Reviews of Crain Heating, Air Conditioning & Home Generators. (HVAC Contractor) in Louisville (Kentucky).

Crain Heating, Air Conditioning & Home Generators

114 Reviews

75 Comments

HVAC contractor

HVAC contractor

1638 E 10th St, Jeffersonville, IN 47130, United States

Description

Information of Crain Heating, Air Conditioning & Home Generators, HVAC contractor in Louisville (Kentucky)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Reviews of Crain Heating, Air Conditioning & Home Generators

Matt Clapp

They put in a new H-VAC system for me. The technicians, Richie and Hunter, were very thorough and professional, explaining everything. They made sure everything was done perfectly. I would recommend this company to anyone. They are an awesome group of people.

Gary Bonner

I was in the process of getting quotes for a whole system conversion from propane to natural gas when my outdoor unit failed and i used all my propane. They were very quick to get me an estimate for all the gas work including hooking up the natural gas, capping off the propane, grounding the line, and changing out my fireplace. Other companies would tell me they could only do one or 2 of all those items while Crain did them all. They installed a great Ameristar system that is all brand new equipment and models. I got an air handler, Furnace, and Heat pump duel fuel 95% efficiency and they got it all hooked up and ready to go in one day. Rich, Jose, and Anthony did a fantastic job on a team lead by Phillip. Rich did a great job on the Duct work and getting the furnace and air handler setup while Jose worked on the outdoor unit in the freezing cold 11 degree temperatures. Anthony took care of the maintenance of the upstairs system while Phillip did a lot of the gas work. Not only did they do amazing work they also were extremely clean and made sure to not leave me a mess! I would highly recommend Crain Heating and Air if you want fast efficient service and quality reliable work.

Ryan Propes

Our office's A/C went out on the hottest stretch of days this year. Gave Crain a call and despite being super busy (again, hottest days of the year thus far) they came out, diagnosed the issue, and had our unit back up and running within 30 minutes. Danny and Phil are rock stars and took fantastic care of us. Don't hesitate to call Crain Heating & Air for your new installs, replacements, conversions, or repairs. They WILL do you up right!

Vickie Orem

Phillip and his team installed a new central air unit and furnace and additional ducts. The quality of the products and the price were very good. Phillip took the time to ask me directly what my concerns are and exactly what I wanted done. He was patient and took the time to get it done the way I wanted it to be done. He worked with me in figuring out the proper placement of the new vents in my bedroom and bath. There was a mishap on the height installation of the new duct work in the basement. When I showed it to him, he immediately hopped on it to make it right. Doing this delayed him but he did it anyway and it made me very happy. Phillip made it clear that he wanted our business and wanted to exceed our expectations. And he did! They were professional and polite. I can't say enough good things about Phillip and his team!

Frank Glover II

Anthony arrived inside the arrival window. He donned his shoe covers before entering our home. A very personable and respectful personality. He was also very thorough and professional. Very pleased with the experience, we will request Anthony for any future needs. I have used Crain for over 20 years, and have always been satisfied with their work and staff.

Brandon Nielsen

Needed to have my heater replacement they came in it was quick easy professional and they gave me a fair price. Next year my AC went out and needed to be replaced they gave me the same price as if I had done it together and it blows ice cold and has been warm all winter. Honest friendly service company.

Jose Andasol

Crain has been servicing my heating and air system for 5 years now. I would not use anyone else! They really know what they are doing! Thanks Guys! They provide same day service and they installed my new system in one day! Blew me away how quick they responded and the amount of work they got done in one day.

MarkAtimmonds

When you are looking for "The best, of the best, of the best!" Amanda in the office put up with my nonsense, and Danny and Phil had me taken care of in no time at all. Friendly and personable with a quality warranty and prompt service. The only way I would be happier is if they had a dog in the office. But they don't. 10 out of 10! I wouldn't send my family to anyone else.

T Hunt

This’ll be the third time I’ve used them, and they are consistent. They’re consistently responsive. Consistently professional. On time (early twice), extremely well priced, and extremely friendly. From the people in the office to the people at my door; It seems like every inch of this company is total quality.

Michael B.

Crain is top notch and competitive relative to costs, promptness, quality of installation, detail and clean up. The installation of our 19-year old heat pump and air handler resulted in a well coordinated and detailed effort. It all started with Danny providing several solution offerings, then Phillip and crew onsite to install our selection. These guys showed up extra early and knocked it out of the ball park. Kudo's to Crain for setting the bar high!

Doyle McCurley

EXCELLENT SERVICE! I just moved to the Jeffersonville area, and my furnace wasn't working at all. Crain came out ASAP and cheaper than everyone else I called. They are honest and very knowledgeable about there industry. I highly recommend there services to anyone in Southern Indiana.

Crain Heating

I used to work at Crain and know them well! I eventually moved on to a different trade (plumbing). When my furnace melted down, I did not hesitate calling them. Danny and Phillip run a super professional team and I would not recommend anyone else! (I submitted this thru a gmail they had set up for me) GREAT COMPANY TO WORK WITH AND WORK FOR!

Ray Conrad

Brian and Danny definitely are good people to work with. Very kind and knowledgeable. Crain prices can’t be beat. The installation of my new house was worry and hassle free Brian told me when they be there and they was there. The crew that installed it was polite and respectful. The work was quality.

Mershaun Jarrett-Bracken

We had been without heat for several days. Our hvac system is only 2 yrs old. The contractor that our home warranty company sent came to our home twice replacing parts each time only for the heat to stop working hours after each visit. I was completely frustrated and decided to call the company that installed our unit. Philip showed up and saved the day! He found the issue, fixed it, and even stayed around to make sure it was good to go. Thank you Philip and Crain!!!

RJ W

Excellent customer service and quality! Phil, Jose and Anthony replaced our 27 year old HVAC system with a new energy efficient one that included a heat pump. Hooking up a new thermostat was a challenge due to the old wiring but they were creative and found a way to fix the issue keeping the thermostat in the same place. Phil is a perfectionist and made sure the system was up to specs after it was installed. Phil also made sure all of our questions were answered when the job was finished. They made us feel valued and appreciated as customers.

Amanda Taylor

Crain installed my air purification system. I could not be happier with the quality and professionalism of Crain Heating and Air Conditioning. I have referred several family members and friends, as well. Thank you for the excellent service!

michael lyons

Philip, Anthony and Richie are all awesome and respectful people to work in my home putting in a new system for me very nice people excellent service and prompt service communicates very well awesome people would recommend if you need anything HVAC call them thanks so much guys you’re awesome

Richard Hogue

This Company is the best! The best service, super professional team, and the nicest guys I've ever had in my home! CALL THESE PEOPLE if you need help with your heating and air and they will get you right! Bet.

Vicki Knight

I've never taken the time to write a review before but our experience with Crain was exceptionally good and I just have to pass on my experience. They were professional beginning with their receptionist Amanda, then their technician Tim who came out to give us quotes (no hard sales, just honest information), and the technicians Phillip and Hosae who did the system installation. They worked with our schedule, were efficient and did exactly what they said they would do for exactly the price they quoted us. Can't imagine going to anyone else for our heating/air services!!

Pam Moncrief

Crain came highly recommended by a neighbor; now I know why! I had an appointment scheduled with another local HVAC company. However there was a miscommunication and the other company was unable to keep the appointment on our scheduled day, AND they were unable to get me scheduled for another two or three weeks. I get that...everyone needs their A/C serviced right now, but I couldn’t wait any longer. Upon the recommendation of my neighbor, I called Crain, and they were able to schedule me right away! Ryan did an excellent job and gave me some very good information to consider. Thank you for a job well done, thank you for considering my immediate need and squeezing me into your already busy schedule, thank you for your professionalism and advice. Crain has now become our new service provider.

Elizabeth Webb Princess Nana Puppylove.

I can’t say enough great things about this company. From the moment Bryan came into our home and fixed our old broke down AC to give us air till they came back and replaced our ac unit to Amanda in the office who took care of everything from getting the loan for it, to even turning in the warranty papers on it, I was 100% happy with the service. Bryan really knows his stuff and after it was installed everything was cleaned up and taking care of. All I had to do was come home and sit in my nice cool home. Bryan knew right away what needed to be done and just did it. I will never go anywhere but here for all my heating and cooling issues. I wish there was a way I could transfer my heater warranty from Sears over to Crains . I just trust Crains so much more. Plus the price was so much lower then what I thought it would be. They did a great job.

Wil Jones

Philip got our boiler system running again. After a few days of not having his ordered parts delivered, he drove to pick them up himself. Five stars to Crain, and Ten to Philip! W&J Jones, Sellersburg, Indiana.

Dustin Kelty

As a former field technician (different industry), I highly appreciate the clean, professional job you guys did. Always keeping me ,the homeowner in mind. You provided friendly fast service. I feel I got a great deal on the right system for my home.... thank you!

David Hall

I’ve worked with Crain on rental properties for a couple years and it’s reassuring to always pick up the phone and be able to talk to someone without being transferred and explaining my problem multiple times. They are always responsive and strive to ensure customer satisfaction. The technicians are extremely knowledgeable and courteous, and hold good on their warranties

Mercy Lyons

Phillip,Anthony and Richie were awesome to deal with.Respectful,courteous,hard working,and what an excellent job they did .Thank you,guys! I will recommend you all to everyone!

Sherry Marshall

Interviewed 6 local businesses when it came time to replace my 30-yr old heat pump/AC system and Crain was the most impressive when it came to just getting their "foot in the door". Their customer service was what won me over - promptness, friendliness in returning my phone calls, promptness when it came to making the personal sales call. Knowledgeable and professional when it came to explaining to me my options. The entire system was installed within 3 days from making that first phonecall! I'm so happy with my new Trane unit and the service I received from this family-owned business.

Matt Tirey

Crain Heating and cooling approached me at the home improvement show downtown Louisville. I scheduled an in home estimate and they were very courteous. During the estimate I wanted to keep my existing humidifier, electrostatic filter, uv light. I advised them I wanted it to operate the same way as old unit. Install day arrived and they layed out canvas and it was clean. However, when they brought the furnace in to be installed it was a lower model unit than on the invoice. We immediately stopped and they had to go back to the warehouse and get correct unit. After the install Phil said it's working and it was 5 pm and they would return tomorrow to top off the freon, tie wrap wiring. After reading previous reviews I asked him to stay and finish. He stayed and finished but humidifier was constantly running. He advised they sold a different unit that would work properly. A different tech came out and rewired the humidifier but it would constantly run in propane mode (dual fuel system). He also handed me a invoice with a quote for more stuff. The heating blower would stop but the humidifier kept pumping in humidity with no where to go. I stopped in around March and told them about the humidifier and they said they would have to think about it. Made an appointment for freon top off for the summer and they topped it off. Then made a third appointment for the humidifier. Tech came out and told me when in propane mode the furnace fan must run all the time. He advised it has to run all the time to keep the humidifier running. My previous system was set up for the humidifier to cut out when the fan cut out. He advised that when the fan starts and stops it uses more energy than when it constantly runs. Okay I get that ...but if I'm not home , house is set colder do I need the furnace fan constantly on? He said it could be wired to the humidifier plug on the unit. What ? Wait there was a way for this to be wired correctly the whole time? In the beginning I was told it couldn't be done. I'm glad I ran through all the cycles before he left. The blower motor was constantly running and he advised me he left a jumper attached and opened it back up to take it out. I've waited quite awhile to post this. I gave them another chance. But when I had to ask the tech three times to wire it like the old one was wired it just wears someone down. They always call an hour or day ahead of coming and show up on time ..so that's a plus.

Sarah Nielsen

I knew our air conditioner was probably going to need to be replaced within a year or two, but when it went out Monday night I was in a panic. I called Crain Heating and Cooling Tuesday morning and by 9:30am Wednesday, John and Jimmy were at our house installing our new system. Everyone there was just fantastic. Amanda in the office, John, and Jimmy all made our stressful situation much easier. Highly recommend!

Tony Hammond

The Crain staff has ALWAYS shown up on time, communicated well regarding expectations and deliverables, and been respectful of our home. We have worked with them for over twenty years and three homes. They are like having family in the business. We can trust what they tell us and that they are taking the best care of us.

Tony D Davis

Anthony was my technician today for our winter tune up. Very polite and professional. Excellent service. Great job. Thank you so much.

Benjamin Waldo

When I flip the switch and get the itch and there is no High Cool! I call Crain! These people are professional, know the problem as soon as I explain what is happening. They fixed my system in no time! I have used them on new installs in past and I am now saving money and enjoying cheaper electricity bills! Thanks CRAIN HEATING & AIR! “Don’t be a fool, If you can’t hit it on high cool!!!” Call CRAIN!

anthony smith

Crain thoroughly diagnosed our heating problem after getting told by another company (I won't name or book again for an inspection) what turned out to be the most expensive fix. Our technician Danny explained why we were having the problem with our heat and why we had to run our emergency heart to keep our home halfway comfortable. He went through every aspect of our unit before explaining our problems and options. It wasn't a quick quote with no explanation. He compared the system we have with every option we could work with. If he saw a way to save on money, he mentioned it, instead of trying to push the top shelf items our way. I could tell how honest he was by walking through the house with me and explaining things. Once we decided was our best route, the installation crew wasted no time getting here and getting the job done. It's nice to know some companies still take as much pride in their work as Crain Heating and Air.

Katie Hardesty

Great workers. Very professional. Explained how the unit worked how it heats up and defrost and how the new thermostat works.

Teresa Sullivan

I appreciate that this is a family owned business. That is one of many reasons my parents, siblings and myself have used Crain services for a very long time. Most importantly, we use Crain Heating and Air because the service is excellent and the cost is extremely reasonable. We just had another awesome experience with them recently and we will continue the tradition.

Rick White

They came very quickly they put in the new HVAC system and it works great thank you so much

Maralyn Lewis

I bought my Trane from this company 12 years ago. I have loved the friendly attitudes as well as the expertise. They were going to send out their crew the very evening I called! I declined, but just the fact that they were so accommodating is wonderful. They came the next day and worked overtime! I enjoy being able to deal with a company that knows the history of my unit. I have had a clean air unit which really helps my severe sinus condition. Thank you Crain and your accommodating kind professional staff. With your guys, I always know they are going to go the whole 100% of the way. They diagnose, explain the process, then do not stop until I am back to norm. Thank you - ALL OF THE GUYS and the wonderful personnel in the office. You have a great service to offer. Tonight, I have been so comfortable! I am falling asleep early. What a change from earlier in the week. I just didn't because it was Derby Week. I should have called BEFORE the weather changed to being sooooo hot! Thank you, Maralyn Lewis

Linda Turner

Philip/Phillip (youngest of the Crains) and Anthony did a fantastic job installing my new ac unit. House is SO much cooler. Know it's your job but it never hurts to be appreciated for your work.THANKS

Warren Butler

Great service, quality, and reputation! I have used Crain for my last three HVAC purchases/installations. Great work!

Tomye Crawford

Great service. Great deal on my new furnace (1year ago). Amanda is the best. Thanks each and everyone of you that I have dealt with over the past 20 some odd years. Thanks again. See you all again in the spring!

Rebecca Waters

They are always friendly, on time, professional and patient with answering questions. They provide suggestions, insight and knowledge to help better my hvac system. Very pleased with service the last year and half.

Melissa Slate

Great company. The guys really know their stuff and explained everything to me so I knew what was going on. They replaced my unit the same day and cleaned up everything before they left. Great pricing on crane equipment.

Larhesa Guernsey

The receptionist (amanda)was very helpful and knowledgeable about what i needed done.The price was great ,the service was great,the guys that serviced my unit arrived on time and very polite..thanks for the great customer service!

T man

Anthony performed the annual cleaning today and was on time, thorough and polite! Very pleased! Highly recommended!!

SHARON RIGSBY

I love this company, best system I've ever bought, had a problem with my thermostat and they showed up and helped me resolve it in a timely manner I would recommend this company for anyone needing a heating and air conditioning system!!

LUANNE HILL

Quality work, kind gentlemen. Always have your best interest in mind and good prices for the equipment they are selling. You won’t be let down by Crain!

Marcia Schmitt

I love this company! Very reasonable with price and expedience of getting the job done is beyond compare. Will be my go to for any HVAC issues in the future.

Michael Foster

ABSOLUTELY THE BEST SERVICE I HAVE EVER EXPERIENCED FROM ANY HVAC COMPANY !! TOTALLY ASTONISHED WHEN ONE OF THE CRAIN BROTHERS (PHILLIP CRAIN) ACTUALLY ARRIVED HIMSELF TO ATTEND TO MY AIR-CONDITIONING PROBLEM !! ALL THEIR TECHS WERE WORKING AND HE KNEW I REALLY NEEDED HELP, ASAP !! ALL I CAN SAY IS THANK YOU VERY MUCH AND HOW ASTONISHED I BECAME DUE TO THEIR RESPONSIVENESS !!!

kab8903

Quick and reliable. They stay on top of scheduling maintenance runs. Always through in explaining the service performed and what needs to happen if repairs are necessary.

Jodie Budd

I called when my AC was out and they were there in a short time. They called called ahead to let me know they were on the way and exactly who was coming. The service was friendly and reasonably priced.

Eric Biegert

They were fast and through, always friendly and professional. Affordable as well, I can't say enough good stuff about them. I would recommend them to anyone.

Hydrium Etern

Repairman came out same day and had the problem fixed within 30 minutes, no extra charges outside of the fee I was quoted.

Steve Lindsey

This is a great company, we have used them from day one when we moved in. They are very professional and take care of their customers.

Cesar Salazar

Danny and his team strive to go out of there way to meet all of my air conditioning needs!!! I highly recommend using them over anybody else.

Teresa Stepro

Service people were professional, on time and did a good job on our summer check-up. Now ready for hot weather.

Jeremy Stepp

These guys and gals are the best in the business bar none. If you need your a/c or heat fixed look no further. #bestinthebussiness

Rick kiper

Always have very nice and professional reps from Crain. He was quick but thorough

Logan Dunkeson

Excellent value and service. Family business that cares about satisfying its customers.

Pam Skaggs

ON TIME, diagnosed problem right away and repaired it promptly! Highly recommend Danny Crain and his crew!

nick vanhorn

Very professional & friendly. Came out & diagnosed my unit within minutes. They had me back up & cooling in no time! ⭐️⭐️⭐️⭐️⭐️

darryl clark

on time. very professional. I have been using this company for about 15 years and will continue to do so

Linda VanHorn

On time and fixed promptly. Services were reasonably priced.

Terry Elliott

They will make things right! Danny is a great guy!

Justin Chumbley

Super responsive, helpful, informative and honest.

Tim Haycraft

Great place great prices great service only ones for me.

Danny Crain III

You can't ask for better service!

Patty Tarter

Very professional, installation was done on date scheduled

Riley Duncan

Awesome and kind people here.

King of Sparta

Honest dudes , quality products . Crain rocks!

Pamela Cox

Honest answers to questions ask and very polite service. Thank you

Connie McInnish

Always dependable very professional service.

Heather Crain

Professional and knowledgeable!

Laura Max

Very quick and efficient.

anthony southers

Stephanie Morton

Jodi Line

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