Reviews of Kraft Music. (Musical Store) in Milwaukee (Wisconsin).

Kraft Music

205 Reviews

158 Comments

Musical store

Musical instrument store

9935 S Oakwood Park Dr, Franklin, WI 53132, United States

Description

Information of Kraft Music, Musical store in Milwaukee (Wisconsin)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Reviews of Kraft Music

Michelle Springer

I recently wanted to get into guitar and a friend suggested a parlor guitar. I did a little research and heard about this Ibanez. After talking with Jake from Kraft sales, I purchased and picked up curbside from Kimberly. The whole experience was quick, easy and I'm pleased with my purchase. Thank you.

Scott Himel

I purchased from Kraft Music a Nord Grand keyboard. The purchasing experience couldn't have been smoother. My sales agennt, Tory, was excellent. He offered me a competitive price on the keyboard. When a small manufacturer's defect was found with the keyboard, the issue was quickly resolved. I'm entirely happy with my purchase, and recommend Kraft Music to anyone. Photo of my setup is attached.

KDB Rodriguez

After researching online, I decided to purchase a Yamaha Arius YDP-184 from Kraft Music. Their website provided the most thorough information. I found out through their site that this particular digital piano came with a three year manufacturer's warranty, which makes extended warranty, offered by two other vendors, useless and unnecessary. I chose the rosewood finish which makes my piano almost look black. It is a beautiful piece of equipment and it sounds marvelous. The piano was delivered by FedEx freight to my door in eight days. There were no scratches or damages. I am very happy and satisfied with my purchase.

Jane

I ordered my Yamaha P125 home bundle on this Black Friday and received it the next day. I was amazed how fast it came in time for Christmas. I was expecting this to come way late because of the holiday but oh wow! And of course, Alan the person I spoke with delivered as promise. Thank you so much…… now off to my piano lessons!

Alex Fedyukov

They have a great selection of instruments and accessories. Equally important, the customer service is, also, great and the response time is very short. I've had a very positive experience with Kraft Music and, definitely, will use the company in the future.

John D

I worked with Nathan who was polite, patient and most of all helpful. I bought a back ordered item knowing I’d have to wait. He kept me posted, even offered a used avenue should I get impatient. I just received everything today exactly as planned. Thank you so much Nathan you’re a class act. I highly recommend him and his organization.

Shawn Johnson

I have made two large e-drum purchases from Kraft in the last 6 years and they are a reputable retailer that ships in a timely manner, offers good bundles and might even give you a deal when speaking to a rep. This time, however, the product I bought (Roland VAD 506) got upgraded (VAD 507) with a digital hi hat, hardware and module upgrade one month after purchase for only $399 more than the 506's listed price. One month. The VH-10 hi hat from the 506 was not really working for me so missing out on this upgrade really bummed me out. Regardless, I reached out to my advisor (Ben) who was very understanding about the unfortunate timing but there didn't seem to be an equitable way to get the upgraded components as the VH-14D was quite expensive by itself ($1,150), no matter who you buy from. But a few hours later he made it happen. I really don't know what to say. There is a reason I have bought from Kraft; they are simply the best. Best prices, best personalized discounts, best service, and fast free shipping. But this latest gesture is truly above and beyond. I have bought from other quality retailers, but nobody has done more for me than Kraft music.

Darryl Morin

Had a major event and found we were missing a critical audio cable. Kraft Music representatives in their sales department and in their warehouse went above and beyond. Kraft Music isn't just about the sale of great products, but equally important, great service!

James Theros

Had a great experience with Kraft Music. They were professional and prompt and had a great deal. Will definitely do future business with them.

Mark Heller

Recently made my first purchase from Kraft Music and it couldn't have been any better. I ordered the guitar online over the phone with the sales department and then left my house to pick it up from will call. The guitar was ready for me when I arrived. I found my salesman to be knowledgeable and professional. I'll buy from them again.

John Ornosky

I was searching the internet for a Roland piano and found Kraft Music offering a great package deal on the Roland piano I was researching. I was fortunate to speak with David Hall, Senior Sales advisor (who obviously enjoys his work and values his customers) when I called with questions. David was very professional and knowledgable, answered all my questions and offered to help with any future questions or issues. I was especially appreciative of his offer to upgrade my headphones or the piano bench, an offer made without my asking. My order arrived on time with everything included; I'm happy to support and highly recommend Kraft Music.

Mandy Perez

Got great help from Tory who placed my order and walked me through picking it up from their warehouse same day. Very kind people, great service.

Heather Nordin

I bought a beautiful p125 Yamaha piano with bench, stand, carrying care, pedal, and book all for under $800. I love this place.

Mr. RASH

I sent Kraft music an email three days ago but still haven't received a response even though I received an email stating one business day to respond. Asked if there was any discount code that could be applied to my order and I was told there was not and then received an email for "KRAFT BUCKS" is discount codes after I had already placed my order which, was worth more than what was discounted from the service department tech. I found a lower price on two different websites which fit Kraft Music requirements on an item but the company was not willing to cover the difference but did offer a discounted rate. I'm originally from Wisconsin (born and raised) and wanted to support a hometown business which, I did by purchasing $1,080.63 worth of equipment, but I'm not sure if it was the right decision after my experience with Kraft Music. However, I wish them all the best in their future endeavors. "Forward"

Stan-Claudia Kavan

Ordered the Yamaha P125B digital piano package. The website was extremely easy to use and exceptionally informative. Communication about order status was superb. Kraft emailed me a YouTube video before the products arrived explaining exactly how to assemble the piano stand which would have been a little tricky without the video. All in all, a very good experience. I would definitely call on Kraft again

Rick O'malley

After researching and calling multiple stores for advice I ordered a pair of Electro-Voice ZLX-15BTs with other misc things from Kraft Music online. There were a couple of websites offering the same for about $250 less but their online reviews were terrible. I'd rather spend a little more and go with a trusted business. I ordered them in the late evening and they were on my porch 2 days later. I'm in N.W. Indiana, I'm somewhat close but 1.5 days later? That's pretty good in my book. Everything was packed very well and nothing was damaged. I would buy from them again.

Karen Upchurch

Great customer service, super fast shipping, good prices. Ordering from them was an excellent experience.

Jake H

I recently purchased a bass guitar from Kraft Music. I read their reviews and talked to a knowledgeable and helpful salesperson, Nathan. I felt comfortable and proceeded with the purchase. There was a shipping delay, at no fault of Kraft’s. Briggs reached out to me and assured me I would be taken care of regardless of the shipping issue. The bass eventually arrived just as described. I would highly recommend Kraft Music and hope to do business with them again. They are very professional and reliable.

Alisa Emanuel

Bill was a Great Help, I made my 1st purchase at Kraft Music and I would highly recommend this Company!!

Susan Hopkin-Sayles

I spoke with two employees at Kraft, David and, I believe, Ken. Both were very kind and knowledgeable. They were both interested more in providing me with great customer service than making a sale. I was directed to the keyboard that will best meet my needs and all my questions were answered. I could have purchased a keyboard here in San Antonio, Tx, but Kraft deserves my business. I will definitely use Kraft for any further music needs.

Joseph V. Passamonte

The overall experience was pretty great. The ordering process was easy and straightforward. The only complaint I'd have was the shipping process. I ordered the MX-88 Keyboard Synthesizer and the bundle package. It was a bigger order and required two packages. The first one came pretty quickly and all of the items were in brand new condition for the most part. For example, one of the items was a keyboard stand which had 1-2 dings. It was likely more of a shipping problem rather than a problem with Kraft Music. Personally, I'm not the biggest fan of Fed-Ex Shipping. They have had bad reviews in the past. When my actual Keyboard arrived a few days after the other items, the driver seemed frustrated and in a rush (which didn't bother me) but was pretty rough with my package when delivering it. However, thats only an issue with shipping and not the overall experience with Kraft Music. Also, one other thing I'd recommend is to check your spam/junk mail after ordering something from here. After I placed my order, I wasn't sure if it went through correctly because I didn't receive an order confirmation for a few hours. Then I just thought to check my spam mail and I saw it was there the whole time. I guess Gmail checks it as spam and asked if I wanted to block the sender but whatever. Overall, my experience was good but the shipping was really my only complaint. 4/5!

Alex Rodriguez

I drove all the way out here for two hours and didn’t realize the show room was closed. But they do offer curbside pick up. I didn’t realize this until I spoke to Bill house, I called the 800 number while waiting outside and Bill was an extraordinary service representative. Thanks to him and the great warehouse people I was in and out in 15 minutes. Bought it $1400 piano over the phone, Bill was kind enough to call the warehouse and let them know I was outside, the warehouse people were extremely friendly and very helpful helping me put everything in the car. I don’t think this could’ve been a better experience even if I had been in the showroom floor, thanks Bill for your excellent service. And to the owner… congratulations, this is how you run a successful business!

Ken Tang

Ordered a Kawai digital piano and could not be happier with results. Order process was easy, sales advisor was helpful and able to accommodate subsequent changes (I ordered satin black but then wanted to change to satin white after order went in). Shipping info was provided with good follow-up. The piano shipped from WI to NY with no issues.

John Kadlec

I had been having a difficult time finding a specific Yamaha keyboard. Hit the chat button on the Kraft Music site, and Scott C. answered within seconds. I explained what I was looking for, and he immediately found it in inventory for me, and gave me tips to navigate the ordering process. Awesome job Scott! If my keyboard is as good as your customer service, I'm a happy camper! 👏

Erin Miller

I ordered the Roland FP-30 online and the customer service from Kraft was amazing! I received emails and phone calls from representatives from the store updating me on the ordering and shipping process along the way (it was originally back-ordered). Once it was in stock, the shipping to CO was very quick. I was nervous about making this purchase online, but the people at Kraft made it worry free.

Frederick Wagner

Wow, great service! Shopping for a $3800 stage piano, 17 years later. Kraft came up on Google, had it in stock across the country. Called and spoke with Ben. He was very straightforward, explained a logical reason behind their use of freight shippers for such. Called back and placed the order directly with him and everything turned out super well - including the box was walked in by two folks, and in a condition like I’d get picking it up in a store. Exactly my wish for such a purchase — I’m so appreciative of their straightforwardness and delivering such a great service! Thank you, KM. My piano is uber dear to me!

Tarek Metwaly

The customer service and the whole experience is exceptional, I’ll never go back to guitar center.

Matt Dier

Great place to buy a digital piano online! Nathan helped me understand the different features available. Excellent customer service, especially with the online chat for answering questions.

Pastor Sadlo

The ordering process at kraft music is well thought out and smooth. The salespeople are helpful and knowledgeable. I highly recommend them!

Bailey

I had a wonderful experience with Kraft Music, and am so glad I chose them for my purchase! After doing a lot of research, I decided on purchasing the Yamaha P-125 bundle through Kraft Music. It was so convenient to make one purchase that included everything I needed (piano stand, bench, sustain pedal, etc). They reached out to me personally to ensure that I received everything, and to let me know they were available if I needed help with setup. They were even kind enough to give me a recommendation for sheet music. The tracking of my order was super helpful as well. I will definitely be using Kraft Music in the future and 100% recommend!

Steve Gamble

My experience with Kraft Music has been excellent. After extensive online study I knew that I wanted a Yamaha P-125 for my wife. I found Kraft’s web site and they had one in stock. I was pleased to see they already had a bundle put together with all the add-ons and accessories I wanted. I ordered the bundle Monday morning, 7/20. I went with Kraft’s free ground shipping expecting at least a week for delivery. To my surprise all pieces arrived Wednesday morning, 7/22. All ordered items arrived in perfect condition. I also received an e-mail from David Hall of Kraft Music offering support for getting things setup, explaining what I was to do if something did not work or if I was dissatisfied for an reason. Included in the email were three coupon codes for savings on future purchases. I am most pleased with Kraft Music. They will be my go-to source for all my future musical needs.

Kenneth Hutchison

I shopped and purchased a yamaha keyboard p-45 along with the bundle which included a seat, stand and pedal for my son from Kraft Music at the recommendation of our music instructor. I shopped around first and found some cheaper but did not have all the features that I needed. I am so glad I went with Kraft. They were responsive and seems concerned with the customers satisfaction. I received the order on time and everything is perfect. The keyboard is exactly what my son needed. Sounds great and the keyboard has weighted keys which is helpful when switching back and forth from piano. I am extremely happy and satisfied with the items. Very well made. The directions for assembly of the stand were not that great but the you tube videos made assembly a snap. Thankyou Kraft, Kenny

Steve Kays

Many thanks to Siri at Kraft Music for her great customer service, recommendations, feedback, and answering my several questions (love that live chat feature!). She helped to get me a great bundle deal on a refurbished Yamaha keyboard (works just like new!). And when there was an issue with a tear in the keyboard bench, she quickly shipped me a new one w/o me having to send the damaged one back. Great prices, bundle options, demo videos, customer service/support, plus free shipping! Highly recommended.

Kingdom

I purchased a Roland TD 17kvx from Kraft (Jake). They customized the bundle to meet my needs. Promptly received my kit as described. I followed up for additional support to questions. They (Ben and Dave) took their time with me and helped me 100%. Service after the sale has been superb. This is the company you can trust and feel good about doing business with. And you won't find a better deal. Who doesn't love a good deal! Hope this helps. Poncho

Maylin Machin

I bough my Roland RP701W few weeks ago from Kraft music. They were very helpful with the purchase and delivery, very profesional staff. The piano is a piece of art, I can’t get enough words to say, just in love with it! Exquisite sound and features, perfect for a new beginning. Thank you! From Miami Springs, Fl.

John Sullivan

Kraft is hands down my favorite music shop to deal with. I found them two years ago while shopping for a new keyboard and they have gotten every order since. Ben is a massive help selecting new gear and offering insight. Their return policy is the best in the business. I can't say enough good things about this company.

Maggie Barr

GREAT EXPERIENCE! I don’t often write a review, but I felt it was important to share my experience dealing with Kraft Music. I was buying a guitar for my son to learn, and I had done a lot of research and found the best deals for what I needed on the Kraft Music website. I was nervous, as it was an investment for someone like me, and I am not a musician myself. Shortly after placing my order, I received a friendly phone call to confirm my order and let me know it would ship that day. I promptly got my shipping confirmation, and before the delivery I received an email from Scott Collins with the company letting me know that if I had any questions and concerns, not hesitate to contact them. The delivery came as expected, and the quality of the packaging and equipment was wonderful. I had bought a guitar bundle, and the other equipment they included was all of a good quality. In this day and age it is often difficult to find quality business interactions, and rarely, if ever, do you feel a personalized and professional experience with on line buying. I try to buy locally, but I also cannot afford to spend more than I need to, and this transaction made me feel like I went down to a local store. The experience was friendly, personal, and professional. Do not buy your music supplies from Amazon when you can buy things at a better price from experienced, professional people like those at Kraft Music. I will definitely go there for all of my online musical needs. Thanks again to Scott Collins and the others at Kraft Music. Sincerely, Maggie Barr

B A

Edit: The next day Kraft gave me a call and apologized profusely and genuinely about the issues I had. After acknowledging my frustrations they offered me a fantastic deal on a new DSI Rev2 that would take a couple of weeks to ship. Although this company made a mistake they went the extra mile to correct their mistakes, which is something you don't see everyday. Everyone is human, and this really shows how important customer satisfaction is to Kraft Music. With how competitive the current music tech market is, THIS is how you retain customers. I'll definitely think of Kraft Music for my next big box purchase knowing I'll be in good hands. Previous post: Went to purchase an item they had advertised, and talked with a sales representative. We agreed upon a price and the next day I emailed them asking to make the purchase. They agreed to sell the item and said they would wait for a call. I called them and only after giving them all of my credit card information, having the card decline because of a purchase over 1000, and calling my bank to clear the purchase, were they able to finally communicate that the item was sold the previous day. Very unprofessional, and will not be doing business with Kraft in the future.

Sizzler B

I ordered an Alesis drum set from Kraft Music earlier this this year. Firstly, I got the best price for it versus anywhere else. I had the pleasure of dealing with Ben Hohenstein. He’s a Sales Advisor. Honestly, I have never received better customer service in my life. Every question I had, he had a thorough answer. I felt very comfortable ordering form them. Even months later, when I had an issue with one of the cables, he responded right away with various solutions on how to fix it and wanted me to get back to him with the process. I was able to fix the problem right away. I’m very appreciative of the service. I’m confident that they care about their customers and brand.

Cassilee Clark

I ordered a Casio Keyboard package from them, and it shipped the next day! I ordered it late Tuesday, and I recieved it Friday! They were super helpful along the way, and I definitely recommend their service!!

Cesar Jimenez

Absolutely pleased with the service Kraft music provided me! Especially with customer service specialist Briggs! I had a pre order reserved for the new Korg Nautilus (88), and the team kept me updated throughout the whole process 👌🏽all the way from arrival to the store and delivery to me. 11/10 would highly recommend!

Austin Wheelwright

David from Kraft Music was great! I thought the headphones I ordered were broken. I messaged them and David responded quickly and sent me a nicer pair even than the ones I had ordered. I then realized the headphones were functioning well and offered to send back the new ones. They told me to keep them. What a great crew. Thanks David from Kraft Music! Excellent service! Highly recommend them!

RickC1916

I have purchased a Yamaha CP-4 Stage Piano, speakers, equipment, and cables and supplies from Kraft music over the past three years. Their bundles are awesome! Their knowledge of the instruments and equipment they sell is outstanding and my questions prior to purchasing were answered thoroughly and professionally. Anytime I'm looking for musical items I log onto Kraft Music website first. Today I purchased an audio interface. I think they are a superb music store.

Amanda Tang

I was planning on ordering just a guitar, and had been searching a number of companies to try to find the best site. Kraft Music's bundle was by far the best deal I found, including everything from extra strings to a guitar stand for the same price I saw other sites selling the guitar alone. In fact, I was so caught off guard, I admit I researched the company a bit just to make sure it wasn't too good to be true. Fortunately, I found countless excellent reviews of Kraft Music, and after my own purchasing experience, I'm glad to say that I can count myself as one of those many happy customers. Shipping was quick, and there were no issues with my order. I was also impressed with Kraft Music's customer service. Emails were responded to quickly, and they even sent me a follow-up email a few weeks after my order just to see if everything was working well.

Michael McGinniss

I'm not surprised that Kraft Music has such a high rating. Although I was not able to ultimately get the very specific product I was looking for, due to COVID-19 supply chain issues, Jake was extremely helpful in providing alternatives, insights, etc. He was incredibly responsive to my emails and even called me directly to help me sort my way through various options. Very rarely do you this kind of attention and customer service. I highly recommend Kraft Music and will definitely consider purchasing from them in the future.

Roy B.

I ordered a Yamaha P125 and it actually arrived at my home in Ca a day earlier that expected! The tracking system for delivery is excellent, and I wish all shippers made it so easy to understand! No damage, and VERY happy! Thank Kraft!

Tan Ho Ngoc

Bought a yamaha p125 bundle, but I received a defective unit, the key E6 is stuck. Customer service was great, they help me return and send me a new one, even though the whole process took around 2 weeks. Price is good comparing to Amazon. Will buy something here again.

IAmBigSmelly

BEST CUSTOMER SERVICE HANDS DOWN! I purchased the Alesis Striker Pro Se w/ a TAMA iron cobra 200 from here in early 2021. A month after playing a bearing in the connector rod on the double bass pedal broke. I contacted Kraft music to see if I could get the part replaced and the compassion and the desire they had toward making sure I was a satisfied customer is night and day compared to anywhere else. From when I first email/called them to when the replacement part arrived at my door, they made it super easy to get to the replacement part ordered, they gave constant updates on the progress of the replacement part, and their attitude the whole time was *chefs kiss* Guitar center eat your heart out... I’m a forever customer @ KM

Stacy

I ordered a digital piano for Christmas & spoke to Ben Hohenstein. Ben made the entire transaction quick & easy and he was so knowledgeable about their music bundles & he was able to make substitutions for the products that I wanted. It's a great option to be able to build your own bundle. Everything arrived in perfect condition but after looking at further digital piano options, I wanted to exchange my purchase. When I called back, I was immediately impressed that they reconnected me with Ben because he was the original salesperson that I spoke to. That right there makes things so much easier for the customer & I really appreciate not being passed from one customer service/salesperson to the next. Ben, once again was fantastic and he really made the entire exchange process go as smooth as possible. If you're in the market for an instrument & reluctant to buy online, I wouldn't hesitate at all. All of my questions were answered & everything arrived in perfect condition and you couldn't beat their bundled prices. Ask for Ben, he's a great asset to Kraft Music!

Jeff Latonick

Was very happy with the help I received from Sales Associate Jake Blake at Kraft Music. He was instrumental (see what I did there) in helping me get the guitar that was right for me. Kudos to Jake and everyone at Kraft. I've had my new Taylor 324ce Builders Edition for several days now and I'm still in awe of it. Simply amazing beyond words.

Robert Brock

I was compelled to purchase from Kraft as they appeared to have the kit I wanted in stock and engendered trust through their long history and community support (I have learned of VEX and other add-ons thanks to their forums). Another strong reason, especially from an eDrums perspective, was the "bundles" concept on offer, you have to buy all the hardware for eDrums, and that made it much easier! The reason I'll return to Kraft for any future purchases is down to Senior Sales Advisor Adam Berzowski. He made the purchase process easy, efficient and fun; he obviously has vast knowledge and experience of the music industry. I felt completely confident that everything I was ordering was being handled, even a ridiculous request for overnight so close to Christmas. He also suggested and swiftly handled a call to your financier for a credit line increase, which was a great help to my cashflow. My kit arrived on time and all is in perfect order, all the upgrades I selected, and I'm really a satisfied customer.. Thanks Kraft Music and Adam!

Robert Simpson

Ordering online is great, but doesn't always go as planned. We ordered a digital piano package and UPS totally goofed up the delivery. After beings weeks late I finally had to go to UPS twice to get my piano, then when I got it, it was defective. Ben Hohenstein was the Kraft Music expediter assigned to my case and he was very helpful and kind. He sent us a replacement and now all is well. Thanks, Ben!

gracie choi

I figured now was a good time to get back into playing piano. I did some research but really wanted to be able to talk to someone about the two choices I was wavering between - but who is available during this covid pandemic? I was also looking at bundles for my digital piano purchase when I saw kraft music. The bundle they had looked too good to be true, cheaper than all the bigger chain websites I had been looking at!! Not only that, this morning I called because the website indicated I could - and I talked to David who helped solidify my choice and helped me order right away! Not only that, I noticed a small error and so used the chat option and Tory responded to me right away and addressed my issue. I am still blown away by the level of customer service and availability I never expected, especially during this time. I have no doubt that when my actual shipment arrives, I’ll be just as pleased with the product as I am with this company. I’m looking forward to coming back here for my future purchases!

Tanner Anthis

I just purchased the Roland TD-17KVX Drum Essentials Bundle and I'm absolutely satisfied! The Kraft team was so easy to work with and not to mention they offered the best deal you can find ANYWHERE!!! (Seriously, go do some research and you'll find this true). David Hall is a Senior Sales Adviser that I had the pleasure of working with and he was just fantastic. Great customer service, great deals and amazing quality! Feel at ease when making a purchase from this great company.

Jenny Brand

I ordered a keyboard online and was having it shipped to a neighbors house so that my kids would not see it until Christmas. I put the alternate shipping address in my order and went about my day. I got an email promptly asking me to call them regarding my order. To my surprise, they were validating that I actually meant to send it to my neighbor and that it was not someone attempting to use my identity to get the merchandise shipped to them. That extra effort of double checking is one of the things that makes this company great. keep it up!

Jing Liang

I purchased a Roland FP-30 from Kraft Music recently for a birthday gift. The key touches are very closed to real piano, and sounds are good too. The SERVICE from Kraft Music was very good! When I had questions, they through 'Chat', answered all my questions. Recommendable!

Ann Borrelli-Benedict

I had the best experience with Kraft Music. People are always so quick to leave bad remarks, but often forget to leave good experiences. Our package was sold out when we ordered it, however Scott Collins kept the communication line open. I would email him and I would receive an email right back. The keyboard came with a manuel not in English and Scott sent me a link for one in English and also ordered me one in the mail. I had it in days. I highly recommend Kraft Music for any one of your music needs.

Chris B

Purchased a set of Roland TD-1KV electric drums from Kraft. Their delivery was ridiculously fast with their free shipping option - 2 business days. Very happy with the drums, and my experience ordering through their website for the first time! Will be shopping from here again.

Nicole Richards

Fantastic customer service! Speedy delivery! Everything was just perfect. The guitar sounds and looks beautiful. Everything that was supposed to come in the bundle, did. My dad, bought the Yamaha FG700S Acoustic Guitar for my daughter as a birthday gift. She almost passed out!!! Thank you very much Scott and Kraft Music!

Carrie Engen

My digital piano purchase was effortless and David Hall was very kind and helpful with the process. He made sure to mention that I could give him a call with any questions, not just about fulfilling the order, but if I needed help with the piano or anything else. Amazing service, very welcoming, highly recommend both Kraft and David!

Noah Benzing

I ordered a Behringer TD-3 (Yellow Edition) a few days ago from the main website and after I had ordered all looked to be good. However, I had ordered 2 units by accident and had to call in to have the second order canceled and they told me that the TD-3 Yellow was backlogged until the end of April. It is now April 5th. I wish there would have been some sort of notification about the backlog, I would have went to Sweet Water instead and just ordered the cables I need separately (as opposed to Kraft Music who put together a thoughtful bundle). I play keyboards and want this machine as quickly as possible to complement by existing Roland JD-Xi and Yamaha P-125 digital piano.

andy soles

I have found Kraft's customer service to be stellar, however I would caution anyone from ordering B-Stock items from them. B-stock (scratch & dent) items may not be shipped in manufacturers packaging and thus can be subject to damage. I ordered a Korg keyboard (a 50 lb item) which arrived in a flimsy cardboard box wrapped in bubblewrap. The box was much too big for the item allowing the keyboard to shift around and bubblewrap did not provide sufficient protection. The product arrive badly damaged from transport. They resolved the issue, however it involved me re-packaging and hefting the box back to UPS. As a follow-up to this review comment, Kraft customer service did contact me and offer an equitable solution to this unfortunate situation. I would continue to conduct business with them in the future.

Alan Ezarik

Wow! Talk about customer service! I was in the process of ordering my first-ever recording equipment and came across the Kraft Music web site. I emailed them with a question about one of their product offerings, and within a minute I received a phone call from Ben Hohenstein. He discussed product availability, ship dates and such, and then processed my order for me. He followed up with an email outlining several web sites that were of great help in getting everything set up. He also offered to answer any questions I might encounter during the installation. The equipment shipped when he said it would and arrived when he said it would. I couldn't be more pleased with Kraft Music and with Ben!

Jason Sindle

I took a chance with Kraft Music to purchase a Yamaha keyboard, and I couldn't be happier. The price was great, and the delivery was fast. I will definitely be using them again in the future.

DENEICE SCHUETTE

I purchased a Casio Celviano AP-270 from Kraft Music back in July. Adam Berzowski helped me select this piano. He was very knowledgeable and very friendly. I received my piano quickly and it is perfect. It doesn't take up a lot of room, but has a very pure piano sound. The customer service is excellent and the prices are great too!

David Rundall

Ordered a Roland V-Drum kit and a Roland Drum amp. Wasn't supposed to be in until the end of October. Michael worked his magic and my new kit shipped today 9/18/20! Thanks for going above and beyond! You guys are great!

Tom Reid

Ordered cymbal upgrade for my e-drum kit. It arrived complete and undamaged. When I called customer service, concerning the included cable, they promptly resolved the problem over the phone. A job well done. Thank you Nathan.

Nicole Massie

Got my Leslie Ls2012 keyboard amp from Kraft. Ben and Scott helped me over the phone to set up my order so that I could drop by to pick it up that same day. They both were very kind and knowledgeable, so thank you very much to them! Outstanding experience, overall. Would highly reccomend.

Xavvv Chesmi

There was an issue with the order I placed online and Bill from Kraft Music was extremely kind and helpful in assisting me with this issue in a prompt manner! He even walked me through extra information about my delivery that I did not expect to get. Can't wait to get my Kawai CN39 and am very thankful for the great service. :)

Keith Smith

Incredible customer service. Ordered the complete home bundle of the Yamaha P515, which is an amazing instrument. This digital piano would satisfy even a proffessional pianist. But, getting it from Kraft was absolutely the right thing to do. I got a notice after I ordered it that the furniture frame was out of stock and they were sending me a stand to take it's place. I didn't catch that notice at first and didn't notice it was packed in with the keyboard ( beautifully I might add)...so I emailed them to say they shorted me the frame....within hours I recieved an email informing me an alternate stand was in the package and I could keep it and the furnture frame was on it's way. I was thrilled to find a really nice double x frame was included. The service in this company is exceptional....a timely delivery...beautifully pakaged...and the free stand to tide me over!? I am totally impressed and wouldn't hesitate to order any product this company handles. Thank you very much Kraft from Cindy and Keith !!!!!

Matthew Ciaccio

I just purchased an Alesis Strike electronic drum kit in their Black Friday sale. The kit was lost in transit and the representative who helped me throughout, Ben Hohenstein, was by far the best customer assistance person I've ever had the pleasure of talking to. Kraft's bundles are fantastic and their customer assistance is even better. I will absolutely be going back to them for any other instruments I may need.

T Noda

I bought a Piano Yamaha DGX- 660, and it was delivered so fast. My son is extremely happy now. Scott Collins thanks so much for you help and patience, we appreciate it. You really made us feel like a VIP customer. If everybody worked like you, it would be a beautiful world.

Jeff Lucas

Without a doubt, probably the best customer service experience I've ever had - and I'm old, so that's saying something. Adam B. helped us customize a Nord Grand bundle that fit our wants and needs in this system. He gave expert advice on which pieces could be swapped for other compatible, performant choices. He double checked to make sure ALL the required cabling would be included to ensure that no surprises occurred during un-boxing and setup. When the stand for the keyboard showed back-ordered for several weeks, he threw in an economical stand at no charge so the rest of the system could ship in the meantime. He also worked a great deal on shipping the whole thing to Hawaii, and when the shipper (not Kraft) had a couple of hiccups, Adam and Kraft quickly stepped-up, owned the issues and made sure there was the least impact and inconvenience to the customer. Prices were competitive-plus, but with that high level of service? No comparison - they're in a different league, and they've got my future business.

Melinda Walker

David at Kraft Music is a great sales rep. He is courteous, helpful, and very knowledgeable of the products. The shipping speed is outstanding. I am very happy with my purchase.

Rich Zerby

Purchased an acoustic guitar for my youngest son. He loves it and practices with it almost daily. It arrived very quickly and packed well. You were very quick to email and ask if everything went fine and ask if we needed anything. In a world of internet shopping, that is a rarity. Thank you for your quick and courteous service, I would not hesitate to order from you again and would recommend your service to others.

S. A.

I ordered a piano on the website. The order and delivery were completed in less than a week. The quality is on top. Thank you so much Kraft Music!

Yixin Sun

Great price if you want to order a bundle. Top customer service - actually the best customer service I've ever had in many years. Fast shipping. Definitely go to Kraft Music if you want to buy music instruments.

Tori Allen

I bought the Yamaha p125 keyboard and I could not be happier. I was looking for something that I could practice at night on without it being loud and it is better than I even imagined. The bench that it came with is very professional and super comfortable. The headphones sound like you’re in a room with a piano, when I first put the headphones on I had to check to make sure they were in because it sounded so good. The pedals work amazing and the keys feel like a real piano. I have been practicing Chopin, Bach, Debussy, Rachmaninov, and Albeniz so far and this keyboard blew my expectations.

Soulful Kinship

ABSOLUTELY GREAT SERVICE!!!! Jake was my rep, and he did an OUTSTANDING job!!! I placed my order Friday morning, and by me living in Chicago, my order came in less than 24 hours Saturday morning!!! WOW!!!! Use Kraft Music above everyone else! I will from now on!!!

Andy Chow

We purchased a Yamaha P-115 digital piano as a gift for our friend. When our friend received it, she was so happy and sent us a pic of it and we realized he received a P-45 instead which was more than one hundred dollars cheaper. So we called the customer service and it turned out they shipped a wrong package and they were willing to help to send a replacement(which is not a replacement) only when the original one has been received cuz they need to inspect it first. so we have to ask our friend to pack up everything and ask a leave from work to stay at home for UPS pick up. She had to carry a 50 pounds package to the lobby and waited there for the whole afternoon because kraft music cannot schedule the pick up time. Totally a nightmare shop here especially when you spend more than $500 and try to give your friend a birthday surprise. I would admit that the bundle is a good deal but it doesn't mean it h

Benjamin Vargas

Unfortunately, my purchase was back orders several months but their customer service more than made up for it! They kept me in the loop with consistent emails and when things needed further explanation, they called me. Highly recommend buying from this company.

Elvis Rodriguez

From begining to end. Staff was a great help. Product was delivered promptly- within days. And they went above and beyond in assuring I received the right product.

Life Is Great

Being a lifelong musician who plays many instruments, I decided to purchase the new Korg PA1000. The going price all over the internet is 1999.99. I am a researcher by nature, and there is only ONE online music store that offers what Kraft Music offers. For only 50.00 more they offer a "Stage bundle" which also includes a nice soft keyboard case, a very heavy duty stand (320lbs rated), a sturdy bench, performance sustain pedal and foot switch. All this, if I bought it online would cost me 230.00 and they throw it in for only 50.00 more! And on top of that as I spoke with Brian and told him of my wedding plans, he dropped off the 50.00 calling it a wedding present to me! So I received from Kraft Music a total of 230.00 of needed items for NO COST! Also, I had an issue with both my 5 year old Korg PA600 and my brand new Korg PA1000 which turned out to only be operator error. Korg seemed to be dragging their feet in a response after 2 emails, so I talked to David Hall at Kraft. He suggested I send him an email of the issue and he would forward it on to Korg. Believe it or not, within an hour or two, I had my issue resolved from Korg. Thank you David for really understanding my frustration and getting me quick results. And thank you Ben Kraft for offering more value than ANY other online music store has offered to date. You are such a valuable resource to every musician both in value and customer service! God bless!

Bill Lawrence

I searched around for a couple of months to find the best digital piano I could find and during that process, kept on visiting the Kraft Music website because of the wealth of information they make available. Video's, lots of content and images of all the name brands, and some not so name brand items. If you are into music, you will love their site!! ;-) After deciding upon the model I wanted, I looked for a bundle offer and found many of them available, but unfortunately, none that fit my exact needs. So I sent an email to them and Mr. David Hall responded to it very quickly. I asked him if he could offer me a bundle with the items I requested (that were more expensive than their regular bundled items) at a fair price. He responded again very quickly and made me a really sweet offer that I couldn't refuse. It was great because I didn't even have to negotiate... the offer was that good and totally unexpected! He took my order and again discounted it a little bit more by throwing in some additional items at no additional charge! It's not like I was a returning customer or anything, I'm a brand new Kraft Music customer and he went out of his way to make sure I got a great deal. Thank you David!! We arranged for delivery and now I can't wait to receive all of my new equipment which David said would be here in one day! I'd like to publicly thank Mr. David Hall for all of his assistance and for the great deal he gave me and would also like to thank Kraft Music as a whole for everything they do. You made my decision effortless. I hope to do business with you again very soon! For the record, I purchased the following items: Casio Privia Pro PX-560 Digital Piano – Blue with CABLE KIT PLUS: * On-Stage KDA7088B 88-Key Keyboard Dust Cover * Kaces 15KB Soft-Shell Keyboard Case * On-Stage KS7350 Heavy Duty Folding-Z Keyboard Stand * Kraft Music 4GB Flash Drive * Audio-Technica ATH-M20x Professional Monitor Headphones

Leah Girard

I have made several purchases from Kraft music over the past year and have also had several interactions with them asking for suggestions. I couldn't be happier with the excellent customer service received. I highly recommend Kraft music and plan on purchasing from them in the future.

Ken Noyes

We received a Yamaha YDP-181 that had been damaged in shipping. Immediately upon hearing of the problem, Bob Rouse shipped out a replacement and had the first one picked up. The piano is absolutely beautiful and we've already had two people who usually play grand pianos tell us that they love the feel and the sound of the Yamaha. Thanks so much Kraft Music.

Karen Zerilli

I love the Mini piano I got. They best Amazon pricing with free shipping. Helpful online chat service.

dagz

We purchased a Yamaha P-115 digital piano as a gift for my son. Their knowledge of the instruments and equipment they sell is excellent and my questions prior to purchasing were answered thoroughly and professionally. Thanks to Mr. Michel Jones for your help in the process. My son and us are so happy!!

Mark Fye

I ordered a Yamaha P115 keyboard combo package online. It came in exactly as described. The included keyboard stand was not adjustable to a comfortable height for my preference. I responded to their standard customer satisfaction email by asking for any suggestions on possible solutions. Within 24 hours I received an email that Adam B. was going to send a replacement stand that would solve the problem. Now that's CUSTOMER SERVICE.

Teri Pettit

Having lost everything, including my baby grand, in a fire, I was concerned that I would not be able to replace my beautiful Clavinova. I waited for a year and then began checking out several retailers and reached out to a few. David Hall contacted me before anyone else and was able to provide me delivery of a CLP-665GP at a competitive rate, and faster than was promised. It is my great joy to again sit daily at this wonderful piano and enjoy the benefits of a digital piano and unmatched sound. Plus I have the added guarantee that if I ever have questions or needs, Kraft will be there immediately to assist. After so much loss and tragedy, they were my last step in making my new home whole again. Their knowledge and availability are unmatched. Thank you Kraft!

Kandra Conary

I bought a Casio Privia XP850 digital piano from Kraft Music. The piano is perfect. Their customer service is like none I've ever encounter online before. When I had questions about the process they respond quickly and respectfully. They strive to keep their customers happy. Very impressed. Highly recommend.

Duane williams

Your salesman Jake is one of the best guys I ever dealt with he was kind he was honest he was fair and he helped me out a whole lot and I thank God for people like him you guys are really thank him and I will be dealing with him from now on tell Jake thanks this is from Duane Williams

Mary Dell Shaw

I would highly recommend Kraft Music to anyone looking for quality instruments. They keep you in the loop from purchase to shipping to delivery. Thank you, Jake, and everyone at Kraft Music.

Jay Katz

I was upgrading my Roland V-drums electronic drum set and didn't know which one to buy. Will talk to me for a long time and help me compare all the different models to figure out exactly what I needed. Turns out I didn't need to buy the the most expensive model which I thought I originally did. And they sent me a package deal, which was such an amazing deal. I couldn't believe it!

Haider Al Hili

Purchased my Pa4X ORT Korg and the guy who worked with me showed a high level of professionalism and respect, his name is Jake Blake "Sales Advisor" at Kraft Music, LTD. defiantly will buy everything i need from Kraft music and contact Jake in this regard. Kraft music, Great job by hiring such a great person. many thanks Haider Omaha, NE

B N

Went to Kraft locally, not realizing they were online only (as google seems to think they have a showroom). Despite this the staff was super polite and offered to assist as best they could with the warehouse staff out for the weekend. While i didnt get what i was after today i would do business with them again.

Nancy Perez

Has a great experience at Kraft Music!! From chatting with them to picking up my order. Will definitely be purchasing any other equipment we need from them in the future!

Renee Corwin-Rey

Incredible customer service ! We are in Washington state and they took the time to educate us so we could buy the perfect product ! They promised delivery before Christmas and it arrived ! Couldn’t be happier !!

Kenny Davis

I had recently complained about the Order I placed on Aug 14th. The Coviid 19 has been frustrating receiving merchandise. I was angry and rated a 1 star. I do realize its out of their hands. Everyone I have spoken to have been super friendly. Tori has been great .

B Rich

My son wanted a microphone for his computer for recording himself singing. I stumbled upon Kraft Music's website and started shopping. I found the microphone I wanted however I couldn't find where it mentioned if the microphone connected to a computer or not. I sent a message through the "contact tab" on the bottom and asked what I thought was a very stupid question.. "does this item connect to a computer" and explained briefly that my son wanted a microphone to record his music. Within no time I got a reply from "Ben" with Kraft Music. Ben went FAR above and beyond answering my question. He never made me feel like my question was a stupid one and he even included a diagram to help me understand what I was actually trying to figure out. He also sent me a link to the product that would fit exactly what my son would need and be THRILLED to have! I bought it the moment I emailed him back thanking him for his "above and beyond" help! WISH MORE PLACES HAD CUSTOMER SERVICE LIKE KRAFT MUSIC!!! Thank you Ben!!!!!

Matthew Daugherty

I order a guitar bundle on a tuesday night. It was shipped wednesday & I received it on friday the 3rd. Well I opened the package & checked all it's contents. Everything was in good shape. The guitar looked good & sounded good, however, there was a crack in the neck :( I was pretty sore about it because it was a holiday weekend & I didn't want to take my rover with me (The washburn rover is pretty quiet & my family isn't lol) But I sent an email & on monday the 6th I called Kraft music & spoke with Scott (senior sales adviser) & explained to him what the problem was. He got everything taken care of. I didn't expect to hear from them again & Jake (guitar tech) called me. He didn't know I had already spoken with Scott. Both guys were super friendly & professional. Customer service was great. I didn't have to pay any shipping & the wait was worth it to me. My new guitar was here on the 10th. A week late, unfortunate. But I'm not mad at all. I'm happy & will gladly order from kraft music again. Thanks to Scott & Jake for outstanding customer service!

Mark

consummate professionals! I worked with these guys, specifically Adam B. (no better sales advisor on the planet!), on an out-of-state internet purchase, and every aspect of the sale, from selection, purchase, shipping (lightning fast!) to post-delivery support was handled so thoroughly and professionally. great prices and great selection!

Roman Kuchersky

Jake the saws rep was extremely nice and very knowledgeable. He was even able to include a complimentary headphone set with the purchase.

Steve Sayles

Dave is an excellent salesperson!! My whole experience with Kraft is and will continue to be a perfect experience!

William Ramey

The staff was absolutely top notch customer service. They went far beyond just trying to sell their products. If you looking great customer service, they surely have it!

Brian Brown

Partner loves his new Korg C1 and free Kraft t-shirt. Delivery was on time. Thank you, Kraft Music.

Matthew Brumbaugh

Absolute Great Customer Service. I will order more from Kraft Music! World Class Service and Products!

A P

This company is great. Ordered a drum kit through them. Product was shipped that day. Friendly, great service. Highly recommend them.

2.0 mike

I have bought a keyboard synthesizer and a Roland Kc the 600 amp...... Customer service down to shipment it's all good great ..... place .. to order from very HAPPY

Aaron Voyles

Great customer service. Extremely helpful in answering all my questions and getting me setup with the best option for me. Quick shipping. Good prices.

Chris Quinn

They actually had what I was looking for in stock when others didn't. Only reason I give them 4 and not 5 is cause I was shorted a major component I need. Left a contact on the site on a Sunday. Will see how fast they resolve this problem.

Edward Holachek

Outstanding service, friendly staff, family business, we love our Fender guitars and Yamaha piano.

Mark Bottje

I"m a truck driver that wanted to relax playing a guitar. Look at Kraft Music web sit and was very please with what i saw. So I called and got a hold of Jake Blake. and what a so very helpful person he was to work with and chat with. I chose the guitar i wanted. An Yamaha FS830. order it and within 2 days it was at the house. took it out of the box, tune it up and it player great. I am very please with it , and looking for many hours of enjoyment. I would highly encourage anyone looking for a great place to deal with check out Kraft Music.

alon soudry

Super good customer experience and service from them, special shout out to Scott Collins who after several of weeks of getting my gear is still helping me out figuring all this out! Highly recommend!!

Debra Bohrer

Great buying experience with great customer service. Very courteous and professional. Made you feel appreciated as a customer.

Molly Havin’fun

Amazing!! Bought a PA system, mics, a top of the line looper and more. Worked right with the sales staff in person and picked it up the next day

Ivan Jaquez

Great prices, top customer support. I highly recommend it. I bought a new Roland SPD SX and I'm very happy.

A. W. Y.

Great website, top-tier support, CLP-745 ordered and received quickly and in outstanding condition. Highly recommend.

Ryan Schuyler

I can't say enough about the outstanding customer service. Jake is the man and made the whole experience seamless and easy. I am a customer for life.

Jeremy Pickett

Friendly and knowledgeable staff. Fast shipping! Love the option to bundle items. Will use kraft music again.

Dan Boughton Music

Kraft has the best customer service of any music retailer period.

David Jacobberger

Very helpful and polite staff. Prices were great and they got the order out the door the same day. What more can you ask for? ;)

Siddhartha Gupta

Got my yamaha 105 keyboard from them, prompt delivery. More than 2 years later, still going great.

Tremayne Myles

Wonderful company. Great shipping speed and Jake was awesome.

randy osborne

Received delivery of piano within a week of order. that seemed impossible in this strained covid environment.

allen tyler

Friendly staff and Knowledgeable about their equipment I highly recommend this place if you are looking to buy high end music equipments Great savings too

nathan roy chan

Customer service is brilliant, shipping speed is remarkable, and the bundles can't be beat!

Christopher Romano

Whether researching or providing customer support I felt my best interests were being valued.

Randall Stempler

Great store. Good pricing and communication. Very helpful.

Tj Martin

These guys are top notch in customer service. They know and care about what they are selling!

J L K

Resolved my order issue and refund! TY!! I

Kimberly Branham

Great customer service! Competitive pricing. Great experience.

Jim Upchurch

Very helpful. Answered the questions I had and knows his products!

Aldo Chapa

Quick shipping and awesome customer service. Thanks Bob!

Jovani E. Gomez

Great customer service great pricing. Got a great deal.

Patrick Dimpsey

Unbelievably helpful staff. Multiple great experiences with Kraft.

Eileen Shan Zou

never got a chance to shop there but your demo tutorial videos are so so helpful!

villa villalobos

Really accommodating and helpful but this not a walk in store.

Jose Luis Aguilar

It’s was Very, very, good,They are very professional in dealing with the customer

Larry Cooper

Not very helpful. Man said he would call back. Still waiting..

Katherine Moore

Had wonderful customer service.

Inthesone Saypanya

Kraft is guaranteed one of the best.

Bruno Shaw

Very nice place, and good place to go.

Herman

I bought a

Guillermo Alejandro Stevens Ramírez

Great service

Julius Briones

Awesome service

lonny burke

Awesome people

Tim Mills

Kraftmusic ROCKS!!!!!

ctransam1978

Kraft Music: First of all, the Customer Service Rep, Jake, was very helpful and knowledgeable about the product I ordered. He spent a great deal of time on the phone with me and answered every question I had about the product. I could have purchased the Roland piano anywhere. However, Jake from Kraft Music was the only sales person who spent the time to make me feel comfortable about buying the product from this company. If I need something in the future, I will certainly return to Kraft Music. Thank you for an easy and pleasurable buying experience.

Jason Skyles

We bought a mid-range keyboard through Kraft music and I would not hesitate to use them again. We had a problem with the initial keyboard that was sent to us that we discovered a few weeks to maybe even a month after we got it. Kraft music,Bill in particular, did everything they could to make it right with as minimal hassle as possible. It's easy to give a good review about a company when there are no problems. But I think it's more important to know that this company will go above and beyond to make things right if there is a problem. I would use them again in a heartbeat.

Troy Mcphail

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