Reviews of Grapids Home Services. (HVAC Contractor) in Grand Rapids (Michigan).

Grapids Home Services

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384 Comments

HVAC contractor

Heating contractor

3325 3 Mile Rd NW, Grand Rapids, MI 49534, United States

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Information of Grapids Home Services, HVAC contractor in Grand Rapids (Michigan)

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Reviews of Grapids Home Services

Vera Wilson

They did an amazing job in our house. Begging with Tanner who did the inspection. Very professional and nice. Shane came later to our house and did a great presentation meeting all our needs. The next day the crew came in the morning and they finished on time the installation of the new furnace, AC and water heater. Brent, Brady and Jim were super friendly and professional as well. Thank you all. We are more than happy with your service PS: they sent us this beauty Cookie bouquet 🥰

Winifred Gray

I found out from my neighbor that her basement flooded due to the hot water heater leaking. A few days before that I’d received an email from Grapids with a coupon for a $50 price for a water heater flush. Since I’d moved into this condo a little over a month ago and didn’t know the condition of my water heater and didn’t look forward to any mishaps, I decided to call Grapids. Brandon came to my house to do the water heater flush. After checking the date on it, he explained why it couldn’t be done due to the age…14 years old. But he did check out the condition of the heater by removing a part so that he could take pictures of the corrosion and deterioration of the heater. In the midst of all this he helped me find our cat when he saw how upset was- thinking the cat had run off while the door was opened. That relaxed me enough to listen to what he was telling me…he had my undecided attention. After speaking with Brandon’s supervisor and coming to an agreeable cost to replace the heater, plans were made for replacement the very next day. The Grapids techs were here at the exact promised time and were informative and professional from the beginning. They covered their shoes and the floor from the entrance to the utility room. They kept me informed regarding water shutoffs in case I needed to alert my building neighbors. They cleaned up after themselves and I have a new, performing, safe hot water heater and will wake up every morning knowing that I will have hot water.

Lee Ross

What an amazing experience we’ve had with Grapids! From start to finish the process was wonderful. Todd came out within hours of calling to get a quote to upgrade our furnace and add AC to our home. Our furnace was over 20 years old functioning but a bit of a head scratcher. Additionally we needed to upgrade our electrical panel. Grapids was able to subcontract that for us too. Tyler and Eric came out the very next day (bright and early) and spent the day reconstruction our HVAC system. Prior to their arrival we decided to add a humidifier to the unit. The office was seemlessly able to add that to our work order. Todd swang back out to check in on the progress and make sure we were happy. Throughout the day several members of Grapid came through to bring supplies and check in. The stars of the show were definitely Tyler and Eric who worked until after 7pm to complete the HVAC job. They worked well together and I could overhear them as I graded papers upstairs. They treated each other with respect and humor. It was so refreshing to have work done in our home by such wonderful people. They even took the time to FaceTime with my husband who was at work to show the final product and answer all of his questions. Without hesitation I will recommend Grapids (specifically Todd, Tyler and Eric) to anyone!

Kaleb Smart

These guys are the real deal. Their customer service is superb - everyone I spoke to was kind and communicative. The technicians were thorough and informative, and when they showed I had a crack in my furnace heat exchanger, had a consultant arrive within the hour to really work with me to get what is needed done with the budget I had. I'll update this review after I've had the installation, but if the professionalism I've seen so far is consistent, then it will be one of the best experiences I've had anywhere as a customer. Update: the installers definitely exceeded my expectations. They arrived exactly on time, gave me a pretty accurate timeline, and were extremely nice and polite. Let me tell you: they are excellent craftsmen. Everything is mounted level, the cable and pipe runs are crisp. The attention to detail here is seriously impressive. Each question I asked was thoroughly answered and explained, and the major changes (such as exhaust holes in my home) and explanations for why things were being done a particular way were well communicated. They really care about their customers and their work. I'm looking forward to continue working with them for many years to come!

JASON S

Used Grapis Heating and Cooling after I got a promotional flyer in the mail, and I will say this, their tech guys were very good and thorough. They even manage to correct an AC issue I had with no extra charge. I did need my water heater replaced, which the tech did confirm, but the quote was just too high based on my research . Maybe they offer a better quality water heater, or a better warranty program, etc, but tough to justify paying $1,000 more than a reputable competitor for a water heater install as a brand new home owner. Not blaming the tech on the estimate, as I am sure he is just doing as instructed, but their estimates were on the high end. They also brought up the comfort advisor option to me but it was in no way pushy and he did give me a range as to what to expect. So overall, great techs and service, but, ultimately it comes at a higher cost if you to get any major work done.

Lindsey Dubey

We found a gas leak in the flex line of our stove to the gas hookup. DTE recommended calling Grapids. I called them and within the hour a technician was at my house. He communicated before arriving as well. After inspecting the line, he ran to get supplies and was back to work on the line. The project was done within an hour. He was personable, professional and helpful with recommendations for next steps in our project. They were reasonably priced and great to work with. I highly recommend!

Sheri N.

Grapids did a great job not only customizing the plan for me, being competitive, but also great customer service, follow through, electrical needs. Their techs were also so knowledgeable, personable and even went beyond in proactively putting in exhaust filter guards which I needed and a previous company never did (even though they did repairs for). Their follow-through was on point and accurate. Highly recommend! Thanks Shane and Brady!

Nathan Sutton

Staff were very professional and easy to work with. They did a furnace replacement and new AC install in one day. The job was well done and the work site was clean when they left. I was not able to be there for the install, but they called to make sure the job was done how I had intended. I would recommend them based on quality of service.

Shaina Segner

I noticed around 8 pm on a Saturday that my furnace had stopped working and my home was becoming chilly. A service person showed up by 9 pm with a pleasant disposition and energy ready for work despite the late hour on a weekend. He was thorough, a good communicator, easy to interact with and got the necessary furnace repair done by 11 pm so that I was able to wake up to a warm home on Sunday morning. Easy, convenient, quick, good customer service. We've used Grapids for years with our home heating and cooling needs and recommend them to anyone in the area!

Ty Yonker

Our furnace quit on us and we were helped next day by a very professional and personable technician named Brandon. He was respectful, thorough, communicative, transparent, friendly, and downright quick! Plus, our dogs liked him which speaks for itself. Fair prices for services and solid warranties. Will be calling them again!

Stayc Lewis

I called for a system check and received an appointment the same week. I was greeting by a kind person on the phone and gave me detailed information concerning my appointment. Mitch came out and gave a thorough evaluation of all appliances and was very pleasant. the price was in a good range as well.

Jonathan Sremba

Timely, professional. Ethan went the extra mile and provided a detailed write up on both units, even though the work order was for one. Was also very transparent about what maintenance could be put off and what was a critical need. I’d recommend them for any heating/cooling inspection as it was much more thorough than anyone I had used prior

Drew McNamara

I had a great experience beginning to end with Grapids Heating and Cooling. Brennan came to look at everything and confirmed some of our suspicions about our existing system. Erica came out to assess the situation for new equipment and helped us through the decision making process with her depth of knowledge. She took some of our concerns about existing ductwork seriously and had a follow up visit from Kevin the very next day. He took his time dismantling what he could and examining the existing conditions to give us peace of mind about installing new equipment on old infrastructure. We were even able to head off a few problems before we signed our agreement and got the install started. Nick and Connor were our primary installers, and it was obvious they took a lot of pride in their work. They were real pro’s and kept a really tidy work area. The installation ended up looking 100x better than I figured it would considering the tight space and wacky old house we live in. Spike was overseeing quality assurance/control and helped with some creative problem solving. He was out several times to make sure everything was being done right. The guys seemed to respect his experience and guidance and all made for a smooth process. Like I said, top to bottom a great experience. Maybe the best service professional experience I’ve had to date.

Zack Brown

We needed a smart thermostat installed which had some severe complications. Kaleb was our service tech and he was professional, knowledgeable and kept me in the loop the entire time. Job was done and install went great. Would recommend 10/10.

Brad Jackson

Our consultant was Erika and she was amazing, highly recommend her. The equipment is good (it's brand new so I don't have too much really to say about it). We had some question the night after install and had great customer service both on phone and in person.

Joel Arnold

Our furnace stopped working last night and they were able to get a technician out to us really quick. Caleb was excellent! He throughly explained what the issue was and provided things to look out for to make sure we stayed safe and warm! Thank you Caleb! Would definitely recommend.

Paul Barager

Everything from the first phone call was professional and friendly. The appointment was easy and it was confirmed on the day of service. The service technician was polite, engaging and very knowledgeable! I usually dread service appointments at home but this has changed my attitude completely! I will only use this company for my heating and cooling as they leave the competition in the dust. Well done folks!!

Gary Pawlowicz

Are you kidding me...... My furnace broke down Saturday,I called them Monday around three pm.I had a excellent two team service duo come out and examine my 40 year old furnace.... unfixable..... I had a wonderful salesperson come out and gave me an estimate on a new furnace and air conditioner.We had a bargaining exchange , I felt good about it, by three o'clock Tuesday they had everything installed and ready to enjoy......24 hours. Nice service from a extremely pleasant staff from office worker to installers.

Jeanne Eskew

Kaleb performed an inspection on my furnace today 10/25. He explained to me everything he was checking. He used a camera and took video of the inside of the furnace and pointed out the deterioration of the inside. He vacuumed it out. My furnace is old w/o safety features that he mentioned are available today. After talking over options I agreed with Kaleb that instead of putting money into a 36 year old furnace it is time to replace it. The lack of safety features were a big concern to me. He asked if I had any questions throughout the inspection and I appreciated that. I give him 5 stars for his service, going over how the furnace works and how mine was not doing the job. Thanks Kaleb. He was nice to my dogs too!

Len

Repair person Annalise was excellent, professional, confident, polite & quick. It was a pleasure having Annalise perform the repairs she put my mind at ease. Annalise was a Great example for a company sharp enough to hire her. I will request her next time I need anymore work repairs performed. Thank you Grapids & Happy Holidays to you all👌 .

Seth Taylor

Kyle and Annalise were amazing! They showed up on time, walk/talked me through the work and made me feel like our system is going to last. They alsalso helped install a carbon monoxide detector that has a display on it. They also helped fix wiring in our AC that allowed us to use the fan option! Life changing! 10/10 Would recommend these two techs. If customers are always right these two deserve a raise!

Petri McHerron

Repairman was very professional, knowledgeable, and friendly. I would highly recommend Grapids based on their quality and customer service. Installation completed new Furnace, AC, and water heater. Installation guys were excellent. Thank you Paul Lamer for you assistance and patience

Joe Leal

Brandon was the tech who performed the maintenance. He was an extremely knowledgeable tech and I could tell he really loves what he does. He took the time to explain what he had to fix on our furnace. Very thorough. He was also a personable young man. I highly recommend Grapids. I even signed up for their annual HVAC maintenance plan. They will come out every 6 months to check up on our HVAC system and hot water heater.

Michael Haddad

Had them come out and do fall maintenance on my furnace. They also did a manufacturer recall repair. The service technician was on time, friendly and knowledgeable. He explained everything he was doing and finished in a timely manner.

Mike Lowell

We had to call on New Years Even when we woke up with no heat. The company was very helpful on the phone and got someone out before lunch time. The tech, Tanner, that came out was very nice, knowledgeable and diagnosed and fixed the problem. Very happy with our service we received.

Ryan Barger

Manalo came to our home for a free inspection and provided excellent service. He was friendly, knowledgeable, and professional. He conducted a very thorough inspection of my two year old furnace and located several things to keep an eye on as well as provide several solutions and options to remedy the concerns. Mama Lu provided exceptional service.

Amanda Van Heuvelen

Thank you to the Grapids Heating and Cooling staff for providing 5 star service for our home. Todd was the key person in providing an overview of our current furnace and AC. He answered all questions with professionalism. The decision to replace the furnace and AC were made. The 2 installers were fantastic, and when the job was complete they went over what was done, including the new thermostat and all aspects explained. They also respectfully cleaned up when they were done too. It is so nice to have trust in this locally owned company who provided great communication and service with HVAC needs for our home. We will continue to call on Grapids for future HVAC needs.

Jackie Garcia

It was a please to have Luke from Grapids here today to do a maintenance check up on our furnace, a/c and to replace the filter in the tankless hot water heater. Really nice and professional. We are so pleased with all the services Grapids has provided and look forward to having them out again!!! 😊😊 We highly recommend Grapids.

Jennifer Bird

John the technician was very polite and knowledgeable. He was extremely patient in explaining things to me. John was on time and professional. This was our first time using this company and because John was so nice we will be going with them in the future!

David McCleese

The sales representative Erika was very helpful and informative. The techs arrived on time and were incredibly efficient and friendly. They also helped program the thermostat and answered several questions. 10/10 would recommend.

Lisa Reimink

Ethan was knowledgeable, and explained what he was doing and what he found. He took pictures of different areas of concern. Shared his findings with us and went over repair costs and recommendations of possible replacement of unit based on concerns and age of unit. Based on how well we were treated we are looking at meeting the sales team fora new unit

Doug Russ

Brandon came out because we were getting a water leak where the exhaust pipe attaches to the top of the furnace. He replaced the rubber boot w/ hose clamps with a PVC coupler and primer/ glue - it stopped the leak. My only issue is that approximately 4 weeks ago we had our winter furnace check and the tech didn’t notice the rust stains from the water leak. Brandon was great - very personable and anxious to make our experience positive!

Rosie VanBennekom

From the first visit to the installation everyone was very respectful and polite and explained everything really well and we did not feel pressured! Everyone did a great job on making sure what we needed was right for our home. Highly recommend Grapids to everyone!

Sara Jean Schut-Merritt

The entire team was very helpful, knowledgeable and willing to go above and beyond. They installed a new HVAC system in my older home when mine went out. They explained everything, through the entire process, were kind in providing my family heaters when it was very cold and had no heat and even delivered a care package! I would highly recommend them. Chris, Jake and the entire installation team were great. Although not a show peice, I love my new system. :)

Whitney Aleese

Rosie was a sweetie and was able to get me right in for a same day furnace repair. My tech Tanner was amazing! He showed me pictures how dirty my blower wheel was, which I had no idea. Not a log of other hvac companies will do this. He also showed me where my flame sensor was which I appreciate. He was in and out, had my furnace back running in no time. Wasn’t pushy and was very professional and friendly. I used to go with Vredevoogd but am so happy I’ve switched to GRAPIDS. Much more affordable and friendlier staff. Happy customer here. Would highly recommend. :)

Elana Hostetter

Grapids continues to exceed my expectations of how a service and repair company should operate. I have zero complaints and only positives so far. They installed my furnace and hot water heater in 2018 after an emergency and have affordably maintained those units plus my central AC system regularly ever since. Everyone from the schedulers to the service techs are kind, professional, and accommodating. And bonus: they never pressure or upsell.

Jeannette Reister

They were amazing from my frantic call they got to our home within the hour. Helped us out when we truly needed it. An hour later the sent some polite curtious and very patient with my very nosey need to know everything granddaughters. Everything was done in one day so we did mot have to go without heat another night. I highly recommend them.

Terry Andrews

The technician that came out was very courteous and friendly. He explained the findings with us., the furnace was fine except it needed a new filter which he apologized for not having one with him (on back order) and suggested we should look into the possibility of a new water heater. Gave us the checklist. Asa was listed as technician. I would definitely deal with GRAPIDS again.

Connie Wine-Dunn

This is one of the best companies I have worked with. The girls in the office, Tanner, Kris, and the 2 young guys who installed our furnace were awesome. So much respect from everyone. Can't thank all of enough.

Stephanie Friedman

Brandon was very professional and polite. He was thorough in diagnosing my furnace problem and explained to me what the problem was in a manner I could easily understand. I highly recommend him If you’re in need of a furnace repair. Thank you

Jessie Austin

The Serviceman was very professional, and extremely friendly. He went out of his way to make sure I was taken care of, and to give me the best price possible. I’m very happy with the service he provided.

Rich Nyhof

We recently contacted GRapids Heating and Cooling to provide an estimate for replacing our failed 21-year old furnace, air conditioner, and old hot water heater. Paul, the Comfort Consultant, was very pleasant and did an extensive analysis. He described the process and components clearly and patiently to us with professionalism. He then provided a very reasonable cost and we hired them. Tyler, Andrew, Jackson, and Eric did the tearout and installation work the very next day. Working smoothly together and with good humor, they completed the project in one day, without taking a break. They were very focused and intent on doing an excellent job - and they did! The tankless water heater required more venting that was nicely added. We were very pleased with the removal and installation - no clean-up after their work was required! When minor tweaking of the system was requested later, Scott came the day we called to make the adjustments. He was very pleasant and professional. After a couple of weeks, Tyler came to further tweak the system to our great satisfaction. Also a very pleasant professional with whom to work. We still had a few installation questions and contacted the installation manager, Spike. He kindly, patiently, and professionally listened and determined what was needed and made the arrangements. What a great boss he must be! We are very pleased with GRapids workmanship, product, and service. And we will highly recommend them to friends and neighbors. Outstanding!

Cory S

My furnace was acting up and I knew I had an old system including the AC that would need to be replaced at some point. GRapids was quick to come out when I called and were able to get me a next day install as well. GRapids did a great job of working with me to get the best value for my budget, they use quality materials and were very professional. We had a couple of minor aesthetic bits that I had them come back for but they were very quick to respond and resolved those quickly to ensure I was satisfied with my experience. I would certainly recommend GRapids in the future.

Alyssa D'Hoore

Jon and Greg were nothing short of exceptional for us! We had a brand new A/C unit installed over the summer and had them come out for a tune up for our furnace as well. They were friendly, professional, and knowledgeable of everything! Also super gracious as I have been working a lot and my home is not completely clean. We will always call Grapids for out HVAC/Water Heater needs! This is the reason they are best in the area.

Suraj Patra

The professional service who came to our home did a thorough investigation. He was very knowlegeable and did a winderful job of making sure we understood the problem. Provided all the options to me to make a sound decision. Definitely recommend

David Lightfoot

The technician Manalo was prompt, professional, and knowledgeable. He finished the review of our furnace in a timely manner. We would certainly recommend him for service and hope to use him in the future.

Brian Ward

Got a coupon in the mail for a furnance tune-up from Grapids. Thought, hey I've never done that in 8 years of living here, I should probably get on that. A few days later Kaleb was out to look at the system. He provided a comprehensive break down of all suggested repairs and made sure I understood everything along the way. We both decided it was best to install a new system rather than try to repair an aging one (17+ years for both furnance and AC). The very next day John R. is out at my house going over options with me and making sure I'm picking the right furnace and AC unit for our house, a process involving measuring square footage, windows, etc. John is at my house from about 5pm to 8:30pm making sure I'm getting what I need. He even managed to save me thousands of dollars on the furnance and AC package because I was willing to be flexible on scheduling. And when I mean flexible, I mean the very next day at 8:30am, less than 12 hours from ordering the system. The installers (I'm sorry I can't remember the names) came the next day and worked an almost 12 hour day, tearing out the old furnance and AC and installing the new one. And at the end of this 12 hour day, on a Friday mind you, they still took time to go over the system with me and make sure I understood how to work different things. Absolutely incredible service from everyone involved, from the initial repair technician, to the salesperson, to the installers. Now, did I spend too much money? Probably. A little over 17k. But, the service and product provided made me confident in the fact that I was dealing with a company/people that were going to stand behind their product and be ready to assist me should I have any issues for the life of my new furnance and AC. In my mind, that's worth the price premium. As a thank you, they even sent a cookie basket. My 3 year old definitely approved!

The1jae Anderson

We had a concern about the smell coming from our furnace. Grapids called early, I was able to text them, they were able to come out the same day, the technician Manny was professional and friendly, and they didn’t break the bank for the inspection. Great experience from beginning to end!

Judith Gunia

Patrick was my service technician. He presented both himself and the company well. Very knowledgeable and answered my questions fully. Will definitely use this company again.

Angie Nowak

Matt was amazing. I was very comfortable having him in our home. Very honest and thorough… would highly recommend him to all my family and friends!

Rob Wildman

I will use them again in the future. They came out on time and fixed our complex radiant heating/boiler system. The technician also answered all my questions and explained how the system works so I can have some basic knowledge.

Brian McCoy

They provided a free hvac tune up and found some issues with my older furnace. They provided a quote on the spot, came back two days later and repaired my furnace. I would definitely recommend their repair services.

Jessica Huelga

Fantastic! Everything down from getting scheduled for a quote, the value, and the installation! Very professional, friendly, and knowledgeable. Would recommend and would use them again for any future services! The basket of cookies as a thank you was the cherry on top.

Mike Jonkman

Brandon was very personable and knowledgeable. We appreciated his expertise as friendly attitude. We will definitely be recommending Grapids in the future. Thank you!

Adam Stratton

I used GRapids for DTE's $75 rebate program deal right now. I didn't know they currently do not do plumbing as far as being able to see if my shower valve is adjustable in order to turn it up. However, Hunter & his trainee LiLi we're very nice & had a straight forward visual they showed me as to what exactly they were going to be doing. About an hour & a half later they were done and gone. Thank you both for taking the time to understand my home & help my furnace from short cycling. Who knew I had to have all my registers open as about half were closed lol.

Kim Baragar

Mitch did a very thorough check of my furnace and AC! Explained everything very clearly. The monthly maintenance program is a win win, I am very pleased with my service today and now have piece of mind.

Marcus Savage

Nolan was very informative and professional while performing preventative maintenance on my HVAC system. He let me know his ETA and debriefed following inspection. Always have had a great experience with GRAPIDS. 10/10 would refer others.

Michael Beerhorst

Annalise did a great job! She quickly identified the issue that was causing my furnace to repeatedly shutoff, clearly communicated the problem, provided me with repair options and promptly made the repair. Grapids Home Services will be my first option for all future HVAC repairs. Thanks!

Christina Beach

Our heating system wasn't working properly. Nolan found and fixed the problem. He explained the issue to us very well. We are members (you pay a small monthly fee) and I recommend everyone to become members! The diagnostic was free and and they came out that day which was a Friday night! We are very pleased with their service and will continue using them in the future.

Phil Sullivan

Eric performed a diagnostic test to verify our boiler was working properly. He was very knowledgeable, friendly and professional. Will call them again!

l MoJo l

Grapids is a great company to work with! I highly recommend them to anyone. Every one of their employees I’ve encountered has been very friendly and professional.

Gwenn Kozlow

Our Grapids serviceman was courteous, professional, and knowledgeable. He was able to fix several issues the same day and couldn’t have been kinder.

Em M

I was smelling something in the house so called the gas company. They came out and told me our furnace was pumping carbon monoxide into the house and they had to disconnect everything. It's Friday morning, its 12 degrees outside and we now have no heat. I called a couple companies (this being my third one, I just went down a list). The first said we were out of their travel zone, the second couldn't come till Monday. Grapids was at my house by 3:30 on a Friday. We went through everything that was needed. Went through my expectations. We knew we needed everything replaced. It was not a cat and mouse game. We told them what we wanted and they delivered. It is now Saturday, yes the next day Saturday, and they just left and we have heat again. Two days with no heat in Feburary, in Michign is enough! They saw we had two small children and made it a priority to get heat back into our house. Every person we came in contact with from this company was fantastic. I am really glad we ended up having them come out. They left the house clean and as spotless as when they came in.

Shirley JacksonDavis

Enjoy how thorough GRheating service staff are. They are extremely knowledgeable. ASA was my service Man today. He tuned up my furnace and checked my water heater.

Dave P (Dave)

We knowingly paid top dollar for what was expected to be top quality service. We had our furnace replaced, water heater replaced, and a new AC installed. The water heater’s gas line had a leak when they left (they didn’t perform gas leak test or bubble test upon installing new pipes), I had to ask for my 20 year old gas valves to be replaced (for some reason that isn’t standard on new installs for this company), they didn’t reseal the water heater exhaust vent (when they came back out after I called, they just put new silicone over the old, no cleanup), they didn’t seal the electrical wires leaving my basement going out to the new AC (it was behind the electrical box so maybe they didn’t think I’d notice?). We made the installation as easy as possible. We removed the basement ceiling so they could easily run everything, we supplied them with water bottles, pop tarts, and individual bags of chips to keep morale up during their work day. It should’ve been an easy 5-star customer. By no means am I a professional, which has me worried there’s plenty more wrong I didn’t catch. My friends mentioned they wouldn’t have noticed anything but the gas leak. At this point, I wouldn’t recommend to family or friends. The attached photos show: 1. Left side is the new hole they made and sealed, the right is the water heater exhaust they didn’t seal up 2. That’s a junction with soapy water to show the gas leak they left the house with (you could easily smell it when you opened the door) 3. Behind the electrical shut off box, the hole with wires coming out from the house was not sealed Update: all has been fixed and even follow up appointment to check the system for the 3 year service plan has already been performed. Good company, good employees, just a one-off experience if I had to attest to the original post. At this point I would recommend their services

molly murdock

They came to troubleshoot my electric hot water heater. I called after-hours on a Thursday and they were here by 10am on Friday. They did an excellent job and were professional. Highly recommend.

Jen Buchanan

Brent and his partner were here removed and installed both a new furnace and central air unit in under 6 hours. Very professional and did amazing work!

Lisa Malin

The two men that showed up were very professional and friendly. They weren't able to fix my heater, but was able to set up for someone to come quote out a new furnace same day.

James Miller

Manalo was very kind, professional, and knowledgeable. Took the extra time to explain in detail the troubles with our furnace, and what options would be best to fix our issues. Highly recommended!! Thank you!

Grant Cook

Manalo did an excellent job! He was courteous and professional. He took the time to explain everything and show me everything I needed to know. He definititely went above and beyond!

Ginja Ninja

Have been using them since buying my house 3 years ago and they have always been extremely helpful and professional. They have competitive prices and they break things down so that I can understand and don't feel taken advantage of. I love the work they do!

Lynne McGarry

Great company and great service. He fixed our gas fireplaces, he knew exactly what needed to be done. Very respectful of house.

Aron Jurries

I was really impressed with how professional the technicians. How informative they were and how they did what they could to accommodate to my wants/needs. Very patient and I would recommend them and use them again

Charlotte Irish

I get regular annual service but today was great. Annalise knew what she was doing, confident and shared her knowledge with. I like that. 5stars

Eric Closson

Grapids came through on short notice today repairing our furnace on short notice before hosting family for Thanksgiving tomorrow. Very thankful for their responsiveness and service today!

Alyssa Cairns

We always appreciate the professionalism and quality of service from the techs who offer maintenance checks. They listen to our concerns, diagnose the problem, and fix as much as they can’t on-site each time!

Matt Provot

They were very prompt and knowledgeable. Great service, fair price. It doesn't get much better than that!

Tamara alissa

Asa, the tech, was so polite and courteous. He made sure he wore his shoe covers! He was knowledgeable and friendly. Such a great guy!

Baird Ritter

Excellent service response for an emergency repair. Completed quickly at a very reasonable price. IMHO, the BEST in Grand Rapids!!!

michele Booth

He searched the entire house for any carbon leaks and didn’t find any. And since we no longer have detector I purchased one and he installed it too. I was very happy with his service and knowledge and advice.

Nick Taylor

Hunter was an outstanding technician. He was very informative, respectful and professional. I would definitely recommend to anyone.

Nermin Elmi

I had maintenance services before and no one did like Manalo thru service If previous people would’ve done there job a thru service like Manalo I wouldn’t be here Would’ve fix it before get that worst nowI might need a new furnace Manalo is very professional and know his job I will Recomended him to others but specific to ask for him no others Than you Manalo wish you the best

Mary Bishop

Matt was very knowledgeable, kind and concise in his explanations of his assessment of my units. He was also very professional and polite.

Zach Smith

Paul was great during the sales process. The installation team was quick, efficient and cleaned up well.

Scott Prater

Employee was amazing, went through everything step by step explaining what could be wrong and eliminating all possible potential issues, find the problem and fixing our furnace. Pure professional. Thanks

Randy Westerlund

Sales a bit agressive. Definitely a sales pitch to buy immediately. Purchased as old system was needing to many repairs. Installation guys were great. Called for service on Friday evening. Prompt service and polite repairman. Got it back up in minutes.

Stephen B

They came out yesterday and did a preventative maintenance and scheduled a cleaning of the burners for my unit for the next day. Very quick and efficient and didn’t push anything on me that I said no to!

Robert Alicea

I had a water heater installed and the team was on time, professional, and thorough in getting the job complete. I would recommend Grapids!

Jeff Tromp

Grand Rapids Heating and Cooling has always given me outstanding service. Their techs take their time and get the job done right. Highly Recommend.

Y P

The technician, Kyle, came with a trainee to serve my central AC maintenance. Both were polite and patient. Details about examination were reported and explained. Although some repairs needed, I was very happy to have them check and ensure my system is good to go. Appreciate their quality service! Grant and Erik did the maintenance and repair. Both were professional and responsive. Eric and Jackson did the HVAC installation professionally. All my questions were answered politely and immediately. The installation team leader, Scott, dropped by to make sure the installation went as it should be and responded to my questions and requests promptly. Kris, Jake and Andrea of sales dept worked hard with me to secure a bill that worked for me. Overall, I am happy with the Grapids Heating and Cooling’s services and quality.

Bryan Wyzgoski

One year checkup was completed thoroughly, detailed, and was a great refresher on how to properly maintain our HVAC system. Thank you!

Jennifer Stumpo

The team at Grapids is amazing! Justin came out to look over our system and diagnose the issues we were having. He was super friendly and very thorough going over all the information. We ended up needing to replace our system and they literally had their team out the next day. Brent and Harris came and replaced our furnace and A/C and again, they were very thorough. They kept me informed of where they were at in the process and after installation, walked me through everything I needed to know about our new system. Very impressed with Grapids. They will continue to get my business.

Christopher Markey

Everything was great starting with the quote. The person that came out was very informative and talked me through the whole process. Then the installers were there the next day and finished my new AC and Furnace Installation. Everything looks super professionally done and doesn't look like some hackmaster came in here. Very very impressed with the service. Big shout out to Erika for the awesome job getting us the package we wanted and Brady and Jim for the awesome install!!!! Thanks Grapids!!!

Eric Swartout

Called Grapids after another company (which I will not name here) installed a new AC unit incorrectly and wouldn't honor their warranty and fix the issue. After weeks of trying to get in touch with the "other company" and failing, we finally decided to try Grapids. They answered the phones immediately and were able to come out and take a look at the system the next day. They had great communication leading up to the appointment and were able to identify and fix the issue quickly and painlessly. When all was said and done the prices for the fix were incredibly fair as well. Definitely more likely to use Grapids in the future versus going back to the "other company". Definitely recommend.

Brianda Potter

I can’t say more nice things about this company! We reached out to our original installing AC unit company, whom cancelled on us twice in the same week and recommended we find someone else. After researching and reaching out to several companies, Grapids was the most professional, kind, and helpful! They were able to get me on the schedule for service the next day and were able to come earlier than originally scheduled which for us was PERFECT! The office staff was so helpful and kind on the phone, and Kyle came out to service our unit. He was so professional and nice. Talked me through all of our options and diagnosed our AC problem quickly. We now have our furnace and AC unit running again. We have a plan on what needs to happen with our system in the future and plans to come out routinely to make sure we everything is working the way it should. Kyle was great and I will recommend Grapids to EVERYONE!

Zack Simmons

Alex was absolutely awesome, very informative and tried everything to figure out the problem. Chris, the salesman, clearly explained our options and never felt pushy. And then the techs Brady and Jim finished the project incredibly quickly and left the space looking better than it was when they came. The pricing is very fair and was lower than expected, which is always welcome. Their Service Partner Plan, at the time of posting this, is 15 dollars a month which is cheaper than some competitors and is a great deal for the perks you receive. Thanks to everyone I spoke with, you guys were excellent!

jonathan Beatty

Had issues with our AC unit after experiencing a black out a day prior. Made one call, and after being passed to someone else in the office they took my information and said someone would call within the next 30 mins, which they actually did. We got scheduled for a tech to come out, and he arrived in the front of the time window we were told. Fixed the problem, explained what was the issue and how we could prevent it with some further upgrades, which he was also able to do right then and there. Overall my experience with this company has been very good and you can tell they want to make sure they do a great job the first time and not rush through to get to the next one. Would recommend to anyone who’s looking for repair work done.

J. Mill

I had Grapids Heating & Cooling come out for an inspection of my systems. They were on time & very flexible with my scheduling. I had something come up earlier in the day and they made time for me later in the day. The man that came, , very extremely professional, knowledgeable, and not pushing whatsoever. He laid out all my options & allowed me time to decide what I felt was the best route. Highly recommend!!

Kevin S

I’ve got to say, Bobby was so patient, thorough, and professional. I am so satisfied with the service we got. Bobby answered all of my questions and waited for my wife to get home to update her, too. These experiences can be difficult, especially if someone is trying to get you to buy this and that and you do not feel that you are getting straight answers. The service ended with my wife and I feeling confident about what happened and what the options moving forward are. While I don’t look forward to the next heating/cooling problem at my house, I am happy that we can feel confident on who to call next time.

Rebecca Friend

They were very helpful and gave me alot of information. They figured out my heater issue and now I can be nice and warm. Would definitely recommend 👍🏻 …

Brian Vo

Kyle did a great job diagnosing and inspecting our broken furnace. He was professional and very through with his work, highly recommend!

Al Duncanson

Hunter came out for a tune up, cleaned everything, gave me tips to maintain my system, and did a great job!

Dale Hooker

Annalise did an outstanding job doing a system tuneup on our HVAC system. She was very professional, explained well the issues that were encountered and was a lot of fun! She was able to fix what needed to be fixed immediately and did a great job. Would highly recommend her and the company if you need any kind of HVAC work

Thomas Overly

Worked with two different people from Grapids, and both were exceptional. They were able to get to us quickly, and the only thing we had to wait on was a new motor for our condenser. Polite, thorough, and professional in every way.

Donna Jackson

We had a great experience with the installation of a replacement furnace, A/C, and hot water tank. The only thing keeping the overall experience from being 5 star, is the sales quote process. I had the same feeling as when you go to buy a new car, right down to the part where they have to go talk to the manager to get a price ok, and you know they are going to come back higher. Even if we got the beat price ever given, we felt like we had to work too hard for it, and it became adversarial with the salesman. Not the kind of experience I would want to duplicate, and who knows, I could have paid $1000 or $2000 more than the person they quoted the day before. The advertisement for Buy an A/C, get a free furnace isn’t the exact deal either, so the whole sales process leaves you feel dirty at the end of it. Hopefully the product is quality and works for years so we don’t have to go through all this again anytime soon.

Don Young

The technician showed up within two hours of placing a call. He made an analysis of the system inside and out and was able to find the issue within a few minutes. He repaired the system, explaining his actions constantly. The house is now cooling down. He was professional and friendly. Price was on the high end of average from what I could determine from some Google searches, but was not exorbitant. Sometimes you get what you pay for.

AARON LINSLEY

Easy to schedule an appointment. They were right on time. Very polite and professional. Described what was going on before doing any work. Prices seem very reasonable. Definitely recommended!

Kassie O'Brien

Our technician Alex did a fantastic job. He kindly and patiently responded to all of my questions and took his time on our tune up. He explained things in a way that was easy to understand. He was extremely polite, professional, and knowledgeable. I appreciated him being respectful of our home by wearing shoe covers at all times. I would recommend him to anyone who asks. Communicating with Grapids was easy via texting. Update: Today we had another inspection on our new system and our technician Kyle was amazing. He educated us on pertinent information and listened to us well. He was very kind and did a superb job. I would also recommend him to anyone who needed it. Thank you, Kyle!

Paul Lamer

I use this company for everything HVAC-related. They're extremely friendly, professional, and knowledgeable. They explain everything in a way that is easy to understand so that I know what is going on - and they don't TELL me what to do. They inform/educate me, show me my options, answer my questions, and allow me to make my own decision. I don't often write reviews, but this is an exceptional company with employees who take pride in what they do. Whatever they're doing, they're doing something right. Thank you so much!

Benzo Cannonball

Justin was very helpful in explaining everything to us professionally & honestly, he was effectively efficient, patient & friendly regarding our heating & cooling units. Very knowledgeable individual & trusted in his field of service. Grapids keep Justin around he's a very bright young man & knows what he's talking about! Thanks for your great assessment on our equipment! 👍😀👍

marissa diaz

Manalo was very professional. Explain exactly what was going on with my system and gave me options for the next steps.

Cyndi Sullivan

Brandon was excellent. He was very professional, courteous, knowledgeable and explained everything very well and in terms I could easily understand. Outstanding service.

Janelle Evans

I had routine maintenance done on a unit I purchased from them a few year ago. They are good at contacting me for the appointment and the technicians are always courteous and knowledgeable. I highly recommend Grapids Heating & Cooling and will always call them first for my HVAC needs.

Mario Passera

Service tech Hunter installed an iWave air purifier in our HVAC. Very nice and informative guy. Did a great job. I appreciated his professionalism.

Demon 3406pk

The salesperson Shane was totally awesome sat with us.. talked us through everything explain everything to where we understood it didn't go through it like textbook professional he talked to us straight up gave it to us broke down to where we could understand that he was totally awesome I would have him in my house anytime. And when I say I'd have these people in my house all the time you got to realize something I don't like to have strangers in my house and these guys aren't strangers they're friends now. Service installation way above excellent I don't think there is a word to describe the installation the professionalism these guys are just off the charts . AWESOME Webster needs to come up with a new word to describe what a job these guys did is off the charts AWESOME good just not cover it. Eric and Jackson total professionals when they came into my house like I've known him for years or like family I would have them in my house even if I didn't have any HVAC work done AWESOME young men.

Matt H

Called GR heating to look into my hot water heater. They came out the same day. They were professional, knowledgeable, and told me the problem, and the corrective actions to fix it. I will use them again.

Karen Velzen

Jalen was excellent at what he did and in the explanation he explained to me. He was very thorough! I am very pleased with this first encounter with Grapids!

Robin Green

WOW...so THIS IS HOW QUALITY customer service is performed!! Hunter explained not only how they can maintain my new HVAC system, but what small things I can do as well. Hunter even confirmed I had a small gas leak at the actual meter outside. I called DTE and they arrived before Hunter left and confirmed what he had found. THANK YOU!!

Marlene Kruizenga

ASA was very kind, friendly, and professional and polite. He explained everything. Did a great job. Would recommend Asa to every every one.

Amy Mroch

Lots of communication from the tech regarding our repair. He was transparent about other things he noticed but I didn’t feel pressured to keep adding services. The tech was also very understanding about our pets!

Timothy Newton

Tanner was incredibly friendly, helpful and professional. He made sure we knew and understood all our options for repairs and got what we needed.

Roger Taylor

A home chore I knew I should do but never found time to do, I retired so I'm busy. Grapids sent a nice young man to take care of flushing my hot water heater at a resonable price.

Chris King

I had two technicians come today. Jan 10,2023 to look at my hot water heater and recommended I get a new water heater because unfortunately mine had too much damage and corrosion and needed to be replaced anyways because of age. The two technicians, Caleb (I think that's his name.) And Melissa we're very polite, very helpful and very patient with my questions. And did a good job explaining everything to me. 🙂

Kathy Bilski

Very professional. Speedy service, good work. Miles and Annalise did a wonderful job. They installed 2 water heaters in record time.

Eric Schimke

Provided overview of USE and EFFICIENCY of older gas fueled fireplace. Also did some basic cleaning of fireplace interior. Very polite and informative.

Ben Irwin

Furnace stoped working and Grapids came out the same day to take care of it. The technician was extremely professional, thoughtful, and a delight to work with.

Barb Payson

Service people came in time allotted. Spent a good hour reviewing the system. Pointed out some issues but not pressured to fix them. They were clean and polite.

Chris

Annalise did a great job of diagnosing the problem and fixing it! Did such a great job! Truly a 5 star experience!

Tenneil Lemmen

Very helpful, informative, and timely. Professional and courteous service. I feel confident going into a Michigan winter with GR Heating pros. Thank you for your service

Ethan Bratcher

John and Lily were great! They were very thorough, informative, and very professional!

Nick Arthur

Hunter was awesome. Fixed my problem, triple checked his work and was very personable. 100% recommend Grapids.

Rachel Wassink

Mitch was fantastic! Friendly, knowledgeable and professional. Highly recommend having Mitch and Grapids come out for a tune up!

Carsen Boyd

I had to get a new ac unit and furnace and Paul was absolutely phenomenal and spent over an hour with me, explained everything in detail and walked me through all my options. He was super friendly and even communicated with us after he had left. He came back during the instillation to check on the process. Couldn’t recommend him and GRapids more!

Dan

Very professional, Annalise did a great job explaining my options without any undue pressure. Well done!

Marisol Castro

Brady and Jim were excellent in the service they provided us. They were courteos, knowledgeable, overall we were very impressed with them and Erika. We are very happy that we chose this company for our AC needs. We would recommend them to anyone and everyone!! You will be in the best hands with this company!!!🙂🙂🙂🙂🙂 ⭐️⭐️⭐️⭐️⭐️

TROY AUBREY

Young professional was very knowledgeable, courteous and respectful. Answered all my questions and explained a few things I didn’t know. Highly appreciated!

Jeff Young

Very friendly staff and workers! Fixed the issue with my boiler not firing and the price wasn’t bad! Highly recommended if in need of repair.

Tricia Host

After getting a referral from our neighbors for Grapids, we decided to call them when we had an issue . Max from Grapids came to check out our furnace and assess the noise we heard coming from our furnace. He was incredibly polite and professional and helped me understand the issue and addressed any questions I had in detail. He took a look at our water heater as well and gave us advice to replace it due to it leaking. He gave us quotes as well as different options and helped us through everything. I would highly recommend Grapids to anyone and we were pleased with the great care Max took with us today!

Denise Smith

Kaleb was awesome! Response time was great and everybody was very professional!

Mark Kennedy

Jon did. Great job! He communicated everything he was doing and what he was planning to do. Thank you!!

Travis West

Jim did a great job, coming out first thing in the morning the same day we called to fix our furnace the Monday after Christmas! He presented us with various options to improve our air quality based on our needs, and got us the best deal he could for our new filter system. He was gracious and kind, making sure he communicated everything clearly and teaching me how to replace filters, etc. Highly recommend Grapids!

Jon Redding

Explained the process thoroughly from first phone call to finished install. All were friendly and professional. Well done!

Tim King

I dealt with 3 separate technicians and all were extremely helpful and friendly. They took time to answer any questions I had and were respectful of my home. Miles was just out to do some furnace repairs and did an excellent job and answered every question I had for him. He also discussed ways to more efficiently heat our home and try to limit the amount of propane we go through during the winter months. I would recommend this business and will continue to use them in the future.

Ashley S

Justin was on time, professional and very knowledgeable of all of the systems. He took the time to show me why he was making any recommendations for service in the future along with explaining the pros and cons of each. He was very friendly, relatable and never made me feel like he was pushing any services on me. If all technicians at Grapids Heating and Cooling are this proficient then would highly recommend this company to anyone.

Stephen Devereaux

Got me in quick and took great care of me. Super friendly, open and transparent. Kyle knew his stuff but still took time to quadruple check everything. I had called because my thermostat wasn't getting power from the house, but Kyle caught and fixed a leak that could have short circuited the whole system and cost me thousands of dollars. Top notch. Highly recommend.

Dale Kuikstra

Your service guy was professional and courteous at all times. And extremely knowledgeable!

Matt Watson

GRapids heating and cooling is always professional and on time. Easy to schedule and reschedule if I need to.

Thomas Kormos

Install of surge protection on my furnace and ac which were new in April 2022. Although we don’t have many power surges I prefer to be proactive.

Stevie Combs

Our tech, Hunter, came out today for our first 6 month service. He was very pleasant to work with. He went above and beyond to do the scheduled maintenance and answer our questions about the ins and outs of our unit. He took time to look over our install notes and even caught a small oversight that could potentially save us a lot of money in the future. Every person I have worked with from GRapids from Michele and her team who did the install through our first service have been top notch!

Pat Riley JR

Went well tech pinpointed an error and after I agreed he repaired the furnace. Explained what th issue was as he determined it.

Dana DuMond

Ethan from Grapids Heating and Cooling came out to evaluate our HVAC system. He was extremely thorough in his evaluation! I appreciate how up front he was about expected costs for repairs and that he explained/showed me pictures of concerning damage. Ethan was very polite and courteous about his recommendations, it was a pleasure working with him!

Laura Jayne

I already forgot his name but i will not forget his service! This was an incredibly complicated and stressful time for me, and the stress was causing me to shut down and panic. This particular repair person was AMAZING. Kind, patient, and explained how the heating system works and how I can prevent future issues SO well. The issue with my furnace was solved quickly and thoroughly, to make sure no other issues would arise. He even helped knock down the price which was my biggest concern. I will be recommending this place to anyone and everyone just because of this wonderful individual. Hopefully Grapids can sort out this man's name, cause he deserves a raise!

Mike Goodyke

We had Brandon come out to do a maintenance check and found out we needed a complete HVAC system he was very thorough, polite and professional. Chris came and helped us choose the right options for the system, then Brady and Connor installed our HVAC system the next day on time and we’re very professional and efficient. They left no mess and explained what they did to me in a professional manner. Would highly recommend them for work and use them all again without a doubt thanks again for all you’re great work.

Rebecca Schneider

They are always professional and show up on time. Techs are always friendly and helpful and explain everything. They are affordable.

Jim Law

I'm very satisfied with the service I received and would recommend them to everyone. They did more than they were contracted to at no additional cost to me. The technicians were knowledgeable and super friendly, they worked late into the evening in order to finish the job in one day. Contacting them has proven to be an excellent decision.

Marilyn Van Koevering

Everyone that I talked with or encountered were very knowledgeable, professional and on time. I would recommend GRapids to anyone that needs service on their AC or needs to replace a furnace and hot water heater. They came on a Friday to give me an estimate and they were here on Saturday to install.

R Shier

Grapids has a terrific members service plan. Today Bobby checked our furnace, thermostat, and humidifier. He also changed the filter and made sure everything was in good working order. He was very personable and spent a few extra minutes conversing with me. In my book that makes for a great service call. Thank you!

Michelle Grabinski

Brandon came out to diagnose and try to repair our AC unit. He was on time, professional, explained everything very well and did a thorough job. Unfortunately our repair was a big one so we decided to hold off and get a quote for a new unit. Brandon did a great job coordinating a meeting for the next morning and explaining everything. Even though we didn’t get AC tonight, I’m happy with the time Brandon took to try everything he could to fix it.

Pat Batka

We had great service and explained everything very thorough. We will definitely use them again

Toni Blais

We had two guys come out today. Mitch told us everything works but it's twenty years old its going to have to be replaced sooner rather then later. Then Paul came within the hour to give us a quote for a new unit and we did it! Paul sold us on not only the unit but his company and his boss. We bought the house six months ago and it tanked my credit but he stayed and made a deal that fit our needs and our credit! So far I'm so happy we were able to make it work. Thank you Paul!!!! Thank you Mitch. It was so nice to sit through a sales appointment that didn't feel pressured.

Megan D

I highly recommend Grapids Heating and Cooling! They are knowledgeable, efficient, friendly, and the equipment they install is the best! We love our tankless water heater, furnace, and a/c! Our energy bills are lower and our house is more comfortable! Totally worth the investment!! The Grapids technicians always exceed our expectations! Shout out to Justin who completed our system check up today! He was so helpful in answering my questions and explaining things in a down to earth way, it was like talking to a friend.

Justin McCoy

Extremely timely, professional, and thorough. Kyle helped me identify our main issue and make the minor repair immediately. He then did a full diagnostic on the furnace and water heater, and since I am a new homeowner, taught me everything I need to know and be on the lookout for. He gave several options at the end, was straightforward, honest, and kind. Really enjoyed working with Kyle, and I’ll definitely reach out to this company when issues arise in the future.

Rebecca Henning

Jon was very professional and gave us a lot of helpful information about our boiler and ongoing maintenance.

Shawn Neal

Great diagnostic of my AC unit and Furnace. Very thorough and walked me through everything. I opted out of the service because of the cost. Not to say they are more expensive than other HVAC companies.. but most parts recommended for replacement are a fraction of the cost and can be ordered on Amazon. Cleaning blowers, coils, pumps etc. are also far overpriced in the industry and an easy upsell for unaware homeowners. Long story short I am doing the recommended work myself for $150 (including the diagnostic fee i paid GRCooling) compared to the quoted $2000. Again, great diagnostic, but seriously not worth the price gouging for maintenance and cleaning this industry is known for. I gave 4 stars knowing its an industry problem, not a company problem. They were professional, on time, and thorough.

Jessica Pfeiffer

We had Duncan from Grapids out to check on our HVAC system in March. He spent over an hour explaining our options to us and they were even able to have someone come out to repair the very next day (didn't work for us because we would be out of town). When our system began acting up in September, we called to have them come back out. Luke came out and was amazing at explaining to us what needed to be done with our unit. He said we would need someone to come out to quote us and we requested Duncan. Duncan again came out and went above and beyond what we could have ever expected at explaining to us yet again what to expect with Grapids service. We ended up having our AC and heater completely replaced by Eric, Aidan and Sam who were phenomenal. Overall, the company was such high quality and we are very happy with our choice to have Grapids take care of our home needs. Highly recommend.

Sandra Capone

Alex made our home heating tune-up experience wonderful. He was professional and courteous and on time. He explained everything in detail so that I could even understand it. Since there was two different homes that he was servicing for me today we found him to be most patient with our concerns. I gladly took his card and look forward to him servicing our furnace personally. You need more employees like Alex. He is an asset to your company.

Jordan Chulski

Great experience with Duncan at Grapids! He was very thorough explaining what was needed and the costs. Also the guys, Alex and Brady that replaced our furnace and installed an AC were very professional and informative. They were able to come my only day off during the week to do the installations and didn't mind my very persistent pets trying to get attention from them all day. Would definitely recommend!

Jessica Spitters

We had Nick over for a tune-up and he took great care of us! He was thorough, kind, and informative. We’ve been working with Grapids for 5 years and haven’t had a bad experience yet. I would - and have! - recommend them to anyone. I also recommend having the Service Partner Plan. They do regular check-ups (included!), discounts on parts and service, and show up super fast when something goes wrong. I was hesitant when they offered the plan, but I PROMISE you it’s worth every penny!

Neisa Smalligan

The technician was very helpful and professional. He explained aspects of my system to me and helped me to understand what would be beneficial for me to consider. When he was finished and writing up the paperwork, I was surprised to see that the company is still using the antiquated system of having a technician hand write the service details on a piece of cardstock though! With all the technology at our fingertips, there is a better way. It seems very ecologically irresponsible for a company to be wasting paper, especially a company that would probably express the importance of energy efficient systems. I appreciate Grapids for the genuine service I received today. but I hope the next time I use the company it will have updated the technology side of the paperwork.

Mr. Kay

Very professional and was able to come the same day we called. They completed a warranty repair on our AC unit and we're getting a quote for furnace and water heater installation. Great company to work with!

Kaylee White

Justin did an amazing job. He was very thorough with his work and made sure to explain every step he was taking. Very friendly, made sure we had the best experience. Will hire again!!

Terry T

The inspections were very thorough. I received a detailed list and explanation of the status and potential problems regarding my HAC and water heater systems, along with cost estimates to resolve issues. Although there were numerous concerns pointed out to me, I did not feel pushed to make any commitments at this time. The service person was professional and friendly.

Jennifer Bagley

Our AC wasn't performing the way that it should on a Friday. We called Grapids Saturday early morning and they set us up with the next open available time for a technician to come and do a thorough inspection of everything, inside and out, same day. By noon, I received a text from Tanner saying he was on the way! I'm very happy with his professionalism, he didn't mind me watching over his shoulder and asking several questions while he was here. Explained everything he was doing, what my readings were for our equipment. Friendly, straight forward service. Able to make follow up appointments for other services quickly without long wait times. Will recommend to family/friends.

Valerie Woods

I had an excellent experience with Grand Rapids Heating and Cooling. Max the technician was awesome. He was very knowledgeable, and explained in detail the issues I was having with my furnace. He worked his magic, and my furnace is working very well!!! I will definitely use them again, and recommend Grand Rapids Heating and Cooling to my family, and friends.

Ken St. John

Our technician, John, worked all afternoon to troubleshoot our faulty hot water heater. When we both concluded that this was fruitless and needed to replace, he worked hard to prioritize our case, get an installation lined up for Saturday morning and make sure that we were delighted with the service. We most definitely were and have been thrilled with Grapids service since we started with them last year. Fantastic customer focus and great technical understanding!!

Leslie Bell

Manalo the Technician on time, very thorough in explaining what to expect during the service call and what was done. Assured me the system was in good working condition and going over the invoice with me. Very satisfied with the service I received today.

Danielle Hamlet

Always timely and responsive, giving multiple options to help keep my furnace running well!

Tamie VanNorman

I was apprehensive at first, I had scheduled the appointment and forgotten to tell my husband. So he was out fishing when our technician arrived. However, Alex was phenomenal. He took time to show me pictures of the inside of my heating and cooling units and explained the issues so that I was able to understand. He was courteous, polite and wore covers on his shoes without my asking him to. He was not pushy when he explained my repair choices and respected my decision. I cannot say enough about how great my experience was with GR Heating and cooling.

mininja

After a rocky start and some dropped promises. I can say this. They are a bit higher priced yes. But the trade off is for a company that for the first time in my life, truly wants to make the customer happy. They have gone WAY ABOVE AND BEYOND in the long run. The install guys missed a few things that i found out a while later. I called explained what had happened. Within 24 hours they did what should have happened on day one along with ALOT extra to make me as a customer feel whole. Not only were they out and fixed a faulty ignition with in a hour of calling but sent out extra techs the next day to do duct work FREE. I can not say it enough. Yes they are more expensive. The value added services are well worth the money.

Angela Scully-DeWolf

Neil was amazing!!! Our humidifier was not operating so he wired terminal board and now it works! The thermostat to the humidifier is not functioning so we will be using your services again to have Neil installed a new main Nest thermostat in the fall. Thanks so much Grapids!!!!

Sam Avila (SA Real Estate)

My hvac went down the Friday before Memorial Day. I was quoted on Saturday and had a new system installed on Tuesday. Great service, the install guys were great and knowledgeable. Of course I did not want to spend the cost of a new system but dealing with GRapids heating made it easier. Great company and employees.

Robert Watters

I would give this company a five-star rating. They took out our old furnace and air conditioner and put in all new. They said they were going to be here at 8:00 and they were. They had it all done in few hours . We are nonsmokers and we did not have to put up with any secondhand smoke or cigarette butts outside. They laid down a covering on our wood floors and carpet going downstairs and cleaned up their mess. We also received a new updated ecobee thermostat in which we knew nothing about and they explained every little detail to us. They treated us like customers should be treated. Thanks again guys.

Sara Brennan

My service provider was outstanding. He was efficient, kind, knowledgeable, and very thorough.

Melisa Stout

The company was very accommodating of my schedule. They communicated via text and/or phone, as needed. Mitch was the technician who came to my house. He was polite, professional and communicated what services he performed and recommendations for heating plans. There was no heavy sales pitch; just facts and recommendations.

Timothy Powell

While we weren’t able to fix the issue yet, Luke and his team were very knowledgeable and professional. Showed me everything thing that has issues and gave me several options. We have a consultation scheduled for a new unit now.

Michelle Fales

Our AC went out in August. They sent a technician to check it out on a Saturday. He did a thorough inspection and reviewed our options. Given the age of our AC and furnace and cost to fix the AC, we went with replacing our system. Michelle came out that day and reviewed our options. She was friendly and enjoyable to work with on our project. They were able to install our new units on Monday. Nick, Brady, Brent and Tyler worked all day. They did a great job! We were impressed by their professionalism, work ethic, and finished products. I would recommend them to my family and friends.

Noreen O'Neill

Hunter, our tech, was phenomenal. He was highly communicative from start to finish, constantly updating us about the process and what we could expect at each step. He provided us thorough details as he ran through all available options. Cannot recommend highly enough.

Pedro Martinez

From the quick and immediate service I received to solve the initial problem, Justin was extremely professional, thorough, and informative in his inspection. Witch allowed me to make the right decision for my family and I. That was to fix the problem. And to the repairman I briefly got to meet. Because I was on my way out the door. Thank you! When I returned home later that night. The system was on and running. To the quote I received from Chris. Whom was all so extremely professional, thorough, and informative. Witch again allowed me to make the right decision for my family and I. Not one time did Chris make feel pressured, guilty, or ashamed in witch way I was trying to make a discussion. As a home owner. And I’m sure you can agree, homeowners we try to save any type of money we can. And any type of equipment we can, so We don’t have to spend as much money as we have to! Chris was very good at explaining all the highs/lows & ups/downs to the different scenarios I could have chose from. And with that, I chose to replace the old and bring in the new!!! And the final installation crew. Brady, Tyler, Jim. As I have said before the professionalism, the thoroughness, and speed in witch they worked. Was tremendously exceptional!! And the extra care they took to put things in more covenant spots= Drains/filter’s/braces. It actually made me feel as if it were their home, they where installing this unit in. And for that I’m extremely grateful! And thank you! From the first phone call, to the final hand shake! From start, to finish! From left, to right! From top, to bottom! And from just (fricken)all around! And for the last time, l am extremely satisfied with level of Quickness! Professionalism! Thoroughness! And Informativeness…… ( I’m probably making up my own word there.) That this company has provided me with. Is beyond exceptional!! Thank you!! All!!

James Lovejoy

Had the service technician (Justin) come out for a free HVAC system diagnostic. He was well informed and an excellent communicator. Walked me through all the things he was doing and readings he was taking. Unfortunately, compressor was toast but he even went the extra mile to track down all the parts that could be replaced on my 20+ year system to give us quotes for our options.

Luke Steele

Our air conditioning unit went out over the Fourth of July weekend. We have a newborn at home and we’re worried that it would take us a couple weeks to get the place cool again. Grapids made sure we didn’t suffer more than we had to. Our technician, Bobby Bissell, provided all the options, fixed our unit in record time and also helped us save money. Not only did he help us fix the unit, he provided valuable insight on maintaining our system, was extremely personable and even answered some questions for our friend who was over while our system being fixed. Bobby Bissell is the Michael Jordan of hvac repair. He is the Wayne Gretzky of customer service. He is the Lionel Messi of assistance. If you look up the definition of dedication in the dictionary, you will read his life story. If you want to learn how to make customers happy, just ask him. The man is an absolute legend in his craft. Grapids is absolutely the place to go to. Thanks you for your quick and well done work!

Fred Stella

Mitch (the technician) was very professional in his explanation of everything he did. I know that his recommendation to replace my 1990 furnace & 1998 A/C was very good advice. There was no hard sell, just common sense.

Jon Sarb

Justin from GRapids Heating and Cooling came out to inspect my HVAC at my home. He was very personable and knowledgeable about my particular system. Justin walked me through what he was observing and detailed anything he thought might need immediate attention and possible future issues. I would recommend GRapids.

Tom Selvig

Ethan was very courteous and thorough with the inspection and recommendations. If we decide to have service performed we will definitely calll you!

Don Crites

The young technician was very polite and business like. You have a great worker in him.

Claudia Jasso

Professional and always on time. Very knowledgeable. Definitely recommend. Thank you.

Frank W

The technician was very professional, knowledgeable, and pleasant. He did a complete check of everything and explained what he saw. We sat down and discussed what options were best for me. I will use this company from now on and totally recommend them to anyone.

D T

Great company. Referred to many client’s and use them for my own home

Lee Rodriguez

Customer service is great, Trying to find a company that does a great follow up after the sale isn't easy. This company went above and beyond in my opinion. I will use them for all my A/C and Heating needs in the future!

John Woodard

Service specialist was professional and did a great job. Have been pleased with Grapids each time I have contacted them so far.

Larry Arnhart

My experience with Grapids Heating and Cooling has always been great. They are always courteous and efficient in their work.

Raelyn Prelewitz

Requested service and they arrived in less than 12 hours. Very efficient and professional.

Carol Lenger

They were knowledgeable, did a great job, cleaned up after, and nice guys.

David Bokas

We had Grapids install a new furnace and air conditioner in our home. They completed the big project in one day, even after running into a few problems. There were several workers involved, in and out all day since some of the work had to be done outside. They put a runner down in our house and used the same door all day. All of the workers were busy all day, working hard to complete the project. It was 12 degrees outside that day. After they were done they cleaned everything up! The whole crew was very polite and efficient. We highly recommend Grapids Heating and Cooling!

Laura Blake

Will definitely call again for service. The technician arrived on time, repairs were clearly explained in advance and service was clean and professional. Thanks!

Zach Wilson

Grapids provided 5 star service from beginning to end. Michael the Service technician was thorough in explaining what was causing our system to run poorly. 20 year old set up needed replacing. Duncan the salesman was over within the hour to walk us through the sales process and get us set up with what we needed at a fair cost. He was trustworthy, not pushy or trying to up sell us with add ons. Brent and Chase were here first thing in the morning and got everything installed in one day. They went above and beyond expectations. Everyone was very professional and did an outstanding job!

Nina Eltringham

Ethan was very patient and explained everything to me in a way I could understand. He went over everything he was going to do so there were no surprises. I was very happy with his work, and the professionalism of the whole company. Everyone I spoke with was great.

David Uitdeflesch

The service rep was highly knowledgeable and personable. He diagnosed our water heater problem and provided several options for repairs. No hard sell just information. Very pleased with the entire process.

Justin

This is the 2nd time I have had Grapids out for my yearly HVAC tune-up and maintenance, and both times they were VERY professional and the last technician (Justin) was very informative and it was a pleasure to have him in my home. I would highly recommend them for any of your HVAC needs and they also offer great specials at certain times of the year. I will definitely be using them again!

ricardo vail

Alex was very professional. Really knew what he was doing and was letting me know what was going on with my heater. I really appreciate his work during this cold winter, especially with a young one. I really recommended Grapids heating for any furnace problems

Howard Van Dam

The technician diagnosed the problem and made recommendations with no pressure to purchase. However, he had the needed part on their truck. The installer was friendly and well knowledgeable. I hope this repair will help lengthen the life of my A/C.

mbalu IUSON

We had to unexpectedly get an entire system update, Grapids was prompt at addressing and resolving the our issue. Our installation happened the day after and was just a single day install and haul off the old parts! I felt the price was fair for the labor and tier of appliances we were purchasing. Bret and Eric explained everything clearly, we’re very professional, and left our home clean and tidy! Kristin was also very helpful at getting the processing going and explaining our options. This company cares a lot of their customers and it shows from simple phone calls to in-person services. Thank you!

Carla Chmelik

Hunter came over today to fix our furnace and was very professional and courteous. Although he diagnosed the problem first with a part we didn’t need, he didn’t charge us for the part and ended up fixing the issue correctly. I’ll be using this company going forward for all my heating and cooling needs.

Al K

Nice work great ambassadors for your business. Manny did a great job of inspections and explanations. Good guy

Anna Wierenga

Kyle arrived on time after texting his arrival time. He was friendly, knowledgeable and informative, and a great communicator. I asked about smoke alarms that are installed and where I might place the extra carbon monoxide detector. Other no pressure suggestions were made and he did a thorough check on our heating and air conditioning systems, thermostat, hot water tank, as well as change the filter in the furnace. I appreciated being able to ask questions and receiving the information he provided. Kyle would receive a 5 Star rating from me!

Tsadaqah

The service given was a pleasant experience. The gentleman was very friendly and knowledgeable.

Gramm Goyette

Mitch came to my house for a furnace service and discovered a cracked heat exchanger. While the news he provided felt like a kick in the shins for a new house, he was extremely professional and helpful. The pricing was reasonable and the service was quick and efficient. I would recommend them for anyone looking for a furnace inspection.

Zachary Gill

Heater went out after power outage, technician came out to diagnose. Found I had an uncommon older system they no longer serviced or installed but the technician went out of his way determine the root cause of the issue and once he did find it offered recommendations even though Grapids Heating & Cooling couldn't do the inevitable replacement I ended up needing. That expertise goes a long way.

Christian Ross

They actually responded to the email form submission on their site quickly and got someone to my house during a very busy week. Justin was able to identify all the problems in the system and get everything moving towards fixing the system entirely. Excellent service all around.

Christine Asper

We had a new furnace and AC installed this summer and a technician came out and did an end of the year tune up. Kyle was friendly (we chatted about rock hunting :)) and professional. He changed the furnace filter and gave me a refresher how to adjust the settings on the humidifier. He explained the invoice in detail and answered all of my questions. I was very happy with this service call!

Angie Woodard

The service tech was thorough in the inspection and explained all the concerns he had in an understandable manner.

Joshua Garlitz

We were having issues with our water heater right before Thanksgiving and Grapids was able to get a tech out the same day to diagnose. Tanner was the technician who came out and was very professional and timely with the work he was doing at our home. We needed a new heating coil, which they do not carry in their van, so I assumed it’d be a long lead time, but they’re actually able to get the component and come out to do the swap the next day. With this being right before Thanksgiving I was nervous about how quickly we’d be able to get this taken care of, but fortunately Grapids is coming in clutch to save the day. We ended up buying their service plan for $15/month as well as they wave the inspection fees and come out twice a year to check the A/C, water heater, and furnace. Very impressed with our experience so far and would highly recommend!

Joan Rewa Larson

The call was for diagnosis of AC which was installed prior to my own moving in, which was in Dec. 21. It was never turned on due to lack of remote. Plan was made for return 10am tomorrow.

Gordie Froman

Justin did a great great job with our furnace tune up. Replaced the bulb on our air scrubber. We appreciate his thorough efforts. Also installed a new thermostat and explained it's operation to us. Thank you again Justin. Gordie and Roe F.

Trisha Treat

We’ve used Grapids Heating & Cooling for years and they are ALWAYS thorough and professional. Mitch was at my house today and did an exceptional job. He explained everything and showed me what I should and should not do with different aspects of my furnace. He warned me about possible issues that may arise in the near future, but was not pushy to get me to spend money or repair anything that did not need it. I highly recommended Grapids!

Tayria Serrano

Grapids heating and heating was extremely responsible in orientation. Their employees are experienced and knowledgeable. They helped me make the best decision and will definitely will continue using their preventive maintenance.

Kallie Launius

Great experience, friendly customer service. I cannot remember my service technicians name but he was one of the twins! Thanks for talking anime with me and letting my cat follow you around. Our new ac, water heater, and furnace are running great. We appreciate the great customer service.

Jessica Kirgis

Kyle came out and serviced our system today, we were so impressed by how detailed he was. He took his time to make sure everything was in working order. He was very kind and professional. Would highly recommend him and this service!

Lauren Bowyer

First time ever using Grand Rapids Heating & Cooling, and so glad we did. Bobby was our service specialist and was extremely courteous and professional. He was very thorough and explained everything I needed to know. Highly recommended--especially Bobby!

Kevin B

Right from the start, when the sales reps analyzed my situation, through the install of my furnace, AC unit, and hot water heater, Grapids has mastered service and professionalism. Highly recommend this family owned and locally based company!!

Mary Gleiter

Service technician was courteous and professional. Got the job done and addressed issues as they arose.

Theresa Vredeveld

Service person (Alex) did an amazing job at diagnostic and explained what had occurred with my furnace. Explained options available and quoted for repair of unit. I asked about pricing for new unit and was offered same day service. From my initial call I was treated very professionally. Very happy with service call.

Kellie Hulme

Hands down, this was the best service I’ve ever received from ANY company!! From the ease of booking my appointment (they were able to get me in the next day!) to the above and beyond service provided by our technician, Max, truly an all around amazing experience! We just recently purchased our home and didn’t know anything about our heating and cooling system and with winter rapidly approaching, we figured we should probably have someone come out and just make sure everything is up to par. Max did so much more than this, he throughly inspected our system and even took the time to show me the ins and outs of our system. He did this in a way that was very easy to understand, making it very clear he was very experienced in what he was doing. He took the time to go over recommendations and provided reasonable quotes for all the suggested work. Not once did I feel that Max was taking advantage of me or that he was recommending unnecessary things, which unfortunately is pretty common this day and age. I could go on for hours about how amazing this experience was, but all you need to know is if you ever need service for your heating and cooling system, they will not disappoint! Max and everyone else at Grapids has made us a customer for life! Thank you again for everything, Max!

Ron Brock

They were very professional and knowledgeable. Gave me a good overview of the condition of my systems.

eddie rosario

Great service. Will definitely use again and promote to friends.

Bruné Garcia

They came for a system inspection and it was so refreshing to have such a nice company come into your home, be respectful, and not try to force you into anything. They left their comments and suggestions for our systems without being pushy about it. Our tech left a card with information for my wife and I to discuss and it was truly an enjoyable experience. Highly recommend!!

Joan Blessings

Very impressed with the entire team that we dealt with. They explained everything and showed us the issues with our old system. While the installation did not go as smoothly as they wanted( not their fault… manufacturing fault), they made sure we were taken care of. Top notch! If I could give more stars I would!

Christopher Flores

I had an exceptional experience with Grapids! Bobby B. was very experienced, polite and extremely knowledgeable about his work. Very precise and affordable prices. No surprise fees. Thank you again.

Gary Beardsley

Jake was extremely professional & helpful with helping us pick the best system for our house. The crew that came was also very professional, hard working & did a great job!

Thomas Conrad

Mitch came to inspect our furnace before winter. He was prompt, effective and efficient. Very polite too. He thoroughly checked the system noted things that should be monitored and offered several options for us to consider. I would recommend him as he was patient and answered all our questions. Thank you!

Amber Frawley

Our furnace stopped working late Thursday evening and so we submitted an online form for potential service the following day. Friday morning we received a call that a technician would be en route within a half hour. When Jon arrived he was kind, polite, prompt and gave clear explanations about the problem. Even with having to go pick up a motor from a supplier, he was completed before noon that day! We are so happy with the whole experience and we will definitely be going to this company for future needs! Definitely recommend!

Amy Winger

Good Haveman was super professional and his timeliness was greatly appreciated. Thanks for the great work!

Kevin Hooper

I have used Grand Rapids Heating and Cooling since having our system's installed.they have been a great partner. All their techs are knowledgeable, friendly, very courteous ! Kyle was outstanding today for our routine check; very knowledgeable and took the time to review options on a system upgrade we are looking to do.

Brittany Bieker

Jake and his trainee were very professional, kept me updated from start to finish on everything that was going and explained everything step by step of what needed to be done. He was on time and kept me in the loop on how far out he was. He was very thorough on explaining what was wrong with my HVAC system and what he would recommend. He even called Julie to schedule my sales appointment while he was here. I called the company this morning and they came out the same day. I would highly recommend this company for any tune ups, repairs or replacements. Jake is very well versed in his line of work. Overall 5/5 experience!

Donald Altman

From the first call to GRapids I was met with professional, friendly courteous service and then right through the initial visits and installation of my furnace. Not sure if I've ever encountered a more helpful company. Prompt service as promised. Shout out to Monica, Luke and Duncan who went above and beyond!

Erika Grubba

We had our furnace, AC and water heater all installed by this company a year ago. They did an excellent job, and were all extremely professional and friendly on install day. I then had them out today for a yearly evaluation, and the tech that came out was SO nice and took the time to make sure I understood what he was doing and made some recommendations without being pushy at all which made me much more comfortable to discuss. This company is professional, responsive, provides quality work and overall I am VERY happy we chose them for such a big purchase.

Bob Dever

Max came out to evaluate our heating, AC, water heater, & other related eq. We are new customers. Excellent service, excellent customer service skills. Also compliments to Danielle (sp?) who was very nice to deal with on the phone. She got us an appointment quickly & efficiently.

Barbara DeArmon

Kyle was an awesome tech. Very professional and explained everything from start to finish. He was also on time and kept me informed when he was on his way. I would recommend Grand Rapids Heating and Cooling for all of heating and cooling needs. Their furnace and cooling tune-ups are the best priced ones that I seen.

Meryssa Seitz

Hunter was great! I was running late because I got stuck at work and had to pick my child up and he gave me time to get there and was awesome! He was very thorough and let me know about what all he was going to be doing how long it would take and was very personable! The appointment was quick and the price was pretty good. I am waiting on one more quote to come back before deciding on who will be doing the vents, but as far as our first home goes and first time doing this Hunter made this process quick and easy! Thank you for being patient and kind!

Dan Millard

Hunter and Lili were awesome! Very knowledgeable, professional and two very personable people! Thanks!

Linda Schmenk

I highly recommend Grapids Heating & Cooling, their salesman Duncan is very professional, friendly and very informative about the products that he sales. I've never had a salesman that does a more thorough inspection of things as Duncan to make sure there would be no surprises. The installation of my new furnace, air conditioner and hot water heater was flawless. They started and finished when they said they would. All of the insulation crew was very polite and courteous of my house. They also have a seasonal system check program that I'm looking forward to taking advantage of.

Stacy Silk

My boiler went out on a very cold evening in November. It was after hours and I called multiple Heating & Cooling companies (including the company who originally installed by boiler). The after hours team was very helpful and I received a call almost immediately from Jessica letting me know that she would have someone out to take care of me the next day! I appreciated their quick response and exceptional customer service. I highly recommend Grapids Heating & Cooling.

G D

Everybody I dealt with was very friendly and well-informed. The installers explained what they would be doing, then showed me where everything was and how the new system functioned. Update 9/7/21 Bobby did a maintenance check on my furnace and AC. He was very thorough, knowledgeable and a pleasure to talk to. He easily answered all of my questions. He made suggestions and showed me what needed to be done, but he wasn't pushy and allowed me to decide what I wanted to have done. The service I have received every time I've used Grapids Heating and Cooling has been fantastic.

Bradley Bosscher

Had some techs come over to inspect my house. Justin and Max were great people to have. Straightforward, helpful and not pushy. They showed me everything necessary to get things up to speed on the condition of my appliances and system. Thorough and educational, I would recommend them for sure.

Valerie Winther

Justin was friendly and thorough. I am very satisfied with his professionalism, great work and the price! I would recommend Grapids Heating & Cooling!

Jeremy Landstra

Tanner was very knowledgeable and fourth coming with letting me know about my A/C unit. He took his time and answered any of my questions. Tanner had great communication on the status of the a/c, furnace and hot water heater. Thanks for all the help.

Moe Redding

Very professional. I didn't feel like they were trying to sell me something and I appreciate that.

Kevin Jones

Nick and Conner did a nice, neat installation. Very professional, good communication.

Tony Rosey Olivero

We subscribe to the maintenance plan. Ethan was our technician. He was prompt, Professional, courteous and respectful of our home. He provided great service and a very good price.

Kelly FitzSimons

I called yesterday morning and received same day service. Bobby Bissell was the specialist that came to my house. He was extremely thorough, helpful and honest with me. I sincerely appreciated his insight, and look forward to having a reliable heating and cooling company I can really trust!

Thomas Gardner

Everyone was extremely professional and did an amazing job installing central air for me. They even threw in a humidifier for the winter time and a nest thermostat for free. Would highly recommend!

Dick Byrne

Gave me some excellent tips regarding operation of our water heater.

Dennis Coykendall

The gentleman was polite and honest and explained things and showed me the things he was doing

Ash Sexton

Called after receiving a flyer with a coupon for AC repair and they had a tech out that afternoon. Hunter was an excellent communicator and overall coordinating the service call was quick and painless. Both Hunter and Nick were pleasant, professional, and helpful. Our many questions were answered in easily understandable terms and our AC is running for the first time this season! I absolutely recommend Grapids if you need quick friendly repair.

Patti Iler

Nick was professional and kept me informed on what he was doing to diagnose the issue with our furnace

Timothy Meyer

Brennen was very thorough in checking over our Furnace and AC as well as the operation of the thermostat. He reviewed his assessment of it and informed me about one area needing service. For inspections, I will certainly use GRAPIDS again.

Kyle Foster

Excellent to do business with. Kristin went out of her way to cover every possible option with us and helped find something within our budget. Justin and Alex were super helpful and informative when doing our tune up and explained everything that they were doing thoroughly. Would definitely recommend to anyone needing any kind of service for their heating or cooling systems.

Nate King

Grapids H&C was great! Service was professional, explained everything well. Very happy with the service, will definitely use them again.

winndix60

Grapids did an awesome job and far exceeded my expectations. Our A/C went out on a Sunday night, The after hours receptionist t took my info, and later Sunday night Grapids contacted me stating they would be to my house in the morning. The tech was there at 8:15AM Monday, and explained the issue with my old system and options to resolve it. I choose to talk to a sales rep, who came out an hour later. The Grapids salesperson, David, did a very nice job explaining the many options in systems and financing options with a no pressure delivery. Knowing my system was going to need to be changed out in the near future, I choose to do it all at once, as well as the 19 yr old water tank. To my surprise, they could do it the next morning. Tuesday morning at 8AM, the team arrived. After a short tour of the furnace area, they gave me an estimated time they would be done. They quickly went to work, and did a fantastic job of protecting our home from any damage or messes that typically can happen doing this work. What I really loved was how they definitely thought of how to lay out the new system and the why's. The furnace and water tank area has a much cleaner look to it, and is easier to get around then in the past. It took almost 12hrs, but they finished near the time they estimated. Even though it was a long, hot day for everyone. They did not leave until all my questions and concerns addressed. A few hours later our home was cool as can be. Everyone at Grapids should be commended with their ability to communicate with the customer. At no time, was I left hanging on any of my open questions. Their ability to respond and attention to detail were fabulous. We are very pleased.

Chuck Dykstra

Excellent service. Next day installation on broken heating. Couldn’t be more pleased

S Marouchoc

Justin came out and was thorough and professional. Sadly, GRapids value seems lacking compared to others in the area. They want an extra $30 to clean the flame sensor - it takes 30 seconds, others include it in their service. Also, the price to clean the blower seems out of line with others I've had service with in the past. Justin called out everything that may go wrong soon with my very old system, did a fantastic job. There were no surprises beyond GRapids prices. I will be re-examining who I get my annual maintenance service from to see if others are, as I suspect, still including some of these services in their annual maintenance contract.

Chad VanderBand

Brett was awesome! Very friendly, polite, and explained everything clearly. We have Grapids out twice a year for routine maintenance checks and tune-ups. I would definitely recommend this company for any of your HVAC needs.

gflinski

Mitch was professional and friendly. A good guy to perform the job and let in my home. I left a review 6 months ago but wanted to add that Brady and Jim were out today to install a new ac unit on Vineyard ave. They were professional just like the rest of the crew I've seen. Also, very quick!

Thomas Pickard

Very affordable, quick response, knowledgeable and honest.Expland everything to me and liked my dogs and snake.

Dawn Dubbink

They were prompt. Explained everything that was done. Very pleasant to talk to.

Dave Hunt

They were professional, courteous and fast - AC unit and new furnace with all the bells and whistles- next day installation!

Nancy Rosart

Erik and Tom came out to service my hot water heating system. They were polite, on time, and extremely knowledgeable about my furnace. Erik showed me exactly the places that had problems. Since my furnace is old and I might have to replace it, he also told me about different new furnace options. They were very professional and I would recommend this company.

Briana Vachon

Grapids did an amazing job with everything at our new home. Wendell stop by on Monday and then everything was installed and finished on that Thursday! Wendell was extremely knowledgeable and friendly!! Everything was picked up and cleaned up (for the most part) and they finished everything in 1 day. By the time they were done, they explained everything to us and walked us through it all. I highly recommend them for an install and a service visit as well. We had Ryan a couple months ago for our old furnace and he did an amazing job as well! My only complain is that when the technicians were drilling in our laundry room for the install the wood dust fell into our laundry basket full of clothes. And they didn’t inform us about it. I still think they deserve 5 stars. They are quick, friendly, knowledgeable and great!! Thanks again for the install and service!!

Patricia Desire

Annalise was extremely professional and did a great job!

Kristin Adamson

They gave us an inspection and was able to install our new AC and furnace within 2 days of losing heat. We lost heat overnight and they came within 2 hours of our call and stayed to make sure it was working right. 1 week later they dropped off these sweet cookie basket!

Kathy Pupel

Alex and Justin did an amazing job. They are professional, knowledgeable and efficient. I have had other service contracts with other vendors and they don’t come close to comparing to GRapids proactive approach. I feel protected by this company and their employees.

Carl Dietrich

Brady was very knowledgeable and did a great job figuring out a couple of changes during installation too. I am very satisfied. Jim was great too.

Chuck Burns

Nick did a maintenance check on our furnace- he found an issue and fixed it! I’m so glad we have Grapids Heating and Cooling services. We fixed something minor that over time would of been a bigger issue and more costly!

Stephanie Welch

We had a technician come same day for an issue with our humidifier. He also did a full maintenance check of the A/C and furnace. He was patient, helpful, knowledgeable, and kind. Thank you, Justin, for your service!

Dana Roesler

So happy with our new Grapids HVAC system. We have noticed a huge difference in our homes temperature comfort & overall efficiency since having it installed in 2021. Very impressed with the product, technician knowledge & overall customer service!

Little Feet417

My furnace quit working on a freezing cold Saturday. Jordan was @ my place within an hour & cleared a blockage, checked everything over & got it up & running & for a very fair price. I'm so relieved & will definitely use Grapids for all my heating & cooling needs from now on.

Shane Rathbun

I appreciate the time Jim and Neil took to educate me on my system. They answered all my questions and showed tips on what I can do to help run my system better. Great to hear about air quality and the products they offer. Thanks again!

Denise Lewis

Paul & Ethan were prompt, professional, thorough and provided "no pressure" recommendations. We've entrusted Grapids with our HVAC maintenance, service and replacement for 10+ years (so far). Scheduling staff are personable and efficient when dispatching Service Techs. They have consistently provided professional, fantastic service. Thank you!

Heather Schneller

Jon arrived sooner than expected for a service call. He was polite and attentive, answering all of my questions and addressing concerns. He was able to troubleshoot my furnace issue quickly. I have heat again! Thank you!

M. Jansen

Grapids is a great company. Had my air conditioning unit stop working so I called them to come out and repair it. They were polite on the phone and the dispatch called back when they saidthey would to let me know when the technician would be coming out. Travis was very nice and courteous and explained everything.

Nick Thompson

Nick and I think Brett? Were out and installed our new furnace and ac NEXT DAY after putting in the order at 8pm the night before. Installed professionally with great explanation of everything. We even had a different thermostat than expected, so they quickly arranged for it to be switched out ASAP, no questions asked. Del was also the most friendly sales person I have ever dealt with, such a great company. Highly reccomend.

Peter Eggenberger

Prompt, professional, thorough, etc. They provided an inspection/tune-up of my furnace & water heater. The tech’s were courteous & professional, and had a good system and tools for doing the job. I was positively impressed. 🙂 …

Evvie Green

The tech was very nice, polite and courteous. He explained everything very clearly. Gave me options and listed out a priority of things that needed to be done to help me fit it all in my budget. I would definitely recommend the company and the technician. Thank you

Kelsey Duley

They came out here last minute when our furnace was down and they had us up and running within an hour!

Rachel R

My technician Alex was kind and professional. He was able to identify some areas of concern and provided me with some great options for repair. Alex made sure to answer any questions I had several times in his visit. Much appreciated!

Amar Patel

Tanner did a fantastic job explaining everything with our furnace, humidifier and water heater. Not pushy at all but explained all the options in detail. This will definitely lead me to go with them in the future for any heating & cooling needs.

Deborah Street

Very professional and provided on time service. Representatives on the phone were helpful and courteous. My technician was knowledgeable, personal, thorough and great to have in my home. Highly recommend this company!!

Nick Talsma

Luke did a great job diagnosing and explaining the situation. He showed pictures and explained concerns very clearly. We will probably will have to replace the furnace, but so far they've done a great job!

Maria Rowlader

Kyle came out to do our 6 month check on our systems. He was very professional and completed the tasks in a timely matter. We have had such a positive experience with Grapids and would highly recommend them!

Andrew Keinard

GRapids Heating & Cooling provides excellent service and I highly recommend them. Our service technician, Alex, was extremely knowledgeable, communicated clearly, answered all of our questions and was punctual. Alex walked my wife and I through a full inspection of our furnace and water heater fielding all of our questions. Being a new homeowner that knows very little about our HVAC, I appreciated that Alex invited me to tag along while we serviced our furnace (changing the humidifier pad and installing an electrical shock protector), water heater (flushing the tank) and installing a electrical shock protector on our A/C unit. A huge thank you to GRapids and Alex!

Janet Nelson

Signed up for a system tune up. They performed a thorough inspection but nothing was tuned up...unless I wanted to pay $2200 for items that supposedly need fixing. I feel a bit misled by the promotion.

Mallory Kaysserian

Bobby came and did our fall tune up today. He was very helpful and made sure all of our units were running efficiently! Paul and Alex were super knowledgeable and friendly! They explained everything so we could understand it, which made having to get repairs a lot less scary!

REBECCA HUMPHREY

Technicians and consultants are all knowledgeable, efficient, thorough, and helpful. Prompt arrival, and they let you know when they are on their way. After a nine-hour job, our four-year-old said, “I wish they were still here. They were so nice!” Superior customer service.

Jay Golden

Luke seemed extremely knowledgeable.. was quick and proficient. Left me feeling like I could fix the issue.. unfortunately I need a new a/c unit and he has a new tech on the way

Jon D

I have nothing but positive things to say about Grapids. They're professional and responsive. The techs they send out are knowledgeable, professional, work quickly, and don't give me a high pressure sales pitch on upgrades (they do make sure I know what my options are - like air purifier systems or surge protectors - but I never feel pressured). Pricing is competitive as well. I did join their service partner plan earlier this year and it's already paid for itself.

Barbara Goudreau

Very courteous, professional, and thorough service by Hunter. He made sure I knew how to adjust the humidity and change the filter and that any questions I had were answered. Very respectful if property also and a very pleasant, friendly young man. First rate service provided.

E Daly

I recently received service from Grapids for repairing our water heater. The guys were very courteous and professional. Great customer service! Would highly recommend.

Sarah Fabiano

Our heat went out on the first cold day this year. No lie. The company had someone out within the hour. Tanner showed up and saved the day. He was efficient, kind and got the job done.The end. Great service from start to finish.

andrew broskie

We had bobby Bissell come out and check our furnace. He did an awesome job, was very through and honest. We will recommend this company to everyone. Also , will be having Bobby come back for work in future. Great job Bobby and grapids heat/cooling!

Kristin Schoener

Tyler and Aiden did a great job in not a lot of space, replacing my furnace that was way out of date and poorly installed by the previous company. I had a quote done by Taylor on Friday and the new install for a furnace and AC was scheduled for the following Tuesday already. I was impressed. All of the people I interacted with at the company were professional and friendly. I will be a return customer!

Mahrya John

I called today because my furnace was leaking and I’ve used this company before at my old house. I just bought this house so I had no idea what to expect. Monica set up an appointment for the same day! Jake came right out and walked me through everything and gave me options. He was professional and at the same time I knew I could trust what he was recommending based on his knowledge and care for me as a customer. I signed up for the monthly membership. Owning a home and knowing who to use can be stressful. I now feel confident in having the membership and this company to be there for me now and in the future.

Bob Karam

Two young gentlemen, Alex and Justin came out to find out why our AC wasn’t working and as part of the service they inspected the furnace and water heater. They were very thorough and explained everything that needed repair or replacement in easy to understand terms. I would recommend this company.

Mary Sue Stegehuis

The technician identified a concern with the blower fan, that left unaddressed would shorten the life of our furnace.

brittabrittrae

Great company! Unusual lately to find good customer service and honesty but they've been great.

Donald Ryan

Justin came in today and did a tune-up in my system installed by Grapids. He offered some suggestions and gave my system a clean bill of health, all within the time frame I needed. Fast, professional, and personable, great service from Justin and Grapids!

Amanda Markee

Such a great experience!!! Hunter was kind, professional and knowledgeable! My husband was impressed that he showed my husband all he was doing, and explained each step so we could understand it all. We will be calling GRapids for any needs in the future!

Terrell Lee

Kyle and Brandon visited my home on 3/7/22. They were on time, professional, knowledgeable, and extremely helpful. I absolutely recommend this company for anyone with HVAC maintenance or repair needs!

Raven Willcox

GR Heating and Cooling was great about getting to us quickly when our furnace stopped working. Justin was attentive, friendly and very thorough. We’re very happy with the service.

Elizabeth Adams

Max, Justin and Mitch where all super helpful. Mitch was fast and efficient on cleaning my furnace. Max and Justin were helpful in inspecting and providing maintenance on the furnace/ac I had installed by Grand Rapids Heating and Cooling last year. Great service and quick responses by the dispatch and customer service teams.

Tara Candia

Had seasonal inspection done at a house I just bought. The tech was great! I feel like he went above and explained things more to me since I just bought the place. I am very impressed with GRapids and will use them again!

Stacy Nibbelink

We had Grapids install a heating and cooling system in our home, new duct work had to be added throughout and the attic was also done it was a remodel so not an easy job. Spike was our installer and he did a fantastic job! He was on time and extremely conscious of doing good work. He cleaned up after he left for the day too! The building inspector actually emailed Grapids to let them know what an excellent install Spike did and told us that it was refreshing to see such a great job, that made us feel good as we were not at the house when the install was completed. I would highly recommend Grapids and Spike. Since the install, we have had a few issues with equipment we have been working to resolve, but so far Grapids has worked with us to ensure everything is getting taken care of and they send out service quickly. When we call the office the staff is incredibly friendly and willing to help us with any questions. We signed up for the service plan and that is working out great to ensure our system is running at its best. I am glad they offer the program to protect our investment.

Rebecca Davis

Very professional and thorough. Explained in detail and provided costs on all issues related to my AC and furnace. Did not try to sell me more than was needed to get the AC up and running but explained other concerns/issues and provided all the information and documentation so I can fix things in stages. Highly recommend!! Fast, friendly and professional service!!

Ann Flynn

Wonderful service, and communication. I would highly recommend them to service your heating or cooling needs!

Dan Chapin

The tech took the time to clearly explain what he was doing as well as the reasons for his service recommendations.

Robb Selfe

Alex was our service specialist. He was professional, timely, quick & accurate to diagnose the problem, and the work was completed the same day. I would highly recommend Alex & Grapids for your HVAC needs. Very satisfied customer.

Terry Malone

On December 23rd Dallen performed my 6 month maintenance on my two furnaces installed last Spring. Dallen continues the superior performance that I've come to expect from this wonderful organization. After installing my furnaces last spring I referred both my daughters who live here in Grand Rapids. Lisa had a new furnace installed in her home and Rebecca had a new boiler installed in her home. It is indeed becoming a family tradition! Dallen performed a detailed instructional for me and explained all the System Tune-Up checks he was performing on my systems. He was very informative and patient with my questions. Can't say enough about Dallen. He continues the great service expertise Grapids' has provided me and my family. Look forward to a long and valued relationship!! Today they installed the first of my two furnaces and air conditioners. They were prompt, professional and their efforts so far has been superior. I look forward Monday to get my second system installed! Wonderful experience so far. Their comfort consultant Kristin Knack was thorough, knowledgeable and a wonderful experience. Earlier Michael did our inspection and was thorough as well. All around great experience so far.. Brent, Kevin and Nick were masters of the art of HVAC precision! Today is Monday and they finished the second heating/air conditioning system just now. Took 12 hours of excellent professional service. I am 100% satisfied with their quality . Wonderful experience 👍👍👍 Can’t say enough about these excellent Brent, Nick, and Kevin. Their manager Spike oversaw the magic!!!

jason bos

My Technician Jake was very friendly and courteous! He explained all my options for the furnace repair and was extremely knowledgeable. I will definitely contact Grapids again! Had Hunter out for a furnace tuneup today. He was very knowledgeable and friendly. Definitely would recommend Grapids for your furnace and central air needs!!

Diane Beckwith

Bobby was on time and very friendly as well as informative. Gave us an update on what our future needs are most likely going to look like, and we openly discussed how to best accomplish those needs. *This season of covid has changed our employment statuses and used up all our savings,, so we are back to square one on affording or financing a purchase of this extent at this time. We are very grateful for the maintenance visits this membership provides.

Tim Randolph

Brent, Brady, and Nick did an amazing job. They were on time, worked very hard in the heat - never taking a break to ensure they finished on time, and were very professional. They are great at what they do and our A/C is working great!!! I give these three a five star service rating!!!! As well as Duncan who worked with us to get it going. Thanks.

Melissa Grove

I loved the service I received from GR Heating and Cooling! Brett was very thorough and professional when he came to my house. He took time to explain everything to me, let me ask questions, and text my husband. He took thorough notes and left them for me to keep so that way I could call around and get quotes from other companies! He was also super friendly to everyone at my house, including all of my daycare kids. ❤️ 😊

Scott McCoy

Could not be happier with my first experience with Grapids Heating and Cooling!! A/C went out Sunday afternoon. I called Monday morning and they were able to get a technician here Tuesday morning. Mike, the technician, was outstanding! Very knowledgeable and thorough, he took the time to explain everything. He was very customer focused! With the experience I had I took advantage of the maintenance package they offer and look forward having Grapids do my maintenance from now on.

Lauren Kelley

I had Grapids Heating & Cooling visit for a furnace tune-up. Brett was very professional and kept me updated on his arrival time, asked where we preferred him to park and which door to use. I appreciated that communication. He was very informative on our heating and cooling systems, gave recommendations but didn't make me feel pressured. I will definitely continue using this company for all future repairs and maintenance.

Teresa Lamarr

I am thankful your Technician, Dallen, was able to come in a timely manner. I am glad you company sends the same person. I enjoy speaking with Dallen. He has a very friendly demeanor and he also explains what he is doing and what he had to do. I also would like to thank your company for having a service technical who is kind, efficient, quick and who is able to order me a box of furnace filters, that I can have on hand and available when changing is due. Thank you so much again and thank you Dallen for restoring my heat today. Teresa Lamarr

Courtney

Luke and Jake came out the very same day for our new customer request to check our heater for issues. They not only did the maintenance for our heater but also our water heater and our AC! Also had some important repairs and got it all taken care of the SAME DAY. These two worked great together, were professional and easy to work with. They were very transparent about costs and didn't make us feel uncomfortable with prices. They overall did fabulous and we will certainly stick with this company! Great work and very knowledgeable. Thanks again you guys!

Stacey Hamilton

I use GRapids Heating and Cooling for all of my heating and cooling needs. They replaced my furnace when my furnace stopped working and came out almost immediately. I pay $15 for a monthly service now and they come out for free and perform cleaning and maintenance checks every 3 months. Every time they come out they are extremely professional and friendly. I can really tell they care about what they do and are not out to just make money off from you.

Antonela Brnada

Luke and Paul were very nice and respectful throughout the duration of their visit. Both gentleman were very knowledgeable and helpful in answering all of our questions. They reflect well on your company and their professionalism should not go unnoticed. It was a pleasurable experience and I'm glad I had the opportunity to meet and interact with them during the inspection. I'm glad to see that customer service is valued by them. My respect goes out to both. Thank you very much!

Laura Parkes

We had another great experience with Grapids! They installed a new water heater for us, and the entire process was great- the guys were professional, on time, and made sure to go over everything we'd need to know before they left. Highly recommend Grapids Heating & Cooling!

Jason Moody

Brett did a great job today. He was on-time, friendly, and knowledgeable. He was able to quickly diagnose our central air issue and repaired it in a timely manner. Great service all around!

Amy Wilberding

Great job, very thorough, unfortunately we have to replace both but were able to schedule someone to come out and give a quote early next week. We would use their services again. Highly recommend!

Felix

They did a great job, the guy was on time, knowledgeable and helpful. The guy offered me upsell options, but did not pressure me into them. I intend to work with them in the future to upgrade my system.

Patrick [email protected]

We really appreciated Hunter coming out on a Sunday. He did an awesome job repairing our AC. He is very friendly and knowledgeable.

Lyn Jameyson

Grapids has always done a great job for me. They have installed a new water heater and a new furnace/AC unit in the past. Dallon performed a routine inspection this week and he was very thorough.

Jennifer Cardwell

The technician, Bryce, was very professional, friendly and informative. He let me know that he was on his way about 20 minutes before the appointment time. He told me what he would be doing and gave me information on what we might want to do to improve performance. He was very considerate, wearing shoe covers and a mask inside our home.

Haywood Floyd

Techs are always knowledgeable and friendly. They are on time with appointments, and let you know when they are on the way. Company sends out reminder texts for system checks, and discounts when available. My AC runs like a champ after 2 years, so no complaints.

Craig Cameron

Very professional and well trained. Their service program is outstanding.

Nalini Suganandam-Van Den Bosch

We had a very good experience. Grapids was recommended to us by a neighbor so we decided to give them a call. Paul, the service technician, was very thorough in his assessment and was very helpful in explaining the issue and how we can better maintain the equipment going forward. He also gave us a few different options of what could be done - depending on how much we were able to spend on repairs. There was a glitch in the system and we got charged the non-member price even though we had signed up for the membership program. I gave the office a call in the morning and just inquired about this - - they immediately looked into it and the manager called me back and apologized about the glitch and said that the issue had been resolved. They credited the $110 back to our card and sent us an updated invoice. It was a very simple process and they were very personable and also professional in their service. We would definitely recommend Grapids to our friends.

Katherine Roye

Our technician was absolutely wonderful! He made sure to explain the whole process to us, walk us through what the issues were at each step, and helped us work with our warranty company. I would highly recommend Grapids!

Nalini Suganandam

We have a service plan and a rep from the company comes to our home regularly to check our water heater, furnace and A/C unit. Each person that has done this has always been very thorough and helpful with their feedback. We recently decided to switch out all three units since they were passed their suggested length of life and we figured it would be a better deal in the long run. The rep spent a lot of time with us going through our options and even suggested things that would work for us, that were less expensive than what we had estimated, based on what we really needed. The crew was great - very professional, did good work and cleaned up very nicely. They were in a bit of a hurry at the end of the day so missed a couple of things: missed turning on the water heater, forgot to uncover the smoke detector in the furnace room after they were done restarting the furnace (but we caught it late that night) , and they installed the wrong thermostat. We called about the water heater later that night and the person on call was very kind and talked us through everything with the new system and even offered to come to the house if needed. But it was a quick fix. The next day a rep came and quickly installed the right thermostat - it was no problem at all. We are happy with this company and the customer service. We definitely recommend their services.

Julia Hartford

Every person that has serviced us has been so friendly and professional. So glad we have them to take good care of us. Great job!!!

Mike Rice

From sales to financing to install, all very professional. Great people!

Keith Kisabeth

Kaleb showed up and went through the furnace and was very thorough in his job.

Randy Amyuni

As usual, they were able to come out the day after my call. Jordan quickly diagnosed the problem and had the new part installed in no time. The bill was fair and reasonable.

Zach De Windt

The service tech Kyle Vanweinen was very professional and informative. He checked my AC, furnace and water heater and was very straight forward. He told me what needed to be replaced and made suggestions on some other things that were getting old but wasn’t overly pushy.

Anita MacDonald

We are on their monthly service plan and our furnaceis 11 years old. Mitch first texted to let me know when he would be arriving and I had chance to find out if he was okay with dogs which was super helpful. He did a thorough check and found a problem with the ignitor and something else to watch. No pressure in any way to do either immediately, but I did opt to replace ignitor which he was able to do that day. Very polite and clean cut and I was completely comfortable having him work in my home.

Keith Hustak

Great annual check. Michael explained everything to me in a digestible format. He gave me honest feedback as to where we could improve our system and prevent future breakdowns. I was very impressed with his service. Well worth the couple of hours he spent at our house.

Ken S

Mike came out today and did a fantastic job. The furnace is up and running after he performed maintenance. I cancelled a appointment with another large (unnamed) company who bait and switched me. They said they’d inspect for $76... I signed up (new home owner) and then they informed me they couldn’t repair my furnace until December. I called Grapids, they were helpful, respectful, and punctual. I’ll be using them for a long time. Go with them. I’m a new home owner (25 yrs old) and am learning the ropes. He explained everything and confirmed my suspicions.

Audrey Van Gessel

Jake did a very good job he was kind, professional and followed sanitary guidelines, stayed 6ft. distances & wore his mask, gloves & booties. He was very knowledgeable about our furnace in this mobile home. He explained about furnace parts and their functions, I purchased 1part to help the furnace not burn up and a carbon monitor, they were needed. Thank You Grapids for contacting me. I like the way you run your business Nate. You are not just in the heating and cooling business but you’re saving lives too by making sure my furnace runs good & that carbon monoxide and smoke detectors and are Running good. Again Thank You Jake. Hi Nate from Audrey ( Chic University ).

Lindsey Handley

Paul was phenomenal. We bought our first house and our AC died on us the day before we moved in. Paul was incredibly kind, helpful, and professional, and made the situation way less stressful than it could’ve been. He also gave us a lot of great tips about our furnace and AC. We will definitely be continuing to use Grapids and highly recommend them! Thanks, Paul!

Tobi Beale

Travis and Connor are phenomenal! Travis upgraded me to a tankless hot water heater by explaining all of the benefits of having one (I said no previously). He was extremely professional, personable and a pleasure to have work on my system. Connor was also very professional and personable, did a FANTASTIC job installing my water heater. It looks beautiful and they cleaned everything up just the way I had it. He communicated very well with me throughout the day and I couldn’t be happier with my products and services!

T Olmetti

Everything went great. Tanner was on time and kept in touch prior to arrival. Professional and friendly. I've used this company for over 5 years and never have any complaints. *Just updating; I still use this company and am always pleased.

Nathan Urbanski

Mitch from Grand Rapids Heating and Cooling was on time even texted when he was on the way. Very friendly and did a thorough inspection and minor repair and explained everything that was going on in our system. Great experience!

Steven Bengelink

Justin was Very Polite and courteous. On Time. Had furnace tune up and filter exchange. They were able to fit me in last minute. Customer Service very helpful.

Karie Linder

GR Heating and Cooling came to do a through tune-up on our HVAC system and did a great job. They were flexible with our time availability. The service provider was very kind and explained everything clearly. We are glad we choose GR Heating and Cooling!

Sheri Render

We had a really nice experience when we called Grapids. The phone operator was nice and we received a call back from dispatching very quickly. Our technician was Deric and he was very helpful. He diagnosed why the furnace was not working and fixed everything the same day. He answered all of our questions and took his time to explain everything that he did and also gave suggestions for future repairs to consider. I really appreciate the good work and customer service! I will recommend this company to others and will continue to use it in the future.

John Heim

Alex and Kristen were excellent and very professional. They were both very courteous and knowledgeable and represented their company well. I will definitely use them again.

Rebecca Schneider

This place is Amazing! Ryan came out to look at our furnace and he was so friendly and helpful! He was very honest about the status of our furnace and made sure my questions were answered! Then Dave came out to help us get a new furnace because ours was not worth putting money into. We also decided to get a new air conditioner because we have had problems with that in the past! He was so helpful and the best part was none of them were pushy at all! Then Spike and Andy came out to do the install and they were so friendly and very efficient! I could go on all day about this place but I will just say I highly recommend them to anybody who needs a furnace or air conditioner! Plus when I called, Julie was so helpful in setting up an appointment and they set up the install the next day so we didn't freeze! Amazing prices and amazing people!

Susanne M Toeller

Alex was a10+++ tech. Nate has grown a family Business into a model company. Setting standards from the top down sets his business a world apart from others. Besides product education, warranty, immediate help, advice, Installation and clean up, Nate had techs that family owned business are a reflection of his Business philosophy SERVICE SERVICE SERVICE. Explanation and questions answered. It is so powerful to have Nate developed a top down philosophy. My two reps Dan and now Alex are my experience of customers satisfaction and great service and pricing. Thanks for quality care Sue

Brent Miller

Very knowledgeable did great work Highly recommended

Consecrated King Productions

Jake really set the bar very high by rendering exceptional customer service. Then Kristen responded to our request within 30 minutes. She did an awesome job explaining all of the products and working with us through this entire process. It is now time for installation and we were assigned to the Nick and Nick team and they did an amazing job! Kristen followed up after everything was completed! Overall we had an outstanding experience with Grapids Heating and Cooling. Thank you for the professional service.

Janelle Bess

Being part of the service partner program is amazing! We get maintenance 2 times per year to check things out. Then whenever we have issues they come do inspections and estimates for free. They always provide estimates before starting work and they explain everything they do before they do it! Love this company!

Iama Guna

Holiday weekend, I didn't expect such great service. I called just before 4pm and A/C is working again by 6:15! Awesome customer service!

Dana Lozon

Our tech Mitch was very professional and on time. He was able to assess what was going on with our heating system and gave us options to choose from. Also checked our other systems to let us know what else we should get looked at/fixed.

Brad Klopping

Fair pricing, quick service, never felt pressured to purchase more than what was necessary for our home. Our technician, Paul, was very knowledgeable and friendly. Our sales guy, John, was laid back and easy going which made the purchase process more relaxing. At the end of the day you're working with HVAC equipment, so the price is never going to be fun to see. All in all, love Grapids & have used them multiple times at multiple homes with a positive experience every time.

Jan Dykstra

Service was great- starting from Julie that answered the phone to our technician Brett! I felt that we were in good hands! Brett is awesome! Very thorough and so friendly. We felt Very confident with the info that he gave us- certainly a trusted advisor! Would certainly recommend!

Stefanie Goudeaux

Eric is very knowledgeable and helpful with our old steam boiler system.

Stacy

It is all in the service and commitment to make it right and Grapids did that! We had an issue with our humidifier not working correctly, I called Grapids and techs were sent out promptly to look at the problem. This mechanical issue took 3 service calls to correct but Grapids did not give up. The Install Manager Spike was determined to fix the issue and make it right. He came out after two prior service attempts and fixed it!! Spike kept us informed and put us at ease. The team at Grapids are courteous and professional. Thank you to Spike, Julie, Shane, Deric, Rich and the Grapids Team. Keep up the great service!

Tyler Dubbs

We were able to get an appointment same day, everyone involved was very polite and professional. All issues explained thoroughly and easy to understand.

Carla Fles

The team was professional from beginning to end and very personable. They answered all the questions I had. They were very thorough and helped work out a price we could afford.

Thomas Strausbaugh

Used them for a new furnace, water heater and ac unit. After the water heater and ac install there were a couple hiccups discovered on Saturday and ultimately into Sunday morning. Paul showed up ASAP Sunday morning and took care of everything. He even found and fixed some previous issues. A good company and friendly staff. Recently Jon showed up and showed again why I continue to use Grapids. Great service

Mike Rapaport

Had system maintenance. The technician was thorough and explained everything he was doing.

B Wernimont

Max called letting me know he was on his way, arriving on time. He was very professional, answered all of my questions and let me know of any concerns with the furnace and AC unit. We've always had good service from them and will continue to use them in the future

Kevin Konwinski

Tanner was very nice and helpful. He did a great job and answered all questions we had. Will work with Grapids again.

Rich Warner

Great service by Rich during recent furnace tune-up visit. Rich was extremely knowledgeable and very thorough. He took the time to identify some aspects of our system that could be trouble areas in the future and even provided pictures. He gave some great tips on keeping our system in top working order as well.

Jeanette Yeiter

Johnathan and Nolan where very professional and Johnathan explained everything right to the T. I signed up w plan and thinking about opinions putting in place I explained my financial situation and didn’t feel pressured. Will keep using you and let people know here in association. Iam President here. Thank you

Jordan Grinnell

Jake came out to inspect the condition of our 17 year old furnace and was up front about all of our possible options. He was extremely knowledgeable and explained exactly what was wrong with our unit. We opted for a new AC/furnace. The crew arrived on time and immediately got to work. They respected our home by protecting the floors and cleaning up once the job was done. The crew explained how to work the thermostat as well as the different components to the furnace downstairs. Del was polite, fair and listened to my concerns. He was very prompt in returning my calls and ensuring that we were happy customers. Overall, I would highly recommend Grapids!

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