Reviews of Ferrell's Air Conditioning & Heating. (HVAC Contractor) in Louisville (Kentucky).

Ferrell's Air Conditioning & Heating

27 Reviews

8 Comments

HVAC contractor

Air conditioning contractor

6036 Frankfort Rd, Shelbyville, KY 40065, United States

Description

Information of Ferrell's Air Conditioning & Heating, HVAC contractor in Louisville (Kentucky)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Ferrell's Air Conditioning & Heating

Reviews of Ferrell's Air Conditioning & Heating

Vinny Farrell

My geothermal unit stopped making heat. I gave Ferrell's a call on Monday and they scheduled me for Wednesday. Since it was the first cold snap of the winter I can assume they were inundated with calls like mine. I felt the timing was within realistic expectations. I really like the service techs that came to diagnose my issue. I have a decent understanding of most systems in my house, and the techs respected that. They talked to me as an equal, taught me a few things I didn't know, and were exceptionally respectful overall. This tells me the team was knowledgeable and didn't feel they needed to get defensive with a semi-knowledgeable customer. I often struggle to get service providers to take me seriously, it was very impressive that this team did. The team got straight to work, found the problem in less than ten minutes, and had no high-pressure upsell when I said I would be making the repairs myself. The problem ended up being the disconnect box. The connections separated over time just enough to build up heat and cause the box to fail. This box was not installed by the HVAC company originally, it was installed and supplied by the builder's electrical contractor. I would have found the problem if I tested the actual voltage with a meter instead of testing for voltage with a non-contact tester. Even with my oversight, I felt the experience was so good that I was completely satisfied to pay for the call. I felt the fee was a reasonable amount for 2 pros to travel to my house, especially with the courtesy they displayed. I'm DIY to a fault, which means I'm very critical of anyone I need to call. Next time there is an HVAC issue outside my abilities I will be calling this company. Lastly, a keen reader will notice my last name is similar with a different spelling. I'm in no way related to, associated, or affiliated with Ferrell's or any employees. They happened to be the company the previous owner of my house hired for the geothermal installation. That means they were the ones I called when there was an issue, but my issue ended up being unrelated to the unit installation. I didn't know the company existed before then.

Amber

I cannot say enough good things about this group. Our in laws have been doing business with them for years. When our floor furnace caught on fire they came out the next day and did everything they could to save it. It could not be saved so we made the decision to finally install central heat through out the house. They arrived at our house within an hour of us calling them and had the entire system installed in two days. I have never seen a company work so quickly in my life! All of them are very nice, dependable, and trustworthy. You can't beat their prices either. I 100% would recommend them to anyone needing assistance with heating or cooling. We will be calling them soon to install a cooling system as well!

Tarra Clark

The guys at Ferrell's always do a great job. They're on call and are some of the only places in town that will come no matter the time, problem, or situation. They are quick and professional and do a great job!!

Eric Wigginton Sr

These people are great at what they do and they have the best prices in town!! I've been a customer for years and I wouldn't dream of any body else to trust with my heating and air

Carrie Harbin

I called shortly after 8am the day before thanksgiving. My furnace had been acting up and we woke to no heat this morning. The gentleman called to say he was on his way just shortly after I had called. He was here. Fixed it for a very reasonable fee and was done and gone by 9:00!! And he wouldn’t even except a tip for outstanding service!! I highly recommend them. Ferrell’s you’ve gained a customer for life! Thank you.

Gayle M Holmes

I had the privilege to be served by Ferrell's Air Conditioning & Heating recently when my furnace went down. I would like to compliment them on their quick response and excellent job performance. While they did not have the part on hand they quickly found the part in Louisville and promptly went got it and installed the part the next day. The serviceman represented Ferrell's in a most professional manner. In our hustle-bustle world, too often service is neglected and performance suffers. They were more than willing, to take the extra steps necessary, to successfully provide me with the individualized service I required. I truly appreciate their effort and high degree of professionalism and look forward to doing business with them in the future.

Jessica Trowbridge

I was greeted with a very sweet voice and she was very helpful..our air went out on those hottest days we have been having.she had me an appointment the next day.they called me before they came and were very polite and Chris &Bryant were honest from get go.they did an awesome job and I look forward to being a long term customer.You all have a great team. Thanks you all !

Chelsea Carreer

I had my air conditioning system give out on a very warm night. I called the next morning, and they were here within the hour. Fifteen minutes after that, my ac was back on. Speedy and no BS. They let me know what was wrong and possible problems I could have in the future. I will always give them my business.

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