Reviews of Penning Plumbing, Heating, Cooling & Electric. (Plumber) in Grand Rapids (Michigan).

Penning Plumbing, Heating, Cooling & Electric

377 Reviews

234 Comments

Plumber

Plumber

584 44th St SE, Grand Rapids, MI 49548, United States

Description

Information of Penning Plumbing, Heating, Cooling & Electric, Plumber in Grand Rapids (Michigan)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Penning Plumbing, Heating, Cooling & Electric

Reviews of Penning Plumbing, Heating, Cooling & Electric

Lara W

Had a great quote experience with them. The guy who came over was very kind and knowledgeable. We’ve scheduled an electrical appointment. I’ll update my review when we know how it goes!

Jessica Dehn

Brad and Brandon were amazing through all of it. They explained everything very professional and went above and beyond to make sure we were taking care of today!!! Definitely will be spreading the word these two rock!!!

Edward Fisher

My A/C unit went out at the worst possible time, Penning's really came through for me. They were able to visit same day, quickly evaluate and repair on the spot. Darrel was the technician and was very knowledgeable and friendly. You can easily tell he loves his work and helping people. He gave me updates as he was working on it and also cleaned the unit and shared with me some details I wouldn't have noticed. I was not pressured with needless upsells and the value was appropriate, never felt I needed to bid out. I feel like I can trust this company with my future A/C and plumbing needs. I'm extremely happy.

Eric Tank

Levi provided fantastic customer service. Was professional, courteous and knowledgeable. Arrived on time and had us back with water in no time. It was a weekend evening and he couldn’t do a new install that night (didn’t want to disturb the neighbors drilling an exhaust port through the side of the house) but was able to get back here first thing Monday morning. Had the job done by early afternoon. He was even able to tackle an extra mainline service job all in one appointment. Couldn’t ask for better service! Thanks Levi!

Best Days Ever

Our water heater burst on a Saturday afternoon so we had to shut off water to the house. We were very happy that a service tech was going to be able to come over same day. Levi was very professional, friendly, responsive. He presented us with pricing options and explained them in detail. We selected the gold package and we are very happy with our new system. I definitely recommend them.

Gary Graeff

I had a broken pipe behind the wall of a shower and because there weren't any shut-off valves in front of the shower, I had to shut off the water to the entire house. I'd never used Penning before, but they came up in a Google search as highly rated, so gave them a call. Frank came out and immediately installed shut-off valves so that we could get the water back on, and then he gave me an estimate for the full job to be done at a later time when it could fit his schedule. I had a couple days to review the estimate, and since it looked to be a fairly quick job, I felt it was too high, so I called Frank to discussed it and he and I came to a new estimate, which he got approved from management. He came out a few days later and finished the job perfectly and quickly. Frank is the best and if the rest of the plumbing professionals are like him, I can definitely recommend them, but don't be afraid to talk through the estimate if you think it's too high. They're willing to work with you to make it right.

James Smith

Brad did a great job repairing our water heater! Not only were the repairs done professionally, Brad went above and beyond to locate hard to find parts to complete the job. Many thanks to Brad and the team at Penning! We will be using Penning in the future!

Kylee Purucker

Our job should have been quick and easy. However, it required the city to come turn our water off. Right from the get go, Brad was very friendly and pleasant. When the city worker arrived, he looked around for a couple of minutes, then said he wouldn’t be able to get the water shut off, and they would have to schedule for a different day. We were leaving the next day for vacation, and I was very worried we would come home to a flooded basement, but I was going to take the city worker at his word. Thank goodness Brad was there! He advised me to call the city and advise them of the situation. I’m so glad I did! The woman I spoke with at the city advised me that our situation was considered an emergency, and she would dispatch an after hours crew, as it was getting close to 5pm. Long story short, Brad spent almost 4 hours at our house, mostly sitting in his van in the 80 degree heat, waiting for the city crew. He advocated for me with the city workers, as I did not understand exactly what was going on. Once the water was turned off, Brad was finished with our repair in 15 minutes. He went above and beyond in every possible way. It was some of the best, friendliest service we’ve ever received. I am so glad we went with Penning for our repair, and I am especially glad we got Brad as our tech! I would absolutely, 100% recommend this company.

Shelley Ypma

Last week we had problems with our toilet. We called Penning Plumbing and they were out to our home within two hours. Our technician was Frank A. who had helped us out one other time. I don't know who I like more, Frank or Penning. Here's why I like Penning Plumbing, they try and get your problem addressed on the same day. They stand behind their work, and their prices are reasonable, and if you are a repeat customer you get a discount card which is much appreciated! Now onto Frank our technician. This man respected our home. He addressed the problem and fixed it. The man is meticulous, and he gave us options on what to purchase. Through his suggestions, the option we chose suited our needs and we are very happy. Penning Plumbing is our number one choice, and if you are lucky enough to get Frank A. your plumbing problems will be solved! Sincerely, Mary S.

Michael Deerfield

As always, the service from Penning was highly competent, professional and prompt. Adam fully explained all the options for installing a gas line so we could switch to a gas range and then he completed the work thoroughly and efficiently. I always recommend Penning to anyone needing the kind of services they provide - their technicians are excellent.

Dave Cote

Found we had a leak in our pump from the furnace and humidifier. I called and was told it could be looked at after a tech completes the job they were on ahead of us. I got a call about an hour later from the tech. He came right over. Diagnosed our problem and replaced the pump system in short order. Very personable, knowledgeable and profession. I've had Penning for several years and jobs. I keep coming back because of their wonderful service.

Char Kubiak

Woke up the morning with my furnace fan howling. I called Penning and the person who answered, Lavon, was terrific. She answered my questions and kept me informed about when my technician could get here so I didn't have to wonder. Jeff S was the Service Pro, and did a great job! He was courteous and also answered my questions. He presented me with all of my options but didn't oversell. He fixed it quickly, and I feel very comfortable with the work that he did, and will definitely call Penning when it is time (this year) to buy a new furnace. Great job!

RobbinH Hall

Dealing with Penning Plumbing was a delight, from my first phone call to my Service Representative Frank. Frank explained everything to me in a very informative way. He very polite, respectful to my home and knowledgeable! I was impressed with the speed of care from my first phone call to the installation time. I will definitely recommend Penning Plumbing to others!

Pasha

I cannot believe how amazing Brad is at his job! He's kind and personable, explains everything in a way that's easy for someone who isn't familiar with plumbing to understand, and he got the work done SO quickly. He came to my house to check out a toilet that was clogging constantly. He diagnosed it and explained that they have a catalogue of toilets and he could install it the same day! He diagnosed the problem, talked me through my options, went to get the toilet, and installed it all within about two hours or so! If you can request Brad for your service, I highly recommend you do that! He even installed our bidet attachment! :) GREAT service!

Matthew Daley

Annual furnace tune-up by technician Frank A. was very well done and thorough. He listened to my questions and responded very clearly and directly. I am a long time customer having a furnace and hot water heater and additional repairs and improvements to two separate houses. I recommend very highly.

Gaylen Demarest

Steve has been our twice yearly service person for many years. He is extremely knowledgeable and very efficient and always professional. Today he was at our home to do the annual preventive maintenance on our A/C. Even though the unit is old, over several years he has made small adjustments/repairs that have extended the life of the A/C unit. Today he also diagnosed and fixed a heating problem in our home that has bothered us since early spring. He found & fixed the problem with minor repairs......and at NO CHARGE!! We are very pleased with Penning Plumbing & Heating, and with Steve's service. We halve used Penning for nearly all of our home mechanical projects and we highly recommend Penning.

Joe Wallace

The office staff were very accommodating when I needed to change the day & time for my appointment. The technician arrived exactly on-time. We discussed and agreed on the scope of work and price. He was very competent, courteous, and completely explained his findings and recommendations. Professionals you can trust!

Mary Morris

Our hot water heater broke 50 gallon one..We have worked with Penning Plumbing Service more than once..With our Boiler and a Hot Water heater..There very professional friendly and on time👍🏼We had a GREAT guy his name was “Levi”..he was very professional and he was awesome !!! He knows his plumbing 👍🏼 Best service yet from Penning Plumbing thanks LEVI !!! Hope Penning Plumbing holds on to him!!! 🤞🏼

Bruce Butgereit

We needed to have new drain tile installed in our basement. Prior to this, we needed a bathtub and toilet removed from a bathroom and our hot water heater disconnected and moved away from the wall. I called Penning and they assigned Brad to the project. He arrived at the scheduled time and performed the work as quoted. After the drain tile was installed, Brad returned to reconnect the hot water heater. Because the bathtub had broken when removing it, due to the installation methods of another plumbing company, Brad had recommended what style of tub and walls to purchase and where. This he installed and it looks great. Penning and Brad provided excellent service. They communicated each step of the way. They recommended other needed repairs, not to run the cost higher, but because a main valve needed replaced and the old tub faucet and cartridge were bad. Communication was great and Brad was always prompt, courteous and professional. If I ever need plumbing and electrical service, I'm calling Penning Heating, Cooling, Plumbing, and Electric.

Amy McGlynn

Adam was always on time, took care to leave our house as tidy as he found it, and fixed our leak quickly. We needed to get a new kitchen faucet, as well as pipes, and he listened to my concerns that our portable dishwasher needed to be able to connect to the new faucet. He took the connection and tried it on the various faucets before he selected the one he installed. No more leak, better faucet, great connection with our dishwasher. What a relief!

Michael Silverstein

Penning Plumbing came in to replace our water heater system. Brad (the plumber) explained the options to choose from. He completed the job in a short period of time. We reviewed the work done and it was to my satisfaction. The office admin who took my call was very helpful as well to explain the process and provide us with same day service.

Angel me

Called them and they were able to come out and get the job done in 4 hours. They replaced the drain pipe under our tub and gave us a new clean out. It cost 880, not sure if that is a good price or high. But they were professional and made sure the job was done right and would last.

Raymond Hjelt

Over the years, I have found Penning to be a reliable company to service all of my needs as I live in a manufactured home. (Many companies will not service manufactured homes.) My recent experience with Brad was outstanding as he was efficient, knew his trade, and did the needed work professionally.

Debbie Jones

I called with a rather urgent request and Lavonne was able to get a technician out within a couple of hours. Brad was very professional, thorough, and willing to work within the parameters we had set. He did a great job! I would highly recommend Penning to anyone with plumbing, heating, and cooling needs!

Pat Hawkins

We were delighted with the service call and subsequent installation of a new water heater, with Frank as technician. He was knowledgeable, proficient and professional. We were set up in about three hours, start to finish! Kudos to Penning Plumbing, and to Frank!

Kari VanSingel

Amazing service! Fixed our AC unit, waved the service fee, repaired the unit the same day for a FAIR price, plus they gave us a discount with a coupon from their website! All very friendly on the phone and in person. Great job Penning and thanks for helping our family stay cool this summer!

Joe Zachariah

We are very impressed with Penning and their services. Initially had Brad ( plumber ) come and install the kitchen faucet and garbage disposal. We liked him so much that we called Frank ( electrician ) for oven installation. The guys are very professional, friendly and I am 100% satisfied with their work. I Rarely give out a five star rating because I am very picky about results. But this company deserves it for both services.

Michael Williams

My sewer backed up, I called just before five o'clock and they had a technition scheduled for 7AM the next morning. He (Levi) showed up ON TIME, and he was nothing but respectful, friendly, helpful, and professional, all for a fair price!I will definitely be calling Penning for any future needs!

Genie Dalman

Brad was very helpful. Explained everything. Got us up and running in a few hours. Very polite and helpful. We now have running water again and a new water heater. They even offer the service of helping with water cleanup. Very good experience. Thanks Brad and Penning Plumbing.

Adele Davis

My sincere thanks to Mr. Penning and team for helping me with fixing my leaky kitchen sink, plus much needed replacements for my old garbage disposal and leaky kitchen sink faucet! I have a broken leg because another driver was in too big of a hurry to stop for a stop sign, I hit them rolled over 2 1/2 times, then slid roof down into a tree! Because of this I couldn't pick out a replacement faucet or disposal in person. Mr. Penning kindly worked with me by phone to make those decisions - I love the items he recommended! Brad did a beautiful job installing the replacements and fixing the leaks. He left my kitchen spotless, which was so appreciated due to my current limited mobility. I use Penning Plumbing for everything heating, cooling, plumbing, and water related. They are the best and can ALWAYS be counted on to be professional. It is wonderful to be able to truly count on Penning to do what they say. I am very grateful to all who work for Penning. THANK YOU!

Lisa Drew

Stressful afternoon as my water heater decided to burst open and water was everywhere! Called Penning and they helped me out on the phone to handle the situation and had a service tech over to my home within 30 minutes. Installed a new water heater, took away my old one and had me up and running in no time. My service tech. Darrel was very knowledgeable and super nice and they did a great job for me!!!

Christine Asper

Woke up in the morning to find water gushing out of the hot water heater...called Penning and they were able to send a technician (Brad B.) out that day, and by 5:30pm, we had a brand new hot water heater installed. Brad was friendly and professional, and was great in going over the options that were available to us. I was expecting it to be a few days before a new water heater could be installed, but we were very thankful that within the span of a few hours, our issue was resolved. Great job Penning!

David Otte

I had a new water heater installed that was converted to a power exhaust instead of the natural draft out of the chimney. The work that was performed was excellent and haven't had any issues. They were courteous and brought in carpet liners to not track in the mud along with shoe covers. I docked one star because I thought the price was a little high, but that's the price you pay for not doing it yourself. I would recommend Penning to anyone who needs work done, and as long as they were not looking for the cheapest option.

Noirth Security

These guys are actually really cool, and knowledgeable. They are prompt, and reasonable.

Thomas Owens

Pennings man Daryl did a good job, kept me informed and took care to clean up when finished. I would recommend to get a quote from them if you have any boiler work that needs to be done. Very friendly as well as the office staff. They were only miles away but would call to let me know they were on there way. I would recommend the company. Thomas D Owens, Wyoming, MI.

David Gritter

We have always received excellent courteous service from Penning Plumbing, H&C. Steve M. has been our most frequent service professional for many years now and we always enjoy having him in our home. Steve is very considerate, respectful and professional. We are happy to have the opportunity to recommend him.

Ben Asper

Our dishwasher had backed up, which in turn caused the water to back up into the kitchen sink, which resulted in water leaking under the dishwasher, under the cabinet and in the basement. We called Penning Plumbing and they came out the next afternoon. They fixed the problem, got the dishwasher running (and draining!) smoothly and did a great job. The technician, Brad, was awesome to work with (ironically, he was the same technician who came and replaced our hot water heater 2yrs ago). He was friendly, efficient, and stayed on while the dishwasher ran thru a wash cycle to make sure it drained (which eased my wife's mind) and was great to work with. We have use Penning's services in the past, and and have had great service, and we will continue to use them!

Cindy Wojciakowski

Steve was friendly, thorough, and tried to save my ancient AC unit but it was too far gone. He inspected my duct work, electricity and furnace to determine possible costs when installing a new AC unit. He discussed everything clearly and gave me an estimate (which I think is high). Outside of the cost for a new AC unit, I was happy with everything.

Jill Sobczak

I found Penning Plumbing to be a company I could count on to solve the issue I was dealing with in a courteous, prompt and professional manner. After a thorough inspection of the plumbing problem the plumber explained how to resolve the issue and was out the next day to drill out my basement wall and replace a section of sewer pipe. All in all I found it to be a quality experience.

Anthony Wolfram

I have been a Penning Plumbing Customer since I purchased my house in 1993. Penning has always been professional, they are licensed and bonded, employees are highly knowledgeable and their work / skill is excellent. They are a little more pricey than others, however the quality of their work is normally well worth the cost. The financial team is very helpful in working with customers in finding payment options that can work within the customer's means (like a Wells-Fargo Home Improvement Credit line with low to 0% financing). The only thing that stopped a 5-star was that in 2017, after a plastic pipe burst inside of a wall on the 2nd floor, I contracted a huge and expensive project to replace the all existing god-awful plastic pipes with real copper pipes. The reason for this last job of Feb 2019 was because a two foot section of plastic pipe from the kitchen sink water line to the dishwasher apparently was not replaced in 2017...and, of course, it was the garbage plastic pipe that failed, which has now been replaced with copper as should have been done in 2017.

Richard Doherty

Great experience. Brad was very knowledgeable and explained my options to me until I understood them. He worked quickly and even fixed an overhead light for me while he was waiting for my tank to drain. Would definitely recommend!

Adele Davis

I use Penning Plumbing for all my plumbing, heating, cooling and electric needs. The office staff is excellent and the technicians are top notch. Always feel like a valued customer and the work is always done right. Highly recommend Penning!

Scott Carpenter

Brad did a great job installing our new water heater. He was able to come to the house early in the morning, get started right away, and locked up on his way out. I would recommend Penning for your plumbing needs.

David Nylen

Had a plugged kitchen sink. I'm a senior on a fixed income. Brad B. worked with me on a fair price that I could afford and did a Five star job. He went out of his way to help and was an excellent technician. I would recommend him and Penning Plumbing to anyone.

Christopher Gray

Darrell did an outstanding job of diagnosis/repair of our 37 year old furnace. Was on time and very polite and knew his trade! Also did a good job presenting/explaining our options for when we need to purchase new furnace/AC. Would recommend him to anyone looking for honest and good work.

Kaila Rae

Penning Plumbing was super easy to work with when installing our new a/c unit, they were quick and thorough, making sure everything was hooked up right. Everyone was friendly, professional and informative about what they were doing. Wonderful people!

cortney tillman

Brad B. was a excellent. He was very honest and helpful. He toke and handled our insurance company very well also he was very knowledgeable and useful of company information. I would recommend Brad B. To others as well as Penny Plumbing Electric & Cooling thanks again

Phil Monterusso

Steve is a great guy! He helped me to get all I could out of my old furnace and A/C. Twenty three + years. He just finished installing my new furnace and will be back in the spring to get the new A/C running. When it comes to my furnace Steve is the only one that I will let touch it. Steve is excellent at his trade and Penning Pluming Heating& Cooling are lucky to have him!

Kathy Sieracki

Shelly scheduled an appointment for Jim Penning to install our water softner. She was very professional and helpful as well as pleasant to speak with. We would also would like to thank Jim for his knowledge and skills while installing the unit. He explained every detail and made sure we knew how to set up the timer, the salt and all the working components of the unit. We would highly recommend Penning Plumbing for any services you are in need of.

Diane Sciba

Jeff S was at my condo at 8AM to fix my furnace. He was the nicest guy! Friendly and answered all my questions. Fixed the problem. The service call was at a lower cost then others I checked. I didn't have to pay it because of the repairs I had. I highly recommend Penning Plumbing!

Stephanie Sager

Their technician was incredibly knowledgeable and prepared for the work needed at our residence. He was kind and helpful, definitely went beyond what was expected. We will continue to go to Penning for all our hvac and plumbing needs.

Bill Dripchak

:Heat quit on Sunday and I called Penning to have it fixed thinking that it was a furnace problem. Steve called about an hour later and told me that he was finishing up with a customer and was headed out to one more before me. He said he would call when done which is what he did giving me a half hour notice as to when he would arrive. Friendly, professional and kept me in the loop. Turned out to be the thermostat but I was up and had heat started about an hour after he arrived. Made for a much warmer night than was anticipated. Thank you , Steve.

AnnandDoug Bromley

Brad did a great job finding the issue with the store plumbing on Monday this week. He was extremely professional and diligent leaving the job repaired and neat. I appreciated the quick service and updates he gave me as he worked. Doug Bromley store manager Rite Aid Lowell.

Halle Bandstra

The BEST customer service ever. We really enjoyed working with Penning and especially Jeff! We will definitely be working with them in the future!! Thanks for warming up our house before the cold comes!

Winter Came

Darrel Y. worked professionally and diligently over two days to get both gas furnace and boiler back up and running after a power surge. In the coldest days of the season, he got one furnace going so we did not have to vacate the house. Then he returned and fixed the boiler. Residential boiler expertise is highly valued and Penning has it - not all heating companies do. The price was as quoted, he had pinpointed both failures accurately. He was cheerful, expert and competent and got us through a difficult event. We recommend Penning PH&C and Darrel highly.

John Timmerman

We were very pleased with the service which Jeff S. gave us with the installation of our new water heater. He explained the situation clearly and was very prompt in the completion of the job. And beside that he is a very nice guy, very personable.

Andy Maier

Needed pretty immediate service. Penning was highly recommended by neighbor. They were able to come out in a very timely manner. Frank was very thorough with estimates and options. No pressure on upselling. Work was done efficiently and politely. Frank and the truck were very professional looking. Will use them again.

Arch Stanton

We've been using Penning for years. Always great service and friendly people. I highly recommend them.

Danielle Bigelow

They fixed gas lines that service professor refused to fixed. I have 4 stars instead of 5 because they doubled the price when another person was called on the job to feed tube through my flooring. That seemed excessive but I needed the job done after dealing with leaks for so long. It was about $1600 to fix a leaky line in my crawl space but it’s done and done right now.

Lady Sloboda (Bree)

Great service job. Adam was extremely helpful, friendly, and really helped me understand what was going on throughout the entire process. The call center wanted to help me immediately with my home and came over quickly! Definitely would recommend & use their services again.

Diane Vander Maas

Penning has been our heating/cooling/plumbing professionals for over 20 years. Customer service is A+ from front desk scheduling from Lavonne and Shelley (sp?) to the professionals that arrive at our door. Especially appreciate the call from technician or the office letting us know when to anticipate arrival/or if previous client job has become complicated, and need to push back our appointment. Another plus is that after diagnosis of what the service call pertains... the technician thoroughly explains the issue. In addition, Penning provides 4-5 options and prices regarding the solution. No surprises when the job is done and you are signing off on the bill. Jim and Diane Vander Maas

Sheri Richards

I so appreciated Brad's care and concern for the emergency at our rental home. He volunteered to work on his day off, just to see that our needs were taken care of. I am a life-long customer of Penning Plumbing. Thank you !!!

Libby Myers

Previous owner used Penning and we continued when we purchased the home in 2014. Have been very pleased with service and especially the technicians who have been here. Jeff is the one that has serviced our account the majority of the time and we love him!

Mary Allan

Darrel V. was able to diagnose the source of my leak issue. He made the repairs necessary and checked that it was completed satisfactorily. When the pressure on the sink faucet was low, he spent all the necessary time to correct that problem. He was thorough, professional, cleaned up when finished, and was a pleasure to get to know. He was excellent.

Nathan Staal

I had a pipe break and they were friendly and helpful in getting it fixed the same day. They called before they came. Adam was on time and very friendly. He was very knowledgeable, quick, and efficient with his work.

Jeff Fields

This was weekend emergency no heat situation. Penning were easy to get ahold of, and were onsite within a couple of hours. Very happy, The technician was very knowledgeable. Unhappy with the service call price and the over all prices quoted. Seem high.

Mark DeLano

Hot water heater installation today. Excellent service, on time, available on short notice for a leaking hot water heater. Professional, thorough, very clean. Expensive. New 50 gal heater, flood pan, two ball valves, reconnected recirculating pump. $1399.99 including tax. Last time I had that heater replaced (2009) it was a little less than $700. I suspect that it was a bit high even allowing for inflation, but I liked the service, and paying a premium was worth it to have the problem solved expertly within a couple hours of my call. Would be 5 stars if not for the price.

billie hill

I had to totally repipe my entire house. Adam was the plumber that came to help accomplish this huge job. He was/is very knowledgeable and explained everything several times to me. I highly recommend Adam and Penning Plumbing. I have used them many times in the past and they never had to come back and redo anything. It's done right the first time. His helpers, Calvin and Destin were friendly and so very nice also. Thanks Adam!

Nancy Tidey

Great experience. Brad came out and fixed multiple issues. He was very knowledgeable and gave options according to your budget. Very skilled and had things fixed in a short time. Thanks

Mary Miner

Our kitchen faucet broke so no water in the kitchen. Frank came that day and advised us on our options. He was friendly and efficient as he got our faucet functional again. I would recommend Penning for your plumbing needs.

wayne shields

The Technician was on time, very knowledgeable and very professional. He explained what he was going to do and the cost before starting the work, he had a great attitude and when the job was over he made sure the area he worked in was clean. I would definitely recommend this company.

Nancy Geertman

I am very pleased. Brad is an excellent technician. He is well informed about all the aspects of the work. He made a careful assessment of the problems and the cost involved . He completed the work in a timely and professional manner . Shelly was most helpful in managing all arrangements. Thank you for a job well done. Nancy Geertman

Rachel Watson

Dustin was an expert-level fixer! We also appreciated the follow-up visit the next day from his colleague, Darryl (sp?). Thanks to Penning Plumbing for the great service call during a very tricky time.

Debbie Jo

I would highly this company to anyone :) they were so helpful and the tech was fantastic. They were upfront about the costs and gave me insight into the state of the furnace. They gave me options and let me choose what worked best for me. I would truly not trust my furnace to anyone else. It's a no brainer Penning in the way to go.

Gordon Vander Ark

Jeff and helper Chris detected the problem with my Baxi system, and presented options to correct the problem with my whole water and heating system. I felt confident in their analysis and options to correct the problem, and authorized the repairs. Jeff has been the regular serviceman for my 6 month checkups, and I have enjoyed very much dealing with him on these matters

Sean Henkel

Still waiting for quote. Gentleman came out to the house to quote a new AC. My wife worked with him, very friendly, knowledgeable, said he would send a quote. Received an e-mail showing an invoice for the free visit for the estimate but no estimate. They did my water heater a year ago and everything went perfectly.

Faith Kuykendall

Air conditioning went out over the weekend during hottest period of the year. They responded to an urgent need (health reason) to get the A/C back up and running. They got someone out first thing Monday. The repairman was efficient, courteous and responsive to our needs. Great office people as well.

John Joldersma

Adam was extremely personable and knowledgeable on how to deal with our problem. He was courteous to a fault and kept us informed on every step of the solution to our difficulty. If I owned Penning Plumbing, Heating, Cooling & Electric, I would go out and hire 25-50 new people just like Adam!

Eric Olivero

For replacing my water heater AND rerouting the exhaust with new piping, Penning was the most affordable and fastest among several plumbing companies in the Grand Rapids area. Brad, the man who did the job, was kind and also very knowledgeable and willing to answer several questions I had.

Lari Dunmire

Brad was helpful as we were making decisions about the repair we needed. He was thorough, competent and friendly. His apprentice was also knowledgeable and helpful. They left the area cleaner than they found it. Altogether an enjoyable experience.

randall versen

Recently we needed our toilet repaired.Penning plumbing arrived at the time they said they would be there. The technician promptly figured out what had to be done. He as the need arises. accomplished that in a timely manner & at a reasonable price. We are very happy with their service and pricing. We would use them in the future as the need arises. Randall Versen.

Michael Meyer

Jeff S. from Penning Plumbing in Grand Rapids, MI did a great job with addressing our concerns a new water heater installation. Besides this Jeff noticed a few other issues in our bathroom. He installed the internal components on our water closet and also unclogged a sink. Jeff also gave recommendations on a new cooling unit fix. As well as knowledgeable Jeff was professional as well.

Heather Dashner

I’ve used them twice in the last two weeks and they are awesome! Brad and Levi both went above and beyond to fix the issues and help get everything all taken care of so I could move in. I will definitely use them in the future!

Janet Rinvelt

I am happy with work done and with the technician Jeff, but very unhappy about how the costs were presented. I picked Level B, which had a price in the $400 and made a comment that $500 was my limit. All I received in paper work was a "furnace and a/c tune-up checklist", which would cost $100 with other companies. I did receive a new thermostat and new furnace filters, but do not feel this was enough to charge me $863. I can't remember what exactly Level B covered. When I called the office, she said that they don't bill by the hour or by each item done. I want to know how they came up with $863. She was unable to help me.

biddit1 healy

I called Penning on a Sunday since I arrived to no heat in my house after a vacation. Jeff was friendly and efficient. He got the job done, and didn't try to talk me into a higher priced repair.

William Bulkowski

Furnace went out last week, contacted Penning next morning, office staff were pleasant and able to get service technician (Jeff) to my house that day, accounting for my busy schedule. Thorough evaluation of furnace, discussion of options to fix current or purchase new furnace. Went through benefits and options for 80%, 95% and higher efficiency furnaces. Next day (Steve) installed furnace that was greater than 96% efficient, he stated my old furnace was exhausting at 320 degrees up chimney and the new furnace was exhausting at 82.6 degrees (or something like that). Huge difference. Office staff were extremely helpful, completing the Rebate paperwork with DTE Energy.

Rod Cobbins

Penning is a way cool home service company Brad has came to my home multiple times and has always took care of business He does not take jobs that are unnecessary and wants customers to know Penning does not want to charge customers for un-needed services. They may even allow payment options if you are a repeat customer and keep payment schedule Brad will even place a call to ask Penning dispatch on your behalf. A Great Man, one you could leave in your home while you are running errands. GO PENNING!!!

Brad V

Darrel was upfront and clear on my options and was able to get to work immediately after an estimate for a leaky pipe in a hard to reach place. He was quick and everything looks great now

Paul Spiering

Adam arrived promptly, was courteous, quickly diagnosed my plumbing issue and gave me a variety of options to fix the problem. After choosing what worked best for me, he efficiently fixed the problem. Nobody likes plumbing problems, but Adam made it as painless as possible and fixed the problem at a reasonable cost.

VICENTE SAENZ

he was very patient with us did not rush and answered all our questions. they cleaned up any mess that they made. knew what they were doing. did a very good job. the availability of the doors needed. over all I would recommend them to friends. frank was very polite and cheerful/

Stan Gundry

We have a Boiler/hot water through radiators heating system. The service is always good, Jeff who services boiler systems is professional, knows his stuff very well, and leaves things clean when he is done. I would watch out for one thing, though, with Penning. Recently they have gone to a system where if they find something wrong with your system, or potentially wrong but not yet a problem, they will offer you 4 or 5 levels of service to address the issue, ranging from doing nothing or the minimum all the way up to complete replacement of all potentially affected components. It strikes me as a method of upselling to include things that are not really needed, not then and very possible not for months or several years. You can end up spending a lot of money that you really do not need to spend. In other words, choose the level of service and repair wisely. Do not assume you need the Cadillac level when a Model T, Model A, or a Chevrolet with no options will serve you needs just fine.

Sarah Bohnsack

Darrel arrived to our house about 30 minutes after I called, he worked quickly and got our AC running. Only downfall is you can't get a quote over the phone and the pricing seemed high.

Nathan M

I would recommend them. We called Friday for an electrician and they were booked until Monday so we made the appointment for Monday. I received a phone from Steve late Friday afternoon stating he was in the area and could stop by Friday instead. Not having to wait all weekend was awesome.

Katie Lynne

When to just get a quote for new AC and heat, but just to come out to do the quote they said it would be $60. Nice customer service but that's not how quoting works. Edit: did not end up going with them, over priced.

Jill E.

Penning did a nice job addressing our plumbing concern. The service technician who came out was helpful and polite. We are very pleased with his service.

Matt Brazys

Brad came out on Labor Day and replaced my water heater. He was very informative and helpful. We appreicated the quick response and work quality.

Mark MacLachlan

Called for a bathroom rough in job. I got an honest assessment of my plumbing situation and great advice on the bathroom install. Felt like I was talking to a friend and they listened to all my input. Refreshing doing business with people the old fashioned way.

Stephanie Murray (Villarreal)

We called Penning because our kitchen sink was clogging. Frank was super nice and courteous. I appreciated that he took the time to explain to me what was wrong, what he was going to do, and didn't talk down to me about it.

Judy Ross

Levi was very friendly and efficient. He also saw that the coil to my toilet had considerable rusty buildup that he was able to flush out after he replaced the broken valve.

Kristin Reed

Penning is always professional, onetime and educated as they work. They communicate well. Darrel, who has done work on our home is outstanding and awesome!!

Sean Hawkey

They came out at very short notice. Frank was very friendly and gave me great pricing options that fix what I thought it would cost. Work was done professionally and quickly and i'm very satisfied with the result.

Alan Leister

What my wife told me today, I would have you guys back in a heart beat, very freindly, playing with the kids for moment. Took time to talk to my wife about the things that they working on. They explained how the old furnace was not put in right and how they fixed it. It was also nice on how fast they worked. Thank you Steve and Adam for your time and service

Sheri Saylor

Jeff explained what he was doing and why. I always appreciate what Penning Plumbing does for our home to keep it warm/cool for the seasons. Always a pleasure to do business with you!

BCM Cooper

Darrel did a very thorough job installing our smart thermostat and adjusting our furnace air flow. He was friendly and professional.

Diane Hamstra

Adam arrived to stop a leak and replace a water heater at 9:00 pm on a Saturday evening with a smile on his face and more good humor than the situation warranted. I'm so grateful for his professionalism and obvious work ethic.

Josh Gant

I had Darrel out today to fix an outdoor faucet. He was great, work was done well and Penning was able to get him out the day after I called.

Shirley Miller

I was very impressed with the work done on a new water heater, toilet, and new faucet/drain. Adam worked very hard and knew every move to ,make to get the job done perfect. Adam is an asset to Penning Plumbing!!

Matthew VanOpstall

Penning Plumbing was easy to work with for our pre-closing home inspection. They gave us an accurate quote for plumbing, heating, and cooling services. Thanks Penning!

P Funk

Had tragedy strike on Thanksgiving Gladys and Htad to shut the water off to the whole house. Penning was there on Friday with a same day call!! Brad came into a tricky situation with pipes being in difficult positions in the ceiling and knowledgeabley fixed the issue. This project was WAY out of our wheelhouse and we couldn’t have been happier with the service!

Chris Carr

While I had only a relatively simple repair needed, the phone people were nice & professional, the on-site tech was very courteous, the problem was fixed quickly, and the charge was VERY reasonable. Would recommend for Residential Plumbing!

Laura Coe

I was very happy with Penning Plumbing! They came out first thing in the morning were friendly & professional. I will use them again if I have a plumbing problem.

leslie behrendt

Penning Plumbing Heating and Cooling are highly professional and knowledgeable and efficient! We have called them on several occasions and the repairs are handled very quickly!

Lori Terpstra

Same day service and it wasn't even an emergency. Initial phone call handled professionally, follow up call to let me know they were on the way and the service guy did a great job also. Flawless transaction, I will be back.

Nichole

Job was well done. Repairman was super nice and respectful of our home. However, paying 600 bucks for just labor and garbage disposal is too much!!

Kristen Zolen

They were quick to arrive. They were very helpful and friendly. They even helped us come up with a plan for our water heater.

John Kershek

Jeff S. Is excellent! Prompt, professional, honest and extremely knowledgeable. I will ask for Jeff S. For all future needs. Jeff S. Is a true asset on Penning’s Staff! John K. 07/24/2018

Robert Van Zanen

Penning's technician was great. Easy to talk with, clear, and very helpful. I appreciated his speed and the effectiveness of his work. Thanks for the fix!

LATONIA RICHARDSON

Frank the technician was very professionsl, and did exactly what he said he would do. I recommend giving him or penning plumbing a call if you need work done.

Stephanie Sampson

AWESOME customer service and very knowledgeable. Highly recommend this company, and Deryl and Chris were fantastic!!! All done in one day no other appointments needed, and cleaned up very well!!

Bryan Sager

Darrel was very knowledgeable and answered all my questions. He got my a/c running quickly and I feel comfortable recommending Penning in the future.

Bonnie Mogle

Our furnace was not working. Thanks to Jeff our home is warm. Thank you for all your great service! We have been customers since 1980

Danita O'Brien

after 2 no show no calls. I finally called them and was guaranteed a service person would show up. they finally did and did a great job. but I had to get angry before I received the service.

Jeannie Crampton

Excellent service...the person that was sent was professional and very helpful.... he fixed problem and was very detailed in explaining what I needed to do in the future. I highly recommend their service and this technician.

Kenneth Lee

Penning Heating & Plumbing (Steve M.) performed excellent work in relocating a forced air duct! Highly recommend Steve for high quality work!

Gene Smith

Good experience! Had a water leak and they were here within 2 hours. Tech. gave several options for repair and when we decided he went right to work and did the repairs.

Douglas Burton

Frank came out and replaced our hot water heater. Very professional and knowledgeable. Thanks for wearing the boot covers!

Della Sawyer

Called at 11 am on a Friday they were able to come at noon to check out the hot water heater. Needed a new installation they did it that day.

Armand Sikkema

Adam was very prompt and took care of my no hot water problem in minutes. Very good service. If you every need emergency service, call Penning.

David Mazur

He's a good guy to do my work. I'll definitely ask for Frank the next time I have Penning out to do some Plumbing work.

Christopher Rabideau

Levi did a great job! He finished the job in a timely manner and the quality of his work was superb.

Ella Love-Nyanor

Great Job. Very detailed and professional. I will recommend Penning Plumbing and Brad to all my family, friends, neighbors and co-workers.

Nancy Rosart

Jeff S. was very personable and professional and does excellent work. He has worked here many times in the past and has always done an excellent job.

Jill Docter

The technician that came to my house to diagnose and replace my water heater was very knowledgeable, and efficient. It was expensive but very happy with the results.

Lynn Setsma

Frank is a very thorough and kind technician. He made sure everything was working well and left everything clean as well. Really appreciate him.

David Seger

Great people, but do not clean up after finished , so you have to clean your house when they are done. Want you to pay bill before work is done and inspected.

abbiejoy mayfield

Very knowledgeable of the work that needed to be done courteous respectful explains everything step-by-step I really enjoy having Jeff and I would recommend him to anyone thank you and have a blessed day

Joseph Edwards

I truly appreciate their prompt response, quality work and professionalism. I have full confidence in their knowledge and recommendations.

Andrea Ward

They were on time. Everything turned out great! I had explained what I was looking for and they sent the right tech to do the entire job. Very friendly!

Miranda Hillard

Was very helpful, even allowed me to walk through the process a second time with him, providing me w/ education on what he did to fix my problem. I would highly recommend this company.

Nicholas Crabb

Would never use another company for our plumbing/heating/cooling/electric needs!! Always quick, reliable, honest, and clean work.

Andy De Jong

He was polite, friendly and thorough. He explained what he observed, provided possible solutions and gave quotes for each option. All-in-all he performed like a professional.

Kathy Frazine

Prompt and professional always let you know what they will be doing ahead of time. Bring attention to other issues you may want to fix in the future. Very pleased with them and will use them again. Thank you for all your help

Chris Branoff

Adam accessed the problem right away and in no time had our plumbing working great again! Prompt, courteous and professional.

Rodney Lewis

The service was outstanding. Brad was knowledgeable and walked me through each phase of the repair. Thanks for everything!

ARNOLD KRUMRIE

This project incomplete until open items are addressed. The longer these items are left open, the fewer stars will be awarded. I will not offer comment until the open items are resolved.

Lulu Dun

The company is great with service. I find Steve, a service technician very friendly, knowledgeable and honest. Aces in my book!

Thomas Larson

Good job repairing the leak I had with my air conditioning system. Also topped off the refrigerant. I am happy with the results

Nancy Husted

Hired to install a new ceiling fan, they did a marvelous job!

Mina Postman

I called after hours about a furnace not working and they had a really efficient emergency line operator. The technician that serviced was super friendly and informative.

Aaron Sherwood

Excellent service. Steve M. Went above and beyond by picking up a part himself when there was no one available to bring it to him. Very professional and courteous!

Mary Kennedy

Darrell Y of Penning was courteous and professional. A+! I will call them again.

Daniel Frick

The back flow testing failed, so Jeff had to fix the system. He was very thorough and made sure I understood every thing he was doing.

nathan adevai

Had a wonderful experience are repair whent smoothly and the wonderful man was polite and fast while keeping me informed on everything that was happening with my system

Nancy Sams

As always Steve is courteous, helpful and compassionate about listening to my problems and helps out and advises. I would give his service a 10.

Kristi Burch

Adam was very professional and patient as I needed to get information to him. They responded quickly and were efficient!

Ashley Sleet

He was extremely helpful and understanding to the situation we had. He gave us feedback and answered all questions thouroughly.

James Sytsma

I was happy with your prompt service. Your Serviceman was very courteous and explained everything about the installation.

A.J. Dufendach

Awesome service. Even called the next day to make sure all was good. Thanks guys!

gale volkerding

Described work and communicated to clarify expectations. Clear instructions and worked quickly and made sure my goals were met.

Amanda Spaanstra

Jeff S. was a very kind, professional and helpful technician! Would definitely recommend him :)

Katie Cassily

Steve was timely, friendly, answered all questions, and was careful to clean A/C coils, clean up.

ane h devries

Very friendly. And Steve explained every he was going to do. Would recommend them for everyone to use.

Ron Gray

Professional and respectful Great water heater install I would recommend

Mary Bowen

The technision was really nice and finished the job early than expected.

David Steadman

The cheapest fix is a little bit pricer than what I was hoping, but the service was great.

Candi Proctor

Service were very good. Technician was polite and knowledgeable, but prices for services appeared expensive.

Michael Potter

They were by far the cheapest option and did a great quick and easy job.

Andrew Atherton

Very efficient and quick and got my quote within a couple of hours. Polite and very helpful.

Steve Arndt

The tech was very helpful and offered and array of options. They were rather pricey however.

Kekoa Rider

They are amazing love them I highly recommend them for jobs.

carole vanhoven

Arrived as scheduled, took care of issue without delay and answered my questions. Thank you for getting things working again !!!

Mitchell Blink

Fast response to an emergency problem on a holiday weekend. Very professional and friendly. Highly recommend!

Dan Kosonovich

Very Friendly and helpful. Called them and they were out that same day!

Jack or Celena Johnson

Exceptionally superb quality, but expensive. They are the best quality, workmanship, professionalism, knowledgeable.

donald burns

The technician did a great job and I am pleased with the work.

Lester Quillin

Great customer service, explained well and were quick and efficient and kind.

Catherine Haney

Jeff S was extremely helpful to me, explained all the possibilities, and I highly recommend him.

Shani Wiers

Fast professional response and repair. My 2nd experience and I wasn't disappointed at all.

Mary Bosker

Darrel Y was friendly, efficient, helpful and fixed the problem promptly.

Kyle Seeley

From initial phone call through completion of the job, (same day) they were friendly and professional.

Frederick Powell

Nice friendly place

Russ Roozeboom

Helpful, polite staff. Job done well. Fair pricing.

Craig Clugston

Adam was on time and courteous and did a good job.

S S

Every technician, and everyone on the phone in the office, has always been very professional and friendly.

Christopher Missad

Very Professional, came in did the work that i asked for and was very Friendly as well.

Jason Reiffer

Great service, friendly people, responsive to questions and concerns. Highly recommended.

Matt Heidloff

Great explanation of the problem, solutions and options. Considerate, knowledgeable and friendly service!

Tony Laughter

Very polite and considerate. Worked efficiently. Everything is working very well.

Daniel Bos

Frank understood my question and figured out a great way to take care of it!

Dave Hubbard

Nice guy came out

Maribeth LaBadie

Frank was great! Very polite and efficient.

cindy matthews

Prompt service, polite, explained issues and left everything neat and tidy.

Kelly Lundberg

Very professional on the phone and someone was sent right away when needed.

Dan Bajema

The installation was done as scheduled, very neat, clean, courteous!

Bob Click

Steve is an expert. Knowledgeable in e every aspect.

Laurie Vanden Akker

They went the extra mile making sure everything was done right.

Holly Jean volkerding

Very good, helpful and pleasant. Gale Dunn Volkerding

Steve Belstra

Fixed my leaking pipe the next day and very professional.

James van dokkumburg

Jeff was great: patient, informative, chill

Warren Jackson

Darrel was very friendly and fixed the problem promptly.

Fred Thias

Steve M was very professional with years of experience.

Vickie Shoemaker

As always excellent service and quality work.

Lynette Hooker

Great service -- dependable -- efficient -- terrific!!

susan schadick

Always professional, extremely informed and courteous.

Blake McCleary

Very professional, thorough and knowledgeable.

Asia Parker

Really nice workers 🙂 …

Sherrill Helms

Excellent service and job well done.

Michael Mast

Fast complete patience and fully digital

Betty Walston

timely service and friendly tech.

Ben Blaser

Same day service done well

Wilhelm Klunder

Fast and efficient and excellent quality

Brad Brown

Steve Did A Great Job...

Donna H

Very friendly and helpful

Roger Jansma

As usual, quality service.

steve peterson

Great service man

Ryan Veeneman

Positive and supportive, hard worker

Beverly Keller

Excellent job by Brad B

Alisha Shelden

They were great

Bobbi Lareau

Friendly technician that was on time.

Jairo Mulrain

Great company

Christy Nixon

Always excellent! !!

Orange Castle

Awesome Tech

Todd Hill

Do not underestimate the importance of gas. Most people think about water when they think of plumber. My gas lines for my new washer needed to be replaced. It was a rigged copper tubing that needed to be replaced. He installed a brand new utility sink, put on brand new washer hookups and put in the new gas line. The entire project was done in a matter of a few hours and it was done perfectly. Get Adam if you can.

Douglas Pettibone

Great, friendly customer service!

Cindy Stamman

Nannette Swanson

Steve Dornbush

Patty Wieschhorster

Nate DeVries

Christopher Shafran

Bryce Smith

Lindsays Lovely Creations

La Tran

Mindy Stehle

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