a marketing email from them EVERY day!!! Once a week or twice a month would be better ... I will be purchasing more from them in the future.

Scheid Hodges

Excellent, prompt service. Item quality perfect. Of all the ski-supply merchants I have used, The House ships the fastest--Thank-you!

Maryjane Riley

The bicycle is great. It came fully assembled and the last pieces that needed to be added were easy to do, even for someone as non mechanical as I am. The only down side, the order went to the wrong house. I know this is Fed Ex but someone needs to get on them about this.

Sudario Alonso

The House is awesome. Can't say enough things to express how satisfy i am. They surprised me when the held my order waiting for my confirmation because i placed while traveling overseas... they won my trust and future product purchases right there!

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