Reviews of 9/11 Memorial & Museum. (Museum) in New York (New York).

9/11 Memorial & Museum

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Museum

Historical place museum

180 Greenwich St, New York, NY 10007, United States

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Information of 9/11 Memorial & Museum, Museum in New York (New York)

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Reviews of 9/11 Memorial & Museum

Eric Telmer

Signed up online for a Tour of the Museum. When I first arrived, I walked through the Memorial outside. I then walked through the Museum, taking lots of pictures (no flash allowed). No pictures allowed in the Memorial Exhibition (of those who lost their lives). Finally I took the Tour of the Museum which provided lots of insights and back stories of the displays and the events of 9/11/2001. Tip 1 - If you have any reservation, you can get expedited entry to the Museum - just tell the attendants that you have a tour reservation. Tip 2 - Great Museum Store! Note: As of the date of this review (10/21), all visitors age 12 and older need to show proof of vaccination against COVID-19 in order to enter the Museum. The 911 Museum is absolutely incredible!!! It does an amazing job of chronicling the events on and surrounding 9/11/2001. But there is something more than just the incredible exhibits and artifacts... there's almost like a solemn reverence that permeates everything. When you're there you are on hallowed ground. The 911 Museum is a must see and must experience for everyone!

Martin Vanta

When visiting Manhattan, you must visit this memorable and reverent place. I had goosebumps all over my body. Words are not needed. The world will never forget. Let's worship the memory. No day shall erase you from the memory of time.

Maureen Reininger

Very somber and in depth look at the events of 9/11 and the impact it had on our nation and the world. Testimonials provide personal memories of the disaster and the loved ones who perished. Many exhibits with crushed, mangled and destroyed airplane parts, ambulances, fire trucks and personal effects of those who died as well as rescue and recovery workers. Includes all the tragedies of 9/11 - the Pentagon and Shanksville, PA. One area is literally a tomb where hundreds of pulverized remains still reside. The K-9 Courage exhibit pays loving tribute to all the dogs who assisted in rescue and recovery.

Arturo Alencastro

This is a must see especially as an American. 911 never forget. The family and I stopped by prior to the Rams game and it was better than expected. Everyone was so nice and made sure to great you at every turn. Very educational for all generations.

Larry Adler

The 9/11 Memorial & Museum is a place I would highly recommend. It’s a great tribute to everyone we lost during that horrific event. Do plan on visiting for a while. The museum alone will take a few hours and is laid out well. The outdoor pools are very tranquil and peaceful. There is a lot of exhibits and details that were not published by the news media in the museum. I would definitely bring a box of Kleenex since it’s hard to keep a dry eye!

Darlene Lewis

This 911 Memorial site is located in New York ..People from All over the world come to see the Memorial and Museum.. There's a Reminder of the Victim's who Loss There Lives..The Museum visiting Hours are Limited..Due to the COVID viruses😷 customers must Book and Pay in Advance.. Customers are able to View the Names of Employees Who worked in the Buildings..As well as the Victims on the 3 Planes..First Responders, Policeman,Fire Fighters,EMT!! We Will Never Forget..🇱🇷 United We Stand

jeb G

For someone who lived through this, even though i was only 8 years old. This was surreal. The memorial and museum are extremely well laid out. Very immersive. The memorial pools are so quiet. Almost can’t even tell your in a city anymore. Very quiet and peaceful place. Must see.

Christopher Wood

An amazing museum that honors the memory of those lost and provides context for this terrible event. The history of the towers remarkable construction, the events leading up to 9/11, and the aftermath of the attack are all faithfully represented. Reliving these moments may be traumatic for some. Children will gain a greater appreciation for a pivotal moment that has shaped their world.

Erik Morris

The memorial is really nicely designed, stoic and impactful. Allows for loved ones to simply and elegantly memorialize their lost people, including those in the building, flights and first responders. That's 5 stars. Inside the white building next to the pools, which are practically prestine even now, much like the grounds, is a mall. Not a memorial selling merchandise, which is also available on the grounds, but just a regular mall. It's so normal in an abnormal location that it was nearly disturbing. I asked some locals what they thought and the general response was I don't know why so many people like to shop in a graveyard. That seemed apt.

Heather Needham

This memorial is incredible! Such a beautiful memorial. Well done. Allow for ample time to walk through and read everything. We needed 2-3 hours for the whole experience. There's a lot of great information but also many artifacts from ground zero as well as parts of the north and south tower. Definitely worth the stop.

Daisy D

In honor of 20 years since this tragic day I am doing a review on the twin towers memorial site. They did a wonderful job by preserving the site itself and honoring some of those who died at the scene. Displaying their names on the memorial and the waterfall is a beautiful touch. I gave three stars because I would have enjoyed also going to the museum except the line was hours long and it was unlikely even if I waited that I would make it inside. Too crowded.

Debbie A.

I must pass by this area at least three or four times a week and it's still grips at my heart. It's absolutely beautiful representation of the original twin towers. Just a word of advice be courteous, be empathetic, I find a lot of tourists treat this memorial like it's Madison square garden . If you're ever lucky enough to stay at the world center hotel you'll get the most magnificent view of the memorial and one world trade together from their rooftop

Yurii Havey

Wow! This was an extremely well thought out and crafted Memorial and Museum. We spent over 3 hours here and still didn't read/see everything. There is just so much information to be gathered on the history and construction of the original towers to the fateful day of 9/11. The free mobile app that provides audio commentary is fantastic. Make sure you download this while on wifi as it is a big download. Bring your headphones also to listen to all the tracks. We went first thing in the morning at 10AM and there was a long line but it goes quickly once opened. This was much much more then I expected. Would highly recommend making this a place to visit on a trip.

Kathy McKenzie

A very clear reminder how precious every day is. Take your time to look deeply and read each description. It took us 3.5 hours and still can go back again. The line to get in may look long but it moves quickly. Be sure to bring your proof of vax and ID.

Holly Sauter

Extremely well done. Very respectful, informative. Worth the time and most definitely worth doing the reserved guided tour.

danny hawman

Breathtaking experience. Expansive museum with lots of room to roam. Emotional impact and very educational.

Radha Bangaru

Great decision of respecting ppl who lost there life. Very beautiful fountain and very peaceful when ever I go here, life feels like so unpredictable. Anything can happen anytime , life life to fullest.

Simon Alexander

As an airline worker at American I knew it would be a very emotional visit, and it was. I can’t explain exactly how wonderfully designed the memorial is. It is clean, it is quiet, it is beautiful, it is understated. The swamp oak trees are beautiful… I took a few acorns from the walk and am spending the time to sprout and grow them at my home. The Memorial is truly an extraordinary way to help all people to remember the victims and come to terms with the tragedies of 11 September 2001.

rodriguezmisc

As I gaze upon our American flag today on this somber day (9/11), I yet cannot understand the evil that fell upon on us as a nation. 20 years have passed, and we must never forget those who died on that day. As an American-Cuban, my parents left everything behind to pursue a more peaceful life and better opportunity for their children. The one place that has given us that opportunity is this great nation of ours. The sacrifices they made will never be forgotten. I am reminded of the greatness of this country as I see how we as Americans have persevered. I kiss the ground I walk on, and though, I have traveled the world their is no place like home - my children and my family have forever been blessed with the greatest home we could have. May God bless our military and the familes who suffered as a result of the attacks on 9/11. God bless America and your families. As my dad would say…‘don’t take our liberties for granted…and stand for what is right, even if you have to sacrifice yourself ‘…🇺🇸.

Bill Dickey

Sad but beautiful memorial and museum. Beautifully designed, nicely laid out. Spent about 90 minutes inside and saw pretty much everything, including the "hunt for bin laden" video about the seal team mission that got him. Emotional museum, but not overwhelming. Highly recommended.

Robert Alvarez

This was an amazing experience which brings back a flood of emotions, thoughts, anger and peace. Please set aside 2 hours minimum to go through the place, 3 would be my suggestion. So many things to read and see, memorial of fallen heros was real to see faces and stories to names. I would avoid bringing little ones to this not for anything bad just keep the ambiance in peace. Places echos so little ones can be disruptive.

Justin N.

The historical exhibition handles a very difficult topic very well. Be aware that due to covid related restrictions some of the more emotionally provocative material is missing (voice recordings on phones and some video material that is tucked away in corners). Given that everyone is vaccinated, masked, and case numbers are low, I thought this was a bit over the top. But of course that is my opinion.

Togiak Bentley

Somber, graceful, respectful. COVID brought new business hours, they close the facility at 5pm, so make sure to get there before that, the rope off the whole plaza and you can't get within 100 yards of the remembrance pools.

Gabby Loment

Beautiful exhibit... well planned out...detailed.... This is so sad. I highly recommend visiting here if you're in New York City! It's a must see.

Geoff Ashby

An incredible place of mourning, remembrance, respect combined with the power if the American Spirit, unity and forward vision. The 9/11 memorial is an honor to visit. Take the opportunity to say a prayer for the lives lost, pray for strength, comfort and peace for the families and know what a great nation we are standing together!

Natasha Jennings

It was very peaceful there. Everyone was very respectful of the property. You could feel the energy in the atmosphere that thus isn't a place to play around. Everyone was just quietly paying their respects.

Javier Fernandez

Very touching place. There is a calm atmosphere all over the museum. Lots of things to see but too many people The museum opens at 10, but the line starts earlier

William Clark

First off there is no reason why this national treasure doesn’t have 5 stars. One of the deadliest attacks on US soil and there is no better way to commemorate the brave men and women who sacrificed everything to prevent, rescue or survive this horrible attack. Having someone very close to me dying in building 2 of the twin towers makes this very bitter sweet. I’ve visited the memorial and museum on multiple occasions, each and every time it gets to me. The memorial is a humbling experience to just sit by the water fountains inscribed with all the names of those who we lost. I sit and reflect on where we were, where we are now and how far we have to go. Basic human compassion is lost in this world. Being here makes me centered and helps me refocus on just being a better human being. The museum is jam packed full of artifacts recovered from all crash sites, remnants of the twin towers still standing, recordings of actual events that took us all by shock and horror on that fateful day almost 20 years ago. I can still remember what I was doing when it happened. I can still remember the feeling of hopelessness and fear of what the world is becoming. That fear unfortunately still is with me after so many year. Something gets me every single time I go. This time it was the k9 rescue exhibit. Next time, who knows what it will be, but I welcome it. It just means you’re human to feel emotion when seeing what happened on that horrible day. The entire experience like always is a kick in the gut and a reminder of how far we have come and how far we still have to go. I cannot recommend this anymore then anything else I have ever seen in my life. That’s how strong I feel about it. With that being said, bringing small children is highly irritating and should be avoided at all costs. I don’t care if you have to take turns staying outside while the other parent goes in, but to have small children running around screaming and hitting the exhibits is both rude and disheartening. This is a place of somber remembrance, not a playground for your children to play in. I purposely didn’t take a lot of pictures so that it gives me a reason to revisit and gives reviewers the opportunity to experience the remarkable and tragic part of our history.

Rich Van

Beautiful, tranquil & harsh at the same time. Loved being there with my brothers & sisters from Irreverent Warriors on October 16th. Not easy to keep a dry eye. Must see place if you can.

James Slauson

The 9/11 Memorial and Museum is amazing. The incredible sacrifice that so many men and women made on that day is deservedly immortalized at this museum. There are so many stories of sacrifice, heroism, and hope that I learned about during my visit here. As for tips: I HIGHLY recommend getting a tour and purchasing your tickets online prior to the day you’re going for two reasons: 1) it allows you to circumvent a large line outside (which was nice when my wife and I went because it was raining) 2) the tour guides are amazing and have incredible insight and knowledge of details that you can’t get by just walking around. I wish I could remember my tour guides name to give him a shoutout because he was amazing.

Kenneth Woodruff

Absolutely breathtaking! Words cannot fully describe what this memorial means to so many people & the successful serenity they have created behind this. So grateful we managed to stop by while in NY. Certainly is a moment we won’t forget.

Sir Boris Dumpling “Jojo100”

We visited the memorial when stopping off in New York for a couple of days. We had wanted to go there after being in the Bahamas when 9/11 occurred and where everyone at the resort was stunned. It is very well designed and a very tranquil place even with many people around. For us it is one of the places that everyone should go to if they can, just to feel the emotion and confirm just how mad the world has become.

Chi Lam

Beautiful and mesmerized landmark. The water fountain is one of NYC most iconic structure building Love it so much. Stunning and beautiful architectural building. 100% recommend. Must visit for traveler and tourist

Alex

Very well put together. One of the most amazing and unique museums I ever been into. The museum guide might tell you it will take 1.5 hour to see the entire museum. Unless, you are speed walking and skimming I DOUBT it. I read through a lot of it and skim through some exhibits and took about 3.5 hours. I think I could easily made it into 5 hour day if I went through everything. Just a heads up, but amazing exhibit.

Jason Webb

Amazing and sobering. This memorial is very well done. The museum is fantastic too. They have an open area prior to getting into the depths of the museum. The museum itself is recommend for ages over 10. It can be very emotional in there. It states 45 minutes but I could have spent at least 90 minutes if I read / experienced it all.

Nancy Farrell

1st time to the 911 memorial. It was quite moving for me. I had not returned to this site since 2000 the year before the towers fell. A beautiful memorial for such a horrific event. I will visit the city again to see the museum as I know that will take much more time

Kasey W

Sad and inspiring at the same time. First time seeing the place that drew me in to raising my hand promising to give my life for this country if needs be. God bless America. God bless ALL Americans. God have mercy on our enemies for we won't.

Riley Jones

One of the most incredible museums I’ve ever been to. The building itself is so well designed and the exhibits are well laid out. The fact that the museum sits right on top of the original foundations for the towers, which you can still see, is pretty amazing. The collection of items they have from 9/11 is compelling and really does justice to the tragic event, and then some. Worth every penny and a must-do in my opinion.

Htown Andi

I was there on Monday 9/13 and unfortunately even the outside area was closed after 5:00 so all I could really do was walk the perimeter. And now with the new mandate you need to be vaccinated to go into the museum. I was still very happy I went. I hadn't been since it was first opened and I felt so comforted that all the trees they planted were thriving including the survivor tree. It's a place everyone needs to go and see.

Paul Barney

Very well done tells the whole story and is very powerful. It would be hard leaving there without feeling a great respect for the victims and events. Good job New York very well done.

Sandra Roamer

So loved the way the footprints of the towers have been memorialized with the names of our fellow Americans who perished there. Peaceful and solemn. Museum is well done with lots of video and audio visual. Note: taking photos is not allowed in the inner part of the museum. Took the PATH into the WTC station and was right there.

Jodi Kuhlers

This place has awesome pizza. You order from a case of various made items or you can order what you want. We ordered from case which they then put in the fire oven to heat. It was very quick. There are a few tables inside to eat at or one can take it. We will definitely visit again and try something else from their large selection.

Emma Real

There are no words to describe this place. It's simplicity is a perfect way to remember all who were lost on that tragic day. The reflecting pools placed on the footprints of the towers, with the names of all the victims written around it is beautiful. The Survivor Tree, a tree that was somehow left standing among all the chaos provides hope that can all survive even when there's so much chaos around us. The museum itself, again, there are no words to describe the emotions you will feel going through. Please go, please go pay your respects to all who were lost on that terrible day, and remember how we came together as a country to stand strong.

Alan Varghese

A deeply emotional experience that gives you a clear idea of what happened on the ground on 9/11 and makes you learn both the worst and best of what we as humans can do before we leave this world. Easily a two hour visit just to the museum without going to the North and South pools. You can get free tickets for Monday evening at 3:30 if you book them on early Monday morning on their website. Else it is about $26 for most adults. The museum is filled with various large exhibits like the damaged antenna from the towers, destroyed firetrucks, building beams and pillars from the original tower. Many artworks related to 9/11 are also being exhibited. A lotot of screens were showing footage from 9/11. The part I remember the most is the story about how so many firefighters went into the burning buildings knowing the risks and being willing to sacrifice their lives so readily to save another. They also have a merchandise facility from where you can buy many different foods like shirts, hoodies, magnets etc.

Amy Bowles

Well worth the visit. Very educational with no political ties. Easy to find. We went on Labor day. Was not busy. Short line to get in. Didn't shop, but the l Mall was interesting to see.

Samantha Holmes

The memorial was very well kept. It was so emotional being there. The staff was well informed on information and respectful. They have someone go out every day and place a rose in the engraved name of every lost soul whose birthday it is that day. Unfortunately the museum was closed the day we visited.

Wendy Johnson

They have done an excellent job honoring those fallen in the 9/11 attacks. This memorial was breathtaking and beautiful. If you're in NYC, this is a must see! Also, just around the way are some cool painted buildings to see too. Oh! And the Oculus, that was awesome to arrive at and see the view.

Tonya Johnson-Jenkins

This is such a beautiful tribute and memorial. Just to be here and to be able to visit this sacred place was just wow. Iconic structure. Sobering because we can remember this tragic event and all that was lost. Thankful to bear witness to this place, this spot to be able to pay tribute in such a beautiful way. So peaceful and serene here. Stop here to see for yourself. The pictures don’t do it justice.

William Raines

The infinity pools on the foot prints on the original sites of world trade one and two are elegant. A must go in New York over all other places. This history should not be forgotten and the museum is very well design and planned. Very clean inside and the vibe of the whole memorial is unlike anything I have experienced. I got very emotional in there, especially sitting in the room where the voices of the deceased family calls out their names.

Corey McKittrick

There really aren't any words for this. This is a must. Tell the ones you love that you love them every day.

Raaman Nair

It's amazes me how some people have little respect for this place. Thousands died here and this is a place of mourning. Posing for selfies with silly poses for Instagram infront of pictures of the dead is just wrong. Rest in peace for those who lose their life and you're never forgotten.

Chris Cap

Unforgettable!!! One of the most beautiful experiences you will ever have... if you can get past the insensitive tourists who think this is Disneyland. If you can take them out of your head this is a really touching and tasteful tour. September 11 becomes real again. Haunting, poignant, unforgettable. This is true NYC at its most beautiful!

RJ Olson

Wow what an experience, if I would of missed this o would of been distraught for a long time until I got back to lower Manhattan. As you will see in the many pictures I took to share with you.

sean simpson

It's really surreal and mind blowing to see a memorial with the waterfall where one of the tallest buildings in the world used to stand. I couldn't help but think about how many families we're affected and are still being affected to this day. It was a beautiful memorial but such heartbreaking memories. I stood there at the bottom of the new One world trade center and imagine how horrible it must have been to make the decision whether you were going to burn to death or jump. If you want or need a reality check 9/11 memorial will provide it

Quintin Espinosa

I went to visit this site and pay my respects earlier in the day and make sure I gave myself enough time to truly grasp what this city went through on that fateful day. The memorial is jaw-dropping when you see the size and scale and then seeing all the artifacts in the museum makes you want to hug and kiss your loved ones as soon as you leave. The most memorable parts to me were the voice recordings of people trapped in the towers calling their loved ones to say goodbye and the store window that was blasted and covered with ash. It’s simply worth the visit if you can stomach the tragedy but it’s an important part of our recent history.

Donna Behan-Flores

Definitely a place to visit and pay respects when in the area. I'm glad we did. There is a lot of beautiful places to see in the area.

Bowie Alexander

A monumental achievement in it's own right. Much care was taken to ensure the victims and rescue teams are never forgotten. Simply amazing and a must visit.

Mike W

A beautiful, emotional, somber memorial that is very tastefully done for all of the victims. Was disappointing seeing people lean on the memorial, luckily the security around it promptly out and end to it. Be respectful, and quiet while here.

Steve

This experience brings you back to September 11th 2001. It's sad, but brought me deeper into the stories of people who survived and those who unfortunately didn't. It's a memorial and also a museum with artifacts of the day such as a recovered fire truck, news videos, the last column of the Twin Towers, and so much more. The museum even takes you through the aftermath of how the country responded and even what the Twin Towers once were. The most impactful part of my experience were the stories I read of the people who were there that day, videos of the FDNY going up into the buildings, and the reactions caught on camera throughout the city and nearby the Twin Towers. Everyone should go and visit the museum at least once.

Robert Winzenburg

Incredible place to visit! It was very emotional seeing the memorial and very exciting going to the top of the new One World Trade Center. It is a little pricey ($30 for parking and $43 to go to the top of the tower), but it was worth every penny! This was an emotional and spectacular experience!!

David Ayala

My experience was that as soon you go down the stairs you can feel the emotion fear anxiety sadness is very important that we never forget the day that all those people with family and childrens lost their lives. god bless their families god bless the world🙇🙏 …

Rebecca Gwozdz

This museum was very moving. It's a little bit difficult finding your way around the building without backtracking. However, the staff was incredibly helpful and willing to answer questions. We did not take one of the tours, but appreciated that tour takers had headphones listening to the tour guide that was talking softly into mic. This allowed for the quiet reflection that was happening throughout the museum not to be disturbed.

Edward Wire (Eddie Wire)

No visit to NYC would be complete without visiting the 9/11 memorial site and world trade center. The reflections of the sky on a sunny day is so beautiful. May we never forget.

Glenn

Absolutely breath-taking and emotional museum that was very well-done for all the victims of 9/11. Walking through the museum and seeing all of the artifacts and pictures of the victims was incredibly emotional. It was a beautiful museum that was put together very well. I would recommend it to everyone.

Kristie House

Love the way they did the memorial, it really touched my heart to be there and see it. Gave me chills. I love that they built it down instead of up, really drives the feeling home. Wonderful memorial for one of the worst days in my lifetime.

Jorge Escudero Jr.

A surreal experience, at least I got chills. To me it's a peaceful place even in the middle of the busy New York city chaos.

Melissa A

Amazing tribute. So heartbreaking. Most of us remember this day and walking through the museum was kind of surreal. We spent 3 hours here and that was with 3 kids (17,15 and 8) and they had a lot of questions and genuine interest and such pure compassion. You can't take pictures in over half of it so you have to go to really see it all. I would 100% reccomended stopping by if you're in NYC.

TIMOTHY HERNANDEZ

Definitely a wonderful place definitely wonderful place to come to remember and have a moment of silence and just be thankful for what we have and remember what we lost

User Name

Very VERY powerful and emotional museum, especially for those here on that fateful day. The museum is large, spacious and just very well-done. Do take the time to read and hear all the stories because it is really the most uniqur museum in the country.

Katie Franz

The memorial site is beautiful and thoughtfully laid out. The docents were so knowledgeable and willing to spend time answering questions and sharing experiences about the events of 9/11.

Annia Muñiz

Very impressive, they created something so beautiful out of a tragedy, that it leaves you speechless. The windows of the story sequence, the least you imagine is that when it is over, the windows go up and you see an incredible view. The museum has a cafeteria inside, with nowhere to sit.

Vanessa

Beautiful memorial. Worth the trip. The adjacent shopping is also great

John (Signs-of-the-Times)

I was told by a friend a year prior that I must visit the museum when in New York. How right they were! I spent 3.5 hours in the museum alone! An extremely respectful museum, and an extraordinary memorial to those souls who lost their lives in the unspeakable acts. Please, if in New York, go to this memorial and pay your respects. To the people of New York and beyond, who lost their lives that day (and in the period thereafter) as a result of those acts, you will NOT be forgotten. To the families left behind, you are NOT alone. New Yorkers... what a great legacy you have built. God Bless America x

Wade Pond

The meaning of the memorial is profound. The exhibits and the layout were thoughtfully composed. The variety of the displays had something accessible for a diverse crowd to experience.

Ernest lml

Respect for all those victims and brave rescuers and police officers who died that day that changed the United States. God bless America. 🇺🇲🙏🏻 …

Carey D

This venue had me feeling like wow and I felt ask those emotions from that day. My brother was enlisted and had to deploy soon after the attack. This serene and calming memorial is beautiful. Simply stated you need to go visit.

Marion NYC

This is a fantastic MUST go to museum for locals and tourists alike! They did a fantastic job putting this museum together. It’s a wonderful reminder see that Love is Stronger than Hate. This is available for Free on Mondays between 3:30-5 pm. This is not long enough to explore the museum but it’s a great start. I highly recommend this place when in the Lower Manhattan area!!

Rachel Miner

What a sacred place. This is so peaceful and you can feel the spirit. The waterfalls are such a wonderful way to show respect for those that lost thier lives that day.

Lynn Jaspersen

Highly recommend! Whole new perspectives offered by survivors of the 9/11 attack. Beautiful, touching and informative.

Samuel Alvarez

This museum is the-MOST well-put together museum I've ever been to. It was such a great, thought-out homage to the great heroes and victims of our nation's worst tragedy. Yes, you will tear-up during the self-guided tour, but you will appreciate all the heroes of that day. There are so many little-known facts about that day and you will learn to appreciate the sacrifices even more. I will definitely come back next time I'm in NY!

Julie Preston

Just visiting the pools outside the museum is a very touching experience. I found people to be very respectful of the surrounding area with good police presence. Also, right now the entrance to the museum is still limited so you can't just show up same day expecting to get tickets. We reserved ours and saw people being turned away. The inside of the Museum is phenomenal. Plan to spend at least two hours. My best advice would be to put your phone away, look, observe and read the plaques. There were far to many people in the main part of the memorial (inside) with the honorary wall just sitting on their phones. We were disappointed to see that aspect. This museum is to honor those who were lost that day. Go and take time to pause and take in the many stories of that day. We looked at so many and were touched by the personal items, including shoes covered in dust from the buildings. The firetruck display was also very touching -- be sure to read the story that goes along with that. An entire firehouse lost. Also, the dogs of 911 was a must see and read! This makes that day so much more real. Go and experience!

Jenny L

I liked seeing the 9/11 memorial especially just after its 20th anniversary. It really helps you understand what happened on 9/11 and the impact it has made on those who died and those who survived it.

Amit Agam

The museum tells the story of 9/11 with great detail and sensitivity. From outlining what happened to sharing stories about the victims and explaining the back story of the hijackers, it does a great job all along.

Christy S

The memorial was wonderful! A beautiful and gorgeous tribute to those lost that day. We did not visit the museum due to the covid guidelines. We will make another trip when a "new current issue" has taken the forefront.

Blanca Bustos

Excellent museum. Only thing that was a negative, was the woman at the entrance scanning your purses. Rudely told me to take off my coat, I couldn't understand her and asked her what she said. She snapped back her demand to take off my coat. I apologized for not understanding her through her mask. She snotishly said ,'Youre the only one". Get a different job uf you don't like working with the public.

Victor Ciulei

Very beautiful place. You can feel the history behind it. It's very fitting

Christian Kolb

NY did a fabulous job in how they memorialized the sites of the two buildings. Had time to stop by and look and pay my respects was both awe inspiring and heart stopping at the same time. Something all Americans need to do.

Nija Saunders

I bring my friends from out of town here because this is one of the places that they wanted to visit. And they loved it

Reese Shaw

So totally worth getting a chance to pay my respects...May God Continue to Bless America!

Bruno Braga

What a place. I was told when you are there, you will feel something. I wasn't sure what people meant about it till I got there. Not American but you truly do feel something when you stand there and just think about what happened and thinking to myself, where were you when it happened? They really did a great job cleaning it up and making it look beautiful. They are cleaning up buildings around and seeing the future buildings look nice.

Some Guy From Pittsburgh

The enshrinement of 2966 souls will always be remembered here in downtown NYC with an epic memorial that is greater than the false profit mohammed.

Andrew Keel

I remember seeing the area six months after the attack. This is an incredible area. They have transformed the site into not just a memorial, but one of the most memorable places in the united states'.

Katuschka Rakovec

The absolute best museum I’ve ever been to. Every single detail is so thoughtful and thought provoking. It’s a place of such mourning, remembrance, and honor. There is so much to experience and take in, I hope to visit many times in my lifetime.

Daniel Craig

As a volunteer firefighter, it was a great experience. There is only few people on this world that do sacrifice themselves to save others. It should make us all appreciate all what Law Enforcement, Fire, EMS, 911 dispatchers and the Military do for us! The museum was great to understand how and when the events happened. God Bless America!!!

John White

Really beautiful and amazing space. The reflection pools are amazing and the park is so quite and allows you to reflect

Adriana Larotta

I'm not a fan of museums, but I loved this one, the way the tell all what happened on that day is very creative, respectful, and really make you feel close to the victims, to know the story behind of each person, it's worthy to go to the museum, it is included in the City Pass, also you can buy the admission, nevertheless I take advantage of the free Monday admission, you have to reserve tho, in the web page you find where you should reserve, it has to be early in the morning, 1 hour and a half is enough to walk through the place. Totally recommended.

Josie Santos

Words are lacking to express what we feel to be in this place. It is a mixture of pain, sadness and anguish. As incredible as the place is, it's impossible not to get emotional!

Stanley L

A great museum for understanding the 911. You can immerse into that day and feel how New Yorkers experienced on that day. There are recordings, audios, videos on that day to let you know more about it. The reconstruction and recovery process is also included in the exhibition. One of the best museums in New York City, a highly recommended museum!

L Lester

Many observers out yesterday. Over twice as many as 5 years ago. The atmosphere was more respectful and reverent. In 2016 there were so many protesters and people with handbills saying this is a hoax. The memorial and museum are well done and worth a visit. Try to see the memorial at night as well as during the day..

_slimmy

A must go in New York over all other places. This history should not be forgotten and the museum is very well design and planner. Very clean inside and the vibe of the whole memorial is unlike anything I have experienced. I got very emotional in there, especially sitting in the room where the voices of the deceased family calls out their names.

Carmen G

Beautiful memorial, plan on taking Kleenex, you will need them. The museum and pools will take all day, plan accordingly. A must if you're in NYC!

Melissa Stanton

My hubby surprised me for my birthday to take me here!! So breathe taking! Relaxful and peaceful!! To see this in person and know what happened here is so important!! I had family members work in this area during 9/11!! Thank God nothing happened to them but my heart goes out to those who lost their loved ones!!! You must visit when u have a chance!! I highly say take the ferry over.. we drove and going through the tunnel was 1hr to go 7 blocks!! It was crazy

Michael Giaccone

I go down here every few months. I get the feeling of peace and relaxation. I go home here a lot due to my brother died here that day. I feel like I am with him here. If you get the chance go into the museum if you don't know a lot about that you will learn a lot . I am unsure if they offer tours but if they do take one it will be very educational.

Glen

Beautiful. Solemn. Heart-wrenching. It is impossible to not be flooded with varying emotions during a visit here, whether it's remembering where you were on that day or remembering fallen brothers and sisters in the wars that followed. A must stop for anyone coming to NYC.

Jakob Carstens

Very crowded on Thursday, I recommend rather going on Monday. Unfortunately the inner exhibtion of the 9/11 events is very packed in small rooms with hundreds of people, while the space around is mostly empty, but still impressive.

John Hill

Very emotional place. One of the worst days in American history but a time when so many came together to help others. Sorry to all of those that lost their lives, their families and friends. We will never forget.

Cheryl Blair

Easy to travel to. I loved the experience of looking at all of the 9/11 displays. It is so beautiful inside. It has changed so much since I had been there 10 years ago.

Robin George

Very nice memorial and museum. Emotional and educational, brought back so many memories.

Tim Rooney

Didn't get up top but every aspect of my visit was wonderful. Including a wonderful shopping at a nice designer's center with every world famous designer represented! Loved my visit and made many purchases!

Jose Cipreny

Love coming to One World Trade and I see it everyday while at work and even on my own time I have such a connection there

Gabriel Flores

Do not miss the opportunity to see and feel the infamous day. Tears and heartbreak turned to true American pride washing away the political divide our political leaders want us to keep occupied in. I came away again remembering who we are as a people, as a nation. I think if everyone went to see thia hallowed ground, we would all come back together as one nation, indivisible!

Aaron Miller

Absolutely phenomenal! This is a must-see when visiting NYC. The grounds outside are breathtaking. When you enter the museum, there’s a security check as if you’re at the airport (shoes kept on). As you make your way through, there are a number of exhibits that will touch you emotionally, possibly unexpectedly. For me, it was seeing all the photos of everyone who passed on 9/11. This includes the towers, planes, Pentagon, etc. Off to the side in a separate room, were images of the victims, one by one, with audio of a family member or friend saying something about that person. Be prepared to see mangled steel and antennas, parts of the aircraft that hit the towers, and firetrucks that were destroyed. The museum is several levels beneath street level, so you get to see the partial beams and foundation when it was first constructed. One of the first exhibits you see is about the construction. When I say phenomenal, it is! Kudos to the architects and developer who came together and crafted this entire site. Both above and under ground. I don’t know who they are, but it’s worth the mention as urban renewal and architecture is something I’m interested in. As of this writing, it’s encouraged to buy your ticket online for the date and time of your choice. Also, wearing a face covering is mandatory.

Dale Christensen, Sr.

Just breathtaking! Long overdue and difficult, but necessary for healing!

Trina Gregory

For such a horrific event, the museum is a beautiful tribute to it. Especially the stories of those who lost their lives.

Jonathan David Sabin

A deeply moving tribute… Photos copyright Jonathan David Sabin

Aaron Scott

This was incredible to see and experience. The absolute heart of the city. It really takes you back 20 years seeing this monument and remembering all the lives lost.

Alexander Lobo

What a beautiful place to explore. Not only beautiful but also full of stories. I got to enjoy this adventure with some friends visiting from Costa Rica 🇨🇷 as a refence I told them about a couple of pictures I treasured from a time I visited the Twin Towers with my parents years ago. We spent a couple of hours reading and walking through the top of one of them so we could see the City. But then after 9/11 everything changed the course of history but not the heart and spirit of the American People. From all the suffering and the ashes of what once were the World Trade Center...America decided to rise again, like the Phoenix emerged stronger than before and was able to tell humany that no matter who strong and sad the story is, the final word is always written with the ink and the magic of the writer. This area is worth visiting...it is just gorgeous.

Angela McGinnis

Amazing and heartbreaking 💔 This was number 1 on our NY checklist and of course it did not disappoint. I feel like my 8 and 12 year old got a good education about 9/11 and the impact it had on our country. We were given a mini tour by one of the security officers who was extremely knowledgeable. I was behind a native New Yorker throughout and got to hear her tell her son the events from her perspective which was even more eye-opening. Just wow...

Efren Lujan

We took our daughter who was not born at the time and to see tears come out during the tour was emotional for us.

Megan Wilcox

Beautiful memorial, they could not have done better to honor those who were lost here. It is roped off now so you can't walk up to the memorials, but it's a good area to walk around anyways.

Miguel Acevedo

My respect to those people. Who died in that tragedy including rescue people and authorities that tried to help. Nice place to get another perception of live.

Geo

Beautiful Memorial. Very busy but laid out in a very well manner. Clean restrooms and alot of sitting areas to rest. Treat place to learn about the events that shook our Nation.

osama farouk

Magneficent place so many lost lives therr

Derek Hudson

The memorial was very eye opening and sad. A must do for anyone in the area.

Bobby Perez

THEY CLOSE EARLY!!!! But breath taking!!!! Really make you feel some kind of way I still remember 9/11 like it was yesterday

Kelly D.

I visited the Memorial. It is very well kept, clean, and easily accessible. The Memorial is definitely a must-see spot when visiting NYC.

Brian Stephens

Very humbling experience. They did a great job with the museum and memorial.

Juan Sanchz

Never forget is peacefull this place even the memorial museum is great experiency

Sheri H

The Museum and Memorial are very moving. I can't believe that this tragedy happened 20 years ago! 20 years! I remember that day and exactly what I was doing. How it all seemed unreal! How I felt. I remember. As I visited the Memorial and Museum, I felt the pain and sorrow of the lives lost and those who were affected. As I read the stories and heard the voices of some survivors, of some who perished, and of family members of those lost, my heart ached. It was hard to breathe.

Wes MacMullen

I had an opportunity to visit this memorial site today. The sound of rushing water, and it’s endless cascade into a massive pit was such a contemplative environment. It paid tribute to all the people who died in that spot, and the decades long aftermath. So many lives lost or changed forever, and changes to our society some for which I am proud, and some for which I’m not. I think we (our Nation) did a great job with the memorial

Erin Kennybrew

I have been here many times and everytime it is just breath taking.

Alex Guifarro

It’s beautiful but yet very emotional memorial. I come and visit NYC at least once a year during the 9/11 memorial 5K run.

Melissa Duplechin

This is an amazing memorial and museum. It is very moving with many stories and details about the events of 9/11 and other related events. There is so much to see- you could easily be there for hours. The price is very reasonable. You need to purchase tickets online, but we were able to purchase immediately from a form while waiting out front. This is a must see for all ages when in the area. My teenagers learned a lot.

William Segarra

Outstanding…. Well built and a beautiful memorial. There is so much to view in the museum . Tears will roll down your face seeing what was done on 9-11. We can Never Forget this attack on America and the thousands of lives lost that day. After 9-11 in the Armed Forces many lives were lost and had numerous injuries. God Bless America

Mario

Really touching place and the area is well protected and secured by security officials 24/7.

Shelly Kidd-thomas

Very reverent atmosphere, amazing to think back on the history of this place and the many people that became heroes and helped. I pray for the families that lost loved ones. Highly recommended visit.

P A

Very nicely presented museum by the authorities. Before, during and after the attack. everything displayed. Very emotional experience.

Christa Conner

This museum offered more than I expected. There are a lot of physical pieces & interesting stories from the event. I especially liked the pictures and quite room dedicated to all the victims. Very moving. The timeline part of the museum is also fascinating. Visiting the historic museum is worth your time and money.

Harini Shreni

You can't leave the place without feeling heavy, teary eyed and with full of memories. Trigger warning for weak hearts. It can haunt you for a long time until you get over it. I am not an American but when I was in the museum my heart felt like an American grieving for the people who died on that day 20 years back. Such a sad, sad place you will visit in your life. Apart from that the place is maintained so well, the place is quite and ables you to think about those innocent lives died on that day. Rest in peace heroes.

Joseph “Joe” Schilling

The museum was just fantastically done. It is very long and they do tell you that. They tell you to pace yourself rest when you want. I think it would have been a better experience for us if we would have done that because at the end you just kind of wanted to get through it and get out. So if you do it definitely get it on the City pass and just rest when you need the rest but is absolutely beautiful done the museum inside. What they done with the outside, beautiful. Very surreal at times

Natalie Garcia

So powerful and impactful. My 3 kids 8,10 and 12 were a good age to take here. They understood the importance. A must visit.

Renee “tnvolfan” Young

Very neat and sacred place. It was peaceful even though there were many people there. Beautiful what they have done to honor all of the victims.

Kseniia Boro

The museum is a must-visit. There are a lot of interesting facts and personal things. It was my first time and I cried when I entered the hall with photos of the victims (you can't take photos there). A terrible tragedy, but you should visit here

Ryan Kintz

A truly humbling and emotional experience. They have done a great job of preserving stories, artifacts, items, and so much more from that tragic day. Allow yourself more time than you expect as there is so much to take in at the museum.

J M

For no other reason then I think people cannot appreciate that two buildings could house 50,000 people so the massive voids offer some perspective. This is a nice memorial with the waterfall structure and etched names people can see or find. Everyone knows this is a tragedy, but the memorial and museum offers perspective and also makes the event personal. Let us never forget what happened.

Andrew Rivera

This was a great experience to pay tribute to those first responders and also to those who lost their lives that day. It is a somber experience but was good to go back to that time to be er forget. It bonded Americans in a very morbid and strange way when it happened and visiting the memorial did the same that day. Very humbling.... Could have easily spent 4+ hours reading everything and connecting the different sections together.

Ece Çalışan

A beautiful museum to learn about recent history, and it is an emotional museum too. (Even if you are from a far away country.) It is full of recovered items which are displayed together with the story of the owner.

Carlos Franco

The place is always clean and very well taken care of. You can find customer service personnel everywhere that can give you directions if you lost. It is a good & sad experience.

Daniela Heppard

Humbling and stunning. An amazing architecture

David

Well thought out museum that helps tell the story of all that took place on 9/11. Many touching stories and artifacts to see in person and the events that happened and the heros that served that day.

Premal Amin

Deep meaning for so many people. I don't care if you knew anyone anyone who perished on 9/11. It will have a deep impact on your heart and soul.

Ye-Ari Kim

This Museum has many remains and ruins that were taken after 9/11. I was filled with emotion seeing the many pictures, personal stories, belongings, crushed fire trucks, miniature buildings, videos, and etc found at the museum. I really liked how many primary sources there were and the variety of things found there. It was rather intense hearing people’s personal connections to the loved ones they lost and seeing items that once belonged to them. Such a heartbreaking event and my heart hurts for those who have lost their lives to such a tragedy. Overall very clean, with hand sanitizer everywhere, not crowded, socially distanced, and everyone wearing masks.

Micah Chapman

9/11 marked a transformational moment in my life and served as a catalyst for my entry into the Army. To descend to ground zero and to look into the memorial pools allows for deep reflection of what this chapter has meant for me. If you you are old enough to remember that morning, these grounds and the museum below remind us of that devastating loss of civilian life and our climb out of that hole.

Wanner Aarts

The museum has such great insights it is absolutely amazing 🥰 …

America Rosales

Nice place. If you're short like me it might be hard to see the shape of the entire pool. But stop at any corner and with your phone it will be easier to take a nicer picture of the square shaped memorial.

Liz Baez

Beautifully done. Such respect dignity. You can feel each soul and spirit. You will never be forgotten.

James Creek

Humbling and harrowing experience of what happened on September 11th 2001 - great value for money and I spent 3.5 hours and didn't read everything - a must visit if you want to try and understand what it was like - gift shop slightly expensive but they do a lot for charity - my favorite part of the expedition was the part to the dogs who helped to support.

Theresa R Jefferson

Just visited the memorial outside, and it was very well designed and created. Very moving experience.

Monique Washington

It's beautiful. What an amazing way to honor all that died on 9/11. May they all rest in peace.

Ricardo “Rico” Aldape

It doesn’t hit you at first. God bless those who passed.

Doralis Mendez

Only got to see the memorial but my gosh is it absolutely beautiful. The memorial is breathtaking as well as super serene and tranquil. A nice place to reflect and take in NYC and it’s history both good and bad. I would come here again as the memorial is free and just take it in. Such a peaceful spot, they did a great job with this memorial. It’s nice that such beauty could come out of such a tragic event but this is a nice way to commemorate all those who were lost. ❤️

Avia Bar Kochva

What a beautiful place with deep memories. The was the made it was really making you feel the pain. I think everyone should be there and share a moment of respect and gratitude.

Alanna

Absolutely stunning place and surroundings. I have attached some photos of the nearby buildings. If you are thinking of going here, please do! We went later in the evening, and it was a Saturday, but around the pools it was quiet and peaceful. Such a beautiful and heartbreaking memorial, and well kept. 🇺🇸 …

Roberto Velázquez

Beautiful place with a lot of information and material to learn about 9-11. A must to your NYC visit.

adriBennitez

I went on September 11 and it was very moving to see all the relatives bringing offerings and reminders to their deceased relatives the most beautiful thing was seeing the only survivor of that day this beautiful tree

T B

Heart wrenching, but Beautiful Tribute! ❤️ We also loved that they were able to save a damaged tree, nurse it back to health, plant it near the fountains, and it's thriving. Symbolism at it's best.

Mike MacAdam

Very humbling to be here. The memorial park is very powerful.

Abel Rosales

Birthtaking amazing and sad all at once. Then Once you're here you just think about the people that lost their lives and the families on what they went through that day and how it changed the world. NEVER FORGET

lilith werner

This is a very impactful memorial and museum. Expect to get choked up often. Expect to see video and hear sounds that you tried to forget 20 years ago. Expect to discover new things, such as pictures from the K-9 units that supported the recovery or the handwritten notes that wafted to the ground by people trapped up high begging for help. It can be overwhelming. Take your time and be gentle to yourself if you cannot take it all in. They did justice to all our friends and loved ones who perished on that awful day. If you have visited concentration camp sites/memorials in Europe, this museum will feel familiar. You will find yourself thinking about 9/11 for many days after you visit. Every single American who was grown on 9/11 needs to visit this place and honor those who fell.

Anuj Agrawal

Amazing museum that brings out so much of interesting details and facts about the past. It is organized very well and doesn’t let you loose focus.

Jessica Erin

Absolutely breathtaking and very somber. Even if you only see the outdoor infinity pool, it gives scale to how immense of a loss it was.

Stacy Corrigan

The tour by the volunteers who experienced 9/11 on the ground first hand was incredibly moving. A firefighter and a surgeon were our guides for the day. Much more affordable than the 9/11 museum, loved the walking tour.

Eddie Linss

Hands down one of the most impressive museums I have visited in my whole life!!! The amount of detail in the exhibits is astonishing and the subject matter is so well presented that even if you didn't live through one of America's most tragic days, it makes you feel emotionally attached to the events that transpired that fateful day...

Trent Nutter

Very humbling and a beautiful tribute to all those affected.

diziscurran

Loved it, went on 9/11 was such a great vibe everyone getting along everyone so respectful.

Twix Wickstrom

The place is massive, we spent over 5 hours just on the inside and didn't see it all. It's very well done and worth visiting even if you only have an hour or 2 but if you have the luxury plan for several hours here.

Tucker Spruill

Truly breath taking. The atmosphere is heavy here, and often times erie. It's a very busy but extremely quiet museum. It's truly remarkable and I recommend anyone coming to New York come here. I fact I recommend anyone coming, come here first. This is a beautifully done museum.

Alexander Kanusas

Visiting from Houston Texas. This is a must sight to see for ground zero, it's very breathtaking to view and experience. The memorial is well kept, peaceful and you can feel the tragedy weight in the air. They have the names of those we lost categorized around each infinity pool. Staff was pleasant

Austin Webb

Very beautiful and well kept. Love the fact there is so many staff there that will not let people just do whatever they wanted. Appreciate all the people that put work in day in and day out here. The flowers on the birthdays is so beautiful as well!

Boyenga Team

Truly an amazing Museum and memorial, It is a very sad but telling testament Taking a tragedy and making it into something extremely touching. Walking through the old foundation of the two trade centers inside the museum and the memorial pools were awe inspiring. This is a must see if you are ever in New York.

Jennifer Gromada

This memorial was done in a very respectful way and includes lots of detail and follow up information including the Finding Obama Exhibit.

JC Rodriguez

The museum it's a vivid reminder of that day. It is extremely touching. The full experience is very somber and humble. It does not matter if you have watch movies, documentaries, articles, etc; being there, seeing the items, the sounds of the firefighters alarm is very saddening. A must see, to pay your respects.

Jacob Hill

This is honestly one of my favorite places to visit. The history and the spirit here is incredible. Even though it's a memorial of such a tragic and terrible event, I feel a sense of hope and determination in the buildings and in the people here. I've visited before, and I'll definitely visit again. I'm excited to see what the World Trade Center will look like with all of the towers finished and looming tall. God bless this memorial, and God bless America!

Sheena Boone

It does justice to the people who died. It's still hard to attend. I still remember trying to call my mom to see if she was OK. The first time I went I couldn't stop crying. To those who attend please remember that it's not a fashion show. It's hollow ground. Respect it.

Denise Salamanca

Worth the visit! Well laid out museum paying proper tribute to 9/11/2001, it's victims and its heroes. They have it set up where you only go one way as you walk through which works nicely. The beginning half or so is big open areas you walk through with beams and other parts taken from the towers. About halfway through you enter another exhibit which goes through the timeline of the events of 9/11 and have audio to listen to and short video clips to watch and hundreds of artifacts from the site and the people. This part is truly amazing to see how they have put this together. For myself and my husband it was a painful memory to walk through. For my 10 year old son who has learned about this only in history lessons, he said it was amazing how they had all of that to display. We spent a good 3 hours going through. Recommended!!

Nikola Stanchev

Beautiful place. Parks and peaceful zones.

Philip Welch

We visited the 911 Memorial and Museum not sure quite what to expect. It was a very emotional experience. Photos are allowed but there is at least one area that photos are not allowed. For those of us old enough to remember the 911 tragedy, this museum brings you right back to that time emotionally. It's not a fun exhibit, but something that should never be forgotten!! This place should be seen by everyone, but most of all those that remember that day.

Courtney Duprey

My family and I drove 6 hours to visit this attraction. We were very impressed with all of the information and displays for everyone to hear and see. I would recommend taking a good portion of your day to visit the museum, it's alot bigger inside than it looks on the outside. The museum was a very moving tribute to those affected by the September 11th attacks and to those who have been personally affected by the tragedy. The staff in the gift shop were also very friendly.

jacob stokes

A thoroughly moving experience. Many of us lack a sense of the scale of the 9/11 attacks. After visiting the museum, I feel I have gained a better appreciation of one of the most significant events in modern history.

Lymarie Lebron

Great experience. Not the same seeing it on TV and actually being there. I loved it !

Andrea Daniels

This was another somber moment. To see everyone paying their respect to the lives lost. Another speechless moment. Truly beautiful and breathtaking.

Ingrid McTaggart

This museum was amazing. It contains so many artifacts and so many exhibits that are so well done. Such a somber and reflective place to visit. Our visit to New York would not have been complete without a visit here. I highly recommend it.

Elizabeth Douglas

A very surreal day. I had a chill come over me when I walked through the door. Every emotion you can think of happened. Highly recommend it to anyone especially to all my brothers across this great nation because you can feel the presence of our 343 fallen brothers.

Rob Bredahl

Everyone needs to visit at least once. It is not a "fun" place to see (nor should it be) but it is very informative and educational. Location is actually located underground below the original twin towers and features many details about the original construction. The footprints of the original towers are located in a plaza outside the entrance. They have been converted into beautiful reflecting pools with waterfalls ringed by walls inscribed with the names of the victims from that day. Exhibits are presented in a factual manner and are very detailed. Non-flash photography is permitted throughout most of the museum, but there are a few areas pertaining to the victims where they ask that you not take pictures. Signage clearly marks these areas. Even with timed entry, the museum can get somewhat crowded. However, there is plenty of room to move around and the displays are easy to see. Benches are located throughout for anyone who needs to rest a few minutes. The atmosphere is quite a contrast to the bustling streets above. People move slowly and speak quietly as if in a library. You will see and hear people and languages from around the world. Again, it is striking (but not surprising) how hushed and reverent everyone is. Displays include many examples of the original building's framework, aircraft parts, a couple of damaged fire trucks and many, many other artifacts, videos and displays that tell the story of 9/11. It is an extremely well designed and managed museum. Again, the information is presented in a very factual manner. I have been twice and spent about three hours there each time, but it didn't seem like I had been there that long either time. In any case, it is time well spent.

Rakesh Walter

The 9/11 memorial is humbling and sad at the same time. When you are there, it brings you back to September 11, 2001. The image of the plans flying into the twin towers, people running in every direction and the chaos and panic will stuck in my head forever. Tribute to the 2606 innocent lives that perished in NYC on that dark day is wonderful, and remind us that anytime can happen at any given moment. President Bush said he wanted to express comfort and resolve in his speech addressing the world and speaking to the American people. This memorial shows the resolve of New Yorkers.

Nancy Avilez

First of all I like to thank the people who arranged this place the most exciting amazing place I've seen so far united we stand for this building I enjoy my time with my son and his girlfriend it was breathtaking it was something that I would never forget 106 floors wow amazing got to try it Thank you for the most beautiful day ever in my life

Esther Kooistra

Just breathtaking! I was really impressed by the way the whole story is being told by using pictures, videos, sounds, documents and objects. It let to tears in my eyes and I was not the only one who experienced that.. 🍃 …

Patricio

I recommend not taking pictures and taking a moment to remember with respect. You feel an immense emotional charge there.

JOSE A. LUGO

Unique experience. All well organized with a lot of security.

James Peeler

What can be said about a memorial to one of the most harrowing moments in American (and potentially world) history? Simply standing at ground zero is charged enough. You can feel the weight of the area, and the large installations only serve to deepen the somberness of the experience. Both sections of the outdoor memorial fountains are placed directly where the towers once stood, and feature raised slabs tastefully naming each person who departed from us as a result of the attack. The museum is an entirely different beast. The atmosphere is so heavy, and beautifully represents its purpose. To be completely honest, it feels a bit gauche to attempt to critically review an area of such significance any further, so I'll leave it at this: you won't regret visiting. Whether it's just to the two memorials outdoors, or the museum as well, you will remember every bit of it.

Launi Harrell

The most somber experience of my life. Emotionally charged.

Sam Powell

It'll leave you feeling rather depressed, but to appreciate the hardship and sacrafice that many took to either help and save those they could, it's worth looking into. If you're ever visiting and want to learn something new about this day, I'd recommend checking this out. It's deeply both enriching and heart wrenchingly rewarding to see what all they have.

GOVIND CHAUDHARY

The National September 11 Memorial & Museum is a memorial and museum in New York City commemorating the September 11, 2001 attacks, which killed 2,977 people, and the 1993 World Trade Center bombing, which killed six.The memorial is located at the World Trade Center site, the former location of the Twin Towers that were destroyed during the September 11 attacks. It is operated by a non-profit institution whose mission is to raise funds for, program, and operate the memorial and museum at the World Trade Center site

Eddie Gomez

The museum did a great job with the flow and even though the place is huge, you find yourself following a path. Once inside there is a lot of information, artifacts and displays.

Ryan Turpin

Suggestion. Watch a few 9/11 videos on your favorite provider to revisit this tragedy. Trust me you appreciate the experience so much more deeply. Touched by all of it!

K Campbell

A somber place, understandably. Looking at the reflecting pools and thinking back 20 years to the devastation being shown live on the TV screen, only to come here and see the names of those lost in the attack etched in stone...it hits pretty hard. A nice tribute to those we lost.

Nick Garner

The 9/11 Memorial and museum was very moving and a must visit attraction in a city full of them. More people should visit and learn about 9/11,lest we forget ( as we seem to he doing already)

Melissa Anne

Loved it. So peaceful and beautiful. Staff were really friendly.

Karim Bakayoko

Was there this past September 8 and met with the former Governor Pataky who was also visiting and had a chat with him remembering this tragic day...I love the place. I will always pray the Almighty to bring comfort and solace to the families of the victims and to us all. Those responsable for this will answer to the true JUDGE who is none but the ALMIGHTY...

Jenna Holliday

Absolutely worth it! So interesting and informative. We will be definitely going again! The amount of artifacts they had was mind blowing.

Mark Bruak

2 large waterfalls as footprints of towers remind us of how important people's lives are. And when they are gone how poignant their very personal space was.

Tommy G

It still doesn't feel real what happen at this site may god rest there souls and bless there families. I remember being at the towers often and remember what it was back then. I would advise to go and see the history dating back to when the construction of theses massive building were being built.

Kimberly N

Well, it's poignant and beautiful. If you can go during the week instead of the overcrowded weekends, do. The WTC mall/PATH station building is gorgeous. Clean, light-filled, cavernous.

Marcia Figueroa

This Memorial was so well done! I love that some of the original remnants from the building were still there. It was an ominous feeling. Very surreal

snakeshooter17

Absolutely amazing experience. A great tribute to a defining moment in history, but difficult to live through again. Prepare to spend at least 1.5-2 hours here.

John M.

Obviously this is hallowed ground. The material is sacred and moving. That much is given. The display of the material, (ie the function of the museum) is rather poor. The space isn’t well used. Some areas are positively cavernous relative to what they exhibit, while others are cramped. The TV’s showing the footage are oddly small. The signs are too small, the result being people crane their necks to see, or scramble to get right up front.

Tom and Maribel Cunningham

Absolutely a wonderful memorial. Worth the trip. Plan on spending about 4 hours inside the museum

Ahmed Abdullah

A lot to see a lot to mourn about. A bad day in a beautiful City. The museum was well organized and delivered essential information about the event, the history that surrounds the event and who’s responsible of it. Sadly cause of Covid-19, lots of exhibits and sections were closed.

Becky

Sobering, humbling, well done NYC. Beautiful tribute. Clean. No trash cans anywhere though.

Sonia Caban

Such a beautiful memorial that represented a tragic event. The chaos of New York stops to a respectful silence as you enter the museum. This is a very emotional experience.

Justin R.S. Archer

Its everything you expect it to be and more. EVERYONE I mean EVERYONE should have this place on their bucket list!! Also once you are in the museum you might have to wait in line to get into a "room". DO IT!! Its not a room. Its THE REST OF THE MUSEUM!! Wellllll worth it!!!

Tamara Nieman

Beautiful gardens and landscaping. Such a pleasure to walk around.

mr. croucers

It is a very emotional place. With the message of América inside this place is a good place to visit and to remember the things that happened years ago. Also the price is very cheap. Very recommendable

John Reagan (binaryBronco)

My personal favorite museum in New York. The curators and visionary staff have done an amazing job of presenting this horrific day with the density and solemnity it deserves. Very moving and remarkable. You might need an entire day like I do to witness this place.

Aaron kunzweiler

Words cannot describe this place so I will not try. Be prepared for a Rollercoaster of emotions and a flood of memories. A great place to remember the unity we can all experience as a community when we are less devided by the politics, media and social media.

Al K

Truly an amazing and somewhat somber place. We were not going to miss the opportunity to visit. Parked about a block

Kolby Hadden

I can’t say enough about this memorial! I was 11 when the towers fell and, ever since, always wanted to visit ground zero. I pictured it in my mind several times, but it was nothing like I’d imagined it would be. When one thinks of NYC, they think loud, busy, chaotic. The 9/11 memorial, however, lends a calming sense of peace right in the middle of all of the chaos. Walking around each of the fountains, one will find the names of those lost which may have a white rose placed on it. The staff goes through each day and adds a white rose to the names of people whose birthday it is that day. While there, it seemed as if time stood still and all differences were set aside. Such a captivating experience!

I. L.

They did a good job of respecting those that lost there lives there. They have a large police presence within the area along with multiple park employees available to help with any questions.

Al Washicko

The 9/11 was both moving and informative. Our afternoon visit to the Museum/Memorial evoked memories and emotions that had receded over the years since this horrible event.

Iryna Kasi

I was very impressed with this museum and the memorial. It's a beautiful place to commemorate the lives lost in this horrible tragedy. I cried my eyes out. My 10-year-old was also very touched by the exhibits and the stories. Definitely a must! Travel tip: buy your tickets online ahead of time, you will save yourself time waiting in the line. Also, internet was slow around the museum so I couldn't purchase tickets with my phone.

Dennis Bassetti

A poignant, gut-wrenching reminder of cruelty that still exists in the world. I enjoyed my visit tremendously. Bring a sweater because it's chilly inside. Bring a few extra dollars to leave as a donation to help the museum out as they are donation-dependent. I will visit again next time in NYC.

Kaila C.

If you’re contemplating which NYC museum to visit among many, consider this one your first. It was moving and emotional, even for me as I was very young when 9/11 happened so I didn’t realize the weight of the event. I highly recommend staying and watching the video compilation of Flight 93. The two major cons of this museum are 1) kids and 2) photos. The museum memorializes a national tragedy and has a somber atmosphere so whining kids zaps the mood. I get it, they’re children but there are other things to see if your child likes to act out in a place like this. Selfies in front of a picture of the burning towers and getting the right angle to take a picture of a fire truck whose crew all died in the towers also seems very disrespectful to me. I’m glad a large part of the exhibition had a “no photos allowed” rule and I wish it was a rule since the beginning. All in all, carve out some time in your day to see the museum and come early if you can. It took me 2.5 hours to read and watch the major parts but could’ve used a little more time as I rushed through post-9/11 exhibition due to me seeing the place a few hours prior to closing.

Carter Evans

Very emotional experience. I was almost 9 when the attacks happened so it was a very shocking moment from my childhood. Being able to see the faces of all the victims and read about how these evil men planned this attack was a sobering and humbling event on an otherwise fun-filled vacation. There's a lot of walking but I highly recommend it.

Daniel Zarate

First time in New York City. I will never forget this day. I couldn’t believe this scene actually took place 20 years ago, It doesn’t feel real, and so much feelings.

D. Majesty

I was very emotional being in this Museum. Beautiful Museum. One of my memorable trip to New York City. It would have been nice if they have more artifacts inside the museum !! like a squad cars, civilian cars that was impacted in 911. they only have Firefighters truck and some bicycles. But it's still a beautiful Museum I recommend anyone that take a trip to New York City to visit the 9/11 Museum it's worth it...

Will Ryan

Absolutely beautiful. The most beautiful tribute to all that had fallen on 9/11

Tim Trent

Tour guide was great. Very interesting and knowledgeable. A very special place

Carlos Chaluisant

So emotional, and impactful even 20 years later. Was trying to keep it together the whole time. Beautiful monument to that tragic day.

Shneur

A must visit while in New York. Museum and 2 water fountains where once stood the 2 world trade center buildings, names engraved in stone for those who died that day.

Sophia “SoJo”

This water fall also represents the tears we continue to shed for the lives lost that day and the way our lives changed forever. We will never forget.

Dominic C

For all those innocent souls who perished. May their souls rest in eternal peace. May God grant strength and blessings to all the affected families to tide over their sudden loss. God Bless.

Scott Read

It was a very humbling experience. Very hard to walk through. Knowing so many lost there lives. RFB 343

Jm C

I visited the 9/11 memorial before it was completed many years ago. This is a place where people come together to mourn the lives that were lost that day on 9/11/2001. I was born and raised in New York and I will never forget how magnificent these towers were and how they stood so tall they almost touched the clouds. This memorial is beautiful..

Thomas Abeling

All my respect. If you like to visit the museum, get there early or get the tickets online.

kensho production

A must for every American. Very emotional. Way over priced, but still a must.

Jody E

A very emotional experience. Impossible to take it all in at one visit. Highly recommend

Taylor Mariah Hellman

It is an amazing and humbling experience that everyone should go though. We went to both the Memorial and the Tribute Museum. I recommend going to the Memorial first and then the Tribute. The tribute offers a ticket that comes with and audio tour around the 9/11 Memorial grounds.

Jiah

One of the best museums I’ve been to. I know it’s important to learn what happened on September 11 . It was just a great experience to remember that day.

Paula Gustafson

As always, one of the most humbling and spiritual experiences. They’ve done an amazing job memorializing that day in history and in all our lives.

Franklin Dillard

I explain to my 5 year old daughter the best I can to a 5 year old, what happened here, and why were are visiting. While holding her up to see the fountain, she sees the names inscribed around the edge. And in the innocence of a 5 year old she simply asks, "Daddy, can you read me their names?" I reply, "Yes sweetie, OF COURSE..." and I do my best to read their names through tears until her 5 year old attention span wavers.

ItsNava

It’s very emotional to see this! It was fantastic to explore in 9/11 museum

Tiffany Laymance

Beautiful! Very touching! We were all very emotional looking over all the names! We would have loved doing the exhibits but to expensive for a family of 4! My family was involved with 9/11 and I wanted to take my children to teach them and show them everything but times are tight right now!

LuzSelenia Loeb

Very poignant... some portions of the 9/11 story I wasnt aware of. Moving to be in the presence of the actual building and artifacts from that day. Tickets are very expensive. Should have a discounted rate for low income people because very important part of US history that all should have access to. Most impactful portion was speaking with an 81 year old volunteer, George, who was on the 48th fl of the north tower that day. Said having a hard time... makes me wonder if 8/11 survivors are supported as should be. I truly.hope so. True honor to meet George and hear his story. Most importantly, was able to introduce my son to him who now works across the street. I cant even imagine the horror of going through something like that esp now that my son is right there. So important to pass down to the younger generations the importance and significance of that day and how ot changed our lives forever. Believe I accomplished that for my children that day. #Grateful Sad exhibit, but important lesson not to be forgotten. Wish there were some more affordable options in the gift store. Also, not allowed to use flash there. Many exhibit areas were larger than life. Truly extraordinary documentation of that moment in time. Ty

C Wahl

Beautiful, disturbing, and emotionally evocative. The tears lost were worth it.

The Devs

Flew there, took only a little bit and while the landing was rough, i can't blame them. lovely air conditioning, very warm for the cold September nights. food was good if not a little burned. Loved it!

Andres Ayala

This place is one of the most historical places I’ve ever been to. So full of emotions, you could almost hear the noises, feel the victims’ fear, and just acknowledge what they went through. The memorial fountains are just plainly breathtaking. Rest In Peace to all the victims of 9/11/2001, 🇺🇸NEVER FORGET🇺🇸 …

Richard T

Everyone was like family god bless us all

David Connell

Fantastically done! Too many emotions to truly capture an adequate representation of what this place means and stands for. Highly recommend! Never Forget!

dieboy

What can I say, other than it's a beautiful memorial of a tragic day.

Tastefully Digressed

The memorial focuses on the heroism and bravery of those who responded to the tragic event. Which is correct. It's hard to separate the events of 9/11 from the two decades of wasteful and failed wars that followed. I think the water in the waterfall represents taxpayer dollars and the hole is the military's insatiable appetite.

Toby McMillin

It difficult writing a review on a memorial. However, it’s Very humbling. They did a very good job all over the place honoring the fallen.

Karl Knoedler

We first came the year it opened. So much has been added to remember. Most certainly should be on everyone's list if must do's. NEVER FORGET.

Tammy Whitacre

A must on any visit to New York! Absolutely a profound experience.

Jenn Throop

A must do/see while in NYC whether you’re a New Yorker, an American, or global citizen. It was emotional. It was inspiring. If you are in NYC - do not pass up the opportunity to see this. You will leave with a refreshed appreciation for your loved ones and for first responders who risk their lives everyday. Do not miss the exhibit displaying the hundreds maybe thousands of original artifacts, debris, missing person signs, personal belongings like shoes and purses, etc that were found at ground zero, it will literally take your breath away and every single one of the items you see will just simply move you to tears.

Yours truly Michelle

This was a very emotional yet beautiful tribute to those lost on 9/11 a very memorable experience

christian bermeo

Went on a Thursday morning, was already packed with tourist (as expected). As a born and raised NYer this was my first time going to ground zero(Aug, 2021) because it was too hard to bear, the museum/memorial brought back flashbacks of that day being in Brooklyn at the time. Love how they honored so many heroes and victims on the worst day in USA history. Be prepared to shed a tear.

Glenn E

Marched with my Union Local 1 Elevator Constructors for 9-11 HEART! Emotional as always when i'm down there. I spent alot of time there helping in the aftermath and i feel 20yrs later the same as that morning. NEVER FORGET. NEVER FORGOTTEN.

Gaurav Mishra

I visited here for the first time. It was not very crowded. It was nice experience being here.

Dimension Decals

Beautiful grounds, well kept . Unfortunately I wasn't thrilled with all of the selfish people there taking smiling selfies over the memorial pools , not respectful at all. The memorial itself was nice to look at but also brought back difficult memories.

Doug Kirk

Really good museum, heartbreaking when the reality hits. Allow plenty of time there's a lot to see, was there 3 1/2 hours and got rushed out for closing time and rushed through a lot. Highly recommend

hassan sabai

It was nice experience, I sow the fountain where the towers were, god bless all those who died

Cherelle McKee

An amazing experience! I was able to experience NYC in a way I didn't imagine. The memorial was beautiful and reflective. If you haven't been, you need to go and pay tribute foe the 20th anniversary!

Niko R

God Bless America never forget 9/11

Joseph Connor

Powerful place, reflective and respectful. Even if you don't go inside the museum itself, the reflective pools outside, representing the two World Trade Center towers, provides a space for remembrance.

Ramon Garza

For me is the best museum....maybe because 911 means a lot to me...I'm immigrant but since 911 I feel more american than ever....good displays.....a lot of new information.... for me is very emotional....I will keep it in my heart

Robert Law

Very amazing place pictures and words will never describe the feelings you get reading all the memorial plaque' s and names surrounding the twin tower water falls 🙏💜🇺🇸 …

Theresa Holston

Had a wonderful time here with my husband all afternoon. Loved the museum all the way up until I went to the gift shop. I was set to spend over $100 on gifts including a pack of survivor tree greeting cards wtapped inplastic that were displayed with 2 other "packs" for $13. When I got to register they told me they were supposed to be sold individually so did I want just the one for $13. I told them that that is the advertised price so they had to give it to me for the advertised price...that's customer service! They blamed it on a new associate and said I could get one for $13! So I put everything back and left. Otherwise I would give 5 stars!

Jamison Stone

Beautiful and a wonderful testament to those who lost their lives. Rest in peace.

Laura Gonzales

Beuatiful. The water is loud but the environment is peacful. I highly recommend going.

The Radio Vagabond

What a truly remarkable experience. Well done and the app with narration by Robert De Niro made it even better

Juli Wilde

Emotions at the highest ....this wonderful place puts your heart right in the centre of what happened that fateful day .America knows how to show respect of the highest regard .

Nazmi Yazid

A beautiful memorial to commemorate the loss.

Joe Darragh

Absolutely gorgeous monument! Make sure to get to the top and check out that view....it's a work of art.....because when we get knocked down in the good old 🇺🇲 we come back bigger and better! ⭐⭐⭐👍🪖🚀🇺🇲

Rosie Hignett

I don't know how to put into words the feeling you get when you walk through there. This is truly emotional and I'm grateful to have been able to walk through and pray for all who have been involved in 9/11.

Bethany Lehman

Amazing. Just wish I had known they would close at 5. Out tickets were for 3:30 and you need way more than an hour and a half. More like 3 hours at least to see everything.

Powerful Organics

This place brought back so much memories of growing up in New York City. This was my first visiting the museum and site since 9/11 aIt was such an emotional day. I will be visiting again with my children so they can learn more.Please go visit and show your love and support. New York City is such an amazing place and this is an experience that you will want to take with you. I love New York from Kedesha Powell and the Twins.

Laurie

Five stars isn't near enough. Haven't been to any of the sites. I'll get there one day. Soon. 🙁 …

Alma Villalba

It was a very emotional experience to step in back into a piece of our history. The design was made so beautifully to respect what once existed there. I would highly recommend anyone to visit the site.

Michelle Harrison

Amazing, yet heartbreaking. I could have spent a whole morning here. No photos from me, as for myself personally I found it to be disrespectful to be taking selfies with remnants of that day.

James Pollock

This memorial is laid out very well and is a good commemoration of the tragedy of 9-11

L J

Beautiful tribute to those lost. Being brings back those feelings of that day!

Gloria Nedd

1st time there, so peacefull place. Love the good vibes eventhough was a terrible attack, NY has transform that area in an amazing new one to honor those victims. Affordable price for the museum.

Jeffrey Blander

For those of us who experienced that dreaded day, so many love ones, dear friends, acquaintances, or those we’ve never met, we will never forget. The images etched forever in our memory, countless voice messages never to be returned, the birthday’s, graduations, weddings, that never were. It took almost two decades to visit the site again in downtown NYC. It was cathartic, painful, beautiful, and brought some peace. A visit many of us dread or are too scared to make, but perhaps once there, brings some sense of love and remembrance for those we care so deeply for and hold in our hearts & memories forever.

Sheeja

They keep it clean and tidy as it should be… read the names of the people who lost their lives in the wall.. as you go by you will be lost in thoughts for a moment.. that kinda vibe in this place..

Sonia Arango

Good experience, alot of information, beautiful memorial. Prayers to all those who lost their loved ones.

Jon Simonson

The memorial is perfect. Whoever designed this was brilliant. It truly demonstrates the absence felt.

Hunter Glenn

Gorgeous to see the memorial when it snows as the black marble is heated so the snow won't obscure the names. You have to see the "Survivor Tree" as well. It takes on a whole new experience at this almost holy place of memorialization for the many lives lost.

Cliff Larsen

Prices are a little steep ($26 per adult) but goes to a good cause. the museum is well thought out and awe inspiring- so much information to go through - everything from information about the structure and design, the progression of the events from 9/11, terrorist backgrounds, information about the rescuers, k9 units, and rebuilding. The visit is done well and somber - you'll be underground the entire visit too - deep in the bowels of the world trade center foundation. Expect to spend minimum of 2.5 hours and more like 4-5 to get through the content there.

selden haverty

The memorial is well thought out with the footprints of the towers memorialized with pools. The trees remind you that among this place there is life. For those that recall the original plaza with the towers reaching towards the clouds and with the exception of a fountain, a wide open plaza, this setup is in contrast to what was there on the tenth of September, 2001.

Magno Santos

Very touching enviroment, Ps Do not place anything on top of waterfall retaining wall where the names of the victms are whriten. It is a thumbstone so respect it.

Edward Rivera

This place is hallowed🙏ground in my opinion ... you have to experience it yourself... very powerful experience for me!!! …

Brian Canela

Great New York Pub. Right by the 911 memorial. Proud to see L.A. County Sheriff representing! 🚔 …

Anthony

Very beautiful. Wish the hours were a little altered though to open earlier. Was closed off when I went around 9am.

Benjamin Persian

Very somber and powerful place. Beautifully put together and truly honors those that were lost on that day. All those that remember that day, or were too young to remember first hand, should stop in. I intend to return.

Richard Petrey

A very moving experience. The museum is very tasteful and well done. I would recommend even for those who are familiar with the events of that day as there is so much to learn.

Tiago Dantas

It was a great experience! A must see in New York. From my point of view, I suggest starting from the fourth floor, with the dinosaurs, which I think is the best part. Of course interests may be different for each person, but dinosaurs are the great attraction! The big animal area is also awesome! You need at least three hours to quickly see everything. For details, you'll probably take a whole day!

Elyssa Ymb

In awe and was left speechless as we got closer to the pool. All the names were carved on this black surface, water falling endlessly like the amount of tears that were shed by the loved ones of those who have departed. What a gracious way to pay respect and tribute to these people. You will never be forgotten. I feel very grateful that I got to visit with my friends. I can’t even imagine that this was ‘the place’ where all the horror happened. An incident marked on our history. Prayers. I believe this place is where gazillion moments will always be remembered, a place that reminds people that there are countless possibilities for new beginnings, and a mountain of reasons to move forward. Just look at that tower! It is like it’s telling you that whatever happens, you should always, always get back at your feet, stand tall and never falter. Yes, I got that from mere looking. Completely blown away, and felt kind of emotional while staring at the surroundings. Bittersweet, beautiful park. Visit the museum and go inside The Oculus if you have time. Oh and btw, this is pre-covid, guys.

ROSA TORRES

I am a N ew Yorker. And this was my family first time going the Memorial site. Very sad memories of that day and there after. But this memorial is beautiful.

Melissa Walton

This was my 2nd time and it was even more informative and emotional experience. Incredibly done.

latifah foy-adams

Peaceful and sad at the same time. I will never for them...nor the time when we all were one.. Thanks for beautiful experience. Even the staff was great the whole time.

Raakesh Desai

Very touching experience each time I have gone there it’s a reality check.

Future BeachBum

Very well done, a touching tribute to that terrible day

John Shotliff

Very well done. It hits harder than you might think. Spent a couple hours there and saw everything in reasonable detail.

debjyoti das

Beautiful memorial to remember the people who lost their dear lives in the 9/11 massacre. Beautifully maintained and neatly done.

Jareth Tedder

They did a really nice job with this .. !! Definitely would recommend going by this if your in town a few days. Seeing it as a child unfold, and then the memorial !! if you haven't seen it, or weren't alive when it happened originally or if you just want to experience it, its a must see.

Phyllis Harvey

Extremely somber and reflective place. Every time I visit this spot I feel a very deep sense of sadness looking into those huge cisterns and being reminded of the senseless loss of so many lives.

Alexandra Sasha Malcolmson

Very nice and serene space. They put a flower on the name of the victim on their birthday. Be sure to check out the Survivor Tree and read about its story as well!

Marla Fox

No words can ever express all the emotions experienced at the museum and memorial. My pride in being an American was never stronger than during the visit.

Michael Dangarembizi

Oh wow the observatory tour is out of this world, elevator up and down ride is breath taking... I would do that tour over again... what a way to honor those who lost their lives!!!

John Etrheim

The museum is unbelievable. Toured for 90 minutes, but needed 90 more at a minimum. Closes at 5pm, including the outside memorials - plan accordingly and allow yourself enough time. This is sacred land, treat it as such. No photos, but the experience will be memorable.

J D

Much more than expected. We thought this would take 30 to 45 min, but we wish we would have scheduled an hour and a half for this memorial. It's patriotic and specific reflections were moving and an experience every American should have.

Reina Lugo

It was recently blocked off but still is an amazing sight! I been a million times but never gets old.

Estefany Pinto

It was really emotional. The museum experience is very well thought out. You should booked 4 hours of your day to enjoy the museum

Brady Smith

An experience that moved us to tears while connecting us to the people of New York who experienced this horrible act of violence firsthand. Despite being in the middle of a huge city full of extremely busy people, the whole memorial provides a peaceful place to ponder the things of eternity.

Zeeshan Ahmed Sheikh

Emotional yet excited, they did a very nice job honoring both the Victims and the Survivors of the attack. The voice tour is awesome and allows you to go through at your own pace. It is an excellent alternative to the more expensive guided tour. If you remember to bring your own headphones it is FREE! Strongly Recommended to visit if you are in America or New York. Really am amazing work.

Nina

Was passing by and decided to visit the site to pay my respects. It wasn't crowded, and the fountain where the towers were is beautiful. The area around is kept very clean.

Doug Morley

Remembering the events of that day, both the horror and the heroism, is the point of this memorial. May we never forget!

MY Son

my son appreciated the memorial. he is pleased

Refael Braun

Very well done. Telling the true story of what happened, what went on before and after the attack and the heroic acts of so many people. Very well managed all around. A must see.

Damaris Rosales

Greatest city on earth. If you visiting NYC go see the 911 museum. ❤❤

Carmona Cadet

Very solemn moment visiting the 9/11 Memorial & Museum. Very sad to relive this tragedy. They did a great job honoring those that died that tragic morning. The items recovered and displayed greatly help tell the sad events of the morning of 9/11. Prayers to the families of the victims.🙏 …

Aiden Kou

Good, Never forget those ones who lost their loved ones. My friends uncle died during it. off topic:I wish I could go here again.

Nicholeleta Nichole

This is a must see! Such a great learning opportunity for my kiddos and I. I was younger when this tragedy happen... it was great to learn so much more and feel the full impact. You could spend hours in here! A day I will never forget the exact moment it happen and the feelings I had as a younger child. Maybe I missed it, but would have loved to see stories of some survivors

CA Bailey

Well done and and emotional experience. I cried like a baby but couldn't help it.

Bruce Ouellette

Very somber but very well done.

Steven Lau

The Memorial was s touching and very nicely done. So glad it's there to make sure we never forget. Only reason for 4 star instead of 5 is because they the museum is closed Tues and Weds. Unfortunately those are the only days we are in NYC. So anyone reading this should keep in mind the MUSEUM IS CLOSED TUES and WEDS!

william underwood

Wow what can one say about this place. Make sure you have lots of time and better without the littles as there is lots to read. However even with the little ones it is an amazing experience. My 5 year old was asking questions the whole time and you could see the processing and emotions in her eyes as she experienced what we experienced 20 years ago. My favorite item in the museum was the Bible fused to steel. It was open to verse from sermon on the mount. "Ye have heard that it hath been said, An eye for an eye, and a tooth for a tooth: But I say unto you, That ye resist not evil: but whosoever shall smite thee on thy right cheek, turn to him the other also." Matthew 5:38-39 Wow when we felt all that pain and anger after what had just happened God reminds us of how we should be forgiving as he did us.

Lori Roman

If you don't cry reading these names, you're a monster and need therapy. I walked about 10-12 ft and the emotion oozed out of me without my control (& I knew no one personally, just friends or relatives of friends). It's so moving and tranquil and unbelievably angering, sobering and disturbing. What doesn't help are the fools taking selfies and IG shots as if this wasn't a cemetery. The memorial is beautiful; the people hanging around mostly suck.

Annie Adams

Poignant memorable to honor the victims and families.

Juan Fernandez

Giving it 4 stars because it was closed to the public when I visited NYC with my daughter. Former fireman and I wanted to see the guys names we lost. Patty Brown, RIP.

Peak Performance Realty

Very humbling. Very good tour.

jimbo r

Very beautifully done. Absolutely loved it. The museum has alot in it. Very sad seeing all of it.

Matt Cahill

Beautiful and powerful memorial. A great reminder of the strength and resilience of our nation, as well as a respectable tribute to the brave lives lost that day 🇺🇸 …

Benjamin Tokataake

Easy access by subway. Not too crowded around 9am

B GE

It was very nice because I was in the towers on the 34th floor when the first plane hit the north tower. I lost a lot of friends, and I got to see their old badges that survived the attack.

Ben Patterson

Amazing experience. I could sit and listen to the name reading and family member stories all day long.

Joshua M

This is one of the most memorable places never to be forgotten. 😢♥️🇺🇲🙏 …

Michelle Reteguiz-Lauriano

The infinity pools are the most crazy peaceful experience ever. The designer's behind the 911 memorial did a fantastic job.

martin soto

So beautiful and tastefully done with respect

Jeannie T.

A very special memorial and museum. I was moved by the displays and the care each section of the museum was given to memorialize the memory of those that fell. Images of the attacks on the World Trade Center towers as well as the Pentagon were chronologically shown. The images brought me to tears. This is a must see.

Damon Harrison

A truly beautiful work of art dedicated to those who lost their lives.

Zsófia Szabó

Very nice experience. Friendly and helpful staff

tracy Boyette

We came on a tour to the 9/11 but unfortunately our tour company bailed on us because it started to rain. We still went up to see it. It's amazing. It's a little pricey.

María Ortiz

Memorable, Worth a visit. I wanted to go for a long time, finally I made it. I believe the ticket is expensive.

A Scott

Very thoughtful and thankful place. Bless those who lost there lives.

Donna Wakefield

Very moving. Unexpectedly brought up a lot of emotions. Quite a tribute to those that lost their lives helping others. Highly recommend a visit. It's very reverent, very respectful.

David Goldberg

The memorial is outstanding and wonderful to go to reflect. The museum has covid hours. Closed Monday through Wednesday and open Thursday thru Sunday. So did not get a chance to visit. There is however another 9/11 museum called the tribute museum 2 blocks from ground zero open.

Quinn Colon

Beautiful here. When you enter it's solemn, everyone quiets down. I didn't get to see absolutely everything (I think I missed the new specialized exhibit) but everything else was gorgeous. Very sobering, I highly recommend coming here if you visit New York.

Jake S

We had been to the memorial years ago but the museum was not open so this was the first time. The memorial is the perfect tribute to those lost on 9/11. The museum was very moving and interesting.

Karla Hurlbert

We will never forget...A wonderful remembrance for the souls lost that day. A wonderful tribute for the incredible work completed by Police/Fire/EMS and community

Laura Lettunich

Oh my heaven! This is such a beautiful, masterfully executed memorial. I was humbled, touched and saddened. I became so proud of the NYPD and FDNY and individuals involved with this tragedy. I pray nothing like this ever occurs again, but if it does I hope people like these are there to help. Everyone in the world should view this memorial. Bravo New York!!

Yithza Davelaar

Very impressive! I was in awe of the 'survivor tree'. You can feel that this place has a different energy. It's a must visit.

Larry Barbosa

Lovely place to reminisce and get some chills. Museum is also very interesting

Brenton McInnes

Visited here back in 2004 and rubble was still being cleared out. no words can describe the devastation and loss of so many innocent lives. Was great to have the opportunity to pay our respects.

Dax “the Realtor” Andersen

This place was a very solemn place to visit. So proud of our first responders and I'm proud to be an American and live in this country. My heart still goes out to those who lost loved ones there.

Ashwani Dhar

Expansive underground museum bring so much of the story and post event history into light. Loved the way they incorporated the old building remnants into the exhibits.

Itachi Uchiha

Please be respectful when visiting. It is a beautiful place to visit and to pay respect from the tragedy.

Te Te NailTech

First time visiting and it was very informative as well as emotional.

Kelly Hicks

I finally got here, now I'm sad. It is a beautiful , somber tribute, and the streets surrounding it are immaculate.

Carla Bekker

Everyone should visit this beautiful memorial & museum, at least once in their life! It was very emotional, as I can remember exactly where I was on September 11, 2001. My family visited New York, the summer of 2019. It was amazing! We hit all the top “must sees.” We saved the 9/11 Memorial & Museum for the last day. It’s a very emotional place where you’ll feel blessed to live in the USA, while also feeling very taken back, by the tragedy of 9/11. A place that helps you understand the magnitude of how many precious lives that were lost; including many lives of our first responders, trying to save as many lives as possible. It’s a place that made me even more proud to be an American! God bless those whose lives were lost, & the families & friends of those people as well.🇺🇸 🕯#ALWAYSREMEMBERNEVERFORGET🕯

Saint Arthur

Honestly great experience. So informative with so much yo read up on and with so much to see. Went during Covid and they were pretty good with making sure everyone had their mask up and on which is great if you car about that kind of stuff. I feel like every American needs to check this place out !

Old Pro Chef

I felt it was a sombering experience. I remember where I was exactly the day it happened and exactly how I felt. A national tragedy for sure

Yogesh Maheshwari

This place is a tribute to the ones we lost and it beams with love and inspiration. ♥️

Sam Busto

Beautiful memorial to commemorate one of the most tragic days our countries had to endure. From the inception of the World Trade Center Complex, the early hours of September 11th, 2001, and the days following. This is not something you want to pass on, this is a MUST while in New York. Never forget.

Tony Senior

Very moving experience and well put together in remembrance of that tragic day.

Michael Harris

A really nice memorial. I thought the waterfall was really reverent.

Anastasia Postoev

This is definitely an amazing memorial. The rest in the area had a lot of explanations and gives a history lesson and examination to those who might not know exactly what happened on this tragic day, while Everyone else is reminiscing on the tragic day.

Sharon L.

This was a moving experience. As heartbreaking as it is to see, it is also a beautiful and peaceful place. I loved the north and south pools. The museum is several floors of exhibits, pictures, and memorabilia. I highly recommend it as a must see if you are in New York City.

Ted Kostich Jr.

Powerful and emotional memorial and museum, the designers did such an amazing job respectfully capturing and displaying the events of 9/11.

Jennifer Bommarito

It is just beautiful and amazing and emotional at the same time it is a great tribute to the people who lost their lives. it is also a very historical place to visit highly recommend

Judith FISHER

This was a great experience I am very impressed by the up most caring and respect that was put into the design and how it made me so proud of all the people who make this possible for us all able to remember and respect our people we lost on 9/11 . Loved everything about this ❤️

Michele Vinopal

We had an amazing tour guide and the experience of being there was priceless.

Parag Gupta

The visit to ground zero was really a sentimental moment. This place actually pulled my heartstrings and emotions. The stories, the sadness and the bravery. You will find yourself whispering in the museum, because even on a busy day people are just silent. Amazing place and a real tribute to those poor souls that lost their live that fateful day They have detailed everything inside the museum. I highly recommend this place to visit. Also, 26 bucks for entry fees is totally worth!! Fyi: for some hours on Mondays, it’s absolutely free to visit.

David Fletcher (RegNeoJazz)

This is a very special place...one of reverence. Lots of staff to assist if there are questions.

Eddy Gomez

Great Place to visit and relax and give ur prayers 🙏 to 9/11 tribute 🙏 ❤ 💙 ♥. …

Alex Teti

Beautiful scenery and incredible to see definitely recommend

Babygirl Love

A beautiful area. Dedicated to those we lost during the 9/11. If you see a white rose. It represents someones birthday

Lisa Perrine

Amazing...must see...sad but beautiful memorial.

Joseph Black

I feel like this museum is something every American should visit. Truly a sad time in US history but a day we will never forget, as we all came together.

August M

A very sobering and well-done museum. My only caveat at all is that currently (May 2021), they do not answer phones, so trying to change any ticket reservations is pretty much impossible.

Sunshine Daisy

Very moving tribute to the victims of 9/11. Seeing the names of the dearly departed in person made the events of that day even more sombre, 20 years later.

Anthony Sullivan

20yrs? It seems like yesterday and at the same time, a life-time ago. Rest in peace but be remembered forever.

Jan Odum

Still makes me cry, but it's a beautiful spot!

ssstumpf

Sad day but glad to be there. Twenty years have passed by so quickly. God Bless America and the U.S. Military.

Chino Blaze

It was surreal.... I can feel there energies all 2, 977 . Went back 20 years in a matter of seconds. No better place to give our respects to the fallen, Including my Uncle

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