Reviews of Drain Masters. (Plumber) in Anchorage (Alaska).

Drain Masters

933 Reviews

393 Comments

Plumber

Plumber

2340 Azurite Ct Suite A, Anchorage, AK 99507, United States

Description

Information of Drain Masters, Plumber in Anchorage (Alaska)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Drain Masters

Reviews of Drain Masters

Zhanna Lukyanova

These guys are amazing! They were able to schedule me within my needed timeframe, kept me posted with confirmation and arrival times via e-mail and phone. The technician was super nice, did wear shoe covers in the house, I didn't even have to ask (we just installed new carpet, so it was very much appreciated), very professional and quick, left everything very clean. Gave a few useful tips on how to keep pipes clean. Drain masters are truly the best masters! Thank you!

M M

Drain Master -very good communication. I was happy to know when the technician will be coming to my house. The technician comes on time. Who was a good personality/hard working person. The office lady who called me was super nice also. Price is up front -clear and reasonable. English is my second language, but I had no problems with them. I strongly recommend-“ Drain Master”.

907 North Autohaus

The process was fairly simple; the first call directed a notification to the local scheduler. The second and third calls coordinated the repairman and the 30 minute notification of the arrival of repairman. Upon arrival, I stated my procedures that were unsuccessful and they assessed what was going to be needed to complete the drain service. A quick computerized service rate sheet, offering 3 levels of service. After choosing, they went to work. Roughly 1 hour later, successful drain cleaning. Very professional, buy the book. A little on the high end for labor rates, but if you require service you can’t beat their punctuality and professionalism.

Nichole Skinner

Excellent customer service! From the first phone call to finishing service the communication was clear and thorough. Prompt resolve and very fair pricing! Thank you for saving me in a mess and not taking advantage of my needing help asap with an outrageous & unreasonable fee during business hours-(Alaska Sewer & Drain 👎🏽not cool) Joe and Randy (beast) were so kind and professional. Thank you!

Gabriel Selbig

Randy, Joe and Jacob were all great! I had a frozen drainage pipe in my kitchen, effectively shutting down both sinks and my dishwasher. After a couple days of trying to DIY my way out of it I finally called them and they repaired it same day. They let me shadow them a bit and taught me a few things which I appreciated. Cost is really important to me, and they drove over, diagnosed the sink and crawl space areas, cleared the frozen pipe, and all of it was under $300 total. I’ll definitely call them again if I have any more issues.

The Allgood News

I live in the basement of a house and the laundry room drain and shower drain started backing up. Called them! We had a guy here in 3 hours! He was able to snake it out and fixed it super quick! Appreciate the speed of the repair and ability to get someone here in a timely manner. Thank you!

Marcus Phang

Wish I could give 6 stars instead of only 5. If there’s a book on transparency, courtesy, and expertise, Drain Masters AK wrote it. Dispatcher Jeff was very informative over the phone when I confirmed my appointment and he did not hesitate to send out the very next available technician. Technician Shaun installed a brand new bathroom sink faucet, fixed the leaks, and did a great job honoring Drain Masters AK’s pride in being upfront about pricing. And as far as the work itself goes, this is about as professional as it gets. High-quality and thorough workmanship leaves me a happy and worry-free customer. Drain Masters rocks!

Chris Moore, REALTOR

Aiden did a great job. He was quick, friendly and professional. He kept the area clean and did the repair with no delays. He was even friendly to our pup who is in the "bark at anything different" stage. Highly recommend Drain Masters to clients and family.

Kristin Anderson

Jacob and Danny showed up on time. They were kind and professional. Jacob thoroughly answered my numerous questions and described my options in detail, including the associated costs. They successfully cleared the clogged garage drain, then evaluated an unrelated issue and made recommendations. Drain Masters has earned a spot on my preferred contractors list. A job well done.

Cindy Emery

My experience with Drain Masters has been fabulous from beginning to end. I had a very complicated sewer issue and they handled every step with incredible knowledge and professionalism. I highly recommend Drain Masters for all your plumbing needs!! I will be using them exclusively!!

Simon J

Justin showed up on time and explained everything thru the process of sewer line camera inspection. He showed me the various trouble spots that needed attention as well as a allowing me to watch it on a computer as he was doing it. Very straightforward and provided me with an estimate of costs I am very satisfied with what was done Very professional

Mischell Anderson

They arrived at my house within 30 minutes of my call. Professional and efficient. Solved my problem and cleaned up after themselves. The two technicians were friendly and kind. I will definitely call them for my next plumbing emergency.

Wild Card

They showed up mid-day within 45 minutes of my call. They talked me through the process, my options, and the cost for each one. They fixed the drain within 30 minutes, cleaned up and we’re on their way. They were professional, fast, and respectful of my home. What more could you want?

Natasha Krick

Wonderful service from Rebecca over with Drain Masters. Came and helped quickly resolve a blocked main line so that our T-catch stopped overflowing and flooding our laundry room. 10/10 would recommend and definitely will use them more in the future

Ben Campbell

Drain masters were fantastic! Did exactly what needed to be done. Jacob was so personable and fixed everything I asked him to. This is a great company.

Valerie Jackson

Jacob is really wonderful to communicate with! He did beautiful job drain out and is able to listen and have patience for Deaf customers. Appreciate it!

Tom Reale

Called because of a plugged drain, prompt response, techs Shaun & Danny very professional, courteous, and efficient. Great work quickly done, can definitely recommend.

Hamilton Cooper

Kids, toilets, and clogs. The Guys were very professional. Courteous, and well versed in their communication and service information. The clog didn’t take half as much time to remove, and was done nicely and neatly. Thanks Drain Masters!

Wayne Paliwoda

On time, professional, up front pricing, and tackled the issue promptly. Will recommend to anyone needing plumbing services in the area. Love the electronic nature of the business.

Manya Wilson

So in the past my family has used drain Masters. There were no complaint with their work. However, when 2018 or so the drain in our laundry will fill up. I found a old home remedy to unclog the drain. But it filled up again. No one is taking calls at Drain Masters

Michelle Manring

They were wonderful to work with. Very professional. They explained what they were doing and why. They took there time and did made sure everything was working properly. I would definitely recommend

Kelly Quisenberry

Jacob was awesome— he got to my house in less than 2 hours of calling!! He was very friendly and got the job done!! Thanks so much!!!

Michael Greggs

I'm sure they are good at what they do, I would not know that part, as I never got that far. $65 to come out and give you a quote. Their clogged drain "packages" started at $350 and went up to over $800. I paid the $65 and went with someone else, still ended up paying less than their lowest "package".

Erin Eisel

Rebecca was professional and very knowledgeable. We’ve had two great experiences with Drain Masters and will use them again.

richard morrison

Super responsive from the person that took the call , dispatch and Tech. Friendly, thorough, efficient and excellent clean up afterwards. Highly recommend

Midnight Sun Cakery

We really appreciate the education in our system as well as the quick professional service! No other service took the time to explain why we were having the repetitive issues we were having. Ty!

Donna Kelliegh

I am pleased with my past experiences with Aiden with Drain Masters. So much so that when I needed to call someone again, I specifically asked for Aiden to be the person to come out.

Paloma Field

Drainmasters is my go-to for plumbing services. They are always prompt, professional and courteous. Highly recommend!

Kassi Murray

Jacob with Drain Masters was a pleasure to work with. He was on time, efficient, and very friendly. Highly recommend.

Becky Altenburg

Drain Masters has great communication for scheduling and technician arrival. The tech was very friendly, knowledgeable and didn’t mind answering my questions. Plus he had my drain unclogged and cleaned up in less than an hour! I’m super happy with this company, have used them once in 2019 and will continue to call them if I have any future drain issues.

Verna Haynes

Very impressed! They had a serviceman at our home within 30 minutes of my call, the work was quickly assessed and then fixed. Sort of felt like the type of service available many years ago, seems like it’s a “hurry up and wait” world today but Drain Masters is offering excellent service and value. I will gladly recommend!

Julianna Braund-Allen

Shawn from DrainMasters was wonderful. He inspected and explained everything. His expertise and common sense were evident; we were relieved with the outcome; and we know what to look for in the future. We’ve used this company before and highly recommend them!

Ashley Kocienda

Joe and his apprentice were absolutely amazing! They got the job done in a timely manner and made sure that it was done right. They were both super nice and helpful. Highly recommend.

Jessica M

We had new flooring in our bathrooms installed and the flooring company moved and reinstalled toilets as part of the job. Afterwards, all 3 toilets started leaking but the flooring company wouldn’t take responsibility unless we could prove it was their fault. Drain Masters responded very quickly and did a thorough investigation. They took pictures to put on the invoice to show where the leaks were coming from and why. It turned out that tools were used to tighten a part that should’ve only been hand tightened and the pictures showed tool marks left behind on the part that was over tightened. It was exactly what we needed!

Tika Thompson

These guys have helped with our plumbing twice! Each time has been speedy and professional. Thank you!

Ryan Roley

Aiden (responding technician) timely arrived; courteous and took necessary time to assess crawlspace drainage issues; promptly provided estimates outlining intended solutions. D.M. utilizes effective and helpful text / phone / feedback communication regime for/with clients. Highly recommend.

Dark Lady

The service man was amazing! He was very kind, social, great conversation about everything!! Appreciated his knowledge, humor, and abilities!! Hope my property management heeds his words!

Mark Lemmel

The Tech that came out, Shelton, was very respectful, knowledgeable, and explained every step of the service he provided. He also made suggestions on improving our plumbing situation.

Ashley Dahlin

Great experience from the time I called to make the appointment all the way through completion of work. Very professional, prompt and efficient! Would definitely use again in the future.

jacob stulic

They got the job done in an appropriate amount of time. My only concern is the price being nearly double what I have paid in the with other services. But they did get here quick before it became a bigger issue.

KatielynWells

Scheduled to get a valve changed behind my toilet. They came in and took care of the repair and left within 20 minutes. Grateful for a professional to make repairs.

Lena Wilson

Very nice people made you feel calm during service technicians were very professional. Was able to engage with you and get job done timely manner thanks Rebecca and Joe👍 …

Jeff Topkok

These guys came out to a other than standard footprint assessed the issue fairly quickly and performed the necessary task to get it done and was in and out of there in a clean professional manner very impressive.

Ron Vea

Showed up on time, diagnosed the problem, provided a quote, agreed on the price, did the work, problem resolved. They were friendly, yet professional, and completed the work quickly.

Statts63 Statts

I had an issue that needed to be done in a small timeline. They were there at the time they said and fixed my issue and explained what the problem was.

Kim Boehmer

Shaun was the best - professional and answered all questions asked and provided additional info not aware of. Will definitely use drain masters service again if needed.

Leilani Tali

Drain Masters This guys did a amazing job Good communications and they are on time thank you Shaun for your business and also Drain Master.

Kristie Crumpacker

Their customer service was fantastic. From the very first person I spoke with on the phone to the technician who came to our house and everyone in between. Our drain issue was fixed quickly (same day as we called!) which was a huge blessing. Highly recommend!!

Javonka newton

We used Drain Masters for the first time in April 2020. Our technician was Aidan, He was so professional, explain things so well that even myself who has zero knowledge about plumbing could understand. When we had a another issue, The first call we made was to Drain Masters. Even though we had to wait two days ( they were booked solid) It was worth the wait to again have Aidan as our technician. ( We also requested him) Of course, he provided the same professional service to us. We will continue to be customers of Drain Masters in the future!

SAM 907

This is the 2nd time we’ve used Drain Masters and both service calls were successful. From the first point of contact, to the dispatcher, all the way through to the end of the service call, everyone was quick to respond, friendly and professional. This time we had technician, DJ, replace 2 faucets in our kitchen and unclog a drain. DJ was great! He’s knowledgeable, professional, and experienced. Thanks to everyone who took care of us.

Tiffany Mamae

Joe was friendly, thorough and explained what he was doing and why!! He also gave us very useful tips to help avoid future issues. Thank you so much Joe and Drain Masters for employing such wonderful staff!! Drain Masters will be our first and only call anytime we have an issue!!!

Odette Lewis

5. I would actually give 10 stars! Very professional, very friendly, always let me know any updates and got everything working within an hour! Plus I was able to get an appointment right away as opposed to waiting for days! Absolutely excellent experience! Always call this company first, no matter what! Everything else is second. I have never had a problem with them and I've used them a few times!

Sus Nesbitt

Aidan was professional and hard working. He did the work in a prompt time and being thorough. I feel he did an excellent job. He left my bathroom clean and working. A bonus was my dogs liked him and he was good with them. I have been using Drain Masters for 6+ years. The job Aiden did is why I keep coming back and recommending them.

Charles

Aidan even left the Allen wrench that I would need if ever my garbage disposal blades get stuck and needs fixing. Very nice people!

Yuliya Mitchell

Drain Masters did a superb job for us again. This is the second time we called them to address a few items. The dispatch team was very responsive, scheduling the service was easy. The specialist was very knowledgeable and communicated exceptionally well. We are very pleased with the customer service and quality of work. Thank you, Drain Masters!

Dianne Larson

They were very helpful and informative and able to diagnose the issues I was having. Professional and polite.

Lisa Marin

These are the go-to guys for your plumbing needs! On time, professional, and they get the job done! We have used them twice and have nothing but positive to say. Joe did a great job today , and special thanks for getting us in early!!!

Lisa Adams

Thank you so much Gerald for snaking out that 3 foot long obstruction, happy flushing from now on! Highly recommend these guys!

Jack Carpenter

I explained the drain system and our symptoms to Shaun. He was knowledgeable and professional. He double-checked his work and realized he needed to snake the drain again with a larger head. This saved us having to call again or call someone else. I appreciate the work and would definitely call again if I have plumbing needs.

Lindsey Lea

Drain Masters was recommended by my realtor and I’m so glad I called them. We had a clogged shower drain and I called the “other guys” first, who told me they couldn’t see past the P-trap but they were sure the pipe was broken down there so I needed to tear the whole shower out. Thank goodness I got a second opinion, there was a clog 3 feet past the P-trap that they were able to snake out.

Richard Corbeil

Aiden acted in a competent and professional manner, and did an excellent job. I could not ask for more.

Melissa Chaney

I was called and received a text about 30 minutes before their arrival letting me know they were on the way. Joe and Rebecca showed up on time. They were very friendly and ready to solve my problem. They asked me again exactly what my plumbing issues were. Then they got to work. When they were finished they cleaned up everything. They explained to me exactly what they had done. I am so pleased with their work and obvious good work ethic. They will continue to be my go to company if I unfortunately have another plumbing issue in the future.

Susan Bernard

Literally everyone I talked to at Drain Masters was so friendly and professional! Everyone, from customer service, to dispatch, to the technicians, kept me informed. They were also great about working with me on an appointment time that met my needs. Mark and Shaun were VERY professional! They were fast, friendly, and knowledgeable. I won’t hesitate to call DrainMasters for ALL my plumbing needs.

Samantha Peters

Aiden Scrivner with Drain Masters did a great job, he was very friendly, accommodating and even checked out another issue I was having with our plumbing while he was here. I would definitely work with him again and refer him to friends, family and clients.

Daley Gillette

Joe Mitchell, his apprentice and the Training Supervisor were extremely professional, provided step by step information on repairs. There was no guessing as to what they were doing. They completed the work quick and efficient and provided completed pictures of all work completed. They are now on my speed dial as my preferred septic repair specialist. Thank you!

Brandi Alexander

Shaun and Mark were great to work with. No one enjoys having issues with their plumbing because it's costly and the work can take awhile but Shaun and Mark were super friendly and upbeat, which helped make the process less painful. They ran into a few snags throughout the job but they met each challenge head on and knew exactly what needed to be done to fix it. I'm very happy with my choice in going with Drain Masters and will definitely use them again.

Frank Keller

Gerald was top notch and did an excellent job covering our needs. More professionals should be as knowledgeable and as dedicated as he is.

Bob Johnson

Great service, at reasonable prices. I'd highly recommend these folks. Drain Masters is reliable, on time, and clearly places a value on customer satisfaction. The technician Shaun is great. This kind of service is very, very hard to find in Anchorage.

Amy Bugh

I called Drain Masters at 9am, the team coordinator gave me a call at 9:07, and by 10:10a we had Karl and Shaun on site to give us solutions. They were able to give a very understandable and thorough explanation of what the problem was and how to repair it. They were also open to answering other plumbing related questions I had and gave recommendations. We got emailed an invoice with pictures, summary of work, and what next steps to take which is extremely helpful. Overall great service, we are very happy how smooth and quickly everything was done.

Chandelle Cotter

Shaun did a wonderful job, explained everything very well and was very kind and easy to work with. They also got our issue resolved the same day we called! Great service!

Tony Naciuk

No communication from the field technician on what the issue was, but whatever caused the deep kitchen drain clog is fixed.

Muchang Malala

I just want to say thanks to Mr Tyson did an awesome job. I love my service. He saw super delight to have in our home too. Thank you Drain master we truly appreciate you guys.

Burton Hanna

We really appreciate the great service we received from Drain Masters. DJ and Justus (hope I spelled Justus correctly) were very polite, professional and efficient. We're very happy with the work they did. Definitely would recommend them to anyone.

Anthony Spanos

Joe Mitchell was very charismatic and responsive, I was able to take a quick break from work to meet him and everything from the assessment to payment was very quick and pain free. I felt at ease and attended to the whole time 5/5 experience, I’ll definitely pick them the next time I need help!

Mae P.

I highly recommend Drain Masters. Their customer service is excellent and their communication about their work is clear, detailed, and knowledgeable. They know what they’re doing and care about providing a quality service. They did a great job with checking our garage pipe for leaks. Mark and Aidan were very professional and their customer service was above and beyond my expectations. I got photos and some notes about their work via email, which I found helpful. My husband had an additional request after they had left, so Joe was sent out to snake our drain. He also provided excellent customer service while doing a great job. I am very happy with the clear communication and professionalism from everyone in this company. Everything was done in a timely manner and with great customer service. They want your business and they will do a great job.

Kristin Oberman

Really, really great service! I expected to be waiting for an appointment, maybe even for another day or two. They dispatched Aiden right away who arrived in half an hour or so. Everyone we worked with either on the phone or in person was very professional and did a great job of explaining steps they would take to do the job. Aiden was really friendly and knowledgeable. Service was beyond expectations with Aiden contacting the utility company (AWWU) to let them know what problems were happening and helping to get them involved in fixing the issue. I really appreciated that I was given options for what work they would do, with pricing, which was fully explained up front. I am so impressed with their service! Highly recommend this company!

Anya Znamenskaya

They were able to come over the very next day and fix our issue in no time.

Juvy Hemrick

Highly recommended! Joe Mitchell sir! Thank you!

Erin S

Just bought a new home and it came with numerous sewer problems. When other companies were telling me it would be a week before they could come out, Drain Masters was out the next day. They provided an outhouse when the problem took longer to fix than expected, and coordinated with the city and took care of reporting all the repairs the city needed to do. The next time I called them they were equally responsive, and remarkably affordable for several days of work.

Antonio Garza

Great service. We called before business hours and left a message. 10 minutes before opening I got a call back to get my information and to schedule the visit. I got a call from the dispatcher at 8 to let me know they could have a crew at my place in 20 mins. They got to our house sooner than that. Excellent service. Technicians were great very professional nice to talk to. The assessed the problem right away and provided a solution quickly. The job was done fast, clean and professionally. Price was reasonable. Thank you for your great service.

D. Barton

Drain Masters is making in home visits during Covid and they are taking appropriate actions to be as safe as possible, they are very clean, they are wearing masks and distancing. Aiden was the technician who helped us with our issue, he was very professional, knowledgeable and courteous. He was able to evaluate at our immediate issue and offer reasonable and realistic options. He was also able to get us back online very quickly. This has been an ongoing issue for us. They offer great tools to help with proactive measures, like cameras. We definitely plan to take advantage of this along with their knowledge and experience so we can prevent future issues. I will always recommend Drain Masters to our family and friends. Thank you!

Lamar Ethington

Sean was friendly and professional, and took time to ensure everything was done correctly.

Kathleen McConnell

We called and within the same day, within hours, DJ who was also training his partner Jimmy showed up and was able to troubleshoot and offered very reasonable solutions and timeframes for all. We chose what worked for us. They are able to come back out with a camera tomorrow and shoot to the roadway for a very reasonable rate while also solving our main problem. They joked with us while doing the work, which makes an awful situation always better. Great professional work, hard working, priced reasonably, and very quick to come out, quote, and do the work immediately. A+.

Eric Engel

Anthony was fantastic! I was in need of quick service and Drain Masters was able to deliver. I called before they opened and left a message. Someone called me back 15 minutes before opening time to take down my information and discuss the issue. I received a prompt call back within 10 minutes to schedule and a text 45 minutes later to let me know someone was on their way. Anthony did a great job listening to the issue, carefully gathering all the information, and providing me with all the knowledge I needed to make a decision. His knowledge and advice was very accurate a detailed. He was always positive and shared photos of the issues and suggestions on how to help in the future. I’ve used several plumbers in Anchorage over the years and they were all good, but Drain Masters went above and beyond and Anthony was excellent. They will definitely be my first call in the future.

Lorrie Jordheim

Aiden was kind, efficient and intelligent. He quickly diagnosed and fixed long term plumbing problems.

David Lucks

Drain masters will be my first call in the future. Excellent service and great rates. I had a dishwasher issue and one of their plumbers, Gerald came to fix the problem. He wore a mask and shoe covers which I really appreciated. He had the issue fixed quickly and explained why it was happening. Their pricing is very fair and because of the service and pricing I’ll be sure to call them in the future. I highly recommend calling Drain Masters.

Colleen McCowan

So professional, kind and respectful. Joe went beyond just fixing our issue, he also gave us tips on how to deal with it in the future!

Ian Smith

Polite, professional experts here. I'm happy that we had this fine company working on our house. They cleaned, repaired (with a little excavation), and relined our sewer pipe. The work was expensive but necessary and well performed by their technicians. While I reflected on the usefulness and importance of the work I considered whether I should have become a plumber in my career. I will not hesitate to contact them whenever their services are needed in our home. They are great and they made our house livable for the long term. We are going to be paying for it for a few years 🤣 so it definitely helps to be so happy and grateful for the help they gave us. Cheers to Drain Masters!

Hillary Hogue

The techs were out within 1 day and within a couple of hours had identified and fixed our water backup issue. They were very good about investigating other aspects of our plumbing for preventative issues as well so we wouldn't run into problems down the line. Very nice and thorough staff from the initial scheduling to the tech visit.

Larry Hickman

Great service! Called because we had a slow draining bath drain and a clogged hose between the dishwasher/disposal. Grace answered the phone asked relevant questions and got someone dispatched. Fantastic call handling! We were notified when the tech was on his way - Aidan was respectful, personable and provided simple and comprehensive options - then took care of them as agreed. I highly recommend Drain Masters if you are having an issue with slow or clogged drains.

Don Burand

Roger and Dan were very well prepared for the task and kept me informed every step of the process. Thank you.

Dan Bosch

The plumber was on time professional, courteous and very helpful. This will be my “go to” place for plumbing needs from now on.

Oline Lowe

The technician came when nobody else would. What a life saver when you have a family of 5 and you can flush the toilet again.

Winter Spring

Highly recommend!! We had a really bad clog in our kitchen sink garbage disposal side tried everything we could to unclog it in the end we made it worse as the left side started pooling water as well. Now both sides are clogged we needed professional help at this point! Good thing we called Drain Masters they came out right away got the sink unclogged in a timely matter. They also found the leak and got the sink repaired. We are very satisfied and happy with the results, time and service we've received to get this problem fix. Thank you guys Jacob, DJ, Joe, and Jimmy for an excellent job well done!! If we ever have a problem here we know who to call for help!! Drain Masters!! If you got a problem give them a call we know you won't be disappointed we guarantee it!! 😁

Tedd Frey

Joe is a good guy. A pro, cleaned up the mess before leaving and has good stories. If needed again, which we all hope we never do but when it does, it happens at the worst times, I’d call them back for sure.

Kay Larson-Blair

I am so thankful for the work this company did this week. They made a very stressful time less stressful and were respectful about COVID and kind. I really can't say it enough. All 7 people I interacted with (from the staff on the phone to the people that worked on our house) were amazing, professional, kind, helpful, and had great attitudes. For the job they were prompt, reliable, pricing was good, cleaned up nicely, were professional, and explained and walked me through everything. They showed me the video footage from their camera and explained all 40 feet of pipe and pointed out stuff this week and explained all the steps for fixing what was wrong. Would recommend them 100% of the time.

Kelly Brooks

Wow, this outfit is AMAZING! From the time I called to make an appointment to the end I was so pleased. Customer service is phenomenal. Joe, our tech, was pleasant, explained EVERYTHING to me, told me the estimated cost up front before he started work, and left the area better than how he found it. He and his sidekick (I can't recall his name) really made my day. I would recommend Drain Masters 100% and ask for Joe.

Rob Corbisier

Justus and DJ were fantastic. They were knowledgeable, thorough, very friendly, and explained what/why they did anything they did. They were also nice to my kids, who barged in randomly while they were working. Would recommend 1000 times over.

X Factor

Getting a Plumber to come to the house inside of three weeks seemed virtually impossible until I contacted Drain Masters. Gave them a call and 3 days later I had a plumber at my home. Gerald came to my house and professionally and efficiently tracked down a sewage gas problem. He was excellent all the way around. From how he tracked and remedied the problem to his customer service. He has made me a lifelong customer of drain masters. I give him and his company the highest recommendation possible.

Vanessa Jagasia

From start to finish - Olivia took my call and was speedy, polite and efficient. Shaun came out exactly when Olivia said he would and Shaun was awesome. He didn't mind that I was curious and asked questions. He was fast and he explained along as he went even though for him I'm sure it was super boring 😂 I will definitely be using them again 😀

Sandi Eldridge

They always do a great job! I use these guys every time I need a plumbing repair

Christine King

Great experience from setting up appt with Jason at dispatch and communicating with Aidan our technician. Very friendly, very efficient, and I’m very happy with their quality of their work. Will definitely use again!

Ladda

Aiden showed up a timely manner & was very kind and professional. He took down my evaluation in regards to my troubles & was able to get the job done within minutes! Thank you for your help Aiden!

Kayla Epstein

I needed almost immediate service and had Joe there within two hours. He explained the possible issues and the range of prices. He was courteous, factual and fast. Now I have flushing toilets again and extremely happy with Joe and this company.

Marcus Parker

Joe was the technician we had today. He was on time. Courteous, professional and kind to my wife who was home when he arrived. She was very happy with the way he handled himself and completed to job. Cost was reasonable and seemed fair. We will use their service again.

Barbara Rackliff

The gentlemen who showed up to work on my sewer system was very professional. They explained what they were going to do and answered any questions I had. They were very caring and very friendly. I felt at ease having them in my home.

Jesse Marino

Shaun was very knowledgeable, nice and great to work with!

Joshua Niedermeyer

Mr. Henry is familiar with this residence as he was here before. When I called with what was thought to be a reoccurring issue, Mr. Jake started doing investigations and ended up calling Mr. Henry over. Together they discovered a "new" issue and gave me options. Mr. Cody, and his partner, Mr. David, whom are also familiar with my residence and it's issues, showed up a week later and cleaned the pipes that had been ignored for near 20 years prior to my purchase of the residence. All I did was make a call and Mr. Henry and the team showed up, took over, and did their jobs with minimal impact to our daily routine. The team was very courteous, professional, personable, and made my issues theirs. I'm thankful for Mr. Henry and the Drain Masters team for being responsive and timely in addressing my issues and concerns for my family and I.

Natasha Webb

DrainMasters was QUICK, up front pricing and thorough explanation during the whole clearing and clean up process. Super friendly dispatch and onsite professional.

Robin Radlein

They were efficient, helpful, effective, and courteous in identifying the source of the stoppage and fixing it. They made an extra effort to fit me in to a crowded schedule to ensure we had access to all our plumbing facilities.

Ceej Vaj

I had an issue with my kitchen sink making a water hammering noise. Also, an annoyingly slow drain (obviously clogged badly). After channeling my inner-plumber skills (after watching several YouTube videos) and failing to fix the issue, I called Drain Masters. Their customer service is friendly and good. Communication was never an issue. The service was scheduled quickly and the technicians were friendly and professional (Shaun was great). They also followed COVID-19 protocols when entering my home. They were able to fix the issue at a reasonable cost. I would use their service again if needed. 5/5 stars.

Richard Predmore

Joe and Cord were incredible! They got me in immediately on a short notice and came to my house happy and social yet ready to work. It felt very natural having them there and I was extremely satisfied by the way they were so personable but working at the same time. The fix was extremely fast and the conversation was great. I will definitely have them as my go to.

Jed Dixon

I really appreciated the quick response by the dispatcher to my call for help, the professional manner of the lead technician, his communication with me throughout, and the willingness to learn and excellent attitude of the apprentice technician. The lead tech impressed me in his use of and comfort with camera technology to investigate and resolve the problem. They worked well together to fully resolved the drain clog, showed me step-by-step what they were doing, and left no doubt in mind that it was done right. The team had the expertise and did the job efficiently and effectively. I would definitely recommend them to others.

Jedediah Drolet

These guys were great! We had a weird piping setup under the kitchen sink inherited from a previous owner, and they were prompt, responsive and very communicative about fixing it. Highly recommended.

Cindi

Thank you Drain Masters! Your technician (James Tyson) was was able to unclog our garage floor drain in a timely manner. He was very courteous and professional. Quick to diagnose and complete the services needed. We will definitely recommend to friends.

Scott and Alex Warren

Gerald, and his apprentice, were nice, professional, thorough, and very neat. We really appreciated their advice and expertise. They worked us into a busy day, but took their time to repair our problem and test their work. The cost was very reasonable for the quality of their work.

Cal Faulkner

Excellent service from very professional and helpful technicians. Al, Justus, and Blaine were very professional and exceptionally helpful in both fixing the problem and providing honest assessments of the state of my homes sewer line. Quality work and exceptional service from everyone involved. Highly recommend!

Tony B

Drain Masters were great. DJ was on time, polite, professional and knowledgeable. I highly recommend this company for any drain issues you might have. If I need service in the future I will be calling them back. Thanks DJ and Drain Masters

Matt Frankforter

Drain Masters were very responsive and did a great job resolving a combination shower drain and toilet drain issue we were having. Although it wasn't an emergency they were out the next morning after a call late the previous day. Joe the technician was courteous and professional, explaining what was going on and what he did to fix it. Will definitely call them back or recommend them to anyone else.

Diana Smith

We had our entire drain system re lined The two guys who did the work were wonderful. They were extremely polite and thoughtful. The explained all they were going to do and encouraged his to watch and ask questions. They showed how everything worked. As the women of the house I was delighted when they ask me to inspect everywhere they had worked to make sure it was cleaned up. Everything was great. As much as we hate sewer issues we would call you again and will give your names out to all that ask.

Beverly Reed

I was impressed with this company from the moment Olivia answered their phone. Everyone was professional and timely, from Grace scheduling the appointment, to James completing the work. James was thorough, professional, communicative and personable. Having a clogged drain is never fun, having contractors in your home during a pandemic unsettling; however, Drain Masters handled everything perfectly.

Gianni Watson

I spoke to Olivia and Grace on the phone originally when I called and then to set up an appointment time. Both were very friendly and helpful. Jeffery was the technician that did our repairs, he is a very friendly guy and showed me exactly what was wrong and what needed to be done. He also informed me that the tank of the toilet was slightly cracked at the top quite a bit above the waterline. I appreciated his honestly about the location of it not being a serious problem but to consider getting it fixed. The repairs were quick and it was awesome getting pictures emailed to me of the before and after.

Garrett Knight

Shelton was great. Knew what he needed to do and took care of it quickly.

Roxie Degenstein

James was great! He showed up 25 mins. after calling. He's pleasant, professional and cleaned up after himself nicely. A very good experience from other plumbers I have used. Got everything done in a timely manor. Way to go James! From now on I will only call Drain Masters if I have a problem.

Jenny Danielson

Aidan was super courteous and professional; he arrived quickly and found/fixed our problem quickly. He went the extra mile by offering to bag and remove our bath mats, which had unfortunately been saturated with sewage water and we weren’t keeping. He was so pleasant and made this very unpleasant experience a little more bearable. Thank you Aidan!

Timothy Johnson

Drain Masters provides very good service. Although there were issues with the initial job, Mr. Gerald Tyson correct the issues in a timely and professional manner. I recommend Drain Masters for any plumbing job.

Perry Holeman

Aiden and Dylan were GREAT! Very professional, friendly and unclogged 2 garage drains in less than 30 minutes. I couldn't have asked for better service! Thank you both very much!

Michelle Wigginton

James did an excellent job. Explained everything and let me know my options and his recommendations with costs before starting any work. James was quick at succeeding getting our sink unclogged. He was considerate to not track snow and dirt into my house and left the area cleaner then it was before he did the work.

Tommy Persons

Shelton did a great job. Above and beyond what I've previously experienced on this type of job. Turned a worst case scenario into a workable solution. 5 stars.

Ty

Joe M. showed up on schedule and was incredibly kind and knowledgeable. Very charismatic and was able to take care of the job with relative ease and kept the work area clean. I will recommend this service to friends and family in the future.

Carl White

Repair was on time and the communication was great before, during and after the service call.

Jeri Andersen

Prompt and knowledgeable. I am pleased with their customer service.

Lisa S

Clogged kitchen drain with potential garbage disposal issue. Plumber arrived within a few hours of calling in the problem and was professional, efficient, and informative. He was able to fix a minor issue with disposal. Everybody I dealt with, from initial call to finish, was friendly and professional. Cost is quoted up front. Would use again.

Cathy Yabes

We had a technician come in the 1st day who presented a couple options. I signed for the less expensive one since we thought option 1 would be able to clear it. He was unable to clear the pipe due to an equipment that he didn’t have on hand. Grace called back to set up the next appt and she was very helpful as well. The next day I did receive a text stating that the tech was on their way with their picture attached which I appreciated. However, it was a different tech from what was texted to me though. It was Steve M. instead and he was very helpful and professional. He explained how their company operates and everything throughout the whole process and was able to thaw out the frozen pipe and get our tub usable again. There was a little miscommunication about the price that wasn’t his fault since I thought everything was explained to me the previous day with the option I signed for. They did honor the quote I signed up for which speaks a lot for their company. Steve was great, very professional, and he cleaned everything up after which was so appreciated (I’ve dealt w/ companies who leave their mess behind for me to clean). All in all, they offer a great service and I’ll definitely go through them again when needed.

Erika Reed

I’ve used them twice on a rental unit I own, and my goodness are they the best! They’re far cheaper than anywhere else in town that I’ve contacted, and far more polite than anyone else too! They’re thorough and pretty quick to fix big or small issues, and their techs are so great about explaining the breakdown of the job to you, and they’ve always given me advice on how to maintain things going forward. I would definitely recommend them to anyone who needs a plumber.

Shaun Tucker

Gerald was great. He explained everything and was able to come up with options for fixing the issue after doing his investigation. I will be calling again for any problems with our septic system.

Harry Hye Suk Beninati

Kitchen drain clogged. Joe came troubleshot the problem, gave me several options and then he cleared the problem. Outstanding job.

Chad Yeagley

Aidan was a great technician. He was polite, courteous, and informative during the entire process. Service was fast and extreme care was taken to make sure there was a tidy and clean environment throughout the service (shoe booties, booties for equipment, etc). Highly recommend.

Alan Lankford

Jacob was great, he took the time to explain everything to a “T”, he was punctual and efficient. Great rates and great customer service, highlights the fact why you all have 5* ratings. Thank you…

Veronica Tucker

Arrived on time and had a professional friendly demeanor. He fixed the problem and gave helpful suggestions. Overall great experience!!

Robert Kasdorf

I can’t recommend these guys enough! Everyone from the office staff to Gerald are great. Responsive, quick quality service, with no hidden fees. What they quote is what you pay. I will definitely utilize them again if I have another plumbing issue. Thank you, Olivia, Grace, and The techs that fixed my problems. Gerald and Anthony are the best!

Lauri King

Shaun was amazing. His supervisor is so skilled. Shaun and the entire company was so awesome. They really cared about my plumbing problem. That did not save me any money but the expense was needed and worth it. Thanks all for your wonderful service.YOU ARE WORTH IT!!

Timothy Jones

My experience was excellent. Dispatch confirmed my appointment via text and email, both at the time I set it and the day before. The technician contacted me prior to coming to the house to let me know he would be here, and he showed up at the scheduled time. Service was quick and effective, and my drain now flows freely!

Whitney Bouchard

Awesome customer service from every single person you talk to - it's obvious they make it a priority. Jeffery was amazing, he worked after hours to fix our plumbing and had a great attitude and sense of humor about it. We really appreciated this experience and company.

Olegario Carrillo

We attempted to unclog a drain ourselves with no success. Shaun from Drain Masters dropped by and did a great job unclogging a drain that had a few turns. He was professional and kind. Great guy.

Kathy-Sue Justus

Aiden arrived on time to take care of a clogged drain and assessed the problem. He gave me an estimate of the cost depending on what needed to be done, either remove and clear the trap or snake deeper. He completed the work quickly and I paid via credit card. It was quick and easy and he did quality work.

Elizabeth Mitchell

Mr Drain Master Was very manner and polite. Did a great job.

Ryan Meade

These guys are awesome. They came out took care of our problems, offered us the camera service which we took them up on and provided great information. They were friendly, took the time to help us understand our drains better and what we need to do fix them and presented us with options. I would recommend them to anyone.

Wedge Antilles

Most places were weeks out, and they had someone here in 2 days. Very friendly and professional tech. Made sure everything was solid before leaving. Great service!

GR Pereira

Very good. Typical water heater R&R, fittings on new heater weren't quite the same as old one. Mark & Shaun had to make couple parts runs, still got my new heater installed in what I consider record time. Would've taken me DAYS to do on my own. Well worth the money.

Mr. Wright

Gerald Tyson was my Drain Specialist. He was very personable and completely understood the importance of fixing the issue. I needed them to come as soon as possible due to my work being so demanding. He finished the job before me early and came by. The work was quick and efficient. He even cleaned up the area when he was done. Also it didn’t break the bank! I WOULD RECOMMEND this company again.

Audrey Richardson

I appreciate the professionalism, courteous and promptness. I have used this company for 20 years and I know Rich and his team will do a good job and will be honest as to the problem and how to solve it. I highly recommend them and am grateful for their integrity. I cannot thank them enough for their care and concern about the customer and getting the job done in a timely manner.

Reverend Richard Stoneking

Worked with Blayne, James, Grace, and Olivia(?). All staff were top notch in service, communication, and knowledge. We had questions that got answers, and better yet explanations. We received useful and realistic advice. James and Blayne worked in such a way we felt included, learned, and got to know more about what we can't see yet use every day. I would welcome any of their team back without hesitation, and appreciate the work and knowledge put forth thus far.

Christine G

Jeffery has helped us out a few times. He is outstanding - Definitely knows what he’s doing, very professional, friendly and prompt. Excellent prices. I will always go with Drain Master’s specifically with Jeffery

Sara Alegría

Great experience from start to finish! Good customer service! Prompt response, on time, friendly service at our home for septic issues and pump. The technician educated us about how to take care of our system as well. We will definitely use them again.

Mel Daniel

Service Tech Aidan, did a remarkable job! He was professional, through and found the cause of the leaking toilet. He also checked the garbage disposal and saw that it needed to be changed. I highly recommend Drain Masters for your plumbing issues.

Stephanie Davisson

It’s a rough day when you have to replace your water heater, but the guys from Drain Masters were polite, professional, and reasonably priced. The military discount was icing on the excellent customer service cake.

Tobias Morrison

There service tech Steve McCallum came right out within an hour of calling and had our drain unclogged in no time. He was friendly and courteous and answered any question and totally transparent about every thing he had to do. He Was very professional and I would not have a problem calling again for any Plumbing needs.

Allen Maltbie

Quick and quality work. Tech knew his job well, worked efficiently, and cleaned up very well when he was done. He also too all appropriate Covid precautions (mask, gloves, boot covers, etc) and was extremely polite. Our dog didn't even bark at him so we know he's a good guy.

Darian Miller

All around great team/business; from the first person I spoke to in the office, to the scheduling, to the team they sent to the house, I was impressed with the service and professionalism at all avenues. I would high recommend to friends/family members and will definitely be a return customer in the future. They even bleached the kitchen floor before they left!!! Thank you from a 7 month pregnant mama.

Ryan Kim

Aidan was perfect in every aspect. Great work quality and very thorough. I would 100% recommend Drain Masters to everyone. Thank you.

Sarah Colosimo Beck

I have used Drain Masters three times now and I would not go with any other company. They are on time, efficient, courteous, and very affordable. They provide a 2 hour window for when they will arrive, they call when they are on their way, they show up and they get the job done. I only have great things to say about this company and about every staff member that I have interacted with.

Ron Otero

Great experience. Called this morning at 9:00. Had boots on the ground a couple minutes after 10:00. Came prepared, we’re neat about their work, and were reasonably priced. Shaun was a competent technician, was respectful, and listened to our description of the problem.

Cathy Herd

I’ve called on Drain Masters twice now for drain problems at my house. Both times Rich was the technician that did the work. And both times he has done a great job fixing the problems. He works fast and makes sure the job is complete. He has always offered me advice on preventing future problems too. Drain Masters has always provided me with awesome same-day-service!

Tracey Temple

This is the 2nd time we called Drain Masters, and just like the first time everyone I spoke with was courteous and professional. Gerald and Elijah were fantastic. Gerald made sure I understood everything prior to doing the work I called about, and the additional items he found. No surprise charges from Drain Masters! They are my go to for any future problems.

A&D

Joe and Jimmy were fantastic! Professional, subject matter experts, and the utmost in quality. The very best! Don't call anyone else. Thank you so much!

Lisa Woodall

Blayne was FANTASTIC!!! He went above and beyond in helping to fix my plumbing issue. By thinking outside the box he was able to stop the immediate roof leak that I had in my office building. It's not fixed yet but at least there is no more water raining through my roof into my office building. On Monday he will return and jet the pipes to clear whatever is clogging the pipes. Blayne was kind enough and worked up the work order to show me the pricing as to what it would be to have it done during normal work hours or if I wanted him to forge ahead and do it on overtime. I picked standard time so that is why he will return on Monday. I have a budget that I have to work within and he was kind enough and helped me do that. I can't say enough about Drain Masters and the care they put into their work and their clients. I'll never go anywhere else for my commercial or residential needs. Drain Masters, you have a great employee in Blayne!! Give that man a raise!!

Adaline Johnston

Worked very quickly, kept things friendly and clean, charged reasonable rate. They were very honest and upfront about what costs would be, and were willing to work with my schedule. They not only called ahead before arrival, but when there was an unexpected opening earlier the same day, they offered the other time slot to me.

Joe Meyer

Douglas came for a routine, preventative maintenance camera job. We have a sensitive system due to a belly in our line and an ancient backwater valve, and like to check on things before our busy season (we have a rental unit on the lower level of our home). We noticed immediately that the valve had rusted and broke and was lying in the pipe collecting any solid and toilet paper trying to make its way out. With people checking in in two days this immediately became a nice sized problem that required swift action. The size of the problem increased a bit when the location of the backwater valve was determined to be 2 feet underground and beneath the foundation wall (very precarious position, old, not well planned construction). This would require jackhammering the newly remodeled floor of our unit. Chris, Doug's supervisor, rearranged his schedule to fit our job in the very next morning, showing up with Paul at 8a.m. Paul and Chris confidently, carefully and efficiently worked to replace the old valve and were completely finished by 3p.m.. They even installed a concealed access point for the new valve for future maintenance (The owner of the company stopped by to check and contribute to the design). Our tenants checked in on time with zero interruption. I don't typically write long reviews, in fact this will be the longest review I've ever written. These guys did a fantastic, professional job. I wish all services could be trusted to do the kind of work Drainmasters did for us. We will be having them back to realign the rest of our system as soon as it's in the budget. And we will be referring them to all of our business and homeowner friends. Thank you Paul, Chris Douglas and the owner, (sorry sir I didn't get your name). WELL DONE!!

Jim Amundsen

Jeff arrived on time, got right to work. Quickly diagnosed the problem, had to go pickup a part, got back quickly, and put it all back together. Checked to make sure it was working properly and cleaned up neatly after himself. Great service and a fair price!

Helene Katherine O'Mara

What a great team!!! Daniel and his helper came in, did everything I needed, and left leaving a happy customer. Great work and left the bathroom a better place then when they came--would recommend Drain Master to Anyone! Great work, great prices, and a good team.

Suzanne Swan

Steve was efficient, effective, cleaned up everything, explained what the next step needed to be, and passed on our agreement to the camera inspection enabling it to be scheduled next week. It also helped that he was from New Zealand and that I'm from Australia! A delightful young man and excellent representative of your company!

Cindy Hawkins

Job was handled quickly. Very happy with Drain Masters from the time of their arrival. They were very respectful of our home by covering their feet upon entering the house and cleaned the area when the job was completed. I know who to call now when we need help.

Herman knott

He did a great job running camera in my sewer drain line all the way to the septic tank and gave me several recommendations on how to prevent future trouble. I would highly recommend him

Cindy Lyons

Service was professional and productive. Jeffrey kept me informed, fixed the problem, and left the place clean. Follow up was also excellent when I thought I still had a problem, but didn't. I definitely would call again and recommend Drainmasters. (I was surprised when I first looked Drainmasters up to find them at 4.9 stars. Now I know why. Well deserved.)

Gregory Tackes

Drain Master’s services were excellent. It did take a couple of visits to clear the waste line (unexpected construction debris in line - it took awhile to identify). The response on the first visit was a bit slower - two days. Once on-site, the service was quick, clean and very courteous. Thank you.

Roy Longbotham IV

Drain Masters really made it happen!!! Douglas did a great job of sending a tech over ASAP to assess our problem, after hours and on a Sunday. After arriving, Daniel immediately went to work and quickly resolved the issue. Daniel was very professional, knowledgeable and a pleasure to interact with. When video revealed the root of our problems, Douglas was quick to assist in connecting us with a professional contractor to replace the deteriorated sewer line. We really appreciate Douglas and Daniel taking their time to discuss and explain things as they did. We really felt like they had our best interest in mind the entire time. Highly recommended!!!

Stacey Saunders

Aidan was very friendly and efficient. He quickly diagnosed and repaired a leak in my kitchen . They replaced the air gap and drain hose leading to my dishwasher. I am always pleased with the technicians from this company.

ryan scortt

Very prompt response to schedule a service. Henry arrived and was very friendly, professional and made sure we understood everything we saw on the video. Truly appreciate his knowledge and help!!

AKFLYER

Chris and the team were very knowledgeable and did a great job on the CIPP project. With no real disruption to the home I would highly recommend this company to any homeowners with older systems of cast iron piping. This crew made no mess whatsoever inside the house and made a great effort to keep the carpets clean. 5 stars to these guys for a job well done.

Travis Laughs

It is a little early to judge the overall experience. Joe was very professional and amiable and got right down to work and solved my problem. During the repair an essential piece went down the drain. The repair completion is on hold until a replacement piece arrives. I will be interested to see how much more the job costs due to the piece lost by the technician.

Jannet Dunphy

I was very impressed by the company. First person I talked with Rich seemed to be very concerned and cared and helpful. He sent a technician to observe the situation. The technician seemed knowledgeable and didn't treat my questions as unimportant.. he spoke to me in layman's term and helped me understand. The steam truck was called in.. they had hoped to be able to send the truck the same day ... but it out on a project that took longer than they expected .. but they got to my problem as quick as possible. The gentleman who was here with the truck was very courteous and polite and very helpful also with explanations and hints to try and prevent future problems. I am very impressed with everyone I had dealings with in the company. They treated me with a lot of respect as a person and not just as a project. Thank you to the company.

Marcy Ash

Joe and his team were very efficient and thorough. He even fixed one of my upstairs toilets that wouldn’t flush. I will be using these guys again for any future drain and pipe needs.

Aimee Rathbun

I just had Drain Masters over to thaw my sewer and get everything flowing again. This is my second experience with them, and both times they've been really professional, very patient answering every one of my questions and just generally very pleasant. I wouldn't hesitate to call them again and I'd recommend them to anyone.

Derek

Steve was very knowledgeable and fast at fixing our drain problem. He was fun to talk to during the process as well. I highly recommend using their service. They even sent a text photo so you would know who to expect at the door.

Angie Johnson

Jeffrey was marvelous. He came to our office suite after fixing a problem elsewhere in the building. He was friendly and informative. He went the extra mile in explaining the procedures, the tools, the problems, and the fixes. He thoroughly understands the components of our old plumbing. He was clean and tidy as he worked. We HIGHLY recommend Drain Masters to anyone needing a big or small plumbing fix.

Jennifer Wilson

Drain Masters is very timely in their response to our plumbing problems. I have not opted to look around for any ‘better deal’ simply because they take care of us and they are worth every penny we pay them. Their office staff are very professional and helpful! Thanks.

Chris Tryck

Drainmasters answered quickly and professionally. I was quoted a time they would be there and they were right on time. Two employees came out and addressed my issues wearing booties and gloves careful to clean any resulting messes. When my job requires additional needs they scheduled the needs and quickly fixed the plumbing issues. I am very pleased with the service and pricing!

Skye B. Long

My first call to drainmasters was overlooked and not returned so I had to call them back but after that, their service was very prompt. They contacted my tenants and were able to get in and fix the problem without me having to call anybody else to do any additional work. They were affordable and thorough with their notes. I am pleased

Brian Pittsenbargar

Slow. Took 4 hours to verify source of leak and replace shower cartridge. A little messy. Had to loan them a step stool.

Kelly Taylor

The plumber was able to get here even earlier than I was hoping for which was fantastic considering the leak. He was very efficient and knowledgeable, and made sure everything was properly cleaned up afterwards. The whole experience from start to finish was excellent, and I would highly recommend this service to others.

Cheryl Crannick

Awesome! Prompt, professional, same day service! Our technician unclogged the main sewer line that was clogged and had run over in lower level. He was immaculate and not only didn’t leave any dirt behind he cleaned up the huge mess from clogged pipe—rusted material all over laundry room floor! Thanks so much! Great job!

Kris Warren

Drain Masters crew were highly professional, prompt and competent. When your sewer drains you take it for granted. When it quits draining, that's a wake up call and an emergency. Drain Masters solved our problem quickly with great technicians and I recommend them to any homeowners or businesses with drainage issues.

Dakota Graves

The people that came and worked on my place were great and very nice. However their customer service sucks. After they came out 2 weeks ago I have been trying to get them to email me an invoice and an update about my bellied pipe. After calling on 4 different occasions they have yet to call me back or send the email despite claiming they will each time. I am still pleased with the work but trying to communicate with them sucks, at least for me.

Jasmyn Francisco

Jeff and Aiden were helpful and speedy, and got me taken care of. He took pics of all his work to send me, and explained it along the way. I appreciated it. They are awesome. I will definitely use the for all my plumbing needs!

Lola Culp

Excellent, professional, clear and on time project. A near broken sewer line outside repaired, entire sewer line from laundry room to city main cleaned, resign, and sleeve (my term) inserted and sealed. Tecnical staff most present Ian, Smitty, and Elijah were complete pros, very clear and explained every move. (I am very inquisitive). Cleaned every step of their work. I would recommend Drain Masters to all.

Nancy Mattson

The was my 2nd Appt the 1st tech tried to snake out my bathtub he was unable to go very far. He got me to agree to have another tech to come with a pipe camera—expensive. Today was the pipe camera tech. He did that down the sewer pipe. He wasn’t able to get all the way due to water in the pipe. He is going to recommend excavation of the sewer pipe—sounds expensive. In the process a shut off valve broke so now I have to pay a plumber come & repair that. I’ve spent two full mornings with this company & nothing is solved. He was able place flags in my lawn to Mark some trouble spots.

Judith Goodrum

Aidan did a great job of explaining what he was going to do and got it done. We would definitely call Drain Masters again.

Maryellen Moreno

Aidan did a very professional job, and achieved a clear drain very quickly. He was polite, knew his stuff, and got my problem fixed immediately. I would recommend Drain Masters to anyone unlucky to have a problem!

Phil Doherty

Kitchen sink in our Condo was solidly plugged, Drain Masters was contacted upon the recommendation from other plumbing company. Made appointment late afternoon, next day right on scheduled time Rees L. Was at our door with tools in hand, Rees, an extremely polite and knowledgeable young man had to use a large auger feeding 70 feet of cable (twice) was able to break thru and then flush piping curing our problem. I would recommend Rees L. To anyone requiring Drain Masters services. Rees was very knowledgeable, prompt, personable and hard working. By the way the bill was less than half of what I was anticipating. Mama is happy

Nevin G. Summers

It is always a pleasure to have a seasoned journeyman to show up to remedy a household problem. However, in this case, there was an added bonus. He had the unique talent to listen to what the customer had to say. He made me feel like I was an integral member of his team. He patiently listen to my advice, skillfully worked around my intrusions, and all the while, gave me the impression that he could not have completed the job without my involvement. And, in the end, the clogged piped was cleared, my ego was inflated, and I was so pleased that I ripped my back pocket out getting to my wallet to gleefully pay the bill.

Martie Mitchell

Steve did a great job! He was able to fix out and clean the rusty drain in my garage In a matter of minutes. He was very friendly and attentive. Recommend 100%.

Steph Cone-Early

Very professional tech! Would definately use again!

Becky Fowler

These guys saved the day! We had another company come out and leave a huge mess, including leaving our toilet off, all while not taking care of the problem. Drain Masters came within half an hour of my call (4:30 pm on a Friday), fixed the problem, put the toilet back on, and cleaned up after the other company! They are the best!

Michele Porter

In February my sister and I came up to Alaska to take care of the house of my recently deceased father and found the pipes were frozen as well as a multitude of other plumbing issues. Jeff and Shaun were outstanding in their professionalism, problem solving and timeliness. They solved all of our (plumbing) problems quickly and efficiently and were personable at the same time. I can't recommend Jeff, Shaun and DrainMaster highly enough. Thank you!

Margaret Ammann

Sean did an excellent job and explained what he was doing and why which I appreciated

Michael Galginaitis

Response to our phone call was very timely, appointment was made for the same day (and even moved earlier in the day when one job went quickly), and the work was performed in a professional and quick manner with complete explanations for everything (snaking the line and camera work to document remaining problems). In addition, we received advice on how to proceed with talking with the city about their working on the remaining sewer line problems beyond our property line

Richard Irwin

Drain Masters were prompt in meeting our urgent needs at our homeless shelter and we will certainly continue to give them our business. Adian did a great job representing the company. Thank you!

Marc Kornmesser

Joe Mitchell service tech was on time, fast, efficient and thoroughly professional. Top notch work.

Jeffrey Wieber

I own several rental properties in Anchorage and have tried a few different companies. I haven't had any terrible experiences but these guys stand out in the crowd. Timely, professional, and outstanding communication throughout the process.

Justin Haken

Drain Masters were able to schedule me in within a day or so, and the technician Jeffery fixed the draining problem quickly! He was a wealth of knowledge and shared tips for better maintenance! Highly recommended!

Ursula McCarthy

Aidan was a real pleasure to work with, he was prompt and professional in his work and demeanor, he was very knowledgeable about our home’s plumbing set up and how to fix our problem, he cleaned up our bathroom completely after he was done, and we enjoyed having him in our house and getting to know him. I would happily recommend Aidan for any drain cleaning jobs.

Alan Nielson

I had a clogged kitchen drain that was inside the wall. I stumbled upon Drain Masters after calling a number of other plumbers that were too busy to come (or too busy to even respond to my phone calls). Drain Masters was very responsive and was able to come the next morning. That morning they provided me text message updates about their expected time of arrival, provided photo ID before coming into my house, and cleaned up after themselves after clearing the leak. Very professional, and at a fair price!!!

Elena K

Nice guys and professional He explained things and how it works in the way I understand

Jennifer S

Drain Masters has always been awesome. We’ve used them for at least 15 years whenever we have an issue. We used RotoRooter once when DrainMasters was booked, I would rather wait a day with a clogged sink than have RotoRooter come out. Definitely would recommend DrainMasters to anyone I know.

rebecca c (FRZNinAK)

Jeffrey from Drain Masters was showing me the hair he had removed out of our downstairs drain when the 7.0 earthquake hit. We were all shaken up but Jeffrey was very professional. Once we knew it was safe to do so, he finished the job, cleaned up and then went the extra mile to check our water and gas lines for post earthquake leakage before he left. Thanks again for the great service!

Joan Paulsen

Very personable, knowledgeable and thorough. Used Drain Masters 3x over the past 9 years and very satisfied with the results. First company I would call for future problems

megan humphrey

Excellent service, prompt and efficient. Gerald did astute diagnostic work with consideration of complex variables. Identified the issue that had been overlooked by others, corrected it in the same visit, left the environs clean, and the whole process cost less than 300 bucks. Couldn't have asked for better. Thoroughly impressed.

Chiricano Dragon

Great service, courteous and friendly. Job well done.

Keven Kleweno

My wife informed me of a problem in the morning before heading off to work. I called Drain Masters after getting to work. I had an appointment for that afternoon. The tech was on time and was able to resolve the blocked drains within an hour. It was excellent experience and I will use them again.

Gary Lytle

Drain Masters did an excellent job and cleaned up after themselves. Very professional job and polite.

Lia Nutter

They were super friendly from the call to make a dispatch to the service! Will hopefully not have to use them again, but if needed they will be who I call.

William Tompkins

Our floor drain in our laundry room was overflowing whenever our washing machine would drain (washing machines pump the water out so there is a good amount of pressure), so i scheduled a drain clean out. I wasn't sure how things were going to go because our floor drain does not have a clean-out plug. The clean-out plug allows you to bypass the trap in order to get a snake down the drain a little easier. Drainmasters sent out a technician, Rees, and he was professional, friendly, and did a great job taking care of our issue. I would highly recommend drain masters and Rees specifically!

Chris Harding

Drain Masters for the win. Recently had them repair my clothes washer drain. They made quick work of the repair and when I received the bill I was really surprised on how reasonable it was. I'll keep their number in my phone as I'd do business with them any day.

Cheryl Moon

I am a new customer with Drain Masters and was impressed with their automated IT system, efficient and professional schedulers and ultimately very professional, friendly and efficient Technicians. I highly recommend this company; definitely 5 star services.

Jeremy Tompkins

Drain masters has taken great care of me the last 5 years. They are fast, professional, and get the job done. They fix any plumbing problems you have and also offer advice to avoid the problem in the future. I highly recommend using Drain Masters. - Jeremy

Alma Johnson

Ress was awesome he did a great job for making sure our preventive maintenance was done well. Ress checked all our drains and even found a problem we didn't know we had, hair bands from my granddaughters were in the tub drain. Ress saved us time and money by being efficient at his job. I will call Drain Masters again, for service on my home. Great job Ress.

Eric Schaefer

Working for a property management company with over 2,000 units in and around Anchorage, I receive many reports from tenants and home owners about sewerage back-ups, drain clogs, and the like on a weekly basis. When a report comes in, I go straight to Drain Masters. I know that they'll respond quickly, resolve the issue professionally, clean up after themselves, and leave our client happy. I've even been on site and seen them in action and they know what they're doing. They never let us down and they're a pleasure to work with, and that's why they're our go-to contractor for any drain-related issues. I would highly recommend them to anyone who requires their services.

Kristin Hunt

They came same day we called them figured out problem quick and Fixed it super fast. Friendly as well definitely would use them again.

Sheri Gailey

I have never had to deal with plumbers before. I had a major clog in toilet line from house to street. Went thru 4 different plumbers of which they could not fix the problem. I went 5 days with no facilities being told they would come back. One plumber never even showed. I called Drain Masters and they sent someone right out and within 15 mins he had taken care of the clog. I had a camera come out the next day to see what the problem was. Drain Masters found the problem and had it fixed. The cost was very reasonable. Very impressed with the dedication of the techs that came out. Thank you.

Kate De Cleene

I received up to date text message notifications INCLUDING a picture of my assigned technician before he got there which made me feel safer. (Thank you DrainMasters....this feature is a keeper) He had shoe covers to keep my floors clean and explained what he had done during the service. Thank you Rees!

Lynn Highland

They showed up for septic tank pumping when they said they would. The tank is difficult to access but the driver, Steve, was extremely friendly and cooperative. He was also very knowledgeable about how systems work. I will continue to use Drain Masters in the future.

Diane Stefan

I have been using Drain Masters for years and they truly are the best in town. They are quick to respond, polite, professional and always do an excellent job. They are also resonable with their prices. I'm a realtor in Anchorage and I recommend them to all of my clients as well!

Donna Null Basinger

Aiden explained everything carefully so I knew the possible problems and possible solutions and costs. I wasn't paying by the hour but by completed job. That was helpful because different size hoses needed to be delivered. Extra time but not extra money. This company is a winner.

Rachael Gaedeke

Great reputable company. I had a clog, they were able to come within 4 hours. Didn’t charge overtime for showing up at 6p and found the clog in about 1.5 hours. I highly recommend them.

May W

James did a great job and then when another issue was discovered he called Gerald and Jacob who also did a good job as well. Grateful that they all thought outside of the box and got it done!!

Jody Butto

Arrived on time and provided options for level of cleaning.

Samuel Grosenick

Anthony Wiley with Drain Masters helped me fix a clog that had been giving me trouble no matter what I tried. He was super friendly and helping in answering all of the questions I had. Plus, he fixes the issue very quickly!

Jeannette Gibbons

I love this company! I called and someone came the same day, at the time they suggested he would be there. Courteous, pleasant, efficient, snaked out the drain that was backed up in the laundry room, double checked everything, and left. What a nice experience when your are in the middle of laundry and everything else and the problem is taken care of. Thanks DrainMasters!! Jeannette G.

Jody Seitz

Sean snd Carlos were on time, efficient, knowledgeable, and considerate. I appreciated their help in figuring out how to handle another job that I’ll have them do... snake my drains in the kitchen.

Sally Betz

I am a property manager and a property owner and use Drain Master regularly. Always prompt to my call and get it scheduled quickly, efficiently. I really like getting the immediate email reports and invoice letting me know the outcome. Thank you! Sally Betz

Sarah Townsend

Drain Masters was wonderful!! Super accommodating with their schedule and made sure they explained every step of the process. They were able to retrieve the obstruction in our main sewage line! They made a stressful situation far less stressful! I will definitely be calling Drain Masters for all future plumbing needs.

Aubrey Clark

We had a clog in our main, the team showed up on time and were professional (even covered their shoes in the house) and efficient, solving the problem much faster than I thought they would. They left with a recommendation for further repair and maintenance. Couldn't have asked for better service.

Sherry Hoff

Richard from Drain Masters responded within 5 minutes of me texting him about a drain issue we were having in the garage of one of our rental properties. He came out the very next day. Is unheard of in this town for that quick of response from any contractor. As always I appreciate the quick turnaround.

William Ross

Thank you for your quick response. We called five plumbers and Drain Masters was the first to respond and have someone over the same day. Rees was professional and friendly. Will definitely recommend!

Holdings II

I've been working with the fine folks at Drain Master since 2005! As a Property Manager and property owner I've found them to be very responsive, thorough and provide great detail after the service call on their billing invoices.

Sandra Barzilay

I received prompt same day service. The plumber was friendly and professional and the price was reasonable. This was my third time using Drain Master and I definitely would do it again.

Carmen Marques

Steve was great! He was friendly, professional and through. He explained what he was doing while he worked, he moved quickly and I did not feel like he was trying to milk the clock. I would highly recommend Drain Masters.

Erin Mingrone

Everyone was very professional and kind, from the scheduling people to the plumbers. They did a very thorough job and the new sink looks great. Very happy and would definitely recommend them!!

Isabellarv _

They have amazing service and were extremely nice, I would definitely recommend to my friends and family. Thank you guys for your amazing service :))

margie workman

They came when they said they would & were very Polite and explained all that they were going to do Andrew was the technician and he was very good at getting the clog unclogged quickly and efficiently

Keith Glazer

Unplugged toilet. Great guy, excellent service.

Ira Edwards

DrainMasters was able to come later in the day after I called in the morning. I set up a code on my door and they had everything flowing before I got home from work. Awesome job and less than I expected to pay my plumber (he only does install work...)

Gerianne Thorsness

Gerald was conscientious and very knowledgeable. Excellent customer service and explained everything in understandable terms. Will recommend to friends!

Claude Edwards

We had large leak caused by a clog in the system, as usual, drain master came,arrived ahead of schedule, and solved the problem. Steve, the service tech were knowledgeable and professional. They have been my choice for drain cleaner for at least 8 years,, They get the job done when others cannot.

John Thain

Definitely impressed with the overall professionalism of this business. Technician showed up right on time, the office staff handled the scheduling flawlessly, and the pricing was very reasonable for what I got. I received a copy of the video of my sewer line and photos along with several quotes for further work. They were able to recommend a few different options. When I had to talk to AWWU about the issue I had, they were very glad that I had used drain masters, I got the impression that they trusted the work that they do.

diane kelly

We had a sewer eruption in our home last week. Drain Masters came here to help with the messy situation rapidly and on time. We still have not solved everything but they were fast, efficient and effective in their fields of expertise. Things were explained in language I could understand. Grace was a hero in the office setting up times for the men to come and giving me a head's up call before they would arrive. They will return on Monday and Pete said the cleaning of the sewer line, etc will help detect the problem area! Thank you Drain Masters for your rapid response team!

Becky Baird

I had not used Drain Masters, but I did call them as I had quite a problem with a drain in a commercial building. I had no idea the extent of the problem, but as the minutes ticked away the water kept coming back up through the floor drain in the common laundry room. Steve M at Drain Masters really understood what was happening and helped make the problem go away for both the tenants and me. Extremely professional, very helpful, Steve made a VERY difficult situation manageable. Not an easy task. If you need help; call Drain Masters.

ginny foster

Drain Masters did a great job of clearing a drain in our condominium that another company worked on late last Fall. The other company sent someone who obviously didn’t know what he was doing. Drain Masters went above and beyond to make sure our drains were clear. Thank you for the great job.

Mary Pat Brown

Anthony, from Drain Masters, was very polite and professional. He took care of our blockage and cleaned up after himself and took care of my things as though they were his own.

Dennis Helton

Very helpful and informative with every step. Cleaned up every step of the way. Gave options for repairs. I am extremely satisfied as far as we’ve gone. It’s a complex job and isn’t completed yet, but I feel confident that it will be completed properly.

Supa Dave

Quite possibly one of the best businesses in Anchorage. I'm not sure what they pay the techs but it's not enough. They literally do everything right. I won't call anyone else. If you own a service orientated business this is how you should model your business. They really make most of the businesses in Anchorage seem subpar. Bravo Drain Masters!

Teresa Burnett

Had some frozen pipes I was worried and stressed out beyond measure. Not only did they reassure me there's nothing they can't figure out they then proved it. They had me up and running with good advice on how to maintain for the future. Highly recommended this company

Vikki Starr

I called Drain Masters because my toilet was not sitting properly but wobbling. My son tried to fix it but the floor under the base of the toilet not even and was too low. The man who came was very prompt, and understood what my problem was immediately. He worked quickly, neatly and the cost was much lower the cost of a "Plumber". I was very happy with the quality and cost of the work and the polite efficient attitude of the company. When I asked some other plumbing questions, he explained that he was not a licensed plumber but was qualified to do jobs that did not require licensed plumber.

Matthew Davis

5! Blayne was clean and professional to start. Above and beyond in the details as to what was done. Felt like i was taken care of by someone who takes passion and pride in what he cares about, his trade being one of them. I definitely will further my relationship with the company as problems present themselves as any and all will. I need look no further. Thank you

Dennis Page

Aiden is the best! He’s extremely knowledgeable, and professional!!! This company is without a doubt the best plumbing business I’ve ever used! Not only are they punctual, they keep you up to date with everything!👍👍 …

D W

Have employed Drain Masters on two occasions and received exceptional service both times. Dispatch and Field Techs are professional, personable, know their business very well, and a pleasure to work with.

Krystal Talamoa

Shaun was very professional and was able to identify the issues with my garbage disposal and installed the new unit in no time! I definitely appreciated everything!

Rebecca Shaffer

Joe Mitchell was prompt, thorough, and had a positive attitude despite having to wade through 3" deep of backed up drain water on the basement floor. The machine he brought to snake the drain worked quickly and now we're drying out. Joe was very knowledgeable and answered tons of questions. Thank you Joe!

Steve Kruschwitz

Very professional and polite. Have used them before and will use them again if needed. - Very punctual, called first, showed up when they said they would. Got right to work, worked efficiently and deliberately. Explained findings completely once job was completed. Made recommendations for further work with no pressure to book immediately or through them.

Jerry LeBeau

Thanks for your assistance, and with the hose in the vent pipe, I believe we may have solved the problem. I want to comment on Pete's friendly style and professional approach to the problem. He immediately realized it was not necessary to run the drain camera, but took a more logical approach. It didn't fix the problem, but at least he admitted he was stumped, then recommend I run the hose down the vent pipe. He also stuck around to make sure I got safely of my roof (age 69) and I appreciate more than he will ever know. Thanks again, everything was great, from my first call to Drain Masters to the time Pete drove away. If I ever have a drain problem, I'm calling Drain Masters!

Dale Miller

Called about 730am on Thursday morning concerning a drainage issue in my home. Phone was answered promptly (surprise!) by a fella who assured us that as soon as he arrived at the office, he would check his schedule to get a tech to our house. Was called a short time later by a very nice gal who scheduled us no later than 1:00pm. Got a call about 1000am by a tech who said he was free and would like to come by and address our drainage issues. As advertised the tech arrived 15 minutes later and began to asses the problem. He did a pre- job inspection and checked with AAWU concerning city pipes and locations in relation to our house pipes. He go to work on the problem a short while later and took time to explain what he was doing and some of the options we had depending on what was found. Within an hour he was finished and our problem was fixed with minimal issues found. He gave some advice to keep the problem from happening again (or at the very least mitigating it). After the job the tech took his time reinstalling everything and cleaning up the work area (bathroom). Afterwards it looked better than when he arrived! (not that we keep a dirty bathroom Lol!) I highly recommend these folks for any of your plumbing issues. The total cost for the job came in under 200 dollars! Hows that for economical!

Marie Gregg

Karl did a fantastic job and I will use drain masters again without hesitation. Professional and an eye towards details. 5 star service.

Esta-Dara Agi

We highly recommend Drain Masters. They always respond quickly to our drainage problems. Steve is the best technician, absolutely knows what the problem is, fixes it, and maintains his sense of humor.

Bert Johnson

The service was excellent! They came on short notice, did a professional job and were very efficient. I have highly recommended them to my friends who have also been very pleased with their service. They were friendly and helpful both on the phone and in person.

Jeff San Juan

I had been notified by my tenants that the Sewer was backing up last week and my suspicion was it was caused by the earthquake which indeed played a roll. My driveway sunk about 3-6 inches causing the sewer below to offset and trap water. This was explained by the knowledgeable crew at Drainmaster. They had to come out a few times to get the proper equipment to clear the pipes to run the camera system through and diagnose the problem. They were not able to fix the problem, that will have to wait till spring/summer in which I will have to dig up my driveway and make repairs to the pipe. 5 Star Service and Customer Service, Thank you!

Kimball Forrest

I have used three other drain cleaning companies over the past 20 years. They all got the job done but all left more or less mess. These guys were far more careful, cleaned up thoroughly even came back after stowing equipment with a spray bottle and rag to wipe down the floor. Highly recommended.

Jason Skala

Returned from the greatest halibut fishing trip ever to a blocked pipe backing up all water through the downstairs laundry sink. Needed a hot shower and lots of cold water to wash and pack all my fish. The got Rees here ASAP and he fixed our problem no problem and left the area cleaner than he found it.

Dawn wroblewski

We called this company because of drainage problems over an extended period of time.. they came in diagnosed the issue and jumped into repairing the problem fast organized and so efficient from beginning to end. I am so impressed with this company and the people employed by them awesome people ..perfect work I will refer them to anyone I know.. love you guys!!!

Tracie Robertson

Called late in the day, but thankful they have guys after hours. The service was an easy quick fix. My dog was impressed with the service as well. Definitely for future services.

Deborah Naspinsky

Used them multiple times now and repeatedly, they were prompt to schedule an appointment, showed up on time, effective with the needed repairs and reasonably priced. I plan to use them again and again as I am a happy customer.

Brian Edmondson

Polite and professional. They fixed my clogged drain in a very timely manner. Thank you!

Matt B

Showed up a little late without calling. But when I called them they were super friendly and the plumber called back right away. He fixed the clog right away and cleaned up after himself. I'll definitely use them again

Kat Xciii

We had a clogged toilet thanks to someone flushing paper towels, which led to sewage backing up into the tub. It's 11pm-12am and everyone we have called either told us to call someone else, or didn't respond at all. (So much for 24hrs.) The gentleman who referred me to Drain Masters was nice enough to call back in the morning to make sure our problem was taken care of. I called Drain Masters as soon as I woke up around 8AM, they were there within 20-30minutes. The gentleman who came took care of it in less than an hour, and even told us we needed 2 wax rings and not 1 because when they first installed the toilet and tiles, the toilet was uneven, so it wasn't a clean flow. Drain Masters is the best. Quick, clean, and professional.

Pepek Wirls

Our mainline got a good joggle from the big earthquakes in January and November of 2018. I've been using enzyme based openers and got everything flowing again. Only the kitchen sink had problems and my husband got handy with removing the trap and sending a snake down. On Saturday our luck ran out- the backup was too far down the line. Our neighbor told us about DrainMasters and how they FIXED the problem. Our homes were built in the 1950's, so they need a good cleanout! Called DrainMasters. Rees Lee was able to get to the problem and auger it clear. All that we did was great- for 60% of the line. The last forty needed some help. Rees also gave me some pointers on how to keep the buildup from returning so the line stays clearer longer.

bernadette andrew

Shaun and Mark did a great job both times they have done some work at our home. Fast, friendly and efficient!

Louie Miller

Was very happy with the service and quality of work. Will definitely use them again.

Amber Drake

The pipe from the house to my septic tank was blocked. James was thorough and in and out within an hour. I appreciate his professionalism and attention to detail.

Brandon Fifer

Purchased a camera drain inspection prior to purchasing a house. Inspection revealed $6k damage in need of immediate repair, with $14k damage likely necessary after initial repairs made. Utilizing Drain Masters prior to purchasing a house was worth every penny. The nominal service fee paid for itself a hundred times over.

Noa Meisenheimer

We have an older house (built in 1971) and our drains, pipes, and sewer can be a nightmare! We tried numerous companies but only Drain Masters took the time to find the root of the problem (years ago) and since then they have helped us in numerous areas of our home. We have dealt with several different employees from this company over the past decade and every single one of them have been extremely helpful.

Carol Ann Woody

Getting ready for work, took a shower, rushing, dog sick, heading into garage to car and oh no the garage was flooded!!! ARGHHH. Called our regular plumber and then the sewer drain people they recommended then 3 others thank goodness Drain Masters could fit me in. They showed up and cleared out the house drain ANDthe garage floor drain we had given up on ages ago. Highly recommended. I'd call them again.

Wendelynn Nash

We have used Drain Masters several times to help keep out drains flowing smoothly. Always excellent, prompt and clean service. Very friendly company to work with. Will use Drain Masters again in the future.

Casey Millar

Great service. Called early Monday morning and someone was there within an hour. Got the job done efficiently and without making/leaving a mess. Fair pricing. All around great experience.

KC Barber

Ian & Elijah were absolutely wonderful! Very professional. Answered the few questions we had right when they arrived. Kudos for both!

Jolene Becke

Awesome work as usual! They figure out the problem and then come up with more than one solutions (with price quotes/reasoning) I will continue to call Drainmasters!

Erin Johnson

Professional, knowledgeable, on time, thorough with all communication (before appt, day of appt, after appt), friendly, and seem to be reasonably priced. I will recommend them to others and will keep their contact info for potential future need.

Lynne Prossick

We were referred to Drain Masters by Polar Maintenance Plumbing...and they were great. We had a full apartment back up...could have had to do a new line. I have lived with this plumbing for 38 years and NO plumbing, drain folks or Rotor Rotor type ever even tried to open the old fashion entrance drain that goes all the way too the street. They did not even TRY!!!!!!$$$$$$$$$$$$$$$$$$$$ Drain masters came and had the sucker off in 10 minutes and cleaned all the drain...stopped the ongoing flood and put the cap back on!..HIRE Them

Bettie Emerson

Crew was polite, hard working professional men. They kept me informed on what they were doing and how it worked. They were outstanding and represented your company well.

Arick-Andrea Hiles

We have our septic system pumped yearly ( recommended maintenance ) and have used Drain Masters for the past five years, they are always prompt, efficient and very affordable. We highly recommend them.

Quentin Caswell

Your people were upbeat, informative and very helpful. I tend to be very in the way/involved and they encouraged it and were eager to explain to me what they were doing. I really appreciate their professionalism and attention to detail. Thank you!

Lorna Cochran

Can't thank you enough for saving us! We tried to fix it ourselves to no avail! When the professionals came, we were so happy! They did a great job! Fast and efficient and very personable!!

Business Critique Inc.

No wonder these guys are the best in town. Proffessional, communicative, and honest. 10/10! Highly Recommend!

Michael Wight

As a property management company in Anchorage, we've been working with Drain Masters for years. I have also used them for my personal property. They have always been excellent. I highly recommend them.

Casey Thompson

The service was great. Our only problem is, as a business and our accounting procedures, we don't have the ability to pay on the spot with cash, and they don't allow credit accounts to be set up with their company. We will not be able to use their services this any more.

Lisa Gross

Aiden was my service technician today. He was on time, pleasant and professional! I will call and ask for him if I need service again.

Dave West

Saturday morning I hear water running in the laundry room but no equipment running. I open the door to see the concrete floor covered in about a half inch of liquid. Judging from the food particles washing around I quickly deduct that the liquid is coming from the kitchen drain one floor above. I gave a quick shout out to my Mrs to stop whatever is draining. As I near the source I see that it's actually the laundry stand/drain pipe that is overflowing with kitchen waste. I grab the 16-gallon wet/dry vac and begin cleaning up the wet mess. I disconnect the clothes drier and haul it into the attached garage to make room for whatever repairs I'll need to make. I disconnect the clothes washer and slide it into a corner. Proudly I go to the garage and retrieve the Ridgid brand power snake/auger and a cordless drill. "I got this!" After running the small 1/4 line into the drain for the full 20 feet, I was surprised I hadn't hit any blockage although it was more difficult to remove the drain snake than to put it in. My victory dance was to flush the pipe with water from a garden hose... to my surprise, it filled and overflowed very quickly. Plan B. I used the wet/dry vac to remove the water from the stand pipe and held it in place for a few minutes, until no water was being removed. Then I placed the hose on the exhaust port of the vac and blew air into the pipe, thinking if I can pull the clog, I'll push it. Again, my victory dance was to flush the pipe with water from a garden hose... to my dismay, it again filled rather quickly. (A man with tools and no knowledge is dangerous and a man with knowledge and no tools is helpless.) I fall some place in between. Plan C. Swallowed ego, balanced the checkbook and began looking for plumbers. I contacted RotoRooter at approximately 2pm (it's Saturday) and told the lady my situation. She said she'd have her uncle call me. At 5pm I called RotoRooter again and reminded her. While I was waiting at my computer for a return call, I happen to read some reviews on the local company, I was none to impressed. I decided to look for an alternative. I contacted a plumber with Anchorage Plumbing and Heating after reading some good reviews. He explained that larger drains are a different type of plumbing shop and recommended Drain Masters. I contacted Drain Masters and was greeted by a pleasant lady who took my information and offered the option to have her tech come out after he finishes the job he was on or would I prefer to schedule an appointment. We elected to ask him to come out today, Saturday. Approximately 45 minutes later I received a call from the Tech, Steve, who said he was 15 minutes out. Steve arrived with tools and a great attitude. I told him I was going to ask him "How's it going?" But then I realized it was almost 9PM. He chuckled and asked, "How can I help you?" I took him to the laundry room and explained plans A and B with the failed victory dances. I told him I'm at his beckon call, whatever he needs, I'll get or do it for him. He explained he'd start with the auger and go from there. I got out of the way. I stopped about 20 minutes later and it had apparently cleared the drain and was snaking the floor drain "Just in case." I told him that was good because both that floor drain and the garage floor drain were both very slow draining. When Steve had finished the floor drain in the laundry room he tested both that and the stand pipe, both worked well. Then, unexpectedly he moved to the garage floor drain. 10 minutes later he has that drain working better than it has in 10 years. Steve's attitude and work ethic reflect very, very well on Drain Masters. He has learned the fine art of a true service provider. He "Under Promised and Over Delivered!" (read that again). To top it all off, when Steve returned with the bill/invoice he had included the military discount without question. If the rest of Drain Masters technicians are as professional and service orientated as this man, there should be no hesitation by anyone to call them when needed.

Espresso Tech

Very professional young man. Was prompt. Assessed situation and outlined options. Corrected my problem reasonably fast. Was a weekend service. Felt the job was worth my money. I will use them again if needed.

Robert Frasher

If we ever need help Drain Masters will be the only one we call. We called them and with in a hour they showed up and took care of the problem. Rees Lee was excellent.

Kit Coleman

DJ did an excellent job. He was efficient and professional, competent and informative. Thank you.

Patty Hulquist

Steve showed up on time and went straight to work. He was diligent in making sure the clog was unplugged and drained well before he left. So happy he was available on a Saturday to fix our problem.

Marie Sternquist

Great service by a very competent technician who was also considerate enough to wear shoe covers :) Would have given 5 stars if they'd send a bill or I could pay by credit card as the failure happened while I was travelling. I didn't want my house-sitters to have to pay.

Misokisu Haysangnim

Just had Rees come by our store and snake out a plugged floor drain in our commercial kitchen. Highly prompt and professional service. Best plumbing service in Anchorage!

Mark Welker

Excellent assessment of sewer clog between house and sewer main plus quick clearing of the line. I’m very happy with the service and highly recommend them.

Fred Traber

After four visits over the recent months (Separate problems), Drain Masters has been: On time Professional Clean Effective They are a first-class operation. Everyone is trained, friendly, and professional.

Brad Underwood

Cleared a plugged waste line where it enters the septic tank. Had a house full of people and Drain Masters was able to come out right away. Price was reasonable and the employee had us back in business right away. Nice guy, too.

Mary Barr

Prompt, courteous and thorough in their work. DJ and Justus did an excellent job in unclogging my drain, and making certain it was flowing properly before finishing the job.

Jason Martin

Jeffrey with Drain Masters was amazing. Fast detailed and funny. Great service. Will call with all my plumbing needs in the future. Thanks!

Matthew Ritter

Excellent service from Jeff Chmura. Quick, clean, and friendly. Definitely will use Drain Masters again if I ever need plumbing services again.

Aljin Eaker

Jeff came right on time. He started working right away and told me what should be done to prevent clogging our tub again. He also cleaned up after! Highly recommended!!!

Marc Holmes

These guys from drain Masters were absolutely the best totally professional totally knowledgeable of their craft and successful in resolving my problem. I highly recommend this company to anyone who needs drain services

Aronca Robinson

Excellent experience! Will never call another company after my experience with Drain Masters! Friendly and knowledgeable staff and quick service. Problem solved and doesn't break the bank!

Mathew Spence

Everything about their service went well. They were professional, kind and followed covid protocols inside a home. If I ever need a plumber again they would be the first choice.

Ak Steve

Main drain was plugged and Steve M. was polite, knew what needed to be done and the job was finished in no time. 2nd time I've used Drain Masters and I have not been disappointed.

Charlene Felkley

Wonderful customer service. Very thorough and committed to getting it done. Responded for a second time with as much professionalism as the first (continued satisfaction).

Sheila Hague

Very kind, hard working and polite.

molly brown

I called with a plumbing issue and had someone onsight within hours. We also received a text and photo of the technician. Such a great experience!

Umberto Belluomini

They came sooner then was scheduled which was great. He was knowledgeable found out what the exact problem was and fixed it. He also found some other problems that needed to be fixed.

Carmen Wanous

I was referred to drainmasters by Anchorage Heating and Plumbing. Drainmasters sent Rich on a Saturday afternoon and he was great. Very personable and easy going. He got right in their and snaked the drain up to 65 feet and I was back in business.

James Ruiz

Henry did a great job, very thorough. We are very happy with the work done. Quick response and a great value.

Rivka Zorea

It was distracting how the older man Jeffrey kept telling the younger man Aiden what to say and what to do. Aiden seemed perfectly capable. The service had safety standards in place.

Leanna Raymond

They were super nice and new exactly how to fix my problem. Im very happy with how quick they were able to fix my disposal.

Olegario Carrillo

Referred by a friend. They made time for us on short notice. Professional, honest, and trustworthy. The rates were within budget. Definitely recommend their services.

Alice Knapp

Everything from scheduling to service was excellent. The technician solved the plugged drain and was very professional. Thank you!

Ricky Jones

Shaun was really good and professional!!

Jim

I was in a bind and called around for some help and Drainmasters came and took care of my problem within a couple hours. Reese was very thorough in taking care of the issue.

DJ Master

The price was very expensive to snake a toilet drain but I needed to stop the leak I had no other choice. The cost was over $400 plus I paid a extra $200 to use the camera to see the origins of the problem. Send your children to school for plumbing they earn as much as lawyers

Margo Bellamy

Shaun was awesome! Thank you!!

Abby Roach

Employees were very professional and answered all my questions and were very informative! Overall great service!

Santiago Lara

Service was excellent. I called on a friday early morning and phone was picked up right away. They got the job done quick and arrived faster than i expected. I will call them again

bill morrell

This was the second time I used Drain Masters and I see no reason to go anywhere else. They got someone out within a very short time and he made quick work of the clog. Highly recommended.

FCC Anchorage

Over the years Drain Masters has saved the day over here many times! Very professional, courteous, and always quick to respond to our drain emergencies.

Penny Cordes

Prompt response, good service. Easy to arrange appt. and payment by phone. They have helped with multiple drain problems. I definitely recommend.

Jon Morse

Good work as always! That's why Morse Mechanical recommends Drain Masters for all our customers drain cleaning needs. Keep up the good work Jon Morse, Morse Mechanical

Herman Gilkey

J Frey was on time and very professional took the time to explain what he did and resolved the issue which was a blessing will definitely be making referrals

Adrienne McVey

Technician was professional, courteous, and efficient. I also had a good experience with the office/scheduling personnel.

Jane Micol

Very professional and did a great job! If I need to have a plumber in the future, I would like for him to do the work.

James Diemer

I called late in the afternoon and I was impressed how quickly they were on site. All personnel I spoke with and met were great. I highly recommend Drain Masters.

Steve Johnson

Jeffrey arrived on time, was pleasant and explained everything he needed to do and performed the job efficiently. Would highly recommend!

John Hemmeter

Tree roots in my drain, second service by this company. Courteous, on time and thorough. Best company for the money. Would recommend them to anyone.

Daniel Flores

Lucked out with scheduling and technicians were well equipped and professional! Very honest, transparent And practical about issues and solutions!

Brooks Gaines

2 water valves in the bathroom or leaking through the floor through the ceiling in the garage and they repaired it very easily nothing but good kudos for them Thanks you very much I was very pleased with the service And Merry Christmas .

Vincent Rogan

They were knowledgeable and had all the right equipment, when they found the problem it was fixed in a timely manner.

Cypher Belmont (Necro-Sigh)

I have hired drain masters three times now. They've fixed my kitchen sink and the garbage disposal. Fixed the bath room sink and toilet. Now they have come over and unclogged the drains as sewage was backing up into my garage.

Kenley Michaud

I’ve never left a google review, but these guys deserve one. Stellar service, professional and personable all while super knowledgeable. They fixed our problem faster than I could finished explaining it. Thanks guys!!!

Siri Moss

Called late in the morning, and had a service tech there by afternoon. He was efficient, polite and didn't leave a trace of dirt behind him. Thanks for the great service!

Larry Holman

Technician very professional. Service was pretty expensive for cleaning two p traps

Wendy Thon

Justice was professional and thorough. Offered us the pros and cons of the services to help our particular problem.

Lillian Young

Drain Masters came in a timely manner and fixed the problem professionally. I appreciate the great work done. I recommend the workers get a pay raise.

Aj Alston

Very friendly, very skilled they were able to work me into the schedule on short notice and finished in about a half hour.

william cassity

Showed up fast kept me updated as to what was going on and gave me options when the problem was found. Would recommend and use again.

Karen Chua

The technicians are awesome, very efficient, and friendly. Solved our issue with clogged sink and tub.

Barb Hanson

Used Drain masters to clear slow drains and install plumbing clean out on a clogged line. Very professional service, reasonably priced.

Sam Dunham

Good work. Professional. Reasonable price. I did not feel like I was getting taken advantage of, which is always my fear with plumbers and mechanics, you know?

Jorge Monroy

Prompt and quick response. Friendly, need what to do to fix the problem, friendly and respectful. Explain the problem and gave options to fix the problem. I would recommend with anyone having issues/problems with Drainage, Sewer etc. Great service

Bruce Giffen

Big thanks to Steve for his knowledge, diagnosis of the issue and presentation of several options to fix the problem. Give him a raise, he deserves it. Super personable.

Jay Bickford

Came right out ready to work

Christin

Great Customer Service. Very efficient and fixed the problem quickly. Would recommend them to others. Hopefully I wont need them again but if I do I will go back.

Robert Roehl

Steve McCallum is the technician from Drain Master who came of work on our drain problem. He was professional, knowledgeable and solved our issue. Thank you!

Joy NG

Blayne was very personable as well as knowledgeable. The information he provided helped me feel I was able to make an informed decision.

Ema Puiai

Joe Mitchell did a great job 👏 …

Maribel Hernandez

Excellent service very professional staff

Cultural Alaska MJR

Drain Masters and their service tech Doug were professional, efficient, and explained things in a way that made sense. Will definitely call them back.

Laura Spaan

Our home has a fairly torturous drain system that finally got plugged up. Drain master tech Anthony stuck with it and managed to get us flowing again.

James

They are really great guys. I will use them again.

David Apperson

The service plumber was polite, professional, and organized. I would definitely recommend Drain Masters to friends.

lori perko

Rees was so great! Quickly ascertained the problem, patiently answered all our questions, and efficiently got us up and running. Thank you, Drain Masters!

Janna Longlet

Gerald was very personable. He was extremely thorough in his inspection and explanations of what he saw and recommended.

Josh

reasonable price and the crews are honest and nice. also they did the job perfectly. thank you for your service.

Emily Brush

I called Drain Masters for an issue with my toilet and couldn’t be more pleased with the service! There was a technician at my home within a few hours of calling. He was friendly, professional, and fixed the issue within minutes. Thanks, John!

terry hembry

You can call the other guys. Or call the people who can fix the problem! The service was clean quick and worked like new when done. And looked like they were never there!

I C Hanson

Drainmasters, within an hour, figured out that frost had lifted service 'up' pipes along the line to the city system, allowing soil to block the waste pipe, causing water to back up into the house. They are supposed to give us a quote to refit the 'up' pipes back into the main line.

Nancy Caudill

Very polite, very efficient, cleaned up well, very friendly and professional. Very happy!

Era Dennis

Aiden is knowledgeable, friendly, respectful. Kept trying to find the solution. Did get it fixed with the help of his supervisor. I’m so thankful for your help.

Eugenio Ferrari

Accommodating , courteous, on time, reasonably priced, professional, competent, seems like an excessive review but they have earned it with us

Michael Borrego

The Service Engineer was Excellent, knew his job, was quick and completely thorough. I would highly recommend this outfit!

J Harris

Great service! Drain Master is a great company that has tremendous leadership that employs true professionals.

Linda Peterson

The technician was polite, personable yet professional and readily answered all my questions. I will definitely use them again.

Sally Mead

Rees Lee did the work so efficiently, explaining to me what he discovered and together we checked a few extra sink drains which was simple but got a "job done". Thanks.

A G

Very friendly had great communication with multiple parties involved. Knowledgeable and able to coordinate a multifaceted job with efficiency.

James Patrick

Jacob was very knowledgeable and informative I would definitely use this company again.

Priscilla Brandon

Arrived on schedule. Completed task in a timely manner. Very friendly and professional. Would recommend him to anyone.

Steven Landis

Rees was very professional and quickly identified the problem. Had the right equipment and drains are running again. Very pleased with the results.

Andy Weiss

Service was professional and speedy. The explanation after the problem was fixed was clear & concise, the advice on how to avoid the problem in the future was greatly appreciated.

Contact

Photos