Reviews of Mattress Firm Sherwood. (Mattress Store) in Portland (Oregon).
Mattress Firm Sherwood
21300 SW Langer Farms Pkwy Suite 100, Sherwood, OR 97140, United States
Description
Information of Mattress Firm Sherwood, Mattress store in Portland (Oregon)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Mattress Firm Sherwood
Sunday
10 am–8 pm
Monday
9 am–9 pm
Tuesday
10 am–8 pm
Wednesday
10 am–8 pm
Thursday
10 am–8 pm
Friday
9 am–9 pm
Saturday
9 am–9 pm
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Reviews of Mattress Firm Sherwood
Went in to try out some mattresses and Hunter was there helping us through the process. He did an amazing job! My husband and I took my mother, who needed to gain an understanding of all that is new in mattress technology. Hunter was super patient with all of us and not only answered our questions but also expanded on the information so we gained more info than we even knew what to ask. It was quite the lesson on foams, gels, springs, adjustable bases, everything! Mom my mom got all the info she needed for a fabulous mattress — and my husband I decided to buy a new one as well! He gave us all the pros and cons of each choice we were considering, not pushy or invasive at any point. Trey, the manager, was tremendous in helping us sort out the details as we made the purchase. Thank you for being beyond helpful!
Marc was our mattress expert on 11/19 and he was just fantastic. We read the reviews before we went in and he definitely was better than those. The process was so easy with his help and we left with a new bed. Because of Marc we finally had a good nights rest. Definitely will be coming back when we need another mattress!!
Trey was super great when we went in to figure out bed frame options today. He was very approachable and felt like he genuinely wanted to help us out. We came looking for a solution to an abnormally small bed space and he had some great ideas we hadn't thought of. Very happy with our experience!
Centria was fantastic from her first, "Hi, welcome to Mattress Firm." I'm so glad we went in and were able to try out the mattresses we were thinking of getting and that she helped explain everything about the beds. She's a stellar sleep expert. Thanks for all your help, Centria!
Also, huge shout out to Geoffrey George at the Salem store. He was an incredible wealth of information and really helped make the purchase in Sherwood a thoroughly informed purchase. He answered all my questions and explained everything about the whole process of purchasing through Mattress Firm, when I visited the Salem store on a whim, and wanted to ensure I made the best possible choice for our new bed. I can easily say without his insight, we wouldn't have gone into the Sherwood store in the first place to try out the mattresses. I really hope someone sees this and makes sure all credit is given to both sleep experts!
Great experience today at the Mattress Firm store in Sherwood; I spoke with Centria prior to coming in, and she was just as friendly and welcoming in person as she was on the phone . She listened carefully to what I needed and provided me with great options. I was able to complete my purchase quickly and easily. Looking forward to delivery! Great experience, I highly recommend.
This was my second mattress purchase at this store. Even at almost 12 years apart my experiences were consistent. Hunter was friendly, kind and calm. Just what we needed for our tired grumpy moods when we came in this evening. That guy is going places. Thank you Hunter!
Centria and Trey were very pleasant to work with. No pressure sales, very knowable about mattresses and willing to answer all of our questions. Financing was a piece of cake . Would have no problem suggesting them to any potential buyers.
Centria was wonderful from the moment we walked in until we left. No sales pressure at all. She answered our questions and shared her knowledge. We purchased an adjustable bed and will go back again the next time we need a bed!!!
got a new mattress for the first time at the sherwood location, it was a really easy and fun experience. marc was really nice and gave me a really good deal for the frame, box spring and mattress all put together. all together the experience was really easy and non stressful for my move. thank you!
Costomer asistant, is extremely knowledgeable about product lines. Trey is patient, professional, and dedicated to assisting customers find the best product for their needs. I will keep them as the "go to" for future recommendations.
Trey was amazing! Very personable and knowledgeable! We never felt any pressure while we were shopping, I would absolutely recommend him and Mattress Firm to anybody I know! Thanks so much for a great experience! We appreciate you!
They were very helpful, quick to respond via text. I was able to take care of everything quite easily and get the mattress I wanted had a good price. The sleep expert was very helpful thoughtful and took care of business.
Centria was excellent, we loved her professionalism and demeanor, she was a pleasure to do business with!
Trey was very knowledgeable and friendly. He was not a” pushy salesman “. He helped me find exactly what I was looking for. I will return for my future needs.
Great experience with Michael at Mattress Firm, low pressure and really educated us on the various mattress types and lots of time to really try each one out to get the best mattress for us. We were in the store 45 minutes after normal closing and he was gracious and helpful the whole way! Great experience!
Friendly, informative and knowledgeable service with good pricing. Once mattress was picked out the buying process was quick.
It was only yesterday that we purchased the mattress from Mattress Firm in Sherwood, so we have not actually slept on the mattress yet, but we think it will be wonderful. However, we can say today that our shopping experience at Mattress Firm was wonderful! Liam, our salesperson, was perhaps the best salesperson we have experienced, anywhere. He was very informative, listened to our needs and opinions, and helped us reach a decision on the best choice for us. Liam was always friendly, never “pushy,” and gave us space to discuss our thoughts privately. It was a very pleasant shopping experience.
Wonderful customer service! We ordered a Simmons Beautyrest Beyond Firm mattress from Mattress Firm Sherwood a few weeks ago and love it! We also wanted the matching box spring, but it was out of stock and had to be ordered and paid for separately. 2 weeks ahead of schedule, I received a text that the box spring was in and Mike at the Sherwood store took care of my payment promptly and efficiently. The box spring was delivered the next day and the delivery crew was also fantastic! Amazing service from Mattress Firm Sherwood from start to finish! :)
We visited the Mattress Firm in Wilsonville and Sherwood. The difference in customer service was noticeable from the moment we entered each location. We had the pleasure of working with Centria at Sherwood. She was phenomenal. She is friendly, professional, informative, patient and not sales-y or pushy. She helped up select a new Tempurpedic mattress, frame and pillows. She worked to get us the best deal possible and takes care of you like a friend. We were beyond impressed with her knowledge and people skills, she is definitely the person you want to work with. We can’t recommend her enough and Mattress Firm is lucky to have her.
Great experience for my brother and I. The staff there were very helpful, friendly, courteous and polite. They were patient with our questions and took time to fully explain with clear/concise answers. No upselling tactics, offered us a better deal then what we were looking for so we definitely got better bang for our buck. Would definitely shop there again. Outstanding.
The best and most helpful mattress store!! We loved working with Trey and William.
Had a great experience throughout the entire process. The mattress and frame got delivered two days after the purchase. Centria helped us select the best mattress, and was great to work with.
Marc took care of us by selling us a bed frame lower than the price quote us by a competitor.
Trey did a great job of showing us all the options without being pushy. He was personable, knowledgeable, and thoughtful…even funny 😄
Rusty also helped us the first time we came in and helped us start the process of narrowing down the kind of mattress my daughter needed.
Thank you for a very positive buying experience! Praying delivery goes as seamlessly.
Hopefully I am spelling his name correct, Trey was very helpful. I had an order that was messed up online. Trey helped complete the return and was able to issue me a refund. I had a very unpleasant experience online at Mattress Firm. My experience in the store made me wish I had just made the purchase directly in store.
Trevor took great care of all my requests, was patient with my high-energy kids and we all left happy with the experience. Thanks for getting me everything I wanted in a quick manner and at a great price!
Highly recommend!
Dr Gifford
I didn’t like the fact that they don’t sell the pillows at the store in (Sherwood) otherwise great customer service. When I want to buy something I would like to be able to purchase it the same day
I had the easiest, most informative and more importantly LOW PRESSURE buying experience! Kristina helped me and made sure I knew she was on her way even though she was finishing a sale at the moment I walked in. I so much appreciated her honest and warm approach. When I shop for bigger purchases I’m always scared I’ll get mislead. I ended up spending a tad more than I had planned but it was because we found the true “right” mattress for me! The staff was so kind and so knowledgeable. I only had a couple of hours to speed-shop without my toddler so I’m glad I picked these guys as the first stop. Thank you, Sherwood. I’ll think of you guys after my first night of good sleep in ages!
Centria was very helpful and sweet. She made our decision easy and didn’t pressure us into anything. Very happy with her and the new mattress coming!
We worked with Liam when deciding what matress we wanted to buy. He was unbelievably friendly, knowledgeable, and just a delight to work with. He was honest with answers to any of our questions, listened to what we wanted and gave us plenty of options to fit our needs and price range.
Definitely a great manager, and I will recommend him to others in the future.
I was assisted by Liam at the Sherwood location and I honestly can’t put into words how incredible my experience was. From start to finish i was amazed by the customer service we received. I went there with my mom and my 3 year old. Unfortunately I didn’t catch the name of the woman working but she kept my daughter entertained for quite a while as I was being showed around by Liam. They went above and beyond to make sure I not only enjoyed my experience but also got my dream bed. The staff is very knowledgeable about sleep health and everything bed related. It seemed less like a job and more like a passion for them. By the end of my purchase I was crying because I was so excited and grateful that I was able to pick out a bed that, quite frankly, far surpassed my expectations! I was treated with dignity and respect and will direct everyone to this store. Thank you Liam and coworker for making this the best time and helping me find a bed that will be money well spent for years to come.
Kristina was absolutely amazing when she helped me find a new mattress. She was informative, friendly, and really took pride in her job. Not only did she take the time to explain to me the differences in each mattress, but she genuinely wanted to help me find something that would give me the support i needed. I would strongly recommend her to anyone who is thinking about getting a new bed.
Walking in on a Saturday afternoon, we were greeted by Liam, the store manager. After giving us a moment to explain our situation, he walked us through the run down of how to best choose a mattress. Guiding us through “this vs that,” and allowing us time to form an opinion on the many beds we laid on, he helped us find something within our price range. A wonderful store manager and an easy process, it made for a breezy experience at this Sherwood Mattress Firm.
We also had a friend come here and have a similarly wonderful experience with Kristin(e/a?).
Not the cheapest option you’ll find, per the fact they’re not Amazon, but I am confident the purchase will be much better off than one. Highly suggest. Thanks Liam!
My husband and I were helped by Rusty from the Sherwood location and had the BEST experience! Rusty is so upbeat, charismatic, and knowledgeable. We thoroughly enjoyed the mattress shopping experience. I would recommend Rusty any day of the week. He is a gem! This man knows mattresses!
I originally went to the Tualatin Mattress Firm and ended up having to return the mattress I got because it was too firm. The return caused lots of problems when I simply wanted to exchange it for a different mattress. Robby jumped in and had me go into the Sherwood Mattress Firm where him and Liam helped me out tremendously. I am so happy with my mattress purchase and they helped remedy a situation that was very frustrating. This was my first time buying a new mattress and it started out disheartening, but Robby and Liam turned it around real quick! Thank you! I will recommend this location to everyone I know looking for a new mattress.
Went to the Sherwood Mattress Firm store to purchase a King-sized bed & adjustable platform base & got exactly what I wanted in less than 30 minutes. I took advantage of the generous Presidents Day sale & got $800 off. The salesperson Liam could not have been better; very friendly & knowledgeable without a hint of pressure. If you're going to purchase a bed in the future you definitely need to go there.
I had been researching mattresses and stopped in for what I was hoping would be a swift purchase of a Tempurpedic - and it was! Kristina was helpful and direct, clearly described the differences between the options and helped me pick the best one for my budget. Zero pressure. The purchase process was fast - maybe 10 minutes, which I appreciated since I had toddler in tow. Thanks Kristina for a great experience!
Liam the store Manager is Great!! Walked in on a Saturday looking to purchase a bed for my Son and Liam took the time to explain all the different beds to choose from I finally made a decision and I'm so grateful for your help Liam. My son is going to love his new bed. Mattress Firm in Sherwood is awesome!! If you are looking for a new bed definitely stop in you won't be disappointed.
I love our little town we call Sherwood!! We all Thank you Liam!! You Rock!! 😊💕❤🎉🐰❤❤❤😊
My boyfriend and I went into mattress firm to look for a new mattress. Kristina directed us to some great mattresses that she thought would suit us. Trying to save a few bucks I went in later that week and bought a less expensive mattress that I thought would be great for me and my boyfriend. When we slept on it the first night I knew it wasn't going to work for the both of us. I should have listened to Kristina, she knows what she is doing. When we came back in to exchange it, Kristina made the process seamless. We chose a mattress that she suggested during our first visit. The mattress was in high demand so we weren't sure how long it would take to arrive. Two days later she called to let me know it will be arriving the next day and had scheduled a spot for it to be delivered the next day. So much sooner then we were expecting. Thanks to Kristina, we won't have to sleep in a hole for even a week. When it is your quality of sleep a few extra dollars is worth it. Next time I will trust the expert.
My experience at Mattress Firm Sherwood was pleasant to say the least. Liam, the sales representative assisting me, is hands down the coolest and most intelligent being I have ran into as far as my memory allows. What a treat. I found myself not wanting to end our interaction and will be coming back to buy a mattress(I came for the cloud pillow) soley because of Liam. A master of his craft is a title that doesn't do him justice, but for lack of a better title I assign him this one. Cheers buddy and may the force be with you.
I had an amazing experience at the Mattress Firm in Sherwood. I was really overwhelmed with shopping for a mattress and Liam made the process so easy. He was really friendly and extremely helpful. I left there with a wonderful mattress and amazing tips for better sleep. He really took the time to understand the needs of my partner and as a result we found the perfect fit. Thanks Liam!
My partner and I recently purchased a bed from the sherwood location. Both Mike and Centria helped us with the purchase. We had a strict budget but expensive taste 🤣 and both Mike and Centria were so helpful. I am very picky and must of called the store 5+ times and Centria was super patient and very diligent with my wants and needs. While we were in the store Mike was super informative and went above and beyond for us. Super professional and highly recommend anyone who is wanting an amazing bed purchasing experience to go here immediately!
Excellent experience with Liam helping us find new mattress. He’s very professional while making our time deciding fun. About 30 minutes of trying different brands and firmnesses led to the best fit for us. Recommend him highly if you are looking for making a confident choice of product and a relaxed time.
I cannot recommend this store enough because of Kristina and Stephanie. As a fellow salesperson, I DREAD going into retail stores to because of the hard sell. Mattress shopping is a sort of intimate experience and I felt taken care of here. I tried literally every bed in the store and there was no upsell or push. They genuinely wanted me to get a great deal. My mattress arrives today and I could not be more excited. The price I got was absolutely insane, and I also left feeling like I made a good purchase from good people. That is how salespeople should make you feel - you want a product, they know everything about all of your options, and they help you make the right decision on or below your budget. Win/win/win. Thanks ladies! I will send all of my friends your way.
Chose Mattress Firm over other stores for the $200 instant cash, and none pushy sales reps. Liam was great, super knowledgeable and helped us find the perfect bed, mattress protector and sheets. Highly recommend this place.
Sarah was very helpful. She took the time to show is everything we wanted to see. When we were ready to buy, she gave us options, but didn't try to pressure us into more than we wanted. We had a great experience and would recommend Mattress Firm to anyone!
I'm so glad I chose this store as one of the places to go to for a mattress today! Not only were they so friendly, Kristina asked me many questions to make sure she could find the best bed for me. The other lady that was there (im sorry I forgot your name), even though she said she was new, she was just as helpful. The pricing was great, they're going to deliver my new bed and take away my old one, and they had a much better selection than other stores. I cant wait for my bed to be delivered & to finally get a good nights sleep!!
My father and I went into Sherwood Matress Firm with both of us looking to purchase new mattresses or beds. Dan was extremely patient 🙏 as my father is nearly deaf and EXTREMELY impatient and I must be honest, quite rude. Dan was not bothered by my father's poor manners. He kindly took us around showing us every mattress he could think of to meet our expectations and Boy did he deliver. Most AMAZING mattress or bed whatever u wanna call it. I am SSSSOOOO EXCITED and looking forward to getting to sleep on the most COMFORTABLE bed I've ever had. My father ended up purchasing same mattress as I did but in a King, mine is a Queen. Could not be more pleased with the service we received. THANK YOU DAN !!
We had an excellent experience shopping here!
Stephanie was very knowledgeable and helpful in letting us see (and feel) the different options and types of beds. I ended up buying a more expensive bed and adjustable frame; but the financing made it easy and the bed will be a game changer in my sleep quality.
If you stop by and are able to, please consider donating to their foster program. It's tax deductible and goes to kids who need it.
Centria was great with her presentation and assistance during our visit.
Absolutely fantastic service from Liam. Met my expectations with regard to comfort, price and delivery. Offered numerous options and recommendations on beds, box springs and motorized platforms before finally zeroing in on exactly what I wanted and within budget. Liam was personable, knowledgeable and courteous. Would highly recommend Mattress Firm in Sherwood and Liam if you are in the market for a new mattress!
We did a lot of research before shopping for a new mattress to replace a 10 year old memory foam. We chose to shop at Mattress Firm because their inventory included several models we wanted to try before finalizing our selection.
Daniel @Sherwood was very helpful. He showed us about 8 different mattresses that met our requirements. My husband and I both experience back pain, in addition to snoring and sleep apnea. New mattresses are expensive and we ultimately decided on a Beautyrest Pressuresmart mattress to put on our adjustable base. It just felt right. Daniel offered to shop for deals and found last year's model in another city for a substantial discount.
As we were finalizing our purchase, Daniel also gave us website links to helpful tips on alleviating common sleep complaints, like back pain, snoring and sleep apnea.
The new mattress will arrive in a week and we are so excited. We are looking forward to less pain and better sleep!
The sales person at The mattress store Was very helpful and knowledgeable
Stephanie was a fantastic help. She was knowledgeable on the products and definitely went above and beyond to help us in all of the aspects of our mattress shopping. She helped us get a great deal and that's not even the best part. With schedule restraints posing an extended wait, she was able to work us another deal on getting it to us earlier. 10/10 Definitely recommend asking for her in specific.
Some of the best customer service I have ever received. I work with Kristina Mack truly a profession that cared about my happiness and satisfaction of my purchase. Presented me serval options, walked me through the pro and cons associated with each brand and type. She was knowledgeable about all the new trends and products and provided a no pressure approach that made the experience enjoyable. Would only buy from her again.
We spent an entire afternoon trying out many different mattresses and, with the assistance of our salesperson, feel we made a great decision. The selection at the store was great, and we actually ended up spending a little bit more than we had anticipated as we added a special reclining frame to the order. The sales team was very focused and professional and did a great job helping us understand all of the (surprising!) complexities of purchasing modern mattresses and frames.
Delivery went well, and the delivery truck was at our home at the time they promised and the installation was pretty quick and straightforward. And, they removed our old mattress and frame set.
All in all, it was a great experience. We'll definitely return next time we need to make a major purchase like this.
Great place to buy a mattress. The service was professional, knowledgeable and very personable. We had come from a competitors store and the service was like night and day. The competitors tried to sell us a bed but they didn’t sell frames. Who does that? MF sold everything needed for a bed, including the frames. One stop and we got it all. They didn’t recommend one, they recommend all the beds and were knowledgeable on what each had to offer. Enthusiastic sales person. Great experience! Thank you Luke.
Great experience in the Sherwood store. Trey was very knowledgeable and asked the right questions that led me directly to the mattresses I’d be interested in. I never felt like there was an upselling attempt as I have elsewhere. I got exactly what I wanted for the amount I wanted to spend. I highly recommend Mattress Firm.
Went in yesterday with an idea of what we wanted, it was a web only special as Stephanie informed us. She gladly showed us comparable mattresses. Set us up within an hour of what we wanted and had us on our way to the warehouse to grab it. Very friendly and helpful. Stephanie and her co part Kristi were great. Professional yet personable to feel as if we weren't walking into a car dealership.
We went in to get a mattress for our Daughter and Trey was very helpful and we were in and out in under 20 minutes. He was great and was very helpful! Thank you!
Walked in not sure what I wanted. Kristina Mack was very friendly and assured me she’d help me find the right bed for me. After asking me many questions about sleep issues, and how I normally sleep, and having me try a plush and medium bed to see which felt better, she helped me find what I needed. I ordered a Sealy Silver Chill Plush mattress. I’m looking forward to it coming to my apartment on Thursday and finally getting a good nights sleep! My old mattress is 17 years old and completely shot!! This is long overdue!! Thanks so much!
Wonderful experience! Excellent customer service, it was a sincere pleasure to work with Liam! He took the time to patiently answer all my questions and provided all the information needed to make my decisions. I would highly recommend Mattresses Firm, and Liam, to anyone!
Liam was very nice, friendly, knowledgeable and helpful! They were clean and neat. The beds weren’t to high to get on and I’m short. The prices were way cheaper than the other store that’s nearby. I found a bed that is an inner spring medium firm. Super quick delivery! 2 days. Can’t wait
Liam did a wonderful job helping us and answering all our questions. He was very accommodating to our request of trying various mattresses and very quick to look up information when we needed it. He made the experience fun and easy.
Rusty was great! He worked with us to get us the mattress & adjustable frame that fit our needs. He is very personable and we feel like he really cared about us. Super customer service.
Very friendly, easy to find what I wanted, and took mattres home.
Had THE BEST service from Kristina Mack at the Sherwood, Oregon store.
She was very helpful and knowledgeable.
Also hats off to the two delivery people. They were two very nice gentleman. Very friendly and efficient.
When I know someone needs a new mattress I will strongly recommend Mattress Firm.
Stephanie provided a wonderful mattress shopping experience! I have trouble sleeping with neck pain and she took time above and beyond what is required to make sure I found the best fit for my needs. She was thorough, knowledgeable and professional. She made the process seamless and balanced her time well with multiple customers.
I came in for a toddler mattress for my son. The gentleman were very friendly and showed me the in-store/stock options (as I wanted to take a mattress home that day). I was able to find the perfect one and they were kind enough to fit the mattress in my vehicle. Great service and great customer service!
I had done some initial searching online on what i was looking for in a mattress. Walking into the store and talking with Liam was a fabulous experience! Super helpful, talked us through different options with no pressure on anything. I will highly recommend to anyone looking for a mattress!
Our associate Christina was very helpful and nice! She took time to explain the differences of each mattress. We were able to find the perfect fit for our budget. I highly recommend this store.
Liam was great. I was looking for a price point mattress and when he didn't have one in stock he asked would I mind if he checked his closeout models. NO PRESSURE and price is what prompted me to buy. Great customer service. Will be back for future purchases. Thanks again
We went to Mattress Firm in Sherwood Oregon and has a great experience with Stephanie! She was SUPER helpful & knowledgeable.
She helped us hone down the type of bed we liked best. I would recommend her and Mattress Firm when you are looking for a mattress.
We had a great experience buying a new mattress for my daughter. The salesman was knowledgeable and very nice. There was no attempt to upsell us and we got exactly what we needed with no hassle. I would absolutely recommend this place to others.
I don't often review places but the customer service from Christina at the Sherwood branch was top notch and deserved recognition. Low pressure sales, informative, snd incredibly helpful. Haven't had a chance to test my new mattress yet but would definitely shop here again.
Stephanie was so helpful. She walked us through a few different mattresses, helping us learn what we liked and in mattress We ultimately selected. She was informative, kind and didn’t over do the mattress technology speak. We had a great experience.
I was treated very well and Roby was interested in address my back pain while sleeping in different mattresses. This would be my fourth mattress that I have bought. Roby want to make sure this would be the last one. I was very thankful for Roby talking the time and patience in explaining what the difference in all mattress technology and gave different options what would work for me in my present condition.
I was looking for a new mattress and I've never shopped for one before and Kristina (the person working that day) walked me through everything and helped me find an amazing bed. Kristina was really engaging and knew a lot and answered every question I had! A great place to look for a new bed!
First time buying a mattress in-store. Great experience. Kristina helped me find a mattress within my price range that was the right level of firmness for my back. Would highly recommend this place to anyone who wants an enjoyable customer service experience.
great experience trying out the bed I was looking for along with other suggested beds for my comfort, Stephanie was very knowledgeable with all the products she showed us along with helping us get the best deal for us. She did everything to make our experience buying a bed easy and enjoyable.
Trey was a positive experience in our finalization for our mattress search. He is very patient and very informative. He didn’t try to sell us unnecessary items and only did what was necessary to help us with our search.
Trey provided us with great customer service! We walked away happy and excited for our new mattress thanks to all of his helpful information. Thank you Trey for answering all of our questions and helping us with our purchase!!
Excellent customer service from the sales person. Knew exactly what I needed and suggested the delivery and take away option for the box spring. Fast delivery. Would recommend.
Working with Kristina was such a smooth, productive, and fun experience! She was able to guide us to our perfect mattress. She is classy and very informative! If you need a new bed... Let Kristina guide you as drift to the clouds in a restful nights sleep.
Our Saleman Liam was great to work with. Very patient and knowledgeable. A lot of people are not professional, but he was very good. He is part of why we bought our new bed.
Thanks,
Joe
Our sales girl Kristina was incredible. Super friendly, super helpful, not pushy in anyway. Really happy about coming to the store, for my son, got his very first mattress for his bachelor pad. Kristina was incredibly knowledgeable, and bery helpful. Thank you mattress firm, and Kristina!!
I loved the no pressure style of the saleswoman. I wish I remembered her name but she was so great and very understanding of my budget and timeline! She was wonderful to work with and I will definitely be back should I need another mattress in the future.
Kristina did a wonderful job of walking us through all the options and gave us the time to ensure we made a good quality, secure and comfortable purchase. She was hands on very thorough from beginning to end with the financing options and paperwork. Thank you Kristina.
Christina at the Sherwood location was very knowledgeable and was a big help in us finding a mattress to best suit our sleep styles. We had been to Macy’s prior and the salesperson did not have the knowledge Christina would. Highly recommend
Rusty is the best! My husband and I went in looking for a bed. We were upgrading from a queen to a king. We were previous Tempurpedic owners so we wanted to stick to Tempurpedic. When we talked with Rusty, he encouraged us to try other brands in the off chance that we may find another brand more suited for us. After trying many other beds, we decided to stick with Tempurpedic! I’m glad that Rusty encouraged us to try others because it made us feel that more confident about our decision! Rusty made us feel welcomed and never was pushy on sales. I loved his service so much, I had my mom buy a bed through him too! We both love our beds so much! Huge thank you to Rusty for your amazing customer service!
Stephanie was very helpful. She knew her stuff when it came to the different mattresses and the inventory they had on site. She was also very fast and efficient to inform us of the next closest Mattess Firms that had the items we were looking available. Thank you Stephanie and Mattress firm for making our bed buy experience a success!
Very good customer service! Friendly greeting as soon as we entered the store. Listened to our needs. Very patient with us. She gave us NO pressure to buy on day we were there as we said we were shopping around.
I went in today with my mother to get a new bed for my birthday gift. This store had sample beds: SOFT, MEDIUM and FIRM. I tried each one. The lady helping us was really nice and helpful! By looking at some of the negative ratings, I trust that this place improved! So anyway, I loved the soft one yet I needed a medium. You can't go wrong with a medium! Don't get a firm if you are mainly a side sleeper. My mom payed for the bed for a good price! NOT $1000 plus dollars LOL! I'm excited to have a new bed in the very near future!
Wonderful experience! Went in “just looking” and found out there was an extended black friday sale continuing on. Was well educated on the styles and types of mattress construction and cost price points. We decided to buy after having the ability to compare side by side, and even stay within budget.
Kristina was great. Helped me find the right Purple mattress and the right pillow. Tried some other mattresses too, but settled on the purple 2 and came back later in the day. If you’re buying a purple, buy it through mattress firm because you get 120 days instead of 100 days to try it. And it’s easier to return than with Purples site. Plus it’s the same price!
Christina was amazing and pressure free. She listened to what I was looking for and immediately found me what I wanted, which I thought I couldn’t afford, within my budget!!! I haven’t gotten my new mattress, but I’m so happy with the shopping experience.
As soon as we walked in, she was friendly and ready to show us her best options.
My boyfriend and I were able to test out multiple mattresses and she was eager to show us different styles of what we liked as well. We weren't planning on buying a bed that day, but locked in a great deal. Can't wait til we get our new bed!
Very good service from Liam. Understood that we needed in-stock items, at modest prices and he steered us to an appropriate range of products.
Liam was also pleasant to work with.
Stephanie was amazing! Super knowledgeable and friendly. We spent a significant part of our day working with her and we are glad we did. She was able to really help us to know what mattress was best for us - which was so appreciated considering we walked in with no idea at all where to even start. Thank you Stephanie, you are a star!
We were listened to. We explained what we needed, we were shown multiple options and we did not feel pressured into getting something we didn't need. Instead, we walked away knowing we were getting exactly what we wanted and needed.
Outstanding customer service experience. Both Jolie and Century went above and beyond to ensure both my in store and purchase experience was A+++.
I was helped by Liam, he took notes about my preferences, listened to my needs and concerns, and was patient as I tried put several mattresses to see what would be best for me. I fell in love with the King's Down the Melbac, it is perfect. I am excited not to wake with pain but rather with peace.
Ask for Liam at the Sherwood store. He is prompt and efficient. He went above and beyond to make our bed buying experience happy. Liam helped fix a problem we were concerned we wouldn't be able to fix.
We came in knowing we wanted a bed and that's about it 😂 we never anticipated that we would pick about three or four different mattresses before we found the right one with the help of the lovely Kristina. We rode the rollercoaster of "can we afford this mattress?" A couple times before discovering financing and went home happy 😊 We've had our mattress for about a week now and we LOVE it ♥️ Thanks so much to Kristina for all her patience and help.
I walked into the store and was immediately warmly greeted by Josh. I was so appreciative of his knowledge and helpfulness. It was such an easy experience and I was so shocked by how quickly I was able to get my mattress delivered. The delivery guys were so quick in setting up and very polite. I will definitely use them again!
First of all, we committed the cardinal sin of bringing our children to what is essentially, a trampoline factory.
The prior mattress store that we visited, did not take into account that both parents would be shopping with kids in tow, and we spent the majority of our time trying to corral our kids. So, we took a break, had a coffee, took a breath, and decided to cross the street to Sleep Train.
As soon as we entered, our 4 year old, made a beeline... for their kid play area. Genius! This company knows its demographic. Parents shop. Both parents need to be present to choose a mattress. Kids need a distraction. So obvious!
Thank you Sleep Train Sherwood for knowing what we needed before we knew it.
Beyond the kid rodeo, Scott Fox was terrific in helping us find the soft yet supportive mattress we were looking for in the Simmons Amherst Hybrid. His patience was unending as we tried this mattress, loved it, yet needed to test 10 others before we were convinced.
When we're ready for another mattress, we will be back!
If you need a mattress, Kristina Mack is your person.
I've been in sales for the majority of my life, and I always appreciate good (great in this case) sales(wo)manship. No pressure, just truly trying to help me find what works for me.
I came in, fully expecting to buy a mattress that we have all seen online... everywhere. I realistically had no idea what I was looking for in a mattress, and instead of just going for the quick and easy sale, Kristina helped me find what actually works best for me, my body, and my sleep style.
Price was very reasonable as well.
Thanks!
I have bought two beds from this location, one for myself and one for my granddaughter. The staff is amazing!! Friendly, efficient and knowledgeable. The product is the stuff that good dreams are made of!! They deliver right to your house and take care of everything. Do not go anywhere else. Their place is the only place to go!
Stephanie was AMAZING! She helped me pick the right mattress in the right price range. She wasn’t like your typical sales person, I feel as though she really took the time to help me find what I was looking for as opposed to making the sale.
Havent got bed delivered yet but christina did a great job and is very helpful. Stephanie rang up sale and went over warranty info. Sold us on a couple of pillows added in. Very comfy when tested in store. These ladies did a great job. Thank you
My wife (full term) and I went in Sunday to look for a new mattress. When we got there we weren’t exactly sure what to expect.
I’d never bought a new mattress and really the only insight I had into going to a mattress store was from the movie The Intern with Vince Vaughn and Owen Wilson. So I was expecting a used car salesman pushy environment.
With my guard up we went in. Instead of a coked out tattooed single overweight male contemplating his poor life choices of living at home till 40, who wreaked of desperation and broken dreams, we were warmly introduced the process of picking out the perfect mattress by a very disarming, and wonderfully friendly sweet person!
Kristina took the time to show us different varioutions of firmness in mattresses as well as giving us some solid insider tips on not to over due the mattress surfing as it may result in “mattress drunk syndrome” which effects 8 out of every 10 customers. A very serious and alarming situation, not for the faint of heart.
Kristina encouraged us to test out what ever we wanted to, was very kind and considerate of my 9 month pregnant wife. She was extremely knowledgeable, allowed us to shop and not hover, but was also available if we had any burning questions.
As a novice of mattress shopping I was not overwhelmed with information, as Kristina made it easy to understand, as well as giving a no “bs” approach which really resonated with me as my degree is in bs.
We ended up getting the King Avery Luxury Firm Pillow Top, and it is set to arrive tomorrow.
She made the process seamless, easy, low stress, and fun! We’re very happy with our decision, and greatly appreciate all that she did for us to make this a really fun experience. So much infact we’ve decided to know our new born Matress Firm Sawyer!
We would absolutely recommend ANYONE in the market for a new bed to stop on by and give Kristina a visit!
I think you’ll find your experience to be a memorable one!
Thank you Kristina, you are a master of your craft, and hopefully your WiFi ;)
- Jared and Megan and Jameson and Matress Firm Sawyer -
Rusty was awesome. I had a long list of requirements including delivery in 3 days and he put it all together at a great price overnight. Awesome service.
Stephanie was great! She had me try the 3 levels, soft, medium, firm. I prefer medium. Then showed me other mattresses in medium. I chose the first medium. Stephanie was very enjoyable to work with! Thank you, Stephanie.
Liam was amazing. He found the perfect bed for us. No pressure and be took the time to find out what we needed. He was one of the best sales man I ever worked with.
Probably the least painful mattress purchase ever. The sales associate, Centria, was knowledge and super helpful.
Kristina and Stephanie helped my husband and I get a great new set up. They weren’t pushy, and truly cared about what options would work best for us. They were so extremely helpful, and I can’t imagine going anywhere else for our mattress needs. Thank you!!!
Just bought a new mattress and Kristina was super awesome and friendly deal with!!! This is the second time I have come back here to buy a bed. Probably won't buy elsewhere again. They go so out of their way to make sure you leave happy!!!
We were so pleased with our experience at Mattress Firm. They were extremely helpful and we found exactly what we were looking for at a fantastic deal!
Excellent salesman, Robby! The store is lovely and my transaction went smoothly. The mattress and foundation I purchased are in stock and will be delivered tomorrow!!
We went in to MattressFirm today and both of the women working were awesome. I came in with misplaced bed frustration because i ordered a tempurpedic bed online almost a month ago and have been given zero indication of when I will be receiving it because its backordered, which I wasnt notified of before I purchased it. Stopping in today made us decide to cancel our tempurpedic order and purchase our bed at mattressFirm. Customer service is huge for me and its basically non existent with tempurpedic. Kristina was upbeat, she didnt lose her cool with the mom who thought it was necessary to scream at her kid every 5 seconds, she made us laugh, and she gave us the time we needed to make sure we felt good about our decisions. I SO appreciate her attitude and lack of "pushy" and will absolutely return when we are in need of another bed THANK YOU KRISTINA!!!!
Stefanie did a great job of explaining how we were going to approach the acquisition of our new bed. She was very thorough, listened intently and gave us options towards our decision.
Good at selling and knowledgeable but left out a few details until after the mattress purchase. They do not touch your old bedframe if purchasing a new one. The automated delivery tracking is grreat an reliable! There are lots of stipulations on retuns and warranties, be sure to ask about purchasing your mattresses pad in store, it may have its advantages. A mattress is a lot like buying a car, they are there to sell no matter where you go. Make sure you get what you want. Once it's driven it loses its value! 😉
We showed up fairly late at night before close, and the sales associate was very helpful showing me and my partner options. The selection was admittedly limited, but they still had plenty of good options for both spring and memory foam/hybrid mattresses.
Purchased a recharge 800 pillow top king about 3 weeks from the Sherwood location. Salesperson took the time to test our sleeping styles and helped identify the bed best for us. Happy to say we love the bed and mornings waking up sore are a thing of the past. 10/10.
Kristina was fantastic with helping me find exactly the bed I was looking for. I have back issues and Kristina was knowledgeable and effective at finding me a product perfect for my needs. She is an amazing asset to your team! Thank you!
Staff, especially Kristina was SO helpful. They were patient and kind and NEVER ONCE tried to up sell me from what I could afford. It was such an easy and pleasant experience. I would recommend them to EVERYONE!!!!!
These 5 stars go to Trey Wimberly!!! He was amazing and made out experience soooo much easier than we thought it was going to be. Trey was very patient and provided great information about what would work best for us. I highly recommend that you look for Trey if you stop by this location. Thanks Trey!!
Centria, my customer service person, was so thoughtful and kind. She understand my needs and patiently led me to explore my options. I recommend these folks highly!
The manager in the store, Christina, was very helpful. Never pushy. We felt we made the best choice because of her presence.
Very friendly staff ready to answer questions and provide valuable input that helped us make our choice! Definitely recommend and will be back when we need our next mattress!
Josh Zubrick at Sleep Train in Sherwood, OR was just awesome. I have never purchased a bed before and he made the process simple and easy. He wasn't pushy and certainly didn't try to sell me anything I didn't need. I had placed the order for my new mattress set and afterwards found a much better deal elsewhere through a friend. Josh went above and beyond to keep me as a customer and made me an offer to get my business rather than have me cancel the order. Although I could have still saved a little money on the other deal the fact he wen't out of his way to do what he did, and the fact he was a fellow Army veteran meant a lot to me as a customer. I would recommend working with Josh in a heartbeat. As far as the bed goes my Beauty Rest Glendale Black Hybrid has given me the best sleep I've had in as long as I can remember. The cooling gel pillow was also the best decision I have ever made, now I just need a 2nd one.
We worked with Trevor, he was calm, knowledgeable, and made the whole process understandable and transparent! I see know why this store has high reviews! Great place.
Stephanie was amazing, helped us narrow down our choices, while not pushing us in any way. Solid advice, as well as helped us get the mattress we wanted the same night. Thank you for being there for us.
I needed a king box spring FAST.... One call and Liam had me taken care of and it's being delivered tomorrow. He was very professional, gave me a few options, and got us all set up. Thank you!
Liam was seriously a gem. Went in nervous about making a big purchase and not only did he help me find exactly what i was looking for but he helped me save a ton of money doing it. Couldn't recommend more!
Everyone who helped was extremely helpful and took their time to make sure I got what I wanted! Definitely would recommend buying a mattress here! Very friendly staff!
Stephanie and Kristina were great and very helpful in finding the perfect bed for us. We love it and will definitely be back when the need for a bed arises.
Kristina was so great!! She has a contagious personality and made our first time experience so enjoyable! Loved our time at mattress firm.
The lady who helped me was fantastic! I told her I was looking for a mattress for my daughter, she was quick to show me a fantastic deal. Thank you for making everything so easy!
Super easy and fast! Great service and helped me find a mattress at a great price!
The Ladies working in the store took very good care of me. Listened to my needs and helped me pick exactly what I was looking for. Shout out to Christine for excellent customer service.
Stephanie Andersen was a pleasure to work with and knew all the products to help us.
She provided great options and made it easy to purchase.
Rusty did an amazing job. Provided unparalleled professional service. Very knowledgeable and made the purchasing process a breeze.
Liam was helpful and knowledgeable and was great to show me all my options and help me find a good deal on a good quality mattress.
Excellent service from Liam, who was very informative and flexible and helped me find not only one, but two mattresses!
Wonderful sales team; Stephanie was incredibly helpful! We highly recommend them for an efficient, enjoyable mattress shopping experience.
Kristina Mack over at the Sherwood location was awesome. We spent hours looking for a mattress and she helped the whole time. Would definitely recommend
I bought a bed from Liam. Everyone should go to him. Very easy to work with and very knowledgeable. Thank you Liam for the good nights sleep!
Such a great experience. We never went mattress shopping before and we really enjoyed it. Staff was amazing and very patient with us.
Michael M. was to work with. Had a great experience!
Excellent service, we were helped right away. Ordered Monday and bed will be delivered Wednesday! Great prices, would reccomend.
I ordered 4 mattresses for our Volunteer Fire Department and almost a month later they still have not arrived. Other than that, it has been a very good experience.
Liam was a great salesman. Listened to our needs & offered suggestions without any salesman's pressure.
Rusty was super helpful and got us a great deal on our new mattress and adjustable base.
Stephane has been great. She got me the best deal on a top line mattress. I couldn’t be more thankful.
Major kudos to Sarah. Help us with a purchase. Showed us all of our options with no pressure! Next purchase, we will be back to work with her again!
Liam was helpful and got us into the right bed and the right price. Good buying experience
I came into the store on a mission, and Sarah had me in and out in less than 30 minutes with the perfect bed!
Extensive inventory and knowledgeable, caring staff made for an easy and informed purchase. Kristina provided an exceptional experience.
Liam was great and super helpful in finding us the perfect bed! Process was quick and easy.
Stephanie was very welcoming while I was shopping for a new bed. She made the experience worth the trip from McMinnville and was knowledgeable in every question I had (=
This was my first time buying a mattress and the manager Liam was very nice and helped me get exactly what I was looking for
It was a great experience. They were so helpful, friendly and professional. I was guided through options and spent much less than I had anticipated. The savings was amazing. I highly recommend them..
Liam was very good at assisting us with what we needed and what we where looking for very good service we will deffantly go back if we ever need to get another bed.
Great experience and very knowledgeable team - they made purchase as easy as possible.
Christina at the Sherwood store is a rockstar. Knowledgeable, kind and expeditious in how she helped determine what I needed. I highly recommend!
Liam was super helpful in helping me find the right box spring. Didn't waste my time like some of the other matress places
The sales people were very easy to work with and gave us time to just lay on the mattress to see if the firmness felt right.
The sales associates at this store were so informative and helpful 👏
Our purchase was minimal but our next big purchase will be there. Thank you …
Stephanie was awesome helping my boyfriend and I pick out a great mattress! Super helpful and very knowledgeable!
Stephanie was amazing and helped guide us through of first mattress purchase by educating us and being very helpful!
Absolutely wonderful! Stephanie went the extra mile for us and we had a fantastic experience. Definitely would recommend coming here!
Though the employee was alone, he managed to come by and talk to all of us. Great skills there at the Sherrod store!
Liam is very knowledgeable about the technology of mattresses- highly recommend him!
Kristina was extremely helpful in helping my family find a mattress for my father. Excellent customer service!
Was in for a quick purchase of something I saw online and the ladies were so nice and quick! And a bonus was a kids table that kept my littles happy when mom was talking😁👍 …
Holly at the Sherwood store was amazing! She helped us narrow down our options and even stayed an hour passed close to get us all set up :)
Super knowledgeable and process was easy! Highly recommend!
She answered all my questions & continued to clear up my understanding of how things work and got me the deal I needed. Good job Christina : - )
Liam was very helpful and friendly. Store was clean with all COVID-19 precautions in place.
Easy to work with and answered all our questions.
Seek out Stephanie! She was amazing. Can’t say enough good things about her
Turned a daunting task into an enjoyable experience!
Stephanie and Kristina were great in helping us find exactly what we needed! Will definitely be back for our next purchase :)
Great service! I had lots of questions and had them all answered! They were respectful of our budget and happy to help!
Helpful in choosing the right mattress for me. Knowledgeable regarding products.
Pretty amazing experience in the store. Maybe the best customer service I've experienced in the last 5 years.
Very nice staff, attentive, and helpful! Clean well kept store, and the woman who helped me was sweet and knowledgeable.
Good experience! I learned a lot shopping here and customers service was great! They weren’t trying to sell me anything I didn’t want
Easy and quick communication. Remote staff and onsite are extremely friendly. Thank you so much!
Great service, Rusty was listening to me to get what I actually needed at good price!
Stephanie was super knowledgeable and helpful. I was definitely overwhelmed walking in and she made it an incredible experience.
Very friendly and helpful which made the whole experience stress free!! Thank you, I highly recommend!
Great service, quick delivery and setup. Elmer & Moises did a great job.
Nice people can’t wait to get my new bed!
Nice service so far!
Very quick to help and friendly in the show room and did whatever was needed to help us! Definitely the place to go...
Great customer service from Kristina, she was very helpful and provided a great customer experience.
Friendly and quick. Fast delivery schedule.
It's a super streamline system on choosing the right mattress. Highly recommend.
The service was impeccible and helpful, never pushed me to go out of my budget.
Robby was very helpful and knowledgeable about mattresses!!! Thanks!!
Liam was an amazing sleep expert. Ask for him
Customer service was grest in showing me several different beds and asking questions to find the best one for me
It was a great experience. The employees were very kind and helpful. Definitely recommend going here!!!
We left with everything we needed!
CHRISTINA'S WAS ABSOLUTELY fabulous!!! Great customer service everytime we go in.... The whole staff is amazing.
Friendly and quick service right as we walked in, definitely a very low stress place to get a bed
Very friendly and helpful staff, excited to actually get the bed.
Thank you Kristina Mack for the amazing guest service! I love my new bed!
Good job showing us around and the different types of beds
Great experience, got the bed of our dreams!
Great Customer support, I was very happy with the service.
Excellent Customer Service! And, the price is well worth it!
Worked with friendly staff who got what we needed at our desired price point.
Very knowledgeable. Very helpful. Very professional.
Fast and friendly, knowledgeable, and super-helpful!
Excellent customer service! Thank you!
Great prices. Thanks
Great selection and fair pricing
Awesome experience!!!! Krista is aweaome!!!
Very helpful great service
Quick, easy and painless.
Excellent customer service
Great customer service
Great working with Mark
Honestly I was dreading going into a mattress store since I'd had an unfavorable experiences in recent weeks but I needed help so I visited Mattress Firm in Sherwood on Feb 8th. Surprise! I could not have been happier with both my overall buying experience and my purchase!! Trey helped me find the solution I needed to support my king size mattress within a Wayfair bed frame that came with inadequate support. The salesperson at a competing store had tried to sell me something that would have cost nearly eight hundred dollars more. I walked away from my buying experience with Trey 100% satisfied. He was professional and courteous, a solution was found and money was saved in addition to what I had thought I'd have to pay. I really appreciated and was refreshed in finding a sales representative who presented integrity that surprised me and is hard to find! Thank you Trey.