Reviews of Wagner. (Plumber) in Albuquerque (New Mexico).

Wagner

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Plumber

Plumber

7900 Jacs Ln, Albuquerque, NM 87113, United States

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Information of Wagner, Plumber in Albuquerque (New Mexico)

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Reviews of Wagner

Lisa Groves

Best plumbing experience ever. Wagner is a super organized and professional company. Their communication and availability is outstanding. My water heater gave out at 3:00 a.m. and I was chatting on their website by around 6:00 a.m. Someone stayed in touch until they called to say a plumber would be out around 10:00 a.m.Nate explained everything he did to bring the plumbing up to code and explained all of the features of the water heater in detail making sure I understood what he was doing and why, and understood how to operate the new cooler. He took lots of before and after photos and would show me what he was doing using the photos as a reference. Working with Wagner has been a very positive experience all around. I would highly recommend them.

Angel Teran

Barney Gallegos and Reese Ortiz we’re the gentleman that helped us with our shower repairs and we’re very professional and punctual. They explained exactly what they were going to do and how everything was going to work in place of the repairs of in the shower and we’re extremely helpful in showing pictures on exactly what it started from beginning to end. They had very great customer service, courteous and mindful to their work ethics and surroundings. Had also been responsible enough to remind me about a eight month free check up on the work they provided. If I ever need anything again or know of anyone that needs any help that is provided by this company I would definitely recommend these two gentlemen to go help them out. - Ms. Acosta

Tiffany Fragua

After Seeing My New Furnace And AC Installed, I Can See Why Wagner Is Rated Best In New Mexico! Jim Was Our Sales Representative And He Was No Nonsense, Told Us Everything We Needed To Know. Curtis Stopped By Yesterday, To Make Sure We Were Getting Everything We Needed. This Morning, Andrew And Daniel Showed Up Right At 830am And Got To Work. Jesus Was Our Electrician And They All Did A Phenomenal Job!! I'm Sad I Couldn't Mention The Other Helpers By Name, But I Think They All Deserve Some Recognition As Well! We Bought Our House Last Year And Our Furnace And Evaporative Cooler Were Both 20+ Years Old. Yikes! As Of This Moment, I'm Extremely Satisfied With Wagner!

cc l

This is a two-part review - The work requested was to raise the surface venting higher to prevent snow from getting blown in the utility closet (HVAC and water heater) and fix the leak in the HVAC exhaust that was inaccessible because of the cramped initial Wagner installation. The vents were fixed and the HVAC exhaust leak fixed and the unit lowered for proper access. Wagner gets 4 stars because: (1) Wagner Technicians (all) ***** 5 stars - Mike Vargas, Isaac Carbajal, and all the Wagner technicians that recently (April 2022) that worked on the HVAC to fix the Wagner installed unit (2018) were professional, conscientious, and technically proficient. I am very satisfied with the work that was completed. The service desk and office staff were very courteous and tried to be helpful. (2) Wagner Department Managers ** 2 stars - Coordinating the work with the various Wagner department managers (service and installation?) to coordinate, schedule, and complete the work was difficult. I kept track of each interaction I had with Wagner. It took 23 phone calls and house visits that occurred over one month to get the work done! Highlight was calling to confirm the final repair appointment (it was a multistep fix) and finding out the appointment had been cancelled. I had not been informed of the cancellation and the service desk had to help me reschedule the original appointment. The work is finally completed, and the installation appears correct (time will tell) but it should not be this hard to get the work done. I am contemplating installing a new tankless water system, replacing the 50gallon water heater, to allow installation of a water softener in a cramped utility closet. It is not a plug and play installation (how do you route the water softener waste line?). At this point I do not have confidence in Wagner management to complete this multistep installation.

Scott

Excellent service from the point of making the appointment all the way through the execution of the service. The company was able to get someone out to assess the issue the same day I called. Once the issue was identified the part was ordered and put in the following day once the part arrived. Josh provided the service. He was efficient, professional and very informative. He educated me on how to maintain my system to help extend the life. If you need some plumbing work completed turn to Wagner for excellent service.

Kerry Campbell

The six different technicians I had on my system upgrades did a phenomenal job. I had a swamp cooler removed, replaced the hot water tank and furnace, had a new A/C unit installed and upgraded my electric service to 200 amp. Everyone at Wagner's was courteous & professional, the jobs were done correctly in a timely fashion and they cleaned up very well after their work was completed. The scheduling and notification process was professional and flawless. Most important to me was the fact that all of the work was inspected by the City which Wagner's scheduled. Not all companies have the inspections done so do your homework. Thank you Wagner's, jobs well done from a very happy customer.

Lana Trombly

Wagner recently installed a complete new HVAC system in my home. They were responsive, and professional, and had my install completed in 8 days from diagnosis. It was very quick, and I was well pleased with the experience. All the technicians were prompt, courteous, very helpful in explaining processes. They were careful for my floors, and they cleaned up nicely after themselves. The new system is SO quiet and I'm thrilled. I would definitely recommend Wagner Mechanical to be part of the bid process for your project. They might not be the cheapest, but the service and promptness was worth quite a bit. Good, fast, cheap - you can only pick two of those. Give them a call and have them bid your job!

Alexander Langella (ignasia7)

Great experiences every time. Very professional, to the point. They try to be very fair in pricing. Most companies are having issues with keeping staffers, and while this is hitting Wagner as well, it's amazing how well they handle picking up the extra work, and maintain professionalism. The call center is always courteous and professional. Most of their techs are exceedingly thorough and knowledgeable. I can't think of other names, but the last guy, Steven, was very impressive with his dedication and knowledge base. Good people. Will be happy to keep working with them.

Sara Rose

I had a really excellent experience with Wagner. My heater stopped working right before a freeze was due to come. I called first thing in the morning and was offered a same day appointment. Communication about dispatch was timely and accurate. My service technician, John Calderon, provided amazing customer service. He explained potential issues, was thorough, did not pressure me into any services but explained each of them and let me make a decision. He didn't leave as soon as my heater was back up and working-- he waited quite a while to ensure it kept working until my house heated up. He was polite and professional. The service was well worth the cost for the peace of mind and professionalism I got from choosing Wagner. 10/10!

Amy Long Morrow

I would HIGHLY RECOMMEND John Calderon @ Wagner. We had been using another large/well known company for years. Our furnace was about to die days before Christmas, the other guys came out and told me it could not be repaired (a system they installed) and gave me a 12K estimate... That "diagnostic" visit was $300.00 and the furnace was WORSE. Needless to say I got a second opinion! John came out, made a couple of runs for parts (the other guy said we couldn't even get parts for our system anymore, 10 years old I think) and it has been running like a dream. He did come out twice, but it was literally the Friday before Christmas in the evening, so he couldn't get everything he needed that evening but he got us through Christmas with heat until he could finish the job. Super nice, on time, put all the pieces on a protective surface on the floor, respectful of our place. Just a great experience. It has been so COLD outside but cozy in the house. I told myself I had to leave a review for this guy! His service and professionalism was SO APPRECIATED!!!

Julie Martinez

Amazing service! James was wonderful and fixed my plumbing issue within a few minutes! He was very friendly and provided me helpful tips on avoiding the issue I had. He was honest and the service was affordable. The service reps I spoke to were also communicative, kind, and helpful. Highly recommend!

Richard Adam

My experience with Wagner Mechanical has been consistently very satisfactory and pleasant. On this occasion, the technician came to do one task and ended up also seeing that an important repair had to be made and then taking it on. As often as I tried to thank the technician for going "above and beyond," he simply responded that it was his job to provide "service to the customer." And he did so with obvious pride in his calling. Dennis Elliott brings great credit to himself and to Wagner Mechanical, and great gratitude to a customer who appreciates his positive attitude and great skills. Thank you.

Randy Geck

Our Technician, Dennis Elliott, was great. He analyzed the problem with our furnace and solved it promptly. He also gave us some sound advice about filter use and how the system fires up. He was outstanding. We highly recommend Wagner and will maintain their services for a very long time. Totally satisfied!

Shana Duran

Daniel was awesome. Very knowledgeable and let me know what steps we were at. Did a thorough walk through at the end with the second tech. I did not care for how the electricians talked to him. I feel like the techs doing install did all the leg work so did not appreciate the way they were talked to. Hard work needs to be appreciated and recognized.

Darin Everhart

I used Wagner for annual maintenance for our tankless hot water heater. They had excellent scheduling and communicated extremely well through the entire process. Their technician, James, was timely, friendly and knowledgeable. He explained what he was doing and set expectations. My only issue was the final invoice did not match what was quoted over the phone. Difference was small and I still feel I got good value for the service, but felt it needed mentioning for proper feedback.

Becky Beck (Manic Merchandise)

Carl was right on time and he got right to work. He's very professional and knowledgeable, explaining everything he was doing and answering my questions. He's also very personable. He did a great job of removing the old leaking water heater and installing the new one. He did an excellent clean up job. Highly recommend him and Wagner Mechanical.

Laura Rector

Very impressed by this company. Barney and Reese did a fantastic job installing my new water heater. They were on time, efficient and knowledgeable and made sure to clean up when the job was done. I called to make an appointment Thursday morning and the installation was complete by Friday evening!

Rafael Ramos

We were lucky to get Carl to come out and fix our outdoor faucet. Day was supposed to be an easy day but the outdoor faucet cracked suddenly when disconnecting the swamp cooler. Water everywhere. Carl came to the rescue and fixed everything better than new. Carl was cheerful, knowledgeable and did great work. Plus he liked our dogs.

Gary Fuehrer

Jesus was the GOAT. Wagner is fortunate to have him on their team. My furnace didn’t act up while he was at my home as it had often at the end of last winter. Nevertheless, he listened thoughtfully to my recollections, performed inspections that may have contributed to the symptoms, instructed me on important details to note if it happens again, and performed some routine preventative maintenance that may help. Plus he’s such a great guy to work with. Totally satisfied with his work. -Gary

Scott Hardy

Our water heater stopped properly heating water and our tech, Barney, showed up with an apprentice plumber to fix the problem. They showed up on time and quickly diagnosed the problem and gave me different options to fix it as well as recommendations for other things that might need future repair. In the end he ended up fixing everything promptly and seemed to enjoy teaching me things about the proper maintenance of our system to reduce wear and tear and avoid future problems. I’d recommend Wagner to fix water heater issues and will probably call them if we have future issues with other systems in our home.

Jeffrey Hill (Jeff)

Great communication and convenient scheduling. The electricians were very respectful of my needs and explained everything. The plumbing technician was efficient, cleaned I and also explained what he did. Thanks Wagner. I would recommend this service to my friends and family.

Patty Alsberge

I responded to a postcard offering a discount for a water heater flush. So glad I did. The gentleman pointed out a valve needed replacement. I agreed & everything took very little time. He also gave me some good information on a number of other appliances I need to take care of. Great service. I’ll definitely use them again!

Jena V Realty

We purchased our new home and it has a newer Water filtration system. The sediment filter seized up and we could not remove without causing damage to the water lines. We called Wagner's! The came out right away, Thomas was fast, friendly and no mess! Reasonable rates, we will be contacting Wagner for all future plumbing, HVAC, septic maintenance and repairs!!! Highly recommended 5 stars

Brandon Schmidt

Always love using Wagners. Their expertise goes a long way in giving me confidence that my home is running as well as it can be. That’s how it is with our tech Barney - it’s clear he’s proficient and has people’s best interests at heart when it comes to finding ways to make things run better. They were also on time, had great communication from scheduling to end - and the service was fast and professional. Couldn’t ask for more, and will be using for other projects and needs.

Raini Gronberg

I had a leak on the owner's side overflowing at the street. Chose this company based on number of positive reviews. Appointment communication was good, workable and appreciated. Technician N. did a quality temporary fix til he could get parts. He promply returned to finish the repair. They have restored my faith in repair services, with care, quality and reasonable pricing.

Dave Montes

Wagner, originally installed a new heating and refrigerated air conditioning system for us around 3 years ago! It’s been fantastic! When the service men come to check on the system or look into something, they are always professional, prompt and informative! We highly recommend Wagner for any service you may need!

Amy Ruhl

We have used Wagner for our heating system inspections every couple of years. They are always so professional and knowledgeable. This year we need a repair and they were very clear about what was and was not happening, what are options were. They had the part in stock and we all fixed up in an hour or so. I appreciate the high quality service and great service techs that come each time we schedule a call.

Eleanor K Bratton

I would recommend this company to anyone. I had a complete systems cluster f#*k. Two different gas leaks, city pulled my gas meter. Wagner's people (Mike Winland and a journeyman plumber who accompanied him) were prompt, courteous and efficient. They installed a new hot water heater and furnace and communicated with the City to be sure I get my meter back as soon as possible.

P Rod

No heat in the house! Contacted my current vendor. They could not send anybody for one week! Contacted Wagner and they had a technician out that day before noon. John Calderon diagnose and repaired the problem. He explained the parts and labor costs in great detail. He completed repairs and tested the system fully. Thank you Wagner! ***Update*** Still had some problems finding parts to completely solve my furnace issues and John Calderon searched and located the parts. He installed them today and everything is working great. Thanks again and look forward being a member of your loyalty program.

Kathleen Brown

Wagner is excellent to deal with. Scheduling was responsive and professional. Pre-service communication was excellent: when to expect a technician, more specifically when to expect him, then an email with a photo of the person who would be coming. The technician himself was very thorough and professional. Very impressive!

K Hunley

My sewer line was partially blocked by dozens of roots that had infiltrated the line over the years. They came out the same day that I called and scoped and cleaned the line in about 45 minutes. Everyone was fantastic, from the receptionist to the plumber; friendly, professional, skilled. I highly recommend them.

A Houston

Robert was great! Very professional, knowledgeable and personable. He arrived on time and was very thorough and efficient. Performed annual inspection of heating & plumbing. Robert identified 2 plumbing issues that we had (leaking pea trap and toilet problem) and was able to fix them the same day. Robert is an asset to your company.

Natalie Gregg

It’s hard to find good help, but Wagner has exceeded our expectations! They were professional, quick to respond, quick to schedule, courteous & kind, & knowledgeable. They showed up, worked hard, & did a great job installing RV electrical hook-ups at our house! I’m glad we chose them. Also, no fees to use a credit card. Will definitely contact them in the future for more needs.

Sue Babcock

I would like to commend Wagner employee Andrew Roman. There was a serious issue with the furnace duct work. Andrew examined the issue, explained exactly what was wrong and proceeded to repair the ductwork . He was professional, knowledgeable, and his experience came through every minute while he completed and tested the repair. I highly recommend Andrew Roman and will specifically ask for him whenever I may need services from Wagner in the future.

Zachary Shank

I got lightning fast service for a heater that stopped working overnight, and the tech was great. He went right to work, diagnosed the issue, told me exactly what was going on and even what wasn't an issue and didn't need attention. Heat was back up and running in just a couple of hours. Repairs took less time than the trip to the supply warehouse. Thanks!

Christine Deguilio

Today started with Wagner coming out to flush out my water heater. The plumber saw that a pipe had disconnected. They then sent out a HVAC team. Barney Gallegos was very polite and concerned about providing great customer service and he did. I would recommend his services to my friends.

C Walton

The only thing that would have been perfect is if they could have come the same day I called. Came the next day which was amazing! Thomas was outstanding for professionalism and knowledge. Water leaks are never fun, but he kept at it until even the yard cleanup was done. Thanks

Elizabeth Walkup

I had a leaking pipe on my water heater - the technicians that came out were Barney and Reece. They quickly identified the root cause and made sure to explain and fix the deeper issues that had led to the leak in the first place. The fix was done quickly and in even less time than the estimate, and they threw in some new home owner advice for free. Would recommend.

Richard P

Mike and Santiago came to do a plumbing inspection and subsequently did some work on my water heater. They were very professional and courteous. They did a great job quickly and respectfully and I would love to have them working on my home again.

Anita Rael

He basically rebuilt my heater because it was not working due to not being maintained. And it was all I could afford. I was pleased with his work and his assistant who was learning. They were helpful and bright young individuals. I am impressed with their knowledge and expertise. I can’t share a photo but if I could they would be the stars.

Randy Burger

Just moved into my new home yesterday. Heater stopped working that evening. Would run intermittently but only for a couple minutes at a time. Wagner got a tech to me within a few hours. Repairs were made and system was running within two hours. Thanks Andrew. Job well done.

Sheryl Parrott

It was a very good experience, as a single woman I always wonder if the companies I deal with are going to be upfront and forthright. From the time I called them to come out and give me a price of a new heater to the insulation it was great. I will definitely recommend Wagner‘s to friends and family.

Nick del Castillo

Barney and Reese were very friendly, professional, and fast. They quickly found the problem, finished the repair, and cleaned up afterwards. One other thing that I really appreciated was that they kept me informed of everything they'd discovered as they worked so that there were no surprises. The price actually went down quite a bit from the original estimate once they got going. I've had bad experiences with other plumbers in the past but Barney and Reese ensured that I'll be calling Wagner for all of my future plumbing issues.

Carol Holt

We needed a circulation device for instant hot water & a very nice, professional, punctual & knowledgeable gentleman named Jack Cupp was sent out. He told me what was needed, gave me a reasonable price with a senior discount, & was able to install the device the same day. We are very pleased with our experience with Wagner.

John Irwin

Our kitchen faucet broke, I purchased a replacement at Lowe’s and chose to have Wagner install the faucet as I am disabled. I called to inquire on price and estimated time before it could be put in. I was told that they had technicians available today and that if I was supplying the faucet it was simple and would run me 89.95 plus tax. James came out with a trainee and did a wonderful job and I did have to purchase supply lines from the him as I was unaware I needed them but after thr install was all done it came out to 242 and change. I was happy with my installer and the trainee and the job was done flawlessly but I gave three stars because the pricing structure was not fully explained to me and I did every thing I could to make sure I was being told the right price. At the end of the day I am happy that it was done and it works wonderfully but the difference in what was quoted versus charged was not expected. Please be more bluntly honest when calling to ask about prices, and be clear when telling customers the 89.95 charge is only to have them show up and find out what’s needed. Thanks John

Jan Hansell

We bought a new HVAC system from Wagner in March of this year. We have had a few small problems with the condensing unit overflow on the roof. Last weekend we woke up and the fan was running and thermostat was blank and the heat was off. It was a Saturday. It took 3 hours to get someone to call me. A tech came out that afternoon and worked on it and thought it was good. It didn't work the next morning. My husband went up and thawed the line then wrapped in up. We called on Monday. A tech came right over and tried a few things but wasn't sure that would do it. We called back and finally got a manager, Blake, who came right over the next morning. Once Blake stepped in he made sure a crew came and he checked the fix. It has been working since then. We appreciate his help. If you don't have an inside drain then you shouldn't buy a high efficiency model because they have no where to drain

Jeff McConaughy

Our water bill showed a HUGE jump in usage from one month to the next, so we contacted Wagner for help locating and repairing the leak. Jack came to the house that day and they were able to locate the leak within a couple of hours. It was under our driveway. They came back two days later and made the repair as professionally and effectively as possible. While they were at the house, they also found degraded angle valves under one of our sinks and replaced those very quickly, which probably headed off another service call and potential damage to the cabinetry.

Javi Trujillo

Scheduling an appointment over the phone was quick and easy. Excellent communication throughout. Bonus, you get a photo and name of person showing up. Technician was prompt and very professional. Pin pointed problem and fixed in just under 2 hrs. Very satisfied with all aspects. Thank you.

deborah j

I am so happy that I found Wagner! They are super friendly, very professional, and they got here much sooner than I expected. I have a few more things in my home that need to be serviced, and I am delighted to find out that they do it all. I will definitely be calling them again.

Rosemary Tevlin

We are so impressed with your business. From our initial call, the appointment center and your plumber's (Josh) prompt arrival, it was wonderful. Thank you for having a company that still has the best service!!!

Raquel Lucero

Everyone at Wagner was exceptional! As soon as I called this morning thinking I was going to schedule something a week out they had someone available right away and made multiple calls to say they were on the way, 20 minutes out etc. James was professional and helped me get to the root my problem! Literally stupid roots. Unfortunately couldn't help me as it was in the center of the road problem but he made a great recommendation as well! Thanks Wagner!

John Cline

Called for an appointment for a sewer line blockage issue, they showed up in about 30 minutes, James had the experience to zoom right in on the cause of the problem and deal with it quickly and professionally. (It was roots in the line near where the house ties into the city sewer line.) This problem has been recurring for quite a while and other plumbers have dealt with the symptoms but none seemed to have had the experience to zero in on the cause. I'm quite satisfied with Wagner's work and the perfectly reasonable bill.

Eileen Webb

Our heater/AC combo unit died today. Dennis was here within an hour. The unit was too expensive to repair and has had numerous issues over the last couple of years. Dennis was and always has been very helpful and professional. We are purchasing a new unit from Wagner. Thank you for years of friendly, competent and timely service. Our experience with the company is one of the main reasons we chose to purchase the new unit through Wagner.

Marisa Cunningham

Barney and Reece were awesome! Very knowledgeable and didnt mind explaining everything to me in terms I could understand. Also very honest about what needed to be replaced and the upfront cost for fixing! No surprise fees. Also I had emergent situation and they showed up an hour or so later! Excellent service!

Liz Schoofs

I want to specifically commend Barney Gallegos, Plumber. He was excellent. Very knowledgeable and gave exceptional service for a complicated problem. Had to redo a faulty installation a previous plumber had done.

cody enloe

Local company staffed with responsive, quality, repair and support folks. Arrived on time, estimate understandable, and written by the kind of guy you want working on your pipes. Told me the truth: time to repair, potential risks, and expense. Worth every penny.

Louis Parks

We had our new single inlet evaporative cooler shut down for the winter and furnace startup done this Saturday. Our technician Steve Padilla did a wonderful job. Steve was professional cordial and efficient. We are completely satisfied with the service we received from Steve.

Stephen Edens

Nathan and company worked hard to fix our boiler and heat problem. They had to break up the concrete in the living room to repair the heat. Repaired the problem efficiently.

krystal rankin

These guys were great, normally we can take care of our own clogged drains but this clog was just out of reach of the equipment we had and our expertise.. when the gentleman got there he was right on time and very nice and respectful. He tried to use the giant snake several times and it wouldn’t budge, so he used “an old plumbers trick” and got it on the first try! It was a stubborn clog but he got it and it didn’t cost anymore then if he would have gotten it in 15 minutes! Thanks sir! I’ll defiantly keep y’all in mind if anything happens again!

Cody Sanchez

The technician James Shook, came by and unclogged my washer drain. Very professional and efficient. Tested to make sure everything was in order and also shared knowledge of my water heater being dangerously out of date. Great company and will be using them again.

Joshua Almanza

Quick response time to my issue. Thermostat was replaced under warranty. Wagner has always responded in a timely manner since they replaced my heating system last summer. Very pleased!

444pissarro

Thomas Sanchez with Wagner Mechanical was responsive, on time, professional, and did a great job replacing our busted water heater with a new one. He explained what he was doing and demonstrated how to keep the new water heater in good shape by draining it periodically. We will use Wagner in the future when the need arises.

Jared McCullough

I love this company! We have used them before and they have been superior and professional. Dylan was our technician and was absolutely a pleasure to have working on our heater. There was a power surge and he replaced our transformer. I would recommend Wagner over all the rest of the competition. A+++ in my book!!!

brian

It was a pleasure doing business with Wagner Mechanical. Everyone from our salesperson Jim to our installation team were great. The install team did an excellent job installing our new heater and AC units. Isaac did a really neat job installing our unit. He was willing to answer my questions completely and was very professional. I will use them again in the future if I have any other needs for Plumbing, or HVAC.

Donna Doporto

Dennis came out to diagnose our heater issue. He was courteous, professional, and informative. We appreciate his great service, as we consider the options he provided.

Miguel Vazquez

From the beginning the people at Wagner were very polite and professional. They showed up on time both for the quote inspection and water tank install. Jack and James were outstanding!

David Hood

We're so happy that we chose Wagner for our mini split installation - no more climbing up on the roof for evaporative cooler maintenance, and no more dust and dirt entering the house. Their crews were timely and professional, the job was completed ahead of schedule, the lines running up the sides of the house to the roof were neatly installed, and the price was lower than expected. Pablo and the electrician crew exceeded my expectations with their great work in updating our old electric panel to provide 50 amp service to our new 3 ton, 4 head roof mounted Mitsubishi HVAC unit. Kudos to Wagner Mechanical and the entire crew!

Monika Wagner

I was given a picture of the technician , that came to my home. Which makes me feel safe. The technicians were professional , courteous and experiened. They had my heating problem taken care of in no time. Great service ! Thank you!

Sean Shannon

The job was done professionally and in a timely manner. Every employee of Wagner that we dealt with was friendly as well as professional. I wouldn't trust anyone else for our heating and cooling needs going forward.

Don Wildhagen

Wagner Mechanical installed a new mini-split heating/cooling system in a sunroom addition to our house. Overall, our experience with this company was excellent. There were a couple minor mishaps, but the company immediately rectified them. The installers showed up as scheduled and seemed experienced and knowledgeable. The customer service department also seemed very well run. We are very satisfied with everything.

Paul Lee

Great job by Nathan. He was responsive and was able to move our installation up sooner because our old water heater was leaking. He explained things well on what he was doing and how to flush the heater out annually.

Aura Beattie

This company is superb! They sent a technician out right away to help us with our plumbing needs which is not always the funnest thing. It is right by the holidays and they came out right away and it was comparatively priced the workers were professional and and nice too!

Cindy Reed Pike

Excellent, professional team (Barney and Reese) installed new water heater. Gave me facts and did not pressure me into decision to replace or repair. I will definitely call Wagner for future plumbing services.

Joseph Martinez

We were experiencing a water heater leak. I called Wagner and they speedily arrived to resolve the leak. I called late, after 4:00PM, and they were very accommodating. The plumber was onsight shortly after my call and fixed the leak. I am very satisfied with the whole experience. Thank you.

Catherine Pham

I woke up to a very WARM wall and clicking sounds in the wall. The furnace is so old, the house even older. I thought maybe an electric fire had started from the furnace in the crawl space and worked its way into the wall. WAGNER got a technician here within an hour of calling! John Calderon was thorough, non-judgmental, clear, concise, punctual and helped me learn about the situation. He TRIPLE checked all my concerns. And came prepared to bravely crawl into the cold and dark and TINY crawlspace. I’ve had other Hvac companies waste my time by showing up and then they see it and don’t want to go down to see the furnace. I highly recommend this company.

Martha Akemon

I am a senior on a fixed income. I have had to call Wagner twice now when having issues with my water heater & today having issues with my heater not working. Come to find out I needed to replace the batteries in the thermostat. I was very impressed once again with how fast the receptionist was able to dispatch a technician. The technician responded within an hour & was able to trouble shoot & restore my heat during low winter temps I am extremely grateful & I will continue to do business with Wagner

David Hollis

The technician, Victor Valles did an excellent job of repairing my furnace. He was fast efficient and friendly. Would highly recommend Victor and Wagner Mechanical.

Evan R. Buechley

Installed minisplit heating / cooling system in our house. Got several quotes and theirs was the best priced one with highest rated equipment (Mitsubishi). All staff and personnel were extremely meticulous, friendly, and responsive throughout entire installation process. I was highly impressed with this company and would definitely recommend to friends, family, and anyone who needs their services.

Megan Faulkner

The two electricians that came out for our service call were great! Friendly, professional and efficient. They quickly identified the problems and explained to me what was going on with a few outlets that weren’t working.

J Rich

My technician, James, was great. He was able to get my drain cleaned and toilets functioning where another company couldn't. Very pleased with my experience.

vincent sanchez

I needed to replace the old cast iron pipes and they arrived reasonably on time and in the timeline as well as cost quoted. My technician could have used an assistant but he stuck it out and worked till it was done. I will hire again!

Cinnamon Davis

I will never use anyone but Wagner. Everyone is helpful and professional, from the office staff to the technicians. They show up when they say they're going to, they explain everything in a way that I can understand, and they made sure I was all set before they left my house. It's so great to have a quality local business to rely on.

Louis Saint-Lot

After experiencing a major backup in our plumbing system, we contacted Wagner and within 3 hours our problem quickly and efficiently resolved by two wonderful professional technicians and their satebof the art equipment. Great job!

avnxdj nonya

We bought our AC unit from Wagner 8 years ago. It was a great deal when we bought it and they put it on the roof since they have their own crane. 8 years later a leak in the freon line at the filter dryer has occurred and they fixed it.

D. Steele

When I decided that I wanted some electrical work and light fixture installations Wagner vans and trucks kept popping up around town...so, I took it as a sign and called. Best decision...Levi and Pablo are top notch at what they do and all around good humans. When obstacles arose, they took time to come up with solutions that were functional and aesthetically appealing. Very professional from the initial estimate meeting to install: prompt, responsive, and communicated when things came up that could effect the end price. And they took the time to ensure they cleaned up afterwards. I will not hesitate to call for future needs.

Michaela Wolfe

I was very impressed in how fast i received service. Scheduling was very easy. Getting a text with the installers name and picture made me feel safe and the professionalism of everyone i spoke with was very much appreciated. Thanks for the great service.

Scott Rowten

I had problems with my furnance. Jesus Telles from Wagner arrived on time, very professional and knowledgeable. He diagnosed the problem and got my furnace working. Jesus explained the problem and gave service recommendations. Canberra and happier with Wagner!! Highly recommended. 5 Stars!!

Jeff Carbajal

Technician was outgoing, friendly go in and replaced the ignitor in the furnace. Completed the job efficiently, skilled and was well informed in order to make future recommendations. Thank you, scheduling was a breeze, the contact from your office, appt reminder was all very professional.

Theresa Sutton

I called Wagner to service a wall furnace gas that has been in my addition for a long time. The pilot light keeps going out but once the pilot light is on, it works fine. It looks like everything inside will have to be replaced and updated the price quote it was a little pricey, but I was willing to pay it. They were very professional on time and the work should be completed in a day or so if that time I will probably need to leave another review but so far, I am pleased.

Kristi Gallagher

I called for a quote and they immediately returned my call with the information, set up an appt a few days later, they were here on time and in and out. Excellent work and very reasonable. I recommend Wagner!

Disco Pete

Requested a tankless water heater maintenance flush. Appointment was rescheduled by dispatcher once with plenty of heads-up time, technician was an hour late on day of appointment and a valve was broken by the technician during the service. Parts were not in his truck so he had to leave for an hour or so to get a new valve. For those reasons we took off a star. However, Wagner did not charge for the valve breakage. All-in-all we were happy with the service.

Faye Romero

Johnnie was great with unclogging my shower drain. He was very professional and gave us good advice. We will definitely us Wagner again.

Diane & Tom Rodgers

Was able to get service when needed. Shawn, Jack & Reese were all very knowledgeable and efficient for the jobs they were here to do. Top that all off with a respectful and kind attitude; I can’t see using any other companies for the services they provide.

Rebecca Kenny

Josh was friendly and professional. He analyzed the problem and explained the issue to us. Great thing he had all the parts with him and completed the job quickly.

Minta Keller

Carl and Michael were very helpful and kind. They did their work quickly and well. They were nice to my kids who had lots of questions and very helpful during the installation letting us know when we would have water again.

Robert Hennig

I cracked the tank on the toilet. The tank has been discontinued so we replaced the toilet. I might have been able to get a lower price if I had all the time in the world but I know I couldn’t have found any more responsive or professional service. We are very satisfied

Dirk Sanderson

Toilet had a leak. Found a chip that wouldn’t seal and so replaced the toilet.since other toilet of the same age replaced it as well. The tech was very professional and thorough. Would use them again for other work.

Edward Rogers

Awesome called Friday morning before New Year. Scheduled and came in less than 2 hours from time of call. Provided some tips as well as doing a first rate job. Highly recomnend!

Patricia Thompson

Tech Mark Cup and learning assistant were thorough and courteous. Did an excellent job. Explained what was going on in "plain English". Thank you for a job well done!

SB Lowder

Technician, John Calderone, was right on time, friendly, highly professional and absolutely through. Due to some problems with the HVAC system over the past year, I was starting to have serious doubts about its reliability. After John finished giving it a good look-over and doing fixes where needed, I am now completely confident that the furnace will do its job reliably this winter. Hence forth, whenever HVAC service is needed, I will request that John be assigned to the job. He is a top-notch tech and an outstanding representative of the company. R J Lowder

Georgia Nelson

Woke up this morning and found out that there was no electricity in the one bedroom. Checked the circuit breaker box and all was good. I called Wagner. At first, I was told they had an opening for Thursday but needed to check with the manager to make sure. She came back and said a service man can come out in a few minutes. The problem was checked out and fixed. Pablo and Dennis were very professional. I would highly recommend this company.

DDoggy

Our tech was Jesus and we are very satisfied with the repair and the customer service. He was very thorough with what needed to be done and I appreciate him laying out our options in detail.

M Archuleta

Our water heater went cold. Called Wagner and their customer service set up a service call. Customer service kept us informed and updated regarding our service call. Steve and his partner showed up, gave an estimate for a new water heater, parts and labor. We moved forward with same day installation. Thank you.

Tod Muxworthy

I just needed a quick drain clean out. They were great on the phone, scheduled me quickly, and came out when they said they would. (and for the price they quoted) I'll use them again for sure.

Bruce Cohen

Robert from Wagner discovered the expansion tank on the water heater was never set correctly upon the initial installation. The tank needed to be replaced since there was a presence of water. His discovery and replacement of the tank prevented a major leak in the garage and house from occurring.

Janet Leung

Robert was great to work with! He installed a Japanese toto toilet for us, and he did a fantastic job. He’s very professional and efficient. Thanks Wagner for hiring reliable people!

Dana Peterson

James Shook came and cleaned out a slow flowing drain that my efforts had failed to clear. It was an easy in and out with a long snake and the problem was resolved. James took extra effort to keep the area clean and cleaned up any mess created. Reasonable price.

Donna Sullivan

Amazing experience. Barney answered all my questions and kept me informed during the installation. Planning on having them do some electrical work soon.

Elizabeth Alvarado

The team of people who came to switch my house over from evaporative cooling to refrigerated air was professional and very thorough. They were happy to answer my questions and took the time to make sure I was happy with the work they did.

Steve & Annette Kitts

We called because our heater was shutting off so Jesus fixed the issue quickly. He did find another problem that happened due to some remodeling we had done in the house. We would have not known there was an issue if he had not be so thorough. Thank you Jesus!

La

James was great! He provided exceptionally great service. We will definitely use them again if needed.

S. Heisel Williams

Our heater wouldn't come on so I called Wagner and they had someone out immediately. Turned out it wasn't the heater. Our 25yr old hot water heater had broken and had leaked all the propane from our underground tank all over the garage. The gentleman who came shut off the gas right away, called the office to order a new water heater and has set up installation for the same day. We couldn't be happier!

Sharon Berman

Wagner put in a new gas furnace for us in 2016 and was great to work with. We asked them to service it in 2023 and Dylan was cordial and professional.

Carla Hiley

Dennis was fantastic, I will request him again and again. Thomas the plumber, very professional, I will call on him again and again as well. Thanks Wagner for the great service today!

Mark Dyslin

Jack was on time, and very thorough in his diagnosis and repair of our radiant heat system. Will definitely use them again if needed.

Donna Moore

They did a great job thanks to Andrew and his team for coming out to install we are staying nice and warm 110% very professional I highly recommend Wagner Thank you Wagner family.

Chuck Larntz

Wagner has been part of our family for years, and never let's us down. Just the opposite in fact. Honesty, integrity, and expertise will keep us coming back and relying on them for years to come.

Kyle Doubek

They fit me into their schedule last minute. They troubleshot my issue and we're professional and personal. I appreciate this company and will use them again.

Dustin Brown

James Shook performed the service to un clog our drain. He was clean, professional, on time, courteous and did an overall great job. Thank you!

Random Guy

Dylan explained in detail the issue with my system and how to maintain it properly. Very satisfied. Was able to get same day service for my heating issue.

David Rogers

Wagner Techs are "top shelf". Professional, good listeners, responsive to our needs and don't try to sell you something you don't need. The products they used are top quality as well.

Sarah N zac

Furnace was not pushing hot air. They replaced a heating element, cleaned firing sensor and condensation drain repair. Fast great quality service

Jo Anne Roake

Very responsive and kept me informed at each stage of compressor inspection. Love this company. Their techs are particularly impressive.

Carolyn Montoya

The dispatch and the technician were very pleasant and helpful. For an after hours call the fee was very reasonable technician extremely knowledgeable and understanding. Very happy with service

Elyse Sedillo

Thomas and his assistant did an excellent job. He explained the work that needed to be done and provided an estimate. The work was completed in a timely manner. He was careful not to incur additional damage.

Ernest Scott

I have used Wagner since they installed my heating/cooling system in 2011. Our most recent service was to replace a sump pump on our cooling system. As has been my experience with Wagner, the technician who did our service, Dennis Elliott, was knowledgeable and professional. It is important to note that Wagner will schedule a service on a specific day but not a specific time. So be sure you have a free day before you schedule. However, when the service date arrives Wagner does an excellent job at keeping you informed about who the service tech is and their arrival time. 04/18/23. An update. Wagner just completed my annual summer service. Both techs, Barney Gallegos & Andres Villanueva, answered all my questions and provided excellent service.

Michael Plymel

Tech was courteous, on time, professional. Did good work and had his own tools - Last company was exactly the opposite. I would highly recommend Wagner!!!!!

Sandra Dorsey

Many companies try to take you for as much as they can. Wagner doesn’t do that. I learned exactly what the problem is and how to take care of it. I am very impressed with their professionalism.

julie zamora

Tech is very professional and explained the issue with my swamp cooler thoroughly. I diffenitly will use their services as it was a very pleasant experience

Glenn Thomas

Thier professionalism was incredible. Brian and Dewayne worked for two full days in horrible wind and cold. They did a fantastic job and cleaned up. Wagner was the cheapest for a mini split system and the easiest to work with. You would make mistake not to use wagner.

Ts Baker

We’ve had Nathan out a couple of times now, and he’s is great! He’s friendly, very knowledgeable, and sees the project/repair through!

Kevin Goodrich

ANDREW CASTILLO did a great job for us! His knowledge and expertise was second to none. Thanks to Andrew and everyone from Wagner!

melissa walker

The two gentlemen that came out to do the repair were friendly, polite, and did a great job!! Would not hesitate to use this company again for any plumbing or a/c issues in the future.

KM Hudson

Victor V., a true professional, evaluated the issue, did all he could to resolve our issue. I mean he got in there and really did the job. Gotta say, this guy deserves a raise and a bonus. America needs more workers like Victor. Kudo's to you Victor, you did and outstanding job!

Michael Helmick

I was very happy with Wagner Mechanical. The two technicians who worked on my AC system kept me informed with the situation. They answered all my questions and made helpful suggestions.

Matt Schmader

James was very knowledgeable, went right to the problem and fixed it with ease and skill. Wagner kept me updated several times through the morning, very communicative

Navid Farahi

I had a thermostat to install. The technician was friendly and professional. The technician came and installed the thermostat but they charged me for evaluation and installation separately, which doesn't make any sense. Any technician needs to look at the system before installation!!! It's part of their job and must be included in the installation fee itself. If I hadn't given them the job that evaluation fee would have made sense. I contacted them regarding this, waiting for them to get back to me. If it is not resolved, I wouldn't work with them in the future because of unjustified fees.

Jeremy Richter

I am very pleased with the service I received not all me was the response quick, but the staff was very polite professional and knowledge would definitely recommend them for any plumbing and heating issues. I will definitely be using Wagner again in the future.

Gerry Williams

Showed up on time did absolutely quality work totally cleaned up after themselves at a very good cost. Excellent upfront service to determine our needs and options

Brian Hudson

It was Great. Victor was thorough, super nice, neat and clean and fixed our wall heater completely. It works perfectly and quiet.

Nick Louderbough

These guys are great! From the time I called asking for an estimate to when my shower was finished was less than 72 hours! I highly recommend!

Siri Nyrop

Installation of new swamp cooler and electrical update: excellent service by courteous and competent professionals. I highly recommend Wagner Mechanical!

Susan Nelson Anderson

Technician arrived promptly and provided the requested estimates the same day. He answered all my questions very thoroughly.

Ronald Holton

Totally satisfied with work performed by the work done by the Wagner crew. Especially impressed with the knowledge and professionalism of Michael Stopyak who displayed outstanding workmanship while repairing our shower.

Jean

We called at 3 am because we had no heat and one thermocouple later we had heat by 10:30am. The office staff and service technician were efficient and pleasant.

Raymond Woods

Levi was very professional and after a thorough examination he rectified the problem quickly and explained everything to me. I will be requesting him to do ALL my future work on my home. Thank you Levi 🙏 …

Christina Spahn

All that were involved were friendly, polite, and informative -- clearly explaining what they were doing. I was even informed , upon examination by the electrician, that a component that was originally thought to be needed was not required -- lowering the total cost of the project.

Kevin Springer

Steven Jaramillo the plumber technician at Wagner is good. He took his time and installed my recirculating pump and new water softner system, I am very happy with the results. He did not do a rush job. He's the best he was professional, knowledgeable And listen to my concerns. I will request his services again And anybody reading this should do the same you'll be very happy with the results from Steven.

Theresa Montoya

Company sent out salesman in one day told me what I needed completed paperwork gave deposit. Both roofer and myself have not heard back from him. 2 phone calls left message with company operator and email . Disappointing

Krisenda Lobato

Wagner has a very professional staff. They kept me informed from scheduling all the way till after the job was performed.

J M

Tech (Carl Wallace) installed powered anode in Bradford White hot water heater. We purchased anode via Amazon. His experience in Corrales shows these fix rotten egg smell in hot water tank. Service was rapid, careful and efficient.

Tallie Johnson

Reece and Barney worked quickly and efficiently. They were friendly and pleasant to talk to. They cleaned up the area they had been working in well.

Cathy Braun

I got a call around 10:15 am on Monday 01/30/2023, stating that Wagner could come out on Wednesday February 1st. between 8am and 9am for repairs. Then around 3:30 pm on Monday 01/30/2023 i received another call saying that a Tech. was available to come put and do repairs this afternoon. I agreed to having the Tech. come out. Again It was Dennis Elliot. Dennis apologized for the inconvenience and delay. Dennis was very professional, courteous, and informative It was a pleasure working with Dennis Elliot. Dennis completed the task quickly.

Mike Durkin

Outstanding job guys. Great working with you, informed completely from start to finish. Happy with all the new equipment and results. Thank you all!

Chantel Rivera

I don’t typically leave reviews but my experience with Wagner was great all around. Sarah made it easy to schedule & get a tech to our place as early as possible! Our tech, Dennis, was very helpful! He was very friendly & informative & answered all of my questions. Our A/C ducts were plugged which caused a leak. Dennis got to the problem & was quick, thorough & got the job done quicker than I anticipated. 10/10 highly recommend.

Brad Postal

Both technicians were professional, knowledgeable and courteous! Will continue to call this business whenever maintenance is required. Recommend there services highly!

bettie hines

I got excellent service starting from my first phone call all the way to completion of the hot water heater replacement. All the latest safety measures were added. Their set price included the delivery and removal of the water tank, and a three year guarantee. The set price was easier to understand and acceptable rather than unknown hourly plus parts cost. The plumber who did the work explained everything, arrived promptly and did excellent work.

Mark

Wagner continues to demonstrate their commitment to the quality of their work. Today their general manager, Gary, and job supervisor, Brandon came out to follow through on the troubleshooting of the operating efficiency of the system installed. I truly appreciate Gary and Brandon’s proactive problem solving and their knowledge and expertise. Gary and Brandon solved the uneven heating and cooling problem with creative ingenuity. Andrew and Bryan did a smart and neat installation completing the work. Thank you to the Wagner team.

vivian urdaneta

Andrew was phenomenal! It was my first time servicing our system in our new house, and he was very professional and knowledgeable. I bought the membership immediately because I want them to service my units every 6 months as recommended and am calling tomorrow to check my furnace!

Nancy Woods

Alex was so polite and knowledgeable. He did a great job installing a new kitchen sink and faucet! Highly recommend. Although the cost to install was not cheap, we felt the quality, promptness & professionalism made it worth it.

Enchanted Lens

Jack arrived on time with his OJT partner. We needed them to make modifications to the gas line for our new dryer and adjust the placement of the dryer vent. Jack offered to do it on-the-spot and was done in less than an hour. The best part was listening Jack TEACH his young apprentice how to do the job! It was impressive to see and hear that Wagner is helping young men to learn a new trade.

Robert soneru

Great installation, good service. After an initial hiccup with a system fault that got lost in their internal communication, things were ironed out and fixed right away by not one, but 2 service managers that were fantastic.

Martin R

I received an excellent service from the service guy Barney and his helper. The story is as follow: My water heater stopped working, primarily due to the burner and thermostat malfunction. I asked my old heating repair company to have a look at the unit. After the inspection they basically said that the unit is flooded due to leakage and I either need to replace the burner or the entire unit (apparently they cost about the same). After all said and done they gave me a quote of at least 1200 dollars. I decided to get a second opinion and called Wagner. They sent Barney , within one hour of my call. He was very professional and highly skilled. He diagnosed the problem to be due to the sensor. That is it. They also replaced the expansion tank. The whole thing cost me about 250 dollars. I highly recommend this company, and specially ask for Barnie, an amazing guy. Thank you for your integrity.

Kellye Hunter

Robert was extremely knowledgeable, helpful and informative. He winterized my swamp cooler, turned on my furnace and answered all our questions thoroughly. I had never used Wagner before, but will definitely recommend them from now on.

Lyndsay Kreznor

Victor was professional courteous efficient and honest. Wagner has employees that exemplify professional integrity Wagner is a company you can trust

Janet Murray

Despite a last-minute call, they were able to get a technician out within 30 minutes of my call. Kody was incredibly PROFESSIONAL, personal, and efficient. We will definitely be using Wagner mechanical again!

D. Weigle

Repair to landscape lighting. Pablo and Miguel were outstanding! Repaired quickly and efficiently for a reasonable cost.

M_ M

We've used Wagner Mechanical numerous times and are very pleased with the service. I would like to specifically mention that Barney and Reese exhibited exceptional customer service. They went above and beyond to talk to me about water heater preventive maintenance, to ensure its longevity, and that is much appreciated. They were courteous, professional, and knowledgeable. Thanks Guys.

Apryl Sparks

I submitted an online request Sunday afternoon, and Wagner called at 815am Monday to schedule a same-day appointment. Their communication is second to none! They kept me updated throughout the morning via text and phone calls on what time I could expect the plumbers. Barney and Reece were excellent. They took care of my plumbing issue (we couldn't get the water supply hose off the toilet and broke the fill valve in the process) professionally and efficiently, and went above and beyond by ensuring everything else was in the best possible shape it could be (toilet seat installed, tank attached tightly, etc.). They also took some extra time to get me a quote on a kitchen sink installation and answered all my questions about it. I can't recommend them enough.

Dawn Aldridge

This company has done a wonderful installing my HVAC system. They were on time and very professional. Very nice professional staff who explained everything they were doing as they did it. Very pleased with this installation and company. Thank you very much a very satisfied customer.

Ernest Herrera

They came and did a sewer line inspection on our house since it was not done prior to purchase. They were very responsive, professional and their technician stayed to talk and discuss plumbing questions I had. I used their special offer and was a good price for the service.

Leroy Santillanes

James is extremely knowledgeable and he is a good character. Thank you very much he deserves the good review.

Karrie Droske

Their turn around time was fast. The two guys who came quickly diagnosed the problem and were able to email me an estimate. I highly recommend them!

Steve Rodriguez

Our tankless water heater was flushed cleaned and now works great! Thanks for providing excellent service! Steve & Karen

Guy Gleason

Service was good felt overcharged for part. Internet showed $10.00 for york flame sensor wagner charged me $300.00. Kind of disappointing.

Tammy Ali Carr

Shut down swamp cooler and started up the heater. Technician was professional and provided information as he completed the job. Gave recommendations for other preventative maintenance with prices. Very happy with Wagner.

Victoria Vargas

Clogged drain . Done the same day I called. Customer service was very knowledgeable very kind & professional. James the drain specialist is very professional & intelligent completed his job & did a very wonderful job , very kind . They both answered my question. Thank you.

Ryan Hanes

I had electrical issues with my breaker box. Needless to say the 50 year old wiring start to show signs of wear. I lost power. The main cables had melted and fused together. Pablo from Wagner came out to assess the breaker box. He was honest provided me my 2 options and then gave me the best case and worst case. He then came up with the best solution to solve my issue that was best for myself and Wagner. He was super professional, friendly, and a pure delight to work with. I would strongly recommend Pablo if you need an electrician.

laura Koster

I needed help on a Saturday with a leak. I was also dealing with a family medical emergency . Barney with Wagner was kind enough to work around when I could be home. He got the leak fixed and scheduled to come back on Monday to complete the repair. Barney and Reece came back Monday morning as promised and completed the job. They were both polite, efficient and cleaned up the area on completion. Barney did a great job of explaining what he did and pointing out valves as well as telling me how best to maintain the hot water tank etc. I appreciate the great communication and updating me on arrival times. Barney and Reece both had a great attitude and were very professional and Knowledgeable . I would recommend Wagner to friends and family and suggest requesting Barney.

Dana Lample

I needed help putting a filter in my new heater. 2 very professional young men came and explained how to do it. They also let me do it hands on so that when it came time to change it I would feel confident in doing it myself. I appreciate their kindness and knowledge. Very professional.

Ida Gunderson

Andrew came out to my home to close out the swamp cooler and check the furnace for the winter season. He is a top notch HVAC technician. He was quick and super sharp. 5 stars

Veronica Villa-Chavez

Mr. James Shook was professional, knowledgeable and explained in detail how he fixed my plumbing problem. Such an excellent technician. I would strongly recommend Mr. James Shook and Wagner plumbing for all plumbing needs.

J Hubbert

I really like using Wagner Mechanical. Service is excellent! The tech Victor Valle went above and beyond checking the system and changing the filter for us today. I always have a positive experience with Wagner for any of the services they offer. I joined the loyalty program. Saves a TON of money because systems in our home are checked out regularly. Well done, Wagner Mechanical! You're a class act!!

Margaret Martinez

Jack was super professional and friendly and explained everything . Came out the same day and he was reassuring he could get my water back on (water leak) quickly. Hes someone everyone would want to have help them on their plumbing needs ! Cant wait to do business with him . Just had an estimate today .

Cindy Selph

Nathan was very professional and courteous. He gave us a quote and installed our water heater quickly and efficiently. We are very happy with Wagner!

Dian Land

The new wall mounted toilet is wonderful! Thanks very much to Robert for doing such a fine job. He explained everything perfectly, finished the job ahead of schedule and cleaned up beautifully when he was done. He’s a highly competent plumber—and a delightful person!

Jon Marsh

A timely response, during the weekdays only, to our indoor emergency plumbing leak. The water leak was channeling into an adjacent room and detected because of the carpet there getting waterlogged on Saturday. We called right away on Saturday, and placed a bucket under the leak until they arrived just before 8AM Monday morning. The water heater, which was next to where that leak was, was also flushed because we took out, years ago now their extra service plan. The expansion tank on the 6 year old water heater was noticed to need replacing, so this, along with other minor but often important things nonetheless —-some covered by our extra coverage program—-were done after the plumbing was fixed. It was done in a professional manner and the service man made sure to remind me to call asap if anything was askew again. All in all, it only took them about 2 hours. But given how much time they spent explaining things to a non professional such as myself, the actual repairs probably took less than two hours. I love learning, and to have a good service like they provided, where they explained things clearly to me, was an added bonus; not that I plan on doing any plumbing own my own, but one never knows. Besides that, in the future should something happen I’ll be better off explaining the problem on the phone or online as I see it from the standpoint of a novice. It never hurts the pros to have initial input, but once they arrive it’s time to let them do their job as well as to point out other things which they feel or know, such as it was with the expansion tank on the water heater, might be needed, or which are covered under our Wagner service plan.

Rolly Hernandez

Barney Gallegos and his team did an excellent job in correcting an error in the piping configuration on our tankless water heater installation. They were very professional while attending to our concerns. Wagner do stand by their statement of 100 percent satisfaction guaranteed. We thank Wagner Mechanical's team of professionals. Roland H.

Mary Semus

Victor came out and solved my issue with my heater short cycling. Turned out to be my filter with a too ,high MERV rating. He is always pleasant and helpful.

Humberto Villanueva

Our kitchen sink drain pipe is leaking where the pipe meets the foundation. The drain tech was able to perform a camera drain inspection and found the old cast iron pipe is collapsed. The tech was very knowledgeable and professional. Wagner was very straightforward with me and didn't give me the runaround like another big name company here in Albuquerque did. That other company sure didn't show me any T ender L oving C are!

Kathy Keller

We needed a doorbell Un-installed and another installed and possibly a new doorbell transformer box. PABLO was quick and efficient and we were able to get by with the doorbell install saving us quite a bit of money. He and his assistant presented a very positive, professional appearance and performed services efficiently and quickly. 5 stars easy!

John Ronquillo

The HVAC technician, Andrew performed routine maintenance on my HVAC system plus installation of an air purifier. He was professional, experienced and respectful and I would not hesitate to recommend him or Wagner Mechanical.

Debbie Plake

Thank you once again for your wonderful response and service today, Barney & Reese! Friendly, knowledgeable, professional and took care of everything! Feeling much more comfortable now that the potential for a costly leak inside the wall has been averted. Thank you so much!!!

Bob pohlman

David was prompt and professional. Explained that my hot water heater was done for— which I had surmised from the water on my garage floor. He provided an on the spot quote with options an explained that the water heater replacement options were for an upgraded version of the best I could get at Home Depot. He was prompt for the next-day installation. Nice to have a licensed pro do this important work for my home. Not cheap, but I think I’d rather have quality. I even now have a leak alarm.

Bruce Smith

The technician was professional the entire time. Believed the unit should be fixed instead of being replaced. Kept the work area clean and left it the way he found it. Highly recommend Wagner for future issues.

Robert Alexander

Excellent service at a reasonable price. Denise efficiently inspected the system, found a wiring error from the previous tech from an un-named company, corrected it and explained what he had done, Also checked the roof-mounted unit for any other problems. I've had a number of HVAC companies work on this relatively new system, and Wagner will get all my return business. The best.

Patrick Ryan II

Had Wagner come by to drain my water heater. A gentleman by the name of Mike was a huge help in educating me on the process as well as how much life we had left on our water heater. I would highly recommend them for any water heater maintenance!

Laura Fisher

Barney and Reece were awesome! They came to do the changeover for my AC and heater, they were very friendly and took extra time to show me an issue they found. They were both so pleasant and accommodating and answered all of my questions! They also both spoke very highly of their employer which speaks volumes to the business itself. Thank you all so much!

Emma Vdoviak

Super helpful, kind, and knowledgeable. Very happy with the work done and will definitely be recommending them!

Georgiann Davis

Responsive. Reasonably priced. Professional. Highly recommend this company—I called them on a Saturday morning for a circuit breaker issue and Scott came out the same day for the repair! He was great! A+ all around!

scott postel

Barney was very knowledgeable and went above and beyond on instillation. Keep’s us informed from quote to finish. Made sure install was done quickly, and completely. Very clean. Other than the new water heater I couldn’t even tell anyone had been working in my garage. Great value after shopping around other providers.

Chandra Denherder

Andrew was great for evaporative cooler shutdown and furnace start up! Very fast and thorough and helpful. I will use Wagner again.

Judy Wesener

Alex was wonderful. He was very knowledgeable and gave thorough answers to all our questions. His work was meticulously done. It was a big job replacing a water heater and bringing it up to code, which took him most of the day. To bring it to code, he had to replace all the pipes and the vent pipe. He placed sheet metal below the water heater, on the platform. Every thing you see in the picture, related to the water heater, is brand new. Beautiful work He cleaned his work area when finished. Actually, it was cleaner when he left than it was when he arrived. We fully intend on using Wagner Mechanical in the future. We will request Alex. A big THANK YOU for a job well done!

Benny Roybal

They scheduled me in right away and came in and did there job. Very happy with their service. Will be using them from here foward.

Nicole Mitchell

Great service, fantastic staff all around. I own quite a few homes and this is by far one of the most stand out companies I’ve ever had the pleasure of working with! Couldn’t say enough good things.

Andrew Perez

Best experience I’ve had by far… I called to get a quote and techs were able to come out right away. The impressive part was the techs walking up to the water heater already knowing what to do and what to replace without any question before they even got all the way to the water heater. They then explained what needed to be done and what they’ll do. Following week got my install, and let me tell you how clean and professional the work was! I highly recommend and would definitely tell friends and family to higher these guys. Clean work and ten year warranty at a fair price… definitely can’t beat that. Thank you again Wagner Mechanical!!!

h87111

I contacted Wagner regarding my hot water heater and they quickly dispatched Carl Wallace. Carl was prompt and worked non-stop for two days until the project was complete. His work was excellent. I am contacting Wagner again on Monday and I will request they send Carl again to fix a problem that was left by another contractor. I will not hesitate to call upon Wagner Mechanical in the future based on my recent experience and the favorable impression left by everyone that I encountered from Wagner.

Linda Kirby

James was very courteous and did an excellent job of fixing the toilet leak. Needed to replace the flapper for a Gerber toilet. FYI. To repair it correctly, you need a Gerber part. James called customer service at Gerber to get the correct part number.

Patricia Schenck

Jack Cupp was very professional and he went above and beyond what was expected. We will definitely recommend Wagner to friends and family!

Jinx Baskerville

I'm very pleased with the professionalism and expertise that Scott Allen showed when coming to my home to install a light fixture and ceiling fan. He was very kind and answered all questions that I had.

Edward Ricco

Evaporative cooler seasonal setup - glad to stay off the ladder and have this work done competently by Wagner.

Jason Marra

A/C, furnace & tankless water heater maintenance as well as plumbing & electrical inspections. All techicians and staff were knowledgable, communicative and courteous. Thank you.

Cathy Fleischacker

Wagner re-piped our entire home and has been incredibly responsive to any questions or concerns. We also decided to take advantage of their seasonal maintenance program!

Linda Gonzalez

They installed a new furnace and air conditioner. There was an ample crew of workmen, they were on time, professional and friendly. I feel they did a great job.

Alex Burns

I tried to replace the toilet fill valve and it leaked. Robert showed up on time, was personable, fixed the leak, and completed the setup of the new valve. Very satisfied.

C Almeraz

Ryan came out to fix our air conditioner today..I was so worried that it would be a big job and he assured me not to worry and he would make sure it got done. He explained what the problem was and what was needed to fix it. He got It fixed within a few hours and scheduled a follow up for next week just to make sure all was working properly. I am very satisfied Ryan’s professional customer service and knowledge Thank you!

Stephon Barrett

Got my HVAC replaced by Jordan, Pablo, and Levi. Those guys were amazing and really made sure I knew what my options were and what the gameplan was for getting my unit set. Very professional and overall really nice guys

KATHERINE GREEN

Carl is great, fixed our plumbing problems and corrected a problem an old plumber caused. We will use Wagner again and request Carl for all our plumbing needs!!!😊 …

Jennie Nelson

Robert was amazing. Very friendly and professional. Worked quickly and efficiently to get the job done!

Ursula Mares

Top notch customer service, professional, thorough, on time and great warranty with a water heater installation.

Retta Riley

Installed a large generator. Very professional, reliable, cost effective and most of all go the job done in a timely manner. Excellent service technicians.

Carla Montano

Very professional technician, very nice, knowledgeable, did our ac/heater conversion. Very pleased with the company, and the technician. This will be my go to plumbing company. Their staff calls you and always confirms of any changes....

Lana Trombly

Just another great great experience with Wagner! Very responsive, kind and helpful! Cody and partner quickly solved an issue for me at 5p on Friday! I'm so appreciative for such pristine customer service!!

Keith or Alexandra Bright

They did an excellent job at upgrading water heater, once completed showed work and gave instructions on maintenance.

Travis Siliva

Carl was professional and did fantastic work repairing leaking pipes and also installing a brand new main cutout valve. I will be calling Wagner in the future to install a water softener. Highly recommend.

Mike Medley

Thomas and Michael very professional and proficient. Friendly and pleasant. Excellent workmanship. Completely cleaned work area. I am Completely satisfied. Highly recommend Wagner.

Tom Schrempp

We recently moved into this house and scheduled an A/C Tune up. Shawn was very professional and friendly. He found that the cooling coils and fan had large accumulations of dirt from before we moved in and spent considerable time cleaning them for us. It was an extra cost, but clearly needed.

Bob Anderson

Electric water heater was out. They found the bad wires, fixed it. Hot water is back. Love same day service.

TAYS BOLLMAN

James did a great job replacing 2 toilets in our house, he was on time and completed the job in a very timely manner. Thank you!!

Morgan King

We found a leak after our pipes had been serviced (not caused by Wagner) and Barney and Reese were AMAZING at catching it and coming back out! Theyve been so attentive to our home improvement and making recommendations that will benefit us long term. They've been great!!

Melisa Fermaint

I really appreciate everyone at Wagner! My appointment was scheduled two weeks out and they called me two day later to reschedule the following day. Joe is an amazing technician! He fixed the problem with my HVAC, explained everything he did and provided me with great recommendations. I am very pleased! I will definitely be using Wagner again and would recommend them to anyone.

Meredith Peterson

Johnie was great!! Super quick and helpful! Went above and beyond and left our space clean too!

Lydia Abeyta

Dylan was professional, informative, very descriptive and addressed all my concerns. He was also very clean and left no trace behind.

Natasha Wesenberg

Everything about my experience was amazing, helpful, and very convenient. I was able to schedule my consultation within 48 hours, the evaluation and quote were provided in my home, discounts were explained, and financing was approved on the spot. They were able to schedule my installation 48 hours later and we could not be more happy with the result! Dave and Curtis were particularly pleasant, helpful, and knowledgeable.

Deborah Angel

I am so pleased to have worked with a group of individuals who are so well trained to do their job and who have good work ethics and a sense of professionalism that I thought had been long lost. Every professional worker who came to my home from Wagner Mechanical Inc., arrived on time, they did the work quickly and expertly and they were kind and respectful to the consumer. The office staff always answered the phones promptly and were able to resolve issues quickly. I appreciate that there are upper-level managers who contact the consumers to double-check for efficiency and and quality of work provided. I think this company costs a bit more than some others, but you are paying for a team of experts who ascertain that your needs are met!

Davina Samuel

Service was impeccable! Rochelle took my call and another support person called me back within an hours time letting me know when to expect a technician. Steve (my technician) provided exceptional service. He was veery professional, patient in his explanation of my issue, and very courteous and personable. Thank you for such a great experience Wagner!

Maximos Seas

Dennis Elliot came out on time, and fixed my A/C professionally!!! He really was courteous and very knowledgeable about the whole A/C electric system and fixed it in a timely manner. He made sure everything was wired right and that the A/C worked properly! I really thank this company and recommend them for anyone who needs a reasonably priced and professional job done. You can’t go wrong with them. Job well done! Thank you.

Nick Secor

Along with the other great people from Wagner, John was also awesome...showed up in a timely fashion, very affable, confident, and professional...I mentioned about maybe we need a new thermostat, and before leaving the shop John looked at the work order, saw "older thermostat", and snapped up the last one on the shelf...great move as that was exactly what was needed, and had John not picked that up,,,well...the rest of the day would have quite frankly sucked, as these old mercury thermostats are hard to just go pick up.....that was awesome...installation was straight forward and John was probably there for maybe 45 min....anyway...nothing new here from the people from Wagner..many thanks again, nick

Laila Lunderman

Mike was absolutely fantastic. We have had plumbers from other companies come to our house no less than 5 times and were unable to identify an issue with our sump pump. He did it the first time, and identified two other issues. The price was reasonable and he fixed it in record time. I will be requesting him specifically for all of our future plumbing needs. Thank Mike!

Donald F Keller

Jesus is very knowledgeble and good at conveying what it will take to fix the problems. we will definitely request he and his associate come for any further electrcal problems that may arise.

Joanne Stone

We called Wagner and the scheduler was very professional. She was able to set us up for an appointment the next day. The technician (Jesus Tellus) was on time and did a great job. He was polite and pleasant. He carefully explained what might be our problem and what he was doing to determine what was causing the issue. He gave us approximate costs for needed repair. Once approved, he got our A/C system back up and working quickly. Excellent service!

Rebecca Spitz

I hired Wagner to replace the water line from the street to my house. David Lopez arrived on time to provide me with an estimate. He answered all my questions. I had received additional estimates from other vendors, but ultimately decided to hire Wagner due to their customer service and competitive prices. The line was replaced and approved by the city within 3 days once the project started and I did not have to go without water for more than an hour during that time. David and his crew member were very professional and did a great job on the dig out, replacement, and the backfill. I will definitely work Wagner in the future.

Lavearl Moore

Jesus Telles is outstanding! He is courteous, very knowledgeable in his profession and takes the time needed to explain questions that the layperson may have. He has serviced both the heating and a/c systems in my home. Also, due to his professionalism, I will continue to use Wagner. Unfortunately, some of their office personnel would benefit in taking customer service lessons from Jesus. He is the only reason I am continuing to use this company. Service tech deserves 5 stars...office personnel deserves 1/2 star

Dan Medrano

Wagner made good on returning to my aunt's home to provide a cooler cover that they did not have for the earlier house call at no charge. Thanks Wagner!

Anne Shaw

Excellent service! Wagner was on the job and completed the repair within 2 hours of me placing the service call. I have used Wagner for HVAC and water heater installation as well as plumbing repairs and they always complete the job quickly and professionally.

SANDY Z

We have used Wagner for all our needs. Their mechanics are always kind, considerate and thorough explaining the problem, fixing the problem and the cleanup

Peter Rizzo

Mike came to my new house because the water lines looked bad. He was honest about what the severity of the situation was. As it turns out the water lines were actually in good shape. However, he also was able to let us know that our sewage drain leading out to the street needed to be replaced. This was not even something my wife and I realized and was not the reason we had Wagner sent out to our home to begin with. If he had not gone above and beyond to check we could have ended up with a disaster on our hands. Unfortunately Wagner doesn’t offer sewage drain replacement as a service but Mike was able to give us a good recommendation. I will most certainly use Wagner again in the future.

Scott Georgia

I appreciate their professional response and prompt arrival when they said they would. They explained what they would be doing to my wife, and did what they said they would. The problem I have is that their "system cleaning" of my heating unit consisted of spraying something on the coil, and cleaning the filter and intake area, and charging $250.00 per hour for labor!! That is absolutely not ok. I will not use them again, if this is the way they are going to work.

D J

Dylan provided excellent service today my a/c maintenance and was on time! Wagner initially installed both AC and Heater in 2016 which was reasonably priced. The system has always performed well and provide a maintenance program which I appreciate.

Dwayne Longenbaugh

We got a call that there was someone available in about 20 minutes who could repair our faucet. Our appointment was actually scheduled for the next day but we were really glad to have it repaired immediately. The gentleman who came diagnosed the problem right away and explained what he would have to do to fix it. He was fast and thorough. He disassembled and reassembled the faucet correctly and had it fully fixed in 15 minutes. We were totally delighted and impressed. I recommend Wagner Mechanical with no reservation.

D Thompson

Had a repair on the guest toilet, they were quick, professional and efficient with the repairs. Will absolutely use them again!

gloria montano

From the first call, to the end of the install, I'm so happy to say...this entire experience has been a good one. Everyone worked really hard and everything was done properly. Everyone was so knowledgeable, organized, friendly, helpful and respectful. I appreciate that so much. Thank you Wagner you have good people on your Team; Denise, Mr. Houge, Curtis, Cody and Chris, Luis and Dennis. Blake and Ely. Thank you all.

Dee Scott

Dennis was very personably and knowledgeable. He provided us with an estimate for refrigerated a/c and a backup generator.

Mark Gramer

Technician was right on time and very professional and polite. Let me know immediately what issues he founds and we discussed the solutions. He took quite a few photos showing the before and after of everything he did. Will definitely use Wagner again.

Amy Horowitz

Showed up on time. Listened well. Took photos and explained everything to me. Super nice serviceman and no pressure!

Andrew Key

The installation crew really worked their butts off trying to get the new air conditioning and heating system up and going in one day. However, after working several hours to obtain that objective they were thrown a wrench into their plans as when they went to test the new system there was an issue with a bent shaft head to the blower motor assembly and they weren't able to get it running. I'm just genuinely glad that they were so thorough with their work, even if I had to wait an extra day to get it fixed so it can be ran.

Kerry ONeal

Everyone was professional and knowledgeable. They took the time to make sure I was comfortable with the system. Would have been 5 stars but my appt was at 0900....I received a message at 0854 saying they were on the way but they didn't get there until 1130. I called to check and they had been sent on a different call. The work still got done and it's a great system!

Patricia Montoya

The gentlemen came in and evaluated my problem. They have left me with an estimate and explained all that needed to be done. Very professional.

susan wagner

The technician Erik was very sociable, efficient and informative. He explained everything before he started and after he was finished. It is nice to deal with such a great company

Hope Ver Helst

Great service, got to the problem. immediately, very knowlegable,.very professional. Have used a different service for years, NO MORE. i will only use Wagner from now on.Awesome!

A B

I had called another company for a quote and they came out and never heard from them again. I called Wagner because we needed a water heater, furnace, and a AC! Carl Wallace came out Friday for our water heater and he installed Monday! He is amazing professional, knowledgeable, kind, overall excellent customer service and plumber! He was very relaxed no pressure. The product and customer service had us buy right then. Joseph came out today to explained all HVAC needs he was the same very knowledgeable, kind, and explained everything. We have purchased our new furnace and AC! Thank you Wagner you have excellent staff with high quality customer service which is so refreshing!! The water heater is working excellent excited to get our other items installed!

Larry P. Veltman

The Technician, John Calderon, as with previous visits, was very responsive and professional, and answered all my questions regarding air return register issues. John has always been an excellent technician and he's an invaluable member of your Wagner Team. He was very friendly responded adequately to all of my questions/concerns. Thanks so much John!

k b

First time using Wagner for plumbing work. They were able to make it out for a same day service on a busted outdoor faucet that resulted in the whole house being without water and the swamp cooler not running. Nathan replaced the faucet with a better setup and explained what he was doing and why. Very happy, calling them back for replacement of two additional hose bibs next week!

Damon La Force

Bryan Stevenson and his apprentice did an outstanding job installing our A/C. They were courteous, clean-cut, and extremely professional. The install took 9 hours and went without a hitch with one exception. About halfway through the install, a supervisor, Blake or Brad, showed up and was berating and condescending these two guys who were just trying to do their jobs. The issue being that some of the material arrived damaged and Bryan didn't trust it and was waiting for replacements to arrive. As the customer, I highly appreciate Bryan's decision to not use damaged materials and find it a little unprofessional to demean your hard-working employees in the first place, let alone in front of the customer. Bryan went through and explained every aspect of out new system and showed me everything they did. The quality of their work is beyond reproach. They are truly exceptional! Bryan's and his team are both Rockstars, and are stellar representatives of Wagner Mechanicals good reputation. I will definitely use Wagner for all my needs going forward based solely on this install. I would hope that in the future Wagner will place greater emphasis on employing more people like Bryan, and ensuring supervisors are more aware of the value of their employees.

Dede Valerio

David Lopez from Wagner Mechanical came out the same day I called to set up an appointment. He performed diagnostics on my water heater and was able to identify a very unique problem with the original installation. He came back the next day to perform the repair. The communication and service I received was excellent and I couldn't be happier with their responsiveness and quality of work.

armike234

Water heater went out. I thought I would have had to replace it.... Barney from Wagner recommended a repair that was a fraction of the cost of installing a new unit. Very satisfied. Just as a quick note, Wagner installed my hvac unit and haven't had any problems. I definitely recommend Wagner

daughterjudy61

Cannot remember the tech's name but he was fantastic! Very polite, very fast and just a nice guy with a great smile. We always call Wagner, will continue to do so and recommend you to everyone.

Roger Weldon

Prompt, efficient service. Technician explained the repair process and how to look for future issues.

Benq Adams 3

Yeah Barney was very polite, prompt, down to earth, honest & understanding of my late arrival. Finished incredibly quickly & friendly to my children. Who could ask more other than was wondering if Barney was short for Bernardo. Thanks!!

Belinda Gallegos

Old quirky house has a lot of plumbing issues but my plumber was very knowledgeable and experienced and confident and fixed the problem! He gave me feedback on how to take care of possible further plumbing issues I might have. I appreciate you so much. It was stressful not having a washer or being able to take a shower and now I feel so relieved thank you Wagner

Ashith Vahab

Wagner and the crew are really knowledgeable and they know what they are doing . Jerry and his guy Alex were the installers and did a great job and was feeling good and convincing and spent lot of time explaining how each and every system works and did a thorough walk through and top of it they left the home clean. Jesus and his guy was good electricians and Wagner should be proud that they have these guys as their employees who take care of their customers and didnt spend a single minute wasting. Thanks guys ..will definitely refer to others .

Michael Hicks

Worked with Mike Winland and Santiago. These guys were a 10 out of 10. Can't recommend highly enough as they were punctual, articulate, thorough, and even educational. Awesome crew, excellent service!

Cheri Bambrook

We needed our evaporative cooler to be winterized. Robert Tafoya came yesterday and did just that. He was professional and very friendly. We will use Wagner again in the future. Thank you Wagner!

Brad Rudd

Prompt service, excellent communication. My repair technician Victor did a very thorough job. Fair pricing given today's cost increases.

Donna Taylor

We had great service from Wagner Mechanical technician Cody and his assistant today. They removed our old AC, swamp cooler, and sealed the vent on the roof. The work was done efficiently and effectively in a little less than one hour. He took pictures of the old AC before removal and the vent he sealed after the removal so we didn't have to get up on the roof to see the work done. Cody had previously installed our new HVAC system and we were glad to see him back to complete the project.

Michael Platt

Barney, and Reese, and their boss were amazing! Not only did they arrive promptly after called, they took the time over two days to troubleshoot the problem and work all the possible fix until they zeroed in on the problem with our tankless water heater. They then did their best to give me the best value for my money. I would highly recommend Barney, Reese, and the whole company.

Michael J. Haas, Jr.

My technician was good. Taught me a lot of new things about furnace maintenance.

Camille Burgess

Showed up on time, very professional. Fixed my problem at a very reasonable rate.

fabian Salsberry

We are thrilled with our new Evergreen Boiler and McClain Water Heater. We have hot water on demand, and it fits our household needs perfectly. Installation and service was great. Thanks Sean for your professionalism and hard work well done!

Geli Serrano

Barney and Reese came over and we’re more than helpful at fixing a huge leak problem. They were very respectful and professional. Fixed everything in a very timely manner. I would most definitely say my experience with them was more than amazing and would give more then 5 stars if possible. Beyond great Rio now this stress is definitely well taken care of and would highly recommend them. Geli

Monica Spurllock

I had a gas leak on my water heater and they came out right away. I called at 8:21am and had my water heater fixed before 10:00 am. Thank you.

Kevin Jandt

We had an excellent experience with Wagner and our service representative Dennis. He was friendly, incredibly knowledgeable and got things up and running. We are grateful for his expertise and the service provided.

Jennifer

I am very impressed with this company, and the plumbing technician, Steven, is exceptionally professional, courteous, skilled, and pleasant. And getting an appointment promptly was easy. My initial contact with the company was just this morning, and by 4:00 p.m., I had a brand new water heater up and running. Very pleased.

Blair Account

Excellent service from the first call. Had another company come out for a quote and once he left they never returned our call. The guy was the VP of his company. Called Wagner after much research only regret is not calling sooner. Carl came out to look at our water heater he is AMAZING. Very smart and knowledgeable and overall nice guy. His customer service and the product sold itself bought right there came two days later to install! Joe came over to discuss our HVAC and furnace and he was excellent! We are now new owners of a new AC and Furnace in addition to our water heater. Wagner is excellent no fluff just excellent quality and customer service. Thank you to your great staff! **Updated Isaac Carbajal and others did excellent install. Super friendly and efficient! Blake came out to check on work which was great! Very pleased!!

DANA SLADE

Great responsiveness, expertise and professionalism. Really worked hard to make us happy. Well done!!

Fran Sowers

Wagner continues to impress me. Ben Peterson came in today replaced the warranty parts and was done in less than one-half hour! The system is working great. Thanks, Ben!

Victor Ortiz

Overall great experience. They were professional and kept me up to date with their progress.

Pat Jilek

We used Wagner Mechanical to get our firepit hooked up to the natural gas line from our home. Barney Gallegos was our technician. Barney was on time, polite and professional. He took the time to discuss our project and our needs and then customized a solution for us. There were a lot of variables that we had to work through and he was patient while guiding us through the entire process. The solution we decided on met our needs and our budget as well. My wife and I are former business owners ourselves and I can say without a doubt that employees like Barney are the kind of employees you can build a business around. Thanks to Barney and Wagner Mechanical we are well on the way to having the backyard we always wanted! Pat and Karn Jilek Rio Rancho, NM

Susan Palmer

Very professional, very responsive to all my questions and concerns. Very friendly, prompt service. When there was a delay by PNM coming to my house to upgrade electrical service, Wagner provided very much needed loaner AC window units at no cost until my system could be connected.

Storm Mesa

Pablo and Luis answered my questions about the electrical circuits in my house and helped install/fix a light fixture. They were terrific help!

Jo Ann Sanchez

Barney and Reese did a great job! I will use Wagner for future needs!

Monica Montoya

Great service! I really appreciate the safety feature of sending a picture of the technician in advance!

Andrew Hernandez

Carl was on time. Once shown what was needed he explained what would be doing. Gave us a quote broken down and understandable. He went to work and took care of what was needed. All was well done. Thanks Carl and Wagner!

Hope Lueras

This is my first experience with Wagner Mechanical. Technician was very professional. Explained everything he was doing. I would highly recommend!

Kathy Lafond

Having a new HVAC system installed and had to have Wagner Electricians come out and work their magic. I can always count on Wagner to complete the job professionally and completely. Had a new water heater installed today, Steven was great, replaced quickly, cleaned up afterwards, and very professional. Wagner always gets a Five Star Rating when they do work at my home. Thank you all 🙂

Gayle Dinechacon

Barney and Reece did excellent work. I needed some plumbing done urgently and they arrived in about an hour. They explained everything they were doing and the cost was very reasonable.

DONALD TORRES

The Wagner technician, Barney, did excellent work installing plumbing drainage in my kitchen. He explained all the issues related to the installation, he addressed my questions thoroughly and completed the job promptly. I strongly recommend this company.

June Waldrep

Excellent service!!! So grateful to your technician for everything! Very friendly and professional. Nathan S. Has great customer service.

Charlie Lipski

Outstanding customer service along with reliability. Great character quality displayed byThomas Sanchez & his working assistant. Great 👍🏻 credit to the Wagner Family Business

Phillip Ray

We had whole home filtration and a water heater installed. The technician, David, was very informative and knowledgeable. He talked us through everything that was done, and was very friendly while doing it!

Diana Nunez

Great job! He found the problem and fixed. I'm very happy with the experience. Thanks !!!

Dave Weaver

Scott and Christian were excellent! Highly professional and very efficient. We are very satisfied and will use Wagner again. Thanks!

Esther Hernandez

We greatly appreciate the professionalism and expertise demonstrated by all of the Wagner technicians who supported the repair of our systems. In particular I want to recognize Barney and Reese who’s knowledge, professional demeanor and commitment to resolve our issues exceeded our expectations. Thank you Barney, Reece and Wagner Mechanical.

Richard Shoemaker

Barney Gallegos did a wonderful job along with his partner replacing our water heater he explained everything he was doing and what i need to do to take care of it. Thank You very much its nice to have hot water again.

Wendy Stace

Very professional, knowledgable, clean, responsible, polite. We were very pleased with James Spook's work and attentiveness to our issue. He answered all questions we had. A definite asset to your team!

James Cameron

Professional, thorough diagnosis, friendly, problem isolated and we worked out plan to do necessary repairs. Very happy.

Alice Chapman

Nathan was real professional, and polite, he came in ask questions about the problem, left for about 30 minutes to get part for my bathroom faucet in the tub. He installed part, and finished the job. I couldn't have had a more proficient technician. I most certainly will except him in my home again and again (smile, but we're hoping no problem will happen no time soon) Thank you Wagner Mechanical. Alice

J

They got to us the same day as we called and were able to repair our existing unit quickly.

Debbie Brown

Dennis came and checked my furnace, took him 2 seconds to know what was wrong, he came back with the part the next day and it's fixed, I've used Wagner before, they have been 100% perfect 5🌟 🌟 🌟 🌟 🌟 …

Sandra Sanchez

Excellent service, quick response and very professional. If I ever need help in the future I will definitely be calling Wagner. Thank you!

Ginger Foerster

Kody did a great job of clearing a plugged drain which I appreciated because I was in the middle of cooking and baking with my grandson it would have been a real mess if Wagner mechanical hadn't sent him over promptly. I highly recommend Wagner mechanical.

William Litchman

John Calderon did a fine job today. Very professional and courteous.

Cheese

We have only called Wagner a couple of times, the service has always been excellent. We have decided to call Wagner for all of our future HVAC and Plumbing needs.

Cizon Copeland

James came out to do a scope of our sewer for the sale of our home and he was fantastic! Showed up on time, was quick, polite and friendly. We were worried we were going to need major repairs and he put our mind at ease and was incredibly helpful. This was my first experience with Wagner but we’ll be their customer from here on out.

Phyllis Bettis

Excellent! Job done very quickly and very professionally. Had to replace our water heater

Calvin Reed

Fantastic service, Jesus was helpful, fast to answer any questions, quickly completed the job and helped make sure I understood everything, I can't recommend Wagner enough.

John Everette

Our hot water line started leaking profusely over the weekend at the junction where it left the hot water heater and entered the wall. I called Monday morning, and they were still able to fit us in even though they were quite busy. Thank you Wagner!! The tech, Barney, was quick, courteous, and very knowledgeable. He had the issue fixed and in working order in about 45 minutes. Barney was great!

Tamar Miller

Barney Gallegos was really great! Very professional and friendly and I’m so glad they were able to come out so quickly

Jeff Wauson

The folks at Wagner went above and beyond to install our new refrigerated air system. Our initial quote didn't take into account how tight the tolerances were on our mechanical closet, but the crew and their supervisor did their best to dismantle, and today re-install, the door and framing around the opening! They were able to install our new high-efficiency combo unit and walked me through its use. We're very satisfied with their professionalism and kindness. We will continue using Wagner in the future, for sure.

Ron Personal

Great work. Simple problem for them. I had no clue. They did troubleshooting, identified the issues, explained it to me so I wouldn't run into it again, even offered to change the light bulbs for me. In and out in less than an hour and the problem was fixed.

Beth Forsythe

I hired Wagner to give me a second opinion on a problem with my Mitsubishi split units that are just over five years old. It stopped producing heat all together. Dennis Elliott came out from the Wagner team to diagnose the problem. His explanation and attention to detail was amazing. He was on time and very professional. Dennis took photographs of all of the issues he found with the installation job that my former heating & cooling company did on my roof. When the job was done he sent me very detailed photos of all the work he completed to get my split units up and running again. I'm very thankful to have finally found a company that I can trust to work on my heating and cooling system. Thank you Dennis and thank you Wagner Mechanical!

Matthew Gonzales

Dennis was thorough and clean. He got our units up to their original state and his attention to detail was much appreciated. Highly recommend these guys.

W Resnik

They did a great job. I have to admit some initial sticker shock for installing 2 furnaces but it seemed fair. They left some rough edges with exposed fiberglass on ductwork, but the happily fixed it when I asked them. They had the job done 24 hours after I spoke with Dave who took tome to answer all my questions. 3 different inspectors came to keep things on-point during the job. I would happily use them again.

Brian Lorelle

Amazing service. I had called TLC prior to calling Wagner, but I am very glad I went with Wagner instead. Not only did they get in touch in the same day to set me up with financing and book my installation, they were fast, courteous, and did great work. TLC didn't communicate with me for over three days, during which I had no heat in my home. It didn't seem like TLC really cared to get my business, but Wagner definitely did, and I would highly recommend them.

Terry Harris

No one was able to figure out what the problem was with our air conditioning unit, until Wagner sent Jesus Telles. We were so impressed with his knowledge and ability to diagnos and fix the problem. Our confidence in Wagner was restored. Thank you Jesus Telles.

miss jade

Barney and Luke were fantastic. I had an issue with my water heater and they were able to address the problem and procure the needed part quickly. These guys were extremely friendly and went above and beyond in helping me to understand the issue, repair needed, parts needed, general functionality of my water heater, and how to understand, use, and maintain the replacement mechanism going forward. Barney also took a TON of photos of my water heater for my records with relevant information on its current condition and usage should problems arise in the future. I felt very informed and taken care of by these techs.

Mercy Ann Gallegos

Had the heater changed over to AC for the summer. Jordan was very knowledgeable and did a great job. I have always had good results with Wagner. Will be scheduling for some plumbing later on.

Maggie Ferguson

John came to provide maintenance on the thermostat. He explained what the problem was and provided the solution to the malfunction. He was very friendly and courteous. A permanent solution to the problem was recommended. I was pleased with the work he performed.

Brian Peyton

Joe from Wagner was a super nice guy and found the issue on our AC unit. I am new to using Wagner Mechanical but both times the technicians were professional, on-time, knowledgeable and helpful. I recently joined their checkup club to stay on top of the maintenance of my units.

Gil Padilla

Andrew was great. He was great at communicating what needed to be done and why. I will have no second thoughts on recommending your business to others.

Cynthia Castro

The guys showed on time. Were very professional. I will definitely recommend Wagner to my friends and family.

Robin Asbury Cutler

OMG—we’ve been putting up with broken showers and individual h/c faucets for years that were impossible to get the temp right. Finally called Wagner and got everything fixed in one day—changed to single controls. I’m so happy. Robert Tafoya was professional, knowledgeable, very polite and just took care of it all. Was a little pricey but just like everything else these days so I agreed and ultimately worth it.

Don Shields

James was professional and friendly. He actually cleared the issue in 15 minutes. I look forward to working with Wagner if I have future needs.

Christine Boehringer

Had used them a couple years ago and they were good. Now called to ask a quick question about seismic retrofitting laws for old water heater, as no specifics on line. I called 4 times to talk to someone and the first three they said they would “send a message to the technicians” . The fourth time the lady even made an appointment. Have not heard back since and appt has long passed. Not very professional.

P Evans

Repaired the on and off single knob on bathtub. Steven was very pleasant, and professional. He left the area clean. I and my mom would use Wagner anytime we need repairs done. Thank you Wagoner for fitting us in today (Saturday July 23rd)

Aldog

Our service person was right on time. He was very personable, and got right to work on closing up our evap coolers for the season and checking out our hot water heating boiler. I met him at the door with my dog on a leash, and the first thing he did was go back to his truck to get some dog treats. It was a great service call, and he left us with some advice on replacing 30 y.o. appliances which we will follow up on. I would recommend Wagner unconditionally.

M Moore

Barney and Mike showed up promptly. They were able to figure out the problem with my water heater quickly and made several recommendations on how to fix the problem. They got everything done in a short period of time and you can tell they have a lot of experience doing this type of work. Highly recommend.

Ben Romero

Technician was very friendly, informational, super professional and thorough. Great experience.

Tom Agard

David was great! Wagner was able to squeeze us in early when I described the seriousness of our problem and David showed up early. He went right to work diagnosed the problem and gave me a fair estimate prior to diving in. He worked expediently and finished sooner than he expected. Just a huge relief for us to be able to count on the Wagner team again! We are so appreciative. Tom Agard

Lawrence Montoya

Was able to diagnose my tankless water heater problem. I appreciate Nathan’s help.

Cuong Truong

Our Technician Barney Gallegos and Reese were courteous, knowledgeable, and professional. Knew what they were doing. Even taught us and gave us some tips to better take care of our thankless system. We recommend.

Tanya Al-Raie

Victor was very professional and courteous, took care of my heating issue quickly!

Patricia Miller

Barney and his crew were extremely polite and professional and were all willing to explain what was going on with our project and answer all our questions. When there was an issue with a faulty part Barney returned to the worksite with a crew member and they worked until 7:30 PM to insure the issue was resolved. It is obvious that Barney and his crew truly care about doing a good job for their customers.

John Thompson

They showed up on time, their team worked very well together, they did a neat and professional job, they were polite and respectful of our home, they cleaned up, their solder joints and electrical connections were beautiful and they left me delighted with their service. And our house is finally cool.

Jennie Siebenmorgen

Barney was a great technician! He fixed everything needed and went above and beyond to fix our plumbing issue and make sure our hot water system was in good working condition. I will definitely be using his services when calling Wagner again. Thank you!

Martin Youngs

James Shook came out today and did a fantastic job in quickly identifying my problem. James was very professional and also recommended adding a clean out vent for my washing machine. I will be scheduling this procedure. Great job.

Crystal Murray

Our motor stopped working on our furnace and couldn't get a replacement as a DIY. Scheduled for Wagner to replace/repair Due to the age of the home and only owning less than 5 years, we needed to replace the furnace. Today was our installation and I am very pleased with the professionalism, on time, quickness and above all very clean with the huge mess we had with the old furnace especially the small space they had to work with and upstairs. I know this was not an easy installation and they exceeded my expectations tremendously. At the time of scheduling our installation we were told they would be here all day. These 4 guys knocked it out in 4 hours!!! The system is wonderful , quiet and affordable!! I highly recommend Wagner before any other competition. We've used other competitors and they don't compare to the Wagner Team!!!

drmarkflies

I suspect my panel replacement was under bid due to the complications of aluminum wiring and vintage construction. Some contractors might have compromised the quality and completeness over cost. Not Wagner. The electrical and furnace replacement were done perfectly with very little disruption. I knew when the were coming for each step, and they did exactly what the said they would do. I’m very pleased.

Paige LoPour

“Alex” with Wagner Mechanical was the BEST technician we’ve ever had. Prompt, Courteous, Skilled and so detail oriented. He had to custom make pipes to fit when replacing a nearly 50 year old water heater in our old Adobe home. The craftsmanship, the patient and his commitment to exceptional work really impressed my husband and me. It’s a rarity these days to find someone that not only loves what they do and is passionate about their job but delivers more than they promise. We love supporting local and highly recommend Wagner Mechanical,

Bryn Garcia

James and Cody were absolutely wonderful and respectful to us, extremely professional! They were able to help us the same day we called and fixed our clogs very quickly! I highly, highly recommend them both for any of your needs, we will definitely be requesting them by name if we need them again! :)

Nichole Ortega

Barney and Reece were very nice and worked hard installing a new sink for us.

Lois Brown

Furnace checkup. Service person was very personable and professional. Answered all questions. Highly recommended

Dan Winner

I have been using the same sewer drain technician for over 15. years. They scheduled a Service visit to our house the same day I called. The service is outstanding.

Jellyjohn Jellyman

Professional and personable, Mr. Jimenez walked me through what was wrong with my system--differentiating what must be repaired from what should be repaired/replaced. He also took the time to educate me on all the components of my system, I have an older HVAC system and getting great information from the Wagner rep helps immensely when considering a repair vs. buying a new unit. A positive experience amid the drag of contemplating on having to break my piggy-bank.

Michelle Lunning

I have used Wagner since I bought my house and they are always courteous and professional as well as doing the job good and doing it right the first time. Last year I had to go with another company to switch over my heat. I called around for first available and was amazed at how awful they were. They were rude, had to come back 2x and bent my metal blocker. I will never use anyone else but Wagner they are above and beyond.

Mark Wachter

Mike and Sam are awesome! They came and did a great job on my tankless water heater. A good through cleaning. Knowledgeable and informative. Thanks Guys!

John Michael Salazar

The Wagner team is exceptional. I cannot sing their praises enough. We swapped out an old swamp cooler for refrigerated air and it was all completed with two days! From picking out the new unit to install, we could not be happier with how the whole process went.

Nathan Ayala

My washer standpipe was backing up, the technician James fixed it, tested it, and now it’s draining better than ever before (seriously). He also took the time to explain how to prevent this issue in future. Would definitely contact Wagner for plumbing issues in the future

Luis Riley

Carl was very professional. And explained the whole processes throughly. Will use Wagner again in the future.

Clara Natonabah

They quoted me an astronomical price of over $12,000 to help fix my toilet. They said it was because it was a “special” kind of toilet that needed to be ordered LOL. He told my tenant to just keep a bucket of water next to the toilet and pour water into it if he needed it to flush. Then he left. Suffice it to say I’m getting a second opinion and will not be recommending them. I’m totally disgusted at that estimate. **Updated** After I left the review above, I was contacted by someone named Michelle (I believe) who had read my comment and had contacted the plumber to figure out what happened with my quote. She said that he had accidentally entered an extra zero. Big mistake, right? Like wow. So I asked if this was a common thing and how the company would have caught it if I didn’t bring it to their attention first. She said that there is a whole process before charging a card and that they would’ve eventually caught it. I said that I found that hard to believe since nobody contacted me and that I was the first one to call them on their mistake. She apologized and offered to let me speak to the manager. I finally got the manager to take accountability for the mistake and I agreed to continue with the order and paid half over the phone just to get it done. She set up the appointment and we ended the call. I felt reassured that this was an honest mistake and that they were ready to make things right with me as a customer. However after already setting up the appointment over the phone and contacting my renter to agree to the date (and paying half) she called back saying that the plumber still needed to order the part and that it would actually be two more weeks before they could complete the job. So this was the second call of the day from them were essentially they fixed the first problem (wrong estimate) and then created another one (needed to change appointment date). Now I had to call my rentor back to let them know that the appointment that we had originally made needed to be rescheduled for two weeks out. Then I got a third call that day from the same woman who had made my appointment asking me to change my review online. At that point I was so frustrated that I straight up told her no. All they had done was mess up every step of the way and then had the audacity to expect me to save face for them online. No. I told them that I would update my review when the job is done. As of today the job is completed and though this has been an arduous process I’m happy that the toilet is finally fixed. My renter says that the toilet is working perfectly however I don’t think that I would put up with this process again in the future. They have just left a bad taste in my mouth even though they did try to fix their mistakes.

Debra Nichols

The service man who came to our ho.e was very thorough and informative. He took the time to tell us and show us features and details about our heating and air conditioning that we did not have explained when the system was installed. We appreciated his friendliness and professionalism.

Sheila Key

Installation of the new furnace went great. In 26 years in our home, we had never had a working furnace in the great room addition, although the ducting was/is in place. We heated the room with a wood-burning stove in one end and a space heater elsewhere in the room as needed. This new capital improvement will save us a lot of firewood expense and at least some of the fireplace hassles, so we’re pleased. Thank you. Wagner Mechanical replaced the furnace in the original part of our house a couple of years ago, which also went great, so we were happy to call them again. ONLY ONE THING hasn’t gone as expected: It’s been three weeks and Wagner still hasn’t arranged for the city inspection that will result in a green tag on the new furnace — a thing that’s supposed to happen within 10 work days. We trust it’ll happen; might take a phone call to give Wagner a nudge. Anyway, all in all, we’re satisfied. Thanks again.

Jason Fort

Carl was very polite and friendly. He answered all my questions honestly professionally.

Jill Van Vleet

responsive, fast, efficient. I'll definitely use them again in the future.

Julie Curran

My dad did. Joe Rivera - appreciated Dennis talking to me & also Warning me about the wasps nest outside the back door and being concerned for my dad. Sincerely appreciate that I got it taken care of. Dennis said he got bit twice so I hope he’s OK

Jorge Serrano

Today's service was phenomenal. David Lopez, the technician attending us today was completely thorough in every detail of the process and very informative about things we need to look for. Wagner is lucky to have him working for them. Barney Gallegos was awesome! He was here early and was very thorough in his job. He even fixed up the damper that we are always struggling with. You guys have a great crew!

Cyndie Hogg

We got our new furnance and HVAC from Wagner about 6 years ago. We have had them do checks every 6 months. We love our system. Works. The system check up is great. The inspector is always professional. they keep us informed. This check up they cleaned our blower and condenser. Thank you. We recommend their service

Ron & Sherri Bathje

We have experience with Wagner and Moshe and all the other Techs we hav e come in contact with are exceptionally good and knowledgeable. Their office staff rates 5 stars too! Everyone cares about the customers situation. Sherri Bathje

Debra Garrett

We throughly enjoyed working with Roger Roth; our consultant with Wagner Mechanical, as we explored installing a Ductless Mini Split System in our home. Roger was through as he walked us through the entire process including recommending their most effective and efficient brand for our situation which just happen to be easier on our finances as well. Roger even came back out the same day after we had the opportunity to "chew" on the proposal and then called him back to give our approval to proceed. Not only did he confirm our placement of the mini's, he throughly walked us through options for placement of the condenser including giving us the options of where the electrical lines could be placed. This was a big issue for us as we did not want the lines to be placed on the flat roof. He also verified our current electrical box was sufficient to support the system. Roger also offered 18 month financing at 0% interest which worked perfect for us. Appreciate all his expertise in helping us with this project.

Ann Dennedy

I had a leak around the bottom of my kitchen faucet and thought the cartridge might need to be replaced. Called Wagner, who I have used many times and who installed our HVAC system about 4 years ago. Carl came out and was able to determine the cartridge was loose and not needing replacement yet. Everyone is great at Wagner.

Roger Moose

Faron and Victor came when promised and worked diligently until they were finished. At the end, we tested the improvements and they worked beyond my expectations. Clean and respectful of my house, clear in a decision I had to make. I recommend them.

Lori Hansen

The workers were are very friendly and took the time to show me how my new heating and cooling system works. I called less than a week ago and they already completed the job. The new system is a little louder then my previous system but I am hopeful it will keep my home cooler and be better for the environment.

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