Reviews of JW Plumbing, Heating and Air - Serving Los Angeles. (HVAC Contractor) in Los Angeles (California).

JW Plumbing, Heating and Air - Serving Los Angeles

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HVAC contractor

Air conditioning contractor

313 W 31st St, Los Angeles, CA 90007, United States

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Information of JW Plumbing, Heating and Air - Serving Los Angeles, HVAC contractor in Los Angeles (California)

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Reviews of JW Plumbing, Heating and Air - Serving Los Angeles

Michael Colich

I am a subscriber to JW's monthly $20 membership where they come out and do scheduled check-ups on my HVAC, water heater and plumbing. I figured I'd give it a shot, but was planning on cancelling it after my last scheduled water heater check-up. Well, I'm keeping it now... Min came over, checked the water heater, checked my plumbing and gave me some great preventative care measures that I could to keep my house in top shape. And he fixed a problem with my toilet, that was a minor issue right now but would have become an issue if he didn't spot it and fix it for me. Min is awesome. And I got to say... the program is a good value.

Andrew James Pierce

JW was recommended by our next door neighbor and we couldn't be more pleased with the experience. From making the phone call to having a fully functioning, brand new HVAC system installed and working was less than a week! The customer service was superior and everyone we interacted with was professional, courteous, knowledgeable and efficient. So happy! A+

Rusty Fox

I use JW Heating for my annual maintenance and to service all heating unit problems. They installed our unit and have kept it ship shape. And their staff is ALWAYS professional and courteous. And an extra shout out to Ramirez our latest maintenance specialist. A very smart guy and very customer service oriented.

Shirley Wong

Duncan came to my house conducted the AC tuneup on 7/26. He was very professionally checking each of the room temperature, he checked the compressor, and also did the attic inspection. There were some issues that need to fix, however, due to the age of the AC, I decided not to waste the money, I will wait until the AC failed and replace a new one. I will consider hire JW when I need to buy a new AC system.

Norma Orci

An honest mistake. I gave them a bad review because I was unhappy with the quote I got from the technician to unstop a drain pipe. Since then I have spoken with the manager, and am convinced that it was an honest mistake. I will give them another chance next time I need a plumber.

JS Hutchinson

David the technician was very friendly and knowledgeable. I auto pay $180 yearly for JW maintenance fee so I didn’t have to pay additional for the maintenance. He did find the 40 microfarad capacitor was only reading at 34 so highly recommended replacing it. I felt the install was initially a bit pricey at $187 but was over a good call to replace it since the unit is only 8 years old and parts are still under warranty for two more years. David said if it wasn’t under warranty, just a new capacitor part could costs about $400.

CARMEN ROBLES

The professionalism from JW Plumbing, Heating and Air has been exceptional since we signed our contract thru Costco. They installed our unit and were thorough and very meticulous when installing our unit. They walked through the process and have been consistent in following up with any concerns after installation. They have done routine check ups and we are very happy. It was the best investment and we are happy that JW serviced our contract for our system. Quality machinery and excellent service!!

Kal McRae

We have a two-story craftsmen in Los Angeles, snd when our two a/c and heating units went out last year, we quickly decided on JW. Not just because your price was fair, but because your staff was helpful, intelligent, informed, skilled, honest, and committed to getting us what we needed. We are very happy with JW. We’ll today, we had an issue with our upstairs unit, so Leo and Gerardo came out to help. They assessed the problem, fixed it, and even checked out the downstairs unit and made some adjustments just to be safe. They were kind, quick, professional, friendly, knowledgeable, and really cool guys. Once again… we are very happy with JW, and we refer you to anyone who asks about beating and air. Thanks so much!

Brian Dailey

They were very quick to get someone out to assess our sewer pipe. When Paul arrived, he was incredibly friendly, helpful and knowledgeable. He and his team reviewed the situation and gave a great recommendation on how to proceed. While it’s hard to actually go underground and see the work done, Paul did show me the camera videos (live) after the work was complete. When the team finished filling the hole they’d created, we did have a small problem with the access pipe sticking out too far. But Paul responded quickly and came the next day to resolve it. Prices aren’t for the faint of heart, but it should pay off in the long run. And Paul was great to work with.

Holy Family Drama Patron

Christian came out to service our air conditioning system. He was terrific. Very knowledgeable, professional and an over all very nice person. He gave his recommendations for making our air cleaner and how our system could work better. He was not pushy and was very respectful of our decisions. I would definitely want Christian to continue our service calls. He was great!

MJ Ramey

The guys at JW always know what they’re doing and if they don’t know an answer to a question I have they find an answer for me. Always professional, always courteous, always looking out for the customer.

Linda Smith

I can’t say enough good things about my experiences with JW. They installed our new AC unit three years ago and everything was done perfectly. Today, I had them come back out for an annual service call. Marco arrived on time, complied with all COVID safety measures and was incredible. He was knowledgeable and efficient. He provided options on how to keep my system running smoothly, explained all costs, and was just an all around great person to interact with. I highly recommend JW.

Karimu Johnson

It was easy to schedule an appointment and the office kept me updated on the ETA of my technician. Benny arrived on time and with all the necessary equipment. He did a thorough inspection of my heating and cooling systems. He was very knowledgeable and explained his findings so that I was thoroughly informed. He made some recommendations but didn’t pressure me to make a decision right away. I will definitely use them to make the repairs.

Fred Zerez

I called JW Plumbing and Heating and got a very polite person who asked me questions about our issue. Our issue was that our heater stopped working. They scheduled their technician to come out and take a look. Marco came in and took a look and changed out the thermostat and also changed the fuse at the heating unit. He went above and beyond to show me some other potential issues and his recommendations for solutions for the long run. He did a great job and was a really nice guy. I really appreciated the good work. I would definitely use the company again.

Maggie Martinez

My technician, Gerardo, was prompt and professional. He was very respectful of my home and considerate of my in-house teleworker - that was much appreciated. His review of the system was comprehensive, and he did a great job of walking me through and explaining what was needed. I appreciated his transparency and thorough report. I signed up for the monitoring agreement with no hesitation... I'm happy to do business with JW Plumbing, Heating and Air... thanks to Gerardo.

Angela Evans

Gerardo and Christopher were our amazing service technicians. They would have received 10 stars but there were only 5. They were polite, engaging, efficient, competent and knowledgeable and did an outstanding job! They did not rush and took the time to explain what was going on with each of our units. They observed COVID protocols while in our home which gave us great comfort. Gerardo even remembered being at our home for our last service and recalled details about our units. Needless to say, we were impressed. We now have a maintenance plan with JW and my husband and I look forward to many years of utilizing their services. I highly recommend JW Plumbing and heating without reservation. Angela & Mike

Lee Mankiewicz

After much searching and researching, we selected JW for a new air condition system and they were great. Every technician that we have dealt with was knowledgeable, professional and very thorough. Our recent maintenance was conducted by Gerardo and he is really wonderful. We had a sort of tricky situation with a move and he worked to find us options and advised us in a very professional and non-sales’ish way. Our new house doesn’t have A/C and we will use Gerardo to install...no better recommendation than repeat business!

Edward Trucco

HIGHLY recommend!! JW Heating and Air is a first rate, professional, 5-star company! Quality and customer service are alive and well! It is so refreshing to see a business embrace these fundamentals. My experience from the first phone call to the service call itself was nothing but pleasant and professional. Communication was great. My service technician, Peter, was outstanding! He was punctual, kind and considerate, and very knowledgable, and extremely thorough. He carefully took his time in diagnosing the problem with my heating unit and explained every step of the process to me to keep me in the loop. He was not going anywhere until he got to the bottom of the issue. I appreciate this kind of transparency. It puts the customer at ease when everything is clearly laid out and all options are presented. Bottom line is: Peter and this company clearly take pride in their work and hold their customers in the highest regard. I'm not one to usually write reviews of my dealings with service industries, but my experience today compelled me to share my satisfaction. Great work! Will definitely recommend to others!

marvin guzman

We are moving into our new home and our AC unit wasn't cooling and where in desperate need of maintenance for our unit but we hassitated to contact a company. However having children and moving it was too much. We contacted JW plumbing as we read great reviews. Immediately the next day the appointment was scheduled. Christian was the technician that came and met with my husband and we could not be more grateful for the amazing service he provided and how respectful, honesty and understanding he was. He let my husband know what the issues with the unit was and gave us several options and was never pushy. He gave great honest advice and went above and beyond to help us. Thank Christian we will continue to use JW services because of him for our AC repairs. We could not be more grateful to you. My family was so happy to have our AC unit working again. Thank you I would highly recommend and ask for Christian he is the best!!

David White

These guys were terrific! They were on time, did a full diagnosis of the problem, presented options for the needed repairs at reasonable price points to ensure I had full information (for example: do I prefer to clean the filter or replace it? Repair the aging motor or replace it with a new one? Etc). The lead team member, Leo, showed me before/after pictures of everything they worked on to ensure I understood the work they completed and they follow that up with a full report detailing the work, with photos, for my files. They were polite, professional, friendly and fast. I will definitely use them again and highly recommend them to anyone with heating and air needs. Great service!

Jennifer Friedman

Marco came today for our regular servicing. He easily and readily accomplished everything we asked for: adjusting the dampers, explaining how the unit fans work, explaining and pricing our choices for installing attic fans. He found an error in the piping for the master bathroom exhaust pipes that was causing a bad smell, which we also priced for correction. We have always (for decades) been pleased with JW and especially pleased to have Marco doing our work. He is highly accomplished and informative!

Ed Dewailly

When reading online reviews for JW heating and Air the first thing that will stand out is how they are predominantly very positive and it becomes even more evident when the reviews are compared to similar businesses. From the first time you speak to someone on the telephone until the service is completed you experience excellent customer service. I recently purchased a new heating and air conditioning system to replace an older system. . Everything happened exactly on the timeline as described. From the initial estimate appointment to the follow up phone calls about the sales call service, the on-site visit to prepare for the insulation and finally for the actual installation. On the installation day the installation team arrived on time, set up inside and outside in a way to least disturb me and my neighbors. The installation supervisor explained what was happening during the course of the day. The entire installation team was friendly, professional, and courteous.After the job was completed, the team cleaned everything and left no trace they had been there. A checklist was completed by the installation supervisor and reviewed with me to ensure my complete satisfaction. It was stressed to me that if I had any questions or concerns to let them know immediately as it was the goal of JW Heating & Air to provide services which exceeded their customers expectations. This is a company I would highly recommend. Your time and money will be well spent.

Brian Sweeney

Marco was very professional, thorough and did an excellent job. Unlike most technicians, he was extremely customer oriented, listened and ensured all our requirements were met, without trying to oversell us on additional work services. I highly recommend him as the best we’ve seen! Brian S. (In Santa Monica)

Julie Plat

JW Heating & Air is a quality company. Every experience I have had with them has been positive. They installed my system. They maintain it and repair it. The technicians are courteous and conscientious. Today, Marco was able to get my AC to work. It was not an easy job, but he was persistent and worked against the odds to get it fixed. Thank-you Marco! I appreciate your very good work.

Herbicidal Housewife

I first used JW to get a second opinion when I thought a different plumber was screwing me. Turns out, the different plumber was screwing me. So now I’m back with JW to do a major repair, and I am delighted. My home sits on a concrete slab, so jackhammering was required to replace a pipe. It was important to me that they try to not touch my new chevron hardwood floors, and they went completely through a closet floor and wall, and left the floor is perfectly intact. The main plumber over seeing the job was Paul, and he’s great.

Johnny Hamilton

This is an honest, reputable company. There was an initial problem with making my appointment. Within 24 hours, the owner of the company called me to explain the circumstances, take responsibility, apologize, and offer me a discount. I understand that problems happen, sometimes beyond our control, and how this company dealt with it shows that they live their values. He dispatched the next available technician who arrived within 90 minutes. Gerardo, our technician, was wonderful. He was professional and even put on booties and a floor covering to make sure our floor stayed clean. He was extremely thorough and explained everything. Although he did not have the part we needed, he found a solution so we had our heat restored and will be back to finalize our repair once the part is ordered. We are fans of JW because they know how to treat customers.

melissa demers

Marco Bercian was awesome! Came on time, super professional, very patient- listened to all of our questions and concerns and gave great suggestions and tips for how to care for our specific unit. This is the 3rd company that I had to come out and look at the heater and the only one of the 3 who actually took the time to seek out any problems and the only one who was willing to listen and answer questions. So glad I found JW and we will definitely have them take care of our maintenance from here on out.

Minerva Ruiz

I have been using JW Heating and Air for several years. I like that they’re timely and provide excellent customer service. Leo was our technician during our service, and he was terrific! He took his time and answered all my questions. He explained everything he would be checking as part of the service and provided updates as he went. I appreciated his patience and professionalism.

Katherine Kotcheff

This company was amazing! I originally called them in an emergency, and even though it was a holiday weekend they scheduled a same day evaluation and didn’t charge any emergency fees. They take 24/7 seriously! I am an HOA rep and we had really bad issues with pipes in our garage and with pipes attached to multiple individual AC units. Because JW has HVAC specialists and plumbers, they were able to solve our issue on one day and with all their team members. Other companies had told me I would need multiple people to pick up the project at different phases, and this was so much easier. The employees were respectful, knowledgeable, efficient, and kind. I enjoyed every step of working with them, from my first phone call to my final walk through of the finished repairs. I highly recommend them!

Fernando De Gasperis

My 4 year old HVAC system had a problem that was preventing it to sustain heat for more than a couple of minutes. After making a few calls, I was recommended to JW to service my unit. Marco arrived on time and diagnosed a couple of issues. Within a few minutes, he was able to give me a detailed and reasonable quote for the full repair service. The parts are still under warranty. My experience with JW was excellent and Marco was professional and thorough. I recommend JW for anyone looking for HVAC services.

Perry W

I hired JW to replace our 70 year old shower valve. It was a big job that had plenty of unexpected surprises due to the age of the valve. Paul was very careful with our existing tile work and fresh paint in the rooms. He is extremely professional, courteous and communicates so you know what’s going on and what your options are. They stand behind their work too. Highly recommended!

Guzman K

Christian was our tech and he absolutely nailed the job....! He came in to adjust some dampers for upstairs for even distribution of air last week and we had him come back to set up a bi- annual service (which we decided to pay a monthly basis for a discounted rate) of our entire home which is quite significant. He took photographs showed me everything that needed to be done, detailed everything before I approved the work, the price was good I felt confident in his abilities and the work that he did. He’s serviced three industrial size central air conditioning units and condensers, furnaces, changed out all air filters in addition to servicing six split units (wall units and ceiling units combined). Thank you so much for your professionalism and work ethic Christian. You answered all of my questions and provided real-time solutions which made just made sense! You clearly know your craft well. Deeply appreciated, Kent Guzmán

Jin Lee

My house AC broke down yesterday ( probably the hottest day of the year so far) JW immediately set up an appointment for me. Marco came for the service and I must say he was polite and professional. I was very happy with his work , and I will definitely request for his service next time!

Greg Nelson

Christian and Anthony were great. Friendly, got along with our loud and obnoxious dogs, and had all the parts on hand to service our combi unit on the roof. They were knowledgeable and were able to get technical with me when I had specific engineering questions about the repair and upgrade of my compressor motor, including monitoring the current draw before and after repair procedures and showing me the replaced parts. I always appreciate an honest and respectful technician, and these guys were that.

Patsy Maddock

We could not have wished for a better service than was provided by Christian. He was thorough and took time to explain what he found wrong with our old units and what are options were to fix them. The company was also very professional with their interactions, contacting us to confirm our appointment and then keeping us informed as to when we could expect the technician to arrive. On every level this company provided the best experience.

Kit Awakuni

Couldn't have been happier. Our tech Sal arrived on time and his professionalism was outstanding. He explained the process he would need to go through in order to fix our a/c unit and gave me an estimate for the various options available to me. The cost was not cheap but you get what you pay for. I feel I received excellent service for the price I paid so I'm completely satisfied. Would definitely call JW again for repairs and request Sal.

Teri Herl

I called JW Heating & Air after receiving a special for a $49 furnace and A/C inspection. I was worried that for such a low price, I might not get exceptional service. I was wrong. It was definitely a 5 star experience. They called to ask about any time scheduling concerns, then called again when the technician was on his way. The technician (Christian) arrived right on time, was friendly, courteous, and very professional. He did not rush and thoroughly checked out both units. When finding an issue with the A/C unit, he recommended a repair, but did not push and did not give a "today only" price. He also offered answers to some allergy (and clean air) concerns, but again... did not initiate any high pressure sales tactics. I will definitely call this company back after researching and making some decisions... and will also request Christian as the technician.

Robyn Bacon

We used JW to replace our central HVAC unit. They were responsive, easy to work with, and efficient. The work was done well and for the estimated cost. We needed a service call several months later and they were responsive and friendly. Peter, the technician who came to my home, was knowledgeable, pleasant and very thorough. I highly recommend JW. A great overall experience.

Lisa Cleri Reale

Juan Sierra came to my home and did an extremely thorough inspection of my furnace. He patiently showed me photos of the inside and out of the equipment and shared with me all of the issues he spotted. He gave me the short term option but was clearly concerned with safety issues so also shared with me a longterm option. It is certainly the first time in a long time that I have received such a comprehensive assessment of this heater and it is clearly critical that I received it. He was excellent!

Alex Gilman

Thorough, skilled, and professional. They worked with me through some scheduling issues and were responsive to my needs. Leo was super friendly and helped me understand exactly how my system works and how to take better care of it. I would definitely recommend. FOLLOWUP: Had Antonio and Travis out to do a duct cleaning. They were professional, super nice, and very efficient. I still strongly recommend JW!

Kevin Liu

Our shower drain was clogged and was causing water to backup into our bathtub and toilet. We also had a separate issue with a leak under our kitchen sink. Paul got the shower drain unclogged quickly and we haven’t had any issues since. He diagnosed two issues with our kitchen sink, and we ended up installing a new basket strainer and faucet. We decided to purchase the faucet ourselves so he had to come back for a separate visit to install that. In the process of installing it, we had an issue with our countertop that had to be addressed first so we again had to delay him and have him come back for a third visit. All went well the last time and we are grateful that he took the time to address our needs and never charged more than the initial quote. Highly recommend working with him!

Paul Kroskrity

Great service from Antonio who explained each and every step of the routine maintenance service he performed. I thought he was very friendly and informative. He showed me the filter he replaced in our unit as well as photos of various components. We will definitely request him again because he was overall a great service provider who communicates well with customers.

Christine A

After the hot summers over the past four years, we finally decided to get an AC system installed. We interviewed 3 contractors and JW Heating and Air stood out above the rest with their knowledge, recommendations, friendliness, and competitive pricing. We are so delighted with the service they provided. We decided to update our 15 year old furnace at the same time. The controllers they recommended have such user-friendly screens (we were thinking about Nest but Ted recommended another as being easier to use. Comparing notes with a neighbor who has Nest, they said it can be a bit cumbersome. We are very happy with the choice). Our AC system cools like a dream! All of the JW Heating and Air workers who came to the house were clean, friendly, and super nice people. I was so impressed when they brought their own hand soap and paper towels to use in our bathrooms- so considerate. They always put on shoe covers whenever they entered the house. Their work is excellent and clean up was fantastic. While the whole process took about a week (new heating and air systems), everyone involved was a pleasure to work with. They facilitated city inspectors and helped us get the final sign off inspection. So happy we finally "bit the bullet" and got our updated heating and new AC!

Susan Gaines

We had our central heating and air installed by JW Plumbing and Heating in 2012 and have loved it. I'm actually glad JW provides two check-ups a year for a fee and that we subscribe to it. Otherwise I wouldn't do anything to take care of it's performance or maintenance. Sal did the inspection today and like all of his predecessors, he was courteous and efficient. I love my dealings with JW by phone or in person. Quality company!

Toni White

Every technician that comes in is friendly, informative, professional, clean in appearance and manner and on time. Tony was our recent technician and he was efficient, informative, kind and we were happy to have him in our home. We are grateful to be connected with JW Heating and Air. They provide pictures of our attic space, show the filters and then provide all of the images in an email. Great detail and record keeping. Thank you to the JW Heating and Air team.

SHIRLEY OSEKI-RIVAS

Scheduling a maintenance check was easy. Marco, our maintenance technician, was thorough and professional. I felt that he was honest with what we needed to get done and not try to take advantage like some other companies do. Two thumbs up!

Andrew Campbell

JW Air installed my HVAC system 5 years ago and at that time I was very impressed with their professionalism and service. I’ve continued to use them for my semiannual HVAC inspection and have never been disappointed in their work or customer service. They are easily the most professional and customer service-oriented of any business I’ve worked with. I sense they spend a great deal of time in training and developing a strong company value of customer service. They’re just the best.

Laura Solomon

Marco did an excellent job locating our filters (after other companies couldn’t find them), cleaning the system, and diagnosing other issues with our heating system. He was professional and explained all issues clearly so that we knew what our options were going forward. We had a great experience with Marco!

FRANK FARFAN

Your sales representative was quite knowledgeable about the most current and efficient ways to provide heating and cooling for our house. He explained everything thoroughly and at the same time gave us other options that could meet our needs. I really liked Mr. Leaches manner and approach. I liked the fact that the installation would be provided directly by your in house technicians using high quality and state of the art products. I will keep in mind all of this in arriving at our decision. Sincerely, Frank Farfan

cheryl ko

Cesar and Tony were great! Both were very respectful when entering my home. Always put on booties over their shoes and cleaning up any trash that was left. They were 100% professional as well as knowledgeable. I would highly recommend both of them!

Linda Wilson

I highly recommend JW Plumbing and Heating. Paul, the project manager explained what was wrong with my sewer line and what my options were. There was no hard sell involved and no charge for the initial evaluation. Once I made my decision, Paul stayed onsite to ensure the work was properly executed. This company is very professional. All work was completed in the quoted timeframe and they cleaned up the yard before leaving. Going forward, I am pleased to have a honest, professional company I can confidently call on for heating and plumbing services.

Bernard Lee

We were looking to replace our 30 year-old unit and got estimates from various installers in our area. In the end, we went with the Costco Heating and Air program. In our area, JW Heating and Air were the vendor that did the work under the Costco program. The installers were awesome. Thank you Jesse and his team (Miguel and Anthony). Very professional installers and patient with all my questions. There are many companies who are qualified to install AC and heating but JW stands out because of the installers and quality of work. When we did the HERS testing, the inspector also commented on the quality of the installation. It was nice that the owner called to follow up on the installation and to see if there were any issues.

Anna Siqueiros

Antonio was my service tech today. He did a great job at explaining the issues with my system as well as fixing them. He was being safe following all of covid-19's procedures and policies. I am very grateful for him and JW in general. Thank you.

Tamura Fatherree

As Christian was troubleshooting my system, he took the time to explain everything to me. He seemed very thorough and knowledgeable. Also, there wasn’t any pushy sales pitch - he just presented the facts and explained the options I might want to consider. Every person that I had contact with was really pleasant. They might be on the pricey side but you get what you pay for.

Katherine Mechling

Paul and his crew did great work repairing our sewer line. It turned out to be a way bigger job than anticipated, and they patiently explained every step of the way and went above and beyond to get it all fixed. I highly recommend them!

Mario Mondev

Paul did an outstanding job on my faucets installation!, which was a complex and challenging project. He has a tremendous professional experience and highly honed skill, which is a rarity nowadays. It was a pleasure to have him help me with the project tasks!!

Lil Beebee Lu (Jewls)

Michael was straight forward and honest about pricing and our options with no pressure to sign on the spot at the initial consultation. We didn’t end up moving forward with AC/heating due to a change in finances. We have not received any phone calls, text messages or emails since our consultation, which is surprising but appreciated. We will definitely use JW Heating and Air when we are ready because it seems like a solid and trustworthy company.

Janet Eckholm

It was 108 degrees F in Los Angeles on Saturday evening of Labor Day weekend and my AC stopped working. I bought the HVAC system from JW when I moved here 9 years ago and JW serviced it as recently as last February. I called twice on Saturday evening and was told a technician would call me. I called again on Sunday at 11am - still no call back. As the mercury was rising, I left a message for the owner, Jeff Williams and he called me right back. He said they had 500 calls in the past day. Within 15 minutes, his dispatcher called and in 30 minutes, Benny, the technician, arrived. Benny was great - he replaced the power distribution and filter and cleaned the condenser. He believes the extra stress of the dirty filter and condenser along with the extreme heat, caused the power distribution to fail. The bill was seriously high, but since my health was in danger, it was worth the price. I will always ask for Benny in the future - he was helpful and knowledgeable and worked really hard in the extreme heat to get the job done.

ana rubio

JW Heat and Air called to see if I wanted to schedule an appointment to have my HVAC cleaned and inspected. I declined but asked if they also do plumbing as I had a couple issues. She said yes and scheduled an appointment. Paul came out and quickly diagnosed the problem with my toilet , replaced parts and also looked at my sink that sometimes backs up. I declined the sink repair as it only happened periodically, until this morning when I woke to water pouring from my sink onto my bedroom floor. I cleaned it up and called JW. Paul came this afternoon and cleared my clogged sink in record time. I was so impressed with his promptness, friendly demeanor and knowledge. He wore a mask and shoe protectors. I highly recommend JW and if you get Paul you’re in luck! Thanks again Paul!.

Erika Nadir

Christian was scheduled to do the maintenance on our unit in October. JW had a cancellation and he arrived promptly after calling. He quickly assessed our current situation and then suggested some maintenance upgrades. He did these during this same appointment AND upgraded our thermostat. We will definitely be calling JW when our current system runs its course and, in the meantime, will be calling for the usual change-of-season maintenance. Thanks Christian!

Richard OConnell

I have been a customer of JW for years and they never disappoint. Their technicians are well trained, clean, articulate and take the time to explain everything. The staff on the phone are courteous, buttoned up and confirm every appt. special shout out to Marco and Travis who handled my duct cleaning this past weekend. They were great. I am not one who writes a lot of reviews but this company is top notch.

Elizabeth Mary Cane

Gerardo was very responsive to all my questions and did a excellent job repairing our heater. He worked around my schedule and stayed late making sure the system was fixed and in great working order. He helped me understand how my heating system works and how to program the thermostat. I would definitely recommend him to friends in the future.

lbvosen

Marco is a well trained, experienced air conditioning and heating equipment technician for one of the best companies for in Los Angeles with whom we have a long history of excellent service. Marco has an excellent work ethic, he diagnosed the problem with our condenser, explained what had to be done, how much it would cost and assured us that he had extensive experience repairing the problem. We expected that it would take several days for him to receive the parts needed for the repair but he went out of his way to pick up the parts and did the repair the next day. Extraordinary service!!!! Drs. LBV

Millennium Global

Benny was professional and thorough in understanding and analyzing the problem. He provided detailed explanations of each step he was going though and also eliminated all potential causes of the problem. I felt confident in his recommendations. Getting an appointment was easy and prompt. Dispatch called to notify you when technician was on his way. I definitely recommend JW Heating for HVAC and plumbing needs.

Ricardo Alonzo Ugalde

When you request an inspection, repair, or installation from a company that provides such services, you never really know what kind of customer service you'll be receiving from the repair person. Today I was rather fortunate to have have met Gerardo. Gerardo arrived promptly at our agreed upon time, inspected, and then proceeded to review his assessment of the faults our system experiencing with me. As an electrical engineer myself, i appreciated his thorough assessment of the technical faults our system was experiencing, and subsequent recommendations for repairs. My experience with Gerardo today was nothing short of perfect. It must also be noted that along with his technical expertise, Gerardo had a tremendous attitude and a gift for communication. Respectfully, Ricardo

Kevin Suico

Paul came out and was able to efficiently and expediently address the shower leak that I’ve had for a couple months now. He was able to walk me through what was causing the leak as well as to the remedy. Was very happy with the work (as well as the prices) and will be using JW Heating & Air in the future as well.

Edwin Aydon

We are pleased to have JW Heating and Air as our new A/C and Furnace maintenance people. I researched the company and was impressed with the response I received from the Manager, Dave! He arranged for a special tech to service our home. Sal was early for the appointment and met with the standards I would expect from a company with JW 's reputation. Thank you, Dave!

Juila Garcia

I had my heating service done today 11/11. The person who did my service did very well. His name is Marcos. He inspected our wall heater and did went to attic. The attic was good, where our wall heater connects. Notice in our wall heater some parts will need some replacements.He explained and showed to us the parts had some defected and will not last. My husband and I agree to replace the defective parts. We want a peace of mind. We didn’t want to chance anything to happen... Marcos did a great job on our heater. Marcos was honest and we trusted his judgements. He is very respectful too.. Thank you Marcos.. Julia G.

Wendy Denham

Christian was incredibly professional and polite. He came out within a few hours and explained everything to us. He fixed our AC very quickly and made some helpful recommendations. We highly recommend him!

Jessie D e L u X e

Thank you JW Heating & air and to the technician Christian Eisenbarth! This guy saved thebday!! Our Air conditioner crashed and Christian was able to start it backup and running! We had 3 other vendors come out and not one of them even tried to resuscitate our unit - On one of the hottest weekends this year! I've never met such a kind and considerate individual that takes pride in his profession. What a great representative for JW Heating and Air Thank you Christian! Kat & Jessie

Yujin Chi

Very professional from the plumber to the office. Very thorough and explained clearly on all services. Paul was friendly and did an amazing job with all of the last minute fixes that needed to be done. Denise in the office was friendly, and I appreciated the phone calls with updates and keeping my account accurate. Would definitely recommend for all plumbing needs.

Chris Levkulich

We found a leak in our attic AC unit and JW was able to come out the next day and fix the unit, repair the leak and install a new drainage pan to keep our central air in top shape. Their work was top notch and their customer service and interaction was even better.

Jenifer Cassady

Christian arrived promptly, checked air conditioner and heater. Very up front about their condition. Set me up with appointment for estimate on replacement. Personable but didn’t waste time. Greatly appreciate his frankness. Gerardo extended his day to check my AC. He followed the protocols of the company. Quickly determined the problem was not within my home. Did a check of the unit on the roof. Found the problem and was able to replace the part. Checked for temperature after replacing. Explained the issue clearly. Helps that all was under warranty. . Paul looked at my old water heater and confirmed that it should be replaced. He provided me with an estimate explaining the work to be done. I scheduled a date for the replacement. He arrived with Frank on time. The work was efficiently done. Couldn’t ask for a better experience. (Thanks!)

Josh K

JW Heating and Air is really wonderful... but, what makes it absolutely FANTASTIC are service people like Marco. He was by far the best I have had yet. He was honest, kind, and went above and beyond to tell me what needed to be done, what didn't need to be done, and what to expect. I always worry about the "sales pitch" for each maintenance visit but I felt Marco really tried to focus on the necessities to keep my system running versus parts and service that were not mandatory. I really hope Marco stays a part of the team as I want him back for each visit. Thank you!

Kenji Sweeney

Marco from JW Heating showed up exactly on time and was courteous, professional and fully engaged. JW is very organized and customer service oriented. Marcos work was thorough and he explained to me everything that was going on. Marco took carE for my home wearing slippers over his shoes which i appreciated very friendly and informative. Was not pushy with recommendations but prioritized what he felt was needed. Excellent service.

Jason Boyer

My heater thermostat blew out and MARCO came over from JW to fix it! He explained exactly what was wrong with it and installed a new digital one which works great. Additionally, there was a weird bypass that a previous owner did on the heater that Marco fixed and explained. I was very happy with his service - very professional and knowledgeable! He even explained additional heating/ac options for my home. Thank you Marco!

Calahan Miller

We had a complete HVAC installed last June; 3T Unit, all new duct work, relocation of two and addition of one more ceiling vents and a complimentary Nest thermostat ... three days ago our heat wasn't working consistent with how we set the temp on the thermostat and then this morning it wasn't heating at all. I called early in the morning and they were able to put me on the schedule for today. (BTW - I've never had a company keep in touch on the status of their arrival more, or better, than JW does!) Christian came out to diagnose the problem - and wouldn't you know .... the heat came on!!!!???!!! I talked him through all the *symptoms* of what had been going on, he asked questions and then went to looking for any irregularities with the system. He did his best, but -since the heat was now working- he was hard pressed to find a culprit. He did take off and clean a sensor, which he says sometime can be an issue, though he didn't feel strongly that it was in this case, but it didn't hurt to do at least that just in case (an appreciated show of good faith on his part, for sure). Anyway, so in the absence of any findings to the issue, which was now a non-issue, Christian left. He, however assured me should it fail again do not hesitate to call them back out - they want to make it right! He also let me know something I did not know - in the event that the system fails again, not to shut it off completely, to simply adjust the settings to allow the system to go into stand-by so they can read any error codes from the unit. In all my years of being a homeowner I can say when you find a service company that follows through, stands behind their equipment and labor and commits to making it right then you stay with that company. JW Heating and Air is that company for me! This is my second unit install and services with JW, we had a new system put in our son's condo as well, and every time; be it scheduling with the office personnel, meeting and working with a sales person, or meeting with a technician, they have always made me feel like a valued customer. Thank you Christian, and thank you JW Heating & Air ... again!

Jeannie Sears

The various crew members from JW Heating were at our home a handful of times over the span of a week to provide maintenance services, replace some parts on one furnace and completely replace the other of our furnaces. What a pleasure to deal with all of them. Fast, courteous, efficient and so pleasant to deal with. I look forward to using their services again in the future. Highly recommend!

John Robson

I have been a customer of JW Heating and Air for several years. I have never had a bad technician sent to my home to do maintenance service on my A/C system. The latest technician Eric was very polite and very thorough performing the inspection and maintenance of the system. He explained everything and like all of his peers he took the trouble to wear booties over his shoes while in the house. Great job everyone.

Steven Glasscock

I'm a good friend of Christian and while back at home visiting for the holidays, he took time to check my furnace which stopped working and coming from someone who didn't know a single thing about JW or furnaces at all, it was awesome to get some background and learn how things work. He explained things in a way I could understand, and offered fantastic suggestions for future maintenance. He also fixed my fire place. He takes pride in his work and it shows, and spoke so highly of JW and how happy he is working there. I'm really happy with his success in Los Angeles and that he found a company that makes him feel like home. Couldn't have happened to a better guy. Please request Christian for any of your needs, because he truly finds art in his work and will provide a genuine human experience. He is the kindest most honest man I know, and you should meet him

Linda Roberts

Oscar, the comfort consultant, Ismael , Ramon and Luis were fantastic. They were so professional and respectful of both the house and my husband and I. They explained what they were doing every step of the way and checked with us to see if everything they were doing was OK. They left my place actually looking cleaner that when they first came. I would recommend JW Heating and Air to anyone looking for air-conditioning and heating services. It is hard to find that level of professionalism!!

S N

Marco was great. He quickly diagnosed the issue with our thermostat and fixed it. He also kindly provided quotes for alternative solutions. Marco was patient and courteous as he expertly answered all my questions. With his professionalism, Marco made the experience very positive.

M P

Our technician Leo was great. He came on time and was very respectful of our home while working. He informed us and kept us in the loop and everything went very smoothly. We will definitely be using JW & requesting Leo from now on.

bart gorelik

The people on the office phones were friendly, polite, and professional. So were both the technician that analyzed the issues and the technicians that installed the new products. Everyone was on time and did a superb job. Would recommend Sal & his team to everyone!

Patricia P

Very happy with the service that Christian provided. He was very detailed and comprehensive.He explained what he was doing in detail and I learned much more than I knew about my heater and air conditioning system. I would definitely call them again in the near future.

Theo Pagones

Gerardo is the best!! I highly recommend him from JW to do all of your servicing for your air-conditioning or heating units. He was very knowledgeable, thorough, professional, and timely. I don’t review often but I had to give Gerardo and JW heating & air a five star for sure. If I would give them ten stars I could!!

L G M

we recently had a new heating and air conditioning system installed in our 1923 house by JW Heating and Air. It was a great experience dealing with the entire staff - from our Sales Contract with Ted, to the team who did the work and cleaned up every afternoon. The project supervisor, Art, was terrific - he was on site every day explaining what work would be done. The team members Alan, Ramon and Dennis were great. We'd definitely recommend them - and we love our new system..

Meribeth Paulino

Peter is an outstanding technician and an asset to J.W. Heating and Air. He is polite, and always informs me as to the service he is performing on my AC/Heating unit. I ask many questions and he is so knowledgeable and he always politely answers my questions so that I can understand the technology of which I know very little. If I could rate Peter’s visit today, he provided not just 5 star service, I would rate him as a 10. For any of my future J.W. Heating and Air appointments, I will ask that Peter be my technician. He definitely is a “Keeper!”

Peter Hawkins

Antonio came out today, right on time. He was very thorough and explained what he was doing as he address various areas of the system. He was very personable, respectful, and knowledgeable. JW installed the system 3 years ago and I have been happy with their service ever since. Antonio was the i I g on the cake. Highly recommended.

Carol Wise

This company is first-class. Christian repaired our heating system and worked reliably and efficiently. He is a pleasure to work with. We have now contracted the company insulate and clean our attic. Highly recommend.

Michelle Ju

I really respect the technician who came to check the problem. The technicians name was Min. They are so polite and professional on top of that so honest. I highly recommend this company

Kirsten Ushijima

We had our old heating system replaced with them and just had our second year of routine maintenance with their technician, Antonio. They explain all of the options and charges well and I especially appreciate the communication on their ETA and what they are doing during their visit. Good company!

Alison Root

Benny was great! We just moved into a new home and the units were installed improperly, Benny fixed what was possible and very patiently walked me through every single question I had. I’m extremely grateful for all of his help. Monica with scheduling went out of her way to accommodate my schedule. I’d definitely use this company again!

Justin Roth

My wife and I recently had our heater serviced by Antonio who works for JW Heating & Air. Antonio was punctual, polite, efficient and very clear when he explain what he was doing. A lot of time home service companies are not very strong in the customer service department, leaving you feeling uneasy about the service and price. My experience with JW Heating has been the exception. They are clear with what they will be doing, when they will be arriving and what the cost is. I highly recommend JW Heating & Air (and if you're lucky enough to get Antonio) to anyone with home heating and/or air service needs.

fiel valdez

We've had a lot of work done by JW—from inspections to AC repairs to a full furnace replacement. They are consistently great—always on time, if not a little early. They're always really easy to communicate with and respectful of my home and schedule. I especially appreciate the time every single person from JW takes to thoughtfully answer my questions and educate me about the work and equipment. We wouldn't use any other company for our hvac needs.

Dr. Ron Glickman

I had a terrible experience with a competitor. This firm fixed the problems in the most cost effective manner possible. They them replaced an entire AC system starting with a proper survey, educations is on options and implications, and pricing the installation fairly. They delivered as promised. I highly recommend them for maintenance or new systems. Professional, smart, good value for money, nice people too. RG.

Carol Becker

Gerardo came to our home to provide our 1-year service check and he could not have been more professional! He came prepared with gloves, face mask and booties to enter our home and then worked efficiently. We needed our filter replaced and he was able to do so on the spot for us. He talked us through everything he was doing and even made recommendations on how to use the fan circulation feature more effectively. Our two dogs were in love with him the minute he arrived, so I have no reservation of asking for him to come perform our service checks in the future! Many thanks!

Bruce Stahl

Recently had maintenance and part replacement done on my air conditioner. Marco came over right on schedule. He did his inspection, took lots of pictures of his concerns and we discussed options, costs, etc. Marco was very professional, experienced, knowledgeable and customer-friendly. I’ll certainly ask for Marco for my next maintenance visit!

Carol Robinette

Gerardo, was very serious and on time. He was very polite and courteous did an excellent job on my home Heating unit completely thoroughly inspected great job completed. He explained any problems there were. I recommend JW heating company for there services & they have great savings on work.

xian

JW originally installed our a/c and heater in 2016. JW was not the least expensive, but worth the additional cost. Our sales person was Dustin and he was great throughout the process. Our most recent tech Marco, was very thorough, detail oriented and gave me some solutions to issues that I've had for a few years with the a/c unit. Will continue to use them for my maintenance, hopefully for years to come!

David Trachtenberg

Great company. All the employees and technicians were very nice. They worked hard and made sure everything was done right. They took their time with my questions, arrived on time and were clean. I highly recommend this company. Ismael, Felipe and Aldo were my service pros and Michael was my representative. All were great.

Mark Hantoot

I just can't say enough about one of their techs, Frank. He came to assess a long standing problem we've been having with the AC. He was extremely thoughtful and patient, and was able to both discern the problem and get it fixed the same day. We couldn't be happier. Would recommend him with enthusiasm!

Buck Gibbs

I would like to compliment Antonio for his excellent customer service. He would be an asset to any company. His knowledge and articulate descriptions on what need to be done were so easy to understand, He brings the word to professional to another level and it reflects on your company

Vincent Sanchez

The service was very thorough. We had a mini split system installed last year, and it wasn't turning on. Our technician Josh traced the problem down to wires that were shorting, causing the breaker to trip. It took him awhile to whittle down all the possibilities, and I'm glad he was very thorough at fixing it. Would highly recommend them. We changed to JW from our previous guys, and have not had a problem since.

ipat314:

Bryan informative and professional service was great as it always is with your technicians. I have one question: Bryan had to do some cleaning on our heater ignition/pilot but the last technician didn’t mention there was problem with that certain part of the heating system. I was just wondering if this is the norm. Otherwise, great service. Thank you,

david williams

From my first telephone call I was very pleased with the service, I believe her name was (Theresa?) and then Mr Juan Sierra service technician was outstanding. He listened to my concerns asked lots of questions and after. Inspecting my equipment he walked me through his findings. He then explained a game plan to remedy the problems. Juan gained my confidence and demonstrated respect of my home. I signed a yearly service program and look forward to working with JW Heating and Air for years to come. I

Steve Wystrach

Ted was extremely knowledgeable, listened carefully to our specific needs, planned the installation in a way that exceeded our expectations. Installers were prompt, courteous, efficient and cleaned up beautifully. 6 STARS for sure! 15 Jan 21 - great team, Gerardo and Chase. On time, professional, quiet. Would not have known they were there except the HVAC was working like new. Bravo.

Kari Casady

This review may sound cheesy, but I’m honestly writing it because of how great our experience was. Gerado Tecorral was beyond amazing. Im always a little nervous and skeptical when a new person comes in to repair something in our home. Right away he was so kind, respectful of our space and explained every step. He was also super nice to our barking dogs and took the time to sit and let them get used to him. He kept us updated through the whole process, there was a good amount to fix and he showed us before and after pictures of everything. I would hire him to fix every part of our house. This guy deserves a promotion! Seriously. Super thankful we got him and chose to go with this company :) You can tell they care about their customers.

Ray Bayu

Brian was very informative and professional. Went above and beyond in cleaning out the weeds in the area where he was working. Gave advice on maintaining our system and was very friendly. I wish all the services provided to me were done as smoothly as my experience with JW Heating and Air.

Judy Ritt

Bryan at JW Heating and Air is awesome! He went out of his way to check my mom's system and took the time to explain everything! He was very friendly, polite, and someone we were very comfortable having in the house! My mom is 92 years old and he took time out of his busy schedule to visit with her! That meant the world to her! We will always request Bryan when we call for maintenance or service! Thank you Bryan for taking such good care of us!

Nancy Breaux

I was able to coordinate a slight time change in my appointment with the technician that worked perfectly and was much appreciated. He was professional, friendly and answered all of my questions after completing the 6 month equipment check up. It has been consistently positive in all interactions with the entire company and I have happily referred JW Heating and Air to friends. Thanks!

Pamela Braun

Our technician did a full technical maintenance of our 3 air conditioning units, changed all filters and did a full cleaning of our 3 outdoor A/C units. He was very professional, very respectful and a great member of JW’s HVAC team. We signed up for twice yearly maintenance as well as replacing a 5 ton A/C unit with them this past April. Wonderful, reliable service and we look forward to continue to be satisfied customers for years to come!!!

Joe Ruazol

They got us up and cooling in a short amount of time. The tech was very professional and personable, and he did an excellent job explaining everything that went wrong and giving options on how to better the situation. We're definitely calling them again for any issues with our old air conditioning unit.

Candace Stewart

I had Christian out from JW to service my AC a couple weeks ago. I was hesitant to bring any one into my home due to Covid-19. The office assured me that they are taking the necessary precautions to keep us, and their staff safe during this time. Christian came on time and wore gloves, shoe covers, and a mask. He even disinfected every thing he touched before he left with an organic cleaning solution. He was very kind and genuine, and asked genuine questions and expressed a lot of empathy with how we are doing during this time. Stated he is very grateful to still be working and very blessed. He also said its been very hard on him to see so many families struggle during this time since he's interacting with new people every day who are no longer working or had lost their job or business. Also informed me that they have been keeping busy with air purification solutions that can help remove viruses and other things from the home, he left me information on it and wasn't pushy at all about selling me it, it felt it was necessary to at least let me know during these times. I am unable to make that investment at this time, but I referred JW and christian to a couple friends who are interested in having them out to install. Thank you very much!

Philip Vose

Gerardo Tecorral was our maintenance guy and i absolutely 100% approve of his character, work, and integrity! this is my first home and he made it easy to trust in his assessment of repairs and everything. he even went above what was necessary to make sure everything was clean and working properly by providing photos and talking us through the repairs. he is an ace of a guy and i’m very grateful to have come upon your business and meet him. thank you so much.

Taylor Jenkinson

JW Heating and Air is a great! They installed a whole new system in my house (vents and everything). They are extremely neat and tidy. They answered every question I had and were polite and fast during the whole process. Steve and Ramon were here everyday on time and worked until the job was complete sparing no detail. Jeff checked in on the project and was very helpful along the way as well. I have already recommended them to people I work with and my own family. Go with JW Heating and Air - you won't regret it!

Scott Kaller

Always friendly and helpful. I haven't had anything but a positive experience relating to my mini split HVAC air duct system with everyone at JW. Thanks to Antonio for recent prompt and friendly service.

Destin Pfaff

Beyond pleased with the communication, care and honesty. I can’t believe there’s actually amazing people out there who care! Our tech was kind and attentive and amazing. I wish I could hire him away from this company! They’re lucky to have him, and I’m lucky to have used such a great ac biz! Now, here’s hoping this fix lasts five more years!

Elizabeth Schwan

We used JW Heating and Air and they did a wonderful job on our AC install which was a full cut-in job with new ducts. They worked with us on placing the condenser in just the right place which was tricky in our case. They facilitated all the necessary city inspections and we're thoroughly enjoying our cool home in this heat. Their workers were clean, efficient, on time and did excellent work. Thanks!

valerie walters

Gerardo was a great service technician, he was on time, professional, keep his area clean. I was very impressed on how much passion & knowledge he had about my AC & heating unit. He answered all my questions and made good recommendations on what serives I needed to make sure my equipment would be running at its best performance.

Vivian Ritchie

Marco was a true professional. He was super friendly and explained what he was doing clearly in layman’s terms. He also provided a range of pricing options from JW to fix some minor issues with one of my units. The best!

Mark Davis

JW Heating and Air are the best. Ismael and his crew installed a new furnace unit and AC unit at my house. The were very professional and clean. They answered all my questions and the install was perfect. They checked in with me every morning to give me a run down on the services they were providing for that day. They also checked in with me when they left the house.

Cecelia Vela-Bailey

Had no heat- called for appointment and Marco showed up within a couple of hours. Marco went over a few issues that needed taken care of in a timely manner. Suggested other fixes for better heat/ air in unit that no other maintenance had suggested in 15 yrs . Will definitely call for projects ahead and use Marco.

Kathy Johnson

We just completed a large project with JW Heating and Air. We needed a new furnace, ducting, insulation, and in addition, we added an air conditioner and filter. I can't speak highly enough about this company. From the thorough follow-up and knowledgable guidance provided by Ruddy throughout the decision making process, to the crew (Ramon, Raul and Felipe) who did all the demo and installation - this team went above and beyond expectations. They were efficient, considerate, meticulous, and extremely knowledgeable. I highly recommend this team. They were truly a pleasure to work with.

Lindsay Richardson

Marco was the bomb! He was SO friendly and so quick! We needed the motor replaced on our AC unit and he drove all the way to get the replacement and back and fixed within a couple hours! Our 9 month old baby thanks you for that, he can now sleep in the cool air during this hot summer! Thanks Marco!

Mona Lealuna

We had Alex come to do our regular maintenance and we were so happy to meet him and we learned so much from him. Alex was extremely detailed and thorough and explained everything to us that he'd inspected. He gave us several options regarding some repairs, explaining how parts of our system worked. Alex is the most friendly and personable employee of JW Heating & Air we've ever met, and we will be requesting him from now on!!!

Leslie Lehr

Marco was the perfect guy to come check out our system, clean it, discuss energy efficiency, and explain all the options. He even wore shoe covers in the house. I don’t remember why I called JW in the first place last fall but I'm so glad i got the maintenance plan and know exactly whom to call when i need a repair. Likely I’ll need a whole new system in the next few years and I’ll feel comfortable calling them to do it.

N W

Angel and his partner were great. They were on-time, professional, informative and showed me the progress of the work throughout the day. They ensured that their work was reviewed by me and answered questions along the way. I would certainly use their services again.

Marcus Eriksson

These guys are great. I will try and keep it short and sweet; If you have any issues with your AC system, do not hesitate: Call JW to get the job done. Our team showed up prompt, they were very professional and they explained the process all the way through. I am very satisfied with the service that they provided, and I highly recommend them.

sp andrade

Gerardo Tecorral, my A/C Technician, was exceptional. He was very articulate, polite, professional, knowledgeable, thorough, efficient, and hardworking! Because he is genuinely concerned about clients home environment shared some literature on home air purifiers. After reading about the iWave, I purchased this system! I am thrilled with the results! Because Gerardo is an awesome technician with stellar communication and technical skills, JW Heating and Air is now my “go-to” company for all my heating and plumbing needs. I will also refer Gerardo and your company to all my friends and neighbors.

Stephanie Picazzo

Jeffrey P called before he came, arrived on time, was casual, friendly, and respectful of our time. He got along great with our dog which makes a huge difference to us! He quickly inspected our home and gave us some education on the recommended products best for us. We got all our questions answered and feel great about our future purchase. Having a wonderful first impression really puts us at ease for our investment. Thank you!

DA GAMER BOYZ

Had to replace the old ducts in my house. Ted from JW came out to give me a quote for the work. Not only did i receive a quote from him, he also told me that the company i purchased my system from may have installed the wrong equipment in my house. And sure enough after a few phone calls i found out that they indeed installed the wrong unit in my house. I received many quotes from different companies and had all types of technicians out to look at my system and no one caught this issue. He didn't have to go that extra mile with me to help me fix my problem, but i am so glad and thankful he did. Fast forward to almost a year later finally cause that's how long it took to get the correct unit installed, JW did my duct work. The crew was very professional, and was very knowledgeable. Explained everything that was happening during the instal, and once it was completed if something didn't feel right, they went right back up and made adjustments . So i am very pleased with the outcome. They will be doing all my maintenance on my system from now on.....thanks JW for a job well done.

Jordan Rush

I originally called JW Plumbing because of their excellent reviews and they did not disappoint. Christian was totally professional and took the time to patiently explain everything in a detailed manner with what I could only imagine (behind his mask) was done with a smile. I highly recommend JW Plumbing and Christian!

Katherine-Marie Sage

Marcos just left and we couldn’t be happier with his service. He took his time to do a really thorough job. He was prompt, polite, and professional. He showed me pictures of the equipment and explained all the readings. And explained what should be done now versus what could wait. I really appreciated that he didn’t push a bunch of services on us. We need to have the vents cleaned and I requested him specifically to come back and will always request him on the future.

Nancy Klopper

I had a really terrific experience with David from JW Heating and Air. I have been using them for 20 years now, but this time I needed a lot of work done. He explained everything to me in great detail which i really appreciated. He took photos of the problems and showed them to me. I needed a new battery as well as a tray to catch potential water run off. I am also going to get dampers for all of my vents that he said were not well insulated. He always shows up exactly on time, and i like that he takes so much time to explain it everything to me. David is a gem, and I am sure JW values him enormously! When I bought my home 20 years ago, Jeff (the owner) came out to service my house. I never forgot how kind, patient, and honest he was. I've used them ever since.

Bonnie Curtis

I couldn't have been more pleased with Juan. Showed up on time, explained everything he was doing, fixed my problem & left the house clean. You're doing an excellent job with Staff training in office & field. This was a large Financial investment for us originally and I'm SO glad we went with JW. Whenever I've had a problem you folks have actually made a point to be sure & respond right away. The staff and the service couldn't be better & is really appreciated. Thanks again, Bonnie Curtis

Kelly Park

Marco did a fantastic job. He was punctual, efficient and professional. He provided us with a fair quote and completed the work in a timely manner. Additionally, he’s just an all around nice guy. Congratulations JW Heating for having a representative such as Marco working for you. Kelly Park Office Manager/THREEE

Georgia Tays

Michael came out from JW Heating to inspect our current heating system and give us options for adding air conditioning to our home. He was extremely thorough, calculating every option to give us the most efficient and cost effective system which is what we're looking for. He took as much time as we needed to answer ALL our questions, which were numerous. Thanks again Michael!

garrett williams

The service man that came out to give our unit the winter tuneup was so friendly and personable. He valued our home like it was his own making sure that there was a dropcloth anywhere he went and he wore shoe covers. It’s so nice to work with a company that is so clean and friendly. Five stars!!!

Chris Cappello

Great service when we needed it most. I had Gerardo come and take care of both my homes in the same day. He was thorough and explained everything and how it worked. I felt really comfortable doing business with him.

Elizabeth

Couldn’t be happier with JW Heating and Air. They installed my HVAC two years ago and regularly service it. They did such a great installation, any work men who have needed to go into the attic say how good a job they did. Michael, the technician who came for the maintenance checkup today was professional and a pleasure to have around. Even my dog licked him.

Dennis Kimura

Antonio was on time. He was very professional in answering any of my questions. He took the time to explain each step of what he was going to do for AC maintenance. He also provided advice on the maintenance program JW offers which I signed up for. Thank you JW.

Jesse Siglow

Our heater died recently, and being a 1975 unit is is pretty worn. Jacob was very helpful in figuring out what to do and WHEN to do it; after a thorough system check he gave me some options and worked with my situation. It was a great intro to a company that will surely get my business in the near future when I pull the trigger on an upgrade. Thanks for the great service!

Scott Nassau

They were extremely friendly and communicative. They completed the cleaning faster than their estimated time. Both of the technicians were deliberate about wearing a mask and wearing booties when coming into our house. They put a drop cloth down and cleaned up after themselves. They could not have been more professional.

lisa boyle

I had the best experience with christian. He was here for 3 hours, was so thorough, very professional, and knowledgeable. I am having him back to install another part and I specifically requested him. And they came same day and fixed same day !

Ralph Goldstein

JW recently sent Chris, who performed a thorough maintenance check, reviewed how to clean the AC filters, and advised how to keep our system running well. He is highly knowledgeable, personable, and competent. We're glad we went with JW.

Karen Shane

Dale came to the house for maintenance on our unit and he was polite, professional and courteous. We have a no shoe policy in our home and before I had a chance to ask he was already putting shoe covers on!! He thoroughly examined our unit made some suggestions on how to keep the system running optimally. Overall great experience!

Lorraine Pride

I recently had my heating unit checked for its regular maintenance by JW Heating and Air and wanted to make a comment on how happy I was with the service I received. I was extremely impressed with Tony who was the technician for JW Heating & Air. Tony's knowledge and his ability to make sure I understood what he was trying to accomplish on this service visit and I, especially, appreciated his explanation and breakdown on what was needed to help keep my heating unit in top working condition. I feel Tony is a great asset to JW Heating and Air and I appreciate all of his efforts and thoughtfulness in making sure I was a satisfied customer.

Olga Gilardoni

I was experiencing problems with my air conditioning unit during this heat wage, and it was terrible. I called JW Heating and Air, and the technician Marco Bercian came to my house. He was polite and very professional. He assessed the problem, and upon giving me an estimate and I approved it, he worked on the unit and got the problem solved. I called again a few days later because I had some problems, but it turned out that I just wasn't setting it up the right way. The air conditioning unit is now working, and Marco did an excellent job. Thank you Marco, and thank you JW.

Stefan Sadeli

Mike was very professional and friendly. He was very thorough with his inspections and was more than happy to explain and answer any questions I had concerning my HVAC unit. It was also refreshing to hear from him that he invited me to observe his inspection on my unit. It made me feel confident that JW Heating is an honest company.

Nelida Duran

Thank you for the great service! Scheduling our appointment was a breeze and the service was delivered in a timely manner. Mr. Victor was wonderful and incredibly professional. I appreciated the commitment to utilizing PPE. I am most thankful for Mr. Victor’s patience and willingness to answer my 6 year old son’s curious questions. Our air conditioner is up and running, and my son learned about the engineering of a machine. Thank you!

Walter Saika

Gerardo was very friendly, informative, and thorough. He took plenty of pictures and walked my wife and I through what he found. He set up an appointment an for an estimate of suggested work to be done. I have been with JW Heating and A/C for a number of years and they have never steered me wrong.

Art Kaufman

Excellent service! Very professional -- every appointment was on time. Communications were excellent; schedule changes were notified well in advance. The crew that did the installation did a great job. They worked well together. Left the place clean and neat. The job was the full replacement of a 40yo HVAC system in a two story town home. Replacement was with a new heat pump and air handler.

Patricia Pyfrom

The crew of Shawn, Ignacio and Ramon was prompt, hard-working and efficient. In addition to installing a new furnace, they replaced all the ducts in the attic and crawl space. They were very pleasant and made the process as unobtrusive as possible. Everything works great. Ted analyzed my needs at our first meeting and we signed the contract that morning. He also returned after the job was done to inspect the work and solve any issues I might have. Very happy.

Tessa Petrich

We had a great experience today. Sal went above and beyond to fix our heater, install a new thermostat and patiently answer all of our questions. We’re new homeowners and he really took the time to explain to us how everything works in our heating system and how to care for it. Thanks Sal!!!!

Marylin Krell

Gerardo advised us what he thought was appropriate to repair/replace for our ancient air conditioner/ heater units. He understood that we want to keep them running until they fail. He was beyond thorough and had photos of everything. Very satisfied.

Michelle Dickinson

Gerardo showed up after texting me he was on his way. He was very professional, knowledgeable and polite! Gerardo was incredibly thorough and took photos. At the end he gave me a detailed report of my Heating and AC! He left my home clean. I purchased the annual contract which has a technician come Our twice a year to service my unit. I have had it for years and will continue to renew. Thanks for doing such a great job!

sam sperling

Extremely pleased with JW Plumbing from start to "finish." Michael Campbell, the JW Customer Rep was knowledgeable, professional, and a nice guy. He was very thorough in explaining what work would be required, the equipment that would provided (with options and recommendations), and provided two quotes- one if the new A/C unit could be installed near the existing unit and the second if the new A/C unit had to be moved to the back of the house depending upon where our property line was. Although JW was not the cheapest quote that I got, Michael explained that JW employees were highly trained and long time, bonded employees; all equipment provided were of high quality- e.g., Lennox A/C and Heater; and that City inspectors would certify their work. (Michael said JW Heating & Air will only do a job the right way.) The price was a little less painful after Michael indicated that Costco would provide a 10% gift card, and we would also be eligible to receive a couple more discounts/rebates. Michael left me his business card, company brochure, information of the Lennox equipment that would be installed, and a copy of the work order. The next day, Steven, the manager of the installation teams came by to inspect our premise to make sure the installers would have everything they would need to complete the job in two days. Steven was very professional, personable, and reassuring. First thing Monday morning 7 A.M., Steven introduced me to Ramon, the team leader of the installation crew, and a couple of the people who would be installing the HVAC system. Ramon and his crew were great. They were extremely, extremely polite and humble, efficient, quiet, and neat and hard working. They covered the floor with tarp, cleaned-up at the end of the day, and were tidy during the day. After the crew was done for the day at 3:30 P.M. , my wife pointed out a number of problem that she found, e.g., a crack in the ceiling, a gap around the a/c pipe outside, and a couple of light switches that were not working now. The next morning, Ramon and his crew were at the house at 7 A.M. again ready to work. I talked to Ramon about the problems that my wife had discovered the previous day. Ramon was polite, listened patiently, and said in a very reassuring tone that they would take care of them (which they did). Again, his crew was very polite, efficient, and neat. By 3:30 the crew had finished their work and left. Again, they cleaned up everything, inside and outside the house. The work looked beautiful. Very clean and professional. (The entire process from start, first call, to "finish", installation, took only one week.) Ramon stayed behind to make sure the HVAC system was working properly and explain how to operate the new system. The a/c worked perfectly. The heater, unfortunately, would not come on. Ramon worked on the heater for one and a half hours, but could not fix the problem despite calling the office. JW called me later that day and said they would send someone in the morning to look at the heater. The next morning, Steven (the manager of the installation crew) came by to inspect the heater. Steven said he thinks the problem is a defective part and explained the function of the part. Steven said this was the second a/c unit in 20 units they had installed that had this problem. Because this was a new unit, he was hopeful that they would get the replacement part and be able to fix the problem by next week and of course there would be no charge. Although the job is not "finished," I am confident that JW will fix the problem. (I'm just glad that it's the heater that is not working and not the a/c!.) The primary reason, my wife and I went with JW Heating & Air is because they are a Costco vendor. Based upon my dealing with JW, I am glad that we did. Jack Monterey Park, CA

Sharlene Young

Christian was so warm and kind. He made me feel very comfortable as if I knew him for years. He was very professional and found the problem with my heater within minutes and changed out the parts along with some future recommendations. Thank so much Christian!

Michael Hyland

My experience with JW Heating and Air could not have been better. A+. Ted, our sales person was super patient and great at walking us through everything and Ismael, the lead technician was really cool and talented and ran a great crew.They left our house spotless after 3 days of really challenging work. Probably most importantly though is that our house is a PERFECT temperature in spite of a summer heat wave. I would highly recommend JW to anyone.

Gregory Meng

Marco is an excellent service man! He was thorough in both explaining the situation and in taking care of the problems. I will request him in any future JW needs. I have recommended JW Heating & Air to a neighbor because of the excellent service.

Kenneth Katich

I had JW Heating and Air install a new Lennox heating and air system in our home, and I would highly recommend their services, from Joe to Jose and his team, Ismael and Flipie. Jose's team were punctual, friendly, and meticulous in their work. Joe followed up and spent personal time to confirm the installation and answer some technical questions after the install. At the end of each day they were very careful to make sure the work area was clean and no mess was left. Overall the experience was excellent. They delivered on everything that Oscar Villafana promised in our initial negotiation for the job. They listened, communicated and performed. All the special traits of a well managed and experienced team of employees. Being in the Development and Construction Management business for over 25 years and hiring numerous construction trades/contractors to perform multiple technical projects, I would definitely put JW Heating and Air at the top of my go to list.

Julie Soic

Leo came to do our annual heater maintenance. He was great! On time, courteous, friendly, patient and knowledgeable. He not only did our maintenance and changed our filter but also helped us with our dampers / air flow. Thank you, Leo!!

Leticia Cruz

JW and Marco are great. He came out to my house when my ac was broken. He explained everything to me in detail and performed exactly what he told me at a fair price. I definitely will call and ask for Marco again. Very professional. Thanks JW.

Mary Ann V

They came, they saw, they quoted. This company was very professional in their manner and thorough in checking out my furnace, making sure the vents were clear and doing a full diagnostic so I could trust their recommendation for replacement. They were also very supportive of my need to be conservative in spending and even gave me pointers on what to look for in other estimates so I could make the best decision for my needs.

Camilo Zaks

We just spent $1500 for them to clean out our HVAC and replace filters. They left without reconnecting the system and it’s inoperable. When I called them, their operator said they had gone home for the day (4:30pm) and there was no way to get anyone out until the next day. We have a long history with JW since the dual zone HVAC they installed for us 3 years ago crashes periodically and shuts down the downstairs HVAC. They’ve always been nice, but incomplete work (see above) and a delay in getting them to come back and fix their mistake has been a regular problem with them. I think at this point we’re just done with them.

shihsl

Great service. The technician took the time to thoroughly inspect my system, diagnose the problem, and present me the various options for fixing things. He made sure to keep everything clean in and around the work area and tested the system to make sure it worked perfectly afterwards. He was friendly and professional. Would definitely use JW again!

William Konegni

Angel was our technician and was on time and looked clean and neat. He was very professional and thorough. He explained everything and answered the questions I had. Great job! I highly recommend JW Heating and Air and especially Angel.

dave wilcox

Marco is the best! He really went out of his way for us and we are so grateful. JW Is a first class company; very efficient and professional And they do great work!

Cecilia Conde

Marco was very patient answering my technical questions to my complete satisfaction. I am confident that this is the beginning of a great relationship with JW Heating and Air which starts with building trust to earn the loyalty of a customer. I had been with another HVAC company for 17 years until they stopped prioritizing the needs of a very loyal customer.

Susan K

JW Heating and Air did a fantastic job! We had a new AC unit installed. The access to the AC area was a bit challenging. JW’s crew showed up promptly and went to work right away. They spent close to 10 hours here to make sure everything was done properly. We are very happy with their expertise and the professionalism of their crew. We highly recommend JW Heating and Air.

Connie Woods

Thank goodness for JW Heating & Air!! Their technician Christian really did a great job and was so professional. Our air was out and we really needed them. They took care of us on the same day, and I couldn’t be happier. I highly suggest them!

Catalina Castro

Micheal Campbell, the representative was very knowledgeable, patient and precessional. He surveyed our home carefully and gave us the best options possible. My husband and I felt very comfortable and satisfied that Micheal have us his utmost attention. We will be closing which system to install next week. We highly recommend and commend Micheal Campbell. Thank you!!

Chris Douglass

David was great. He showed up and walked me through everything that was going on. Unfortunately there was some bad news, whoever had installed the system before we owned the house did it completely incorrectly and we basically had to start over. He showed me photos, drew out a diagram, and answered every question I had. Tough pill to swallow having to get a new system installed but David’s knowledge and clarity made going with them an easy choice. Highly recommended.

Richard Siegel

Great customer service. Called to remind us that we have a service contract that covers two maintenance calls/year... and asked if we wanted a check up before the summer. Service rep, Mark, was outstanding. Prompt, knowledgeable, answered all questions, made suggestions for future improvements... Will definitely stay with them.

Annie Chow

Juan did an excellent job. He is knowledgeable about the system, courteous, respect my home, very clean. Juan is great! I appreciate his good work. Also the other staff at JW Heating are always friendly and helpful like Monica and Denise... wonderful company.

Kevin McEntee

I have had excellent experiences with JW Heating and Air and recently Cesar C. from the company replaced some damaged ducts from underneath my home. He arrive on time, worked efficiently and when finished, he cleaned up so you wouldn't know anyone was working in the basement. He spread drop clothes to protect the floor and he corrected a couple of other problems not described in the estimate. Great attitude, easy to talk to and overall a great guy and conscientious worker. JW is lucky to have people like this on their staff. He is always welcome to come back!

robert skylar

I was referred to JW Heating & Air through the LADWP AC Optimization Program. My appointment was scheduled for 9a today. They called at 8:30a to let me know Christian would be about 15 minutes late. He arrived at 9:10a. Christian was excellent. He conducted a thorough diagnostic test of all my equipment and performed a tune-up all while explaining and showing me what he was doing and finding. I definitely will use their services going forward (requesting Christian) and will recommend them to anyone needing HVAC service.

James Tsai

The A/C unit stopped working, and I had to find a company that serviced the Arcadia area. As usual, I posted a request on Angie's List to get some quotes and JW Heating, and Air was the first to respond. Gerardo was very prompt and arrived earlier than I had expected. He was very courteous and got started immediately to diagnose the problem. The best part was that he explained what he was doing each step and was very thorough, documenting with photos at each stage. After the diagnosis, I was given three options as to how to move forward. The compressor and HVAC being almost 20 years old, it was comforting to understand what my options were. In the short term, I needed the unit to function throughout the summer. In the long run, install a brand new system. I would say they are not cheap, but this is one area I would spend a little more money on as safety is always a consideration and you want the job done right the first time as all things considered these systems should easily last 10 to 15 years.

Dina Stolman

Dustin called ahead, arrived on time, got right to the diagnosis and repair, kept me informed of what he was doing, explained what the problems were, showed me the worn out parts, priced the repair fairly, then when I agreed, replaced the parts with brand spanking new ones, and cleaned the entire unit. I asked about a maintenance contract, which he offered, and I accepted. Had not had one in a few years because I couldn't find a reliable contractor. Well, now I have! I got to know him in the process, and learned quite a bit about the air conditioning equipment as well. Dustin not only repaired the unit and restored cool air on one of the hottest days of the year, he gained my trust and confidence, and a happy customer for JW Heating and Air.

TK Noro

Antonio is outstanding. He is very knowledgeable about his work and extremely efficient, doing his job in a through and meticulous manner. He patiently answered all of our questions fully. On top of all that, he’s a very nice guy. Definitely an asset to JW!

Ron Thomas

I am pleased so far with JW Heating and Air. I hoped I would chose right when looking for a company to do my HVAC installation. I also wanted them to be responsible and supportive BEFORE and AFTER the work is finished. Ted came and spoke with me about what was needed and carefully explained the process and estimate. I feel good that he makes himself available for any thoughts and questions. I will update my review after the work is finished. RON

Trey Kirk

Christian was fantastic! He really knows his stuff and answered all of our questions with confidence! I would recommend Christian and the JW company to anyone. You truly get what you pay for, and that’s great quality work for a great price!

Chad Lauterbach

We had a great experience with JW and their whole team. Originally we brought them in for a second opinion and due to a couple visits and creative thinking they got everything we wanted done for ~$4k (30%) less than a competitive bid. I was also really impressed with how professional and friendly the whole team was. Thank you!

Victoria Murillo

I called JW Heating which I had Googled. Company was quick to respond with an appt. Technician that came out was Gerardo Tecorral. He did a complete check of hearing system. He was very thorough in his review of system. We went over the problem and he offered options. He was professional & knowledgeable of product. I would recommend him to anyone that needs a technician. V. Murillo

Joel Hyatt

We had a new HVAC unit installed 12/16 had have been very pleased since. JW has been very responsive to questions/concerns, and even helped get the energy rebate. Today we had our first complementary maintenance visit for the heating prior to cold season. Fernando C. was very friendly, professional, and efficient. JW honored the first year complementary service, including a replacement filter, which costs $189. Again, we have been so impressed with the service and support by JW, and would highly recommend to others.

Dana Grogan

From the initial consult to the final good bye, JW Heating was professional, courteous, and timely. They were clean, infinitely respectful of the house and contents, and were able to work with the intricacies of a house built in the 1930s. Ted managed the project and Ishmael, Fernando, and Aldo were the technicians on site. They were all fabulous and I highly, highly recommend them.

Jim Hickox

I have had a delightful experience with JW Heating and Air! I had my system installed last year, and the technician just left after a free-check up. They really take great care of their clients.

John Tanzer

Antonio came by and did a great job of cleaning our AC/Heating System. He also gave us a lot of great tips to keep our system in top shape. He was very polite and kept the work site very clean.

James Sivesind

JW Heating is awesome! Very responsive. I got same day service after waiting two days for a competitor to show up to service my heater. The tech Gary was super friendly and knowledgeable and explained my options.

Colleen Laeger

Tony and his partner were on time and professional. Despite the cleaning being a long process, they informed me of every step and their progress. They were very easy to talk to! Great service!

Calvin Starnes

As always, the JW guys were fantastic. I had Travis and Antonio over for the bi-annual maintenance. They were friendly, informative, and willing to go above and beyond. They walked me through everything and made sure I understood everything they were doing. They also didn't try to upsell me on things I didn't need. Cannot do better than JW, to be honest.

Jim M

I'm in the process of doing a total gut and renovation of my condo. The team from JW Heating and Air installed new duct work and an air conditioning unit on the roof (new air handler and fan will be after the drywall is installed). My experience started by meeting with Ted who worked with us to define the system that would best fit our needs. He also helped us to come up with a duct solution that allowed us to relocate some ducts in order to raise a ceiling in the hallway and master bedroom area. Ted was very courteous and always prompt in answering questions or meeting at the unit as we refined the design. I couldn't ask for a better consultant!. Shawn, Ramon, and Ignacio were our installers. Phase 1 was scheduled for 2 days and they completed it on time. All three team members were extremely personable and clearly knew what they were doing. They arrived early both days in order to start promptly. With a total gut of the unit, dust is bad. However they wore "booties" when leaving the unit to prevent dust from getting on the hallway carpets. I was doing other work in the unit while they were working and there was never an issue with me being there. The installation far exceeds my expectations, and all debris was promptly cleaned up and removed from the unit throughout the work day and at the end of the day. It was an absolute pleasure working with the JW Heating and Air team.

Dresden Thomas

I like to say that Marco is a very professional technician. He keeps his customer abreast every step of the way. He explained everything in detail, which was a refreshing change from other companies. If we have additional problems, I will personally ask for Marco. Credit where credit is due; he did an absolutely wonderful job! Thank you.

Brenda Harper

I'm thankful for Leo he's always so helpful and knowledgeable he makes sure you understand what he's doing and that you know what your needs are regardiing your unit in a professional manner he does not sugar coat it is what it is that's what I really appreciate about him. I also requested that he come to complete my last inspection today it's always a pleasure because he's awesome individual. GREAT JOB😊😊

David B

Antonio was extremely helpful and friendly. He explained every step of what he was doing and answered all of my questions expertly. Antonio is the epitome of great customer service and I think JW Heating & Air is lucky to have him as an ambassador for the company. A+ and 10 out of 10.

Aria Bell

The technician, Leo, came the same day and fixed our broken ac. He was knowledgeable and efficient. Friendly and skilled, we are happy customers.We have used JW before and will continue.

Roseanna Espinoza

I will always use JW for my AC maintenance. Technician Antonio was very professional and provided excellent service. He explained everything that was needed and recommended services that I might need. Antonio kept work site neat and clean.

gloria maidlow

The crew that came to work here were fabulous. Every day they came they cleaned up when they left, couldn't even tell they were here. The service was great, theJW company is great love my new air. Wish I would have done it sooner. Friendly, efficient, on time. I highly recommend JW. ❤️❤️

Paul Eads

Angel was very courteous and thorough. He offered and implemented the LADWP rebate program for cleaning the air co unit and free furnace filter. He explained his activities and clearly communicated our maintenance options. Excellent!

Francois Schweizer

On May 1, 2018, we had the Spring tune-up of our air-conditioning (A/C) system. Given that we had had a problem with a previous service last Fall, we asked JW Heating & Air to send us a senior member of their team. Juan Sierra arrived punctually, explained in a friendly manner and in considerable detail what we could expect from our system in terms of service and repair, and then performed more than 3 hours of thorough service on our two A/C systems (one for each floor). He ended by asking us whether there was anything further he could do for us before he removed the various protective tarps he had spread over our floors. Juan was courteous, unhurried, and helpful in every imaginable way and easily won 5 stars for his visit and service. We have owned two homes, one on each coast, and have used quite a few companies to service our heaters and A/C systems. JW Heating & Air, which was recommended to us by a neighbor three years ago, is by far the best of these companies, both in terms of service and repairs. We recommend them highly and without any reservation.

Sophie Haig

We used JW heating and Air to replace our 25+ year old AC and heating units. Jeff and his team were incredibly polite and helpful. They did a terrific job and I can't recommend them enough.

George Ressler

I enjoyed working with the team at JW Heating & Air. Their technician performed a checkup on our HVAC unit. He was kind and took the time to explain everything that he did on the unit. As part of the process he tuned the blower's RPM to increase the airflow and took out some refrigerant because the HVAC was overcharged. Thanks to his work our unit will be running more efficiently than it was before. The service was covered through the LADWP HVAC maintenance program, which enables LADWP customers to receive an HVAC tune-up every two years. After the excellent customer service provided by JW Heating & Air we will rely on their team for HVAC maintenance moving forward.

Mastaneh Fatemi

We started on the wrong foot 4 years ago, with this company. We bought our Ac,heater unit from them. First couldn't have a permit from the city because we had a gas leak. They came and fixed the leak. Then after the first rain we had water coming out of the vents on top of our TV because the platform for the unit was badly done. They came and fixed it. Now after 4 years, not mentioning that we'r still paying for $13,000 unit, we have a freon gas leak due to a defective part. The part is under warranty but we have to play$900 for labor. I am giving 5 stars because despite of those problems, this company took care of us. Gerardo, was a great tech, he explained everything very well to me. I trust him.

ASRIEL DREEMURR

I'd HIGHLY recommended JW Heating & Air, and their employee, Juan Sierra! The service was fast, comprehensive, affordable, and most importantly, I got an HONEST & ACCURATE assessment of my problem (a problem at least 2 other companies "fixed" in the past). I will definitely sign up for their biannual maintenance program was well.

D Dawson

I called JW Heating and Air to have our A/C inspected, tuned up, charged up, etc. because it felt as though the cool air was not as cool as it once was. I was surprised to get an appointment within 3 days even though we are in the middle of a punishing heatwave. Angel was the technician who showed up - early by 5 minutes - and devoted six hours to caring for our 3 A/C units. Angel was very knowledgeable & kept me in the loop as he progressed through the house. He had every part he needed on his truck so there was no time lost chasing down parts - a pet peeve of mine. In the end, it was not cheap but you get what you pay for and I am more than pleased that I've got functioning, efficient A/C units again. I will definitely use JW Heating and Air in the future - and I will ask for Angel to be the technician.

Kristina

The consultation was done in a very professional and respectful way. I appreciated how he wore shoe booties up the stairs ( I have lightly colored carpets) he also came within the timeframe promised. The people who I spoke to on the phone we're also very nice.

David Zorn

Bryan (Technican) was truly wonderful. Super respectful, knowledgeable and efficient. Diagnosed and fixed the issue very fast. For the repair and service the cost was fair but be careful of their add ons and up sells. Bryan was by no means pushy but the company model seems to be to add on certain items that feel a bit unnecessary. I ended up passing on the add on items and just went with the bandaid repair due to the high cost of the extra options. All in all, I would use them again and very happy I went with them. Ask for Bryan If he’s available. I wish all service calls went as smoothly as this one.

Guajira Del Monte

Don't Look ANY FURTHER !!! JW HEATING IS THE BEST !!!!! I went through several different companies and got no results just the runaround and HIGH PRICES !! Marco who works for JW got right on it and found the problem and fixed it RIGHT AWAY !!!!! Not only did Marco's expertise and skills save the day but he was also EXTREMELY pleasant, patient HONEST, and helpful. I just can't say enough good things about my experience with JW Heating and Marco their technician. I just felt like I was in the BEST of hands with someone professional who really knew their stuff and took their time to do the job RIGHT and explain everything carefully to me. JW Rocks !!!!!

Bella Kapp

After several attempts to diagnosis the problem with my dad's A/C unit, Joshua W. was knowledgeable and professional in relaying to us what the problem was and why we kept experiencing lack of cooling with our unit several times within a short period of time intervals. He informed us honestly what would need to be done to rectify the problem. He was pleasant, did not rush and truly wanted to do a thorough job. He sealed the coil that had a leak in it and informed us that it may or may not hold. Since the problem was occurring way before our warranty had expired, JW honored replacement of the coil that was causing the problem. They pursued us in setting up an appt to do the work to replace the coil. No sooner than the coil was replaced, we experienced dripping water from a crack in the ceiling. Josh came out again and diagnosed that there was an opening in the drain pan that would need to be sealed. He also cleared the over flow pipe so make sure it was clear since we never experienced water dripping outside the house from this pipe since the installation of the unit. The overflow pipe had been installed flush with the wall of the house so that the dripping was now being directed onto the porch and wall of the house. Josh had to be called out again to extend the pipe away from the contact of the house. It is now working satisfactorily. The company still has to repair the crack in the ceiling and we are awaiting resolution with that problem. Throughout this entire ordeal we are so impressed with Josh W. and his professionalism as well as Denise in the office. Denise would call us back during a holiday weekend and even when the office was closed during the weekend. They were exceptional people to work with and we always felt that our problems and concerns were given immediate priority and attention. We would highly recommend Josh W. as your technician and Denise as your go to person in the office.. You will not be sorry!

Chris Nelson

Superior service, communication and technical knowledge. David was a professional from the moment he walked in the door. He talked me through his process, how my equipment operates, and any proposed maintenance. I'd recommend JW Heating and Air to anyone.

Todd Grodnick

JW Heating & Air serviceman, David, came to replace a motor and fan in my 5-ton unit. Upon inspection of the new motor, he decided it was not going to operate well and needed to be replaced. Considering the high heat today and ahead, he called JW for the search of a new motor nearby and found it. He picked it up and installed the new unit today allowing us cooler days ahead. I really appreciate how professional and concerning David and JW are in providing the best most complete work. They are on time, friendly, caring and professional. I highly recommend you to use them.

RUKDN93

I was looking for a heating and air company and came across this company because they had more reviews then any other company and more 4 stars then 3. Well now I know why they have so many 4 stars. I am so glad I finally found a reputable company who is very professional and informative. The tech was very professional and listened to my concerns intently. Instead of charging me a price of what he thought the problem was, he converse with his supervisor and called me back to confirm the price and problem. He was right and I haven't been cold or hot since. Everything has been working like my heater and air should be.

Wendy R

Great service and terrific customer service from the office staff to the technicians, one can expect excellent care. Sal our tech was knowledgeable, explained issues in detail and helped us prioritize the repairs that our older system requires. We appreciate the time Sal took to service our units and the valuable advice he provided us today. Thanks JW Heating and Air for hiring quality technicians!

Douglas A. Dawson

So, I had J W Heating & Air back last week to clean the duct work on our master level. Angel, while servicing the HVAC unit the week prior, recommended that we clean the duct work due to its being covered in drywall dust & dog hair. I had been putting it off because it sounded like a huge, expensive undertaking. Turned out that was not the case. James & Travis of J W Heating & Air showed up early by 15 minutes, set up shop and proceeded to tackle the task. Seeing the ducts before & after the cleaning was freaking unbelievable. Not only were the ducts sparkling clean, the air smelled better. James explained that they use Simple Green to polish the ducts and that's what I was smelling. I thought he mentioned placing scent sticks inside the ducts, but I may be mistaken on that point. When finished cleaning the ducts, James & Travis cleaned up and left the area cleaner than when they came. From start to completion, James & Travis were here for ~ 2 ¾ - 3 hours. Once again, J W Heating & Air excelled in the services they provide.

Sheri Aronson

Marco did a great job. He was very professional, friendly and I appreciated the time and care he took to explain, troubleshoot and fix my heater. This was a very positive experience.

Cathy Sabag

JW recently installed new HVAC system, and we had them back when we decided to add HEPA air filtration system week later; everyone from JW was wonderful... Professional, prompt, wore booties and masks and cleaned up after themselves, answered all questions, very pleasant... recommend this business.

Robert Garcia

Marco was professional, friendly, and approachable. He answered all my questions and reviewed all aspects of my hvac unit thoroughly. I will also say the pricing was fair compared to other companies I've used in the past. Most importantly, I have heat for the winter!!! Thanks Marco! You are an asset to JW Heating!

John Rosborough

The technician arrived on time for the service call. He explained the procedures well. He did a great job installing, testing, and cleaning the equipment! I was just a little confused on the pricing. I thought I heard two different service fees, one from the operator during the service call, and a different price from the technician. But it all worked out.

Laleezee RN

First class service from beginning to end. The crew that came to my home were knowledgeable,friendly, professional and showed up on time ready to work. The customer service representive was also very nice. I Highly recommend JW Heating for your heating and air needs.

Jaclyn Estrada

What a great experience with my tech Angel.I used the DWP AC Optimization program and everything was done as stated. Was very informative of the questions I had. Gave me some energy saving tips. Overall great work. Will definitely use again.

Tracey Bays

Leo immediately introduced himself and was very courteous the moment he walked through the door. He was very patient and detailed in response to my questions. Leo was very professional and represented JW heating well. This type of service is why JW is my go to for all my heating and air needs.

Palle Christensen

I had a problem where the condensation water didn't completely drain from the drip pan. Joshua came out a week ago and diagnosed the problem. The fix would involve adding an extra drain pipe which due to the installation (in an apartment) would take a couple of hours to install. We decided to reschedule the work for today, and Joshua came prepared with everything needed. He put plastic up on the walls and protection on the carpet in the area where he needed to work. It was a pleasure to see how careful and precise he worked, and when he was done he cleaned everything up so the area was as clean as when he started. JW office staff was very helpful in realizing there was a problem, and in their interest in making sure that it was taken care of. I'm so happy Joshua came out, and I give him my highest recommendation. He is really someone that goes the extra mile. Thank you!

Donna Sanchez

Ismael and his crew, Felipe & Aldo, were wonderful. I found them to be honest, and very professional, they did the work in the time they stated and left my home as clean as they found it. I would definitely recommend JW Heating and this crew.

Ellen K

Angel, the technician, was excellent. He was on time for the appointment to service the HVAC system. Fortunately, he detected a leak in one of the AC drain lines and noticed the lack of a safety switch. He repaired the line and installed the switch during the appointment. Angel alerted us to a problem with the AC condenser that presages a potential failure in the future. He set up an appointment for me to meet with a salesperson next week.

Brian Tidmore

I received several estimates for a mini-split HVAC system and went with JW. JW installed a complete system in my condo remodel. They did a spectacular job. From the initial estimate, pulling the permit and dealing with Santa Monica planning through passing inspection, the people at JW were consummate professionals. Their employees are punctual, courteous, clean (wore booties without being asked), and highly skilled. Their work is high-end commercial quality. It is the Rolls Royce of HVAC companies. I could not be happier with the entire experience. And now seeing just how amazing a mini-split system is, I will never go back to a giant noisy furnace with dusty ducts... I highly recommend JW to anyone in need of HVAC services. They do not rest until you are completely satisfied.

Maegen Rasner

Marco was on time and thorough. He took his time to thoroughly assess our problem and then patiently talked us through our options. JW has been to our house before to work on our ancient system and we trust them enough to go to them each time and stand by their work.

Barbara Simpson

I had a great experience with JW heating and air conditioning when I replaced both units in my 1952 year old home. Their employees go above and beyond by making sure the process goes smoothly and efficiently. They do not try to sell you something you don’t need. Initially I had asked to have the technology to cool and heat separate sections of the house so as to run heating or cooling for only the rooms we used most often. But as it turned out I didn’t need the extra expense this would have cost me because my home is under 1500 square feet and one story. It is cooled and heated comfortably without that extra feature. They also helped me with the permit process which can be problematic. I am grateful and happy I found the right company that demonstrated both honesty and integrity to their clients. Thank you JW Heating and Air, Barbara Simpson

Sayre Wiseman

Gerardo was so great - lovely personality and very thorough! He took lots of photos and really talked me through what he saw and what the options are. He honestly was my second opinion on this problem and he was by far the better choice and I really appreciated his care and approach. High marks!

Richard Moore

Had a service appointment yesterday for the split system I got from JW about a year ago. Alex G. was fantastic. Thorough, friendly, helpful and very professional. He took the time to do the job right, got the system working smoothly again, and cleaned everything up afterwards. I would ask for him again in a heartbeat.

Isaac Rodriguez

They arrived on time ready to go! Adolpho and his partner were very knowledgeable and took the time to explain components and operation of unit. They finished the job on time leaving my place spotless. I would recommend this company to my friends and family!

Chris Jefferies

A/C died over the weekend. Called first thing Monday morning and was on the list for an appointment same day. No specific time slot, but was updated with ETA throughout the day. Marcos arrived and diagnosed the issue (components) quickly. He and his tablet walked me through the cost/replacements in a way that was easy to understand. Sidenote, glad it is all on tablet and not triplicate. He offered additional services for future proofing that didn't make me feel coerced/dire if I didn't go for extras. Components in Van and a/c is running within two hours. Covid aware and polite in requests. Will use again.

Jim Durree

Great service. Arrived a few minutes early but was at our door at the exact time of our appointment. The technician, Gerardo, was professional and respectful and identified the issue with our heating system. We will use JW on the future and will always ask for Gerardo.

Steven Wilcox

While visiting for Thanksgiving, Christian guided us through the normal services your company provides. Christian has an apt for great customer service and explaining everything in a language we could all understand. Super happy to hear that Christian has found his dream job. You guys made a great decision hiring this man!

Jason Moyer

Have had JW our to our place a couple of times and the whole team has always been super helpful and knowledgeable. Bryan came out today to help diagnose a short cycling problem. The problem is now fixed. Bryan was extremely thorough, informative and friendly.

Edgardo Guzman

Great service and the quality is awesome as well. In the long run, for an AC you'd want something that is installed and built to last for a long time. JW is doing just that and more. I didn't have AC before and my allergies were wild. Now I have my allergies under control with this new system. Thanks JW!

Ronni Wadler

My AC died at the beginning of the 98 degree heat wave in LA. I have a contract with JW Heating and Air and so they squeezed me in 4 days after I called. I would have hoped for something sooner as my indoor thermostat read 87 degrees! But, OK, they were really busy. Ruddy checked my system and determined that I needed refrigerant (sp?) which he did not have readily available. He was thorough and I was very happy with his service. He even left me his number in case I had trouble before he was able to get back to complete the job. Fortunately, the AC has come back, although inconsistently and clearly needs the refrigerant. I am hoping JW will follow through next week, as promised.

Marty Zigman

Friendly. The technician, Victor, came out to assess the situation. I am a DYI type but had no availability to fix our blown motor that day. The price to solve the blower was about 5 times higher than the part only price if I ordered it from Amazon and did it myself. So I have to justify it by the convenience and headache free experience. Victor was finished in 2 hours and treated us with high professionalism.

Javier Casas

Back in April I was in the middle of purchasing our home. Marco came out and inspected our system and found issues with our hvac system. He took pictures and showed us what needed to be done. I would definitely recommend jw and Marco with friends and family

Bettym7077

We are very happy we had JW Heating and Air-conditioning replace our HVAC. Starting with David who knew what and how to check the old non functioning unit . We made the decision to replace the unit without any pressure from anyone. The work was done quickly and efficiently with all the necessary equipment to remove the old unit and replace it with a new unit. The servicemen Jose, Christian, and Miguel were on time, courteous and efficient with the necessary knowledge to do a superb job.

Wynoka Harris

Mario with JW Heating was very knowledgeable and professional. I have done my own research so I was able to determine he knew what he was talking about. But, unfortunately as a consumer I am always looking for the perfect deal. We could not come to terms on pricing, so I am unable speak to the quality of the service that the company would provide.

Ken Wire

Very thorough. Great work ethic. I feel they always do a great job. Our tech was DeMarco. Very pleased with his work. He made sure to explain everything. A very positive experience over all

Thomas Gehring

I love these professionals. Basically, our condo project is still in the middle of JW installing 9 AC units, and what is so apparent is how professional they are, pleasant, hard working, and plain competent at what they are doing. It is a pleasure to have this company provide all our needs for HVAC service. Special thanks to Jim, Gus, and Oscar. Appreciate all your doing for us.

Feef M

Angel Fernandez was on time, polite, friendly, informative and helpful. He provided an examination of our attic and the AC. He checked out our heating and made suggestions. He wore booties to keep dust and dirt from getting all over our floors. I will request him again,and appreciate the service!

Christie Smith

I had Mike come for the semi-annual checkup of my HVAC system. He didn't disappoint! Everyone I've ever had the pleasure of dealing with at JW Heating and Air has been pleasant and efficient. Aside from being punctual and courteous, Mike was especially wonderful in that he took the time to explain to me how the system works. Three cheers for JW Heating and Air.

Evie Whiting

We were very pleased with our experience with JW generally and Paul particularly. They are extremely conscientious and very communicative. We always knew exactly when they were going to arrive and what needed to be done. Highly recommend.

Debbie Chase

OMG I just needed to take a minute to thank JW Heating and AC for installing Central Air Conditioning in my home. We've had over 9 days of 90 degree temperatures this summer and my house couldn't be more comfortable. Josh and his guys were efficient, courteous and cleaned up after themselves everyday. Plus it feels good to support a local business and an Iraq war veteran. If you're reading this and thinking about installing AC just pick up the phone and call JW Heating and AC. You'll be glad you did.

Edith Liu

Installing a complete new AC/Heating system with new ducts involved practically every room in the house. Yet we were able to conduct our daily lives without interruption. The JW crew Shawn, Rudy & Christian were absolutely superb in many ways: Attention to details - punctual - at the end of each day's work everything was clean - everyone was polite & friendly - they supplied bathroom with their own towel etc. - cooperated well regarding any concerns I had - knowledgeable -it was team-work at its best - contracted crane operator impressive! And last but not least I would like to thank Ted, who patiently assessed the work to be done and stayed in communication until the work was done.

Matt McGuire

Gerardo did a great job in checking out our system and got the parameters reset as they should be. He was knowledgeable, friendly, and courteous. He gave me updates as he progressed, explained the system functions, and what changes he was making.

Kimberly Sitz

JW Heating & Air is one of the best companies I have done business with in a long time. After moving to LA a couple years ago, I had given up trying to find companies with solid customer service; it seemed every service company I had come out to my house for repairs or service either didn't show up, did a shoddy job, or had just awful customer service. But JW Heating & Air was very different. They were the third company we had come out to look at our HVAC system in our new home to give us solutions for inconsistent air flow between a couple of our bedrooms. The other 2 companies basically couldn't help us, and later we realized they gave us very incorrect information anyway, once we did some research. JW Heating spent the time to explain exactly what was happening with the way the HVAC system was set up in our home, and detailed various options of what to do about resolving the issues we were having. They implemented the solution we opted for, and all along the way they have been terrific to deal with. I'd recommend them to anyone looking for good solid quality work and great customer service.

Sophie Dia Pegrum

As always, efficient, professional and get the job done. Have been using this family run company for about seven years and they've never let us down. All the technicians who come out are super friendly, and we're always happy to recommend their business.

Florence Erman

Marco did a great job with resolving the issues we were having with our Lennox iComfort WiFi thermostat.. He also did a comprehensive checkup on our current air conditioning system and made appropriate suggestions for what needed to be fixed, also providing photos of our unit so that we could see what was wrong that needed replacing. Very reasonable pricing as well. Thanks, Marco!

esther

The installation of our new air conditioning / heating system went along smoothly. The men were very professional in actual work, promptness and appearance. We highly recommend our installation team.

Dan Goodman

Rudy was by far the best technician for any company that I have ever worked with!! He was early, respectful, didn't rush anything, and has a great sense of humor! I can't wait to work with Rudy again!! He was also extremely knowledgeable about Heating and Air! I highly recommend asking for Rudy!

Penny Phillips

Brian did a terrific job diagnosing the issues we were having with our air conditioning / heating unit and then fixing them. We couldn’t be more pleased. He was also delightful to have in our home.

Caroline Miller

My service call today was terrific. Joshua was obviously quite an expert on heating issues and figured out the problem quickly. David was also a giant help in troubleshooting the problem wires causing the problem. They were curteous and professional. They replaced my thermostat based on their knowledge of CA codes and double checked that my A/C was still working too after correcting the problem with my heating system. I would highly recommend both Joshua and David along with JW Heating for any heating/cooling issues in the future.

Shelly Blackman

JW Heating & Air gets another A+ for consistency! We needed the filters changed and checked on my elderly aunt's home, so we called JW who had installed her new HVAC system last November. Since she lives near the airport, we were/are especially concerned about "airplane dust". The tech who showed up today, Christian, was awesome! Right on time as scheduled, and very knowledgeable about the systems, how they work, and provided us with several options to further improve the air quality in the home, which we took him up on. And, he did all this without being sales-zy at all. An extra plus, Christian was super kind and chill with my aunt; some people just ignore the elderly as if they aren't even there, not this guy. Highly recommended.

Robert Greenberg

Installed new system. Great design, install, troubleshooting and warranty support.

Eleanor Espino

Tony was very knowledgeable. Explained everything to me. Showed me where the problems were. He said to me if I had any questions ask him he would be happy to answer them. He was wearing all protective gear for covid 19. He seemed to be very proud to work for JW heating and air. Tony is a professional and a great asset to the company.

Kelvin Ma

I had an issue with my HVAC unit. It stopped working, and called for a repair. It was on a holiday and in a middle of a pandemic, yet they were able to respond within the same day, and showed up to repair it. The repairman, Victor was professional and he repaired the unit quickly. He also explained the options for repair and alternatives. Very satisfied.

Sandra Barker

Had a wonderful experience with JW Plumbing! The technician Christan was prompt and knowledgeable. Very transparent with the companies ethics. I would definitely recommend JW to my family and friends!

Sheila Pocknett

I very seldom post a review and use the word "Awesome". Felix Garcia was my the technician who arrived on time to my surprise and delight. Felix cleaned my heating system, replaced my filter, answered all my questions patiently and gave me excellant recommendations. I totally would refer JW Heating & Air and if your blessed, Felix will be your technician.

Steve Edlefsen

I chose JW after interviewing six heating and air conditioning providers. It was, by far, the best in terms of level of expertise and was informative and helpful. The installation of the HAC unit was impressive, even requiring a huge crane to lift the compressor to the location on the north side of our house. Matt Linden, who came to inspect the unit this past Tuesday, 3 April 2018, was polite, professional and efficient.

Barry Rubin

A week ago I called for service to check out what I thought might be a problem with my recently installed heating system. The service representative could find nothing wrong and left. A few days later, when I went to the basement where the equipment was housed, I noticed that the face of the heater had not been put back. Since it was a simple matter to do, I put it back myself. I also noticed water leaking from the heater so I called JW and told them the problem. They promptly sent out Victor D later the same day. He noticed immediately that the plug from the water pump had been pulled out of the wall socket and that was why water was leaking from the heater instead of going into the pump. He also took the time to explain various functions of the heater installation. Although I was disappointed in the prior service call and its result (i.e. leaving the pump plug disconnected and not replacing the heater face), my confidence in JW was more than restored by Victor's attitude, knowledge and general demeanor. Victor represents the best kind of service representative and JW should be glad he is in its employ.

Marianne Dozier

Gerardo seemed very thorough and determined to do all that was needed to service and clean the AC system. He even went beyond his job to help me with a difficult ceiling light. He was very personable and kind.

Gail Heim

Always above expectation. After 8 years, we have found them the perfect example of "you get what you pay for. Not the cheapest, but the best across the board. We feel fortunate to have found them. Shout out to Marco! He is awesome and a terrific explainer of what is sometimes technical. Thank you, JW

Charlene Huang

We had a 25 yr old furnace that needed to be replaced. I had had HVAC service in the past with JW and was impressed by their professionalism and organized manner. The same technician returned to look at our furnace md system. He was able to call one of his supervisors who came out on a Saturday morning to look at the system and give an estimate. Another tech came out a week before scheduled service to make sure they knew how many vents they were working with. The morning of the service Ishmael and his team were at my home promptly at 7 am and began work. They checked in often and when they realized all of our old ducting was compromised by previous work in our basement, they called Jeffrey who came by within an hour to evaluate and give a price for the ducting ( which really had been crushed and collapsed). They finished the main installation on time and came back promptly the next work day to co okeyw the ducting. Throughout the technicians were courteous . The office kept in constant communication via phone and email throughout the process from start to finish. I am pleased with the team and the finished product

Bill Schwabe

JW Heating was able to do the work two days ahead of original schedule. The crew arrived early in the morning and worked all day to replace all components of a heat pump mounted on the roof of our condo building. Not an easy job, given the cramped space housing air filters and associated gear. We are happy to recommend the crew and the company.

Noel Middleton

We have called JW two times recently and received great service on both occasions. Both the plumbers and the admin staff were friendly and professional at every turn. We highly recommend them.

Mark Landin

Leo Sanchez was professional, informative and explained everything fully regarding the work which he performed. We appreciate that we had a positive experience and that Leo is an asset for JW Plumbing, Heating and Air.

Robert Barbarin

The technician from J.W. Heating was polite, helpful and thorough. When failing components were found in the compressor unit, he had photos of the damage or incorrect readings to show me on his tablet. Good policy. On the other hand, the installation of the replacement components was astonishingly expensive, especially given the function of the parts involved and their retail cost. Installation took less time than diagnosis. Regrettably, all this is common practice, not unique to the HVAC business.

nancy burrows

Juan Sierra came to our home and spent some time diagnosing our heating problem. He was very professional and very helpful. We are delighted. He is so easy to work with

Joanne Dietch

Thank you JW for sending Tony to do my system maintenance and help me assess next steps. Tony is highly professional, knowledgeable and takes full ownership for his work. Hope I’m fortunate enough to have him assigned to future work in my home.

Crystal Freeman

Marco was an excellent technician. He was very professional and knowledgeable. He got my system working in fast order. I would recommend him to a friend.

Dan Bowman

The design process was collaborative and easy. The installation was challenging in our old house, but the crew was spirited, knowledgable and considerate. Many thanks to Shawn, Victor, Christian and Luis! Ted the sales rep went out of his way to make sure we were happy and all details were crossed off. A/C system is powerful, quiet and we are living the dream! Thanks JW!!!!!! AAAA++++

Lance Okawa

Had an appointment at 9AM to do a maintenance check and would you believe it Sal from JW came at 9 AM. Super courteous and upfront with their service. I think I just found a long term go to for HVAC services. Highly recommended.

H Leus

Paul came out provided an estimate. He explained what was needed for the job and he was professional and courteous. Once the estimate was approved, he repaired two leaks and did a wonderful job.

Kathryn Melamed

Excellent and thorough inspection. Gerardo was fantastic! He gave me excellent advice and many different options to fix or replace my HVAC system. I will be using JW in the future!

Deborah Blum

JW Heating and Air is awesome and JOSHUA WILKINSON who performed the final hook-up of our brand new AC is the kind of technician you want to service your home. He completed the electrical connections, checked-out all the refrigerant levels, and helped with the Wifi connections to our thermostat controls. He was patient with our questions and took the time to make sure we were comfortable. The experience was JW Heating has been positive from start to finish.

Wathany Khlok

JW Plumbing was referred by a couple of people and they delivered as expected. Although the unit was not repairable, Benny explained the issue clearly and professionally. We are setting up another call to get estimates on a new unit.

Simon Sobo

JW Heating more than lived up to its excellent reputation that it already has from the Next Door website. Our service tech, Dale, was absolutely outstanding! He is smart, knowledgeable, courteous, caring, and friendly. It is SO good to know that a quality company like JW Heating is out there and that they employ wonderful people like Dale. P.S. Please remind Dale it’s VirZOOM and oculus quest. He’ll know what it means.

Sagi

We were lucky to have Bryan Gonzalez as the agent that took care of the furnace system and its maintenance. Bryan was a very efficient, friendly and professional and we think that he is an asset to JW Heating and Air.

Carsen LaBella

We’ve used JW for years, they always give top notch service in the home. The workers today were very friendly and respectful of keeping masks on and not touching unnecessary things in the house during the pandemic. They also are careful to take on and off booties to protect the floor which I appreciate.

Walter Beaumont

My 27 year old a/c unit died and needed replacing. I had a few people out to give me an estimate. David from JW Heating spent the time to explain what would be the best options for my home. A two-day job with a short 3 hour follow up and the system works as advertised. Ismael and the installation crew did a fine job and kept disruptions to a minimum. The attic is no longer cluttered, it is now tidy and efficient.

Alley Eikelberger

We had JW' S Technician Christian out here to help us with a cooling issue. He gave us options and recommendations on how to prevent this in the future. Did a great job and was very clean

martha collison

Amazing customer service, very polite and they listen to your needs. They replace the new heater/ac unit on the building roof, they took care of all city and state permits, crane, old unit disposal and they finance my project. What else can you ask? Highly recommended. Thanks :)

Mark Norris

They were fantastic. Very knowledgeable and personable. Clearly communicated what the issues were and what was needed to fix them. Unfortunately, they were giving me the bad news that a previous contractor didn’t finish the job... I wish I had used JW then.

Scott Griswold

Fernando serviced our air conditioning unit again today; he is very personable and remembered our house from previous maintenance calls. He is very professional and through in his work and I would highly recommend him and the JW Heating and Air team!

__

Mario, the field advisor, was professional, courteous, gave his honest opinion, and explained things well (cost, best options for AC). I'd asked 3 other companies to assess our home for AC and none of them said they could do the job (our furnace and duct work is not amenable to regular central AC installation). And they said there were no options that would be entirely satisfactory. At least JW Heating and Air gave us a viable option. They were recommended by our friend, who had them install AC in jos 1950's home. So they definitely can do the job! The cost, however, is prohibitive for us at this time.

Kristen Howe

Leo is awesome and so thorough! I’ll be honest, I’ve been using JW Heating and Air for several years now and up until now I’ve felt that they were better than anyone else I had used but that was it UNTIL Leo showed up this year - he was incredible and if this is JW’s new level of service then they can count on my business for years to come.

Bita Shasty

Gerardo was very knowledgeable and professional. He took time explaining things and was friendly and efficient. Showed up exactly on time. Polite and professional. Soups highly recommend this business

Y B

Gerardo was very conscientious and thorough in his cleaning and repair of my furnace. I really appreciated his attention to detail and commitment to doing quality work. Also, he was a very nice person.

Sharon C.

I received an estimate for new install HVAC the Tech was very knowledgeable an through with details of the process. I also felt more more inclined to choose this company because of their backing by Cosrco. I found out later that Costco being involved created a MUCH Higher bid for my project, so if we. can discuss a reduction i've made my choice

steve berry

I haven’t had the work done yet, but the person from JW who gave me the estimate for adding air and heat, Jeff, was super clear, helpful, and super professional. He gave me confidence that the work itself would be done just as thoroughly and professionally.

Douglas Snow

Antonio was awesome! Kept me informed the entire way through his maintenance check which was appreciated. I also appreciated the call when he was on his way and he showed up exactly when he said. Very good experience.

Anne Hess

A superb company. They installed my hvac in '09 and have checked it out twice a year since then. This most recent time I told Fernando that I'm always happy when he comes. Courteous, professional, friendly, and puts on booties!!!

Joan Fitzpatrick

Ted came to my home to give me an estimate for new a/c and heating system. I am very impressed with his knowledge and creative suggestions to solve a few unusual problems. He just knew the right way to approach the solutions. Quite frankly, I don't think anyone else from other companies could be as savvy and smart as Ted, and I won't even try to find out!

Tom D

Love this company. They arrive on time, do their job and convey all information clearly and cheerfully. I’ve only ever had good experiences with them. They’ve done a beautiful job installing and maintaining my HVAC.

Loren Sobul

Marco arrived on time, worked without intrusion, cleaned up afterward, and was very helpful training me to use our new Nest thermostat. Very conscientious and dedicated to solving our issues.

Ellen Khokha

Ishmael and his crew could not have been more Professional, courteous, knowledgeable, and on time. I highly recommend this company and they must Train and treat their employees respectfully and fairly because that is how their employees treat their customers. I referred this company to a friend and she had the same experience. Thank you.

Catherine Nameth

It was a pleasure to meet Christian today. He is very professional - on time, identified the problem, explained the problem clearly, explained the solution and gave an estimate on cost and time to repair. Would recommend JW Heating & Air for HVAC service & maintenance.

Wendy Edlen

Marco from JW is smart kind thoughtful and a consummate professional. JW is so fortunate to have him as an employee. He is a highly skilled individual with excellent instincts. We will refer JW and Marco to any one needing air or heat service. Thank you!!

Christine Mason

We had a very positive experience with JW Heating & Air. Everyone we dealt with, either by phone or at our house was incredibly polite and efficient. While they are slightly more expensive than others, the quality of their work and service is excellent.

Rick Shaffer

Mark B. of JW came out today for a routine service call and to hunt for a slow leak that has eluded us for quite a while. Extremely good experience. Mark found the leak and performed all the work quietly and neatly. Very personable without sacrificing any efficiency. I can't say enough good things about the crew at JW. Solid performers who honor their commitments.

Beau Stacom

Technician, Leo, diagnosed and explained the problem with my HVAC system clearly and repaired it. Seems to be working better than I can remember it working in years. He also made a simple suggestion to improve the air flow further.

Jane Leonard

Extremely professional and patient. Technician gave me a very thorough analysis of the situation and coordinated with the main office for me for the follow-up visit. I highly recommend JW H&A!

Lucia Rosenfeld

Technician Angel was professional, polite, knowledgeable, personable and arrived on time. Before he began to work, Angel explained what services were going to be performed, LADWP programs available, and when done he shared his findings of our A/C systems. We would be glad for Angel to provide service on the next visit.

Belinda Teitel

Cesar was clear in his explanation of the work to be done and the cost. He inspired confidence and showed me before and after photos to ensure I had a clear picture. He offered options to improve the effectiveness of the system without the "hard sell."

bill bahen

These guys came over and serviced my heater and ac that they installed over a year ago. The level of service I received was outstanding!! They went above and beyond to help us and we really really appreciate it. I'd recommend them to anyone!! Fantastic guys and gals!!

Larchmont Sanctuary Spa

The professionalism and responsiveness to our small business needs have exceeded my expectations! In this hot weather, when the AC goes down, it's critical to small businesses such as mine that these problems get fixed quickly. I very much appreciate the sense of urgency from JW and all their staff.

Bruce M

5 stars for not doing anything! How about that! That means these are honest folks. They couldn't find the problem with the furnace since it was intermittent. But we had video of it not working. But since he couldn't find the problem he said there was nothing to fix and he wouldn't charge us! Any other place would have just "made up" a problem and replaced some part that didnt need replacing and charged a ton of money. Not these folks. That honesty and integrity go a long way and I am now going to be a loyal customer. Sure it cost them some money to send the guy out, but they will make it back when I have other problems they can fix or when the furnace craps out completely. Thanks JW!

Patty Singer

Gerardo was the technician specialist and was great. He is an asset to JW Heating. He explained everything he did throughout the process. We'll request him again. He followed all Covid protocols.

Anne Paquette

Christian was very polite and honest about what needed to be done for our air conditioning service. During the Covid-19 quarantine, he wore a mask, gloves and covered his shoes. I would use JW again, thank-you!

Mosun Lawrence Mah

About me, I'm a very detail oriented person who must have work done professionally, cleanly and accurately with great attention to aesthetic. I need straight lines, accurate specs and it MUST LOOK GOOD. My review is both 5 stars and 3 stars...thus I gave this company a 4. 5 Stars to Joe Howard and his team: Rene (carpenter/stucco), Gus, Miguel, and Adolfo (A/C install). If you hire JW Heating and Air make sure to schedule Joe Howard and his team for the installation. Joe is a hard worker, respectful, clean, easy to talk to and no-nonsense about doing a professional job. If something is wrong, whatever it is, he'll fix it. He won't try to explain it away. He sees what you see. If it's not professionally done he'll make sure to have it re-done and done right. 3 stars to JW Heating and Air because the first team they sent me. Whoever did the scheduling sent a team who never ever came to my home. I had to re-explain what was talked about with Joe Howard. I was stressed the entire day and when they finished I found a ton of aesthetic issues. And although that team was courteous and nice, they were sometimes loud and laughing while working. They were a young team, did parts of the job rushed (there was a lot to do bc I never had A/C) and without concern of how it would look. I had to act as my own contractor and constantly check on them. At the end of the day there were things done wrong and that did not look good. I was very unhappy. On top of it all I was paying a lot of $$$ and I was stressed. It's not right to be paying so much money, be put in such a stressful position and have to work as my own contractor. When I hire a professional company I expect them to do the entire job, do it right and make sure I'm happy for the entire process. On a positive note - JW Heating's Kris - who takes care of the rebates is on top of things and I really appreciate that they took care of all rebate processing for me. And at the end of the day, I was very happy with how the job was completed. The Bottom Line - Make sure to have Joe Howard at your walk through and make sure the scheduler knows you must have him. Even if you have to wait another week or two. Thank you Joe Howard and Team! Mosun Mah

Christina Tate

Gerardo was a joy to work with. Very sufficient, quality work. We even had him come back to check something and he was very good about adding us to his already busy schedule. Thank you Gerardo.

Danny K. Stewart

Victor the technician was extremely polite, courteous & knowledgeable. He kept me informed every step of the way during the troubleshooting & repair process. The “Up Front Pricing” was quite comforting.

Gma 2JBE

I stopped into the showroom and got immediate service. Got to speak to a project manager and already had an estimate and job set up all with in the same day. Can't wait to see me new patio covering.

Julie Costantini

Marco B came out to our house to check on why our heat wasn’t working. He was professional, courteous & was able to get our heat working that same day. I highly recommend JW.

Darryl Brown

Marco was very professional & identified my heating problem right away. He explained clearly what was causing my furnace to not work properly. I would definitely use this company again & I will specifically ask for Marco! Thank you!

kenyatta blount

Michael is really good to talk to if you are thinking about Heating and the crew that actually put were super good friendly did an amazing job and never made feel uncomfortable in our own home. Make sure you put them in your top two when narrowing it down which company to use!!

Robbin Steif

While I was dubious about this process - I felt like I ask a different HVAC specialist and get a different answer - I am REALLY enjoying working with Gerardo. He really got to the bottom of the problem and was able to explain why other highly qualified people came up with different answers. I hope I get to work with him on all my JW HVAC projects.

Tom & Suzanne Dobbs

This team sets a high bar for all professional contractors. Starting time at 7 am meant arriving early just in case with a well coordinated delivery of materials and crew. They were working by 7 sharp. In two and a half days they removed all the old ducting and furnace then installed a new furnace/HVAC in the attic hanging from the rafters. Our home is approx 1700 sq ft one story and needed a larger intake and additional registers (thanks Ted for your expertise.) Craftsmanship was perfectly executed and cleanup passed the white glove test. Shawn was patient with our questions and explained everything clearly. The new Lennox variable stage is so quiet, this summer we say BRING IT ON!!!

Heather Daly

Marco did a great job of explaining everything to me and doing some maintenance work on the furnace. There was a problem with the thermostat and he even did some work to fix that until I get a new thermostat. Thanks for a great job Marco!

Katie Levine

Showed up on time, explained everything clearly to me, and got everything checked out properly. I left feeling like my HVAC is in perfect working condition. They were also very friendly to my dogs!

Bryan Kramer

Great company, great people. Installed system a year ago and just had a check-up. The tech, Antonio, was super knowledgeable, nice, and informative. Glad we chose this company over all the others!

Geoffrey Haley

Christian was punctual, honest, courteous, attentive, flexible and knowledgeable. He's a real gem in an industry filled with folks who often take advantage of customers. I will request him in the future.

Neil Hart

Just received our bi-annual maintenance check for our a/c system. Our technician Gerardo Tecorral was great. Very courteous, knowledgeable and took the time to thoroughly check everything and explain the results. Very professional. Thanks Gerardo!

Diane Sutton

Dustin arrived on time and was knowledgable and friendly. He provided us to all the information we needed and helped us make the best decision for our new air conditioning and heating units. He explained all the options, sizes, warrantees, etc, showing us a pamphlet to help visually understand the choices. The other company we had come out the day before did not do this. Dustin was thorough. I will refer JW to all my clients and friends.

Jim Schwartz

Having a new HVAC system (including replacing all ducts and relocating some vents) installed by JW Heating and Air was actually a great experience. This is the first time that, from the initial meeting to the project finish, everything I was promised happened. They finished on the specified day, no extra costs, the crew were very respectful of my house as evidenced by how clean they kept everything and there wasn’t anything left undone to be put on the list to finish/redo later. It’s like working with a family that is very passionate about what they do and and is very proud of how they do it. It’s a little scary at first, then you realize they are real and BAM it’s over. If only they would get into landscaping and flooring.

Ken Yee

Ted came out today to provide an estimate/proposal on a replacement Lennox unit on our rooftop. I've already secured estimates from two other contractors and their prices were a bit cheaper in price but lacking in details and specifics. I've had experience with contractors who would low ball price but would either make expensive mistakes in judgment or drown me with change orders that would cost me more in time and money in the long run. Ted spent the most time at my house (3 hours!) to diligently research my situation, understand the issues and write the proposal onsite. He also explained in extraordinary detail what had to be done and the menu of equipment options that were available. Extremely impressed by his thoroughness and honesty. I haven't made up my mind yet but my wife and I have a heavy lean towards Ted and JW Heating.

Tracy Williams

Fabulous! Very Professional! Thorough! We chose them for our HVAV inspection and we couldn’t be more pleased. They were very prompt and thorough and explained everything patiently. They will be our go-to company from now on. Thank you!

Chrys Wong

JW heating has really good follow through. We had some error signals a few months after installation, and they back and fixed the problem. We highly recommend this company for your air and heating needs.

John Rosenfeld

Jeff and his team are a simply fantastic and I could not recommend them enough. We got a number of bids from different places. We wanted a complete HVAC system and we wanted to best brand for our home. We also wanted a mini split for the back, and I also wanted the best brand for this. Jeff’s estimate was not the cheapest, but very reasonable, and his bid felt the most thorough and honest. He spent over two and a half hours at the house, looking around the attic, and the entire house. He made his suggestions, and talked us through what would take place. He said it would take about three days—btw, one of the bids told us it would take one day, which I see now would have been impossible). They were removing all of the ductwork and replacing it with new ducts everywhere, installing all new vents and creating a brand new vent, moving the AC to the roof, an putting in an entirely new furnace in the attic, and creating an up to code drainage system. Anyway, Jeff communicated clearly what our options were and he assured us that we would be taken care of. We ultimately went with Lennox for our HVAV and a Mitsubishi mini split for the outside studio. Jeff called me the night before the job to tell me that he was upgrading my Lennox from a 3-ton to a 4 because his load calculations revealed my house needed it. And he was picking up the extra cost. When his crew arrived it was like staying in a 5 star hotel. You don’t have to worry about anything. It was at least 6 guys. Also, they are very smart. While they were in the attic, they even noticed some hazards that they alerted me to, which I immediately addressed. And each person worked hard, efficiently and they took great care of our house. NO MESS. Jeff was popping in and out to make sure everything was being done well. Our house was not an easy install, but they never complained, at least not to us. In summation, I would go to JW Heating and Cooling before anyone. You won’t get better. These guys covered everything and I am thrilled. Thanks Jeff, John and Gaby

JM Weiner

Christian is a really great service technician. He is prompt, professional and efficient at his job. I would highly recommend him to repair your HVAC system.

Melinda Mason

Christian was on time and professional. He explained what he was going to do and made sure to ask if I had any questions. He did a great job. Thanks for having such an awesome technician.

Thomas Kunselman

I highly recommend JW Heating and Air. We completely replaced our furnace, AC unit, and all ductwork. I met with 3 HVAC folks and was very disappointed with them. They all immediately sized the system without doing the Manual J calc, based on my home's square footage. I knew from my research on the web that this is completely wrong. I turned to Angie's list and found JW Heating and Air had over 1,000 A ratings, and figured we'd try them out. Ted Ceausu from JW Heating and Air was great to work with. Very professional and before he left, said he'd be doing the manual J calculations and then room calcs to figure out the amount of air-flow and duct size we would need in each room. Woohoo! I didn't even need to ask about it! Their cost was right in the middle between the lowest and highest bids I received. But everything Ted said, was great. We have a home built in 1936, and he is experience working with other historic homes and provided us a vendor for reproduction grates that he was able to include in our quote. But it's really the attention to details that made all the difference. Since antique style grates have much bigger openings, he let us know that they would spray paint the inside of the registers black to ensure we wouldn't see any silver metal when looking inside. This compared to my neighbor who said that when she asked her HVAC installer to do the same, he said his job stopped at the installation. She had to paint her own. The crew was all very polite and they kept our house very clean as all new holes needed to be cut for all the registers as the existing ones were too small or not well-placed. Best of all, when the state inspector came, he said our 5-ton system was the best he'd every tested as far as leakage, at 4 1/2%. Avoid any contractor who doesn't want you to get permits or inspections. Paying for that is like money in-the-bank over the long haul to insure your systems was installed properly. We've had the system for two weeks, and so-far-so good with the AC. Again, JW Heating and AIR is the best!

Celia Cho Igawa

Very happy with the work and service performed by JW Heating and Air. We did a brand new installation of a package unit along with new ductwork, and they were so professional from start to finish. The company's warranty package is pretty impressive, which is so important when making such a huge investment.

Brent Maddock

You want a guy who knows how to represent your company? Christian is the guy. First time in forever that someone took the time to explain a technical situation in clearly broken-up sections, then walk me through the options, then make reasonable, not money-grubbing, suggestions. Great guy. Give him a raise and count yourself lucky!

Maria Martin

A.MA.ZING!! From Ted's patience in explaining everything to me beforehand, to Joe and Fernando's care in removing my old heater and making sure EVERYTHING was in order with my new one, my experience with JW was nothing short of spectacular. Even though it's been almost two weeks since the work was completed, I'm still in awe with just how easy and stress-free the entire process was -- simply put, the one and only time I've actually enjoyed working with a contractor ever. I've sung JW's praises to everyone since and will more than happily recommend them to anyone who needs HVAC work done in their home. Thanks, guys!

Tanya Koch

Excellent service. This team was able to successfully replace my entire air duct system on time with no problems what so ever! They were very considerate to meeting every task with detail and attention. Great team!

James H. Lee

Today we had our furnace serviced and Mike was excellent. He answered all my questions and explained the condition on my system. He has been assigned to service my ac/heater for future appointments.

Laura Mcghee

Oscar explained fully the services performed. Understood that I'm on a budget and he explained that they're could separate the services into three so I would be able to pay at my pace. He was very patient. Looking forward to working with him.

Dean McCreary

We received several phone calls leading up to the tech arriving letting us know exactly when he would arrive. Technician was friendly and explained everything he did. Overall a very pleasant experience.

Michael Schmitt

Marco showed up right on time and was extremely professional and informative on our options regarding repairing or replacing my air conditioning system. Really appreciated his work and advice!!

Bernard Huberman

Marco was great!!! Came in the house, well prepared and ready to get the job done. He new his subject matter, courteous and got the job done

Mike Mend

Jacob did an excellent job. Diagnosed the problem. Had the right tools and the needed part in his truck, and fixed it in a jiffy. Very professional and very friendly. Highest recommendation to Jacob and to JW Heating and air.

Allyson Arons

Paul, our service man, was professional and gave us great service and repair on our cracked pipe. Service was timely and priced competitively. Straight forward and appreciated.

deborah castaneda

It is so nice these days to be able to call a company and deal with courteous staff! Jacob came to our home with an awesome enthusiasm and explained before he proceeded to dothe job. He was just wonderful!

Wally Mees

Our technician was simply awesome. Knows his business like everyone should. Even puts shoe covers on due to the weather. Anybody else have a furnace repair man do that?

andy woods

The tech was very professional. The heater had stopped working on my HVAC unit. Turns out to be dirty filter. The tech did not try and sell me additional services. It is a 10 year old unit. The tech pointed out things I should keep an eye on.

Karen Petren

Ruddy was polite, on-time, and thorough. He provided me with a diagnosis of our A/C problem that was much more accurate and cost-effective than the first person we had come out. We hope to do the repair through JW. Thx!

Ernie Sun

Definitely will use JW for all my Heating and Air needs again and recommend to friends as well. Carlos show up on time, check the heater and A/C unit, let me know whats need to be done, give me a quotes with acceptable cost to fix what needs to be fix. Professional,no BS, no selling.

Russ F.

Leo of JW Heating came out to inspect the heating system (12/22/18) and diagnose the issues/problems. Leo arrived early for the appointment, and he was professional, courteous and friendly. He thoroughly explained how the heating system operates and addressed our issues/problems.

Paul Way

Christian was professional, knowledgeable, service oriented, and a all around nice guy. He was thorough and communicated well about our AC issues.

Anne Besser

Sal was very thorough and came up with what was causing our heater to not work immediately. He then explained everything and showed me what he was going to do. I would highly recommend working with jw heating.

Donna Chazanov

When LA felt like you were inside an oven, of course our air conditioner suddenly stopped. We called JW Heating and at first they said they were so busy (I am sure that was true) that they couldn't get to me until the next day. But, they called back and said it was possible to send someone out today. SO HAPPY> Victor came and quickly identified the problem. He took photos to explain everything clearly. And he got everything up and running again. He gave us options without being pushy for the long run and we made our choice. Thanks for saving us on a VERY HOT day.

Michael Ude

Finally called back after 2 weeks. Seems to have been an accident. Will increase rating if they offer a fair price at estimate scheduled. Haven't chosen contractor yet and looking for lowest bid yet fair bid.

Sybil Perez

Gerardo, our service man, was courteous and handled the job with utmost professionalism. Coronavirus protocols (mask, social distancing, and shoe covers) were in place as well, which we appreciated.

Jon L. Polly

Very thorough, competent, and knowledgable estimator to a new whole house central HVAC system. Four stars because they were more expensive than other estimates because they use only high end high SEER equipment, which is not what we need in this old house. If we were adding HVAC to a newer home we would certainly use this company!

Paul OReilly

Tony had that amazing combination of being professional and personal at the same time. He explained what he would do, did it, then explained the results as well as issues to consider JW should hold onto Tony. An excellent representative of trie service.

Laurie Hughes

Very responsive. I called and they send someone out the next day. Worked around my schedule. The tech, Christian, was very polite and thorough in looking at my systems and assessing what it needed.

Michael Koury

Customer Service is OUTSTANDING! Would highly recommend JW Heating and Air to everyone. Honestly, they are the best and respond to any issues immediately. Definitely a 5 Star company.

Ambarish Manepalli

Christian was a true gentleman and professional. Helped us out with some fan noise and performed the routine maintenance on our condo HVAC. Highly recommend this company and their yearly service

Terry McIntire

JW Heating gave me the best price on a full heating and air system. The installers were professional snd fast. They routed the ductwork so it was out of the way, and they were very clear in the work area. I would highly recomend them.

Anna Hollaender-Bird

Great company to work with. Marco was very helpful and went the extra mile. Even when I had a question a week later he answered and was nice enough to assist. Highly recommend Marco and JW heating and air

Melissa Segura

Hi! Gerardo was our repair man today and we were extremely satisfied with his assistance. He arrived on time and helped us diagnose what the issue was with our central AC. Thank you for your help today Gerardo!

Jason Magee

This company is great. We called on a Friday and got an appointment the next day. Our technician was on time, thoughtful and extremely courteous. We would recommend JW to anyone and everyone.

David McWhirter

Cary’s team, led by Jose’, was excellent !! On time & very professional & courteous. Very happy with new AC & Heater installation. I recommend these guys :)

Jose Carrilo

Very Professional, respectible, clean and efficient from Sales to project managers and especially installation crew. Great job. Keep up the good work. From a satisfied happy customer. Worth every dollar.

Tom Gurney

JW Heating sent Ruddy B to service our AC unit which has a history of working intermittently and Ruddy was able to determine we were in need of a new motor. After finding he didn't have the right motor on his vehicle, Ruddy retrieved the right motor that same day and we have been enjoying a cool house ever since. We will be contacting JW Heating and Air for any of out Heating or AC needs in the future.

Steve Kwon

it would be 5 stars based on quality of work and quality of the products alone. but i deducted 1 star because of price. not just one, but 3 different friends and colleagues told me that i could've done the same project for half the price. not one, but 3. now, that could be with inferior products and less quality work but that's a huge difference in price. i loved the service and the products so much that i couldn't deduct more than 1 star even if it was overpriced.

Marcus Martinez

Marco identified the problem, thoroughly explained the options, and completed the repairs to everyone’s satisfaction. This was after another company completely let us down by charging us for maintenance without ever diagnosing the problem that initiated the original call.

Marisa Morabito

The air conditioner at my house was not working and Josh came over to fix. I'm very happy and thankful because the unit is now working. Also, it was very nice of him to come and fix it considering it is Sunday.

Shelby Dash (Shelby & Kristina)

Marco was so so great. Very professional. He showed me before and after photos of the work done and explained everything in detail. 10/10 would recommend!

Art H. (Retired Now. Now A DIY'er)

We originally spoke to Ted in 2017. But with a very sour taste from a previous provider for HVAC & Solar. My wife remembered JW Heating & Air (Ted Ceausu) We will be using him after Tax Day 2020 We are so Happy. Great Job Ted......Way To Hit It Out of The Park.

Elizabeth Hicks

My phone stopped pairing with the thermostat. Joshua came on time. Very knowledgeable. Diagnosed the problem. Explained everything he was doing.Answered all my questions. JW Heating and Air is superior in the area of customer service.

Barbara Washington

Sal was very professional and demonstrate great knowledge and experience. He was thorough and detailed. As a first time customer, I am very impressed with how Sal represented the company and shared valuable recommendations.

gilbert reyes

Paul A. (marketing Mgr) The first face of JW. In all visits low key but knowledgeable and unflappable to my pre-hire demanding questions. Very courteous. No lag in replies to followup questions throughout process.The work-boots on the ground were more that just workers. They all seemed to work together and all were eager to answer or reassure us as the the process in progress, despite being in the midst of a very arduous task and a dusty work environment. Overly concerned to homeowner's floors. Our crew of Joe, Adolfo, Gus, and Ricky were mindful of our questions and were non-stop in the stalling process. Cleaned our yard by watering away the fine dust and also sweeping. Their communications to us was neither impolite or aloof (as other professionals might tend to be). Joe and Adolfo particularly took their time in politely explaining matters while they worked- as I was a constant overseer.

richard payne

Mark and Ruddy were fantastic. They took a job that was difficult and came up with a solution that worked perfectly. Their experience and expertise produced results that will keep me as a customer.

Alejandra Rodriguez

The persons who have come to work on the unit and related parts have been professional and knowledgeable about their work. Today, Mathew came and checked the units. He explained what he was doing and gave me advice on how to keep the system working properly.

Ryan Johnston

Marco was awesome. Old air conditioning unit sounded like a jet engine, he fixed the fan housing and saved me from having to replace the entire unit.

Danny Peterson

My technician, Alex Garcia, was fast effective and walked me through the trouble shooting process. Extremely professional and proficient. I would definitely recommend JW and Alex for your repairs. Thank you!!

Marci Sandell

I bought an HVAC unit from JW Heating and the unit had problems from the factory. JW took it upon themselves to replace the unit without me even asking. Amazing service and they will stand behind the products they sell. Impressive Service!!!

Chantal

Marco was awesome! He went above and beyond. Highly recommend Update: Had Christian out for a check up this time. another top notch experience!

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