Reviews of Pearle Vision. (Optician) in St. Louis (Missouri).
Pearle Vision
1758 S Hanley Rd, St. Louis, MO 63144, United States
Description
Information of Pearle Vision, Optician in St. Louis (Missouri)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Pearle Vision
Sunday
Closed
Monday
9 am–5 pm
Tuesday
9 am–5 pm
Wednesday
9 am–5 pm
Thursday
9 am–6 pm
Friday
9 am–5 pm
Saturday
9 am–5 pm
Popular times
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Reviews of Pearle Vision
My experience at this location was the best by far. The staff was extremely knowledgeable, professional and helpful. They were very pleasant with very warm smiles. Thank you Erika, Chris, Jackie and Evy. Dr. Bequette is the best. Thank you so much Team Pearle Vision.
The optometrist - Dr. Kovacs - is obviously very skilled and thorough. He was also adept at communicating during and after the exam, in terminology that I could easily understand (which is rare). I also appreciated the friendly front desk staff, and the efficient scheduling system that enabled me to set up an appointment online. This is my first visit, and I'll definitely be coming back. Thank you!
I have been a patient at this location for years and was previously disappointed with the employees that worked there but I very much like Dr. Anderson so I continue to come to this location. At my recent visit I was greeted by three new employees who went above and beyond in their customer service. Jackie, Kaliyah & Erika were kind, patient and courteous, they made my experience very enjoyable!
Jackie answered my initial call. Her attentive and helpful manner set the tone for what proved to be a very positive overall experience with Pearle.
Niketa responded to my inquiry which was: can Pearle provide lenses for a new designer frame that I purchased on-line? (I would provide my Rx.)
She asked all the appropriate questions, provided specific and clear responses regarding options, pricing, conditions, delivery time, etc.
Later that day in the shop, she was thorough and intent on writing the order to provide the options that I elected only after full discussion of each possible choice. It was a pleasure to work with Niketa.
The frame with new lenses was ready six days later (a week earlier than expected). Jackie and John assisted with minor adjustment to assure that the glasses fit properly. The lenses were well crafted and vision results good!
My experience at Pearle: professionalism and excellent customer service from first contact to delivery of lenses with very good cost and quality result. A well managed shop!
Well Done!
Thank you!
I desperately needed just one contact lens, as mine broke on vacation. They gave me two whole boxes of samples for free
My appointment at Pearle Vision was awesome. Everyone there went above and beyond to make me feel comfortable. The eye doctor did an amazing job at letting me know what was going on every step of the way, she was so nice. I would recommend anyone to go here. Cassidy did a great job at helping me pick out my frames as she was very friendly. They also carry some of the best eyeglass frames at a reasonable price. This is the perfect place to go for anyone needing their vision checked and eyeglasses at a reasonable price. Great job ladies!
My contact order was going to take another 3 weeks, and I was nearly out. I called my Pearle Vision and spoke to John. Kudos to John for helping me with this situation. He kept his cool, spoke to the eye doctor, and we were able to come to a favorable decision on what to do to get me through the following weeks. He was so nice on the phone and even nicer in person. I love my Pearle Vision! Thanks John!
I have been coming to this location for several years and have always experienced top notch customer service! Dr. Anderson is always on point and explains info in a clear and concise manner. I really appreciate the staff as well. They are always very helpful with navigating through the options that best fit my needs. Thanks to John for his exceptional service today!
After an incident at my first appointment on Monday, I called back to see if I could see Dr. Anderson. They didn't give me any trouble, and said I could come back Wednesday to see her. Dr. Anderson is the absolute best. She is the most friendly, welcoming, honest eye doctor I've had. 100% recommend her (and Pearle Vision) to anyone!
Consistently expert, punctual service. The technicians and the doctors listen closely and patiently to gather as much information as possible before making any recommendations. Testing is thorough and state of the art.
John at Pearle Vision is amazing!! He took my husband and I in close to closing and was very knowledgeable and helpful with choosing our eyeglasses and billing insurance. The De Peres location wouldn’t take us since it was within 30 minutes of closing but the Richmond Height location took us in without any hesitations. John is super friendly, very easy going and accommodating. We’ll be coming back for sure!!
I have been coming to this location for as long as I can remember. Dr Anderson is very thorough and cares deeply about what's best for her patients. The office is well run and both Jackie and John did a great job helping chose glasses that best fit my prescription. I don't go anywhere else for exams or glasses!!!
Fantastic experience with both John and Dr. Kovacs. Both are extremely knowledgeable. John spent all the time I needed to help find the best glasses at the best price. Dr. Kovacs spent time reviewing my retinal scan, my vision in each eye, explaining the reason I was having difficulty on computers. He is a superb optometrist with the ability to explain vision abnormalities. After the exam, with the knowledge of my needs, John was expert in helping me decide on lenses and frames. Overall I rate this visit as outstanding, highly recommend this Pearl Vision site. I know i will use this location for my needs in the future and will have family members use this facility as well.
Dr. Bequette was helpful explaining the exams she was performing, how my eyes were responding, and how that may be leading to frequent headaches. John helped me find an affordable pair of glasses that I actually like. My only complaint is that there is not a large selection of more affordable frames with my insurance plan.
My daughters went in for contact lens fitting, and we had an excellent experience. Rashonda and Renee were very knowledgeable, and the manager, Rand, made everything work together. She is an expert at getting the most from our insurance plan. We didn’t have appointments, but everyone worked as a team to get us in without bumping any other customers from their appointments. It saved us a lot of time. Other businesses should take a lesson from how well this Pearle Vision store is run. Our compliments to the owner and the team. We will certainly be back.
Best Pearl in town! I've been being treated by Dr. Anderson for many years. She is very knowledgeable and genuinely cares for my eye health. She gives a very extensive exam. Which I greatly appreciate. I have recommended Dr. Anderson to my own family and friends. She is great at what she does! Her office staff is spot on with their knowledge of insurance and making sure I'm using my benefits to full capacity. Very helpful with fitting my glasses as well. Customer service is not lacking here! Give them all a raise!
I had an amazing experience, as always, with Dr Anderson, John and Jackie! They were extremely helpful in helping me find my new lenses! I continue to come back to this location because I always leave happy and satisfied with my choice. Thank you team!
I was totally bummed when I couldn't re-order another pair of the Vogue frames I currently have since they were discontinued. When I went into the store to look for a different pair of frames, Niketa found my exact Vogue frames in an off brand knock off - it's amazing how similar they are to my current frames. Niketa made the whole ordering process go so smoothly!! It was a great experience!
Niketa is the best. She helped me in everyway possible. She has Great customer service, attitude and spirit is amaizing. Frames fit perfect. I CAN SEE CLEARLY NOW THE RAIN IS GONE. THANKS PEARLE VISION. Jackie was awesome as well. Great place totally recommended..👍🏿 …
Dr Bequette, John and Jackie gave us some amazing customer service! We appreciated the thoroughness of the exam and assistance in understanding our vision benefit. Highly recommend Pearl Vision on Hanley Rd!!
First time here from beginning to end this visit was ABSOLUTELY AMAZING!!! Jackie welcomed me do warmly. Dr. Kovacs was great addressing ally questions and concerns. John was the best making surey new glasses were exactly what I need and wanted!!! Thank you all!!!
The checkup was quick and easy and the doctor was really nice and explained everything. The checkout process was miserable. It took longer to checkout than to see the doctor. The location is clean and super convenient. Prices on the frames are not clearly marked and the discussion on insurance application was not transparent either, until I got printed paperwork. Overall I would go back. I hope they figure out their broken processes though.
I recently had my first visit to this location on S. Hanley for new Contacts & the staff especially Erika, Kaliyah & Dr. Bequette were very pleasant, professional & helpful.
Pearle Vision helped me get my prescription updated for the first time in over ten years! Their staff was top notch and very friendly, taking great care during the pandemic to operate safely and courteously. They even ordered a pair of frames for me when they weren't in store! Quick, easy, and painless experience! Thanks, Pearle Vision!
The doctor was extremely condescending and rude to me during the examination. During the examination, I spent about 2 hours fitting contact lenses, with no success so I did not get them.
Six months later now, I call to get my contact lens prescription (I paid for the fitting!!!) and they said that the prescription was not signed off because I was not shown how to "put in the lenses" and now I must go back to the office for another fitting before they will even fax me my contact lens prescription.
Worst experience ever.
Update: Upon calling back to ask if I needed to make an appointment, I expressed my frustration and was informed the store is doing a "great job" and that they were "doing me a favor" by not charging me for additional visits, and that I could complain all I wanted about the way this has been handled but they're doing fantastic.
I was then asked just to go to a different store- all for trying to get MY prescription.
I don't know who taught these people how to interact with customers, but they need to be trained again. Deplorable experience- I have never been so disrespected in my entire life.
Update: The corporate location called me and was very gracious in helping to sort things out. I really appreciated them reaching out to me and helping me get what I needed. They were very polite and apologized for the issues I had.
I happily recommend Pearle Vision Richmond Heights. I’ve been coming here for years but today was my first time to get glasses. At my exam Dr. Anderson was so caring and also so professional. She had many great suggestions for good eye health. Rebecca looked up my coverage and got me right in for a fitting. Moriah explained my options and gave good suggestions for adjusting to my glasses. I’m happy to have a place I trust. I’ll be back!
Amazing customer service! I had an awesome eye exam with the latest technology. Purchased contact lenses and got a rebate. Went in a couple of months later to purchase a new pair of glasses. DaShawn helped me pick out a new pair and adjusted them for me. I was in and out in fifteen minutes! She even followed up with a phone call to make sure everything is fine. I highly recommend. Thank you!!
Everyone was wonderful. The Dr I saw explained everything thoroughly and her staff was amazing with helping both my 5 yr old son and myself find frames.
Had a great fist time visit to Pearl. John was extremely helpful is getting my nephew the perfect glasses. Dr. Kovacs explained the exam details. Would highly recommend this locarion.
So I was joking with my daughter when Dr. Bequette came right up to me and asked about my daughter’s symptoms. I began to tell her what was going on, with all the confidence in the world she told me that she would take good care of her! Low and behold my 19yo baby got her first pair of glasses! The selection of glasses was too much to choose from! With my good eye and my kid fashion sense we decided on Kate Spade!! Our helper Moriah made life and my pocket extremely happy!!! Thank you guys for your speedy service and great customer service💯 I would recommend anybody any day!!!❤️
Most important thing for potential customers to know: this place charges 20-30% more than LensCrafters, for several exact same frames. High index, anti reflective lenses are similarly more expensive - without actually purchasing glasses at both locations, I can't say for certain whether the lenses are of exactly equivalent quality. However, frames are certainly marked up for some of the exact same Coach and Burberry models.
This is not the fault of the staff, and the staff here do a very good job of walking you through the process. When they quoted me $1200+ for two pairs and I was shocked, they went back through the (apparently not very user friendly) ordering system to try and get me a better deal, and double check there were no overcharges. When that didn't change the price, they were also patiently happy to check the price difference if I didn't get anti-reflective coating.
For anyone who has medical insurance but declined to buy up specific vision coverage, try to run your medical insurance anyway. LensCrafters made this suggestion to me and it saved a few hundred more in addition to their cheaper retail prices - one exact same pair and the other a similar frame by the same designer (and with AR coating) came out to about $500 less, all told.
My experience from the time I walked-in the door until the time I left was phenomenal! John, Dr. Bequette, and Yenda were very friendly, listened to and answered all of my questions. I will definitely be making this store/office made new eye care place!
I have been seeing Dr. Anderson for over 10 years. She is very thorough and takes extra time to explain everything. The staff is very helpful in choosing frames and finding the best way to use my insurance. I would never go anywhere else!!
Dr. Anderson and Rashonda were great. I’ve been coming here for years and am confident my eye health is well attended to at each check up. Pearls also has the added benefit of cute glasses. All good.
The staff were so helpful, not only in helping me understand my eye health and examination, but also with my fashion choices. I was alone, so it was great having a team of honest women to give me feedback, especially Rashonda. Plus, the staff was friendly and fun. The frame variety was excellent.
Rebecca was so nice and very efficient. I needed new nose pads on my glasses and she right away went and got some silicon pads which are softer and more comfortable. I told her she made my day! Thanks for having personable and experienced people working at Pearle.
Got an eye exam and a new pair of glasses. Everyone was WONDERFUL. Dr.Kovacs answered ALL of my questions and really took time with me. John and Jackie were both so friendly and helpful. Everyone is so welcoming! Thank you!!
My experience here has been wonderful! Dr Kovacs was friendly and got me set up with my new prescription right away. Cassidy was also a huge help with finding my new favorite pair of glasses!
Stopped into this Pearle Vision one day during a short visit in St. Louis, after my wife discovered she left her contact lenses at home -- a thousand miles away. The staff here was very helpful, and pleasant as they walked us through the steps that resulted in getting contacts. We are so very thankful!
I had to (finally) get glasses for the first time in my life, and I really had no idea what to expect. Cassidy helped guide me through the process, offering suggestions when they were asked for and giving time to look on my own when I was mulling options. Could not have been more pleased with the experience as a whole.
Great customer service gets follows. John and Jackie in the front were very helpful. Dr. Bequette was helpful with explaining the findings with my exam.
Dr Kovacs and John were fantastic. My daughter needed glasses for the first time and thorough and helpful explanations were provided for both the exam result and the pricing.
Rashonda S. was extremely friendly and helpful! She helped me to get the best value though my insurance and pick a gorgeous pair of glasses. Dr. Kovacs was very thorough in my exam and explaining changes in my vision. I highly recommend them!
Thanks to the staff and to Dr. Kathy Anderson for taking such good care of me. I didn't have an appointment when I called, but after I mentioned that I had a chemical burn in one eye, I was told that an appointment wasn't necessary and they would see me immediately. Dr. Anderson addressed my condition and then worked me into her schedule the following day to review my progress. Great ending to a bad situation. Their attention and concern is greatly appreciated.
Niketa was very helpful with the process of choosing my eye glasses. She was patient and gave me great on my glasses as to how they should fit in my face.
I just had THE BEST experience here. The staff was very welcoming upon walking in the door. They instructed me on what to do and were patient with me. I had my daughter's with me (2y/o & 9y/o), and i forgot to bring my stroller. So, my two year old was getting restless and i had to accomodate her constantly, which made for a more timely process on my end. But, my associate, Alyssia, was pleasant and helpful the entire time. She made the visit smooth and was very knowledgable. I had a great Doctor, Bernard Kovacs, corrected a prescription that had been four steps too high practically my entire life!
Overall, this was an amazing experience and I would recommend anyone to come to this Pearle Vision location. Excellent service!
Dr.Anderson is my favorite! You can tell she loves what she does and enjoys it. She always keeps it real and does not sugarcoat anything. I love her and will only book with her
Fast and easy experience. Rebecca was a delight and helped me find lenses in my price range. Dr. Anderson answered all my questions and made the experience delightful. Will definitely make Pearle my vision choice.
Niketa and Dr. Anderson were both so so kind, quick, and patient with me during my visit today. Had an extremely pleasant visit and will absolutely be returning for any other needs.
I broke my glasses last night and was worried they wouldn’t be able to be repaired in enough time for work. I took them into Pearle Vision today and met with Lashawn Perkins who was able to take the prescription lenses out of my broken frames and put them into the frames I had brought in- on the spot!!! Not only was she efficient and professional, but she was warm and approachable- and I remember her being that way last time I was there to purchase my original glasses. Thanks to Lashawn I will be able to see at work tomorrow!!!! I will definitely return to Pearle Vision, Richmond Heights in the near future. And I hope Lashawn Perkins the Assistant Manager will be there to help me!
John was super helpful! His customer service was outstanding and even though he had many customers, he was able to multitask to make sure everyone was satisfied. This is my first time at this location and I will FOR SURE be back! Thanks John!
Becky was extremely patient and helpful with everything from my eye exam to selecting frames. She is very knowledgeable and friendly. I have started using this location instead of Pepose soley due to her customer centric approach.
Cassidy was extremely helpful. Although most would've had an attitude because of my pickiness and difficulty choosing, she insisted on helping me select the best frames for my face & style. Highly recommended💯 …
Had a fantastic experience here! Everything was socially distanced and sanitized. The checkup was streamlined and informative! Dr. Anderson and John took their time to make sure I had exactly what I needed!
This place is our "Go-To" place for our eye care needs. The staff is always so welcoming and the doctors take great care of us. My daughter and I have been coming here for years, and with the continued great service we get, we will be coming for many more!!!
My experience was very rewarding, I was a little apprehensive about wearing glasses and John was very helpful with process. He helped me pick a frame just right for me. I highly recommend visiting Pearle Vision and John.
Dr. Anderson and her entire staff was wonderful!! Very professional, efficient, and helpful! Found a perfect pair of glasses with the help from Rebecca!! So patient and helpful, definitely coming back!!
I have been going here for over 5 years and the only reason I go is because of Dr. Anderson. She is knowledgeable and extremely thorough. The staff is also top notch. I am a hard patient to fit for glasses and Dr Anderson and the staff get it right every time.
I usually go to America’s Best but they stopped carrying Flexon frames so I called around and found Pearle Vision does. I was helped by Moraih and the service went above and beyond. I think I may be a lifetime customer now!!!!
I haven’t had an eye exam in about 5 years so this experience was a little different for me but they were very thorough. Dr. Baquette was very sweet and the staff were friendly i am happy i chose this place for my new frames and prescription ☺️
Very good experience! We loved working with Rashonda! She was very pleasant, patient, professional, thorough and a great help from a style perspective. Drs. Kovacs and Brodeur were excellent as well!
Great selection and service. The team helped me choose the perfect frame. The doctor was able to see me within a half hour. Love my new glasses.
My husband and I extend many thanks to LaShawn for her assistance in handling insurance paperwork, helping us select frames, and making certain that we had the proper fit for new eyeglasses. We are grateful LaShawn knew all aspects of available products and procedures, which led to all-around FANTASTIC facilitation of our needs. LaShawn is pleasant, thoughtful, and polite. Dr. Kathy Anderson was as thorough as always in her examination and explained aspects of macular degeneration/glaucoma/cataracts--all subjects of which the elderly should be well apprised. We have come to this location for almost 20 years, and the staff has always been great!
Pearle is just awesome! Nice selection of glasses and very helpful staff! Cassidy was extremely helpful and very nice! Keep up the good work!
I brought my husband to PV with the hope he can find one pair of eyeglasses. Mariah assisted us today and we appreciate her help. My husband found two pairs of eyeglasses and he cannot wait to wear them. I plan to encourage others to check out this place for eyeglasses.
Great experience! I made an appointment online and was seen as soon as I checked in. Cassidy gave great suggestions for glasses and what I should look for to get the right fit.
Great store for all your vision needs. Excellent selection of trendy eyewear for all tastes. Staff are consistently friendly and helpful. Highly recommend.
I received great customer service from this location. They also adjusted my glasses! No more glasses sliding down my face. Has a great selection of glasses as well.
Jackie, John and Dr Bequette are amazing!!! The service was great and they were very helpful through the entire process.
ive been going to these ladies for YEARS & they do excellent work , their whole staff is more than professional and they try to give you the best deals .
Renee & Rashanda helped me out and these women made me feel comfortable and helped me out every step of the way !
I LOVE the staff at pearle 😍
I loved all the employees, John, Moriah, and Dr. Rennard, they were very relatable and kind and helped me enjoy my visit greatly. Would definitely recommend this location 1000%
The staff is great! Covid measurements taken with a smile.. I would definitely recommend this location to my friends and family! Customer service matters 🤗 …
I had a great experience at this location. They took us promptly and were very patient with us. Rashonda was the one who helped me and she was both friendly and polite. I would recommend this location.
Been coming here for years. Always appreciate the professionalism and friendly personnel. Thanks to Dr Anderson and to John for today's great appointment!
John gave us great customer service. John is great multitasker and seems to be great at what he does. Good company, very clean building!
Dr. Anderson and John were very efficient and helpful. I’ve gone here for several years and plan on continuing this practice.
I highly recommend them!
Great experience! Loved the team.
Dr. Kovax was very thorough and the staff was extremely healthful. The store also followed Covid protocols.
The manager of the store is excellent. The optometrists are very knowledgeable and helpful. They have a good selection of frames. I would recommend them to anyone shopping for glasses.
Great Customer Service by Rhonda, Dr. Bequette and John! Go by to see them if you need new glasses! 😃 …
Dr. Anderson and all of her associates were extremely helpful and informative! I got an appointment the day I called and everything went great!
I had a wonderful experience here. Everyone was extremely friendly and helpful. Rashonda worked with me as I made my decision on what I wanted to do. Will definitely be back
I thought the staff was very friendly. I actually had a good time while I was there. I used my old frames and got new lenses and they were done that same day.
LeShawn help my son big time. he flew in from Boston and left his contact behind. In coordination with his Optometrist, LeShawn is providing my son with a week's trial pack so he can see.
I couldn't be any more grateful !
Great and efficient service. Good selection of frames. Exhaustive eye exam.
Dr. Anderson took time with explaining the health of my eye and what she was looking at in the photos. I chose the “optomap” rather then getting dialeted. I can get back to work right away with out having blurry vision.
Love my glasses, the lady that took care of me Rashonda S. & she was very sweet & very helpful.... they have great deals and love my lense I see so much better
Mariah was extremely helpful and took the time to find me eyeglasses that would truly work for both my job and outside of work. We will recommend this place to others for eyeglasses
Dr. Anderson is the best! Super friendly and very helpful, my family has been coming to her for years and we've always been very happy.
Thanks for an awesome experience!! John & LaShawn we’re very friendly & helpful!! Location is awesome too!! Thanks, see you next year!!
Pearle Vision is one of the best optometrist in St.louis, they provide amazing customer service, get you in and out, and have some really reasonable prices.
Very efficient visit. Cassidy was very helpful in frame selection and navigating insurance. Will return, thank you.
Great selection of frames. Service was accommodating to my many choices. Satisfied with my exam and purchasing my frames.
Best eye place to go to. Niketa helped me so much she was very helpful and nice as well. Go to her for advice on galsses .
The staff was very friendly courteous and knowledgeable. Kathy was great and John was patience and exceptionable!!
Amazing staff. Rebecca really helped me step out my comfort zone and fine the perfect pair of glasses. Thanks Rebecca
I had a great experience at this location. Thanks to Lashawn, Dr. Anderson, especially Rand Alinamy. I will be sending this location several referrals.
Always a friendly and helpful staff, even during the pandemic. I’m always amazed at the customer service here.
Had a great time with the eye doctor and Nikita helped me find a great pair for me.
My experience with PV was wonderful the Dr. was marvelous and Rand was sooo patient. I will be returning with my children
Kaliyad/Jackie are great eye care associates!!
I had a pleasant experience at this location. Both Dr. Kovacs and Rashonda, the optician, were knowledgeable and helpful!
The staff was awesome!
Great customer service! From the front of the house to the Doctor the experience was amazing
Rebecca took good care of me and my sister she was extremely nice and made me feel really welcome thanks again Rebecca
Very Professional and politeness Especially Kaliyah and Angel 🤗💕🙏🏾 …
Rebecca G was great. Helped me find 2 great pair of glasses at a great price
Very helpful and made getting my first pair of glasses easy! Will always be going back to them!
Staff was fun and energetic. Was a super great experience. You will enjoy your experience.
Great selection, great customer service, and I can’t wait to see them next year!
John was extremely helpful, & they were extremely professional with my glasses
My boys and I received prompt and courteous care at our annual eye appointment.
Very Quick, Helpful, Clean.. The ladies are friendly and willing to help in anyway. Great Location 👍🏽 …
Niketa was very helpful and pleasant to work with.
This Pearle Vision has Great Customer Service and the staff is very knowledgeable about there eye wear.
Great service and selection. Helped me find the perfect pair of frames!
Great customer service. Thanks so much for your patience and help LaShawn!
The staff were very accommodating and the whole process was seamless.
Everyone I talked too was super nice and helpful! Would totally recommend coming here!
Great Service. Professional and Friendly Staff. Will be coming back.
Great place with very helpful employees! Selection of glasses is extensive
This is my favorite Pearle vision. Very good service.
Great service
John was so wonderful. Very professional.
The manager and staff at this store, tried very hard to make sure I was pleased.Thanks
Great service and selection! Friendly and professional staff!
great place very nice staff highly recommended!
Dr. Anderson was great! Thank you!
Great service! Love selection.
Was able to get us in immediately as a walk-in.
Great experience with quick and friendly service!!!
This place is awesome!! Highly recommend!
This place is awesome!! Highly recommend!
Great people, good service
Great service excellent customer service
Helpful staff.
the service was excellent