Reviews of Rapid Response Heating & Cooling. (HVAC Contractor) in Nashville-Davidson (Tennessee).

Rapid Response Heating & Cooling

114 Reviews

91 Comments

HVAC contractor

Air conditioning repair service

1583 Fawn Creek Ct, Brentwood, TN 37027, United States

Description

Information of Rapid Response Heating & Cooling, HVAC contractor in Nashville-Davidson (Tennessee)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Rapid Response Heating & Cooling

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Reviews of Rapid Response Heating & Cooling

Betty Thompson

I am writing to compliment Rapid Response Heating & Cooling for their excellent service; which is true to their name. I called them on one of Nashville's hottest days, after calling several other companies. Each company called gave me a service date a week or more from the call. Rapid Response came out the day of the call, assessed the situation, discussed the options for repair vs purchasing a new unit. We chose to install a new unit; service started the next day. Jack Carr, salesperson was prompt, professional, knowledgable and patient in explaining all charges, and written contract detailing everything. The installers were also prompt, professional and cleaned the area on completion. Mr Carr personally inspected the finished product to be sure that we were satisfied. I highly recommend Rapid Response Heating & Cooling for your heating and air needs.

Jenny Davis

We called Rapid Response on a Saturday hoping to get a reply. AC was not cooling. Jack called back within a few minutes. He came out to check the system “on a Sunday” to check the unit. He had y back up in running with a day. The parts stores were closed due to a holiday. What a pleasure he and his assistant were to work with. Very punctual in coming the time we agreed upon. Left the work area clean and tidy. We will definitely use Rapid Response, thanks again to Jack.

Tajuanya Carr

Can you say wow! I had the most pleasant, professional and honest experience with Rapid Response. The response time lived up to the company’s name and I immediately felt safe and comfortable with Jack in my home. My issue was identified and resolved in less than an hour. I highly recommend.

Tracy Dendekker

We have called Rapid Response twice in a year, once for a A/C cooling issue and again for a heating issue. The team at Rapid (especially Jack) are awesome. They came when they said they would and showed us exactly what was wrong. Gave us various options to fix the issue. We have now signed up for the two times a year maintenance program (2 A/C units and 2 Furnaces). If you want honest people working in your house you will call Rapid Response. No more big companies for us, they just want to rip you off.

Phyllis Thomson

I have used this company for about 3 yrs. They have a reasonable maintenance contract, that service twice a year. They have been reliable and professional, plus have always gone the extra mile for me. I had the pleasure of meeting the owner, today, and he's a super great guy, who cares about the quality of the work, and cares about me. I can completely recommend Rapid Response!

Keith Sovig

Our heater/air conditioner went out, of course, on a Friday night. Rapid came on Sat and diagnosed the problem and returned on Monday and fixed it. I was very happy with their quick response and professionalism! I would use them again!

Austin Butts

I contacted Rapid Response in hopes of getting some important information on how to go about some yearly maintenance issues on my system at home, and Rebecca went above and beyond anything I could ask for. She was eager to listen and understand, and prompt in providing an accurate plan of attack. I am now in the process of working towards what my system is in need of, and will for sure be using Rapid Response as my go to A/C needs. Hopefully everyone is blessed with the support Ms. Rebecca has to offer.

Ray Arocho

Raphael was amazing! Handled all of my concerns with all 5 of my systems. I couldn’t be happier with the service I got and was please with the quality and fair pricing. I signed a 5 year membership with rapid response. I look forward to Raphael servicing us every time!

Gabriel Pincus

I hired Rapid Response Heating & Cooling for a routine maintenance check. Raphael allowed and encouraged me to watch him work. He used a camera to show the inside of my heat exchange, identified a crack, and explained that my heater was leaking noxious gas. Further, on my A/C unit, he identified a tremendous amount of black mold both inside and out. Raphael found the requisite parts and sent an installation crew out the following day. Every member of the Rapid Response Heating & Cooling team was courteous, knowledgeable, diligent. They worked all day to remove my damaged HVAC and replace with a new unit. They wore socks in my house and used a shopvac to clean up every part of my house they touched. Hopefully, I don't need a new HVAC any time soon, but if I did, I would call Rapid Response Heating & Cooling. I'd give them 15 stars if I could.

Brock Sullivan

Dyllan and his colleague were fantastic to work with. They were responsive, courteous, and didn’t try to sell me services I did not need. They quickly diagnosed the issue and gave me options on how to proceed. Will definitely be using their services again.

Marcella Jones

Jack is great! He was very kind and professional. He also gave us a recommendation we asked for. Super helpful guy, we definitely will want Jack to come back if we have any trouble with our systems. Thank you Jack!

Kyle Cook

We bought a new unit 5 years ago from them and it would go out on us every winter and summer. It got so bad and the owner was always so rude we stopped using them and had someone else come out to start fixing it. Well here we are, heat went out again called our normal guy he told us what was wrong with it, but for some reason i decided to call rapid to see if there was a lemon policy on it and I was glad I did. The receptionist told us they got new ownership and he would call us right back which he did. They came out today and took care of us. He said he wanted a chance to make it right(which he really didn’t have to) and he delivered. We will always use them for now on and recommend them to anyone looking for a HCAV person.

Rob Polak

I called Rapid Response after my home warranty was not getting things done for me. It turns out I needed to get a new HVAC system installed due to the age and other issues. Rapid Response came out an assessed the issue the same day. The unit totally failed on us the following Friday night. Rapid Response was able to get the system ordered and installed that Sunday for a great price. The owner even offered to give me one of their personal AC units. After that the owner helped me navigate the claim with our home warranty company. Overall, amazing customer service, they will be getting my business in the future! Update: Had a few minor issues with my unit and found there was a new owner for this business. He was pleasant to work with and resolved all our issues! Thank you!

Colin Wilkie

Wow! What a great service experience I had with Rapid Response. My HVAC went out and they had a tech out same day to inspect and assist me with getting my system back online. Pricing and quality were fantastic. Owner really takes pride in his business.

Jackson Miller

I’ve used Rapid Response a few time and they are always prompt and friendly. Last Friday we get home late and find the house is hot and the unit is not coming on. First thing Saturday morning I call and explain the issue and they basically diagnosed it over the phone. They were able to come out a little over a hour later and within 15 minutes I had cold air and they were gone. Can’t recommend Rapid Response enough.

Paige Andre

Rapid Response HVAC has repeatedly saved the day since we started using them in 2020. We’ve had several repairs where they arrived within 24 hours of calling if not sooner, getting us back up and running and either warmed up or cooled back down quicker than anywhere else we’ve lived. This spring we ended up needing a new unit and the owner had it replaced and running in 12 hours. They’re honest, trustworthy, and definitely respectful of your time! Would absolutely recommend their services.

Sungjun Ji

Rapid Response HVAC did great job and fast service! My HVAC is about 16 years old and went out . My neighbor strongly recommended and it was right. Robert came right next day even I called yesterday late evening and explained fixing or replacing. Also, 2 days later the team installed in timely manner. It was great experience with Robert and he is so professional. I will definitely work with Robert again!

Adam W

Rapid Response is a life saver!!!! The air went out at our house during a major heatwave while we were preparing for a large party for my mothers 65th birthday. I called several other companies and they were the first to answer my call and be on-site within 2 hours. They had our A/C running 100% within a few hours and our party was saved! Cannot recommend this company enough!

Bonnie Keen

I recently moved to a new place in Brentwood and my AC was off this morning. I called Rapid Response and immediately was put on their schedule for the same day. Jack, the technician arrived exactly on time and quickly replaced a defective valve. My contract with Rapid Response is going to be a life saver. This business takes their work seriously and were more professional than I could have imagined. Huge kudos and a high five to Rapid Response! Bonnie Keen

Jane Hutson

Jack and his team were outstanding! They showed up on time, quickly found the issue, fixed our AC and we felt their pricing was very reasonable. We’re scheduling them for 2x year maintenance too. Great experience!

TTS Klee

Rapid Response is great! Definitely stand by their name! Very timely and efficient service!

keri mcfarlandIsabell

Great company I would definitely recommend them! I will not use any other company in the future

Rebecca Vowels

Had Rapid Response out to fix my AC recently. We lost cooling on a Friday night and they were there on Saturday morning and had it up and running! They were friendly and professional. Would definitely recommend.

Didi Jackson

This company is wonderful, and I have only great things to say about them. Our air conditioning went out on the 3rd of July (a Sunday). It was at least 95 degrees outside. Jack returned our call that evening and made room in his schedule to come to do repairs the day after July 4th. I was so thankful! And he was the best!

SuperSmith Adventures

Jackson with Rapid Response was simply OUTSTANDING at what he handled with our ancient system. He tackled a problem with our 17 year old HVAC system that uses R22 (which is no longer in production) in less than a couple hours. It wasn't cooling, had a leak and MOST companies said they couldn't fix it or no longer worked on those type of R22 HVAC systems... Well, Jackson was fast, professional, honest and fixed it!!!! Thank you! I highly recommend this company!

Bryce Miller

Can’t say enough good things. Was personally helped by the new owner and he was as kind and helpful as any business owner I have ever met. He truly prides himself in running a 5-star operation and enjoys helping his customers. The world of HVAC is always confusing because I think very few of us actually know what the tech is talking about most the time, but Jack took the time to make me feel very comfortable with the process and got me on a great preventative maintenance schedule so I never have to worry about my system failing again. He was great to work with and he truly made a believer out of me. I will be recommending him to all my friends and family whenever they need HVAC services.

Kati B.

Rapid Response saved the day! My AC went out Thursday and I had a party planned the next day. They came out that same night I called and had the unit completely replaced the next day with plenty of time to cool the house before the party. Literally saved the day. So happy with the service!

Gianna Mosser

Jack and his team properly diagnosed an issue we have been having for years. He was honest, professional, and an excellent communicator. I highly recommend this business now that there is new leadership in place. They went above and beyond.

Trevor Hunt

Best HVAC experience hands-down! I will never use anyone else. They were able to come out immediately and diagnose the issues with my system. They replaced both of my units, which were very old, and were fast, friendly, and professional. They even worked with my home warranty company to get them everything they needed for my claim. Excellent Communication. They tell you when they are going to be there, when they are on their way, and when they arrive. Locally owned and operated with the best service. I don’t think you can beat their prices either! 100% HIGHLY RECOMMEND!!!

Lori

Thank you! It has been a scorcher lately! I called and had a same day appointment. The technician was very polite and professional. He did not try to sell me any unneeded services. I would highly recommend their services.

Chris Johnson

Robert from Rapid Response came to perform maintenance on my HVAC unit. He was early for his appointment, very polite and professional. He did not try to sell me any unneeded services. I would highly recommend their services. I am very pleased.

Steve Greiss

Came home Friday evening to a cold house with no heat and it was freezing outside. Made a few phone calls with no help and then called Rapid Response and talked to Robert. They had a service technician out to the house Friday night to look at the system within a couple hours of my call. Found that the system was in bad shape so a decision was made to replace the entire unit. They can the next morning and had a new heat pack installed in 2 hours. Was able to watch football that afternoon in a warm house! Great service and highly recommend calling Rapid Response.

Jackson Carr

Rapid Response is amazing. They were quick to show up, professional, and able to diagnose my problem almost immediately. Will use them again and highly recommend.

Jim Higgins

We can't say enough about Rapid Response Heating and Cooling. Our heat went out and they were here the day after we called. They gave us the option of repairing, but we decided to replace the HVAC system. The crew that did the install were fast, clean, and did a great job. Everything was professionally carried out from start to finish. We highly recommend Rapid Response Heating and Cooling.

Valentin Vasquez

Had a great experience working with Robert and his team. After a complete system failure last August, Robert came at my request to quote the installation of a new system. Robert worked closely with me to address any questions and concerns over what would be installed, and a few days later the system was installed and running. Could not be happier with everything. His crew member even corrected an annoying problem in the original HVAC wiring, which had been hidden away in the walls for 30 years.

Jon Puncochar

Jack was super responsive and was able to troubleshoot a difficult to diagnose wiring issue that others had missed. Very thankful, especially during this extreme heat we are experiencing in July!

Becca Walls

My experiences with Rapid Response have been great! I originally purchased a Groupon for an AC tune-up (so I thought). They came out, did the tune-up and let me know that one of my units was low on/leaking freon and that I should get it repaired before the summer or my unit could break down. I have a newer house, so I wondered how the AC could have a leak, but I also have a home warranty, so I told them I would be filing a claim through the warranty company to get it fixed. Sure enough, the warranty company sent a different HVAC company out to do the repair, and my unit definitely had a leak. Rapid Response saved me a big headache down the road on that one. When I said I thought I bought a Groupon for an AC tune-up, it turns out the Groupon was for an AC AND heating tune-up AND a maintenance contract where all service calls are free for the year. Apparently I don't pay enough attention to what I buy and I never would have known that I was due a fall HVAC check-up had Rapid Response not called me and told me it was time to schedule my fall appointment. I was grateful they kept up with me and followed up for the extra service I was due, or I would have certainly paid someone else to come inspect my HVAC unit for the winter. I was so pleased I purchased a three-year contract for a great price, that I will remember this time. :)

Ann Don

Jack was truly amazing! 4th of July weekend, was at my home within the hour (I got real lucky with a cancelation) and Jack had my AC working again and included lots of teaching and tips. Highly recommend- thanks again Jack😘 …

Shiu Kai Tam

I had an old packaged unit that went out, they were able to to get someone here to look at it promptly. The unit was over a decade and a half old and they advised me to replace it. I was quoted from the seller in a package upfront that included installation and new wiring on my thermostat. The service from their contractor was great as the 2 guys that were installing was very attentive. The only feedback I will give is the owner needs to be more clear and consistent when it comes to credit card fees or anything additional that's not covered at time of payment, even we are only talking about a very small percentage of the transaction amount, also, the communication needs to be more clear when it comes to included services because there was a discrepancy between the install and point of sale of what I was quoted. It took 2 phone calls to clear the discrepancy between the installer, the owner, and the seller. Overall, I am satisfied with the service provided.

Chase Nowell

Highly recommend! Rapid Response has been to my home twice this year to troubleshoot some HVAC issues he have had. Both times they responded quickly and on the weekend. They are helpful, courteous, and knowledgeable. Bill helped us both times and was great!

Trevor Fort

Our 15+ year old "package unit" went out on a Saturday morning. I called Rapid Response and Robert came out right away and discussed fixing vs replacing with me. With the age of the unit I thought replacing was a no brainer. Robert gave me a fair price and had the unit installed 2 days later. The new unit is working great. Thanks!

Trevor Fox

Great company to work with, honest, fast, and good at what they do. Highly recommend to everyone looking for hvac needs

Kayla Grayson

Being a new homeowner, I know NOTHING about HVAC repairs. When I woke up this morning, my upstairs AC was not working. I called another AC company and they never even called me back. I called RRHC and they answered the phone right away and had a technician out to my home within 3 hours. It ended up being an easy/small fix and all they charged me for was the visit to diagnose. Highly recommend this company!

Dub Cee

Rapid is an understatement. I called on a Sunday evening and while I was leaving a message Robert called me back and offered to arrange hotel stay for us until they could service the unit. They were out the first thing the next morning and got us up and working. We love them will definitely use them again when needed.

Nick Osburn

Rapid Response was GREAT when I needed them for a service call on a Friday night in the middle of the winter. It was great to find a company who would do a 6pm service call on a Friday night, and their service (taking their shoes off at the front door, shaking my hand, and their professionalism/courtesy) was the best. After some troubleshooting, the fix for my heat took all of about 10 minutes, when other companies couldn’t even get out to my house until Monday. I highly recommend Rapid Response!

Will Spaulding

After getting back home from a short trip out of town on Memorial Day weekend we walked into a house without AC. It was the Sunday afternoon before Memorial Day and we weren’t sure what to do since it was about 90 out and 2 full days until the typical work week would begin. I gave Rapid Respone a call and left a message. They immediately called me back and tried to help me troubleshoot the issue. The Owner, Robert, took time out of his holiday weekend to talk me through possible issues and even jumped on a video call to help walk me through some things. This was all done at no charge and to simply help instead of me having to spend a couple hundred dollars for a technician to come out. Unfortunately, there were bigger issues and we made the decision to replace the whole unit. However, Robert and his employees gave me the options and let me make the decision. Another employee, Jessie, delivered a portable AC unit for us to use for several days while we were waiting for all the parts and equipment to be order and delivered - they also didn’t charge us for the several days we used the portable AC unit. Jessie was incredibly helpful and ran another diagnostic just to make sure there wasn’t a better alternative to a full replacement. Again, this was all taking place on the Sunday and Monday of Memorial Day weekend. Jessie even delivered the portable AC unit while he had planned to be at a gathering with his family. Overall Rapid Response delivered incredible service and I would recommend them to anyone! This work was out of their Nashville/Brentwood location. I believe Jessie was helping open the Chattanooga location and I would highly recommend any of these locations to anyone needing HVAC services!

Josh Davis

I had an older unit go out on me and Rapid Response was quick to get a new unit in. The new unit has performed great and they have included free maintenance check on it and I got a 10 year warranty. I feel great about not having to worry about this unit.

Alberto Meneces

I highly recommend using Rapid Response Heating and Cooling Inc. Friendly guys and fast response. Robert was willing to replace my A/C unit the same day. It was scheduled for Friday at 8:00 a.m. and Allen showed up at 7:59 a.m. with a friendly smile. Right away I felt that he was going to provide a great service, and I wasn't disappointed. After Allen and his helper finished installing the unit, they even went back to vacuumed and removed all debris from the room that went to the attic. I strongly recommend Robert and his team to any one that needs help with their air conditioning units.

Team Seem

This is the 2nd house I have had Robert install an entire AC/Heater Unit in. This last unit was a 5 ton that lasted me almost 18 years - When talking w/ Robert he wanted to ensure that the size of the existing unit was accurate prior to replacement. He came over in his off time just to double check the ceiling heights and sq. footage and confirmed that we were good to go. I appreciated that level of detail versus other companies that would just "punch in an order" and worry about it later. He will not try and sell you on things you dont want or need and was great to work with to try and save me a few bucks. I remember the first house he installed an AC/Heating unit in, he said "I live in this town and will definitely see my customers in the same grocery store and restaurants and dont want people to have anything other than a positive experience doing business with me". That always stuck with me and I am happy to give him the business.

Patrick Chinnery

Robert the owner came out to inspect my combo unit. I had low expectations (having just bought a Groupon for routine maintenance), but Robert's professionalism, courtesy and knowledge of the craft was really impressive. We had some difficulty in scheduling an appointment, but he made up for it by adding an additional year to our maintenance contract at no extra charge. I'm happy to keep doing business with Robert and RRH&C.

Lewis Cosby

Upstairs A/C was out and they were at my house within 45 minutes of the first call on a Saturday night. They fixed the unit and were super reasonable. I HIGHLY recommend using this company, and they just made a lifelong customer.

Lael Caldwell

I was introduced to Robert with Rapid Response months ago through a Groupon. He showed up on time, cleaned, checked and warranties both my units for one year even though I didn't realize the Groupon was only for one. When the AC went out last night I called a couple HVAC companies to come out and all of them said it would be days. I then remembered that I had some kind of "something" with Rapid Response. I went back through my Groupons and found Robert's info. They came out within 2.5 hours of my call. WOW! Mo, the tech was awesome. He spent an hour diagnosing the problem, charged me nothing and shared how happy and grateful he was for his boss Robert. I signed up for another year for $99 which gives me two calls per unit per year. The other company wanted $110 just for the service call. Love these people. Christy who answers the calls was amazing as well. Super professional and did what she said she would do. So happy I called Rapid Response. Lael C.

Meghan Pollard

Our Ac unit went out and Rapid Response was able to not only give me a great price for our AC unit but they delivered and installed the unit speedily. I highly recommend using them.

Jacqueline Ponting

Rapid response was great! My AC went out Monday night. I called and spoke to someone that night and they were there the next day to fix it. Affordable, quick, and got the job done! Thanks!

Michael Williams

I was sitting at my house on a Saturday night and I heard an awful screeching noise. I went outside to check it out and found out that it was my HVAC unit. I called Rapid Response first thing Sunday morning and within two hours there was a rep at my house. Unfortunately, my HVAC compressor had locked up, my fan had seized and my unit was leaking Freon. He was able to call his installer and get him scheduled to come out the next day after he was already supposed to be off for the day. His installers showed up on Monday and got the unit installed within about an hour an a half. They were very professional and quick. I have no complaints with any part of the process. I would highly recommend using Rapid Response for any of your HVAC needs.

Julie Anderson

Great first time experience with this company! It was easy to set up an appointment, and they kept me informed of their expected arrival time. Very professional and courteous service at a reasonable price- Will definitely use again!

Jonathan Garcia

Very reliable and hardest working in the business. Will never use another AC repair company! Highly recommend.

Lauren Turner

They certainly lived up to their name! Highly recommend!

Tiphanie

I had an appointment today with Rapid Response. I highly recommend this company. Robert has been in business for 20+ years. He was very courteous and professional. I’ll continue to use Rapid Response🙂 …

An Trac

So I came home last night from work around 7:00p. Noticed my AC upstairs not blowing out cool air and the temp is 89 degrees. I saw that Rapid Response Heating and Cooling have a lot of recommendations on Nextdoor apps. So I give it a try with hoping the ac will get fix no later than the next day. RRHC dispatch a tech out immediately and identified the problem with the unit (capacitor is out) replace it and got it working. Tech name Mo very professional, friendly and polite. Will definitely use RRHC in the future. If you guys need last minute AC service don’t hesitate to give them a call you won’t be disappointed.

Robby Painter

We had a great experience with Robert and his team. They were quick to answer any questions and very kind. Highly recommend!

kevin augsburg

I would highly recommend this company! They are very honest and upfront with the pricing and as the name suggests they respond to calls very rapidly. The owner Robert was very sympathetic to our ongoing issues with a relatively new unit we had and really helped advise us on the right solution.

Dorothy Davis

I would highly recommend this company. Not only did they repair my unit, but the customer service began with the dispatcher (his wife) when I called at 6:30 am. In a time when customer service is a lost art, it was refreshing to deal with a company who was kind and thoughtful. Thank you!!

Tara Magnarini

Robert the owner was so friendly and easy to work with and it was quick and easy to get an appointment! Great deals, great service! Will be using them for our business and our home!

Pete Gianakos

Rapid Response provided excellent service in quickly identifying and resolving my HVAC issue. I highly recommend them.

Uajoke

Fast and quick service.Recommend to all

Diane Higgins

They were quick to Initially problem solve and temporarily fix the problem on Saturday so new units could be ordered and installed on Monday. Technicians were timely and professional!

Mary Anderson

Local, family-owned and run company with amazing customer service and pricing. I highly recommend Rapid Response Heating and Cooling and will definitely use them again!

James Long

Very reliable company!

Brad Myers

I have used Rapid Response for the past couple of years and found their service, as well as pricing to be the best in the area.

Eric Ignatin

Very fast response - had a new HVAC unit installed within hours of my initial call. Highly recommend.

Gwen Miller

Rebecca was very friendly and professional

Andy Mason

They were quick, honest, and fair. I will be using them again.

Chad Phillips

Best in the business! Trust no one else! Timely and professional throughout!

Christopher Southall

Very good company

joseph igou

Such a great experience. I will be calling them in the future for all my AC problems. Very nice

Mike Davidson

Quick, friendly, helpful and reasonable. I highly recommend.

Chris Douglass

Great job and fast service!! Replaced my HVAC next day.

Emmett Hodges

This is the best place to get a new air conditioner or work done to your existing system

Drake Ford

Such nice people and they work fast! Walter and Jane Roberts

Robert Stowell

Family owned and operated with over 25 years in the Buisness!

Nolan Harvel

The customer service is excellent!!!

Peyton Stowell

Rapid response is number one!

Chris Cathey

Prompt service and very knowledgeable employees! Thanks Rapid for standing by your name. Would recommend.

cassandra southall

This place exceeded my expectations! They had my system up and going the same day! Would definitely recommend.

Courtney Ryan

The scheduling of my appointment was incredibly easy and flexible. Justin was absolutely FANTASTIC! Professional, went through everything with me so I could understand, and just the kindest person I’ve met. When I called to give good feedback on my experience, the owner called me which doesn’t happen nowadays. 10/10 recommend!

Patrick

Very reliable service!

Robert Brown

Very knowledgeable when it comes to furnace repairs. I would recommend to anybody.

Donnie Weaver

Dyllan, tech with Rapid Response, did an amazing job repairing my broken AC unit. He has such a positive attitude, is very friendly, and professional with all the work that needed performed. Will absolutely call Rapid again for my next maintenance need. Great experience!

Kerolos H

Dyllan was professional in his work and did the job like it was his own home.

Matthew Anderson

Great company!

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