Reviews of Mattress Firm FEDERAL WAY CROSSING. (Mattress Store) in Seattle (Washington).

Mattress Firm FEDERAL WAY CROSSING

329 Reviews

214 Comments

Mattress store

Mattress store

1413 S 348th St Suite L104, Federal Way, WA 98003, United States

Description

Information of Mattress Firm FEDERAL WAY CROSSING, Mattress store in Seattle (Washington)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Mattress Firm FEDERAL WAY CROSSING

Popular times

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Reviews of Mattress Firm FEDERAL WAY CROSSING

Angela Russell

We’ve purchased from this place three times now and it’s been great every time! We just bought a mattress for my son here. Lonnie helped us out and he was great. Was able to help my son find what he needed, quickly and on a budget! It was such a great experience and I wouldn’t hesitate to recommend them. Plus, they give you the option of returning if you’re not satisfied.

Terese Hyde

From the moment my family and I walked through the door Jeremiah was amazing! He was extremely knowledgeable, answered all the questions we had, added some great personal experience about the products and gave us the space to discuss and decide for ourselves what we wanted. We left very happy with our mattress and adjustable base and felt comfortable knowing we have the 120 day satisfaction guarantee just in case this mattress ends up not being the perfect fit for us and our needs. I would highly recommend both this location and Jeremiah as your sales rep!

Vicki Richards

Ryan and Sharon are the best! My son gifted me a new bed. We walked in and were greeted with smiles. As Ryan showed me a couple of beds, Sharon helped my son with the purchase. This was the easiest purchase experience ever! I can’t wait to sleep in my new, adjustable bed. Thank you Ryan and Sharon you guys are fantastic! Jason and Vicki

Angelina Fedchyk

Came in today to find a mattress that suited me and had an awesome experience! Ryan was really great about showing me all the mattresses that he recommended and answering all my questions. My friend and I spent over an hour here because I couldn’t make up my mind but after going back and forth between two mattress, I made the purchase!

Miles Clark

I had previously heard negative things about the mattress buying experience in general, so when the exact opposite happened here, it really surprised me. Jeremiah provided the best experience I could imagine, where he felt entirely down to Earth and "real" while clearly knowing what he was talking about and being willing to offer input without coming off pushy- that's not an easy balance for people in sales, and frankly I usually feel a bit annoyed more than anything, as I normally get the impression people are simply trying to get me to spend money with no regard for what's actually good for me. I also briefly chatted with Jerry (unsure of spelling), who seemed just as awesome. It seems you'll have a good experience no matter what, here (and the other location in Federal Way as well). If anyone I know is in the market for a mattress, I'm going to happily urge them to go here.

BK

Bradley did a great job! He was able to guide us to the perfect mattress, and no hard cell. Sure, we ended up buying quite a bit more than we thought we would, but that was only because it was of great value and he was so nice!

Ryan Ring

Ryan was absolutely amazing! Knowledgeable, friendly and so helpful. Buying a mattress is a big purchase, buying two is even more daunting. Ryan made the whole experience that much better.

Faauu manu

Bradley was amazing. He was helpful and knowledgeable; we went in to just look but left with a purchase of $2600 Queen mattress. We got it on sale, which was a bonus. Excellent customer service! Thank you Bradley 🫶🏽 …

Deborah Watson

I had a mattress emergency and had to have a twin mattress that day! Sharon helped me to get the perfect mattress that was in stock. She shared with me about different mattress types for the one I needed. Great prices and sales and close to home. Thank you Sharon!

Jennifer Baker

I needed to get lower platform for a queen size bed. My mom has a higher platform it needed to be lowered about 4inches Just didn't want to pay the extra 900 dollars for a different platform. The man that was helping me was very attentive & very helpful! Thank You!

Jon Elfstrom

Bradley was a huge help! He showed me all of the options that they have available, and helped me find the bed that is perfect for me. This was a really easy process, and the bed will be delivered directly to my front door. Too easy! Jon E

Jeff Weston

It was already a long day and I thank God that Sharon was there to assist us. Was shopping for a safer bed for an elderly family member with dimentia and she had recently been through the same thing and was very compassionate, patient & an expert at her job. Thank you Sharon it was a pleasure!

Taylor Lavine

My husband and I had a great experience at this mattress firm with Bradley. We came in knowing we wanted a Tempurpedic. He made us aware of all the deals happening and was very knowledgeable about the product and what we needed based on our sleep habits. He let us take our time thinking about which mattress we wanted and listed the pros and cons of each mattress. After we decided the mattress we wanted, Bradley was able to give us a package that included Tencel sheets and Tempurpedic pillows. We are very grateful for our experience, would definitely recommend!

laquicia dinish

Brad was very helpful and patient when it came to me finding out the warranty on my adjustable bed frame. He went above and beyond for me and I appreciate his help.

Cassie Smith

Came in for a bed for myself and my daughter, and Bradley was helpful, kind, efficient, and got us all set up with exactly what we needed in the price mark I requested, and beds will be here in 2 day. I could not have been more pleased with my experience.

Monica Alexander

Bradley assisted me. He was efficient and accommodating to what I needed. He listened to a couple of special requests I had for scheduling delivery. He was patient and explained the process in great detail. I am grateful for his customer service.

M S

Bradley was extremely helpful and made the mattress shopping experience easy. He was very knowledgeable and made great suggestions!

Elizabeth Mitchel

Tommy and Linda were extremely helpful in resolving the problem we has with a mattress and made sure we had all the information we needed to make a good decision on our exchange. Thanks a lot.

Caree kul

Best customer service! Bradley was very friendly and was able to hold onto the item until I was able to pick it up that same day. I really would recommend this location!

Monu Gheevarghese

Had an amazing experience at this Mattress Firm location. Gerardo, the associate, did an excellent job in walking us through the various options and helped us in choosing the right product based on our needs. He’s been tremendously helpful throughout the buying process. I recommend this store to anyone who has mattress and related accessory needs.

jewel zenker

Walked into mattress firm having little clue what exactly I was looking for besides an adjustable bed frame and for my back not to hurt anymore. Lonnie immediately showed myself and my boyfriend options based on what I had told him I was looking for. He was extremely fun to work with and made us comfortable and that matters! We ended up finding exactly what we were looking for after about 45 minutes and sat down to discuss pricing. He put everything plain and simple in front of us and got it done - I was extremely pleased to hear the bed, frame and extras will be here by the weekend. And we were in and out in a very timely matter. If I ever need another future mattress purchase I will definitely be going back to see lonnie and will be very recommended to anyone I know in the market!!

Mari Samadashvili

Kumar was awesome. He was very knowledgable and helpful. We are very happy with purchase.

Nabila Comstock

Gerardo was so incredibly helpful throughout the entire experience! I felt good about the purchase I made and am impressed with his attentive customer service. He was great at listening to and answering our questions and helped us get exactly what we needed.

Tamim Shirzay

I love Mattress Firm. The employees are friendly and they help you find what you need. They have best delivery services. Thank you Matress Firm I got what I want.

uhh lol

Wow! I just got a bed and adjustable base AND a head&footboard! The "help" at this location is extra-ordinary! All of my questions were answered well, seemingly as if these "helpers" are well-knowledgable in their craft. I highly recommend visiting if sleep is on your mind.

Bruce Brown

Kendall was very caring and when I left I felt that was the best deal I ever got and it was because he worked so hard to figure it out for me. Many thanks

Trevor Trent

Lonnie did a great job helping my girlfriend and I pick out a mattress despite us having no idea what we wanted when we walked in. We tried a bunch of different mattresses and we we’re still in and out within an hour. Our new bed is going to be here in 4 days, which is a lot sooner than I expected too. Overall pretty stoked with the experience and that we didn’t have to shop for beds for a whole day

Abel Wersom

I came here on May 25 looking for a king size mattress, and I'm posting this 3 weeks later... We love our bed. Scott Perez thank you! You took the time to listen, knew your stuff, and didn't try to sell something I didn't want... It was a pleasure and look forward to recommending your store to family & friends... Also, thank you for sending me to Eddie at Federal Way store for the twin mattresses... Ask him and Brian, it worked out great...

Kimberlee Wien

Lonnie was so helpful and knowledgable! My husband and I stopped in to their store just to get information on buying a bed. We ended up buying a king mattress for our home and one for our cabin. Everything went so smoothly! They delivered from Sumner all the way to Hood Canal for a nominal fee, taking the old mattress away. I would highly recommend Mattress Firm, and Lonnie the salesman!

MisterEdC

The professional courtesy and care displayed by Lonnie and Sharon is the best experience I’ve had purchasing a mattress and bed! They were concerned for my comfort and needs and explained my buying options in great and easy to understand details. They are courteous, kind, and honest making my shopping experience as flawless as possible!

Nikki Sherman

A friendly welcome and very knowledgeable staff eager to help and answer all of my questions. They listened to what I wanted, and showed me a variety of options that would fit my needs. A wide range of pricing and flexible payment options available which was great for me. Mattress Firm made this experience effortless, even when I was having my mattress shipped to a city across country. I received a great discount and helpful advice on how to break in, care for, and protect my new mattress. Very pleased with how knowledgeable and helpful the staff is, I would recommend them to anyone, and will definitely visit them again for future needs.

Melanie Gilbert

We needed a new mattress and didn’t know where to start. We went to Mattress Firm in Federal Way and we’re greeted by a lovely lady named Olivia. She listened to what we needed, explained (in amazing detail) the different brands and types of beds and found us the perfect bed! She was friendly, funny, personable, professional and extremely knowledgeable!! When you are buying a bed you are investing in your health and we feel we got the best possible bed for us! Thank you Olivia for making this hard and important decision so easy for us. We highly recommend you shop here if your looking for a new bed!!!

Joline hedlund

Sharon was the best! She lead me in the right direction for which mattress to purchase

Name

Bradley at Federal Way helped me out with the Sleepys by Sealy mattress when moving. Great service.

Maurine Terry

Olivia and Sharon were amazing! They were so helpful and fun to talk to. They made buying an expensive mattress easy and comfortable. They definitely weren’t pushy salespeople and really worked to find us the mattress we needed. Definitely recommend!!

Tammy Williams

My salesperson Lonnie was very helpful getting me into something within my budget same day delivery went quickly and they assembled my frame which was very nice would recommend this place 👌 🙂 …

Ryan Brown

My experience was amazing with Sharon. She helped us find the perfect bed for my terrible back and was very helpful and informative throughout the whole process. Very funny and relatable as well, she’s a fantastic employee.

Jenny TwentyThree

We needed a full size bed at a decent price asap. Mattress firm did not disappoint. They didn't have the size we needed at the location we visited so they called around and found it. Within an hour we were loaded up and on our way home! Great quality and great value!

Chanea Wilson

Expensive but currently running a sales promotion. Associate was very pleasant and knowledgeable.

ROCIO DELLUVIA

SO I JUST GOT DELIVERED A MATTRESS SET FOR MY SON ISAIAH JACOB DELLUVIA AND IT WAS A VERY BAD EXPERIENCE. THE SERVICE AT THE STORE WAS OKAY BUT THE DELIVERY SERVICE WAS NOT THE BEST AND WHENEVER THEY SEEM TO BE DONE I WAS LIKE OKAY, WELL YOU GUYS CAN LEAVE WELL, APPARENTLY THEY SEEM TO NOT WANT TO LEAVE AND I WAS LIKE IS THIS REALLY HAPPENNING? THANKFULLY MY SON ISAIAH JACOB DELLUVIA WAS THERE BUT MY OTHER OPTION I THOUGHT WAS LIKE I WILL CALL THE POLICE DEPARTMENT IF THESE 2 GUYS DO NOT LEAVE MY APARTMENT AND THEN ONE OF THE GUYS KEPT RAISING UP HIS SHIRT ONCE HE STEPPED OUTSIDE BUT I JUST KEPT THINKING WHAT KIND OF DISGUSTING SERVICE IS THIS? IF THE CUSTOMER ASK YOU TO LEAVE, THEN THAT'S WHAT YOU ARE SUPPOSED TO DO SPECIALLY SINCE YOU ARE DONE.

Rachel Whitman

The service was quick and friendly. They were not pushy. Very helpful. It only took us 15 minutes from when we entered the store to when we left with the receipt. Very good service. Would highly recommend to other customers.

Nick B

Ryan was absolutely amazing lots of information and a super Friendly environment! 10 out of 10 definitely recommend!

Anthony Trahan

Great employee and very knowledgeable. Happy with my service. Thanks Bradley

Monica Anucinski

Had a wonderful experience with Mattress Firm. Matt helped us in making our mattress purchase. He was very helpful and made the process smooth. We did not feel pressured, Matt understood we wanted to go out and price check and shop around a bit. When we came back, it was quick and easy to purchase our new mattress. Would highly recommend Mattress Firm to anyone for great service and a wide verity of mattresses!

Lee Roy Camacho

Was a great experience with Olivia, super friendly and helped show all types of beds, was not pushing for a sale but to ensure we got what we wanted. Would recommend anyone shopping a mattress to go to her!

Diego

We had such a wonderful experience at this location, the staff was friendly and attentive. They went out of their way to work with us and meet our needs. They were not pushy, definitely a stress free experience.

angela devilleres

I literally feel like I could be friends with the 2 Queens I met here yesterday! The moment I walked in with my mother they were both friendly, open, caring, and understanding. Sharon greeted me and immediately asked me what I was looking for. She showed me some twins for my kids and then began showing me queens for myself. After some thought I decided to get just a queen. Sharon showed me what she got for her parents, her daughter, and herself. She took time with me and didn't rush me. After she showed me everything I turned and noticed my mom having, what looked like, a lovely conversation with Olivia. They were laughing and having a great time. If you knew my mom, you'd know that's difficult to do lol. We decided to go across the street to look at one other location and their options. Not only was that lady less than professional, she was cold in her delivery and didn't make us feel welcome at all. We were there 3 minutes and left. I did see a great bed I loved but went back to Sharon and Olivia to see if they had it and could price match. THEY DID!!! Even if they couldn't I would have bought the other bed from them that I liked. The one Sharon got for her mom. The purchasing process when we came back was easy and informative. Olivia took care of that process for me. She knew this was a hard decision for me and took good care of me. She gave discounts where she could and explained why she couldn't with others. The customer service I received here, I haven't received in a very long time. It was more than customer service, it was like shopping with friends. That's what will create loyalty with me. These two women are top notch! You simply can't go wrong if they are there to help you.

Artem P

I came into the store with hopes to surprise my wife with a new mattress. Luckily for me I was greeted and helped by the MOST respectful and knowledgeable young man. Kumar not only opened my eyes about the different types of mattresses, but educated me on how my wife and I sleep effects the type of mattress that we need... Needless to say my wife was ecstatic with the surprise. As for me, this is the first time in decades that I wake feeling refreshed without any kind of discomfort or pain. I am guaranteed returning customer.

Brittany Goff (Lashes By B)

Such a great experience! We looked at so many different stores and so many different mattress including the sleep number beds and they not only beat the price but gave us the best quality items, including the best adjustable base and mattress! They even stayed open after hours because we showed up 10 minutes before closing! Gabe was the sales associate who helped us and he made the process so smooth so easy and hooked us up on some killer deals! Art was extremely helpful as well! Great place to shop and we highly recommend them!

Stacy Morehouse

Sleep expert Lonnie was amazing! He was very friendly, knowledgeable, and funny. He showed me mattresses within my price range and loaded it up in my truck for me.

Antonio King

Hi it's May 2021 I just received my queen size mattress and box spring for mattress firm. I wanted to get on here right away to share with everybody the great experience I had. The men arrived on time gave me 10 minutes advance notice they were very professional made sure they didn't scratch up my walls and they moved the old mattress and box spring into the room next to mine and put my new box spring and mattress app and remove the plastic that was on it all that was done in a matter of 10 or 15 minutes and they left as neatly and nicely as they came. I will definitely buy or recommend a mattress from them in the future. 👍👍👍👍👍

Esther Lee

I came in today to look for a new mattress, and was greeted by the Store Manager Scott. He was very pleasant, knowledgeable, and patient while I made a decision. He showed me all the mattresses that I was interested in, and answered all my questions. This was our first big purchase as newlyweds, and I couldn’t have asked for a more pleasant experience. I highly recommend this store location for anyone. A great mattress is a big investment for anyone, take your time and stop at this location. You won’t be disappointed.

cithlali chavez

Kumar was exceptional! He helped me look into some really great deals! He was so kind and very helpful! He knew what mattress I needed and helped me find it at the perfect price! I would definitely recommend him if you’re looking into buying a new mattress soon! Kumar will help you find the ideal mattress!!

Troy Underbrink

Had an awesome time at mattress firm today! Sharon in sales was super friendly and helpful assisting us in picking out the perfect mattress. I am very happy with my experience and highly recommend.

Ramandeep Kaur

Kumar made our mattress shopping experience truly exceptional. He was friendly and helpful, and he walked us through the entire process to make sure that we got the best deal. I had an amazing experience! Thank you so much!

SHIGEKI TANAKA

When we came to mattress firm, Sharon answered all of our questions. We found the mattress that was white for us with her help. We were so pleased when it was delivered the very next day. And the set up was so fast! I was so worried they wouldn’t be able to fit it into our bedroom but it was no problem. Very pleased with the entire experience! Thank you very much!

Joey Curtiss

I was shopping for a pillow and found a Temper~pedicure at the mattress firm. Lonnie was friendly and helpful and even beat the internet price! It was a great experience and I will go back for my mattress purchase.

David Bevers

Mattress firms especially Robert Michaels and a young lady named Sarah went out of their way to make sure that we got the right mattress and frame, they were so pleasant to work with, and we love them dearly and we thank them deeply. If I were the company mattress firm I would give them both a raise. they were just tenderhearted and very compassionate and understanding. Thank you very much for all that you have done and gone through with us and managed to get the right bed. I love you so much! Thank you Robert Michaels and Sarah you make a great team

Joseph Krissoff

Had a great experience with Sharon trying to find the right mattress for us. She was insightfully, great personality, and helped us find the right fit for the right price. Item is in stock and coming this weekend, super efficient.

Kimberlee Saagim

The store manager Scott Perez was very friendly, knowledgeable, helpful, and patient. My boyfriend and I came in late and ended up staying past closing time laying down and trying out all of the different beds while Scott helped us choose the bed that was perfect for us. He didn't rush us and there was absolutely zero high pressure sales. We ended up choosing a iseries 100 firm queen matress and adjustable base. So far it is the most comfortable bed I've ever owned. Also to my surprise the delivery men arrived 15 minutes early which was awesome they were super fast friendly and they cleaned up and we're gone in less than a half hour. Great customer service. I will definitely be coming back to buy my daughter a new matress in the future. Thank you so much!

JD Richards

Linda is one of the best sales associates I have ever dealt with. She helped me find the right mattress for me at a great price and It couldn’t have been any more stress free with no pushing into the most expensive bed possible that you might get from other mattress retailers.

Victoria Young

Linda was super helpful in finding me a mattress that best suited my needs and got me a great deal. Really friendly and a pleasure to do business with. Will definitely keep them in mind for future purchases!

Jazzari Moore

Came in today looking for a new mattress. These guys were very helpful and got me the perfect mattress with the adjustable base. And even got me an affordable payment which is always nice. I always hate buying new mattress because they never last long enough but Kenneth walked me through the store and helped me find the perfect bed!!! Thank you guys I can now enjoy my sleep again!

Samantha Davenport

I went in looking for an adjustable base for a gift for my mother. I had shopped a few stores and Scott Perez at Mattress Firm was fantastic! He was able to get me a better deal with an adjustable base that had a lot more features than the competition offered. He was knowledgeable and not pushy! Thanks - Scott Perez!!!

Marvin Henderson

On Wed. July 28th....my wife bought a bed from Mattress Firm. She needed to get a bed to help support her lower back. The sales rep (Olivia) spent over an hour with my wife. Olivia wanted to make sure that the mattress that my wife bought...would fit her needs perfectly. My wife found a bed that she loved. Olivia said that bed would be delivered the same day. She also said that since it was a new bed..it would be a little stiffer than the one that my wife laid on in the store. My wife wanted me to sleep on the new mattress to break it in for her. Well....I slept on that mattress that night. When I woke up Thursday morning.....I had discovered that I was still in the same sleeping position that I went to bed in. I was shocked! Usually...I wake up several times during the night. I toss and turn from my left side.....to my back'.....and to my right side. This has been going on for years. But this time it was different. I could not believe that I did not wake up during the night to toss and turn. I felt refreshed and energized! I had the same results when I slept on the mattress on Thursday and Friday night. I knew that at some point my wife was going to want to sleep on her new mattress. Then I would have to go back sleeping on my old bed. I could not go back to doing that! I went down to Mattress Firm on Sat. July 31st. I bought my own bed. Again..it was Olivia Giles who helped me. I am so impressed with Olivia's knowledge of the Mattress Firm family of beds. Finally, all that I have to say is this: What ever the "Mattress Firm" company is paying Olivia...its not enough. She deserves a substantial pay increase!!

Ben Colbern

I went in looking for a bed Saturday and was very pleasantly surprised when one salesman helped me while the other watched my 2 year old daughter as she ran all over the store playing with the bed controllers and more. They were extremely knowledgeable, professional and patient with me to ensure I got the perfect bed and bed accessories. Mike was very impressive for bring so new in the position. They even said if I came back they would have a birthday present waiting for my daughter since she just turned 2. Awesome people and great products.

Braxton Rowe

Since their online ordering was affected by the snow storms in Texas and my delivery was rescheduled far more out than I wanted, I decided to go into the store and see what they could do. Linda helped me out and while I ordered the Tempur-Pedic LuxeBreeze mattress (top of the line) and she had one in stock, I mentioned that I was a side sleeper and she suggested a mattress that was $1000 less than the one I ordered and said I should try it both before committing to a cancel/reorder of the same mattress. I ended up liking the other mattress better and that allowed me to get some extra goodies like an adjustable frame, two day delivery instead of the 2 week postponed delivery. Also, I found that in store deals are better than what I found online which also saved me money. I had applied for and gotten the 0% financing through Synchrony. Because most of the credit on that account was used by the canceled order, Linda was able to call Synchrony and explain the situation with the delayed shipping and me ultimately canceling that order. Synchrony was able to adjust my credit limit temporarily to make up the difference of both the canceled order and new cost. This allowed me to keep the 0% financing and not have to wait for the canceled funds to be "available" again. Excellent service by both Linda, her associate and Synchrony to get me my mattress. Thanks!

Liz Speno

Our sales lady (Olivia) was amazing she was informative on the products, didn't try to sell is anything we weren't interested in. She was friendly and passionate about our overall happiness in our purchase! A rarity you don't find these days in customer service!

G G

Great service and variety. Actually had a great time shopping. Gerardo is a great sales person. Friendly, knowledgeable, and a great personality. Thank you Gerardo!

Therese Williams

Store Manager Scott Perez was excellent ! He even provided a discount since my husband and I were returning customers. He’s consistent with providing excellent customer service & explaining the quality of products! Will call or come back for any mattress/ bed needs!

Drew Hall

Matt was great!! Went in on a Saturday afternoon, was asked 4-5 questions about our sleeping habits, tested a few mattresses, and had our purchased made and out the door in 30 minutes. We are eagerly awaiting for our mattress to arrive tomorrow (the very next day!) Thanks so much Matt!

Kari Overson

Sharon was so helpful in helping us narrow down the right mattress for our needs and price range. We appreciate the time she took with us and her explanations on what to do to prolong the life of the mattress. Thanks Sharon!

SavvC

Bradley had great customer service and was very helpful.

Dubs W

Sharon is 5ruely your most valuable asset. I went to mattress firm with a him drum attitude and the least bit excited I was going. Then Sharon and I had great time, she gave me an incredible seal and I 2alk3d out literally laughing. She should get paid way more!

Janice Howard

Nathan and Linda took the time to educate me on mattresses. They sold me exactly what I wanted and didn’t try to pressure me to purchase a more expensive mattress. On top of that, they gave me a great deal! Go see Linda and Nathan for your next mattress purchase... you won’t be disappointed!

Christian Demarco

We Went in looking for a new mattress or box spring. Micheal explained to us the dynamics and specifics about multiple mattress brands and there differences. After discussing in more detail about our specific needs he recommended to try a box spring first. I can say the next mattress we buy will be from Micheal at the federal way mattress firm! (Thank you area manager, we will be doing business again!)

Todrianna Etheridge

We worked with Scott P. on multiple occasions has we have always came in to see about upgrading and today we finally did today! Mattress Firm is always have great sales having a knowledgeable sales representative like Scott makes mattress buying a breeze. He listens to what you need as a person and helps you find the best fit for you. It actually cares about making sure you get what’s right for you and not what will cost you the most. Which’s is what will keep us coming back to Mattress Firm in the future and definitely the Federal Way location with Scott as long has we live in Washington. Very patient with us and answered all questions as best to his ability which was top notch! We will recommend over and over.

Jose garcia

I had never told a man I loved him until today. Kumar went above and beyond to make sure that I got a great deal on a mattress that would be good for the spare bedroom and every other accessory I needed. I will definitely be recommending this store and kumar to friends and family.

Ria G.

My boyfriend and i had been in the market for a new matters for awhile. We came in here and Scott was so helpful and educational. The mattress and everything we got was at a much better deal then any other store we looked at. The quality of mattress we bought was much better then any other place we looked at. The service we recieved was outstanding. We didnt feel pressure to buy at all which was a nice feeling. I highly recommend coming here if you're in the market for a new mattress or if you just want a better night sleep, come in and talk to Scott.

Alyssa Mercer

Scott was amazing ! First time buying a brand new mattress and he made it quick and painless! My fiancé and I are completely different sleepers and were unsure if we would find something we both agreed on. Scott knew what he was doing and now we are happy clams in bed. :)

Rachel Duarte

My husband and I decided to go look at mattress with no prior knowledge or idea on what we were looking for and Scott Perez was nothing short of amazing at breaking it down and helping us find exactly what we needed/want. Super friendly and helpful without pressure to pick the “most expensive” but what fits us! Can’t wait to get our new mattress! :)

Kayla Boome

Linda helped me find a suitable bed and made it easy. She is very kind, knowledgeable, helpful, and dedicated. I would 100% recommended her to anyone who is reading these reviews! :)

Jason Sandblom

Olivia was awesome! We a had a price in mind when we came in. Of coarse the mattress we liked was out of our price range. Olivia worked with us to get a deal we were all happy with.

Hiro Kawahara

Great customer service from Chaz and Scott! I visited a few times while searching for a good mattress and frame set. I had a few questions that they promptly answered with details so I can make an informed choice. Would definitely recommend stopping by and speaking with either of them for any mattress and base purchases and needs!

Cassandra Smitherman

Sharon was so helpful and informative! I got a bundle and a base with my mattress and I am so happy with my purchase!! Thank you Sharon!! You've made a lifelong customer

Mark Spaur

This is the second mattress that I have purchased from this store. Everyone has been very knowledgeable and helpful. Spent a great deal of time with my 88 year old mother to insure she found the right mattress and adjustable base.

Jose Marchan

Scott Perez was very helpful at the time we bought our bed. Has a lot of knowledge and great costumer service. Scott answered all of the questions we had. If you need a mattress ask for Scott and he'll definitely help you make the right choice.

brahim williams

Kumar was friendly, efficient and professional! He made this buying process easy and painless. He showed us multiple options in our budget and we are extremely satisfied with his customer service. Thank you

Jessica

Michelle was such a treat to work with! She made buying a mattress absolutely painless— and she even cut me and my roomies a deal since we were all buying one for ourselves. 10/10, best shopping experience ever.

Stephanie Chavez

Kumar was exceptional and beyond knowledgeable of mattresses AND sleep. Definitely recommend going to him if you’re in the market for a mattress. He is very thorough and isn’t the type of sales person to just sell you any mattress. He will sell you the mattress you NEED.

Justin Engstrom

Called in seeking to speak to leadership to resolve a six month on going issue with an order placed online because I couldn't get any straight answers from the email customer service base, and I had sunk about 18-20 hours of being on the phone and emailing attempting to get the issue fixed. I was so frustrated I had actually reached out feelers to local legal representation. Don't buy online, kids. First representative I spoke with was Kayla, who identified as the area management, and asked for a shot at resolving my issue when I requested to speak to someone at the regional level. Long story short, Kayla was not only able to resolve my issue, but went above and beyond my "ideal" resolution, and did it all under 10 minutes. I couldn't believe it. It was the most painless, quickest resolution I think I've ever had with any company, and I couldn't praise Kayla enough. Despite requesting specific ways to ensure Kayla's customer service abilities were recognized, I was sadly informed that this is the best way to do so. So corporate, if you read these, Kayla is the single best thing to happen to your company since the invention of the mattress.

Klint Despres

Typically I don't like shopping for a new bed but I'm glad I want to Mattress Firm. The manager Scott listened very well, didn't give a high pressure sales pitch, plus he gave me a great deal that I couldn't pass up. Everything from the sale to the delivery and setup was perfect. Thank you Scott!

Jw Williams

Came in today, there was great service from Kenneth and Scott were the best the help us find our daughter new beds and a reasonable price. Just wanted to thanks those guys keep give your customers great service.

Jenny Hoang

Very knowledgeable about different mattresses! Chaz was helpful and friendly. Update : We came to exchange our bed because it just wasn’t working with us, but the process of exchanging beds was super easy and quick with the help of Chaz. Amazing service! We are super happy our experience we had at this mattress firm.

Allyson Lindstrom

Came in and was greeted promptly. I let Scott P. Know what we were interested in. He was happy to show us any mattress and gave great tips and insider knowledge. There was no pressure to purchase, he just wanted to make sure we found the one we would be happy with. I would 10 out of 10 recommend.

Yury Marov

That is amazing place to buy your mattress. So many to choose. Excellent discount system! Friendly staff! Olivia is the best. She was really helpful.

Nikole Boggs

Great selection with very nice and helpful people! Arthur helped me find the best mattress in my price range and even helped me again when I wanted to change my order a few hours later. Really appreciate it!

Julia Rempfer

Had an amazing experience purchasing a new mattress, I’m so happy with the bundle I came away with! Michelle was incredibly informative and helpful, I didn’t expect to have fun buying something so generally mundane. Thank you!

Audra

Crystal was Amazing! She had knowledge on what we were looking for and did not hesitate to answer any of our questions. She went the extra mile to make sure we had the right bed and pillows for our needs. She also made the financing process easy and was able to accommodate our strange moving situation. We will be returning to Sleep Train for our next purchase.

Gene Matthews

The sales associate was polite and knowledgeable. All I was buying was an adjustable frame but he made me feel like it was important.

Bree Ruelas

Ask for Robert! He will take care of you. Won't let you leave unsatisfied. Did not feel lile I was being swindled. Actually listened to my current needs and my futures needs with a baby on the way. Was given a great deal that works for me and I don't have to stress about. Store was neat and clean as well which was a big plus. This is the place to get your mattress.

Mon F

Went in looking for a new bed, we weren’t sure what we wanted, Michelle was great!!! She helped us find the perfect bed at an affordable price!!! I would recommend this store to anyone looking for a new mattress.

Marcus

Extremely friendly AND helpful service. I would highly recommend coming her for your mattress needs.

Michael Moehrle

Stopped in a Mattress Firm with some questions. Very pleasant experience with a knowledgeable rep who answered my questions and solved my problem. I bought, no hassle and it will be delivered tomorrow Very good service.

Tamim Fazily

Great customer service and prompt delivery. Highly recommended location.

Mickie Bunnage

Art was fabulous. He explained all the mattress features and options. We went in determined to have it be our 1st stop in comparison shopping. The experience was so wonderful that it turned out to be our ONLY stop.

Catherine Ritchie

Robert at Mattress Firm in Federal Way Crossing is my favorite person today. We went into see what our options were for getting a bed for my 13 year old monster. Robert took time to go over the different types of beds. He stayed in our price range. The monster will even get to sleep in his new bed tonight!!!!!! Thank you so much!!!!!!!!

Judy Thach

Kumar was soo amazing. He helped me out with so much, I was trying to look for a bed that will support my back and a good pricing. He made it possible. Thank him for that.

Steph Alteen

So thankful for a bed same day. Especially after traveling. Nothing causes more pain than extended time on an air mattress…

Gia

Olivia was awesome and she helped us out a lot. She was also very impressive and honestly our family is really hard to impress!

Diana Sonnenburg

Friendly staff and very helpful. Got exactly what I wanted, product was as advertised, no wheeling and dealing. Prompt delivery and set up.

Katy Merritt

I was graced with the presence of Crystal and Michelle. I came to the store about 15 minutes before close, and they managed to help me with a very important purchase, they welcomed me, helped me with my mattress needs, made me laugh, and made me want to buy other mattresses I don’t even need. I am beyond grateful for their help.

Elena may

Great experience Last day of sale I showed up and didn't have my card after finding it at home. the store was closing in 10minutes I gave the store a call and the employee said he'd stay after close to get me the deal that ended that day. Very appreciative of the store employee.

Barbara Johnny

Just went in to look and was treated so nice by Sharon I ended up buying my new bed.

Kylie Triggs

Robert was so helpful and so considerate of our needs. He worked with us until we were completely happy with our purchase. If I could give him more than 5 stars then I would!

Shir Aguilar

Great experience! Mattress test was a highlight as we learned more about ourself and our sleep comfort levels to the process. Scott was a very knowledgeable and friendly.

Juan Pena

The manager Scott was very friendly and helped me find a great mattress in my price range. Will definitely return if I am ever in the market for another mattress!

Steve S

Really impressed with this store, Penny was great! My cousin just moved from California and we needed an affordable bed today. Penny was so kind and very knowledgeable. Go straight to her and she will help you out!

Spencer Brisendine

The sales person was oh so nice. She really made my experience pleasant. The price was right and you had exactly what I wanted.

Aenigma Green

We went in and talked to Olivia and Linda, they were both very friendly and helpful. They both answered all our questions and addresses any concerns we had. Overall a very good experience, we would recommend them to our friends and we will definitely be back.

Mr. Clay

We were helped by an associate named Linda. Linda was very helpful in helping us choose a bed. She listened to what we wanted and proceeded to give us a few different choices.

Charlotte Sherman

Yesterday was the third time we've bought from them, we'll but the next set from them also! They are friendly & professional. We'd recommend them!

Angela Simpson

We had an amazing experience!! Sharon is wonderful at her job, full of knowledge, very friendly and not pushy at all!!

Riley Andal

I was surprised to have my new bed set delivered on the same day of buying. The Salesman Gilbert Quante was a great help and showed me a great variety of bed choices until i found the one that i was satisfied with.

Lorraine Ziemke

Linda was very helpful. She found the mattress that matched when we loved in Arizona. We are very happy with the service.

crazyman54699

Nathan was absolutely awesome. I felt right at ease and knew I was gonna be making a purchase here. One day later I was purchasing my first bed and couldn't be happier.

Alicia Adams

Betsy was great! She answered all of our questions we had about the bases and all the different types of mattress! I will definitely recommend here to every one.

Sien Oh

I needed a new mattress and stopped by my neighborhood Mattress Firm and was very impressed by how efficient the whole process was. Robert was very knowledgeable and helpful! Truly a pro!

Mark2939

Olivia was very helpful and answered all of my questions regarding a foundation and also sheet / bedding bundles they have at the Crossings in Federal WAy, highly recommend! Mark

Macaylie Braden

Michelle in federal way is awesome. She was knowledgeable and helpful with all of our specific needs. She made it fun to find our perfect mattress!

Julio Torres

Shona was wonderful! Wonderful customer service, attentive. I was able to get the best mattress available for an affordable price. Thank you Shona!

Sarah Allen

Sharon at the Federal Way store was so very kind and helpful! I had a great experience and I would definitely use them again!

Jebryan “JB” Jackson

Called about 9am told them what I was looking for they had it in stock showed up after work and was in and out of the store within 20 min saved money with my whole bed being able to be tied down on my truck at no extra cost great customer service was able to get some dollars knocked off some items I’ll definitely be back for my next upgrade

Salome Aguilar

My experience was as painless and easy as it gets, walked in and in minutes got what I needed, super friendly and helpful staff.

Derek Nyberg

Micheal did a very good job helping me get the mattress I needed and made the ordering process simple and quick

Chad Howell

Friendly helpful staff searched their data base and found me what I was looking for in a few minutes and had it delivered later that same day. Excellent experience!

Isaac Santos

Michelle was very knowledgeable and quite helpful as well. She made this buying experience amazing and we will for sure recommend friends as family to buy as well!

Aksel Barajas

Great service and overall a nice experience

albert michaels

Kenneth provided us with the complete knowledge in selection of the bed of our needs. We are very impressed with his skill and low pressure style.

The Maafia Garage

Kumar was a great salesman who gave new bed buyers (me) experienced information and very friendly service!

stephanie colligan

Micheal did a great job helping my husband and I find a good deal on a new mattress.

Alfred Mugho

The African American guy working the store was very helpful! We came here to get a Queen Bed frame and it was much cheaper than anywhere else!

Aaron G

Jerry was very very personable and none pressuring. I was very thankful he was our sales person.

Chad Dial

Great service, not pushy and very knowledgeable. Kumar was a great rep and helped me get exactly what I needed. Would recommend to anyone!

Angelina Schmidt

Great Customer service! I went in and found my mattress protector very quickly. Thanks Matress Firm!

Otto Ducasse

My girl Linda will have you feeling some kinda way about your new mattress. 10/10 Experience!

Eryn Saddler

The salesman was very accommodating and took a more than adequate amount of time to explain the availability of various comfort solutions

Alexander Shori

Great service! My wife and I came in, and were promptly taken care of by Scott, who helped us know about what specials were available.

Nicholas Champion

Great customer service by Drake and Olivia in the Federal way location. Highly recommend and will be returning!

Jay Johnson

Scott is knowledgeable and patient. Went over all we needed to know and answered our questions. Go see him if you want valuable help.

Jamie Vinyard

Lonnie was amazing at helping us with great selections and customer service was above and beyond. Thanks Lonnie!

Tim Brunk

Needed a bed. Got a bed and an adjustable great price and service. Thank you Sharon and Olivia.

Patrick Ferrer

Matt was awesome at mattress firm...very knowledgable...showed us great selection and best prices...

Zach Carpenter

Brittany was very delightful in helping me find the perfect bed. Thank You!

Ethereal

Kenneth was excellent and very knowledgeable. Helped us find the perfect mattress!

Everlyn Mccullough

Betzy was very professional kind considerate respectful and thorough gave us a variety of options would highly recommend she was very patient with us.

Internet law enforcement expert

Wonderful staff! Kashawn really helped me get the best price and mattress. Thank you!

Beverly Anderson

We got lots of information. We walked out with exactly what we wanted. All of the specials and other deals were pointed out to us for us to make a decision. It does take much longer than expected so set aside the time, the savings is worth it.

Erin Leibfried

Chaz was great, took time to make sure we were getting the best mattress. Very friendly and informative!

Angela Angell / Real Estate Professional

Salespeople are very nice ans helpful. I use to sell mattresses, very nice to find someone who cares.

Scoty Dankel

Debbie and I were very pleased and blessed with the incredible knowledge and service provided……. Thanks so much …..

Dana Riel

Staff are amazing and helped me exchanged my bed that I wasn't total satisfied. Staff helped me upgrade to another one.

Justin W

Nassir was a great help in selecting the right mattress for my toddler.

Rachel Brown

Saved a bunch of money coming here today! Thank you Matt! Kids even ran around like crazies but had a great time getting a new mattress.

Alea Cox

I had an easy and pleasant experience working with Scott. He was informative and helpful. Definitely recommend this location!

Britt Burkhart

Be sure to ask for Matt this is the second bed that I have bought from him and I feel that he puts people first.

Dena Fredrickson

My salesman, Scott Perez, was very knowledgeable and no pressure. I love what I bought!

Heather Gibbens

Fast, easy and convenient. Staff was very friendly. We were in and out in less than 30 minutes.

ashley breault

Thank you Sharon and Lonnie! Very helpful and saved us money!

Alicia Bowles

Great pricing, super knowledgeable and felt like I was getting the best help at a great value. Thank you so much!!!

Melissa Huston

Amazing customer service!! Scott was a great help and really made this experience easy!

June Johnson

Your salesperson Linda was most helpful with a bubbly personality.

Gary Peterson

Very friendly and informative

Mike McDonald

bought sheets great experience lady was really nice

Annabelle Vo

The salesperson is very knowledgeable, not pushy and very easy to work with!!!!

Kody Lyons

Pleasant sales experience. They weekend hard to get me what seems like a great deal.

Melissa S

This place will do everything they can to help you find the right bed . Thank you very much for helping my parents

Charles Darius

Good place to shop mattress and good customer service.

Julia Beach

Great service.....we received all the information needed to make an important purchase for our growing family.

J E

They were very helpful and had reasonable prices.

James Turner

Olivia Giles was extremely helpful and was super nice.

Brandon Barry

Amazing customer service. Went above and beyond to help me. Highly recommend.

Bastius X

Scott rocks! My lady and I are stoked to get some better sleep.

Gio Ayala

Amazing customer service!! Would totally recommend to anyone! Thank you Michelle!

Timothy Brown

Great and friendly customer service! Awesome financing!

Nathan Smith

Very nice and willing to work with us and take the time to really understand our needs

David Latu

Linda is great and knowledgeable on their products, thank you.

Clara Kerrone

Amazing service! Super knowledgeable and friendly staff

Vlad Petro

Great people! Very friendly and helpful 😁 …

Linda Hunsperger

They have the best bed and very helpful

Moriik427

Walked in. Friendly service. Felt easy. Recommend

Jose Andres

It was great and lindy is a great person to work with

Sharon Brunk

Amazing staff. Pleasant and clean store.

Laurie Sifford

Always a pleasure doing business with this store.

Gail Farmin

Great experience. Good customer service.

Derek Dillard

Very helpful and attentive to our needs and wants.

Tumuatasi Otemai

Very good and effective customer service

Futaba “Elizabeth” Nocturne

The guy there was very helpful and nice!

imq music

Less spring choices. More foam types.

Jack M

Darrell was awesome and very helpful

Jon Comen

Very helpful 👌 …

Rebecca Warren

Lonnie is great!

Neil M

Friendly, courteous, knowledgeable

Birikiti Dagnew

I don't know this place sorry.

Amrit Kaur

Awesome service

Studious Observer

Epic and cool

Connor

Emily was great

susana morales

Very nice service 👌 …

Laurie Zielie

Great sale, awesome salesperson, Bradley was so helpful. He made this big purchase easy and fun. What a great guy!

Robert Hall

Great service very nice guy!

Erika Sagdahl

Bradley was awesome! The most honest sales person I’ve met to memory. You can tell he’s been in the business for a long time. Loved the Presidents’ Day sale!

Dean Conzatti

Bradley was great!! He was very courteous and helpful!!

Dondrae Watson

Dres Diaz

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