Reviews of Roto-Rooter Plumbing & Water Cleanup. (Plumber) in New Orleans (Louisiana).

Roto-Rooter Plumbing & Water Cleanup

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Plumber

550 Elmwood Park Blvd Ste F, New Orleans, LA 70123, United States

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Information of Roto-Rooter Plumbing & Water Cleanup, Plumber in New Orleans (Louisiana)

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Reviews of Roto-Rooter Plumbing & Water Cleanup

Mike Kubila

Overall great experience with this company. Unfortunately, I don't remember the name of the service professional I talked to for the appointment but he was courteous, professional and asked questions helping to figure out the problem. He was able to schedule me within a day. Next day Lester showed up and did an awesome job researching the problem, explaining the situation, costs, and next steps. He also listened to a detailed explanation of the problems the leak was causing and eventually found it and able to fix it during the same visit. He was respectful and professional. Would definitely recommend this company.

Misty B

My two plumbers explained everything they were doing and made me feel comfortable with their knowledge. My husband was at work and I was worried about letting a random person in my house. I was blessed to have two very friendly and professional guys show up. They fixed my problem quickly at an affordable price.

Ali H

Nick did a great job clearing a bad grease clog in my restaurant kitchen! He was on time, clear about what he would be doing, kind, and fast! I could hear him training his apprentice and he is a great teacher, too. He gave good direction, clear correction and explained why he was correcting, encouragement when appropriate, and the job still got done quickly! Appreciate it. Thanks Nick!

Beth Loisel

Very prompt service! The plumber was extremely professional, knowledgeable, and answered all of my questions. He was able to fix the problem quickly, and left the area spotless when he completed the job. I will definitely be using this company for all future plumbing needs!

Kenya Berry

Took 4 hours to fix my toilet. Kept trying to leave with my toilet not flushing properly. Finally unmounted the toilet after hour 3 and found the problem. My toilet is fixed and I’m happy about that. However, I am not happy that he didn’t think to unmount the toilet for 3 hours after seeing it wasn’t working properly but instead wasted that time trying to convince me it was working fine. After my original review the General Manager called me. He was very understanding and provided great customer service. We discussed my concerns and I greatly appreciate the care and the time that was taken to make things right.

Rachel Rumbelow

***UPDATE- A manager in our area called me back after this review was posted. Apologized for how this was handled and said this is not how they do business. He refunded the $595 we paid. It’s nice to see a company care enough to respond to reviews and make things right!! This response showed they care and would make me more likely to use them again. Original Review*****A technician came out and ran the clean out machine through the sewer line to clear it out. Then a camera technician came a few hours later to run the camera in the line to let us know of there were any other issues. Charged us $595. We didn’t receive a copy of the camera footage and the camera tech told us the line was broken and that we also had a big sag in the line. He gave us a quote on the back of a business card for $18,905 to fix both. We never received an official estimate with diagrams of the problem area. He said it had to be fixed immediately and we couldn’t use our washer or dishwasher. We called to speak with the camera tech later that evening after our shock wore off. He then explained that he never definitively saw a brake in the line because his camera went under water. We had a different company come out the next day and they said the line was clear and no problems were there. I feel we were completely taken for $595 by Roto rooter and didn’t receive anything but stress and anxiety. Would NOT recommend to anyone. It seems like they are trying to make commission on work that doesn’t even need to happen.

Joshua Lennie

I was having a plumbing emergency and Roto Rooter sent out Austin quickly! He was able to quickly identify the problem and fix the issue. He was very professional and explained everything to me. Excellent customer service - would recommend!

Georgine Berthelot

Extraordinary customer service! Sometimes things go wrong, like the 1st tech who came out and didn't fix my slow draining gutter problem, but charged me anyway. Ugh. But I spoke to a manager (Mike) and they sent another tech out immediately (same day) who diagnosed the issue and said I needed a Jetter cleaning. Mike applied the money I already paid to the new service which cost a bit more. Blake came out and was awesome! I saw all the work he was doing in my yard and after he fixed EVERYTHING, then he walked me around my house to show me the exit points where my gutters were draining so I could keep them free of debris. GREAT JOB RotoRooter, Mike and Blake for making sure the job was done right! Customer satisfaction at its best!

G C

Austin was on time, knowledgeable, and answered all questions we had beforehand. He completed the job in a timely manner and everything is working great! This is the second time he has done plumbing work for us and has always been professional and friendly! Thanks again!

Michael Haden

The two Technicians (Eli and Robert) were very nice and professional. They arrived within an hour of my service request for an after-hours visit. Drain was cleared quickly and the guys took their time to answer all my questions. Thanks guys.

kim vu

Austin was great. I had a Plumbing issue and he explained everything to me, the why's and what would need to be done to fix the issue. Very nice fella. Did the job in a timely manner and would recommend to family and friends. I believe this fella deserves a raise!

Ellen Earhart

Will definitely use Roto-Rooter again. Updates were provided from the moment I set the appointment until the technician arrived. Austin was professional and quick to get the job done. Thanks again, Austin!

Tony Redford

Eli was very professional in his job. He was patient and understanding. He also was able to explain and answer any questions that I had. Very pleasant experience from start to finish. Highly recommend him

Myra Trudeau

I phoned Roto Rooter as well as another well known company. The other company employee totally ignored the information I provided regarding my equipment. Informed me my repair would be $3700 (instant red flag).Once Roto Rooter employee arrived he listened to me, investigated my problems and repaired immediately. Repair was no were near $3700 as i suspected. He was busy had to wait 2 weeks for him. Totally worth it.

Emily Kelsoe

Drew was a great plumber in New Orleans, LA! He made sure to address all concerns and checked with me about pricing before proceeding with the work. He was professional and got the job done quickly!

Harold Pesses

Austin was fantastic to work with. He came out right away and quickly & completely took care of our clogged shower drain. Best of all, the shower floor was spotlessly clean when he left! I wish everyone was as professional as Austin!

Clervie Stinson III

The Roto-Rooter technician came out and evaluated the drain situation. He was very knowledgeable and will to resolve the problem. Although he was not able to resolve he recommended the needed fix for the repair. Satisfied with the technician.

Cory V

We called Roto Rooter after what I thought was a plumbing catastrophe. Austin’s response time exceeded expectations, as did his professionalism, subject knowledge, and ability to fix our problem. Austin went above and beyond making our messy experience—a positive one. I hope I dont need to call again, but if I do: SEND AUSTIN!

Jade Withington

Andrew did a great job! He was friendly, knowledgeable, and very professional. 10/10 recommend using roto-rooter for your plumbing needs!

Cheryl Spann

Lester was professional and communicated clearly. However, I was told that someone would be contacting me relative to the installation of a camera but no one contacted me. I am pleased with the service I received.

Albertha Meggs-mayfield

This is the second time I've used Roto Rooter service and was very pleased. The service person, listen, explain what was need to be done, kindness and professionalism was the best. Loving your company. If needed again, I want hesitate to make that call. Thank you and Merry Christmas and Happy new year to the staff!!! Albertha Meggs- Mayfield/ A.J.Jolivette jr.👍

Walther AC (Walther Animal Clinic)

They were able to get here in a timely fashion, scheduling was easy, and when the technician did not have something he needed to finish the job, he came back the next day to complete what we needed. Very pleased with our experience!

Maclain Romaguera

This is an updated review. Originally I gave 1 star. I've updated it to 3 stars based upon the response received from by review by the general manager. I originally called for after hours emergency services on a Friday around 6 PM. The agent logged my call and told me she couldn't schedule something immediately and that if I didn't hear back in 3 hours they would call me back in the morning to reschedule. I kept reiterating that I needed immediately emergency service. I did not receive a call back until 8:30 AM the next morning to schedule "emergency services". Obviously because it was an emergency the night before I had to spend a few hours finding a different plumber for service and therefore one from roto-rooter was no longer necessary. This was a bit disappointing because roto-rooter advertises emergency services. After I placed the 1 star review the general manager called me to ask what happened. He explained that this must have been a mistake by that afterhours call center and he was sorry and would follow up with them so it wouldn't happen again. It appears the call center system may have been down but the agent forgot to follow back up procedures or something. But because of the managers concern and that he even gave me his cell number I changed my review to 3 stars. I will attempt to use them in the future if any further emergencies arise and will update my review again at that time.

Millie M

We were very happy with our servicer's work. Drew wasn't discouraged by how challenging the job ended up being. We will be calling him again!

Carolyn Stewart

Technician Marco Liggan was prompt and professional. He explained everything he was doing so I could understand the process. I would recommend Roto Rooter to family and friends.

Sarah Melancon

Austin was here a month ago, he was really friendly and told us about our line possibly being broken. Unfortunately he had to come back out but fixed the problem and is having a camera guy come out to give us an estimate before thanksgiving. Thank you

Robert Hamm

Called Sunday, didn't get service until Tuesday 9am. Toilet was old and keep running and valve was rusty and could not turn off. I had all the new parts needed to repair toilet,New valve,water line and toilet insert. For this 1/2 hour of work, I was charged $292.50 !! This was afte r after my 10% discount given for the delay. The original amount was $325.00. A new Kohler toilet cost $279.00. I'm 76 years old and taking advantage of seniors ,is not a good look for roto-rooter.

Chad C.

Roto-rooter came quickly on a weekend to fix my sewage block. Eli was very professional and easy to work with. Would definitely use again!

Angela Dennis

I had a clogged line in my bathroom. I called ROTO ROOTER. Someone was dispatched the same day. They actually came out within the hour of me calling. I couldn't have been more pleased. Service tech #3588 was very polite , knowledgeable, patiently answered all of my questions and most important , he cleared the line.

derrick moss

The service man was persistent and did not give up on freeing my tub clog. He was relentless until my water was flowing again! Great job!

Terrell Simon

Prompt and excellent service, that was affordable and thorough. Went above and beyond in my opinion. Definitely using them again for future plumbing needs!

Melinda Rini

Eli was very professional, knowledgeable and kind throughout our repair. He also shared valuable tips!

Charisse Obrien

Henry was my technician and he did an excellent job at diagnosing and repairing my bathroom tub faucet leak.I would call for him again and recommend his services to friends and family.

Eve Worsoff

Drew provided us with excellent and was very kind and informative. He fixed our entire backup quickly and efficiently. Thank you Drew!

Geaux Beautiful

Herman, the technician was very helpful and knowledgeable! He got the job done quickly and efficiently! I would recommend them

Wanda Winding

I received prompt courteous same day service. My main sewer line was unclogged. Nick Alphonso was very professional, straightforward and informative. He explained what they would be doing and how they would resolve my issue. The price was very fair. He let me know upfront what the costs would be and the cost of materials needed. Nick made sure everything was fully functional and operable before leaving. He's really a great guy!

Nicodemus

We had an after hours emergency that required late night services. Drew was very professional and punctual, calling when en route. He arrived at the stated time and worked extra long, troubleshooting the issues. He devised a plan and advised accordingly. He stated that he would begin work but may need to return the following day to complete if supplies were needed, given the late hour of the emergency call. Drew returned the next day at the scheduled time and worked diligently to move to the repair. It is extremely refreshing to find someone who is prompt, detailed, and professional. A top rate experience for this service call

Lilian Trejo Uria

This review is a follow up to a negative experience I had with the way a claim was handled by the plumber assigned to my call. I posted the review but did not report my issue directly to Roto Rooter as I probably should have. Anyway, short after posting my review I received a call from Michael, the business manager (could have been the owner the way he handled my issue) Micheal read my review in detail, he apologized for my negative experience and offered to reimburse the amount I paid for having my water heater pilot turned on. I expressed my gratitude to him and offered to at least pay for the diagnostic call; he explained that his company is based on customer satisfaction and said he would send a check for the total amount I paid (I will update this review once I receive it) My advice to anyone who has issues is to report whatever your issue is directly to the company. Michael, I greatly appreciate you taking care of my issue and please accept my apology for not going directly to you before writing my review.

J

I needed a plumbing company to come out quickly and repair a number of things at my dad’s house. My dad is currently in the hospital and about to return home for home hospice. Because my dad was so sick leading up to this point, the bathroom and other parts of the house had become really messy and dirty, and I was really embarrassed, but Dion, who was my plumber, made me feel much better about and told me not to worry about. He fixed everything really fast, was so nice, and I am so grateful. Thank you so much Dion, and Roto-Rooter. Everything will now be in working order when my dad returns from the hospital tomorrow.

Brandy Anderson

Nick was incredibly detailed and helpful throughout this process. He let me know what he was doing at each step. Offered very helpful suggestions while providing quality service. Worked quickly but I don't feel as though he rushed through the process. Very pleased! Thanks Nick!

Rosie Langhetee

The technician was nice and professional and the drain seems to be clear. The issue is he would not provide a warranty because he couldn’t remove the clean out cap so he had to use a very small snake to clear the drain. I don’t think it is our fault he couldn’t remove the clean out cap and I think we should have been provided a warranty for this work regardless. After paying $375, I expected a warranty.

Caleb Jenkins

Our service tech, Henry, was incredibly helpful, quick, and went above and beyond to explain the issue and ensure that we were satisfied with our service and that the issues were fully resolved

Alana Perrin

Edwin 9197 was very respectful. He was pleasant and professional. I would use them because he was so efficient.

Lisa Grant

We had a sewage back up on a Sunday evening and RR showed up on time and had solutions for our 1920’s drainage issues. We have numerous properties and this was one of the easiest emergencies we have had. Drew was professional and prompt in repairing the problem. We will use them again!

Georgette Breaux

Calvin quickly responded to my call, explained the repair and cost and completed job quickly, cleaning up after his work. This is the second job he has done for me. Very professional and courteous. Great job!

David White

Excellent customer service. When talking to the technicians, make sure you are specific about what work you want done, and make sure they understand and are clear about what work they will do. I had a miscommunication with my technician but Roto Rooter took care of everything.

Elizabeth !

Bathroom drain was clogged. Roto Rooter sent Nick faster than I anticipated. Nick was professional, friendly and serviced my sink quickly leaving my bathroom just as he found it....CLEAN. This is my second servicing job with Roto Rooter and am very pleased with the work. Thank you Nick and Thank you Roto Rooter.

Livinpeace

The plumber was not only professional, he was competent and worked safely. Each portion of the job as well as how to maintain my plumbing. Awesome job!

Diana Lockhart

Drew was very knowledgeable, professional and timely. We will definitely be using this service again.

Chip Howat

We called late in the evening and when Drew arrived he worked hard clearing our main line. It was a stubborn clog but he kept at it till the job was done. Thanks Drew and Roto Rooter

Gerry Fanguy

I was happy that Roto Rooter was able to fix my toilet issue the same day that I called them. I would highly recommend them to anyone needing a plumber. Thank you!

The Ramblin' Letters

My tenants water heater was not making hot water. Tell your technicians were supposed to come between 10 and two no one came and then some other people were supposed to come and finally they got here somewhere around 6 o'clock and they were able to quickly diagnose that the switch to turn on the water heater was broken they gave me the information to do you know what I needed to do to call the people from Rheem and see if my water heater was still under warranty add I called them but it was too late and they don't work on Sundays .

Allison Hartdegen

Roberto Blanco was very professional, and explained every detail of the service. He provided photos of the issue and replacement for me to see the issue was resolved without climbing in the attic and was very knowledgeable and thorough. Would highly recommend.

Rashad Craft

Calvin was very professional, personable, and informative. My water heater was flushed and cleaned in a timely manner with no issues.

Alana Buquoi

Austin was just great. On time and very helpful. He was able to get my bathroom back up and running in no time!

Linda Reel

Drew camp out to tighten my toilet tank and stabilize the toilet. He was very efficient. On time and so nice to deal with.

Michael Bonnette

The only reason it's 4 stars and not 5 is because of the price. Way way way expensive. And using a video of your drain line as a reason to charge $375 to clear a drain is just cheese. I didn't need a video of my drain line especially when the plumber who was already there wasn't the one to do it, another guy came out to do it. No option or price though to only have drain cleaned.

Nira Cooper

Nick provided excellence service. He took his time to explain service, cost, and estimated time taken to complete the job.

Kayla Macri

Dion was great! Diagnosed the problem and worked to fix it with the most conservative option. Professional and was on time. Would highly recommend!

Marquette Parker

I contacted Roto-Rooter for a toilet issue, the person I spoke with told me someone would be out at the time frame that was given, the operator for Roto-rooter kept me updated to when a plumber will be available and amount of distance the plumber was from my home. Upon arrival of the plumber Jeff and trainee Reginald, they were both respectful of my home they greeted me ask where the issue was. ( while following safety guide lines due to COVID-19) I took them to the area and they both communicated well with me and kept me calm while they examined the area of the issue. Once they came up with a solution to fix the issue, they educated me on what was going on, told me a price and about the warranty. Jeff and Reginald told me anything they made a mess with they would clean it up. I left the gentlemen in the area while they repaired the issue. These guys weren’t at my home a whole hour before they were done and like they stated they really did clean up the mess sanitized their work. I would strongly recommend Roto-Rooter Jeff S. and Reginald.

Erin Kidder

Elisha and Robert did an excellent job. They were friendly and contentious and explained the issues clearly. Highly recommend.

William Howard

Dion was super professional and responsive via text message. He did a great job with the installation, too!

Melissa Williams

The service from Roto-Rooter was exceptional! They came within the time window quoted, kept me updated, & dispatch contacted me when the plumber was on his way. They actually came out the same day I called. Nicholas A. was extremely professional, explained the process, kept me updated, worked hard & cleaned the workspace when he had completed the issue. He patiently broke up the clogs & followed all safety protocols. Wonderful company! If you need great service, don’t hesitate to call!

Billal Jaber

Nick came out and was really helpful. He explained everything as he went and was very thorough. Super friendly. Overall a good experience. Roto-Rooter is always going to be more expensive than going through a random plumber, but the warranty and knowing they’ll have the tools required on-hand is worth the added cost. Thanks!

jwhite718

Mr. Austin had done some work for me and my business and couldn’t have been a better, stress free situstion. Really was the experience we all look for and rarely get.

Mike Watson

They showed up promptly once it was discovered that I had been scheduled for the wrong day. They tech was very helpful reaching out to me before and after the work was done at my property. The work was completed with skill. There were several follow up calls/visits to push other services. They were polite and did not push once the service was declined. Would definitely use again. I only wish there was a method to opt out of future contact. $$$/$$$$

Deborah Vigne

My service technician (Lourele#2126) were very knowledgeable about my problem.He was very courteous and patient.I will call them if I have any other problems .

Joseph Paul LaBrecque

Austin was fabulous! He made sure we knew what to do and gave us the steps to make sure everything was correct

Jade Newport

Mr. Drew was very helpful. He wouldn’t stop until he finished the job. They came very quickly.

Linda Williams

Nick was very professional and informative and helpful regarding the water damage to my kitchen floor and the remediation process. He really made me feel comfortable about having this process done and by choosing Roto Rooter to handle the job

Jennifer “Jenny” Zimmerman-King

Gentleman who came to the house was friendly , personable , and quick. He answered all of my questions and clearly knew what he was doing. I regret not asking for his name. I am so grateful they have plumbing services available day or night that can come out the same day. Thank you Roto Rooter!

Marcus Wilson

I’m going to be very detailed in my review because I want everyone who happens to read reviews for this company to get a full scope and understanding of the outstanding above and beyond service I received. I had an issue every 6 months or so with my toilet and tub drain plumbing backing up, mainly in the guest bathroom. After numerous visits from various plumbing companies and cleaning the main sewer line, I never could get a solid answer from any of the prior technicians as to what is causing the problem and why this keeps occurring. Especially when I’m primarily the only one living in the home. On this particular date of this review, the worse happened, both of my toilets were leaking from the base and tub drains overflowed making them inoperable for use. I placed an emergency called to Roto Rooter and they dispatched drainage technician, Nicholas to service my issue the same day of my call. Upon his arrival, he was courteous and professional. He thoroughly explained his initial diagnosis and showed me the final video inspection live footage walking me step by step as he showed me areas of concern and the main source of the continual stoppage problem. He cleared the stoppage issue and informed me of follow up appointment being needed from a field supervisor to properly identify the exact location of stoppage in the main sewer line. Surprisingly, I received a call back from within 15 minutes after Nicholas left from Barrett Phillips, which I didn’t expect to happen so fast. Barrett came out immediately, like within 30 minutes after our call. He was also professional and courteous. He did another video inspection and quickly found the exact location of the source of the problem, under the slab of my home. He provided further explanation of my plumbing issues, such as the the pros and cons regarding the repairs needed, long term and short term outcomes along with the potential hazards should it worsen, including each of the cost variables involved. In addition, he brought in Mike Newell, who came out to my home that same day for evaluation for water remediation due to the overflow. Mike was very friendly and courteous. He showed me the actual water readings of lingering damages that were not outwardly visible. Mike also gave me advisement of the health and safety issues from bacterial and mold growth from the soiled overflowed water. He expeditiously arranged for to have someone come out and begin the process to thoroughly remediate the hidden water damages and properly treat the affected areas for bacteria and mold as well. In conclusion, I am very grateful and appreciative of the prompt, responsive and attentive level of care and service these gentleman provided. I was expecting just to have the sewer line unclogged, instead I received a welcomed complete comprehensive service experience. More importantly, I finally know, even seeing for myself, the source of the problem and getting it accurately repaired. Great job Nick, Barrett, and Mike! You represent your company and profession that excels excellence with exemplary customer service and satisfaction!

Marion Chamberlain

Eli showed up on time, explained what he was going to do and the cost. Great job!

Paul Rossnagel

Nick was very friendly and knowledgeable. He helped me gain understanding of issues I've only been putting a band-aid on for the past six years, and come up with a plan to do preventative maintenance. I appreciate the time he took to educate me and thoroughly work through my issue.

Irwin Johnson

The technician was very helpful and professional, his knowledge of what works was very impressive and knowledgeable about his work

Anique Durand

Nicholas did amazing job. He have excellent customer service skills. He asked what was going immediately explained solution gave me estimated price. I agreed without hesitation got right on it and fixed the problem in a timely manner. Thanks Nicholas job well done

Jaye Calhoun

Nick Alphonso was a pleasure to deal with. He came right away, diagnosed the problem accurately and had people out to remediate as soon as he could. I was very impressed with what a great experience this was and with the work that was done. Truly a rarity among plumbing professionals. Great service!

Walker Geoffray

Came out to clear a clog. Super fast and courteous. Dion is the man! Great service 👍 …

Bernard L Mansion III

My service rep Mr. Dion was very professional and knowledgeable, he accessed my drainage and standing water problem. Mr. Dion what to work to resolve my drainage problem by dislodging the clogging in my drain. He did a great job and is truly a valuable professional and asset to Roto - Rooter.

Andrew Coulon

Andrew was awesome. Super quick and professional with a great demeanor. Definitely impressed.

Russell Camardelle

Service tech said someone would be calling to set up an appointment for a camera to be run down my drain. I never received a call about running a camera down my drain line.

Holly Seetin

Troy was professional and friendly. Installed my new toilet in no time at all and cleaned up like he was never there. Cannot recommend Roto-Rooter enough!

Cole Schultz

Nick was absolutely fantastic! He was quick to diagnose and take care of the problem. It is obvious that he is very knowledgeable about what he does. He is also very personable, and he is easy to talk to.

Jeffrey McMahon

Henry did an excellent job and thoroughly cleaned up after he was done.

Myrna Ourso

From the moment I called, it was all professional service. Got an appointment almost right away, and the technician, Lester, was so profesional, friendly, knowledgeable and honest. Can’t say enough about it.

Ernest Willis

The technician (Joe) was very professional in explaining what he would need to do and performing the task..He cleaned up after completing his work.

Felix Caserta

I have had a clogged drain for a while now, and I called Roto-Rooter on 12/29 and they came out on 12/29. They responded quickly and they gave us a heads up on when they were coming out. Marco, the technician, came out and followed all of the Covid Protocols that were mentioned in the phone call to set up the appointment. He quickly came in and inspected the sink that was clogged. He gave us two options to go with to unclog the drain. We went with the snake option and he was able to unclog the drain within 30 minutes. After, he cleaned up the mess around the area that he was working in. I would recommend to any family or friends to use again. Thank you

courtney pinel

They came out and cleared my clogged drain in a timely manner. Great service and great people. Thanks Eli and Tony

THE INNKEEPER

The toilet in one of our guest rooms had a broken piece of porcelain near the toilet flange. We called mid afternoon for and appointment, it was scheduled for the next day. Thankfully, there was a cancellation and the plumber (Troy) was able to come out the same day to remove the old toilet, and install a new one. Fast, Friendly, and Professional Service! Many Thanks!

Patricia Bedenbaugh

Austin saved the day. House was filled with people Thanksgiving Day. One bathroom flooded Thanksgiving morning. Guest bathroom flooded morning after. Sewer line was cleared before noon.

Pamela Ali

Called Roto/Rooter to flush out both toilets at my home. Edwin, the technician was very knowledgeable and helpful who explained all of the steps involved in getting the job completed. I was very satisfied with the service provided and will certainly recommend Roto-Rooter to my friends and family.

Sandy Crespo-Mossi

Nicholas - Tech# 2695 - Very happy with his service. We made 3 different calls for service in less than 2-3 weeks for the exact same issue with our toilet and he was the last one to come by, he was very detailed in his explanations about the issue , recommendations, very knowledgeable and was able to finally find the source of the problem. Very satisfied customer!

Bethany Jones

Drew did a wonderful job clearing out our clogged tub and replacing the faucets. He was professional, courteous, helpful, and competent and went above and beyond to complete the job, despite several roadblocks. Would use Roto-Rooter again. Also give Drew a raise! UPDATE: we also used Roto-Rooter to install a new toilet and Edwin did an excellent job, quick and thorough. Thank you!

Summer Suleiman

Benjamin, our technician and Peter, who assisted us were very polite, helpful, efficient, and professional. They checked our faucet which turned out to be a simple and easy fix and generously fixed it. We will definitely call on them again and recommend them to friends and family!

joshua rabito

My wife had noticed that the hot water wasn't working and we saw water coming up from under the driveway. We called Rotor Rooter to investigate and Troy figured out that it was our hot water line that had the leak and cut it off for us to prevent more water from leaking until we get it fixed. He was very professional and thorough.

Doug Kibler

Cleaned out calcium deposit from AC drain line. Dion was professional and provided an excellent service.

Luci Bonee

I made the call today. They were here and had the job done in under an hour. They are always professional.. I will continue to use them in the future.

Cindy White

Robert and Eli were professional and effective. I really appreciate their help on Christmas Eve.

Paul Koenig

On Father's Day morning our Master bath toilet became clogged. We were expecting many family guests. I called Roto- Rooter and they promised a service person would come within 4 hours. Nick showed up and quickly analyzed the problem and determined it required him to carry his heavy equipment up to our 2nd floor bathroom. He cleared the blockage , tested flow rate and cleaned up the area. Nick saved Father's Day

Susan St.pierre

Excellent service My service technician Zackary was well trained and informed me the customer of what needed to be involved to do the job . It was very helpful and appreciated. Thank you

Katie Craig

Amazing experience! Drew was very helpful and solved the issue very quickly!

Ruth Curcuru

Very nice, polite technician who gained approval for all work. The only complaint I have is that the price seemed high--but luckily I haven't needed a plumber for quite some time, so perhaps the going rate to snake to drains is over $600. I did approve the work and the price before he did it, the surprise was then, not after the work was done.

Jenna Schellinger

Reggie was great! Very communicative, timely and a great value. He was very polite and great to work with. Would recommend plumbing services from him! :)

Brooke Gaudry

Drew was so professional and efficient!! He really took his time explaining details on the repair and was able to get the problem solved quickly. I will definitely use Roto Rooter again just because of Drew! 🙂 …

Carrie Norris

Roto-Rooter was super easy to schedule with and able to work around my work schedule. Charles was on time, professional, explained the problem and fix before doing the work and my draining issue was resolved before he left.

Brent

Eli was an absolute professional! Great work on what was a challenging drain issue. Excellent work!

Rochelle Kramer

Nick did an excellent job. It was not an easy task but he was very determined to get the job done and in the end, he did. I really appreciate that he was able to come out on a Sunday. I highly recommend Roto Rooter.

Yami P

Nick was extremely professional and attentive to our issue. He explained everything to us and ensured that we understood what the root of the problem was. He got to work, cleaned everything and honestly left the area looking better than how he found it. We are extremely happy with his service. Thank you Nick!

Lisa Strauder

The plumber was professional, knowledgeable and answered all questions put to him. Explained everything he did.

Brandi Duet

Tony was very knowledgeable, professional, and personable. He thoroughly explained everything he would be doing and what he found along the way. He was able to unclog our drain and get it working better than before in a relatively short time. I also appreciate someone being able to address our problem on the same day that I called to report it. Overall great experience, would highly recommend!

Dillon Chaplain

They came out quick and the technician was professional (A. Brooks). He did a great job getting the job done. I would recommend them to anyone.

andrew bartholomew

Issue was resolved. Plumber was respectful. Seemed inexperienced. Left a messy trail of dirty muddy water throughout the house. Pricey for a main line clearing, would not use this company again.

Renee Rolland

Nick was efficient, courteous and informed me of everything he was going to do. He was extremely quick and gave us same day service. We will request him for future jobs.

Galina Kinel

The technician was great, dispatch kept me informed of arrival time.

Mildred Butler

Hi,Andrew Brooks was prompt and very professional with his delivery on what could possibly be the problem. I enjoyed our encounter. THANKS!!!

Glynn Loetzerich

Austin responded quickly, and was very professional. He had a lot of knowledge of what was going on.

Kavita Patwardhan

Nick was one of the friendliest and most professional workers I've ever interacted with. He was quick and effective in fixing my sink and even made sure to clean up after he was done. He definitely went above and beyond and I really appreciate his service!

Jacob Martinez

Amazing and fast service from Austin. 100% will recommend him to my family and friends.

Nina Garcia

Had some clogging issues in our bathrooms let at night. Scheduled an appointment online for someone to come between 8-10am. Received a call at about 7:30am from the company letting me know someone was in their way. Nick arrived about 8:15. Very nice and super professional. He explained everything he would do and pricing before beginning. Nick was able to get the job done within an hour! Very thankful!

Shawn Lowrey

Charles called and confirmed the appt. He even offered to come early if we wanted, yes to that ! He showed up gave a a quote prior to cleaning the drain. Cleared everything, proofed it out and showed us the water running for 20 minutes. Very courteous. Will use again.

Nick Bussell

Zachary was on time , actually early from what was quoted. He was friendly , knowledgeable and ready to get the issue resolved. Had our issue resolved quickly and efficiently. I will def use this company again if ever needed ! Thank you for your prompt service !

Phillip Dean

Reginald did a great job and was very thorough. I appreciate him working with me to get our hot water unit installed quickly. He was very polite and helpful. When installing the new unit he went above to fit all new copper piping to make a solid connection instead of using the same flex hose. I appreciated his diligence.

Stu Babin

Had to call for Sunday service. Prompt notification, and tech Joe was very helpful. A bit pricey for service but it came as a package for cleaning my main sewage line, and they'll be back to video line as well (maybe it's cheaper if I had opted out of this?) In any case, back in business at home which was a huge relief after stressful weekend of the unknown.

Tammy Toups

Nick was great and really helped when we were in a bind. The company was very responsive, other businesses we called had a 2 week to 2 month wait. Nick was very thorough and professional.

Myrle Wiggins

Nicholas was friendly and professional. He courteously listened as I described the problem. He analyzed and then clearly explained the alternative repairs and the prices. He cleaned the area when he finished. He was amazing and I would recommend him to anyone who needs a quick , professional repair! Thanks, Nicholas!

Matthew Ridgway

Happy Mardi! Clogged toilet Adter searching all weekend Rooter came out Nick was attentive, effective and efficient. I was impressed how well he coached his assistant. Getting the job done under an hour. Cheers

Toni Romano

Never thought they would get out here that quick even on a holiday! Very pleased . Herman was a pleasure!

Samantha Spitale

Eli was wonderful. He did a great job and was very helpful and efficient. Thanks, Eli!

William Just

Mr Ray was sent out to unclog a toilet drain in a difficult to reach bathroom on a second floor. He was very professional, efficient, effective, knowledgeable, and clean. He got the job done perfectly. I couldn't have asked for a better experience.

Chad Pitfield

Had a clog in my primary ac drain line. Called and they arrived within an hour to handle the issue. Austin was very professional. Asset to your company!!! Highly recommend.

Ann Marie Onesti

An appointment was set, but the technician didn't arrive at set time. The company explained there was a scheduling conflict and they would have the technician still come out, but just a little bit later than planned. The technician did show up at the later time, explained the process, completed the clean out process, and gave tips on how to best ensure a continued good outcome. Until it rains I may not notice the full effects of the service work completed, but glad to have this maintenance work completed.

Lisa Schultz

When my tub clogged over the weekend, I did not expect that I could receive service first thing on Monday morning. I was pleasantly surprised to have a plumber by 8:00 AM! Jeremiah politely listened, then investigated to determine the best way to proceed. He presented two options so I chose the better option. He worked carefully and efficiently, resolving the issue to my satisfaction. Highly recommended!

Liz Slattery

They replaced a worn out wax seal from under the toilet. But they also cleaned all the black off my tile grout and placed the toilet very neatly in place. I was very pleased with his work.

Joseph Molloy

I loved my first roto-rooter experience! Nicholas from the New Orleans area was not only professional, but realistic and charismatic. I just had purchased my home two days before things went array. My new washing machine’s drain had hit the fan. He was on sight within twenty minutes, when I was told to expect a forty-five minute wait. Upon arrival and inspection of the washing machine, he immediately identified the issue that was going on with my washing machine. After was all said and done, Nick also recommended the enzyme the drain cleaner. He explained that it was more than a “liquid plumber” and that it more so protected the pipes from acid erosion (from liquid plumbers) and that enzyme would eat the gunk rather than dissolve. I highly recommend his and roto-rooters professional and accommodating business practice! Could not have asked for a better plumber! Thanks, Nick!

Requitta Sanders

Jonathan Childress, technician 6810, was very knowledgeable. He knew what he was doing and solved my problem. Also, he was very nice and professional. If you ever have any issues, I highly recommend him. I know I will in the future. Thank you so much for your service.

Kristy Hitchcock

EDIT: I was contacted by the business after this review was posted. The general manager apologized for the issue and said I should not have been asked to sign the second form before service was rendered. He is taking steps to remedy the situation, so I changed the review to three stars. ORIGINAL REVIEW: I needed toilet repairs before guests arrived on Christmas Day. Roto-Rooter scheduling was easy online, two repairmen came as scheduled Christmas Eve morning, and performed the repairs as needed. However, they gave me three forms to sign: 1) work authorization 2) a form saying work was completed to my satisfaction 3) a form releasing them of all liability of any damages caused. The two men told me I had to sign all three forms BEFORE they would do the work. I told them it was unacceptable to ask me to sign forms 2 and 3 since they hadn't done any work. They told me if I didn't, they wouldn't perform the work! Because of the holiday I was over a barrel, so I signed them, but I'll find a new plumber next time I need work done.

Nick Manno

I had an emergency on a Friday night. Neither toilets would flush because the main sewer line was clogged. I called Friday night and they said they could be out here between 9 and 1 on Saturday. I got a call at 8:30 am saying they were on the way. Herman ran a snake into the clean out towards the street and within minutes it was cleared and draining. $355 was a little high but the service was great. I had also called Mr Rooter Friday night but heard nothing from them Saturday.

Wendy Bradley

Nick was so helpful they came out within the hour from calling. Very professional.

DaJahne Raymond

Austin was very helpful with the needs of the job and also very informative of things that went unnoticed.

Melissa Crory

Nicolas and Jeremy were amazing. Professional, understanding, responsive and kind. I cannot recommend enough! Will call them again the next time I need help!

Tyler Ammerman

Nick was super friendly and all about his business. He got a drain unclogged that my plumber couldn’t, and did it very quickly. He was amazing at following cleanliness protocols and explained everything perfectly. Response time to this call was impeccable. Would definitely call back and request Nick.

Regina Otkins

Mr. Nick was on time and very knowledgeable about what needed to be done! I asked questions and he didn’t hesitate to answer! Got the job done really fast and didn’t leave a mess!! Thank you rooter!!!!

Tashanda Moreno Riley

Marco was very courteous and professional. His determination and thorough investigation ensured that he was able to get to the bottom of the problem. Not only did he effectively communicate with me, he also seemed to have great communication with the person he was training (Dion). Thank you Marco for your time, efforts and patience.... We appreciate you!!

Huy Truong

My kitchen sink was backing up this morning. I called them up and they came out that day in a few hours. R. Williams cleared the drain in a little over an hour. He was polite and got the job done.

Cuba Libre

Nicholas Alphonso was very polite and professional, he did what the job called for in a fast and effective manner. Left everything clean and had a very pleasant attitude. He offered us a product to maintain the pipes and scheduled more necessary follow up procedure. Definitely will use this company again and I hope they send the same tech.

Matthew Slaughter

My technician Reginald was great. Was very professional and did a great job. However the Roto Rooter service has been spotty at best. First they cancelled my initial appointment after I took off work and waited all day for a technician. They then promised me 10% my next appointment. On my next appointment they missed the 8-12 time slot and showed up at 3pm. I’m not sure I would trust them again after being led astray multiple times throughout the process.

Betty Green

The Plumber that came out Jonathan Childress #6810 was very professional. I'll be calling again for his service. Thank You Roto Rooter for your great service.

Keri McCloskey

Reginald came out to fix my broken bathtub faucet. He was extremely courteous and very knowledgeable. I really appreciate how he took the time to explain every step he took as well as my repair options. I would recommend Roto-Rooter to everyone who is looking for professional, quality and friendly service. Thanks Reginald!

Jon L

We were very pleased with our recent experience with Nick who was able to quickly assess and remedy a drain issue we were having. He was very personable and clearly explained the issue and how he was going to fix the problem. If we ever have another plumbing issue, I will request for Nick to come help!

Tammy Guichard

The service tech Jonathan (#6810) was on time, very knowledgeable and thorough. He was very professional. I am very happy with the service that was rendered and will definitely use their services again for any of our plumbing needs. I highly recommend this company .

Laura Truelove

Technicians were very professional. They were quick, efficient and didn’t make a mess.

P Guidry

Andrew was personable, left premises clean, checked his work and clog has been cleared.

Ashley Gutierrez

Amazing service !! Nick absolutely was the best help in our emergency Sunday chaos! Our bathtub drain was extremely clogged and we had no idea who was open on a Sunday. Quick help & very understanding :))

Gerard

I called Roto-Rooter in the morning and not only were they able to send someone out same-day, it was within a couple of hours. The person that answered the phone was nice and answered all my questions and they even had a text sent my way when the technician was on his way. Nick was super friendly and did everything he could to keep his work space clean which was amazing. He was able to fix the clog super fast! 10/10, would use Roto-Rooter again!

Beverly Heck

Nick and Ivy were very professional. And so good w my dogs. I thought the job would be complicated and expensive. Turned out an easy fix for them and they were way under what I was afraid it would cost.

Darryl Thomas

I wish I would have remembered the technician's name but he was very timely and professional

nicole reed

Had such a great experience with Johnathan Childress our tech that was sent to our house on the Saturday morning before the hurricane came on Sunday. It was very considerate for our house and very polite. The online scheduling system was amazing and was able to get confirmed quickly.

Kyli Tamás

Nick was professional, friendly, let us know how quickly he’d be finished and even made time to make friends with our dog - including a special trip down to his truck to get a handful of dog treats! This was a painless experience and reinforced Roto-Rooter’s excellent reputation. Thanks Nick!

Amanda DiFulco Soniatdufossat

Kenneth came out on 6/29 to take a look at our drains that would not drain, very knowledgeable, friendly and explained everything to us. He wasn’t able to unclog the drain after a few hours of trying but we had Blake come to our house on 6/30 and he was able to unclog with a different type of clean out and even found our drain to the street. Quick response, extremely satisfied and will recommend. Will use Roto-Rooter again for any future needs.

Wendy Vitter

Edwin 9197 was great to work with and very knowledgeable! Would ask for him again!

Amanda Dormoy

Nick was very friendly, professional & explained everything in great detail. He definitely goes above & beyond for his customers.

Taylor Fuselier

Joe was a good and professional plumber. He left the site clean and also explained what the problem was and how he fixed it. You get a 6 month warranty on the work so that is an extra bonus.

Cynthia B Smith

A leak was found on Friday, December 17th, whuch was corrected expeditiously,, four plumbers were called, Roto-Rooter was the only one who kept their word and came out to assess the problem. I have to boast and brag about your employee SHANE, who was informative, patience, and polite. Before I could ask a question, he informed me of the problem, how it would be handled and the time in which it should take. Your company hired a man with heart for his job. 👋

Dalanie Banks

My Technician, Mr. Blanco did a great job! He was knowledgeable and efficient. He was very patient and took his time to explain the process before, during and after. Our family has used Rotor Rooter plumbing services for years and they come highly recommended. Thanks Mr. Blanco!

Trudi Dyer

Technician was very effective and efficient. He explained everything he did. His name is Nick.

Lauren Pizani

Austin was very professional and effective in solving my plumbing issues

rachelle jackson

My tech Jonathon (6810) was very knowledgeable and personable. He showed me what was clogging the drainage system. He really took the time out to explain what he was going to do and the price upfront! No tricky fees after the Job was completed! Thanks Jonathon I’m so happy to have my toilet flushing and tub draining! I will be using this company again!

Edward Funk

My review comes as a contractor. With that said, I have very high standards of service. One thing that I never messed with is gas water heaters. Even though I knew mine was on the outs, I never replaced it. We just wanted to get as much life out of it as possible. This morning it died. Although I figured we were going to have to boil water to take a bath tonight. I called home office and told them the situation. Please know that I already bought a water heater with my business account at Lowe's. So when Mr Tony and Mr Jonathan was on their way, they stopped at Lowe's to pick up my water heater. When they came every aspect of their service was completely professional. To the point of making sure they knew every aspect of what they were doing. They may have left about a half an hour ago and my fiance and I cannot thank them enough. We have other work that we will be doing very shortly. We will be asking for Mr Tony or Mr Jonathan to be the ones that come out to the house. I am 100% satisfied with the service before the work. Also with them at my house. As well as them leaving this particular job site 100% clean as if they weren't even there. I highly recommend Mr Tony and Mr Jonathan as true professionals with the Roto-Rooter company. Roto-Rooter is now who I'm going to call whenever we have any sort of problems that they can fix. Mr Tony and Mr Jonathan if you happen to read this, we both just want to say thank you for everything. So, Thank You. Ed and Christy Mr. Tony #6285 and Mr. Jonathan #6810

Angelo Wiley

Austin was a great employee for roto rooter. Very kind young man

Commelita McKee

Last night we had emergency toilet overflows in two bathrooms. Called Roto Rooter and they were here first thing in the morning. The young man Jonathan, was extremely knowledgeable, courteous, patient, listened well and just plain knew his business. He was honest and was determined to fix our issues. At the end of the day we were back to normal with all bathrooms clean and working properly. I am now a loyal customer.

Jill Midthune

The repairman was very knowledgeable, efficient, helpful, and personable. We were very pleased with the service. We have used Roto-rooter several times and they always meet our needs. We will continue to call them tomorrow morning if necessary in the future.

Ashley Evans

Drain stopped up on a Sunday. When I called them, they were very professional on the phone. Their guy got here and quoted $449 to snake the drain. Their guy was professional, clean and courteous. The drain is now unclogged.

Danny Vandervort

Drew was awesome. Friendly,knowledgeable and professional. Went right to work in spite of the later hour and had things up and flowing again in no time. Wonderful experience. Will use them again Thanks Drew

Trident Inn & Suites -Nola

All three techs that came out were super friendly and informative. They were very professional and knowledgeable.

Markeisha songy

Blair & Justin were very professional, on time, excellent communication due to my work hours, just all around great. If I’m ever in need for this service again they will definitely get my business especially if I can get my duo back. You have very great workers there.

cody leblanc

At 1st I was told there was a Tech in my area and would be there shortly and would contact me within 30 minutes. A few hours passed and then I got a call back from shaquita, Stating that the Tech was in New Orleans and would be there within the hour but not to worry because of traffic. The technician did not show up for 2 hours and then apologized when he got here because he came all the way from Violet Louisiana. This kind of threw me because I was told that it would be someone local. It was a lot latter than i expected so i was kind of in a mood. The technician Nick Alphonso quickly turned my not so great experience into an awesome one. He is professional fast working and thorough. He was very friendly and had my problem fixed in what seemed like no time. The wife is happy, so im happy! Thank you Nick for being as hardworking as you were professional. Roto-Rooter promote that man.

Chris Marshall

We own a rental property and our tenant needed service on a weekend for a clogged pipe. They were prompt, professional and efficient. That’s the best I can say for this kind of service!

Cathy Willard

Service was available same day. Mario (4561) was very informative. Very friendly. Help me find the shut off valve since I just moved . Explained what he was doing and did a great job.

Elizabeth Lilly

Nick came and was very professional and efficient. He stayed until the job was completed and was very clear as to what our plumbing issues were. This was an extremely positive experience in what can be a very stressful situation.

Pete

Soden was professional and fixed our plumbing issues in minutes. Highly recommend

Mason Thomas

I had a great experience with our tech Marco. He was very professional, made you feel comfortable, honest, and most importantly fixed the plumbing issues we had in our bathroom. He even went so far as to explain the process as he troubleshoot the issues. I would recommend.

terri leaber

Nick was very professional and knowledgeable. He explained the situation and what needed to be done to fix it. He was very friendly and arrived promptly.

chris grote

Nick was GREAT for us on this service call. They gave a two hour window and he showed up WAY earlier than I actually expected him. Was very professional, consulted with our landlord, communicated with us what the issue was and got it done!! Very pleased, GO NICK!!!

Ashira Stanton

Our experience with Roto-Rooter was the absolute best. We called on a Thursday and they were here the next day and even gave us the option same day option. Every person we spoke with were so nice and professional, and helpful beyond measures. My problem was solved within an hour. I would recommend Roto-Rooter for high quality work and professionalism.

Eric Guidry

Nick was very professional and a great communicator. The whole process from scheduling to Nick's completion of the work was seamless. Thanks!

Barry Domio

The service tech, Nick arrived within the timeframe setup, was professional and informative. He was able to quickly unclog the line.

sarah mcharg

Rotor Rooter found the source of water leaks and repaired the issue. Respone was very shortly after I reported the problem.

n. dietz

Nick was super helpful and very fast! He was able to fix what he was able to and quickly referred me to the additional services I will likely need to figure out the root issue that caused the sewer blockage - I can’t believe I got a call to schedule the second half in the same day!

Gypsy Cheverez

I have to say that from the moment my husband called Roto-Rooter the experience have been truly a pleasant experience. The communication and scheduling have been so convenience. The ladies Amy and Stephanie really worked very organized, clean and productive. Very easy to work with. My husband worked with Mark during the initial visit and was pleased with the service and knowledge and lastly I had the pleasure to work with Kasey (supervisor) in order to follow up with some questions and was super pleasant . Honestly the easiest company to work with so far. Thank you all for all your assistant with the demo and restoration to our home during our water leak.

Donna Shelly Robinson

Nick was on time and very professional! I will definitely call on Roto Rooter again. I made an online request, immediately received an on line confirmation and they came out the same day - within 3hrs of request.

Ernest Taylor

Great Experience! Repair man was there less than an hour after the initial call and cleaned our drain lines in 30 minutes. Highly recommend!

madeleine blessey

Nick did an outstanding job! He was prompt, courteous, professional, very knowledgeable and resolved the problem immediately! He is the best!

Anna Heim

Had a main line blockage that kept us from being able to use the washing machine, dishwasher, and even the shower for reasonable lengths of time. Nicholas A. showed up on time, explained the issues thoroughly, and was respectful of our space. He was quick and wildly efficient. Super thankful for the help.

Charles Caine

All the roto rooter employees who came out were thorough and took the time needed.

James Means

We had a preventative cleaning of our kitchen drain performed by Nick, who was friendly and professional. The job was done quickly and was cleaned after properly. We were very satisfied with his work.

Lauren Crespino

Edwin 9197, He was very professional. He did a great job.

Denise Eymard

An employee named Mr. Blanco. Fixed my toilet and pipe under the sink. Excellent customer service and explained what the problem was. He saw that the pipe was a little short and didn’t have a seal under the drain which is supposed to be attached to the pipe so it won’t move. He added an extension pipe to make it longer. He put in a stainless steel ring in on top of the sewage pipe. Put the screws in and put the toilet back. He did say the toilet never should be sealed around the base to stick to the floor.The ring with the screws will hold it . For both jobs he did, he double checked he did the job right and they were no leaks from the toilet or the pipe. Great job well done. I would highly recommend Roto Rooter to anyone.

Jordyn Apfel

Henry helped us today. He was great!

Kevin Mena

He Did An Amazing Job, Very Knowledgeable, I Would Recommend Him To Anybody.

RENI GUIDRY

Joe Comardelle #5174 was absolutely wonderful. He was kind & courteous. He did a excellent job. Quick and efficient. He was a huge help, explained the process and what he was doing. I will definitely you your service again, but only if Joe comes out! Thank you so much.

L K

Nick A. 2695 was a huge help today! Stopped by on a Saturday to unclog a drain that was causing my AC to misfire. When his first attempt to unclog my drain didn’t work, he tried another method until the line was clear and tested the line twice just to make sure it wouldn’t back up again. There are very few plumbers here that work weekends and I was very relieved to have his help so my AC would work in this heat! He was kind, professional and gave my dogs some treats afterwards! Best service I’ve received since moving to the area! I’d highly recommend Roto-Rooter. Thanks Nick!

Danielle Smith

Benjamin was kind and courteous and fixed my shower so quickly. I only wish I would have called you all sooner. The next time I call Roto Rooter, I will be asking for him by name.

ROSALYN STEIN

The General Manager of RR contacted us immediately about our complaint and has resolved the issue to our satisfaction. We were told by a Roto Rooter video inspection technician that the PVC, connected to the terracotta pipe was misaligned. To correct that, the terracotta line would have to be trenched for 15 feet to level the pipe. Also we were told that the terracotta pipe was old and the joints were probably coming apart. He additionally advised that we should trench all the way to the sewer connection. He said the misalignment was causing water to back up. We were not shown the video and the cost for this would be approximately $5000 or more. The video technician claimed the misalignment occurred after April 2019 when RR installed a new PVC sewer line from the house to the terracotta line for which we paid over $12,000. We decided on a second opinion. We hired a professional who disputed all of the claims made by the RR technician. The professional, also advised that we were not responsible for repairs to city line past the terracotta cleanout.

Charles HJr.

Very satisfied. The technician Roberto was knowledgeable, respectful and kind. He did a good job explaining the situation that I was encountering. He delivered in a very professional & safe manner that I was so greateful for in this current pandemic season. As a professional in the design field I felt that we recieved great service in resolving the piping connection concerns with our water heater. Thanks RR.

Sasha Hunter

Roberto was able to identify & fix the problem I had been having with my tankless hot water heater for the past 6 years. I will definitely recommend Roto-Rooter.

Christy

Jonathan Childress and Tony Landry were the two service technicians that Roto-Rooter sent for my service call. They were able to come out to help me the same day. My hot water heater busted this morning. They picked up my new hot water heater from Lowe’s and brought it to my house and replaced my old one. They went above and beyond in my eyes. These gentlemen where extremely polite, helpful, knowledgeable and professional. They walked my fiancé and I thru everything and made sure we understood and was comfortable with each step of the process as they were doing it. I can’t say enough about these gentlemen.

JSARE89

George was very helpful and professional. He explained what he did, why he did it, and what the result was. I'll definitely ask for him next time I need something done!

celeste bergeron

Nick was very informative and friendly when he came out for our follow up visit. He provided me with detailed options of what would solve the issues we were having. He was also patient and understanding while answering my questions and listening to my concerns.

Robert White

What started out as a simple bathtub clog ended up a little more complicated, but techs Jonathan (#6810) and Reginald (#3830) were great at finding the best solution to the problem! They were both very knowledgeable and professional, kept me fully updated of their progress, and worked diligently along with apprentice Marquez to complete the job in a timely manner. Thanks to Roto Rooter and these technicians for all their help!

Kris Chiasson

Joe was very knowledgeable and thorough with explaining the services he provided to me as well as my home warranty carrier.

D D

Initially told by dispatcher that service person would arrive between 5:30-9:30 pm to unclog drain. Received call after 8 pm saying no one would come until next morning, We were not happy. A service person, Nick, arrived early the next morning and worked steadily to remedy a difficult clog. Very pleased with Nick, but not happy that work was not performed when scheduled to be done.

Yulissa Lopez

Jonathan Childiess #6810 ,was exceptional 👏 👌 🙌 so happy that resolve my situation didn't arrive on time but it was explained after all everything was nice. He was so professional and educated. Explained every process that he was doing 💯.. good worker.. plus he cleaned the mess after finishing …

Pedro Mora

Austin did the kitchen sink. He was very fast and polite.

Allen Staton

They came within 2 hours of the original call. Diagnosed the problem rapidly, began cleaning the discharge line and removed any problem that existed. Waiting for the camera unit to come and scope the line to assure that no other problems exist. Our serviceman was very friendly, knowledgeable and maintained a clean work area after the job. Our technician was Nick (2695) and I highly recommend him and the service.

Amber

Super thankful that Austin came to the rescue. I’ll always recommend Roto-Rooter

Robynn Melan

The plumber was very helpful and nice. He made sure the job was done right.

Madison Lirette

Our service was excellent. The person I spoke with on the phone to schedule was very professional and polite. She called twice, once before our scheduled time slot to see if we were ready (which we weren't, but the call was nice) and again when our plumber was on the way. Our plumber fixed our issue, which wasn't complicated, and he was also very polite. I'll definitely use them again in the future.

Holly Howat

Did a great job cleaning my drain and cleaned up after the work was done.

Shanna Ezidore

I was very pleased with all aspects of my experience . From ease of scheduling to communicating with the company and the plumbers Nicholas and trainee assigned to our project the experience was prompt and professional.

Alnita Williams Porea

We had an amazing experience today with Roto Rooter. Nick was professional, clearly articulated all problems and options and left our space perfect. Thanks you for amazing service! We will use the company again.

CA G

Have used twice in the last 2 years and Roberto is fantastic. Professional, on time, explains what he has found and what needs to be fixed. Quality of work and parts used are top quality.

Chelsey McWhorter

We have used their service now twice in the past month and both times have been a great experience. Both technicians that we've had (Nicholas and Jeremiah) were friendly, polite, professional, and kept us informed during the process.

Barry Starr

The service professionals arrived on time, addressed my issue promptly (clogged subsurface drains in my backyard), explained the problem to me in terms I could understand, offered solutions as to how I could avoid the problem in the future, cleaned up after themselves, and left my property the way that they found it with my drains unclogged. This is the second time I have used Roto-Rooter for this issue over that last few years and I have been pleased with the service and very happy with the results both times. I plan to use Roto-Rooter again in the future.

Mark Soden

Austin Soden did a great job in a timely manner and kept everything clean.

Sarah Geiger

Our technician was Lester Simmons and he was an absolute pleasure! Lester was extremely sweet and professional, and he also had excellent social distancing practices. He took a look at our water heater and immediately gave us 2 options - pay to have him fix the problem or fix it ourselves (since my husband is quite handy). We choose to fix it ourselves and Lester happily gave us all the information we needed to feel empowered. Lester even gave us his business card and work number to call him directly just in case we end up having issues. I highly recommend Lester and Roto-Rooter anytime you need plumbing work done!

Geryl Murphy

Nick 2695 did a great job. He is personable and informative. He keeps you informed of everything he does throughout the process. Will request him next time service is needed.

Percy Hollins

Dion had great customer, arrived on time, was friendly and helped track and fix sewerage problem. Answered all of our question. I would definitely recommend going with Dion again, if needed.

Leo Lindner

It was a Saturday, and I had a leak in the wall from a water heater pipe. The water was running down the wall through my garage into the driveway. No one would come out for the call, but Tony, with Roto Rooter, did. He knew exactly what to do. I would recommend him to anyone. I was in a nine line bind--but Tony really came through for me. I'm going to call for him everytime I need a plumber.

Shannon Forbes Dove

George was kind friendly and he made sure he understood what the problem was. He followed up by showing me that he fixed the problem and showed me what the problem was.

Yamilka Pinero

Nick did such a great job! He explained everything thoroughly and made me feel at ease with his expertise. He did a great job! He even gave my dog treats!!! Highly recommended!

Dustin F

Awesome customer service from Nicholas A. We called Roto Rooter out to our business after being given the run around by 2 previous plumbers. Roto Rooter was able to diagnose the issue and initiate a solution within a couple of hours. We will definitely be using them again in the future.

Frank Sapienza

Service was great. Was $400 to clear a blockage which seems kind of high but what do I know

Melody Campbell

Sean Hutchinson was great - he communicated well what needed to happen and got our leak fixed in no time. Thank you Sean for you patience and help.

Theresa Smith-Sylvester

Mr. Lester was very professional and he explain everything he was doing and made sure I knew how much it costs before he did the job. I also got warranty on the parts and after everything was done he clean up before he left. He and ROTO ROOSTER get a 5 STAR.

kristen yashack

2 minutes and 145.00 wasn’t bad especially since I’ve never had to call a plumber in my life. Great service if my son clogs his toilet again I’ll use them. 😊 …

Patricia Murden

Upon arrival they were friendly, courteous required minimum information to "quickly" determine and begin to address the problem. The sewage cleanup and repairs were quick, the cleanup was "acceptable" and within approx 1 1/2 hrs. all was well again! Our tech Jeff Slater, #355 was very friendly, and answered my questions. We are so very happy we called Roto-Rooter, but sorry guys, we do hope not to need you again!

Regina Cassanova

Nick (Tech No. 2695) was great. He was professional and knowledgeable. I was given a time slot of 8AM-10AM. I received a text message at 7:30 that he was on the way, and he arrived around 8:15. We recently had a new washing machine installed. When draining into the washing machine drain standpipe, the standpipe has been overflowing. Another plumber wasn't able to snake this small of a line, but Nick could. He also talked to me about enzyme treatment (which I had already researched online) and taught me how to do it. He was done by 9:15. Great experience with Nick.

shawn pellegren

I had a Saturday 10a.m.-2 p.m. appointment window. The dispatcher called me 30-40 minutes prior to the Tech's arrival as expected, around9:20. Nick, the tech promptly arrived at 10 and after I explained the issue, he explained the pricing policy and procedures he would use. I agreed. He quickly and efficiently went to work. The issue could not be resolved today (oak tree roots!), but, explained another tech would be out today to do a video and give me the detailed estimate for the complete project. Nick was polite and professional and followed all the COVID 19 distancing protocols!!!

Pamela Sims

We are very satisfied with the job Nick did. He was very professional, friendly, and explained everything very well both before and after he was done. We would definitely use them again should we ever need a professional to do the job. Thanks Nick!!

Julian Hahnebohm

Nick (ID# 2695) did a fantastic job unclogging our main sewer line. We deeply appreciated his attention to detail and thoroughness, including checking that the clog was truly gone twice over. He even cleaned up the water flooding the bathroom, something we've never had a plumber do. It was clear to see how much dedication he has for the job and service, as well as a ton of integrity. We'd definitely ask for him again!

cherie cabos

Upstairs bathroom drain was clogged and backing up into the shower and tub - called Roto-Rooter and they showed up within a few hours and unclogged the drain. Blake was knowledgeable and used a towel to cover our floor while working. He was clean and courteous while in our house. I would use their service again.

Casey Harper

Service technician Harry Mason was amazing! My kitchen sink was clogged over 50 feet and needed to be snaked. He quickly serviced and unclogged it with a great attitude despite having to lug the heavy equipment up and down stairs. His customer service and effectiveness was a great first experience for me with Rotorooter! I will DEFINITELY be calling again for my next plumbing needs!

My little fox life With my socks

Our technician was very professional and went above and beyond to fix our clog. It was a longer, harder job than expected, but he never wavered in his commitment to getting the job done. We are happy we used Roto Rooter and would recommend, especially our Technician, Charles, to anyone in the NOLA area!

Kendall Frisbee

I manage a salon in the French Quarter and when our toilet gives us problems, of course it doesn’t send an email saying when it will happen - haha! It’s hard to find a plumber to come out the same day something goes wrong, which is why I chose Roto Rooter - same day service is *crucial* for a business like ours! Nicholas (Alphonso) was prompt, polite, and his service was expedient. When I asked some questions regarding pricing, he was able to explain everything to me in a way that was understandable. We will definitely be using Roto Rooter again!

Melissa Levy

Dion was very efficient, kind, and a thoughtful worker.

janis galway

My service tech NICK 2695 was perfect in every way. He first arrived Thursday 05/12/16 & due to serious issue could not complete job with the toilet. He arrived the next day , early AM with my permission. He purchased a new toilet , price was great & on sale as well. Very pretty , better than toilet that was removed. I am pleased with his choice & purchase. He also snaked shower drain as it was slow. Nick was the best, courteous & professional. Will request him anytime. Online discount also applied & price was very reasonable for full complete job. He left just a little over an hour. Fast & clean worker. Give him 10 stars if possible. Thanks, Nick. Janis G. Violet, La.

tanya howard

This is my second time using this company and both experiences were excellent. Nick was extremely polite and professional and explained all of my options thoroughly. I would definitely recommend Rotor Rooter for your plumbing needs.

Colin Smith

Fantastic work! Jeremy was incredible, unclogged the main line and had the best attitude, despite it being late at night. Could not possibly recommend Roto Rooter more highly !! I had begun to suspect that this kind of service was no longer possible. Thank you!

Ethan Carter

I had a great time Eli was a great help and gave me advice on how to not clog it again

Michael Boyle

Nick provided timely, high quality service. He took care of the problem and was very informative throughout the service call. He was friendly and personable and closely adhered to COVID-19 safety guidelines.

Justin Shaw

Ray and Q were fantastic. They were professional and took care of the service quickly and without any issues. I will definitely recommend these guys and Roto Rooter for service.

Lucille Johnson

The costumer service was excellent. The person was very courteous. The repair person arrived on time and was very concerned. He took his time to correct the issues with much patience until he got the job done. I would definitely refer this company to someone else.

Fallon Brassette

Lester was my technician today, he was extremely nice and did a wonderful job! He was able to get us a great price and was done way faster than I expected. Will definitely use Roto Rooter again!

NolaDiva 504

“The technician who came out (Charles) was professional and courteous. He took the time to listen to my concerns and clearly and thoroughly explained how he was going to resolve them. He was efficient and did not leave any mess. I will definitely call again for any plumbing issues! Great service!”

Michael Moseley

Dion was professional and helpful. He explained what he thought was the issue. He attacked the problem and kept at it to make sure he’d done all that could be done. We appreciate his work.

Joshua Allen

Nick Alphonso from Roto-rooter provided excellent, timely, and professional service. The job took longer and was more complicated than expected but Nick stayed and put in the extra work to get the issue cleared as fast as possible. Nick is highly recommended.

Brian Brignac

Blake was our service provider and his response was great. Called to inform us that he would be at our home within 30 minutes of our call. He was professional and very informative on what procedure he was going to do to solve our plumbing issue. He fixed our initial issue and informed us of possible other problems. He stated that I should not hesitate to call with questions or any additional concerns. Very satisfied with the service👍

Holly Buras

Impressed by how fast Nick Alfonso made it to my home in Chalmette. He also did a wonderful job explaining the issue and fixing the problem. He will work with you on price and get the job done. Very appreciative! Thank you

marva j. declouette

Henry was on time and fixed the Washing Machines hoses for me. I found my plumber

Craig Cassioppi

RR was able to come out the same day. They provided a arrival window and updated me when that window changed. Nick arrived and I was immediately impressed. He had a clean uniform and presented himself and the company professionally. We discussed the issue and Nick (2695) began working on a solution. 45 minutes later the problem was solved. I'd use RR again due to the quick, courteous service provided by the dispatcher and Nick. Good job!

Celina L.

Nick was customer friendly, arrived on scheduled time and very happy with the results. Unclogged the kitchen sink and we purchased the enzyme chemical too!!! Thank you Nick for coming to my mom’s rescue!😁 July 28,2021 …

Kelly O'Shaughnessy

Tech went above and beyond to figure out the problem, but since he was not certified to work on gas lines he could not fix the issue. When I tried to call to schedule a gas certified tech, the person said I would be called back, but I never was. I still have cold water. The Sunday tech named Jeremy was awesome. The customer service rep, not so much.

Tee Paige

We are extremely satisfied with the services that were provided by the company. The technicians worked until they resolved the issue. We are pleased with the level of work that was completed. Thanks for getting up back to full restoration. Thanks for the spectacular customer service and keeping up updated on the arrival of the tech. We wish you well in all of your business endeavors. If these services are needed in the future, we will definitely utilize your company.

Sami Boudreaux

Nick was our repair guy. Amazing professional Courteous very informative a pleasure to work with

Laura Pontiff

Joe #5174 As much as we hated to call for someone to come out on Sunday, we couldn’t have been more pleased than to have Joe help solve our problem. He was very professional and knowledgeable. He assessed the situation and explained everything that needed to be done to fix the problem. Our experience was great, customer service was excellent and I would recommend Roto Rooter and especially your tech Joe. Thank you so much.

Roy Barron

Marco was very professional and completed and clean all mess that was incurred during the job. they were aloo timely and very quick to respond back after my first call within about 10 minuets of it. very happy with service

Shanique Mason

Roto-Rootor is my go to for all my plumbing issues. Carlos is always there to answer my phone calls about any questions or concerns I have. Thanks to Zack who came out and unclogged my drain.

Rebekah Cortez

Darrell (#886) from RotoRooter was sent to my home to address some plumbing issues in one of my bathrooms. I am completely ignorant when it comes to plumbing, pipes, and all that jazz. Darrell took the time to explain to me what the problem was, and explained the solution. He did his job quickly and efficiently. I really thought that it would take a lot longer than it did! He was super nice and I felt very comfortable with him. All issues were resolved and my bathroom is now a completely functioning bathroom again. I would definitely use them again in the future (although hopefully I will not have any more plumbing issues again anytime soon!) and I would recommend them (specifically Darrell) to anyone in need of this type of service. Did I mention that he was at my house to fix the problem the same day that I called and was there at the time that they said he would be there??? How often does that happen??? SO HAPPY I CALLED THEM!!!

Brad Gall

I had a line for the kitchen sink that clogged up a good bit down the pipe under the house. Nick came out with the right tools and know how an got things taken care of right away. I would easily reach out to them again for other plumbing needs.

Greg

Our sewer line backed up at 1pm on a Saturday. I saw the great reviews on Google and called. Tony was at our house within an hour. He was nice, funny, efficient and overall very polite. He had the line unclogged in about 20 minutes. I was very happy with the service and hope I get Tony next time something like this happens!

Russell Bowie

Nick was the perfect person for the emergency situation and a very knowledgeable person about the cause of the clogged pipe. Thanks to nick I can file a work order from the city as it is roots in the city pipeline that causing the problem. Finally he was willing to call his supervisor and request a deduction in the price. This guy made my day and gave me the knowledge I need to not run into this problem for the 5th time. Should’ve called them first Cause

PJ O'Neill

Had a service call booked for 8-noon. About 11 had a contact call from RR to advise they were waiting on the next free plumber ...then another call an hour later...no avail plumber yet...Then at 1 a text from Calvin..on the way. While I expected no specific time, I did appreciate the communication as I was working from home. Job done with no slack time but I was never informed of their hourly rate (varies by market) so I was a bit shocked that they billed $239/hour. I was expecting a $99 service call, then an hour of labor- maybe at $100/hour so It was close to the figure-but the work was done right and no hassle. I had an online $40 coupon so I feel it was in the end a respectable service.

Tomi Mcmillian

Jonathan #6810 was very professional and knows what he's doing. He has a very great "people person" personality and he fixed my clogged line in no time. Job well done. Thanks so much.

Jose A. Ruiz-Garcia

Technician was courteous, knowledgeable, organized and maintained work area clean. In other words, went beyond expectations. Glad that he was assigned for this work!

Hailey Sanchez

When I called to set up an appointment the customer service was amazing. Very nice, friendly and answered all questions I had! Called on Sunday afternoon Tech was here early Monday morning. Tech #3589 was very helpful knew automatically what was going on and immediately got to work. Explained very well and simple what was going on. As well as set up other appointment for issues that were going on. Extremely satisfied with all of the services Roto-Rooter provided!

Reba Joy

From the very first phone call Roto-Rooter was amazing. They quickly helped me get an appointment faster than I thought possible. The day of Nick (2695) arrived on time, was super friendly, and was really efficient at accessing what was wrong, what it would take to fix it and guided us into making the right decisions. I would highly recommended Roto-Rooter to anyone that actually just wants their problems resolved. It was easily one the best experiences I've had, and one of the easiest things to accomplish even in COVID season. Thank you, for all of your help! It was tremendous to finally have my bathroom restored.

S Y

My main sewer line backed up and water overflowed overnight into two bathrooms. I called on a Saturday morning and a technician came out soon afterwards. Both the person I made the appointment with (Andre) and the woman who gave me a courtesy call to let me know the plumber was on the way were helpful and professional. When Blake (tech #1329) arrived, he clearly explained my different options and prices for each. He was able to discover with a camera that small pieces of brick had been pushed into an uncovered clean-out underneath my house and the debris was causing the blockage. Using jets, he was able to clear my line of the debris and had me up and running in no time. The entire time from my initial phone call to the problem being completely fixed was less than three hours.

Maria Irwin

It was a pleasure working with Herman (227). He was on time, respectful of me and social distancing guidelines, respected our property, listened to my issue, worked effectively and efficiently. I appreciated his kindness and his work ethic. I would certainly ask for him in the future.

Savanah Burnett

I had Mr. Mike and Mr. Calvin come to replace a hot water heater and fix some things in the bathroom. They did a great job! Not only were they respectful and did exactly what we needed, but they were a pleasure to talk to! I found my A team plumbers and will only be requesting one of them in the future. The only reason I gave 4 starts was the lack of communication on the the administration side. I scheduled my appointment a week before, but the office failed to let the technician know so we had to reschedule and I had to take even more paid time off work. When I called to speak to someone about it my information was taken down and I was told the manager would call, but that never happened. I only continued to do business with this company because of their great technicians! *EDITED* I was later contacted by management who was very friendly and apologetic. The issue was quickly resolved and I will gladly continue my business with Roto Rooter.

Ben Wheeler

Roto rooter was great for unclogging our drain. They came out the same day we called and Nick got our sink drain cleared in no time at all and explained what caused the problem and how to prevent it from happening again. I don’t think we’ll have a problem again but if we do we’ll use Roto rooter.

Peggie Orban

Nick was awesome. So personable, polite, friendly and loved my dogs. Even brought them a treat. He was very efficient. Would highly recommend Nick again!!!!!

Mark Soden

Austin did an excellent job and was extremely professional.

Debbie Fortenberry

These guys were very professional & explained everything to me in which I understood. They were very nice respectful. I will definitely use Roto-Rooter again if need be.

dawn bumgarner

I called with a clogged drain. George was here within 3 hours. He and his assistant, Kendall were courteous and professional. They explained what they needed to do, how much it would cost, and cleaned up after themselves. I was very happy and satisfied with the service I received from Roto-Rooter. George Hardin Tech # 2170 was my technician. He was knowledgeable, friendly, and professional. His assistant Kendall was also courteous and professional.

Laura Weeks

Damien was excellent! He arrived within 30 minutes of contacting Roto Rooter. He was very professional and knowledgeable. He took his time to explain the process and his results after fixing our problem in a very short amount of time. Will definitely use again!

Jenna Jerry

Nick came out to unclog a tub drain. He was very friendly, answered all of my questions and was able to unclog my drain quickly. I would definitely use this service again!

Jenny R

Austin showed up on time and was very polite. Would recommend!

Angela Hackett Wortham

My technician Nicholas was so helpful and efficient. I was surprised when I called and was able to get a technician out the same day to fix my drain. Would definitely recommend.

Bill Tice

Firstly, the service was amazingly prompt. I called at 8 and Felix was out here before 9:30. He was polite and professional and fixed my problem. He told me upfront what the price would be and I agreed to it. My only problem is (and I grant you that I agreed to it) how much the service was. I had a clogged bathtub and it works great now, but 300 bucks for a <10 minute fix is a little steep. But otherwise I have no complaints and a functional tub.

Emily Rhodes

I had a very positive Roto Rooter experience today. I actually called the 800 number around midnight because I wanted to make sure my toilet could be unclogged ASAP. The guy at the call center was friendly and got me on the schedule for the first shift in the morning. Roberto the plumber came promptly at 9am to unclog my toilet; he was very nice and professional and resolved the issue very efficiently. Would definitely recommend to anyone who needs plumbing assistance.

Gary Brooks

Nick of Rotorooter came out on a Saturday night to deal with our plumbing problem. He was prompt, courteous, and efficient and seems to really enjoy his work. While few of us want to have to face a plumbing problem, he was so impressive it almost made it worthwhile. Great job, Nick, and thanks.

Daniel Bunch

Phenomenal!! Tyrone is an expert in his craft. Quickly cleared the drain I’d been working on for days and then left everything neat as a pin. Thank you!!

C. Rome

We had a plumbing issue at our home and contacted Roto Rooter. Our tech, Lester (Tech# 452) came out and completed the job that took several hours with the upmost customer service. He was excellent! He was knowledgeable and forward thinking during the entire process. We would highly recommend Roto Rooters for future work and will definitely request Lester if available. Thanks Lester and Roto Rooters for the top notch service!!! Norbert & Cyla Rome

Tammy Naquin

Lester #452, my technician was wonderful. He explained the problem with my shower, what needed to be done, the expenses, and the year warranty. He went above and beyond because I asked him to make sure I didn't have an inside valve to shut off the shower which required him to move my washer. By the time he left my home, he was dusty and hot, but was very gracious and told me to call him if I had anymore problems.

Caroline Morgan

Jonathan came out to unclog our drain very professional and kind . Very polite and did a fantastic job . I would highly recommend Roto-Rooter to anyone I know .

Kate Moore

Lester #452 at the Jefferson, LA location is AMAZING!! He found and fixed a problem we’d been having with our bathtub for months in just a few minutes. He’s extremely knowledgeable and super friendly! I can easily say this is the best experience we’ve ever had with a plumber hands down. Thank you so much!!

Jamelle Lacey

I needed an inspection done ASAP and they came out and did a great job. Showed me exactly what I needed to see and were very clear on what the options were. Appreciate the quick and professional service from Ray, Blake, and Zoey!

Robin Loetzerich

Very efficient and quick turnaround time. Will definitely be refer to others.

jar ma

Edwin 9197 was really prompt knew exactly what was the problem and got it corrected really quick 5 stars

Nicole Cronley

Tremendous service recovery from this company! After experiencing some miscommunication and posting a negative review, I received a follow up phone call from Mike, the local manager, and he was genuinely apologetic and offered very generous compensation. The team came out today (Derek, Melvin & Ray) and worked diligently until the job was complete. It is impressive when a company can admit to a poor experience, and work that much harder to turn things around. I would recommend this company and will use them in the future!

B J Contrators

Great experience. Mr. Damien arrived and introduces himself in a professional manner and proceeded to the task at hand. With a few questions, he determined what needed to be done and the way to approach the situation. Everything was explain in regards to what he was going to do and the cost. Once he was assured that I wanted the service and that I was the individual responsible and authorized to make the decision to proceed with required service, he attach the problem and resolved the issue. Damien also made me aware of the other services offered by you guys. Good job. Thank you, Mr. Bean

Niki Kelly

I had service for a drainage/clog issue I'm having in my home. I chose Roto-Rooter because they work on weekends and the problem happened on a Sunday. They do not charge a mark-up for working on weekends which impressed me. I had toilets not flushing if I was trying to do a large load of laundry, take a shower, etc. at the same time. Very polite and professional, did not make a mess in my house, cleaned up after finished, etc. Unfortunately snaking the drainage line did not work. Pricing was very fair I felt considering that the issue was not resolved. I was also given a $40 discount via online coupon. Technician, Damien, immediately put in request for follow up camera inspection to try to determine the issue which was included in the price I paid for the line snaking. They called me first thing next morning to schedule the appointment which is today. Hopefully the camera inspection will reveal what the drainage problem is.

Shannon Wilde

Located in New Orleans, Nick came out and was very professional. Found the plumbing issue we were having and was able to address it during the visit.

Johnnae Fisher

My toilet was backed up and flooded my downstairs of my house. Roto-Rooter sent Ray out at 1 a.m Thank God. Ray promptly fixed the problem and was very knowledgeable about why it happened. The issue was resolved fast and he even cleaned up after. Amazing customer service hopefully I won't have any more plumbing issue but if I do I know who to call.

gretchen tassin

Lester with Roto-Rooter came out at promised time. We thought it would be a simple job. Was actually more complicated than what we were thinking. He explained every thing he needed to do including cutting out a piece of our wall. The job was done in a timely matter. He was professional, courteous and helped keep the cost done as much as possible! Would definitely call again should any further problems arise.

Kristine Racicot

I called frantic because I could not get my toilet to flush properly and it began to overflow. I called Roto-Rooter plumbing and the dispatcher Kristina was extremely friendly and understanding she let me vent about my issue and then immediately explained my options to me. It was already late in the evening but she assured me someone would come out to fix my issue tonight and she definitely kept her end of the bargain. Nick Alphonso (2695) came promptly and explained that he would take a look and give me an estimate free of charge prior to beginning work. He was very informative and walked me through step by step on how I could resolve/prevent my issue in the future. He was friendly and extremely professional. I would definitely recommend Roto-Rooter to anyone looking for any plumbing & drain services they fixed my issue and accept credit cards! Convenient 24/7 service and professional. Thanks Nick!

Bette Ransom

Kenny was the service professional who was on time and kept me informed of his arrival. He wore his mask all the time he was working. He was pleasant, respectful to me, my home, and my help. He did not waste time. Kenny cleaned the floor after he completed his work. I would and have recommended this company. Thank You Kenny for your professional work and attitude.

Kerry Anderson

I called on a Sunday afternoon and a serviceman came within an hour. The technician, Austin Soden, did an amazing job. He was very professional and courteous. He explained everything then worked quickly and quietly to get the job done. I really appreciated the timely response and wonderful service.

Jay Thompson

They came out within an hour and a half of calling and fixed the our toilets/clogged drains. Unfortunately our 130 year old house doesn’t have standard plumbing, so Harry Mason had to spend multiple hours and bring in another guy with the camera to find the problem. I’m so grateful that he didn’t give up though. Both gentlemen were very hard workers and very polite. I appreciate the work and time they put in. Thank you!

Will W

When your toilet backs up who can wait till next week. It needs to be fixed and it needs to be fixed now. Roto Rooters 24hr service with same day appointment is crucial. I called 4 plumbers some answered none could come out for days. I don't know about you but I need to use the toilet today not next week. I had an excellent plumber name Nick #2695. He was fast courteous and trustworthy. Nick did an excellent job and scheduled me for a free Camera Inspection just to be sure he got the clog. They also offer a 30 day warranty on all work and the honor it. Try to find a plumber who will do that.

Joe Fleming

Absolutely Fantastic experience working with Roto-Rooter. Mr. Fleming fixed our plumbing issue in less than an hour, and he did it with a smile on his face. We had a backed up main line that he cleared very quickly. 5 Stars!

Merredith Perkins

My service provider, Paul Swartz, came to my home Sept. 17 to assess what I needed to have repaired. It was late in the afternoon but he looked at everything and surmised what he would need, and said that he could do the work the next day.Just after 12 noon he was there. I couldn't have enjoyed a more pleasant personality. He was kind, courteous and extremely respectful. The work he did made me very happy. He went about his business and I sat in the living room minding mine. It was such a positive experience that I would only want Paul back on my next call. I wish all service providers were as efficient as he

Ross Livaudais

*Edit* - Since writing the review below, I have received a call from the General Manager and Dispatch Manger asking about my experience. It is obvious to me that customer service is of great importance and I greatly appreciate that. I decided to change my score based on the company response. Thank you. This review is based on the customer service I received and logistic operations. A Tech never made it out to my home. Details in the review. My initial appointment was scheduled on Saturday for someone to come out on Sunday. It is now Tuesday and no one has made it out yet. When I got my call today to reschedule for a third time, I had to just cancel and call someone else. I'm usually understanding to "we dont dave a certified tech available" and "tech is still at other client and can't make it today" but on top of all the reschedules, the people I spoke with were not courteous to my situation. The responses I received to my questions were unprofessional and sometimes rude. I will give credit where is due though. Dave was the only professional and respectful employee I spoke with. I had high expectations with the great reviews this company has, but my experience was pretty sad

Maddie C

Alex was great to work with and communicated the issue and fix well. My cost to get the work done was fair. Will definitely call this company again in the future

Newton Thomas

The crew were very knowledgeable. ESPECIALLY Troy Lampton. He's very smart.

nikki Valle

I liked the customer service and the rep that came out was very honest and super helpful. The only issue I had was the price. It is not cheap! Bruce, the person that came out, was very honest and forthcoming about the price. He fixed the garbage disposal with no problem and also snaked the tub without difficulty. He arrived in a timely manner and was quick in his service. Roto rooter is great as long as you are prepared for the price. The tub snaking does come with a six month warranty which is helpful, and they will come snake your drain anytime for free with in those six months.

Sarah Mahne

Dion was extremely professional and had my sewage issues fixed in no time flat!

Karen Owens

Mike and his associate were amazing. They came out to our rescue on short notice and was able to fix a clog and also scheduled us for another repair and a clean up crew without me having to worry. This is great considering that they relieved me from added stress of searching for a plumber locally! I would highly recommend Roto Rooter anytime! Thanks!

Desirae Chiasson

Shanna Trahan came to my home on a service call and was great to work with from the start. She answered questions and was able to explain them well. My overall experience went well and happy I’m able to use my plumbing again, and if services are needed again I’m sure the request her!

Burnell Mccaskill

The tech Dion was awesome!! We will use y’all again

Rudolph Carter

Called Roto-Rooter for a broken pipe in the wall. After reading reviews, I requested serviceman Roberto Blanco. He arrived at the appointed time and gave me a free estimate. I found that he was very knowledgeable and courteous. The job was completed and the price quoted reasonable. I give him five stars for a job well done. I would recommend and use him again.

Asj Love

My Technician Herb #94 was very professional and insightful. I was very pleased with my service and would definitely recommend him to others. He came to our warehouse the same day and fixed the problem in no time. Thank you Roto-Rooter!

M Jearl Vinot

Timely service call, courteous employee, very knowledgeable. Though my plumbing issue could not be completely resolved a correct solution was diagnosed. Because my issue could not be completely resolved i was charged only for the efforts made which was less that 1/3 the original quoted price. I was very satisfied with this service call and would recommend Roto Rooter to everyone. My service tech was Jeff #355.

Will Veatch

Fast, professional, friendly, and clear communication. Straightforward pricing and available in the evening when I needed service fast. Great job, Drew!

Annie Lemoine

We had a great experience with George Hardin (tech#2170) as our drain tech. Our kitchen sink was backed up with the garbage disposal experiencing some serious issues. George was very helpful, patient, and professional—he clearly explained what the problem was and worked quickly to fix it. We will absolutely be using Roto Rooter’s services again in the near future.

Jenny Kropp

Always fast reliable service. Within 2 hours of calling they had things flowing again.

Tj Middleton

George Hardin (Tech #2170--N.O. Branch) and Brandon Hilton (Tech # 862 -N,O, Branch) did an excellent job. They were prompt and kept me informed throughout the service call. While they worked well together as a team, they each deserve individualized recognition for great customer service.

Cassandra Kovac

Roberto was amazing! He fixed our hot water line, and it is like new. He was very personable, answered all our questions, and even made sure our water pressure and sink were working fine. I would recommend him to anyone!

linette abadie

Nick was professional, Covid compliant, and went the extra mile to fix my problem. When first equipment did not do the job he brought in a different type to solve my issue. They were efficient quick and nice. Thanks

David Johnson

Nick was very cordial and experienced and got the job done. I'm happy I used Roto-Rooter.

Jean-Pierre Risey

Zach came and knocked it out of the park with the hydro jet. Took his time, was thorough and gave a comprehensive review of the problem solution and overall status of our plumbing. If you use roto rooter I would recommend asking for Zach

Patricia Martin

Nick was amazing. He was knowledgeable and took time to explore and explain issues and needed repair.

SAINT ststcyr

Service was responsive, punctual and efficient. Issue was resolved VERY satisfactorily. If ever needing this type of service, I would not hesitate to recommend company. Technician (George) fully explained his plan of action to resolve drainage problem. I booked my appointment online late the previous night and received service the next morning. Thanx !!

yata jackson

Roto Rooter gave excellent service and was well represented. I called on a Monday and a Tech was here by Tuesday. My tech was Mr. Hardin #2170, one of the best techs I ever had. He took the time to explain everything that was happen with my drainage and walked me thru what was needed to be done to correct the problem. I was very pleased, fast and friendly service at its best.

Jennifer Joshua

Drew was very professional and knowledgeable. Explained everything thoroughly. Will definitely be requesting him again!

Courtney Farrington

I called Roto-Rooter this morning to unclog my kitchen sink. Larry Wright (Tech #183) came out the same morning and was very knowledgeable. He was able to clear our drain quickly and efficiently and identified a potential brake in our pipes. Larry gave detailed explanations for everything so that I could easily understand what was going on. Great service!

Ravi Doddamani

I called for an apt. the night before and was the first service call the next morning at 8:30 am. George was a great rooter technician and serviced our job incredibly well and quickly. He was polite and brought his equipment into the house and respected our wood floors by handling the equipment carefully. These are the fine details that separate good businesses from great businesses.

Christina Benoit

We had problems with our toilet draining properly. Roto Rooter was able to take a look at the problem and found roots in the drain that they could remove. The technician was very friendly and upfront about the cost prior to the work being performed.

JulsConn M

Reggie did a great job! He was very thorough and made sure the job was done right.

Olga Spivey

Blake was very knowledgeable about his abilities to help me out with my three bathrooms and to improve its drainage! He was super nice, very business like, and he even pointed me in the right direction for help with my faucet spout being tightened up! Thanks Roto-Rooter!

Wrosa Jackson

George Hardin was my plumber and he was excellent and efficient. He showed up on time and was able to find my problem and a resolution rather quickly. He even explained to me what he was doing so that I could understand. He was very professional and even cleaned up his mess before he left! :-) I would personally request George again if the need arises and highly recommend him to my friends and family.

Bruce Chapman

George Hardin Tech # 2170 was very professional and provided great service. He arrived during the stated timeframe and explained all issues that we were facing with a price quote before beginning any work. Would definitely ask for George if we need plumbing services in the future.

Pam Hansen

Edwin did a great job - very efficient!

King kup

Austin was our plumber and he was great.

Alfred Schneider Jr

Roto-Rooter is an excellent company to get your plumbing needs completed. I highly recommend them because every person I've had to deal with was very professional and they were exactly what I was looking for. My tub drain pipe underneath my house has broken off and they knew exactly what the problem was and the best way to fix it keeping me informed the entire time. I'm currently getting my driveway excavated through them and as soon as they assessed the situation, they had broken up the concrete and started replacing the pipe the next morning even though I called them the night before! I was really impressed at how fast that they wanted to get my plumbing completed. 24 hour service and they guarantee their work for 5 years. Cant find that anywhere else! Extremely pleased!

Ms. Niki

Mr. Robert, Service Tech, arrived on time and was very professional. He was very knowledgeable and was very patient while I asked questions about the repair. The repairs were completed in a timely manner. Mr. Robert is my go to Tech with Roto-Rooter.

Mike Rhonda

Our technician Lester was excellent, he was able to unclog our drains in a timely fashion. He practiced social distancing during the pandemic. I had never used Roto-Rooter before but will definitely call them again when needed. Thank you for being there.

Gwen Price

I recently had to have my water lines run through my attic. They sent out a young man named Brandon. He was very professional, organized and did a wonderful job. My hot water is hotter than it's ever been. If you need a plumber, Brandon's the way to go. I also had to have the water restoration group come in. They went over the top to get my home dry. Rotor-Rooter does excellent work. I'm glad I gave them a call.

Jake Webster

Great experience with Roto-Rooter! Main sewer drain clogged Sunday night - called and left msg at 6:30am Monday, and Blake got right back to me, and put me right on the list and our minds at ease. Blake communicated timeframe clearly and called along the way, so that I could easily run home from work and be there to observe and run water. Blake cleared the line quickly, but was very thorough with camera viewing the whole line, and explaining the situation with old terracotta pipe, and options going forward. Sewer cleared by 1pm - Thanks Blake and Thanks Roto-Rooter!

Maria Pierre

Nick was a god send. I was so stressed with my plumbing issue, but he assured me that he would take care of everything and he did. I'm so happy that I chose Roto-Rooter. You are my new go to for any plumbing issue.

Stephanie Vlosich

We called for an emergency clean out of a line due to a toilet backup on a Sunday afternoon. That part was done quickly and professionally. However, we were told someone would come out with a camera to scope the lines the NEXT DAY and tell us if there was a problem. This actually took two days and several phone calls before it happened. When they came to scope our house, we felt as though we were being "nickel and dime'd" to death as they could only scope part of the house without "extra charges". They found a slight dip in the line, said it voided our 6 month clean out warranty and quoted us an exorbitant amount of money to fix it. Glad they cleaned out my line, but I will probably not call them again. Getting a second scope and a second opinion on the need to repair the dip. Also, the water remediation section of Roto-Rooter was supposed to come assess the flooding in my hallway and remove the wet carpet. This has still not happened and my husband removed it instead.

Denise Eymard

Had a leaky pipe under the sink. The employee added an extension to make the pipe longer. When he was done he double checked for any leaks. Added a seal that looks like a washer which went at the top of the pipe by drain. Fixed the toilet. He did a great job and explained everything well of what the problem was and why it was a problem.

Audrey Warren

Thank you for the excellent service provided to us today. Our kitchen sink was stopped up and your technician, Mr. George Hardin, Tech #2170, arrived minutes after you called us. He introduced himself, proceeded to the kitchen to assess the situation, gave us a quote for the service and, after we authorized him to perform the service, unclogged the pipes efficiently and quickly. He showed us some of the residue from the pipes, gave us informational tips on ways to keep the drain clear, cleaned up the area and left it in tiptop shape. Once the bill was settled he gave us our receipt, informed us of your company guarantee, asked if we had any questions, shook hands with us and left. Throughout the experience, Mr. George was prompt, professional, clean and efficient. While a clogged drain is never a pleasant experience, Mr. George was able to eliminate our trouble in a timely fashion without disrupting our activities. It was also very nice to encounter a person who works in this profession whose appearance was as professional as his performance. Please convey our gratitude to him for a job well done. Terry and Audrey

Anna M

Tyranne & Dorsey came and helped us fix a toilet leak. They were both fast and courteous - great customer service when booking an appointment on the phone and in person! Their work is also guaranteed under a 6 month warranty. Would recommend to everyone!

C S

Service Technician, Sidney Dugas (#50), arrive at my residence in a timely fashion and hand a positive attitude. As he was working to correct the plumbing issue at my home, he was easy to talk to and willing to answer any question I had in regards to his troubleshooting process. He did all he could in regards to the plumbing issue with the drainage line as the drainage line still had a obstruction. I was pleased to hear that then next technician with video equipment would arrive the next day, free of charge. I would have rated this review a full 5 stars, but only reviewed it 4 due to the issue is still on going and not fully corrected.

Roslyn Smith

Nicholas Alphonso was able to diagnose an air conditioning/plumbing issue that stumped three other repairmen. He was thorough, patient, and congenial. I will recommend this company to my friends. He also wore a mask the entire time.

Veronica Allen

Today Mr. Jonathan Childress came to my rescue he fixed my problem and explained everything to me, Thank you Roto Rooter for having such amazing employees and Great Service!! You are number one in my book. P.S. Thanks again Jonathan I' am one happy customer!!!!!!!!!!

Lowell Dressel

Blake handled customer objections professionally. Very thoroughly communicated possible additional work to avoid future problems and/or expedite main drain line cleaning. This additional work will possible save me money and for sure time! Thanks Roto Rooter and Blake. Sincerely satisfied, Lowell D.

Shawn Loht

This was our second time calling Roto Rooter. The first time we called was about a year ago; they came and assessed our problem without demanding any payment for the callout. This time we called for a routine service to clean out our main drain line. The dispatchers called in advance to confirm our scheduled time. The technician Anton arrived as scheduled. Anton was courteous, respectful, and took time to answer all of my questions. He worked efficiently and was done within an hour. He also made helpful recommendations for parts I could purchase on my own without the need to pay a professional to install them. I will definitely call again.

MIKE D

The service was quick, pricing explained and reasonable, the service guy Blake was very likable and friendly, he explained how to proceed by contacting the City for the sewage line damages on their side of the connection. I'm glad I didn't try to waste more money on chemicals and do it yourself programs that can not video the inside of the pipe to determine the problem as I did the last few backups of my toliet..

Ryan Narcisse

My experience was as great as imaginable. The plumber who came to help me was aware of my situation, helpful, friendly, and attentive. I’m so glad to have worked with him.

Bronwinn Evans

Nick was excellent! He was very professional. He let me know everything that he did . He ran test to make sure that he did not miss anything. He was overall great .

Rebekah Eutsler

Andrew was great! He explained everything very well and checked everything twice before leaving.

Knights of Columbus 2409 Upcoming Events

Our service technician Nick, was very courtesy to us. He explained to us what he thought the problem was and his plan of action to fix it. After he started work he found out that there were other issues and quickly reassessed the situation. He fixed our problems and cleaned up any mess he made. I would recommend Roto-Rooter and Nick (2695) to other customers.

Jodi Crifasi

Arrived in designated window. Very friendly, fast, and efficient. Will definitely use this company again. Very pleased with the drain service.

M H

Had a great experience with Roto Rooter service tech George Hardin (#2170) this morning. He was professional and clearly communicated what he was doing. After the first snake was unable to clear the drain to his satisfaction, he took the extra time to clean the pipe again with a larger snake. He worked efficiently, cleaned up when he was done, and made us feel the that job was completed to a high standard before he left. Appreciate the hard work.

Vivian Cahill

Nick (2695) did an excellent job clearing out my clogged kitchen drain. Very polite and professional. Showed up promptly, explained everything he was going to do, did his job and cleaned up everything afterwards. Very pleased with service. I will definitely recommend Roto-Rooter to anyone!!! Great Experience. Thanks!!

Carolyn Cornia

I appreciate the services given to me by Bill Tech 1581. He has been a very courteous, concerned, and competent service tech. Bill has done a very good job he has been very concerned about doing a good job I have been treated with the utmost respect. I would recommend him to any of my friends.

Renee Keiser

Excellent job from start to finish by service technician Nicholas Alphonso. He called before he came, was prompt, and did a very thorough and professional job. He identified and completed all needed repairs. He communicated well and had a positive and professional attitude. Will call in the future and recommend! Thanks Roto Rooter!

Cindy Berry

Love this company they came out on a Sunday and the price was the same as any day of the week. Roberto Blanco was my technician and he was great! Knew exactly what to do and explained everything so I understood what he did every step of the way. Would call them again in a heartbeat!

Binh Nguyen

I had water came from 2 bathtubs when using washer machine on Sunday morning. I called Roto-Rooter. I was very impressed that they have somebody standby and show up within an hour. He performed his work neatly and fixed my problems in couple hours. I recommend this service if someone has same problem with mine.

T. R. Johnson

They did a great job -- friendly, funny, totally professional; got here within a few hours of my first call, got the job done, and out the door an hour later. Problem-solved. Excellent in every way. I'm thinking of getting some other plumbing work done soon, and I plan to call Roto Rooter again and ask for the same guys who were here today. Can't ask for better.

Jihan Noor

We had a plumbing issue on Wednesday evening and called Roto-Rooter. They advised that someone would be there between 6pm-10pm. They kept us informed on the progress of the plumber the entire time and soon we realised that it was getting quite late and even if the plumber did come after 10pm, it would be just be quite late to do anything. So we re-scheduled for the next morning. They advised the plumber would be there between 8am-10am. The plumber arrived after 8. His name is George Hardin. What a pleasant guy! He explained the issue to me and explained to me in detail what he was going to do, etc. I found it all quite useful as I have no clue when it comes to plumbing. He was meticulous about not leaving any mess considering it was a plumbing issue and fixed the problem in no time with no issues. He left leaving the place clean and tidy. I handed him a check and he was on his way. He did tell me that the service comes with a 6 month guarantee - which is quite useful to know. if you do decide to use them, then i really do hope you get George!

Nyle Fuentes-Cousain

From start to finish Roto Rooter was professional. The phone call was efficient. My information was taken andnproblem was discussed. A plumber was sent to my home on time in. The service was fast an effective. Austin did well. I highly recommend their service.

C. Lee Drake

Roberto was punctual , courteous, friendly and did a great job replacing my washing machine shutoff valves.

J Foster

Anthony Barone was the service technician that came and change out my water heater, he was very professional and informed of the process and explained what he was doing...he was great. I have his personal card, if I ever need any other plumbing work I will most definitely call him and recommend him to my friends

Janice Wilmore

Jonathan (6810) Did a wonderful job, he was knowledgeable and friendly. He even cleaned up the bathroom. Excellent customer service!

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