Reviews of Minneapolis Saint Paul Plumbing Heating Air. (HVAC Contractor) in Minneapolis (Minnesota).

Minneapolis Saint Paul Plumbing Heating Air

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381 Comments

HVAC contractor

Heating contractor

640 Grand Ave, St Paul, MN 55105, United States

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Information of Minneapolis Saint Paul Plumbing Heating Air, HVAC contractor in Minneapolis (Minnesota)

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Reviews of Minneapolis Saint Paul Plumbing Heating Air

Mike Zirbel

We had a small leak, but in a difficult spot to fix. Nick did a great job discussing what he needed to do and was up front about the pricing. He finished quickly and was very professional. Plumbing is never cheap but Nick did a great job that was done right!

Ingunn Henrikssen

I did my homework before getting my 40 year old boiler replaced. I got bids from multiple contractors, did a slew of internet searches and finally landed on Minneapolis St. Paul Plumbing as my installers. After multiple conversations with Nick Bender, I ended up with a combination high efficiency boiler & hot water heater for a reasonable price. Installation took less than a day and was accomplished with professionalism, a willingness to explain the new boiler nuances to me and to keep my home clean despite the mess of removal. A winning combination. Thank you so much to the team at MSP…

Lawrence Jones

Tom from MSP did an amazing job installing my new water heater. He is very professional and his knowledge impeccable!! I know this because I did my research before he arrived. He's got good vibes. I recommend MSP and hopefully you get Tom. I will be back to have my furnace replaced soon because its on its last leg as well. Thank you Tom & MSP!

Rick Frith

MSP is great to work with. The techs do a great job of explaining everything clearly and not pressuring you in a way that makes you feel like they are just trying to sell you something you don’t need. The monthly Total Comfort Club is SO worth the money. They proactively remind me when the next maintenance is due and their scheduling process is super easy and can even be done via text. Every homeowner needs this service. It pays for itself very quickly.

Amy Linden

Our outdoor hose faucet was leaking down the side of the house. Peter quickly figured out the problem, gave us the estimate- both money and time and both were accurate. We now have a new pipe and valve that we know how to use so that this doesn’t happen again. Also gave us really good info about a new traditional water heater vs a tankless water heater which was SUPER helpful. Great service. Will definitely use them again.

Kaylee Edwards

Our tech was great for our AC checkup. I expressed some concerns I had about my partner's asthma and allergies, and he quickly provided some options that we could invest in that would help. He didn't push me to make a decision right now and respected that I wanted to do some research and talk to my partner first. Very efficient and helpful overall!

E

It was quick and easy to arrange an appointmentI submitted a request online that was quickly followed up on and confirmed via phone. On the day-of, I received a reminder text and phone call to notify me when their employee was ~30 min away. The text also included the name and photo of the employee who would be assisting me. Sam helped me out with fixing a valve problem on my sink, and was friendly, professional, and efficient. He was up-front about the cost and was transparent with my options. Very happy with the service overall!

Elizabeth Herda

Our A/C stopped working and Drew came quickly the day I called! He was able to fix the issue and provide tips of other things that would need to be fixed soon but not yet. I never felt pressured to fix anything else but figured he was there so why not. He fixed everything needed and was gone in less then an hour. So friendly, kind and easy to work with!

dawn

Very friendly, informative, punctual, knowledgeable. All the staff that came to the house were friendly, courteous, knowledgeable and awesome with my pets. They even came up with a more strategic plan to move my water heater over to give me more room while replacing my furnace and air conditioner. Management-keep your staff, they are good at their jobs!!!

Heather Burmeister

Bo was wonderful to work with- he did a fantastic job of explaining the issue we were having with our sink! He really went above and beyond, walked through each pipe and valve in the home, and discussed future maintenance we might want to look at outside of the repair that was made today. They made what could have been a very stressful situation easy to understand and helped us get all of the information we needed to make an educated decision. Will absolutely go to them for any future needs!

Tom Hein

Tyrone did a great job with my AC inspection! He was very knowledgeable, friendly, and professional. He explained all the steps he was taking and was happy to answer any questions I had. At the end of the inspection, he sat down with me and went over each aspect of the inspection. Highly recommend!

Vincent Allia

Jeff was friendly and courteous. He arrived on time. Up front he gave me all the possible scenarios related to the performance of the furnace and air conditioner given the age of the units. He walked me through each step of the check up, took pictures, and was clear with his explanation and his evaluation. Ultimately it was determined that the furnace needed to be replaced but the air conditioner was working satisfactorily. Jeff arranged for an advisor to come out and discuss options for replacement. I was very satisfied with this visit!!!

Barbara Knobel

Nick Goer installed a new water heater as well as two replacement chargers in our two bathrooms. He was professional, friendly, respectful of property, listened carefully, offered pertinent information and recommendations, and made sure work areas were clean before leaving. This event was an emergency for us and although the service was expensive, we were pleased that this company could accommodate our urgent needs efficiently and smoothly. We highly recommend MSP Plumbing, Heating & Air and Nick Goer's excellent service.

Tammy Christensen

Thomas came and flushed our water heater, he gave us quotes for our plumbing needs. Quotes were reasonable for the work needing done. He was very professional, and knowledgeable. He explained in detail what was needed to repair each area of need. When/If finances allow we would definitely call to have Thomas do our repairs.

Justin Sobanski

I've used MSP Plumbing Heating and Air for years now and have had consistently great service. Most recently Xavier did a thorough and excellent job of my furnace tune-up, spotting an issue and resolving it quickly. I won't hesitate to continue my relationship with this company, especially in light of the great service from techs like Xavier.

Paul Chindvall

Besides the plumbing repairs, installations and updates, Kevin's main task was soft water system installation. Thank you for the great and timely service. Kevin was very helpful with explanations for all my questions. I would recommend him to anyone.

Mark Haider

The service technician was very friendly, very knowledgeable and fixed all the issues in an extremely timely manner. First time using this company and I am very impressed. They will have all of my plumbing and heating business going forward. Highly recommended!

Lauren Hupperts

Dan was great - super friendly and efficient, explained everything that he was going to do and how long it would take, made fun of our old house plumbing problems with me, overall a great short notice visit to get us back up and running. Very happy with the quick service we received - I’d definitely call MSP again.

William Mayson

Fast service. Called late in the afternoon and they had a technician out before noon the next day. For that we’re extremely grateful, dealing with a furnace issue in mid-December! The technician, Mitch, was knowledgeable, professional, and very friendly. He made sure that we knew what was happening and what to expect. I should mention that this call was covered by warranty (MSP installed this furnace several years ago), so we only had to pay for the service call! We’re glad we had MSP install our furnace and AC and recommend them highly.

Emily Jura-Baum

Had Todd from MSP Plumbing come to change out my old, on it's last legs furnace to a new one. Their prices were around the same or a few hundred lower than other places I asked for quotes from and they use Carrier furnaces, AC, etc. which have good ratings on consumer reports. I was charged exactly what they quoted me. They came at exactly the scheduled time and got the job done within the anticipated time. Everyone was very careful to keep the house clean and as undisturbed as possible (my cat likes to try to "help out" and they were careful not to let him in. They carefully went through with me everything they did and what I needed to know, and cleaned up when they left. I've only had the new furnace for a few hours, but it is heating up the house well. Very pleased with the work.

Kendra Vessey

Nick was awesome! He answered all of my questions and concerns and was able to do some installs that I thought I would need to wait on to have done! He was so friendly and I felt secure about the work he did! I plan to use MSP from now on!

Amie Williams

Love MSP! We've been using them for years and have always received on time service with good communication. Today was no exception even if it was just a routine water heater flush. I would highly recommend them for both repairs and regular service/maintenance.

Der Vue

Thomas from MSP was a great help! He was very kind and professional while helping our family install a new gas valve. He’s got great knowledge of the processes and importance of each step he took. There was very clear communication from MSP about their plumber’s arrival. I would highly recommend them for their services!

Richard

Had boiler issue Valentino was very professional and helpful in diagnosing the primary and secondary issues with my boiler. Explained the process and resolution and other potential issues that may arise. He was quick to install the parts and get my boiler up and running again. On a scale of 1 to 10 the service and professionalism was a 12! Couldn't be happier

Kristen Kinnear-Ohlmann

We were able to get quick emergency service within an hour of calling. Every person we interacted with, including initial intake, dispatcher and service professional, was communicative, polite and excellent. We have been customers for many years and their continued attentive service keeps us with the business.

Ben Craig

Kevin is very knowledgeable and explained what he needed to do prior to beginning any work. He gave me best and worse case scenario estimates. I would highly recommend asking for him when calling MSP heating/ plumbing for a technician.

Christine Brown

Josh was super courteous and friendly, explained some of my system components, let me know what he was checking and what the results were. No high pressure sales tactics. A great value for another 12 months' peace of mind!

Chelsea Bovey

We had Bo come out and he was amazing! He helped us with numerous issues we had and gave us honest feedback. He explained everything and how the items worked so we could make the proper decision. Also my animals loved him, which is always a good sign!

Kathy Weier

Called out MSP for a strange smell from my hot water to have them look at my hot water heater. Bo arrived and reviewed the system which was close to 10 years old to confirm if it was the culprit. Once fixed we’re determined went through details to fix it as well as possible upgrades -ultimately decided to replace due to age and life expectancy. Got everything updated confirmed all faucets were running well once water was back on and cleaned up. Very pleased with his work and knowledge.

Andrea Hayden

Work was completed quickly and explained thoroughly. I really appreciate the plumber Kevin! Then Ben arrived to finish work on the heating system humidifier that needed the fix Kevin put in place. Ben gave great service last week and the got the work scheduled today. Thank you Ben, Kevin and MSP!

Lisa Borneman

MSP makes it easy to schedule an appointment. They communicate well on the day of the appointment. Jesse was very friendly and professional. He kept me updated about the work and repaired a broken condenser pump during the inspection appointment saving me having to make another appointment. Great company and employees!! Thanks Jesse!!

Kristina Rivas

Our tech, Peter, came out the same day we called and was SO helpful! This is our first home, and we moved in only 2 days before a problem arose. Peter helped to educate us on what was going on, and the steps we could take moving forward. Would highly recommend MSP Plumbing!

Jim Avery

I had MSP install a new water heater, and they also performed a quick maintenance check on my boiler. Talking to them, they explained to me everything I wanted and needed to know about my heating system, and explained why I was not getting the sort of heat I should have expected from my boiler. I trust them for their quality and knowledge, and I will continue using them in the future.

Kait Ripley

Bo was knowledgeable, friendly, and quickly fixed our problem! When he left, I felt like I knew way more about our plumbing. We signed up for their membership program and are relieved to know we’ll have MSP to help us with all our plumbing,heating, and air needs in the future!

Rachel Diers

Jesse did a wonderful job! He made sure everything was up and running before leaving. He took the time to explain what he was doing and showed me up hat to look for in the future. Thankful for this quick service in -10 temperatures!

Jess

Jake P did a great job diagnosing and repairing my furnace. My trust in MSP is higher than other companies I’ve used in the past who have told me that I needed a new furnace while MSP has it working now better than ever, spending time to diagnose and actually solve the problem. Very happy customer!

richard white

Jesse is a personable young man with a positive attitude and a quick smile. He serviced both of our heating units and then sat with me and had a few suggestions going forward. (I really have to remember to change the filters!). Plus he serviced the humidifier equipment. Jesse is the reason why I only use St. Paul Heatiing... good people and excellent service. Give this young man a raise!

Val Vinnik

Technician called and identified himself, showed on time, did a thorough investigation of the leaking water (there were no leeks by the time he showed up). He didn't find the problem, but suggested my options for dealing with a possible leak). Pleasant, detailed and knowledgeable person. Negative note: it took 20 hrs to schedule this visit, and the scheduler mislead me by telling that after hours service was not available. If the water didn't stop leaking by itself (unexpectedly), it could've flooded my apartment as well as Apts below me.

Kathleen Daly

I was so impressed with MSP Plumbing, Heating & Air! They responded to me right away and their technician, Thomas, was wonderful! He was professional and thorough and replaced our toilet in no time. I will definitely use MSP again!

David McDonald

MSP replaced my 20 yr old boiler pump and re-plumbed a few pipes for a more efficient flow. The technician was very professional and walked me through the process and asked questions when multiple options were available. Everything is back in working order and my space was left clean. Can’t ask for much more than that.

Charlee Moriarty

Bo came to do a water heater check and advised us on getting a new one. He explained everything thoroughly and did a great job. Normally you would say it's just a water heater, but the new one really did make a difference. Plus, he answered some other questions that I had and his advice turned out to be extremely helpful and much appreciated.

Mark Gautschi

Sam came to do an annual inspection of a water heater that had been installed approximately one year ago. I was totally satisfied with that work. While here, I mentioned I had a leak in the garbage disposal underneath my sink. I had had a garbage disposal/dishwasher installed approximately two years ago by someone who I would say now was not qualified. That person’s work in installing a water softener and dechlorination system was done incorrectly, and I had to have him come back and redo it. Sam took care of the problem, and I am confident that I will not have a problem again. I complement and highly recommended the work done by Sam and MSP. Thank you.

Sigrid Hawkinson

Awesome service provided and the technician was great. Definitely recommend MSP plumbing for all your need. Have been using them for more than 15 years. Responsive to my needs is the best.

Mark Schlumpberger

Very responsive and willing to work within our schedule. Elliott was very personable and knowledgeable and explained everything clearly and thoroughly. Will recommend and will definitely use their services again.

Emily Phillips

I called MSP plumbing to have them come out to give an estimate for a sewer repair. They sent out a truck and technician from a company called One Hour Rooter without informing me instead of MSP plumbing. I thought I was crazy thinking I had made a mistake in who I had called. The technician did the service as requested and we got our estimate. I was still so confused about why there was someone from a company I didn’t remember calling. I looked up reviews after the technician left and found that I was not the only one to have had that experience. I can’t say that that speaks to the quality of their work but I do feel that their customer service should state who is coming into your home. In the end it left me feeling like I couldn’t trust them and that it was a red flag. Again, the technician performed the camera assessment of our sewer line and offered an estimate for a sewer repair without issue. But in the end we chose not to continue with any more services from this company due to confusion over which company we were actually dealing with.

Charles Farah

The plumber that worked on my water heater did a great job. They worked with me on a repair that was just past the warranty, and I appreciated that. They also came to fix a leak and did it for free. I'll use MSP again.

Elizabeth Auten

I called MSP around 1pm because I had no hot water. Kevin, the technician, was here within 2 hours and determined almost immediately that I needed a new water heater. It was delivered, installed and working correctly by around 4. I know he had to move my stove, a table and some other stuff to make it happen but everything was in the exact same place when he left. Kevin was very professional and explained why they needed to replace it. This all happened for the cost of a service call. Way to go Kevin and MSP!

John Wazlawik

Nick G was very professional in his inspection of our water heater and water softner. Explained what he was doing, completed his work quickly and efficiently. Gave a complete report on the system operations and asked if we had any questions. He was very respectful of our home, including the protective booties on his shoes.

Jason Barrett

Excellent! Joe is very knowledgeable, thorough, down-to-earth, friendly, and honest. He communicated everything clearly and was very helpful throughout. (Even our dogs instantly liked him.)

Ryan Schuldt

Mitch is a fantastic tech--been dealing with a backordered part for nearly a year and he called regularly to keep me updated. When he first noticed the problem I had trouble hearing what he was talking about and he said trust me, it's not supposed to sound like this. He finished the swap and the difference between the old motor and the new motor is obvious--clearly he knows what he's talking about. Glad i have them do regular service checks.

Gary Wilson

MSP were great with my high-efficiency heating/ cooling install. I called on Thursday, met with Dave on Friday, and had my unit completely installed the following Monday. Very satisfied!

Mark Kremer

On a scale of 1-5, Peter was a 10. He explained everything completely and went above and beyond what he was called upon to do. He was honest and explained what needed to be done and what didn’t. Definitely put MSP Pumbing in your contacts list and star them. Great team also. Thank also to Ben, Shannon and Kori for worked my with my needs and sending Peter out.

Josh Becknell

I was impressed with their annual furnace tune-up service. They checked the wiring, checked combustion efficiency, and tested for leaks. The service person was professional, and gave me good feedback on our old unit.

Mark Thoson

Tom's professional and upbeat demeanor made a job that took a turn for the more difficult into a challenge for him and a good outcome for me. Even though the job took extra time, the cost estimate held firm and that's been my experience with MSP Plumbing and heating each time I use their services.

Evan Vander Hoeven

The service guy, Jason, was very polite while doing a maintenance check on my water heater. He took one look at my heater and warned me about a recalled part, clearly knew what he was doing. Was not intrusive at all as I work from home.

Frank Hennessy

Thomas did a wonderful job. He made sure we understood what was going on. We were amazed that we were able to get a new toilet installed the same day! Thank YOu

Ryan North

Really happy with my service from MSP! Our service pros were clear, fast, communicative, and friendly. Nice service touches like covering shoes and putting down tarps over our floors.

pajdaj yang

Thorough and knowledgeable about my old boiler and pipes - learned what four previous companies that were sent here from my “home warranty” company Choice Home Warranty (btw stay away from these scammers) could not figure out nor give me any solutions other than selling me a new boiler which they couldn’t guarantee was the issue. Matt did a great job assessing and explaining to me the issues. He also told me CO2 was leaking and turns off my gas for me. None of the companies my home warranty sent out even check for this or told me about it. I’m satisfied with the work Matt did today and the patience, and honesty in his responses which he handled so professionally and well.

Nate Levendoski

Msp is very dependable, they were able to fix a leaking drain pipe months back and I signed up for their subscription service. I was contacted the other day about scheduling AC maintenance; Matt came out and took care of heating maintenance while he was in the hvac system, felt great to get that out of the way before winter!

Mark W. Zangara

Nick provided my wife and me with information and benefits from our perspective mini-split AC and heating unit. He wanted to know our expectations and discussed the means to exceed them. We appreciate Nick's experience, professionalism, and candor.

Mark Petersen

Thomas performed water heater flush and check, and general plumbing inspection. He was on time, worked efficiently, explained results clearly, and cleaned after himself. Very personable. Made multiple recommendations, clearly explaining the reason for each, but no high-pressure to buy.

Rebecca Schwengber

WOW Sam Schmidt was the very best! Professional, was able to fit me in same day and just amazing. I am 100% satisfied with his service. Thanks Sam!

Yang Pao Xiong

The service technician "Drew" is one of the very few HVAC techs out there that cares and have suggestions for the customer. He listed my options and was very helpful. MSP is unlike other HVAC service out there they are not all about pushing to sell you a new furnace. They advise and let you know your options. Also they don't charge you for some unnecessary charges like others. I will definitely call them out again!

Asum

Jason serviced our water heater today. He was very knowledgeable, proposed several replacement options for us and wasn't all over us to buy now. We've been using MSP for about 5 years now.

Eric Schwartz

Really helpful with a burst pipe. Great and knowledgeable tech. Found an old issue and helped us fix it without pressure to use them (suggested reaching out to OG workers). Would certainly recommend.

starr vann

Prompt professional and informative. Drew made me comfortable with the information I was given,. he was both knowledgeable and informative. The price was affordable which comes in handy when you are on a budget. I have heat!

Kara van Wyk

They were able to schedule someone next day, gave me quotes for three price points, got the parts needed for the plumbing in our old house and fixed it in less than 48 hours! Nice work!

Cherian Puthiyottil

We are extremely satisfied with MSP particularly because of the quality and professionalism of the employees who have serviced our furnace, AC unit, water heater, and water softener. A company is only as good as their employees. Xavier was out today to do a maintenance check on our furnace and had been out a month ago to do a maintenance check on our AC unit. He is an extremely nice gentleman but when he works on our systems he teaches us about them. We have learned more from our three visits with Xavier that we have ever learned from any technician. Each time we request his services and he has never disappointed. We can honestly say we will continue for years to come by having MSP service our home. Tomorrow we have a plumber from MSP coming to do a water heater maintenance check! Thanks Xavier and MSP.

Susan O

Very quick service, person arrived within 2hrs of our call. Valentino did an awesome job fixing our furnace issue. He was very professional and figured out the problem within minutes.

James F

Joe was dispatched quickly (on a cold December) Saturday and diagnosed our non-functional furnace. Needed a new one -he explained exactly why: no sales pitch, showed me and took pics. They took care of me with space heaters until Monday when the new furnace was installed, warm by 4pm. Thanks Joe, Max and crew.

Jack W

Matt tested the CO level multiple times and we did not see any abnormal levels and he did additional inspections and everything was OK. Thanks to Matt we did not have to replace our furnace. Very honest and helpful. Thank you, Jack Walters

Tamar Bagley

Mitch was the best! Have had many interactions with MSP over the years, first review here and I would highly recommend Mitch for a tech visit. Great at answering questions, followed up on things he couldn’t answer immediately, and overall super knowledgeable and very honest and up front about everything. Have had experience with many MSP plumbing and HVAC techs over the last 8-10 years, many try to sell us on unnecessary maintenance/repairs. Mitch was straight about what we did and did not need, very refreshing (and unexpected) for MSP.

Marty Watson

Joe did a great job. On time, efficient and very pleasant and professional. Explained the health of my furnace. I felt confident in his work and explanation

Jon Blomquist

Jeff was great! Extremely knowledgeable and easy to talk to. Our business will stay with MSP because we trust Jeff to keep our appliances in top shape!

Tim Litzinger

Here for maintenance. Had to replace anode rod and was honest and knowledgable regarding whether to replace immediately or if can wait. Always high quality from this business. I recommend the maintenance plan for items installed by them.

Donald Callies

I used a flyer that came in the mail and got a great price on having Nick from MSP check out our water heater. Nick was very friendly, and so was his helper, Jeff. The explained what they were going to do and completed the work quickly. Everything checked out OK. I will use MSP in the future. I'm already signed up for the furnace check up next week. Thanks Nick's and MSP.

Bryce Thompson

I love the people at MSP Plumbing, Heating, and Air. They partner with you on what you need done and do it better than you’d expect. I’ve worked with them on 2 projects with them for my house now, 1 HVAC and 1 plumbing. Both projects have gone amazingly. Heavily, heavily, consider The MSP Plumbing Heating and Air team for your needs.

Patti Bauer

I called for an appt for a furnace estimate. Old furnace working fine but it's old-- Alex came within an hour, went over all the options, answered all the questions I had. Very knowledgeable and professional. I will definitely consider MSP.

Steven Schafer

Purchased new furnace. Mr. Cisneros first called to explained that he would be a few minutes late for the appointment. He explained all facets of the products and procedures of installation and financing. I was very impressed by his presentation and professionalism.

Joseph Focht

Peter showed up early, prepared and ready to go, great attitude, tightened up some plumbing under the sink after we had a complete remodel , installed a vacuum component in are new shower and took a look at are dishwasher. Very professional we are requesting him as are permanent plumber. Always call MSP anything else is uncivilized. You customer for Life Joe.

Terra Wiens

Josh at MSP did a great job with installation. He was very friendly and professional and answered all of our questions. Highly recommend!

Cory Snyder

I had a water heater emergency and MSP Plumbing and Heating was able to shuffle things around to have a service person arrive within an hour - and a new water heater was installed on-the-spot! Very friendly and professional installer!

Wayne Schuller

Elliott was very knowledgeable and professional. He kept me informed with suggestions to improve the operation of the system. He left me feeling good about him and his work.

Mike Anselment

Mitch was so helpful and honest. He made sure we were set up for proper pressure for maximum heat output. He also installed a surge protector for us. He was really informative and respectful.

Steve Anderson

Ben was great. On-time, laid out all the details of how our furnace looked and what to look for. Couldn't have been happier with how professional he was. Will use MPS again.

Carrie

Service for annual water heater maintenance/check. Discussed and received quotes for future replacement of 12yr old water heater and replacement of laundry tub, faucets and shut off valves. Peter was pleasant to talk with and knowledgeable about his skills and service.

Steve Hutter

The install team showed up at 7am sharp! They came introduced themselves and got to work. Did the work very fast and also very clean! I think I was calling an installer by the wrong name...Andy? Sorry it was Max. My bad!!! I am terrible with names!! Thanks for great work!

Patricia Sevlie

Braeden was great. very smart, answered my questions, made sure the issue was what needed repair. very bright, knew his job, was personable. All the qualities you need to be a great employee. You should be proud of his representation of your company. Braeden does it well.

Hugh McElroy

Sam from MSP did a thorough walk through regarding my plumbing status and gave me some good advice. It was reassuring to have the confidence that all is well with my plumbing status.

Siua Hafoka

Kevin was awsome to work with. Explained everything to me in a way that I could understand. Wry happy with the service and will recommend to my friends and family as well. Thank you so much for the same day service as well!!!

Lee Ironside

Water heater broke 9 pm Friday. Booked online appointment at 10pm for next morning. Got a call at 8:02 am. Service on site at 9:30. New water heater installed by 1:00 same day. Price was not terrible either. In the range of estimates I found online.

Steve Lood

Tom did a great job fixing my leaking pipe in the basement. Quality workmanship. Very professional. Will use again for all my plumbing needs.

Thomas B. Myers

Had a great repair experience by Nick fixing and removing an old valve from our gas line. He was helpful and friendly and quick, highly recommended!

Doug Copp

Job was done quickly and efficiently. We had to run a new thermostat wire and connect to the existing. Also my boiler system had to be re-filled and bled - the cast irons due to a cracked radiator needing to be replaced

Carl Pearson

They installed a new furnace and heat pump for me. Everyone was very professional, non pressuring and friendly. Their maintenance plan is a great value.

S A (Stevo)

Matt was knowledgeable and appeared to know his work. He was pleasant and appeared to have done a thorough and good job. Based on my experience, I would work with Matt, again.

Sean Sehm

Carlos & Company! They should be the new show for MSP Plumbing & Heating. They came in, had a plan, let me know what they were going to do, and they delivered what they preached and THEN some! They were fast and efficient. I left them alone to do what they do and I could hear the comraderie and the jokes and they each complimented what they were there to do. They were a well led team and dotted all the i's and crossed the t's. They even removed a tripping hazard for us that I had disliked. I have always loved the way MSP treated my wife and I since we installed our water heater in 2020, our water softener in 2021, and now our *NEW High Efficiency Furnace in 2023... I don't know if there is anything else they can fix for me but if I need anything I will be calling them first!! Btw I hate leaving reviews but for Carlos and Company and MSP I will this third time.

jhp635

Jason did a great job in servicing our water heater. He point out the problem we are having with city water with dark brown deposits and slime from the water heater. He recommended a carbon be put inline to clean the water before the water softener and water heater.

paige czech

We had a wonderful experience getting our water heater serviced and look forward to working with MSP plumbing heating air for our future needs! Peter S was very knowledgeable and helpful!

Karen Olson

Nick Z. Arrived on time, listened to my concerns, fixed the problems above and beyond, and explained what he did so I understood. Friendly, quick, and efficient. I’ve called MSP before, and will again.

Barb Huber

I had a furnace tune up by Mitch. He was very friendly and was thorough in telling me what he did and what recommendations he had. I was happy with his service.

Penny Sanderson

Jason was terrific. We needed to replace a toilet in our 100+ year old house. He quickly determined exactly what was required, provided an estimate and walked us through the process. He made an installation appointment on the spot, no need for me to call again or wait for someone to call me. This install was complex because of old pipes, difficult access and a small bathroom. Jason reached out to a colleague for assistance when needed. We really appreciate the teamwork approach that MSP Plumbing and Heating uses. We had a similar experience when MSP Plumbing and Heating repaired out split duct a/c. Thank you!

Becca Lee

My basement flooded over the weekend from an old water heater. I called MSP this morning, and within a few hours, I had a brand new water heater. Nick was professional, puntual, and didn’t pressure me into buying anything. I feel at ease knowing I won’t have any more flooding!

Michael Skillrud

Tony, Joe, Alex and Dave - What great teamwork. Without exception, they went above and beyond our expectations. Honest to a fault and quite capable with their inspections and evaluations. Bravo 👏👏👏 …

matthew samet

Dan was prompt, knowledgeable, and extremely friendly. He had excellent insights and was consultative on how best to deal with some moisture that was coming from a water line we no longer had use for

Meredith McGrath

They’re great at contacting you to set up a maintenance visit. The weather was snowy and not the greatest roads. They called to update me on the timeline for arrival, which I appreciated.

Darren Tobolt

My MSP service tech was ontime and very professional. He gave me a run through of the issues that may be affecting performance of my systems and the options for repair. I highly recommened.

Cadene Burdick

Flushed water heater. Checked safety devices. Provided a whole home plumbing evaluation. Installed thermal expansion tank on the water heater. Sam was very thorough and professional 👏 He patiently explained everything he did.

Geri Kantor

Furnace and heat pump installation - we’ve been very happy with the new system, and every MSP service provider has been knowledgeable, helpful and friendly. Highly recommend MSP.

Thomas Thieman

Dave completed a thorough check of our furnace, explained what he did, and assured us that gas pressure and CO levels were at acceptable levels. He was courteous and very professional.

Abbey Kohlnhofer

Tony was super nice and professional. Excellent customer service! He was thorough with his inspection and genuine with his recommendations.

Paul McCormick

We have worked with Matt and Minneapolis Plumbing and Heating in the past and as always Matt is exceptionally skilled, identified the problem and repaired it. We really appreciate his professional and friendly demeanor.

Shawn Bergstrom

Took advantage of MSP fall water heater and furnace tune up. Learned from Peter that water heater was too old to risk tune up. Appreciated his years of experience, expertise and advice.

Ken Hogan Genz

Dan did an excellent job with the maintenance on our furnace. He discovered a failing flame sensor and replaced it before it failed and shut our furnace down.MSP is Highly recommended.

Charlie Sawyer

MSP is great. We had to replace the boilers and hot water heaters in our building during the winter. Nick Bender explained all the different options we could go with. Josh Beecher and the rest of the install team got a huge job done in one day. We had a small Issue recently but MSP was very responsive. Jesse Ingalls came out and fixed it quickly and was courteous and helpful.

Fran Strefling

Kevin did an amazing job and is always honest with what needs to be done. He has never tired to sell a project I didn’t need and is a very meticulous professional.

B. Kusch

Great company to work with. Our tech Jason was great. Very knowledgeable, great listener, and very thorough. We’re on their maintenance plan. For about $9 per month, they come out a few times each year to tune the A/C, furnace, and water heater systems. Cost of these visits alone would exceed the monthly, and they help us to satisfy warranty requirements. Very happy overall with MSP.

Samantha Hanowski

They helped diagnose my heating issue, laid out a plan, and installed a new furnace in 24 hours! Very impressive and appreciated!

Brian Murphey

Tony, Walter and Bo were very professional and answered all our our extra questions. They offered the most economical choice and explained next steps if needed. Bo took the time to show me what he was doing so I would know how to do it next time. Nothing but great things to say about this place!!

Michael Hawley

Very efficient diagnosis and quick repair. All my questions were answered. Have found all MSP technicians to be competent and friendly. Most recent visit was our annual inspection/maintenance by Ben. Very satisfied as usual.

Shirley Devine

Jake performed an evaluation of my furnace, which hadn’t been examined in several years. He was very courteous, thorough, and offered me options upon discovering a crack in the heat exchanger.

Nathan Kranz

MSP Plumbing did a great job identifying and fixing multiple issues with my kitchen sink. Bo was friendly and very professional.

Angela Simons

Services techs have all been pleasant each time we have used them. They arrive on time, often early within the time interval, and are efficient.

Thomas Glatt

Thomas was terrific. He has helped us before. Great service, very friendly. He represents MSP well.

Clark Woodward

Nick did a great job. He walked me through all my options and then completed the repair very quickly.

ErikCris Lien

Love all my interactions with the MSP team. Today’s visit from Tyrone was thorough, straightforward, and professional. Thank you!

Leslie Epperson

Installed new gas line for the dryer and installed a vent from the dryer to the vent access outside on the house. I'm very satisfied with his work. Thank you.

Scott Schroeder

Yes, David M. Did a good job, And I appreciated him allowing me to install the flexible tubing. Thank you for the $238.00 credit. Scott S. Stephen P.

Linda Slocum

Elliot was fantastic!! Thorough and professional, he explained everything as he was tuning up my furnace. He’s absolutely great!!

Catherine Lecy

Dan was very efficient and professional. It's always a pleasure to have services done by St.Paul Minneapolis Plumbing and Heating

Jennifer Zeller

MSP Plumbing and Heating always knock it out of the park! My furnace went out yesterday and I have a brand new furnace today. They really went above and beyond and I am grateful.

Thomas Thieman

Tom arrived on time, immediately assessed the problem with the leaking kitchen faucet, and repaired it quickly. Great service.

Scott Campbell

Jason was great. Very personable and honest. Would definitely request Jason to return on future services!

Baka Lobo

Staff was knowledgable, responsive, quick to find solutions to immediate problems and quoted future work fairly after assessing other less in the moment concerns.

William Spencer

We had our 17 year old furnace serviced with MSP and Tony was really knowledgeable and courteous. He explained all of our options well and gave expert recommendations.

Dawn Gudel

Technician was informative about my humidifier system. Also checked the furnace. Fantastic service!

jano white

Josh came out within 24 hours to replace a faulty gas valve in a new boiler MSP installed last spring. Responsive timing, under warranty and professional work. I appreciate the quick response as it is starting to get cold here in St. Paul.

Karen Proesch

Bo was 👍 He diagnosed that our water heater gas valve had gone bad and it being a Saturday not easy to get the part. So he went and got it himself. Came back and installed it. We have water that is the correct temperature again! Even checked with us the next day that all to make sure everything was okay. Being that we are senior citizens, that is very much appreciated.

David Kiely

Jesse was great. He identified the problem after eliminating other possible problems. He arranged for an electrical company to come and fix the problem. He was able to establish a short term fix to allow us to have AC service until the permanent fix could be completed. He helped us understand the problem and remedies. He was friendly and curious. He went above and beyond our expectations. His service is indicative of the quality of service that we have come to expect of MSP

Jill Tangney

MSP H & A installed a ductless A/C system in our 1929 home on 5/31/22. Not only was it the least invasive installation, completed in a day and a half, but it was also the cheapest solution. Every staff member we have been in contact with has been responsive, knowledgeable and friendly (Nick, Josh(es), Max, Heather) A special thanks to Nick Bender, our salesperson. He's done an amazing job for us!!!

Rosie Laughlin

We had a gas leak that impacted our Water Heater. We're new homeowners so I had a lot of Questions for Dan and he was both knowledgeable and approachable. I learned a ton from him and he diagnosed our issue, explained it in plain language, and was extremely helpful. Would highly recommend.

Judy OBrien

I had a very positive experience with Peter, the plumber sent out to flush my water heater. He did his job with precision and care plus he was very interesting to talk with while he did the work. He gave me several good tips on maintaining the water heater in the future. I'll request him for future plumbing jobs.

Juan Garcia

Nick Z. Came to do maintenance for a 5 year old heater unit. He was on time. I was a few minutes late, but he wait for me patiently . He was incredibly clear about his observations related to the way this system is working. and recommendations about system update. Nick was very specific about what I needed to do and he didn’t try to sell me extra things. He took the time to explain everything about the unit and took the time to do his work carefully and throughly. I feel very confident about his work and his recommendations due to his personable and professional skills. Nick also was willing to listen to my story about confusing text messages that I received from MSP and reassured me that he was going to pass that information to his boss. Nick is certainly doing a wonderful job representing MSP. Thank you so much for your great service!!!

Dave Kelley

On time, professional, and knowledgeable. Perfect experience and Tony was a joy to work with. Definitely will use again.

Brian C. Martinson

From the flexibility and patience of the sales-rep who worked with us to design a system that would best meet our needs and goals, to the professionalism and quality workmanship of the install team, we have had a stellar experience. The whole process was well communicated, conducted in a timely fashion, and with a minimum of disruption to our lives. I've already been recommending them to friends and neighbors.

Randy Raul-Walters

Excellent—Thomas and his assistant Jeff are personable, Extremely knowledgeable and explain things very well. Both are sensitive to and aware of Covid Requirements. We were extremely pleased with their work!

Amy Mathews

MSP got us an appointment the very next morning to look at my A/C unit, which stopped working during a heat wave. Jake was awesome and gave excellent recommendations, which he explained very thoroughly. Very kind and courteous as well. When everyone else couldn't even get us an appointment until 3+ business days out, MSP really came through!

Ryan Quinn

Dan was awesome. Our water heater was 17 years old, and he was able to diagnose the problem and get a new one installed all in just over 2 hours. He was able to move all of our pipes around and everything looks much better now. He was very professional and down to earth. Thanks Dan!

Allen Zumach

Thorough. Explained his findings. Very personable tech. Took the time needed to do the work and discuss with me.

jessica dodge

2 yr old HE boiler repair - just waiting to see if the fix really fixed it. If it did, and we have heat in all of our house, then totally happy w/MSP & tech !

diane marie

Thank you so much to both Jeff's at MSP Plumbing. Jeff that works in the office and Jeff C that works with HVAC. I have had a ton of work done by MSP. I have been treated extremely well and with respect. I was also able to get someone out here quickly and he gave me a honest opinion. Which I greatly appreciated. I highly recommend their monthly membership service as I've found it to be way worth it. Thanks guys!!

Rosella Stow

Nick very informative, professional and friendly. He saw the problems and offered me several options on what to fix and how much each thing would cost. He was professional and knew exactly what to do. He did what he could while waiting for additional supplies. After the supplies were delivered he was able to finish the job quickly.

Mary Norman

MSP has incredibly smart, kind, professional, and diligent employees. I could not be happier. Last month, I had a sink and faucet installed. Great job! This month, my A/C went down. MSP sent an employee (Eric) who stepped me through what was going on and got my A/C running. I like that I am kept informed of what is going on and what needs to be done. From customer service folks who schedule to the techs who do the work, the quality is unsurpassed. Thank you, MSP! Adding to my earlier review: My toilet was giving me fits! I thought I needed a new one. Kevin came, made some adjustments, and "voila" toilet works and doesn't leak. He gave me some tips on what products not to use and was just an all round pleasure to work with. MSP is fortunate to have Kevin. Thank you so much.

terrence cassidy

Great professional guy that showed up. His initial thought was correct. And as luck would have it , it was the lesser of the two possible repair problems. All the people I dealt with at this company were awesome. Great customer service. Call this company first is my opinion...

ROCHELLE FOX

Jason with MSP was kind, took his time and gave a lot of options. Great asset to the MSP team!!

Paul Ramon

Had mini splits installed with them. Fair pricing and an excellent product and service. Probably one of the best upgrades I could have done to my home. Glad I used MSP.

Beth Cleary

Tyrone is a knowledgeable, very thorough technician. He explained everything he did, and walked me through his notes sheet. Our system is new, and currently problem-free, but Tyrone did all the preventive checks to make sure it's efficient and within range. (Note: you need to add Tyrone to your list of techs, he's not currently there.)

Pat Owen

Matt did a great job troubling a problem with my boiler, fixed it and explained how it works. I felt totally reassured.

Sherilyn Dominique

Tony was A+. Very knowledgeable and efficient. Definitely will call again if needed.

Brian Eggert

It was a good idea to sign up for their membership plan with free annual tune-ups.

Drew Brown

Quickest turnaround I could've ever expected. Called for an emergency AC outage at 1:15 and the system was fixed by 2:45 at a very reasonable price. Big, big thanks to the scheduling team and Drew Freeman on this hot day. Will be my first call, regardless of issue.

Joyce Counihan

I would recommend this company and Tom. They worked with me getting someone out here. My water heater was leaking so I could not have gone without a replacement for long and I did not have to wait! Tom was so amazing.

Yer Yang

Ive started using MSP back in 2016 and I'll never go anywhere else. MSP is the best they've done all my hvac, water heater and plumbing for my house. I will a customer forever. Keep it up everyone. Thank you Sam Schmidt for all your work today, you are one of the resons why I'm going to be a forever customer.

Eric Mechels

Our technician Jake was very knowledgeable and helped identify trouble with our system that was easy to fix. Very happy with MSP in our first few interactions.

Jenna Laman

Dan Willert explained everything for me about my new kitchen faucet, warranties, and pricing. He was very kind and helpful and arrived right on time! I will use MSP and Dan to install my bathroom fixtures!

John Salifu

Jason, did a wonderful job and gave us recommendations of various options of getting replacing our water softener and other works. Highly recommended.

Linda Duscha

David arrived on time. Very though and detailed oriented. He explained all inspections and procedures and what was discovered in both systems. I am very confident in the disclosure. I Would highly recommend David and MSP.

Shawn Schwartz

Have used MSP for all HVAC and water heater matters for at least 10 years. Their technicians are courteous, knowledgeable, and efficient.

George Maxim

Matt Beecher was a great experience, he was professional and kind, knowledgeable and saved me money. I would give him 5 out of 5 stars. Will definitely use him again if I need more work done

Debra Brandon

Bo did an excellent job!! He thoroughly explained everything about the hot water heater and the installation and how to correctly maintain things in the future. He was very friendly, courteous, and went out of his way to "go the extra mile" to make sure that everything was working together (water heater and water softener). He even changed the light bulbs in my basement and got my garbage disposal working again!! I highly recommend Minneapolis St Paul Plumbing Heating Air and definately ask for Bo as your plumber!

Sarah Ladd

Great experience with installation of our AC system. They were efficient and thorough. Satisfied with the high quality product installed.

Ron Wortz

Nick was great. Explained everything clearly and did a terrific job. Will definitely recommend to others!

Nancy Wurtzel

My recently installed water softener unit wasn't working correctly (due to a recent power outage). Peter helped correct the issue and was terrific at explaining everything he did. Very pleased with the level of service!! Many thanks, MSP

Kathleen Hamilton

I am new to MSP comfort care program. Today Dan came to my home for a routine inspection of the water heater and plumbing in general. He flushed out the water heater and inspected the old pipes and detected several small, slow leaks. He showed me all of the problem areas, explained what was wrong and how it can be repaired. I wasn't aware of the problem until he pointed it out and saw for myself that indeed there are slow leaks. Even though I'd been in the location of the leaks fairly regularly I never noticed them. Glad he caught it early before the floodgates opened. Had a crisis when ac stopped working. Called MSP and Tony came out lto fix it the next morning! Thought I would have to wait days, Happy I didn't have to wait it out in this heat!

Juliana Parroni

We were pleased with the service we got, even though the technician had bad news for us. He explained our options in a thorough way, was professional and knowledgeable.

Annjanette Peterson

Nick did a wonderful job! Very professional and was willing to answer all my questions!

mutti McLeod

I did my due-diligence and got 3 estimates for a “split” ac unit for an addition that just didn’t cool/heat comfortably. MSP was the ONLY one who affirmed that there was indeed duct work to the room (we and the other 2 companies wrongly assumed it was defunct baseboard heating), and rather than spending $6000+ for the new ac split unit, MSP gave us some simple steps to hopefully rectify the problem. (Run the furnace fan constantly, keep interior doors open and get our ducts cleaned!). Should those steps fail, we will definitely use MSP to further explore options. They were by far the most knowledgeable company we had out, and I have no hesitation in using or recommending them.

Bob Antonsen

Braeden showed up on time and was very knowledgable. He repaired my boiler in an hour when 3 other companies could not. I would highly recommend MSP to anyone! Thanks for the great service!

Alan Rego

Sam, who did the work, was very friendly and knowledgeable. I liked his temperament. He was honest, and he addressed the issue promptly.

Shira Rosenberg

MSP installed a ductless split in our large old house, and they did a *fantastic* job. MSP came up with more creative solutions than the other companies we spoke with. The installation was flawless - they were on time, professional, neat/tidy, and were so considerate when our toddler wanted to watch them work. Our system works beautifully. This was an expensive job but it was the best money we ever spent on our house. I recommend MSP without reservation.

Stuart Clawson

This is almost a every year and half for us because my wife use a wheelchair transfer it ruff on the toilet so every now and then she breaks the toilet bolt so it always need replacement along with toilet gasget it al a good idea for everyone to replace there gasget to maintain your toilet from backing up there nothing like the sound of a flush when you only got one bathroom and one toilet thank you msp plumbing that why we call you first. For all our plumbing needs

Jane Hurley

Jefferson was timely, knowledgeable, efficient, professional and skilled. It was a pleasure to have him in my home doing his work.

Matt M

I had a leaking hot water heater and contacted 2 places to see who may be able to help. I had done business with MSP in the past and they were fast, quality and affordable. Still haven’t heard back from the other company and Thomas has installed and cleaned up the new water heater already. Would highly recommend MSP for your heating, cooling and plumbing needs. They are 2 for 2 with me and Thomas was top notch. Thanks MSP team.

Emily Liddiard

Tony was amazing! He explained our problem clearly, followed up with a call on next steps and was a total professional today when he completed the project!

K Johnson

Learned about EPA changes to new fixtures that affect how they work. Tom explained it well after checking that there wasn't any other source of water leak. Very professional.

Howard Klingbeil

Xavier went through our A/C system and found no fault. He then checked the furnace electrical components and thought there was a bad circuit board and transformer. He installed new ones, but that didn't work. Rather than give up, he called for help. Together with his partner they found a bad connection in the furnace switch box. He ultimately charged me for a service call and electrical service. These guys are awesome and extremely honest! We will be using MSP for all future work!

Matt Hagen

Scheduled a water heater inspection. I got that and a detailed inspection of my plumbing, identifying issues for me to keep an eye on. Great service.

Carolyn Gwi

Tom was delightful to work with. He was knowledgeable, efficient and effective. Our problems were solved quickly!

Carolyn Tatum

Nick came out quickly to check out a continued problem. Did the best job to correct the problem? Again, he explained fully what was needed. Appreciate it!

Bryce Robey

Alex was very professional, knowledgeable about the products they carried, and was straight forward with the project pricing and didn’t use typical annoying ‘salesperson’ techniques that other companies used. Was able to offer a lower than many of the other big name HVAC companies. Install team showed up exactly at 7am like they said they would. Andy was very professional, clean, and knowledgeable. He explained everything thoroughly and fixed some items that were not up to code that were done by another company previously.

LW

Pluming Tech Nick, Did wonderful Job on my home sew pipe repair! thank you so much Nick!

Anita Hayward

He was doing a routine check, but found the water heater on it's last legs. So I had him replace it along with some new pipe work to bring it up to code.

Alex Treitler

Part of service plan: very thorough and professional service fromWalter. Addressed questions I had and explained what he had done

Carey D

Always happy with MSP! They've helped service several different systems at two different homes for me.

Markell Jurek

Jake was on time and did a great job explaining the steps of the furnace tune up. I appreciate the detailed report he wrote up for me.

Keith Elzia

We have been working with MSP for over 15 years and have enjoyed success with MSP always. Great Technician

Jill Johnson

They were great. Checked everything possible and reviewed everything before they left. Tech was super polite and clearly qualified and knowledgeable.

Angie Zuber

Dave was a great helping me assess what I needed, for both today and assessing future needs. The Homeworks agency was where I received financing, and worked well with communication everyone being on the same page. Josh was first here, and last to leave, and answered my questions about the new functionality of the boiler and hot water heater. They also included a smart thermostat. A slight hiccup with a malfunctioning part set us back one day, but no biggie!! Highly recommend.

Victoria Graff

Jake was an outstanding young man. Very patient, polite and knowledgeable. Victoria Graff, West St. Paul, MN

Kendra Pardue

Elliot was extremely professional and did a great job explaining what was happening with my furnace in terms that I could understand-

cakman09

Xavier was very professional and knowledgeable about the A/C unit. Arrived soon after notifying us that he was coming and did quick work. Very satisfied!

Dan Nelson

Jesse was very informative and made certain I understood all work to be done along with what will probably need attention in the future.

Gordy Steinmetz

Braeden did a great job getting our boiler up an running. Was quick and talked us through the process from beginning to end.

Gary T

Looking for estimate to add Aprilaire humidifier and do furnace checkup. Jake did a good job. Professional, knowledgeable and friendly.

Joan Thames

Tony was great! Very friendly and professional. I'd like to have him back for my next check up

Colleen Dooley

I appreciated the valve & pipe repair service from MSP technician Nick-easy going professional, informative & efficient work!

Martha Moore

Mitch was very courteous, knowledgeable and well informed in what he was doing. I would highly recommend him to anyone.

Denise Breault

Tyrone did a fabulous job and even took the time to explain certain things to me. Thank you, Tyrone, great job and much appreciated on the short notice!

Justine Daily

He was absolutely informative amazing personality he did an excellent job high ratings and kudos to having such a pleasant employee to work with

Alex Kravchik

Their Technician Nick did a great job with my plumbing issues. I highly recommend this company.

Gary Montz

Thomas showed up on time. Was very knowledgeable and communicated well. Looked at issue (leaking shutoff valve on water main), explained his conclusions and discussed several options for choices. Did the job well, left area very clean, explained and demonstrated what he had done. Excellent work and service, very great job in communicating. Would definitely call again if needing major plumbing repair

Joy Farmer

Thomas did a thorough evaluation and itemized pricing for miscellaneous plumbing repairs. He was very honest in assessing relative merits of various options. We will have him back to do the actual work once we decide how we’d like to proceed. I’d recommend him to anyone.

Khalil K

MSP technicians did a nice job replacing the whole HVAC system with new Infinity system. Josh and Todd were great

Jim VP

Same day service, knowledgeable and friendly tech, fair pricing. The tech, Todd Clark, is a huge asset to the company.

Anna Leither

Tim came to check out an issue with our furnace and did a great job. I appreciated that he was super knowledgable and a great communicator and really educated me. The company also has been quick to answer the phone every time I've called and easy and pleasant to work with and get things scheduled!

Greg Pfeffer

Awesome customer service and follow up on our new HVAC system. Highly recommend MSP!

Suzi Oster

He is very smart about all the little details about the problems he addressed and explained them so I could understand! He gave me advice and made sure he answered everything I had concerns about!

David Moss

Jake was great on the return visit and corrected the problem immediately. He was extremely kind and very costumer service focused.

Michael Cooper

The team of 5 did a great job, fast, efficient, friendly and on time! I highly recommend them!

Ying Zhang

I have been a member of MSP for a few years now. I must say they have the quickest response (24/7), and a very friendly crew. Recently, I found they even upgraded their service to give you more timely information when a technician is heading his/her way. They are very respectful, always listen careful to me, and answer my questions without reserve. So far, for HVAC service, they charge fairly. And it is totally worthy the membership fee. It is (still!) less than $100 per year, but they give you two free inspections, one in spring/summer for air conditioning, and one in fall/winter for furnace. I am happy with them.

Katie Hatt

Easy to schedule, and service visits for furnace tune up and water heater check was great. Matt and Nick were personable, knowledgeable, and efficient. On the respective appointments, each walked through results clearly and thoroughly answered my questions. Highly recommended.

Devin Colvin

I just wanted to thank our technicians (Jeff & Derek) and our salesman (Don), for the wonderful job they did with setting us up with a new furnace and A/C. They were beyond professional, were easy to communicate with, and the work they provided was of the highest quality. I couldn't have imagined having a better or easier experience with undergoing this process. I will know who to call next time I have any plumbing, heating, or cooling needs! 8/23/22 Additionally, the follow up tune up services I've received from Zach, Drew, Craig, and Matt have been stellar. They do great work and provide good options and advice to keep your systems in tip-top shape!!

Vicki Hagen

I had to call them on Sat Christmas Eve morning as my boiler stopped working. He was there within a couple hours without an extra crazy holiday/weekend charge. Thank you!

Katie Scheurer

Jeff was very personable and gave me a good explanation of the condition of my furnace and answered my questions.

Maria Ustavalkova

I really dislike giving less than stellar reviews, but I do think that others need to know all possible information when making a decision of what company to hire. The MSP repair tech that came out was nice and knowledgable, he knew what he was doing and I am confident with his work. I have nothing but good things to say about the repair techs and their work! However, the repairs I needed were quoted quite a bit higher than I was expecting. I had him do the one repair I needed to get the AC unit working again that day and passed on the other suggested repairs. I had another company come out this week to give me a second opinion and quote on the repairs. Turns out, the markup from MSP was 250% on the repairs. In full transparency, the capacitor that I got replaced by MSP cost me $350 while the second opinion company said it would be $100 if I had gone through them. The other parts quoted for repair that I did not do with MSP had similar high markups in comparison. I ended up getting my other repairs done with the second opinion company since the costs were more doable. I hope MSP's management can look at their pricing and see how they can improve here.

Andrew Nesbitt

Technician was was very helpful. MSP does significant up-charging and it seems all their technicians are strongly encouraged to do this when quoting services. A free service turned into a $4000 quote with what seemed to be unnecessary items. When we had a water heater installed two years ago, a smaller plumber did it for a quarter of the price. They tried to price match after we got a second quote. Feel free to push them on the pricing.

William Mellen

On time. Very professional and fast service. Walked us through the process. I use them for plumbing, heating and AC. Great company. I REALLY like they have Union plumbers, so I know they always do good work regardless of which plumber we get.

Dan LaBore

Service tech looked over my reverse osmosis water system , my hot water heater and water softener. He gave me good honest advice and no additional work was required at this time. I may do some of the work he suggested in the future and have his company complete it.

Tony Patsy

Nick was on time and very profession. He displayed a high level of knowledge in relation to the pluming industry. He was able to quickly identify our problem and give a good estimate on the cost of the fix. Nick was also able to give us valuable advice on other home appliances such as our aging water heater and water softener without being pushy for a sale. I would recommend this company and specifically Nick to any family or friend in need of similar services.

Angela Kay Patsy

Bo was extremely knowledgeable, professional, and willing to answer any questions I had related to my water heater issue. They were extremely fast squeezing me in! I felt very at ease, being a first time homeowner! VERY impressed! Would definitely recommend!

Eveline R.

Nick was able to come over the same day, did a quick evaluation, let me know all of my options for repairs versus installing a new toilet. This toilet was very old so I preferred to have it replaced. He was able to do this immediately and was done with the job in an hour. Toilet works wonderful. Also a nice guy

Rick Arnebeck

Tom did an excellent job with our toilet repair and went the extra mile to assure it was a quality job!

Lynda B

Joe did a thorough job checking each part of our furnace, cleaned it, labeled everything and gave us a short term and long term needs assessment. He was friendly and explained thing in layman's terms. The services came to $8.95 with the monthly plan! We now have a piece of mind and not wondering what is going on with our furnace.

Chris Kuderka

Found the leak. Did the repair. On time, knowledgeable, professional. Cleaned everything up after, took the trash. Friendly.

Patti N

I was notified via text and phone when Nick was on his way, which was during the scheduled window. He was friendly and professional- explaining any concerns and education on how to prevent the issue from reoccurring. Great experience- would use MSP again!

Gaea Gaddy

Bo is professional, honest, and hasn't lead me wrong. He gives me all the options for repairs & gets the job done. It's good to know there are still folks out there that put pride in their work and don't pull any shady business to pad the bill. 100% recommend!

William Price

Thomas was extremely thorough, professional, and accommodating on his visit to my house. I had him out to flush my water heater and what I believed to be an issue with a repair from a few years ago. He quickly spotted the root cause (different than I expected), and provided me with several options for getting it taken care of. He went above and beyond by also fixing my original concern. I also decided to buy a water softener while he was here today, and he was able to get all of the repairs and installation complete in under 3 hours. To top it off, I threw a last-minute question about a wholly unrelated plumbing issue at him, and he was quickly able to explain what would be involved in the repair. Throughout his visit, Thomas cheerfully answered my questions, took care to keep my house clean, and worked quickly. I'm thoroughly impressed with the service and attention I received today.

Lauren

Our water heater went out and i called 3 different places. To start off, the other places weren't nearly as friendly on the phone as MSP was. They told me a technician would be out between 1 and 6 pm. They then called and told me he would be at our home within a half hour. He showed up in about 15 minutes and he (Tom) was very professional and friendly. By 6 pm we had our old water heater out and a new one delivered and installed. EXCELLENT service. I won't call anyone else. Edited to add: Just had our AC tuned up by Valentino Jackson. He was a great guy to work with. Once again, great work MSP.

Jennifer Hanson

Super fast response time, very friendly, and he took the time to explain to me the changes he'd made, and why.

Elana Nack

Dan showed up only 1 hour after I called looking for someone to help us find and fix a leak from our shower. He was professional and thorough. He found the source of the leak and fixed it on the spot. He was great at explaining everything he was doing to someone who knows nothing about plumbing. I would absolutely use MSP Plumbing again in the future and I highly recommend them!

Greta Hoffman

Absolutely love this company! They keep a record of how old your water heater or furnace is and then were able to come in and give me four options of what I could do to fix the problem. I signed up for the annual program which gives you yearly maintenance AND discounts. The service guy was super friendly and knowledgeable. He was also friendly with the dogs and made sure they didn’t get out or in places they shouldn’t lol. I’d highly recommend them to anyone.

Christine Zimmerman

We started using MSP last year for our HVAC system when we bought our new house in the summer of 2021. They have always been professional and great to work with. Today, Jesse, performed annual service on our air conditioning unit. Not only did he inspect the unit and clean it, he explained what we can regularly do at home to keep it running well. I recommend MSP and Jesse to anyone who is looking for a fair and reputable company to service their HVAC system.

Chris Ross

Braeden was very professional, explained things well, answered all my questions, gave good advice and made recommendations for HVAC improvements I can make in the future to help with allergies. Nick was also very professional, thorough and gave me estimates for plumbing changes I asked about. I highly recommend MSP!

Christopher C. Wilmot

Probably not the cheapest service, but MSP Plumbing Heating Air was very reliable a few different times for various calls that I've put in. Always friendly scheduling staff and the plumbers are terrific. Would recommend for your needs.

Lon Otto

Tom came to do a water heater tune-up, which he accomplished with great efficiency. He was clear about what he was doing and abut various options we had for other issues, and he was very personable.

Jennifer Mark

Second service: great service! Braeden serviced our A/C. He was courteous, knowledgeable, informative, performed a check of our a/c jnit coolant, motor, and cleaned the filter for us. First service: Routine maintenance service for water heater. Steven was professional, informative, and a pleasure to work with. He provided opportunities to view the diagnostic findings and discuss causes of issues and potential options to remedy these issues. With the service, he also inspected other points of plumbing and identified an issue with our garbage disposal, and gave an easy tip for fixing the toilet tank flap which had been leaking. He also wore a mask and shoe booties inside the home. He priced out our options and provided some timelines to think about future updates. Overall a great experience.

Amber K

Came home last night from a 3 week vacation to find my laundry room flooded and my 20+ year old hot water heater leaking. It was fairly late, but they were able to put me in for a stand by appointment the next day. They were one of the few companies that would work at condos and the only company I called that could potentially get here in less than 24 hours. Both ladies I spoke to over the phone were helpful and nice. This morning I got a call saying they should be able to squeeze me in between 12pm-4pm. However, I got a call earlier and asked if they could come earlier as they had someone available then. That worked out perfectly. Nick, my plumber, was very nice and did a great job. I really appreciated him walking me through what needed to be done and teaching be about my new water heater before he left. I will be recommending them to my dad, and will be calling them when my furnace dies… which hopefully isn’t this year!

Kim Rabb

Excellent service and identifying the problem. Matt came back some for long and intensive cleaning of our mini splits. Great customer service and completed the work timely! Extremely happy!

Rebecca Brown

Jeff came and did a thorough job of trying to find where a gas smell was emitting from. He was very accommodating and changed the control valve in hopes that that will alleviate the problem…so far so good👍🏽 …

Diana Docea

Always professional and prompt. Highly recommend MSP Plumbing services. Sign up for their monthly plan well worth it.

christopher ebner

did a great job. Prompt. Effective. Great to work with. Super efficient with new furnace install. Everybody in the chain did an amazing job. Jesse the tech was awesome(deserves a huge raise). Alex, sales crushed it (buy from him) and Josh who I did not personally meet had the furnace installed like a boss. Furnace failure to installation under 24 hours.

Katherine Nyberg

We had two gas leaks in our pipes in the basement that Xcel Energy found. They shut off our gas so we felt urgent in finding someone to help and didn’t know what we were in for. After two companies didn’t want to take on the liability of fixing our gas pipes, Peter from MSP showed up quickly and inspected everything, worked out a plan, walked us through it and talked through worst case scenario so we understood. He scheduled a return at 8 the next morning to start work. He showed up on time, started work and got done a little earlier than we anticipated. He was able to dodge worst case scenario saving us thousands and he thoroughly tested the gas pressure and made sure there were no leaks. He also walked us through pricing and their care plan. I recommend Peter and MSP for repair work you can feel good about.

MALDITONG AmercaNo

Great service just long wait when no a/c alot faster then center point they were 3 weeks out, I only waited with our a/c for 1 week with msp plumbing lucky I have a nice camper trailer when temps are so hot. I would definitely give them a call maybe faster then some others

Steph Hamer

He was professional and very knowledgeable. He had the water heater delivered and installed in under 4 hours. It was an amazing experience!

Lisa Bachmeier

We had an issue with a furnace MSP installed last winter and they came the same day to figure out the problem and explained it thoroughly.

Richard Toetschinger

Xavier did a great job. He inspected and cleaned the boiler and provided a useful report.

abraham henry

They were professional and helped teach me about maintenance. Very friendly ,on time, fixed the issue fast. Decided to get the maintenance plan for all my heating and cooling needs . Thank you Tim and msp!

Karen Sauro

We love Braeden! He’s professional and personable; always does a great job for us.

Jackline Mukiibi

From the first contact for help to the complete installation and a mishap on my billing issue (my fault, over charge limit!), every person I engaged with was friendly, courteous, respectful, helpful and knowledgeable. Haven't experienced this level of service for a very long time. Professional team, executing professional and efficient work. 10/10 would recommend. Won't be calling anyone else but MSP plumbing, heating and air from now on!! Thank you all. Great work and amazing service!!

Marcy Ingvoldstad

Mitch was great, very professional. He had answers for all my questions, explained everything and had some suggestions for future projects. I do recommend getting MSP Clients to get the TCC plan. Well worth it. :)

Lynette Schuldt

They came and checked out our furnace Ben went over everything with us great tech!

Vince Propson

They addressed my issue first thing (it was even on a Saturday), professional, great service and all works as it should. I am also happy with their monthly plan and see good value in having it.

David N

I have a subscription service with MSP where they annually review my furnace, water heater and AC. Today was the AC and it checked out AOK! I'm really glad I have this service to make sure the systems me and my wife depend on are in good shape: Thanks a lot MSP!!!

Scott Ellison

Jason did a great job installing our smoke detectors. He was professional, courteous and did a complete job including clean up.

ANDREW WILSON

Tom is a Master Plumber. Honest, pleasant, and happy to solve issues.

John Forster

Jessie was on time, knew what he was doing, did it well and quickly. He was very courteous and polite. A pleasure to have him do the required annual maintenance.

Kristina Winter

Jesse was GREAT! we really appreciate his help with the service/Maintenace on our furnace. Would highly recommend MSP. to anyone in need of their services.

E A

Yet another phenomenal MSP technician. I’m running out of amazing things to say about MSP. Always professional and hard working. Xavier was amazing and very helpful. Thank you MSP for always taking care of us. Thank you

Thomas Wessling

Nick Bender with MSP did a great job explaining to me what options I had regarding my A/C and Furnace, and promptly provided me with a quotes for them. He was very knowledgeable and patient when answering all of my questions.

Evan Bryant

Last winter me and my family did not have a heating system and this summer I installed one so I can have it before winter and msp had great piece and the installation went amazing

Richard Ross

David , did an awesome job helping us with furnace and ac checkups. David was very helpful in answering our questions

Laurie DuPont

Dan was FABULOUS! Explained in detail what the issues were. He fixed the problems and , hopefully, he won’t be back soon. Laurie

Denny Nightingale

Bo performed the annual water heater checkup. Knows his job well, is very pleasant & engaging, has IT(the ability to create trust quickly).

James Kolar

Knowledgeable , efficient, thorough and clear. Tony was a pleasure to work with

Sarah Jacobson

Wonderful and professional service! Came on time, good communication and explained everything well. Will be using them again!

Joyce Larsen

We have had a service contract with MSP for about two years, since we moved into our new home. They have consistently provided us with excellent service. Today was no different. Jake was here promptly at the scheduled time and was able to repair our furnace very quickly. He was thorough and very professional. And, what a nice young man! We really appreciated his time and expertise. Thank you!

Josh Johnson

Jake was very helpful in explaining what is needed for maintenance of our mini-split system.

Karie Wetternach

Jason was awesome! He took his time, and answered all of my questions. Thank you!

Sonja Bornus

Kevin did a great job and explained everything very well

Ted Schwarzrock

The technician, Tim, did a great job, was persistent in the face of multiple issues, cleaned up after he was finished, and wouldn't leave the premises until he was certain he had fixed all the problems. Tim explained everything he did to correct the problems. He was very polite and professional. If everyone else at MSPPHA works as hard and behaves the same way, they are an excellent organization. Ted S.

Todd Wakefield

I’ve used MSP on several occasions and all the folks there are outstanding, from the phone receptionist to the individuals coming to our house. I have nothing but great things to say. They do good work, at a fair price, and are honest in their opinions on what should be done.

Kraig Thompson

Elliott showed up on time, was polite and explained what he was doing. Overall a good experience.

Pat Duffy

Cristian and others on the team were prompt, professional and communication was excellent. A thumbs up all around

P Sween

The technician was honest and efficient. He has a pleasant demeanor and finished the work in less time than predicted.

Michele Kost

Tom did an excellent job of managing to fix a difficult situation without making an unnecessary mess. It was done good and fast but wasn’t cheap.

Chad Knutson

Tom hooked up gas dryer venting and gas supply. He was friendly, funny, and profession. He also completed the work in a fraction of the time it would have taken me and probably less time than it would have taken most plumbers. I would definitely hire Tom again and would recommend him to anyone looking for quality plumbing services.

Jennifer Newton

We truly love working with MSP and Valentino. He is knowledgeable, thorough and provides exceptional customer service! I would absolutely recommend working with MSP and Valentino. They do a great job and are honest when repairs are needed. We don’t feel pressured and trust their recommendations when other companies have tried to upsell or make us pay for things that aren’t actually needed.

Nicholas Stewart

I was out of town and had a heating emergency. I didn't know if it was my furnace or thermostat, but my heat wasn't working properly and my house had cooled off dramatically. I called MSP and first off they were VERY kind and helpful to someone who was very concerned and emotional about the problem. They helped me be calm and didn't mind that I was stressed out. Very comforting. Secondly they were able to get a tech to my house within two hours during a MN winter right before the new year, exceptional! And thirdly the technician Matt went above and beyond to help me and fix the problem. He was able to do it quickly and at a minimum cost. His service was exemplary. I can't say that enough. All and all, I can't recommend MSP more. I hope not to have any issues again lol, but if I do I will 100% go back to them. Life long customer now👍

Karen Van Schyndel

We didn't realize what a difference some professional repairs could make in the livability of our home! The drip is gone, the water pressure is restored, the drain actually drains and looks better, and the toilet flushes without all the fuss. Thank you for your expertise, Nick G.

Matt McKenzie

Furnace went out right as the temps started to drop, so needed someone fast and reliable. Jeff came out to assess the situation, and then Dave came out to talk about my options. Seemed very transparent and were able to schedule my new furnace install the very next day!

Debra Maeurer

Peter was amazing to work with on the installation of our new water heater. He was very straight forward about how our old water heater could not be repaired and what the options were for replacement. Also, just an overall terrific guy!

Joshua Stegman

Gas flex line to dryer was leaking. Dan installed an isolation valve and replaced the flex line. Looks much better now than it did before and isn’t leaking gas any more. Very happy with the work that was done and MSP Plumbing.

Tonya DePriest

Excellent work; clean, fast, and our faucet has never worked better! The diverter in our tub was leaking and we attempted to do a diy repair only to discover rotted 70 year old pipes. More than we could manage. This was replaced swiftly and expertly. I will definitely use MSP again!

Bonnie Reiland

Tom did an excellent job. He explained the options and quickly completed the work.

Kathe Pelletier

Not only did Nick resolve the leak in my outdoor spigot, but he was able to save the quaint bunny handle by replacing a gasket instead of the whole thing. He helped me to find the shut off valve for the spigot, which did need to be replaced, and he showed me how to winterize. Nick took the time to talk through some different strategies for updating the overall plumbing in my house, and I feel confident and informed in what my options are. I loved seeing that he investigates fully before starting in on a project and I would absolutely trust him to come back for my next projects.

Matt Cunningham

MSP got us right in and Jake had our problems solved within hours. Great communication and responsiveness. Thanks.

Diane Woiak

I had one of your plumbers come out to check on my water heater, and he was very knowledgeable about my concerns and how to rectify the problem. He answered my questions and stated a plan on how my issue could be taken care of, sharing options with me. Very informative and helpful.

John Scheuch

I called because of a burst water pipe. MSP had Tom come out and repair the damaged pipe in less than 30 mins. He was Fast, Fun and Friendly and did a great job. I will be sure to use MSP again if needed!

misterwhatbird

Tom once again did a great job. This time he replaced a leaking drain pipe from the kitchen. Thanks

Robert A. Koyrakh

I was very fortunate to have Bo to service my water heater in the morning today. He came on time and immediately started his work. He worked very professionally, quickly connecting and disconnecting equipment, and gave accurate time-frame. He left a very good impression about the quality of his work, and also gave very good advices how to take good care of plumbing systems. I will invite only him when call for plumbing service next time.

Debra Olding

So glad we selected MSP for service! Our technician/plumber (Bo) was very friendly, professional and offered a couple of repair and pricing options to us. Once the work was finished he actually showed us the damaged/rusted pipe and explained why the leak had happened. Additionally he checked some other areas and made repair recommendations that we need to consider in the future. Highly recommend.

Cathy Dunaway

I have used MSP Plumbing Heating Air for 10 years now. Today I had my annual furnace tune up and the technician was at my house promptly, did a thorough inspection and explained his results to me and his recommendations. I will have my A/C and water heater tune ups in a few months. I had MSP install a new tankless hot water heater 3 years ago and it's been great. I pay a small fee each month so my annual tune ups are included and I have priority response if I need something else done. I also get 10% off when I need a new appliance - like my tankless hot water heater. I have been very pleased throughout the years with their service and staff.

Brenda Roberson

Have had great service with MSP. Tony is my go to guy. Always professional, wears a mask in my home, very knowledgeable, explains/educates/shows me exactly what’s going on and best practice to fix the problem. AND he’s a nice guy who I feel very comfortable having in my home.

clark adair

Tyrone did a great job and explained everything each step of the way. We will recommend your service to all our friends and family.

Kevin Smith

MSP came over to fix our AC that just went down last week. We were scheduled to have it looked atbut we needed it done immediately due to our child having very bad allergies and asthma, the sent out Technician Tim Harris the very next day. Tim had our AC up and running quickly and professionally. He saved the day. My kid can now sleep comfortably tonight. Thanks again! Tim

Katie Pease

Peter came out to take a look at a leaking pipe and alerted me to other issues that need to be addressed (which should have been identified on the inspections of my recently-purchased home). I now have information I need to follow up with the inspector since repairs for the non-compliant items will likely be very costly and require significant demolition and restoration of parts of my kitchen and roof. He took the time to explain how things should have been installed and what will be required to move forward with repairs.

Jason Brainard

Fast, friendly service! Did the repair efficiently and didn't try to sell me anything. Will definitely use them again!

Laura Glass

6/20/22 I called MSP as my furnace/AC/thermostat all just stopped working and it was 89 degrees in my house. Ben took my call and he and another dispatcher were able to find someone (Jake) who was willing to come out after hours. Jake was polite, friendly and knowledgeable, was able to diagnose the problem, grab the part and got my AC working again. He was awesome and I will continue to call MSP for future needs! 2017 - We called MSP today because our air conditioner wasn't working right. Kenny answered my call and was very pleasant to talk with, and he was prompt about scheduling our appointment. The technician Mitch arrived within the agreed time frame. He was friendly and polite (even though I'm sure he had already been working all day). I was so happy that he was able to diagnose the problem and get our system working again. Kenny and Mitch saved the day for us! Now I wont have to spend another night with awful sleep in a hot house. I will be recommending this company to our family and friends. 4/19/16 Clint came out today to install our new furnace, he was friendly, knowledgeable and efficient. He made sure we understood how everything worked and answered all of my questions. 5 stars for sure!!

Erin Walt

Loved my tech! Super nice, professional, and knowledgeable, no pressure. And the membership plan is a great deal for annual inspections, highly recommend!!!

Linda Bisdorf

Tony came out to service my furnace today. He was extremely thorough, listened to my complaints and reviewed my notes. After servicing my furnace, reviewing my duct system, etc., I believe he solved many issues, some of which I've experienced for a couple of years. Very impressed with his patience and knowledge. I will request him the next time I call for service. Thanks Tony!!!

daniel westacott

The msp people are doing very neat work, listened to my needs, asked good questions. Old houses are not easy.

Jim Hall

Would recommend! Thomas installed a carbon system for chlorine abatement. We have high chlorine in our city water, and have used "pitcher filters" for drinking water. After the carbon system install, the water right from the tap tastes better and smells better.

Judy Kusz

Rapid response! On time! Thomas was very nice and professional. Thanks 😊! …

Erin Imming

As always MSP is so helpful! Every technician I’ve encountered is very professional and educated in their trade. They are responsive, respectful; and I never feel that I can’t ask a question or ask for their recommendation. They never push you to buy a more expensive product. Always recommend their service, very satisfied!

James Hayes

I’ve been struggling to find a company to come out and fix my garage heater (Mr. Heat Big Maxx). There was an issue that I could not diagnose. I contacted the company that manufactures the heater and they sent my a replacement motherboard. Lacking the skill set and confidence to do it myself, I reached out to MSP and they sent Jake over. The company contacted me multiple times to ensure they knew what was needed and so they could send someone with experience to complete the job. This was not something they typically worked on, which is the response I got from a few companies. Nonetheless, MSP accepted the job and I could not be more grateful. Jake fixed everything very quickly and professionally. In my experience and given the season, these repairs can get very expensive. MSP’s prices were beyond reasonable and I was at the point that I would have paid double what was charged. I will be using MSP for any future issues. Cannot recommend them enough!

Allah Shazam

Drew was awesome. Couldn't have asked for better service. Very knowledgeable and professional.

Garry Kriz

Matt was awesome! He answered all of my questions and did a great job completing the repairs. MSP's communication with me was excellent as well. I am very satisfied with the service I received.

sandra talbott

Professional, and did a fantastic job of explaining my options to me

Amber Luck Ronning

Dan W. was professional and friendly (even to our dogs), and clearly explained the problem and our options. He noted that in time there will be more plumbing work to do in our old house, but he was up-front about what was urgent and didn’t pressure us to do everything today. I’ll call MSP again (shoutout to the responsive and polished customer service team) when it’s time to do the rest of the work.

LISA ERNST

Jeff was very professional and I felt like he went above and beyond to give us a great repair for a good price. I felt that our business was important to him and wanted to make sure I had all the Information and understanding of what was done and should be done in the near future for a better working unit and better enjoyment of our home

Richard Davenport

Matt was very helpful in diagnosing a problem with my AC unit. Very professional and friendly. Will definitely use MSP Plumbing again!

Paul Berg

Did a great job, explained the process thoroughly. Happy with the price and results.

Kerry Kelly

Technicians are honest, dependable and consistent with their quality workmanship.

George K

I think he did a very good job, it only took him a few minutes to reprogram the settings.

brandon lindquist

Tino was very knowledgeable and professional. Highly recommend him!

Carolyn Will

Dan Willert got right to work sleuthing for our water leak and found the source! Thank you for the good work- now in to repairs.

shoshannah palchizaca

Tom arrived to my property on time, very professional and informative. We had no water running in the complex he replaced a valve and began taking out the old galvanized pipes as there was still no water running only to realize that was not the problem it was a different valve in which he replaced. Water is running great now. Price was pretty high but he did a good job in a very timely matter.

Karen Vavreck

We had service done then decided to replace. We dealt with a lot of people. They were all totally awesome. It was an extremely hot day when they were installing the new unit. Never once did they complain. When I brought them cold water they were so kind and grateful. They moved the placement of the air conditioning unit. They were so friendly with my dog also. We had four different technicians. They all worked well together. Different days and times for some. Some over lapped their time her. One technician came and helped so the process would go faster. Honest fair reasonable.

Peter Styx

Dan understood the plumbing issue and knew exactly what to do to make the repair. Very happy with the service and will use them again.

Elizabeth Solom

Dan was prompt, knowledgeable, helpful and professional. I learned something I can try myself next time. Thank you so much!

Chris Kastelic

Absolutely amazing work! Great service, great products, no complaints. Well done!

Juan Ramirez

He did a great job 👍 he was very professional …

Amanda Chancellor

I've used MSP for a variety of things around the house. They are always professional, friendly, and do their repairs quickly and well! Plus their maintenance program is a darn good value!

Rebecca Brown

Dan came right at the top of my scheduled service window, which I greatly appreciated. He was professional efficient and swift. He didn’t make a mess and didn’t leave a mess. Dan had come out a couple of weeks earlier and given us and estimate and my cost was not over the estimate given. We are extremely pleased with the work done. I highly recommend this company.

Patti Smith

Drew was professional and personable. He explained things in terms I understood. We will use MSP's services again.

ourboldhero

I'm enrolled in the MSP annual service plan and decided today to replace my water heater. Within 4 hours, I had a new water heater and interest free financing for it set up. A super painless experience and great turnaround compared to other contractors this summer.

Tanner Lydon

I had water from my upstairs shower leaking through the ceiling of my kitchen. I called and was able to have a person come to my house within 4 hours of my original call. They did an amazing job and were incredibly knowledgeable and professional. He fixed the leak and provided me with some great advice on regular maintenance. Anyone looking for plumbing/HVAC needs to use MSP plumbing!

DAVID ROSS

Nick was very knowledgeable and thorough about the installation. I would recommend him again. Thank you Nick.

Preeti Sam

Nick was professional, knowledgeable and very thorough. He gave me several options to choose from with associated costs. The first faucet he installed kept dripping (defective piece), so he took the time to get another faucet and install it. I’d recommend their services.

Ben Newman

We were blown away with the service provided by Jake today. Easily the best experience we’ve had with any repair technician in our home. Jake was thoughtful, kind, and explained everything thoroughly and gave an accurate price on the spot. We look forward to working more with MSP Plumbing, Heating, Air because of this experience.

AJ Zozulin

Had an excellent experience, our plumbers (Nick and Jason) got the original job done and more in two days (we were prepared for 2.5 to 3) and explained everything along the way. One of my favorite things about MSP's plumbers is that they all seem happy to teach/explain. I'm never going to do my own plumbing repairs, but I like knowing what's going on in the guts of my home. One of our light switches stopped working after the first day of work from something that happened while cutting away walls and ceiling, but they got an electrician out to to fix that free of charge.

Danial Davis

Braeden was prompt, professional, and friendly. Dispatch told us to be ready between 12 and 4, but he was busy at another job until after 5pm. I wish Dispatch had kept me updated better, but Braeden himself worked quickly and was up-front about what he was doing and what it would cost. I would recommend him and MSP in general.

Ryan Adams (Axiom)

Dan did a fantastic job. Not only did he fix and replace the leaking drain on our cast iron tub, but he noticed that the last person who tried to work on it did a poor job. He couldn't let their sub-standard with stand and replaced additional piping at no extra cost. I don't know about the company, but I would definitely recommend Dan Willert!

Frances Laufle

Technician was very informative, friendly and competent. Will ask to use him again.

Eric Bertossi

Same day estimate, they had the product in stock, and next day installation for our replacement central A/C. The crew showed up on time and did exactly what we were told they would do. Very professional.

Jim Werner

First class, professional a lot of good information, most importantly honest. Highly recommended 👍 …

Sam Bailey

Easy to schedule, affordable, and showed up right on time the next business day

Dave Mackmiller

Nick did a great job replacing my cracked toilet. He was very professional and courteous and left the worksite cleaner than he found it. Would totally recommend!

Matt Simonet

Drew Freeman serviced my air conditioner. He was polite, courteous, and professional. He diagnosed the issue quickly and had the system up and running in now time. Appreciate the prompt service.

Betsy Husting

Everyone I dealt with was fantastic. Nick presented us with all the options for a new boiler without pushing one over another. We ended up getting a great system. Josh and the team that came to install the system - and the team that did abatement - were all great. Prompt, very friendly, happy in their work. Josh said that MSP takes care of them so they’re happy to take care of us and want to do a good job. And we’re very happy with the system and with follow-up. Highly recommended.

Hugh McElroy

Responded fast. Did thorough inspection. Made some adjustments and I am ready for winter.

Sandra Masgai

Very helpful good details of my heating problems Dave and Joe were so good.

Shanta Mikhaylov

Chris was great. Very polite and professional. He explained things well. I’ve had many positive experiences and exceptional service because of the service professionals at MSP. They are my go to company for all my HVAC, heating, and plumbing needs.

Jeff Eyberg

MSP Plumbing Heating & Air does routine maintenance on my AC, Furnace, and Water Heater. Their employees have always been courteous, efficient, and informative about their repairs or recommendations for future consideration. Highly appreciate their work ethic!

Scott Snyder

Elliott got right to it, and explained the problem expertly. The thermostat was in working order in 15 minutes!

Christy Botts

MSP contacted me to set up an annual tune up of my water heater. It is so nice to know someone is monitoring that on my behalf! The tech, Jason, was kind, considerate, friendly, and knowledgeable. Thank you, MSP!!!

Zachary Swenson

Such an amazing experience! Timely, friendly and so incredible to work with in our time of need. They helped us pick the right unit for our house and needs, along with helping ensure that our rebate was filed properly. The service tech that installed the system was very respectful to our home and was also willing to answer any questions that we had. With the amazing units they installed and the amazing install, we shouldn't need to use them again for a long time, but when I do, I am definitely going back to them. Highly recommended!

Denice Hotch

Bo & MSP were fantastic! Called in a panic (water all over the basement floor) and they were here in 3 hours. Evaluated the situation and discussed my options so I understood exactly what would happen with the job & the costs. Within 6 hours a new hot water heater installed! Damn impressive for a Friday afternoon -- Thanks so much Bo for a great, FAST job and getting life back to normal in my little home!

Wade Hermes

Bo was absolutely incredible. He was friendly ans knowledgeable. Service was very timely also. We needed our water heater replaced quickly and Minneapolis-St.Paul plumbing (MSP) was able to come the next morning. Thank you!

Isaac Ophoven-Baldwin

Excellent service from Bo. Very straightforward explanations of the work being done and the plumbing of my house in general. New water heater is working great.

Bruce Swanson

Jason Duffy was the plumber who came to do a maintenance check on my water heater. This is the second time he has been here to do this. I was glad to see him again as he is a polite and fun person as well as a very skilled and savvy plumber. Jason found some concerning issues with my water heater and patiently and clearly explained them and discussed various solutions to them. He made a call to a colleague and to the utility department in the city I live in for information relevant to the situation. Jason then wrote up my options with no pressure on me. I appreciated his candor and honesty. I highly recommend him!

Steve France

Kevin was a great communicator. He took the time to make suggestions to improve the quality of our plumbing system and did a neat and clean job with repairs made. Great job!

Jay Rajaratnam

Nick was very knowledgeable in helping me understand the options for a heat pump HVAC install. Highly recommend him for his expertise.

Matt Roman

MSP Plumbing repaired the faulty plumbing that was installed a different plumbing service. Thomas diagnosed an cleaned up the crossword puzzle that was left by the previous plumbing service. I am very happy with how efficient the process was for the installation of my new water softener system.

Sarah Petz

Josh was patient and thorough. We had an issue of our brand new ac not working. After a couple hours he finally found the issue and determined a possible solution. He was able to come today and fix the issue that was caused by manufacturing. He answered all of our questions and concerns. A very nice guy with a hard work ethic.

Paul R

Great experience! Jeff was professional, thorough and personable. He explained what the issue was and how he fixed the issue. A lot better than Hero who came out a couple of weeks ago who did not resolve the issue and took advantage of us. MSP is highly recommended!

Shaye Heyman

Tom was amazing. He was so helpful, knowledgeable, and prompt. I needed a water heater replaced and a few feet of extremely corroded galvanized pipe removed and he got it all done within a few hours, and MSP's price was about $2000 less than the other quote I got (seriously!). He was also very patient with my cat, who yelled at him quite a bit. A few days after the water heater was replaced, the water pressure in the shower dropped. I tried to do a CLR treatment and flush the showerhead but it didn't work, so I called MSP and they sent someone out and I was happy it was Tom! He fixed the problem in about 10 minutes flat.

Laura Mahlendorf

David the technician was knowledgeable, timely, worked efficiently and most of all had a great personality.

Catherine Avery

Minneapolis St. Paul Plumbing is outstanding in terms of installing and maintaining heating and cooling systems. They contact you for routine, complimentary maintenance, they are punctual, they are thorough, and they are professional. Jake, who came out today, was all of the above, as well as kind and compassionate when he was told of the very recent loss of a dear pet. I highly recommend this business with no reservations.

Patrick K Riley

March 19, 2021. Scheduled today's service for Furnace/AC/Water heater. The 3 together were advertised at $66...a very good deal...but we've been on their Preferred Customer plan for years, which would cover ALL 3 at NO COST. The water heater, however, did require some replacement parts...not altogether unexpected. Bo displayed the worn pieces, discussed repair vs. replacing the whole heater, tested our city water. With today's service, we can expect good, extended use from the heater. Very content with today's work. (Previous review from years ago.) MSP Plumbing has served us well over the few years we have been enrolled in their preferred customer program. Prompt, efficient, honest in their appraisals. However, despite the discount that comes with membership, I feel their prices are quite high. Once given an estimate, I know that I can decline service. But with the last two visits, I felt the repairs were needed, and accepted the job for convenience. Both were well over $1000. In future, I will more carefully consider each job before accepting their service.

Henry Williams

Fantastic company and group that worked at our house. Very happy with the end result. They not only got it done fast, but saved $8k+ by using them over other companies. Would recommend them if you need any work done.

jacob stone

Nick was very informative and knowledgeable, he worked quick as well and gave a run down of the work prior to so I knew what he was doing. Then afterwards walked me through my new shut off valve and tested it as well. Nick was great!

Tammy Anderson

We have been working with MSP for a little over a year now. Every technician we have worked with has been professional, punctual, friendly, and explains things to us in a manner we understand. We have had them install a new furnace, AC and water softener, and have been very satisfied with their work.

aaron petersen

Good timely service. Plumber was efficient, thorough and friendly. I am very satisfied.

Cavan Rud

Will 100% use again because of Drew Freeman. The technician came out to my house, said that I needed to fix my unit for $2000 or replace it for $6000. Drew came out to give me a bid on a new unit and instead found out that the technician missed something and he fixed my unit. Didn’t need to spend a penny on replacing any parts or buy a new furnace.

Michael Kraling

Would highly recommend MSP. Had a new boiler installed. Installers did a great job. Showed up on time and left the work area spotless. Got a very good package at a very competitive price. Service has been outstanding. Will absolutely use again.

James Alexander

Timely repaired furnace vent work MSP previously did. No charge.

Tana Champion

Service was fast and efficient. Told me all the things he was going to do and all the things the Service was entailed very nice gentleman

Ann Sirois

Shower faucet repair- very knowledgeable, clean and friendly. Highly recommendable!

Aaron Johnson

I worked with Bo today and was really impressed with the extra effort and courteousness he put in with me and my family. He was extremely knowledgeable and was a pleasure to work with. While I hope to not need MSP and Bo's services very often I'll not hesitate to reach out to them. Thank you for great service.

Mary Ellen Purinton

Mr. Duffy explained what he was going to do. Explained what he did. Had concern about main drain. Explained solutions.

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