Reviews of Gem Pawnbrokers. (Jeweler) in New York (New York).

Gem Pawnbrokers

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396 Comments

Jeweler

Pawn shop

351 W 125th St, New York, NY 10027, United States

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Information of Gem Pawnbrokers, Jeweler in New York (New York)

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Reviews of Gem Pawnbrokers

Elle Notaire (Elle)

I just had the most amazing experience with Arlene today at Gem Pawnbrokers. She was very professional and down to earth. She explained everything about the loan process efficiently and kindly. If you ever are in need of a Pawn shop to go to, try this one. You won't regret it, i surely don't. :)

Desiree' Bland

Lance took really good care of me and my sister. We’re visiting from Wichita, KS and stopped in just to look around. Lance wouldn’t let us leave without giving us a deal on something we both loved.

Fatma Gueye

Great service. The staff is really nice, they take their time to cater to your needs. And they also very patient with you giving extra time to get your items back lance was amazing

Levi James

Liz was amazing, great customer service. Made me laugh the whole way. I really appreciate her service

Teleahia Parker

Liz has Excellent customer service she always help her customers out she is the best person by far who works there make sure when you visit 125 street gems pawn shop you go see Liz she never Disappoint her customers hope you go see the best Liz thanks again for your services I will be back 😍 …

Gale Owens

I been coming to for years always excellent service never ever sang problems I give gym five stars genesis p is a excellent period

Bryant Simmons

This is my 1st. time ever in a pawn/sell situation. Immediately upon entering GEM pawnbrokers i was greeted then referred to Liz who displayed nothing contrary to quality customer satisfaction. She was full of smiles, efficient, nice & full of smiles. 'ALL' of which i appreciated. Liz is the best. Find her @ GEM pawnbrokers. (125th. St.)

iris Rucker

Liz was very helpful, such a beautiful person. She helped me when I needed it the lost. Thank you so much. Great job & customer service. 5 stars !!!⭐️⭐️⭐️⭐️

lauren smith

This location popped up on the top 5 must see pawn shop 2023 list on my phone. With so many 📍 it was a jump away. The lady behind the counter, the short sweetie, with glasses 👓 has impeccable class and runs the place like a BOSS. She will take good care of you. 🧚‍♀️ …

Fernell Hogan

Nicest staff in all of NYC! Everyone makes sure you’re taken care of and feel comfortable. Liz is a superstar! Can’t recommend this place enough.

Shenae Jones

Lance is so amazing and shout out to the Harlem team lance was the biggest help

Gertrudis Pina

I been dealing with this store for years, great service, Liz and Lisbeth always help me so much: I really appreciate them so much and this company , 5 starssss

Ralph Lauren

Lance had great service the harlem team at gems is truly amazing !!! Love gems

Jerome Threatt

The Harlem team on 125 the street is awesome and there professionlism.l iam is fantastic Mr.Julio customer service was 5 star the best. He has my vote for a promotion. Gregory the manager is first class the greatest.

ANTOINE GRAVES

Liz was very helpful with everything I asked of her very polite. This is the second time she helped me save my items. I am very grateful she was her to help.

Jean-Gabin NOFODJI

Liz was very nice to me in getting a quick loan. I didn't have to wait long. Keep up being nice

Noemi Torres

Liz has been very helpful in which is a compassion salesperson. I return back always to this location due to her kindliness.

Robert Berisha

I was in need of some fast money to pay some bills and get fast money they were there to help . Great staff maid me feel comfortable and welcomed . Thk you so much to Gem . Liz best service ever Thk you so much

Naldo Frometa

If youre looking for great service and a friendly enviroment this is the place to go. The staff is great specially Liz whom regardless of the hurdles always seems to have the right answers. So think no more and drop by you won't regret it.

Cherlene Pearson

Lance was awesome. He took time to answer all my questions thoroughly and was very detailed with answers. Will be back again.

Boss Boy

I was well taken care of & all the staff were very polite & accommodating . I preferably ask for Genesis at the Harlem location she’s fast, efficient, & very polite but all the staff are GREAT!!

Yarissa Mercado

Liz is really great, amazing customer service. Very friendly . go to her ! 5 stars I love how she always treats me and takes case of me. I love her and this location !!

Tamell Robinson

LIZ AND ARLENE GIVE THE BEST SERVICE IVE EVER HAD DEALING WITH A PAWN SHOP.THEY ARE VERY PROFESSIONAL AND KIND AND I WISH I GIVE THEM TEN STARS

Fohat Aird-Bombo

I’ve been coming to GEMs since the early 2000’s for whenever I needed extra cash. They have always been fair and courteous which is why I keep coming back. Check them out!

jamel cooper

Liz was a amazing customer service help with my need and joy to my day. I am totally grateful.

Dionte Harris

Liz was very cool, first time dealing with them. Great experience . 10/10

Mayling Lugo

Robert and Julio, is always nice and helpful with Pawn. LizMarlyn Always been there when I need a good price. Gem Harlem always looks out.

Stephanie Riollano

Liz is the best employee at this location hands down. Will recommend this shop to all my friends and family.

Chubbzz Molinos

Liz was really honest and my made me feel trustworthy in me deciding to paw my gold chain/pendant. I’m definitely looking forward to working with her again and will recommend anyone who is looking to paw/sell their gold should go to her she will Be very honest and make you very comfortable with the decision you are deciding to make. I have no regrets.😁😁😁😁

Ramiayah’s shaniqua World

I love gems they do such a good job Greg is a good manager and staff is very welcoming

isra ahmed

Liz is the most sweetest and caring worker she really cares about the customers she goes above and beyond

Carolyn Mitchell

I’m glad I stopped by here because liz was very honest about my jewelry. They shut everyone down in 125th, offers great deals in loans and layaways. Liz is great and offered great customer service. No one on 125th has nothing on them. I recommend to all my friends and family.

Marié juline Lamothe

Liz helped me a lot today. Very quick and nice ! Very professional !

Alvin Phillips

Very good Service Robert and in genesis welcoming and fast service Thank you very much.

Divine Skeete

Julio has great customer service, you can always count on Harlem team for help!

andre perry

Liz Has The Absolute Best Customer Service Very Friendly With A Great Smile To Help Get Through The Day

K Benji

Lance and Liz had great and amazing service they even charged my phone while i was getting serviced and saved me 5 bucks for my lost ticket

Robby Valverde

Amazing customer service by Liz, goes above and beyond, very efficient, definitely would recommend to anyone indeed of some money.

Shea Jones

Very courteous and kind. I never had any problems or felt ignored while shopping. The BEST customer service EVER! I wish I could give more than five stars!!! Even over the phone their service is Excellent!!! Harlem location should receive great recognition for the service they provide to the community. Keep up the good work!

Jean Lopez

Julio is Great Customer Service, super helpful and informative. Harlem team gives the best Loans!!!

margarita haas

I love this store. Wont go anywhere else. Liz was so helpful about my pawns - thabknyou gem pawn brokers.

Stefanny Lorenzo

Liz was very helpful, first time going in there and it was amazing ! 5 starts to this kind beautiful lady.

Rahimah Unwrapped

Liz helped me pawn a few items. It was my first time and she was very friendly and helpful. Thank you!

Kim Walker

Liz was very nice ams helpful . Thanks girl

Scarlet Rodriguez

Julio is a great service person, check Harlem out if you need a good loan!!

Aminata Seck

Liz helped me slot today" been coming here for years , gem is always good to me

Lisa Byrd

JULIO GIVES THE BEST PRICES VISIT HARLEM FOR FAST AND HELPFUL SERVICE. GREAT TEAM!

Robert Kinney

The whole crew in 125th is amazing ! This is my fav store, specially Liz !! 5 starsssss

Wanda Whiteside

Great customer service. I was dealt with very respectfully and the fee was fair.

Randell Duranty

I reviewed excellent service today from Robert at gem pawnbrokers. They really care for your products.

tyralina Michie

Liz is very nice and fast. Great customer service 5starssss

James Smith

Excellent customer service Very respectful and friendly -Liz is wonderful

Evelyn Padilla

Liz is very professional and kind took care of all my needs I recommend everyone to go to GEM they are fast a nice 5 stars.

Deborah Curry

Lance and Vanessa has great service Harlem gems is the best

Maria Gonzales

Great customer service Genesis you ever need a smile and fast service Genesis is your girl

Deirdre Magee

I love this place especially the worker Kenny so if u ever need to paw anything go to gem's n ask for Kenny tell him Deirdre sent u

Tanisha Hayden

Liz was very helpful. Always a great when I go see her. 5 stars !!

Linda Rodriguez

Came in the pawnshop at 125th last week to look around and was greeted by a young lady name “Liz” amazing experience. So sweet, professional, and helpful. She always tries to help no matter what she’s doing!! Was such a pleasure going there 10/10

Jn c Hyppolite

Liz and Lisbeth were very professional and nice. Best pawnshop in NYC !! 5 STARS

Young Genuis

Very commendable experience.i like Liz she was very accommodating

Erick McClendon

Come see Liz at Gem Pawn, she always looks out for people. She's the sweetest and quick

EASYMONEY AA

Liz was very nice and respectful made my experience a 10/10!!!

Andy Lopez Gomez

My girl Liz always blesses me when Im in there.Best store hands down. GO SEE LIZ !!!!

Shaquana Walker

Best service area. Liz has great customer service

John Hernandez

By far the best customer service. Make sure to ask for Genesis , Amazing person and Excellent service.

Lydia Martinez

Liz was very quick and professional, thanks fem and Liz!

Henry Rademacher

They have a great selection of electronics. Liz was super nice and helpful!

Dege

Always polite and willing to help. No complaints. Give everyone there a raise! 😐 …

Janice lee

Julio and Harlem team are amazing, can always depend on Harlem team for great loans and jewelry.

Brandi Silva

Liz was very kind and generous! Highly recommend the 125th Street location

Melissa Porrino

Gem is definitely the perfect name for this establishment! If you want a spot where the people are honest and put you at ease with a smile and also have lots of patience then this is your place. Thank you Lisbeth, for your help with our Rolex yesterday!! Upon entering we were greeted by Lance and as soon as he said hello we knew we were in the right place. Look forward to seeing you all again soon.

Kalah Boss

Lance… customer service was great! Christmas time he took very good care of my husband and I… we purchased a very nice new iPad for Christmas for our daughter. He helped with absolutely everything.

L Boog

Thankyou so much Liz g. I appreciate everything you do was a big help

Hecctor Crruz

Liz was very nice and quick . Go see my girl lizzzz

Lois Matthew

Hawa and Greg was amazing and I appreciate them so much Ms.Vanessa is the best. Very professional I have have delt with her, maney years. Very honest,,,,,,,love her dearly 😘💕 .

Andre Oneal

Lance and Vanessa had great services

Jenny Ramirez

Very helpful, and kind. Definitely will go back and let people know...

Jasmine Allen

Julio is awesome, great customer service. Harlem

Deisy Estevez

Liz was veeybnice andd hekped me alot thanks

Ronald Waysjr

Liz was very helpful ! Thank you for everything. You rock !

B-way customs

I spoke to a young lady by the name of Jocelyn and she was very nice and very helpful. she answered all of my questions and she didn't take a long time either, she's pretty fast. I would recommend customers to speak to her if you need any help at gem pawnbrokers. great customer service

Work Device

VERY NICE EXPERIENCE BUYING ELETRONICS FRON LIZ , THANK YOU GEM

JM JM

Liz was very helpful, really appreciate her !!!!!

Awa Diomande

Liz is always amazing, always in and out quick, thanks sister

Novedades Mionellies

Juana, Gilbert and Liz were amazing . Google to Gem !!!

Alphonso “KING Zo - THE GOD” Taylor

Love the service. We'll spoken staff.

Luis Bautista

Excellent service by Liz Gonzales. She is a professional in every way. I will definitely do business here again.

Taquan Stewart

Very Great Customer service. I 100% Recommended. A lady name liz was very helpful… I’m coming for that 💍 …

Deborah Weston

I appreciate yall so much, specially Liz!!!

carly acevedo

Liz was very helpful , quick process ! Thanks girl

MaYBacH Stats

Lance and Kenny had amazing service and lance greeted me as soon as I came in and gave me a great experience at gems the Harlem location!!

Juanita Morales

Liz was great, very happy with her and gem. go to Liz !!!

Rah Moore

Gems is a good place luzia a wonderful help to the people

Tameek Jacobs

Super friendly staff, I was helped by Liz & Kenneth. They answered all of my questions and made the process smooth and simple! :)

dorothy dicent

Liz was so kind and a hard worker.

TIto Cruz

I went to 125 gem and the manger told me her couldn’t offer me anything and he wasn’t gonna offer me. I came to this gem and my guy Luis hooked me up.

Junior George

The staff was amazing at Harlem gems I appreacite everyone , especially lance, Greg , Jason , and lisbeth all did wonderful

Tajanee Lawrence

Lance and the Harlem gems has great service I love coming to Harlem they are the best. Adange is very professional and has a good spirit and attitude about her she was very helpful I will definitely be visiting again !!!

Dontay Colvin

Mike’s versus been easy-going with no problems

Lisa Lovejoy

I worked with Kenneth today and he was absolutely amazing. Very knowledgeable and extremely warming personality. Made me feel like a person from the time I walked in. As I told him. I wish we had more people like him. Great place to go. And Kenneth will be my favorite go to person.

Kevin Porter

Vanessa and Lance has great service

Velma McEwen

Great return policy and supportive staff

Nine

liz gave immediate service good work

Shameka McFarland

Gem pawnbrokers has very good customer service I must say Jason did a great job assisting me. Fast service and very respectable

Tremayne Ffriend

A gentleman by the name of Lance helped me a great deal by assisting me in choosing the perfect size and cut clarity for a set of canary yellow earrings. Since that moment, i’ve sent three other people to his way in the store and they are happy customers as well. I forgot to thank him personally so hopefully he sees this!

Kwam Green

GEM Pawn has been my go to for secondhand purchases and loans whenever I’m in a pickle. Lisbeth is super helpful and friendly, not just to me, to all of the customers she interacts with. Most recently, she helped me purchase my first piece of jewelry on a plan I completed earlier than expected. As a bonus, borrowing against my purchase in the future will return higher rates than if I was coming in for the first time. The interest rates are reasonable and the staff of very attentive.

Custom Sharley

Lance and vanessa has great service

damien williams

Fast and expedite, Arlene s service was excellent

Melvin Arroyo

Gilberto took really good care of me. Very happy with the service

Treasure Gold

Lance has the best service and has been a great help to my experience thx lance and gems Harlem

Eugene Brown

Liz was awesome! Very helpful got me the best possible loan for my item presented.

Sagrario Campusano

Adange has great customer service she was kind and respecful and took her time with me if you guts go to gem go see Adange she is the best and over all the store is just the best they work as a family and always make there customers feel comfy. I love her.

Diane Stevenson

I have done experience with Gems many years and each time I was very happy. Today I had the experience of working with Adange & she was super friendly & helpful, thanks for making my experience great!!

Takiyah Reid

Lance and the whole Harlem team were great

Kadeem McLean

Lance, Anthony, and the manager Greg were very helpful in fulfilling my order today. They even went out of the Yerr way to stay later in order to help me out. Honestly I really appreciate it. They really helped me out more than they know!

Randol Castro

Good Costomer service Liz is the best

Jessica

Liz was very sweet and friendly customer service I’ve great explained everything

Shawn Henry

Lance has great service and even held the sneakers for me until I came back love gems

Jay Kon

Best experience, I came to pay interest within the 5 seconds I was greeted by genesis such a down to earth young lady even gave me store’s red envelope to keep my tickets

Jerome McWhite

Great customer service genesis Lovely girl

Malinda Jones

I honestly think Gem employees are well organized and skillful ,when it comes to serving their customers.I definitely will recommend Gem's Pawnbrokers too anyone because of their loyalty and respect for their clients❤

Tamell Robinson

Liz is the best please go see her

mavrick kennebrew

Lance and Kenny had great service today in Harlem they assist me very well and I was happy !!!! Shout out to the brothers Lance and Kenny

Wally Sparks

Very pleasant atmosphere Did not have any problems with speaking to a representative by the name (Kiara ) She was very polite and listen to everything I said! Although I did not have My pledge on me! She took my information down And did the job! Great work!!! I would recommend anyone to this Gem Pawnbrokers store!! 125th on St. Nicholas

Francine Marrero

I live in Pennsylvania I have an account with Gem and they make sure that I am accommodated with all my needs for my account I don't know no other pawn shop that would EVER do this especially long distance and Everytime I call in it always a pleasure to speak to there associate there always professional, kind and courteous I will continue to do business with Gem as lone as there in business also I would like to thank !!!! Vanessa for her outstanding customer service she stood on the phone with me all the way till I got my payment done on the mobile app thank u for an outstanding job ☺️☺️👍👍👍👍

ricky Johnson

Kris was very helpful. He did an amazing job and got me an amazing price, he took the time to explain how it worked what I needed and how to go about it! Top service much appreciated, thanks!

Kimberly Toone

Kiaram did her very best to help me she was so polite and did a great job honestly one of the best experiences with a Gem employee I have ever had made my day

Ashliane Riollano

Liz always gives me the best prices for sale. She’s kind, smart and fast, check her out.

Madeline Hazel

If I could give the gentleman Anthony 10 stars I would. Very professional, courteous and gave me 100% satisfaction. It's hard to find good employees these days he is DEFINITELY a keeper. My family and I have been dealing with Gem for years, always a pleasure doing business with them. Thanks again for putting me at ease Anthony.

Patricia Johnson

Liz gave me a very good price for my item . Also her hospitality was very sweet and I would recommend her to anyone who come to this site !

Donovan Grant

Liz was excellent 5 stars

Meek taylor

Everytime I come to Gem PawnBroker, Kenneth is always smiling and full of energ. Sometime I walk by to say hi if I'm in bad spirits because I know he's in the front of the store giving off all his amazing energy. He takes care of me everytime I come here. Very professional and reasonable, I recommend his service to anyone who is looking for a great customer service experience while they are shopping/pawning Jewelry. He is a true Gem. Thanks Kenneth.

m Graves

Gilberto Martinez a great help! He didn't give us a hard time,attitude and was a perfect gentlemen about the whole situation. He also gave us a good deal for our pawn we really appreciate his help.

Katie Castro

I can always count on Angel to be extremely helpful & professional. The store is always neat , clean but most important the warm welcome always makes the visit a good experience. I can count on Angel to give me the best price he can offer . So thank you , keep up the great work

raymond richetti

Liz -Excellent customer service took care of me quick fair and on point recommend it to everyone who needs a loan

MrBracetd

Wonderful service from my girl Liz,She’s awesome!!!

billy Edouard

It’s been an amazing experience working Lisbeth. she has an amazing level of energy and very loving/care relationship with all her customers. Lisbeth will also always make you feel welcome. my family has been shopping and also has been her most loyal customers for over 10 years. Trust me when I say she is the best sales representative to work with during your shopping experience.

Steph Nonyabiz

This is an excellent pawn shop. 5 star service

Davelle Kee

Awesome excellent. My go to when tight. Always looks out. Truly professional and understanding. Lance and Gregory are truly phenomenal.

Loretta Simmons

Excellent customer service Mr.Robert

Mr Riley

The service was great, one employee in particular was outstanding. The security guard named Lance. He kept the flow of business moving by going above and beyond providing customer service to not only myself but to other customers as well, while maintaining his job post. Thank you Lance and thank you Gems, we will be doing business again. Satisfied customer,

Shadrika Jackson

Anthony and Kenneth are extremely professional and provided top notch customer service! I will continue doing my business with this location because of them two!! Pleasure to work with! Keep up the fantastic work guys!!!

Edna Massenberg

Kenneth was delightful and a pleasure to work with...He gave exemplary customer service and did it with a smile Make sure you come and see him when you come to Gems!! He brought the sunshine to my day!!! Thanks Kenneth!!!!

Mundo G.

Gilberto was more than informative and helpful when it came to assisting me with my choices in buying my new guitar. He was patient and went above and beyond for all of my questions. Definitely will do business here again.

Matcom TV

Great customer service genesis

Edie Rotbert

I love, love, love this place. I bought all my jewelry from GEM. The service is excellent, and the sales people are not too pushy. They work with you to give you exactly what you want at the best price. I especially like Luis, who is a gem himself ! I would definitely recommend them and will be returning.

Unique Covington

Lisbeth was absolutely amazing! And more importantly she was understanding and caring. She made my experience smooth and easy

Divas and Gents Bouquet

I must say the Harlem location is truly a #Gem I've been doing business with the Harlem location for close to 10 years and I've been doing business with #Gem Pawnbrokers for 20 years. The Harlem Manager and Staff are just #Gems, Kenneth, Anthony the ladies behind the counter, the service there is Excellent, they treat like family. Peace and Love ❤ Hey Ya'll at the Harlem location DCA #0984077 🫂 Hugs 🫂 from Mr. Hicks.

Vincent Guttilla

I dealt with a gentleman named Lance and he was very knowledgeable and helpful during my time there. I would recommend going to Gem pawnbrokers if need be. They are knowledgeable and fair.

Stephanie Santiago

Gilberto took great care of me. I needed help with a tough decision and he made me feel comfortable. Explained everything very well. Look forward to stoping by in the near future.

Harper Saxon Photography

I would like to take the time to say that Anthony was very helpful respectful and friendly. He made sure that the equipment was properly functioning before purchase. I would give his customer service skills an A. Thank you for the help. It was worth the wait.

Chriskapri Smith

Lance and angel and Luis are great pawn brokers I believe they trust worthy they have the customer interest best at hand. Take it from me I experienced it at first hand they would work with you and give a reasonable price from the asking price. Every time I go to Gem Pawn Brokers I will definitely ask for them the service was great and with patients my card wasn’t working and they didn’t rush me out the store or made me feel pressured, thank you for that!

porshiana Gift

Needed to get something from this location and Kris and lance OMG super attentive, they would not let me leave until I was satisfied and that does not happen often! I needed the shoes they had and I left completely satisfied. Great customer service with those two men. Wish I could have that kind of service everywhere I go! Thanks guys i will be back.

Amber Lewis

Kris Arlene and manager Greg ARE KIND CONSIDERATE PATIENT AND MAKE UR EXPERIENCE OF NEEDING THEIR ASSISTANCE SO COMFORTABLE. THANK U FOR BEING HERE FOR ME WHEN I NEEDED U MOST! KRIS LITERALLY HELPED ME WITH THE UTMOST PATIENCE TO PAY ONLINE PAY PAL WHICH GAVE ME 2 days of payment not processing ! My family has been hit with coronavirus and he was so kind!

Doc Stonie

I called the number. The lady that answered that phone, may have been the best customer service person I ever spoke to. Basically she called all around NYC to find the item I wanted. (Apple Watch series 3) I wish I could thank her personally . She found it at the Harlem location. The people at the Harlem location(Kris) negotiate a fair price that I was very happy with. 🤭 He didn’t take payment until he knew that my phone (iPhone 11) was compatible with the watch. Great purchase ,Great Staff , Super Great telephone customer service.

Jose Rodriguez

Kiara 8s every sweet and kind and makes me so comfortable to come and talk to her about anything shes the best and no one can compete with her she really needs to be a manager

Chase Maddox

Angel R. gave outstanding customer service! Really fun atmosphere!! I came in to pawn my Mac Book; NO FRILLS! —He was direct, upfront and detailed as to the amount I was being offered. I requested a bit more and he obliged. Excellent service!!

dee anderson

The best spot on earth if your in a jam either for a loan or a last minute gift... very trustworthy .. Vanessa and Glenn makes the experience easy..

Elizabeth Fenton

Liz is great, she was very professional and polite very happy with the services.

Rasheeda Loggins

GEM Pawmbrokers is a great place and the staff is Awesome. The items they have for sale are in Great Condition, and the Jewelry is in Great Condition as well. I have pawned a few items here, and was happy with the outcome. I also have done many loans, and it is the Best Place to come, Honestly..... Kenny, The Manager, and Angel are Awesome and have expectional Customer Service...

Robert Collins

Shes the Best Customer service lizz !!!!

RUTH JACQUELINE CABALLERO

Had a great experience at Gem Pawnbrokers. Anthony was very helpful, knowledgeable, and professional. Great loan prices on items I presented. If you assistance please come in and ask to speak to Jason . 5 Star establishment. 😎 …

The Web

Great experience. Gilberto and Lance hooked me up when i was in a bind. Great prices and too notch service. Lisbeth even offered me cake! Thanks for the cake too!!!. Will def recomend to anyone who needs wuick cash or low prices on great products.

February Cold

I'm new to New York and need some cash to hold me thru the weekend. They help me and we're really nice and worked with me. Ayesha was great!

Topdolla Mulaa

Lance customer service was Official, Great Prices & Respectful , If you want electronics come here. They Prices Are Great!!

Diana Dilone

Very respectful, flexible, & understanding. I have never had an issue purchasing or pawning anything with Gem Pawnbrokers. Glen the Manager for the Manhattan location is a great person!

Germaine Greene

Clean, organized, friendly and staff interact like family. The music is tasteful. The prices are fair and reasonable for quality jewelry. But best of all is the Employee Lisbeth Soriano. Ms. Soriano is so accommodating. She knows quality jewelry and her recommendations proof to be show stoppers with my friends and family. Lisbeth’s consistency is esteemed. With being in a recession her customer service softens the hardship. It’s an pleasure/honor to write this review.

Marcia Smith

The people at this business are very professional. Andange was extremely polite and helpful and greeted me with a warm smile. He took the time to answer all the questions I had and I would recommend anyone to come to this store.

John Scruggs

Liz was very helpful, Great service !

Monique Falu

Kenneth is Absolutely Amazing! So professional, truly such a kind and respectful person. His customer service is top notch. Kenneth is an asset to this organization.

Shaneeka Wilson

Kiara is so helpful! Easy process to sell or pawn. Helpful, no judgment, no drama! She was clear and straightforward and put my mind at ease 😌 …

LaNae Trotman

I had received professional and excellent service from Elisabeth S. Thanks

Johnny Rodriguez

First time walking in, was greeted by a gregarious fellow name Dave. He was forthright about how the procedure went and made the transition to pulling the plug on pawning my item much easier. Gilberto, who was attending to my loan request, was friendly yet straight to the point which is always nice when it comes to transactions. Was it a pleasant experience? Yes! Would I recommend it to anyone looking to pawn or buy items? If you're looking for a place where you feel welcomed yet has the presence of a business, this is it.

Taylor Mechanical Corp

Lance hawa and Arlene Elis and Kevin has great service the Harlem Gem is truly the beast I appreciate the Help when I needed it whether Short on rent or might wanna get a New Gem .. 🙏🏽 …

Yus Gzz

Lance had great service And gave me a great price on my p4 big ups

Bryant Delarosa

I walked in and got good customer service. I got exactly what I was looking for. Gilberto helped out a lot and it’s the only place in a 3 mile radius to get s guitar tuner. Nice decor and setup too.

Lloyd Staton

Hawa, Lance and Angel had expertise customer service. I appreciate them hooking me up with the new Apple Watch. I look forward to shopping with them again.

Isiah Lawrence

I have been dealing with theses guys for years. Gilberto is one of the guys there, super helpful. Whether I was buying, selling or pawning, they were always fair and I never felt cheated. They will continue to get my business

ed morgan

This is the place to be to pawn and get quick cash Liz was very professional and nice thank you Lizz ur the best

Lisa Chattman-Perry

I've been a VIP customer at GEM over 20 years!!!! Greg always gives me the best customer service & always takes good care of me!!!! He is truly the epitome of what being a GREAT manager is all about!!!! Much love to & for Greg always!!!!!😊😊😊 …

sharena mcallister

People there was great very polite and understanding. Service was awesome!!

Angel Lopez

Kris was very professional knowledgeable of the job and assisted me with all my needs in reference to my questions. you have a good employee he’s an asset to your organization thank you.

Michael Jones

This is the best pawn shop ever, they give great deals and the electronics are in Mint condition. I often go there not only for the electronics but using their pawn services as well. I would definitely recommend everyone to go there ! Thank you Anthony!

Elizabeth Aponte

Gem is the place to go when strapped for cash their very reasonable & staff is very welcoming when you enter their 125th location! Ayesha was great on the phone the times I’ve called and a pleasure in person. Gregory the manager is also great and very understanding to your needs. #TeamGemPawnBrokersHarlem

Elle Garland

Gem Pawn Located in Harlem on 125th street is phenomenal! Gregory, Adange and all of the staff are kind, professional & welcoming! I send family & friends to them all of the time. If I could give them 10 stars, I would!

Anthony Mcnair

Pretty impressed with the way Anthony handled business, he definitely knows what he is doing for such a young person, I've dealt with older people in the business who wasn't as good as he was, got me in and got me out pretty fast, and with a fair deal, didn't have time to shop around and they're convenient to where I live. So overall because of Anthony's professionalism I would definitely do business there again.

Juan Muza

Kris was very and helpful with letting us know the due date for our ticket and how much the interest would be. Also, he gave us the total cost to take the item out by the due date and after the date.

liza desmaret

I have been buying jewelry at the Harlem location for over 2 year. I must say, I have always received exceptional excellent customer service from Lisbeth. She is very attentive to her customer needs and alway go out her way to make sure their satisfied with their purchase. Lisbeth is full of joy and will make you feel welcome regardless of your budget. I high recommend if your look to purchase any jewelry for any occasion Lisbeth will be your best luck with finding what your looking for, all while making the experience wonderful.

Phylicia Gomez

Gilberto was very helpful and professional, it was my first time ever paying anything... I had a lot of questions and he answered them al without any hesitations. I’ll definitely be returning❤️

Juan Jimenez

Kiara is the best she loves doing her job always so happy I hope she gets further in the job and gets where she needs to she’s the best out of all no one can beat her

Nancy Ortiz

Gem Pawnbrokers under Gregory is my favorite place to entrust my collection of sterling silver jewelry. I’ve been with Gem for over 12 years, I am so grateful for the impeccable service from their amazing staff; Gisela, Patricia & Billy just to name my favorites. I dare not trust any other store with my vast array of special pieces. Thank you team Gregory. Keep up the good work!!!

Rafael Diaz

All I can say is WOW. Lourdes or as she may want to be call “Lisbeth” is just a true GEM. She is very knowledgeable of jewelry, kind and knows her stuff. Very sociable and trustworthy, I’m so happy with my purchase. Gem Needs more workers like her. Who take time out to not o my do her job but to satisfy her customers. Lourdes Thank you mami, I’m a proud customer and will be returning as your Gem Mother lol. Carmen Soto here 🙏🏼🌻

Eric McClendon

Liz go see ms she is well great and she will they her best to help u out i I recommend her ! Amazing

Taliek Pinkney

Ayesha was very helpful she understood the importance of the matter I needed to handle, and this is service I’m looking for, thanks again Gem Ayesha is a real MVP.

Raheem Bennett

out of all the places I can go this is the best in my opinion. I wouldn’t go anywhere else. Good service and fare prices. They literally do the math in front of you . No attitude or anything always feels welcoming . Kris Torres Helped me today with no problem .quick and easy I highly recommend.

Leon Pinkney

Great service, and great customer service.

Scania Sky Nazario

Great customer service and attentive

Franklin Sharrock

Lance has great service Harlem gems is amazing I would always recommend

Daniel S

Great Service! I come here to pawn and buy and I leave with a smile each time. I especially love Lance! Love the shop! Happy Holidays guys!

Sharon Conner

I've been going to gem pawn for almost 10 years now and at the Harlem location, Kenneth is the best! He is very detail oriented and pleasant to work with!

Shacole Smiley

Lance in Gem Pawnbrokers was awesome he was very kind a d knowledgeable about my purchase. He was even able to get me a discount on my purchase being a first time buyer here I appreciate his service and all the attention that he dedicated to my needs and purchase Ask for Lance when you visit.

Irving Brown

I found the sales Rep.. kris helpful as well as patient.. I don't always know what I doing in many situations..however pawning is foreign soil to me.. HOWEVER KrIS was patient with me as well as polite, curious and professional.. Great job/ exchange young man..PEACE & BLESSINGS

Lucid Plays

Great customer service from genesis !!!!

maniii

I called this store to speak to a representative to bring my ipad in and jenesia picked up. She was so sweet !! 10/10 employee

samuel smithen

Liz was very helpful..Its a pleasure doing business with gem thanks again guys

richie alicea

Kris did an excellent job when I lost my ticket he made sure no one had access to my account which gave me a great sense of security..best work ever!

Tracy Miles

Lance, Shawn, Gilberto and Anissa were very considerate and Helpful. I got great service and received top dollar for My items. I definetly recommend coming here.

Bethrotha Harris

Adange was great. Left my ticket to renew my loan and she waived the fee for a lost ticket. Adage you ROCK!

Tameka Skinner

I had the pleasure of purchasing several electronics from Luis. He was very patient and professional in answering my questions. When the product that I was looking for did arrive in the store, I was given a courtesy call and the price was reasonable. I sincerely recommend this place. They treat all their customers like family!!!

Ralph Figaro

Lance and Anthony were amazing salesmen: they took care of us and provided us with the best deal ever! These 2 are an asset to Gem pawnbrokers and I commend them! Thank you so much.

Shonta Seaborn

Gilberto was really cool and professional. Most of the staff here is. I prefer doing business with them, you will too. Very satisfied when I left.

Cadeem Gibbs

Lance and the Harlem staff was truly amazing gave me the best bang for my buck Vanessa was great

Shamika-Sherrell: Anderson TTEE

The manager was very helpful and patient, I always get a great experience everytime I visit. They are the best.

Denise Knox

Adange is really the best in everything. Great customer service. Always very helpful in letting me know my options.

Jojo Bandz

I was helped by a female by the name Jenasia great customer service ! Answered all of my questions will highly recommend !

Alex Rodriguez

Liz was very helpful 10/10 great customer service

Halima Kaba

Angie is great, Gem Pawnbrokers is the best !!

belizean breeze

Absolutely great customer service. I appreciate getting the most for my jewelry. Hassle free service with a smile with Adange.

Sabra Hardy

Dealing with GEM PAWNBROKER Since age 15 with parents permission. I'm going to be 60 in a few weeks. The owners know me and have treated me well for literally decades. When I need a loan I depend on myself. With GEM PAWNBROKER I maintain without anyone else supporting me.

Amy Leitch

Harlem is the best staff Vanessa is the best

Elizabeth Reynolds

I love Greg , Anthony & Angel they always so polite , courteous and friendly. The prices are decent and any time I ask for extra money on top of my pawn I get it. I been with them for two years , purchased rings , electronics and I sometimes get a pawn waiver.!! My jewelry gets clean free of charge. I reccomend everyone to buy from gem pawn.. New Edition employee are my favorite with Respect, conversation is Kenny funny, vibrant and always in Good spirits All staff are Great at Gem pawn.. Always so kind I love all the staff... Kenny is one of the most beautiful people I ever met in gem pawn. Anthony, Kenny, greg , liz & Angel have such great mannerisms, courtesy. There's a new young lady that work there with long dreads that made me feel great when my jewelry was stolen and she gave me encouragement! The whole staff at Gem go out there way to make you feel great as a customer and have humanitarian support

Randy Baker

Adange is the best in customer service. Helped me out and made sure I was all set. I love GEM.

Charles

Lance and Kenneth provided the best service I’ve had in a long time. I highly recommend going to the location!

patricia peek

Greg Glenn the manger is so accommodating and I would like to say the guy whom greets people at the door lance is always friendly and firm, whenever in a time of need my family has been coming to gems for years!

Aja Glanton

Lance helped me out in a time of need... He’s the best

Lynette Robertson

It was my first time. The representative explained the process to me and everyone was very nice and helpful.

eugene woody

Gilberto took care of me. Made sure I had everything I needed and made me feel like family. I appreciate the quality service. I’ve been shopping here because of that.

Alisha Barnes

Lance has amazing service big shout out to Harlem gems he sold me a computer and the service was great !!!

Kareem Thomas

I came for a quick loan And Gilberto and Lance provided me with Excellent consumer service . Made me feel like I ain’t need to go to no other pawn shop in the city . If I need to do business I’m only going to the Gems in Harlem !!!!! ... Great Experience.. Thanks Guys

Elvis Nunez

Gilberto and Lance were very helpful with my transaction and made me feel safe with my decision. I will recommend them to anyone who is willing to buy or sell their merchandise.

estefania torres

I had a great experience at the store. The store is very clean and organized. The employees are very helpful and give good advice. The manager is very friendly and helped me to find the perfect jewelry for my godson’s birthday. I did love their attention and the price was great. I do recommend this store to everyone. They super professional and friendly.

Tisha Penn

I've been coming to Gem for about five years now. One of the best pawn shops in New york. I definally recommend them. Their customer service is always exceptional never had a problem when doing business with them. Patrica C is Especially awesome very polite and she's one of the reason why I'll return for sure... If you want to buy sell or pawn Gem is the way to go.

Blanco Blanco

Adange and Vanessa was great and helped me a lot knew everything about items I would recommend people work with them !!

Lisa House

Liz is an outstanding employee.

Sicora Jones

Lance has great service harlem is the best and Kenny did good work!

Rudy Gomez

Great Review in Harlem, They provide great customer service and I really recommend Everyone to go there. The employee that took care of me her name was Patricia. Really nice and genuine person.

Alberto burgos

Fantastic business they were really understanding to my situation. Luis proving me with all the details and information about the loan process. Im really satisfied and i recomend anyone to use they're services.

DJ FAMOUS NOBODY -POOK DOLLA WHATPOOKBELYKE

🚨🚨🚨🚨🚨 Liz is the one to see NOT like she’s the only one the, but trust me is should be called Liz’s pawnbrokers … go here before anywhere 🚨 …

E Nice

Gem Pawnbrokers been holding the nyc down for years customer service is 5 * Genesis is the best there

Theordore Simpson

Kenneth this guy's wonderful man I would never have never thought that I can be able to get a bus ticket because I wasn't for him yes yes so I'm saying to you you people come here to the pawn shop this pawn shop is great for you yeah you too this guy is great you help you when you need and when you in desperate need God bless pawn shop in God bless mr. Kenneth

ᖇᗩᑕᓮᕮ ᗩↁↁᓮᑕTᕮↁ2ᓮᘉḰ`

All staff was very helpful pleasant and very patient. I would definitely go there again and recommend them to others , Especially (HANA) , I had a great experience with them 😃👍👍 THANK YOU 😊 …

Mark Brooks

Lance had amazing service and gave me a good deal on my lens thx so much lance

EL DEE

Liz was really helpful. She's very positive and smart, go to Liz

Valerie Rodriguez

Kenneth and Anthony was super helpful and amazing. Kenneth is a bright loving spirit and has a cheerful attitude that is refreshing. I love the gem family thank you everyone!

vaughn amir.

I came into the store with no experience. Hawa gave me a very fair walkthrough on the pricing of items. I would suggest to bring a diversity of items, just to be on the safe and maximize your profits. Great store, very satisfied with the cash I walked out with.

Ivy Thomas (Ivy)

I came into Gems for a loan and Gilberto was very pleasant. He was very informative about everything. Ive come to gems for over 20 yrs now n have always had a great experience..

Millicent Clarke

Lisbeth Soriano is definitely a star of customer service and knowledge of product. For more than five years, I have been doing business with Gem Pawnbrokers. Lisbeth's friendly, warm and cordial attitude towards customers, really makes a difference.

Steven Nieves

Gilberto & Lisbeth's customer service skills are amazing. I most definitely recommend these two & the rest of the Harlem Gem Store's staff!

Derrick Payne

I came in to gem pawnbroker an Mr.Julio took good care of me so if you go there and pawn anything go too him good ppl

patrina Adams

The whole staff at Gem Pawnbrokers on 125th street in Harlem are professional and knowledgeable. Especially Adange and Gregory. I've been doing business with them for over 20 years and I thank god their in my neighborhood. This morning Chris graciously helped me and I appreciate it. Gregory and staff please stay healthy and safe because you guys are essential workers on the FRONTLINES making sure my community get the help and services they need.

Jay West

Ayesha is a Wonderful broker she help me out with fast cash with my dj system I appreciate her patient and her customer service 10 stars all the way

Ken F (beszerker)

Mr Mendez was attentive and reliable through out the process of my purchase. He explained in excellent detail how there layaway process worked, as I made my final purchase. The over all experience with Gem Pawn Brokers was excellent. I look forward to next payment with them.

Yasmin Cruz

Bought a guitar here for my brother at a great price and was helped by khris. He made the process easy, enjoyable and fast. I would definitely come back here to see what other treasures they have .

selena aiken

At gem pawn on 125th st in harlem KENNETH helped me out. i lost both my tickets but Kenneth made sure i got my bracelet and charm back quickly. His amazing customer service and warm friendly service made the entire experience fantastic! I look fred to DOING. Business there again! Thanks KENNETH

a lvng

Gilberto took great me man! The process was quick and easy. Will definitely be bringing my business here again soon!

A Tingling

This place is absolutely great. The place is clean, open and bright. They have up to date items and the prices are right! Gilberto and Lance were very professional and knowledgable about the items available and were very helpful in processing my sale. I would definitely come back and recommend this place to all for great deals.

Regina Whitehurst

Always Good Customer service with all the employees and professionalism!! I love them!! They call and text when its time, to pay your loan,giving enough time for you not to lose your jewelry!!

SlimDiddyt12Luv

Angel assistance was warm and welcoming. He was also knowledgeable about my lost ticket and how the interest work on different items I had in the shop.

Samuel Moore

Gilberto and lance by far are the two best representation of this store. During this busy holiday season they kept a smile and was very attentive and helpful I recommend these two to everyone looking for help in the pawn department especially from a major executive from iheartradio

Nathaniel Skeete-Richardson

I had sold my XBOX 1S and got a great deal thanks to Gilberto and Lance. They really got top $ for me and were very reasonable. I appreciate those that do good business and I am greatful.

Brandon Brown

Lance and Kenneth are great workers, good conversation, and gave me a nice price on what I was selling

reginald sullivan

I have been using Gem pawn for years and have been very pleased with excellent service from Gilberto Mendez and Perkins Pena who attends to my purchases, they are very helpful at all time and take time with me, to see that I am satisfied with the goods of my desire. I will always continue to come in at look to make future purchases. Reginald A. Sullivan

Cudda Love

Kris was an amazing help today.. was able to pick up my items quickly but also had great conversation.

Melvin Phillips

Hawa was amazing, she was really attentive and patient. I really love going to gems, they’re the best, especially the Harlem location. Love you all !!!!

Herbert Benjamin

This is my review for Jim's they have an outstanding staff except for some of the people that come in here shouldn't be here but the people here work are outstanding and the young lady will help me today she was magnificent and I thank you for your time and effort

Kimberly Scarborough

Adange is so patient. She is calm and polite while being quick! I appreciated her services

Jason Kanyike

Honestly.....these dudes Lance and Gilberto SERIOUSLY helped me out. Friendly, knowledgeable as well as respectful. I appreciated it enough to even write this haha. Great service..

Darius Warner

Jason is the best in customer service. Always reminding me of my items. Harlem is the best.

Georgia Haubrick

Ayesha has a great personality, very helpful and resourceful. You are honored to have her as a employee.

Tiffany Jacobs

Amazing service and very friendly staff! I was helped by Liz & Kenneth!

Tony Evans

This is a professional place with a friendly staff. If you have to get quick cash at a fair price this is the place to do it. Don’t bother with the guys in the jewelry district - they play a little fast and loose with the rules. The folks at Gem Pawn are upfront and straightforward. Gregory is always working and he’ll communicate with you like an adult: respectfully and honestly.

Althea Aaron

Ms. Lisbeth Soriano was a professional, polished representative who served me with integrity. A rare quality exhibited was her ability to perceive the needs of her customers. //In addition to being professional, she was such a pleasure to do business with. Although young in appearance (appears to be an older teenager) her demeanor, her public relations skills makes her a top professional. My jewelry was repaired with excellence and ahead of time for my trip which she showed concern about. I will gladly continue to do business with Ms. Soriano. Wish there were more of her!

Carmen Lassiter

Their excellent in what they do, I have no complaints with them.. have been with them for years. There services is great, I wouldn't go to another place but them. 🤗🙂 …

Christine Kernisant

Entering Gem Pawnbrokers I was a bit skeptical of putting my belongings for pawn. Although after speaking with Gilberto Mendez “Sales Leading Professional” we began speaking and I shortly became at ease from there. After reviewing what I had to pawn he gave me his price, and even though it was not what I was looking for, he closed the deal with adding a little extra! This man is beyond professional, courteous, patient, and understanding. I truly appreciate his service & I shall return to Gem Pawnbrokers for further business

Marie Vincent

I’ve been a customer for over 20 years n I love the service I received I wouldn’t go anywhere else the staff is absolutely amazing lance is the best security and sales rep he truly amazing and the whole Harlem staff is great

Joletta Bryant

Adange is a great person and gives wonderful service. I love to come to harlem. Definitely coming back to see Adange.

MR POLITE

Great place to do business. Helped by Anthony who made sure I was well taken care of at Gems was Polite and very helpful. I recommend Gems to evy

Queen Lucy Woody

Peace I've been a trusted customer for 42years.Great hospitality, walk-in very clean,Employees are like family. Prices are excellent........ Love you Gems

Georgene Lewis

Gilberto took very good care of me ...I’ve been doing business with Gem for a long time .. always great service ! Thanks Gilberto

Shae Shae Alston

It was a pleasure dealing with Gilberto 3/25/18. Very helpful, kind & professional. It's nice to go into a business and get a good vibe. Thanks again Gilberto.

Pleshette Beckford

Awesome help from Lance.... most of the staff at 125th is FABULOUS... especially Lizbeth and Gregory. They are the OG’s of the crew. Always pleasant and customer friendly!!

Francisco Alberto

The store and staff are great. Gilberto and lance took care of my needs and got me the money I needed! Helpful folks I’d recommend to anyone.

GARY SMITH

This was one of the best experiences I’ve ever had with Lance as one of the best security agents to work with at this location . Recommend 100 percent !!!

ISOGFX ART

Lance has great and amazing service and give great prices he assisted and explained the product confidently and was able to help me understand the product thanks again

Toni Lee

Kiara gave excellent service was very kind and she took her time to read try and help me of your coming to gem see Kiara

steph g

Thanks to Hawa my experience here was smooth and proficient. Her team was very helpful and welcoming! This will not be my last time visiting. :)

Daniel Cartagena

Lance and the whole store has been very helpful and professional with me at every visit to this location. The customer service is great

Anthony Richards

Liz was cool very

Zavaughn Critten

Billy and lisbeth both had great hospitality thanks for helping me buy the controller today. I also came in today on the feb 25 lance and Anthony had amazing service! Thx gems

Joey Mekkah

Super organized. The person who helped me was Arlene and she made the entire transaction quick, painless and professional !!! Will use them again if needed .

Kenneth Echols

Great customer service genesis

Knaz

Customer Service is amazing! Kenneth and Lance were very welcoming, and I’ll definitely be coming back.

Elizabeth Sabrina Reynolds

Blessed staff, every time go there staff so respectfully and enthusiastically. I love the energy and the fact that they are so humble and very respectable.

Hope Love

Great service from Gilberto, polite and welcoming. Helped me to get the quote I was looking for :-) Felt helped and not robbed always important.

Latoia Hargett

I absolutely love Kenneth / Kenny at the Harlem location, he is kind and very knowledgeable.. He takes his time and answers every question with a smile

john lawrence

This was my first visit to this pawn shop. The guys Sean and Gilberto were very helpful. The guys gave a fair price an workd with me to help me understnd the process... oh and Lance is great bike rider.

Antonia Grancelli

Came here numerous of times already and they always help me out. Gilberto helped me today to sell my ring and I was very satisfied. I would recommend this to my friends and family.

William Daley

Definitely had a good business experience with Gilberto & Lance. I understand it’s a business but if you enter with that mindset, I promise you’ll walk out happy.

LOVELIFE *

Gems of 125th is a "God Send"😇. Sometimes in life - you may need a little extra👛& Gem provides that. Everyone is genuinely & extremely nice * warm yet professional. Gerald always greets you with a smile☺️. Edgar is an expert repair Craftsman (I take allllll my jewelry to him😊) Gilbert is very helpful. However - the 🌟 hands down my favorite - has to be "Lisbeth"😊! Always helpful*sincere and honest with valuable feedback. I just really appreciate all of them. 😉

Carl Allwood

Gilberto was excellent, he gave me what i needed & what i didn't need to leave he gave it back. Great service at Harlem.

Anthony Lorenzo

Lance and Gilberto, these guys were awesome and Gisela were all extremely professional and knowledgeable. No long waits like other pawn places (hmm Ez...) thanks again and happy holidays

samantha Ayala

I thought I had lost a piece of hearings and I was late with my payment. Luis provides me with great customer service and I am able to pick up my item. Nice positive environment.

calvin boyer

I took care of some business here at gem today, great service from genesis

Archie Stewart

Lance has amazing service he did great with my p4 gave me way I needed

Andrea Donaldson

I came in to look at some binoculars on the window display and, Gilberto and Lance were very helpful and friendly, i ended up buying one a putting a deposit on the other, great place to shop defenetly recommend.

Josue Villar

Jason showed me an amazing laptop and offered a great deal

Jennie Alvarez

Angel was nice. He saw me standing on line for awhile and asked to assist me..He was very informative and give me options when it came to renewing my pledge..very professional

Tracy Johnson

Liz was very nice and quick- great customer service

Joshua Landin

Lance had amazing service and helped us really well. I appreciate everything he did for me

Carl Wright

Ciara was so very helpful and supportive a genuine employee for Jim's she's a keeper very good customer service

Desiree Kitt

Lance/Kris. These guys were very helpful, and their customer service was excellent. They made sure I got the merchandise at a reasonable price!

Yahawadah North Star

Lance was super nice and help me out with a quick loan thank you lance and Gem :)

Bianca Walton

Kris is a awesome pawnbroker with a great positive attitude. He took his time with us and made sure we were satisfied before we left the store.

Jose Rodriguez

Great customer service ! Was helped by a lady by the name of jenasia highly recommend coming to this store

Desmond Carter

Anthony was great, gave me a good offer on my piece of jewelry. Anthony even took the time out to educate me on the different carats of gold. Highly satisfied!!!

Melane Green

My experience at Gem Pawnbrokers went well. They treated me with respect. The workers there were very helpful.

Schevaughn Walters

Kris did a amazing job at assisting me when I lost my tickets. Thanks so much for being really helpful in this time of need.

Serbrina Watson

Great customer service genesis

Aleya Willis

Lance and Gilberto gave excellent service. Quick fast & with the best price. Really healed in my situation

RICKEY Caver

Adange was excellent to deal with. Made my experience easy. And i will continue to come here.

Alma Vasquez

Adange has the best customer service ever. Always a pleasure to come to Harlem and be helped by Adange.

Luisa Castro

Wow , such an incredible staff , greeted me with warm smiles and Luis went above and beyond to give me the best deal . He took his time and was very professional. Thank you 125th

Britaniee MDot

Thanks to Kenneth, Hawa, and Anthony I happily received my gold chains back in the same condition in which they were submitted. Thank you for your services.

Vincent Asante

Lance and adange. I had an amazing customer service. Very incredible person to assist me!!

Simone Neal

Kris & Arlene were very fast and efficient... Awesome experience with them. Thank to both of you.

LYNN REED

The Gentleman by the name of Louis M was a genius. He knew his jewelry and was truly a Gem with his patience in providing me with great care. Check him out folks

Valerie Wade

They are very friendly all of them have great consumer service skills and they appreciate their consumers very time when you go their store a pawn your jewelry or picking up your great atmosphere always welcoming the consumers

Preston Hester

Gem was amazing, Hawa, Greg , Anthony and the strong looking guy Lance was all amazing. GEM Took care of me and got my loan i needed. Thank you guys

Michael Mitchell

Lance was great at assisting me and offered me the best service at 351 Pawn. You need anything ask for Lance and you will get top notch service!

William Pena

Went in and Adange took care of me. Very friendly and knowledgeable!!! Cleaned my jewelry with care make had it looking brand new!!!!!!!

Iona Borrero

Anthony was extremely kind and knowledgeable. Also he was very patient and explained how it worked.. Great job Anthony!!!

Nellie Santiago

Kris was extremely helpful to me very caring kind a peoples person. He also got me a little extra cash . very nice young man.😊😊😊 …

Young Tesla

Lance, Gilberto and John were very helpful with assisting me with my computer laptop purchase. I will definately shop here again..They are great staff members.. Thanks..

Melissa Acevedo

I walked in right as they opened and Lisbeth stopped everything she was doing to help me, not even joking she held my hand throughout the entire experience, I had no idea what I was doing. Ask for the young lady, she’s got you

Eva Waller Atkins

As usual I was pleased with the representative. We had an informative conversation and it helped to ease my concerns. Hawa was very helpful and professional!

uptown blondie

Liz was excellent, very nice and professional , Go to her !

Anice Johnson

Adange Great experience with customer service. One of my favorite place to handle my business.

Arthur Franklin

Kenneth and Hawa was an amazing representative and was great in helping me get what I wanted. I love gems on Harlem .

wayne clark

I needed more time to take out my loan and Gilberto was excellent helping me out and terrific service, he had me pay interest to extend my loan.

Josefina Burgos

Jason gave an amazing deal for my speakers 10/10

Gary Smith

I’ve been using gem pawn brokers for almost 3 years and they have the best service out of any pawn service I’ve ever used in New York. When it comes to customer service and helpfulness it’s top of the line. Lance specifically helped me on numerous occasions And the rest of the crew is just fabulous . If you need any equipment for music , video game systems , and even sneakers ...come to this pawn shop.

Michelle Ventura

Anthony was a great customer service rep! He helped me right away, and was very kind. Nice store, thank you for assisting me!

ThaGhettoGuru

Kris was very good to me when I needed services today. I truly appreciated the assistance that was given today. Looking forward to it again in the future.

Gaming_Wit Spaz

I came to pick up my bluetooth speakers, Gilberto and Lance was friendly and gave me great customer service.

WILLIE WIGGINS

Walked in today and the service from Gilberto was terrific and really made things work for ne to purchase a tablet, i highly recommened him and Gem pawnbrokers!

Dario Towler

Gisela, patricia are very helpful and courteous. They ehelped me understand my charges and timing on all my loans. Gem is a great help. Thank you Gisela for courtesy help.

Alison Bergman

Sold a few jewelry items and the process was seamless. Hawa was kind and helpful—I will definitely be returning if I need to sell any items again!

Trent Small

Gilberto and lisbeth was real helpful and knowledgeable great customer service will definitely recommend this place and will go in the future if ever needed

Deloris Drayton

Kiara was very helpful she gave me great assistance and was very good at explaining the policy. I hope she becomes a manager

Mike Washington

Hawa and Ayesha is very nice and listen to all my issues that I had and gave me an honest price on my ring thank you beautiful ladies:)

Dean Clymer

Hawa and lance has great service they helped me out so much Harlem gems is the best

terrence Jones

Great Customer service and they make you feel like a friend. Anthony is excellent young, and smart. He’s very helpful.

miguel rivera

Genesis great customer service

Tye Blakk

Dustin great customer service thanks for all the help. You and lance was great. Not only will I refer a friend but I'll be back soon

Evilly Roebuck

Anthony and Lance were very kind and helpful. Gem have great staff I will be back soon.

Andrea Brown

Gilberto was an excellent representative and he took great care of me! Best Pawn Shop in New York City hands down!!!

Laquana Miller

Very pleasant and great customer service from Jenasia! Gem pawnbrokers is a place that you can trust

hector colon

Gilberto & Lance have exceptional customer service skills, I loved the service. I will definitely come back.

Van Walsh

Needed a few dollars to get my granddaughter who's sick and needed juice and a few other get well things. Spoke to Anthony very nice professional young man . I'd called to see if they'd do a loan on my item they did and Anthony gave me what he said over the phon . Been doing business with Gem for years Fair and have great items for purchase. Not like a place in south bronx that treat everyone like crackheads give you $15.for your good things . I reccomend Gem 125th street

Clyde Wilson

Shout out to Greg, Vanessa, and the whole entire Gem Staff Crew, HARELM BRANCH IS THE BWST SERVICE EVER !!

Deborah Taylor

The people working at this store (including the manager) are fantastic. I purchase the best items for the best prices. When I need to pawn something, they give you the best deal. They are ALL nice and kind and helpful! This is all the truth!!!

Raheem Bates

Best pawn shop in Harlem. Great customer service. Nice jewelry and nice price.

T M

Super helpful and friendly staff. Didn’t talk down to me despite my disheveled appearance. They didn’t have the quite what I was looking for, but I was able to purchase a chain at a great price in their midtown store!

Laniek Geran

Come here all the time and always get taken care of. Gilberto has especially always been a great help. Respectful and curteous.

Diane Glover

Vanessa and Gregory are the best

Bryan Guillen

This is the best shawp around the neighborhood hands down!!! Ask me how much I wanted for my item I’m wanted to pawn. Lance and Gilberto was very helpful so early in the morning!!

TROY JONES

lance is the reason I keep coming back to Gem pawn.He displays total customer service skills like a corporate salesman. I would recommend lance and Gem pawn to all my social media friends and family.

Darnell Jones

Kris is amazingly fast.. he knew when to call for manager support and although I was unable to get the desired amount.. the final amount was damn close.. A1 service

Marilyn Sanchez

Saif was great. Everyone at this location has always been very nice & professional. Gregory has a great team here.

Devin CoelhoForte

Lisbeth is the best!!! She is always kind and attentive and she really knows what she is doing. Whenever I come I always look for her to help me.

Alea Sattel

Its christmas and again gem brokers came through they always do they are more than fair Gilberto and Lance helped me out so much because of them and the manager they helped me and my family through some hard times God Bless Them and Gem Brokers we appreciate you all and i definetly give this store a thumbs up dont go anywere else.

JO JO

I came in for a loan and the service was excellent. Gilberto and Lance was very friendly and informative of the products in the store. I would recommend this store to friends and family.

Norman Clark

Gilberto took care of me in excellent fashion. Super professional and discreet. My go to guy!!

dyshawn felder

Luis was amazing , he handled all of our concerns and walk us through everything. Every time me and my wife comes , it’s always a pleasant visit

sloe31

Gem has always been there for me when I needed them I recommend friends and family all the time largely thanks to the management team but especially Mr Glen he’s the best

Tasia Davenport

Services was awesome and Genesis helped me and she was great❤️❤️❤️❤️❤️

Barry Vega

My Guy Luis C. Is the man got a PS4 for a good price. They look out for you and they have great customer service as well. I appreciate you bro!

Rolando Hinds

The person who attended to me Dange was very nice and friendly she gave great customer service !

madeline rodriguez

I’m very pleased with the service received from your employee Gilberto Thank for having such professionals working for you, My pleasure

Naheem Summerville

Good services, and great loans everytime.💪🏾 I like the way the work fast and try to give the best deals possible. …

Ignacio Brenes

Overall great experience with Gilberto and Lance, very informative and helpful. Answered every question I had about the pawning process. I recommend you visit gem pawnbrokers and ask for them!

Derek Poli

Gilberto and Lance gave me great service and we're fast with the loan. My 2nd time here and will be back.

Roman

Ayesha was extremely helpful and courteous with me at this location. Quickly and timely service as well. I highly recommend Gem pawn broker.

Diamond Gibson

She was so nice and and polite I love her customer service and she best I would tell ppl so come to her she’s such a sweetheart her name is Lisbeth 💜 …

Tiny Bear

Lisbeth and lance was very polite and helpful..the sevice was excellent.Lance didnt Actually help me..But he does have gd Greeting skills.

Veronica Mendez

Kris gave great customer service and fast. Very efficient. Great deals and prices on pawning and selling items. Thank you Gems. Recommend to ALL.

maria henley

Kiara and Jocelyn were cordial and showed courtesy, professionalism and respect towards myself. Always a pleasure.

Rock Star

I want to sincerely say that I had an amazing experience in Gem PawnBroker Harlem. Moreover, Gilberto & Lance has the best customer service I’ve seen in NYC!

Michael Dansby

Gilberto and Yerina was nice and freindly. They were very helpful with my loan. I would for sure do business here.

Kris Torres

Amazing service everytime "I know Greg!" 😂 he's GREAT!🖖🏽👍🏼 & kris is hilarious 🤓😭 thanks soo much everyone at GEM..i will be coming back here atleast 4-5 days a week! Atleast! 😉 …

Liza Kuffour

Gregory is the best thanks for looking out for me especially when a payment is due....you always manage to reach out to me I really appreciate it from Elizabeth K. xoxox

nathalie jones

Customer service was superb and Adange answered all my concerns with a smile.

shaquanna squalls

Liz at gem pawnbrokers on 125th provided excellent customer service and I really appreciate her taking her time with me

Dolores Alves

Today I met a young lady by the name of Narcy, she was so sweet she asked me about my day as well as helping me with my interest payment she made me feel like I was just talking to a friend while handling business at the same time thank you Narcy

Hunter Hinson

I have the best experiences when coming here, the employees are so nice and professional. Luis is my favorite to do business with. Highly recommended!!!!

Savage God

The young was very helpful. Anthony Harrell did a great job of making the experience easy. Thank you Anthony

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