Reviews of The HVAC Outlet. (HVAC Contractor) in Louisville (Kentucky).

The HVAC Outlet

73 Reviews

54 Comments

HVAC contractor

Heating equipment supplier

308 Fackler St, Danville, KY 40422, United States

Description

Information of The HVAC Outlet, HVAC contractor in Louisville (Kentucky)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Reviews of The HVAC Outlet

Elizabeth

100% recommend The HVAC Outlet and crew. I had a fantastic experience with Chad who owns The HVAC Outlet and Ricky & Bobby who installed my new Mr. Cool unit. I spoke to Chad multiple times over the course of several weeks while I got a few quotes, and he always answered his phone and texts promptly. He had the best prices for a more efficient unit. Ricky & Bobby showed up in the time frame that was communicated, answered all my questions, and swept up after installation. Thank you!

Timothy bolton

We just bought a 4/5 ton Mr. Cool universal from this business the staff are very friendly and knowledgeable. The unit performs excellent so far. They answered every question I had. 100% recommended.

Billy Burke

Incredible equipment, incredible people, incredible prices! They cost so much less than others that my wife was (unnecessarily) suspicious and nervous. But by the time the HVAC Outlet’s best crew left, she was ecstatically pleased with the whole experience that she actually told me that i was right and she was wrong. I don’t think she’s ever said that to me before. Buy from HVAC Outlet, ask for John and Ricky to do the install; you can’t go wrong.

cheryl shute

Just bought a 12k mini split unit, today. Chad is extremely knowledgeable, patient & answered all questions asked. Impressive inventory of mini splits. I recommend The HVAC outlet 100%.

Bobbie Sivley-Kemper

We went into the HVAC outlet to check on units after getting an insanely priced quote. The company whom done the quote actually is how we ended up here because they were talking bad about HVAC Outlet. Anyhow we went got info from HVAC outlet plus a quote for full install… two units an 18k & 9k, plus install half of everywhere else. Our installer Bobby & the Electrician was great and they done excellent, ran our electric perfectly, done great hiding everything and cleaning up. After a week I can see my electric usage is doing great and the units work fantastic and keep it more then cool in our home actually to cool haha! We were unsure of how the units should work(couple odd questions we didn’t think to ask) first I called HVAC outlet got info from them about the units afterward no issue and also the installer Bobby responded quick and easily and explained answers to questions we realized we had a few days later! Price of units & install was definitely better then anywhere else we were checking. Finally an affordable place with good people! Now we can get away from ac window units, electric heaters & baseboard heat with insane electric bills! I’m so grateful we found this place thanks to the last HVAC company who came in talking badly and gave us our referral to The HVAC Outlet! Thank you Hvac Outlet & Installer Bobby!!! Update two months after install turned heat on, one unit worked perfect other had a small issue . Called The HVAC outlet he was very nice & listened and had my installer Bobby call me less then 30 mins later. Bobby showed the same day and worked on the unit til he found the issue just low refrigerant from a possible small leak. He fixed it all up and good as new. Bobby even texted the Next morning to make sure all was still good! So I’m unsure why people are doing reviews saying they don’t help after install if an issue occurs? They’ve been awesome with us! Thank you Hvac Outlet & Bobby.

Phillip Johnson

Great source for your HVAC needs! Large inventory access, was able to secure me a hard to find part same day from another location. Pricing was very reasonable and couldn’t ask for more sincere service. Will be my first call next time I need HVAC components.

Dee Kamm

Fast and easy service. A great bargain on the items we purchased. We would definitely recommend them to anybody looking for hvac service and parts!

Brett Ramsay

My air conditioning unit outdoor fan quit working on a Saturday evening at Herrington. I did some troubleshooting and determined it was likely a capacitor. Where am I going to find a replacement part on Saturday evening? I googled Danville HVAC Supplies and the HVAC Outlet showed up as “open”. I didn’t believe it. However, I immediately called and was routed to Rick’s cell phone. He picked up and he told me he was out of town but would be back in Danville in approximately 45 minutes. He confirmed my assessment on the capacitors and told me to meet him at his store. I immediately removed two capacitors and headed his way and met him at his store. Sure enough, one was bad and the other was still good. He sold me a replacement at 8:00 on Saturday evening. I headed home, installed the parts at dusk and sure enough, the unit came right back on. That experience for me was nothing short of phenomenal! I’m so thankful that there are companies like this in existence. Rick even offered more advice if this didn’t work and told me to reach back out on Sunday afternoon if necessary. Fortunately I did not need any further help. That’s 5 star service like nothing I’ve ever experienced. I’m a fan (no pun intended).

Natalie Glime

Rick saved us money on a new 4ton heat pump/air handler, others were charging $2900 over the price we got at HVAC outlet. We called on a Monday and had our unit installed that following Wednesday and that was only because the weather didn’t cooperate on Tuesday. 10/10 would recommend.

Rebecca Harris

Here it is on a Saturday night at 10pm, and what are the guys from The HVAC Outlet doing?? They are here, at my house, still working to make sure that I have air in my house and in the nursery for my puppies. These guys are absolutely the best around. I bought a unit from them back last winter and instead of having them install it (big mistake by the way), someone else installed it and it never worked properly, and when my air wouldn’t work, I called Rick and he drove the same night from Danville to Magnolia, to try to figure out the problem. He did figure it out, and although my warranty was void, because they didn’t install it, they said they’d help me. My wiring was all wrong, and my unit in the nursery was burnt up. So Rick sold me a new unit and installed it, and fixed my house unit for way less than another HVAC company priced me a new unit for my house for. Rick and his company have went above and beyond to take care of my problems, and they didn’t have to. They could have been like, “we didn’t install it. You’re on your own.” But instead he had a new unit installed and had both blowing ice cold air the next day. They definitely stand behind what they sell, and I am one happy customer right now. I will forever be singing the praises of The HVAC Outlet, because they are the best in my book. I strongly urge anyone who has problems with their HVAC unit to call them before they call anyone else. You will not regret it. Rick, Chad, Mike, & everyone else there...you guys are the best and you’ve got a lifetime customer right here. Thank y’all again.

Chris B

Drove about an hour to pick up a new unit for our 12x16 shed. After talking with the owner Rick, we found out we had bought the wrong unit. Rick quickly got us what we needed and we got it for a great price too. Very knowledgeable and superb customer service. Highly recommend!!!!

Ed Davenport

This is absolutely the best place to purchase a HVAC from without a doubt. Rick gave me the best deal, kit the components, and coordinated with me an installer. I did everything over the phone. Rick’s price compared to my 1st estimate from a certified local HVAC was over $4200 in savings. This was for the exact same unit. Many thx to Rick and his team of professionals. In addition, he coordinated with 3 other home owners around me too. Each one saved thousands.

Tammy Goode

I am sorry that I can only give this 3 stars. We purchased a Mr Cool unit from HVAC outlet and while we are very pleased with the unit the installation process left much to be desired. We purchased the unit on Monday and was to be installed Wednesday. On Wednesday I contacted the installer Mr Gray he was very rude and left much to be desired. In the end it was Friday before it was installed by a different crew led by John who was amazing. However 3 days of being held hostage to the house for fear of missing the installers and being treated very insultingly left a not pleasant experience.

Danis Combs

I purchased a mini spilt unit fromThe guys at The HVAC Outlet. They delivered the unit to my door. Gave great advise on a self install. Completed self install following thier instructions ( called a couple times during the install and my questions were answered immediately ). Unit works awesome better than expected. They are superb guys and and pleasure to do business with. Highly recommend!

Michael Embry

HVAC Outlet did exactly what they promised and saved me almost 50% from my highest bid. The outside unit they installed was the same size as my old one but works much better. Save yourself some money and give them a chance. They are legit professionals.

Travis Caudill

We had a GREAT experience with The HVAC outlet and their recommended installer Bill Mink! I contacted Chad Cole through a Facebook ad at 9:30 on a Wednesday thinking I’d get a response the next day. He messaged me back immediately with his number! I called that night, we discussed my needs, and I purchased via card over the phone. The next day they had an installer call me to schedule installation. Friday morning the installer showed up at 10am, installed 2 new heat pumps and was done in about 4 hours. We’re overall very happy with the price and speed of service. Literally, check these guys price out before you buy somewhere else because they WILL be cheaper! If you find them on FB they show the price of the equipment upfront (and it was the real price, no add ons) then install was $750 paid directly to the installer. Travis Caudill Winchester, KY

Fillippe Bailey

I needed a new heating and cooling system, I contacted HVAC Outlet in Danville Ky and spoke with Rick. Rick answered all my questions, gave me a great price on 3/20/20. My system arrived 3/21/20 and was installed at the same time. Took them about 2 1/2 hrs everything works great and installers were very courteous and knowledgeable about everything. I would recommend this place to anyone needing a new system. Great people very quick and efficient.

Mike Hammerle

6 Stars if we could. I couldn’t be happier with using Chad and Rick for our new 3 ton unit. What an awesome company to deal with very professional and customer friendly. The price was great and the service was top of the game. The installers John and his brother in law were amazing and the best I have ever dealt with. Other companies prices were through the roof and their schedules were weeks out, Chad delivered our unit the next day and within a few days it was installed. Cannot recommend this company enough, you have customers for life up here in Cincinnati.

Jessie Powell

People.... I am so impressed and thankful for The HVAC Outlet! We knew our heat pump's life was coming to an end and it finally gave out Wednesday🥵. I called Rick at 5:30pm... My new unit was installed and running in 22 hours 😮 and the real kicker... It cost $2400 LESS than I was quoted by another company 😲😲 …

alisha toney

Super friendly guys that came and installed our new system and were very thorough. We got financed which was easy and painless and affordable payments and not to mention great overall price. Much cheaper that most other places that just want to steal your money. Very happy this company and would recommend to anyone

Isaac Claywell

I recently purchased a new System and products from Mr. Cole at The HVAC Outlet. In short, my family and I are very pleased. First, I saved around $1,000.00 after purchase and installation. Second, Outlet's employees/representatives were genial and professional. It had the feel of a small-town, family-run business - a quality I wish more businesses possessed.

Tyler Skala

I contacted the company just to get a price quote to compar . Turns out they are way cheaper then other hvac companie . Had both systems installed 5 days after coming to do the initial consultation. Only 2 days on site! Great deal and super knowledgeable.

johnna lock

Very reasonable and professional with great customer service. Delivery gentleman was exceptionally accommodating to our schedule even in wintry weather, and very knowledgeable, answering our questions. Would recommend!

Randy Wright

Bought a 2 1/2 ton condenser. It was a new unit never been used but a older model. In fact it was an exact match to my existing unit. Hvac installer said unit was just fine and manufacturer will give same warranty!!!!

Darla still

I bought a new a/c unit and furnace yesterday and they said they would deliver on Wednesday. They called today and said they were delivering today. They said for us to call when we are ready for the install. I highly recommend. We saved $3000 by buying from them.

Blake Hall

Just bought 8 units from them for a building in Radcliff KY. The buying process was seamless. They only sold me exactly what I needed. The customer service was outstanding. I am going to recommend them to everyone!

Lisa Kindel

I needed a new HVAC system for my home. Not only did they quote me a reasonable price for my 4 bedroom, 2 bath home with a basement, they delivered to Lexington the day after I ordered. I'm sitting in cool comfort now.

Terry Putnam

Just bought a 2 ton package unit. HVAC outlet delivered as promised. Fair price and delivered on time and to where I wanted it placed. Highly recommended!

Courtney M

I’m thrilled with the price of the products and service I received from the employees at the HVAC Outlet. I was quoted 6k for a furnace and AC replacement from another company, and received the same system and installation for less than 3k! Thank you!

john sims

Great experience very knowledgeable. Would recommend to everyone

Mickayla Gilbert

If anyone needs there Hvac system replaced please consider using The Hvac Outlet! We just replaced our entire system and they did a wonderful job and it only cost us a quarter of what other companies wanted! You will not be disappointed!

Kristen Nelson

Highly recommend!! Made my purchase over the phone on a Tuesday and they installed the next day! Affordable prices! Comes with 10 year warranty!

Steven Williams

The staff at The HVAC Outlet is amazing. Hands down the best experience at a supply house i have ever had.

Mike Carter

Great price, same day delivery. The owner took time out of his day and delivered just like he promised. Great service, great company.

Aaron Atwood

Good prices, friendly staff. After sale customer support needs work, but will do business with them again.

alicia bennett

Great service and prices! Very helpful and gave us an upgrade. Will be doing business with them again for sure.

Paul C

Great customer service. Very knowledgeable. Would highly recommend.

Bill Daff

Great prices and professional technicians

Chris McQueen

Bought a unit from here a few weeks back, very pleased so far! great prices too!

Missie Truscott

Was the best place to get my unit they was cheaper than anywhere and owners was the nicest people I recommend them to anyone

Brian Nichols

Wonderful place and people if you need a new HVAC unit

Lavena Cavanaugh

I am very happy with the customer service. I called and they called back within moments and helped me figure out what I needed.

Terry Harris

Best prices in town for HVAC very nice people to work with

Martye Britton

Received great service would definitely recommend them. Thanks Chad and Rick for all your help

Larry Townsend

good people to do business with, everything was like they said it would be, and a lot cheaper

Michael Slavey

Had a complete well done job Ahvaz is who I recomend

Holly Britton

Received great service and quality products.

THE HVAC OUTLET DANVILLE KENTUCKY

Great prices 👍 …

Gregory Hilbert

I found out my entire furnace and heat pump needed to be replaced(due to a refrigerant leak, and my furnace was an older unit that used R22 refrigerant) I was quoted over $11000 from Bryant Heating and Cooling. I just so happened to run across the HVAC Outlet's online special, which was a full system install for a little over $4000. I gave them a call on Friday and the gentleman on the phone confirmed I needed a 3.5 ton pump, which was good to know so we could avoid problems at the time of install.(I thought I needed a 3 ton pump) The installers arrived early Monday morning and were both very kind. Josh did the inside work and was very professional and friendly the entire time. He even took the time to answer questions I had later on that evening, even though he could have waited and responded the next day. The only thing I would want others to know is that the warranty for 10 years when registered online does come with a one-time fee that ranges from $30 to $50, but that is still a drop in the bucket considering you get an additional 5 year warranty on parts if something goes wrong. Also the install that I received came with a 1 year labor warranty directly through the installer, at no additional charge. Overall, I would rate the timeliness, professionalism, and value all 5 out of 5. I would recommend giving the HVAC outlet a call if you want to receive a good value compared to the other corporate companies in the area. I do not have any affiliation with the owner or anyone in the company, and am giving my true, real experience.

Chad Cole

Jacob Fowler

Joe Kinkade

Patricia Andrews

S. Couch

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