Reviews of U-Haul Moving & Storage at Rio Rancho. (Moving Company) in Albuquerque (New Mexico).

U-Haul Moving & Storage at Rio Rancho

250 Reviews

130 Comments

Moving company

Truck rental agency

1463 Rio Rancho Blvd SE, Rio Rancho, NM 87124, United States

Description

Information of U-Haul Moving & Storage at Rio Rancho, Moving company in Albuquerque (New Mexico)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of U-Haul Moving & Storage at Rio Rancho

Popular times

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Reviews of U-Haul Moving & Storage at Rio Rancho

Jenefer Voigt

We used the storage and truck rental at this location in September of this year. The staff was amazing! Honestly some of the most genuinely kind people I've ever met. They were so helpful and made what was a hard trip for my family so much easier. They accommodated us at every turn and every interaction was so pleasant. Everything was clean and well-maintained. These employees deserve a raise and plenty of praise. Truly a great group of people!

Crystal Chavez

I can honestly say I have never had any problems with this location. The customer service is amazing. Everyone is friendly and fast and I always look forward to making that call to make a payment because I know that I will be taken care of like a human. Thank you Zach (and everyone else there) for making every encounter a good experience!

Larry Willock

I was very pleased with the experience and especially with the service of the staff in their assistance in making decisions as to which equipment was best as well as their attention to details Upon returning the rental Stephen was very efficient and professional. He represented the company well and is an asset to it. I will be sure to utilize U Haul on my next move.

Ram-Rod 2388

This location was the only one that had the size trailer I needed. I was pleased with the quality of service, and how quickly it moved along. The gentleman that helped me, connected and disconnected the trailer, so I never touched the connections. If I need a trailer again, I'll be returning here.

Mike Reed

The 5 U-Boxes I ordered were dropped on time and delivered by a courteous driver named Jen(?). We loaded a few days later and realized that I should have ordered at least 2 more U-Boxes. I called in and CiCi(?) got me two more for the next day. The next AM I called in and asked for a 3rd just to be safe. CiCi went out of her way to take care of my needs. Great customer care. Kudos! Jason stopped by and dropped 3 and picked up 5. Flawless and professional. I am recommending U-Haul Moving & Storage at Rio Rancho to anyone considering a move. They give great service at a very fair price. Sincerely, Michael Reed

Alice Rodziewicz

Had a unit here for 5 years. Staff went out of their way to get me a UBox when I arrived to pack my unit into a box & there was a mix up about box being at this facility. I flew in with about 4 hours in between to flight home & I actually got it done & made my flight. They could have made me fly home & come back since, but they cleaned out a promotional box for me to use & I was incredibly grateful for all of their help.

suicyco motherfucker

Easy and pleasant. Not overly expensive. 30$ for a 15ft for 10hrs and .99 a mile. Truck ran fine and was clean. In and out and the counter person was nice.

Brenda Hoover

I want to share with everyone how wonderful a location this is. With the times as hard as they are moving can be very difficult. The staff and the manager here work with you and treat you fairly. I would recommend this location if you need help with a truck or a storage unit. They are a friendly and helpful bunch of people.

Donald Huffman

Great customer service, Levi went above and beyond with what we needed. Happy with the tow dolly I rented, super quick and easy experience.

Ron Silva

Big Thanks to Mr Racer for his friendly customer service and fast job on installing my new tow package!!! Highly recommended!

AzGeoDad Phoenix

I was not the best customer this time because my plans kept changing. But these guys rolled with the flow and took everything in stride to help me get what I needed when I needed it. Super helpful.

Char Benavidez

Love the staff there. Good clean trucks. Very knowledgeable employees. Fast and place is so clean..

Ariana Archuleta

Make your life easier, rent a U-Haul! They are so helpful, everything went so smooth with our pickup at this location! Super helpful and friendly employees!

Ed Kossmann

Awesome customer service! I needed some help flipping a ball and hitch and staff were super helpful, thank youà

Mickey

Great customer service. Thorough on getting you the trailer or truck you need and storage area is secured.

Alex

Derek was a bug help. He made the process quick and easy. Really good custom service provided.

RL Black

Friendly staff were able to check me out very quickly. Moved a truck for me so it was easier to exit w/out needing to ask. Great u-haul rental location.

Joe Nye

Really great customer service. Trucks were worn out. Yes, they got me to and from, but zero comfort. They were loud, radios did not work, seats.were uncomfortable, and the ride sucked. I could not imagine a multi hour ride in one of these things. But, like I said, they got me there and back.

Ashleigh Dixon

Convenient location, helpful staff. The computer system was SUPER slow. I don't know if that is a normal thing for this location or not. Most recently, I rented a trailer to move. I've been here before to buy boxes and moving supplies. When I buy a lot of boxes, the guys have helped me take them out to my car, so that's really nice of them. I appreciate that.

Allyson Noel

Friendly, excellent service. They made my rental so easy and seamless.

Michael Korach

Thank you for the trailer. Did what I needed it to do!

joseph herrera

Good friendly service, given the rental process pretty quick crew too

Garth Wilson

Great staff and fair pricing. They keep their promises to the customer.

bass man Benally

I recommend this place to ever rent a trailer or rent one of their vehicles. Awesome crew here and service was great!

High IQ gaming

Had to take a star off because the computers were running extremely slow that day so there was a very long wait but, everybody handled it perfectly everybody waited their turn we all got our vehicles everything went well. When we had to have the vehicle for a little extra time they were a little upset at first but then okay with it and then we thought we were going to have to pay the additional charges but the guy said because it was just over a little bit of time that he was happy to just let us have had it. So all in all a great experience!!!

Renee Guerrero

I called in for a unit that I needed last minute and the guy was very friendly, as well as the guy who got me set up on site. It was the best storage place I had talked to and even though it was further than I wanted, the staff was so nice I decided to go there.

Lovi Den

This facility is always highly reliable, they usually have free boxes available but if they don't, their prices are fairly reasonable. Always clean and well kept.

lucas martinez

Came in this weekend and worked with Stephen. He was professional and helped with all my needs. The store was clean and I was able to find all that I needed.

stolen data

I have used these services several times, the staff look like they came from a third world disaster area but they get the job done and are okay people. I never have a problem, sometimes it takes awhile but oh well. If you need a truck you get one.

Greg Kaufman

I've rented here several times and had good experiences each time. I've found the people knowledgeable and helpful. The equipment (several different trailers and trucks) has performed well. I keep coming back here for those reasons.

Brett Massena

Had to move a couple rooms of furniture on short notice and this was a lot easier than having a moving company do it

Kori W

The prices here are fair and the woman there (I unfortunately cant remeber her name) was very very helpful! Even showed us a couple free boxes we could use and gave some excellent advice like which tape we should use and if we brought back any unused boxed we could get some money back! I'll only come here if I ever need to move. :)

Joel Glunt

The service that the staff delivers is well above expectation. They are quick and efficient and pleasant to deal with. I have gone in several times for moving boxes, and, each time, someone has my order collected and out by my vehicle by the time I finish paying. You genuinely leave feeling like they care about earning and keeping your business.

Clarence Zimmerman

The best customer service. Chellsie the manager is amazing. Always a friendly and easy-going experience.

Michael Garcia

Lot of options. Be careful going on weekends. When they are busy the systems take forever, which means you may be there a while. Good, knowledgeable staff.

Luis Cord

They provide always great info, with amazing customer service! Even after using them a couple times.

Danielle Nicole

Service here is the best in town...hands down. Have been here several times.

Deborah Spence

Online check-in was very smooth and checkout was extremely smooth. The staff was very helpful. Equipment was very new, clean, and better than expected.

David Hunt

Storage review only: we rented a large storage unit. Great space, easy access and everyone who works there has been kind and helpful. First place I'll go when I need a truck!

Lenny Yaskoweak

The facility is spotless. Team members are well versed and focused on the customer. Best facility I've been at!

Little Yellow Bird Jewelry

Great service, store was super clean! Young gal that helped us was very informative, kind & professional!

Kristy Adams

Quick and efficient with their services!

Robert Carrington

Staff is friendly and knowledgeable, they helped me select the right tow hitch for my truck, and made renting a trailer simple and easy.

Dee Dee Dodd

I use this store for my art boxing needs. The staff are so helpful and accommodating and extremely helpful. I was in a jam today after attaching a 48x48 box on my luggage rack that was loose. They knew exactly how to fix it and did just that. If I could buy them lunch, I would have!

Kirk Sugars

Very clean and well-stocked store. I was able to schedule a truck on-line the night before I needed it. Efficient and well-run operation.

Alphonso Burton

Service was good and didn't have any issues.

Peter Levy

Very helpful staff. Helped us to decide what we needed for packing and the proper car carrier for our needs.

Tyler Barnett

Booked a trailer online, it was clean and ready to go when I got there. Very professional team, I couldn't be happier.

Donovan Kennedy

It's a u-haul store. Good, friendly, clean location.

Shelley Stephen

The manager and his employees are so nice and helpful. The storage unit is very clean along with the whole place.

Patrick Brenner

Super professional. Incredibly helpful. Insured I had the equipment I needed when I needed it and prices are reasonable, compared with Budget, Penske, etc.

Amber Lewis

Very accommodating. Lowered a star because the back of my truck was not cleaned and had random peices of other people's stuff inside.

Chris Gallo

Friendly staff, store always has my reserved vehicle ready to go!

ROBERT GATTI

GREAT PRICE ON A CAR HAULER. I DIDN'T HAVE TO WAIT IN LINE. THE STAFF WAS VERY FAST AND HELPFUL, THE EQUIPMENT WAS A LITTLE ON THE OLD SIDE BUT WORKED JUST FINE. I HAVE BEEN USING THIS SAME LOCATION FOR 11 YEARS AND THEY ALWAYS COME THROUGH. I WOULD RECOMMEND THIS PLACE TO ALL.

Peter Souter

This is the place to go for all your moving needs. The store manager there's a very knowledgeable young man and will help you with all your moving needs. And if you need a hitch installed this is the place to go get it installed

Connie Barela

I have used this uhaul location many times. Clean, reliable, helpful and fast.

Martin Wood

Used these guys when we moved to Rio Rancho to store our stuff back in September. Been back for other services offered. Great group but sometimes a little bullheaded. Would be a five but had issues where guys didn't listen well or where they locked knowledge I felt they should have had. Overall, good experiences regardless.

Julian

Had a great experience here over 5 years - in that time I have had zero complaints, which is what you’d be looking for! The one drawback is that the facility is dusty, which makes sense as it’s on the West Mesa in Rio Rancho. Great service, 24 hour access, clean bathrooms with AC, no security problems, decent rates.

Steve Fye

Great customer service! Locally owned franchise. I rented a car hauler trailer for a quick run to Arizona and it cost a fraction of what a two-wheel dolly would have cost from the competition. Conveniently located right on 528. I was in and out in no time.

gary toledo

Good price on truck. Still the same price for mileage not raised yet

Yvonne Minssen

Excellent customer care and fine vehicles to rent! I'm very happy with this business.

Demetria Simms

Quick response to my reservation and got my trailer hooked up.

Teresa Pijoan

Excellent folks, clean trucks, great experience. Go for it!

Fill J

Everyone was great and friendly, I just wish they would have explained a little more about renting a U-Haul. First time renting U-Haul and there's a few fees I have no idea would pop up.

Mike Montoya

Very helpful we had our trailer rental reservation through web site and we were in and out

Johnny Bravo

The one time I have been here they were extremely nice. Renting a U-Haul was very quick, and painless. Unfortunately, the other time that I reserved a U-Haul for this location, I was called the day before I was to pick it up late in the evening and told that I could no longer pick it up at this location. This was a huge pain Kama so U-Haul did go out of their way to try and alleviate some of the pain.

Gregory Redwine

Great price, but wouldn't take back unused products.

Linda Boyce

Rented a very nice van. Check in was easy.

Phelisha Gutierrez

That's one heck of a set up there. They've got it all. Very professional.

Celeste E

Everything went smooth and the workers were kind.

China Dominguez

Very helpful an courteous. Quick an convenient. Thank you..

Manuel Maestas

Great weekend staff. Friendly and helpful!

Tisha Johnson

Well stocked in boxes, staff could be more friendly.

Bob Powell

It was the best customer service I ever had at a U-Haul.

Rick Beichler

I always use this U-haul rep. Great service with friendly staff.

david martinez

Equipment I needed, easy check in, nice friendly staff.

Erica Angeline Solano

This location is clean, the bathrooms are nice (and open!) and Nathaniel Perea is very helpful. Uhaul made a mistake when I initially booked the storage unit but he helped sort it out. I’m giving 4 stars instead of 5 because when I initially arrived a storm had knocked out their power which meant the gates did not work. This location had to close early because of the broken gates but this was not communicated anywhere on their website. It took days to fix and U-Haul eventually just had to extend their hours and leave the gate open and unlocked. Other than that, all employees were helpful and polite.

frank tarking

This u haul store was great, very helpful.

Goetz Liedtke

Like many service businesses, this place us a hit or miss thing. Yesterday, I picked up two packages of newsprint wrapping paper and two rolls of strapping tape. The man behind the counter helped me quickly, efficiently, and noted my cane and handicapped parking, taking the heavy boxes out to my car without even asking. Today I returned to get as much more paper and different tape (strapping tape split lengthwise) and the different man behind the counter was a jerk handicapped by his attitude, the lack of management trust, and bad software.

Lew Wurdeman

Everything was great other than the bureaucracy to check out and in. Probably mostly CYA type stuff but annoying either way

Phillip Goeke

Wow Steven was an awesome guy!!! I will return to this location!!!

Tyler Moore

Nice staff, smooth process through and through!

Craig Brandt

Friendly staff, notified me when they got in the trailer I was needing

Nastya Yudinova

While the front desk woman was nice enough, I was offered no help with getting my car unstrapped and unhooked from the trailer. I understand that they cannot drive the car for me and I didn't ask for that. I asked for help getting it loose so I could back it off the trailer. While it wasn't difficult, I did everything myself. The woman called a guy over only when I really struggled to get the last strap to come undone. They didn't even offer to make sure the ramps were lining up with my wheels as I backed off the trailer, which would'vebeen courteous. After paying Uhaul over $2600 for my move and returning it 2 days early, it would've been proper customer service for them to have dealt with all the labor related to their trailer themselves.

Richard Uriarte

Good people. Nice peices for local moving.

Frances Tafoya

Every one was friendly but had to cancel what we needed.

Judith Spillane

Although they didn't have the truck I reserved, they added a trailer for $1.

Melba Martin

Great service and convienent store.

Jessica Wilson

Fast and easy and the people are always very helpful

Natalie Murphy

Nice people. Very helpful.

Lavell Horton

Good service, helpful people.

Joel Davis

Easy and convenient.

Ron Schorr

Great service, great staff.

Stacey Ortega

Storage was in a strange place. Could improve on convenience.

brian keith

Friendly service large selection

K Menz

Has everything you need for your move

Yong Cho

What a nice guy, Brandon is. He knows what the right way to do the business is. I wanted to install a hitch to my Nissan Altima V6 and I needed to order it (with express delivery charges, upon my request) because it was not in stock. It turns out that the flanges which need to be separated apart in the exhaust system were almost melted together because of the heat and age of the car, and there is no way they could do it there. He said that it is their fault not to inspect the car beforehand and they are going refund everything including the express delivery charge! I felt very obliged to write a review on it. I hope people find this review helpful and more people choose this place for their need. They deserve it. Brandon even took the pictures of the melted flanges and showed them to me.

Adelina Brewton

Able to buy items for coming up move

Tyler Sladen

Didn’t care I was late on the return a few minutes

Lucille Rubio

Very reasonable

Dan McCormack

Very easy after hours turn in.

Bethany Pinkham

Great customer service!

Brian Rankin

Smooth and seamless transactions.

Dovie Cabral

Had the size truck I needed when I needed it!

Ettore Amato

Friendly staff clean storage units

vicki copas

Great friendly service

Douglas Mayton

Rented a pickup. Everything was OK.

Rhonda Bosserman

They were there open and in a hurry.

Pablo Gallegos

Very helpful cost $$+

John Hiller

Customer service was excellent

Eric Hall

Staff very friendly and helpful.

Asa Rhinehart

Excellent and friendly staff

Maria A

Great smooth Transaction

Monte YellowBird

Great staff

Michael Barrett

Clean units friendly staff

Michael Brown

Eveything you need.

Nicol Moreland

Good prices

Kim C

Friendly and fast

Michael Webb

Great easy

Michelle Hartley

Super friendly!

Damian Prucknic

Friendly staff

Michael Way

Kind people !!!

X X

Fast...

Stephanie Hunter

Awesome

HeatherMike Galto

Quick

Melinda Hutton

Yeah

Lara Dale

I was helping a friend who was moving from ABQ to Rio Rancho and was very impressed with the patience and professionalism of the gentleman who helped us - I think his name was Andrew. It was clear from the longish line that U-Haul was understaffed, and you could tell some of the folks were getting pretty impatient, but both gentlemen working there stayed calm, cool and collected even though they were having to multitask to a very high degree. Would definitely go there again when I need a reliable vehicle for a good price, and suggest you make sure you give yourself enough time for about a ten minute wait when things get busy and lines are long.

Roxie Roes

Very helpful. Got us hooked up and on the road within 15 minutes

Michelle Lunning

The desk people were nice but the lady going over the truck ignored me at first then was really rude. That was enough that I won't use them again.

ms lee putnam-gregory

Chelsea and her team are awesome I recommend renting a U-Haul trailer truck or storage unit.

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