Reviews of First Insurance Company of Hawaii, LTD. (Insurance Agency) in Honolulu (Hawaii).

First Insurance Company of Hawaii, LTD

153 Reviews

79 Comments

Insurance Agency

Insurance company

1100 Ward Ave, Honolulu, HI 96814, United States

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Description Map Opening Hours Reviews Contact Photos

Description

Information of First Insurance Company of Hawaii, LTD, Insurance Agency in Honolulu (Hawaii)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of First Insurance Company of Hawaii, LTD

Sunday

Closed

Monday

8 am–4 pm

Tuesday

8 am–4 pm

Wednesday

8 am–4 pm

Thursday

8 am–4 pm

Friday

8 am–4 pm

Saturday

Closed

Reviews of First Insurance Company of Hawaii, LTD

Harold Marx

I operation for brother-in-law went very well. This is the second eye Jenkins clinic with Dr Peterson and others assisting. I had my right eye done 15 years ago, still works well. And another brother-in-law had both eyes done. He wears glasses for reading. Lifetime guarantee if follow up surgery is needed

Jordyn K.

I had a great experience with First Insurance Company of Hawaii. Their Associate Adjuster, Alton, is very friendly and made sure that all my questions were answered. He scheduled my car rental and confirmed my appointment with the auto body shop. With excellent communication, the process went smoothly and effortlessly. Thank you, Alton!

Brett Nakasone

Alton was great to work with. His client hit my SUV, but Alton treated me like his own customer. He was prompt to contact me and make sure I was taken care of every step of the way. He personally guided me through the entire process of getting my Pilot repaired and a rental for me during that time. Thanks, Alton!

Lauren S.

I manage rental properties and recently a couple of them experienced water damage during some severe unexpected weather. Fortunately my clients had insurance, but unfortunately some of them did not have First Insurance. Working with 4 multiple big-name insurance companies simultaneously allowed me to distinguish the differences in quality right away. Not only was First Insurance the most responsive and had the best customer service, they had everything squared away BEFORE the other three companies contacted me to coordinate their investigation of damages. HUGE MAHALO to Jason Yuen, who went above and beyond my expectations and responded to every email/phone call, patiently explaining every step of the process. If I had a question he wasn’t 100% sure about, he let me know he would check on it and get back to me… AND HE DID! Right away! The other companies just kept telling me conflicting information rather than fact-checking. His professionalism and kindness is why I will be switching my personal insurance to First Insurance, and highly recommend others think about doing them same!

Corey Wong

I had a great experience with the adjuster, Alton Porlas. When my daughter was in an auto accident last year, Alton, guided us through the whole process of dealing with the other person's insurance to getting our car repaired. He was patient, understanding and very knowledgeable. The experience made me happy I was with First Insurance.

sharon soper

I wanted to say I recently used First Insurance to fix my car and they were excellent. Ryan was helpful and immediately assisted me. I was impressed with his helpfulness and efficiency. I would recommend First Insurance to everyone looking for insurance.

Lance Hayashi

When things go wrong and you need your insurance, you would expect a company to only help you with what you paid them to do. That's until I met Alton. This was our first major accident. Alton treated us with respect and caring. He went out of his way to provide valuable advice that saved us hundreds of $$$ and helped us determine what to do, step by step. It's was stressful, but he always responded to my emails/phone call in less than two hours. Always asked how we were doing and he made me feel like I was talking to a friend and not an adjuster that I never met. He answered the dozens of questions I had and he closed our claim by providing solid advice to help us if a similar situation ever happened again. Thank you Alton!!!

MORGAN SEDGWICK

I chose them for my commercial insurance due to their reputation as affordable and great customer service. I was recently rear ended and the insurance agents/adjusters were all super helpful kind and very on it with follow up calls and making things happen! I was incredibly impressed! I had no wait times on the phone to make my claim and the lady who took my info was sooo sweet!

Darlee-Anne Kishimoto

Alton was absolutely wonderful! He was easy to work with, paid attention to detail, and followed up. Service was speedy, as well. He set up the body shop to fix my car, as well as set up the car rental. He always encouraged me to call should I have questions or need help. My bad experience of being hit was made much more palatable because of Alton. I highly recommend him.

Insook Kim

I was involved in rear-ended accident. The at-fault party's insurance was rental car company. I thought I could handle without involvement of our insurance claim adjuster. The rental car company took 3 weeks and sent the check for amount a lot less than the appraisal's recommendation. At this point, I called First Insurance to file the claim. The same day, Alton called me at 4:30 which is closed office hour. He was so helpful in recommending body shop and rental car arrangement. Everything went so smooth! Much appreciation for such whole-hearted service by Alton

Betsy Morrigan

Ryan was so great to work with. His client hit my car, but Ryan at First Insurance treated me like his most valued customer. What I liked best were his fast, honest, and helpful responses to my questions, and how he carefully and effectively guided me through the whole process of getting my car repaired and a rental for me during that time. Thank you, Ryan, for masterminding the whole detailed process so thoughtfully and responsibly.

Alona D

Alton Porlas was very helpful and thorough with explaining the process and my options as I waited anxiously for the other driver's insurance company to get back to me. He followed up with the other insurance company and provided information to help me take care of the damages caused by the other driver. Mahalo!

Vivian Ho

Alton was very nice and easy to talk to while going through the process of getting my car repaired. He also gave me good recommendations for autoshops in the area and often followed up to make sure everything was going smoothly. Communication was also good and very helpful when I had questions or concerns

Heidi Better

Being in an accident is very stressful. I’m so happy with how I was treated by Alton and first insurance. Alton Porlas was always very available, responded quickly to any communication and was so reassuring and helpful during the entire process of getting my car fixed. I felt well taken care of and supported and all details were explained well during the entire situation. I’m glad I feel happy with my insurance company....you never know until you need them how well they will perform. Everyone was professional,pleasant and helped lessen the stress considerably. Mahalo Alton and first insurance.

Dean J. Okimoto

Alton was so easy to deal with! I got rear ended and although it took a while to fix my car, it wasn’t because of the service from 1st Insurance, and I had a loaner the whole time that they took care of! I was very happy that I had first insurance as my insurance company!!!

Sheraden Eber

I was very happy with my experience. Ryan Almiranez contacted me right away, was very pleasant to talk to, and answered all of my questions. I am happy that he quickly worked with the other insurance involved and that my claim was accepted the same day.

Mary Nimtz

This week my auto insurance company was involved in an unexpected incident claim about my van. Very fortunately, I had an excellent work experience with both the Adjuster CJ and the inspector Joe. They both were extremely professional, efficient and responsive. They also provided clear explanation on each step of the claim process and they were always very patient with the customers. They made this investigation process easy and painless for their customers. They also concluded it with a fair and just decision. I will highly recommend these two fine gentlemen to take care of anyone's insurance claims.

Felicia Fong

I’m typically very hard to impress and I would never rate a company with 5 stars unless the company was deserving. However, FICOH has earned my trust and I will forever remain as a loyal customer after my first automobile collision. Reid F., Daniel K. and Jason O. were incredible in the way they took care of the details of my accident. Not only were all agents knowledgeable in their field, they were also incredibly detail oriented and explained all aspects in a clear manner. I was kept apprised of my situation at all times. All agents/reps were empathetic and compassionate, and made me feel like I was their priority despite their busy work load. No complaints here!

Bryan Hata

My personal adjuster, Alton Porlas did an excellent job for me. My claim was handled quickly. He set me up with the body shop I wanted to go too. He also made sure my rental car was scheduled. He followed up quickly with the other parties Insurance company. I hardly had to do anything. Very quick process. Painless. Mahalo. Aloha, Bryan

Alicia Panem

Agree with the 5 star comments. Alton was an awesome person to work with, very prompt in responding phone calls and email. I had 2 claims that occurred about a month apart and although the first claim was assigned to another adjuster Alton processed both claims in a very expeditious manner.

Samantha Chavez

This review is for Ryan Almiranez of First Insurance Co. He recently handled a claim for me after getting rear ended. I know sometimes it can be a lengthy and tedious process but Ryan kept me in the loop through it all. He gave me updates through out, provided a list of repair shops and coordinated with all involved parties in addition to using easy to understand instructions. He was professional, prompt and friendly from beginning to end! Thanks Ryan!

Lisa Chun

My claim was a hit and run...Jody Aki, Associate Adjuster was very easy to work with, friendly and efficient. She also took the time to educate me on the process of getting my car repaired. Pearlridge Fender completed the repairs before the estimated 8 business days originally quoted and Enterprise Rent A Car was also very friendly and efficient. Thank you to all!!

Steven Baker

Alton Porlas wins a gold star from me! My car was struck while parked. My broker directed me to call Alton and I could not have been happier with the very friendly service and fast response. Very pleased with First Insurance.

Rose

The staff do a great job in prepping your case. I worked with a friendly and smart claims adjustor. I got advise throughout the claims process. There was good communication and no fuss from the beginning.

Thomas Pickett

Our comprehensive auto insurance really came in handy this time. A wind storm caused extensive superficial damage to the exterior of my vehicle. Nohea expedited our claim quickly and was always gracious and easy to get a hold of. First insurance covered the damages and help to restore my 2016 Nissan Titan truck to new quality while providing a rental truck for the downtime. Thank you!

Nicole Umeno

Alton Porlas handled my comprehensive claim with professionalism, and quickness. I filed my claim, and the same week I was able to get my car into the shop, and was set up with a rental. I was able to put my 100% trust in First Insurance, that my claim would be handled painlessly. Thank you FICOH!

Allen Uyeda

Alton Porlas made the process of getting my car repaired simple. He was clear about my choices, let me know what was going to happened and checked to ensure that I was satisfied with the results. He is great to work with.

Debra Henton

My experience with a hit and run incident started slow because we didn't know who hit my car. Once that was resolved there was thorough full through from Alton, periodic checkups, my rentacar was there and I would rate the service excellent.

Tre

Jason Okamura, Claims Supervisor always kept me informed and would do frequent check ins on how i am doing and how’s my vehicle during my claim process. Rental process was smoothly, upgraded to a full size vehicle for free because i was a First Insurance Member. Much Mahalo, always great knowing First Insurance employees are always there for me and not treating me as a claim number but treating me as a part of their own Ohana. -Tre’ M. 🤙🏽

Frank S

Our First Insurance Claims Adjuster, Alton Porlas made our claims experience easy and pleasant. We've had to deal with other insurance company adjusters and they were terrible, ie saying they'll call and don't, saying that they'll follow up and don't... Alton called immediately up upon being assigned our claim and continued to follow up with us throughout the repair of our vehicle including a follow up call after our vehicle was returned from the autobody shop. Thank you First Insurance and Alton Porlas!

Frank Keawemauhili

Recieved excellent service from Jason O. In handling my claim. He was patient as I sought multiple quotes for my windshield replacement. Timely assistance and follow up was provided in helping to satisfy my claim. Mahalo, Jason!

Mona Takumi

Ryan was most helpful. He made the process easy and painless when we had to repair damage to our car. Service from First Ins has been great.

Yesterday the Honuakaha Senior Apts. received Hurricane Preparedness Kits for each apartment. Thank you First Insurance Co. for your generous donation. I am forever grateful. Mahalo a me Aloha, MKS

Wayne Fujishige

Alton was in regular contact and made the repair experience as painless as possible. He made arrangements for a loaner and provided advanced information about what to expect from the repair shop and took care of all the paperwork.

mark felman

1st Insurance of Hawaii offered me homeowner and hurricane insurance at a fair price. Service is responsive and their website is useful.

April Hosino

Jason was absolutely wonderful. He was so helpful when my car was vandalized and I needed to make a claim. He was caring and understanding and that made a world of difference.

Terrance Roughton

I visited the Handi-Van eligibility office to renew my ID cardand everything went smoothly checked in and was seen between 5-10 minutes I was asked a few questions and finished, wonderful experience

Alvin Okubo

Nice security at location but disabled parking is blocked by delivery vehicles with no care for the disabled. L&L operated cafeteria is awful rice was old and prices for portions outrageous.

Michael Blackwell

From the econd I walked into their facility to the day I picked up my car every bit of their service and performance was the best ever. Glad they could fit me in and would definitely go again

Angela Varano

Ryan was awesome handling my claim for my truck. He was fast and great communication.. thank u ryan! I love my insurance company

Kelly Yokoyama

Alton is amazing!! He is so pleasant to talk to, answered all my questions and took care of everything for me. I would give 10 stars if I could!

David Parr

Jason O. was wonderful. He was kind and showed humor during a difficult time. He is the example of what every company wants to have on their team. Thank you Jason.

Anna Baudouin

Alton was great! Very responsive and attentive. He was very helpful and pleasant during the whole claims filing process

waynet awakuni

I WOULD LIKE TO THANK CJ WHO HELPED ME THROUGH THE PROCESS FOR AN INSURANCE CLAIM FOR AN ACCIDENT I HAD WHILE DRIVING MY CAR . HE EXPLAINED THE WHOLE PROCESS IN DETAIL AND TOOK THE TIME TO ANSWER ALL MY QUESTIONS. THANK YOU CJ FOR THE GREAT CUSTOMER SERVICE

Dana Knops

Worked with CJ and the process was super easy with great communication. 5 stars

Georgette Hollister

I’ve had First Insurance for quite a while and they’ve always took care of me. Very professional, courteous, concerning. Alton stayed on it. Mahalo Alton

Kawena Lauriano

Jason O. made the claims process much easier and comfortable than my other experiences with insurance companies. I appreciate his professionalism and communication skills!

Ramy Leckenby-Kupukaa

This is a place for professional business. They have security, its clean , bathrooms for patients, must follow covid 19 procedures.

Kris Kobayashi

Mahalo to Alton Porlas for his excellent service and attention to my property damage claim. I am very pleased.

Shanna Gardner

Had appt. in building and worried it wouldn't be open. Opens early, had security and felt safe.

Michele Liberato

Have had this insurance company for decades. Wouldn't switch for anything. Very helpful via phone and can make payments on their website

mariko chang

My claim was reviewed and payment issued quickly and the process was painless.

Rev.Arnold Laws

Did not go to the insurance company went to the 18th floor for the handi van

June Vallies

We are very pleased with the help and knowledge we received from our latest claim. Fabulous customer service!

Ramon Esmele

Jason O was very helpful. He replied to my emails right away and is very knowledgeable.

Dexter Char

The place is like a clinical hospital where you can enjoy being there with security, a cafeteria, Doctors offices and close to the action!

Robert Harris

My doctor is in this building & I consider her to be the best in her field of chest diseases.

Leilani Burt

I don't go there k ! It for business and it if you do saved it for your self there to go if you do have insurance first insurance there hawaii insurance it first insurance k ?..