Reviews of LensCrafters. (Optician) in Grand Rapids (Michigan).

LensCrafters

218 Reviews

123 Comments

Optician

Optometrist

3159 28th St SE Ste A-109, Grand Rapids, MI 49512, United States

Description

Information of LensCrafters, Optician in Grand Rapids (Michigan)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of LensCrafters

Popular times

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Saturday

Reviews of LensCrafters

Terry Cunningham

From the moment I walked into LensCrafters I felt at home. Very friendly and efficient service signing me in. I arrived early and was able to start my appointment early. The in-depth eye exam was one that I have never experienced before. 3D imaging and charts were shown and explained to me in terms I could understand. Eye glass measurements were also a huge surprise. Precise and complete measurements were taken for my trifocal lenses. I would highly recommend LensCrafters to any and everyone. Signed - Terry Cunningham

Corinne Ghastin

Allison and Bill spent hours helping my wife and I pick out frames after our optometry appointments. It was late in the day, and I am sure they were tired and ready to go home. Nevertheless, they provided us with thorough, friendly, humorous, knowledgeable, and patient customer service throughout our entire visit! Thank you for an absolutely superior and professional experience from start to finish. Give Bill and Allison a raise, please! 5 stars, 10/10, would rate higher if I could!

mario zambito

I had an excellent experience here. Dr. Hunt and his techs were exceptionally friendly, warm and informative throughout my eye exam. The sales crew were personable, professional and a pleasure to interact with. They went above and beyond to help me find the frames that best fit my lifestyle, as well as stylish.

Mary Zoppa

Emily helped me after my exam. I wandered the store looking at frames after my exam. She sat with me and did the money part. I felt like she really understood my need to be fiscally responsible with my purchase. I feel like I got 2 great pairs of glasses for a reasonable price!

Jessica Alexander

Dr Hunt is always so kind & peaceful to be around, my daughter loves him! Allison is very knowledgeable & the go to person all her colleagues turn to when they need guidance. We value Allisons expertise & professionalism immensely. Thank you Dr Hunt & Allison!

Roland Thomas

Jessic & Bill are awesome! I’ll spare you the details but I was in Grand Rapids, MI for my sons hockey tournament. They saved me over two hours by helping me with my contact lens issue. I highly recommend them

Chris Fillman

I was having problems with my glasses for a while. When I talked with the manager he gave me credit to purchase different glasses. He was very helpful.

Eric Amaro

Great service. Had a lot of questions and she was willing to assist me in answering them all. She was so helpful, very beautiful and had amazing eyes herself. I shouldn’t have left without asking to exchange phone numbers. Hope I see her again. 😉😊 …

George Howard

Allison and Brandi were bothering but the best! They explained everything thoroughly. Very professional along with easy going. Great service!

Brianne Wiersma

LensCrafters is so good and reasonably priced. They are so great working with kids, even high energy and squirmy kids. Our family especially loves working with Bill over at LensCrafters! He is seriously the best. He is so patient with kids.

Steve Hendricks

Best vision care I have had anywhere very knowledgeable and they had oakleys I wanted! I will b back every year!

Richard Priedits

Bill is awesome there, highly recommend this place to get a pair of glasses. I went in for a general question about a pair of glasses I bought somewhere else and he helped me with the problem and didn't try to sell me one of theirs. Great customer service.

Autumn Hubbard

Dr. Hunt and his staff are incredibly kind and helpful! They explain the "why" behind each part of the test, which helps you to feel at ease and engaged during the quick exam. Would highly recommend!

Julie Ann Mulder

Incredibly helpful! The gentleman in black helped re-fit both pairs of my glasses that my fat head stretched out! He was very patient and understanding!

Samer Shenouda

I am really thankful for LensCrafters, especially Courtney! My favorite frame unfortunately got a scratch on the lens and the place I purchased it from was very unhelpful. I reached out to LensCrafters in the mall, met with Courtney on a walk-in, and she helped me in every way. Answered all the questions I had and quoted me on every single detail. I'm now getting much better lenses on my favorite frame at a very affordable price. Highly recommend them if you're wanting any eyeglasses needs!

Zaria Gillard

Very Efficient team, customer service is amazing! Emma and Doctor Hoffhines helped me out tremendously! The entire staff is amazing and super clean!

Andrew Gill

They repaired a pair I had gotten from another company no questions asked and quickly. Very nice and professional staff!

SoapBox Derby

Everybody was very helpful. They run like a well oiled machine! Would buy here again. 11/10

Olivia Lindsey

walked in and got my nose pieces changed for free! great customer service, with super nice people!!

Andrew Goodman

Really good customer service, was able to fix my glasses that I wasn’t able to get fixed

Christina M

The technician that brought me back (I didn’t catch her name), Dr. Hoffhines and Michal were all great and very helpful and thorough. They all clearly take pride in what they do and exhibited exceptional service. I had my 2-year old with me and they didn’t bat an eyelash when I had to attend to him and made me completely comfortable. Wonderful experience and would highly recommend them!

Marco Baby

My glasses were just a little bit loose so I went in and Bill helped me. His service was unparalleled to any other service I’ve had before. He not only fixed them but he also cleaned them entirely. I will be coming back for any repairs in the future !

Bryce Lipscomb

The best glasses I have ever owned! I can actually see out of these lenses, which is more than I can say for Dr. Tavel! Also the best customer experience had. They treated me so well.

Sam “TheTroll man” Russ

The staff is very nice,and respectful they will walk you through the process and communicate in detail what's going on with your eyes. They'll answer your questions in a way you'll sure to understand. State of the art equipment and technology as well as a large selection of designer eye wear for the whole family.

Marie Gilbert

The store manager Bill was awesome, very pleasant and helpful. Dr. Hunt was great during my exam. He made sure that I know what he was doing and explaining everything. I will recommend this place 100%.

Denis Rekic

Fantastic customer service by both Bill and Catherine! Speedy service and always a smile when I come in.

Mz. Tashia

I want to to thank LensCrafters from the bottom of my heart. I had a issue with my glasses and without hesitation (Allison) came to my rescue. My experience at this location was beautiful (Allison) was knowledgeable and friendly and gave great customer service. Thank you for everything.

Michele Frisbie

I can't sing their praises enough. I'm embarrassed to say but, I forgot the amazing woman's name who helped me. I was having an issue with my insurance and she was so beyond helpful and patient. We didn't get the insurance figured out but, she still found me a great discount I qualified for and I was still able to get the glasses I've been wanting for the last two years!!! Thanks so much for the help and the drive for customer service. It's an hour drive for me but, well worth it and now they have a customer for life.

Valerie Blehm

Hannah, Courtney, and Dr. Hunt were amazing. I felt important, and taken care of every step of the way. Even though I was getting a new pair of glasses, Courtney took the time to adjust my current pair so that while I was waiting for the new ones to come in I would be comfortable. Stellar service and I will be coming back!

Oli Bailey

Courtney helped me the whole way! When I came to pick up my new lenses, there was an error and she fixed it asap for me. Really sweet folks here and they made something that is usually a whole hour ordeal into a ten minute thing. Super happy to have found this place! Plus all the frame options are so cute, I had trouble deciding quite a few times. :)

Terri Law

Bill and Emma were fantastic helping my son pick out his frames and lenses. They were extremely knowledgeable and walked us through different options to suit his lifestyle. We will definitely be back. Thank you!

Quentin Collins

Went in for a replacement frame for my broken backup glasses, and was helped by Zaria. I was expecting to have to wait at least a few days for my new frame to be ordered. She saved me money on the replacement and I got to walk out with the new frame same day. Very good service!

Julian Bravo

What an awesome staff! I had trouble getting my prescription faxed from another store and they were so patient and helpful! If you want a great experience with a friendly staff this is the place! Not to mention their great frame selection! 10/10

Hannibal Beans

It was way past time to replace my prescription and I'd never considered LensCrafters. I went there because it was open on Saturday. They were busy, yet attentive to each customer. From appointment to paying took 1.5 hours. But these things take time to do them right. Bill the manager even popped my wife's lenses into new frames when the lenses differed by 1 mm from the frame size. Since her old frames were literally falling apart, she was over the moon. Now my glasses will be ready way before school starts and I am a happy guy.

James Alvarez

The workers here are so extremely kind and helpful, I can not recommend them enough! Whether you're coming in for a new pair or just have a couple questions, they will take the time to fully help you, making sure you leave fully satisfied.

Mark Gronek

Courtney was great and very helpful regarding the fit and performance of my new eyewear. I have and will continue to return to LensCrafters for my eyewear.

Dustin Stewart

Thank you so much Courtney! The adjustment was awesome! Unfortunately, I get my glasses through the VA, but man I have never had a pair of glasses sit so perfectly on my face before. It's already making studying 1000% better.

jonny

The whole store is an absolute TEAM. They all give out the same positive attitude without being overbearing. Very easy to talk to.. ALL OF THEM. I had an excellent time there. My visit was on 07/15/21. Everyone who worked the store this day did an excellent job. Thank you.

Gerardo Tamez

Dont really understand how I ordered new lenses and frames on the same day. The lesnes arrived but they told me I had to order my frames again because they ran out/ didnt have the blue frames I wanted.... it was 2 weeks ago and no one noticed/ordered those frames for my order I placed 2 weeks ago?? now I was told id have to wait another week just so they could finally order the frames I ordered 2 weeks ago? Im confused and kinda upset to be honest.... The frames I chose were apparently out of stock. I appreciate, that they are making it right im glad they care about my satisfaction. Staff is very friendly and helpful. Really patient and gives you time to think about your purchase. I had to update my review.

Keling Shen

DR. Black is highly professional. He also clearly and patiently explained the details of the results of my eye exam. Very impressive !

HelinaJolie Corcino

I loved Zaria she was so helpful and a great sales associate!

Seven Davis

Unfortunately my glasses got pretty bent, but I went into Lens Crafters and Allison was able to help me get my glasses looking brand new! Only took a couple of minutes for her to completely fix them!

Abby Hoffhines

Very helpful and friendly staff! Great experience! Love Dr Hoffhines very professional and helpful!

Kenz Miller

My husband and I stopped in to see if they could fix his glasses and Bill helped us right away. He was able to fix them and was so great to talk with! 11/10 would return!

Theresa Weber

I wouldn’t go anywhere else for prescription glasses. Dr Hunt and Dr Hoffhines are excellent. The staff is attentive, knowledgeable, up on the latest technology, and eye fashions. The staff is the reason I drive from East Lansing for the past 8 years. I wouldn’t go anywhere else.

Virgil Hubbard

Terrific Dr. and the staff was highly efficient and yet very friendly.

Mark Bivins

Excellent staff and everything went great. They offered to see if my insurance would save me money. Also the doctor had good examination and answered all of questions

George Carey

The entire staff at this store are wonderful! Everyone is nice, helpful, and fun to talk with!! I highly recommend this location to anyone in need of an eye exam or new glasses!

Noemi Garcia

Courtney was the best. She went above and beyond her job. I truly appreciate the service I received.

Kelly Lindgren

Quick and AMAZING service!! Got two pairs of glasses here. Great service both times!

James Reynolds

Super friendly! Extremely accommodating and helpful with the whole process. Excellent staff! I’ll be back again for my next pair of glasses.

Alena Turk

Fantastic staff that were super accommodating and time efficient! Would highly recommend.

Julie Otte

The staff does a great job of being friendly, helpful and on time!

Bryan Webb

Bill helped me to tighten my glasses! He was super nice! Service was great! Thanks Bill! You are the man!!!

Alec Wilder

Was there for a checkup about a week or 2 ago. The ladies in the store working were great and the optometrist was fantastic. Also bonus points for being LGBT friendly staff 👏 😄 …

Nicole Gallagher

I called before arriving, and spoke with Angela #758390. I asked her what accommodations the store has for persons who can not wear a mask (health exemption). I also said that any I had no concerns with the alleged virus and sanitation issues. She said I could come to the store. Ipon arrival, Angela also helped me with my eyewear prescription written by GR Ophthalmology. Angela excelled in every area of customer service. Contrary that of GR Ophthalmology, who treated me like I had leprosy (no mask), and told me never to return. I had been a patient there for 20 years. Filling my prescription only took about 15 minutes. I need to aslo mention that Sam's club refused service for no mask. I only thought of Lenscrafters after hearing a Health Masters radio podast mentioning that your store accepted non maskers. Thank you very much.

Carol Lubs

I came in because my lens had popped out. They fixed it quickly and were super friendly. No charge!! Love this place.

Brook Baragar

Extremely friendly, knowledgeable and friendly staff! Was in and out in less than thirty minutes. Emma was very patience with my indecisiveness on frame selection!

Drew Barkel

The staff at LensCrafters in woodland mall are all super professional and and knowledgeable. They streamlined the exam process and made the buying process of my glasses a breeze

Katrina Van Maanen

Bill was SUPER knowledgeable and helpful!

Kelsey S

Dr. Black and Will were great and super friendly! Love going to this location!

Ronald Hes

The purchase experience was excellent. Every person I came in contact with was very friendly and extremely professional. Just like my purchase last April.

Lashemia Easley

Lens Crafters have the best selection of glasses ever!!! Stylish and cute!!! Thanks for helping me today!! Can't wait to get my new shades!

I like Memes

Amazing experience. These people are great! Highly recommend over other eye glass places.

Lindsey Schluentz

I wish there were more locations than just this one in our area. The staff is very professional and helpful. I have noticed over the years that the style of glasses they are stocking are becoming a little bit more edgy and stylish. Love this!

dpslivinski

I had recently had an eye exam completed at a small company north of Grand Rapids but did not purchase new glasses as the out of pocket cost seemed high. I went to Lenscrafters and was very impressed with their selection of product as well as process for fitting of new glasses. Most importantly, they used an online app to discuss pricing connected to my insurance while the others figured out pricing looking at charts manually. Lenscrafter's was over $100 cheaper for the same frame cost, exact same lenses then the other facility. Overall great experience in Grand Rapids!

Janis Carpenter

Courtney, Team Leader at Woodland Mall, is the utmost personable professional Associate! She stopped what she was accomplishing and immediately helped us today 🌟 She is an exemplary Leader.

Allison Shunk

Dr. Hoffhines was very kind and informative. He let me know what he was doing/what it was for throughout the entire exam. The opticians were kind and helpful as well!

Dan Carnevale

I always get great service from Dr Gelfius and the manager, Sarah Pitsch. They're friendly, expedient, attentive, and knowledgeable. I usually shy away from big box stores, but they recognize you when you come in and make it a personable experience.

Jeff Robbins

Vary outstanding people helping at lens crafters

blue skies

Emma was great. Went it to have the nosepads adjusted and she fixed it and a jiffy and tightened the frames.

Nicole Zolinski

Very nice & personable customer service.

glacier mints

The staff and Dr. Hunt are awesome!!! Very friendly and knowledgeable!! I had the best experience with them!!!

David Evens jr

Come check out Bill! He will definitely take care of you! He’s amazing!

Corlis Nichols

Thank you for providing fast friendly service. The store associates made sure all customers followed the social distance guidelines. I was in and out within 30 minutes.

Ari

All staff are friendly. I enjoyed my visit with Dr. Hunt. He pays attention to you and is informational. Visit felt personal. Staff ladies were sweet and had a smile.

Ethan Wilson

Bill was awesome, helped me out with my glasses repair!

marsha bullian

THE best place for eye health check-ups and vision services! Always a pleasurable experience!! 🤓 …

Brenda Jager

I was very satisfied with the exam but now feeling pretty irritated that I'm still waiting for my new glasses, I was told 7-10 days and it's now day 12.

Debora Shinew

Professional staff that’s friendly. Felt I received good care. Good selection of frames.

Ann Frass

We recommend Lenscrafters to everyone. Friendly staff, great service, professional exam! Thank you for taking great care of us!

froilan jimenez

Free repair for my glasses and sunglasses it’s awesome!!!

Nikki

Great customer service! Courtney was very helpful and kind! I definitely will be back!

Stuart Williams

Whenever I come to the Woodland mall location. I received the best customer service and Courtney in particular is very professional.

Craig Eby Jr

A great experience! Very professional across the board and everyone there made a dull task like an eye exam a pleasure instead of a chore

Nancy DeWitt

Zaria provided great service fitting 5 pair of glasses for me!

Sky Sims

Very professional, very kind service. Worked with me quickly and thoroughly! Cant wait to come back. :)

Vonte Shaw

Bill took care of me !! Thanks Bill

Hannah Shambeau

Thank you so much to Courtney for helping me with my new glasses purchase!!!

Sal

Great knowledgeable staff. Very helpful and friendly. Good selection of frames as well as special order options.

KiwiWithAHat (Parker)

Superb customer service and great staff. Was honest with me about picks for good frames and helped me get the best bang for my buck!

Sharon Tucker

They were very nice and friendly and I enjoyed my visit.

Tara Damooni

Friendly and helpful staff, highly recommend

Sean Murray

Friendly, efficient staff.

Brooke Kasul

Sarah and Sophie were great! All the Drs are also very knowledgeable and nice!

Gary Janes

Wonderful service for new silicone pads. Great friendly people.

Lissa Rohlor

They were so helpful and kind, great customer service!

rimckd

LensCrafters @ Woodland Mall exceeded my expectations in EVERY WAY !

Alex Schroeder

They adjusted my glasses for free, very helpful staff

M Rohloff

Great customer service, they were fast and informative!

Sharlena Lovy

Super friendly and helpful! Great customer service

IM A DEREK (IM A DEREK)

Help me get what I wanted. Only bought glasses frame. If I had had an eye exam then maybe I could have given a 5.

Chelsea Hill

Love making appointments online, Saturday appointments, always speedy to get in, don't feel pressured to buy things that are "extra".

Jeff Danhof

Great staff who was friendly and knowledgeable. Overall, a great experience.

Jim Fleenor

Caren was wonderful. Nothing could have been better!

Kyle Myers

Pricing seems a bit high but everything and everyone else at this location is amazing.

Alica Thompson

Wonderful to work with Michal Hebert. Thank you for all the help.🤗 …

David Anderegg

Michale was awesome and so helpful!

Margarita Leon

Very helpful and friendly!

Brandie Lee

Great customer service and positive energy!

Marcus Brown

The best in town

John Shea

Michal adjusted my glasses perfectly

Doug Potter

Michal Adjusted my glasses perfectly

Paul Brooks

Great staff, Super Friendly.

Eric Schroeder

Very helpful, with great service

Curtis Schneider

Very friendly, knowledgeable, and helpful!

Kate

They were wonderful!

Viv L

Love this place.

Jonathan Dodge

Absolutely wonderful with my kids.

Kalea Stapleton

Bill was amazing!

Sarah G

Kind and friendly!

Amanda A

Patty Donovan

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