Reviews of Brody Pennell Heating & Air Conditioning. (HVAC Contractor) in Los Angeles (California).

Brody Pennell Heating & Air Conditioning

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391 Comments

HVAC contractor

HVAC contractor

8599 Venice Blvd., Los Angeles, CA 90034, United States

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Information of Brody Pennell Heating & Air Conditioning, HVAC contractor in Los Angeles (California)

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Reviews of Brody Pennell Heating & Air Conditioning

Juanita Fisher

Jaime did a complete maintenance service and replaced the filter on our new furnace. He explained in detail what was needed and told us the benefits of having the one year service program. He is super will trained, courtesy and friendly. Wonderful asset to a quality company.

Matthew Monson

My experience with Brody Pennell was excellent. Scheduling the service was very easy on their website, and they were able to schedule an appointment within a couple of days for a non-emergency repair, and they were in touch to confirm the appointment ahead of time, as well as to let me know the technician was on his way. The technician (Cesar F.) did a great job. He showed up right on time and was professional, polite, and friendly. He tested the furnace thoroughly, determined the cause of the problem, and fixed it promptly. And he also patiently explained what he was doing as I peppered him with curious questions about everything. When he was finished, he billed me honestly. Really couldn't ask for anything more; as a homeowner, this is how you wish every service appointment would go. I would highly recommend this service to anyone, and clearly I'm not the only one.

Jose Rodriguez

Alex over at Brody Pennell was amazing! Taught me a few things I didn't know about my own unit. He was crucial in clearing the gunk that was preventing me from using my AC. If you've ever been on the second floor in an LA house in the summer than you know how grateful I am. He was efficient and resourceful. I want to highlight that he was able to foresee this being an issue in the future and remedied it so that it wouldn't happen again subsequently saving me hundreds of dollars. The company was great to work with and I was able to make me an apt the next day for someone to come out! Thanks Alex!

Sister Adriane Torrisi

Emmith Hornton was so thorough, kind and professional! He gave us great comprehensive service and even took time to explain how we could save money and what he was doing to our property manager! Thank you! Sacred Heart Sisters

Larry Brown

Jeff O. is the quintessential professional. I received a text that he was in route and we arrived within the window of time provided by dispatch. I waved at Jeff from the backyard and signaled him to enter when ready, as I am caring for my parent. Jeff quickly gather his tools, met me in back and provided an i overview of his plan of action. I informed him I’d be inside and to call out when he needed me. He was very understanding of my immediate attention on my parent, and he exercised patience. Jeff diagnosed the problem as being related to connection to the system (my interpretation) that interfered with my system’s cooling. He also shared information regarding the company’s membership, maintenance plans, and services offered. My system is older, so Jeff provided tips I can use at home, while sharing the latest in A/C when I'm ready to replace. It’s nearing its end, and thanks to the superb customer service of Jeff, I am inclined to seriously consider Brody Pennell for all future service needs on my primary residence, rental, as well as refer my contacts. Jeff saved the day just as the temperature was creeping up. He is to be commended.

Craig Block

We requested a service call at approximately 8am and Cesar was at our place of business by the early afternoon. He didn't require much guidance, simply asked for the thermostat location and took care of the rest. He was very polite and professional which made us feel confident that the issue would be taken care of quickly. He found our filters in our storage room on his way up to our unit and got us going quickly; we had heat again within 45 minutes of his arrival time. Then advised us to service our units regularly which we hadn't been doing. All around great kid, he did a great job.

Attorney Noriega

I had an AC emergency on a very hot Sunday. Brody Pennell got an AC tech to my place within just hours. Alex diagnosed the issue immediately, got the part we needed, and my AC was back up and running swiftly. After a weekend of 80 degree misery, I was so grateful. Alex was so pleasant, polite, and professional. When a business has great quality and great employees, that’s an outlier these days. I would recommend BP to anyone and everyone lucky enough to live within their zone of service.

Carol Simon

My husband and I were very pleased with our service this morning. Jose was professional, comprehensive, polite and friendly. Our appointment was a routine maintenance and upon inspection, Jose noted that the condensation line needed improvement. We were pleased with his assessment, and look forward to his return, in order to complete maintenance on this unit.

Shalima Lyons

Our apartment Property Manager always secures the best companies and Brody Pennell is no exception. Juan C checked my AC unit for our yearly maintenance. He made sure everything was in working order, replaced the filter, checked the temperature, and asked if I had any concerns. He was professional, friendly, and respectful. Highly recommend this company. It's obvious Brody Pennell cares about quality work and staff.

Helen Deutsch

We got our system from Brody Pennell five years ago and we let our maintenance slide during the pandemic. Jose and Marco came today to do maintenance--they were friendly, polite, efficient, and extremely thorough. Best job on maintenance we have had since we got the system. I wish they would come back every time!

Amy Felando

I noticed leaking coming from my air conditioner vent where the filter is so I frantically looked for a reputable company to come take a look. A ton of people in my condo complex recommended Brody Pennell Heating & Air Conditioning so I gave them a ring. They called me back almost immediately and said they couldn't get someone out to me for a couple of days BUT about an hour later they called me back and said that they had someone available that could come to me within the hour. What a huge relief! They were so communicative & kind! My technician, Jeff, was excellent. He was so professional, thorough, patient and explained everything to me. Here's to hoping that I don't have any air conditioner problems in the near future, but if I do, I will absolutely call this company again and will recommend them to everyone!

Tina

I was very impressed with Fabio Gomez. He was knowledgeable about the different heating systems available for my home. He responded to all of my questions and came up with different options for my consideration. So, I selected them after considering 3 other proposals from other companies. I not only feel comfortable with the experience of the Brody/Pennell. I also trust that they will do an excellent job with the heater installation.

Andy Dunn

Dakota and Juan came out to service my AC unit after it stopped turning on and I couldn’t be happier with the service I received. They arrived right on time and set to work right away. They were courteous and thorough, inspecting and testing each component in my system to ensure it was in working order. Once they were done with the repair Dakota made recommendations on next steps and armed me with more knowledge about my system than I had previously. I highly recommend Brody Pennell as well as Dakota and Juan to service any residential HVAC issue.

Richard Mitchell

I have an old heater in my house that wouldn't come on. It turned out to be a very simple fix that Desi and Marco figured out quickly. Desi explained every thing he did to the heater, then he and Marco checked all the carbon dioxide levels in the room vents to be sure we were safe and sound. These techs were super friendly as well as extremely professional. I highly recommend Desi, Marco and Brody Pennell Heating and Air Conditioning.

Jon Brunswick

Juan Molina and Nicholas came this morning and programmed our thermostat-explaining “how” at each step. We had a new compressor and thermostat installed a few days ago and I had assumed I knew how to do this.They were professional and friendly and let me know I can call anytime if we need any help with our new system. At seventy years old I have had many experiences with AC/Heating companies and Brody Pennell is absolutely the best.

Kelly Porterfield

They are very professional and they are on time. My service technician was Juan and he showed up promptly, ready to work. He performed his job quickly, relayed all results directly and cleaned up after he was done. You couldn't even tell anything was done. I would definitely recommend Juan and Brody Pennell.

Ben Gordon

Juan Molina came out today and was great. He showed me what he was seeing during his time here and used the CO meter in a few additional places to set my mind at ease. He even replaced a makeshift door gap filler after working in the basement. Amazing attention to detail all around and a nice guy.

Marissa Ruazol

Alex was my technician. He was so thorough & very informative. Learned a lot from him! I really appreciated his attentiveness & care in checking everything & the suggestions he made. Was extremely professional & knowledgeable. He is the best tech! Highly recommend if you book with Brody, ask for Alex!

tennisgrip

have been using this company for over a decade and never had a problem. they are professional and friendly, a nice combination. today technician R. Morales did a great job and he informed me about becoming a member which i happily did. great service. IFY when you call be specific about what you need. service vs maintenance. lol

Annelies Jansen

My heating system needed repair. Antonio from Brody Pennell came to my house this morning, on time and managed to replace my control board with success. The heating is back on after a week without it... Antonio is professional. answered all my questions. He is very polite and works without leaving a trace of work done. I would like to highly recommend Brody Pennell and its service men.

Robin Hyerstay

I had a perfect experience with the team at Brody Pennell. I highly recommend this company for all your heating and AC needs! Our AC system had a leak in the coolant line and for a couple of years we have just been adding more coolant. I looked on Next Door and BP got great reviews from my neighbors. When I called the office to explain the problem, they offered me multiple options at different price points, which I appreciated. One day later (FAST RESPONSE!) they were here and found the leak. Two days after that (which I felt in the current climate of everything takes weeks and weeks was amazing...) the team arrived and spent four hours fixing the leak, conducting extensive leak tests and then staying until the house had cooled off to confirm everything was working well. They communicated what they were doing all during the process. I felt like I hit the jackpot. Jose S., Jaime, Juan M. and Daniel Real - thank you so much for your excellent work and getting my AC back in service.

MATTHEW CLUNE

What an awesome reliable company - I called them in an emergency and they helped me right away, putting me on standby with a tech who showed up shortly thereafter. The tech, Emmit, was the best - professional, courtesy, smart, friendly, on time, tool ready. He and the company are what a homeowner needs - someone who wants to help you fix your problems. I will be using them moving forward for all my home and business needs and recommending them to friends. Thanks so much Emmit.

El Rumbero

Very professional company overall. The technician Juan Carbajal did an outstanding job! He went above and beyond in order to be as efficient and effective as possible. Very knowledgeable and respectful person. Another thing I liked, he was wearing a mask and shoe covers as well! As I always say, safety first.

David Gallup

My experience with Brody Pennell has always been excellent. From thre front office to the field technicians, they are all professional and personable. Today Rene Morales came over for my semi-annual maintenance check up. Rene was on time, professional, through, personable and efficient in his job. He gave me the results of his inspection on the spot, as well as some helpful tips. Thank you Rene and Brody!

Nili Hudson

Juan Romo was my technician. He was on time, thoughtful, clean and thorough. He was also very knowledgeable and answered my questions in detail. He took his time and didn’t rush. I’m always delighted with Brody Pennel’s service and recommend them highly.

Nora McT

After several family member’s recommendations, I had Brody Pennell out to my home today for heating system maintenance. It had been over a year since the system had been looked at and I don’t believe any technician has ever been as thorough as Octavio from Brody was today. He thoroughly cleaned and inspected the system, and documented with before/after photos so I could understand the work he was performing and his recommendations. Octavio provided excellent service and I feel very confident using Brody Pennell for my HVAC needs.

Maroh Oh

First of all, Brody Pennell did an outstanding job of replacing my entire HVAC unit in Feb 2022. Today was my first system maintenance appointment. Octavio was prompt, professional, and very tidy. He asked if I had any concerns or issues with the system. He clearly communicated the work he had done and showed me photos of the areas he addressed. Photos were both before and after shots. It is a pleasure doing business with a company that has employees that represent the company well. This includes the office staff who initially took my call to request the maintenance.

TJ T

Juan C. did a great job! He was professional, quick, and patient explaining the issue. He also went above and beyond and did a thorough checkup. This was our first experience with Brody-Pennell and because of Juan C.’s service, we’re going to use them for our future A/C needs.

Vivian Hector

My church had this system put in over twenty-five years ago and never scheduled for maintenance services. Shame on Us. Brody and Pennell ARE THE BEST !! Our technician, Renea Morales, was amazing he was on time, very efficient, knowledgeable, professional and polite. He explained everything that had caused our system not to work. I loved that he took photos of the entire damaged parts of the system to ensure us of what the church next move is. Our next appointment, we are purchasing new A/C and Heating system,

A Y

Juan M was great, professional and very thorough. My unit is on the roof and Juan took pictures of everything so I could see the condition of the unit as well. Wore shoes covers in the house too which I much appreciated. Very happy with the service and will be using and recommending them going forward. Glad I found them!

Cindy Kirven

The technician arrived exactly as scheduled. He was able to diagnose the problem and explain it clearly. Since the unit is very old there were many upgrade options. They made the repairs and it is running great. Tom is very experienced and a true pro. I highly recommend him and his company.

Giles Miller

I found Brody Pennell on Yelp after some less than great experiences with other HVAC companies. The technician Octavio was very professional and courteous and spent a good deal of time testing our system and showed me what was going wrong. He was back a couple days later with the replacement part, and everything was done for a very reasonable price with no surprises.

Melissa Teller

Jose S and Daniel R were able to diagnose my problem and replace my dual secondary motor control quickly and efficiently. They were both very professional and trustworthy. I was pleased with the service they provided and will be using Brody Pennell going forward for semi-annual maintenance of my HVAC unit.

Parisa S

Jeff O was great! He not only came a little early, he was clean and respectful too. He covered the floor under the attic access, checked out the issue, and explained what could have happened for the heater to not work. He was knowledgeable and didn’t speak down to me, which I appreciate. I will definitely request him again!

Berkley wallace

These guys are amazing. We had Daniel B come out and do a yearly check on our AC systems. He found a problem in our back house filter system that no one else has ever address doing the routine check up. He mentioned he was new to the company but he seemed like a pro! Definitely recommend the company and I would specifically ask for Daniel B!

Dwight Elliott

Jaime did an outstanding job diagnosing and repairing our furnace. We have used Brody Pennell for close to 10 years because of their semi annual HVAC maintenance program. When our furnace stop working they worked us in to their service schedule immediately. Jaime was friendly and polite and was able to have our system operating in 20 minutes; furthermore, he explained why the furnace was not operating and provided a complete overview of our system in our new home. Very happy we found Brody Pennell years ago and plan to do business with them for many many more years! Dwight and Teri

Jason Groves

We needed to have our AC & Heating units looked at for regular maintenance. Jaime came out and checked the furnace, electrical, condenser, cleared the drainage lines and changed the filter for us. He was very thorough and took the time to explain to me and my wife what he was checking for and what problems to look out for. Because of Jaime's professional and personable approach, we will be having Brody Pennell out to continue seasonal maintenance of our heating and air conditioning units. I highly recommend them to anyone looking for this type of service.

Kal Nguyen

Jeff was the technician who came to help us when our furnace went out. It was a simple fix but during the service visit, he was patient, knowledgeable, and informative when I asked him questions and got things running again quickly. Overall the service was great, really happy to receive the support and help.

Timothy Gray

Brody Pennell had been recommended to me by several people, including a building contractor. My A/C and heating died, and BP kept me posted on the progress of each person (Juan, who first looked at it, then a followup person, Fabio, to evaluate my place, and finally the installers (Rosendo, Marcelo and Val). All were prompt, fast-working, friendly and super-efficient. The installation took most of the day (9 a.m. to 4 p.m.) But it was clear they knew what they were doing and they were not at all distracting as I worked from home. A+ all around.

Sheila465

I was having a problem with the heat coming on and stopping before reaching the set temperature. Juan Molina came to check this out. Juan did a through check but unfortunately all was working at the time. He did make a few other adjustments and addressed another problem I was having. Juan was exceptionally professional, nice, concerned, dedicated and took his time to listen and answer my questions and concerns. It was a pleasure to have him and I wanted to be sure to acknowledge him for his excellent service. Thank you!

Diane Wolf

I only met with them a day ago, but both the serviceman who came over and the salesman who came later were both knowledgeable, polite and professional. The service person was Rene; the salesman was Louis. Everyone I spoke to at the company was extremely nice. I’m almost certain I’ll end up using them.

C Mehta

Our technician Jeff was outstanding. He explained everything to me until I really understood our complicated 4-system multi-zone HVAC system. We went around and tested every thermostat to make sure the zones were working properly. He even gave some tips to help with preventative maintenance in order to avoid costly thermostat replacements. He’s friendly and conscientious about putting on shoe covers. I highly recommend him and will be requesting Jeff going forward at Brody Pennell.

Jessica Zu

Rene is very professional, friendly, and fast. I also greatly appreciate the fact that he arrived in time.

JEROME M GREENBERG

If you want to have your heating and air conditioning taken care of by a knowledgeable and outstanding certified technician then look no further. I have had Cesar Corrales maintaining my heating and air conditioning for a few years. He leaves no details unnoticed. Thanks to Cesar he was able to identify a gas leak before anything bad happened. I can honestly say he is the best. He also is very patient in explaining and answering all my questions. He is also protects the floors and flows Covid protocol. i wish there were more people like Cesar. I also appreciated his helper Shawn

Geoff Tollett

I have tried using a couple other HVAC service providers recently and these guys were hands down the best!! Val Alvarez was exceptional. They showed up on time, quickly and efficiently completed the project, and were careful to not cause any other damage to the house. Highly recommend!

thomas chinery

Juan Molina was the most helpful tech I’ve worked with in a while. Great suggestions and a very professional attitude. Extremely grateful for his expertise in servicing my dual system. Definitely recommend the company’s services.

Brielle Pourciau-Barbier

Octavio came out to assess an issue we were having with our HVAC system and was an absolute professional! He was courteous, on-time, did a thorough job and took a lot of detailed photos to show us exactly what was going on with our system. Glad we contacted this company, they made a stressful situation easy to navigate.

Darrin Webb

The techs came out on time and were respectful and incredibly nice and knowledgeable. Jose S took great care of us and got the problem figured out quickly. We knew it was a tough job and they made it easy on us. Thanks Jose S for your professionalism. I’d use Brody Pennell anytime I have a problem with my central air. It’s nice to get 5 star service

Stephen Tuggy

I called Brody Pennell to deal with a flagging old air conditioning system that was not working well in the current heat wave. Renee Morales and Octavio were on time, professional, and clear on what they were doing. They explained why a 25-year old system might not work well and why I should consider replacing it rather than investing in patchwork repairs. I was happy with their service.

Talia Berkstein

Jeff did an excellent job. He was punctual, efficient, and professional. He was able to fix our AC system no problem and was in and out in less than an hour. Would definitely use him again!

Bridget Higley

We have been with Brody Pennell for years. Juan Molina was excellent today! Super professional, experienced, timely and pleasant. Plus, worked on my concerns! A+ job! Thank you Juan and Brody Pennell. We have had wonderful service thru the years and the team is fabulous.

Paul Monshine

Rodrigo was really awesome! He explained everything fully. He then answered all our questions completely explaining how we needed a new system as ours was almost 20 years old. I’m very happy with this business and will continue to use them in the future.

Jonathan Goldstein

Great experience. The tech, Jose Saenz, showed up on time and was very professional. My AC needed routine annual service and he asked me questions about the performance of the system and if I was having any any issues that needed to specifically be addressed. (He also wore shoe covers in the house - a nice touch!) Would definitely recommend.

Michelle Rosenbach

Jaime was professional and thorough. He checked our heating and air conditioner systems to make sure everything was running smoothly and that there were no leaks anywhere. He then replaced our filters and cleaned the grills. It was a pleasure working with him.

Ruby Rain Henley

Juan C. was extremely helpful! He thoroughly explained the issues with our heat distribution in our house, showed me pictures of my unit which was located in my crawl space, and was very efficient and professional - he replaced the air filter and that was very helpful as well. Great employee thanks so much for your help Juan C.

Daniel Ruiz

I manage multiple facilities and deal with a variety of vendors. When I met my match with a consistently failing heating and air conditioning unit I decided to call Brody Pennell. I wish I called them first! Jeff and Ivan went above and beyond to find, fix and explain the issue. After a lot of struggle, and two great techs our heating unit is good to go for the holidays. Thanks Brody! Thank you, Jeff and Ivan.

Palle Christensen

What a great experience! Jaime, the tech, came out and had the problem diagnosed in a couple of minutes. Turned out problem was due to a clogged up drain line. Jaime cleaned the line and the ac started right up. Jaime was very professional and friendly and had mask and shoe covers with him so we felt very safe. Will definitely use again and hopefully the company will send Jaime our way.

Nancy Pred

Brody Pennell installed A/C in our home for the prior owners, so we called them for a regular maintenance inspection of our systems. They were professional, helpful, & scheduled an appointment right away. Their prices are reasonable. José S came to check our heating system and he was great - on time, friendly, helpful, and careful about keeping everything clean. Very happy so far and will continue to use them.

J H

Rene fixed my heater when it went out. It worked for a week and stopped. He and Spencer followed up straight away and repaired it that same day. It was needing a gas valve. What is great about these two techs is that will keep going till they get it right. Great customer service.

Daniel Pio

Jeff was great. Arrived at the estimated time. He was very professional, and quickly identified the issue with my heater. He explained everything he was doing and additionally gave tips about maintenance and general safety. Would use again.

suzanne moss

5 stars! Daniel Bautista did a thorough check of our A/C system and ruled out any big issues. He communicated very well along the way. We needed a new thermostat and he was very knowledgeable about our options. He was even kind to our pets! Thanks!

K S

Juan Molina and his team, Octavio, Juan C., Ivan, and Omar exemplified great profession is. They took care of the issues reported and went over every them with me in great details and documented all their findings to share with my leadership. Thank you!

Trevor Davis

Rene Morales came to my house and did everything he could to figure out what was going wrong with my AC unit. He went under the crawl space which was very tight and made it work for me. I was very appreciative of this as multiple companies that had came before gave me excuses as to why they could not help me and he made it happen in a matter of minutes. I would definitely recommend this company to a friend and recommend that Rene gets a raise.

Laura Marks

Marco our technician couldn’t have been more organized and efficient if he had tried. He was familiar with our equipment and was able to answer my all of my HVAC questions. I was impressed with his ability to move about our home with his tool bag and ladder without once bumping a table or a wall. Thank you Marco!!⭐️⭐️⭐️⭐️⭐️

Sonia Yang

I contacted Brody Pennell for my leaking AC unit, and they were able to send out someone same day within the next few hours. Technicians, Juan Molina and Ivan came to my home to figure out what was wrong. They were thorough and explained what needed to be done. Would recommend them and this company.

Anita Raheja

We have been using Brody Panell for 2 years. Great service that reminds you when service is needed twice a year - quickly comes out to help. Technicians are also friendly and considerate - Spencer came to check our hearing this time but we’ve had other before. Overall allows me not to worry about the maintenance of our system and keeps us up to date. If any repairs are needed they will let you know and if it’s simple and they have the tools, they will fix it immediately.

Samuel Ju

I've recently had the chance to use their services for a new unit. When there were issues, appointments were made promptly. We had the same technician, Cesar F., come and was able to fix our heating problems. Professional, polite, and ensures quality in his work.

Mitch Viner

Our home ac system was unresponsive, and the thermostat would not activate the fan or compressor. We feared the worst. Within a quick, 45 minute visit, Dakota identified the issue, and did a system maintenance. I came home to an ax unit going full blast! Same day appointment, efficient, and reasonably priced. This is the second house we’ve used the maintenance package in.

Samantha Rubenstein

Juan Molina and Abel Bonilla did a fantastic job diagnosing our AC issues. They are reliable, respectful and so professional. We are grateful to have them service our home!

Charles Hsu

Daniel B. came to my condo for a repair visit. He was courteous and professional and did a thorough job trying to diagnose our AC drainage problem. No problems were found but he explained everything that might have happened and we were very satisfied with the service!

Keith Samuels

Juan M. is an outstanding service expert. We can always count on him and Brody Pennell to keep our system running perfectly. Juan and David were terrific to work with. Thank you!

Jessica Zhou

The entire process from booking to repair was extremely smooth. Desiderio Sanchez was the one who helped fixing my thermostat (wasn't able to detect temperature anymore so AC wasn't blowing cold/hot air) and was so helpful in explaining the different mechanisms, how issues can arise, and what we can do do mitigate/fix if they come up. He had recommended updating the thermostat since it has been awhile and an upgrade would go a long way (which I was thinking about doing already). Would highly recommend Brody Pennell services along with Desiderio!

Nassim Hiekali

Jose and Able saved us! I am pregnant and have a dog and our ac went out twice. They came same day, were super professional and friendly and explained everything they did. Thank you Jose and Able for making my place cool again!

Lisa Joo

My technician, Emmet, came to the office today for a much needed AC checkup. He was so thorough with everything and fixed a lot of the ventilating problems that we have been having in the office. He is very professional and knowledgeable - would highly recommend! Thanks Emmet!!

Jason Delane Lee

Juan Molina did a fantastic job for us today helping us understand what the issue was with our a/c unit. Highly recommend his service. 5 stars.

Christopher John

Juan R came out when my heating system had quit on me. He was professional, efficient and a nice guy. He diagnosed the problem and fixed it quickly and at a price I found to be fair and transparent. I was so impressed I signed up for the annual maintenance program. Thanks to Juan Romo , Brody are now my go-to guys for any and all HVAC related issues

Wendy Mull

Juan Romo was one of the most professional and thorough technicians we have ever had!!! He did an extensive review of our system and cleaned out one of the heating system's fans! Great work! Very satisfied! Thank You

Taryn Maraine

Jose Saenz, Juan Carlos and Juan Carbajal were excellent service technicians. I had a misunderstanding with the appointment scheduler because they didn’t note that I requested all units be serviced (which I always do) in one service call. Jose got on the phone and before I knew it, Juan Carbajal was on his way. All three techs were very professional, knowledgeable and friendly. A great service experience!!

Jeff Barry

Incredible response time. I called them at 7:15 this morning and they were here an hour later. The initial tech was 99% certain he fixed the heat, but had a supervisor come over to verify. Instead of scheduling a supervisor for a week later, the supervisor was here within an hour or two and the system is up and running. Appreciate the fast resolution.

E Haas

Rene and Spencer came to do a once over on both of our HVAC units to advise on a problem and talk about zoning options. They were very professional and informative. They wore booties and masks indoors without having to ask them. Will definitely be using this company again.

Bill Sienkiewicz

This company is the absolute best. In the middle of the recent Los Angeles heat wave my entire thirty old HVAC system / two AC condenser units ( for upstairs and downstairs) flat out died . Replacements were needed . My home was easily 90F plus degrees inside during the day and barely dipped below 80 at night - plus my home is on a hillside with a steep slope - replacing BOTH units without crane access seemed impossible. But they did it. And the results are amazing. Not only did the entire team -from Gonzalo to Ken to Robert, Cesar ,Juan Molina, Antonio and the crew of inspectors, management, installers, technicians and scheduling personnel work together to keep me informed every step of the way, they let me know everything that needed servicing, what my options were in terms of HVAC units snd pricing , and how quickly they could perform the services needed. They were even faster and harder working than I could have hoped. You will not be disappointed with Brody Pennell. I’m not being being paid to leave this review and I’m not always the best at leaving them, as I often wonder if they actually make a difference. Well here I am and I sincerely truly hope that this makes a difference. If you’re in need of AC and heating repairs with a company of respectful talented smart hardworking people - then this is the only place you need.

Barry Schulman

Juan Romo was the best maintenance repair person I have ever witnessed. He was on time, friendly, and worked efficiently. The job was over in a short time and he took the time to explain everything. Will always use your company. Barry Schulman

Marc Dauber

Rene and Octavio did a great job finding and solving the problem with my HVAC system - just in time for a hot weekend. I appreciated them being on time, having a good sense of humor, being honest, and even being nice to our dogs. We would definitely use them again.

Ed Greenberg

Rene Morales came to our house. He was friendly, efficient, very knowledgeable and got the job done quickly. We'd certainly have him back again! Also, Brody Pennell pricing was very reasonable.

Thomas Valkos

Antonio arrived on-time and was very friendly. He was personable and represented your company very well. He performed the maintenance on my hvac system and reported that all was well. I was very impressed with his service. Thank you!

Ed

I called and was able to get a same day appointment. The technician, Jeffery, came out and diagnosed the problem right away. The service was professional and personable. I highly recommend Brody Pennell and Jeffery.

Henry Collins

Jeffrey (the service technician) demonstrated exceptional knowledge of our heating system and explained its operation in a straightforward manner. He also explained his troubleshooting approach to resolve our issue (a clogged burner). I highly recommend Brody Pennell.

Mary Lee

Jeffery was very conscientious, explained what the problem was and what would be needed to make a repair. He acknowledged that I could also consider replacing the unit (which is 25 years old) but did not pressure me. He was on time, professional and helpful.

Nicole Quaid

Jose and Able are the best! They fixed my problem that no other company could figure out. They were thorough and communicative and went above and beyond to help. I can’t recommend them enough and look forward to working with them!

Emily Winnie

Very happy with the service Emmith provided replacing my thermostat and replacing my filters. He’ll now be coming twice a year for regular maintenance which is great. Very friendly and efficient guy in addition to doing good work.

Mary Lou Thomas

Juan Molina performed excellent service in my system today. He is very knowledgable and answered all my questions showing me pictures. I highly recommend him.

Евгений Заякин

I really like how professional, responsible and friendly those guy are! They installed our new HVAC, complicated thing with own computer board. It took several visits of different engineers to deal with all the space and structure limitations, but result and support are awesome!

Daniel Rios

They are very professional and responsive with the work they do. Juan C. came by and did a great job. Kept doing the work and explained everything that he did in detail, and just made the whole job go smoothly.

Jorge Raphael

I can always trust on Brody Pennell for all my AC and heating needs. Very professional, on-time and responsive. I owe a huge thank you to the technician Nicholas Morales. My home AC decided to stop working right at the height of LA’s massive Labor Day 2022 heatwave. Nicholas spent several hours diligently troubleshooting the issue and fixed everything right. I know it wasn’t an easy job, and everything was done professionally and with dedication.

josue soriano

Abel came to our home and was very polite. He was communicative and professional. He solve the problem quickly and got our system running again. It was an honor to have him service our system. We highly recommend Brody Pennell. Thank you Abel you’re a gem to the company.

Arya Shakibkoo

I am soo happy that I hired this company to conduct my repairs to the HVAC Unit. Juan Romo was very professional in his service and care. He figured out the problem, found the solution, and kept my home clean at the same time. I am glad I was placed in good hands and I would definitely use this company again for any future problems. I highly recommend you request Juan Romo if you have a nicer home and want to make sure that the repairs are done with care within your home.

Rex McArthur

Nick the technician was super nice and communicative. He was super helpful and quickly found the problem and helped get the unit back up and running quickly. 10/10 for Nick. Would love to work with him again.

YADA KIDS

Brody Pennell is our go to company when it comes to all things heater and air conditioning! Today we had two technicians come in, Desi Sanchez & Juan Rincon and they were super professional, on time and very intentional about the repairs they made! They were also very friendly and suggested products that would enhance our School's environment! Thank you Desi & Juan!!!

Lisa Bustamante

Daniel did an amazing job! Super professional, helpful and nice. I would absolutely use them again and recommend them to anyone. Thanks for the great service!

D Davenport

Juan Molina was of great service. He was professional and thorough in diagnosing of my heater. I will definitely use their service again.

Carl Miller

Jaime at Brody Pennell is fantastic. He took the time to carefully talk through an issue that I'm having with my HVAC system, and together, we came up with an action plan that I feel good about. I had been using a different HVAC company for years. I wish I had found Jaime and Brody Pennell sooner. Thank you! UPDATE -- 11.26.22 Octavio came out for a second service, and he was equally professional and communicative. Really appreciate the whole Brody team!

Edward Harshberger

Very happy with this service so far. The phone operator was friendly with good follow up texts and emails on our service appointment. The technicians, Juan Rincon and Ivan, were on time, professional and organized. They diagnosed the problem (a bad igniter), and were very clear on what had been checked and tested. Fingers crossed that the parts will be here quickly!

Brandon Gojcaj

Juan Romo was the technician who helped with the maintenance on my A/C and heating unit, he was extremely professional and unbelievably talented/ knowledgeable. Juan Romo was on time, efficient and a pleasure to have in my home. Will definitely use his services again…I recommend asking for Juan Romo if you want the job done right!

Irma Olguin

Jose Saenz and Juan Romo did an exceptional job taking care of our furnace maintenance and services. Did went above and beyond to take care of a water issue we had on our roof. They made sure the issue was fixed before they left. Would highly recommend them.

Kirito kan

Juan Molina and Ivan Díaz. They where the best. Show up on time. They explain what was going on. Great professionalism and left with all the unit working. Thank you so much.

deniset14

Emmith was great! He was very professional and did a thorough inspection of my a/c to let me know exactly what was going on with my unit. I would definitely recommend this company for your heating/cooling needs.

Charlotte Clark

Brody heating and air installed our new heater and air conditioning unit and are incredibly responsive and helpful. I had a problem with my heater and called, Octavio came out later the same day, immediately identified the problem, and fixed it all in one day! He was very kind, helpful and professional.

J Sch

Juan Romo came to my house to inspect a malfunctioning heater. He was thorough and very informative re the issue. No BS trying to sell, rather gave me cost effective options to solve the issue. Couldn’t recommend him/Brody Pernell more

Unknown Bunnie

Juan Molina was my technician. He did a wonderful job. I am very satsified with his professionalism and his knowledge of the hvac system that I have. I will definitely use him again.

Sayeh Bakhtiar

Jeffrey from Brody Pennell came out to fix our AC and thermostat. He was on time and very professional and knowledgeable. He explained everything throughly. Great service!

randoms things and stuff 92

I had an issue with my furnace and Abel came out to inspect it. I spoke to him on the phone and he was such a pleasant person to talk to. I really liked his personality. Although he wasn't able to fix the problem because it was something that couldn't be fixed, instead it needs to be replaced, he was still such a pleasure to talk to.

Lee Kuroda

Very positive experience. Desi & Jason were very professional, efficient and knowledgeable. We have confidence that our heater is in good working order and the inducer motor replacement is in the works.

Michael Silverstone

I had a lovely experience with getting gas heater service yesterday by the Brody team. The technician Juan Carbajal was knowledgeable, prompt, and was willing to walk me through what he was seeing which I appreciated.

Diana Skidmore

Jose Saenz was very professional, courteous, and expeditious. He worked with us by contacting the office on a fair charge for repairing the wiring to the thermostat. We really appreciate Jose's great service.

Renee S.

Juan Romo was an excellent service technician. He was punctual, polite and thorough. He followed up with a nice report with photos. I was very impressed.

Mark Campbell

David Diaz did an excellent job performing a semi-annual maintenance for our house’s heating system. His work was thorough and professional, and he conducted himself with courtesy and respect.

W Hyun

Extremely satisfied with Brody's response time and courtesy. Cesar was very polite and informative. Job isn't finished yet but very happy with their services so far.

Nicole Chun

I used Brody to get a routine maintenance check on my HVAC system. The entire experience was excellent. From the woman who helped me on the first call regarding pricing to Artin who came out to the house. Everyone was extremely responsive and pleasant to work with. Artin came by in a timely manner, he was meticulous with ensuring everything he was doing was explained and to be available to answer any questions. He was careful to ensure he was speedy indoors (wore a mask and shoe covers) and even went the extra mile and cleaned the board into our attic with a magic eraser. He was professional, clean, attentive and speedy, and all around a great conversationalist! I recommend Brody Pennell to those looking for service and make sure to ask for Artin! I wanted to update my review since we just had David O swing by and check in on our heating system. Similar review, extremely kind, communicative, tidy and speedy! He was a pleasure to work with!

Kaitlyn DelleDonne

Jose and Abel were great! They were very kind, professional, and were able to fix our AC / change our filters within an hour - Highly recommend! Thanks guys!

Ziba Shamoeil

Daniel B was professional, fast, efficient, polite and respectful. He was here right as the time of appointment and our repair finished very smooth and quiet and fast. Thank you

Julia Roth

Technician personable, had reviewed photos of home, came to door with step stool and everything else needed. Had booties and mask in his pocket. Reviewed findings and recommendations with us. Competent

Lauren Posada

Rene from Brody Pennell provided excellent service this morning! He was prompt, professional, and kind. He explained the work he was doing, and shared information on what to expect for our next maintenance next year. Looking forward to having Rene back for our next maintenance!

Lanie Agustin

I am very much satisfied for the maintenance work that - Jose Saenz did to our HVAC unit. He properly removed all the grills and clean the furnaces inside the attic. He takes time as to provide professional job.

Mark Perry

I would like to tell the Management of Brody Pernell, that Daniel was very professional, kind, on-time and honest. He exceeded our expectations and we would recommend him without hesitation. He was absolutely wonderful. Mr Perry

Coby Brainard

Juan Molina & Selvin Garcia from Brody Pennell came by to inspect our hvac system. They were both courteous and knowledgeable. They thoroughly inspected the unit and found a gas leak coming from the cracked pumps in which was leaking carbon monoxide into our home. They reached out to the landlord and informed him immediately. I highly recommend their services and will provide additional info if the landlord hires them to replace the unit.

Poppirazzi

Had a new A/C placed on roof but did not receive the correct (wi-fi) thermostat. A single call to the service department took care of the issue and a replacement was immediately dispatched. Juan Molina and Juan Carlos arrived on time the following morning and were very professional, friendly and helpful in taking care of the thermostat. Juan Molina was very patient in guiding me through the somewhat complicated process to set up the wifi. Have been receiving A/C service from this company for probably 40 years and they have always been honest and reliable.

Mark Bernay

Desi and Marko were fantastic. They analyzed the problem in record time and gave us the results. We have used Brody for all our HVAC needs for 30 yrs. Keep up the good work.

jennifer pike

Very professional. The technician, Tom, did an excellent job analyzing the problem and explaining what needed to be done. Very respectful of the property. I will definitely use their services again.

Michael Zahn

We are so lucky to have had Rene of Brody Pennell come to our house to investigate our heating problem. Rene was totally professional and clearly understood our situation. We would recommend him unreservedly.

Moon Child

Very old furnace would not ignite. Called in a panic since weather has turned quite chilly and they arrived within 2 hours. Jeff Orellana was my technician. He fixed the problem and also checked for Carbon Monoxide. Very thorough and caring technician. 5 stars!!

Jan Black

When our thermostats malfunctioned, we requested Brody Pennell send a technician who was specifically trained for thermostat repair. Juan Molina arrived a few hours later and saved the day. He quickly identified and repaired the problem. At our request, and most importantly, he simplified the system (from computer to manual) so we can adjust our heat/AC with ease. A 15-year veteran at B-P, Juan was VERY KNOWLEDGEABLE, courteous and professional. Perhaps Juan can train all technicians on the operation of these complicated thermostats. We have been B-P customers for 30 years. In our opinion, Juan is a SUPERSTAR. Thank you to B-P for responding so quickly to our emergency call.

Julia Greenberg

Jaime came same day to fix my furnace that stopped working. He was professional, knowledgeable and super cute. Highly recommend!

Charles Schiavone

Daniel B. took great care of me… On time, professional, he explained everything that he was doing, he took pictures to show me the condition of my units to both explain and show me how everything checked out and he was very thoughtful and thorough throughout the process. Thank you Daniel!

Camille Bradford

Jose was great! Our heater broke during the winter and he fixed it so quickly. Jose is highly recommended and the company as well!

Dan Fisher

Antonio was prompt, friendly, and thorough. He described what he was checking and make sure everything was clean and in working order. Will definitely have him come next year.

Dhyan Chalmers

Rene Morales came out to service my HVAC and he was on time, professional, knowledgeable, efficient and helpful. Could not speak highly enough of his service. Thanks very much Rene!

Barbara Ruth

Octavio arrived on time. He was polite and very respectful of my property. He was extremely thorough. He explained everything to me carefully and clearly. I was glad he was assigned to this job.

SA-20

Rodrigo & Juan Romo were great! Extremely helpful + thorough. Both very nice gentlemen, would recommend to anyone in need of A/C repair.

Mel Martinez

Wonderful, friendly and informative staff. Quick installation date of replacement heater at no extra cost. Overall, great service and would highly recommend.

Ann Tai

Impressed by the Yelp reviews about the technician, we had Emmith to come for our heater problems. He was on time, empathetic and knowledgeable, which is as impressive as what Yelp reviews described. The custom service of Brody (specifically Christy) is equally professional!

Amy Wilentz

Juan Molina came on time, and fixed our problem, replaced filters and cleaned out aging systems. He is friendly and professional and inspires confidence. Thanks,Juan!

Steve Park

Selvin G. came to the house on time as promised and did the inspection quickly and efficiently with a fully documented report including photos. He even took the time to replace the filter. Excellent Job....... 100 Stars

Richard Oswald

Juan Romo, was at my house on a Sunday he figure out the problem fast and fixed it. Also sign up for their maintenance plan. Celina from the office was so helpful as well. The Best HVAC company !!!

Cam Brown

Abel came to my home yesterday morning for my annual maintenance. He showed me before and after pictures of the work he did. He was professional and clean. He answered all my questions clearly. Great person to talk to, thank you. Looking forward to my next visit.

Andrew Talebi

In addition to my prior experience with Jeff Orellana of Brody Pennell below, I have additional positive experience that I felt compelled to share. Following Jeff's visit, our entire AC system ended up, as accurately predicted, not lasting that much longer. However, on this occasion, the entire system (including the fan) were inoperable. We again called Brody Pennell to come check things out. This time, we were serviced by Desi Sanchez and Marco Ayala, both of whom were incredibly professional and of great assistance. I will note that on one occasion, Desi and Marco were unable to park on my block because of street sweeping (something I had failed to account for when booking). Knowing that our situation was dire because of the heatwave, Desi and Marco booked me a special appointment less than 24 hours later to get back to my home and do whatever they could to get my system operational. Once inside my home, they informed me that the transformer in the system had burnt out and that they would be unable to diagnose the real issues unless and until we at least got the system back on. After we accomplished that objective, it was discovered that additional parts on the condenser needed to be replaced. Since the weather had cooled a bit, just getting the fan on was essentially a life-saver for having a temperate home while we sorted out ordering the parts to install on the condenser. In the interim, the weather had cooled so significantly that it was actually time to turn on the heater, which I came to discover, was also not working. Immediately upon the parts becoming available, Brody Pennell called me and we had an appointment on the books in less than 48 hours. When Desi and Marco came out to perform the fix, I informed them of the heating issue as well and they were well-equipped to tackle the issue. After running initial diagnostics and testing, Desi and Marco got everything installed and operational within 45 minutes. Afterwards, they ran additional testing to make sure that all systems were operating at acceptable levels before leaving. In sum, at each level of my dealings with Brody Pennell, my experience has been outstanding. Their customer service is attentive, their technicians are knowledgable and pleasant to work with, and their ability to resolve the issues in a timely manner is outstanding. I want to thank Desi, Marco, and Jeff for their time and commitment to resolving all of my AC and heating issues. The only reason this is one long review rather than separate reviews is because it does not appear that I can leave multiple reviews from the same account. Thank you Desi, Marco, and Jeff and thank you Brody Pennell! -- We had Jeff Orellana of Brody Pennell come out for a second opinion for our AC system in our townhome. The prior technician (from a different company) had concluded that the entire system needed to be replaced and that there was no fix short of replacement. Jeff was on time for the appointment, professional, knowledgable and very thorough in describing his thought process in non-technical terms that make it easy for someone who is not a AC specialist to understand. He explained each step of what he was looking at, what he identified the issue to be, what might or could remedy the issue, and walked me through the available options. Ultimately, Jeff installed a compressor saver kit on the compressor which fixed the issue and was orders of magnitude less expensive than a total replacement. That being the case, he also recommended that in the near to medium term, the AC unit is replaced as it is old and will inevitably need to be replaced due to becoming obsolete. We are very glad Jeff came out to help us and we wish we had called Brody Pennell in the first instance because we would have had our AC fixed two and a half weeks ago. Thank you Jeff and thank you Brody Pennell!

Emily House Manager

Jose was great, on time and detailed. Made some great recommendations to keep the system running effectively. Happy to have found them, came from a friend's recommendation.

Samuel Han

I just worked with Rene Morales for a checkup on my heating unit. He was super helpful, more than happy to explain all of his actions and thoughts, and was just an amazing person to interact with. I learned more about heating/heating units than I probably would have just from Googling things, and actually plan on using this knowledge for future heating/cooling endeavors. Thank you Rene and Brody Heating!

Natasha Abuladze

Emmith came immediately on Christmas Eve when we called about our broken heater. He fixed everything immediately and was a huge sweetheart. He answered all our questions and was very knowledgeable about all the parts we were curious about. We are very grateful to Emmith!

Danielle Schlesinger

Dustin and Jeff were great!! On time professional and showed me how to use my new nest panel! Great. Ya Tomer service all around

elliot stern

Emmith was polite, skilled, diligent and effective. He worked on our furnace for two hours to identify the intermittently failing switch. He also left us with clear instructions for getting it to switch on until a new switch was in and installed.

Ivy Telford

We used Brody Pennell Heating & Air to fix our heater. Jose S, was our tech and was professional, knowledgable and respectful! Would for sure use them again!

Natalie Abrams

I scheduled A/C maintenance and Brody Pennell was very nice to me. I appreciated how thorough they are with helping me. 100% recommend this business

Katie M

Our heater was making a noise that wouldn't turn off. Cesar saw right away that it was a problem with the water pump and replaced it. He answered all my questions Heater's working.great now. Thanks you!

Isabell Caldway

Just had this heating system put in today and these guys, Won Molena and Ivan, we're great. They were very friendly and professional and had us up and running in no time. Thank you so much!

William Hager

Juan Molina was the technician for our job. He did great. Was in and out in no time at all. Thank you Juan!

anna maria ballard

Commercial Services for HLB Lighting Culver City -Service Tech Juan Molina did a fantastic job of repairing and servicing air units and thermostats. Replaced wires excellent work want the best always ask for Juan

Gabriella Kurnia

Technician Jose S was able to identify the cause of my HVAC unit malfunctioning. He was knowledgeable and offer money saving options for the fix. Thank you Jose!

Mark Bramhall

Nick and Abel are both friendly and hardworking guys who did a really thorough job of maintenance work on our two systems. Couldn’t have asked for a nicer experience!

Sam Shapiro

Emmith was great. He found the problem that the last company failed to diagnosis correctly. He spent adequate time and foxes out thoroughly. It's working well so far. Overall excellent service.

Tina Pomerance

Juan Molina and Daniel Real came on time and did the maintenance that was required. They explained what they did and showed me pictures of their work. They are always kind and respectful and work quickly and responsively. They were shoe booties and put a tarp down where they are working. I always use Brody-Pennel for my HAVC upkeep because they are great!

Monica Covarrubias

Jose S and Jason S. were very professional, polite, informative, and friendly guys. I would recommend Brody Pennell for all your HVAC needs.

Christopher Ralphs

Juan C did a great job diagnosing and fixing my AC problem. He showed up on time, was courteous and quickly got my system fixed before a hot day.

Lynda Metzger

Emmith was very helpful and examined all of the areas we could have had a problem. He definitely deserves a raise or at least some praise for finding the problem quickly and getting the parts back and installed quickly.

Me Ome

Jose S & Shaun F came out and we’re so nice and helpful and spent the time to walk us through everything so we knew how to use it and made sure the whole system worked perfect.. Couldn’t have been happier with how great they were.

BoBo JoJo

Juan Molina is an excellent technician. He was on time and very through. He spent time explaining what the problem was and how he best to address it.

Ckt569

Jose S did a great job. He was very professional, patient, and knowledgeable I would recommend him to friends.

Cheryle Tait

Marco Ayala did an A+ job of checking the furnace and repairing insulation on the A/C compressor. He was pleasant and personable while thoroughly explaining what he was doing and how the system checked out. He cleaned up all the little bits of blow-in insulation that fell from the attic too! Would love for him to do our spring check-up, as well!

dan mccaffrey

Professional, pleasant and thorough service technician. I’ve already contacted two of my friends who are homeowners to let them know that I would highly recommend this company and this technician, Cesar.

Andrés Cantero Jr.

Jaime B. Was very kind, thoughtful and professional. I will continue working with this team to ensure our HVAC system has the longest life.

Natasha B

Jeffery came by today, and did preventative maintenance on our HOA units, he was very helpful, informative and knowledgeable and I highly recommend him.

Stephanie Denova Davis

The team at Brody Pennell are top notch and Rene is fantastic. They're always professional, timely and easy to work with. 10/10 recommend working with them!

Daniel Mattingly

just a quick note to let you know that i am extremely satisfied with the service provided by Ceaser funes and juan molina. these guys are extremely helpful and solved my problem and i will be sure to use your services in the future. outstanding. jim sweeney

Sarah Cunningham

I called on Saturday morning and the technician (Emmith) came mid-day. He was helpful, kind, and explained everything. Our heater was working again in no time.

Martina Murray

Thanks so much to technician Emmith Horton of Brody Pennell for his excellent service. He did an inspection of the HVAC, troubleshooted the problem, explained in detail the work needed, and gave a clear and precise quote of the cost.

Patrick Moore

Nicolas (Nick) came to the apartment I live in to fix our unit this morning and he was lovely. Very professional, worked quickly and with few interruptions. Highly recommend!

Helen Leichter

Jeff & Jose C. were very professional & explained their recommendations to us. We will definitely request them back & very hapoy with our services today.

Andy Keathley

I’ve been a happy customer for a couple years. Juan and Ivan fixed the heater today and did a thorough job. Great customer service over the phone too 👍 …

Ross Mandeville

Jose S. arrived on time and was very kind and professional. He took care of all of our needs. I’d recommend him to anyone.

Norman Marsolan

On time, professional, and take time to be thorough. I've been pleased with technicians. Today, Spencer came and was courteous and neat. Thanks B-P.

Barbara Mirza

Tom Blomgren came out to repair our A/C and did a fabulous job, explaining everything so well, lots of skill and professionalism. We are so relieved to have the air conditioning on again, thank you! The Company was very professional in its booking process as well. We will definitely use them again. Thank you! UPDATE - I had the other unit replaced for the downstairs and had various visits to review the situation, get it installed, make some tweaks etc. Thanks so much to Juan Carbajal, Ken Shannon, Jaime Castellanos, Val Alvarez, Cesar Corrales, Abel De Jesus Jr Bonilla, Antonio Rosillo, Jose S. and Juan Carlos for the various visits and for being so helpful!

Beatrice Marks

We called Brody at the end of day on a Friday and they were able to send Emmith out the next day. He did a great job and was quick to diagnose our issues

Richard Weiss

Had an annual furnace inspection and tune-up. Octavio and Juan Carlos were very responsive, thorough and professional.

Mary

Octavio and Juan M. did a great job sealing the exhaust vent on our roof. They are both a credit to your company and their training.

Sco-T Choate

Daniel B. did an excellent job with maintaining our system. Very knowledgeable and friendly. Highly recommended!

Phoebe The Doodle

I am so grateful fur Jose checking up on my heating system. He was helpful, kind, efficient and decifured the problems and solutions quickly. I would highly recommend Jose Saenz.

spencer hecht

Jose S. and Ivan were awesome. Extremely professional and courteous and kind as well! Perfect experience!

christian price

Enmith Horton did an absolutely fantastic job and fixed every problem we had, fantastic employee and stellar service. I will not go with any other company.

Phillip Lozano

Have always had good experiences using Brody Pennell. They're on time, professional, and are very detailed oriented.

melinda fletcher

Cesar C and Jose S are the best They were on time professional very pleasant and knowledgeable They took care of everything and explained what they did Really great guys definitely 5 stars

Miwon Kwon

Kris and Jeff were both great. Explained everything clearly and helped me understand there problems and possible solutions with my heater malfunction.

Rene Paniz

Cesar did a great job - with good communication about the situation. I would be happy to have him back again.

Ching L

Juan Molina and Ivan were thorough and they even went to check the whole unit which was installed by another vender. They pointed out to me that the water from the unit may not be draining properly.

sheri silverton

Jeff and Spencer were spectacular. Our broken heater is fixed and the house feels so good

Lisa Curlee

Spencer was excellent! He is very professional, efficient and an asset for your company.

Maria Vogelauer

Jaime did an excellent job- we would definitely call him again!

Jeremy Levine

Cesar at Brody Pennell was courteous, informative, professional, and most of all, kept the work area clean! We are so appreciative of Cesar and hope he can come back to service our unit in the future. BP as a whole was terrific in coordinating our servicing. We even signed up for their yearly membership because of their professionalism and sense of security that it offers in case anything goes wrong. In LA, you need a working AC all year round, and we are sure that Cesar and Brody Pennell will help it function smoothly

Jane Scanlan

Outstanding service! Dustin really went tge extra mile to diagnose an repair a recurrent problem. Professional, respectful and explained everything

Sara Ell

Jeffrey was incredible and so knowledgeable He fixed the problem immediately and was so professional and friendly. He knew all about my system even though it is an older system and had good advice for keeping it up to date. I highly recommend him for any job and look forward to having him come out again. I have never had such a great experience with a technician

R S

Experienced, knowledgable, trustworthy and Professional, from the sales visit, pre-walk through with the project manager to the installation. Brody Pennell replaced an existing 1982 2 ton Day and Night HVAC unit with a new Carrier 3 ton unit. Additionally, they installed new exposed ducting with two additional registers and an additional return to accommodate the larger HVAC unit. I was very impressed with the attention to detail and efforts to meet my needs and expectations. The finished result and look is amazing. When selecting a proposal, I am not necessarily looking for the lowest or cheapest bid. I am more interested in the best quality, value and professional workmanship for a fair reasonable price. Do it once, do it right. The job also required a crane to remove the old HVAC unit and deliver the new unit on the roof 4 floors up. It also required scaffolding inside the condo unit and cutting through the exterior and interior walls to add the new ducting and return. I live in an 1173 square foot condo unit with an upstairs loft space which has a 19' foot ceiling in the main living area. The previous HVAC system did not deliver air to the upper loft area which I frequently use as a guest space. As a result, the upper loft area has always been 10 or more degrees warmer than the main level making it very uncomfortable during the summer months. The entire space is now evenly cooled throughout and very comfortable. The new 3 ton unit works effortlessly to cool the space and runs only a fraction of the time that the previous unit did. Additionally, they made every effort to mitigate and reduce the noise and vibration. I do not hear a sound when it is running and only can tell that it is running when feeling the cool air circulating throughout. I also want to mention that Brody Pennell was the last to service my previous HVAC unit over 10 years ago which was going strong until recently. Once again, Experienced, knowledgable, trustworthy and Professional. Highly Recommended.

John Starr

Dakota and Rodrigo are professionals and I appreciate their on-time excellent service. They found and fixed the AC issue. Well done gentlemen. Thank you Brody Pennell for over 20 years your continued fine furnace and AC work at my home.

Jeanine Ringer

I had this system put in two years ago and missed my first maintenance call due to quarantine. They were able to set up an appointment very quickly. I love that they send a text with a photo of the technician and a little bit about them so it feels less like a stranger in your house. Rodrigo was on time and incredibly polite. I’ve had a lot of workers in my home since it’s an older home. He’s definitely someone I felt comfortable with. He did a great job and showed me the before and after with my AC filters and the main unit for the entire system.

C Najar

Our building has used this company for years have always been happy with their work.The employees are very professional and nice. Artin was very nice to my dad and explained everything that he needed to know. They also had a very nice conversation and my dad really enjoyed speaking with him. This company obviously hires good employees. Thank you for sending out a great team.

Marian Farimani

This company did a real professional job today. Their technician Jeff came on time. Took time to inspect our air condition components with utmost care, knowledge, patience and a smile on his face all the time. He explained and showed us everything possible that had caused our air condition not to work properly. He gave us all the options to take care of them. Very thorough and very knowledgeable. We definitely will be back. And thank you Jeff for all your hard-work and help.

Ross Esse

Daniel B provided a quick and seamless maintenance on our AC unit and replaced our filter. Very professional and clean!

Rebecca Lippman

Daniel B. came to my apartment as a member of the Brody Pennell H&AC team today, and I wanted to write a quick note to say how I impressed I am by his (and everyone on site) professional demeanor and approach to entering my residence. They come every year and do a wonderful job. So glad that our building manager hires Brody Pennell!

Keystone Corals

Had a leak in my downstairs AC that needed immediate attention. Called Brody Pernell and they sent someone out the next day; Juan Molina. Juan was excellent. He diagnosed the problem quickly, explained everything, fixed it, tested everything and even cleaned debris from my attic and in the unit. Great experience and very professional service. Highly recommend Brody Pernell especially if Juan is your service guy.

Score Omnivore

Dustin and Jason did a great job and came quickly when my HVAC failed. Highly recommended.

syd ames

Alex Nah came to my house on a holiday Sunday the same day that I called. He was incredibly responsive. My AC had stopped blowing cold air and he walked me through the problem and was super honest. Highly recommend. Will definitely be using Brody Pennell for all my HVAC maintenance from now on.

Marina Kriegsman

Brody-Pennell always is reliable. We had no air conditioning and we called them. Rodrigo Estrada came out after hours and was so knowledgeable about our system that needed new ductwork. It all Made sense. He didn’t rush us and was great to work with. We hope to have him service our house regularly.

Stephen S

Jose S came by to help with getting the HVAC, was timely, courteous and able to fix the issue and get the system back up and running. A huge thanks!

Bianca Flores

Brody Pennell is a great company to contact for our A/C unit/ heating system. Juan Molina has been our technician for a couple of years and I can say he is always attentive. He is on time and great at answering all the question asked.

Bill Howell

We came home from a trip and our air conditioner was not working. This was a Saturday evening! We called Brody Pennell and they sent Alex to our place. Alex remembered that he had been there in 2017. He diagnosed our problem quickly and made the necessary wire changes in a remarkably short period of time. Alex was kind, thoughtful and extremely professional.

Joseph Nimoy

Rodrigo Estrada was on time. Went over the problem thoroughly and inspected the setup. Wore shoe protectors inside the house. Worked patiently on the rooftop appliance. Very professional in explaining procedures and patient with questions. Would love him to return to continue work.

tt wei

Jeff and Jose were super professional, conscientious and very polite. Their work so far on my thermostat is very appreciated!

Stuart McClave

Juan Molina and Antonio Rosillo fixed the problem in no time and did an excellent job. Would highly recommend them for any of your AC and heating needs.

Zachary Moore

Daniel B was our service guy, very knowledgeable and professional. He came out when our AC stopped blowing cool air in a heat wave. He checked everything out and was able to diagnose the issue. Very helpful!

Danny Vilela

My building called Brody Pennell to fix my unit's air conditioning after it started to excessively leak this past weekend. Their technician, Jeff, was super professional and quickly diagnosed and repaired the insulation on a component. He also took the time to help me understand what went wrong and what to look out for in the future. Thank you for the exemplary work!

Grace Toramanian

Alex Nah was very professional. He came on time. Diagnosed the problem quickly. Showed me evidence and gave me options. He did the job quickly and professionally. I highly recommend Alex and the company. Thank you for all your assistance in getting my Ac back .

Julie Stevens

I always have a good experience with Brody Pennell. They are honest and fairly priced. Technician Emmith Horton was polite, helpful, showed up on time, and came back to personally install some parts that needed to be replaced in my AC system.

Nina Giovannitti

In this stressful time, it's super special to get great customer service and to feel safe with who comes into your home. Jeff is a wonderful human and did a perfectly clean and professional job. Ask for him!!

JC SANTOS

I just had to write a review for this company and how great they are with the hiring of their technicians. We had a guy named Juan C. service our unit and he was very informative and polite. Everything works great and once again are very happy with this company.

Sam Stuart

Technician showed up within an hour following our phone call. Professional appearance, detailed explanation of problems, polite, focused, reasonably priced. Great communication, superior service. Highly recommend!

Michal Hobel

Jeff diagnosed the problems with my A/C system in my apartment. He is very knowledgeable and , thorough, analytical, focused, expert, patient and generally superb at his job. I am very grateful for the service he provided and plan on requesting him personally in the future. 10 out of 10!

Wendy Dominguez

My technician, Dustin Intarachot, was extremely professional and knowledgeable. He worked around my schedule and even arrived earlier to our appointment. Dustin explained the various types of A/C and heater systems and patiently answered my questions. The customer service he provided exceeded my expectations.

Gregg Colvin

I do not normally write reviews but wanted to express my appreciation. Thank You to Rene from Brody Pennell! My AC quit at the height of summer. I called them at 1:00 and they were at my house before 2:00. Rene explained all the potential issues then dissected each one so that I understood the issues. After a thorough review, Rene was able to find and rectify the issue. By 2:45 my AC was back up and running. Thanks.

Cynthia Reed

Rene is the best technician I have experience in the last 8 years in connection with the regular maintenance service. He is professional, on time, and knowledgeable about my system. I will continue to request him for future appointments. Thank you. C. Reed 8-18-22

Kelly Sat

i was so impressed with the care that rodrigo showed and the time he took to really diagnose the issue. he wasn't trying to rush to his next job and made sure to fully explain and help get to the root of the issue and then work with me to problem solve. i am going to request rodrigo for all our upcoming maintenance appointments just because of how much he seemed to care and enjoy what he was doing. 5 stars, truly.

BPS Sports 2

RJuan romo , Juan answered all my questions and concerns regarding my system. I give hi hi marks for the care and time he took .. can Juan be my svc tech for future maintenance check s. Thank u

Elisa Paster

Emmith was excellent. Clean, timely and super helpful. Also very polite. Highly recommend him.

Molly McVie

Rodrigo helped us with an urgent issue regarding our thermostat. He worked efficiently and thoroughly in order to address the problem. I would definitely recommend working with this company in the future, they responded to our needs very quickly. Thank you again Rodrigo for all of your help!

Jacqueline Hurwitz

Jeff is a great person, responsive and skilled. Great to have him attending to our system.

Kevin Blanchette

Very responsive, professional and fair pricing. Our technician, Emmith, was knowledgeable, on time and very professional. Much appreciated

Emily Wilson

Rodrigo was excellent, he took his time figuring out what was going on and kindly and carefully explained everything to me that he was seeing along the way. Plus, it was an extremely hot day and he was on the roof for a while! Would recommend 10/10.

Shereen Hariri

They were awesome! Super responsive, professional, and helpful. Alex Nah was my tech, he was truly great. I would absolutely recommend them. Thank you!!

Tod paris

Jose and Jaime did an xlnt job on our repair work . The job took substantially less time then originally anticipated , and Jose coordinated with the office to explain the situation and resulting adjustment to the bill . The guys were very cordial and professional , and I would highly recommend both . Since I maintain a maintenance agreement with the company, I look forward to working with Jose and Jaime in the future .

SBShellz Squad

Technician Juan C. was excellent in his maintenance of our a/c unit. Very Professional with his service and used booties while inside our residence. I would definitely recommend Brody Pennell and Technician Juan C. Thanks again for all your help.

David Oh

Really really good service. Their back office systems are nice too (shows the workers location on the map and ETA). Juan also retrieved a drill bit I accidentally dropped into the unit outside.

Lisanne Sartor

Juan C. quickly figured out what was wrong with my system, explained what was going on with photos he’d taken and then went above and beyond, labeling my system so when anyone deals with it again, they will know what ducts are associated with each zone. Plus the company itself is communicative and well organized. I’ll use them again for sure.

Preston Park

Been working with Emmith Horton since Dec 2021, and he's been terrific. He's conducted regular maintenance and repair visits. Highly professional, reliable, and patient; he's very knowledgeable and helpful. We are very satisfied with the service from Brody Pennell, and strongly recommend Emmith.

Paul Verdon

Jeff the technician was really pleasant and helpful. He came to fix a very old AC unit. He made every effort and went beyond the call of duty. Unfortunately after all his work it was determined the motor is fried.

Ray Millette

A few years ago, I had them come out and service/fix my HVAC system. Dustin, the technician, did a great job. Clean, friendly, skilled. And a fair price. Recently, we bought a new HVAC system from them. We got a great system at a very good price. Dustin, our sales/service representative, was friendly and knowledgeable and help guide us to the best system for us. When installing our HVAC unit, Jaime (the job foreman) made sure everything was done right. The entire installation crew did a great job. After installation, service technicians (Dustin and Jason) came out to our home and checked our unit, assisted us with our new thermostat and answered all our questions. They were wonderful. Thank you.

Thomas Ludd

Alex came out in the designated timeframe. He was courteous and professional. He quickly identified the problem and got the AC cooling in less than an hour. He also help me renew my maintenance contract. Please send Alex out the next time I am in need of service. Thank you.

Marcela Winslow

Mr. Rodrigo Estrada/Technician was the upmost Professional technician I have ever worked with. He explained everything he encountered to be fixed and was extremely thorough about what he was going to do and demonstrated with pictures. Also, he was very considerate about keeping shoe covers on while in our home, which I can very much Appreciate! Thank you. Thank You Brody Penney for the Excellent!! Service! I will highly recommend you.. Sincerely, Frank/Marcela

Kye L

It was second time my condensed water drain was blocked, all it was simple job to blow an air to clear the line. It coast me $330 for 30 minutes job. The technician was super friendly though.

Max Perlmutter

I've used Brody Pennell for several years are they are great and reliable. Daniel was great at my last service.

tracie beer

Juan Molina was very helpful & kind. He resolved the issues the AC unit was having with his partner Daniel! They worked for hours in sweltering heat, job well done!!

Dori Gee

Antonio was very knowledgeable and took the time to do a thorough job and was detail oriented! Highly recommend!

Rebekah

We are very pleased with the service!!! Desi and Juan were professional, helpful and super knowledgeable. I highly recommend using Brody Pennell for your HVAC needs.

D Reagin

Rodrigo came on time. was pleasant, efficient, and thorough in his examination of the problem''the air condiioner was not cooling. Unfortunaterly, the power box has to be replaced before he can continue his part of the job. I recommend this man for future jobs.

Diego Javier

Great maintenance work, very helpful and professional. Answered every question I had to ask. Dakota, Jose and Artin were the great helpful technicians. Thank you Jose the technician came back for a follow up did an amazing job thank you Jose for installation the filters. Thank you for coming down and helping us out on getting our AC units running again. The technician was very helpful and professional. Thank you Emmitt .

Gina M Nelson

My service tech, Jeff Orellana, was so great! Professional, super knowledgeable, fixed my issue, and cleaned up after himself. I’m very happy with the service he provided. 👏👏 …

Linda Franco

Spencer was great. He easily diagnosed and repaired my heater. I am happy with this company.

Cathy Smith

Juan Molina and Shawn f. Did a maintenance and part repair. They worked efficiently and fast. Thank you guys!

JACE Hair Studio

great company, has been around for years. We had the pleasure of having one of their techs come out and service our A C unit to our apartment. I am not sure if you can request specific people, but we definitely recommend Juan C. to do the job. Happy customers. Thank Brody Pennell

master biolojay

My experience with Brody Pennell service technicians Rene and Octavio was fantastic. They were prompt, polite, professional and knowledgeable.

eileen fracchia

Rene- technician - was terrific. As was Amy in the office. Very appreciative. Bummer that we have to get new unit. But will do through you!

Susan Stich

Emmith is very professional, patient and thorough. He explained all the areas that he was testing and let me know what was normal and what was not working well. I really appreciated his help!!

Vespaio Restaurant

Jose Saenz. and Daniel Real were extremely professional and knowledgeable. They informed of my ongoing issue. suggested the best solution for my restaurant. I recommend this company.

Meredith Marcus

Thank you to Jose S. and Daniel R. for coming so quickly and fixing our AC. They were so professional and thorough. They answered all of our questions and gave us the confidence that the issue is fixed.

Grant D

Juan-c was awesome. Did a great job solved the problem super quick. Super friendly and professional.

Janine Sperandeo

Jeffery was incredibly professional, went above and beyond what was necessary, and made the whole experience easy from start to finish. Would highly recommend Brody Pennell and Jeffery as a technician.

Renee Santalo

Juan Roma was a lifesaver - fixed our AC super fast. Very polite and so easy to deal with ! Would definitely reccomend !!

Jeffrey1344

Juan Molina and Selvin Garcia are great technicians and did a superb job.

Mary Williams

Awesome installation and fix of my Nest thermostat. Jose & Abel did a great job. They showed up on time, my heroes for the upcoming heat wave. Men in capes!

Janet Brunswick

Jose Balmore Saenz of Brody Pannell came after 5 pm on a Friday evening. He was professional and informative and spent much time in our apt and in the roof where our compressor was located. He gave me all the info my husband and I needed to make the right decision-repair a 27 year old compressor or install a new one. He was very qualified and had good common sense which is so lacking today. I recommend Jose 100%.

Marcus Dunstan

Jose and Abel are two gems of the Brody Pennell crown. Kind, courteous, and consummate professionals. Thank you for keeping our home cool in this record-shattering heat! Gratefully, Marcus!

Ed Elison

The technician ( Daniel B ) was very friendly and polite.. he diagnosed the problem quickly and end result was very acceptable. Wouldn’t mind to recommend the services of this company .

Spencer Mitchell-Moore

Had routine service on our heater. Rene was punctual, quick, thorough, and kind. We will be using Brody Pennell for all our HVAC needs.

Luanne Rohrbach

Rene was great! Very polite and professional. Answered our questions. Clearly, he is knowledgeable about HVAC systems.

brittany patterson

Jose S. And David D. Came on time very professional extremely knowledgeable and very respectful mange to fix the issue with the unit and i am so grateful for them so much.

David Sibelman

Juan Molina was excellent, informative and extremely helpful at diagnosing the problem. I would highly recommend Brody Pennell Heating & Air Conditioning to anyone in the LA area.

Julius Hyman

Emmith Horton did a good job. He was very methodical and professional. He quickly located the problem and fixed it.

Stephen Goldberg

juan romo was our technician. and he was fabulous. on time , professional, and a sweet guy to boot. and he fixed our problem. what more could one want?

Cheryl Miller

Jaime was very attentive and spent over an hour checking over our heating system to identify the problem. He explained all the options to me and waited patiently for me to take down notes.

David Zorn

Luis was polite, fair and upfront. We didn’t end up going with them because he was honest with me about what I needed and that they couldn’t beat another price. It was a pleasure meeting him and would Gladly have him come out in the future.

Donna Spruijt-Metz

Rene was on time, professional, friendly and knew exactly what to do to repair the system. And this was an overtime call in a holiday weekend. Great service.

Susan Painter

Ken Shannon is excellent, a great communicator, listens intently so he can understand our goals, and has many creative solutions. He's our go-to for all our heating and AC needs-- friendly, flexible in his thinking, explains everything very clearly.

Edward Mills

Juan was the best. Great personality. Very knowledgeable. You CANNOT go wrong using their services.

Mauricio Feldman-Abe

Desi is awesome. He worked with us to get the AC working again on the middle of the hottest heat wave. Our 14 year-old Carrier is back in service.

Richard Smith

The first experience was great so I called Brody Pennell Heating & Air Conditioning again. The second time they came out, the result was not so great so I picked up the phone and called the office to tell them what had happened. The owner called me back and came by the restaurant immediately to fix the issue. It was an awesome customer experience.

Ali Momeni

Rodrigo was awesome. Waited for them all day, but worth it and he was very knowledgeable and made us feel very comfortable. Wish there were more of him in terms of service and knowledge.

william kilpatrick

Very efficient. RENE was very pleasant. And the work was quickly performed. I would be happy to use this service technician again.

Jerome Greenberg

Attached a drain pipe removed by another worker. He was very professional and demonstrated a lot of knowledge and cared about my opinion on which way the drain should be placed. Was very neat

Joseph Miller

Juan Molina was extremely professional and helpful. He came on time on a Sunday and got out system working. Thank you Juan!

Charlie Hardt

Jeff and Abel were here last week and I want them to be recognized because they have the best customer service and were really helpful. Hope they enjoyed the coffee on us!

Deebo Castro

Juan Carbajal was very knowledgeable and respectful. Great job overall. I would recommend this place to anyone and everyone. Thank you

Mike Orlando

Great service, used this vendor for over 20 years at different properties. Technicians Jose S, was very thorough and professional. Will keep using them in the future.

Richard

JUAN MOLINA AND ANTONIO DID A GREAT JOB, we’re professional and courteous. Because of their service I’ve already recommend this business to my neighbors.

Ming Zhu

Emmith thoroughly diagnosed the mysterious intermittent interruption of my heating system. He found out the cause and ordered parts. I highly recommend Emmith to everyone.

Andrea Cracchiolo III MD

Juan Molina was here today and did a great job. Daniel Real was here as well and also was great.

Michael Armanious

Brody and the technician Alex Nah came highly recommended by my HOA. They were on time, very informative and did a great job

Michael Rich

Juan Molina and Nicolas did a great job today. Fixes us up right away! Thanks so much.

I. L.

This is the best company to hire for AC service. They know what they’re doing, they’re thorough and professional, they are punctual, and they never try to sell you things you don’t need. One of their techs in particular, Rene Morales, is among the best we’ve ever had. But all the techs are great. You can’t go wrong.

patricia Diamond

Octavio was on time, was very polite, and did a very thorough job. He answered all my questions . I highly recommend this company!

Madison Flock

My experience was wonderful. They sent a technician out the day after I called. Emmeth was incredible. I was expecting a consultation and to be told he’d come back At a later date but he knew the issue immediately and fixed it within an hour. I’m so grateful and will definitely be using this company again and requestin Emmeth for any repairs needed. Thank you!

Michael Hittleman

They have always shown up on time. They install furnaces and AC units and inspect and repair them. We have had outstanding service for many years.

Jeff Kamil

Nicholas M, Spencer H, and Dakota T. Each provided exceptional service I recommend them highly

Frank Masi

Juan Molina and Daniel Real were very responsive, on-time, and did a good job fixing my probem.

Mindy Geller

Daniel B was outstanding! He was polite and knowledgeable. We will use him and the company again!

Conor Moran

Had a great experience with Emmith, thorough and went above and beyond. Got me committed to Brody Pennell on multiple properties for years to come.

Alex Ball

Jose S. came by and quickly figured out the issue at hand in a very professional manner. Quick, efficient, communicative. 10/10 would recommend!

Tim McMahon

Very professional technicians! Polite and friendly. The company even called me a day early and offered to come out sooner because they had a cancellation.

Aaron roth

Jose was extremely helpful & a pleasure to deal with! No games, gave quote & solved the problem. Very good experience.

Edward Walker

Rene Morales was a blessing to us. Had tons of leakage issues and airflow problems during the recent heat wave and he solved everything for us!

Kathy Emanuel

Jaime from Brody Pennell did an excellent job with the HVAC system maintenance and cleaning of filters.

Rody Mehdizadeh

Jeff did an outstanding Jon, he represents the company very well. Great Job

Bill Jones

Jose S. Did a fantastic job diagnosing our problem and quickly fixing the issues. I highly recommend him and Brody Pennell!

Erin Siminoff

Jose and Abel were wonderful! Explained everything, efficient, fixed the problem and we’re very nice to chat with!

Justin kennedy

Rene was so great! Explained the issue and showed me on the camera what was happening. Very professional and nice guy! Thanks!

Teresita Arechiga

Great service. Technician Juan Molina was great and Daniel Real dis an outstanding job.

Carey Roth

Juan Romo , service tech, was professional, on time & performed the service work well. Recommend him for your next service inspection.

maureen steinhauer

Juan Molina was fantastic. Thoroughly explained the issues and what needs to be done. Highly recommend.

Julian Flake

Daniel B and Ivan they were really great. The information was very thorough.

Kayla Rode

Juan Molina was very thorough and professional, taking the time to explain the issues and showing me the work he did to fix them.

Nancy Downer

Dniel was thorough, respectful, and clearly explained the situation.He shared photos of the damage. I feel relieved to know what repairs are needed..

M Evans

Emmith was so kind, professional and diligent. Scheduling was easy and the technician arrived promptly as scheduled. Five stars!

Mely R.

Brody Pennell replaced our old company after we weren’t satisfied with the previous one. They serviced our 3 AC/heat units and we recently had a flood that damaged part of the furnaces and some ducts. Jeff came out today. He was on time. Spend a few hours repairing everything. He was professional and respectful. I recommend this company work and workers. Keep it up!

Virginia Leary-Majda

I have been a customer of Brody-Pennell for several years. Today, Technician Jeffrey Orellana performed maintenance on my heating system. He also checked on a few issues I brought up with him. In addition to the service provided, I appreciated his taking time to answer questions about how to make the best use of my system and prevent problems. He was a wealth of information. Very professional. It was a pleasure working with him. Thank you!

Sherri Vinton

This is the second install that I've had from Brody and the work is consistently high quality. The team this time around --Jonathan, Omar, Luis, and Sal were particularly professional. They arrived on time, went above and beyond to finish the job thoroughly and completely and left the job site neat as a pin. Just pro work from start to finish. Their bid was a little higher than the others but worth the expense for a job done right.

Laurie Leitzel

Rene was great. He checked out our HVAC very thoroughly and let us know what the issue was.

Carol DeNardo

Alex came with Rodrigo to tune up our heating and air conditioning system. They were fantastic. Did a very thorough job. I spoke mostly with Alex who was very professional, friendly, and had good advice. Would definitely use them again.

Rebecca Wackler

I contacted Brody Pennell because my heater wouldn't come on. Alex and Rodrigo were our technicians and they couldn't have been more helpful! They were very knowledgeable, and explained everything they were doing in a way that I could understand. I was so impressed that I signed up for a twice a year maintenance contract. My units are 22 years old, and I'm so relieved that I won't have to worry anymore about whether or not they will turn on! Thank you Alex and Rodrigo!

Brian Horner

Octavio came out and did a super thorough job - firm very professional to work with. They are my new goto

Marcia Levenson

Octavio did an amazing maintenance service. He was friendly, professional, and thorough.

Connie Weiss

Juan Molina was on time, professional, and picked up a problem with the voltage in our AC compressor voltage that would help prolong the life of the unit

Ashley Hall

Desi was great! I learned a lot about my thermostat and HVAC care. Great recommendation from the Electric Connection. Thanks everyone 😄 …

Karla Sanchez

Jose Saenz did a great Job and was very nice and professional.

Nicolette N

Emmith is the best! And so smart! Brody Pennell company is honest and they do a great job!

Olivette Sasser

Juan Romo and Billy were very pleasant and knowledgeable men. Great service.

Robin Spuhler

Rene Morales, HVAC technician, provided excellent service and I would highly recommend him as he is very pleasant and efficient.

Kary Antholis

Jeff Orellana rearranged his schedule to come to our house on a Sunday afternoon to address ice accumulation and subsequent melting in our air-conditioning system. He assessed a complex electrical issue very quickly. Made the repairs. And checked his work in several different ways to make sure that he fully resolved the issue. Could not recommend his work on behalf of Brody Pennell more highly.

Martin Luber

Jeff was great. He explained steps to take on my heater. Possible replacement explanation.

Alex R. Carr

We had an A/C unit fail before a long weekend. I called this company after 5pm on a Thursday and by 830am the next day, Art arrived to investigate our unit. Art was professional, prompt, and informative. Would recommend this company.

Kyle Lerner

Jeff Orellana was insanely great. He was down to Earth, honest, smart, and was able to fix the problem on the first visit at a reasonable price. Would definitely hire him again. Thank you!

Michael M

My technician Art was so knowledgeable honestly I was very surprised. Beyond the normal AC knowledge he knew the ins and outs of the Nest thermostat which had the technicians from three previous AC companies stumped. It was all so easy and obvious for Art Garcia. I’m hard to impress but he managed to do just that.

Blue Sky

We have been using this company for many years, and they always deliver wonderful, caring service. The technician [Jeff] is, always, very punctual. He is extremely poised, polite and professional. Furthermore, his friendly and positive demeanor always make his visits pleasant and enjoyable. Thank you, Jeff, and Brody Pennell, for the quality service; always.

Shukura H. Shimura Q Estates Home & Concierge

Desi did an amazing job, he was able to communicate the issues and effectively get the property cooled again. He was super professional. We will definitely call him again.

Javier Garcia

I’m a manager at UCP in north Hollywood , we had many HVAC companies , but Alex Nah from Brody pennell is the best . Please send Alex only . Clean , responsible, respectful etc . Thank you for all the hard work .

Linda Collins

Daniel was very thorough with his work. He is very efficient, communicate about what he is doing and replaced batteries, filters, etc. and most of all, make sure that your property and possession are protected.

MARK ELINSON

Juan Molina Omar Molina Marco Dakota Did an excellent job repairing a heating unit that did not work for over a week

Danny Horrigan

Rodrigo Estrada was the tech who came out to replace a faulted overflow shutoff on the AC. He ran into some wiring challenges but kept trying until he found the solution. As a young tech with a great personality and work ethic Brody Pennell will be well represented by him for years to come. I’d rate him 5 Star

Mike Grosshandler

Jose S. and Juan Carlos serviced the system and took care of everything efficiently and responsively. Much appreciated. Thanks!

Joe Notaro

Jeff and Jason were friendly and very professional and communicated any issues we had clearly! Great experience

avi esfandi

Juan Molina is such a nice man. He has high integrity and communicates effectively. He is truly a credit to a great company.

Cameron Parkins

Octavio was excellent and fixed our problem right away. The best in the biz!

Olivia Gillick

Cesar F. was a great tech and was really informative. I would be happy to have him come for future issues.

thepomsandthings

Juan Molina is great! He did a thorough check of my systems and explained very clearly what is working and what I need to have repaired.

Marcel Haddad

Jeff is so professional, kind and helpful! I’ll be requesting him every time! 😊 …

Nicolee Webb

Rodrigo Came today to see my HVAC that was leaking water. Honestly have to say I loved the customer service and would highly recommend Rodrigo from the Brody pen bell family. Super Friendly, on time, Professional, and great Energy!

michael conboy

Jeff and Jason arrived on time, were personable, communicated clearly, and were thorough in their work.

Davin Costa

I had an issues with a leak coming from my A/C unit. Brody Pennell sent Alex Nah over right away and he was extremely helpful. Alex was very knowledgeable on the system, diagnosed the issue and provided an immediate fix. He also provided me with advice on what to do if I run into a similar issue and a recommendation for next steps with my unit maintenance. I was very pleased with the service.

tasmin turtle

Daniel B., Cesar F., and Jaime B. were the best did a great job and very efficient.

Adam

Jeff is by far the best technician I’ve ever had the pleasure of working with and getting helped by. No question. I cannot recommend him highly enough. Period.

keely mcgeehan

Rene Morales is always on-time and very professional. Great company and service.

Celia Margison

10.31.22 - Molina and David who is Molina’s trainee arrived today to do our 6 month checkup on time with booties in hand and masked. I appreciate the mask and booties always. Our experience was EXCEPTIONAL! OUTSTANDING! EXEMPLARY! They showed up on time. We needed a part relaced and they let us know what and why it needed to be replaced. We live in a condo and the entire inside fan and motor and drain pan are in our ceiling. Molina went back to his truck and used a tool to force the excess condensation into our drain line to clear it up. I love the pictures that are taken and sent so we have documentation and record of when things are done. Old school service and we love this company. We are so grateful we found them!! Customer care counts and this is how they have such a high rating on Google Review. Our HVAC died during the hottest time July 2019. We really wanted a Carrier and gratefully found Brody Pennell. We had gotten two other bids on non-carrier. Brody Pennell was less money for the Carrier which was mind-blowing. This shows you they are not price gougers in any way! Brian Steger the salesperson was fantastic. He is very professional, well spoken, patient and really knew his stuff. The bid came in when promised. He did not tr They got the HVAC system here within a couple of days. We live in a 4-story condo and the system is on the roof. They were extremely professional removing and installing and did no damage to the common areas. A team worked upstairs in the sweltering heat while a person inside replaced the coil fan, wiring and thermostat. We did not try the heat until December 2018. We have older wiring I did not know until it I tried to use the heater that it kept turning itself off. The same day I called they had a service person out and it is all working beautifully. Our DWP bills are so much less again, mind-blowing. The salesperson promised we would see a big difference and it has been. Brody Pennell has a complete team of professionals who really do care and are exceptional. From making appointments, calling to set up a 6-month check-up, to accommodating us on days and times. The techs are clean, they wear boot covers indoors and are efficient and polite. They show up on time always! Our cool is cold, and our heat is hot. Aah!! Thank you everyone at Brody Pennell!!!

Robert Levin

I have worked with BP for years and have been on their quarterly maintenance plan quite a long time. Caesar and Ivan performed the most recent maintenance on the heating system. They very professional, personable and punctual. Caesar is very knowledgeable and I appreciate his attention to my needs.

Heather Barakat

Emmith was wonderful and professional! He told me exactly what he completed and the reason behind the service.

vera markowitz

Rene Morales and Nick Morales were at my home and service was excellent

Harold Stolovitch

Was thorough. Called for a senior technician to diagnose building issues related to the hot water system.

Esther Jacobson

Saw highly recommended reviews so I hired on behalf of my client and from beginning to end customer service was great!

Claudia Hernandez Babic

Just wanted to congratulate you for an excellent service provided by Artin. Great guy! Very professional, and polite. He checked that everything was working properly with our AC, changed the filter and made some adjustments on the roof. He answered all my questions and explained everything he was doing. I'm glad to see you have great technicians like Artin working for you! Claudia H Babic Westwood, Los Angeles

Kimberly Jase

Jose and Abel were fantastic!! Very professional!! Great service and I even signed up for the Maintenance Plan!! Thank you!!

Carol Saikhon

The Tech service gentleman,Jeff O and Daniel B were knowledgeable, neat, informative, wore mask and shoe booties in house. I appreciate their knowledge and detail service.

Jeff T

Juan Molina at Brody Pennell is top notch. Very knowledgeable and professional. I highly recommend this company and this technician.

polly powers

Jeff was experienced and on time. He was friendly and trustworthy. He thoroughly checked all of my equipment and replaced filters.It was a pleasure.

Jjbvcxxv

Daniel B and Jeff O were here to service the properties AC. Both were friendly and kind. Great job on these technicians. They were very knowledgeable and helpful!

Joanne Lutz

Rodrigo was very professional, enthusiastic and courteous. He explained all that was happening with our 30 year old system.

Alberto Lemus

Juan Molina got his service and did a excellent job

Yves Albiez

Extremely impressed with how well and smooth things are being handled. The 2 techs, were experienced and very professional worker with excellent manners. All together yet another great experience,

Jake Shenkman

Rodrigo came and helped me diagnose the problem with my HVAC system. He helped me keep the company that installed it honest with the repair and helped me make sure they cover it under warranty

Tony Gleeson

Our regular semi-annual maintenance was performed this afternoon and Rene, our service technician, did his usual excellent job. He's friendly, affable, and efficient and insured our heating system continued to work at top condition.

roxana barton

Rene always very professional and pleasant did an excellent job.

Marshall Naiman

Juan Molina and Daniel Real were thorough, on time, patient and detailed. Great service. Will use again.

Annette Huckell

Very happy with my air conditioning service today! Desidero was very clear in letting me know what the problems were with my system, but was never condescending or high pressure. I will absolutely be calling Brody Pennall HVAC for future services.

Barbara Buckman

Rodrigo Was very thorough, informative, and extra pleasant. He is a great addition to the Brody Pennell Heating & Air Conditioning "family". I look forward to him coming back for my winter check-up. THANK TOU

P. Bee Williams

Desi was super professional, punctual, thorough and friendly! Great service! I will be using Brody and Desi in the future.

Jordan Marks

Jose Saenz showed up at 7 pm when I had an issue and could not have been better. Highly recommend this company and him! Very professional.

Marilyn Emuslan

Both technicians Emmith and Daniel Bautista are cordial and very professional. They updated me of what they did amd did a great Job. Thank you

F Summerford

Emmith was outstanding at his job, fast and fixed it, and friendly! Perfect experience!

Chuck Ray

Desi Sanchez was very professional and efficient in checking and tuning our HVAC system. He took great care to double check his work and explain what he was doing. I'll continue to use Brody Pennell and ask for Desi for future visits.

Clark Castanares

Alex did amazing! He was prompt, diagnosed the issue quickly and immediately resolved the issue and super friendly!!

Martina Harte

Rodrigo was on time, thorough, professional, and did a great job testing the system and helping up find the underlying issue. Would 100% call him again for future work.

Margo Oku

Jose S was very good and helpful. Great guy

Jack Coleman

Juan Molina and Daniel Real were great! They were nice, on-time, and very helpful.

Mo Karimi

Jeff was a professional, did a thorough eval of the system and got it back to working again

Dave King

The technician, Jeffrey was very friendly and helpful. A simple task for his experience was remedied with care and professionalism. The team who took my original call we’re also very friendly and kept me updated on progress of my request. Will be happy to use their services again if necessary.

Chase Bartlett

Juan Molina did a great job getting our system fixed late on a Friday. Really saved the weekend.

Tom Seehusen

I recommend using Brody Pennell for all of your heating and cooling needs. Their service is top notch. It's the little things that matter, and that demonstrate how well they care for their customers. For example, at the end of the latest furnace maintenance visit Dustin even coiled up my water hose when he was finished using it. This is the kind of thoughtfulness and courtesy that marks a superior business.

Joel Feuer

Diagnosed AC issue and fixed it quickly. The service person was great: knowledgeable, polite and efficient.

Mary Noller

Jose Saenz was very professional and knowledgeable about the issue with my new system. I now get to enjoy my AC worry free.

Pamela Heath Orandi

Consistent professionalism and quality. Reasonable and comparable service rates. Zero pressure and no sales push also a plus. We highly recommend Brody Pennel and refer to family, friends, neighbors. Artin our tech and the office staff are also pleasant, efficient and accommodating.

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