Reviews of Sarah Polston - GEICO Insurance Agent. (Insurance Agency) in Nashville-Davidson (Tennessee).

Sarah Polston - GEICO Insurance Agent

166 Reviews

74 Comments

Insurance Agency

Insurance agency

14981 Old Hickory Blvd, Nashville, TN 37211, United States

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Information of Sarah Polston - GEICO Insurance Agent, Insurance Agency in Nashville-Davidson (Tennessee)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Reviews of Sarah Polston - GEICO Insurance Agent

Therese tupas

Sydney has been a great help for us. Very professional and will really go extra mile to take care of her customers. Very satisfied with my interaction in this Geico office.

Cristhi Bonilla

Walk in today just to get a quote,guess what?? i switch to Geico. Zac was very helpful and make everything super simple. Geico offer me better coverage for less money THANK YOU ZAC.

Ali Bahlool

Wonderful service, kind and helpful insurance agents, adjusters are nice, empathetic, and most importantly honest. If you've dealt with companies in the past that are a headache to deal with, you don't need to look any further, this company has given me no headaches to deal with unlike previous insurance companies. Their claims process is seamless, employees trained extremely well, and 24/7 so when life goes wrong they're their to help immediately. Highly recommend this company, plus the prices are extremely competitive while giving you great coverage. I think I've finally found a company I can stick with.

Lisa Toland

I love working with everyone at this insurance agency. They have great insurance agents here and they always provide excellent customer service. I've enjoyed to get to know everyone and work with them. Family-orientated business and such a great group of people to work with! Anything you did -- they will do the extra mile to better serve the community and you.

Cheryl Mitchell

Kacie was very through, she explained everything and was very knowledgeable. I've been a customer for years and have never had any issues. Such a great office.

JAZMENE DODD

Joey had me completely taken care of in about 5 minutes. He was so pleasant and knew the best options for me. Because of my quote online, I was expecting to pay $160 and he got me even more coverage than I had selected for $108. Totally satisfied with my experience!

Brandon Salas

I have had GEICO for years (15 to be exact) and they continue to impress! My agent, Wendy, has helped me insure 2 different cars since I've moved to Tennessee. She has always been so great to work with over the phone and always gets me great deals! 10/10 would recommend!

Camisha Rowan-Haynes

Ok, let me clarify that at no point did I visit the actual Geico office. I did a price quote online. Of course after that several agents from different companies called me but I chose to go with Geico for several reasons. Anyway, I decided to get full coverage through them, over the phone the agent quoted me $743.00 for 6 months plus a one time fee of $25.. we'll after getting everything set up it was time to pay. For some reason he was only able to process $400, so he then connected me with the department that processes payments. The lady gets on the line and says I owe a remaining $423. I explain to her that I'm confused, that according to what the guy quoted me I should only owe a remainder of $368. She then with an attitude tells me "well, it's $423 or they can't move forward with my insurance. " Due to me having to have insurance right away in order to get my license back and trying to get it all done that day. So, that all happened March 15th 2021, on April 5th 2021 I get a bill for $25.. Now when I got my insurance I explained to the agent that I was getting the 6 month plan because my husband and I both were out of work and had 0 zero income and I wanted to make sure we were covered long enough for one or both of us to get back to work. Anyway, I'm livid now because we SHOULD NOT be getting any bill. I call our local Geico office and get a very nice, friendly and informative agent. I explain everything to him and explain that if this doesn't get taken care of then I want to cancel my insurance then & there. I apologize to him if I came across rude or hateful because I know he was only trying to help and I didn't want to be rude with him. Ok so he looks into my claim and explains to me that the CRF fee for $25 was in fact a monthly fee and that the original agent messed up because he waited 2 weeks to add the CRF to my claim. Now I'm even more upset because I'm realizing that this 1st agent has obviously stolen roughly $65 from me. Which I explained to agent number 2. It was clear that he didn't want to accuse anyone with the company of stealing but there was no other explanation. He apologizes repeatedly and says that he can have the $25 set back a few days to give us time to come up with the money. That was no longer my issue. At this point I wanted to cancel my claim because the first guy stole from me and with 3 babies he stole from all of us. Sense I would still be responsible for the monthly $25 I just wanted to cancel and go somewhere else. The agent cancels my claim and tells me that if I ever change my mind to Please come into the office because with me only having the guys first name I really couldn't do anything to track him down and press charges and have him fired because he made sure not to put anything in my claim to track him and without a last name, phone number or extension number to reach him we don't even know what state he was in. I really wanted to give no stars but I gave 3 all for the 2nd agent that tried everything in his power to make things right for me. I have his name written down somewhere because at some point I want to call back and brag to his boss because he deserves the recognition. I only know that he is at the office in Nashville Tennessee.

Christopher Winterkorn

I recently worked with Zac on a bundled quote for home, auto, boat and RV insurance. He completely explained each step of switching insurance from another state to Tennessee . A+++ to him and this local branch!!

Anannya Nath

I am someone who have recently cancelled my policy with Geico as I got lower rate with some other insurance provider. But I still give a 5 star because when I newly moved to USA they offered me the lowest rate (almost half than the other insurers) and on my first renewal also their rate was very low compared to others, and also because of the hassle-free cancellation process. I got my refund within 3 days. Also they offered a 13% discount too on my first renewal. I do recommend Geico to others. Thanks!

Rick Neighbors

Kacie hit it out of the park. I had done an online quote and there was an issue with an event I had been in. She was able to review the event and got my policy back into a practical payment range with some extras as well. Awesome job. Highly recommended

Donald Powell

Wendy & Joey are great to work with. No matter how silly the questions I have they always answer honestly & both of the are pretty fun to talk with ... After being with Liberty Mutual for 20 some odd years we couldn't believe how we were being screwed ... y'all came in about 1/2 of Liberty Mutual & have more coverage on home & auto!

Stephen Cantrell

I had contact by phone seeking quotes for new insurance. The representative, Melissa, was very thorough and efficient and just as friendly as could be. Ultimately the quotes were not competitive but they made it a pleasant experience just the same.

joe sliskovich

Just moved to TN and insured with GEICO. After shopping a couple of companies, Joey followed up on my internet inquiry and helped me get the coverage I needed at the best price. He was a pleasure to work with. Professional, helpful and informative, I can't ask for more. A true Tennessee welcome.

A C

I just switched to Geico and Sydney made my experience so easy. She was helpful, explained everything, and walked me through all of the steps. I am just getting on my own insurance policy, so Sydney ensured that I knew everything about the process. I am very impressed that in the short time I have been with Geico, they have already treated me better than my last insurance company that I was with for 5 years. Go Geico!

elliott draven

I called today for a quote and Zac was amazingly helpful, and polite and did everything they could to help me get an affordable quote. I was treated so kindly, and we had very pleasant small talk as well

Liv

Kacie is the best agent ever!!!! I had the best experience there and I talked to this really nice lady Kacie . She was very patient and explained everything thoroughly!

Amy Beshear

Geico has been the best insurance I've ever had. This location also is the best! I live in a different city but still use this location over any other office. The staff is knowledgeable and friendly!

JoAnn Miller

Wendy was very helpful in assisting me with selecting a policy that was right for me. Being a senior on a fixed income She alleviated my concerns by assisted me in finding a policy that fit my budget. She was very kind and patient. Thanks Wendy.

Pat Kyle

The adjuster was great it just takes a very long time to speak with someone when you call the 800 number. The adjuster was always available to assist.

Lindsay Powell

Joey was fantastic! He was available, upbeat, and extremely helpful regarding my many questions and many phone calls. Would 100% recommend this experience! Easy and affordable!

Colton Hobbs

Spoke with Sara over the phone about my insurance questions and she answered so professionally. We love Geico.

Stephanie Cunningham

Kacie was amazing and very helpful. She called to fit my time schedule, and she worked to get me the best rate possible!

Robin Kennedy

Wendy, Nashville office, was an extremely knowledgeable and friendly Geico representative. Helped me very quickly and efficiently! Absolutely pleased with the service and the policy!

Crit Stender

The insurance agent Joey was very helpful, knowledgeable and informative. The process was quick and seamless. I am very pleased to have chosen GEICO as my insurance agent.

John Amlaner

Kacie was amazing. The most friendly agent I have met. She did everything to get me the most for my money. I will be loyal to her. Thank you kacie.

Teresa Armstrong

Sydney my Agent, I worked with today is Awesome. Very sweet, Friendly and well knowledgeable. Thanks for having such wonderful folks working with you Mrs. Wendy.

Lisa Edwards

Kacie Mitchell was awesome to work with! She helped make an easy transition from my previous provider to Geico.

Elizabeth Worstall

Spoke with Donna, very nice and helpful. 22 years old and wasn't able to get an affordable quote anywhere but here. Was very fast with responding to me via email and helped with any questions I had. Thank you Donna!

Nathan Elliott

This office is so helpful! The change in management has done so much good...I no longer dread having to deal with annoying insurance things.

Willie Terrell

It took awhile Casey took her time to make sure that I was happy with the coverage and to answer any questions. I saved some money on my auto insurance and my home insurance.

Kaleb England

Kacie spent time with me on the weekend to find better coverage than I had currently at a better price, looking forward to working with her in the future

Bruce

Shout to one of the coolest and professional phone reps I've ever dealt with. Mrs Lidia Laired. Thank you and I hope you get made the training manager because you set the standard. 💪🏽💪🏽💪🏽💪🏽🤙🏽 …

Caroline Jenkins

Geico is such a great company especially this local office, Sara was so helpful and friendly when I called the office.

Sea Bass

Awesome service i got an insurance policy within 20 minutes. It was quick/easy and Joey was amazing at explaining the coverages. Thanks!!

J Mimsy

It is HOT outside, heat can cause some people to be different. Donna was very cool and helped me process the information I asked of her. Thank you, for keeping your cool and keeping me cool!!!

Marc Furmanski

Very concise, professional price quotation by Joey Mix, Sales Director. I would recommend his automobile guidance and advice.

James C

One of the best insurance teams I have encountered They were there and directed me with my insurance needs with professional service I would definitely recommend calling Wendy and her staff for your insurance

Howard Romaine

First there is only one Geico office for inperson issues in Metro Nashville. This may be shock for those who watch and are amused by the endless funny Geico commercials, which seem to promise personal, if quirky attention to auto insurance issues. It's small, located in a strip mall, not easy for one from East Nashville to find, just down the street from a combined pizza parlor, which also handles Western Union, which is run by a Pakistani man, quite friendly, as, indeed,were the Geico agents when I finally found the office. And one finds on the way a Mexican bakery and lunch place, run by an Iranian, (if my memory is correct), and a Puerto Rican place in an abandoned gas station, (which I hope to return to try), so generally, it's a gateway to evolving multicultural evolution of Nashville culture and cuisine on the South side of town. And I learned from the agent never to disclose my insurance limits, or carry information about them in the car. A mixed experience, but culturally enlightening about the Southern part of the city. Perhaps why Vanderbilt has opened its expanded medical offices nearby - and just past an old miniature golf course soon to reopen where I used to take children and friends in the summer. It's less than a block from Nolensville Road, coming from I-24 South. So, if one wants to come a different direction off the freeway, take Nolensville Road and turn left at the light. But there's no little lizard in the office, but if one refers someone to the office, one gets a T shirt, so check it out, as I'm trying for mine.

Elizabeth Kennedy

Combining my policies saved me so much money. Friendly courteous service with a smile.

Kyle Bailey

This insurance company is very professional and helpful. Very satisfied with the service.

Brianna Gesling

They are super friendly and beyond helpful, especially Sara Kennedy! Great service!

Justin MARINO

Wendy had me back with Geico after two yrs away. Saved me $ and happy to have returned to a great company

Aireona Williams

Kacie was great, she was a joy on the phone with setting up my auto and renters insurance!

D K

Wendy was so helpful and friendly! She is very knowledgeable and helped me get a great rate. Highly recommended!

Ethan James

By far the most caring and knowledgeable customer service rep I’ve ever dealt with!

Paul Ross

Wendy was my agent and she got me set up with a much cheaper car insurance rate

Teresa Baldwin

Brentwood Big lots has alot of cool out door items on clearance.

Omari Holloway

Wendy was very helpful and great ! We covered everything I needed to know and she answered every question I had !! Great job

Cherish Siples

I have had my insurance with them for 1 year. They are awesome.

Debra Fortin

Sara Kennedy is knowledgeable and very friendly a great access!!

Ev Huezo

Very professional and friendly agents—thank you GEICO Nashville!

Lonnie Bark

Sara makes buying car insurance fun

Richardson Santana

Great customer service . Merry professional

Bobby Lawson II

Great local location to get things done with my insurance

Devan Virg

Joey Mix made getting motorcycle insurance quick and eazy.

Evelin Mccombs

Kacie was a great help thank you so much!!

elizabeth hargraves

Patricio was very helpful and prompt with getting me the information I needed.

Ashley C

Everyone should come here! very friendly staff

Kacie Mitchell

Its a great company with top notch agents!

Darrell Kennedy

Sara Kennedy was simply amazing

Terrence Tyce

Awesome customer service won't change no time soon!!!

Muhubo Adan

Everything was great! Melissa was very helpful!!

Reese Oppenheimer

Wonderful service. Quick, easy, and friendly.

Omar Safiani

Sara Kennedy is great!

Louise Stockton

Rep very helful

Cheryl Tisdale

Very helpful.

Nicole Barkle

Great service

Maria Franklin

They are very friendly

Truth Seeker

Great Service!

Cindi Bella

Great prices

Karen Frierson

Awesome

Gerson Rodriguez Rodriguez

Good option

Lékpam Madjéwaba N'KAWULA

My insurance company

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