Reviews of Elite Heating and Air. (HVAC Contractor) in Louisville (Kentucky).

Elite Heating and Air

601 Reviews

8 Comments

HVAC contractor

HVAC contractor

555 Mt Tabor Rd, New Albany, IN 47150, United States

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Information of Elite Heating and Air, HVAC contractor in Louisville (Kentucky)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Reviews of Elite Heating and Air

Claire Sheehan

We called this morning and had a technician out by this afternoon. We appreciated their ability to get to us quickly (which we understand just depends on their workload). Travis was our technician and he was friendly, professional, honest and explained everything very thoroughly. We felt Elite was very fair and affordable. We will use them for our future regular maintenance and if any other issues arise.

Nicole Richardson

My appointment was for 12p to 5p. The first guy that came out to my house was here way before noon, like 845-900a. He inspected what I had going on, gave me a quote and completed all necessary paperwork. The installers were here and gone by 2pm with a new furnace central air and thermostat. All men that I had contact with were very professional and knowledgeable not only about their product but about the rigged up system that was put in my 2018 home before I bought it in May 2021. I would highly recommend this company and especially the men that were at my house.

S P

Our a/c started leaking water onto our furnace. Tech Travis came out and fixed that and took a look at the a/c system install and bad talked the people that did it and I told him how they left a big hole in my foundation where the a/c lines come in and how moisture now builds up on our duct work and I told him how the tech cut holes in the return vent and another in the air vent and he explained how much was wrong with what they did with that. Well then he takes a look at my furnace and said that it should be red tagged and shut down. So we go through the process of buying a new furnace. It’s working good so far. But the funny part was after Travis had left I looked at my thermostat and Elites number was on there. So he bad mouthed his own company and told me how much the installers did wrong on the a/c in 2018. Fast forward and I was told by the installer that Travis would be back out on September 19th. Never got a phone call or anything. So that’s why I can only give 3 stars. The bad mouthing yourselves and not showing back up when I was told you’d be back out. *Update 10/28/22* called and they sent Travis back out to install what was needed same day. Also a shout out to him because he does seem very knowledgeable at his job. Also the main number answering the phone has always been a great experience and the manager did great in helping out with financing approval. Thank you all!

Deb Wilson

Very responsive and professional. Assessed my needs within 2 hours from initial call and installed new HVAC system the next morning. They cleaned up everything, leaving the area as good or better than it was to start. Although we have only had the new system a couple of days, I do not anticipate any issues and will not hesitate to call them back if needed. Thank you

Rela Doyle

Service representative very nice. But I am appalled at the cheap device I was talked into purchasing. I expected an air purifier to almost be rolled into my house on a dolly, but to see 4 small flatish pieces of aluminum easily tucked in under one's arm .... For $450 .... Shocked and appalled me! 4 different well known brands at Lowe's were under $300, and they looked like appliances, not a short fat downspout.

John Magness

Always have a great experience from the team at Elite. Phillip came today to service my furnace and kept me informed of any potential things to consider without feeling like he was just trying to upsell. Every technician who has been to my home to service my HVAC since they installed it 4 years ago has been thorough, friendly, and professional.

Van A

Seth was outstanding. He is very knowledgeable and credible in providing excellent routine maintenance. He also was able to recommend some optional upgrades for air purification and throughly described various systems and pricing. He was also very friendly!

D Minor

Seth made our process quick and easy. The whole team was great to work with. I had a change of heart with my decision and they took care of it with zero issues! Customer for life.

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