Reviews of Boston Standard Company. (Plumber) in Boston (Massachusetts).

Boston Standard Company

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Plumber

Plumber

41 Hollingsworth St, Mattapan, MA 02126, United States

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Information of Boston Standard Company, Plumber in Boston (Massachusetts)

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Reviews of Boston Standard Company

Robert Principe

From assessment to completion, this project couldn’t have gone more smoothly. Boston Standard staff was consistently punctual and professional, work was clean and organized. The inefficient WeilMcClain boiler relied on a maze of piping to supply our radiators and storage tank and was sitting on over 24 sq ft of limited basement space. The new wall mounted Lochinvar combi system gave us unobstructed paths to our laundry area, with clear supply lines, an easily accessible shutoff/purge valve for multiple zones. Air intake/venting were strategically placed to avoid patio area (which was greatly appreciated for aesthetic reasons). The electrical team was equally impressive utilizing the existing chase to run wiring for multiple thermostats, exterior sensor and multiple zone relay. The project managers were constantly involved and followed up to ensure all worked well. The rebate team ensured we sent in required documentation in a timely manner. This project moved us from a system 75% efficiency rating to a top of the line 95%. We truly appreciated the varied possibilities offered during the initial walk through. This knowledgeable team ensured that we set our house up to meet energy needs right now and for expansion projects in the near future. It was lovely to work with a company that layered in all necessary teams from assessment and planning, to removal and disposal of old equipment to complete installation with both electrical and plumbing and to receive high quality service from all.

Emily Geller

Boston Standard provided excellent service last week for our AC unit. We were able to get an appointment within a week of calling which is rare in the summer. The technician was helpful and was able to access our unit on our roof. He didn't have a part on hand but called another representative in the area who brought him the part and the repair was made that day. Good timing too as the next day was the hottest day of the year so far and our AC worked wonderfully and kept us comfortable. Thank you!

Tracey Robinson

Throughout the process of selecting, financing, and installation of my new heat pump hot water heater, members of the Boston Standard team were knowledgeable, helpful, respectful, and efficient. Although they may be slightly pricier than some competitors, the quality of service is worth it to me. There were minor communication issues about Mass Save rebates but it was resolved quickly and respectfully. I also used Boston Standard last year to install a heat pump hvac system. I recommend them highly.

Carolyn Goff

We’ve been customers of Boston Standard for years and have always been so happy with them. They are very responsive and have a great team of friendly and knowledgeable professionals. We had a bathroom floor being replaced and needed the toilet pulled and then reinstalled after the floor dried. The scheduler did a wonderful job (as always) working around my timeline. Brian did a great job with the pull and the other technician with the reinstall (who’s name I’ve forgotten sorry!) both were super efficient, knowledgeable and such genuinely nice guys. Great company! Thanks to you all.

jen s

My experience is always wonderful with. Boston Standard. They text me to let me know the technician is on the way and send their name/photo so I’ll know ahead of time who is coming. Brent was great! On time, professional and explained exactly what he was doing. Clean up afterward which shows great respect for my home. They are a consistent 5 star company!

Jeff Perk

Boston Standard earned my business diagnosing a furnace problem that had stumped even the original installer. I’ve relied on them a few times over a couple years, for both furnace and AC. The technicians have all been excellent professionals, the dispatchers are all friendly and knowledgeable, and they have always been prompt in scheduling a visit when the need is urgent (like an AC failure right before the July 4th weekend). Unsurprisingly platinum-level service comes at a premium price— particularly their eye-watering markup for replacement parts —but I will continue to use them, and recommend them, for the peace of mind that comes from top-quality service being delivered quickly.

Nicolle Diver

Brian Mason was the best technician we’ve had from your company. We have old ac and boiler units. We’ve been thinking about replacing them for years and get literally a different story about them from everyone who comes to service them. Brian was so professional and explained everything clearly and practically in ways no one else has in 15 years of owning this house. I understand how my systems work more clearly. I would request him every time!!!

Chris McMahon

These guys were the ultimate professionals, Jeff and his partner were on time, they kept me informed throughout the process, and they completed the work quickly and effectively. I had an issue with my AC and with my plumbing, both problems have been fixed, and even better, the Boston Standard team helped me understand the issues before they got to work, which increased my confidence that they could fix them. I would recommend ANYONE who needs their appliances fixed to reach out to these guys, they are absolutely excellent.

Nancy Allen

Our water heater broke on Tuesday. By Wednesday afternoon our new water heater was installed and working perfectly. The office staff at Boston Standard were very responsive and kept us informed as to when service would be available. Scott our technician took time to explain our options and the procedure. His work was professional, neat, and efficient. Boston Standard is now our choice for home maintenance service. Thank you.

Christine Marieni

Had a positive experience with Boston Standard for routine maintenance on my heating system. Prescott, the technician, was excellent and took time to explain everything he was doing. My heating system is quite old so I was pleasantly surprised when there was only one part recommended to be replaced. Years ago, a different company had told me the entire system would need to be replaced immediately due to its age, so I’m glad I ignored them and have since switched to Boston Standard. My heating system has been working fine since, and hopefully will get a couple more years out of it after Prescott replaced the part the following day after the maintenance appointment. He was again very professional, timely, and extremely transparent with everything he was doing. Thanks, Prescott!

Rahul K Dhanda

We had a great experience, and Ion Cambra went above and beyond to provide excellent service. He was fast, efficient, and explained every detail of the job to fix a broken system. He made sure I was comfortable with every step, including the price, and also provided great tips on how to maintain the system, given some specific aspects of the model and initial installation. The company has been a great resource for years, and Ion made the experience even better!

Mark Nakib

I had a very simple/straightforward job, so my experience may not be indicative of bigger work, but Boston Standard was a pleasure to deal with. Scheduling them was straightforward, they communicated frequently and expediently, and they were reasonably priced. I asked a lot of questions about the checkup/maintenance work the tech was performing on my boiler, and he was very courteous in going over everything he was doing in detail. I wasn't shy about telling him I'd rather not have to hire him to do it again and he didn't mind at all, the work he did was easy enough for any DIYer to do. But next time I need serious work done on my heating system, I know who I'll call!

Laura Wyckoff

I have a multifamily property heated by a steam boiler. I love the quality of the heat, but the system is almost impossible to balance. Rich Travers evaluated the system and identified ways to improve the operation. I was impressed by his understanding of the system, and encouraged by his suggestions. I hired them to do the work and it was completed yesterday. I am very hopeful for a positive result. The crew was on time, and very organized.

Danny Ha

Boston Standard Company was the only plumber that assisted me with a two-day notice. I have tried 2 other highly rated companies and they have both stated that since I am a first time customer, they could not help me on the weekends. Boston Standard Company understood and remediated my urgent water leak from my apartment located on the second floor. My technician Nate was very professional, cordial, and has a vast knowledge; in which he was able to properly explain to a person like myself with no plumbing knowledge. Thank you Nate, you are a huge asset to this company. I appreciate you.

Courtney Pollack

Very happy with Boston Standard. They were quick to help us determine the source of our leak. Knowledgeable, communicative, professional, friendly, responsive. We had a great experience and will call them again. Highly recommend.

Christian Homsi

Tom did a very good job when he installed our new water heater. He also made it more user-friendly by installing a new shut-off valve in a different spot and answered all of my questions. Based on my experience, I would definitely recommend Boston Standard Company.

Brad Solomon

Kai and the Boston Standard crew were courteous and professional. Everything was explained clearly and completed in the estimated time and cost. I would recommend!

Ashley Latta

Incredibly knowledgeable, responsive, professional, and prompt. Great communication through the whole process and speedy completion of the work. They even helped us submit the Mass Save rebates and schedule the necessary energy assessments. I would highly recommend this company. Thank you to Josh, Antoine, Fred, Debra, and everybody who was so helpful to us.

Colin Maraganore

I had Joey over to put in an additional drain pipe for our new washer/dryer system. Joey gave us a transparent quote and was back in less than a week to install the piping. He got the job done in a couple of hours, tested the pipes and recommended a contractor to help patch the wall up. Their team is communicative, transparent and responsive. We’ll be using them again!

Chris Griffith

Bill was great to work with as well as his two other technicians that supported him. They squeezed me in the same day I called and finish in one day. They were quick, clean, professional and had a lot of experience. I would highly recommend them. I felt lucky one of my friends recommended them to me!

Chris Gasper

Jeff from Boston Standard was fantastic in diagnosing the issue with our AC, which wasn’t obvious at first, and then working assiduously to find the fan part we needed, which was not easy. He did a fantastic job explaining what was wrong and how it could be repaired. Then he squeezed us in to his busy schedule to do the repair. I would highly recommend Boston Standard for HVAC work.

Ryan Anderson

Very happy with Joe B. at Boston Standard. He’s done two jobs for me now and was great. Answered all my questions and taught me some stuff about the systems in my house. Very much appreciated. Would definitely call him out again if I needed anything.

Fabricio Paes

The team was very professional, on time, answered all the questions I had, the project manager was super responsive and proactive in reaching out throughout the process. I couldn't recommend Kyle enough to work with. The guys who replaced our oil boiler to a gas boiler we very knowledgeable and performed excellent work.

Laurie Arnone

Respectful, polite, neat and efficient describes the team at my house. They were quiet enough to forget they were around. They patiently explained how to use my new Heat Pump system and were obviously knowledgeable about their business. They completed the job when they said they would and left my property nice and clean.

Christopher McEachin

Updated review for work performed. I am very happy with the service of BSC on installing the mini splits. The work was done very well without intrusion of home (as I work remotely). Work done quickly. All technicians were very respectful, professional and timely to complete job. Highly recommend and will work with them in future.

Nick M

Joe B. of Boston Standard arrived on time and determined where the leak was coming from promptly. They are coming back with the parts needed shortly. Excellent expertise and reliable service. I have used Boston Standard for a couple years for that property, and strongly recommend them.

James Fairfield

I hired them to install a whole house humidifier (Aprilaire 800 series, steam). The quality of their craftsmanship shows how much they care about the job they are doing and the end result. I had been using a 6 gallon portable evaporation humidifier and it struggled to get the ranch style, open floor plan home to 35% humidity. Within a few hours of operation the house was at 60 % humidity. Very happy.

Avery Schneider

Nate and Alex were great! They were super professional, knew what they were doing, and helped diagnose a problem that I had absolutely no clue on and helped me through the process moving forward. I’d highly recommend Boston Standard if you’re in need of very competent HVAC repair or plumbing, they’re the best.

Jonathan Burak

Boston Standard and the heating and AC technician, Anthony, is excellent in every category. On time, expert in his work, listened to everything I had to say and was amiable. Addressed all my issues. Checked everything, made recommendations to repair and upgrade some components and gave me a quote for each option individually. Never had better service than this.

Daniel Lamoureux

Prescott Krause was outstanding. He took time to check out all my radiators and bleed any that needed it. He answered my many questions and had helpful information on getting the best performance from my heating system. He really took his work seriously and did a great job. I'm very pleased.

Lois Tow

Our furnace was blowing cold air. Daniel was friendly and professional. He listened well to my description of the problem. He was quick, but also took the time to explain everything well. Because there would be a wait for the part, he made an adjustment that would make it more likely our furnace would light and provide some heat in the meantime. He also showed concern for our safety when he checked on where we had a Carbon Monoxide monitor. (5 stars to Daniel) While Boston Standard advertises 24 hour emergency service, the current reality is that they don't have enough staff to respond to calls. I called Friday evening at 6 and was told that the weekend tech was already all booked. Thankfully, it wasn't terribly cold and we got service on Monday morning. (4 stars for Boston Standard)

Eric Greene

My technician, Bill, was excellent. He was on time, professional, and immediately diagnosed the issue with our water heater. It was a faulty, recalled part that was covered by the manufacturer's (Ruud) warranty. Bill knew about a program from the supply house to cover all the costs associated with the repair. He picked up the part and fixed it within a couple hours. We had hot water again after less than 24 hours. Will definitely call Boston Standard for any future issues.

Kevin Russell

I had a great salesman, project manager, and professional technicians who gave me an above excellent HVAC steam boiler system and installation. In fact, I have to thank them for fitting us in a bind as we were without heat and with a newborn. However, the office cancelled our first appointment without communication, lost our payment check, and promised for a quote several times without follow up. If it wasn’t for these, i would be giving 5 stars if not 10 stars. They may be on the pricier side, but they do the job right and to code with professionals. Lastly, i give total props to the salesman. We were dead set on not picking Boston standard because the office cancelled our first appointment without notifying. However, the salesman impressed us, changed our minds on Boston standards hvac professionalism, and up-sale us by pointing out that our water heater was going out. I would like to thank him because he saved us from another headache and we really love the new equipment. Thank you Boston standard.

Sharon Bak

Our 30 yo AC unit died and moved our heating/cooling to a heat pump system. Thorough & knowledge team reviewed our home and came back with a detailed quote. Installation happened a few weeks later. Installation team was professional spent time walking us through the new system. Highly recommend!

Jeff Cohen

Brian was fantastic. We talked about heat pumps and he was very upfront with the pros and cons for my situation . He was incredibly responsive to my questions and followed up with same day answers. I didn’t end up moving forward with anything but I was encouraged by the experience and will definitely be a customer in the future

Thomas Geagan

Our shower require repairs and Kai W. was sent by Boston Standard. He found the source of the leak and repaired it quickly. His workmanship was very professional and knowledgeable. What a great accommodating attitude while doing his work, careful not to do any damage to other areas of the bathroom. A pleasure !!! Tom Geagan

Jim Bryson

Kai Wilkenson was very professional, courteous, insightful and provided the information we needed to effect the needed repairs. I would be very happy to have him represent my company. His assistant was the same on all counts- sorry I missed his name. They were quite the dream team. Boston Standard is expensive, but worth it. You help me sleep at night. Thanks!

Nadine Shweiri

The team was responsive, communicative and on time. They were thorough with their planning for scope of work and took the time to share the challenges and explain options. Their communication was a great mix with automation as well as personal dialogue. Although heating units are never cheap, their pre planning and thorough assessment prevented any surprises and additional costs. I highly recommend working with them.

Dawn Dall

As a new customer it was quite a wait between when I scheduled my preventive maintenance and my actual appointment, but it wasn't an emergency, so that was fine. Our tech Olivia arrived right on time - perhaps even a little early - and I was surprised to hear that she'd been here before (previous owners used Boston Standard as well). It's great to know that their techs stay with the company long term. Olivia checked out our boiler, cleaned it, and made sure it was in good working order. She made sure we knew how to light the pilot in case it goes out and explained a bit more about some upcoming maintenance the system may need now that it's 15 years old. We signed up for the annual contract, which seems to be a good deal. Great experience overall and will continue to use them. Thanks Olivia and team!

Richard Barneke

Had an initial meeting to go over a estimate with Scott Weiss. Very nice and very knowledgeable. Then plumber came and put in new boiler . He was very knowledgeable and very efficient. Did a great job in an expedited manner highly recommend.

Nat Col

James arrived on-time and ready to help. He was attentive and listened to my concerns regarding an old gas furnace. James was thorough and efficient in providing service. I purchased a service plan and will be using Boston Standard when replacing the furnace.

Jan Thayer

My A/C stopped cooling Sunday, but I waited to call for service until Tuesday giving the system a chance to possibly reset -- I called Boston Standard Tuesday Morning, David Gilbertson was at my house Tuesday afternoon, incredibly fast response. David was friendly, professional, found the issue right away and my house was cooling before he left. I will always use Boston Standard for my HVAC needs and only recommend them ... top shelf company from the front desk to the field techs!

Lourdes Sariol

I really appreciate how promptly and clearly they communicate and answer questions. The technicians were thorough, knowledgeable and very professional. I received their report and quote for work Within the same day. I will definitely continue to use their service.

Sean Harrigan

I had an issue with my newly installed heat pump. Boston Standard fit me into their schedule promptly. Jeff was on time, very knowledgeable, and helped troubleshoot the issues and fixed my thermostat. He explained the issue and showed me the fix. He and his partner were very courteous and helpful.

Martin Rich

I first used Boston Standard to install two central air conditioning units in June, 2019. They did an excellent job then, so when my heating did not work after Thanksgiving, I just gave them a call. Their response was swift, and Daniel was excellent.

Dana Rashti

I've used Boston Standard for many years, for many services. They've always been very responsive and professional. I never worry about the quality of their work or their advice - it's always excellent.All of their technicians have been great - that includes Bill Harrigan who came by today and was so helpful. Thanks Bill!!

R R

I have been in service for over 33yrs and I was blown away by how professional/educated/supportive and patient Leo was! He really spelled out the “whys” (and I had many) and the options for me and my family based on our needs. I didn’t take long for me to trust Leo…which makes me trust Boston Standard Company! Now we need to decide which option to choose that Leo shared!

Josie Bentlage

Jeff came back to fix the HVAC in the basement, thinking it would take probably an hour, it took about 2 and he still had a positive attitude. Not only did he spend the day fixing that but he came back the following day to check the entire system. Really helpful, super professional and friendly!

Lisa Gianelly

A plumber from another company messed up the wiring on our boiler and we were suddenly without heat. Nate and Jeff fixed the problem caused by the other company. Both were professional, knowledgeable, and pleasant. Boston Standard will handle all our heating system maintenance from now on.

Barbara Talcott

Ramon and Olivia were great to work with. I had a lot of questions and they helped me understand how the system works. They were well equipped, knowledgeable, and they had ready support from the office. I’d be happy to work with them again.

Emilio Baez

Good experience with the company but specially with the tech that fixed my heater , Joe Blomquist was very professional and experience. Explained everything with very clarity. Would definitely be using Boston Standard in the future.

Theresa ONeill

I had no heat and needed an estimate for a furnace replacement and upgrade. Nick came out immediately, was very knowledgeable and explained available options. He got me estimates the next day. Very helpful.

Corey Qiu

Brent provided a tune-up service for my heating system. He did a great job and is very knowledgeable and friendly. Very appreciate his work. Highly recommended.

Cheng-Zhong Zhang

We recently purchased an apartment where the boiler was installed by Boston Standard in 2018. On the Boiler it showed installation in November, 2018 with a 6-year warranty (in effect till 2024). The hot water temperature was not high enough. So we called Boston Standard for Service assuming the warranty was in effect. The service provided by the plumber, Bill Harrigan, was excellent. He arrived on time and quickly diagnosed that the problem was related to the mixing valve. He ran to the local supplier to get a new valve, replaced the old one, installed the replacement, and adjusted the temperature. The job was done timely and clean. He also answered my questions about the heating system and gave good advice on how to maintain and extend the life of the boiler. I would give 5 stars for the service being provided and highly recommend Bill Harrigan for plumbing related work. The reason for the four star is because of the vague terms of the warranty. After the service was performed, I was told that (1) Boston Standard's warranty is not transferrable to new owners; (2) Their standard warranty of workmanship is only for three years; the warranty written on the boiler (6 years from the date of installation) is from the manufacturer and covers parts only. So be mindful of the caveats of their warranty when you contact Boston Standard for service.

Ed Weiss

Boston Standard has been consistently reliable coming to service our heating and cooling system. The technician who came out recently, Brian M. Was highly professional and helpful.

Kenneth “Jake” Bitner

Extremely pleased with Boston Standard! We had a leaking filtration system, as well as needing a gas line capped since we are changing to an electric stove. They were quick to schedule a time and very responsive. Joe Blomquist was the person who came out. He was on time, did all the work fast and really well, and answered all my questions. We will definitely be using the company again for our HVAC system and any plumbing that comes up in the future. Thank you, Joe, especially!

Linda Huang

We are very happy with our recent experience with and service received from BSC. Several of our LG ductless mini-splits were leaking (not installed by BSC), and we were desperate for some help during the recent heat wave. We called BSC on a Sunday and Erica was very nice on the phone and scheduled a diagnostic visit for us the next day. We are so thankful that they sent Daniel Delande, the HVAC technician, to our rescue. Not only does Daniel have 15+ years of experience, but he seems genuinely passionate about his work, about solving problems, and about helping people. He didn't just take the problems at face value, but was very detailed in his analysis and identified issues that prior companies did not. He also patiently walked us through what he was seeing and explained the issues at hand. He outlined a proposal and quote of the repairs, and we were able to quickly schedule the repairs to be completed by Daniel two days later. He's very diligent and conscientious, and it's clear he takes pride in his integrity and in doing a good job. The majority of our mini-splits are doing pretty well at the moment, except for one that is still leaking (unrelated to and outside of the scope of BSC, though Daniel helped us identify the issue) that we will need to address elsewhere. Thank you so much, Daniel!

j pizl

Their employees were outstanding! They came and presented me with every option and diagnosed my boiler which was installed 6yrs ago. HTP combi is no good and discontinued. Even though I didn't make them my final choice they do provide to notch service.

Avram Dorfman

Leo at Boston Standard was extremely professional. He was very easy to talk to, very understanding, and good at explaining things. He was patient, and worked with me to understand the pro's and con's between the different options. I find it extremely rare around here to find someone who helps me understand - usually it is the opposite - most others seem to try to confuse matters so that I have no other option than the one they want me to choose. I haven't chosen anyone for my project yet b/c it turned out to be trickier than I was ready for. However I do hope to ultimately use Boston Standard once I'm ready.

Sammy Kim

Prescott came out for our heating system maintenance and he was a complete professional. Did above and beyond and took time to install a sensor that wasn’t installed previously. Definitely impressed

Bonnie Slater

Prescott is extremely professional, personable and competent. He is an excellent representative of Boston Standard. I feel relieved I have found a good company to maintain my gas furnaces.

Mark Erickson

The company installed a high efficiency gas heating boiler and stainless steel hot water tank. They are more expensive than other local companies but they do provide excellent service, they are on time, communicate well, they are courteous and do quality work.

Vertialee Collins

I was very pleased with the maintenance service performed on my furnace. The technician Prescott was very knowledgeable and pleasant. He arrived within the time window limit. Thank you.

Charlie Reichenbach

I had a boiler that was vibrating pretty furiously. Ended up being a combustion issue. Jeff was great. It took him about an hour to calibrate, but now it works perfectly.

Lei L

Great experience with Boston Standard, Nate arrived on time, was able to explain the issue clearly and helped me choose the right home protection plan and provided me the discounted price for acid neutralizer and condensate pump replacement.

Mark Mulligan

Prescott arrived on schedule and gave a good explanation of the maintenance work to be done on our tankless boiler. He completed the work in 3 hours, as promised. Prompt, polite, professional.

Mark Vickers Sr

What made this experience very good was the technician, Ramond Orgando. I had routine maintenance performed and two days later an adjustment to the system was needed. Ramond came back that morning and corrected the issue after the company stated that they would try to squeeze me in today or tomorrow. However Ramond's professionalism and genuine concern really redeemed my posture towards the company who should be very proud of their employees like Ramond.

Jodi Schmidt

I subscribe to their gas heater maintenance. They are always prompt and ready. Their techs are always pleasant and helpful. Would definitely recommend!

Joel Carpenter

Daniel was great. Very friendly, professional and courteous. I would highly recommend him to anyone looking for have their HVAC serviced.

Bobbi Carrey

Kai was absolutely fabulous. He fixed and cleaned up everything and was both personable and professional. A true asset for this company.

Jerome Allen

Leo and I had a great discussion about whether it was economically reasonable to upgrade my mini split system. I learned a lot in our hour long discussion. He was extremely knowledgeable and straightforward.

Evelin Shepherd Beltre

They are very professional and explain in detail what the problem is. My part for my heater came in a quick amount of time. Joarez was very quick and professional.

J W

I started using BSC after having a different company install a new gas furnace (Gibson series) that gave me nothing but trouble. after at least 12-15 times the installation company came out to repair it i decided to try BSC. They came out and performed a service on the old system and ultimately ended up replacing the control panel (costly) but it was not as bad as i had joined their service contract that gives you certain %'s off work, parts and you get moved up as a prime customer. So, I find out that I needed over 3600 dollars of work on the old Gibson that is now 13 years old. I was in the process of redoing my house when covid hit and the cost of everything if you could even get it skyrocketed. The hvac system was on the list to get replaced. Well Thanksgiving morning the Gibson died. I placed a call on Friday morning and got an answering machine telling me I would receive a call back within 1/2 hour. After placing about 8 calls throughout the day I finally receive an email on Sunday telling me I would be contacted on Monday by a sales manager. understand that they say they are 24 hour 7 day 365 day service on their site but the email said they were closed for the Thanksgiving holiday weekend. Monday comes and I get a phone call saying they could get someone to come on Thursday at 1st but I told them that was too long, then we tried for Tuesday but I had another company coming in to price the job for me. I was asked to hold on and suddenly someone could make it out today. Leo came out and we went through what I wanted to do and what I wanted as far as furnaces go. Originally told that it could be up to 2 weeks for the installation but also told that people change their minds all the time. Well, I was lucky as I get a call that Thursday opened up. Thursday they are there early and start removing the Gibson. Unfortunately, there was a delay of about 2 hours as the new furnace had not arrived yet. Once the furnace did arrive, they tried to get the new ducting fitted as this was thinner and taller than the previous furnace. They worked past the time they should have left and got it done that day even showing how to use the new wi-fi enabled thermostat. They cleaned up the basement and overall was happy with the installation. I will be scheduling a further service as I am changing the house to a 2 part hvac system and adding ac and all new ducting. Update 03/22/22 I noticed that the vent hood outside had come off during the winter. A quick call to Boston Standard had a tech out in a few hours and the piece repaired. Still doing a great job! Update 10/4/22 Had an appointment for a service on the furnace. I planned to be there but the time was changed to 2 hours after the original time . Bill came and did a service on the Trane. He took photos and sent them to me afterwards. Also replaced the filter. Have been in contact with bill over a small thing and am waiting for his reply. Still think they are doing a great job.

Brad Carman

Daniel did a great job for me, explained the issue clearly and was friendly and easy to work with. And most importantly I now have a working heating system again!

Mr. Bookman

I will definitely use their services again. I highly recommend them. Update: I should mention, the technician's name is Brent.

henry seemore

Tom of Boston Standard took care of my family! Dan and Jorge were very thorough in installing our state of the art efficient furnace. They were on time, clean and neat during the install. I was well taken care of and I now have great radiant heat throughout my Victorian home. I highly recommend Boston Standard and if you’re fortunate enough to get Jorge and Dan on your job, I guarantee that you won’t regret it.

Patrice Whalen

Kai is fantastic. So knowledgeable and personable. Perfect combination! Will definitely request him for future service!!

scott hubener

Kai was right on time and made quick work! Great having someone reliable you can trust for plumbing issues.

Cindy Woo

BSP has always been so helpful for our repairs for our boiler and heating system. Highly recommend.

Daniel davis-kellman

Bill was through in the maintenance of out heating system.He.did a wonderful job. We are very happy with him.Great job.

Susan Beardsley

Prescott was amazing. He explained everything in detail and did a great job. He was efficient, thorough and professional. Highly recommend Prescott!!

Christin Eigenmann

We decided to move away from fossil fuels (oil heating tank) to electric air source heat pumps. So changing the full heating system. Boston Standard did an amazing job assessing our situation and proposing a personalized solution. Our needs were fully taken into consideration and Boston Standard made sure our input was reflected in their proposal. We were extremely happy about the installation of our air source heat pumps. It only took 2 weeks from the moment we signed off until the day the install started. The team always showed up on time, was respectful, informed us of the different steps, cleaned up at the end of the day. Every team member was a pro in doing what they were doing, extremely friendly and thinking through their job. We had full confidence in everyone on site and always felt in the best hands. The work was completed in time and we can’t wait to be heating/cooling in a fossil free way as of today! Thank you Scott, Dan, Fred and the whole crew! A difficult job extremely well done!

Paola Michelle Contreras

Kai was excellent. He came to evaluate the issue during his first visit and gave us a quote. I received a written quote automatically from Boston Standard that fully described the work. The cost was a bit higher, I think, than if I would have sought an individual plumber. I went with Boston Standard because it was clear what they were going to do, the materials they would use, and the exact cost. Everyone else I asked couldn’t give me a clear estimate. The job was to install a completely new shower handle, and we’re very happy with the results. Kai was on time, very professional throughout, and sent me before and after pictures and a video. Great experience and well worth the money.

Jacqueline Wellman

WE really liked Brian a lot. He was knowledgeable, respectful , and friendly. Pleasant and accommodating.

Andrew Hyman

Boston Standard removed oil tanks and oil furnace, and then rearranged the ducts to serve the second floor separately from the first floor. Then installed two natural gas furnaces in the basement, one for each floor, along with a heat pump in the basement to serve the first floor. So this was a difficult job, but everything looks good so far. They put in a lot of time and effort, which is much appreciated.

Roswitha Lee

Boston Standard replaced my water heater that was fueled by oil. Put in an indirect water heater that was connected to my gas furnace. They also took out my huge oil tank. That was not an easy task. The men were very professional. Finished all the work by 3pm. When they were finished they explained what they did and how to adjust the water temp. Can't say enough about them. They were organized and cleaned up after themselves. Great job!! Thank you!

Maria Roges

Boston Standard has performed many services on my property, including installing an energy efficient gas heating system, replacing a water heater, and other services. They are always professional, knowledgeable, and punctual. This is a major contactor with lots of staff at every level which means the wait times are shorter than with a smaller contractor, though prices may be a bit higher. Highly recommend using Boston Standard.

Deborah L

Easy, courteous scheduling. Service team called to ask if they could come early which was great. Service people were patient, courteous, professional, and did great work. Price was more than I expected, but I will definitely use them again.

Jason Yoon

Showed up at agreed time, and very efficiently installed the heater. The company also lets you know when one of the employees are heading over with a picture of the employee, which is a nice touch. Had very competitive pricing, and everyone I interacted with both from technical and administrative perspectives were friendly and courteous. 100% would recommend.

V Lau

I had a tricky bathroom installation and Boston Standard helped me resolve it. Leading up to the appointment they would check in with me to prepare for the appointment. During the appointment my service technician was very friendly, polite, and professional. I would definitely use them again.

Caleb Davis

Boston Standard installed my house system a little less than a year ago (130 year old house). AC, heating, and water heater (all heat-pump). Works great. Had a tiny leak between the condensate tube on one of the air handlers and the evac pump which eventually filled the runoff pan to shutdown level. When I reported the issue, they came over the same day and fixed it quickly under warranty. Couldn't be happier with these guys.

Justin Miller

Excellent service! Chris Tighe was on-time and it only took him 20 minutes to assess the broken component on my a/c unit, replace it, and be on his way! The overall cost for parts and service was a little pricey, but I felt I got my money's worth with the speedy, high quality service.

Tracie Edwards

A thousand thanks to Daniel and Rick Crotty for their amazing assistance during a time of crisis! Our row house experienced a gas leak and National Grid had to turn service off to 5 units. Thanks to Daniel for coordinating, and especially to Rick for coming out the day before and for tirelessly climbing under our house, sitting in the damp area under our stoop, coordinating with National Grid and working on this awful project while I was out of town over the course of several days. Rick is professional, friendly, communicative and an absolutely gas and plumbing genius! I highly recommend this team and would call them again should anything plumbing-related arise.

Richard Hooper

We had Boston Std install new high efficiency boiler and mini split a/c. Expensive but very good work. With new water heater we got sediment clogging kitchen faucet. It took two visits butbproblem was solved. Very satisfied with work. Sometimes you get what you pay for.

Jack Gantos

The tech was on time, prepared and focused on the work. He fixed all he could. He gave me thorough answers to questions. He cleaned up his work areas and departed. Great guy. Smart and skilled. JG

Betsy Miessner

Haven't signed yet but really responsive and upfront about questions I had. Had already read up on the technology so had some more advanced questions and Kyle's responses really helped me to understand some of my concerns about heat pumps--to the point that I just applied for a whole house de-carbonization program (lottery-wish me luck) through Mass Save

Kelsey Stankard

Chris was professional and efficient. He explained everything and was very knowledgeable about my A/C system. Great guy. This is Crystal Browning, I am logged under my daughter for some reason.

Allyson Schultz

Joe and his colleague were quick, clean , friendly (to me and my puppy) and effective. I’d definitely hire them again.

John Allen

Ramon and Tom knew what to do and fixed the heat pump installation. It was a pleasure dealing with them. They maintained good humor through a downpour, too. I did have to replace filter in the mini-splits after they left.

Paula Delaney

The technician Ion Cambra was professional, pleasant, on time and efficient. My AC was not working . He determined it was a switch that was off and not a major repair, He checked everything and just charged me the minimum fee a was quoted. I would recommend for AC or plumbing needs

thomas finucane

Kenny Sanon was wonderful - knowledgeable, thorough, effective, upbeat, personable. A real problem-solver. In addition to identifying and fixing our main problem, he identified and fixed an unexpected and important problem. While figuring out that problem, he identified and solved another, unrelated problem that really improved our home. He is a 5-stars guy.

Jim Jacobs

My experience with Boston Standard is mixed. First, the good: 1) the quality of the service I received from tech KENNY SANON was WONDERFUL. Kenny is obviously an expert at his trade and provided exceptional service: he devoted great efforts to service my equipment and to get it in tip-top condition. His service could not be any better. 2) BOSTON STANDARD's service platform -- scheduling, confirming appointments, giving notice of the tech's arrival -- is all terrific. It is very easy to work with the company. Now, the bad: 3) My experience with BOSTON STANDARD is that in every instance -- three times out of three visits -- the company attempted to up-sell me. The first aspect is Boston Standard's telling me I should immediately replace my equipment just because it is "old" and regardless of the fact that it is and has been actually working perfectly (notwithstanding lack of regular maintenance by a previous owner of my house). Yes, the equipment is 12 years old, and I take it as accurate that Boston Standard's experience is that my brand of equipment does tend to start to break down at around the age of my unit -- but until the unit starts to need repairs, it just seems aggressive to aggressively push for replacement. Whether you agree with me is a matter of personal choice. Second, though -- and this really annoys me -- Boston Standard (in my view) tried to skirt its contract obligation to provide annual preventive maintanence. First, they neglected to schedule the maintenance: it only happened because I contacted them toward the end of the service contract term. Second, when the "tech ran out of time" when performing my scheduled annual maintenance call, Boston Standard instructed that I should contract for an additional $500 service call to finish the work. My view of this is that when Boston Standard contracted with me to provide "one service call per year" then that means that they come and do what is appropriate. They do not have the option to cut the call short and ask for further payment to come and finish the job. Yes, my equipment wuite likely may not have been serviced in a long time -- so getting it cleaned up was a bigger task than perhaps they anticipated. But my view is this is Boston Standard's problem, and risk -- not mine. (By the way, as it turns out, the tech did do some additional work after proposing the separate service call to me, so in the end, the overall result of the maintenance call was OK.) So I know it is a matter of taste, and other customer's may appreciate Boston Standard's super-cautious approach and not mind being constantly hit with proposed costly service proposals. But that's not my preference. And after experiencing sell me additional services on EVERY service call, I feel it is appropriate to offer these details in my comments. It is not the way I would run the business if I were running it. That said, the service you get is great.

Renee Johnson

Rick and his apprentice Eddie were professional, knowledgeable, prompt,friendly and engaging, willing to answer my questions and educate me about my new hearing and hot water systems. They left my basement as clean as they found it!

Karilyn Crockett

I can not say enough good things about Boston Standard and Prescott Krause. My AC blew out about three weeks ago and after multiple calls to Panasonic tech support and other providers, I had nearly given up all hope that this could be fixed. Boston Standard to the rescue! Despite being fully booked for the next week, BSC managed to squeeze me in for an appointment the same day. Prescott is the kind of repair guy people dream of -- kind, considerate, professional and solutions-focused. Not only did he get my system in full working order but he also cleaned up my pantry (bonus!) and was pure joy to have at home during a very frustrating situation. If you are looking for courteous professionals who get the job done and enjoy serving you, look no further! And if you are fortunate enough to have Prescott show up at your doorstep, just know that your day just turned into something magical+++

Bernhardt Trout

Ramon was excellent-- knowledgeable, effective, and thoughtful. I also very much appreciated Claudette's responsive scheduling and excellent communication. A+ to both.

Jackie Hayes

HVAC system and water heater system evaluation for decarbonization options. Nick was very professional and worked with us to come up with a comprehensive decarbonization plan. Nick was responsive and thorough.

Constance Devanthery-Lewis

The installation crew was flexible, helpful, and thoughtful about our household needs. Installation was smooth and efficient. On Day 3 after switching in our new HVAC system, everything is going great.

Kelly Ternasky

Had a wonderful experience with BSC on the installation of our AC unit. Very communicative, on time and process was done quickly.

bhavesh shah

Really the best company in this space!!! They will get things done and get it right!!! Even fixing other people’s mess. Hard to find someone like this. Cody you are an awesome electrician!!!

Kathleen Deblois

Great job! Chris was on time, kind and professional. Gave me so much information regarding my AC system, and did a great job. Highly recommend!!

mary rice

Klajdi -- the plumbing professional -- was thorough, efficient, and pleasant. He explained the problems clearly as well as how he would resolve the problems. When he departed, the toilet and tub drain problems were fixed.

Jenn Brandel

Boston Standard's team installed our ductless heating/ac system. They kept the worksite clean and were responsive, friendly and professional. They checked and double-checked the work and were committed to providing us the best service they could. Would definitely use again!

Magalh Felipe

I requested an estimate for the installation of a new high efficiency boiler to replace my old one. The help I received was from a knowledgeable

rafael lopez

Had a new total warehouse heating system install, and they did awesome job would recommend to any one looking for excellent work and good price.

Maurice Dorvelus

Rich Travers was our tech. He did a great job fixing our water heater. He went above and beyond answering all of our questions and explained every step of the process.

Diana Cooper

Prescott was very nice and polite; seemed to be knowledgable and do a thorough job of cleaning our boilers.

Miriam Lahage

Really appreciate the professionalism. The situation was explained so that I could understand my options. The work was done effectively and professionally. Would definitely recommend Klajdi!

Briton Claridge

I had requested an HVAC specialist to review our new home's furnace and to have some recommended repairs done based on the home inspection. Billy thoroughly reviewed the setup and ultimately determined that it isn't something he would be able to service given the way in which the furnace was installed. He provided plenty of recommendations, and did not charge for the visit. Despite it not working out, Billy was professional, helpful, and honest.

50 PLUS

This company saved me and my tenants after a contractor ripped me off and took my heating systems apart and tearing all connected pipes. Boston Standard came in and professionally assessed the situation. They installed new heating systems for all 3 units and we are very happy. You cannot go wrong with these folks. They cleaned up perfectly. They were polite and quiet. I love Boston Standard Company. Thank you Boston Standard Company. I may have chosen the wrong contractor but I chose the perfect folks to install new systems.

Liza Kitchell

Nate is very good technician, and a very nice guy, too. This is a great company. Glad I found them.

bngoon

Called Boston Standard Co. and they responded very quickly and professionally. A technician was over within 48hrs and helped analyze the situation. Jeff was very intelligent and friendly. He came up with multiple courses of action for me to choose from. The next day he came and installed a new water heater.

Emma Berntheizel

Boston Standard was a pleasure to work with- they were punctual, wore masks in our home, provided honest feedback with good explanations about what needed to be fixed in our HVAC system & the whole scheduling process was very easy and satisfactory. Called them again today to schedule a visit with an electrician, they will be our company of choice for annual home maintenance, without a doubt!

Meredith S

Boston Standard came by yesterday to replace my disposal and as usual they were on time. The technician is so incredibly knowledgeable, professional, detail oriented, and always answers all of my questions and addresses my concerns. He even is so neat and clean I never have to do a thing after he leaves. I would highly recommend using Boston Standard.

Thomas McKay

Service was great; employees were responsive, quick and professional. Went over multiple options, financing options, and installation timelines and were patient and thorough. The gentlemen who did the installation work were pleasant, courteous and communicative. Would use this company again and recommend them to others.

Shi Yang

Great job done/great people/happy to do business with. Called on the same day, scheduled service less than 1 hour. Performed promised service with in 4 hours of the first call. Scheduled next stage work within 1 hours after initial assessment. Not too happy point: Sticker shock on quote (cost was very high). I hope you can make some price adjustment. Otherwise, looking forward to the next step service. Thank you David!

Gracie Adorno

I am very pleased with the service received from Boston Standard Company. The Office personal keeps in touch with you daily. They advise you each step that’s being taken. They made it very easy for me to get things done quickly and with no worries. A tech assisted me with going online with MassSave, giving bank contacts, and gave us a rundown of what was going to be done. The techs who installed my unit, I’m not sure if I could give out their names, Victor and Brandon (heating system, hot water heater and thermostats) were wonderful. They were on time each day, they cleaned up behind themselves, they were very professional and polite. They did an awesome job and we are sitting at home in a nice warm house with plenty of hot water as well. At this time we have a water pump issue, but someone will be here first thing in the AM to rectify this. Otherwise, no problem. I would surely recommend Boston Standard to anyone who needs this type of work done. Thank you Boston Standard Company for what you’ve done for us.

JTC

We were referred by friends to Boston Standard when our water heated was in need of replacement. The work was scheduled same day and our technician Joey was excellent. He was friendly and courteous and got things looked after without leaving any mess (and disposed of our old heater). The team provided high quality service, and though this wasn’t the lowest quote, we believe that we received excellent value and would definitely use this company again.

Hui Xiao

I worked with multiple technicians (Billy P, Jeff H, and James D) this year from Boston Standard to fix a water leaking problem associated with my water heater valves and HVAC unit. They're all very nice and professional, arrived at my house on time, and did a good job. I also hired Boston Standard to replace my water heater last year with a reasonable price. I have joined their annual maintenance plan ever since, which is worthwhile resulting in cost saving for this year's multiple service calls. BTW, their customer service personnel are also very nice and responsive.

Jeremy

We had a water heater die on us last week. It was nearly impossible to find someone to come out and take a look, but Boston Standard made a quick appointment for us. Rich T. came out to assess the situation, and when it was determined that we needed to replace the system, he got us a very quick appointment and took time out of his own very busy schedule to get back and put a temporary hot water heater in. He went so far above and beyond what was required of him. Boston Standard sent a guy named Rick out to do the installation. He was prompt, hard-working, and flexible to my needs when I had to come and go from the job site. The new system doesn't just work great, it isn't a mess of piping and other hastily put together plumbing—which we appreciate, given that it was installed into an old building with chaotic existing plumbing. He answered my many questions very well, and had some very smart ideas for how we could increase air flow to the boiler room. We are very pleased with Boston Standard, and look forward to using them for all of our future plumbing needs.

John Schneiderman

We had Boston standard replace our main water valve . The technician Joey T and his assistant did an EXCELLENT Job. They arrived on time and finished under the estimated time. They replaced all of our brass water piping in our basement that was 95 years old and installed two new shut offs. They were very respectable and showed us every detail in the job. I request Joey all the time because the trust we built is valuable. We’ve used Boston stand on many occasions and are a member of their programs. We absolutely recommend Boston Standard to do all types of plumbing.

Juan Becerra Blanco

Kai was great, very thorough and friendly. He explained everything he was doing and answered all my questions.

Dan Witsil

Boston Standard has installed and maintained our gas steam boiler. They did a great job on the boiler (helpful customer service that answered a lot of questions, quick turn around, good price). I just had them out for a non urgent but annoying frequently clogged toilet. It was easy to make an appointment and they were communicative about when they were coming. The two guys that came out were respectful of my covid precautions - my most pressing concern. Further, they were friendly and clearly communicated the steps they would take along with my options including prices. They did a great job with the toilet, were quick, and the price seemed reasonable. Cleaned up after the work too. I am grateful for Boston Standards professionalism, expertise, quality work, and friendly staff.

Che LaF

Ben, the lead tech, and Eddie,the assistsnt tech, came the next day after requesting service from Boston Standard. They came on time, listened carefully to the problem, assessed the situation, explained the issue and were able to solve the problems. Both were respectful of our house changing booties when coming up from basement and in and out. They were very polite. They had to replace a defective condensation pump that was causing a leak. They were able to install hammer resistant mechanism to clothes washer that resolved the issue of banging pipes. We now do not have banging pipes. Thank you.Thank you. Ben reprogrammed both thermostats explaining the factory default had to be reset and this was why we had to constantly keep adjusting the thermostat.

Nora Simon

Friendly, knowledgeable, timely, generous in answering questions and explanations. Reviewed systems future needs as well as stating " need to upgrade now" parts.

Ruben Sotomayor

Antoine was very professional, responsive and on time throughout the installation process for my new heat pump.

Hopa Bailey

I love their services. I have used them also for my business.

Meghan Beaupre

Boston Standard is always very professional, communicative and accessible. Thomas who came today was all of these things as well as warm and friendly, knowledgeable and flexed to meet our needs and his follow up was quick and thorough. He is a great ambassador for the company and we would happily use him and them again (as we have already done many times).

Ramon Rosquete

BSC was a delight to work with. Form the beginning, they were very helpful. Scott supported us on picking the right system for our house, also walked to us through all the financial incentives available to us, and finally helped me figure out all the documentation required for a heat-loan (he actually helped me on 2 proposals with the same enthusiasm). Fred worked with us to figure out installation dates that would work best for us and was very communicative of all the changes that came up. The MOST IMPRESSIVE part was working with the installation team: Joel and his team were above and beyond any recent experience I've had with contractors in the Boston area. They were courteous, communicative, friendly, meticulous about their work and the overall workmanship was A+, I wish I could get guys like Joel on every single one of my home projects. Finally, Debbie helped us submit all the incentive applications to Mass Save and communicated with me through all the steps. Bottom line: I would recommend BSC for any HVAC installation service. They run a really well oiled operation and they do not nickel and dime you. It felt like they were truly concerned about our satisfaction, imagine that!

Anthony Cozier

We had two very slow drains (one a shower and the other a bathroom faucet). They arrived at 8:10am (between 8-9am) - gave the estimate and explained the charges. They were efficient and cleaned up after themselves. Great service.

Nathan Tolman

The guys were nice and the office staff was extremely helpful and always available to talk. I’m just really frustrated at the price. They unhooked my gas range and it took 12 minutes. On top of the $50 fee for showing up, they charged me $209 to just disconnect a flexible line. $259 total for 12 minutes of work. Seems overpriced.

Martha Kam

Very professional service with seamless experience from scheduling to payment thanks to tools they use to support their operations. James is super knowledgeable and seemed to genuinely care about his quality of work. Prompt appointments are hard to come by if you’re not on their maintenance plan, but that seemed to be the trend with many other HVAC companies I contacted. Trusted Boston Standard to do the work though, so chose to wait it out.

Crystal Browning

Brian and Olivia were here to do our annual service. Very friendly, efficient and knowledgeable.

Ming Yan

The Best! We've used them for years on different properties. Always on time, responsive, and very professional. Have helped us out in emergencies, new install, and regular repairs on hot water tank and leaky pipes. The team answering calls is also great - always willing to listen and help. Also appreciate that they are very well organized - keeps track of all the service calls and information on different units and past calls. They are always our first call!

Joanna Bechtel Dahl

The Boston Standard Co. crew of Antoine and his partner did a great job with the installation of a new boiler and hot water heater. They were very professional and communicated well throughout the 3-day installation. Their workmanship got a thumbs up from my relative who is a plumber. We are very happy with our experience and the end result.

Holly Mattoes

very professional. scheduling was easy and the technician arrived on time. Price was reasonable compared to other quotes I received. I have used them for both a plumbing and a heating issue and will definitely use them again if the need arises.

Craig Jannino

Amazing service from the original estimate through final installation. I had split ductless installed. Scott helped me understand my options and the associated costs. Evan led the installation and was quick and efficient. He let me know what was happening and when so o didn’t have to ask. He took care to clean up afterward. I’d definitely work with these guys again.

David Murdock

I used their services twice in the last year at my own home to install new heating system and a new air conditioning system. their sales team took their time with me in reviewing several different replacement options and never made me feel pressured. they are reliable and the work is high quality. they also provided me with some great financing options too. They are now servicing my condo in the city too. Highly recommend.

Ross Yogel

Kenny was extremely knowledgeable and professional. I appreciated his patience and insight during routine maintenance. I would highly recommend Boston Standard!

Julia Tuttle

Boston Standard was a delight to work with. I called them on a Monday afternoon because my central air was leaking water into the basement and the furnace smelled like something was burning. I spoke to someone who immediately scheduled a tech to come out -- in about fifteen minutes, since there happened to be someone nearby! Within two hours, they'd come out, replaced the filter (oops), unclogged the condensate drain, treated the evaporator coils and drain pan to prevent future buildup, checked the furnace to make sure the burning wasn't anything bad (just crud that had overflowed the pan), given me some advice on DIY and professional ways to keep the drain unclogged, and left me a happy customer. They also replaced a toilet wax ring just as professionally, and pointed out some future maintenance they could do now or later with no pressure to do it now. It wasn't an urgent call and I'm not on their home protection plan, so I ended up scheduled a week and change out, which was a bit disappointing but understandable. They are *not* the cheapest in the area for small jobs -- if you calculate the hourly rate, it sounds absurd! But that "hourly rate" has to cover paying the plumbers (including while they're driving!) and office staff, paying taxes and health insurance, keeping the truck fueled and maintained and stocked with parts, covering licensing and training and insurance, keeping the lights and phone and email and website on, and so much more. You may be able to get a job done cheaper elsewhere, but I'm happy paying extra to a company if it means I get better and smoother service.

Profe B

Kenny was friendly and easy to talk to. He explained the procedure and was knowledgeable about the maintenance of other appliances I have.

Susan Armstrong

Setting up an appointment was easy. I was given a time slot and reminded the day before and day of the visit. The plumber called when he was close by. He was very professional and completed the job.

Vijay Thakur

Kai is a true professional. Friendly, knowledgeable and very capable. He came for an initial visit and consulted with us to come up with an estimate. We requested that he come back to complete the job. He arrived on time with all the fixtures we had selected, installed them professionally and made sure everything was to our satisfaction. We had several separate jobs, so it took a bit longer than estimated, but he stayed until the job was done. He removed all the waste and left the place clean. It was a pleasure to work with Kai, and we are very satisfied and happy with all the fixtures and the work that was done. Can't ask for more. Highly recommended.

Collette Tallow

Joe came out to my house on a call for no heat and he was very professional and knowledgeable about his job. I am just waiting now to have the automatic water feeder to be installed.

Jennifer C

We use Boston Standard for heating and AC, and have always found them to be thoroughly professional and responsive. They recently installed some more mini split units and a new compressor. One of the units had a slight problem, which they addressed immediately. Their technicians are great— very courteous and professional.

Mary Elliff

The technician they sent was courteous and knowledgable--just the right person to explain my system and how it works. Good service like that is hard to find. Thanks!

Hao Feng

Overall I had a good experience with Boston Standard Company. James the technician quickly recognized that I needed ports installed on my water heater in order to descale. I appreciate him sharing this information and sending me an estimate for what the job would cost in a timely manner. One suggestion for improvement. A few months back I called to schedule an appointment and the person I spoke with on the phone said she couldn't finalize the appointment and someone else would reach out to me later. That call never happened. I followed up a few weeks later and find out that an appointment was already made without any discussion with me. Not a big deal, but I would've appreciated if someone let me know that an appointment was already made or called me to finalize the date/time.

linda diggs (taj29)

My hot water tank and heating system needed to be replaced. Boston Standard had fantastic customer service; explained everything thoroughly, excellent installation; meticulously completed the job by professionals. I highly recommend your services. Thank you Boston Standard.

matt stellar

I am very disappointed in the service provided. The two techs that were sent spent maybe 30 minutes looking at the system (did not test anything or do any actual work that was listed as Diagnostic level 1 on my invoice) and then disappeared for 45 min to call to get quotes for the work. This cost me $386.90. I was told my block was cracked and needed to be replaced or my boiler needed to be replaced. After speaking to three other contractors, they all confirmed I should not replace my boiler in its current state. The other companies also all gave me quotes to replace the system if I wanted to at almost half the cost I was quoted by Boston Standard for the same work. This is predatory behavior in my opinion, and I hate to think your company stands for overcharging folks who do not do the diligence to get multiple opinions/quotes. In the past I have only had good interactions with your company, but this last service call left me very unhappy. 2.18.2021 update - Boston Standard was very responsive with my concerns and actually gave me a refund on the diagnostic service charge (which I wasn't expecting at all). They said they would look at the quotes given to ensure that they were not including additional work that might not be necessary at the immediate moment. I'm happy with how responsive they were to my concerns and I'd suggest dealing with Dan as he is a consummate professional.

Joanne D

We have been using Boston Standard services since 2012. They have always been an outstanding company to work with. We recently had mini-splits installed and Ernst and staff were friendly, professional and did an amazing job. We are happy with Boston Standard and would highly recommend them.

Andrew Curll

Excellent job. Technicians arrived on time, polite, prompt with install. More than happy with technicians removing old heat pump and installation of new heat pump and clean up. New heat pump works great. Will use Boston Standard for any future issues I have with with other equipment. 5 stars Andrew Curll Quincy, ma.

Jeffrey Couture

Joarez and his technician arrived on time and were methodical in determining the issue with one of my heating zones. They diagnosed the suspected problem, performed the work and the problem was fixed. Throughout their work day, they were polite and efficient. They were also mindful of keeping their work areas clean. Would definitely hire again.

Tamara

Excellent service. They send a photo and name of the technician ahead of time and text you to let you know they're on the way. The technician was knowledgeable, respectful of our home and finished the job in very little time. I would recommend. A little pricey but the convenience of not having to deal with plumbers that are unresponsive or don't show up was worth it for this job.

Ann Whiteside

Boston Standard is very professional, responsive, friendly, and the work is excellent.

Adam Tewodrose

They helped me find the source of a pipe leak and what caused damage in my home. Incredibly effective and efficient team, and explained everything they were doing throughout. Will most definitely continuity to use their services in the future!

Joseph Vitale

They split my outdoor gas line in two, extended the piping nicely around my deck perimeter and hooked it up to my gas fire table. Service was professional and they responded quickly. Its very tough to get a plumber these days and while they might have been a little pricey it wasn't terribly priced and they did a great job.

presidentjdm

Klajdi and Thomas were awesome. They replaced our toilet and repaired a kitchen shutoff valve. Super quick, clean, professional, and gave feedback and insight along the way. Highly recommend!

Jonathan Wolff

We had our high efficiency boiler serviced and repaired. We also had a valve changed with a temperature gauge added. The plumber Joarez was on time, polite, clean and thorough. The work was done to perfection! He was very knowledgeable on all areas of plumbing, heating , AC and water filtration. Signed a year heating and boiler contract and will be using them again soon!

Myron Inglis

Found out the hot water was out when I woke up. Rich was able to come check it out later that day, and replace the boiler tanker the next day, and explained the specific issues. Very friendly and professional. The woman on that I spoke to on the phone, Yamira, was also very friendly and professional. Very impressed with the experience.

Courtney Lemoine

I can now water my plants! Boston Standard came to install an outdoor spigot in an area that my hose couldn't reach. Chris was friendly, arrived on time, wore booties in the house, and cleaned up everything. The project went exactly as planned. I'll definitely use Boston Standard again!

Joyce Hempstead

Installed heat pump (air to air) heating/AC units for 2nd and 3rd floor and a ducted air handler for service to 1st floor.

emily z

I really appreciated that Nate came over on short notice on a Friday afternoon and he was happy to help us out. He replaced our kitchen faucet and kept us in the loop every step of the way. He was very professional and friendly, had great communication, and got the work done quickly. This is the second time I've had Boston Standard fix something in my apartment, and they'll be the first people I think of next time I have an issue.

liz jak

Brian was awesome. Explained everything, defined the different things I could do. Very engaging and knowledgeable.

Susan Welch

First and foremost, I received a text with the picture of the technician who was on his way which in itself was great. Then once the two technicians came they assessed all the issues , had taken pictures of everything so that they could then review with me what needed to be done. They gave options. Some of the work they could do right then and there and the rest needed some parts so they will return. The were timely, neat, polite and very thorough. I can't say enough about how good they were in times like this when you can't get contractors to show up.

Kareen Wilkinson

Save your time and money. They fixed nothing, but charged me $99 for a dispatch fee and then $303 as a "diagnostic" fee. Basically, they called the company that made the machine and pointed out some things that need to be fixed. Then ultimately said that a new entire heating system is the solution for the price of $15,000. Tried to make it sound great by offering payment plans and credit. Got a new HVAC specialist who was able to repair what they could not and just looked at. Companies like these are tricky because they charge you for doing very little, but really want the big bucks of a new system.

Andrew Liu

JT was friendly, professional, and fast. He replaced our dishwasher supply line without needing to remove the dishwasher, which saved us hundreds of dollars. It was not easy to reach under the dishwasher to cut and remove the copper pipe and then install the new hose but he did it quickly and with a positive attitude. He wore booties to keep the house clean and cleaned up after his work. We really appreciate him coming out so that we can finally use our new dishwasher!

Legia Pisinski

Jeff was amazing! He came out the same day I called with the issue, was on time, clear and concise with what the issue was - explained the options available with applicable prices. He was also incredibly prompt in resolving the issue and accommodated me working from home. Thank you Jeff!

Maryse Saintil

Although there were mishaps initially while installing the heating system, the staff recovered swiftly. Jeff, Jason, Zach Glasgow, and Antoine Caparotta reacted promptly to the issues and resolved them on a timely manner. So far, I am happy with the outcome. A few weeks later I had to replace an old water heater. Klajdi and Thomas came to install the new water heater for us. They were on time, very professional. I appreciated that before leaving Klajdi explained exactly what was done, showed me where the water valve was located as well as the automatic flood shut off valve that was installed. Excellent job!

Andres Plaza

Finally people that know what they are talking about. Boston Standard Company sent Jeff and Dan to debug and repair the electrical system of my boiler heating system; they look at the installation and diagnose immediately what was happening. The repair was quick and reasonable. I highly recommend them over "other" known repair companies.

Elena Goncharova

JT identified the issue very quickly, made the repairs, and left absolutely no mess. Everything works great. Thank you!!

amy johnson

Boston Standard was incredibly responsive and professional. I couldn't have asked for more in terms of communication, both over the phone and via email, including sending out estimates promptly. The technician arrived on time and diagnosed the problem quickly and correctly. I'll definitely be using them again!

Maia Goodall

I was impressed with how professional everyone was who i interacted with getting my project done! Everyone arrived on time and did the work on a timely basis. They were very helpful walking me thru the Mass Save process to get a loan for the work. Highly recommend this company and will be using them for upkeep on the system.

indtrk

I hired Boston Standard to replace my failing gas fired boiler. The salesman Leo was quick to respond with a detailed quote. Price was competitive. They offered a cash/check discount. They were able to fit me in quickly based on my semi-emergency. The crew showed up as scheduled and worked two long days to get me heat and hot water. Tim and Ty worked for 11+ hours the first day and 12+ hours the second. Leaving me with heat and hot water by 10:00pm on day 2. Tim came back the next day, Saturday, to finish up, clean up and have the factory rep check the unit for proper operation. I am very happy with the whole experience. The installation looks awesome. I highly recommend Boston Standard Plumbing.

Scott White

We have a monthly service contract with Boston Standard. They are a professionally run company - they show up on time, do what needs to be done and leave the house as clean as it was as they arrived. We have had to make a few emergency calls and they have been there when we needed them. We have recommended them to friends and they have had equally good experiences. When we had a question, we got an immediate and satisfactory response. They stand by their work. I would highly encourage using them for any plumbing-related work.

Jonathan Rose

We used Boston Standard to replace the steam boiler for our condo association. They were great to work with and always very professional and responsive. They made sure the job was done right, and we would gladly have them come back in the future.

Irene Cook

AC has not been working on a unit Boston Standard installed just a couple of years ago. Technician was not able to solve the problem. And now we are waiting who knows how long on a part. This particular technician was the same one the last time there was an issue. They were not able to solve the issue on the first visit then and we had a 2nd visit where they solved the issue. Wish all technicians here were highly skilled and able to solve the issue on the first visit.

Stuart Rubinow

They called to say they could come a day earlier than scheduled. Then sent a text saying the plumber was on his way, with his name and photo. Kai did an excellent job and was super-personable. This was an excellent experience in every way. And if we ever need plumbing service again, we'll ask for Kai!

David

Ion came to fix our rooftop AC unit in the North End, and was excellent! Very professional and informative, and properly and quickly diagnosed and fixed the problem. Thanks Ion!

Thomas Rising

Boston Standard (Jeff) was great! Very professional and they did a great job in installing new gas piping to our outside gas fire pit and also hooking up the main gas line to the newly installed upgraded gas meter by National Grid. Great work all round, and will definitely recommend! Thank you!

Samuel Mortimer

Our condo association has used Boston Standard many times for heating issues. They have consistently been great each time. Their technicians are great with old systems, they haven't tried to sell us unnecessary repairs and they do a thorough job in their work. I would recommend them to anyone in need of heating system repairs.

ciola bennett

Boston Standard did a wonderful job from beginning to end with the installation of a ductless cooling and heating unit. The installer Antoine was thorough, detail oriented, neat, and very respectful. I would recommend him and the company to anyone.

Benjamin Evett

Our steam boiler cracked and we needed to replace it. Leo, the Boston Standard sales rep, was informed, personable, and not pushy. I went them partly because they offered 0% financing for 60 mos. which none of the other companies offered. They arrived on time, and Danny, the head of the job, was great. Here's the kicker: there was a miscommunication between the prep team and the demo team, and they accidentally removed the downstairs unit's boiler instead of ours. My 88-year-old mother lives there, and it's winter in Boston, so I was understandably concerned. They didn't bat an eye. They installed the boiler meant for our unit that day so she didn't lose heat, and they got a second boiler over that same day and installed it for us the next day. They only charged us for the one, so we got two new boilers for the price of one. I really appreciate how they just dealt with the problem, and didn't give me any hassle or any sort of runaround. Danny did a thorough and beautiful job installing the boilers, and left everything clean and looking great.

Christiane Donahue

He was on time, professional, very knowledgeable, and very thorough! He was here to give an estimate.

Brian Whalley

We had Boston standard install two ductless acs in our condo and they were excellent end to end. Leo fully explained the process, listened to our needs, answered all our questions and gave us different options to cool our condo. We then had Matt ashlyn and team do the install over two days. They were respectful responsive and did a great job installing everything and it looks great! They completely cleaned up everything and cannot recommend them enough.

scott kriscenski

Boston Standard was quick to respond when our older HVAC system failed and left tenants without heat. We received same day options and were able to quickly initiate the work and get everything back up and running. Communication was excellent and text confirmation notices were extremely helpful.

Jeanne Pelletier

Boston Standard is simply one of the best contractors we've ever worked with. The project manager (Kyle) and the whole team (among them, Matt) were super helpful, came up with creative, cost-effective solutions for all the issues we had, and were very professional -- calling well in advance to schedule appointments, accomodating our tight timeframes, leaving the space spotless, and sending the same team to assure continuity. We've had quotes over the years to install AC but we never felt like the companies understood how to deal with an old townhouse. We ultimately went with Boston Standard because the project manager clearly thought everything through and was really focussed on finding the right solution that worked within our narrow constraints. The system works great. The venting for our stove was also done exceptionally well (Wilson) -- Boston Standard workers fit it into a very narrow space expertly. We're very happy with the work and would highly recommend them to anyone.

J Coston

Daniel was knowledgeable and extremely helpful. I plan on using their services for my yearly maintenance.

Bradlee Edmondson (Brad)

Boston Standard came out and did their usual excellent work. Our plumbers were on time, fantastic, and professional. They went through everything on my checklist, installed everything, and answered all my questions, leaving me very comfortable with the work and with my condo's plumbing. Thank you!

Christine Rodriguez

Prescott was punctual, courteous, professional, and very helpful. I could not have asked for better service. Thank you!

Michele Frangella

I've been with Boston Standard for the past two years. As a first time home owner, I had a lot to learn and I've always been impressed with the time their technicians have taken to explain things to me and show me how various systems work. They've helped with a range of issues, including a tricky new gas stove installation, leaky toilet, fixing my heat when it broke during subzero temperatures, and routine care for my HVAC system. Their services are the highest quality and the technicians are outstanding, both for their knowledge and professionalism. Their costs are competitive, but usually on the higher end of the scale. However, with that cost comes dependability, excellent customer service and professionalism, which makes their services stand out.

Michael Bellefeuille

Joel and Chris from Boston Standard installed our new water heater and removed our old one. They were very professional, great to work with, and happy to answer our questions. The installation is immaculate--very neat and compact. I recommend them very highly.

Lauren Vancheri

Tim did a fantastic job this week when our heating unit died. Tim was extremely thorough the first time he came to assess the situation, temporarily was able to turn back on our heat for a few days, and then returned to replace the entire boiler! Tim and Tom were here from 9-7 today and did a fantastic job! If you are looking for a professional, reliable, personable team, then look no further. They did an amazing job! Highly recommend! Thanks Tim and Tom!

James Weliky

Service and communication was prompt and clear. Plumbers themselves were professional, polite, informative. Definitely recommend

Mary Tenney

I found myself needing to replace my non-working central AC and in the process of looking at what that entailed, decided to also replace my heating system to match the new AC. After several weeks of research on what was the best system for me, I then understood a quality install is just as important. Using Mass Save for 0% financing, I took their recommendation to obtain multiple quotes. While Boston Standard was the most expensive of the 4 quotes I solicited, I ultimately chose them in the end because of how detailed they explained my project, and also because their written proposal was the most comprehensive of the quotes I received. I felt I knew EXACTLY what I was signing on for. My project was not without hiccups but what I felt set Boston Standard apart was of how responsive they were. The office staff addressed all of my questions in a timely manner, and the technicians and electricians working in my home were professional, friendly, respectful, knowledgeable, and ON TIME every day! Don't get that too often anymore! I felt very comfortable going to my job every day leaving them to do their work, getting a full report at the end of each day. Prior to signing the contract, I did see Boston Standard received some negative reviews. I know you cannot please all of the people all of the time and yet, I will admit, they did make me pause. Something else kept me from caving in to those reviews and now that I have the Cadillac of heating and cooling expertly installed, I am so VERY glad I chose the Trane variable speed, and am even happier I chose the most expensive estimate for install in my pile. They did not disappoint. You really do get what you pay for. I would recommend Boston Standard Company to anyone without hesitation.

Max Gruner

Boston Standard is fantastic. As a long-time customer, I can greatly recommend this company. Specifically, this company shows incredible responsiveness even over the holidays, very personable, professional, and knowledgable customer service, and great quality of work. I really appreciate getting a call from the company's president directly when there was some confusion as to a work-order. Thank you, Boston Standard.

Taryn Kurcz

Ben was absolutely awesome. We had an emergency from a leaky water heater, and Ben still came on a Friday night to help. He was very calm and knowledgeable, and he and his assistant carried a 50-lb water heater up and down 4 flights of stairs with no complaints. I felt comfortable that he knew exactly what he was doing, and he worked very hard. I highly recommend using Ben—he was a breath of fresh air after dealing with people before him who were nowhere near as great as he was.

Joseph Indelicato

Early for appointment and very thorough and found and did a great job repairing problem

Benjamin MacNeil

The tech communicated his arrival time and was on time the morning of the service. JT and Jose were able to assess the problem and provide pricing each step of the way. I had gotten pricing for the work from other plumbers and Boston Standard was on the higher end however, the techs were professional, wore boot covers, cleaned up after themselves, completed the work in a single visit and provide a warranty. For the price difference, the professionalism was worth it in my opinion. Would use again.

Barry Doyle

We needed to replace our boiler, which also provides hot water, in our condo. Boston Standard excelled in every step! The project was reviewed in detail and options were discussed, all in layperson terms. They were not simply pitching one most expensive plan. The proposal was very thorough and easy to understand. Scheduling was handled efficiently through the well trained and courteous office staff. The installers were fantastic - punctual, would explain what they were doing, professional and courteous. I had a few questions after the work was completed and all were responded to promptly. I've done many projects and renovations in my properties and can say without hesitation that working with Boston Standard was one of the best contractor experiences I've had.

John Matthews

Boston Standard handled a couple of simultaneous problems promptly and expertly. You're paying for scale and skillfulness--our technician solved a tricky drain clog with minimal invasion, and installed two water heaters (acquiring them and installing them both the same day, just a few days after we first contacted them). One small plumbing issue that remained was resolved the next morning, as soon as we reported it, and Boston Standard stood behind their work 100%.

Caroline Claflin

Joe and his team are absolute professionals! I won the November boiler giveaway, and Boston Standard replaced my ancient boilers with a new high efficiency Lochinvar Knight system at a steep discount. We had a wonderful experience with Boston Standard: their employees are knowledgable, efficient, and polite. Couldn't recommend them more!

Ed Esposito

Hats off to this company. Even though they couldn't install my dishwasher with my kitchen configuration, they didn't charge me for the work they did.

Peter Accardi

Thanks. Nate was Excellent . Wish you’d make it easier to give him A good review. Forget Google

Michael S. Teller, AIA

Our boiler stopped working on the evening of Memorial Day. I called at 9 that night and they were on site at 2:00 the next day. They diagnosed the problem, went and got the parts, and fixed it that day. In fact they stayed until 7 PM to finish the job as there was a programming issue that I suspected we had. For some reason the boiler was programmed to shut off at night. In the winter it would always be cold in the morning in our house. James and Tony were terrific. Boston Standard has always been reliable, prompt, professional, and knowledgeable. I like that they always take my calls and warranty the whole process. I’ve tried to get other plumbers to come. That was a frustrating process. Solved it with Boston Standard.

Darcy Currey

The techs are always on time, polite, honest and a pleasure to work with. We recently had Nate and JT and a few others (I’m sorry, I don’t remember their names) work in our home and they were all lovely. Boston Standard always makes sure we keep up with our yearly maintenance and are very flexible in changing appointments. We woke up the other day to learn that our hot water heater had gone, they were able to come and replace it the same day. I would highly recommend Boston Standard in anything you need to take care of Your home.

Gail Wainer

Bill changed the filter in a very difficult area to reach in the unit. He was punctual, responsive, knowledgeable and very pleasant. The process from start (initiating call for service) to finish was perfect. Boston Standard is a keeper!

Michael Susi

Great experience with Boston Standard swapping a gas dryer for me. The technicians wrapped their shoes with plastic before entering the home and left work area clean. They bumped my appointment up two days when an opening was available and arrived within the given timeframe. Techs were professional and worked quickly. Will be using them in the future!

Pmv73

I will keep this company on speed dial, they were as professional, efficient, affordable, and attentive as I was hoping for and so much more! I asked more questions than I had any right to on plumbing and heating issues and the tech Dan was super friendly and informative, there was nothing he couldn’t answer, a good sign of a true professional. This was my first time using them but it certainly won’t be the last. Lastly, I’d like to also give a shout out to their super friendly office staff that helped set everything up and made it very easy to get everything accomplished.

Merle Jacobs

Ion was the best at troubleshooting and solving a very stubborn problem. I’ve had so much trouble with my AC system, and knowing that experts like Ion can help makes it all better.

Katie Burke

I had an issue with a leak and Tim W came out to look at it--he was super thoughtful and helpful and went above and beyond to help me address it, which I really appreciated. Today he came back to install new filters and was professional and prompt in doing so, and thoughtful in his proactive suggestions to make sure I'm set up through the winter for anything my place needs. My only feedback is that their arrival windows for me have been off (today only by a half hour so not bad, but two weeks ago it was hours off due to an issue at another site), so to plan for extra time, but I think that's true of any plumbing and heating needs in the middle of a Boston winter-Tim is fantastic and I can't say enough good things about his help.

Jean O'Halloran

Kai and Will were awesome — on time, professional, and friendly. They figured out how to get our gray working again and provided amazing customer service. Highly recommend!

Mike Covino

The technicians were very through, professional and neat. The wore shoe protection to avoid any damage to our hardwood floors and left the area as clean as they found it. I would definitely recommends Boston Standard and have been a client for almost 8 years.

Valéria Souza

We love Boston Standard. They have, over the years, replaced our thermostat twice, replaced our water heater, repaired our boiler and heating system, and upgraded two of our faucets. Their service techs are always prompt, courteous, and professional. We will be lifelong customers of this company. Thank you, Boston Standard.

Julianne Human

Boston Standard helped me repair my broken AC (roof unit on top of my building). James was my technician and he was super knowledgeable and informative, and he did a great job! I highly recommend Boston Standard :)

Andrei Loas

I only needed an annual tune-up for my apartment unit's gas boiler. They wouldn't provide me a quote or estimate on the phone, as they "needed to come on site to see what it's about", even though i sent them pictures of the system and the model. I accepted they come on site and they slapped me with a >$600 annual maintenance plan. No other options offered such as a one time tune up. Lesson learned not to ever call anyone for a job without getting a firm estimate first.

Nguyen Nguyen

Boston Standard management and communication is excellent You’ll be able to communicate with all levels, from the owner/CEO, manager, administrator, and technician, in nearly real-time Jobs are almost always done right. If not, you’ll get 3 years guarantee for whatever goes wrong in the job for free of charge

Gabriel Caro

Excellent and reliable service. Very quick to schedule and actually show up on time. Great service, although perhaps not the cheapest. Definitely worth it in an emergency. I've used them repeatedly and their work is always great.

Carla Vale

Great first experience with Boston Standard. Klajdi, the technician, was very knowledgeable and professional. All the services I required were expertly completed and I got great advice on the maintenance of my systems.

Sarah Leaf-Herrmann

Boston Standard is wonderful, with staff that are professional experts. I have hired Boston Standard for years to work on our plumbing and electrical systems. Their work on a Mitsubishi heat exchange unit (AC) in our 1926 condo was done quickly and impeccably. Whatever pops up, the Boston Standard team can immediately diagnose the problem and repair it well. Before discovering Boston Standard, I tried using other licensed plumbers and electricians and, after the work is done, appliances aren’t running quite right or light switches no longer work. I highly recommend taking advantage of the professionalism and expertise that Boston Standard offers every client. I am happy to recommend the company to friends, colleagues, and neighbors whenever someone asks for a referral.

Lindsey Varney

Boston Standard is fantastic from start to finish- from their ease of booking, clear communication with reception and billing, and of course their professional maintenance staff. They're a well-oiled operation and it shows. Manny and his partner Brandon were kind, efficient, and tidy (and Covid safe). I will definitely be using them again when it comes time to service my system.

Paul Berkeley

The Service Tech arrived on time, wore a mask, explained everything he was going to do, drew my attention to a problem unrelated to the service he was performing and gave me a reference to have it taken care of. When he completed his work he asked if I had anything else I wanted to bring to his attention or any questions he could answer. I felt that I was dealing with a company that recognized the importance of quality Customer service.

Kate Hardy

The whole team was great - from scheduling, to talking through options with me and taking time to answer a ton of questions, and through the installation. They worked quickly and cleanly and we couldn’t be happier. Would definitely recommend to others.

Peter Winterbottom

Danny diagnosed the repair and two days later was back with the part. He was friendly, knowledgeable, and professional. We would gladly do business with him again.

Peter Pavlina

Outstanding company. Excellent quality, great people, very professional. I highly recommend them.

Matthew Hirst

Boston Standard and Wilson, Shazia and Javier took great care of me during my recent boiler replacement project. They were prompt, responsive and most of all delivered quality work. It was a pleasure working with them and would highly recommend them to anyone looking for HVAC service in the area. They are my go to.

Ryan R.

We had a growing list of plumbing issues in our condo and weren't sure who to call. I found Boston Standard Company on Google and they were great. Cost us way less to get our issues fixed than I was expecting, and the customer service was great. The woman who helped me make an appointment was really friendly and helpful. Mike and Caesar showed up on schedule and had the work done in no time. They were both friendly and knowledgable, and did great work. I couldn't be happier. Thanks to everybody at Boston Standard Company!

Matthew O.

Great overall experience. Quick and complete. Will definitely use them again.

Carolyn Goff

I've had my home for over 36 years, used many different plumbing/HVAC companies, Boston Standard by far is the best. Every job Boston Standard has done in my multi family house has been easy to schedule, they show up on time, are knowledgeable, professional, friendly and you know they are going to take care as if it was their own home. They came this time to repair a shower faucet that broke and the water was running. It’s and old after thought shower on a claw bathtub. I called on Tuesday and they came the next day an actually an hour earlier than scheduled which was great! I received a call and a text message that Kai W was on his way. Then Kai called me and gave me the 20 minute eta. He and Brian arrived, put booties on their shoes and worked on that faucet for a few hours. They were very professional, friendly and efficient. Explained everything as they were working on the repair. Thanks guys! Kudos to the management at Boston Standard. Keep up the good work. Sign up for a service contract, it’s well worth the peace of mind!

Beth Baker

Jeff was very professional, and took time to explain what was wrong with our Navien water heater and what type of maintenance we should consider moving forward. I also appreciated Boston standards COVID protocols - they are committed to keeping staff and clients healthy. I would use them again

Ken Blumberg

Once again Boston Standard came on time and worked efficiently. While he was there Josh and his assistant checked out our boiler (an annual feature for members). Josh also noted that our dehumidifier pump was making a rattling noise. Since it's under warranty Boston Standard will replace it free. Josh was, like other Boston Standard staff, a pleasure to work with.

Milton Kop

Boston Standard is the best and most professional HVAC contractor among the many mediocre service providers I have used. They respond and arrive extremely promptly. Boston Standard offers expert advice and thorough diagnosis of the problems. They provide accurate estimates. The installations, repairs, and investigations are completed in the timeframe they promise or sometimes in less time. Boston Standard always cleans up the work area very well. They also follow Covid protocols and wear those booties over their shoes whenever working inside. I live in an area where traffic is busy and parking is tight. However, their technicians never complain about parking or ask me to save one for them (although I try). I highly recommend Boston Standard for HVAC installation, repairs, and diagnosis. After being so disappointed with so many other contractors I won’t consider using anyone else. Their team will take great care of you whether it is the courteous people answering the phone, the great technicians like Wilfred and Tim, or the managers like Joseph or Mike.

Madeleine Jeune

Ben Strolsky and an assistant were my technicians. They were punctual, professional, accommodating, respectful, patient, competent, and extremely knowledgeable. Ben and his assistant did one of the best installation of a Navien Combi broiler I have ever seen, to be clear this was my 4th Combi broiler install and by far the best experience I have had. Not to mention, they left the work area cleaner than how they found it. Before leaving the work site, Ben explained what was done and answered all of my questions, I never felt rushed. Furthermore, when this company says they want to insure the customer is satisfied with their service, they truly mean it. After having a some what unpleasant experience with one of their technician. I was contacted by Emily immediately, who rectified the situation and left me feeling like a valued customer, who’s experience really does matter to them. I am in the process of hiring Boston Standard for some additional plumbing issues have been having. They offer great value for the price! This company’s work speaks for its self! I highly recommend them!

Amy Sandler

Jose was able to find the problem with my new ductless units that Boston Standard installed and explain it so I understood. Boston Standard lives up to their word that will work tirelessly to figure out what’s wrong with your unit. In my case, the AC system was not generating cool enough AC. It’s now working extremely well, thanks to the tireless efforts, professionalism, persistence, and patience that Jose and the entire Boston Standard team demonstrated.

Jane O'Malley

Excellent service. After drain company could not complete the job, Boston Standard arrived promptly and solved the problem. They charged us only for a service call. We will definitely be using them in the future.

Tom Downard

The experience was good. The plumber was very friendly and respectful of our home. He took time to explain our options. I will be talking to another employee at noon so I hope it goes well.

Geoffrey Stuart

Jeff and Lilian replaced a copper plumbing stack in our Dutch colonial which was near end of expected life. It was a large job which was further complicated by the odd way the house had been remodeled over the years. They worked professionally and tirelessly and kept us in the loop at every stage and kept things as clean as possible. Great job. I will use them again.

Luiz Soares

Wonderful! I’m very impressed with the work and the professionalism. I’m incredibly happy with the service.

Bill C

Boston Standard is extremely reliable and professional. They also work to make sure they get the job done, no matter how difficult. They have done an excellent job for plumbing work, heating and air conditioning for us.

Sindhu Banerjee

Had a very professional consultation with Boston Standard Company to explore central AC installation. The service was punctual and careful given COVID-19 precautions, and very prompt as I received multiple estimates the same day as the consultation. Great overall service and professionalism.

Rob Mathis

Very easy to work with, responsive, and up front about costs. Really appreciated the careful efforts they went through to make sure the ductless system they installed would work for our purposes. I'm looking forward to working with them in the future.

Carlie Martinez

Bill was amazing to work with. Super grateful for his service!

stephen mcbride

The team at Boston Standard was amazing. From estimate to installation, they were extremely helpful and explained all of our options at every step. Their price was also competitive with the other estimates we received - we utilized them to replace our aging HVAC system. The process was painless and they helped us apply for the HEAT loan as well as our eligible rebates. Definitely recommend giving them a call!

Patrick

Fantastic experience. These guys are on time, professional, and produce high-quality work. We had a large project to install a power vent and the team didn’t stop until the unit was working perfectly. They even came back within an hour after calling the next day to make a minor adjustment. A+

Kevin

Wilson did an awesome job Converting my oil fired boiler To a new gas boiler. His team was professional and knowledgeable. They explained the whole process and they cleaned up after they were done. Everything worked perfectly. I couldn't be more satisfied.

Tim LeCam

Bill was on time, professional and thorough. He answered some questions about our service plan and made some recommendations. Honest, professional service.

Dione Kobayashi

I get different people every time I get maintenance or service from Boston Standard but all have been knowledgeable and professional.

kristen lee-bernier

Boston Standard has a great technician, Manny, that was timely and professional. I give 5 stars for Manny as he was honest and identified a small leak in one of the connections. I am knocking off a star for Boston Standard as they are pricey and we had an issue associated with the the hvac system they installed.

Stephen Akiki

Extremely professional and helpful. The go-to people I call for any plumbing needs.

Joy Huang

I've been using Boston Standard for my plumbing and HVAC needs for 7 years now. They are always professional, reliable, and punctual. Brandon came to replace my garbage disposal today and brought his own mask and booties. He was able to explain the quote to me clearly and did not push for me to also buy the Plumbing Home Protection Plan, which I did anyways because it was a good deal. He worked quickly and cleaned up after himself. 10/10 will always use Boston Standard!

James Rice

Boston Standard has been able and equipped to evaluate and diagnose issues with a complicated heating/cooling system in an old Boston home. Scott prepared and took time to describe work quotes that were easy to understand and included options at various price points. Haley proactively scheduled the work and quickly and professionally responded to questions. Installation specialist, Kyle, was always punctual and took ownership of his high-quality work during both diagnosis and repair. I look forward to working with Boston Standard in the future.

Gerard Gardner

Great service and very educated and talented techncian. Thank you for a great experience!

Jason Gerdom

We've had only good experiences with Boston Standard. Everyone who has visited our home has been very friendly and professional, and the folks in the office make working with them pretty easy. The owner has been very helpful on the phone and even made a service call himself when we were without heat a few years ago. Another time, the weekend on-call technician worked with me over the phone, and I was able to fix the very minor issue that prevented my furnace from firing, saving him a trip to my house and saving me the cost of a service visit. Perhaps one of the things I appreciate most is that they have never try to sell me something I don't need. If it's not an easy call one way or the other, the technicians go over the pros and cons and include us in the decision of how to proceed.

Paige Czarniak

We received professional and courteous service from the salesman, Scott, office personnel, and the service technicians, Vic and his apprentice, Mike. We had central air installed in our home and a mini-split heat pump installed in my mother’s apartment above the garage. We look forward to using our new cooling systems this summer! Thank you again Scott and Alex for your time spent over the phone and at our home explaining our options, written proposal and arranging the work to be done! And a really big thank you to Vic, Mike and Ben who worked diligently to get our central air system installed. Our family would recommend this company highly! My husband and I are happy that our son, Kyle, has found a trustworthy, reliable, and supportive company to work for.

Timothy Hennigan

We’ve had issues with our central air unit for a very long time We we’re frustrated but Billy from Boston Standard was relentless In his most recent visit he spent some thing like a ten hour day working on it Boston Standard was finally able to diagnose the problem as an electrical issue so the sent their electricians, who are our new electricians; Dylan, Eric and Tony who we’re personable, knowledgeable, professional, and fast They immediately identified and resolved the issue and it’s working well for the first time in memory Billy, Dylan, Eric and Tony were great to work with and did not stop until the problem was solved

Maggie Harrity

I had a great experience with Boston Standard. Brandon, Ben, and Ervis were all super helpful, timely, clean, and genuinely pleasant. I had a number of plumbing jobs that needed to be done in a new apartment, some of which were pretty tricky, and they were fantastic. I will absolutely be using them in the future, and would highly recommend them to anyone that was in need of a plumber!

dan luker

We have used Boston Standard Company for all our heating, AC and plumbing for several years now. As a retired general contractor doing residential renovations for 40 years, I would say they deserve 5 stars. Everyone who has come to our home and all the office staff have been, professional, kind and knowledgeable. They have stayed in touch all the way along the process, from scheduling to actual on-site work. They have always been on time and proficient at fixing our problems and meeting all our needs. I would give them 6 stars if possible. and still they exceed expectations a year after I wrote this review and they just finished replacing 2 faucets.

Andy Levi

BSC are probably the most professional and responsive company in Boston. The entire staff from the president to all of the technicians are always responsive and willing to take the time to work with you. Extremely honest. After many weeks and attempts to fix my heating system, BSC came to the rescue to get the job done. I would recommend them to anyone who needs a new equipment or repair.

Hollis Day

Very prompt. Gave estimate up front. Explained the problem clearly. Able to give loaner a/c unit during the massive heat wave while waiting for parts to come in and scheduled repair asap.

Heather Mumford

Boston Standard isn't the least expensive option, but it is by far the highest quality option. Their service is always professional, reliable, courteous, and friendly; the team does a great job talking through what they've seen and what needs repair, and they make it easy to move forward with next steps on what initially feels complicated. At the end of every visit I feel like I have a complete and holistic understanding of what is going on and what needs to happen next. Team members are also thoughtful in a way I hadn't anticipated--their administrative team assists with finding rebates/discounts through MassSave, which I think is stellar of them, and the visiting technicians always wear covers on their work boots, brought in our mail, and even offered to take in our trash barrels (my hands were tied with a newborn!). Seriously: these folks go above and beyond! We're super pleased.

ROBERT SIEGELMAN

Nate has fixed a leaking toilet and replaced an older one for us in the last few months. He is courteous and polite, but even better he is friendly and helpful. It is nice to have a likable person around when repairs are being made.

Cory Beaudoin

Joarez was awesome... my estimate my super-thorough and professional, and the entire process was painless from the phone call, scheduling, and on-site visit. My specific project went in a different direction, but I wouldn't hesitate to schedule Boston Standard for a new project in the future!

Jesse Southwick

They responded within a few minutes and we’re here within a couple hours of my first call. Technician was professional, knowledgeable , clear and customer-oriented. I have nothing but positive comments. I will call them again and recommend them highly.

Thatiana G

Replaced a basement water tank that had burst overnight. Called Boston Standard Company and even signed up for their service plan. They were timely and professional. Will totally have them on speed dial moving forward.

Ashley Brzezinski

Awesome team of people, very responsive and professional and they even put shoe covers on when they came into my house. It was also awesome to see female technician working on our washer/dryer. I would hire these guys again for sure and recommend them to friends and family.

Ursula Elsinger

I had a Mitsubishi mini-split system installed last December. Boston Standard also helped with a hot water issue last fall. Prices are reasonable but service is what I value most. Everyone I've talked to from an answering service to techs to the owner himself have been friendly and responsive whenever I've had questions or issues. As a relatively new home owner, finding a trusted company has been a huge help. I'd recommend Boston Standard for anyone looking into ductless ac and/or plumbing projects planned or emergency.

Eric Frost

Boston Standard is very professional and was able to work with us on our exact needs and was able to recommend the proper equipment for our home. Their technicians and installers were very knowledgeable and kept us updated on every step of the process throughout the installation. They cleaned up at the end of each day and their office made sure to follow up with me on the progress of the project as well. They processed the Mass Save Energy Rebates and made the entire process painless. I would use them again in the future for any HVAC and plumbing needs.

Lois Perret

My hot water heater needed to be replaced. Klajdi and his assistants looked at what needed to be done, quoted me a price that was almost exactly what I expected to pay, and Klajdi carefully explained everything to me, taking time to answer all my questions. Boston Standard arrived on time and finished up the job exactly when they said they would. The price quoted was what I paid, and what an amazing job they did!!! I was over the moon happy! What a great relief to have this done and I don't have to worry anymore. Hot water is working properly and at exactly the right temperature. Wonderful experience. Great job! Thank you Klajdi!

john doyle

AC service , very professional, knowledgeable tech , good service , explained things well , would definitely use again/recommend

John Joyce

Been a Boston Standard customer for some years now. Had annual pre-winter HVAC systems inspection and maintenance done today in my 2 family property. The HVAC tech Manny was super professional, thorough, and efficient. He’s a real asset to Boston Standard, and I highly recommend Boston Standard for your heating and cooling needs. I’m a happy customer and glad to have the Boston Standard Team in my corner! Thanks Manny and Boston Standard!

Loc Duong

Boston Standard Company has proven to be professional and efficient. As a customer who is enrolled in their maintenance program, they came to our house to tune up and repair our central AC condenser to our full satisfaction. Recently, I even received an email to remind me of my entitled second visit to tune up our heating system. The technicians were friendly and straightforward. We have great confidence in Boston Standard Company!

Anne Doyle

I am always pleased with the yearly maintenance service and workers. Having my heating and water heater replaced at one time was a big job and again the staff were professional and kept me up-to-date on their progress through out the work. The new system is great.

Deborah Rossi

We are in the process of selecting a contractor to replace an old HVAC system in our condo. With prices fluctuating between 8,000 and 17,000 along with many horror stories, I decided to do my homework and read, read, read. Although we have not made a final decision, I was most impressed with Boston Standard. Ryan was pleasant, informative and left us with a detailed summary of work, review literature and a hard estimate. With a few questions pending, we certainly feel comfortable if we decide to select Boston Standard. I will return with a review once the work is completed.

Jordan k

BSC came out to help us take a look at an issue with our hvac system. Got charged a pretty decent investigation fee just to learn I had a problem.. which wasn’t particularly helpful. While they suspected it was a blockage, the only solution was to start cutting holes in the ceiling to locate a “potential issue”, which would then be on us to get fixed. I know some companies offer cameras that can be fed into the vents to diagnose. It’s 2021, BSC needs to catch up!

Suzanne M

The guys did a great job installing a ductless mini split system and have been very responsive to my questions that have come up after. They also identified and fixed an unrelated safety issue that they found, which I am incredibly grateful for!

Dave Neiman

Tom did a fine job on the annual maintenance servicing my boiler.

Mary Urbina

The technician was very professional, thoughtful and knowledgeable. Very happy with the time up

Jere Genest

This is my go-to plumbing company. They always ensure that my service happens promptly. For big jobs they ensure I understand every item on the quotes and they always give more than one option. The service teams are always courteous and go the extra mile. I just got my central AC into replaced. The technicians Tim and Nate were amazing and professional and made sure I was taken care of on the hottest day of the year. I strongly recommend if you need hvac or plumbing work!

Nicholas Cermak

I called and had someone out here the next day. The technician was friendly and got the job done that day.

Jennifer Ashburn

From the initial contact to completed service Boston Standard was 100% professional. I’d been working with another service company that went out of biz. A tankless water heater the initial company installed wasn’t able to provide HW to one of our showers. The other company had diagnosed a problem with the WH and was suggesting hefty repair and replacement. Boston Standard techs came in and diagnosed a faulty shower head and replaced the innards of the faucet. Voila hot water!! The techs arrived wearing masks, gloves and booties and never removed them during service. They worked clean, quickly and respectfully in our home and I thought the price was fair. They were also very clear and communicative from start to finish. I received texts confirming service as well as a courtesy call 15 min before arrival. I wouldn’t hesitate to recommend BSC.

Neal Merbaum

Boston Standard was here twice in the last week. First, Frank and Tim installed a temporary water heater so we would have hot water while we waited for the install of our new furnace and hot water heater (and air conditioning system). The first indication that they were professionals was that they immediately began to put booties on without me asking. They were polite and professional, finished in less than the estimated time, and did a great job. Then, Frank and Kyle came on Thursday to install our new system. Once again, polite and professional. They did a fantastic job — rearranged some things to give us a bit more space in the basement, set everything up, made sure it worked, cleaned up well. Even though there was a slight miscommunication with the office and the two-day install window was a bit short for a system that included air conditioning, the guys worked hard to get the whole thing done in that timeframe. And, except for a few things that Frank came back to do today (because it got too dark yesterday to finish), they managed to do it. An amazing job. A quick note about Leo, who came to look at our old system and propose a new one. He spent way more time than anyone else giving me a proposal had, and his proposal was very clear and reasonably priced. He also was available to answer all my questions — I had many — and even answered my text while he was away on vacation to help fix an issue with the temp water heater. Based on these experiences, I would unhesitatingly recommend Boston Standard.

Eric Smallwood

Boston Standard did an amazing job for us installing an antique sink into our ceramics studio and rerouting an HVAC drain, A+. They were very professional, timely, and knew how to make the plumbing pipes look neat and tidy. We're very happy with the result.

Tracie Edwards

Thank you. Chris was lovely and assured me that my system is all ready to go for the winter.

Steve Sigel

Service was on time, done quickly and professionally. Service tech was excellent.

Dave Mckenzie

Experience was good and we are still in the process of making a decision on our next move

Travis Stewart

I can not begin to say how much I like Boston Standard. They installed my new HVAC system last year. This time was my annual maintenance of that system. I had asked to also have a service call to look at some plumbing issues I was having. The representative on the phone was awesome. She said she would just have it done at the same time as my maintenance therefore saving me the service call fee. Not many places do that these days. Brandon and Dylan showed up on time and were great! I highly recommend Boston Standard.

Nancy Deleon

The service from Boston Standard was/is impeccable. Starting with Scott who assessed and quoted the work and was very helpful in answering my many questions and emails. Then Frank and Jorge who installed the tankless heater. They were amazing, professional, knowledgeable and super efficient. I highly recommend Boston Standard - they will be my go-to from now on!!!

Joanne Cerullo

This company is fantastic. They definitely set a industry standard for prompt and excellent service. My A/C broke down in the middle of a heat wave. They came out the next day and worked on it for hours, making sure it was in working order before leaving. Personable and experienced technicians who clean up after themselves. Reasonable prices. I opted for the service contract and couldn't be happier about the decision. With a 125 yr. old triple decker, they have given me peace of mind.

Fam Jadic

Good quality and fair price. Both the technician that provided the estimate and the one installing the heating system have been responsive, punctual and did an overall excellent job. Highly recommended.

Dave Lenane

If you need a reliable plumbing, HVAC and electrical company then I highly recommend Boston Standard Company. I had them come out to replace 2 toilets, replace my outside hose bibb, replace 3 shutoff valves in my basement, service my 5 zone heating system and get my 3 ac systems ready for the warm weather. They are technically superior to any other company I have ever used. The entire process from booking to estimate to payment is simple and well explained. Their techs Jeff and geez I’m sorry I don’t remember the young woman’s name, we’re on time, respectful in keeping my home the way they found it, and extremely knowledgeable. The work was performed quickly with minimal downtime and they hauled away all the old stuff! Amazing! Thank you! Highly, highly,highly recommended!

Kyle Smith

Boston Standard (both on the phone as well as Leo P. On-site) were very professional, responsive and communicative. Their quality of service and feedback sought is not in keeping with most contractors/plumbers and goes well above and beyond that expected! Thank you BS for your time and assistance in the replacement of our HVAC systems!

Lydia Lu

There’s clearly misunderstanding going on. I installed my entire AC and heat systems with them, which cost me a great fortune about 30,000 dollars. The system broke down within 6 months. You get to make the decision of whether using them

Marsha MacLean

Boston standard was great! Responsive, patient and got everything done!

ecalara1

We called Boston Standard to dispose and replace a gas powered water heater that failed on us suddenly. We were impressed by the time and convenience that Boston Standard offered us with same day water heater disposal and installation. We can count on them for quick, friendly, and professional service. Thank you Joarez, Yamira, and Boston Standard.

Richard Bunbury

Having had disastrous installations and service from another company, I appreciate the service from Boston standard. They installed a new condenser/compressor as well as ion generator air purifiers in the minisplit heads. It was fine except that one of the covers was not correctly put back, impeding one of the louvers working. I called and they came the next morning to correct it.

Howard Wong

I was able to get a same day appointment to have my furnace water pump replaced (tube connected to the pump was leaking). Since the old pump was under warranty, the new pump was replaced at now charge. The technicians came on time and I was very happy with the service.

D. Vanessa Wilson-Howard

Addressed a drain clog Area requiring other professional, they offered referral Thank You so much for that. Mr. KAI was very professional and did all the legwork for the products and services needed. Although no one wants plumbing issues, I was able to exhale a bit once the crisis was remedied......THANK YOU for destressing me!!!!!

cindy leahy

Boston Standard helped us with building a full bath in our basement as well as creating heat, AC and dehumidifier solutions in the space. They were extremely knowledgeable on efficiency and where I could save a few dollars without cutting corners. The employees including Brandon and Tim worked extremely clean and neat and kept me informed of the jobs progress from start to finish. The job passed town inspection with flying colors and not without a few compliments from the inspector! Boston Standard is top notch, we were very happy to have found them for such a big project to us!

Jay Duda

I was impressed with their professionalism, honesty, and reliability throughout the process of them assessing my current heating system and generating a quote. I specifically worked with Dave Lenane who was very knowledgeable and provided prompt follow up to all of my questions. We decided to go with another installer for the job who was a friend of the family. Would definitely recommend including them in any quotes or estimates if considering home heating updates.

Larry McIntosh

I have the protection plan and Jeff did a great job of replacing my water filters and adding an expansion tank. They have also replaced my water heater and performed boiler maintenance. Both jobs were done very well and quickly. Highly recommended!

Joel Lovering

Boston Standard provided a very professional approach to completing the replacement of our 26 year Trane air conditioning equipment. From the sales representative to the service technicians who installed the system, everything was well coordinated and on time which made this process easy to get through. Greg in sales, office staff (Alex) and Frank and Jorge (installer/technicians) were all working to make this job as easy on the customer as possible while providing a successful outcome, which they did. Try Boston Standard; I think you will be glad you did.

Florence Jones

This was a house visit. Workers were pleasant and curteous. They took time to explain what they were doing before proceeding. I felt comfortable with them and will absolutely recommend this company to friends and family. All Covid precautions were practiced.

George Baxendale

Boston Standard Plumbing & Heating was able to efficiently and effectively resolve some freezing pipe issues I had in my condo. From the moment I made the call to the same day the work was resolved I was more than pleased with their responsiveness, knowledge and affordability. I strongly recommend this company to anyone in a jam!

Molly Clark

I have used these guys twice, once for an emergency leak, the other time to fix some on and off water heater issues. Both times they were on time, very friendly and professional, explained everything clearly, worked quickly, and fixed the issues. I will definitely use them in the future for any plumbing issues.

Teklu Tessema

We thank BSC for great service . The technicians Tim and his colleague were courteous and professional with high standards. They installed new boiler with beautiful lines of water and gas pipe. Happy New Year to all of you !

Nicole Blanchard

Everything was top notch - Ceasar called about an hour ahead of arrival time to let me know when he should be expected. He arrived on time and was professional, courteous and took the time to explain things to me in regards to my situation. As a real estate agent, I would highly recommend them to my clients for servicing and repairs. They were A+ and I would gladly refer them.

James Chin

I was looking to have some work done in my condo installing some dryer duct work, and found Boston Standard online. The lead tech Mike and his assistant Tony were extremely efficient and professional. Mike was able to answer all my questions and helped me understand the process whenever I asked him any questions. My experience and satisfaction with his work is top notch. Mike was very polite, and even cleaned up and swept up after himself. The company's office always called me back and were always able to respond to my calls or emails. They were very professional and were also able to recommend other help in order to get this project done. Overall I would 100% call them again if I ever needed some similar work done.

Natalia M

I have used Boston Standard a few times and they are always on time, professional and provide great service.

Mike Ritter

The previous owner installed the boiler to our rental unit with no drain, vent, or skim. Boston Standard has put all these on so that we can properly maintain the boiler. When the time comes, we may switch over to an air source heat pump as we did for our own unit already with Boston Standard. The call will be to Boston Standard although hopefully now despite its rough beginnings the rental boiler will now last a bit longer thanks to the work Boston Standard has done.

Meredith Weaver

Boston Standard was a lifesaver! I'd been in my new home for less than two months when the furnace gave out. Of all the service providers I called, they were the most responsive and sounded genuinely concerned about my problem. They actually rearranged their schedule to fit me in! When the first tech couldn't identify the problem with the equipment he had, Boston Standard sent a second one at no charge. When it was determined the furnace needed to be replaced, the technician showed me exactly what had gone wrong with the unit and provided a detailed recommendation for a new unit. They installed within three days (and lent me space heaters in the meantime, which were much appreciated in the February cold) and even provided assistance to get me an available energy rebate. The only hitch was a contracted electrician who was competent but not pleasant and needed to be urged to cap off a final connection, but that was a very minor point in the otherwise great service.

Ann McDuffie

Technician was on time and very professional, very pleasant and well mannered.

Kin Chung

I called Boston Standard Co a few weeks ago in the morning for home heating problem. They were able to send me technicians over my house in few hours. The technician Klajdi explained to me what he was going to do and how he was going to fix the problem. He acted very professionally and got my heating system up and running again.

Eric Lanser

Kai and Boston Standard were great. I had an emergency situation and Kai showed up within an hour of my contacting Boston Standard. He was able to quickly fix my issue and seemed like a great guy!

Ilene Klein

My sump pump stopped working. I got an appointment very quickly . The repair person was running late and they sent me a text in plenty of time. The repairman was excellent and really took the time to figure out what could have been a tricky problem.

Tim Austin

I discovered that my water heater was leaking in the morning. I called right away and I believe I talked to Caroline. Told her my problem and she scheduled an appointment for the next day but told me if anyone became available today I’d be put on the list. Maybe an hour later she called and said I technician would be there in an hour. Joe arrived in less than that time. He called when he was outside. In a short time my problem was solved. Joe and the person with him (sorry didn’t catch his name) we’re both professional and friendly. All 3 employees took care of me today and I would definitely use their service again ( hopefully I won’t need to knock on wood) Tim Milton

Laurin Johnson

I had the pleasure of meeting Ira and Dillon. I was blown away by how professional, knowledgeable, polite, honest, and efficient they were. They throroughly explained what the issues with my toilet and dishwasher were, and went above and beyond what the job called for to fix them. Ira and Dillon showed up when they said they would and they took pride in the work they did. This is the best experience I have ever had when I've called someone out to deal with plumbing issues. This is the only company I will use in the future, and I won't hesitate to recommend them every chance I get. A big thanks and heartfelt appreciation for Joe, the owner, and for Ira and Dillon, the technicians. I also want to thank Joanie at Boston Standard. It was so easy and pleasant working with her to book an appointment. I couldn't believe how quickly she was able to schedule people to come out to my place. Everyone I've dealt with at Boston Standard was professional and helpful.

tjcecala

I had a great experience with Boston Standard. Kai, Jose and Thomas were all professional and together were able to quickly identify the problem and fix it while limiting interior demolition. Wouldn't hesitate to recommend these guys.

KUrt Ossenfort

Prescott was great..just wish we could have completed the project... Hope an electrician will arrive soon..

Justin A. Rice

Boston Standard has been really responsive and helped us out of some tight situations

Tom Kozlek

I had an issue with my HVAC that was under warranty. Boston Standard was prompt to respond, order the parts in a timely fashion and get things up and running.

Thomas Lane

Water heater burst at 7am and by 3pm we had a new one installed. First Time using Boston Standard and would recommend them to everyone. Amazing customer service and reasonable prices. The techs that came to the house were great.

Linda Della Porta

I was extremely impressed with professionalism, knowledge and skill with furnace repair. Highly recommend! Billy Pena was excellent.

Eugene Stein

I have been with Boston Standard for several years and they never letdown. Whether it's an emergency, walk throughs and/or repairs they are always on time and provide first rate service. Thanks for such great service!!

Maria Caceres

Always great service and Jeff was great at explaining the work that needs to be done.

Kathryn Uhlenkott

I used BostonStandard to do work order required by BHA inspection. My technician Kia was on time, efficient and thorough. I appreciated his knowledge, and experience, his professionalism and his good nature. I was able to provide BHA with a completed work order to their satisfaction. Thank you!! Kate U

Eric Dunn

I could not recommend Boston Standard highly enough! They were incredibly responsive to the issues in my unit, and Tim was unbelievably helpful, thorough, and patient with all of the various complexities that came up during the diagnosis. Would highly encourage anyone reading this to go with Boston Standard.

Ruth McArthur

Daniel is knowledgeable and professional. He is a pleasure to work with.

Carolyn Stein

Boston Standard helped me with a complicated tankless water heater installation. I appreciated how easy it was to get ahold of someone anytime. Everyone was super courteous and helpful, and they honored their original estimate even when some aspects of the job turned out to be more complicated than anticipated.

Philippe Charles Saad

Just got my heating system switched from oil to gas. I'm thrilled with the service. Professional staff, respectful and caring. I enjoyed working with Ryan who initially quoted the work, Alex who scheduled the worked and Ben and his team for installation . They worked overtime to make sure they finish on time as we agreed. Thank you!

Don Mawson

This is an updated review of Boston Standard. Originally, I gave the service a rating of “1” due to a ridiculously overpriced faucet repair; I have now changed that to a “5.” Much to the Service Manager’s credit, he reached out to me immediately upon hearing about the review, investigated the matter and promptly applied a credit amounting to almost a third of the original cost.

Carole Kay

Very professional. Neat. Thoroughly explained issues for ordering parts for repair and maintenance

John Sestito

I've had to use many contractors over the years and by far Boston Standard has renewed my faith. Finally a company that is truly customer oriented. Their overall work is phenomenal, but its the small details that most other companies overlook where Boston Standard excels themselves to be better than the rest. Their care for your property, like it was their own, truly puts you at ease. Their diligence in explaining problems, potential problems and presenting the customer with different options far surpasses what I'm use to with contractors who typically try to sell you the worse case scenario and charge you considerably higher prices than original estimate. Boston Standard came in and replaced my kitchen sink plumbing, toilet and bath tub plumbing quickly, efficiently and most importantly right. All along with a good sense of humor great attitudes. Well worth every penny.

Jamesley Dasse

The technician came out on time. Quickly diagnosed the issue and provided options for the repair. We chose to keep the existing system and they replaced the burned out motor. We now have a running AC system again.

joe luppi

I had to have my pipes under my bathroom sink replaced including the P-trap. I also had a new pop-up drain stopper installed. My plumber Kai answered all my questions and did a wonderful job! He was very courteous and respectful while staying focused on the task at hand. Thank you Kai!!

Lindsay Warren

Boston Standard's operation and customer service is far above others that we contacted for an HVAC replacement quote. They are very professional and organized, down to the contract signing and billing process (via an online system), which makes it much much easier to navigate this process. They are very responsive, patient with questions, and are willing to explain each detail. They are also willing to work with you on price and have good options for financing. In particular, Ryan P, Frank M and Brendan H provided very good customer service. They made the experience. Our new Trane system is running great and we have already seen an improvement in our electric bills.

Mark Hickey

Boston Standard has always been responsive whenever I have called them, and unfortunately I have had to call them a lot over AC and furnace issues. They respond in a timely manner and when there was a difficult problem they stayed with it until it was resolved to my satisfaction. I have faith and trust in their technicians. I have retained them to do maintenance on my boiler, AC and furnace.

Joana M. Abreu

Great service. Daniel was very professional and very knowledgeable.

Andrew Hadam

Responded quickly to a broken water heater and was here within hours of the discovery of the breakage. The two gentlemen who came out were extremely courteous and professional in their work, walking me through everything they did upon completion of their work. I've used them before and I will continue to use them for my plumbing needs.

Jennifer Verstreken

I was so thrilled with my mini-split/ducted system that I sent an email of thanks before the sun had even set on the final day of install. From Scott the project manager, to Will and Wes with the duct team, to Tim the electrician, to Frank and Jorge from Boston Standard.....they made this process painless. Admittedly, Boston Standard was not the lowest quote I received; but the creative planning for an unforgiving 200 year old home was what sold me on the team. They were kind, courteous, and clean. (My housekeeper will be thrilled with the lack of dust and debris!) They were conscientious to be sure my dog did not roam the neighborhood freely and gave him more head pats and bum scratches than he deserved. They welcomed my inquisitive nature during the 4-day install and walked me through setup, maintenance, and daily use of my system. Boston Standard will be my go-to for system maintenance moving forward. Thanks everyone! (Hope you get the grill Frank!)

Jen Gubitz

Kai has been great the two times we've needed plumbing support. We appreciate having one person come to fix issues, so there is familiarity with our home.

pat davis

The unit had to be reset due to power outage...excellent service in an emergency situation...they always come thru...thanks

Uda Allen-Gunter

The receptionist was very polite and helpful in scheduling my service call. She called the day before the appointment and reminded me of the appointment. Great service. The plumber was on time for the appointment and he diagnosed the problem I had within a few minutes when two other plumbers came and were unable to diagnose the problem. Boston Standard plumber saved me thousands of dollars for this job. Thanks you Boston Standard. Looking forward to working with you on he next job.

isaac everett

These folks are GREAT - communicative, competent, and they do online billing. I can't express how helpftul that last one is for people who manage multiple properties and/or don't have check books.

Saad Ali

Person who helped me was a very knowledgeable and helpful individual I would recommend him to anyone looking to service their commercial air conditioning

Claire Gosselin

Routine maintenance, no problem. I appreciated Nate's assistance with a concern I had about the placement of a presumed ground wire. My impression was that it would impede access to other home infrastructure. He showed me that it would not be a problem.

Lexie Scott

I had a leaking pex line and BS repaired it with copper.

Ella Guru

These guys were phenomenal! I am so very fortunate to have picked this company to get a new gas furnace and to boldly choose acquisition of and installment of HVAC for my home. Sammy and Wilson are the consummate professionals in every way. The guys who installed the new furnace in the dead ov winter were superior too. I would definitely 100% endorse this company to anyone who's finally ready for a change in heating and/or cooling their home. Just do it!

Joy

I needed to be shown how to set a schedule to set the heat down at night. He figured it out for me

Gregory KilCommons

I can't speak highly enough of the two gentlemen who were responsible for the HVAC project at my home. Jose and Jose were professional, respectful, diligent, and it was truly evident that they cared about the quality of their work and the end result of the installation. They left every area of the house they accessed cleaner than when they arrived, and were even great with our two dogs. This was my first time using Boston Standard for my HVAC needs and I will certainly go to them again for all future needs based off the great experience I had with Jose and Jose.

Rory Hogan

Lilian was great. we had the earliest time slot for service at 8. she called at 7:20 and asked for permission to come early which was phenomenal, so she ended up getting there at 7:40ish and was done by 9 and I wasn't as late for work as I was planning. She also was very reasonable with how she charged us for the service and was very clear on what our next steps were to replace our control board. I felt like we were getting a fair and transparent deal and would highly recommend.

Joan Bridger

Prescott Krause gave my heating system a thorough maintenance inspection and gave me the information I needed to buy the correct filter for our needs.

Linda Rodrigues

From the moment I contacted the company for an appointment to the actual date of work, I was impressed with the thoroughness of BSC preparation prior to arriving. They requested make/model of HVAC and tankless hot water tank as well as photos. Upon arriving I was given 3 estimates, each one explained thoroughly. The servicing of each product took approximately 45 minutes. When the technician came across something unexpected, I was informed immediately and advised of any price change. The tech was on time, knowledgable and professional throughout the service call. Thank you for a positive experience!

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