Reviews of Visionworks Charleston Town Center Mall. (Optician) in Charleston (West Virginia).

Visionworks Charleston Town Center Mall

118 Reviews

94 Comments

Optician

Optometrist

1031 Charleston Town Center, Charleston, WV 25389, United States

Description

Information of Visionworks Charleston Town Center Mall, Optician in Charleston (West Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Visionworks Charleston Town Center Mall

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of Visionworks Charleston Town Center Mall

Jason Asbury

Had a wonderful time and go see Kietra at Charleston town center she will make you welcome there and she has great energy and will help you get the best glasses for your bucks. And had a blast with her they need more people like her to work there. Makes me want to go back to that store. I give her ⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️⭐️

Felicia A Roberts

Go here for all my glasses needs.... David is the BESTEST!!! Best Custiomer Service EVER-ALWAYS!

Danny Dorsey

I wanted to give 5 stars because I've always had a great experience at Vision works. However, this time their new "computer system" failed to function properly. The order itself took almost 2 hours. The confirmation email that was sent ended up being a joke! It took 3 weeks just to get my glasses. I am satisfied with my glasses, however, which is the important thing. Hopefully they get all the kinks worked out in their system soon!

Brittany Munson

Was able to walk in. We had our eyes checked within 20-30 minutes, had our glasses picked about 40-60 minutes after arriving. I highly recommend. I had quite a few picks I liked couldn't make my mind up, and Tara helped me a lot and kept it real. She's the real mvp. She was extremely nice, and because of everyone being so friendly I will be back. I will be telling people about this.

The Estep

My daughter got her first pair of glasses yesterday. Donald was extremely helpful, professional and patient. She tried on at least 20 pairs and he was never aggravated with her. He was very knowledgeable on the glasses and proper fit. As well as insurance. I will definitely use Visionworks again and recommend to anyone. Thank you!

Eva Braniff

We live an hour away and typically drive here because our vision benefit is better, and we had wonderful service with David at the Charleston Town Center location! My whole family of 4 ordered glasses and he made it easy. We already had our frames picked out before he was done checking our insurance so it was a very speedy process. He was extremely friendly and knowledgeable, service with a smile. As a retail manager myself, it was nice to see. We have had questionable service in the past and almost went elsewhere but decided to give it another shot. Glad we did.

Rich Bosley

I brought my glass in December of 2017. Donald was a great help with the order. Melissa is always very nice and helpful. There is great staff and would recommend them to everyone. I have no problems with my glasses and plan to be back in the future.

Chelsea Ray

I have purchased many pairs of glasses at all three local locations of this chain over the past 8 or 9 years and have never been disappointed, but the Charleston store is my favorite by far. The manager is incredibly sweet and always super helpful and honest when helping me choose frames. They also always take the time to explain the latest and best options for lens treatments and upgrades, and the advantage to each. Their prices are also great and they accept a lot of insurances- I’ve had three different ones in the time I’ve been going there and they have accepted all of them. Their store hours are very convenient.

Daniel Saunders

Tara helped us out in our time of need in a pair of glasses. She is the best. And David did a really grear job on cleaning the new pair of glasses as well. Fully recommend on shopping here!! They both gave the best customer service any one could ask for. Greatly appreciate everything they did, during out visit on august 22nd.

Sherry Frank

I purchased my prescription glasses and sunglasses from this location and Donald was absolutely phenomenal! He was incredibly patient even as I took so much time trying to narrow down frames/styles and his recommendations were so helpful. I had such a great experience I brought my husband back to purchase new glasses there as well!

Katie Adkerson

This place is amazing!! We were in West Virginia visiting from Idaho. My glasses got broke and I needed some new ones fast. I got two pairs for only $50 as they happened to be running a special at the time. My first pair were done within a few hours. My second pair they were nice enough to ship (for free!!) to my home in Idaho for me. Donald is the one who helped me and I highly recommend him. Thank you so very much Visionworks and Donald 🙂

Holly Norman

I have been going to Vision Works in the Town Center since they opened! I have always been treated with great respect. The people who work there have the best customer service skills of any eye place I have ever been too. I wasn’t for sure which glasses I wanted and the girl helped me and encouraged me to take my time on picking out the perfect glasses for me. I have been to many eye care centers or doctor office where the staff is too busy to help and just want to push me out the door. I highly recommended going to Vision Works you will not regret it.

Jesse B

This place is awesome. I have purchased 2 pair of glasses in the past year, both times Tara was my salesperson, and she couldn't have been more helpful. She was incredibly patient with me while I tried 50 different pairs of glasses the first time. Coincidentally, she helped me the next time I came in and she seemed to have bent over backwards to help me figure out my new and very confusing insurance policy. Thanks to her, I was able to get exactly what I wanted, all because she decided to take the time to go the extra mile to make sure I was 100% happy. More businesses need to learn from the exceptional customer care that Visionworks offer. This is and will always be the place I go to get my glasses and you best believe I recommend you go here if you need them too. Thank you Tara and thank you Visionworks!

Deana Thompson

We went in this evening for a pair of sunglasses for our son. The customer service by Tara Kinder was impeccable and so quick. She was wonderful to work with and will always go back to her for our glasses.

Jaime Richmond

For as long as I live in Charleston, WV I will always go to Visionworks for all of my contact and glasses needs. I started going to them about a year and a half ago after moving back to Charleston and they have been amazing since day 1! I have never left without being completely satisfied and have the utmost respect for the staff. They have always been more than willing to go above and beyond to help me resolve any issues or make sure that I am "getting the most for my money" so to speak. I've never had a bad experience there and have always left feeling like a valued customer. Tara has been a lifesaver on more than one occasion so this review wouldn't be complete without giving her a special shout out!

Lovie Dovie

I just came out of Vision works at the Charleston Town Center Mall. Wonder place to purchase eyeglasses. John was beyond helpful and extremely courteous. He made my shopping experience wonderful. I had been dreading getting new glasses. I wish I had gone there sooner. I am now a vision works customer for ever! Thank you!

Emma S

David is absolutely wonderful! He was quick and efficient with helping my mom and I order our contacts, and so friendly as well. 10/10 great service.

Brittany Parsons

I got my glasses at Vision Works about a year and a half ago. I’m about to get my eyes checked again and I am going to keep my same glasses I bought. They have been so durable and I have dropped them a few times. When I used to go to other glasses stores my glasses were never fit for my face, at Vision Works they helped me a lot to ensure my glasses fit correctly and comfortably. They also let me use old glasses frames that I never wore for my sunglasses and places the lenses in them. They were extremely helpful and wonderful quality glasses! I will not go anywhere else!

Tavia Jones

Fantastic service. I came in because a lens fell out of my glasses when I was here for my neice's basketball games. They put the lense back with a new screw for free. David was very helpful and I will recommend this store to my friends!

Abby Richardson

Made a recent trip to Visionworks and was assisted immediately by a representative named Kizzy! She was so helpful and wanted to get both my son and I the best deal on our lenses and frames! I highly recommend Kizzy and all her coworkers!

Carolyn

Great customer service and helpful second time around. But, one young lady in 2017 there never smiles and only talks if you ask her something. Shes in the wrong line of work will never haver her wait on me again, was surprised to find out she has been there six yrs., will just have to wait on another associate is free to talk.

Richard Stump

I was helped by a manager at this store, John A. He was very helpful in getting my scratched lenses replaced through the insurance. He even shipped them to my front door. I would recommend Visionworks CTC to anyone looking for new stylish glasses.

James Haydon

I’ve gotten 7 or 8 pairs of glasses from this VisionWorks over the past 12 years. Never had a bad experience. Staff always helped to make sure I got frames that fit well and I’ve never had a problem with seeing out of my glasses when I got them. Definitely recommended.

Lindsay Williams

I highly recommend Stephanie, she was fantastic. I am very picky and she was patient the entire time. She helped me find the best glasses to fit my style and personality!

Mike Keller

Good service. They accepted Spectera insurance, and David was able to explain the options and out of pocket costs. Very helpful choosing and ordering glasses, and the glasses came in ahead of schedule.

Beth Kinder

Went there to get my glasses. They where very helpful and pleasant. They took their time in helping me choose what was best for me. I have had them a while now and had no problems with them. I would highly recommend them.

Karen Smith

I had a glasses emergency. My sisters dog ate my glasses. They were my back up back up glasses. So i didnt have anything to turn to. I called and spoke with david burgess, one of the managers there. He was super sweet. I went in he helped me pick out a pair that were very flattering. He had the lenses and glasses ready for me to pick up in 20 minutes. Fastest i have ever recieved my glasses. I will deff be using them again.

H. P. (U)

Just got the most amazing Ray-Ban and Guess glasses there and was shocked at the deal that came with them! Definitely will be shopping there again. My service from my sales associate was fantastic as well.

Johnny Johnson

Tara was very helpful in picking out my frames, and getting my info on my insurance. I was very pleased with her professionalism. I will be back as a future customer!!

Robert Wilcox

Tara is great. She was very informative, and went way above normal to be kind and accommodating. I definitely plan on going back for my next pair of glasses. Thank you.

Kai Judd

Was in and out at a decent time. The people were kind and understanding, also had the info needed if there were any questions about insurance not covering the exam and/or the prescription for the glasses I needed. Also a wide variety to choose from. I highly recommend it.

Kendra Gresham

While waiting in Dr. Bryants office I over heard some people talking about how great this one guy was . I immediately asked who it was ( my experience wasnt great last time i was there) Donald is great totally what I expect in customer service; smiled the whole time super nice, spoke very clear, great personality, helpful, upbeat. Ask for Donald !!

MFISH 123

Went to VisionWorks today, Tara Kinder helped me find the right glasses and ordered my contacts quick and easy while doing a great job, got a discount too and she stayed patiently!

Enbar Litvin

Great place and great service. Tara was very helpful and very informative . I highly recommend going there for your glasses/contact needs. If you can get service from Tara you won't be disappointed.

Elizabeth Wolfe

Kizzy and Melissa were wonderful and very helpful in helping me pick out frames and lenses. I love the high quality lens, transitions and non glare!!!

David Burgess

The staff are very friendly. They helped me with my insurance questions and I got a great deal on a second pair of glasses as a backup pair

Dean Anania

This has been the best experience that I've ever had picking out glasses. Kizzy was the most helpful and knowledgeable about everything. I'll never think of going anywhere else.

Latasha Sayles

Kizzy is the best worker they have thwre she takes pride in her job. She is very professional. Her attitude is always nise and ahe finds the best pruce thats fits your budget!

Karen Adams

Kizzy the third key rep who helped me with my glasses was wonderful, kind, knowledgeable which is very important to me. I would recommend her to receive a salary increase.

Joan Parker

BOGO deals all the time. Courteous and patient staff. Wide assortment of frames from which to choose. Not as cheap as the internet, but you get what you pay for.

Derek Collins

Stephanie H. was extremely helpful in adjusting the frames so that they fit properly. Wonderful service and pleasant personality. Thanks!

Elizabeth Estep

Glasses lasted a long time with no problems except replacement of nose pieces. Kizzy very nice and knowledgeable sales person.

mattie hanna

Very helpful. Great deal on glasses and even helped to keep my purchase under my set budget. Definitely would recommend.

Crystal Murrhee

The sales associates were extremely helpful and the glasses were priced reasonably! Overall a great experience.

April D. Rubin

Would highly recommend them to anyone .. Great friendly service ! And a huge Thank You to Kizzy and manger Melissa for their help and support as well as the great discount they gave my mom for her first visit !

sherry walker

The sales rep I had (Kizzy) was very professional, very nice and helpful! She is Awesome

Inger Rutledge

I have been doing business with Town Center Visionworks for about 10 years. I have always been treated right. Anytime I have had any problem they have always went above and beyond to make it right.

Craig Reid

Kizzy was very positive and professional her service was impeccable she went above and beyond her job to guarantee my expectations were met totally and completely!!!

Bianca Brown

Lisa and Tara are truly amazing. I am glad I had the pleasure of being a Visionworks Customer ❤❤❤

Kizzy Richardson

Great place to get stylish glasses huge variety, lots of different lens options. Convenient hours with nice staff.

Erica Short

Had an amazing experience with Kizzy! Anyone who needs glasses, come see her. Highly recommended.

Shawn Hall

Outstanding service, friendly, and more than willing to go out their way to help you out. Melissa and her staff are great!

Keelie Canterbury

When I picked my glasses the experience was dull and unfriendly but when I returned and experience d a pleasant woman named stephanie my experience was brighten she was so funny and uplifted my day

Leigh Meldrum

Tara was amazing! Excellent customer service and saved us a bunch of money!

Capn Hutton

Needed a pair of glasses ASAP. Kizzy was extremely helpful and quick. Got my prescription same day.

John Aquino

Awesome customer service and my glasses were made perfect. Will definitely come ba k

donald canterbury

Great staff. Friendly and courteous. My glasses were made perfectly.

Amy Brown

Kizzy was super helpful and guided me to the best deal for glasses I love!

melissa withrow

I have been buying my glasses from Visionworks at the Charleston Town Center. Love my glasses as love the staff!

Debbie Keener

Awesome service. Kizzy is so professional and patient. I appreciate her kind assistance.

Justin Harper

Wonderful experience! Fixed noses pieces. Very friendly. Would recommend to a friend.

Jordan Keenan

Tara was awesome! She was very helpful and made for a pleasant experience!!

Andrea Perrow

Kizzy helped with adjustments on glasses. She was great! Thanks a million!

Angie Brown

Wonderful service, from greeting me, to exam to choosing my frames which is a chore but they made it pleasant 😉 …

Rayma Stoff

Great service and they helped me find the perfect frames!

Brenda Haydon

Had great service, very happy with my new glasses

Brandi Tesler

We called and got new frames in the same day. Love this place and great staff!!!

Lequan Lee

This place was awesom. I was helped from the time I entered to when I left. We even needed out a bit. Great job

nancy Tackett

Lizzy was a great sakes person that helped us with our glasses

tamara thomas

The associate Tara McKee Kinder was very friendly and helpful. Thanks so much 4 the help

Betty Watson

I have brought my grandson to visionwors several times and the services haven been great.

Thomas Taylor

Stephanie was great when looking for my new pair of glasses thanks so much

Donna Tucker

Kizzy and Melissa are wonderful to help you find what you need. Great prices also.

Mark Atkinson

Been coming here for a long time for my son; great service and great prices!

Amanda Haymaker

Sales associate Tara K. did a really good job of explaining things and help

Destyne Copening

Wonderful experience with miss kizzy Richardson that girl knows her stuff !!

Katelyn M

Very nice staff and a good selection of frames!

Anita Parsons

Kizzy was amazing. Really appreciate her help.

Arkady Winterborne

Bought the best eyeglasses I have ever owned from this Visionworks.

Crystal Wood

Staff was very helpful and friendly and i had an overall good experience

Mitzi Garnes

Kizzy was very helpful!! Excellent customer service!!

Ryan Cavender

Very good customer service from Donald and Tara!

dani Shaw

Donald C. Is the best help ever!! Very easy and comfortable service!!

River Rooster

Most excellent service....great job👍 …

Emory Smith

Good service Kizzy helped me

ryan sloan

Good service fast and efficient staff.

Lily Moran

Friendly service and great frames!

Robert Herrald

Good service kizzy help me

Tara Kinder

Great glasses great service

Chase Henderson

Glasses good.

Aaron Siegner

Crazy good service!

Karyn McNeil

Staff is wonderful !

Logan Grounds

Great staff!

Andrea Lovejoy

Great service!!

Contact

Photos