Reviews of Richards Heating & Air Conditioning Co., Inc.. (HVAC Contractor) in Washington (District of Columbia).

Richards Heating & Air Conditioning Co., Inc.

216 Reviews

149 Comments

HVAC contractor

HVAC contractor

200 Hillwood Ave, Falls Church, VA 22046, United States

Description

Information of Richards Heating & Air Conditioning Co., Inc., HVAC contractor in Washington (District of Columbia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Richards Heating & Air Conditioning Co., Inc.

Reviews of Richards Heating & Air Conditioning Co., Inc.

Melissa Cirtain

I have used Richards HVAC twice, and both times they have been very thoughtful, honest, and effective. The company we used to use was very high pressure sales, and honestly seemed to want to scare me into additional preventative services and contracts. Richards just comes out and gives you an honest assessment, is thorough, tidy, and does good work. Their crew seems to be knowledgeable and professional. Even the woman who answers the phone and schedules appointments is polite and helpful.

Nancy Glover

Burke, VA--Two years ago, Richard's Heating and AC installed a whole new system in my house. I waited until now to post this review to see how it would go. I got quick service and three estimates from which I could choose. The team was professional, answered all my questions, and the job was finished in a few hours--new heat pump outside, whole new system inside. I was immediately amazed by how quiet the system was and had to go downstairs in the basement to be sure it was running. It's loosened up a bit since then and you can hear it now, but it's still very quiet. It works very well and keeps the house warm in winter and cool in the summer and there haven't been any problems. (I sure hope this review doesn't jink that record!) If I did have a problem, though, I would call Richard's. They get a very high recommendation from me.

Cathy

Richards installed a new furnace and Infinity heat pump as well as humidifier and thermostat back in April. The installation was top notch. The system works better than I imagined. Even during the heatwave it kept our house at an even temperature and humidity level. It’s so quiet at times I have to check to see it it’s on. Best decision ever to get the Infinity system!

Diane Heyde

Richard's Heating and Air Conditioning did a great job! They were very responsive and communicated the repair plan of the Inducter Motor Assembly. The 2 guys were respectful of my property and wore masks for which I was grateful. I now have heat and a quiet furnace. I highly recommend Richard's Heating and Air Conditioning.

Deepa Hillary

I have experienced excellent service with Richards for several years, and the latest was no exception. The appointment scheduling went smoothly, and the technician (Ever) arrived promptly. Ever quickly diagnosed the issue on the condenser and replaced the part (capacitor). Afterwards, he inspected and cleaned the air handler. Throughout the service visit, Ever politely explained the repairs he made.

Teresa Vallelonga

My mom has been a client of Richard’s for years. I purchased my home last year, and when I discovered an AC issue, they were the first and only company I called. Richard’s is always very responsive, and courteous. The work was completed professionally and as promised. I wouldn’t hesitate to recommend them for all your heating and cooling needs!

J Gracia

I wish to highlight the technician who serviced our system today, Mr. Maynor. This was the second time he serviced our system and, as is his standard, he did excellent work. He was effective and efficient, patient and responsive to my questions, friendly and professional. He is an excellent representative for the Richards company and certainly a reason for me to remain with this company.

reid bauman

The Richards technician, Jorge, was knowledgeable, polite, efficient and helpful. I had a number of questions about my current natural-gas system and a possible replacement, and Jorge took the time to explain the pros and cons of various options. Very, very helpful. Superlative service. He's another good reason to use Richards.

David Earley

Richards technician Jorge did a super job assessing an issue with our compressor and quickly repairing the unit. He made sure the repair was complete and the unit was performing to spec. The Richards office staff is always very pleasant and professional.

Elise Nelson

Jorge our technician was great! Friendly, polite, knowledgeable, and very competent. It was a joy having him in our home and I'm thrilled he figured out our crazy thermostat problem so we now have heat again. Highly recommend!

Jack McCorkle

We have used Richards Heating and Air for over 15 years. They have always been responsive and professional. Todays service performed by Henry was thorough, and Henry went above and beyond to be respectful of our home. I highly recommend this company and the technicians they employ.

Kenya Jenkins

I called at 950 AM and a technician was in my area and was able to to come an hour later! The technician, Herbert, was professional and knowledgeable. I will be using Richards for all of my HVAC needs, including maintenance.

Aaron Stuber

Richards squeezed me into their schedule to make a repair to my furnace that their competitors couldn’t fix. Ever was very knowledgeable and professional and was able to quickly diagnose the issue and resolve it. Thank you!

Marianne J. Boegli

Jorge was knowledgeable and made great suggestions to keep thermostat in best running position. The office staff always helpful and friendly. Would definitely recommend, and will use them in future.

Dallas Mathis

Robert and Herbert came yesterday to diagnose HVAC system problem. Herbert came today to replace faulty gas valve on heating system. Both men were helpful and efficient. I would recommend them and Richards for any household system problems.

David Thompson

Quickly and correctly diagnosed the problem (buildup in the exhaust system), cleaned it out and ran a series of tests. We have been doing business with Richard’s for forty years. We may have occasionally tried a few others, but have always come back to the company that works well for us.

Theresa Urban

I woke up one morning with no heat and had a friendly, competent technician at my house that afternoon. Ever diagnosed and repaired the problem quickly-I am so happy that I called Richard’s for service. Highly recommend.

David McCready

We have used Richards for many years and have always been very satisfied. Henry did a great, thorough job on our most recent checkup.

Ari Klenicki

Maynor the technician arrived on time, took time to listen to me explain the issue and then after he quickly discovered and fixed the issue, made sure to test it with me present and walk me through what happened. Plus gave me some other advice about a potential electrical issue and solution which was greatly appreciated.

David Grove

Heat was out when returning from holiday. Were able to come out the same day. Needed to order a new part. Though this process they were communitive. The technicians were professional and friendly.

Noel Cobbett

Rabah was on time, and very professional and courteous. Explained what he was doing and I appreciated his recommendations. I have now signed up for their twice yearly service plan. Thank you Rabah!

James Steeil

Henry was prompt, efficient, articulate and explained all the issues associated with our furnace and condenser pump. It was a pleasure working with them.

Grace B

Thank you, Jorge, for fixing my furnace! He was able to come out the same day I called and cleaned the area of the furnace where the burners were located, which fixed the problem.

I C

The Richards’ staff were professional,, courteous and showed up on time. I was told up front that it was an all day job to replace the HVAC system. In addition, they had the best quote. 2k below other competitors. Can’t beat Excellent service for a great price.

Brian Schantz

My former HVAC man, who owned the company, retired, and he was incredible. I asked him if there was anyone that did the extremely high quality work that he did. He recommended only two. Richards’s Heating and Cooling responded quickly, the other company did not. Richard Smith personally came over and studied my house and the explained the science of his craft and his recommendations at different price points, which were competitive in the market. The unit came quickly, and the installation team was very neat and did a beautiful job. HVAC requires both plumbing, electrical, and gas work, and these men were real pros. As a long time real estate broker, I need the best vendors for my clients. To get on this list, they need to be black belt masters, and represent great value for the level of the quality, and they stand behind their work. I am a raving fan of Richard’s! Brian S. McLean, VA

Brian

Richards is 5 Stars from office staff to their technicians! We had our main house system installed by Richards in 2016 and they have consistently delivered the highest customer service that we have experienced! Special thanks to Theresa & Ever for scheduling and getting this work done for us!

Douglas Reese

They came out on the day that was scheduled took an honest look at the system and, although it was very old system, did what it takes to repair it. The technician, Ever, was very patient with me and answered all my questions, and a really friendly and easy going manner. He looked at my whole system and advised me on how to adjust and even improve the ventilation. I'm very satisfied.

Lisa Abbey

Been a customer for 26 years and have been very satisfied. Their technicians are great diagnosticians and office staff are wonderful.

Pete Sidle

Richards continues to impress. Great technicians, great scheduling system. I've been calling them for years, both for service and for installation. Will 100% continue doing so!

Matt Lee

Jorge came out and diagnosed our problem right away. He talked through the problem and showed me the issue. I was given a window and they called 20-30 mins before arriving and the whole team was very helpful. Thank you!

Monica Ruiz

The Richards technicians are always very kind and professional. Have been using them for years and am happy with their work.

Robin Mason

Humidifier was leaking, honest assessment of repair cost and the repairman was so kind and respectful, as well as the staff, I highly recommend them!

Ferdinand Neider

I cannot say enough about the quality of service that technician Jorge performed during the heating/maintenance check this morning. He provided the best maintenance check that I have ever experienced . . . going far beyond my expectations. Jorge was polite, professional, and extremely thorough. He checked every element of the furnace and humidifier. He replaced the humidifier pad and cleaned the holder for the pad. He replaced the 2200 filter with the conversion kit. He cleaned up after himself and left the area immaculate. Jorge was personable and explained everything that he was doing. It was obvious that he enjoys his job, is very knowledgeable and takes tremendous pride in his work. Richard's Heating and Air Conditioning should be proud of Jorge for representing them so well. I look forward to having Jorge perform all of our services in the future.

Matthew Davis

Richards Heating and A/C is a top notch company. The crew that came out to install a new gas furnace, a/c, and water heater did an amazing job. They removed the old equipment, installed our new system, and cleaned up afterwards. They worked close to 12 hours to make sure it was done the same day. The price was incredibly affordable, and service was outstanding.

K lum

I had my fall furnace checkup today. Richards' technician Ever, provided excellent service. He was professional, thorough and had a very friendly additude. I had several questions about my furnace, humidifier as well as my hot water heater. Ever was patient and clearly answered all of them. I will definitely ask for him for all my future HVAC and plumbing needs.

Norman Grimm

I cannot say enough about the quality of service that technician Luis performed during the heating/maintenance check this morning. He provided the best maintenance check that I have ever experienced . . . going far beyond my expectations. Luis was polite, professional, and extremely thorough. He checked every element of the furnace and humidifier. He drained and cleaned every part of the system and installed a new water valve leading to the humidifier. He cleaned up after himself and left the area immaculate. Luis was personable and explained everything that he was doing. It was obvious that he enjoys his job, is very knowledgeable and takes tremendous pride in his work. Richard's Heating and Air Conditioning should be proud of Luis for representing them so well.

Trevor Zciwolsus

I highly recommend Richards Heating & Air Conditioning. They are the best! I have been a satisfied customer for almost 30 years. Over that period, they have installed two heat pumps and provided maintenance under a service contract.Their technicians have uniformly been very knowledgeable about the HVAC system, are always professional and courteous, and the work is performed in a timely fashion.

JMV FRVA

I trust this firm to give me a honest opinion on what my HVAC needs to be in best operating conditions.

Anne-Marie Contreras

We have used Richards since moving to this area in 2016 and have always been extremely pleased with the service we have received. The receptionists who answer the phone and make appointments are the first step in this amazingly easy process. They are always very helpful in setting up appointments to met our timelines. The service people who come to the house could not be more professional. They take the time to be sure the work area is as neat as it was prior to their visit. They are very trustworthy and have never tried to up charge any work. Each one has answered all of our questions and made suggestions which have made our system work better, such as which filters not to use. We have had the same service professionals over the years which helps me to know that this company cares about maintaining my trust. Richards is one company that I have no problem recommending extremely highly!

Evelyn Watson

Removed old hot water heater; installed new hot water heater. Two highly skilled professionals kept us informed throughout the installation. Afterward, the unit operation was demonstrated and fully explained to us.

H Zahwa

Hands down best HVAC company in the DMV. First class service and professional installation with unbeatable prices. I shopped with 15 other local contractors, all the familiar names in the region, non of them was able to beat the price or provide the quality service Richards offers. I replaced the entire 5ton system (one of the two that we have in this house). Jim guided me through the process, made recommendations and provided excellent customer service. The installers were prompt, professional and efficient. They made sure everything was done right and up to code. I’m a new customer to Richards but my friend who’s been with them for a decade is the one that recommend them. So they’ve been around for a while, they back up their warranties, and they provide excellent service at unbeatable prices. What else would a customer need!!? Thank you for a job well done, you earned my business for years to come.

Mike Michener

Great experience with Richard’s - my furnace was off line due to a previous contractor’s poor electrical wiring, and they found and corrected the problem in a matter of minutes. Very responsive, and the work was done at a very fair price. I recommend Richard’s without hesitation.

Bryce Bhatnagar

I don't remember what tech did our new AC about two years ago, but it works great. We also installed an 'Air Knight' per their recommendation to get rid of pollen and virus stuff. Works flawlessly. My son needs a new AC in Manassas, I'll call them first, not sure they do this area. A++++

Leigh Roderique

I called Richards when my furnace went out. Jim Smith came out and gave me a reasonable estimate. Other contractors said they would match his estimate, after quoting higher prices. I chose Richards because I felt he was honest from the start, and the kind of company I wanted to do business with. He worked around a hospice patient schedule with understanding as well. I am a female, and am grateful for his reasonable prices, honesty, and good service.

Sudha Hillary

I and several other family members have been long time clients of Richards Heating & Air Conditioning Co., Inc. I find Richards professional, reliable and their service timely and expert . I highly recommend Richards Heating & Air Conditioning Co., Inc. for any and all of your HVAC needs.

Rutton Patel

Richard Smith did a fine job recommending equipment to replace my existing HVAC system, and provided an estimate promptly. Scheduling installation was easy and the crew installed everything in one day as promised. They were very professional and did a very clean and neat job. My only caveat is that Richards should provide an itemized invoice to be paid on the date of installation rather than much later and only after I had requested it. Overall I still give them 5 stars.

Rob Fennema

On Tuesday night, we had our air conditioner break down in 90 degree weather and 90% humidity. I spoke to one of the owners, Jim, about our options, and by Thursday they were able to get someone out to install a new unit. The next day, we had a separate issue that was causing problems keeping the house cool, and they sent someone out that day and got everything running again. I've been using Richards for over 10 years now through two homes, and this is a very typical experience from them. They've always been very good to us, when we need help, they get us help. Their prices are more than fair compared to the competition, their service techs are friendly, and they know what they're doing. 10 years ago, we went with them because they were the best price, but I've been continuing to use them since then because they've gone above and beyond to keep my business, and I haven't regret it once.

Kaitlyn Bower

Richards was responsive, knowledgeable and well priced. When our heat went out, Matt did a comprehensive quote over the phone, explaining all the different options I had. He was able to schedule a furnace replacement within 12 hours of my call. The technician, Bryan, was knowledgeable and kept me informed of what he was doing the entire time, to include explaining he system in its entirety after he was finished. I will call Richards in the future for any HVAC needs!

Paul Markowski

The first floor bedroom has its own system. The room was very cold because the furnace could not be turned on. Something was clearly not right with the thermostat because I could not select Heat or AC. I am a Dumb Pollock and have limited knowledge. Fortunately, Richards sent Victor to my rescue. He could not be more capable, prompt, thorough, and pleasant. He opened the thermostat and took out the 27-year-old batteries and replaced them with new ones. The room warmed up very nicely and quickly. It is always great when there is a simple solution. Whatever, Victor is paid, it is insufficient. If I need help in the future, I will definitely call Richards and ask that Victor is assigned to the concern.

S Hogye

I have been using Richards Heating and A/C for over 20 years, and have been very pleased with their great service, beginning with the replacement of our system about 20 years ago, through all the regular maintenance calls ever since then. Their people have always been knowledgeable, courteous and very helpful when making their service calls. I highly recommend them!!

Jen C

Luis did an excellent job today on my system. He showed me everything and explained the heating issue thoroughly. I asked several ‘what if’ questions and he is definitely an expert. Great advisor and friendly, professional service.

Wassim Mosbahi

I have my AC unit replaced. I am extremely happy with everything. What a great team. From day one with the young lady Theresa who handed my calls, to Jim and the rest of the team who handed the installation. It took us 2 weeks to decide which company we will hire to do the job. Out of five well known, we chose Richars company.They are extremely professional and extremely helpful. They risked their lives and came down to help us. I am very thankful and grateful. Also, the price was right for us. No one will beat that. I highly recommend them. It is really a great company and I am not getting paid for this review. Massive thanks Richards team. You made our day! We made the right choice!

Sam White

Bottom line up front: RIchards is a top-notch, locally-owned, professional contractor that does quality work at reasonable prices. I'm definitely happy to give them my business. I just had an HVAC system replaced by Richards, and I couldn't be more pleased. Every step of the process has been easy. After asking for a quote from Richards, I received a call from one of the owners who listened to my needs and gave me a number of options as well as solid advice on factors to consider when making a decision. He then followed up with a proposal for three options (high-end, mid-range, and low-end). Richards' high-end quote was much more reasonable than quotes from other contractors. Scheduling was simple and quick. On the installation day, the work crew was easy-going, polite, and professional. They explained everything and were able to answer all my questions. They also were very tidy - no dirt tracked in, and they cleaned up after they were done. Thanks, Richards!

Martha Rodriguez

The technician was on time and did a very good job inspecting the furnace and doing routine maintenance. I highly recommend Richards Heating and AC for all HVAC needs.

Shari Cantor

We were told that we needed a new motor at $2600 or a new furnace at $9500 from another company. Pete, from Richard’s, came over and fixed it for $215. Pete is extremely knowledgeable and he saved us thousands of dollars because he had seen this problem before. I highly recommend Richard’s and especially Pete.

Patti Stange

This company is the absolute best!!!!! From the first phone call to the completion of the job they are true professionals who really care! After a horrible experience with another heating and air-conditioning company the prior week Richards proved to be the opposite end of the spectrum! They called to let me know the techs were on their way. While they could’ve installed a universal igniter in the furnace it was not the exact one that the furnace called for so they located one within minutes went and got it and installed it!!! That is true customer service and caring!!! I cannot recommend them highly enough and just wish they did business in Prince George’s County where I live as this was my parents house in Arlington that I am cleaning out. If I could give them 10 stars I would!!!!

J Naman

Richards is prompt, professional, & efficient. In under 5 minutes, they found a noisy heat pump caused by being not bolted down after a repair by another company in N. Va. We gave them a contract immediately and fired the incompetents, about 5 years ago. Since then, Richards dealt with our old water heater and replaced it with a more efficient, better one. And upgraded our heat and cooling system, eliminated maintenance, and lowered our utility bills. They check the system twice a year and are prompt to repair a problem. Asap, not "in a few days" by the other co. (one word name out of Fairfax, VA). Only con: R. doesn't service on weekends, but gets here Monday or Tuesday. Others do weekends, at a price. Richards may not be the absolutely lowest price, but I feel they are clearly the best.

Debra Norberg

Owner Jim Smith and his team, including Micky, the installation manager and sales director, Wayne Shenk, were instrumental in my choosing Richards Heating & Air Conditioning Co., to replace the furnace/ac and thermostat in my 1950's split level house. They were invested in providing education about the systems I was considering and followed up with a professional expertise in installing and servicing the new system. Each of these men were good listeners and offered really good advice. Wayne was so helpful in offering me different alternatives with system pros and cons. Wayne always called back right away and went above and beyond my expectations in giving me information about different ac/furnace systems. Owner Jim Smith was so conscientious as an owner, doing whatever was needed so that I was satisfied with his team's work. Mikey, the installation manager, came from Falls Church to my Bethesda home, just to make sure the thermostat was working correctly and was happy to review the system with me, offering to be available in the future if I had questions. Over all the experience was very transparent. This company prides itself on making their customers satisfied and I am. I am truly impressed by how I was treated. I highly recommend them. You will be well taken care of. Really good people in this organization.

David Miller

Our furnace started failing on a Thursday night with single digit temperatures. We contacted Richards Friday morning, and they sent Tom, who was able to give us options. The furnace was more than 20 years old, and we decided to get a new one--and it was installed the same day! We got an energy efficient Carrier furnace at a great price with fantastic service. Thanks Richards.

D Les Alt

Richards was great from the beginning. The estimator arrived on time and gave me the quote then. (No waiting overnight as with two other companies.) The install team arrived on time were careful outside the house and inside the house. The units work perfectly and we are very happy as the "feels like" temps. are 100 degrees today. Their prices are very competitive and they have quality products and service.

Nathan Musick

Came as promised and diagnosed and repaired problem quickly. Cleaned screen of external fan would unit at no cost, which was appreciated.

Susan Rabinowitz

We’ve been using Richards for almost 20 years and continue to receive excellent service! They are always prompt, professional and lovely to deal with. I highly recommend them to anyone with HVAC needs.

Curtis Schaeffer

Henry did a great job installing the HVAC. Mr Jim Smith set this up and gave us a fair price with immediate installation. We are very satisfied!!

Michelle B. Capelli

The technician Ever was wonderful, explained what he did & educated me on this furnace. I always appreciate when a technician communicates with me. I thank them very much for the honesty. This is a very good company.

Dwight Carmon

Wayne was very polite and helpful. We are waiting to see if there are rebates before we agree to purchase the heating system on which Wayne gave a qoute. We purchased a heating and cooling system from Richards several years ago at 6000 Goldenrod Court, Alexandria and were pleased.

bill tinklepaugh

We have been a Richards customer for 25+ years and cannot say enough good things about them. They are a local family owned business concentrating on heating and air conditioning system installations and service. They do not try to sell you new windows, siding, roofs or anything else like some of the larger HVAC companies in the area who constantly advertise on radio and tv. If you need a new heat pump or furnace or just need repair service call Richards. We installed two new Carrier heat pumps, a Carrier gas furnace and two air handlers about 15 years ago. Except for routine maintenance and a few parts that needed replacement over the years all systems are still working great. If at some point , we need to replace our current HVAC system we'll definitely stick with Richards. Luis, one of their senior technicians , serviced one of our heat pumps today and while here diagnosed a problem with the other heat pump and one of our thermostats. He fixed everything. Luis was on-time, courteous, knowledgeable and nicely explained everything he was doing. It rained this morning so he was very thoughtful to put protective covering over his shoes when he needed to check systems in the house. And in this time of Covid-19 he wore a face mask the whole time here. If I could give Richards and Luis 6 stars ****** I would. I should also mention that Cheryl Lynn the service scheduler was very pleasant and helpful over the phone. She called shortly before the technician arrived to let us know he was on his way and five minutes later Luis was pulling up the driveway. Thank you to the Richards team. Bill Tinklepaugh Annandale, VA

Jonathan Ansley

If you need heating or AC work, Richards has professional people who know what they are doing. Our AC stopped working during the heat of July 2010. We called Richards on a Thursday morning. They sent Brad? to do an estimate pretty quickly. They sent a crew of people I believe on Saturday morning. Our old furnace and AC were old, so we had them replace everything. It took them a lot of effort to remove our old 1942 Chrysler brand furnace. They fixed old problems like a covered-up air return, but they did not charge us extra. I think they lost money on our home. We were able to pay on a MasterCard, so we got a little time to delay payment, and we got reward points on our card. Richards processed the manufacturer rebate for us, and we received it in a timely manner. We will receive the Federal tax refund on next year's taxes.

Franklin Reeder

Richards is the best! A month ago they replaced the heat pump and furnace for one zone of our home. The work was done promptly and at a fair price. Yesterday we saw a leak that we thought might be coming from a room unit (not the area serviced last month). A tech came out within 30 minutes and confirmed that it was not the A/C unit and even offered suggestions on how we might go about diagnosing and fixing the problem.

Christine Metz

I was extremely impressed with this company, starting with the own who came out to view my heat pump/AC, and then the project manager who came out and viewed the pump location in a small "closet" on my balcony a few days prior to the scheduled work day and moved some things around so the crew would be ready to go when they came to install the unit. The day the crew came out they were on time and very professional. The crew leader, Henry, was outstanding and even stayed late to ensure everything was done and all of my items that they had to pull out of the closet were put back in the closet. When you add the fact that they gave me the best quote out of the 4 that I got, I can't imagine using anyone else for any HVAC work.

Jim Branson

I had a wiring problem w/ the AC and the technician worked diligently to diagnosis and fix the problem. I didn't catch his name but based on that work I would highly recommend Richard's.

George Arthur

Richards has installed two Carrier Infinity systems in my home in North Arlington. Both jobs were reasonably-priced and the install quality and professionalism of the crews were top-notch. Also, Richards helped me take advantage of a discount Carrier was offering at the time. In sum, a professional, customer-friendly business. Definitely 5 stars.

Michael Pender

I shopped around for the best price for a replacement HVAC system and checked the Nextdoor reviews. Both led me to choose Richards.

Catherine Krill

Thorough, informative, incredible attention-to-detail, and a great experience! Luis just came for routine maintenance and found several problems with the gas flow, temperature being produced, air flow, filter, and the HVAC system was short cycling. He addressed each issue and patiently explained it to me -- and fixed it! Thank you, Richards!

Kosa Prakobphibul

My Carrier Infinity air conditioner had stopped working after almost nine years since I had it installed brand new. So I called several contractors to get quotes to replace it under Carrier warranty program. Most of contractors gave me very expensive quotes(like replacing whole system). I contacted Richard air conditioner and heating company and I talked to Mr. John Smith. He explained to me how warranty program worked and gave me reasonable and acceptable quote. They sent two guys and they did fantastic job. I would highly recommend Richard AC and heating because they are very honest and professional.

Guillermo Estévez

I wish I can give 4.5 stars. Our experience with Richards, was almost superb. Upon agreed on costs, they come and in 2 days they have everything working and running. Unfortunately the machine didn't heat due to a malfunctioning motherboard. It took two technicians to find the problem. But during the process Richard's staff were always supporting and diligent. They went the extra mile for us by answering the phone at late late hours, etc. They even help you to submit documentation for rebates!!

Quick Homebuyers Inc

Richards Heating & Air Conditioning is definitely one of the most honest contracting companies that I have ever worked with. I have been in the home remodeling business for over 30 years and definitely have a distrust for contracting companies, but I have to say Richards Heating & Air Conditioning have truly honored their yearly “service agreements” that I have signed with them over the last couple of years. To tell you the truth, I never believed that any of those types of service agreements were for real. In other words, I thought hidden in the small print would be a way they would find to get around covering the big ticket items that came up, and even some of the small ones. It was just the opposite. They have covered everything stated in the contract. I thought the companies providing the service agreements would just charge you the yearly fee, and then find a way around it when it came time to pony up. As it turns out they are truly honest. We have had them come out to my property numerous times, for which most of the times they didn't charge us anything at all. For those times that we did need parts, they gave us the parts at cost and charged no labor, which was hard for me to believe. I even went and looked up on the internet the cost of the parts, and it was exactly what they said it was, and they charged no labor, go figure! Bottom line… There is no question their service agreement definitely saved me more each year, for the last two years than I have paid for the service agreement. I would highly recommend this company for any of your heating/air conditioning needs.

G VEGA

Richard's Heating and A/C exceeded my expectations. William did an outstanding job diagnosing and fixing the issue with my A/C. Highly recommend Richard's Heading and A/C.

Kelly Uhlman

I chose Richards to install a complete Heat Pump system in my townhome. I found them professional, courteous and affordable- what more could you ask for? In one day they removed the old furnace and a/c unit and put in a (shiny new!) Carrier system and thermostat. Thanks to the whole crew and office in Falls Church!

Frank Bove

Have used Richards for years. Always reliable and courteous.

Bob Tuttle

This is the only company that I trust to be honest and give me a fair price! A few years ago I had to move my outdoor condensor unit because I was building a deck. The unit was in the way. I had 4 companies give me a quote. They were the lowest by far. One was 3 times what Richard's quoted me. Recently I redid my kitchen and needed to change my thermostat because it was so ugly. Richard's did it. When I turned on my AC for the first time months later and it didnt work. Richard's came out again and discovered that it was because there was a short behind the thermostat. They refunded the charge to come out and fix it. Mistakes happen to all of us. They stood behind theirs. I won't use anyone else.

Kurt Sackerman

We were very pleased with Richards and the service provided to us by Tony Katounas to ensure our HVAC was prepped for Winter. Tony was on-time, professional and very pleasant. He took time to explain a few things and tried to not track in leaves and dirt into the house after being outside, which was nice touch. We will continue using Richards after today's visit.

Karen Wallace

We've used Richards for a number of years. The technicians are always polite and responsive. They do the work that needs to be done, and don't try to upsell any more.

Barbara Plaugher

This visit was for our service agreement check on the air conditioning unit. The service is top notch. A call when the technician is on the way. We have been a longtime customer of Richards Heating & AC and plan to continue. No complaints here

Tammy p

We've been using Richards for years. They are professional and do a great job. If we have any problems they take care of it right away. I wish they would consider including the service fee into the cost of repairs. Just a thought.

Tina Keune

Richards has always provided dependable contract maintenance and solved unexpected air conditioning and heating issues, very efficiently. Their staff analyzes the problem and often corrects it during the visit.

James Cook

Wanted to give kudos to Sharp and Richards AC. The technician arrived promptly, diagnosed the problem, had the needed part on hand, and quickly repaired the problem at reasonable price. Thanks again. Jim C

Melody Rudy

Honest and does not try to upsale you or sell you something you do not need. Great customer service and Fair pricing. Left another company even though I pay more for yearly checks. Totally worth it.

Donna Starr

Had a lightening strike at our house. Called around 9 am and by 10 am, Richard was here looking at our unit. Had us back up and running in no time. They were extremely courtous, honest, and affordable. Highly recommend....can't say enough about this company.

sheila skipper

Technician Maynor was professional, knowledgeable and explained the whole repair process.

Erin Keating

One of the most honest companies I've ever dealt with. They never try to oversell, explain the issues my HVAC is having clearly, and offer me options to choose from to fix it. Easy going, happy to answer questions, and honest - too bad all commercial interactions aren't like this. ;) Keep up the great work!

Adam Smith

Great price, outstanding technical assistance and install. Gave me exactly what I needed, very professional, and pleasant experience which is unusual in having to replace your entire central air system. Would use them again and heartily recommend this fine organization.

Kim Grimmick

Richards provided exceptional service. The technician was respectful and kept me informed throughout the process. I highly recommend Richard's.

Nancy Raines

Had a problem with repair service for an A/C unit and was prepared to give a bad review. But the owner called on a holiday weekend to assure me that the work would be done in a timely manner, and explained the delay. Very impressive customer service. Will hope that the repair lives up to the expectations that have been created!

Dennis Pedder

Just wanted to issue a recommendation for Luis who was very thorough and careful while installing a new gas and water shut-off valve for my water heater. Excellent employee!

Mark Doehnert

We’ve been satisfied with Richards as a customer for many years.

Liz Albrigo

Fixed our heater by replacing the igniter

Joe Lopsang

Awesome service I would use them again

Michael Stein

Outstanding work.Quick assessment, quick remediation. Cleaned the system and sought other potential problems. Fairly priced.

Jerry Miranda

Very supportive and professional. Reliable service and good pricing. Highly recommended for your heating and AC needs. I have used them for more than 6 years. Good local company.

Susanna Pack

We have used Richards many times and have always been pleased with the service. Today was no different. Victor was professional and exceptionally informative. Excellent

Gerard Marandino

I have been using Richards for about 15 years for new installations and continued service. I have been very happy with them.

Deirdre O'Grady

I couldn't have asked for better service that what RICHARD'S provided us! My mom was released from the hospital and sent home only to find that her A.C. wasn't working. The temperature outside was 105° and the inside felt like it. They had a technician out to our house and repairs made within hours. Thank God!

scott fry

Arrived on schedule. Diagnosed problem and ordered part. Boom! Problem gone and all is well.

Nels Jorgenson

Very responsive, great customer service! Technicians were polite and respectful. Work was scheduled very soon after contract was signed.

C. Elm

One of the most trustworthy companies I have ever dealt with. They explain everything to the details, never try to oversell something and most important they are the nicest and friendliest people you could find. Strongly recommended.

Mike Persico

I was able to schedule a same day service call and the technician arrived when scheduled. He was courteous and pleasant and performed the work quickly.

Debbie Marx

Great service and professional repair people

Sherry Foy

Herbert is a great technician and very professional. Herbert listens to the customer and is very punctual.

Priscilla Kneisley

Superlative customer service. Will only use them for future heat/ac support.

Nurit Anderson

Luis was very thorough, helpful, and honest. I will definitely continue to use their services.

John Kosco

On time and very professional and thorough. We trust Richards for our HVAC needs.

Noreen Allard

Very polite, explained process , cleaned up area

Amy Pfalzgraf

Victor was very informative and explained what was wrong with my furnace. Great experience!

Joel Schnur

We have used Richardsvuverc20 years. Their work is good and they are quite competent

R Haywood

Installers were polite and very knowledgeable. We were scheduled within a week of finalizing the proposal.

Iris Bachmann

Maynor, our technician, was the consummate professional! Our thanks to the Richards team of professionals!

Jason Fincke

Great communication. Very diligent and spent the time needed on our issues. They wouldn’t leave until everything was perfect.

Ray Paseur

Replaced an aging whole house A/C system. 100% happy with the equipment and workmanship, as well as service after the sale.

Khanh Nguyen

We were very pleased with their great service. Richards Heating & AC Inc. Thank you so much for helping us!

John Wainio

Service was provided promptly and smoothly. Very pleasant crew. Everything was cleaned up before they left and all questions answered. Would highly recommend Richards.

Andrew Kolczynski

Richards is an excellent contractor providing highly professional installations that conform to the best practices in the industry

K Thumb

Very professional from office staff to technicians.

Mike Loftus

Honest repair of A/C and natural gas furnace blower.

Barrie Tron

Richards came on time and quickly serviced our system.

Keith Thackrey

Everything as promised. Very quick, very professional, left the house spotless.

Mary Dolby-Mcdonald

The guys were very professional; neat and precise work. Impressed!

Susan Hill

I just love these guys. First class company and employees!

Matthew Dickert

Best heating and cooling company in the United States.

julio gregorio

Very good

John R.

Prompt service. Accurately diagnosed and corrected the problem.

Margaret Schueman

Very nice service agent.

Carol DeVany

Excellent customer service! Thank you!

Darren Moore

They do great work at reasonable prices

Branislav Eric

Veri profesional service from the bigining to the end. Thank you very much.

Melissa Rubenstein

Humidifier maintenance

Luis Salazar

Very knowledgeable and great service

Tidewater Home Improvement LLC

Good customer service and great quality.

Katherine Rutkowski

Terrific job - as expected.

Richard McCommons

Excellent, timely and fair priced service

Gib Semmes

Luis was extremely helpful

Warren

Richards is GREAT! Our water heater developed a leak at 4PM. We called Richards and they scheduled an appointment for the next morning between 7:30 & 8:30. At 8:30 they called to say they were running late and would be there at 9:00. They arrived and within 20 minutes had determined the water heater needed to be replaced, the price, they had it in stock and that it would be done that day. At 10:30 am one person arrived to start disconnecting and draining the old water heater followed by two other people who had the water heater. By 1:15 they were through. They cleaned the floor where the old heater was before installing the new one. They were efficient, extremely competent and the price was reasonable. They put drop cloths down to protect the floors and when they were finished everything was cleaner than when they started. The reason I called Richards instead of a plumbing company is that they installed the water heater years ago when we replaced our furnaces so I knew their work product. They have done all the work on our furnaces and water heaters for almost 30 years. The crew was headed by Rodolfo and they deserve a 10 out of 10 rating!

Kirk Kim

Lincoln Dewar

Scott McAlister

Robert Bixby

Calvin D Wills Sr

Catherine Sullivan

Kevin Shea

LARRY MILLER

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