Reviews of Purair Hawaii. (HVAC Contractor) in Honolulu (Hawaii).

Purair Hawaii

72 Reviews

29 Comments

HVAC contractor

833-A Ilaniwai St, Honolulu, HI 96813, United States

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Description Map Opening Hours Reviews Contact Photos

Description

Information of Purair Hawaii, HVAC contractor in Honolulu (Hawaii)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Purair Hawaii

Sunday

Closed

Monday

9 am–4:30 pm

Tuesday

9 am–4:30 pm

Wednesday

9 am–4:30 pm

Thursday

9 am–4:30 pm

Friday

9 am–4:30 pm

Saturday

Closed

Reviews of Purair Hawaii

John Chun

Horrible customer service, they don't value your time. My ac broke in my unit late May and I let my property manager (pm) know in June. Two weeks (June 15) passed and I asked my pm for an update. She told me I should have been contacted by Purair because she put in a work order on June 6. She said she'll follow up. Purair calls the next morning and apologized for the late response (misplaced paper work or something) and scheduled a visit that afternoon...cool. They arrived and told be they couldn't fix it because they didn't have a specific part on hand (understandable) and they'll be back the next day around the same time. Stayed home the next day waiting,. They didn't show. I assumed maybe they didn't have the part at home base also. At least give me a call so I don't wate a day waiting. Fast forward to June 27 and I get a call from them basically saying paperwork was misplaced.... AGAIN....thus the delay and asked when will be the best time to come over. Made a schedule for NEXT day around noon. Today I waited until 330pm. I gave them a call and asked if they were still coming. They tell me I'm scheduled for tomorrow. I'm POSITIVE I was scheduled for today. I'll be surprised if they do show tomorrow, maybe paperwork again. It's been 22 days since my pm first contacted them. UPDATE: They did come today and everything is working fine. I can't comment on the price because my property manager takes care of that. My original review was one star but I changed it to three stars, I would have given two and a half if I could. They did fix my ac eventually and the person on the phone and the repair person was friendly. I just didn't appreciate wasting 2 days waiting for them for them to not even show. Now that I had some time to mull things over, I felt maybe one star is too harsh.

Sandy Erickson

We contacted three companies before selecting Pur Air to remove, refurbish and reinstall the air conditioners in our condo in 2015. They accommodated our remodeling schedule to do it. They even sent the A/C doors and vents to an auto paint shop to be re-painted to match the color of our walls. Boy, do they ever look good! They now perform quarterly service, filter changes and maintenance. They are very flexible scheduling service and the technicians are NEAT! The office staff is very nice and always answer or return our calls. We asked to have an electric emergency shutoff switch installed and they told us we already had an auto shutoff and they didn't want to take our money for something we didn't need. How rare is that !

Albert Young

PurAir installed 3 excellent AC systems in my condo. Installers and the owner Pat both have significant experience and are capable of dealing with unique problems. They make sure you keep breathing clean air by instructing customers about proper service. Excellent company!

David Kelly

Awesome Customer service ! I own a rental unit and the building board of directors had PurAir do a all building inspection. The AC was rusted and need all types of repairs. The estimate was sent over by Kenny (I think GM) was a lot more than I wanted to pay but...I had to bite the bullet and have it done. Fast forward to Today. The repairs were done and I received a Voice message from Kenny..."We pulled the top coil and the rust didn't look as bad as we thought, so we didnt need to change that out...so we are sending a refund for that portion of the job we didnt have to do" I called Kenny back right away and Thanked him for running an honest business. Not sure how long he's been with them but PurAir Hawaii is Lucky to have a good person on their staff...also I wanted to point out..it's 6:15pm on a Friday..he picked up the phone..that's another added star..if I could give one more star for extra credit I would. Super Big Mahalo Kenny and PurAir guys that did the work! David

John Fujiwara

Pureair Hawaii are apparently the only game in town when it comes to servicing the central air conditioning in the fifty-year-old Princess Leilani. With a phone call, an estimator was sent a couple days later to do a detailed estimate both with basic servicing and a total overhaul pricing. I'm glad I was given options. I went with the $2,500 basic servicing and repair because the total overhaul pricing including four brand new units would have been over $30,000. The Pureair Hawaii workers arrived on time and were exceptionally clean in putting dust covers on nearby furniture and cleaning up after they were done. They planned to work from 8 a.m. to 4:30 p.m. but due to some difficulties stayed until almost 6 p.m. they even help me put back some of the closet shelves which is beyond the scope of their responsibility. Purair Hawaii is Strongly recommended!

Jason Tanaka

Pur Air worked with me to schedule the service during a short break in tenants which made cleaning the ducts much easier in an empty unit. The only suggestion is verbally informing customers about the 3% service fee for credit card charges.

Shella Guevara-Muniz

Great workers! Zaldy N. & Judson H. did a thorough retreatment of my AC unit. They were cordial, professional, and detailed. Happy customer!

Michael Kwok

Pat, Michael and the crew did a professional job. We are in general satisfied with the new system, except one small issue. The new motor still intermittently vibrates a little too much. Not all the time but intermittently. But overall, so far, rhe PuuAir staff has been very responsive and helpful.

Sylph One

Great customer service. They are prompted, efficient and professional. They get the job done on time, protect your furniture and clean up after themselves. I would highly recommend them.

Sherry Bates

Michael and his crew did a great job trying to resolve the water cooled air conditioning unit and even did a temporary patch for the blower assembly and did not charge any additional funds.

Matthew Myers

Amazing customer service from Annie and the entire team at Pur Air Hawaii. They coordinated maintenance at my home, even when I was off island for 6 months due to military training. Thank you!

Dean Ho

Have experienced several A/C emergencies at Harbor Square where PurAir was the fastest responder but was only periferably involved. They're terrific and provide complete answers.

Robin Stueber

PurAir replaced my old air conditioner in my condo. Trustworthy, respectful, professional and efficient! Highly recommend.

P Knapman

The technicians were competent, they came on time and explained what they were doing. Its a bit more expensive than other services but a higher quality