Reviews of Aptive Environmental. (Pest Control Service) in Salt Lake City (Utah).

Aptive Environmental

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277 Comments

Pest control service

Pest control service

548 W 8360 S, Sandy, UT 84070, United States

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Information of Aptive Environmental, Pest control service in Salt Lake City (Utah)

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Reviews of Aptive Environmental

Brad Mower

I generally do all the work around my yard, no need for the experts. However, they came to my door a couple months ago and offered their service. After listening to their offering, I negotiated a better price and accepted their service. After the first treatment, I still had some bugs around. As promised, they came for a second treatment and asked if I had any concerns...I did. They listened well and treated the problem areas I had noted. Their service seems to be working as I don't see many bugs around after only two visits. So far, I'm happy. I'm trying this for a year...I'll make edits/updates as more treatments are applied to let everyone know how things go.

Whitney Roylance

We have had Aptive for 2 years now. They do a great job. I have only seen 2 spiders since we moved in(2 years). And no bugs! I like how they are always on time and let you know when they are coming. Great customer service and they keep the bugs away!

Nathalie Herrey

Jeff was exceptional! Very thorough explanation of the services that were going to be performed as well as very responsive to my inquiries! Afterwards he gave a very thorough explanation of what has been done and what I could expect! Great service! Great Customer Service! Definitely recommend!

Mandy Clark Schmidt

Cody was Thorough in his job, he completed inside and outside of my home he was friendly and kind with my children and my pets. Had a great attitude. My husband did call around 6 o’clock because we had an appointment scheduled but it haven’t seen or heard from anybody and he said that the office side of it was not very helpful and not well informed.

Ben Soholt

I was sent a text message informing me of when the service would take place and the technician let me know when he was on his way. He was very professional and let me know everything he was going to do. He also asked me specifically what bugs I saw the most so he could tailor the service for my specific needs. I also like the value. They treated my front and back yards as well as the interior and exterior (including the garage). They even put down some any bait at no additional cost. All of this for a third of the price I would have paid with my prior service. The only thing I didn't like was that they work on a contract basis and there is a charge for ending a two year contract early.

Robert Martinez

Technician was great. “Vested” However, I had service scheduled last week Nov 12, no-show! Called and scheduled for November 19. Received an email early on the 19th that they would be here between eight and five? I wanted the interior sprayed, but this window does not work for me. You have to hang around all day long and you’re not sure when they’ll show up. However, the technician did text me at 1 o’clock and said he would be here at 1:30. He was on time. There should be a window of two hours. So the customer can plan. 😕

Jim Morison

The service was done professionally. He's friendly and always asks of there is something specific that needs to be done. He always calls at least 30 minutes before arriving. He's thorough and he knows what is the best service to perform with each season.

Krystal Baker

So far we've had good service with Aptive. There were a few times they didn't come when originally scheduled, but they rescheduled later. They are very quiet I usually only know they have come because I have cameras.

Samantha

Our tech Cody was great! He sent me short videos of the service explaining what he was doing with certain areas and how long the treatment would last. 10/10 recommend Cody to be your tech!

IndubitablyMe

Aptive always send very professional servicers to our residence. They are friendly and very thorough with their process. I have not seen a bug or spider since we moved in and began our service. I will always use a professional service because I used to spray for bugs myself with local hardware store product but it hardly worked and left stains on my walls.

Lisa Provost

They do not ask you when you would like to have the appointment but email you telling what day it is. Yes, you can reschedule if that day does not work. That email does not include the time, lol, I emailed back and was told 1-5, the technician showed up at 9am. His route showed I was scheduled 8-1. Other than not being able to know when your appointments are they do a good job.

Jennifer Gladwell

Active is a great pest control company. They keep bugs/wasps under control and the people who come are always kind and respectful. I love the 30 minute advance text reminding me they are in their way. Thx!

Abigail Holloman

I don’t often right reviews but I love Aptive!! I used them for two years and had no wasp, field mice or spider issues in the spring/summer! I stopped using them for a season and regretted it as wasps made them selves right at home and the mice decided to stop by my pantry. So gross. I live by a field and they keep the field mice out with bait traps in the yard that are dog proof. You can’t beat the service they provide and pricing is always inline and competitive for their market. The product they use is very effective!!

Kathy Davis

Our APTIVE serviceman was very thorough and explained what he was looking for as he sprayed. He also told me what I should expect from the treatments. Very Great Job!

Randy Olivier

The service man went above board to Insure we won’t have rodent issues! My wife hates to smell or see them! He set a lot of traps and promises he will come back to clean them up! Thanks

Rachael Taylor

Active has been great in general, but I really wanted to get props to my technician today, Pablo! He did a great job and was extremely polite!

Connor Hansell

Devin came out today to service our home and was professional, polite and very knowledgeable. He did a great job!

Lydia Rodriguez

We really appreciated the inspection and extermination done by Daniel today. He listened to our concerns and did a very thorough and professional job.

Tara Lee

The man who serviced our home today, Jeff, is the best we’ve had from this company! I hope he comes next time. Thank you for going above and beyond. 10/10

Marcella Lyman

He always lets me know when he’s coming. He asks me if there are problems he needs to be aware of. He always very pleasant and personable. On time and efficient. Thx

D M R

Service tech was great. Would have been 5 stars however the tech ran out of bait for bait stations and another visit was scheduled to complete the original scheduled service.

Arulanandam Joseph

They treated a hotspot in my backyard that was bug infested. They also placed mouse traps that was effective. They are responsive to any queries as well.

Debby Esenberg

Their communication is top notch. They arrive when they say and let me know by text when they arrive and leave and what services they provided. Very impressed.

Caroline McAllister

They are kind and considerate in letting me know when they are coming. I rarely ever see a bug or any kind around my house! Thank you!

Bob Higgins

Did a great job clearing out all spider webs etc. waited for me to return ao I could let home into my garage

Robyn Spongberg

Very reliable service. Friendly and professional. Great at notifying me exactly when they will arrive.

Ginny Benson

It was quick and easy. We have had to leave the back door open because of a visiting dog and the number of flies entering the home has significantly decreased. The serviceman was polite and efficient. I love this company!

Ollie Wise

Daniel was a very professional and courteous person who represented his employer very well. He was thorough and knowledgeable in every aspect of his work. Thanks for your help. My neighbor is going to love you in the next couple of months. He gets stung every time he mows his lawn because of the wasps living in my decorative retention wall. Your service is going to get rid of them altogether.

Jenni Pratt

I have used Aptive off and on for several years now. When I am signed up with them I feel more at ease. They come to your house quarterly (no contract). So you don’t have to call every time you want a treatment. They let you know when they’re on their way and they are quick and efficient. They always address any problem areas that you may have and then they do a general spray. Their technicians have always been respectful, responsive, and easy to work with. I discovered what I thought was a wasp nest and the tech assured me that if there was one he took care of it. They can do your interior at every visit as well. I was also told that if you have a situation that needs help in between your quarterly visits that they will send someone out to take care of it. The first year I used them I sometimes wondered if having them come was actually helping anything. So I let the time lapse for a while after my last treatment for the year. I ended up signing up with them again because the spider situation in my basement and the amount of ant piles in my yard was getting uncomfortable. I am very happy with their service and will continue to use them in the future.

Marlene Willis

Techs are friendly and thorough. They pay attention to detail and ask questions so they can be the most helpful.

Laura Curtis

Decided to switch from former pest control because this company offers a commercial grade which is not water soluble. Also provides all property coverage (trees, shrubs etc) not just the foundation. Coverage is for inside house and outside. I was paying 60$ just for foundation coverage. This is much better! So far, so good. Salesman Tim knowledgeable and professional. Preston the tech was both friendly and thorough!

Layne Gerry

Excellent service. No surprise costs or fees. Technician showed up when expected and text an hour ahead to let me know they were on schedule. Tech was courteous, professional, and efficient. Cost was competitive.

Transcend Total body rejuvenation

Always consistent and friendly! Good communication for the most part! The only critique would be giving a better idea of the general time they are going to come at least an hour or more in advance. Other than that they are great!!

Dave Whitmer

I have been with Aptive for years now, and they are a great company. They come out on time and complete the service with little to no disruption to our everyday life. I would recommend them to anyone.

Frantz Belot

The representative was friendly and very personable. He took time to explain what he was doing and why. I love the attention to details. Great service overall.

Kevin Ray

This was the first application and hopefully after multiple applications the outside bugs and spiders will be gone. The young gal that came to the door selling the product was awesome and great to deal with. The technicians weee thorough and answered all of my questions.

Ronald Myers

Very thorough. Friendly service rep giving us helpful information an we continue to dry scape our yard and control future pests.

Marj Cramer

Cody was very prompt and quick at the insect extermination. As soon as he was done he told me that he had found a lot of wasps and hornets especially in a couple of large nests. He assured me that he had strayed them thoroughly and that the insects would be gone within a couple of days.

Kristine Bennett

The young man who did the service was sooo kind and friendly. He answered all of my questions and was also very informative on the concerns and questions I had. He's a keeper Thank you.

Nicole Hill

Active is always on time and communicates well. They regularly verify what concerns, if any, there are and explain well what can be done to address the issue. We notice we were getting mice outside pretty regularly and Aptive was quick to respond to the issue to prevent it from becoming a larger, out of control problem. We haven't had any issues with mice since.

Cindy Ballif

Sam let me know when he would be at my home and was on time. He was friendly and explained what he was going to do and why. I appreciated his kindness towards my dog.

bruce provost

I asked them to spray a few locations to ensure the elimination of pests. They were more than happy to do so. Have been using this company for years GREAT RESULT, GREAT VALUE. Ifa any problems, they come back no charge and re-spray no charge. I recommend them HIGHLY!!!!

Jill Marsh

I have been with adaptive for a few years. They are always on time do a very good job and always so friendly. I would recommend them to everyone

Victoria Rhodehouse

We depend upon Aptive Environmental in eliminating spiders, rodents, etc. They have always been effective, and we greatly appreciate their reliable, friendly service.

Becky Osterhout

Cody, our technician, was so friendly and professional and did such a great job making sure to get everywhere I had told him we have been having problems with ants and spiders. He did a great job and I look forward to having him come and clean spider webs and spray again in the future.

jann gardner

The tech did a great job, as always. Very professional, answered all my questions and was very respectful of my time.

deanna boss

The tech was very kind and explained what he was doing. I felt comfortable having him in my house

Colton Bingham

They are always so kind and flexible with scheduling. We really approve their hard and kind work. 🙂 …

eddie

They were very professional and took care if my my trouble spots of my yard amd basement. Definitely would use and recommend

Jonnycakez 210

Love this company does very good job. And are quick at what they are doing.

Jan Theobald

Aptive always does a thorough job! I would highly recommend them. They are always on time, always let me know when they’re coming, always listen to any of my concerns, very thorough.

Robert Flynn

Excellent, professional, our service technician went out of his way to address all our needs; they are more expensive than the cheap guys but their product actually works!

Angelica Black

Christopher is always really upfront with me and does an excellent and thorough job with the application. I don’t think my experience would be near as positive without Christopher being honest with me and making sure I received the best possible service. I have been with Aptive for almost 2 years and we’ve occasionally seen cobwebs here and there and maybe a dead spider or two (which means it’s working), but that’s almost unheard of considering our neighborhood is new construction and just built 30 homes on our street. We should have so many more pests than we do, but Aptive has taken care of it and Christopher has always offered to go above and beyond. I’ve never even had them out for a follow up application, just my scheduled ones, but my service plan includes free follow ups, I just haven’t ever needed one!

Sam Swenson

The service professionals were helpful and friendly. They did a great job with the service and treated the areas I was concerned about.

Kelley Jensen

They have always done a great job. And today was no exception. I’d highly recommend them.

shawna powell

I love this company. Their employees always willing to go above and beyond. Professional, friendly & get the job done!

Donna Ellsworth

The young man who came to my house was so kind! He offered to put the heavy metal cover of a window well back on.

gene hiromasa

Harrison showed his professionalism and took care of our required services. Happy Holidays

Ross Woodward

On time, text ahead of time to make sure we were home. Explained what application was to be completed. Let us know when the application was completed.

Lucas Matze

Jeff was great! He was communicative and thoughtful as he performed my service.

Chris Coray

I've had pest control services in the past that weren't very effective. I was constantly finding new ant hills near the foundation and getting invaded by spiders. Since I started using Aptive, the insects I see inside my home are dead or dying. They schedule their people for efficiency, meaning it's not always the same person each time, and every one of them has been friendly, knowledgeable, on time, and really takes the time to listen and explain. They send a follow up email listing the products they used with a basic breakdown of what's in them. One guy saw I have a very hearty species of weed in my yard and told me how to get rid of them, because he used to do landscaping.

Janice Boyer

Excellent, personal, professional, and thorough. Enjoyed personality of service and completing all that had to be done with a smile.

Wendi Shegrud

Job well done. Friendly customer Service, explained his process and what he found during his inspection.

Alyn Baldridge

Vester was so nice and explained exactly what he would be doing today. As always it was a great experience.

clark reeder

Always on time. Always communicative. Always professional. Always respectful. Always asking how the service has been and what can be done for the current visit. Always great.

Shauna Klein

The tech we had on Monday July 11 was very good. He explained what he did and he seemed to be here longer than most techs which told me he was doing the job complete.

Angie Laster McKelley

The representatives were both professional and precise on the job they needed to accomplish. They paid extra attention to the problems area where more insects hang out.

Terrie Workman

Sam was very professional! He was respectful when spraying the inside of the house.

Larry Brown

Jeff was on time, very professional, efficient and personable. He was very thorough in explaining in detail the services he was going to do and again after he performed them. I rate him a 10 out of 10. Excellent in every way.

Tara Meyrick Hansen

Friendly, professional, uniformed and clean cut. That’s important to know for some people. I’ve used them for over 2 years and I’m impressed every time. This last time was no exception. In fact, when Jason, the technician, knocked on my door to let me know that he was here my mini pincher, Earl, got out. He then ran to Jason and proceeded to bark at him and attempt to sniff him at the same time. Eventually I was able to get the dog inside. But while Jason was around the dog he was patient and helpful and then he went and did a terrific job in my yard. How can I not recommend a company whose technicians behave in such a manner? Well, I can’t!! 😁 Definitely five stars! Five stars definitely recommend!

Bryan Pino

Whomever the technician was for me this time was great. He explained things very clearly and came back to make sure he did what I asked. Additionally, he put some extra bug traps in my garage to better understand how they get in and from where. My issue with the service, though, was the scheduling. He showed up at 7:36 am. It just so happened that I was up at the time and it worked out, but I have no idea why Aptive’s scheduling allows for them to show up at times that early without confirming that is OK. All I knew was they were coming that day and found out it would be at 7:30 am about 3 minutes before he was at my door. Not awesome.

Debi Jackman

They performed an outside extermination procedure for bugs. They also checked my rodent traps to make sure they were full of bait.

Lex Larson

Don explained clearly the details of the treatment and was helpful answering questions. He also explained how this treatment would effect the next treatment.

DN Jeppson

Preston was professional in his work, informative and attentive to our requests. He also followed up on a texted question after he left our home.

Cody Higgins

These guys are ALWAYS polite, professional and punctual! Plus, they are the by far the best deal around.

Shae Kearsley

Kodi did an awesome job and kept me updated for the whole process!

Susan Neff

Ethan Aagard did a great job for us - we would love to have him return.

Sue Morrison

From what he said that he did it's always done well and we're glad to have the wasps and everything taken down from the eaves

Logan Percy

Been using aptive for over a year now and it's made a huge difference in the amount of bugs we have seen. Always professional and always let me know when they are coming. They even work around my schedule to make sure I am home when they come. If I'm not able to be there, they come another time to spray the inside. Great company

Lacie Henriksen

Harold from Aptive came to our house today. He was the best technician we’ve had. He took a lot of time inspecting for mice, setting traps and seemed to really care about our home and making sure he took care of us and the mice problem. I was actually very touched by his level of service. Our fav tech. Thank you Harold!

Marc E

Professional and on time. Let us know when they will arrive. Informed me what they would be doing, then provided a recap at the end of service. Looking forward to continuing service with them.

Suzan Haber

Servicing technician was very professional, communicated well, and took care of all potential problems to our home.

Kevi Hansen

They did a great job to make sure my problem areas were sprayed . The technician was very professional.

Lori Henderlight

He was the most thorough technician Aptive ha sent. I’ve been with them for over three years.

Marlene Shelley

The person doing my yard was very thorough and friendly. He took the time to go above and beyond.

Nicole Sullivan

Nate Jackson did an awesome job today! He let me know he was on his way, was very prompt, friendly & communicated well throughout his service! He specifically asked about trouble areas, thoroughly inspected & covered those areas & then checked in at the end to let me know what he covered & if anything else. He is the best technician I’ve had so far & I’ve been using Aptive for more than a year! Much appreciated, thank you Nate!!

Clinton Roberts

Jeff did a great job of putting out winter treatment. Efficient and effective communication.

Kara Jensen (Mama and Miss)

We love that Aptive has scheduled services throughout the year. When we signed up with them, we loved how they would simply remind us they were coming, and then perform the service even if we weren’t home. 👍🏻 They are very professional, and are always very thorough. …

Sheri Hughes

Very professional and thorough!! Gaby was personable, yet professional! She did an amazing job!!

Stephanie Yu

Service personnel always text before hand and thorough performing treatment. Some of them goes above and beyond.

tiffany johns

Aptive does a great job with servicing our home but my complaint is the billing and scheduling department. If you aren’t careful they will come much more frequently than they are supposed to. Each time I call to adjust this and complain they tell me it’s because an automated system is scheduling the services!! Either way it is not right and they are taking advantage of and lying to their customers! When you set up a contract with them it is for quarterly not every 2 months or more. Watch your dates with these guys or you’ll be paying them much more frequently than quarterly!!

Audrey Moore

A really Thorough technician. He was professional, curtious and apropriate. I appreciate his efficiency and attitude.

Abraham Mora

Very professional and exelent quality work I would totally recommend to anyone due to their great work value and if anything ever appears on your house such as spiders 🕷 they will guarantee their work on any timely hour you need them. Their prices are very affordable and when you reach the contract they will work with you on a better price just like they did with me. Very Happy with Aptive

Kristen Satchwell

Our technician was very professional and he seemed to do a thorough job. My only complaint is with contacting Aptive. I have only called once and it took forever to get through to someone. It was very disappointing!!!

Brandi Thompson

Aptive is an excellent company and I have been very pleased with their service. They have been spraying my home for a couple of years and have done a great job. Their technicians are always respectful of property and pets and they have taken appropriate precautions for COVID-19. My home has been relatively bug free since they started and I am very impressed. The only area where they could use some improvement (though not enough to knock off a star) is the scheduling notifications. Many times I have forgotten to schedule service on my calendar and the notification email goes out only a few hours before the tech arrives so I get a surprise visitor! Overall though, great service.

tb Lawson

Technician was on time even though our street is confusing, he called right away when he could not find our house. When he got here he was quick and thorough and let us know everything he had completed

Elaina Wendelboe

I had a black widow in my home and he was attentive to my fears and sprayed the whole house three stories at my request, plus outdoors

Joni Garrett

I really like they contact you before they come in and let you know they are there before beginning. They ask if we have any special needs but then do thier thing and text when done.

Rebecca Winter

Impressed with their level of service. They show up when they say. The technicians have always been great to listen and address specific areas of need. Haven’t had any ants since their first application. I appreciate that it is safer around pets and children.

Judd Maliepaard

I’ve used Aptive now for just over a year. They are always kind and professional when their service technicians come to my home. Even throughout COVID, they’ve been as helpful and responsive as possible. Since I moved into the house I’ve always had an ant problem in one specific room. But since they started treating that room on a quarterly basis, I’ve had no problems at all. They treat our house for all kinds of insects and we have little to no issues inside. If I need a special visit, they come out within a day or two. They are an affordable service that I would definitely recommend.

Jill West

These guys are amazing. They are even getting rid of the Vole's that are trying to take over my lawn.

Richard Schultz

Aptive field techs are always friendly, professional & thorough. Job well done

It is awesome Jamison

I really feel that the guys that come are really knowledge in what they’re doing I I feel i’m getting great customer service

James Trosper

Devin was very personable, knowledgeable, friendly, productive and professional. I'd like to see him here every time.

Margaret Wan

Don't know what they checked for. I just know it is winter and it was damp and he used some type of powder around windows and doors.

Catie Weimer

I love Aptive. They always do a great job and the bugs have disappeared from inside my house. I have an 18 month old and a dog, so it’s really important to me to use a service that’s safe for both of them. The techs are always cordial and listen to me when I tell them the problem areas. They always follow through and pay special attention to those areas. I can’t believe we tackled it for so long by ourselves! Worth every Penny!

S Perez

Dan did a great job on my house today! I love that the office staff have been very responsive and helpful when I have contacted them. All of the technicians are very professional and pleasant. I haven’t had a problem with any insects since they started coming. I highly recommend Aptive and its awesome team!

Jill Calder

He sprayed the entire property including around windows and doors and inside the garage. Xlnt job

Sandra Talbot

We were serviced today by Taylor who did a thorough job and completed all tasks I asked him to do. He was professional, respectful, courteous, and had a positive attitude. I’ve used Aptive for a year and have experienced both positive and marginal service. All service personnel are great yet some are more receptive to questions and interaction. It’s always worth it, however, to ask questions and make specific requests. With this in mind, Taylor went above and beyond today and deserves special recognition.

Kary Lyman

Bridger was very good and thorough. He is cheerful and polite and did his job superbly.

Mike Ensz

The technician was friendly and very thorough, and did a great job

Susan DeRose

They are always friendly and do such a wonderful job. Thank you so much.

Jessica Tsu

I use Aptive as a preventative measure for bugs and rodents (surrounded by vacant land). They’re always on time and do a great job. Robert did my quarterly application today and was so thorough. He even helped address an issue with carpet beetles. If Aptive continues to hire such amazing individuals, like Robert, no doubt they’ll continue to earn my business. Thanks Robert for your attention to detail, I greatly appreciate your extra effort and hope Aptive recognizes your hard work, great attitude, and professional demeanor.

Amanda Johnson

We have used Aptive Environmental for 2+ years and we could not be happier. We also do our own insect spraying but sometimes life gets busy and you get behind on your chores that's why we have Aptive. I can honestly say we have NEVER had a creepy crawly find refuge in our home. I don't mind them outside but I do not like them inside. We receive a text to remind us of the upcoming appointment and they always knock when they arrive and we can let them know of any new insect problems. I really like that they also text me when they are done. It's been really great. I will always recommend Aptive Environmental.

Indigo Neko

Fantastic pest control. They completely eliminated my carpet beetle infestation with two treatments. Excellent customer service too; they came back to re-treat the house within four days when I left a lukewarm review on their internal email questionnaire.

Misty Jensen

I've been using Active for about 2 years now after moving into a basement apartment and not wanting spiders. I use them because they use pet friendly products and I have 2 cats who's safety matters most. It's been so great to live bug free and I love that they just show up every quarter and I don't have to be there for them to spray the perimeter of the house.

Ann Ibrahim

The tech was so great at explaining information related to taking care of mice.

Erin Day

Haven’t had any problems with bugs since I have used Aptive. The one time I saw a spider in my house I called and they came and sprayed again. Joe is awesome and even played fetch with my dog for a minute when I left them out. Overall great company and service!

Shelly Snapp

Our provider today was very kind and listened to our concerns and did what we asked.

Breanne Anderson

I have definitely seen a huge improvement with the ants in my driveway and in my rocks. I have been trying to get rid of them for 3-4 years and have not seen much improvement, even when using another pest control company. I was also appreciative of the quick email responses I got when I was trying to get a re-service scheduled. However, it’s hard to get someone scheduled in a timely manner. I have also requested that they contact me 30 minutes before they come for the pest treatment, but today they did not. These things are frustrating because I am paying more money with Aptive than I did with my old company but not getting the some of the customer service I feel like I should be getting. Update 10/23/2020. Again, the customer service is below par. They did a treatment on my house today with absolutely no heads up whatsoever. I had no idea they were coming which meant that I was Not home to make sure that they could do the inside of the house. I got an email asking me to do a review and I didn’t even know they had been to my house, then I got another email with the bill, and later an email telling me that a technician had been to our house and sprayed. It seems so backwards! Hate the customer service and their app that seems to never work right, but I do like the product they use to get rid of the bugs.

Wade Baldwin

Great friendly service with questions on any specific needs that we had and has really taken care of an aunt and other pest issues that we’ve had to deal with.

Jennie Morgan

The technician was so friendly and thorough. He took time to listen to the issues we're having before he treated the property. He knocked once he was done to tell me what he found - or didn't find - and gave me some suggestions on what to look for in the coming months. If I encounter a problem before the next treatment date, I know all I have to do is call them, and someone will come out and take care of it right away. Aptive's customer service has been too notch for us.

K Pearson

The technician (C. Sharon), who was fantastic by the way...called before coming. We had just quick ran an errand and he informed us he wills do the exterior until we returned. This was an additional service call. He promptly came in when we arrived home and did the whole home and then informed me of exactly what he did on the exterior. Great company we've been with about a year and a half! Satisfied!!

Janzell Tutor

The Aptive rep came to my home and she was amazing. I just moved in to a new home and wanted to get my house sprayed to keep bugs at bay, so it was good timing. When the technician came to my home, he was nice, professional and even had shoe booties for when he came into my home.

McKenzie Bruins

Aptive has been great to work with! Since treating our home we have never had a problem again with spiders or ants at our home. They have always been so nice and professional towards us and also have the best prices around. I would highly recommend Aptive to anyone looking for pest control!

Tori Reevs

So far they’ve been a fantastic company to work with. I’ve only had the first treatment done on our yard but they’ve been so friendly and very accommodating. I had to reschedule the first appointment and they were quick and came just the next day. The person who came to spray was so nice and seems to have done a great job. So far very impressed with this company!

Brent Stoneman

Update. 2-19-21 Very good service today, took his time, got every where, and provided any service we asked. Much better. Just depends on what service technician you get. Also we have had a few treatments since my last review and bugs are minimal, and I live right next to a field. So it’s working. I left off good quality and good value as of right now... Reason being is the amount of poison used is very minimal, as if they want to Stretch their chemicals As far as possible. Brayden was good, just seemed quiet and reserved. He also completed it so quickly I just feel like it’s not going to do anything. When I spray I go through two sprayers of chemical where he didn’t even use a sprayer half the size as mine. He was on time and let me know when he was done, which was good. I don’t know... we will have to see if the poison works.

Barbara Hess

The technician was very professional and thorough and respectful of my property.

Dustin Moore

Jason was a very excellent technician. He was very knowledgeable and personable. He listened to what we had to say and explained what he was going to do. When he was finished he knocked on the door to let us know he was done. And told us that because the wasps were so active to schedule a touch up in 2 weeks.

Chandra Bell

Customer service is great! Very responsive, great communication and on time. Only reason for four stars and not five is due to price. I feel the price is high for the square footage being sprayed as I live in a town home with one shared wall. Questioning renewal when current contract expires.

Martha Cooper

Aptive alerted me to their upcoming visit and went about the work quietly and efficiently.

Wendy Connors

They always check with me for problem areas and issues. Kind, courteous and professional. Been with them for over three years.

Adam and Tessa Ashworth

Great customer service. Respectful and knowledgeable technicians!

Shilo Zitting

Bailey Clark was my Aptive rep whom came out to my home this time. She did an excellent job at listening to the concerns I had w the pests around my home, paying close attention to specific areas and applying the products where necessary. She took her time to ensure the service was thoroughly performed and she was very helpful, friendly, positive, & fun to talk with! I’ve had the services from Aptive completed 3 times now and I’ve always been pleased w their work. I’m very happy to keep them around! Z.

Carlyn Weight

People always pleasant, ask if we had additional needs. Very pleased.

mosskit \ bluestar

Each technician is different and how they come into the house. Out of all of them. This last one was the best. He understood, was very professional, treated my house and didn’t judge. He also took a little time to listen to my deaf husband and sprayed where he wanted. He also took the time to talk about where to best treat the house. I want to request him back. I wish all technicians where more like him.

Deena DeGrey

Treatment got rid of bugs, slugs, snails, spiders and wasps… I could see the result within 24 hrs.

liz hafoka

Daniel was so very nice. He listened to my concerns and did a great job.

Bridger Allman

The technician was on time and did a great good treating the yard and home! Our main issue were spiders so I was impressed with how thoroughly they cleaned up the cobwebs off the house. The price was fair and I have no complaints whatsoever! I would 100% recommend this company to anyone 👍 …

John Schwisow

They sent me a message when they were about an hour from arriving. They came, rang the doorbell and asked if there were any specific areas or things we wanted them to deal with and then sprayed all around the foundation of our home and checked for spider webs. I asked them to spray the inside of our garage which they did. They were very friendly and quickly performed their job . Thanks John.

Todd Steadman

Our Service Agent, Daniel, was thorough and careful throughout the service he performed. He explained the Service and answered my questions. He did a great job, including braving a wasp nest, with wasps flying around him. Very satisfied!

Taylor Barber

Jason took his time and made sure every bug issue we listed was dealt with. He went a step above some of the other technicians that have been sent out by tracking where the bugs were coming from. Overall we were super impressed with him today!

Azazel Di

I agreed to try active out for a total of four treatments. They came about every 90 days and sent a new technician each time. This made the service inconsistent. The 2nd service the guy was too scared to go into my attic and find the mice seen by the electrician earlier that morning. I would pay upon each service before they would leave.The 3rd treatment a service person couldn't get his phone to process the card. He offered to take a cash payment to which I acquiesced and he said an e-receipt would be texted to me. After the 4th and final treatment I canceled on the site, by phone twice, and with the payment by card for the last service. Aptive has a mediocre ability at best and shouldn't be competing as a profession. To my surprise another person was sent who insisted that the full cycle requires 5 treatments. I assured him that I had canceled with the last treatment by phone and that my contract was only for 4 visits. Active wants to bill me for a treatment I did not agree too and they are implying that they never received the cash payment. They know who was here because each person is documented for their stops. They called me and wanted me to dig up records to set their records straight. A week later they have me on the hook getting letters from a collection agency. Same day my credit score drops 130 points. I don't know what their problem is with employee theft but if you're smart enough to read this, your smart enough to go to Home Depot and spray for yourself. Save $75-$80, save you from the invasion from inexperienced 18 year old from coming into your house, and save yourself from explanations after they treat your house that you may see more of the critters initially. Just say "no" to Aptive's pseudo pro pest service

Shaun Belland

The treatments are hit and miss as far as effectiveness goes. At least half the time I have to call them to return to do a re-service because ants are back much too quickly. Also, I had a service today and requested the inside of my house treated, and the technician said he would treat the outside and then treat the inside. When he was done outside, he just left, so now I have to schedule another service for the inside. Also, when you make an appointment, you won't always get a time window for when the technician will arrive, so you may end up waiting at home for many hours for them to arrive.

Bart R

Living against a natural green space, we typically see lots of bugs, both inside and out. Box elder bugs and spiders were everywhere. Since using Aptive, we hardly see a bug near the house. Great value, professional service. Shandon did a great job!

Chase Dixon

My Service Technician, Jacob, was great! He texted on the way to make sure I was available. He checked with me for any concerned areas before he got started, and was thorough and professional. I've been using the service for about a year now, and each quarterly service has been a similar experience!

Karen Tomczak

Not sure what they were going to do, when they called yesterday they only advised they were coming, I I did not have my back gate unlocked so nothing could be done in the back yard.. No time was given for their window to come so I don’t know if they were on time. Because I have cameras I was able to see him dusting under the webs.

Jeanne Lloyd

Allen sprayed the outside of the house then came in to spray and set some traps for mice and roaches

Jeneil Williams

Daniel with aptive was very professional and did a great job

Kimberly Loy

Spider problems have been terrorizing my 3 kids so we called Aptive. The day someone was supposed to come they never showed up. I called and the very kind person I spoke with said it looked like the one who scheduled forgot to send the confirmation. So I was on the schedule but never added to the route. She offered to give me a discount on my services which I greatly appreciated. Fast forward to today when the technician was scheduled- he showed up and sprayed the exterior. I was waiting for him to knock on the door so he could treat the inside since we’ve had spiders inside my house and this was my initial treatment. This is what I discussed with customer service when I called after the first no-show. Several minutes passed and No knock. I went out front and the technician was gone. Aside from his call telling me he was on his way I never spoke to the tech. I’ve messaged the company as instructed in the review text they sent, but several hours later have not had any response. I’m willing to update my review once I get a couple more answers like if someone will be back to treat the inside, or if I am getting charged extra for the inside treatment that I scheduled but did not receive. But for now, I’m frustrated.

Cari M

We have used Aptive for over a year now and they have been great! They take care of the wasps in the summer, and because we live next to two open fields, they get all the mice in the winter before they make it into the garage. I'm super happy with the service.

RC

Their auto scheduling tries to do more often than every 90 days (not including the first appointment, which they do state they need to do the following month). It seems like their auto scheduling is trying to get more appointments in than contracted for to try and take more of your money. Would have cancelled, manager fixed my account to ensure it would be at least every 90 days.

K Fowler

Beware of all 5 star reviews! Based on the quality of all the recent 5 star reviews, I have a strong feeling this review will soon be buried under a bunch more 5 stars reviews. Hopefully people considering this service will find this, and it will help. We used this service for one year. Every visit was a different tech stating that the previous guy was "no longer with the company." While thats a red flag, that's not a deal breaker. The issue was, we saw no difference in bugs, wasps or rodents using Aptive, and in fact the only solution to the voles damaging our yard was me eventually telling Aptive to stay out of the backyard and trapping them myself using old-school peanut butter and mouse traps. (out of desperation since thats the last thing I wanted to do - especially after paying a pest control service.) Most importantly, be aware that if you sign up for Aptive's standard 1 year contract, after your initial contract ends, they will auto-bill your card every three months without any notice until you call to cancel. I say call because there is no way to cancel this auto-billing online, you have to call a 1-800 number. This is 2021 and I had to wait on hold for an "representative" circa 1990s. After not being able to get through, I removed my card from the account so it would no longer be auto-billed. Only then did I get a direct number and name to call. Once I did get in contact, and explicitly said I no longer wanted the service or to be billed, I was routed to the "loyalty dept." to address my "request." I am still waiting on an itemized bill of services before paying the outstanding balance since the phone representative's explanation was so convoluted. Despite the very questionable billing structure, I gave them 3 stars because someone did show up as agreed every few months to spray something and sweep the spiderwebs from the porch. Summary: Long story short, avoid this subscription based service as it provides minimal claimed results at best. But more importantly, it is an auto-billing structured business designed to charge your card as long as it takes you to realize it's still happening. Then they make it a huger inconvenience to actually get them to stop.

Kelsey Henrichsen

Very responsive; got a quote and service scheduled all within an hour. Once the exterminator got to the house, he explained everything he was going to be doing, and was very careful of all of my things. He was done within 30 minutes.

Chris Johnson

The technician arrived unexpectedly. Typically, I receive an email the prior day informing me of their upcoming visit. Wasn't really an issue for me this time as I was home and working in my yard. He did a thorough inspection of the property treated all the usual areas and around the backyard, which I had never seen included before. He also went out of his way to apply slug/snail treatment. I appreciate the extra effort.

Tracy Erwin

He made a special trip back when I called and said the dogs were in the house

Sarah Skinner

Love their communication. The tech reached out to me to let me know when he would be at my home, I called him as I was at work and we talked about issues that I had noticed. At the end he personally texted me to let me know what he had noticed, what he did and what to look out for. I've used them for several years and have been very satisfied with my experience. Thanks Aptive

Chase Story

Each quarter I have Aptive spray, and each time is seamless. The product they use does a great job and efficiently kills bugs at your door step... each time I walk out the house the proof is there. (I have to sweep the body’s that it leaves behind). The gentleman whom regularly services my home is always kind, and happily sprays any additional areas requested. I highly recommend Aptive.

tamara black

Tech did a great job. Was considerate and polite. He listened to my concerns and addressed them all. Was considering terminating contract but will give them another shot since this tech did such a good job.

Nina Jiron

The only reason they get four stars is their billing is not quite what it should be. Once I was billed for my regular monthly service, and then billed another $40 or so for no reason, but they fixed it. Also, I do wish I would get a call before they come out. However, beyond that the service has been very good. The person who provided the service today, Aaron, was super friendly and made sure that our home was serviced well. I have only seen two or three spiders inside in the year they have been taking care of us. And every summer we get these black beetles and they get into our basement. Since they started their quarterly service a year ago, I have not seen even one in the basement. I saw my first one outside today, then like magic Aptive showed up. So I expect I will see zero in my house. Almost no spiders, no ants (and that was a problem) and no beetles. Fantastic! Nina A.

Natalie Nash

I have been a customer since 2016. I feel they offer good value, since their quarterly service costs less than the same services rendered by other companies I priced out, plus they offer free revisits between quarterly service if needed. I do have some serious issues with them though: 1. Their communication is not reliable. Sometimes I get multiple notifications that they will be servicing our home, and sometimes I get no notice whatsoever. 2. Several times they have sent someone out for my quarterly service three weeks too early, which means I would be paying for more treatments in a year than my contract stipulates. If I get notice I can call and change it to a later date, but if I don’t get notice and I am not home to refuse service, my card is automatically charged and I’m screwed. 3. When they come inside they have a habit of not raising blinds before spraying windows, and they spray so liberally that I literally have poison dripping from my blinds, and puddles on my window sills and along baseboards that take hours to dry. Thankfully I do not have really small children to keep out of it, but my cat ends up locked in the laundry room all day so he doesn’t lick it. Because of this I only let them in occasionally, make sure to raise all the blinds first, and ask them to go easy on the spray in the house. Sometimes they do—varies by technician. I’ve never had the same guy twice.

Laura Strader

The representatives are always very professional and amiable. They’ve always listened to any concerns I have, and are more than happy to spray inside any time I ask (even when it wasn’t formally scheduled) — something I really appreciate because even if I have seen a spider and my anxiety is high I still tend to procrastinate scheduling indoor spraying cuz effort.

Jim Cullison

Harrison is prompt, friendly, and professional, explaining things clearly about the service and any problems found!

K K

I have used other pest services and this is by far the best. I no longer have spiders and wasps in my yard or home! I no longer have mice too! No one has been able to get rid of the mice except for Aptive.

Hollie Lou

We just used them for the first time yesterday so as far as bug control we cannot review yet but we can review the tech who came out. He was a nice guy but rubbed us the wrong way for multiple reasons. Our main concern: touched our 3yr old's head a couple times and then touched her belly with a "boop". Not only is this first and foremost overstepping boundaries and personal space but very unprofessional. Even if there wasn't a pandemic this still wouldn't be okay. He also mentioned one of our pups name who had passed away saying he saw her "paw frame" which made us feel like he was taking time to look at our family pictures. Then I ask his name (Chris), I say, "hey that's my husbands name" and he says, "I know, I saw it somewhere in the garage or bedroom". We were confused and suspicious as to how he knew his name. My husband's name is NOWHERE in our house other than on bills and other form of paperwork in our office (where he sprayed) so unless he peeked at our paperwork, there would be no way for him to "see" his name. I would not hold this against the company but as far as this tech goes, he will not be returning to our home ever again.

Kim Christenson

This gentleman that serviced my property was the best that has ever done so. He was knowledgeable and help educate us. He was every thorough. I want him to service us from now on! Job well done 👍 …

Erin Hepner

Aptive is a great company to work with. Always on time, very responsive. Employees I've worked with have been extremely polite and efficient. When we moved into our home, there was a huge vole problem in the backyard, as well as some spiders and wasps. Six months with Aptive and those issues have all been resolved.

Mike Johnson

The service tech was very professional, courteous, cooperative while we opened our house for good ventilation. He had no problem wearing a mask (since we're in a higher risk group) and was very thorough with the insecticide treatment. Great service.

Rienna Hibbert

Aptive is always good! They have nice technicians who do a great job!

Debbie Limb

The service technician was great, willing to help find all the wasp hotspots around my trailer, sheds, deck, he was all around great... spot check for aphids. He listened to what I needed, and has suggestions. He was great thanks ....!!!

Jinelle Barrow

Joe was great at keeping me informed. With big dogs, having unknown visitors is a liability to any services needed. Joe was great at letting me know when he was on his way, when he arrived and when he was finished, in order to allow me to keep him and my fur babies safe! I have used Aptive for a few years and love their service and the efficiency and safety of their products!

Damon DuBois

I have used Aptive for a long time and they are great. Almost never see any bugs if any sort, if I ever do it’s because I’m in need of my quarterly service. Joe is a great representative to have out!

Jaelyn Jackson

I have been impressed with Aptive. I get an email and text before the appointments. Our technician for todays routine pest spray was Jason. He is very professional and does a great job.

Denver Nageli

Super great company! I forgot about my first appointment and missed them, they were very understanding and rescheduled as soon as they could. I work your regular 9-6 hours so it was hard for me to be home so they came early. To top it off Alema who came to spray was great! Super nice, asked all the questions to make sure everything was good and gave me a lot of information. He was really quick so I could get to work, but made sure to spray all that he was supposed to. Grateful to have been set up with them.

Carrie Haney

I like that they are environmentally friendly and technicians are very nice. But for as advanced as their sign-up process was, I expected them to continue that level of service for the contract. I’ve been with them 3 months, and I always get a text just the evening before a service and with no service window. How am I supposed to plan my day if I don’t know when you’re coming. They will respond to your text but it’s not automated, so you’re depending on someone to see the txt response in the que and follow-up. This last visit I was quoted 1-4 and the tech showed at 10... he didn’t get the message. So tighten up your processes to make this service easy on your customers and on your techs.

Stephanie Bytheway

I asked asked for a 8:00 am appointment on Saturday morning and asked them to call 30 minutes before they came. The tech called at 7:30 he was every polite. He arrived at 8:00, said he forgot the booties for his boots so he took off his boots so he wouldn’t get mud in my house. He was very friendly, asked several questions before he started, did a great job inside, he said he would just leave a note on my door when he was done with the backyard. Very professional. Did a great job.

KAREN MEYERS

We usually have wasps and we have only had one small ( 1 inch nest , which I knocked down) They came last Friday and I noticed dead bugs in the window Sills so it’s working.

Linda Patch

I am impressed with how prompt and consistent the service has been. Once I had the tech come back and spray for spiders again, which was awesome. A couple of concerns I have are, first, how effective is it to spray in the dead of winter, especially when we have hard freezes in this area? And secondly, for most of my appointments I have just had the outside sprayed, not the inside of my home because I have not been able to be there at the time. Is there a way to schedule visits in the evenings or weekends?

Erin Kimberly “Raven” Cunningham

I don't normally sit and speak with a solicitor but there was something different about your guy. I was incredibly unhappy with my previous company; I had suspicions that they were just leaving their receipt on our door. The new place bought out green mango and we LOVED Green mango's service and care. Aptive has been even better than green mango. Thank you! (Be sure to spray for ANYTHING and EVERYTHING! ) LOL. THANK YOU!!!

Charley Gillespie

I have a love, hate relationship with Aptive. They like to send technicians out with out notifying me. I do everything by appointment only and this is by far my number one complaint. Someone has to be available to let them in first and foremost and secondly, we have three dogs! It appears Aptive doesn’t care, they are okay with just doing 1/5th of the service (front part of the house) and still charge the full $109 for it. As you can imagine, this has beyond frustrating!! I will never pay for a service that has not been rendered! As for technicians, so far there is only one technician that has done a phenomenal job. She is the ONLY person I will let into my house. I dare say her name because she is that good and I don’t want the rest of you to snag her away lol. ;). If someone from Aptive however is reading this, her name starts with an L and ends with an N. She is by far your best technician and in all honesty, should be promoted if possible. She is the reason why I am giving you 4 starts instead of 3! Good Day.

Brenda courtright

Daniel was the serviceman today. He was very polite & professional. We have been using Aptive for a few years now and would recommend them.

Reinaldo Pena

Amazing company been using them for 4 years and my house is clean from insects

Bob Burdette

Knowledgeable people with a desire for excellent customer service. My only recommendation would be to include the hour your technician will arrive on the text message you send reminding me of the scheduled appointment. Flying bugs are a problem inside our home. After a year of service they are still a problem. In talking to the representative I was told they don’t guarantee to kill flying insects. So, I’ll go look for another service this coming summer.

Wendy Anderson

They always give me a two hour time frame and have always arrived on time. They also call me thirty minutes prior to arrival. They put on foot coverings before entering my house. They’ve provided an explanation of what they are doing and what should be done for follow up. They are professional and courteous. Retreatments or problems that arrive between services are always free. Customer service is excellent!! I’m very happy with this company and highly recommend them.

Angela Hansen

Aptive makes me happy! I hate bugs! The technicians are so friendly. I especially like when Joe comes to our house. There was 1 teeny spider in the basement and he did the whole thing. I love that they'll come back anytime. That is peace of mind for me. I'd definitely recommend them to anyone. I rarely ever see a spider thanks to them. Phew!!

Derrick Gleason

Starting using Aptive Environmental when I bought my house in June 2020. They informed me if I ever noticed anything between services to let them know. Emailed them, received a response within 24 hours and had an appointment for the tech to come out. Super responsive, friendly technicians, and happy with the work they do. Their products are pet friendly which is very important to me being a dog owner. Fully recommend this company for anyone dealing with some pests around their home.

Sarah Hancock

We've been with Aptive for over 2 years now and I feel like they've been super great at any in-between treatments I've needed. They listen to me and treat those trouble spots well. I really appreciate being listened to and this place is good at listening!

Amequeol Ellison

I have been an Apitve customer since 2018. For the most part I didn't have a single problem with them, until this last scheduled treatment. Don't get me wrong, the techs are amazing. And I assume they are getting backed up due to COVID-19. But, when this situation affects their ability to such an extent, that they "say" they will credit your account for the inconvenience, and then they don't, well now we're in a whole other ballpark. After contacting customer service multiple times and being offered a credit, I noticed that when the bill came out of my checking account, it was actually higher then usual. I called and spoke to a woman who claimed that they never applied the credit, and she applied it for my next appointment. "This doesn't help me, because my next appointment is in three months". She began claiming that my phone was cutting out, and that she couldn't hear me, even though I could hear her perfectly fine. She then says that I would have to call back later. Like really!? How hard is it to just give me the $20 credit now. Anyway, I called back, and spoke to a wonderful woman who closed my account for me. She asked why, and I explained that after this last treatment, it had been ping ponging around in my mind, but it was the last CS I spoke to that helped me make a final decision. I would still recommend this service, as their product is very effective and their techs are very respectful. However, I think they should be clearer about price hikes. They say this happens every year. They should also do more to keep customers informed about scheduling changes, and price increases. The customer shouldn't have to hound them about issues that could have been prevented with a simple email or text. And when they offer you a credit, they should JUST DO IT!

Jeannette Wilson

The young man who came to my door was polite, knowledgeable, not pushy and that very day the work was done. I watched the guy do the work. I didn’t see everything he worked on but he sprayed anything I asked for and then some. He was thorough and no details were overlooked. He spent about 40 minutes getting the job done. I was very pleased and canceled my 5 year agreement I had with Terminex, a company that breezes in and out in 15 minutes and I still have issues after they leave. Who has the time to call them back to do the job right and complain about it, schedule another time, take off work again, etc. so I terminated Terminex. If they will always be as friendly and thorough and explain everything they are going to do and see if you have any additional pest problems - all for the same cost, I’ll be one satisfied happy camper!

Brent Snyder

Brandon did an awesome job servicing my house today. He was super respectful and asked me exactly where I'd been having concerns. He was quick, but thorough and addressed all my needs perfectly. Thanks Aptive for a great service!

Allison Peterson

Savannah, our tech, was super professional. She called before and arrived on time. She listen to my concerns and quickly went to work to alleviate our problems. She was very willing to go above and beyond. very easy to work with.

Katie Bell

The best review is when aptive comes and all I can say is that I have seen no mice or spiders for months. They do a great job. They're also super good about communication and working with my schedule.

Chris Bateman

Aptive technicians are professional and friendly. They work quickly and efficiently inside and outside the house. It is great not having to worry about hornets, spiders, and bugs!

Sheila pettingill

Three of our trees had bug damage, so they were sprayed as well as 3 hornet nests removed and our umbrellas. I really like our technician. I’m terrible with names, but you can look him up. It’s also nice to have the same person coming. We are satisfied with everything now. Sheila DeLisle

Wesley Miller

I signed up for a year of service with Aptive and it has been a good decision. Our techs have been thorough, friendly, and professional. Our wasp problem from last year has been completely eliminated.

Jeff Hahn

Jason has been out to my house multiple times to help mitigate the wasps and yellow jackets. He’s a great guy, willing to do whatever is necessary to keep the stingers away. He’s always on time and a true professional. I appreciate Jason and Aptive Environmental. If you need pest control, Aptive is it.

Mark Siddoway

The company is easy to work with, quick to come when needed, and the workers are all very polite and respectful. We have not had any problems with bugs or spiders this year, probably because of the service Aptive has given. However, I wonder if it is not very good for our environment to always be eradicating theses pests, so I have decided to discontinue our service. I think using just their organic spray is a good option which would also be safer for humans and the surrounding soil.

Gary Stewart

Great group of people. Very courteous and very professional.

Adrien Bluhm

This company has always provided an amazing service! I've been living in my home for a year and a half and the entire time we haven't dealt with any pests. The company and it's employees have always been a joy to work with!

Jordan Oborn

I have been impressed with this company and the service they provide. Brad came to our house and was professional and educated. He went the extra mile as well, accommodating all of our requests. Their commitment to customer service and their impressive technology offerings have simplified and improved the customer to company experience. Thanks Aptive!

Emily Henderson

For a service that says they’ll come out anytime I have a problem I have been so impressed. Each time I speak to someone on the phone they’re very helpful and clear. Their service professionals have all been well trained and knowledgeable. I would recommend this service to anyone. And I have seen a huge difference. No wasps. No spiders. It’s awesome.

Gayle Thompson

I was very impressed with the 2 young men that came to spray around our house. Kevin and Eric were polite, respectful, neat and clean, and informed me of exactly what they could do, asked if I had any requests for other treatments and informed me what had been done after they were through. I hope they will come back on a regular basis to take care of our needs.

Steve Capone

Honestly, this would be a 4-star review, (mostly good, but repeat services are always required between treatments that they've scheduled) but they've stopped answering their phones - or they don't have sufficient staffing or answering tech to handle customer calls. Something has changed. Effectively, I may as well be calling my dead grandmother for service. We've waited a total of 2 hours on hold over the last three calls - all without speaking to a human. Do humans work there anymore? When they were answering calls, they were great! Edit: we emailed and got through, and a professional and friendly tech came (Bailey), and she rescued our view of this company.

Heidi Romero

I signed up for Aptive services last year. I had a terrible wasp problem. I enjoyed a wasp free summer! They're always on time and the fee is reasonable. Techs are very courteous and mindful of the gate so my dogs don't escape. I can definitely offer my recommendation.

JaNae Wales

They are friendly and do quality work. We've used several other pest control companies and these guys are superior. Easy to schedule, they are thorough both in and outside. Did a fantastic job.

Howard McRoberts

The service agent did a very thorough job and then some. I was very pleased with his willingness to answer my questions and not rush to get done and leave. I would highly recommend this company.

Lori Hatch

The Aptive technician,Jason, is great, asks if there have been any pest issues before he starts. I get plenty of notice of the date he is coming and how to reschedule if needed. Very happy with them! He then goes over what he did before he leaves and asks if I have any questions.

Ruth Bost

We had a great experience. They were up front about how their policy and contract work and any related cancellation fees, so no surprises although we don’t plan on cancelling at any point because we really like their service. We loved the guy who serviced our house, and are looking forward to the next treatment!

Sarah B

Im glad I didn't read the reviews first. Yes they came to my door with a sales pitch, but I had actually been having problems with ants and wasps, and had been meaning to find a pest company anyway. They get my business just for saving me time and coming to me. They were very nice, explained the contract well, and were on time for their first appointment.

Kuulei Lee

As always, Aptive is a wonderful company to work with! Specifically today, 11/30/21, Justin did an amazing job and made sure to cover any concerns I had...he was awesome! Thank you, Ju stin...thank you, Aptive! Merry Christmas!

Little Blackbird Soap Company

Initial service and communication was great. After the 12 months service requirement was up, communication for service treatment was terrible—less than 24 hours (more like 14.5 hours) notice via email for a last minute, next day appointment and right before their office closed for the day. I tried rescheduling when I got the email and they sent technician anyways who was only able to provide partial service because we lock our back gates. When I called the office as soon as they opened to tell them he wouldn’t be able to spray, they said there was nothing they could do because the technician was out before their office opened. So we got a last minute appointment because someone couldn’t coordinate effectively, wasn’t allowed to reschedule because they send technicians out before they open their office and when I asked customer service to let the technician know not to spray she said they have no way of reaching their techs in the field (yea right) but he was able to complete the service in their system magically so they could charge me for it. Worst customer service!

Kim Brown

Aptive has done a great job with keeping our home pest free

Angie Buckendorf

Great company and their treatments actually work! They are airways polite, professional and courteous. Plus, they don't try to upsell you on every visit like some companies do. Highly recommended!

Janet Jolley

The salesman was great he explained their program and process well. The technician was on time and took a great deal of time both inside and outside the house. We have a huge wasp problem and I've already seen a huge difference with only one treatment!!

anita mayer

This guy today was better than the last person as he knows what sticky traps are and he left them as per our contract. However he refused to go INTO the crawl space and spray as every other person that came out has done. That is a requirement and was noted up front before we signed the contract that they were to go into and spray all around the perimeter of house in the crawl space. Not happy once again. I'm pretty sure I'm going to be leaving this company. February 10,2021. Update.. t o'day a young man by the name of Cody came to do our pest control. What a gem compared to the other two guys that have been out. He did our dusting and sweeping around the perimeter. I know he inspected because he saw a mouse!! He put out a trap box for me , put down the sticky traps for spiders and such in all the locations I asked for. Please keep this guy around no matter what it costs you! He is so professional and listens to your customers! He's a keeper! Thank you, thank you thank you. We may even decide to stay with Aptive after today. We have seriously been talking over leaving Aptive once our contract expires. Employees like Cody could keep our business. Sincerely, Anita Rockwell

Natalie Hayes

The team member that sprayed for me this quarter was amazing! He was thorough, polite and communicative. He was aware of my problems and of my pets. I highly recommend.

Marisa Beasley

Aaron just came to my house. He asked if there was any specific issues and I asked him to knock down a wasp nest I couldn’t reach. He knocked it down snd then sprayed all the eves. I told him about some ants and he actually found more snd took care of all of them. He was thorough and professional.

Kenzie Thomas

They were great however they were very upset that we didn’t answer quickly. When they told me they would be at my house in 20 minutes prior to the given time they said they would be there. I told them great I’m at an appointment but should be there a couple minutes after you get there. They said okay and at 2:25 pm they knocked on the door, after only 4 minutes of being there they called the main company saying we weren’t home when I specifically told him we were coming home. We were 2 minutes away when I received the call from the company asking if we were able to make out appointment, but the appointment wasn’t till 2:30 so I don’t know why he was freaking out. Kind of made me upset that he couldn’t wait 2 dumb minutes. But overall good company.

Shanna Cox

Justin texted us when he was on his way, was on time and very professional and helpful. Our home very rarely has bugs and we are happy with the Aptiv service.

Dale Cooper

Our technician, Harrison, was friendly, knowledgeable and very polite. He explained what he was going to do, asked us if we had any questions and then went to work. When he came in the house he put protective booties over his shoes so as to not track anything on the carpet. He gave us phone numbers to call if we had any problems before the next service and told us he would be back if we had any problems. We think he was great! Dale C

Jennifer Chan

Technicians who have come out to my house are hit or miss regarding their thoroughness over the months but the person whom came to my house today Robert Meek, was both thorough and professional. Truly listened to my concerns about ants which had found their way into my basement laundry room & took the time to explain their habits, stating if I continued to see them to just give them a call.

Tim Russell

I have been using Aptive Environmental for pest control for about 4 years and they do an excellent job for us. The staff is always very polite and willing to do whatever you need to take care of any problems that exist outside of the normal spraying. They have even come back to do an additional spraying, at no charge, for a problem that we had with bees that nest in the dirt and are very hard to kill. I highly recommend this company for their professionalism and the commitment they have to customer satisfaction.

Jen Bangerter

Jesse came to spray inside and outside my home. He was professional and was able to answer all my questions.

Aaron “Acheap” Hunt

Good company! Good price! Just have to tell them exactly what you want done and where. They will happily accommodate you at no extra charge. Only had 1 service so far. We will see how the next appointment goes.

Ann Hatch

Aptive did a great job today. They were very professional. I called their office in the a.m. to see when they would arrive and she was spot on. We have used them now for over a year. I highly recommend them.

Jake Featherstone

We just had Aptive come for a first time service last night. Chance, the technician helping us was kind and courteous and answered all of our questions. We felt confident having spoken with Nick before Chance arrived. We are obviously waiting to see how well the service worked but so far, we are pleased with Aptive and their excellent customer service and prices!!

Ashley Robinson

Roman did a great job! Roman, as well as all of the employees at Aptive are so sweet and friendly! They are very accommodating, and very professional. Roman did an incredible job, and was so sweet, and professional. He was on time, prompt, and thorough, and he listened to my concerns, and made sure everything was taken care of. He was very accommodating with the dogs and their areas, and made sure to be extra careful. Roman is a great employee and I definitely recommend Roman, as well as Aptive as a whole!

Mindful Raven

The customer service I have received since signing up two years ago is great. If anything is missed on the initial visit they will come back out no questions asked until the problems are solved! Justin came out today for a re-visit and he went above and beyond my expectations with his service. He was friendly and professional.

Todd Throne

Said they already came by but I was home so that couldn't be. They said sorry wrong person. You have to babysit these guys. Tell them exactly what you what or they do the bare minimum.

Kerri Jesmer

Aptive does a great job. Their employees are polite, they are sure to do a thorough job, address any issues mentioned, and practice safe contact with masks. We are loyal to this company and they are loyal to us.

Brigett Love

We use Aptive for maintenance. When we had wasp nests, they came out specifically to treat them when asked. We've been pleased with their service. They are responsive to our concerns as well. We've really appreciated them.

Julie Potter

Chase H. Knew the process and product so well. I was convinced that it would be the best system to use around our home. I happened to have one of my sons visiting and he was highly impressed and purchased your service also. Dallas was very friendly and quickly got our home sprayed and it was done. Thank you Julie P.

Julie Dooley

Joseph was so nice, he was thorough in his work and did a good job. I appreciated the time he took to speak to me about our needs and then reported back when finished. This company is very good at communicating with their customers to see what they need done and then taking care of it. Thanks!

Nici Tate

We’ve been so happy with Aptive. We’ve been using them for about a year now and they completely solved our spider issue, among other things! I was being bitten constantly by large spiders and I was finding spiders of all sizes all over the house. I haven’t seen a single one in months and May is usually when they start to invade (it’s mid-June). They’re also working on our mouse problem (we live right next to a large field) and they can fix that as well. The employees are either the same every time or they’ve read the notes and know not to spray our organic garden and they’re very communicative. Even if you’re not home, they still do everything the right way (we have cameras). They’re super friendly and really seem to care about the job and making sure you’re happy. Also, we have an indoor-outdoor cat, a dog, and a 6-year-old, and the treatments are pet/kid-friendly once dry, and they make sure to keep the gate closed every time. I highly recommend Aptive!

Monique Shurtz

After the first time Jon with aptive came to treat our home, we were still seeing spiders. when I called in about this concern there was no hesitation in sending him back. He was very professional and walked me through my house asking me thorough questions to be sure he got all the right places. I have not seen any spiders since and was very impressed with the quality of customer service.

Natty’s Succulent Life

I have to say Robert was very professional and courteous answering all my questions and concerns. He removed his shoes without me saying anything and was very thorough in spraying the inside of my house. I really appreciate the way he took care of cleaning off my eaves and spraying outside as well. Thank you Robert for being awesome!!!

Holly Jensen

Great company, way more perks than the last pest control company we used. Customer service is awesome, and always very quick to help. The only reason I didn’t put 5 stars is because you have to make a special request to do the inside of your house. But they will do it, no problem and no extra cost if you remember to schedule it.

Tiffanie Bodily

Cameron was the technician that came to service us today. He was personable, friendly and asked me if i was happy with the job he did and if there were any questions or issues he didn’t take care of. Also, text me twice...once 30 minutes before he got to my house and another 5 minutes before to make sure i was aware he was coming and make sure i would be there. Very impressive.

Guadalupe Rodriguez

Alema did a great job, he ask me if I have any concerns before treatment. I highly recommended I been a customer for 2 years. Thank you for your friendly and professional work..

Brenda Johnson

The sales man was very knowledgeable and answered every question I had concerning their product. It was also very reasonably priced. Also no chemical smell left behind. So that was nice too. They'll be back in less then thirty days now to respray for any eggs that may have Hatched. However so far so good I haven't seen any huge spiders,snails or earwigs. I'll write another review after the second spraying.

Amy Smithson

I’ve been using Aptive Environmental - SLC for a little over a year. They have been great to work with. Last summer I had a terrible problem with wasps, and the company came back within 24 hours every time i called with more 🐝 sightings. No questions asked. No extra charges. Just came quickly and sprayed the new nests and gave me advice until the wasps were gone and I could reclaim my yard.

WISE Flooring General email

I had this company spray my home early this spring. I hesitated signing up for their services but did it anyway since my kids had seen a few spiders in the basement. So far so good.Im glad I called. After the initial treatment, it seems that YES my house had more spiders than it ever did. I called them and they came back to respray the house. I was very glad on how prompt and courteous they were. As of today, I am very happy with the service they provided. Will update if things change.

Roger Schlappi

He came at the appropriate time. we were supposed to be at home, but we’re stuck in traffic on the freeway. We were going to have him spray the inside, but we were not here to let him in. We got home just after he left, and he was willing to come back and do the inside, but we had other appointments. He said he would come back another time and do the inside without a charge. He was great to work with! We would be glad to have him come again! 😊

Laurie Pratt Wall

I've used Aptive for nearly a year and they have always been very responsive and have great customer service. Today Alema Dominguez serviced my home inside and out (I agreed to inside to kill the spiders!) I felt like he was very clean and careful to stay safe and distanced along with wearing a mask. I would recommend this business for pest control!

Sydnee Allen

OH MY GOODNESS. One thousand stars for the gentleman who came to our home tonight. Kenneth G. was absolutely amazing. So professional and answered all of my questions. I was on my way home, stuck in traffic, so he surprised my husband at the door. I asked him to get the inside since it didn’t make it into the notes last time. He was so friendly, quick, and let me know everything they did. 10/10 would recommend to all my friends and family! Thank you, Kenneth!!

dorian nash

Excellent service. Spent ample and extra time searching out hornets nests and places inside and outside where pests hang out, including rock gardens and patio and gazebo other companies we used before didn’t do. The techs were great and patient guys and made us feel they cared and didn’t rush and take off without explaining what they did, we are very pleased.

Aysha Williams

Kami did an excellent job! She is very knowledgeable and informative. She reassured us that our outdoor, rodent "friend" had probably moved on, since they burrow as far as they can, then they leave. She also gave tips on how to keep pesky ants out the house by stuffing the corners of our windows with tissue paper. After spraying the house, she was going to spread some pellets around, but noticed that we may have outdoor pets, so she didn't put out any pellets because the animals may eat them and become sick. We don't have pets personally, but our neighbors have outdoor cats and we didn't want them to get sick. There was a minor mishap with payment for the quarter. I paid, but the office thought I didn't. Kami told me about their Easy Pay option. I checked that out and it seems much better than their previous payment service. The only issue I seem to have with Aptive may be communication. If I hadn't called about wanting to spray for ants, I wouldn't have known about my upcoming, quarterly service appointment. It would be nice to get a reminder call or email a week or so before the quarterly appointment. I'm excited to see what happens this spring and summer, as that seems to be the season of bugs. I'm hoping we'll have less of them, inside the house anyway.

Keith Proctor

Aptive Environmental has been great to work with. Since beginning treatments in November, our home has been bug free. Our prior service had to constantly come out and reservice our home because the bugs just kept coming in. We are very pleased with the level of service and the value we get with Aptive.

Casey McKennon

Justin was very persistent and had all the answers. We are on a fixed income and have made the commitment and we did it mostly to give the grandchildren and other neighbor kids a cleaner safer place to play. We will watch to see how these first two treatments work.. We forgot to have the worker set up the mouse bait areas so if that can be done before they come back next month for the first of the four apps it will help. The short gap between our first spray today and our 2nd one is our only concern after that we will have time to save the 30 a month to cover the service.. We like the people and that is cool...

Cori Owens

These guys do a wonderful job! They are always on time. They always follow up to see how things went and make sure that you know that your appointment is coming . In the beginning we had to have them come back because it didn't seem as though all of our paths had been eradicated. They came right back out and gave it a second shot and lo and behold everything was great! I think it was just because there were so many paths and there's only so much stuff you can put down on the ground. We have dogs and kids and it only takes 15 to 20 minutes until you're able to have your kids and dogs go in the area which is fantastic. Thank you adaptive

Tony Huffaker

Josh and Nick did a great job. They were very friendly and professional. They completed the job in less time than the estimate. The service is great, I'd gladly recommend them to anyone. Now I'll have to see in a couple of days if the service worked as advertised.

Luiz Ferrari

These guys are very reliable; I've been working with them for almost a year, and they always do all the treatments needed, check the yard spots, get rid of the beehives, etc. I never saw those horrible, scary, despisable beings, the spiders (my main goal), around the house anymore! Great job! I totally recommend them!

RuthAnne Noel

Awesome pest control company! Ever since we started service we have not seen spiders, ants, wasps and any other vermin. Very pleased with their customer service and our sales rep Dylan was amazing and energetic and very knowledgeable.

Dg Byuhere

Marcus Gorman, our Technician was professional, on time and polite. He also had a great sense of humor that made me feel comfortable and at ease.

Mike Martin

The sales person, Brennan, was very professional and nice. I feel like we got a good product based on how he explained everything. The pest control Tech was also professional and explained again what he was going to do. He got there early, but it worked out. No complaints at this point. I gave a 4 star because I’m only going off of my interaction with the company’s representatives. I want to see how the application works on the bugs around the house.

Braden Merrill

The tech was very thorough and professional. They did inside and outside and covered everything. Great experience. Have had the same tech multiple times and he’s been great.

Rick Coleman

Great Service and superior Service Techs! Robert was very accommodating with my schedule and completely professional. He is definitely an asset to your company..

FH33

They are professional and kind each time they arrive to do a service at my home. I've not had any problems with pests for the past year I've had them as my bug service. I'd recommend them to everyone.

Nancy Barrus

They called a few days ahead to tell me they were coming for my quarterly maintenance. They also called me a half an hour before they arrived per my request. I appreciate how they answered my questions and addressed my concerns very pleasantly and throughly. The service gentleman was very amiable! Thank you Aptive ! Nancy

Kevin Crouch

I've been with Aptive for about two years. They are a great company that provides great service. Their technicians are always friendly and do good work. They will come out between quarterly scheduled services and spot treat trouble areas for free. I highly recommend them for pest control.

Matthew Freebairn

Everything has been great with Aptive for the past 2 years. We never had to call customer service we lived in the same house and the treatments came quarterly and so did the billing. No bugs or spiders were seen. Then we moved to a new address and everything fell apart. We called the customer service line and after 30 minutes of being placed on hold we were prompted to leave a message as there is no one to take our call. The promise was made by the automated attendant that we recieve a call back. We did this no fewer than 5 times on different times of the day and days of the week and still no call back. In desperation I even used the app to send a message to the Salt Lake sales manager twice and recieved no replies from him. Durring this whole ordeal Aptive came to our old address and treated our buyers house and charged us for the privilege. When finally got a response to a email I had sent Aptive customer support 3 days later I received a canned answer email and I was advised to call customer support to resolve my concerns. The reason I am not giving Aptive a 1 star rating is that we were finally able to get ahold of someone on the phone on our 6th or 7th try and asked to speak with a supervisor. The supervisor called us back a day later apologized for the issues they are having with their phone systems and app. They changed our address and sent someone out for free the next day to treat our new house which needs the service badly. Aptive has great effective pest treatment but they really need to work on their customer service experience. In summary everything is great with Aptive untill somthing goes wrong.

Ron

The salesman and those who come out to spray are super nice. My only complaint is that it costs so much. So I am discontinuing now that my contract is done. Another minor concern is that it takes the about 10 minutes to do their work on my yard. So fast sometimes that it makes me wonder if the really did anything. I didn't really see a mass exodus of bugs that they said I would but I wasn't really going outside to search. So overall I think it is overpriced and perhaps effective.

Heather Bailey

Devin is always so nice and does well with my dogs. My house isn’t the cleanest and he always makes me feel fine about it

Maria Savage

very knowledgeable, great costumer service all around!

Miranda Sanborn

My mom, Mary, gets this service and in the past she has had issues with servicemen not doing a thorough job, and only getting the outdoors. She has been very unsatisfied that she called and inquired about cancelling the service. However, today we had Jason Sommer as her service pro, and he was great! He explained everything, and made sure to get the indoors too! He was very thorough, and responsive to my mom's concerns. He took his time, and covered everything. We were very appreciative of his service and kindness!

Ryan Rice

So far we have had wonderful service from Aptive. Our Service Pro, Harrison, was very friendly and thorough in his work. He made sure all of our questions and concerns were answered and addressed and left our place with a smiley face to let us know when the yard was safe for our kids to play on again.

Miki Hone

We've used Aptive for years. They do a pretty good job. My only complaint is that they don't call or text before they come any more. This morning I got a text that they were coming but not till after they arrived. I was asleep when they came. So, you could say I was a bit irritated.

Renee Petersen

Aptive is a great company. Zach knocked on my door and asked if there were any problem areas and then was very thorough with what he was going to do. He was friendly and his appearance was clean and modest. We haven't had any problems with bugs, spiders or wasps since using Aptive!

Dan Trawick

Very professional, seems like the price is competitive and helps eliminate all of the pests.

Kelci Nugent

Great service! Our service pro Z, was right on time, got the job done quickly but without making us feel rushed through the process and he was very thorough. Plus he was super nice and friendly, hopefully he'll be the one to come back for future needs!

S Wrigley (CoolMama6)

Pretty decent bug control. We do still get spiders in the house from time to time, usually a few weeks before the next quarterly service but I like that they treat my hanging baskets for aphids in the summer. Everyone we've met has been very friendly and personable.

Julie P

Jon called ahead to make sure I would be home. He happily accommodated my request to spray for bugs inside the house and the garage and asked about which bugs I was specifically seeing. He was pleasant to work with. Jon explained the "Wow" Recognition program and also told me how I can earn $30 by referring my friends to Aptive. He seems very knowledgeable in his job.

Sarah DeYoung

Both James Lopez and Andrew Orb have done a great job. We have noticed a decrease in spiders and earwigs, and the ants seem nonexistent. They were both polite, quick, efficient, and thorough. I love that when I have a problem, I can call at any time and they do any reservice for no additional charge.

Lori Manuele

I already love this company! Josh Z. was very friendly and knowledgeable. He performed a thorough inspection and treatment. He listened to my concerns and made sure to address those concerns in the treatment. His service was excellent and I appreciated his work.

Annalysse Rocco

I had a really bad wasp problem for the past few months, I’m allergic to them so that made it that much worse. The salesman I talked to, Isaac Flower was very professional and talked me through the entire process and made sure I understood everything before I signed. The pest control guy came a day or two later and I haven’t seen one wasp since...after ONE treatment!! I recommend this business to anyone with a pest problem, they really take care of you and you can’t beat the price!!

Joanne Hole

They were really professional when they explained the services. We have always had problems with hornets and now we have not had any issues whatsoever. They will also come out for additional checks if there is any problem between scheduled visits. We always get a text on the days that they are coming out to remind us. We have renters at the house where we have the service and the renters can even call if they need help with any pests. They have done such a good job we have not had to call between the regular service visits. We would highly recommend this service to anyone that has any problems at all with pests.

Stefano Biasutti

The person that came and treated my house was very nice and helpful. I kind of felt bad because one person has to cover a huge area of service, and many times can't make it in time. The scheduling service and notification Through Aptive's system definitely needs improvement.

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