Reviews of RS Andrews of Tidewater. (HVAC Contractor) in Virginia Beach (Virginia).

RS Andrews of Tidewater

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328 Comments

HVAC contractor

Air conditioning repair service

4550 Bainbridge Blvd, Chesapeake, VA 23320, United States

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Information of RS Andrews of Tidewater, HVAC contractor in Virginia Beach (Virginia)

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Reviews of RS Andrews of Tidewater

Gospeljr1

RS Andrews of Tidewater sold me a 3 1/2 ton AC unit (an upgrade from my ancient 3 ton unit). I had a couple of issues with the system until this dude Chris came by and uprighted the ship! This gentleman knew just what to do to satisfy this old retiree…he fixed everything with a 😊! Thanks RS, for sending Chris our way this morning. Instead of cursing the Heat of the hottest day this year, we are chilling out in this pleasant atmosphere. Thanks again Chris!

Zandy Amor

I bought a new system from them a couple years ago and I have the maintenance package. They always make sure my seasonal maintenance is done and give the unit a thorough inspection and make give me cleaning tips for keeping my unit in tip top performance. A new system is expensive and I appreciate the attention to detail as well as friendly and professional staff. James did my maintenance today and he was thorough, didn't complain about my big dogs and did a thorough cleaning.

Monica Clifton

Tommy the technician was very well spoken, informed and respectful. When he was finished, he showed a picture of the inside of the furnace and explained how much better it would be to have it cleaned (it was filthy) and have a filter installed. I decided to have both done and he set up an appointment for the next week to come back and take care of everything. I am very satisfied with my RS Andrews and Tommy experience.

Melissa Leahy

William Sullivan was our technician and he was AWESOME! I plan to use RS Andrews of Tidewater for all my future repair needs with my HVAC and Plumbing. We needed an emergent repair and William came out and was able to fix the issue. He was polite and courteous and apologetic for it being so late (which we didn't mind at all, we just wanted the AC back up and running :) ). Prices are reasonable too! We recommend.

William Caldwell

Ryan and his team were very good installing our new heating and AC system. They were timely and professional. I appreciated their communication as well. They kept me in the loop regarding the work they were doing. They were informative and helpful. Good work guys!

katuna1999

I have using this company for over 3 years after being a loyal customer to one of its local competitors. I enjoy the quality of service and work performed as well as the membership program that helps notify you of a potential part failure, replacement, or you system performing well. Customer service staff is pleasant and dealing with the after care staff is great as well

misha wilson

I called this morning at 10:30 needing emergency services due to my furnace not working days before Christmas. They sent a tech out, and he was knocking on my door before noon! He was fast, efficient and knowledgeable. He figured out the problem and got my unit up and running within the hour! I am truly grateful for the technician Bruce and the service I received from RS Andrews.

Mary Ann D

We’ve used RS Andrews in the past numerous times and have always had a good experience. The appointment request online was very easy to use. RS Andrews responded quickly and came out the very next day. Our technician Duvon did a terrific job checking our furnace in the attic. He was on time and professional. He even came out on a Sunday.

Sherri Chowaniec

Amazing work by Corey and several other technicians - very professional, prompt, knowledgeable - impressed with the timeliness of our install . Everything is up to code - helped me to understand the new thermostats! We are excited to have new AC units for upcoming summer ! I will definitely recommend this company to anyone in need. Thank you so much

Nathan W

RS Andrews is truly amazing. I called them last night and they had a technician out first thing the next morning. Everyone I have encountered has been polite, friendly, and professional. The technician Brian C. was courteous and adept at identifying and fix the issues with my unit. I look forward to future business with Brian C. and RS Andrews of Tidewater

Josef Vlk

Both the salesman and the install crew were on time, professional, and willing to help in any way. We got a great deal on a brand new system. I am even considering applying for a job with the company since I liked the way the install team operated.

Darren Brandt

RS Andrews installed a new water heater for us at our home, they were very responsive and quick and efficient. Worked with Chris Selby, Plumbing advisor, who took care of the process from start to finish. Appreciate you guys doing a great job and providing the best and competitive prices

South Island

I cannot say enough about the quality service from this place. My Tech was Hope. She was informative as to what her limitations were and promptly rescheduled a better time to resolve the issue. Within 10hrs someone at the office called. Thank you RS Andrews. *Update: So the last tech was unable to fix the issue. She assured me she would escalate the problem and get someone to help the next day. Well next day is here. Received a text that new tech Bruce is on his to fix the problem. (Unit is brand new and has not been truly in use till about 15 days ago. So I really shouldn’t be having any issues). I heard nothing from this new tech. After about 3hrs, I drove to the property and found him in his truck, writing whatever it is that was found. No calls, nothing. He proceeded to let me know that he was unable to fix the unit and that the leaking that was reported by the previous tech was not the issue. A leak was previously reported and he ran out of nitrogen and would not be able to fix the problem tonight. So I asked him if this is customary that they don’t carry extra of whatever is needed to fix an issue such as this!? And can he escalate the issue. He then became very defensive/argumentative that he was just told about this job and did not know what he would’ve found until he gets here. He doesn’t know if the issue would be escalated etc… Which makes no sense to me since someone has already been here and he should’ve been informed about whatever their prognosis was. Please do not send this guy(Bruce) back out to complete this job. It’s one thing to not being able to fix a brand new 10k unit and am having to wait more than two days now to get a fix but I don’t need the attitude of an unpleasant disgruntled employee.

Roy Arnett

RS Andrews provides excellent service. My service tech Ben did an outstanding inspection of my unit 11/09/2022. He is customer friendly. He he is very knowledgeable and explained everything in great detail and answered all of my questions.

RAY SMITH SR

Tech was very courteous, friendly and professional. He changed my filters. He thoroughly discussed our usage, seeking operations integrity and offer suggestions. He recommended some minor things I could do to protect the main unit outside.

Terrilyn Williams

The technician, James was courteous and professional when he arrived to our home. He explained what services he was providing and followed up afterwards with everything he did. James also provided additional recommendations that will keep our system in optimal condition. I really appreciated the services provided today.

Leslie Gayle

I called one afternoon about my dead water heater and they sent someone to the house just over an hour later. The next morning a crew installed a new unit and were done by 10:45. Everyone that I had dealings with were very friendly and efficient. I will definitely use them again, if needed.

Angela Taylor

Mr. Bruce was very professional n knowledgeable of what I needed. Pleasant to talk with. Wish I could have brought him a HAPPY MEAL 😊😊😊 but he decline. Keep this young man. He represents your business well and with excellence and integrity. …

Neil Gray

I enjoy the professionalism of the technicians that come out and do the work because you can tell they know what they're doing. I appreciate the consistent communication knowing within 10 to 15 minutes when the tech will be at the house, this doesn't lock me into the house all day waiting for a tech who doesn't show up till 5:00 p.m. which is common. RS Andrews calls to ensure that we know a tech is on the way and if they say the tech is on the way you can bet the tech will be there. Thank you for the professional install and service of our heating and air conditioning system in our attic.

Michelle Bollinger

I believe my technician's name was Terrence. He was very friendly and efficient. He explained everything clearly and answered all my questions. Very professional. Great experience. Been using this company for years and never had any problems.

johanna lee

Our scrubber bulb was out and the techs came to replace it. We have had issues in the past with the bulbs going out fast. The techs took the time to examine the cause and correct the issue. Im very appreciative of their dedication and time!

Cheryl Latimer

K was very knowledgeable and shared much needed information that no other tech has ever shared. He sold us a air system purifier that no other has ever mentioned before to us. Very disappointing that RS ANDREWS employs such other techs. We greatly appreciated his help and his attention.

James Wilkins

I could only give the company 3 stars because I called them out to install a thermostat & repair the heat but the technician Michael S Floyd explained that I needed to a tech for kerosene furnace. He seemed very knowledgeable, proficient and professional. Thank you for guiding me in the right direction.

Jennifer Perdue

This company is very knowledgeable, professional and friendly. Their staff is on time and very thorough. They don't make you feel like you are just a number by rushing to get to the next job. They make appointments around your availaility, including weekends. They communicate very well from beginning to end. I would definitely recommend them to anyone.

Chuck

I have an international heavy industrial contracting background. The entire process, from first contact through installation, of two new A/C systems and accompanying services were first class, efficient & professional. (and frankly, I enjoyed the crew as individuals) These items, combined, are a rare combination.

Carolyn Williams

Although I don’t usually leave reviews, I will share that I was very satisfied with the technician that came to my house. He was personable, helpful, knowledgeable and professional with patience. He represented the company well.

William Chiudioni

Today was a scheduled appointment for heating maintenance. At first the tech was kind and friendly. When we did not want to talk to a comfort specialist, (because we did in the summer) the tech became extremely short with us. This has been the third visit to our home and this was the first bad experience.

Brooke Sason

Overall great experience. Service request through Lowes and was contacted about 20 minutes after submitting online. They were here the next day, earlier than scheduled (which was perfect) & they had a cancelation so I was able to get my water heater replaced same day! So very appreciative!

Deborah Diggles

RS Andrews installed a 3 ton HVAC unit and did an excellent job. It has been 8 months since the installation and the Carrier HVAC system is working beautifully. It was a one day install and I was pleased with the time that the sales rep, Mike Hage took to explain everything that was involved. He told me what to expect and then detailed the costs. The pricing was fair as I had checked other places and I appreciated the fact he did not pressure me. My old Carrier unit was 25 years old and indeed it was time for an new one! To be honest I would have given this a 5 star review but I felt I did a lot of calling to the office personnel to get the appt for the City inspection after the install. I did not get timely call backs and I sent emails to the office staff with no responses. However after several weeks I was finally able to reach someone and got it set up. Then I ran into an issue when the City Inspector from Chesapeake arrived and then said he needed a taller ladder to get in the attic. So not having the required ladder I called my sales rep Mike Hage. Without delay Mike came by and personally left me a tall ladder so the inspector could get in the attic area. The inspector did state that RS Andrews did an excellent job on the install and everything passed the inspection. I would also like to mention that they installed a NEST thermostat which I really love. I would tell anyone to please get this new technology as it will make a HUGE difference on your heating and cooling bill! Thanks RS Andrews for an install well done and special kudos to Mike Hage!!

Gayle Stortz

Communication about how long it was going to take to get parts was extremely poor. Over a month to complete the repair to the heating system that was non functional in the middle of winter (January/February). Technicians skill was very good. Once the correct part arrived the repair was completed in an hour. Also seemed quite expensive. Roughly $650 for labor. Parts were covered under warranty.

Terry Presenza

Hope is their best technician. She definitely knows her way around any HVAC system. RS Andrews is lucky to have her as an employee. She will not steer you wrong!

Elizabeth Ruiz

Today was the last piece of the HVAC duct & vent installation to complete the whole project. I’m so impressed that each team has a speciality to the whole installation. They know what their doing and will gladly answer any questions. I was very pleased with the whole experience. I’ve used other companies in the pass with disappointments. I would highly recommend RS Andrew company.

Steven Blanchard

We want to thank James Smick for the service work he did on our AC system. He did a great job. He communicated what he was going to do and what the results were. Thank you to James for a job well done

B K

The company has been easy to work with, fast to schedule, and our Tech Bryan was fantastic. He went above and beyond on our initial visit for maintenance, answered all our questions, and was quick and efficient when installing our scrubber on the next visit.

Lorie Lyons

I called for a fall system tune up and I was able to get an appointment the same day. The tech was friendly and explained the steps taken. He seemed very knowledgeable and covered recommending add-ons.

Michael Sanchez

They put in a new system in a very professional manner. We got an appointment quickly. The installers were efficient, clean, and responsive. It was a fantastic experience!

Pamela Bishop

Valencia Williams is highly professional, informative and very knowledgeable of the systems. I would recommend and use her service anytime. I will always use RC Andrew because their workers are outstanding.

Ian Sheppard

The technician, Allen Sherwood, was extremely professional, informative, and helpful. He came out for seasonal maintenance, made sure my system worked great and left me very satisfied with his job performance.

Julia Denman

Laura and Andy arrived on time and were very professional. They installed a new water heater and removed the old one. I have no complaints about their service, professional attitude, or workmanship.

Alan Smart

In Oct 2022 the heating portion of the heat pump fail to supply heat. A technician was dispatched to troubleshoot the issue. It was decided to replace the main electronic board which was installed the next day. Unfortunately that did not resolve the issue. After further testing the power board needed to be replaced. Due to supply logistics and backlogged parts it took over 3 months before the part was received but once installed, still no heat. The main board was replaced again along with a couple of temperature sensors which finally fix the heating system and it works great. The staff never gave up. We were always notified when the tech was heading over and the were very prompt. The technicians were courteous and informative and got it fixed.

Wesley Brown

I requested a diagnostic and the team member, Shane, was nothing short of extraordinary. He was entirely professional, honest, and incredibly knowledgeable. This company appears to go out of their way to be informative, accurate, and just outright decent.

Hannah “Mrs. V. Plum” White

Michael did exceptional service, He was knowledgeable.He informed me of all my options and he was down to earth and friendly as well. He even was concerned for our safety with having such an old unit, he informed me that we should get carbon monoxide detectors as well. He even pointed out a problem on my other AC unit that i didnt know about. I would definitely recommend Mikael or ask for him again. 😃 😃 😃

David Mazary, Sr.

Technician Allen was so very thorough. I've had many technicians work on my system in the past and this annual furnace inspection and tune up was the best ever.

Judith Gail Williams

Tom was on time, friendly, and went well above and beyond trying to get my thermostat set correctly. To including calling 2 other technicians (1 was busy) to get it set right. Super terrific guy. He didn’t get the job done, he got it done RIGHT.

John Sutherland

Excellent service from 'Shane' who knows his business. He demonstrated the system performance while talking us through it. We will be RS Andrews customers for decades.

Christina Avery

I highly recommend them! We've been using them for several years, only after using another well known company, because everyone at the company is always polite and professional, I never have to worry if they're going to be ontime, because they always keep me posted! They do excellent work everytime!

Garrett Adams

Excellent experience with RS Andrews of Tidewater. Mr. Bruce Hardwick, our HVAC Service Technician, was very professional and quickly resolved our heat pump issue. Highly recommended!

Marshall Taylor

My personal thanks to RSA's Client Advisor and their electrical and HVAC crews. This is a job that I contracted for (and tried to appropriately manage) from over 350 miles away and that had to be handled with sensitivity. I selected RSA based mainly on the breadth of their available services and schedule responsiveness. Despite the tight schedule, RSA worked hard to get the owners back into the home, with safe electrical and new HVAC system, before Christmas. That took some long days that the RSA crews put in without complaint (at least to me). Not everything went smoothly (no job does) but RSA got it done at what I believe was a competitive cost.

S K

James Smick did a very good job in performing our heater maintenance. He was thorough and knowledgeable on the system and completed the job quickly and professionally.

Kath Smith

Service tech Bruce H. was very thorough when he came to my home to do the winter maintenance on both my heating units. He actually took the time to answer my questions and explain what he was doing.

Linda Russell

My thermostat is a smart learning. I was so satisfied with the service. Hope was awesome! She was patient and understanding of my concerns.

E Regina King

My service technician, “K”, was excellent. I told him I had issues with dust affecting my allergies and he recommended the Air Scrubber with ActivePure Technology and how it could help clean the air in my home. Perfect! This will be my next investment in my home! Thanks K!

Angelo Maltese

Purchase new heat pump on 1/17/23 and they sent kyle to make sure all is working correctly.3/7/23 Kyle takes his time to explain how system works and what I should pay attention to on the Carrier smart thermostat .Very polite and he wore a mask and booties.And check temperature in duck vents.Alls good ,thank you

Walt

RS Andrew's Tech Brain, was friendly, perfessional, knowledgeable with my preventive maintenance heating service call/appt. In future, I would highly recommend RS Andrews Hvac services & Brain (Tech) for any service's needed for A/C & Heating! Thank you in advance RS Andrews Co. for "peace of mind relief" that heating my home this winter will be running smoothly and No issues to expectations! Homeowner 😇

Audrey Hart

My morning started very good Sales Rep Matt Toboiski arrived (hot water issue). I told him that I had replaced the elements and thermostat and everyone I've talked with said there's nothing wrong with your existing water heater it's not leaking and you have replaced parts. It sounds like a weak breaker. So Matt looks at my water heater and says it needs to be replaced. So I believed him nearly 1800.00 later, I have a new heater along with the pre-existing problem. An Electrician was sent to me and long story short it will cost me an additional $700+. Now I still have no hot water, and ahot water heater that I didn't need. Not sure if this seems right to those who will be reading this because it doesn't seem morally right. I live alone and simply placed my trust in the wrong person and the wrong company. I am so hurt and I feel taken advantage of by Matt whom I am sure made a great commission. Hey how about taken that extra 700 from him and make things right. Update: For a total of $2000.00 I now have hot water. An Electrician would have possibly cost me 1/2. This would have resolved my issue and I would be $1000.00 richer and happier. You learn from the mistakes we make this was a tough lesson

William Alcocer

Technician Derrick arrived on time and performed preventive maintenance on the installed system. Derrick pointed out recommendations and priced each component on the spot. Would recommend Derrick again to other RS Andrews customers.

james conklin

I’ve called RS Andrews several times before for tuneups , a couple of minor repairs and they delivered with great service and the technicians was courteous, knowledgeable never had a problem with this company.

Marvin Cagle

I just want to say that your technician Terrance Gooding was very knowledgeable and well experienced with resolving my Heating unit. I would highly recommend a friend & relative to your company and tell them to request Terrance Gooding as the best Technician we've had.

Cassius Neal

Technician came out and explained to me what was going on with our heating/AC units checked them and made his recommendations…Chris was very nice and knowledgeable, he came at the promised time and we received a call and a text message with his name and picture before he arrived…very helpful

Terrence Jackson

My Tech Kyle did a great job and was extremely professional and provided me as a home owner with valuable information for the longevity of my hvac system.

James Bethea

Want to say thanks to chip. He knows what he's doing and great guy. And thanks Mike and Mike and nathan for there hard work and professionalism. Definitely satisfied with new ac system. Thanks rs Andrews.

Stephen Bialowas

The service technicians Matthew and Shane did excellent work in identifying and fixing the problem with our gas furnace. However, the needed part had to be ordered and I had to call numerous times to get an update on when it would arrive so the work could be completed. Would have preferred they contact me to keep me updated.

Atlanta Sumuel

Our technician took the time to thoroughly educate and explain to us the problem we were encountering with our furnace and what to do about it. Thanks, we will definitely call this company for all future HVAC needs!

Archie Manuel

Derrick is very professional and knowledgeable about the system. He gives me recommendations and tune up my AC / Heater. Very friendly and well mannered. Great job!

John Lukeivic

I give three stars because when they’re here they do good work but I take a full day off of work to be here at a prescribed time and they don’t show up they reschedule after I called I took another day off work, and between 12 and five didn’t show up again I didn’t show up till 530. It’s too large of a window for them not to show up or at least give a courtesy call, so I’m disappointing with the maintenance service side of the house or people have to take days off of work and you can’t make your committed times it’s not good business practice but like I said again, when the workers are here, they’re professional and they do a good job .

Kathleen Tilton

Patrick was really professional and kind. Showed me pictures and explained what was going on with my system. My only regret is not calling RS Andrews sooner.

Rick Rhodes

Very professional, prompt, knowledgeable. The two technicians were outstanding gentlemen and worked great as a team. My advisor David was transparent and worked hard to earn my business. I feel confident that I made a solid choice.

Sonya Artis

I was very impressed with his honesty. I already knew I had a 20+ year old system and he let me know that the system was not safe to run and had quite a lot of costly repairs and that did not include the rusted out areas. I'm grateful for honesty in this day and time.

Troy R.

I had a dual HVAC unit installed in May 2020. I’ve used RSA for my preventive maintenance. They are always on time, courteous and professional.

Cyndi Hamilton

Tim was very punctual, seemed knowledgeable and courteous. He explained our situation and gave us the remedy. We’re just waiting on parts and a call. Very good service!

Alyssa Bergeron

Very professional! And very kind. Christopher was extremely nice, and explained everything in detail. If we were staying in the area, we would use this company again! Phenomenal work.

Joseph Arnold

Thorough,arrived within time scheduled. The technician was professional and personable. I would highly recommend R S Andrews to anyone needing regular service or repair!

Donald Ooton

Technician was very professional, friendly, and courteous. Sunday service call very convenient. Thank you RS Andrews

brandon wilson

Technician was punctual and very professional. Came out to diagnose smell from HVAC and tested every function and sensor on system. Provided reasonable recommendations and informed me of potential future issues with end of life parts.

David Smith

Mechanics are always courteous and informative. They spend the time needed and do not rush their work to move on to the next job. If repairs are required they provide estimates with no pressure to accept.

Tyrell Yorke

The rep, Terrence, came to my house and performed the maintenance expeditiously. And he was very professional, and explained in great detail what the issue was also explained the pro service plan they have, which I find very useful for the future. I definitely recommend RS Andrews of Tidewater.

salvatore catalano

Had two complete ac and furnace installs were done quickly, professionally and the installers cleaned up like they were never there. Kid well done

Justin Perry

I had my water heater replaced. The whole process, from the initial consultation over-the-phone, to the salesman coming by and giving me an estimate, to the installation was a great experience. Thank you.

R Martinez

Timely, quality, annual maintenance service. Easy to schedule and kept appointment promptly. Valencia performed thorough checks on all three systems and was honest about recommended services without ever pushing anything. Professional and courteous throughout - thanks for coming out to ensure our systems will be good for the summer!

Meral Palmer

The technician arrived on time, was very professional and personable. He checked the system, answered my questions and made suggestions. Great service.

Ray Atkins

Valencia Williams was extremely knowledgeable and very professional. Put my fears to rest within 3 minutes after her arrival.

Felicia Stokes

The guy was very helpful supported caring about getting us a new heater and air conditioning services because what we had old out dated too small for our home to preformed property Thanks much inadvanced to him and the Entire company Amen !!!!!

BILLIE COOK

Our technician today was Thom. Although we requested Valencia, since she's back, we were pleased w/ Thom's professionalism and patience. He apprised me of everything that he did and assured me that all continues to be well w/ our system. He was pleasant, caring and thoughtful. It appears that more and more technicians are following Valencia's example when it comes to caring for seniors. We are most appreciative. It's one of the major reasons that we stay w/ RS Andrews. Thanks.

Kaitlynn Holcombe

my guy, i wish i knew his name, came out and quickly figured out the problem was with the gas meter- he stayed a few minutes in his car doing the paperwork and when VA natural gas got there, he was already outside with them helping them understand the problem. he was so beyond helpful and really saved the day for me as i had been sitting in the cold for two days.

Scott Smith

Technician showed up early (which was a good thing). I had gotten off work early and called to see if they could come earlier than the previously set appointment time, which they did. The technician was very polite and knowledgeable. He added some refrigerant to my system and checked out the entire system. We are now waiting to see if the freon leaks out, or if it just wasn't set up and charged properly when it was initially installed last year (by a different company). The technician also wanted me to text him personally the following day to make sure everything was working as it should be. I was very pleased with the service. Thank you RSAndrew's. I signed up for their service plan after I saw the professionalism of the technician. Thanks again Michael Floyd (The technician)

Luca Illinik

Thomas was the consultant who came by to provide a quote on very short notice. He set up a next day installation. Andy and Kai replaced the attic and outdoor units. They worked many hours and did a great job. The wall thermostat was not getting power so another technician (Duvon) came the next day to trouble shoot the system. He did a great job as well. All team members were professional, polite, and careful with their work. Overall I had a very good experience and will hire this company again. Thank you for your help!

Deb Reel

The repair man was very professional. Showed me what was wrong with our system documented well and called back to the company to let them know we need a new HVAC system. Very responsible by wearing shoe covers so he would not get my floor messed up. We were having fence power washed and water was spraying everywhere but he didn't get a drop in the house. Friendly and willing to answer questions. Arrived before time scheduled excellent job

Cassie Cordova

My A/C wasn’t working so I started calling around to different HVAC companies. The employee I spoke with on the phone was extremely professional and friendly. She was able to give me a quote over the phone for the service call, which ended up being the cheapest of the 6 places I called. She was also able to get me a technician that evening. Many of the other places I called went to an answering service which had to have someone call me back to give me a quote and then weren’t available. I received several updates about the arrival time of my technician and he was very quickly able to diagnose the problem. I’m very happy with my service and would highly recommend RS Andrews.

Kelly Feeney

After recently purchasing a home, we were having some issues with our AC not keeping up. After 2 diagnostic visits, we were told a piece of our duct work needed to be reattached/repaired. They were able to get us an appointment to have it repaired the next day. Both technicians were honest and very friendly. It was a bit pricey (we were told it’s a flat rate for any duct work done up to 25ft) even as an “elite member”, but we’re confident the work was done correctly and professionally. The technicians were great!

Richard P

Russell's HVAC worked with us to overcome an awful situation caused by Lennox's awful quality control. I understand that they no longer carry Lennox products, too. Kudos, Russell's!

Tajah Stanley

The service technician Kyle was very understanding, professional, and solved my problem on the spot. I feel assured and confident that this company will be my go to source if I have any problems in the future. I highly recommend them. If you are thinking about it, don’t hesitate, just call.

janet mcmanus

Valencia was very nice and personable. They spent a lot of time with me explaining my problem and was very knowledgeable.

Brad Powell

The HVAC tech was a very professional and courteous and “Hope” did what I thought would bring my system back to life which was to replace the start-run capacitor as the old one was failed. Well, this isn’t the first CAP that I’ve replaced on this roughly 25 year old system and I was pretty thrilled when the compressor kicked on. Hope was pleased too but our high five was short lived when after about 3minutes the compressor started to howl and we found out why the capacitor blew! The long story is that I’ll need a new AC system and she was able to convey the reasons why with clarity and with a path to resolution, which on a Labor Day weekend isn’t easy. Bottom line as a fellow who takes pride in his own “Mr Fixit” capabilities highly recommends both Hope as Tech and the company for being fast and straight forward

Pat Doeller

Sent someone to diagnosis the issue it cost $99.00, she completely misdiagnosed the issue. Tried to tell me I would have to my thermostat wiring redone, it was a fuse. Should have checked the fuses. Anyone knows start with the simple before getting complicated. Call to speak with the service manager, left a message, no call back. Scummy company. I want my money back as your company just tried screw me over. I called them and received a refund.

Karol Bledsoe

We purchased our new HVAC system from RS Andrews in 2017. In doing so, we added some vents to our den where there were none, and our electricity bill has gone down. We've needed some minor service since we had it installed and each time, the tech that arrived was timely, professional, and explained what they were going to do prior to doing so. I highly recommend these professionals. With their help, I can keep my house at 68 on the hottest days of summer!

DeAnna Cheatham

Excellent customer service. To find a company that had availability the next day and a Sunday is unheard of in this day and age. Shane was fantastic Stacy kept me up-to-date on the appointment and his arrival time. He was knowledgeable, professional and provided excellent customer service. We just bought a home in the area and will definitely be using them to service our home.

Kacey Creitz

Dylan, the technician was very polite and knowledgeable. Along with showing me exactly what was wrong, he explained how it most likely broke

Kadi Moffitt

A friend of mine recommended RS Andrews. Had a great visit with the technician! He was on time, professional, provided a few tips to keep our system working properly. We will use them again.

3Percent Ninja

Called the company at 4pm and Andrew came at 5:30 pm the same day!, had on a mask and put on those sock things that go over ya boot so ya dont track dirt on, looked at the AC unit, found the problem, gave me recommendations on repair and replacement, my unit is kinda old so set me up with someone who can give me a qoute, also checked my attic to see if the there were a problem with my vents, I'm a happy customer, and no crazy damage to my wallet like these other companies. I fully recommend this company, they are legit

ISMAEL CRUZ

Professional and efficient. Oliver was very knowledgeable and took pride in servicing my HVAC unit. I would recommend RS Andrews for any job big or small.

Dottie Penn

The best service ever, KUDOS to tech William Sullivan. He was very professional and knowledgeable of what the problem was, he corrected it and was out the door in no time. Thank you RS Andrews for sending one of your best techs.

Krystal Sartain

Gabriel was our technician and was very nice and respectful and also explained everything in detail and answered all of our questions and worries. Was very satisfied with him. Also made sure we were happy with the financial choices.

Donald Roberts

Service Technician was very professional, polite, and honest. Technician pulled a lead off of the Start Cap. He acknowledged it without trying to play it off and replaced it without charge. I would highly recommend his service to others.

Ellis Rose

I can't say enough about the young lady technician that came to my home and serviced my Rinnai tankless water system. She was truly a consummate professional, during her visit this morning. She called ahead of time stating, that she was on her way, after arriving on time, she parked her truck, set up her hazard cones, introduced herself as Laura Pannell, then explained to me what she was going to do as far as my servicing and then got right to work, all while being mindful of keeping our home clean. I’d like to personally thank RS Andrews, for sending Laura out to perform a de-scaling of my tankless hot water system and doing a full plumbing inspection. She was very meticulous and thorough in her job. Her customer service was bar none, she ensured to put the needs of the customer first. The best customer service I’ve encountered in quite a while.

Sarah Jones

Tommy the technician looked at my heating unit looked at the AC unit was very professional and kind and caring. Very good person.

Darline Stevens

Good quality service, on time, service prices are reasonable and fair. Great work. They put in a brand new heat pump and air handler last year and came back today to run maintenance check. I would definitely recommend these people for your heat , air conditioning service

Shirley Joyner

Technician Scott was very pleasant and professional. Explained every detail from start to finish. I felt confident that he knew what he was doing

Laurie Hezekiah-Cox

Repaired heat and hot water. Found corroded coils and suggested repairs. Installation of new system went smoothly. Everyone was so respectful and professional. Ben was great!

Tamiko Cook

The technician Roc was very informative and efficient in servicing both my systems.

Aaron Green

Gabriel was our service technician. We had RS Andrews install the unit and they completed everything professionally and were very friendly. Great company and 10/10 would recommend!

Daniel Hammett Sr

He is a great service technician. Very knowledgeable and made some suggestions that would make my HVAC system operate more efficiently.

William Drewry

The electricians showed up today and didn’t leave until their job was done. They had to install a new breaker panel and meter base so the tankless hot water heater they installed will work.

terry richards

They installed a hot water heater and did a great job. Very professional and on time and didn't leave a mess. The technician was very good.

kathy parker

Hope was very knowledgeable about my HVAC with sensors and as a female homeowner it was great to have someone to take the time and educate you about your system. She was very caring and made sure I understood the problem with my system

William Old

Service call for regular check-up. Service person was prompt and gave a great check of my furnace. Being a gas furnace I appreciate the service check for safety too.

ted regacho

Matt Tobolski was a real 'pro'. He came promptly, did his thing and we're off and running. The installation team ran a bit late, but because Richard and his partner knew their stuff, they completed the task in a timely and outstanding fashion.Needless to say both my AC installation was were done by Rsa.

Freddie Hardin

Hope arrived on time (on a Sunday) and was meticulous in evaluating both the inside unit as well as the heat pump. She went out of her way to explain everything, in layman’s terms. I can’t tell you how refreshing it was to experience superior customer service that Hope provided. I will ask for her by name for all service going forward. You now have a new Elite customer.

AJ Starling

Had a routine checkup/preventive maintenance today. James is a great technician- very professional and completed the job in a timely manner.

Nakia Newman

Salesmen James was wonderful. He was very professional and a pleasant person. Also made great recommendations to continue upkeep of my home. Absolutely wonderful informative experience.

Nicole Jones

I purchased my AC in 2020 and it was not cooling. I called for service around noon on a Sunday and the tech was at my house by 2:45. Very responsive! Even though it’s the end of summer it is still hot. A hot house can be miserable. The tech(Scott) was professional found the problem and solved it in about a hour. My home is on its way to being cool & comfortable again!

james reid

Valencia is a total professnel in what she knows, very polite. Being a Navy retiee i worked on a/c on board ships. I knew when she started i was in good hands from the things i know. Just don't have tool of the trade.

Sandra Sperring

James was very punctual and very knowledgeable. I have had issues with other techs doing the fall checkups. Took me quite awhile to get the problems resolved. I felt I could rely on James to be up front with me on any problems arising but I knew there wouldn't be any. I asked him if he could replace my filters since I don't feel comfortable gwtting on a ladder. He had no problem in doing that for me. There are just a couple of your techs I would allow to work on my unit, since the problems I've had in the past and James would be one I would ask for.

Debra Spears

They do an excellent job,they are professional with their work,I would highly recommend them. They install a tankless water heater for me and I love it.

stayupbeat1

Thank you soooooo much "Hope" you kept your word and made sure my mother (81yrs old) had her heating strip installed correctly the way you took your time with the installation was impressive not to mention your mannerism and professionalism was very impressive 👏🏽 …

Alexander Myers

Mr. Hardwick, good technician, very professional and knowledgeable of system, pointed and researched parts, quote needed for upcoming repairs to drain equipment.

Thomas Mitchell

James was very professional and knowledgeable. He provided great service and gave recommendations for ways to improve my current system.

Daniel Henderson

Chris did an awesome job. He was professional and thorough about the details of the installation. He left me his business card and told me if I had any problems please give them a call or text. I’m looking forward to the installation of the tankless water heater. Awesome job so far.

Someguy Withaname (SGW)

They replaced our water heater with a newer one, showed up a few minutes early, finished quickly, and were very nice. I would definitely recommend again.

Patricia Bekele

Laura installed a gas water heater, removed and cleaned up all work related items. She was professional, personable, knowledgeable, and reliable. Because of her I would recommend this service to others hands down!

Sherry Riddick

The service technician today was very friendly. He answered all my questions, also give good recommendations to make my system run better.

Kevin Brodie, II

My technician was very personable and knowledgeable about my situation. The technician was punctual and well versed with all suggested recommendations. I am honored to be a RS Andrews customer.

Kevin Hoyle

Bruce was great. Got the heat back working the day after Christmas while I have my in laws here. Great service, definitely recommend

John Wilkins

Valencia was very professional, personable and helpful. I learned a lot about our furnace heating system and I understand what is being repaired.

Dave Shumate

Rashawn Gilliam is a great tech! Provided excellent and knowledgeable service.

Steven Haywood

Technician, Bruce, was very professional and answered all my questions. He explained my options without a hard sale.

Wendy Ward

Rashawn was excellent. He was on time, professional, and knowledgeable. Explained everything to me so I could understand. I was very pleased with his services. Khalif was amazing! Professional courteous very kind and easy to get along with very knowledgeable we are so very pleased thank you

James Bish

It was a rough road with the first unit making noise. Replaced with wrong unit, then replaced again with correct unit All of the techs are top notch. Timely turnaround on all services

mike belli

All the techs this this have been excellent. I get no unsuspecting surprises from this company. I finally have found a company I can trust. Thank you RS Andrews.

Denise McAlpine

Derrick was the service technician. Very polite and respectful. Completed the work.

Just IN-case

RS did my air conditioning last summer. Quick, professional, and they follow through with maintenance on the systems as well. Life savers in southern heat

Jeanie Russell

So disappointed. All working employees were very nice and professional. Not so for Management level. After having several issues with install got 0, zero, support from company. None , 0, of my calls were returned, from QA Mgr, to Sales rep, to individual for parts. No booklet was left for the Carrier unit, no filter, etc. I didnt know what size filter to buy. NO ONE would even return my call to tell me. It's as if once they were paid they dropped off the face of the Earth. I am a retired senior who had to struggle with getting the heatpump paid . Quality of install was pitiful. I went 8 days in the heat of July for a faulty part on a brand new unit, which I didnt need; the problem being installer covered up return! For a company this size who advertises how much they care about the customer my experience has, and continues to be a nightmare. Unbelievable. To this day, one month after install, no response to correct my issues other than slipshod jerry rigged bandaids. Words are cheap. Dont believe the expensive ads.

Sherry Harrell

RS Andrews provides excellent service and the Technician that came out was kind, polite, knowledgeable. I would recommend this company.

Ken

The cleaning was fast and informative. Mr. Smick knew his stuff. If I had any complaint I received 3 phone calls saying that the technician was 20 minutes, 1 hour, and then 45 minutes away in that order.

Joy C

Valencia was amazing. She even vacuumed after she came out of the attic. Thank you.

Angel Reyes

James did a great job. He checked for any gas leaks inside and outside and gave information regarding air treatment system.

D J

Shane was pretty thorough in explaining the maintenance process, step by step. Answered all of my questions in relation to my unit and it's existing condition.

Krystal Brooks

The technician was on time, very thorough, professional, informative and polite. I appreciate good service. Thanks a bunch!

Michael Vasaturo

The technician was very professional but RS Andrews has been “piece meal servicing” my split unit now out of commission for 1 1/2 years and it stopped functioning after only 10 months from installation. NOT a customer “oriented” service! 😡 …

William Concepcion

Terrance the technician was very professional and helpful with explaining exactly what was going on with the system, he did an awesome job!

Thomas Burton

I would highly recommend this company.The installer technicians were amazing . Very Professional and about getting the job done and doing it correctly. Answered all my questions. Electricians were Amazing as well. From the very first call to the rep coming to our home I felt comfortable and not pressured. I was very nervous about what company to use being there are so many out there but my wife and I chose the right company. RS Andrew’s of Tidewater Thank You with much Gratitude! Thomas and Carol Burton of Chesapeake!

Nicholas Brightwell

I love that they hire veterans. James is a former service member. He was professional and thorough.

John Patterson Jr.

Bruce couldn’t find the serial numbers for my antique furnace so he recommended looking for a replacement.

Samantha Brown

I booked through Home Depot and an employee from RS Andrew's called me within 30 minutes and had a same day appointment for me! They also called to let me know a tech was on their way. Bruce H was very professional/knowledgeable and mindful of our home! I will definitely request him for any future HVAC work!

Angie Pope

After having not the greatest experience over the last year with this company, today, our technician Rook LaMendola really turned things around. We have had technicians come in the past and be very rude, cranky, and downright unpleasant. We have had technicians come who tell us incorrect things. After over a week of our unit being out this time (it has been out several times) Rook came to install parts that someone else at the company quoted us for. Turns out, those parts were not actually what was wrong with the unit. Although all Rook was scheduled for was to simply come install the parts, he listened to our frustrations and took the time to really figure out what was wrong. He went back to the shop for a part (a one hour round trip endeavor) and installed it, and made sure everything was working properly before he left. He talked with us, was very personable, and most importantly, listened to us. He went above and beyond what was expected today, and for that, my family and I are truly thankful. (And finally cool!) Thank you, Rook!

Morgan Jenkins

Great group of young men servicing my families home. Very professional and knowledgeable. Would highly recommend.

Trent Baugher

Dylan from R. S. Andrews came out and adjusted dampers (that he previously installed) and helped us solve the imbalance of cooling in our home. He checked all the ventilation system and ensured it worked correctly. He is always a professional and a very enjoyable person to talk with. Excellent service as always!!

Kim Hicks

The technician Brian came out as scheduled got our A/C unit diagnosed and completed the repair very quickly. He was very professional and knowledgeable. I would recommend RS Andrews to anyone in need of an A/C repair. We were very pleased with how quickly we could get scheduled as well.

Cordell Viehweg

Technician arrived on time and was extremely courteous and professional. This is a review of my 5 Dec 2022 service only. My system was installed in April 2019 so it is only 3 1/2 years old. The system has been operational (heating) intermittently for the past week. Technician diagnosed the problem as main board and possibly pressure switch. I requested replacement of both to avoid problems. My issue is the cost!! $700 to replace parts that should be under Warrenty! If these are known issues with the Rheem system, they should stop selling Rheem. I am paying a yearly maintenance to RS Andrews, paid over $10k for the system, and now paying $700 for repairs that should not be needed for a new system. My issue is not with the technician, but with I feel is gouging by the company ,

Alexander Nuttall

James, the Serviceman, visited us today and has visited us before. He's friendly, knowledgeable, polite and personable. He gets to work quickly and explains what he is doing if we have any questions. I enjoy seeing him and I appreciate him and R.S. Andrews work. We've used their service since they installed our HVAC unit about 6 years ago. We are pro members and this service has been a blessing.

Shandra Jones

We have the service where RS Andrews comes out twice a year to clean inspect all of our units. It extends the life of the units and certainly helps the efficiency. James came out today and he was pleasant, professional and completed our maintenance. James has been to our home before and he takes his time to ensure everything is cleaned and running properly. Because of service technicians like James we always come back to RS Andrews.

Christopher Melton

My AC went out and it got to 90 deg in my house. Called about 10 companies, RS Andrews was the only company that’s said, “We’ll be there same day!” Though it took some time, they called me many times to let me know we’re their technician was and then called when they were in their way. Ben Henderson arrived and got to work. Very professional and seemed he was in a happy place and that tells you a lot about the company he works for. I told him I just wanted everything replaced and he wanted to ensure I got my service fees worth of his time…so he got to work. Quickly found the issue (my compressor was shot). He then hopes right on the phone to get the “Comfort” guy out! Mr. Gibbs was at my house within the house checking my whole system to produce a quote. Extremely knowledgeable and explained and showed me how the AC system had work before and even tho it looked good, it wasn’t done right. Previous owners installed a two stage system and my AC unit was a one stage and far too small for my house…stressed it out! Needless to say, he came back with the quote and I said, “where do I sign to get this started?” I feel absolute trust with RS Andrews I didn’t even question the quote because he explained everything I was getting. There was no pressure, no back and forth…the customer support and service was just that amazing. And they appreciate the heck out of the military! Thank you RS Andrews, can’t wait to leave a review on the job you’ll be performing soon! Addition to previous post (install completed on the 20th of Jun 2022): RS Andrews installed a new AC Unit and Coils...let me just say this, this company has my complete loyalty and when something happens to my AC or Heating, RS Andrews will always have me as a customer! A beautiful and professional job was completed and in a short amount of time. The AC Unit they recommend is so quiet and can handle the square footage of my house. I'm overall just impressed with the employees, customer service...everything about RS Andrews. If you are looking for an AC/Heating company and you go elsewhere, you're loosing!

Joe Chop

High quality & professional service from planning, proposal, through installation. Quickly answered all my questions. Provided temporary cooling units until date of system installation. Installation team (Cory & Blake) was professional, highly skilled, and respectful. They arrived on time & completed a high quality installation. No shortcuts. Kudos. Great job! Sales team (Dave R) provided various options & recommendations. No pressure. Very knowledgeable & professional. System working as proposed. Very happy. Would recommend RS Andrews & Rheem HVAC.

James Taylor

Greg repaired several hot waterlines in my crawl space. He did an awesome job. I greatly appreciate the work.

Alan Stell

Easy to schedule and very responsive. Technician was great- knowledgeable and professional.

Charlotte Miller

Khalif thank you for superb customer service. You sharing your expertise I gained valuable knowledge. Awesome job!

B Wendell

Valencia, is a true HVAC technician. She was prompt and prepared. I was greeted with a smile upon answering the door and until she left. She answered all of my questions and even gave future suggestions. I have tried other companies, but this is the one I will continue to call. RSandrews, did a phenomenal job in training and hiring her. She is a keeper. Thank you for restoring my ac in a time of need

Dirk Todd Jones

The dispatcher called me and let me know when the technician, Hope, was on her way Hope showed up shortly after and was thorough in the evaluation and maintenance of my systems. She made recommendations which seemed appropriate.

Tisha Arther

Andrew Harrell was professional, on-time, polite, and also proficient in his job to get it done in a timely matter. We are extremely satisfied with the service we recieved.

Shanice Wells

I dont usually leave reviews but I just felt I had to so people can know what they are getting into. My ac was only blowing out warm air so I went looking and came across RS Andrews. They came out the same day within hours of me contacting them. The tech, Matthew W. that came out did a GREAT job. Very knowledgeable. Fixed the AC in no time! It was not expensive and I signed up for their membership so if something should happen again, I will definitely be using them again. No regrets at all.

joann diaz

The tech. Was very professional and did a wonderful job with our maintenance. Very nice guy.

Sandi Harrah

James performed scheduled preventative maintenance on my heat pump. He was prompt and professional. He was thorough and told me every procedure that he had done. He recommended a new piece of equipment, but there was no hard sell at all, which was appreciated. 5/5, recommend James!

Philip Schaffner

Our undersized vintage 1996 downstairs heat pump outside and inside units were replaced by a new Carrier system using existing ductwork. The First American Home Warranty company (came with the recent purchase of the residence - I will not renew and recommend against home warranties) wanted to patch up the old one again despite repeated failures and water/mold damage due to ice buildup caused by coolant leakage. By the time the installers showed up we had been without cooling while under National Weather Service heat advisories for 4 days, the fault of FAHW, not RS Andrews. The arrived on Saturday salesman sold us on a new Carrier system, an ultraviolet unit to kill organisms, and we asked for a drip pan to be installed and two new smart thermostats for which he recommended Google Nest Pros. He assured us the price quoted was competitive, but in retrospect it seems we overpaid. We were in a hurry and had dealt with this company at two other previous residences and did not get multiple bids. Our bad. Installation was scheduled for Monday 9am. We never got a confirmation from the company. The technicians showed up a bit late due to "Monday morning meeting" but did notify us when they were in route. They immediately installed a replacement Google Nest Pro for the working upstairs heat pump, as specified, but failed to restore the power until I complained because the upstairs was getting hot. When they tried to install the inside air handler the unit would not fit in the tight space despite the fact that the salesman said we would need to have the more expensive Carrier unit rather than a Rheam due to space constraints. They had to go from Norfolk back to Chesapeake to get a smaller air handler. When they were installing it I noticed the absence of the drip pan that was in the specifications. The technician explained that it was not possible to install a drip pan because our ductwork required downward air flow and that the salesman who sold us on Saturday was no longer with the company as of Monday installation day. Next we were told that the 5 existing wires to the old thermostat would not support the Google Nest Pro due to lack of a C-wire for power. I asked for reductions in price due to these deficiencies and was told I would be called to discuss the issues. No call has happened as of this writing on Tuesday. A few minutes of googling told me that five wires should be sufficient for any system, and worst case a 24 volt transformer connected to a nearby outlet could work around a missing C-wire problem. By the time I explained this they had already installed a dumb thermostat. They then said they had misunderstood the wiring, could install the Nest and did so, but without using the supplied cover plate to hide the mess on the wall due to the Nest being smaller than the old analog thermostat. They said the cover plate could not be installed because the wires were too short. At about that time a third technician, presumably more senior, showed up and after an hour and a half and some extensions of wires the new Nest Pro thermostat and cover plate were installed. For some reason, despite the fact that the Nest app works with both upstairs and downstairs thermostats, and I installed the appropriate Amazon Alexa skill, Alexa works with the upstairs but refuses to recognize the downstairs Nest. By around 6pm we finally had a working heat pump. I still think we overpaid and have not heard back from the company about a rebate due to failure to meet the specifications.

Robert Killion

Replacement of hot water heater . All went well and we appreciate the service.

Charles Mcmann

My initial encounter with RS Andrews was them installing a new unit. They quoted us less than 4 other companies and did more work. Todays encounter was a preventative maintenance checkup. They called and asked if we were interested in the checkup. The technician was quick, on time and did great work. Will continue to recommend this company when asked who we use for our HVAC company.

Kathleen Jacobs Davis

Matthew Wells was great!! Very professional and explained the problems. We were very pleased.

Cassie Jensen

Valencia was incredible in diagnosing the issues & relaying options for repair and recommendations for a new system. She has fantastic energy & a calm, knowledgeable demeanor. She was able to schedule a same day appt with the comfort technician who came quicker than the original time. The entire process, while stressful in general, has been so easy thus far.

Teresa Buchanan

The thermostat decided to go on vacation on a weekend. RS Andrews has service techs on-call because life doesn't stop on the weekend. I truly appreciate there being a service tech to get the system back up and running. Thank you Gabriel for setting things to right.

kevin SOSO

Well after calling this other company I wont say which one (1 hour ...... ) and being told it's a 2 week wait for service and they never called back to say ok you ready for servoce I just looked for another company. I'm not knowing who's good or not just moved from CA. been here 2 months without A/C I left a online service request for service and received a call same day and set up service for next day. I'm sold on this company joining their elite club just to keep them if I have any problems they can and will take care of me.. And james outstanding job he needs a raise out here in the heat to service Norfolf area. to thick he did an excellent job and I told him I'm giving him ☆☆☆☆☆☆ stars

Daniel Shaw

Today our regular service was due. James came out and was not only an example of top notch service but very capable and gave me options and took real time to make sure routine maintenance veas performed. Another outstanding example of R S Andrews commitment to excellence Last entry: Absolutely the best in every way . Within 15 minutes of his arrival our technician, Scott, has the issue fixed. He was simply outstanding. He doesn't just take care of the immediate issue, he also made sure that everything was working and that the system was operating at peak performance. RS Andrews has THE best support in the area and Scott is living proof! Service for replacement of My HALO air purifier was perfect!!! 31 Oct 2022 Today Patrick came out and continued the outstanding series of services. Sadly, we have a Lenox system in the upper zone and, just like the unit we had downstairs, it required some major repairs. RS Andrews had previously replaced the downstairs unit, but we have to fix this one Patrick did a great job of explaining our options and setting us up for success. While I will NEVER use another Lenox product, I could not be more enthusiastic in my endorsement of RS Andrews business practices, technical expertise and the outstanding customer service

Dan Callahan

The service tech Christopher W. was great. Very courteous and knowledgeable. Performed the heating system maintenance quickly and professionally. Always a nice experience with R. S. Andrews! Thanks again and again!

Grace Parkinson

RS Andrews technicians are on time, professional & always very knowledgeable about the system they are working on.

Steve Sparks

Sales rep said I would not have to pay until job is completed. The were supposed to come back to install the intake valve so I can have the system inspected by the City. Final payment was processed. Talked to sales and QA person who said someone will call to schedule. It is been 8 days and no word yet. Not impressed! Well, they finally resolved the issue but getting there was convoluted. Although the intake vent was sitting on top of the unit, it wasn’t needed. Who knew? Waiting on the City to come inspect today.

Christian Davillier

Shane Meeks and Trey were awesome. Serviced both units at my home. Very professional. Definitely recommend.

Noel Mitchell

Hot water heater went out suddenly. I did a little research and got an online qoute through Lowes for same day install. RS Andrew's came out evaluated my system and had it replaced same day UNDER BUDGET. Great service & quick install.

Joann Painter

Very professional company, all the technicians was very friendly. Would recommend 👌 …

Richard R.

Just had a hot water heater installed by these guys. Chris Selby was great to work with and the installation was really great. I couldn’t be happier. Phenomenal job guys!

Judy Watford

Mr James S. did an excellent job he’s very thorough and his work. I would recommend him to do the job.

Carol Warren

My service technician Hope was professional, take time and explain thing to customer, courtesy. Hope was on time and she also have a very good attitude and if I have any problem again I will want her to be my technician. She is a excellent worker keep up the good work Hope. Thank u RSAndrews for being my service provider. Carol Warren

Raph Malone

Laura and Daryle replaced our water heater very quickly and were extremely professional. Excellent customer service. Thanks!

Alvin McCray

The technician Michael was outstanding, and you should be proud to have him as a member of your team. Fast and complete service, very satisfied customer. Thank you.!

Dan Hartwell

Scott is a true professional. Inspected system to search for a water leak. Still more work to do but hopefully found the leak. Scott came prepared and was really knowledgeable. Hope they send him next time!

HAROLD DAVENPORT

James Smjck arrived on time, was polite and completed maintenance on hvac in a timely manner. I have used RS Andrews for several years and will continue to use them.

Tom Barton

Great experience with RS Andrews as always. James, our HVAC tech and fellow veteran was great and very informative. Not only was he extremely professional, he provided me with useful tips to keep my system in top shape going into the summer months.

Thelma Ames

Service tech., Valencia Williams, was extremely professional. She sold me a new heating system.

D Buttles

Terrance was awesome! He cleared the water from my ac drip pan and drain pipe in no time at all, and left everything clean. He was super nice and very professional and courteous.

Chris Walker

They were prompt and nice but not able to resolve my problem on this visit. The quote to repair really gave me sticker shock. I asked them to send me the quote.

Robert Weinmann

Hope did an outstanding job of explaining everything she did, and showed me all the specs as they were taken. Couteous and and very helpful with next options.

Darryl Daniels

Very friendly and courteous will definitely buy my next unit from.

Sandra Siever

They checked the mini split system cleaned filters but he left my gate open in backyard my dogs could have gotten out had I not caught it in time

William Drayton

We had an estimate done, but Brian went above and beyond. I'm serious when I say, 🎶 "Don't you hesitate! RS Andrewwwws."🎶👍🏾 …

Debbie Compton

Needed hot water heater replaced. They did a great job, reasonably priced, and restored my faith that some businesses do still have excellent customer service.

madhobo 1425

RS came the same day that I called when no other company I called would schedule a appointment. Service techs were very courteous and clean and did the job in a timely matter got my air conditioning back up and running in no time.

Makeba Davis

Love this company! Always on time and clear on the actions taken, if any, and how to maintain your system

One

The technician was very professional and knowledgeable about the HVAC system. He was amazing.

JonniAnn Rickman

First I want to say that our initial service/ estimate for a new Hvac system went smoothly. Mike was very helpful when he came out to inspect previous work and working conditions of our previous unit (we just purchased a home, so we did not know what was going on) The guarantees that RS Andrew's promises and how quickly everyone seemed to respond to us helped our decision to move forward with this company. The installers were nice, professional and respectful of our property. We were promised a Google Nest thermostat with our new unit, unfortunately the crew that day did not have one on the truck. The first hot day above 90° our house was at 73° okay not to bad only a 2° degree difference from what we had it set to. There promise or "guarantee" was the unit would hold the temperature we set it to within that difference. However as the day went on my infants room was 77° and did not cool down til after midnight. This is a concern for us. We have only had our unit 2 weeks and 2 days. EVERYTIME we set up an appointment with dispatch the technician never shows, they dont have the nest thermostat on the truck( why wouldnt you check your truck before coming, knowing this is one of the things needed) we had one technician who was supposed to be out between 5-9pm call and tell my husband it's not on a paperwork for a nest (my husband read the paperwork he signed stating we get one) and then asked what day is good for him to come out. KNOWING he was supposed to be out that day. NO ONE has delivered on there 24hr guarantee to come out within 1 year of installation date. A technician finally showed up last Sunday, very sweet girl. Unfortunately no thermostat on her truck and did not ran a check to see if our unit is running correctly. We feel she was sent as a filler to shut us up, that someone showed. So we had to set up ANOTHER appointment. Today was that day... guess what NO ONE showed again. We are continuously blown off. Were constantly playing phone tag. The techs dont show when there supposed to and then want to show up later or within a time frame we can't be home. Now were stuck again in this situation. There open 24hrs but after 5pm its a done deal. You wont see anyone. Just run a check on the unit, make sure there's nothing wrong with the duct work leading to my infants room and install the new thermostat. That's literally all were asking... if the unit is working efficiently then we shouldn't have an issue. Update as of 8/05 We recently had our hvac system and some duct work damaged by another company we used for insulation. We reached out to RS Andrew's on Wednesday and Will S. took pictures and explained to us what happened. The other company said the straps broke but didn't admit they did it (we heard a thunk from our attic) We lost air flow in half our house because of the insulation company. RS Andrew's worked with us financially and were able to come back out Friday. Will and Chris attached the duct work damaged and reinstalled the Hvac. I felt Will and Chris really made the attempt and cared about the fact we have 1yr old. His room gets the warmest during the days. The did what they could to get us up and running again. With the new insulation and how tight our attic is we know it was a challenge.

John's Mad Garage

The guys were great 👍 today.... Temporary move some duct to fix a gas line.... replacing the existing duct to bring it up to code …

Mike Crayton

Very professional and thorough evaluation of three systems was performed. I really appreciated Ben’s relatability and expertise.

Shannon Washington

Excellent customer service. I had anew hvac system installed the beginning of January and i was having a problem getting my system to work last night. I called them late last night and they had someone out to my house we i got off today. Found out it was my thermostat that i had supplied when they installed the new hvac unit. They gave me a new thermostat and installed for free. I appreciate the excellent customer service and going above and beyond to take care of problem. They didn't have to but I greatly appreciate it.

Lawrence Chapman Jr

Khalif J Suydam is my Man. I can’t say enough about him. He’s the most professional, polite, neat, clean, and quick service tech that you would want. I like him because he is incredibly detailed and thorough in his work and explains everything. Khalif J Suydam is an exceptionally important part of your company. Job well done and excellent service again!!!!! 5-Star employee and company!! I wish the company would make him my permanent service tech when my yearly services are needed!

Cheryl Fentress

The technician was very professional and knowledgeable. He took time to answer all my questions to my satisfaction. When he finished his work he meticulously cleaned up the unit and the work area. I am very pleased with the service I received.

Steve Fanelty

Shane was very nice, taking the time to completely explain the trouble with my HVAC system.

Alaaeddine Talab

Professional and easy to work with! Guaranteed the job was done right and were quick to accommodate concerns.

Angie Slezak

The service technician James Smick was very professional and courteous. I watched as he cleaned my furnace, checked for gas leaks, tested wiring on the unit and he checked numerous other things. As you can tell he was very thorough. He assured me everything was running smoothly which put my mind at ease.

Johnny Fleming

Scott from RS services was my tech and completed by annual tune-up for my HVAC unit. He provided great service, additional self help instruction to keep the unit in good working order, and represents the company very well. I would gladly use their services again.

Marty Sugermeyer

Matthew was very thorough and professional plus personable. He got our heat pump running properly.

Sharon Cratch

James was on time , personable and made me feel very comfortable having him in my house. He checked my AC to make sure it was ready for the summer weather . I am totally happy with my tech and A.C. Andrews ! Thanks again for a great job James

Gary Woltering

Bruce and Rock were professional, courteous and thorough and very knowledgeable on our system. What more can you ask?

Chris Scott

Mr. James S. entered my house with his mask and shoe covers, which I greatly appreciated. He cleaned my heating system thoroughly, checked all the air vents in each room of my house, did a complimentary check for gas leaks on all of my gas operated items and finished up with an overview of all things done and offered services I might want to consider installing and their prices. Mr. James is an excellent service technician.

LaPrece

Valencia was great their were a few delays but she kept me updated. She was very nice and explained everything she was doing and had observed with our unit. It was a great overall service

Steven Bookman

Technician arrived during the scheduled block of time and was very courteous and explained what was involved with the HVAC system cleaning. Sent me all the diagnostic information for my records. Wore protective gear while in the house. Highly recommend them.

Carolyn Atherholt

Ben was so knowledgeable and professional and answered all my questions. He did a great job with making sure my heat system is ready for the winter

tineara brown

I am so very thankful to Bruce for coming out and fixing my A/C issue. He was very knowledgeable and attentive to my concerns. I will definitely consider using RS Andrews in the event that I have any other issues.

ricky ardrey

My technician Bruce was very knowledgeable an insightful. Give me all my options in detailed.

Bernard Mclaughlin

Great technicians! On time. High attention to detail. Highly recommend RS Andrews! Thanks again!

Stephanie Carman

Highly recommend RS Andrew’s… the comfort adviser, David goes above & beyond to help his customers. Knowledgeable & thorough, I’ve heard horror stories with other companies, expect nothing short of professionalism with him and his crew.

Danny Frakes

Steve M tech was on time, polite, very knowledgable, and helpful in describing what he did to repair the unit. Very well done. Also Christine at the local office was exceptional with customer service. She arranged my appointment, explained options for contractual yearly service and was also very polite and helpful. Again, Well Done. I signed up and recommend this company and employees. Try them, I'm sure you will be happy.

TJ Cowart

Very professional and respectful. They were able to remove and install the water heater within two hours. Would definitely recommend and I will be using them again for any other services that they provide

Gini Keatley

Installation was prompt and professional.Followup was terrible. A replacement part that was needed was not ordered until 10 days later

Arcelia Brown

I was totally satisfied with a young lady that came out here by the name of Valencia Williams. she answered all my questions without me even asking I would definitely use this service again and I hope that I can get that young lady out who really knows what she's doing

S George

Scott Gaither was our technician and he did an amazing job trouble shooting our air conditioning system that wasn’t working properly. He quickly diagnosed the problem, replaced the faulty part, and had us back in business in no time. Scott was very friendly and professional. He’ll be our go to technician for any future HVAC needs.

d “Follows” m

Very responsive. Followed up when extra part came in. I didn’t have to call them again and again. Both repairmen were very informative, helpful, and professional. I really appreciate how quickly they came through during a crazy busy season.

Connor Magidson

Rook was great. Had an inspection done on my HVAC and Furnace (which are 15 years old) and he did a great job, showed very clearly where there was damage and gave me clear options on what I can do as far as fixes/replacement went. He adjusted my drainage lines to fix a bad slope and got my AC functioning again while I look at replacement options.

richard osborne

Today was my scheduled HVAC maintenance. My technician was James. I received a call from RSA notifying me of the technician's impending arrival James arrived within 30 minutes of notification. This was the second time I've had James at my residence. I found James to be very competent. He was aware of the two systems requiring service and informed me of the process he planned to use to complete the maintenance. Being from a navy family, it is was good to have a navy veteran servicing my systems.

Nicholas Blake

Tech put booties on before coming in the house. Nice. He was able to diagnose the issue, which the other tech company was unable to do. Diagnosis wasn't what I wanted to hear, but being somewhat familiar with HVAC I could tell it was them just trying to upsell me to a new unit.

Debbie Peters

Thank you for sending the gentleman who did maintenance on my unit. Unfortunately my unit refused to make the sound I was concerned about but he assured me they would come out again if I heard it. Thanks!

Dru Lansing

The technician that came out Mrs. Valencia was amazing. She explained everything to me and showed me what exactly what the problem is. Skills and professionalism through on through. Would definitely recommend.

Phillip VandenBerg

Quick response and easy scheduling. Technician was extremely knowledgeable.

dejuan goodwin

Extremely happy with the service. I needed a sensor replaced on my gas furnace. Samuel arrived with mask on also had shoe booties on to protect the flooring and carpet. He gathered a few additional details, made the repair and had the system up and running again in no time. Will definitely give them a call for any additional work on my unit.

Troy Jones

He was very friendly and did a great job cleaning our furnace explained everything he was doing .

Ryan Archer

Kalief is always friendly and professional when he comes to my house for maintenance! He definitely helps me realize that I made an excellent choice by going with RS Andrews. My system was replaced around two years ago. I bought the big two stage setup so it runs nice and quiet or kicks the heat up when I need it by hitting that second stage. They used a Carrier system which has great reviews, opened up my intake to help with the flow, and installed the heat pump out back within a couple of hours. Painless, courteous, and professional, the job was completed and I've been happy since! Thank you so much for running such a great business and I look forward to seeing you in my friends houses soon!

Nick Manuk

Had 2 technicians aide in determining if my unit needed replaced (excess of 20 years on the HVAC). Estimator went over in detail of each option and provided the best recommendation. Install team came 3 days later and took the better of the day to install all components. Cleaned up after themselves and were friendly. Only knock i have is that backed into the overhanging branches in my drive and knocked a few off that were left on my lawn (minor complaint easy to pick up). Overall definitely recommend for quick service. Overall cost may be cheaper elsewhere if you have time to get quotes from multiple places. "Overall definitely recommend for quick service. Overall cost may be cheaper elsewhere if you have time to get quotes from multiple places." After having the AC for 3 months i have now had to call the company back for them to repair a water overflow problem with the drip pan. Nearly 5 discussions and 2 months of dealing with them we got the drip pan issue "resolved" only for it to rear its ugly head again tonight (8/14) after returning from a family vacation. This is frustrating and at this point i am flustered with the continued issue. Will update as this issue plays out but at this time i rescind my recommendation i stated above and advise those looking for service to try other companies. Update 8/25- The issues i noted above seem to have stemmed from the ac manufacturer rather than the company. Looking to speak with management about next steps. Moved the rating to 3 stars based solely on the last 3 technicians that came out (Chris W. mainly). If Chris is a tech you get you are in great hands. He is honest and takes the time to chase all possible avenues rather than looking on the surface (after the second leak he had the whole unit reinstalled)

Deborah Lewis

My HVAC AGENT WAS FANTASTIC. SHE TOOK HER TIME AND EXPLANED EVERY SMALL DETAIL TO ME. I ACTUALLY UNDERSTOOD WHY MY ALLERGIES WERE OUT OUT OF CONTROL. MY AGENT WAS FANTASTIC, SHE EDUCATED ME ON THE TYPE OF SYSTEM I HAVE , AND THE INTRILETRICAL PARTS. AS A RETIRED POLICE OFFICER , MS. HOLLY AND RS ANDREWS HAVE MY VOTE. THANK YOU GUYS

Ryck Baez

Very professional and quick service. Were the only people who picked the phone and was available to come in. All other companies won’t pick the phone or have several days wait for a simple ac repair. Very satisfied with Mike and his expertise explaining the problem and solutions.

Carl Porter

Worked me in 3 days before the initial date. Came as promised, process was quick. They cleaned up after themselves. Excellent experience.

Susan Wallace

Technician Ben Henderson was very thorough and professional. Positive visit.

kristi butler

The technician was great! (5 stars for the tech not for the company) The price was double what another company charged the neighbors for the exact same thing. But with a winter weather event headed our way…what are you gonna do?

lisa parker

I have used RS Andrews for several years now but I have to add that I have had my complaints in some cases in the past, however, James Smick has been the most thorough and informative tech you have. His attention to details was outstanding. Put me on his list for future routine system checks. Thanks, LP

carle ammons

I always like the people they send to my house. Service is quick fast and professional

Brenda Wolfe

Andrew was very friendly and professional! Installed my smart thermostat quickly and made sure set up was complete before he left.

D Sateren

Replaced hot water heater. Worked prior to delivery to get a similar heater that would fit the same space. Did nice installation.

Shawn Price

They did a great job. Our service rep was early and conducted the maintenance very quickly. When he found a few issues he provided a detailed report and gave us options on how we could move forward. He was able to get us a same day appointment for estimates for repairs. We will use them in the future if needed.

Sheree Hunt

We had such a great experience with this company. We were linked with them through the Home Depot. We had the pleasure of having Tyrone and Rock work with us to replace our old HVAC system. They were very polite and took their time to ensure the work was done right. They explained stuff to us throughout the whole process, and made sure we were ok with any decisions or changes that needed to be made. The sales representative David was amazing as well. He was able to explain things to us and break down pricing and what to expect. I really appreciate this teams hard and efficient work.

Doug Thompson

Mathew was very polite and knowledgeable Fixed issue quickly explained what caused it and told us to call with any other issue

Kristen Waldrop

James did a great job on our HVAC tune up. He was efficient and answered any questions I had.

James Davis

Christopher did an awsome job performing my AC tune up.

Cam Rice

Absolutely wonderful service. They legit were easy and informative. They really care about doing a good job for you. 10/10

Robert Fox

Repair person Mr. Rook LaMendola performed his job with stellar professionalism of which was second to none as he made time to inform my wife and I of everything this repair inhaled and the best ways to maintain our AC/Heating system we thank you for allowing him to service our home. Respectfully Robert & Marilyn Fox USMC Ret

Lewis Johnson

Great service by a very professional person who went the extra mile to explain things to me. Scott was terrific and very good at his work. R S Andrews has great technicians on staff!

Gerald Jones

Great experience! Technician was knowledgeable & pleasant! Will use again.

Vickie Mann

James did a service maintenance check on my unit he was so professional and kind a job well done. Thanks again James for your service on 5/27/2022.

Andy Myer

R.S Andrew’s has done a great job every time I have used them. On my most recent service Technician James Smick arrived early, was very knowledgeable and professional and did a terrific job. I would recommend R.S Andrew’s to anybody

Bree Farrell

Never any problems with this company. I'm always treated as a valued customer and the work has been excellent.

Nicey Dailey

JAMES made sure there were "no stone left unturned" when checking our system and making sure everything was working properly. He is very efficient and knowledgeable about what he does and his hardwork is greatly appreciated ! Thank you so much James!

Bethany Denker

Excellent service by James Smick as always. Very professional and personable, takes time to explain everything. He even checked all the gas line connections to make sure there were no leaks. Above and beyond, and we definitely appreciate it! Thank you!

Angelica Pacheco

After my first experience with this company I can honestly say I would use them again and recommend to other who need repairs on their HVAC system. Their staff are excellent and tech are very knowledgeable.

terri fenske

We have used RS Andrews for several years. They explain everything their doing and are very professional. They installed a new unit for us last year. The one I wanted wasn't in stock so they gave me an upgrade for the same price as the one I picked!

aquilah Richardson

James arrived late, but in all fairness I understand why. He took time and a detailed look at my system. He's very down to earth and personable. He provided details on improving my system and went above and beyond. I definitely was on the edge of cancelling my contract and services but he definitely changed my mind.

Michael Hinesley

Request for technician Dylan Prokop, he is the man! He helped us and walked us through everything that we needed to know. Was able to break things down comprehensively for us too. Customer service over the phone wasn’t so good.

James Patrick

Joseph came by today to do a annual tune up/check up on my AC system. His attention to detail, professionalism and actual concern to make sure my system was running as good and as efficient as possible was evident at his every task. He took his time, explained what he was doing and gave me advice on how to keep my system running at peek performance. I have had techs come to my house for seasonal checks for nine years and never before had the level of service been this thorough. This is the kind of employee that makes a companies reputation soar and for good reason.

Denise Johnson

They are always so attentive and the technicians really try to help you out as much as they can.

Ian Deguzman

Valencia the technician was very knowledgeable of the system and very professional.

Shane D

My technician Scott from RS Andrews was real informative and walked me through all the work he was doing. He also provided me helpful tips on what to watch for in the future to ensure my system is running smoothly. Quickly identified issues with my system and took the proper steps to make it run efficiently again. Highly recommend for knowledge and professionalism of the company, especially the technicians they employ. Always had consistent great service from them.

Me Stillme

Brian spent many hours to troubleshoot and fixed what the previous repair people (I won't name names but they are big in the area) had broken. Unwired their rewiring and put it back in it's original configuration. Replaced the necessary parts and it now it works great. Great work, friendly engineer, great communication with the boss and on top of all of this the company made special financial allowances in support of the service of a disabled Vietnam veteran. I will forever be an Andrews customer!!!

Steven Poe

James was an awesome technician! He was very professional and knowledgeable. He even performed complimentary gas leak checks around the house. I will be using RS Andrew’s again in the future!

Dee Marshall

Today, Jan 15, 2022 was my scheduled semi-annual HVAC maintenance and the assigned technician was James Smick a fellow veteran. We chatted from the time he walked in until he left. He was on time, professional & very friendly. I really appreciate him going over all of the checks he performed and what they meant. I also like the fact that I didn't have to ask him to check my filters and the air flow in my vents. In the past a few technicians didn't even bother to check my filters or vent flow...I thought that was part of my annual maintenance. Thanks to James he did it right!!

Michelle Edwards

I asked to have someone come and evaluate my unit because it wasn’t working. The gentleman was very nice and very knowledgeable with his information. He immediately went to work trying to figure out the problem and discovered that it would be more efficient to have the unit replaced. He got straight to the point and never tried to persuade me to buy anything I didn’t need. I was very pleased with this employee.

Mary Williams

I am leaving a review for the maintenance I received today. James was very courteous and he was very professional. He let me know everything that I needed to do to keep A/C running smoothly. Thank you James.

Marlene Collett

We had a new system installed and everything was so smooth & professional. The salesman Mike was knowledgeable and helpful without being pushy. He let us decide what we wanted after he gave us the facts. The installation was scheduled quickly, I got an email with a picture of the installation team so I would feel safe in knowing the correct people were showing up at my door. The installers were on time, polite, professional, proficient and everything went so well. I Love the system and would use R.S. Andrews every time.

Melissa J Siv

We just love this company. Great prices. They have a plan for everyone.

Monneake Bragg

Technicians were very considerate of the COVID-19 and took precaution to ensure no one felt uncomfortable while working. They very informative of the equipment that was installed and communicated on every level to ensure there were no misunderstanding on how to operate the new unit. Once the work was complete they proceeded to clean up behind themselves and left my home as though they were never there. Thank you for the security and integrity and also, for bringing comfort and warmth back into my home.

Dan Uren

I have been a customer for a couple years and have been pleased with their services and will continue with this company.

pegrathwol

The workmen from RS Andrews were on time, professional, friendly, courteous and really seemed to know their stuff. They installed a new AC unit including new outside and inside. The old Lennox unit was pushing 30 years old, and had struggled last summer during the heat wave, so it was time to replace it. They installed a Carrier 2 ton unit. It blows icy cold now but we're still in March. I'm assuming it can handle the July and August humidity infused blast furnace that we call Summer here in Norfolk, VA. The lead installer told me to call RS Andrews directly if it didn't and they'd make it right. 1 year guarantee on labor and a 10 year guarantee on the unit. They gave me a pretty good deal too, with a hefty discount. But again, I had the work done in March when demand isn't quite so high. So far I'm very pleased, but ask me again in August.

Joseph Cianfrani

The technician that came out was very prompt and professional. They called and emailed when they were on their way, and explained what they were doing. Awesome service.

Jake Miller

Valencia Williams was the HVAC tec that responded..Great job and what a wonderful attitude! Absolutely a true professional... I e-mailed RS Andrews on a Sonday and they responded in minutes with a phone call to me sending a very experienced Tec to my house within a few hours.. Serviced and Completed Annual Maintenance on all of my HVAC... I continue to be extremely impressed with all service from RS Andrews.. Thank You Valencia Williams and RS Andrews Company Jacob Miller

john parker

I had the unit replaced in December of 2017. It was fine for the first couple of years. I went to turn it on the 26th of March and noticed it wasn’t blowing hard and the air that was coming out was warm. I called multiple times trying to get someone to come out and told me they would put me in as an “emergency”. Needless to say I never received a call back. My wife called and said they would have someone out in an hour, they called her back an hour and a half later to schedule an appointment. I had another company come out to test the capacitors and look at the unit. The capacitors are fine but there is oil all over the line which they soldered together when they did the install. He pointed out the leak(not from normal wear and tear) to me and the poor craftsmanship on the electrical line going to the unit. However, I got in touch with Brenda and they took care of everything. They made repairs and recharged the system at no cost to me. Great quality assurance department.

Mike Popko

I am completely satisfied with the product that was recommended and installed. The technicians that came to install the systems are thoroughly trained and knowledgeable. They were courteous and professional and when the installation was complete and tested I felt that I had chosen the right contractor to get the job done. Thank You RS ANDREWS!

George C.

The technicians were professional, on time and a pleasure to work with. I highly recommend RS Andrews

Ann Breen

RS Andrews came through for us when the AC in our house (we just moved into) was not working. Their courteous office staff, responsive management and knowledgeable/thorough technician identified and fixed the problem. A tiny leak in a copper pipe (outside the HVAC system itself) was detected - avoiding another wasted round of refrigerant! New to the area, we now have tremendous peace of mind that all of our HVAC needs will be met - we are happy to have a service contract with them to maintain our equipment. I highly recommend their services.

Steven Meyerson

We are very happy with our new furnace, air conditioning system & ducts installed by your company. Jeremy W. completed the job (including removal of the old systems) in 3 days as estimated and did a fantastic job, paying attention to every detail. His two assistants - Brandon S. & Travon B. also worked very hard to make that happen. In all, it was truly a job well done! Thank you for that. 8/16/22 James did a thorough job (inside & outside), spending time to check proper system operation, including valuable maintenance hints. Thanks!

La Dolce Vida

I purchased my home last year and have them come every 6 months for maintenance and had them out for a repair in the dreadful heat last July when my unit stopped working. The $19 a month I pay for the bi annual maintenance gives me peace of mind and when repairs were needed they were professional, fairly priced and QUICK. Absolutely recommend. My tech today for my service was Chantelle and she was so thorough and answered all my questions.

Ray Keefe

Technician was very professional and inordinate and friendly I would definitely recommend your company.

Tyler Hillman

Scott came out late at night to check why my heat failed. He was very friendly and professional. After he informed me of the parts that failed and quoted me he also took the time to walk me out and educate me. David came to my home and was very professional and was a local who knew some of the people I work with and helped me get a great deal on a new HVAC. I did not have heat during a very cold time and even though they were fully booked he managed to pull some strings and get my HVAC installed on a weekend only a day later. The installation team did a good job. They left a few items around but overall did a good job. One of the team members did not wear a mask or booties so that was off putting but the other one did. Overall I would use recommend this company to someone else as of this moment for the fact of the speedy installation and quality job. The one big disappointment I currently have is that the woman who I need to contact to set up the city inspection is MIA. I have left multiple messages and emails with zero response. That’s off putting.

Kurt Woodward

Perfect experience from beginning to end. From the initial quote to job completion, everything was done professionally and efficiently and we now have a welcome new water heater.

Robert Wixom

RSA was called when error message appeared on thermostat. Mathew was dispatched and found problems w/compressor as stated in his report. He went back to RSA and obtained two portable a/c and installed them in windows. Parts will be ordered from Carrier over the weekend.

bob vorhees

Bruce was very knowledgeable,cared about solving my problem.RSA has my Trust. Thanks

Barry Williams

Had a good experience overall. Glad I had my unit done by RS Andrews.

debra rocke

The technician, Rock, was very knowledgeable and understanding of my concerns.

Nicole Glover

Ive honestly been stressing about getting my A/C fixed for a while but RS Andrews made it so simple from beginning to end. The woman who scheduled my appointment was friendly and helpful, they called ahead of arrival and were able to come to my house sooner than originally expected! The technician, Jeremey was efficient, friendly, and explained everything he was doing. He took the time to thoroughly explain all of my options to me for the repairs and communicated with me every step of the way! I'd highly recommend them to anyone needing any kind of a/c repair done in their home.

Vicki Williams

Tech support was very professional and helpful. Explain what need to be done.

Anthony Askew

Hot water heater replacement. Great job and very professional.

Heather Brown

Very professional and courteous service. Anthony was efficient and completed my install without incident. He took time to explain my new unit and walked me through setting up my thermostat and linking it to my wifi via phone app. Would definitely recommend RS Andrews for HVAC services.

Maureen Coon

Service Technician Dylan was the best tech ever and I’ve had a service contract with RS Andrew’s for many many years. I’m always pleased with the service but today’s service was exceptional, Dylan was polite, through, knowledgeable , you could tell he really cared. Please note in my file to send Dylan for my Fall checkup.

Roberta (Pfeiffer) Kirst

Everyone was very professional. Hardly knew the install team was in my house. Cleaned up when they were done.

Katherine Tootle

RS Andrews of Tidewater has been amazing to work with after our AC quit working and had both the indoor and outdoor units replaced in less than a week. Daryl and Ali installed our indoor and outdoor units effortlessly! They were very professional and courteous. They made sure that the installation was impeccable! I will definitely recommend anyone in the area to use RS Andrew of Tidewater for any AC needs they have and I will definitely be using them for any AC needs I have.

David

Excellent Job. Starting with a thorough, informative appraisal to the installation of Dual Zone Heating and Air Conditioning units . Daryl and Mike B. did a great job with the Installation. Courteous and professional. And they had to do the outside install in horrible weather conditions. Great Job. Highly recommend RS Andrews.

dianne fish

I was extremely pleased that Kayla was able to get a technician, Jeremy to my house within about an hour of when I called. The technician was knowledgeable and very professional. He was able to diagnose the issue promptly and gave me excellent advice Re: repair vs. replace. I ultimately had the unit replaced by RS Andrews THE VERY NEXT DAY! And since it was a hot August weekend, I was even more impressed that the install was completed on a Saturday! Every step of the process was smooth and swift. I can’t say enough about my excellent experience with RS Andrews.

J R

Technician performed routine inspection and he was courteous. This was a third party company that contracts through home depot's home services unit. It was a pretty cheap inspection, but one of the points on the inspection is blower fan. Technician didn't inspect blower unit at all. Also my defrost cycle hasn't been performing well, he looked at ckt board sure enough there were a couple resistors on there that had been heating up and possibly burnt. He quoted me $970 for parts and labor. I ordered the board on amazon for $40. Its not hard to shut off a breaker and slide wires off 1 by 1. i mean its literally a 20 min job if that, but maybe i would have gone for it if it was $150. I understand they have to make $ too and it wouldn't be bad to have a company stand behind their work, but that was ridiculous.

E. Boone

Great knowledgeable guys. Came in went straight to work removing old hvac system and installed a new one. No mess made nor left behind. About 5 hours system was installed, about another 30 minutes running tests and checking things over. Won't hesitate to call them back for other service s or repairs.

G B

I was very pleased and impressed with the quality of service I received from R S Andrews HVAC Company. From the moment I called about my Hvac system breakdown to the installation of a new system, R S Andrews staff from the receptionist, salesman, to the installation crew was professional and provided excellent service. The receptionist kept trying to get me a same day appointment, seeing thay I had an elderly mother living with me. The salesman went the extra mile to provide me with two window unit air conditioners until I could get a new system installed. That is what I call excellent customer service. Thank you R S Andrews you are the best.

Robert Montgomery

Hope was outstanding. I would like her be the one to any future work our system

Alex Blystone

They arrived on time and were polite and professional, however, they quoted us over $400 to fix a leak under our kitchen sink. My husband is getting too old for these things but crawled under the sink after they left, found the leak and turned a wrench. Leak fixed.

brian pincoski

Awesome customer service . Spoke to me about each step and about our family as well. 100% satisfied.

Nene Adi

This review is mainly based on individual technician that came out to my house for my annual A/C system check. Mr. Charles has an exceptional customer service. He patiently listens to the customer, pays attention to details and resolve issues with understanding and calmliness. I hope RS Andrews retains him for as long as possible. I'm lucky to have him and Mike F. come to my house this year and hope to continue to seeing them in the near further. They provided me with excellent services and I recommend them to anyone.

gillian luce

I am so pleased with the customer service at RS Andrews! We utilized their services last year, and a rep called last week to remind me of our annual tune up service. The technician, Brian Fausset, arrived promptly at our scheduled time and was decked out in PPE, which is great because I'm 8 months pregnant! He made me feel super at ease and even offered to help me carry my groceries in the house. Went above & beyond to not only service our AC Unit but build a rapport with me! A great employee at an awesome company. :)

Douglas DeBerry

James, outstanding and very knowledgeable about our system. Was able to head off a potential issue before it left my family and I in the dead of a upcoming heat wave. Thanks, and I would recommend his services and that of RS Andrews to all my family and friends.

Chad Hobbs

James Smick is an awesome technician. Very professional, explained everything he was going to be doing before, during, and after. He let me know exactly what he found. Definitely one of the best technicians I’ve seen.

Eileen Burch

James was our service man today, when our air conditioner went out last night. He was here in June to install an air scrubber. Both visits, I felt like I was in good hands. He takes time to explain, show me how it's done. I highly recommend James for his expertise and professional way. Thank you James!! Eileen Burch Tennant at 825 Windom Place

Albert Bollinger

I have been using RS Andrews for 7 years. Over the years I have had several serviceman perform general HVAC maintenance. Everyone has always been friendly and professional. This springs HVAC maintenance was performed by James. As usual he was friendly and professional. He performed the work in a timely manner and cleaned up once work was complete. I recommend RS Andrews to anyone looking for a good value and great service for all their HVAC needs.

Michelle

Ive been having issues with my hvac unit literally since it was installed in 2017. I recently kept smelling something burning but couldn't find the source I woke up on a very cold morning with no heat. The tech came out and detected that the wires to the air handler had caught fire and burnt out... he cut them back and reattached my heat was back on. This tech advised that since my system continued to run though on the set temp the relay switch was damaged which cause the burn out and that he was ordering a replacement oh my thermostat also went out smh (i was charged for this repair though ive ben telling them about this same issue since installation)... well when the part came in and new techs came out who failed to replace the switch advising it wasn't needed ao now im constantly worried scared to sleep because I have an 8 month old and don't want the house to catch fire while we are resting smh but RS andrews doesn't seem to care. They also installed a new unit and later advised me that my ductwork is so bad that my air quality will be extremely poor but this wasn't told to me during installation nor before only after when I called because i was having issues my unit was installed December 2017 January 2018 i had no heat again smh and they brought me a portable heater until they could get here to fix their error and its been problem after problem ever since smh...

Evelyn Lamb

Very professional and on time. The representative explained everything and asked if I had any questions.

Todd Drashner

RS Andrew's has provided nothing but top notch professional service from the first time we called them to repair our old HVAC to the purchase and installation of our current system to the most recent visit today when we had a minor glitch that the tech was able to quickly source and correct. These folks are top notch across the board. An update - I had the UV bulb in my HVAC unit replaced yesterday. The technician was friendly, professional, and did an great job of getting the service performed thoroughly, but quickly, as it was during my work day. RS Andrews continues to provide top-notch service.

John Hagler

Rook was an absolute pleasure to work with. He made sure to cover absolutely everything in his inspection and also fixed some work that was done wrong by someone else. If I need anymore work done, I want to do be done by Rook. 10/10 would use again.

steve cristina

Very good communication. Got a call asking if tech could come earlier. Tech was on time and professional.

Melissa Matthews

He was EARLY! They called and said he would be here by 9am. We were told it would be 9-12pm. So polite! He actually told us about putting a couple carefully of vinegar in the drain during the summer to keep it from building up and needing a service call. He cleaed out all of the bugs and SPIDERS for me that were in the outside unit. AWESOME. Thank you.

JoeandKim Bowman

Mr Smick was extremely professional, courteous and thorough. I definitely would recommend him and his company based on his performance.

Linda Whitt

We are so happy with RS Andrews, and love their twice annual checkups to keep us comfortable no matter what. Today our service technician was Matthew D. He was on time, protected my home with shoe covers, was careful and appreciative, pleasant, honest and candid, very professional. He took photographs to show us how the capacitor was underperforming, explained it's role and how it prevented larger programs and explained his readings. He also explained the function of the UV light, which he replaced for us. He was very thorough and we felt very good about his service to our home. We are glad we got our total system with RS Andrews 9 years ago.

Eric Wilson

Technician James Smick service my unit today. He went beyond the service to make sure my unit , gas supply and home is safe to operate. Thank you for your service. Nice job.

Kristian Smith

This was a thoroughly satisfying experience. From initial sale to final installation, the company's representatives were knowledgeable, professional, and enjoyable to interact with. I recommend this company to anyone considering replacing their AC system.

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