Reviews of Hand and Stone Massage and Facial Spa. (Massage Therapist) in Columbus (Ohio).

Hand and Stone Massage and Facial Spa

225 Reviews

108 Comments

Massage therapist

Massage therapist

1190 Polaris Pkwy, Columbus, OH 43240, United States

Description

Information of Hand and Stone Massage and Facial Spa, Massage therapist in Columbus (Ohio)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Hand and Stone Massage and Facial Spa

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of Hand and Stone Massage and Facial Spa

Holly C

Ethan is impressive, I cannot stress that enough! I had so many things going on with my body from heavy weightlifting and overtraining, and he fixed them all! After a 2 hour deep tissue, I feel like a new person... he is my guy from now on! You can always tell if a therapist is knowledgeable and cares about their work, I knew it right away with him. 10/10!

Liz Davis

Awesome massage. Matt worked out all the kinks and tight muscles in my back and around my spine. I feel incredible now.

lila reynolds

i have a very good experience at this place i got a facial and leah my aesthetician is very amazing at what she does i recommend this place to everyone

sala Daballa

The later I had was very friendly and conversating. She made my skin glow, highly recommend it. Very friendly staff

Molly Mills

I had a massage with Miranda and a facial with Tyler - both absolutely amazing! The spa was so clean, inviting, and relaxing. All employees there were so very kind and caring. I was so comfortable and relaxed during both services. I signed up for a membership which will most definitely be worth it! :)

Gabrielle Combs

Hand and Stone Massage is clean, friendly and relaxing. My Massage Therapist was Ishmael. This was the most relaxing and stress relieving massage I've ever had. From head to to toe! I cannot say enough good things! Thank you Ishmael! You are the best!

Laura Harris

I get a massage once a month and come out feeling wonderful. The staff is great with the scheduling and the checking in. I always get confirm reminders in case I forget. I also got a great facial once that really seemed to help with my rosacea. I purchased a spray from them that I put on my face every morning that really seems to help reduce the redness. I have tried a variety of their technicians and some vary in massage styles, but I have always felt satisfied.

susan krayer

I had an Amazing Facial today with Jeanne. She is one of the best. My skin / face is glowing! Thanks so much Jeanne

Jessica Terlecky

My husband loved his massage. He came up draining due to how well the guy massaged him. I wasn't as lucky, but it wasn't horrible. I was talked into hot stone massage and I'd never get that again. So it depends on who and what kind of massage you get. I don't recall the man who did my husband's. But I'd recommend him to anyone.

Katherine M

Just had an amazing massage done by Doug. He was thorough and really worked deep to release a lot of issues I was dealing with. I highly recommend him. I do like my membership with Hand and Stone. Since they take the money out via EFT monthly, it forces me to get a massage once a month which is so necessary. If I miss a month the next month I get 2!!

Andrea Buczkowski

Rachael was great. Listened to all my concerns and ensured I was comfortable throughout. She held great conversation and was very calming!

Illinois Allison

My service was absolutely amazing. The lady that did my facial was nothing but awesome. I’ve never had a facial that good before. The staff was so sweet and welcoming. They made the start of my Mother’s Day amazing. I can’t wait to book my next appointment.

W C

I tried this place a few months ago for the first time, it has been a great experience every time I visit. Beth is my massage therapist and she does a great job, I always leave feeling better than when I came in. She’s very personable and good at what she does. I also had Tyler for a facial and it was a great experience. The girls at the front desk are helpful and nice as well. My only complaint is when you first visit they give you “member pricing” and when you’re done they push to sign you up for the monthly membership and if you decide at a later time they charge you $79 plus a high service fee to set it up ($35-40) But if you do it right after your first visit they waive it. I feel it’s rather pushy and shouldn’t be that way if you don’t want to commit right then and there. If someone comes in as a first time customer and comes back you to sign up at a lager time you should still offer “free enrollment.”

ANC RWE

Great massage, quiet setting. I asked for hard and it was hard, I liked it and yea what I needed!! Don’t hesitate to let them know if you need a different intensity.

Kimberly Graber

We went here yesterday for my husband’s birthday. While I had an amazing experience for my first massage, my husband had a horrible time. His massage therapist talked the whole time making it super hard for him to relax and they barely massaged his back. We added on the foot massage which they massaged his feet and took that time out of his 50 minute massage. So most of his time was on his feet. A bit crazy and a waste of time for him. We have a children and one is special needs so we never get a babysitter to do anything. This was a special day out for us so was such a bummer. I gave 3 stars because my lady was so kind and awesome.

Marissa Fain

It was my first time here. The only place that was able to get me and my friend in last min. I went in for a facial and Elizabeth helped me. She described what was going on with my skin and was very pleasant to work with. So much so I decided this is something I need every month and signed up for the membership. My skin results spoke for themselves I couldn’t believe how soft my skin felt and my flakiness was gone. Can’t wait to continue my self care journey with them :)

Sharice Martin

My first experience with the company and at this location. The massage was nice. The facial was Fantastic! Had a billing discrepancy with a gift card amount and it was resolved. However, communication is not a strong point and I had to call to get a receipt. I thought about becoming a member but after my experience I decided to pass. Outside of the communication everything was professional.

mariah Brown

my husband and I both had a massage tonight. I had Rachel she was very sweet and accommodated my pressure preference. i will definitely be going back! My husband had Charles he was very heavy handed my hubby is a big guy and it was a little rough for him but he said his back feels a little better. We loved our experience thank you so much for such a wonderful experience

Meghann Hale

Been getting my eyebrows done here for about 2 months now and every appointment gets better and better. Heated beds, room always smells good, and friendly staff. Pic is day after my eyebrow waxing.

Tiffany SHIVELY

I had my first massage here recently. The service was very efficient and professional. The masseuse was excellent. I felt very comfortable and afterwards very relaxed. I'd definitely recommend it.

Kate K

I brought my mother here for a special mothers day treat. We each had a 1 hour massage that we LOVED! Joey was amazing! I have so much pain and stiffness in my neck and shoulders and he helped me so much. And I didn't even realize I had tension in my feet until he finished my foot massage and they felt so much better. My mom had a woman who's name I can't quite remember but it started with a J. She had been suffering from a tension headache for a week, as well as lower back pain. By the time we left her headache was almost entirely gone, and her back felt much better. What a wonderful relief for her. This place is Amazing, a little expensive, but completely worth it. Very relaxing environment and professional, wonderful staff. Cannot Wait to go again!!

Dave (CaptainDave2008)

I rated 3 stars because I have had several friends that have gone there and reported good reviews. However, I know an employee was recently terminated from the Polaris location within her probationary period, which is within your rights. Upon requesting a letter a letter of termination for JFS (where she needed to go due to being recently unemployed and pregnant) , she was told No. That is not such a great way for a business to treat a recently terminated, pregnant employee. You may treat your customers great, but if you treat your employees, or ex employees in this manner, your customers may not like that too much either. From what I understand, the Owner is great and may not know what kind of things the Manager does at this location, hopefully this reaches the Owner, before the Manager destroys his business.

Kaylin Sapp

I haven't been to this location for several years; this was my first time back in a very long time. While I didn't have a bad experience per se, I can't say it was particularly standout, either. I wouldn't have been giving them this review had this not been literally the fourth time in the last six days that I've received an email harassing me to, lol. So, a review it is. I filled out a lengthy pre-screen which was obviously not communicated to my massage therapist, so that is an issue. I stated I had an allergy to almost all fragrances, and specified which areas of the body I needed to work on. I then had to re-explain those areas to the therapist upon my arrival, who while very sweet didn't really spend any extra time on those areas. The lotion was heavily fragranced, and I had to use my inhaler as soon as I left the building. The bed cooled down about 5 minutes into the massage, which isn't something I remember happening before; I actually had goosebumps from being so cold the rest of the time. My therapist was excellent in what she did, it just wasn't what I had requested to be done ahead of time. That may very well be an issue with process. The facility itself is as immaculate as I remember, which is definitely a plus. The staff in the front were pleasant and professional, no complaints there. I did go ahead and get a membership simply because the price of not doing so is so drastic. I'm cautiously optimistic about how worth it, it will be on a repeat visit when perhaps they actually can read the pre-screen and take some time with a repeat customer.

Andrew Parker

Massage was great, and very nice and relaxing rooms for the massages. Charles was great during the massage. He uses a little more pressure than most massages I have had, which I find perfect and ensures that you are getting the right pressure and massaging when you want it during the whole time. Defiantly going to keep going back to him.

vanessak69

Went here on a whim because they were open, had availability, and it was so easy to book online. Left with a membership because I absolutely loved the massage service I got and the idea of getting a discounted massage or facial once a month doesn't sound like the worst thing in the world. The facility is very, very clean and the staff is friendly. You immediately forget you are in a mall building. Apple maps seemed confused about where it was so if you have trouble finding it, it's over next to PetSmart.

Laurie Campbell

Had a great experience with Felicia for a facial. Even during a pandemic, I felt very safe and comfortable. Hand and Stone is very up to date safety procedures/protocol. As for the facial, it was amazing! Felicia was great and my skin feels and looks great

Helen Dunlap

Nice place, good service, a little long/slow on the intake process (lots of questions just to make a simple appointment, then forms upon showing up for health's safety sake). When I was leaving, there was a heavy sales pitch for the membership and then the products used during my facial by the receptionist. I would rather not go through all that after a relaxing spa service. Just a high level explanation is fine and if I show some interest, then ok. This one was several polite "No Thanks" but it kept coming to the point I was getting irritated.

Nancy Applegate-Doyle

I go there every 5 weeks for an eyebrow treatment, they always get the color right and do a great job. Also last time I added a foot treatment and it was divine. I have had facials and massages and all of their services are top notch. I have been going to H&S for 2 yrs now. I highly recommend them and esp a massage by Lynne or eyebrows by Madeline.

Samantha Gammill

Most of the therapists are great here. And their receptionists make us feel so welcome.

C B

The massage was wonderful! I added a mini hot stone massage and I would definitely do that again! Johnetta did a great job working out the tightness in my back and hips. She has a fun playful personality, I felt very comfortable with her. The place is very clean and relaxing too.

Kevin Brown

I had an excellent experience at Hand & Stone. The atmosphere was outstanding. I had a massage, and it was tremendous. The price was reasonable, and the staff very professional. I would definitely go back. 5 stars definitely. I am using my son Kevin's name on this because he is signed up to post on Google. But my name is Ernie Brown, and Hand & Stone is well worth your money!!!

Andrea Whyte

This is my first ever online review. The spa was clean and inviting. My therapist (Quentin) was the best therapist I've found in the 3years of me living in Columbus. I would highly recommend Hand and Stone Massage and Facial Spa due to my experience today!! P.S. I'm 39 weeks pregnant and it takes a lot to impress me these days.

Ricky Bowles (RJBowles23)

Was able to schedule a next day appointment for late evening and had no trouble at all. Was suffering from consistent back pain and afterwords I felt refreshed and rejuvenated. The whole staff was extremely friendly. Ariel did excellent work, would highly recommend.

Kristy Gray

Eric Rausch is an amazing massage therapist. His technique is unique and performs massage in a very fluid manner. I highly recommend him, because he knows how to pamper and heal you at the same time. Looking forward on my next appointment with him.

Ronald Smail

I recently had the pleasure of receiving a fantastic massage by Richard. The experience was top notch from the moment I walked in the door. I walked out after my massage extremely relaxed and ready to face the world again. I would recommend Hand & Stone to anyone who is looking to be pampered.

Laura Boger

I called and booked and unfortunately had to cancel. They were so kind booking and having to cancel. They explained all their services and took time explaining everything in great detail. I will definitely be rebooking when I am in that area again.

Diane Nelson

Excellent customer service! They have responded to my requests and have been nothing but professional. You feel as though they appreciate your business, which isn’t always the case with businesses. Polaris location is superb.

Ramisha Sykes

This place is great when you get a great masseuse. However eveyone that works there shouldnt. Ive had 2 people that didnt have any strength to give deep tissue massages.

Rasana Pradhan

I loved their service... the masseuse was very friendly, professional and gentle

Lil Hangry

They were nice, relaxing clean environment, the therapist I got was able to apply firm pressure the entire time (which I needed)

Scott Harer

My wife and I had a couples massage and she also had a facial. Both of us had a wonderful time and a great experience. I would recommend their services to anyone.

Tiffany Lawyer

Adam really took his time to work on my problem area and really personalized my massage. They ladies at the front desk are super friendly and helpful. I highly recommend this Polaris location!!

Elaine Hunter

What a great experience! From the receptionist to the therapist, it was a wonderful experience! Would highly recommend this as your go-to place for massage! They also offer other services as well.

Lakeisha Terry

First prenatal massage and it was perfect, Lynn was super nice and sweet, made me feel Really comfortable☺️

Briana Wood

Amazing experience! Staff were super friendly! Very relaxing and clean atmosphere! Adam was outstanding and had a very hospitable Persona! Definitely recommend this place

Bobi Amatos

Polaris Hand and Stone is wonderful. Massages and facials are professionally completed. The facilities are immaculate. I strongly recommend the services and staff.

Juli Ocean

After an exceedingly stressful end of year this place got me relaxed again. Comfortable environment super calm massage therapist. Going back soon.

danielson1123

Got this massage for my pregnant daughter. She said she loved it and said they were very friendly and professional!

WrightShotIt_

It was my first massage, and it was great will definitely be back.

Jolynne L

Great facial at the Polaris location - esthetician knew her stuff and I was so pleased with the results that I signed up for the membership to go back to her once a month. Thanks!!

Cynthia Clark-Gillotte

Awesome facials and relaxing pampering services. If you need a massage or facial this place does a fabulous job.

LaMira Radcliff

Friendly staff, Genesis did an amazing job with my massage. Signed up for a membership.

Lauren Della Flora

Great staff, prices are extremely reasonable. Highly recommend Tyler for facials and Matt for massages!

Tara Feria

Friendly staff, great massage, with minimal effort on my part. Getting a membership is the way to go!

Leslie Landman

GREAT couple's massage!!! Went ahead and got the membership! Cannot wait to try out their other services!

Shanika Sanders

My facial and massage were amaaazing!! I absolutely recommend this place and will be back!

Leon Gallop

My Wife and I did the couples massage and it was great! Relaxing and got some knots out of my back.

Sha'ri Birchfield

Awesome, great and all the above!!🥰🥰 …

Nisha Gandhi

Extremely professional. Very clean facility

Andrew Stamp

Very Professional and soothing for the entire experience. Their membership program is great for repeat customers.

Eric Rausch

50 minute massage with Matt. Excellent service. Friendly Personality. Great Massage.

Valerie Muse

Everyone is always very friendly. I signed up for a membership that keeps the price affordable.

saurav kumar

It was ok ok. If u spend $80 for just face , you expect a lot. Service wasn't expected as worth of money.

Nikki Huckeby

I love this place! I think the membership is a good value. I love the hot stone massage!

Beverlee Keels

Great experience(s) I just keep going back. Have facials and massages.. Highly recommend..

Kim Phillips

Best massage I've ever had in my LIFE! Amazing.

Kelsey Larsen

Good massage. Gives first time discount. Has monthly subscription for massages

B Real

Very professional and friendly staff. Great atmosphere. They truly made it all about me. No hard up selling either.

Nadine Saverimuttu

Awesome services and very professional. The staff and owner are always very friendly and helpful.

amber walker

Charles did a great job. He knew exactly what I needed and I feel so much better !!

Jason Smith

Very professional spa, enjoyable visit. :)

Chida Collett

Johnetta is the absolute best. Clean and friendly staff.

Kellee Grooms

Joey is the bomb! I love the atmosphere & it's so relaxing!

Rio

Helpful staff with a good monthly deal which holds me accountable for self care.

Escalita Jones

I was very happy with my facial, I looked and felt great.

Matt Langstaff

Great atmosphere, friendly workers! Will definitely be going back!!

Mom And Me

I recommend to any and everyone!! Fabulous place relaxing and great customer service

April Whitt

Prompt. Excellent staff.charles was fantastic. Loved the upgrades.

Adlai Stein

The hot stone massage was amazing

Rosemarie Simmons

Love the Columbus Zoo

Gerald Yeater

Raquel is the best. Highly recommend!

Robyne Vasselo

Very reasonable prices and membership cancellation policy.

Bob Harper

Exceptional staff, facility, and experience. I highly recommend Hand and Stone to others.

Jason P

Great atmosphere and couples massage was excellent!

Joshua Mansfield

Great service and friendly staff.

prosperity hill

Always great service and we just joined.

Lydia Frey

Great facial. Everyone was professional and answered all my questions for me.

John Schneider

Only bought a gift card, but a wide selection of gift packages available.

Barb Dovell-Andreas

Facial technician was the very best ever

Nikki Lemons

My Mother and I had Excellent Massages

Christy Amatos

Best massages and facials in town!

Nathaniel Thomas

Very good service, Sarah was excellent

Jill Baldwin

A nice place with professional staff.

Lisa

LOVELY TIME !! WOULD RECOMMEND

Kimberly H

wonderful. Miranda was a great.

Harlen Jacobs

Stone Massage was great.

Devorah Steinberg

Wonderful facial and massage.

neal grossman

Great looking place

Glen Lamb

Nice

john burke

Best soft stones

josephine beal

Rose was fantastic!

Marie Radcliff

Good people!

LEON LITTLE

Loved it...

john ellingwood

Too expensive

Brandy Zahnle

Love love love

larisalg

Kirsten Osborn

Lanisha Redman

Contact

Photos