Reviews of Sleep Number. (Mattress Store) in Omaha (Nebraska).

Sleep Number

62 Reviews

34 Comments

Mattress store

17710 W Center Rd, Omaha, NE 68130, United States

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Description Map Opening Hours Reviews Contact Photos

Description

Information of Sleep Number, Mattress store in Omaha (Nebraska)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Sleep Number

Sunday

11 am–7 pm

Monday

10 am–7 pm

Tuesday

10 am–7 pm

Wednesday

10 am–7 pm

Thursday

10 am–7 pm

Friday

10 am–8 pm

Saturday

10 am–8 pm

Reviews of Sleep Number

Kessa Moore

We went in because our friend said it was the best sleep ever. We were greeted when we entered the door by Alec and the customer service was impeccable. We were treated like we were the only ones in the store. Being able to lay on and experience each and every bed we wanted to so we could make the best decision for us both sleep comfort and pocket comfort. We thought to take some time to think it over and cane back in to purchase. We were then helped by another rep Cathy who helped us to finalize our purchase. We are ecstatic to receive our new place of comfort. Thank you

Reagan King Bodybuilding

Alex was very helpful and knowledgeable of the products. He was able to find our sleep numbers and get us set up with the right fit in a timely manner. My wife and I are very excited to get our bed in the next couple weeks!

Ang W.

Kathy was a joy to work with! She was knowledgeable, patient, and not pushy! 3 things I love in a salesperson.

Connie Vanecek

My husband and I were told by a family member to try out the beds at Sleep Number, we were so impressed, our salesman went above and beyond to help us. We are so looking forward for our bed delivery. Certainly will be telling other family members about Sleep Number for sure! "

Nita Frost

They were very helpful and friendly.

Robert Tobin

I was pleased with the customer service I received both time in my search for just the right pillow. My first time in Jean worked with me to find just the right pillow. I purchased a pillow but after sleeping on it that night I knew I could do better. I returned the next day and Alec was also just as helpful as Jean. Alec had an idea to try the king size pillow of a pillow I had tried the day before. Bingo, I knew the instant I lay my head on it, this was the one. Getting the larger size gave me a place to rest my arm on as I am a side sleeper. My Thanks to all of the sales people who had the patient to help me find a pillow that gives me a great night sleep.

Scott Craven

Shopped around a lot and I came back to the Warranty. Mid level beds can be priced lower than traditional beds if you know what you are looking for. Sales staff was friendly and not pushy like we expire need at NFM. Worth your time to consider. Online competition may be a bit cheaper but ease of access for customer support can't be beat.

Richard Zierke

Could someone help me? Intent problem with my new bed. Changed my password on cox cable...one hour with tech support. Still not working. Help.

Brenda jones

Alec was incredible. The entire staff was so welcoming and friendly. Alec was so informative, patient, and understanding. One of the best sales experience ever

Marcie meyer

Service impeccable call Daniel Beins call sheets and bedspread They are very kind. This is in Omaha Nebraska at 178 in certain

Vickie Carmicheal

Jean was very knowledgeable and not at all pushy, which we really appreciated. Very patient when we tried out several beds. We are now the owners of a Sleep Number bed. Thanks, Jean

Jlyn Vneck

This review was rejected from Sleep Number website: In November 2017, we worked with Chris and Jean to purchase our i7 360 King mattress, a body pillow, 3 pillows, 3 pillow covers with cooling technology, an In Balance Mattress Cover/Layer, and King Sheets & pillowcases. Both Chris and Jean were super friendly and patient with us as we tested out all of the mattresses and made our picks. I received a large discount because I'm a nurse, which was nice. With their 30-day price match guarantee, I was able to call Sleep Number corporate a few weeks after our purchase and get the latest discounts (free shipping & a BOGO on 2 of our pillows), that were not available to us upon purchase. Based on just this info, I'd give the store 5 stars. Unfortunately, the 3 star rating was earned AFTER our purchase and the deal was done. After delivery, we experience several issues with the 360 technology not functioning properly and had to have our pump replaced once and had to spend a lot of time on the phone with Customer Support trying to reset the pump (even after it had been replaced). In addition, the pricey Sleep Number sheet set we bought felt rough and way less luxurious after washing/drying than my FAVORITE sheet set we purchased from Costco, (which is a Jennifer Adams Home Eternal Sheet Set btw....the softest sheets ever & make bed-making easy because they wrap so deeply around my mattress). Two of the pillows and my body pillow are now uncomfortably lumpy (today is our 100th day with these items), and the "cooling" pillowcase covers are a sham (pardon the pun). Do not waste your money on these items. Thankfully, I was able to call Sleep Number corporate and get approval to return the sheets and pillowcases because we only washed one pillowcase just to see how it would feel (which as explained above, was rough & super wrinkly!). The store would not have allowed us to return the sheets, even though they were totally brand new and not even unwrapped; they'd only allow an in-store credit, so beware when buying these items! Last week, when our bed failed to record our sleep again, I called this store and spoke to Jean. Since we were within our 100 day trial, she said we were able to return our mattress but would have to pay $200 for shipping. This was NOT explained to us when we purchased; our understanding was that buying the mattress came with a "100 day no risk trial." Clearly, this is not true because paying $200 for return shipping qualifies as a risk to me. Jean said she would call her District Manager and have him follow-up with me about this charge. Neither Jean or her District Manager followed-up with me. Today is our 100th day so our trial is over. Thankfully, in the meantime, my husband and I talked and decided we would keep our i7 because my lower back hurts less since buying this bed....even though the 360 technology has proven to be unreliable. Nevertheless, it is frustrating to me that nobody ever bothered to follow-up with me, as Jean said they would. One last bit of bizarre feedback I feel compelled to share - when we were buying our mattress, Jean said that the 360 technology that tracks your heart rate and respirations while you sleep was developed from technology used in NICUs. I'm currently a NICU Nurse and have worked in 2 NICU's in this city and I have never heard of any such mattress being used in a NICU, (we use EKG leads and sat probes!). I polled a few RN's and a Neonatologist that I work with to see if any of them had ever heard of such a thing and they all looked at me like I was crazy, ha! Another claim that was made while we were buying was about the cooling technology in the mattress and how NASA engineered it and uses in in astronaut suits....if only I knew an astronaut who could verify this "fact" lol! Anyhew, my point is - watch out for the sales claims.... Long story short, the 360 i7 has helped my back pain, it does not help me sleep better, the sheets, pillows, and "cool" coverings are no good, the 100 day trial is NOT RISK FREE, and once the sale is final, you are on your own! Good luck!

Jon Haas

Chris was great...he answered all of our questions & we had many. He helped us on 2 different visits & was very patient, no pressure tactics. We spent at least two hours trying different mattresses & not once did we feel pressured towards their highest end ones. It was all about what felt best to us & met our needs. I am on disability due to physical limitations & this bed will help tremendously. Ended up choosing a P5 mattress with the FlexFit 2 adjustable base. The base is made by Leggett & Platt which is an industry leader. Highly recomended this location...especially Chris.

Melissa Hand

The salesman was very helpful and made sure I was getting what I wanted and staying in the price range I wanted!!

Janice Nichols

We needed to find a new bed so we decided to see what the buzz was about with Sleep Number!! Awesome experience and everyone was very helpful and not pushy!! We can't wait to get it!!

Kirk Swensen

Very happy with Alec, he knows his products and answered all my questions as well as being helpful with installing the app.

Crystal Klug

We are still waiting for the headboard brackets which the installers did not bring Dec 23 w the bed.... they have been paid for and would like to receive them