Reviews of Vigilante Plumbing, Heating & Air Conditioning. (HVAC Contractor) in New York (New York).

Vigilante Plumbing, Heating & Air Conditioning

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HVAC contractor

HVAC contractor

195 Douglass St, Brooklyn, NY 11217, United States

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Information of Vigilante Plumbing, Heating & Air Conditioning, HVAC contractor in New York (New York)

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Reviews of Vigilante Plumbing, Heating & Air Conditioning

Christian N

Mark and his colleague (sorry I'm not good with remembering names. I remember Mark's name because his name was in the several text messages and emails I received from Vigilante). As I was saying, Mark and his colleague did a good job with the new water heater installation. They came in, both wearing their mask, they introduced themselves, we spoke a little bit about the job to be done, Mark took the measurements of where the new water heater is supposed to go, and they got to work. After they finished with the good job that they did, they cleaned up and made sure that the place was as clean as the job they did. I wonder whether they clean after themselves the same way while at home. :) I recommend Vigilante Plumbing, Heating & Air Conditioning.

Franklin Caesar

Marc and Wes came during their scheduled window. They introduced themselves and got right to work. They arrived at 2:37PM and left at 3:57PM. They explained everything to me. They answered all my questions succinctly. They worked quietly and efficiently. I would give Vigilane Plumbing a 5 out of 5 rating!

Erry Kinlock

Vigilante’s two technicians were exceptional! They exceeded my expectations for professionalism, expertise and courtesy by far. They were very punctual, completed the installation promptly, and even cleaned up debris and water leaks from the old water heater that they replaced. I can’t thank them enough, nor can I find words sufficient to praise them. I very highly recommend them.

Deborah Faber

I hired Vigilante Plumbing to repair a toilet and also repair a kitchen sink pipe. From the moment I called to schedule an appointment for the repairs, I was very happy with their professionalism. I was kept informed about any changes pertaining to the upcoming repairs. Their plumber Raphael who did the repairs, did a exemplary job. He was very professional and was knowledgeable in what he needed to do to complete the repairs. I would recommend Vigilante Plumbing for anyone who needs a great plumbing company.

Joseph Ocasio

1st off I want to thank Mike for coming out. Unfortunately, my building had its inspection unknown to me for the local law 152 so I did not get the service I originally asked for. But he was on time professional and cordial. As for Teddy and Hector who were doing my yearly inspection they were magnificent and personable. They explained everything well and were a delight to work with. I would recommend them.

Ben Wheeler

We've used Vigilante for the last 5 years. They are professional and thorough. They're not cheap -- I'd even call them expensive -- but they're so much more reliable than your average plumber that it's worth the money for the time savings and peace of mind.

Emily

Vigilante as a whole is one of two plumbing companies I trust in NYC! I've called them out for a host of issues / plans and everyone I've worked with is friendly, professional, good at their job, and overall great to work with. My most recent was Frank who was incredibly patient with my old building and its host of problems, and took the time identifying and explaining all of my options in a way that I can understand which I really appreciate since I'm new to this whole deal!

Ricardo Newball

Very honest and knowledgeable about all systems. Clearly detailed all steps taken, and identified all of the issues we were having with our boiler/water heater. Extremely patient, allowed us to ask questions and had no problem repeating anything we did not understand. Was also extremely kind to our dog!

Wilma

Every time I have used Vigilante Plumbing they have been professional, efficient and you feel as if you’re not getting ripped off. They do quality work and make sure the issue is solved. They’re not cheap but then the quality of the work, their expertise and the caliber of their professionals is evident.

Lauren Fulco

Matthew was super helpful with various plumbing needs both times that he came out to help. He was really flexible when I was unsure about how much I wanted fixed at once. You’re lucky if Vigilante sends him your way. He solved the problem, did it quickly and cleaned up after himself which is more than I can say for the AC folks from Vigilante that came out. I trust Vigilante to get the job done when it comes to plumbing needs but you do pay the price $$.

Yeming Wang

This company is responsible for what they do. Since we got an issue after pieces of AC wires were changed, they sent our service man to check right away. Denton Dias was our service man. He is very professional and helpful. We are very happy with their service.

Analyn Serrano

Mike stopped by today to do a gas line check. He informed us prior to his arrival, sent over a pic so we knew who to expect, was approachable and informative the whole time he was at the house. He made sure we had his name if we had any future questions before leaving. Mike was great!!! Thank you

Devin Lopresti

Very personable and efficient visit. Joe did a great job fixing units that were wired incorrectly and also doing some maintence. I'll be using them going forwards. One of the only contractors I've ever used that hasn't caused me any headaches.

Jared Stander

Vigilante was an absolute pleasure to work with. They took my call first thing in the AM, scheduled a technician to come out same day and service my A/C which was not working. My technician Antonio Rodriguez was extremely knowledgeable and a true professional. He addressed the issues, made repairs and took time to explain everything he was doing. Look forward to working with Vigilante in the future.

Gregory Niedzwiecki

Had work done and we agreed to disagree with the work performance. I was given a full refund as promised and stated to owner sometimes no one is happy with the outcome . I appreciate the honesty and swift action taken by them. I would recommend Vigalante just off of the owner’s promise and word.

Tambia H

Steven and his partner were professional, kind and helpful. They thoroughly explained everything to me, cleaned my equipment and helped with setting up an appointment for my mother's boiler. Highly recommended

Carol Teamer

What a great meeting. Steven introduced himself. That’s something lots of folks don’t do. Very knowledgeable. I understood when he answered my questions concerning the repairs that had to be made. Very happy with the experience

Chloé Seytre

I used Vigilante for several issues at my house. They are very responsive and fix all my problems. I recommend Rafael Nunez in particular. He got the job done quickly and didn't hesitate to investigate further.

Anne Jaron

Annual boiler check made surprisingly pleasant and reassuring by a personable, considerate and apparently competent technician. Takes the worry out of plumbing jobs! Two weeks later a long-term heating system problem was diagnosed and repaired after years of other plumbers ignoring or misdiagnosing the problem My heroes!

Tim Ross

Denton Dias from Vigilante was terrific: called ahead to let me know he was coming, solved the problem quickly, answered my questions about how I can take care of the problem myself if it recurs, and was friendly and a pleasure to work with throughout. Vigilante as a business is a little more expensive sometimes, but every interaction I have had with any of the people who work there has been spot on--well worth it. Never had to have them come back to fix something a second time.

Jane Bishop

I noticed that my venerable water heater had finally given out, cracked at the bottom and pouring out its water, at three in the morning. My whole six-unit apartment building was without hot water, therefore! I searched for a quick replacement as soon as things were open; the Home Depot referral service referred my case to Vigilante Plumbing, which I knew from work they'd done for the building before. They sent Mark Vigorito and his colleague Wes (didn't get his last name), who came by 9:20 a.m., named a price and then reduced it when the job turned out to be easier than they had thought, and got my defunct water heater out of there and a fine new one, of a brand I had seen referred to on line as the best, installed by 1 p.m. Ten hours from discovery to resolution of crisis! My tenants and I were hardly deprived at all! And Mark and Wes were a pleasure to observe and deal with! Excellent job all around.

James Brueggemann

Vigilante's technician Peter McKenzie evaluated our co-op's malfunctioning heating system. He quickly found several serious problems, most notably an improper wiring of a thermostat by another party. It was obvious he totally understood the intracacies of our system, and he very carefully explained each problem area and how best to address it. He was professional and polite throughout his visit. I highly recommend Vigilante.

Laura Birenbaum

Our shower valve broke and was stuck in the “on” position. We had a different plumbing company come and they said the shower cartridge valve is rare and unfixable. Frank from Vigilante came to the rescue and acquired and replaced our shower cartridge valve so quickly, we were only without water for 30 minutes! Frank clearly has a vast knowledge about all possible plumbing issues, AND, he was able to quote me and schedule us to have a new humidifier system installed in our HVAC for next week! We are new devoted customers to Vigilante, and we look forward to working with Vigilante as our new favorite plumbers and HVAC specialists for many years to come.

Lauren Woods

Keri and Shane were amazing! Unsure if I spelled their names right and apologize if I got it wrong. They know exactly what they are doing and fixed my AC after multiple companies couldn't figure out what the issue was. Will definitely be using this company again if I have anymore issues.

Anne Thomas

Mike and his team, Oshane and Adonis installed several split units for me. Start to finish the service was great. Oshane and Adonis went above and beyond - work was done well and in a timely manner. AND they were neat. Enjoyed having them.

Anne

Buggy and Wesley were fast and professional and glad we used them my new heater looks fantastic and they took all the trash Good clean up also great investment with them. Love the ducky on their shirts.

Thomas Tone

Vigilante is simply the best! Responsive when you call, on-time with their appointments, honest, fairly priced and high quality work. HVAC or plumbing we call Vigilante to get it done.

Aetch Three

Rafael cleared sewer and storm drains and changed out corroded pipes for my heating system. He also went as far to recommend a mechanism to prevent a backflow of water into the basement. He is the plumber I want on my next project.

Christopher Filburn

Peter and his assistant spent a full day installing an entire new AC unit (compressor/condenser) in our home. They were friendly, professional and cleaned up after the job was done. Could not recommend more highly!

Sharon Grabelle-Royce

Our plumbing technician Matthew was professional, fast and courteous. Vigilante Plumbing service made scheduling easy and quick. Would highly recommend.

Bomi Kim

Frank and Vigilante Plumbing was awesome. Very professional. Throughly explained the issue and provided workable options to fix the problem. Will be using them in the future.

Mark Rykoff

Vigilante is always extremely professional. On time. They give an accurate description of the scope of work, no BS. Work is always performed well and never faulty.

Ethan Kahn

Frank and Kerry were incredibly professional, efficient, timely...I can't say enough good things about their visit. Would happily recommend them to other business owners and I will certainly be using them again!

Shannon

Vigilante has done so much work on my house and they have done a great job. Kerry was my technician most recently and I just love him. He did a wonderful job.

Faith Mayers

Mr.Steven Sanchez was on time and very professional. At the end of the visit, he asked if I had an questions or if he could do anything. I would use this company again. Thanks Steven. You were awesome!!!

Daniel Ryan

On-time and was able to schedule an appointment within 48 hours of calling. Quickly fixed our issue and we’re professional and helpful throughout the repair.

Takeisha Dixon

From inspection appointment to installation Mark and crew kept us informed and gave options. The install was seamless. Great communication.

Kate Doran

Vigilante is always on time and professional. Mike was very knowledgeable about our boiler issues, and helped to resolve them quickly.

Briana Casey

Frank showed up on time and was very professional. He communicated throughout the process and was able to resolve our sewer blockage quickly.

Errol Hazlewood

Both technicians were professional, accommodating, polite and helpful. Their installation was expeditiously, yet thoroughly accomplished in a very pleasant atmosphere.

Lucy Bugea

As a landlord response time is critical. However, just as critical is the interface between tenant and repair person. After finding Vigalante I feel confident that when Peter McKenzie is on the case, both my tenant and I will be happy with the results. Thanks for coming again, Peter. I really appreciate you!

Aislinn Cohn

This work upgraded gas service to comply with NYC Local Law 152. As always, technicians performing work were great. The job was finished in 3 days rather than the expected 5. Management, however, leaves much to be desired. They were unresponsive over the months of attempting to schedule the work - right up to the last day of work when I learned that the payment plan I was told would be "no problem" had not been processed. Maybe this job just wasn't big enough to deserve attention...

Debra Downing

Frankie was amazing, efficient, on time, kind and even bonded with my dog also named Frankie. In these times, its such a blessing to come across such goodness in a person. He also liked my gingerbread house!

Blue La-Mer

Mark and associates did a professional and clean job. Explain detail information on the process. Both person answer any questions on my concerns. Great job guys 👍. …

Renee Michael-Prewitt

Vigilante is not cheap but when you get satisfactory service for the money it makes handing over the cash a little less painful. This was the case for my husband and I thanks to the stellar job done by one of Vigilante’s ace workers. He was extremely professional and respectful. He determined what the problem was with our toilet and resolved it quickly and efficiently. We wouldn’t hesitate to ask specifically for him when there is a need to use Vigilante down the road.

Catherine Delbridge

I found Vigilante from the Mitsubishi website. I wish I’d found them years ago. They have convenient appointment times, are very communicative and professional, and arrived early. The representative that serviced my unit was very pleasant. The best part is their prices are better than the others that service the ductless AC units. I look forward to establishing a relationship with them to care for my system.

John Collins

Great service. Extremely professional and incredibly knowledgable. Fast, smart, friendly. helped us out of a major jam.

D Loseff

We've used Vigilante since 1994. They have always done a great job and their service people are top notch. Vigilante is more expensive than most of the competition. A few times we tried a less expensive service and it was never quite up to Vigilante's standards. The only complaint is that they seem to come earlier than the appointed time. This happened a few times. This week my appointment was between 9:30 and 10:30, but they arrived at 8:40. I was in the shower and not quite ready. Not a big deal, better early than late. Next time I'll just plan to be fully ready an hour early, just in case.

Nito

Needed a water meter replacement and they were professional and knowledgeable, I’d definitely use them again.

Anne Secor

There was water collecting around the stacked washer/dryer. Matt and his colleague moved the units out, away from the wall, checked all the hookups, drained any water they could and ran test cycles on both. They were extremely thorough, helpful and polite. I'd definitely call on them again.

Charles Petgrave

Service men were very professional and helpful. I was happy that Mark "Mugsy" Vigorito went above and beyond to get me the right water heater (same day) after the one I ordered did not fit. Great job!

Charlotte Gutman

Steven arrived on time and went the extra mile to clean our drain and fix a leak. He even spent extra time working on the leak to prevent us from replacing a part that would have cost a lot more money. Would definitely recommend them!

Diane Peele-Fair

The technician was on time and very polite. He explained everything to me and was very clear about what needed to be done. I felt he was very was knowledgeable. He work to get my work completed in a timely fashion.

Jo-Anne NYC

Highly recommend Vigilante Plumbing as they did a fantastic job on the. Installation of my new water heater. The manager, Kevin, was very responsive from start to finish, and the installer, Safraz, did a phenomenal job, including redoing a shelf that was in the way to insure I did not lose that functionality. Thanks to you both!

Anthony Cenname Sr

I knew I selected the right company from my initial call, the CSR was helpful, friendly and sounded happy to be working for Vigilante Plumbing & Heating. What I found interesting was a text message introducing me to Mike Rutigliano a licensed HVAC representative confirming my appointment along with an identification picture. It made my wife and I feel safe knowing who would be representing Vigilante product line. I met with Mike, a great guy and was impress with his product knowledge, and thoroughness in helping us select the right Mitsubishi split A/C unit. Mike and the Vigilante family made a tough decision easy let them help you, you won't regret it. Tony Dyker Heights

David Frutkoff

Mike R came out for a required inspection. He's a very nice guy, easygoing, and explained exactly what he was doing and what the requirements are. All in all, a good experience (in spite of the series of minor repairs that will cost more than $1500).

Susan Thompson

Vigilante has taken care of my plumbing for 22 years. They have always been careful, thoughtful, friendly, and PROFESSIONAL. I love Vigilante.

Jason Paulsen

Antonio arrived within an hour on a cold day to repair a heating issue. He was very professional and he resolved the issue with amazing speed.

Maureen Watson

Professional, friendly, prompt, knowledgeable, and overall outstanding service. I recommend Vigilant to anyone who is in need of “proper” work for house utilities.

Nene Humphrey

Excellent professional service! Rafael is very knowledgeable about all kinds of plumbing issues and makes sure the customer understands exactly what the problem(s) are and how he will repair

2611Lover

Vinny just stopped by to give me a estimate for two boilers and I'm impressed. He had on his mask and booties. He provided a estimate and break down of what he will do. I'm going to go with him. Jose and Oscar installed my boiler and did an amazing job. They were professional, clean and kind. They took their time with the installation and I'm happy with my product. I will update once the weather gets cold and the efficiency of the boiler. Thank you

JACKSON Roberta

The technicians were fast, courteous and informative. He explained how the hot water heater worked and the shut off valves.

Miguel Perez

Great service!! I had an emergency with my water heater and boiler and they were very supportive and fixed the issue right away. Thank you guys.

Steven Stellman

HVAC annual maintenance. Arrived exactly when promised, did a thorough, professional job. Left premises as clean as when he arrived.

Alex Picciano

Steven Sanchez was great -- on time, professional, and spent significant time trying to identify the issue. We think we found it and he was clear with next steps.

Asia Jones

Vigilante is the best. Our Servicer Denton was GREAT, EFFICIENT AND INFORMATIVE K. JONES BK, NY

James Wolin

Matthew Hernandez was very professional and courteous. The company will fix the problem on this coming Tuesday to accommodate my schedule.

Mona Schnitzler

Came when they said, found the issue promptly and fixed it. Also helped us clean up some of the water, greatly appreciated.

Jean DeOliveira

Mark and Wesley did a fantastic job installing my hot water heater, they both were friendly and courteous, their workmanship was accurate fast and very clean

Stephen Lichtman

Josh is very capable. Great job. He managed to diagnose the problem, and devised a solution

Prashanth Mekala

Denton and Adonis from Vigilante were on time and very professional. I am glad they were able to get my heater working again.

Philip Li

Vigilante is my 'go to' place for plumbing and HVAC needs. Reliable, professional and friendly. From making the appointment to getting notified that Frank was on the way, all these add to the experience. He was terrific - thorough, knowledgeable and patient in checking and maintaining the a/c system to gear up for the summer. Frank created a novel solution to an issue that was greatly appreciated. Always a great experience with Vigilante.

Susan P. Cohen

Vigilante has been our plumbing company for decades. Today's visit was to check the sprinkler system for our homeowner's insurance. The technician, Steven Sanchez, and his apprentice were thorough and had all the right information and forms. They went above and beyond to find us the correct wrench. Thanks again.

Vilma Staiano

Josh from Vigilante was perfect. He did a thorough inspection of our old hot water boiler and explained how it was working, pointing out potential problems Vigilante could address at our option. Having a service arrangement with Vigilante is very reassuring. Thanks, Josh :- ) Vilma & Ken 37 Elliott Place

Claire Kimpson

The gentlemen were professional and went straight to work. I hadn't been prepared for an installation the first day but they came with all we needed to do the job and I was quite happy that it could be taken care of immediately. Kevin helped clean the kitchen faucet due to the sediment expelled on the initial turn on. We discussed prices, different heaters and volumes for a house my size. He was pleasant and I Would say all went very well.

Janet forbes

September 25, 2020 Mike, I just said goodbye to Curtis, who was here to conduct our preseason heating check. I want you to know that he was great! I hope that he is valued as an employee, gets the recognition he deserves. Have a good weekend. J October 26,2020 Curtis came back today to repair a radiator, and it was another great service call. I am a very satisfied customer. September 2, 2022 Technician Steven Sanchez was here this morning to evaluate our water heater condition. He determined that it could not be repaired, needed replacement, and promptly arranged for that to happen this afternoon. It was a pleasure meeting and dealing with Steve. He is a valuable asset to your operation.

Douglas Heath

Joe was very professional, knowledgeable, and very prompt. His great demeanor and careful explanation of the issues made this visit exceed my already high expectations of Vigilante. Their dispatcher was very informative and accurate with estimated times. Very happy they’re here!

Laurens DeHaan

My Mom has used VPHAC for most of her plumbing needs for the last 4 or so years. Their techs explain their findings clearly, what they did and why it was necessary. This one was no exception. He came, he saw, he vanquished :-).

Susan Betts

Rafael was awesome! Big smile and explained everything he was going to do every step of the way. Thank you!

Jeffrey Younger

What can I say. I was stuck with a surprise gas problem and they helped me out in a big way! They are fantastic.

connie ann Cammilleri

Oshane and his assistant Adonis were extremely professional, knowledgeable, polite, organized, clean and very accommodating. They were an absolute pleasure to work with when it came to installing our split units. Thank you Oshane & Adonis for your hard excellent work...

anthony erice

Mia, Joe, and the rest of the vigilante team did an outstanding job replacing my water heater in record time! I called him at 2 PM and they were done by 5:30 PM. That included coming out to obtain the details, getting the water heater, coming back and installing it, then testing it thoroughly. And, they were all very friendly and considerate

Molly McBride

This is the second time Vigilante Plumbing has come to our rescue. This morning Steven Sanchez came and replaced leaking pipes under my sink with big holes. Steven was so polite and careful not to make a mess. He was meticulous in his work, explained very clearly to me what was needed and what he was doing along the way. I could not be happier. New pipes! No leak!

Dee Dee

Matthew arrived as scheduled and took care of the bathtub faucet repair in a timely manner. Vigilante does excellent work! So glad I have a contract with them. It is well worth the monthly price.

Karima Hopkins

I have always had the BEST experiences with Vigilante and today was no different. Mike was so obviously knowledgeable and cared about what was best for us, as homeowners, not trying to upsell or make the most money for himself. He gave us a very clear description of our options and offered to describe, in detail, the solution to our problem to the roofer he recommended. I just felt so well taken care of. Absolutely a straight shooter. The peace of mind that comes from trusting this company is invaluable.

Claire Coffee

Peter and his team were exceptional in every way. I highly highly recommend Vigilante.

Bernie Douglass

Jose from Vigilante Plumbing Heating & Air conditioning installed an water pressure booster pump in my home. He did a great job and cleaned up after himself. All of the people at Vigilante are excellent to deal with and personable. I now have excellent water pressure.

Topaz

Vigilante Plumbing, Heating & AC is my "Go To" company. I had a complicated issue with my sewer line -- connected to the neighbor sewer line (basically a shared line) and Vigilante was able to determine the configuration of the old sewer line connections. Rafael was knowledgeable, efficient and nice. I am on my way to a separate sewer line (and I'm happy about it). My neighbor is also happy the shared connection issue will get resolved. Their prices are fair. They are trust worthy. Look no further. Vigilante is the plumbing company to use, always.

Roseleen Schuman

Personable Knows his stuff very well Explained things clearly and didn’t rush Answered all questions and concerns Installers excellent and did great job

Regina Klein

Mike is a gem! I’ve had many plumbers come to my home to try and fix an issue with my steam heat. Mike from Vigilante is the only one who offered a solution. He’s very knowledgeable, professional, patient, and took the time to explain my options. Great experience with Vigilante!

Francesca Pope

The Vigilantes have been our superheroes forever. Big ole houses get big ole problems and whether it’s a toilet that backed up and flooded the basement late at night or a boiler that stopped working just as early season record topping cold temperatures hit, suspicious gas leak smells, frozen pipes that left us with no water to the kitchen and bathroom- whatever the problem, one call to the office and technicians are sent with the quickness. I love that I can explain what the issue is in layman’s terms, often incorrectly, to the reps on the phone and they always seem to understand what I am trying to say and clarify it for me so they can convey it to the technicians, specialists or supervisors and determine who they can dispatch asap. Every technician who has come through, and there have been many, is prompt, polite, professional, friendly, attentive, explains very clearly post-evaluation what they’ve ascertained are the problems, what they need to do to resolve them, what the cost will be, how soon they can start and approximate time to complete so that I can make a very informed decision to agree to the work or not. Yesterday and today, Peter and his partner Oshane who fixed my boiler, made preventative improvements and explained what I can do moving forward to maintain the care of the boiler, etc were just as wonderful as all the technicians who have come to help in the past. When strangers enter your doors to help you with a problem you want to believe in their expertise, trust in their prudence as well as learn from them so you don’t feel ignorant or helpless. The Vigilante way is one in which signing a contract with them is not just an agreement to provide payment for their service, but a partnership in the care of your home.

Cyril Zh

Service is good, the price is kind high, overpriced for sure. 1 person, 1 hour of work, no parts needed, Labor costed over $1700

Dawn Elise

Vigilante tested my broken HVAC system and sadly it was broken and needed a new unit installed. Despite it being record-breaking heat they replaced the unit in just one day, whew! Thank you, Vigilante!

Simon Billinge

Vigilante were really great to deal with. Professional but with a personal touch. We had to deal with some issues (that were of no fault of Vigilante) and they were super responsive, helpful and basically bent themselves out of shape to get everything resolved satisfactorily, for which I am very grateful. I recommend these guys very strongly and would definitely use them again next time.

johnny garcia

Roy was very friendly and total professional new what was wrong with my ceiling gas heater and replaced defective part definitely would recommend and use their services again 👍 …

Cynthia Dantzic

Antonio did a thorough, professional and meticulous job. I would like to award him a well-deserved A+ !

jennifer Zelnick

Josh did great work, was a pleasure to have around. I would highly recommend Josh and vigilante based on this experience.

Lisa Collins

Joseph was professional, fast and did a great job. There was no mess and he protected our floors while cleaning out our very dirty A/c unit, which now works like new! We thought we were going to have to replace it because it was so dirty but it looks and performs like new. Thank you Joseph!

Emily Waters

The nicest and most honest plumbers around! Every experience Ive had with them has just been super pleasant, which means a lot. We worked with Frank for this last job (fixing our very old radiators). Not only is he really nice, he is also very honest. He was upfront about what we can try and what ultimately will need to happen, but I never felt pressure either way. Their work is great start to finish. They even take care to clean up! Which seems so basic, but is just a really nice touch.

Jay Luger

So far in our experience with Vigilante, the plumbers have offered important suggestions to improve or protect our house. These were not just to drum up business, but suggestions backed up by government websites or even done free of charge, like tagging all the gas and water shut-off valves. In addition, they not only cleaned up both before and after working, but did things like making sure the washing machine was properly leveled before the left. We’re really happy to have found them.

cc w

I called Vigilante Plumbing again because a heating pipe sprung a leak. The service repair person Josh was awesome. He took his time to inspect the pipe and surrounding areas and provided a reasonable quote. He and his helper were professional and cordial, and they cleaned up their workspace afterwards. This is big plus in my book. Josh and his helper have a real commitment to the plumbing profession and they show it by doing excellent work.

Jeanine Levine

Our experience with Vigilante today was excellent, from the initial phone call to the successful completion of the job. Our handyman could not unclog our kitchen sink so we reached out to professionals. Manny and his apprentice were professional and knowledgeable and patiently explained what needed to be done. They worked carefully with our old pipes and everything works great now! Thank you very much to everyone on the team! We know who to call when we need plumbing/AC work done in the future.

Tom Lee

Mr. F Boyd was excellent, arrived on time. Entirely professional, installed a new dishwasher when multiple other plumbers refused to take the job, worked quickly, carefully and cleanly. Highly recommend.

Diane Hallman

My hot water heater started leaking. I tried several other emergency services and they were unresponsive. I had used Vigilante several times in the past and called them. They came out the same day and gave me an estimate. They returned today to install a new hot water heater. I am very pleased with the courteous and professional demeanor of the servicemen who came out to do the job. The finished quickly and I am so pleased to have hot water again. Also pleased to know that this local business is truly my best bet in the future for all my plumbing needs.

James Lavallee

Rafael and his coworker were on time, professional, COVID SAFE, and gave me multiple options on how to fix the pipe. After he gave his expert opinion, they quickly fixed the broken pipe. They were in and out in less than an hour. I can’t tell you how amazing the service was. We’ve used them for our hot water heater as well. Definitely our go to for all plumbing needs. Thank you

Donna Stevens

Great technician. Carefully explained our boilers intricate system and repairs required. .

Anna Dirende

Joe was very professional and took the time to answer all my questions. He was very respectful and very helpful with discussing what next steps were. Great personality and friendly.

Maricia

With the recent hurricane which affected NY, we needed Vigilante to come in and review our HVAC system to ensure all was OK and ready for the winter. We purchased the system from Vigilante. We were unable to be at the premises at the time of the appointment so we asked our friend to meet the technician. Safraz arrived on time and was in constant communication with our friend on arrival time. After the review of the system, Safraz contacted me directly to let me know all was good. I appreciated this so I did not have to contact their office on any findings. This is great service! Vigilante installed our system and has always been professional. Thank you!

Simone Robinson

Amazing job! Very professional and fast. Highly recommend.

Charlotte Greenbaum

Extremely organized, competent, and friendly! Rafael (and Vigilante) will be my first call next time I need a plumber!

Sarah Block

Steven was a brilliant communicator who clearly explained and addressed our issue in a very timely fashion. He was very professional and helpful.

Maurice Greene

Mark and Wes were exceptionally professional 👏 and highly knowledgeable. They answered all our questions and addressed our concerns. They displayed an exceptional service delivery attitude demonstrated that they appreciated and valued our patronage. If you have an award or reward program. They should win first second and third prize.

Erik Karwatowski

Very professional and helpful with diagnosing the problem we had and fixing it quickly. Did a great job cleaning up after themselves.

James Rose

Another review for Vigilante for us. Another great job at a reasonable price. Our two first floor sinks (bathroom and kitchen) needed their water pipes to be replaced. They were on time (Actually early), professional, and did high quality work. Great job Vigilante!

Lisel Burns

Josh is an impeccable and professional person. He has a wonderful way with people. We truly appreciate him. We feel comfortable with his work and advice. Thank you for having such a great employee.

Kym Frasca

He was amazing, he evaluated the job and realized we needed a new water heater and was able to install it immediately which kept me from closing down my business another day. I have a hair salon that can not run without hot water. He did a great job. Thank you

Mark Dolgonos

Manny from Vigilante was extremely professional, knowledgeable, helpful and thorough. He spent a long time inspecting our system so we could sign on for a long-term service contract. He serviced the heater and gave me a lot of confidence that Vigilante is going to be our service provider for a the long haul. If everyone in the Vigilante family is as good as Manny, then I know I'm in good hands.

Justin McConnaughy

Rafael and his assistant were right on time and had shoe coverings and masks. They were both very friendly and informative. Rafael, specifically, listened closely to our problems with our sink drains and shower and talked me through exactly what he planned on doing in addition to updates with work that could/needed to be done after the job was started. He was clear about pricing and even introduced me to a partnership program to reward repeat customers. The work was done very well and efficiently, and we are very satisfied with Vigilante’s service (as we have always been in the past)! Thank you!!!

Joseph Bueno

Vigilante replaced old control valves for my hot and cold water in my kitchen and bathroom. prices are reasonable and they do excellent work. i would also like to give further praise with respect to the professional and most importantly knowledgeable technician that came to my building for two different jobs. You can ask Vigilante who it was

Natalie Stelzer

Very satisfied with the knowledgeable and professional work that was done today. Will definitely use Vigilante plumbing in the future.

James Tulino

We have been using Vigilante for a few years now. They treat you with 100% attention no matter whether you call for a minor job or big job and it begins with the friendly voice when you first call. You always receive Quality. Which is superior, every tech is nicer than the next. We love vigilante and you will too

Christine D

I called to help with a small but very important plumbing issue. The staff on the phone was attentive and courteous and was able to get me an immediate appointment. I was kept apprised of who the tech was and when he would arrive. The tech, Rafael, was more than competent and took care of the issue and most importantly was one of the nicest people I have had in my home. Safety and cleanliness were also of utmost importance. Will definitely call again for plumbing and ac needs!

Ebony Miranda

Mark and the Vigilante team were great! They were professional, helpful and did a wonderful job replacing our old boiler! I would recommend their services to anyone needing plumbing work going forward and I will definitely give them a call if we ever need any plumbing done in our home again.

Michael Simon

Incredibly impressed. My first time calling Vigilante -- I saw their van around my neighborhood and when my heater broke I called them. Denton was an absolute pro. On time, fantastic communication, fixed my problem and guided me on how to prevent it in the future. Would absolutely be my first call in the future.

Douglas Tremere

I have use Vigilante several times in the past and they have always been great. Raphael arrived quickly to repair the leaking drain pipe under my kitchen sink. He was friendly, professional & thorough. I would definitely call then again in the future.

C Fuentes

Water heater broke in the morning. I called Vigilante and by the afternoon 2 very professional gentleman were installing a new one. Thank you Mark and partner(sorry I didn't catch your name) for a job well done.

G Hill

Mike R. was very professional and efficient. Thank you for your skillful and expertise work. Thank you Mia

Jon Fusco

The Vigilante team is always responsive, friendly and reliable. It makes it very easy to work with them when scheduling and communication is a breeze. Safraz and Steven from the plumbing team have been fantastic to work with. They took the time to make sure the job was done well, were very careful working in our home, and answered all of my questions so I understood the situation.

Katelyn Tiseo

Faizon was extremely personable and showed up earlier than our schedules time slot. He completed the job quick (clogged drain) and was professional. Would contact him again to help us out!

Michelle Jennings

Called today to have a gas valve installed and two stoves disconnect before replacing. The receptionist answered by asking how could she make me smile today. That made me laugh, it’s like she knew we were stresses trying to find a licensed plumber. We got an appointment for the same day, two guys showed up, professional, wearing mask. We had so much garbage behind the stove. They never made a negative comment. They gave us time to clean up before working behind it. The price was a little pricey but well worth it. We got the job done on the same day. We got what we paid for. Very happy with how things turned out.

james tulino

We have been using Vigilante probably about 4 years now, they are always professional ( from the person answering the phone and all their techs)and complete their job correctly, the first time. Today Denton and Joe arrived to do our annual check ( a.c., heat and plumbing) fixed an a.c. issue.. both gentleman are awesome! Knowledgeable and courteous. You are always left satisfied and happy. If you are on the fence about calling, don't wait call now.

Neidy Fourquet

Peter and Oscar went above and beyond my expectations. I explained to Peter the inconvenience of not having hot water for my elderly mom and he made sure we didn’t have to wait another day. To my surprise, he installed the water heater that same day. He is truly a gem! With technicians like him our city can rely on Vigilante services.

Deidre Green

Mark and Wesley are both great guys!! I found them to be professional , personable and knew the product well. Vigilante should be proud to have workers like them representing the company!! 🤜🏽👍🤜🏽 …

Brian Raimondo

Oshane was awesome! He installed our new furnace and didn't even take a break to get the job done. He took the time to show me that the furnace was in operating condition and stayed to help me get the furnace set up to our Nest. The furnace works perfectly!

Terri Demesa Garcia

Vigilante Plumbing was quick to respond. The plumber/technician who came to my house was prompt, respectful, and clean. He wore a mask, introduced himself, placed booties on his shoes before he entered my home, and used gloves correctly, changing and disposing properly. He diagnosed my plumbing issue thoroughly and quickly, then explained it to me simply, including my options to address the issue. No pressure, no sales pitch...the manager and the owner also let me know they were aware of everything. A bit pricey, but sometimes, you do get what you pay for. Quality work from good people with real knowledge and experience behind their excellent service!!!

Mike Fulford

Peter did a fantastic job fixing our living room Mitsubishi unit. He found the issue quickly, resolved it, was very informative throughout the process and was pleasant to speak with. He wore a face mask and gloves the entire time (much appreciated) and even put shoe covers on when he came into my home. I'd definitely recommend and hire Vigilante again

Samuel Arthurs

Kenny was amazing. He gets the highest level of praise possible. I started a water heater repair journey with a different company that misdiagnosed an issue and charged a lot of money for it. Kenny came on a Friday night (no rush fee and I booked them only hours earlier) and quickly identified the problem and fixed it. The customer service for vigilante was excellent, providing fast answers and the best priced quote I received out of four bids. But to then show up on site and not even ask for money for a quick fix--above and beyond. Rarely do I feel this satisfied with a company doing a home repair. They have secured all my future business.

gezela sarraga

Kenneth Benjamin and his colleague Mark were very professional, knowledgeable and extremely reliable. Our water tank broke down and it was great to have them to keep us calm in a stressful situation! We use this company to conduct our annual boiler inspections and they are our “go to people” when something breaks down. They are the best in the business.

Stacey McCoy

Vigilante came out to repair the Hotwater Heater. They came on Monday and we needed a part for repair, the part was ordered and arrived on Wednesday, Thursday they came back, and repaired the heater. Our tech was Rafael and he was knowledgeable and personable. He explained what was going on, and took care of the issues with ease. Thank you so much for making this experience seamless.

Sean Flanigan

Professional! Was extremely happy and would not hesitate to recommend this company especially Faison. Clean, on time, and fast! He even had to run and get the part needed and still was done quickly!

Matthew Cilento

Peter and Steven spent the day here installing our new AC unit. They were very courteous and professional. The work was done on time and neatly. Thank you to Vigilante Plumbing & Heating for a job well done!!

Audra Dosunmu

Vigilante is an excellent company with pleasant, knowledgeable customer service (Thank you Mia and Jeannie) and very professional service technicians. Kenneth Benjamin and his associate came to assess the situation yesterday, and less than 24 hours later we have a new water heater. The price quoted is the price billed- no surprises. Work was done efficiently and very neatly. I give 10 stars. Thank you!

Julie Pewitt

Faizon does excellent work. He most recently installed a vanity, a new shower system and repaired my sink. I'm really happy with the work and feel that he went above and beyond to make everything perfect.

Doug Jaffe

Joseph did a great job with repair and maintenance on our high efficiency gas boiler. A few other plumbers who we called would not touch it. Will use them again.

Barbara Lawrence

The heating system was serviced a short while ago but had not been activated. When I tried to turn on the thermostat I was not able to do so and called for service. Manny came today and he was able to clear up the problem. He was efficient, and most pleasant. An excellent job and a great representative of Vigilante.

Celia Smith

We have dealt with a few plumbers and because we bought a new condo in Brooklyn (don’t buy a new condo in Brooklyn) our plumbing problems seem endless. Rafael was so kind and professional, showed up EARLY which is amazing and unheard of, and made sure that we really understood the situation. I cannot recommend these guys enough, especially after dealing with other people who were nightmares.

Zita Goldfinger

Mr. Nunez was courteous, friendly and explained clearly and in detail what was wrong and how he fixed the problem. He was also properly masked! Mr. Broza listened attentively and didn't dismiss what we explained about the problem, though it took a long time for our heat to kick in, allowing him to find and repair the leak in the radiator pipe.

Sandra Scott

Vinnie was kind and professional. He was here to consult on a replacement for my faulty ac unit. He took his time with me explaining how my air conditioning options can be more efficient and have better quality output. He also let me know various systems and their pros and cons. I really appreciated his time answering all my questions, no matter how mundane.

DB MOORE

Under the stress of several hot days, new ordered parts that did not work correctly, short time frame -- Denton Diaz of Vigilante did an outstanding job!

Sam Chase

Rafael and his partner came out to assess and provide a quote for the installation of a sump pump in a complex location. He was prompt, incredibly courteous, listened carefully to the situation, provided very helpful advice on the location and installation, and delivered a quote for the work during the appointment. I have had other contractors no-show, take days for a quote, and be generally wishy-washy about this job. Rafael was precise, efficient, and friendly.

Bridget Healy

Prompt, courteous, efficient and pleasant! And Peter left the place immaculate. Did a great clean-up job too once he was done!

Joanna Choy

Safraz was thorough, took time to explain my pipe set up, and recommended a reasonable course of action that felt right for the problem at hand. He was friendly and open with information.

Eustace Inglis

Mr. Kenneth Benjamin preformed like a candidate competing for the Guiness book of world records, with competency, speed, and poise. No fuss, like an orchestra conductor. This comment was not solicited. I would gladly recommend Mr. Kenneth Benjamin and his crew member. They represented the company with dignity and poise. I will gladly use their services again. Thanks for the opportunity. Eustace Inglis

Loretta Lurie

They are always very professional and I was happy with the work. However, they did not leave me the warranty and I have now called twice to find out how to get a copy of it and still have not gotten an answer. I think overall they are the best plumber in Park Slope but this is very concerning that I have to call multiple times to get something that should have been left when the work was completed.

Michael Garrett

We have used Vigilante for more than fifty years. They have always rendered fine service for which I am happy to pay a fine price. They are particularly knowledgeable about old rowhouses and their legacy systems. Professionals such as Frank, Carl and Kevin have become more than just nameless service people, but cordial acquaintances.

Violet Bay

The natural gas hot water heater at my residence broke down at an inconvenient time and needed to be replaced. The installation team arrived on time, and went right to work. They were very professional, courteous and very efficient at the task of getting the heating system up and running. Also they removed the old water heater which was a great relief and as promised everything was perfect. Thank You Guys!

Lucas Deysine

Called in Vigilante Plumbing to inspect an HVAC system and they were responsive, on time (early actually), and thorough in their inspection. They also explain in clear terms what is needed to fix the equipment! Would definitely contract them again.

James Doran

We have used Vigilante for 15 years since we bought this old house. They are not the cheapest but their service is first class. Their personnel have always been top notch but I was particularly impressed with the engineer who came out for our annual tune up this week. His name was Manny, and not only was he efficient but he was incredibly respectful of our strict Covid precautions. Highly recommended.

Sylvia Del Valle Jorlett

The four men that came, Evan head technician (sorry I don't know their names) were so efficient, timely, professional and neat. They took care not to be too disruptive with their work, making sure we have gas and hot water while they are doing the job. Evan repaired the stove which had broken in the process. So glad he could fix it.

Hannah Armer

Manny was incredibly professional, knowledgeable and pleasant to have in our home. The entire Vigilante team has come together to help us figure out the best course for replacing our furnace and water tank, which is a huge job and a big financial commitment. Everyone we have dealt with has been professional, responsive, and considerate. This is the third major job we've done with Vigilante. They are the most professional company around. Highly recommend them.

James May

Peter and his helpers were on time and clear in their communication. Their work was neat and they cleaned up after themselves. Overall a very pleasant experience.

Jim O'Neill

Vigilante made it easy to buy the water heater I wanted from Home Depot, and had it installed the same day. Took away the old one. Worked hard in a cramped space. Left behind a clean professional job. Mia was awesome as dispatcher and helped direct me to the models that would work in our low-ceiling cellar.

Jeffrey Cohen

Safaz did his best to correct this problem but we still have no constant hot water from the coil. He and Robert know their trade well and we all are puzzled with this problem. Next day we tried Manufacturers recommended fix but it failed too. I hope we can correct this soon. Been going on since October when installation was done. Please help. Robert is a true professional who is still helping us to rectify a hot water problem after our heating installation. He explains everything and works neat and clean. Janine in the office is caring and understanding and helps to get things done right with customer satisfaction the number one concern. We hope to fix this problem soon. Robert Smith and Sanchez are true professionals. They work neat clean and explain every point of the work they are doing and why they are doing it. Robert’s patience is beyond compare and he has no problem repeating a point if I didn’t understand it. When asked to correct an issue there was no hesitation on his part to meet the clients needs. It should be noted that his work ethic, patience, performance and mission statement to make sure the client is satisfied places him and Sanchez a cut above the rest in the most qualified plumbers category. Thank you for all you do.

Rebecca Johnson

Just got an initial assessment today. recommnded by a friend who owns his own multifamily small buildings. SUPER professional and high quality --sent a text in advance of the visit with a photo of the assessor (safety; nice); he was able to come earlier than expected and the dispatcher called me to confirm that was ok; covered his shoes in the house so as not to track stuff through; thorough discussion of issues and options. GREAT.

Laura Murray

Really professional. They clearly explained my options for replacing my old water heater. They were also able to come over within a day of my initial phone call. Highly recommend Kenny and Mark, they were polite and provided very quick service.

Harvey Soss

Manny did a wonderful job as he always does. Courteous, professional and knowledgeable, a delight to work with. We've been using Vigilante for many years; they're rather pricey but service such is consistently received from Manny makes it worth it.

Claudia c

Excellent service. The daily technicians were wonderful. They were courteous, on time and very respectful. Willing to answer all questions. My only complaint is that several holes were left not filled in and I was told that would not happen. I now have to pay someone to close holes that were made too large in the first place. I think that’s poor planning when making openings.

Curtisse Waddy

Service provided by Frank Hopkins was highly effective as usual. He expressed knowledge of my heating system and worked efficiently. He continues to display excellent customer friendly interaction. Thanks Frank!

Robert Schirmer

Very professional company. I needed some advice about a leaky shower and bathtub. Josh was friendly, helpful, and laid out all my options clearly. The woman who answers the phone (I think her name was Mia) was courteous and friendly as well. Give Vigilante a try!

Miles Hardingwood

Peter was great! He explained things thoroughly, gave us our options, then made the repair promptly and without incident. He even wore plastic bags over his shoes when he came up from the basement to protect our floors! We were thrilled with him.

Rich Rivera

Frank is very knowledgeable on our Navien system. Top notch if you ask me. He is the all around Technician.

Nick Illobre

Very easy to schedule and plumbers arrived on time with good notice during the time scheduled. Once here, they were great and quickly diagnosed and resolved the issue with the boiler. After other poor experiences, I was very relieved to have things go so smoothly.

Heather Cardinale

They have been amazing we have had them come for a couple of different plumbing issues and not only were they the company with the most competitive price they were also incredibly accommodating. Frank, who has come all three times has been unbelievably professional and incredibly knowledgeable on every front. Throughly explaining what he has done and taking the time to explain all facets of the work. I highly recommend them we have been very happy and will continue to use them as our primary plumber and company to service / boiler mai ten excellent.

Oliser Watson

The Vigilante Plumbing Company were amazing. Provided marvelous service. Depending on the service, for the plumbing problem, it can be a little expensive. However, the quality of the work, is in no doubt. If it is a service, that the company can provide, their teams, will do good work.

Barry Michaels

Relit Pilot for water heater and check for problems gave information about the cost and replacing the water tank if needed

David Porter

Prompt , professional service. Came out here and completed the job when others were giving me a hard way to go. Will recommend this business to all of my personal and professional friends! Keep up the good work!!!

Isaac Rodriguez

Performed exposed pipe inspection in accordance with NYC law 152. From start to finish Vigilante Plumbing exceeded my expectations with excellent communication, professionalism and punctuality. Thank you!

Gerald Siciliano

I have worked with Vigilante Plumbing on numerous plumbing and heating jobs for over 50 years. Kenny, the technician, reviewed the leaking hot water heater and site condition late on Thursday and made appropriate suggestions. The following afternoon his two man team efficiently installed the upgraded replacement hot water heater. Knowledgeable and professional. A job well done.

Marge Holton

I liked that the company sent me in advance who was coming to do the work with his picture. Nice guy too.

Debbie Boswell

Joe gave us an estimation of what had to be done. He was pleasant, informative and gave us the best price for the work. Wonderful personality!

Faye Honor

Vigilante Plumbing has excellent service technicians who are both knowledgeable and nice to work with, as is their office staff. They arrive on time and do the job properly. I’ve been using them for many years and have never been disappointed with the quality of service that I receive.

Lynda Williams

The gentlemen were so professional I will call the company back to do more work. I am now proud to say I have a plumbing company that I can share with anyone who needs plumbing work. Thank you

Barry

I feel well taken care of every time. The whole team at Vigilante is good. They’re just pros. And they're consistently so. Calling their office is a good experience in there too. They're all nice on the phones.

Stephen Kelly

Rafraz and Jorge did an excellent job of uclogging our drain, explained everything, gave us advice on how to avoid this problem in the future, were very pofessional and neat, and cleaned up everything. I would definitely use them again.

Ben Bunch

Vigilante has the best plumbers. Their agents can explain issues clearly and let you know what needs to be done to get the problem fixed. The plumbers are always on time and have a clean and conscientiousness attitude on site. Also more importnaly if the fix is going to be costly I don't feel like they are wasting my time or money. I know it's going to be done right the first time. And If you've lived in NYC long enough - you know a plumber like that is a valuable asset. If you want your plumbing issues resolved I always recommend Vigilante.

Barbara Everdell

Frank is the best. He has been coming here for years. His work is always excellent. He’s so professional and competent. I count on him for all our heating, plumbing and a/c needs.

Robert Gumenick

I'm very satisfied with the service, knowledge and courtesy of the technicians at Vigilante. I had a serious problem with my central air conditioning unit and they diagnosed and fixed it with professional and personal service. They are a company you can trust, although you can find less expensive ones, it's not worth the slightly extra that they may charge.

Ahhalia Smith

Was under a five year maintenance warranty and came to trouble shoot an issue with one of the ductless blowers. Frank was very professional and took care of the issue

Richard Lloyd

The workers arrived on time, examined the defective pipes and decided upon a plan of action. They had all they needed for the job in their van, even the large diameter pipe. The work was done in a reasonable amount of time. Clean up was thorough. The demeanor of the technician and his aide was friendly and pleasant.

Victor Ney

I invariably have prompt and exceptional service from Vigilante Plumbing. I've been a customer of theirs for 20+ years. Their staff are always courteous, they invariably clean their work areas, and they graciously answer my questions. Frank knows my HVAC system very well which gives me a lot of confidence.

Ian Carnduff

Peter was great, straight forward, knew his stuff and no BS.

Heath Downes

I could not get my boiler to come on and my family was freezing. Curtis came quickly, wore his mask and covers on his feet to keep my floors clean. He was polite and efficient and quickly figured out what was wrong and fixed it. Great service. I would definitely ask for him in the future.

Edwin Alleyne Jr

Kenny and his associate were very punctual and professional. They removed my old water heater and installed installed a new with no issues quick and easy. Thank you.

Julio Terra

I’ve had two really great experiences with the team from Vigilante. Last summer my central AC broke, they came within a day, they were on time and fixed our unit for a reasonable price. I thought I would need to replace the entire unit, it it turns out that we just needed to change the capacitor - which was much much cheaper than a full replacement. Both times they sent the same technician to our house - a young man name Frank. Frank is friendly, on time, and very knowledgeable. Will definitely use them again.

Lillian Cabezas

Vigilante is my go to company for all my plumbing and heating maintenance. Their service men are expert, courteous and always on time. In a nutshell, they're awesome. I recommend them highly.

Gary Mirabelle

Curtis Passade & assistant were excellent, very professional & thorough in their inspection and very polite. We always rely & trust Vigelente for all our plumbing & heating problems to be resolved by them. Thank you for your services.

Michelle G

Rafael and his assistant arrived early, explained our options in a detailed and understandable manner. Provided professional service and referral for the additional work needed. We highly recommend Vigilante and Rafael.

Gladys Garcia

Kenny and Mark were very professional and courteous. They were also very efficient and knowledgeable. The team arrived in a very timely matter. A leaking water heater can pose a danger to a home. Happy with service.

Molly Osberg

Every time I use Vigilante they're the absolute best; Faizon came to check out a toilet issue and ended up fixing a vexing issue with my kitchen faucet out of the goodness of his heart!

Christian Thom

Mike is a total pro. He was able to assess the size of the boiler needed and calculate how we could keep our costs down and keep our units satisfied. Professional, knowledgeable and personable.

Kenneth Kiesnoski

Vigilante Plumbing had an appointment available within a week, and the technicians showed up on time. They were friendly and professional and the job was completed in a timely manner. Very satisfied with the work.

Anthony S

Matthew was knowledgeable and professional, he owned my issue from start to finish.

Sonija

Needed to have my hot water tank replaced due to the recent hurricane (Ida). Mark and his partner came out removed the existing tank and installed the new one. I appreciate their work and professionalism.

Marie Cergol

Mike came to consult with us on a HVAC installation. He was to the point and seemed knowledgeable. We’re looking forward to his recommendations and estimate.

Arash Mokhtar

Vigilante always comes thru with quick and professional service. They are always knowledgable and kind. I rely on them for all my plumbing and HVAC needs. All of the pain and pressure of a problem are relieved and I can count on them to do the job thoroughly and without further issue.

Edward Gonzalez

I felt very comfortable that Mike explained what the job entailed at my Mom's home. I will definitely consider their cost estimate to install a new gas steam boiler and gas hot water heater.

LISA BERMAN

I had an excellent experience with Vigilante. I called to make an appointment the morning my central A/C was no longer cooling my home. Vigilante was able to send someone over within an hour of my call. Their technician, Robert, was wonderful. He exuded competence, reliability, and trustworthiness. After checking out the A/C unit on our rooftop, he very quickly assessed that we needed a new capacitor. He checked to see if he had the part in his van, found one, brought it up, replaced ours, and got the A/C running again. I could not recommend Vigilante more highly.

Tamar Keil

Plumbing - replacement of my kitchen sink pipes. The technician was great! He was friendly, professional, efficient and effective. Making the appointment was easy and Vigilante even sent a picture of the technician beforehand.

HARVEY MIZRACH

Friendly, knowledgeable, found the problem quickly and tested the system out before leaving. Rafael did a great job. Congratulations to Vigilante Plumbers for having such a great professional on your staff.

Rose Kit

Denton was very responsive and knowledgeable. He took the time needed for a thorough investigation of the issue and explained what caused my heat to shut off. I would definitely hire Denton/Vigilante again.

Lee Dillon

We had a great experience with Vigilante Plumbing as always. We were especially impressed with OBED S. He did an amazing job. He was very thorough, got all of the work done efficiently and his customer service skills are impeccable!

Teresa Poor

This is a professional, reliable, reasonably priced shop. I got my water heater problem resolved in one day. The person who answered my morning call triaged my problem, explained pricing, and scheduled plumbers to visit later in the day. I got a call before the plumbers arrived. Danny and Jonathan, the two plumbers, were complete professionals. They had all the necessary parts, explained the problem and the price to me, and then quickly went to work. They worked hard to resolve the issue and to keep me informed at every step. Much appreciated.

Salvio Randazzo

Denton was a great technician! Very courteous and professional. Thank you Vigilante and crew!

Anthony Cochran

Responsive & courteous team. Got the job done in a timely manner.

Michael Kaplan

Manny came on short notice. He did an excellent and honest job. He was pleasant to deal with and truly knows his way around a boiler. I gave Manny and Vigilante 4 stars. The company has a new customer!

Keith Hefner

As with many plumbing problems, my job was not straightforward. Faizon Boyd from Vigilante tested and diagnosed several possibilities until he found the source of the problem (a stoppage). He also had to install an outdoor faucet that was not a straightforward job. He went above and beyond to make sure that it was installed in a way not just worked, but that also avoided a potential future problem.

Shawn Fisch

Curtis arrived Covid safe and was able to figure out a way to tackle the problem. He presented all the options and was professional and friendly. I am confident in his expertise and work. I am sure he will be able to fix the leak. Follow up: Curtis found some old pipes under the sink and was able to fix it quickly and even cleaned up afterwards. I will always use Vigilante should I need them in the future. It is good to find a business you can trust.

Shantel Risher

The job was done swiftly and in a professional manner. Faizon was able to walk us through the problem and discuss the process about how he would resolve the leak.

Steve Rappaport

I don’t usually write reviews online but I feel compelled to write one about my recent experience with Vigilante Plumbing, Heating, and Air Conditioning. I have owned a house in Park Slope for thirty years and during that time I have hired carpenters, roofers, plumbers, and other craftspeople to do work on my house, but I have never had an experience like the one I had recently with Vigilante. I needed to replace my thirty-year-old furnace, and I thought about replacing it with two furnaces since I have a two-family house. Will Vassallo, the service manager, came out to do an estimate. Two other companies from which I got estimates stopped by, took a few measurements, and emailed me an estimate. Will spent about 45 minutes at my house, carefully evaluating and explaining the various options, and because installing a dual-zone heating system in a 130-year-old brownstone is complicated, he came back a second time with Sal Vigilante - the owner of the business! - just to make sure that everything was right. In the end, I decided just to replace the single furnace. Since it was March and still cold, I was concerned about getting the job done in a single day, but Will guaranteed that they would do just that - and they did: the crew arrived on time, and got the job done by 5 PM! The two men were friendly, answered all of my questions, were respectful of my house (they wear booties over their shoes so they don’t soil floors), and when the job was done, they carefully explained the new wireless thermostat, double-checked the electrical wiring, cleaned the site thoroughly, and made certain that everything worked perfectly before they left. As I said, of the many craftspeople I have hired over the past thirty years to do work in my house, Vigilante Plumbing, Heating, and Air Conditioning was by far the most professional. I recommend them highly!

Sebastiano Andrea Vidozzi

Our AC broke down during the hottest period in recorded history..Frank came the day after and diagnosed the problem immediately. He came back to fix the issue as soon as the part became available. Unit works like a charm now. An affable guy as well as professional

Lisamarie Moore

The plumber showed up the next day, on time and as promised to replace our defunct water heater. Very professional and friendly, would recommend and hire again.

ELIZABETH Abrams

Mr. Curtis actually showed me work that he did using my nieces IPhone. I was at work, so I really appreciate that. He was very professional at his job. We need more people like him in this world. Thank you so much for providing an excellent Licensed plumber. Enjoy the New Year!! Mrs. Elizabeth Abrams 1363 Prospect Place Brooklyn

Robert flores

Grateful for Vigilante’s attention to detail. As it’s said, the devil is in the detail, well these guys have proven themselves above and beyond. From the moment they pick up the phone till the issue is resolved. I’ve even called on them for suggestions and directions with problems concerning permits and things of that nature. You get what you pay for, and that’s all I ask. Thank you guys, Aaron Jaker, Mia and the rest of your team. God bless, be well.

Alan Baxter

Mr. Benjamin and his colleague did an EXCELLENT job of installing a new toilet. The connection was done beautifully, and they spent extra time cleaning up. They were early and very meticulous and respectful in their work.

Barbara Mullings

Mark and his partner did a exceptional job very professional very informative fast and efficient will definitely recommend I can’t say enough GREAT GUYS GREAT SERVICE.

lisa buley

Rafael and his assistant were amazing. They were able to fix my leak and repair valves. I was in such a bind, and they came through for me. So appreciative

Mikey B

Fixed leak under kitchen sink. Good job. Good price.

Nancy Boissy

Helpful service and identified my washing machine plumbing issue.

Joan Wong

Rafael and Wesley were very ver prompt, responsive and professional. They wore sleeves on their shoes to not dirty my floors, did their job efficiently and explained what they were doing every step of the way. I would use their services again.

Katherine Cooke

I’ve said it before and I’ll say it again. We’re regulars with Vigilante for a reason. Great service! They’ve replaced our boiler and hot water heater as well as numerous other calls for things that go awry in a 1925 house. This most recent call was for regular boiler service. Curtis arrived on time and with the red foot covers not a speck of dirt was left behind. All tools are sanitized before the job and the work area is sanitized afterwards. Vigilante is a little expensive but worth every penny.

David Congdon

Denton Diaz of Vigilante Plumbing came by to do a preseason check on my boiler. He found that the boiler was not getting power because the fuse and 24 volt transformer were blown. I replaced the fuse and transformer, and Vigilante returned to complete the check. I now can go into the chilly season knowing that my boiler is working great. Thanks, Vigilante!

Diane

Excellent service from beginning to end. I recommend Mark and his partner any day of the week, month or year!! Their patience, knowledge and professionalism was exemplary. Thank you!!

Helen Gilchrist

Vigilante reacted immediately and made a plumber available with my first call. Michele came and advised me of my options with regard to fixing the old or investing rather in a new toilet. We went thru the different options together. Then we arranged for a return appointment to install the new toilet. The workers were professional and courteous. They installed the toilet quickly and professionally. The only thing is that they didn't clean up after themselves that great and I had to spend some time cleaning, but it is hard to get every bit of plaster and markings and such made around the work area! The toilet is wonderful, but it has a low flush pressure which we think may be due to a more ecological style (less water waste). I would definitely call Vigilante again!

James Leggio

There's just one bathroom in my apartment, so emergency toilet bowl repairs can be not only worrisome but physically urgent. The nice guy from Vigilante showed up in under an hour, talked me through the diagnosis and costs, completed the repair quickly, and then explained the long-term options for keeping this essential porcelain appliance in good working order. Vigilante actually made me feel better about my place.

sonia roberts

Ben & Mikhail are awesome service pro technicians. They are very knowledgeable and very professional. They did a great job installing the water heater and repairing my furnace. I am very satisfied with their service. Thank you Vigilante Plumbing for sending me two of your best technicians.

John Shapiro

We have employed Vigilante on and off over a period of decades. Four out of five times the service is A+. The other times B+. On time, polite, thoughtful, efficient, etc. They seem expensive (hence four not five stars), though that comes with the trade-off that their large staff means that they can respond fast when needed. Generally, two of them come: a more senior and more junior plumber. Like training hospitals--I think this leads to better service because the more senior person is taking her/his time so as to also use each visit for training: So often plumbing involves detective work.

Katia Diaz

Vigilante is a employer I discuss with all my circle of relatives and buddies to apply. They deliver extraordinary service and do a very good job. Everybody who I recognise that uses them are very happy with there service and will keep to apply them for all there plumbing wishes.

Leonid Epshteyn

Anthony provided fast quality service. I was really impressed to have service in an hour, after calling for help.

Aurea Lopez

I have used vigilante services in the past and it has been a great experience. I had the pleasure of meeting Curtis today, and he was polite, thorough, and went above and beyond. I highly recommend. Thank you.

nina mainer

We need furance he was patient and gave an explanation of what was going on.

Constantina Zavitsanos

josh was fantastic! on time, super knowledgeable and very kind too!

ayesha habib

Denton was thorough and patient. Set up a follow up as needed. He was also brave around my loud dog barking all over the place.

Evonne Gilliam

Matthew was prompt and fully explained the issues, especially since I was not on site.

T Dennis Sullivan

Jose Genao and a colleague did an outstanding job in a challenging heating system repair assignment. He was very professional in his work and took the time to explain everything that needed to be done. I could not have been more pleased! Throughout the project, he was backed up by the entire Vigilante team. Bravo Vigilante! Dennis Sullivan

Abu Amir Omar

I just watched this company on the News, this technician was called to the residence by neighbors to check the elderly man heating system. When the technician Vincent Rizzo checked the boiler was over 40 years old. And he knew this elderly gentleman could not afford the replacement, and he was in the freezing cold. This technician Vincent Rizzo didn't just up and leave, he called his boss, who could have said "get out of there". NO! the bosses got together and decided to help another human being out. They gave him a new furnace, and water heater FOR FREE! Over $12,000. This is what you call Great People, Great Company, and Great Americans. Thank you! Your number is saved in my phone from this day on.

Wesley Harrison

I thought I knew who the best plumbers in Brooklyn were until I met Vigilante plumbing. After multiple frustrating attempts to get an appointment with another company and finally agreeing to a $240 fee to show up on a Saturday (even if no work was completed) I decided early on a Friday morning to give Vigilante a call, to see if what they say about 24x7 service is really true. They are not lying. I first called at 7:00am and got a message saying their office was closed but I could get a live representative if I wanted to for emergencies. I hung up figuring this problem really wasn't that serious and didn't require that level of service. I called back at 7:30 to a get an immediate answer from a representative who asked me "How can I make you smile today?" From then on I knew this experience was going to be good. The representative got an understanding of the work I wanted to get done and said she would be able to have someone stop by within one hour. I was in shock. To make the situation even better, the representative showed up early, by 8:03am. His name was Mark, excellent technician with 28 years of experience. I explained to him the work that I needed and he provided me with different options as to how I could be approached and gave me upfront pricing on each of the options. His work was fast an efficient and I was amazed to see the excellent technique he used to perform a task that I struggled with trying to perform myself. The cost was very reasonable and considering the speed of the service it was pennies compared to what I'm sure I would have had to pay elsewhere for that level of professional work.I will be coming back to Vigilante for all my future plumbing needs. Needless to say I promptly canceled my appointment with the other plumber on Saturday. They didn't even care to ask why I was canceling. Vigilante made my day, if you choose to use them I'm sure they will make yours.

Francesca Aorta

We are a business and Vigilante has been our go to for HVAC!! As a result of the COVID-19 and CDC guidance to maintain a healthy workspace they are installing top of the line MERV-13 Filters and a UV LIGHT that will kill bacteria!!! The tech Frankie has been efficient, professional & knows his stuff!!!

Sandriena Walder-dorsainvil

I normally don’t leave reviews but Roy did such a fantastic job I had to take the time to leave a review. Roy was on time he was able to educate me on the system and the work that was needed . He was knowledgeable and took his time to answer all my questions. Thank you so much .

Fang Han

Rafael and Wesley helped with evaluating my leak issues today, very professional, friendly and patient with my questions. They wore their masks the whole time and put on their shoe covers when entered in the apartment. The job required opening up my ceiling; they did a great job covering things up and helped clean up before they left. Thank you!

Gary Levy

We called Vigilante to diagnose and fix a leaking radiator. The service team arrived within the allotted time window, was extremely thorough and did a very good job explaining the problem before I agreed to have him do the repairs. I would not hesitate to call Vigilante again in the future.

Diane OConnell

Mike was great. He was professional and informative. We plan ot hire them to install our hot water heater.

William Prensky

We have been customers of Vigilante for decades, through three generations of Vigilantes. We have always found them to be exceptionally good and attentive and reliable. Robert Smith came this afternoon in the height of a heatwave in response to an emergency call about our central a/c. He quickly determined the problem and found a way to fix it within an hour - and is now planning a permanent repair for us to ensure it doesn't happen again. He was extraordinary - very clearly focused on the problem and knew exactly what to look for and how to fix it. It was an exceptional experience for us as customers and I can't recommend him highly enough. He has our gratitude and we are so happy he came.

Nina Mascheroni

They were very helpful. I had to work in the morning so they made me their first appointment of the day. The guy was very helpful and looked into warranty information and pricing to replace our water heater if we had any other problems with it. Will definitely use them again if I have to.

Steve Meacham

Vigilante came on 10/20/2020 to do maintenance check-up on our boiler and assist with winter shut down of our split unit AC system. Safraz Khan was friendly, thorough and highly professional. We know Safraz from when he had helped us with a waste pipe repair problem. Our experience with Vigilante staff has always been very good. AS an aside we just finished our 2cd summer with teh split unit AC and we are very satisfied with its performance. This is my second review of Vigilante so it is an updated review: 6/9/2019 We have used Vigilante for many of our plumbing and heating needs over the past 10 years. We recently installed a rather complicated split unit air-conditioning system on 3 floors of our house. We can sum up their service in 2 sentences: 1. They are very professional and do a good job. 2.They are not cheap. But when is getting anything done in New York City cheap unless you are very handy yourself or have a plumber friend who will do you a favor? I think Vigilante is especially good when you have a complicated job (like installing a multi-floor split unit AC in a 120 year old house) , and you need to get it done right the first time. (Don't even think about doing a job like this with someone who is inexperienced - way too complicated). Mike, the estimator from Vigilante, was the only HVAC professional we spoke to who suggested a creative way to run the AC lines through the cellar and up through the middle of the house so that we could (1) hide the AC lines to the extent possible and (2) hide the 4 mounted AC wall units. We live in a 120 year old, very traditional style house and we wanted to hide the AC lines and the mounted wall units to the extent possible. Mike's suggestion worked very well and we are happy with the outcome. We can now cool all floors of our house and the AC is whisper quiet. The installation, which took 4 days, was handled very professionally by Robert and an alternating crew of 2 - 4 people. Robert was the key person during the installation and we have a lot of respect for his knowledge, expertise, and professionalism. Following Mike's proposed plan, the installation team had to run a lot of AC lines through our house. They had to make a number of holes to bring the lines all the way from the cellar up through three floors of the house, but they minimized the damage and we were very satisfied with the result. The AC lines and the wall units are mostly hidden and the AC system seems to be working well. Of course all this good work comes at a price. As I mentioned before, Vigilante is not cheap. But retrofitting a 4 head split-unit AC into a 120 year old house is a complicated, once in a lifetime job. Once it's done , you never have to do it again. So for us, the price was worth it. There was one add-on cost which left a slightly sour taste. Vigilante does not provide the separate 220 volt electrical line running from the fuse box to the outdoor condenser. They recommended an electrician to do the work and we did not look for an alternative because we were out of town, and we wanted to make sure the electrical work was coordinated with the Vigilante crew. Anyway, this electrician and his 2 crew persons not only arrived late, but they charged us $2900 for less than 1 hour of work to string the 220 volt line. (And the 2 crew persons did all the work) . Even for NYC, this seemed like an outrageous price. But aside from this one hiccup, our overall feeling was "expensive but worth it" and we are happy with our system. ____________________________________________________________________ Prior Review We have been dealing with Vigilante for over 10 years. As usual, the employees were super professional and efficient. They showed up on time, got the work done quickly and were extremely courteous and pleasant to deal with. They cost more than a handyman, but when you need a job done quickly (we had guests) and done right -- call Vigilante.

John Colton

Rafael did an amazing job repairing my house trap on my sewer line. He took the time to listen and answer my questions, provided a quick quote and then got it done on record time!

Norlene Noble

Needed to have gas piping system inspection done at my house. Mike showed up on time, very knowledgeable, pleasant and made my experience seamless and stress free. Highly recommend

Anthony DeVito

I had a leak in my basement from a drain pipe section that went into the main waste pipe under the basement floor. I called Vigilante, whom I have used before, and scheduled an appointment. Michele Papa was the lead who arrived with his co-worker exactly as scheduled (and it was great that Vigilante called me that morning to inform me the men where on their way). Because the pipe into the floor was broken from the years of use, Michele immediately recognized that this job might be larger than originally planned. He took photos to provide the home office and also arranged for his supervisor to stop by before work began to confirm his findings. Michele provided me an appropriate estimate range with the caveat that it would be refined once he opened the floor to assess the situation with the main waste pipe. Michele and his co-worker were extremely thorough and provided me specific options to allow me to choose the work to be done. They finished the initial install of the new pipe and did a great job cementing the basement floor. At each step of the procedure they had me check the work. Given the cement needs 48 hours to completely dry they are scheduled to return the end of the week to complete the job. They made sure to clean up any debris from the job and take it with them. Evidence of my satisfaction is that I will have them, when they return later this week, install an exhaust outside for the dryer in the basement. I recommend Vigilante and Michele in particular without hesitation.

Pat Murray

Rafael Nunez is the BEST! Arrived spot on time, was courteous, clearly explained the problem (unprotected water feed) and fixed it. Vigilante should hang on to this guy!

conradandrose

had a very good experience with mike s. and his apprentice in replacing my gas hot water heater. they came promptly, within 3 hours of my initial call to home depot. they protected our carpeting with "butcher?" paper. they were both professional, helpful and did a good job. also the cleanup was great. all, and i mean all, paper, boxes, pipes, etc. were removed, stuffed into their truck, and taken away. most importantly, we now have hot water!

Andie Dee

Denton and Joseph were great! Answered all my questions (and I had a lot of them) and performed an eval quickly and professionally. We figured out what was happening with the humidifier, and they're coming back to replace a filter next week. Thanks for your professionalism, patience, and good humor.

Mary Woodruff

I have used Vigilante for gas inspection and also for plumbing. While they are not the least expensive option, they are very professional and good at what they do. It is service you can rely on and they are very responsive.

Justin M.

These guys are amazing! Fair prices, and everyone was super friendly and professional (and didn't turn their noses up at me because I know nothing about plumbing.) One thing that is worth mentioning is that even after Mike came and fixed my sink (on time and all) - he came back to my building when I called again: the blockage in my pipes went down to the neighbor's unit. He came back and proactively checked with every neighbor in the building to make sure that the problem in my apartment didn't go on to effect anyone else. Respect!

Jessica Hartshorn

Super pros, very clean and professional and they did the job right. It wasn’t cheap, but our busted pipe required a full day’s work to replace so we knew going into it that it was going to cost some money! Well worth it to have it done well.

Ann Marie Stefanuk

I had used your service in the past and was satisfied with the work and price. My plumber moved and you were recommended. From those results I felt confident calling again. However I was SHOCKED. The gentlemen were courteous and efficient and unclogged my kitchen sink through the trap with the auger. A short visit. My SHOCK was with the PRICE $353.17. As a senior citizen it is a hard hit for a sink. I checked with many other professional sources after the work was done and all agreed it was very High Priced. I was going to call you but received a e-mail review. I give you 5 stars for service. ONE (1) for pricing. Yours truly, Ann Marie Stefanuk I give you 5 stars for service and courteous workers. 1 for pricing. I was going to call you but this e-mail came. Yours truly, Ann Marie Stefanuk

Yuka Matsugu

This is our second year to use their service. They are on time, knowledgeable, can recommend the best possible option under our budget, honest with their pricing from the beginning, etc, etc. They are definitely not the cheapest option out there, but we love their service and professionalism. Only issue, which we had, is that when they find unexpected issue and have to come back, they don't send the same technician, and the second technician often doesn't know all the work that we discussed with the first one. To solve the problem, we highly recommend anyone in the same situation to call the company to confirm the details of your second appointment. The lady, who answers the phone, is very good at managing the details and is super helpful to meet your requests.

Joanne Walsh

I have a contract with Vigilante to service my Heating and Air Conditioning seasonally. During their last visit I also needed a faucet tightened, which is in a hard to reach area and was tricky to get to. I was ready to just live with the loose faucet as it was, but the technicians were determined to figure it out and fix it before they left. The two technicians that were sent were professional, pleasant and friendly. I highly recommend Vigilante Plumbing.

B O

Matthew was very professional, attentive and took the time to do extra caulking in bathrooms.

Dee Giordano

Vigilante Plumbing handled everything very quickly, Manny & Kenny did a great job installing the new water heater and removing the old one. Quick, neat and very polite and respectful. Would definitely call them again.

Graciela Mendoza-Dominguez

Antonio was very professional and he explained what he was doing.

Joseph DeSanto Jr.

I have to share. Vigalante Plumbing provides any type of plumbing service/ work you need. We had our hot water heater (boiler) replaces with a new one which was delivered here and installed by the professionals working at Vigalante; a warranty was provided by the company that built the boiler (ten year) as well as a service warranty by the service. The kitchen sink was a disaster, being a relic of the times and it was just due to be replaced and the plumbing (excess) was resolved with a new sink that was installed by Vigalante. I have been happy with the service of this company moreover their selection of capital goods is made at the local Home Depot and Lowe’s as well as the local plumbing and hardware stores which is always nice when a company utilized its abilities in working with the local business especially when there are extraordinary projects or products that need to be addressed. As aforementioned this is a good company and I would highly recommend them.

Stephen Culhane

Very good, responsive and professional plumbing firm. Vigilante has helped with my heating system, water heaters, and general plumbing issues for a number of years. Strongly recommended.

Vandra Thorburn

I have been with Vigilante for more than 20 years. They have the records on all my plumbing and heating.. so I feel completely safe with Vigilante.

Elena Margarita McCalla

Mr Boyd was the technician who diagnosis a bathroom leak in our three family house. He was thourough in his inspection and recommendations.

Amanda B

On the date of scheduled service - hot water heater replacement - I received a call from the office to let me know the technician was on the way. The technicians arrived shortly after, and introduced themselves before getting right to work. Sean L. took some measurements, and let me know that the existing water heater was shorter than the replacement they brought. He took the time to explain how that would alter the installation, and to call the supplier to see if they had a shorter tank in stock. He found that they did have a model that was the same height as our current heater, and let me know the differences between the two models before going to pick up the other heater, which he quickly installed at the price quoted for the other model. Fast, efficient, and happy to answer all my questions.

Katherine Cooke

Big fan of Vigilante Plumbing. They have replaced a boiler and a hot water heater for us, and service our boiler annually. The BEST thing is that their repair techs wear these red booties over their shoes and keep the house spotless coming in and out. Repair personnel are professional and punctual. There's always a call when they are on the way. And never a mess when they are finished.

Alexander Carpenter

We've had Vigilante fix various plumbing issues in our building on several occasions, and they've always been great. I'd definitely recommend them.

Jason Paulsen

Manny is a top notch, world class professional that exemplifies the Vigilante service experience. He is always on time, ensures that building utility service lines and infrastructure surrounding fire safety systems in my building are thoroughly tested. I recommend Manny, and Vigilante highly.

J Johnson

Wow! Just saw the Channel 5 news story on the life saving boiler and water heater work that you provided to the elderly gentleman in Brooklyn. Way to go! It brought tears to how considerate and caring your company is. Thank you for being an angel in that gentleman's life.

Paul DiPaola

I worked with Michele at Vigilante and he was great. Michele was originally called in to fix a corroded pipe above the boiler. On the first visit, he looked at all the pipes and found other bad pipes-the guy is thorough. On the day of the repair, he arrived at 8:01am for an 8am appointment and worked through the day replacing corroded pipes attached to the boiler. In the process, he found an additional dangerously corroded pipe and fixed that one too. He executed perfectly and left the place spotless. I highly recommend Michele and Vigilante Plumbing. Our building has used them for boiler emergencies and they are responsive, efficient and professional.

Joseph Marino

Julio García was professional and prompt. He was masked, feet covered and explained everything he did at each step of the process.

Susan Edgerley

My daughter had a pipe burst and the landlord was not responsive. Vigilante had someone there in 20 minutes, and when the super showed up to address it, left and didn’t charge us anything. So great.

Peici He

My unit had no heat and hot water in the serve cold weather. I found Vigilante on google and called for emergency. The service of this company is excellent! The staff, Mia is very friendly and amazing. She responsed to my issue so quick.

Chris Sabatella

Incredibly courteous and professional. I assumed replacing a water heater on a Saturday morning would be a nightmare but Vigilante took care of everything in half the time I expected. Frank and Mike were great to deal with. Highly recommend them.

Yvette Mieles

Excellent service I tell you! I received a notice for my building from DEP saying I needed a back flow cross connection device installed. Not knowing what this was or what it does, I was referred to Vigilante Plumbing, so I called and spoke with Rich Rivera. What a huge help he was. He not only took control but he explained as to why I needed the device. It was an eye opener. Needless to say living in Florida and maintaining a building in New York is not the easiest. He was able to send all documents electronically. They offered finance at 0% "hello??? Interest free loan why not" and completed the installation without any disruption to the restaurant or tenants. He also looked at my heating boiler and gave me some tips for better efficiency options. I will definitely keep their number on my fridge as I will be using them from now on. Throughout it all I can not express my gratitude to Rich, Dwaine, Lloyd and the rest of the Vigilante team.

Evelyn Tully Costa

Manny Johnson was prompt, diligent, knew just how to inspect and service and test our heating systems in two houses. He took extra care and was quite fastidious about this work. Not only deserves praise but a raise!!!

Nick Soup

It was quick and easy to schedule the service. The plumber came on time, did the work quickly and cleanly and also answered my questions regarding a few issues. Prices seem to be fair compared to what I've heard about similar service. I highly recommend this company.

Anne Schotter

Vinnie was extremely knowledgeable, prompt, and a pleasure to work with. He was good at analyzing my home water back up problem and offering thoughtful solutions.

Anita Alexander

Very professional, fast and very clean. I would gladly use and recommend their services to others.

Jerrold Alpern

Mike was professional and wonderful in the highest degree. Hard to convey the extraordinary level of his service. Aces all the way!

Jack Powers

We talked to a dozen AC companies about installing mini splits over the years. Mike from Vigilante was the first to sketch out an installation plan that would have minimal impact on our old Park Slope townhouse. Then the chief installer Peter and assistant Drew did a terrific job of concealing the tubing and wires through our basement and closets. They had regular oversight from an old pro on staff, and they called in backup for conventional plumbing work. Peter and Drew always told us what they were doing. They were very careful about drilling holes and mounting pipes, and they brought the job in on time with no big surprises. You wouldn't normally think it about HVAC installers, but the Vigilante crew are real craftsmen of this particular discipline. Thank you Peter and Drew.

James Lema

very experienced crew arrived at my home, polite, clean and capable. Replaced entire drainage under kitchen sink, trap , bends, fittings, and it came out better than what it ever was. JOHN THE PLUMBER WAS FANTASTIC

Idelle Nissila

First of all I appreciate that I didn’t need to guess about when the project would commence. Scheduling was done in a professional manner. The plumbers were knowledgeable, efficient and courteous. I will definitely use Vigilante Plumbing in the future.

Rena Rice

We have been using Vigilante for all our plumbing for over 40 years. Today, technician Rafael was professional, courteous, and skillful.

Shirley Paillant

I'm pleased with the work that was done. Very professional, took time to explain the cause of the issue and what was needed in order to resolve this problem. Mr. Boyd, it was a pleasure!!!

Anne Jaron

Vigilante did three heating related jobs for me in the last five months: pre-season boiler check, chemical cleaning of heating system, and a repair of a pressure valve in my gas boiler. Service was prompt. All my questions were answered. Documentation of estimates and receipts was easy. I was not made to feel foolish for asking questions. Waiting time for a neccesary part was only a few minutes. I plan to continue with them for maintenance. This company engenders trust.

Sandra Bloomberg

The technicians, Bill & Ishmael, were very professional: They arrived promptly, worked efficiently and corrected a number of issues. They were careful with our property and that of our tenants. They completed the work with helpful observations and options concerning ongoing maintenance.

Cecil Holland Jr

As usual when we use Vigilante (as we have done for many years), the technicians were prompt, courteous, helpful and skilled.

Liz de Freitas

Had a very good experience replacing my water heater. The technician was Luis R. and his partner (didn't catch his name). Both were very professional. They got here early; put down rugs to protect the floor; did everything carefully and cleanly; etc. Good guys and a well-done job.

Michael DuBick

I had a badly clogged drain in my kitchen sink caused by incorrectly installed plumbing by the contractor who renovated the building decades ago. Vigilante Plumbing responded promptly to my request for service call and diagnosed the root cause of the problem. It meant opening up a wall to gain access to the drain pipe, replace it at the correct pitch, clean the remainder of the drain line and thoroughly tested the results. A complicated job done very well with courtesy and professionalism. The technician on the call was efficient and clearly explained the options, consequences and costs during the job.

Carmelita Wonderfunk

I found Vigilante through a google search. The online chat feature was easy to use and courteous. I received a call promptly to schedule an appointment. The plumbers showed up on time and fixed the problem for a reasonable price.

Nathan Ophardt

Concerned that a knocking noise from one of our sinks, we had Vigilante come out to look at it. Mike S listened to my explanation, and my worries that it was a complicated "water hammer" issue. He looked at the sink, and fixed the problem with a simple valve adjustment. With the other work happening, he didn't even charge for the simple fix. Quick, knowledgeable, and I never felt like he was looking for the most expensive fix. Definitely will use Vigilante again.

George Nguyen

We normally love Vigilante. They've saved us more than once in the winter, but this last visit left something to be desired. They replaced some parts, but they didn't fix the heat, forcing us to bring someone else in to finish the job.

Guemallie Aime

I have had the chance to meet with Mike R. through Home Deport. He was very informative and fit right in as part of the family. He in empathetic towards your needs and will go the extra length to get the work done and to assist you through the process. I guarantee you will not regret calling Mike at Vigilante Plumbing for your next plumbing work at your home.

Claire Israel

Just amazing experience. Faizon was fantastic, knowledgable, personable, perfectly on time, explained everything that they were doing and fixed it quick. Great experience. I'm really happy and I'm never happy.

William Russell

I LOVE VIGILANTE PLUMBING! I have been living in my apartment for almost 3 years and they have been a pleasure to have addressing any of my concerns. The technicians are polite, intelligent, and honest - I can't ask for much more! There is one technician who has been OVERWHELMINGLY helpful and amazing in his service to me - Bill. If you call Vigilante (and you DEFINITELY SHOULD), ask for Bill...I promise it will be worth it!

Antar Jones

On the coldest night of the year (for really the last several years), I called my plumber to fix my boiler on an emergency basis. I have been his customer for over 10 years. He told me he would call me back in about 30 minutes. He did not. He did not respond to any further calls I made to him. Then, I called Vigilante Plumbing at about 10:45 PM. A plumber was at my house well within an hour and fixed my boiler. The plumber, Mohammed was extremely professional and courteous. Someone came the next day to inspect it further and had recommendations to maintain the boiler in the future. It was not cheap, but I felt good about the money I spent and that my family and my tenants would not spend the night in sub zero conditions.

Rob Penty

Vincent arrived early and was knowledgable. I've used Vigilante in the past and always been pleased with their work.

Neil Cohen

Vigilante came to repair a couple of leaky radiators and check the others. Michele Papa was the technician. Michele was friendly, courteous and knowledgable about the heating system in my brownstone. He made the repairs promptly and expertly, and—an added benefit—he thoroughly entertained my dog.

Mark Forscher

Excellent work: prompt and professional. The Vigilante Plumbing team replaced a broken toilet quickly and expertly. From my experience I'd highly recommend them.

James Morgan

After four days with a broken toilet and an elusive plumber, I called Vigilante. We set and appointment for the next morning, they came when they said they would, did the work promptly and courteously, and now my toilet works! I would definitely call them again.

Theresa Vorvolakos

Mike was very professional, knowledgeable and helpful.

Pia

Faizon was on time and super efficient in looking at a drain that led to flooding in our basement during Ida. He quickly diagnosed the problem, explained it, and ordered what is needed to fix it without doing any unnecessary work.

Joshua Beyer

Denton is an excellent technician! The Vigilante staff was friendly and communicative. Highly recommend this company.

Jennafer Savino

Frank was on time, super kind and very knowledgeable about the issue and our system. He clearly explained the root of the problem and the permanent vs temporary solutions.

Wade Rifkin

Safraz was communicative, helpful and transparent with me about what needed repairs vs what was ok leaving as-is. He was very patient as I peppered him with questions. Would definitely work with him again

David Abramson

Raphael and the entire Vigilante team are in the midst of a major re-work of our hurricane-damaged storm/sewer system. The work is challenging but going smoothly.

Lloyd Anderson

The two guys (Mugsy & West) where polite, professional and patient.

Teris Stewart

Mr Khan was courteous and professional...took time to patiently explain every step of the job...very respectful in cleaning up his work area after completing the job....he takes his job seriously but is also friendly at the same time....I would not hesitate to recommend him to family in the future...

sheila buhse

The two men from Viglante Plumbing came exactly on time and fixed a pipe and valve quickly and efficiently. I would recommend them for any work dealing with broken pipes, heating, etc. They know their business!

Graciela Mendoza

Antonio was very professional and did a good job!!!

Marcia Warner

Robert Smith was the lead technician on a job recently completed on my home. Robert and his apprentice Gaston were very professional, respectful and courteous the 2 days they worked on my home. Robert is skilled @ his job & his dedication was evident in his tireless work to complete the job on schedule. Some obstacles presented but Robert went out of his way to solve them. More young men like Robert are needed in the world.

Nick Sullivan

They came promptly to assess the problem with out AC unit. Problem diagnosed clearly and succinctly.

hisham rebani

Dimitry and Joseph were so nice and professional. I needed a repair kit for a leaking faucet, Dimitry just thought outside the box to remedy the issue and fixed it. Thank you, highly recommended Company!!

Annie Imbo

They came not only in the time window that was originally given, but the base called me to give me an even smaller window. Both men were polite and beyond helpful, fixing my washer which another plumbing company broke. I then even got a follow up call from the base asking if everything went well. Vigilante will now be my go to call for plumbing needs.

ethan pettit

Dale B. from Vigilante was superlative. We had a tricky boiler problem in our brownstone coop in Park Slope. We have a rolodex of excellent tradesmen with deep knowledge, generations of experience. But it is not always possible to schedule these guys on the fly. What is truly great about Vigilante is that they offer a combination of emergency response and real nitty-gritty expertise. It's like having a neurosurgeon show up in an ambulance! Dale not only replaced a fuse, re-adjusted the thermostat, and got the boiler up and running, but he ran a thorough test of the system. And then he analyzed the source of the problem and gave me written instructions for other fixes to the chimney and ventilation in the basement that would prevent the boiler from conking out in the future. Really a great experience with a first rate service provider.

Theresa Noll

Always wonderful service- fast and efficient! A company you can trust! Have used them many years!

Joseph Lo

Safraz was very efficient and accurate in identifying the problem and getting it repaired. Also appreciate his detailed explanation of the problem and solutions. Much thanks to him!

Moon Watcher

Master plumber, Mike, is wonderful; he possesses expertise, is extremely helpful, affable, and reassuring that work will be completed efficiently and incode. The staff is very helpful and reliable; I highly endorse Vigilante plumbing. —————————————————————————— March 6, 2019 The aforementioned is true; however, on Date: November 12, 2018 Proposal # 255695-01 Customer ID 143292 Was a lengthly proposal which consisted of: 1. Mitsubishi Ductless HVAC system. 2. Laundry Room—disconnect and remove the existing warm air furnaces and the exposed ductwork within the laundry room. Relocate the existing washer, dryer, and wash tub to the opposite wall. Terminate the gas piping not in use 3. Properly seal the existing sewer trap at the front of the home. I have notified Mr. Mike Rutigliano that because of pending house expenses (i.e., new roof, pool work, and exterior porch and paver work) that I could not do HVAC system at that price. I have called him several times requesting a new proposal for the above item 2 (Laundry Room) be submitted. I requested that item 3 (main sewer trap) be done as soon as possible because of the horrific order emanating from the sewer to the house. To date, I have not had a reply from Mr. Rutigliano or anyone regarding this matter. I have renewed my service agreement, but I have no service regarding the above. P. S. On Monday, 3-4-19, I requested service for a leaking garbage disposal and resetting of loose toilet bowl. Fortunately, this work was done the same day by technician, Safraz K. He was extremely professional, and affable performing the work. I even asked him to speak to Mr. Rutigliano regarding the main sewer to be done ASAP and the laundry room proposal. This has gone unaccomplished since November 12, 2018.

Deidre King

Mike did a walk-through of my house, listened to my goals and concerns, informed me of my options, and was exceptional. He was realistic and very professional.

Michelle Middleton

This was for my mother, a super senior. Vigilante came on time & was spotless after the completion. The work (furnace) is functioning excellently.The heat is working just fine. I always have a good experience with the staff.

Eric Vlcek

Technician was very courteous and knew his craft. I have been using Vigilante for over 40 years and always a good experience!

Beatrix Kaussen

Vigilante came by today f a first estimate f major work to be done. Pleasant manner, professional, need to find out more about what needs to be done.

Cathy Berkman

Dmitriy was great. He was very professional and knowledgeable, helped us figure out which parts to order. Thank you for sending him. His assistant was also very excellent.

Louella Berliner

George came on time and he and Steve worked hard all day to complete the work early. He inspected my system(s) and made recommendations for improvements. He went beyond the proposal and added baskets to some sprinklers and changed a radiator valve. You can't go wrong with Vigilante service even though they are expensive.

Lisa Shufro

Great service. Very professional. Everyone I dealt with was efficient and helpful. The technician Frank was super competent and explained things well. Overall excellent experience

John L Ho

Outstanding tech, detailed oriented, very competent, & explained what he was doing so a physician not versed in boiler-stream heating understood.

Charles Alexander

Frank Hopkins is one of the best plumbers that Vigilante has ever sent to our house, and that’s saying a lot because all the company’s plumbers are excellent.

311112

FROM Edward Recently did an oil to gas conversion and am very happy that I chose VIGILANTE simply because they told me the boiler size I needed and the btu's I needed to heat my home unlike others who were oversizing the boiler. VIGILANTE took time to get the job done right. The plumber technician PAPA MICHELE did the work excellently. PAPA MICHELE had all the knowledge to set up my gas boiler and water heater.When you look at his quality of workmanship and detail it is beautiful. PAPA MICHELE is like the "MICHELANGELO" of plumbers. I highly recommend PAPA MICHELE if you need any plumbing work done. VIGILANTE has a gem like PAPA MICHELE. My rating for PAPA MICHELE AAA+ and VIGILANTE AAA+ VIGILANTE and PAPA MICHELE are reliable and dependable. That is why I hired them. You've tried the rest now try the best.

De-Anna Tate

Peter was very professional and helpful. He came on time and worked diligently until he fixed the heating system in my home. Thank you Peter!

Tim ORourke

Mike was great. The vigilante team was very professional and provided much needed help/information regarding my heating and cooling needs.

Cynthia Smith

Disconnected old refrigerator waterline in preparation for new refrigerator to be installed tomorrow. They’ll return tomorrow to complete installation of refrigerator.

Andrew Spano

Worked with Denton, who was top notch. We will be going with Vigilante from now on!

Judy B

Michele P and Matt S were great. They came within a couple hours of my call and spent half the day fixing a complex problem. They explained what was going on clearly, gave me options, and got the job done. Thank you!

Shawn Brody-Katsanos

Fantastic experience! They were very professional and just easy to work with. Would not hesitate using them again or recommending them.

Jenna Davino

Have used this company twice, both "emergency" issues with our heating. They provided a reasonable time window, which they followed through on. Kept me informed of options, explained it all to me. Will use again & recommend to others.

Nancy Beranbaum

Raphael is terrific. He’s friendly, professional and knowledgeable! Thanks!

Julian Wass

Denton from Vigilante was great & thorough in explaining & dealing with the issue. Thanks!

John Vlcek

We have been customers for 50 years. VPHA has been getting better each year, particularly in its marketing and administrative management. Its technicians have expanded their knowledge of more equipment. I wish I could use them for 50 more years.

S Negron

What a welcome sight to see the Vigilante Plumbing and Heating truck pull up with my new hot water heater! Great service! Great value! Quick Response!

Arthur Strimling

Joshua Brzoza did a great job, and has great glasses (not the ones in the picture).

Brandy Reppy

The team was nice, prompt, and responsive. They fixed everything quickly at a reasonable price!

Kenneth J Connors

Great service as always. Provided alternatives and knew what he was doing. Vigilante provided same day service which was greatly appreciated. I also LOVE the way that the answer the phone! "Vigilamte, how can i make your day?" Brilliant!!

Gary Di Franco

Vigilante's work is always dependable. The technicians are friendly and professional. Customer service is polished.

Amtul Rahman

First time I hired him to uncloge the drain.He did good work. But after six months later I hired him again to uncloge the the same drain. He has not done the satisfactory job. Each time he charged me $255 dollars just for snaking the drain and he did not gurantee of his work. I will not hire him again.

Diahann Billings

Peter was amazing. He was on time. He explained every thing that was required clearly and multiple times if I needed it. More importantly, he fixed the problem and prevented a future issue.

Alexander Conalisa

Fazon was very knowledgeable and helpful, answered my questions and price is reasonable. Will always call Vigilante plumbing.

Joe Martinson

Both technicians were amicable, attentive to cleanliness, professiofuture. I highly recommend Vigilante and will rely on them should problems arise in the future.

Gregory Sawchuk

Peter is great. Super knowledgeable. Fixed my radiator issue very quickly.

Michele Adimu

The technician was very nice and respectful. The price was a bit pricey for what I wanted. Replace refrigerant to cool the house. $150 for first gage, $30 for each additional ones. Very pricey!!!

Andrea Vernon

Manny is a very honest, friendly, and super helpful. It’s always a great experience with Vigilante plumbing.

Jay Lajoie

Vigilante was fantastic! Peter, the technician was great. Couldn't ask for a better experience!

Robert Sierra

Joshua and assistant were extremely professional and hard working at what became a tough job. Thanks guys. Will definitely recommend this company in the future.

Heather Maloney

Showed up on time and was very fast in assessing the problem with my boiler. Was thoughtful enough to look up warranty information and advised that the part was covered under the warranty.

Enrico Palazio

Vigilante comes through again. Very professional and courteous. Always like working with them for home and business.

Amanda Barrow

Amazingly quick response, friendly, respectful, second time since 2015 that we've used Vigilante Plumbing. Our go-to plumbing therapists!

Mike Spoonauer

Michael S was very honest, straightforward, professional and courteous. I think he provided a fair estimate, and I look forward to the work he will be doing on our home.

Barbara Goodman

Very professional. Offered excellent advice to solve my problem.

Dani Kim

The technician was excellent - professional, knowledgable and helpful. I was able to get an appointment almost immediately!

Evelyn Ramirez

I used Vigilante Plumbing to replace a furnace and two water heaters. They did a great job. I would recommend.

Lainie Packer

Vigilante did a great job. Kenneth came on time and replaced our hot water heater quickly and professionally

paul kuzdzal

I was pleased with scheduling, service and level of communication. Hire them to investigate the leakage in my apartment and suggest the plan of action to have it repaired.

Diane Baker

Thoughtful, well informed , prompt, managed to install new water heater in a tight space fast and without complaint , solved problems without whining, a pleasure to get help from when you are facing no hear or hot water

evelyn mulholland

Service is excellent. Plumber was very knowledgeable. They are however very pricey. You do get what you pay for thought.

Steve Koepp

Joshua and Steven did a great job finding the source of the problem and installing a new pipe that spanned two floors. Tricky work, well done.

Richard Cantor

Always professional, polite and responsive.They do a great job.

Laurice Walker

Knowledgeable, patient and was sympathetic to my concerns.

Mindy Perlmutter

Laundry hose leaked from the wall and needed repair; Safraz was knowledgeable, efficient and professional. 100% would call Vigilante again!

Henry Rosoff

They always find a way to get to your home quickly, especially for an emergency leak, etc... the work is quality. A touch on the pricey side, but I suppose you get what you pay for.

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