Reviews of Sila Heating, Air Conditioning, Plumbing & Electrical. (HVAC Contractor) in Boston (Massachusetts).

Sila Heating, Air Conditioning, Plumbing & Electrical

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HVAC contractor

HVAC contractor

12 Oakland Ave #4, Stoneham, MA 02180, United States

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Information of Sila Heating, Air Conditioning, Plumbing & Electrical, HVAC contractor in Boston (Massachusetts)

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Reviews of Sila Heating, Air Conditioning, Plumbing & Electrical

Eunjung Kim

I love this company. They offer 24-7 customer response team and arranged the fastest appointment for us! (Other companies are not even answering to their phones) The engineer, Ryan came right away, just on time! He is very professional and kind. He found the root cause fast and clear. In our case, the outdoor AC unit was too old and the capacitor and fan motor should be replaced. Luckily he figured out the problem so quick, he had all the replacement unit with him. He saved me, my husband and our cats from 89 degrees of heats! Ryan is true life savior! I totally recommend this company, thanks to Ryan! No more sleeping in the basement! Thank you so much!!!

Ed Medeiros

Michael, one of Sila's professional service technicians, just left my home after completing an annual furnace tune-up. I've come to expect great service from Sila and this experience met and even exceeded my expectations. Michael took the time to complete the annual furnace maintenance and then took extra time to explain the service he performed and answer my questions. He was on time, professional and courteous. Sila has become my "go to" company for anything HVAC related and I do highly recommend them.

John Ramonas

Used Sila for repairs to old furnace. Technician was familiar with the burner and quickly made repairs, then conducted tests on multiple parameters and made adjustments for peak efficiency. Recent new, high-efficiency, furnace installation was made quickly and professionally. Crew was in and out in nine hours, including the removal of our old dinosaur of a furnace. Would highly recommend Sila for all heating service and installations.

Eileen Murrihy

Sila was so quick to respond when I called to place a service call to have my HVAC unit looked at. I was given an appointment the next day and the afternoon when I booked the service, I received a call that a tech was in the area and could stop by if I was hope. Guy, came out, was even very early for the appointment, which was again, great. He looked at my unit and explained why it couldn't be repaired. He was very thorough in explaining what my options were for a new unit and what the process would be for installation. I wish Sila had been my first call, they definitely are very customer service oriented. Thanks to Guy and the customer service team for making my experience so great! My unit is on order and will be installed shortly... definitely a new customer and won't have to worry about finding anyone for all my needs. Thanks!!!

Noelle Litra

Sila was recommended to me by two different neighbors so when I realized my compressor outside wasn’t working I called them and they were able to come out the next day. Brian was very knowledgeable, professional and patient, finding the problem within 10 min of being there. He was able to resolve this issue during that same visit. He also answered all of my general heating questions while he was there which was wonderful. Would definitely recommend.

Gregory Crisler

I can’t recommend Sila highly enough- we had them replace an old oil furnace with a gas unit and add AC in 2021 and we have been floored with how helpful, honest, hard working, and knowledgeable each Sila employee has been. From the installs to the (free!) biannual service, every interaction has been highly professional and courteous. I am a very curious (and somewhat pedantic) engineer, who is constantly asking questions about how things work/challenging why they are set up the way that they are, and I have been very impressed with each and every tech I have worked with. During the twice-yearly service visits since the install, Mike S has taken the time to show me and talk me through each step of his very exhaustive checklist, explaining what he looks for and why, all the while carefully handling our system and documenting each finding. Take it from a truly nit-picky AC geek, these guys are great!

Ed --

My central air conditioner in my condo in South Boston stopped cooling randomly one day. I called around to a bunch of companies. Many said they no longer service my kind of system (it’s from 2004). Sila responded promptly and I had an appointment scheduled for just a couple days later. The technician, Brian, was fantastic. I received an advance phone call to let me know he was on the way. He drove around looking for a legal parking spot (he refused to just park in an open handicap spot right in front of my place which I have seen other contractors do in the past). Brian was able to identify the issue (a broken capacitor) and get my system up and running in less than an hour. He also gave me details on other improvements I would likely need soon given the age of my system, but he didn’t pressure me. While the cost for the overall visit wasn’t cheap (over $500) — which included a $195 standard evaluation/service call fee) my place is now cool and it definitely was a call I am happy I made. I recommend giving Sila a try.

Timothy McCormack

Our heater stopped working at the end of the workweek; we called Sila & they were able to have someone at our place Saturday morning to fix it. The engineer Michael was really easy to work with - personable, friendly, clear when explaining the HVAC issue. He was able to identify the problem very quickly, find the part that was needed, and get our heater up & running again by early afternoon. We appreciated the swiftness with which he dealt with the problem & his helpful & personable demeanor. All-around good experience with Sila; would recommend.

Ellen MJ Keane

I could not be more impressed with the work of Roy Valdez from Sila Plumbing. After a bad experience with a different plumbing company to find a persistent leak that was dripping into the downstairs neighbors, I turned to Sila. I am so glad I did and wish I’d called them first. Mr. Valdez and his colleague, Jose, did a fantastic and thorough job hunting for the leak. Mr. Valdez clearly explained what he was doing at all steps in the work. He made sure I understood and answered all my questions. He was exceptionally respectful of my home as he worked. I have never worked with more conscientious, considerate and kind service people than Roy and Jose. They were both incredibly professional and delivered beyond 5-star service. I will be asking for Roy Valdez for any and all plumbing issues I have in the future. Sila should be very proud to have Roy and Jose as part of the company. I cannot recommend their services highly enough.

Lindsay Small

Sila came through for me on the coldest day of the year when the heat quit working. They answered my call and able to book me right away (2 days out). Wes who answered the phone was super helpful in a stressful situation for me. They put me on the cancel list. A few hours later they called with an appointment the next morning. I was relieved! Ken, the Sila tech was wonderful! Very professional and courteous - oh and he wore booties in my house. He took me through the issues at hand and explained all options. I felt very comfortable with his recommendations. The issue required Ken to come back later in the day. He called to keep me posted on his ETA and arrived at the expected time. I need further work done and hope that it’s Ken who returns. I highly recommend Sila and their team!

Cindy Hon

Thank you Guy for a fantastic job in getting my heat back on. He knew immediately what the issue was and got to work getting my boiler running again. Was very clear in providing me a cost estimate and explained the issues. Although not cheap, I think the price was fair. Thanks for being so friendly to my dog and for explaining things to me. Hope you have a good holiday, Guy.

Ryan Cassidy

These guys continue to be top notch - every single person I’ve met the last 4 years has been really helpful, informative, honest, and just good guys. You may pay a little more but it’s worth the quality and peace of mind they bring, especially as I’m generally able to get same day service when we’ve run into unforeseen issues with our heating the last few years. Just had a major job done when our old boiler finally kicked the bucket and they sent 4+ guys out right away to get the heat back up and running as soon as possible. Couldn’t recommend Sila more.

Halli Benson

Roy was fantastic. He was professional and thorough. He made sure we understood everything he was doing and gave us an honest recommendation on how to fix an issue with our water heater. He was also friendly and a pleasure to work with. I have had nothing but positive experience with SILA, the quality of work is great and the professionalism is top notch!

Ben Grossman

I had my system installed by Sila several years ago and they did a good job. Very recently, my heating system was non-responsive late at night and I called their on-call technician, Michael. He guided me through a system restart while I went to the attic. He was very courteous, patient and encouraging, and we got the system up and running. Michael is a significant asset to the organization. Thank you!

Steven Schmidt

We recently had the annual maintenance done on our ductless mini split system, which we use for AC in the summer and heat in the winter. Jason advised a thorough cleaning of the air handlers, which was definitely needed. He did an excellent job. The system is definitely running better now. He was patient with us, and took the time to answer our questions and advise us how to get the most out of our system. We are very pleased with the work he did. Highly recommended!

Corinne DiPanni

Using Sila was the best decision I could have made. From the technician Kenny who gave me an thorough explanation of why the gas unit needed to be replaced and how it would be handle, to the service unit who came in and handle the job professionally. Also the foreman who came today and double checked that the burners were running correctly, was very pleasant. I couldn’t ask for better service!

Donna Miele-Cesario

We called Sila for the first time on a weekend when our eight year old boiler stopped heating our water. They quickly responded. They had to order a part from the manufacturer and were tenacious and diligent at getting the part shipped and installed as quickly as possible. Brian, Matt and Ryan were all professional, knowledgeable and efficient. We signed an annual maintenance contract on the spot. We strongly recommend Sila for your heating needs and products.

Boris Shmukler

Francisco arrived on time and was working very hard all day long to complete installation of A/C and furnace in one day. He was professional, knowledgeable and polite. I would definitely recommend him and his company Sila, although they are quite pricey, but high quality choice. I also have to add that 2 weeks after installation I had a visit from Sila for system tuneup. John did incredible job, he spent 4 hours adjusting system to run flawlessly and quietly. Finally, 2 more weeks later, master plumber David came to our place to make sure that new installation will pass a city inspection. So, it was incredible level of service at all steps that made me forget how expensive is everything these days.

Ngoc Nguyen

My furnace was tripping up the fire alarm so I called Sila to check it out. They had availability the next day, which was super convenient. Turns out the unit needed to be cleaned which our technician Rob was able to do during this service visit. He was very knowledgeable and patient with my questions. I will be calling these guys when my boiler needs to be replaced.

clea Simon

We went from having a leaky water heater to replacing our hot water and boiler with a more efficient combined model in the space of three days and it was as painless as possible. From our first emergency call (possibly Nick?), everyone was responsive and really helpful. Guy came out and explained our options (several times), pricing out possibilities and answering questions. Bob (project manager?) came out and explained everything. Kenny and Jordan, the installers, were especially wonderful. They showed up on the dot and got the job done by the earliest estimate (two days - but done very early the second day). They explained everything (several times) and answered all our questions - and cleaned up our basement so that it was cleaner than when they arrived. Just overjoyed.

Martina Schinke

I called Sila because the company I used for the past 18 years couldn't give me an appointment for a tune-up until 4 months out. To my great surprise, I got an appointment with Sila within a week. Sila called the morning of the appointment and confirmed that the technician, Rob, would arrive within 30 mins. Rob was super punctual (which rarely happens!), friendly (including with our dogs), professional, courteous, thorough, and finished the job within an hour, explaining everything he did. The cost of the tune-up was 30% less than what the other company (who did the installation) charged me the year prior. Rob signed me up for a maintenance contract (@$199/year) with Sila, which I gladly did because this will save me another 10% over the tune-up cost, waives the dispatch fee during normal business hours, plus a 10% discount on parts and labor throughout the year if required. Since my systems are relatively new, this made sense for me. Overall, I can't recommend Sila and Rob highly enough (he even declined accepting a tip, which again is a first!).

Stephanie Sogg

My experiences with Sila Have been wonderful so far, and Robert, the technician who came today was similarly wonderful. He was punctual, polite, and conscientious. He was extremely knowledgeable about my system and creative in analyzing what might be wrong. He was also friendly and helpful. I would recommend this company in a heartbeat.

James Daly

Sila installed two new whole house AC systems for us. While not cheap, they were very professional, put a lot thought into how to configure a difficult install and were all done in two days. People were great to deal with and very responsive and knowledgeable technicians. Customer service was fantastic.

Marc D'Amico

After initially having a poor experience with Sila, in which I believed I was severely overcharged for a minimal amount of work, the company's customer service team reached out to me directly to resolve the matter. They offered to refund a portion of what I had paid to leave the final cost right where it should have been from the start for this type of service (adjusting a garbage disposal install). Great on them for paying attention to customer reviews and for caring enough to make the call to me and resolve the issue! I said from the start that the work that was done was quick and of high quality. The only issue was the overcharge. Sila has resolved this issue for me, but it must still be noted that had I just accepted the overcharge and not left a poor review, I would still be left having paid more than double what I should have for this amount of work.

Peter Fuduric

Scheduling an appointment with Sila to fix my furnace in January 2023 was easy and they provided service the same day. My technician David was super helpful, knowledgeable, and worked quickly to resolve my issue. There's probably cheaper options out there but based on my experience Sila has a great reputation for a reason.

Josephine Pascuccio

Very satisfied with Sila. Harry, the technician installing my new water heater was a pleasure. I was in tears knowing I needed a new water heater for the original one I had was not even five years old. He took the time to explain the issue, how to prevent further issues, and calmed my anxiety. He knew his job very well, cleaned up after himself and was extremely timely with installation. I have many friends who can offer me free plumbing but Harry will be called first if I run into any more issues regarding all the services Sila offers, wonderful man :) I was very comfortable with him in my home which is not the norm for me regarding strangers. Ask for Harry! You will be satisfied.

William Horn

I called on a Saturday with a leaking shower and they had a guy to me Monday morning. He showed up on time, was incredibly polite and professional, and got the job entirely taken care of within two hours. I’ll use this company again without hesitation. Incredible customer service, good value for money, all around five stars.

Bill Hoysgaard

EXCELLENT....so pleased with the boiler service. David was extremely knowledgeable about my Munchkin boiler...and was very personable...willing to answer all my questions. Job well done. The only negative which wasn't David's doing...my appointment was between 8:00 and 11:00 a.m....came at 1:30 p.m....I had to call the office to determine status...the office should have been calling me !

Noah Noah

I had a great experience with Hernan, Ken, and the other Sila service staff with regards to installing a new furnace. They were punctual, thorough, communicative, and went the extra mile with troubleshooting. They thoroughly cleaned up their work station and were great with our pups who kept trying to help!

Jon Spillane

I had an issue with my Bosch- On demand water heating unit, and had the toughest time finding someone to assist me. Thankfully I found Sila, and was lucky enough to have Ken M. come out and help me. The service was quick, professional and responsive. They overnighted parts to get me back in business which was appreciative because I was without heat and water in the middle of January.

Colleen Callahan

I had the technician Steve to fix our boiler which we previous had two companies look at and said needed to be replaced. He arrived during the time frame given by the office and was very professional. Within 30 minutes he diagnosed the issue and even said he had parts on his truck to fix the issue right away. System has been running since he left and would highly recommend this company for any electrical, plumbing or HVAC means.

Aislin Moylan

I had no heat on the coldest day of the year and I couldn’t get the company I usually use to fix it. I have two young kids and for some reason I wasn’t a priority. So I called Sila and someone answered immediately and came within the hour. The price was reasonable for last minute service. Michael was great and had my heat working quickly.

Peter Raposo

Had called Sila during this current heat wave as my A/C stopped working. They were helpful in getting an appointment set up the next day as I explained i had elderly parents in the house. The Service Tech that came out Adnan was excellent. He was courteous, professional, on time and got this repaired quickly while explaining in detail what was done. Would like to continue to work with Adnan on future repairs.

sara legasey

Sila was able to send someone out the day after we called, and Adnan was great! He was on time and worked efficiently. He also thoroughly explained what broke in our system, what he did to fix it, and how to prevent it from happening in the future. Our A/C was back up in running in under 2 hours, and he managed to do all this with a screaming baby and barking dog in the background. Highly recommend!

John Kalamatianos

Service was great as always. It was very easy to book the appointment and the technician answered all of my questions. He was also nice enough to install a new air filter for free, even though the company changed policy and stopped providing those for free (which I wasn't informed about).

Marlene H.

Our system went out completely. Because we have a maintenance contract, Sila arranged for same day service. Adnan came out and did a great job. He found the problem quickly, a clogged pump, and completely cleaned it out, and provided a new drain line. He had our system up and running quickly, and he explained everything very thoroughly. Adnan was an excellent communicator, friendly, efficient, and left everything spotlessly clean.

Kristen Reed

Sila installed a new heating system in our home that is so much more efficient and money saving. They are always prompt and response. Harry, who came to do our regular maintenance, went above and beyond to make sure we wouldn't have any heating problems this winter.

Alexandra Shields

Ken was amazing! He explained everything to me and was so helpful. We recently bought our house and he explained our whole system to me. Such a great experience. I’m definitely staying with this company!

Ariel Twomey

Harry from Sila was wonderful when he came over for to service my HVAC. He was super experienced and very knowledgeable. You could tell her really enjoyed his job too. Great experience.

Jill McLoughlin

Jim and Jose did a excellent job with our gas hot water heater installation. Sila previously replaced our gas furnace and ac unit. The service and quality are consistently outstanding. I highly recommend this company

Kal K

This is the first time I am ever leaving a review, and I am doing it because I am so impressed & so satisfied with Sila's services. From my first contact with Sila right till the finishing of the job, everything was done with extreme professionalism, courtesy, efficiency and punctuality. Sila's onsite leader, Jake M, is brilliant -- he helped me diagnose the issue (leaking tiles and old valves that needed to be replaced) within hours of my contacting him, had a very fair-priced quote ready within minutes, and scheduled the job in a day. This was a big job -- 6 to 7 hours -- but it was done seamlessly and with such efficiently that I did not even have to be on site. Jake truly exemplifies professionalism & efficiency -- he was very patient with all my inquiries, and was highly responsive throughout the process; I would get email responses within minutes which is unheard of in the plumbing world. Overall, I am extremely satisfied with Sila -- the quality of work the pricing, the customer service, everything -- and I would highly recommend them to anyone else who is looking for high-quality plumbing work.

E.R. Mosher

Both of our air conditioning units failed a day apart during a week long heat wave. Sam R came over the same day I called and we ordered a new system to be installed on the next day. At that time he told me to call or text if I had any questions. When the second unit failed a day later, I called him, he came over and we ordered a second unit. Because it was so hot, he had a technician come over to get the units temporarily working (they were 20 years old) and a day later the second unit was installed. We required electrical work to accommodate the second unit and Nick T was able to get his electrician over the same day as the installation, this all being done during a heat wave. The teams: Yong, Rob, James, Nick T and Nick M did a fantastic job. This is a quality company that is responsive and excels in customer service.

sylviane turcotte

I called several providers looking to have a broken drain pipe fixed. Sila sent one of their technicians to the house the same day I called. Roy was very knowledgeable and very thorough, and walked us through the whole process. A couple of days later, the pipe was replaced with a minimum of fuss and disruption. Excellent work. I would definitively use Sila again.

Jennifer Amy Fraser

Sila was honest professional, courteous and wonderful to deal with. Amy was pleasant and concerned while scheduling. David was efficient, honest, straightforward and a pleasure to deal with. I was reluctant to Use a big ish company but they were fantastic.

Marvin Cohen

David G. exceeded our expectations. When our A/C overflowed its drain pan and flooded our new condo, we sent out SOS alerts. David responded promptly, did an excellent job of diagnosing our problem, and promised to have the work done promptly. Further, he gave us a fair price on the equipment, and followed up with us during the time it took us to vet his proposal. We couldn't be more pleased.

Dennis Friedrich

David was professional and courteous in his communications with us while performing the work, pointing out a necessary repair in order to assure continued proper functioning of the system. We were quite pleased with his thoroughness, and look forward to continuing our relationship with him and the organization. Highly recommended! Addendum: David returned as planned a few weeks later to perform the necessary repair to the boiler. We remain impressed with his knowledge and willingness to take the time to go over all the elements of maintaining a well functioning system. We are pleased with the service that has been provided. Thanks!

Martin Orloski

Greg Martin was fantastic! He was professional in appearance and work practice. He was able to answer all my questions about my system which is new to me as well as questions about future upgrades to our system. I would like him to be my regular repair and maintenance guy as well as install my AC upgrade this spring.

L J

We got new HVAC system installed in August. They offered several efficiency levels. We went with the "Most Efficient" system at the highest price. We did not think to actually research the efficiency ratings of the model numbers they intended to install. In October we applied for a PECO rebate. They have a list of model numbers and brands that qualify. Our heater was not on the list. We did find a sticker on the unit which displayed the energy rating (80) which is the lowest. We attempted to contact our salesman but he did not return our calls.

Sharmila Chatterjee

Adnan was excellent. Very professional, competent and pleasant. He even referred me to fix another fixture in my house which he noticed which had nothing to do with the A/C units! Overall great experience.

Alex Pannos

In my home, I noticed that there was an elevated level of carbon monoxide in my 4-year-old daughter's room. Sila had installed my Rinnai tankless water heater back in January, so I thought that there might have been a leak from the installation. When the technician (his name was Guy) arrived, he inspected everything and it turned out that my furnace was malfunctioning and that was the cause of the CO. He explained what was going on and was very thorough. He said that the system had to be replaced and went over all the options available without trying to upsell anything or be pushy. We had technicians there the same day and they worked late into the evening. Unfortunately, they needed a part that is not normally stocked on the service vans, and had to come back the next day. That would mean no heat in my home for the night in November. They went out and bought space heaters to make sure my house wasn’t an icebox and had someone come over the next day to finish up the install. During the whole process, all of the technicians, installation professionals, and other workers for Sila were very professional and polite. I used them to put in my tankless water heater during a very cold January, and now a furnace in a cold November. They are very prompt with excellent response time, which is clutch in New England in the winter. Having a reliable company that you know will be able to fix the problems going on in your home when you need it done quickly while providing great service and doing excellent work at the same time is invaluable as a homeowner. I would recommend SIla to anyone who needs service on your home. They do a great job and are easy to work with. I know that I will be using them in the future with any home maintenance/repairs that I have come up.

Michael Ferzoco

David Gaunt from Sila showed up on time, took thorough care of the hvac maintenance, then spent time explaining the system to me and offered advice on future potential maintenance issues. Very knowledgeable, professional and nice guy! I even signed up for annual maintenance due to this seamless and smooth experience.

Andrew Nagelin

I have a service contract on equipment Sila installed. The maintenance is always great but I can't get them to replace a piece of conduit that they installed and which blew off the side of my house two years ago. I thought it would be covered under their warranty or service contract.

Ann Assarsson

Kervin was right on time and really great about answering all my questions regarding duct cleanings and services related to the filter maintenance and tune up. He identified a small issue (that could turn into a large issue if not addressed, with a 12 year old HVAC/compressor) and explained everything very well. Now, I feel well informed, and confident in my ability to make good repair decisions going forward. Thanks!

Caroline Fry

Dave and Eric from Sila to replace our water heater on short notice. They were both very kind, extremely professional, meticulous and answered all of our questions. They are 100% the type of repairmen anyone want to deal with, Highly recommend.

Ed Hodges

Josh did a great job of following My very specific requirements for the location of the ductwork and equipment. He was also flexible when changes needed to be made due to field conditions. I have used Sila twice now and would use them again.

Daniel Munnelly

Of course, my furnace stopped working on a cold Sunday. After many tries, I could not get a return call from any repair service. Until I called this company. They promptly answered all of my questions about their service including costs, and scheduled for the next morning at 7am. The next day was a holiday, and snowing pretty hard. But the HVAC service person, Guy, arrived on time. He inspected the furnace, which unfortunately was out of date, required hard to obtain parts and would be expensive to repair. I decided to to replace the old furnace. Guy explained all of our options, re-inspected to furnace and our cellar, checked prices and rebates. After making our decision, Sila came the next day at 7am with a full crew to replace and install the new furnace. I must commend this company for their swift and professional response by the emergency HVAC servicer Guy; the staff for being available and answering my call on a Sunday morning, and the next day furnace replacement crew.

Chips

Adnan, was our service guy, arrived punctually, and was very professional - wore booties around the house and took care of servicing our split units systematically and neatly. He is a real nice guy, and gave me some useful advice about our legacy in-wall airconditioner unit and how to clean it. Thank you!

Nancy Bakey

People, I could write an entire manifesto on why you should run, not walk, to Sila. But I will sum it up as best as I can. Three years ago I used a different company to install a new HVAC system. It was all top of the line equipment and I paid $15,000 for it. It NEVER worked. A chorus of voices urged me to call Sila. The minute Harry showed up, I knew I was in good hands. He said the system was great, but was appalled by the installation. Wrong wiring. Wrong thermostat. Electrical components mounted outdoors and exposed to the elements. Harry worked in conjunction with his electrician colleague, Joe, to set up a plan to get the system up and running. This was NOT a simple fix, my friends. But this crew would not be deterred. I feel like any other team would have just thrown their hands up and said, “Sorry lady,” and walked out the door. But Harry and Tim were truly in my corner and they wanted to figure this out for me. It wasn’t just a professional endeavor for them. They took it personally as people who were looking out for my well being. I know Sila is a big company with a great reputation and I’m sure all of their technicians are awesome. But I’m here to tell you… Mad props to Harry. Did you ever watch the show “House”, where the brilliant Dr House diagnoses and treats problems nobody else can? Well… Harry is the HVAC world’s Dr House. Nothing is getting by him and there’s nothing he can’t fix. And Tim…. Well, he was determined to run that wire through several floors of and old brick building if it was the last thing he did. As the saying goes, not all Heroes have fantastical names and wear capes. Sometimes they’re named Harry and Tim and they wear Sila shirts and work boots.

Judy Dean

David and John were on time, courteous, efficient, and went the extra mile to figure out what was wrong and solve the problem. They listened to my description of this repeated issue and answered my questions. They also addressed some radiator issues so that the heating system is now working more efficiently. Finally they upgraded my thermostat, too. I'm really grateful for their excellent work.

Michael Fitzgerald

Sila is a very professional company, i had a furnance put in and the guys did a awesome job like their work so much i bought another furnance a week later. Highly recommend their services. [ hard to find a good company that provides quality work. not any more]

Ariya Akthakul

Michael L. was nice, polite, knowledgeable and competent. He came in for my gas boiler maintenance. The work was done very meticulously with great professionalism. I highly recommend and consider calling SILA again for the gas boiler maintenance.

Katie Abo

Adnan T. Was AMAZING. He was kind and efficient. He had great information to share and explained things clearly. He had a positive and helpful attitude even at the end of the day! Adnan worked around our garage mess and was patient with our kids, we highly recommend him and SILA.

Kevin Finnegan

John showed up on time. He carefully analyzed the problem with my tankless water heater and explained the problems to me in a manner that I could understand thoroughly. He communicated with his office to schedule the installation of a replacement tankless water heater as soon as possible. You never appreciate your hot water until it no longer works.

Guy Zagami

Gaetano went above and beyond and not only gave excellent service but also gave great advice on how to service and maintain my boiler. As a new home owner there’s a lot I didn’t know about my system, Gaetano was kind enough to take me through the system and offer guidance of how to take care and maintain it regularly. I will definitely be using their services again in the future!

Mannan

Called in to SILA since my hot water was running at really low pressure and taking forever to heat up. Just bought the place, and I expected the Tankless System needed to be vinegar flushed and have the filters cleaned out, and SILA had installed it three years previous. The technician was sent out, and found that the mixing valve filters were clogged. I washed and scrubbed them, and my pressure was back to normal. Roy said he'd want to replace the whole mixing valve for $483.00, and the vinegar flush was $467.50. Roy also spotted a corroded pipe on the baseboard heating side that needed to be replaced and quoted $735.00. All the quotes seemed like a lot (especially to replace a leaking foot long copper pipe), so I told him I'd have to think about and get some other quotes. But he said SILA would make him charge about $400 just for the visit and inspection. I was told $98 over the phone, so that was an unwelcome surprise. In the end I had Roy replace the mixing valve and vinegar flush the system. He was great guy, very knowledgeable, and professional. If it was just him I was reviewing it would be a 5 star review. SILA seems great for when it's an emergency and you need to get it sorted right away. Otherwise, it may be best to shop around.

grace pior

David was amazing, my heat was not working, David found the issue, it was not with the unit but gas line. I greatly appreciate his honesty and professionalism; he will definitely be the person I call for repair. Thank you, David.

Kevin Wellwood

When I had a heating emergency just before the coldest day of the year, Sila responded the fastest. Gaetano quickly diagnosed the problem, replaced the necessary parts, and kept the house clean while he was doing it. No complaints about the service!

Edwin Valeriano

Sila installed a whole house sediment filter on the main water line and checked the water heater (6 years old). The plumber arrived on time, was courteous, and answered all of my questions. I will use Sila again.

Tom Clark

Harry repaired our A/C System fan at our home in Lexington yesterday. Excellent work. He was very knowledgeable and professional! Extremely satisfied all around.

alex thayer

Michael serviced my heating system the day before Christmas. He did an excellent job. He was professional, friendly, and extremely knowledgeable. I'm grateful to have had his help. -alex

James Bernardi

Within two days, they replace the old heating and air-conditioning system, with the new one lifting it over the house into the backyard very professional. Very grateful for the whole team!. It’s a great company.!!

Lee Zamir

John did an amazing job. Thorough, on time, courteous, and it was three different plumbing jobs and got them all done in one visit. Very happy with the results.

CHIH-WEI CHIU

Sila has always been responsive and professional. Most recent service was on time and issues were explained to us clearly and addressed during the maintenance. Happy to stay with them.

Nate Powers

Called on Friday for a broken shower valve. Had someone on-site Monday at 7:30am. John worked to remove a stuck cartridge and got the new one installed quickly. Very happy I called Sila!

Niki Edmonds

Brian M was great. He figured out our issue and saved us from the cold! He also was very helpful in setting up next steps. Sila was also available on short notice. Much appreciated!

Yael Aldrich

Torrel came on time, put on his boot covers and went right to work cleaning and maintaining our AC system. He was clear in what he needed to do and did it without making a mess. He even helped clean off the outside AC! I'll try to request him again!

Dan Aharoni

Sila is awesome. We use them hot both heating and cooling, they are not cheap, but are responsive, reliable and top notch professional! Highly recommended.

Olga Efimova

Excellent response! Same day, couple of hours after my call. Can’t be happier with this service. Jason, the technician, is highly efficient, knowledgeable, friendly, great service! Thank you Sila, will definitely use again and recommend to others!

Gayle Fitzgerald

Guy, the service technician, was on time, professional and completed the replacement of our pressure expansion tank promptly. What more could you ask for? I have been using Sila for years and they never let me down.

Beth Kirsch

Jason was great! He figured out the issue very quickly and knew exactly how to find a solution. He was professional, smart, and answered all of my 1,000 questions. Would definitely use again for any HVAC needs!

jack gendzel

I received courteous, knowledgeable service from Sila and Harry Plowman today. He performed a check of my heating system. I get dependable service that is reasonably priced with Sila.

Avner Adini

The experience with Sila service was great. Rob was above expectation with his great professional, came on time and immediately found the problem and explained to me in perfect way. 10 stars service.Even more let’s say 100 stars

David Brahm

Guy from Sila took a deep dive into our very old and complex heating system. He restored water pressure, fixed a leak, and flushed the system. He also went around bleeding radiators and got some to work that I have never seen work! Great job of investigation and repair.

Iliana Partan

Roy was great! He came exactly when Sila said he would arrive, and he was very professional and knowledgeable about the work that needed to be done. Thank you, Roy!

Kimberly Phillips

Our Service Representative, Guy, was awesome. He thoroughly explained the work that needed to be done on our boiler and even informed us about rebates to help with pricing.

Moira Carroll

Roy was the best. He was professional, upfront, friendly, and I can tell he takes pride in his work. I highly recommend Sila and their staff.

Justine Rutter

Company was responsive and quickly arranged a time for a technician to repair my split AC/heater unit. Michael was professional and fixed/re-assembled my unit in no time!

Chad DeNardis

Michael, the on-call service tech was a tremendous help. It was late Sunday night during a cold spell and he was able to walk me through some trouble shooting tips and eventually got my heat working.

Nicholas Marston

David did a great job troubleshooting a steam boiler issue I had. I would recommend his work and Sila's in general.

John Pringle

Rob was fantastic to work with! He was able to diagnose and resolve an intermittent heating issue we were having, and all the while was able to explain the process and the next steps. Thank you again!

Alan Goldsmith

We had a ducted central air system put in with a heat pump, and splits with a heat pump for our in-law apartment downstairs. I honestly don’t think it would have been completed on time without Brendan and Hernan. Brendan managed the whole process seamlessly. And Hernan was with us for 4 out of the 5 days of installation. Both Brendan and Hernan took the time to stop what they were doing when we had questions and answer them in a way that we could understand. Also, Hernan stayed late everyday he was here to complete what he needed, even working in the cold with a flashlight. We have always liked Sila, but the service and professionalism that we got for this project was bar none the best!

Jamie Purchia

They were able to come the day after Christmas to give me an estimate and install a new boiler the next day. Very happy with the responsiveness and manpower

Robert Smallcomb

Ken arrived right on time, and he got right to work on a leak from my ac unit. He explained the coil area and the collection trough, and he identified the blockage in my condensate drains line washing it away with a snake push and water. I asked him about installing a tray in the bottom of my utility closet, and he passed it on to his office to get me pricing for a drainage collection tray and a shutdown switch in case of water accumulation in thes tray. He also snswered my questions on s service agreement which I plan to enroll in. Very pleased with Ken’s professionalism.

Jeffrey Bartee

Tony from Sila was on-time, very personable, and efficient as he performed a maintenance check on our heating system. Everything that I could expect from my favorite HVAC company. Thank you Tony and Sila.

Linda Brady

Plumbing services for two broken valves and a broken pea trap. Both Roy and John did a great job and were very professional and friendly. Thank you!!

alan lenef

Guy was great - he was able to come early, perform a full maintenance of our gas heat, and explain everything. They also gave us a special.

Chris Gittins

They diagnosed a wiring problem and provided a quote to repair it. They were on time (called ahead to let me know they were on their way), courteous and professional.

Patty Goodman Hayward

I was pleased with the communication and follow-up. I felt confident that they were experts. They delivered quickly and met our needs.

Matt Camp

The Sila team was very professional and responsive. Ray arrived on time and was efficient during the project. He was transparent about the project and what it would cost. He explained what the drivers of the problem were. While I may have paid a bit more, it was worth it. It’s very hard to find high quality and reliable service providers.

Stephen Barbuto

The Team at Sila gets an A+ from me all around the board. The employees were prompt, on time and always respectful of my home during the job. I work from home so I can get distracted easily but I never even knew they were there! Very professional staff and a great result. Will be recommending to all my friends and family. 5 stars!

Andrew Fisher

Had an issue with my HVAC system icing up. Their technician, Guy, showed up and quickly evaluated the system. Although repair was an option, he strongly recommended improvements that could be made to better safeguard the system. Guy was clear and took time to explain the reasoning behind his recommendations, which was appreciated as I inherited the system from the previous homeowner. He wound up bringing a project rep in to discuss longer term options of system replacement with me as well. Cost is certainly a concern, but both representatives were transparent in their quotes for system repair vs replacement and have given me time to evaluate.

Jenna Sullivan

Sila replaced our hot water heater after it died and flooded the basement. The plumber, Ray, was friendly and professional. He did the job quickly and well. Sila is not the most affordable shop in town, but I’ve found them to be reliable and provide good service.

Alex F

Bought a central AC in 2019 for $30,000. They inspected their work, and a week later my place is at 95F inside/100F outside. Better than nothing - a dollar's not worth what it used to be! Maintenance guy in 2020 says system is good. Maintenance guy in 2021 says system is good. I ask to upgrade or debug it. Maintenance guy says call senior guy #1. Senior guy #1 says to call back next year. 2022 I tell them I want to buy something so, send a senior guy #2 for maintenance. Senior guy #2 sees that compressor has never worked. Company tells senior guy #2 to replace the coil instead of the compressor because the coil is cheaper. Senior guy #2 replaces the coil, and confirms that the compressor doesn't work. Company sends another senior guy #3 to replace the compressor. He plays with it for a couple hours but reveals that the company hasn't even tried to find a replacement compressor yet. 3 stars because idunno if other companies are better. Try some box fans! Fingers crossed for 2023!!

Chef Champ

I want to say my boy Greg came out to my house today and put a mean cleaning on my heating system. Real quick, fast, and efficient done in about half hour.

Lawrence Connolly

Sila team was responsive and quick to accommodate our service repair request. Notified us immediately that our warranty covered the work. The team that actually performed the work were professional, communicative and friendly. Very pleased with our experience.

Michael Brodie

Review for 11/29/23 visit by Mike: Arrived early, did a very comprehensive job and went over all the details and answered all my questions. I was very pleased with Mike & Sila. Review for August maint visit:Called to schedule my annual AC maintenance. Sila came the next day - all done. Sam Sila Tech did a great job, was incredibly helpful and informative. Sila did an excellent job installing my new heating system + 2 AC units. Very satisfied.

Son Trinh

Adnan came by to perform maintenance on my AC units. He was super professional, knowledgeable, helpful and engaging, which made it a great experience. He went above and beyond what I expected. He does a great job representing Sila!

George Crocker

I recently had an AC inspection/ maintenance done on both of my systems. Adnan was great, friendly and personable. He shared some knowledge so I understand how my system functions, and how the safety switches work.

Lance Miller

We just moved to Boston, and they were really helpful in getting our sluggish AC fixed - after we had disappointing service from a building-recommended contractor. They were thorough, careful, explained everything, and so nice on top of it all. They are pros. We're going to use them for all our HVAC needs.

Damian Deopersad

Absolute best AC company in MA. This company is reasonable, friendly and honest. I have never been so impressed by a mechanical company. Service was on point and very efficient. I highly recommend this company as well as Kenneth M, he was truly outstanding and very knowledgeable.

Christina Cool

Thermostat quit in the middle of a heatwave. David and Rob were able to get to me faster than expected and took care of it. Also cleaned the AC while here, topped up the coolant, and got me on the service plan. Fantastic response by Sila, and I will definitely ask for David and Rob by name again. Great couple of guys and super nice!

Joe Steele

Sila was the company we chose to purchase our new HVAC system. Installation was over ten years ago. The A/C stopped keeping up with the heat. We called on monday and they were able to get out today (Wed) so good turnaround. The tech (Adnan) came out and found that we were down a bit on refridgerant. He topped it off, cleaned the compressor, and found a leak in the condensation collection piping. All in all, very professional, quick response, thorough troubleshooting, and good communication from dispatch.

Liz Kelliher

Heatwave hit and AC unit stopped working just as we brought our newborn home from the hospital. Called Sila and was able to schedule an appointment right away. Guy came to service the unit, he was professional and very considerate. Guy explained exactly what is wrong, what he will do to fix the problem, and worked with us to stay within our budget. Work was done timely, all costs clearly explained.

John Stillwaggon

Adnan was fantastic! The yearly maintenance couldn’t have happened sooner. He replaced the air handler filter, installed a new capacitor, installed a hard relay, added refrigerant, and performed a complete check on our system. Adnan was timely, professional, friendly, extremely knowledgeable, and courteous. Looking forward to seeing him next year.

Michael Payne

Called Sila during a heat wave when everyone else was booking out 1-2 weeks. Came out the next day. The unit in question is in a horrible tight attic crawl space. Steven got in there and fixed the problem with no complaints and a great attitude. It wasn’t simple but he figured out how to fix the problem rather than just changing parts. Excellent mechanic and great service all around.

John Kilborn

Silia did an emergency repair on my central AC. They came quickly and got me back up running! Then I signed up for the maintenance plan and they checked the unit. Good communication and timeliness. Guy came and did a great job.

Christine Fort

Harry, the technician, was great! I had requested service due to a rattling sound in one of my mini splits. He inspected the system, confirmed that the issue was nothing serious, and also gave me tips on how to mitigate the noise in the future. It was a huge relief to have things taken care of so quickly!

Bob Hurley

Our central AC unit stopped working on a Friday night. I left a voicemail with Sila at midnight. Lily from their office contacted me at 730am on Saturday morning. She was very professional and friendly. The tech named Guy arrived at 10am and had my AC up and running within 30 minutes on one of hottest weekends of the summer. I couldn’t have been happier.

Samantha Mahoney

The best! Ryan our technician was professional, responsive and could not have been more of a help. Our air conditioning is cooler than ever! Thank you, Sila!

Jon McNeill

At peak of heat wave, our AC went out. Wes managed to get a technician to the house same day. Guy, his technician was fantastic and fixed our issue within an hour. Can't recommend Sila more enthusiastically.

William Bailey-Eisenhauer

Great experience using Sila! We’ve been customers for over five years. I highly suggest you give them an opportunity to win your business. They offer a full suite of services and have a stellar staff. Responsive, professional, allow for questions, friendly, personable. A big shout out to Roy and Paget! 😁 I couldn’t ask for two better guys to install our water heater and system. They took very good care of us. I can’t say enough good things about them - their work was very high quality and shows the depth of their skill set and experience. Just wow. The other two gentlemen who came to install our Heating unit we’re likewise great. Thank you both. 12/22/2022 - John (very very nice guy) came to fix a toilet fill valve yesterday. He went thru all the options, etc., didn’t try to sell on stuff we don’t need. Excellent service, good workmanship, and another reason we will continue to use and recommend Sila! You all should be proud for running such a good business. Additional point and kudos to you all for actually having staff available for service. Other companies are losing business because of lack of staff to address customers needs (ie their technicians are unavailable for weeks, sometimes). Not like that at Sila!

Jordan Dick

My AC broke at the worst possible time - a Friday night in the middle of a terrible heat wave. When no one else could come repair my unit or even return phone calls, Sila (Steve) came out on Monday morning and fixed it on the spot! Thanks so much for the prompt, helpful, and professional service.

David R. Weaver

Minor problem with new installation stopped A/C in 95 degree+ weather. I called Sila service. They had one of their top professionals on site within 2 hours. He fixed the problem, waited to make sure everything works, then left...no charge. Superb service. Excellent responsiveness!

Greg Zammuto

Very impressed. The service tech (Adnan) was extremely professional. He did a great job making the necessary repairs. He explained things to me and provided updates as he worked to resolve the issues.

Karen Considine

technician Brian was wonderful. He was so efficient with diagnosing the problem and repairing it. He was professional and very courteous!

Jenny Ku

Kervin was very friendly and professional. He answered all my questions and provided excellent advice on how to keep a well maintained HVAC system.

Gavin Society

Great service by Michael (from Dorchester). Came out on an emergency call on the 4th of July to fix our central air unit. Diagnosed the issue upon arrival and fixed our unit within minutes. Enjoying central air for the rest of the day! Thank you, Michael! Will use this company again for annual service!!

Kacy Crider

Despite my neighbor giving Jason trouble, he was wonderful, patient, thorough, honest and kind. Will be working with Sila on all our properties from here on. Thank you!

Patrick Wadland

Simply the best service. Harry came by, was extremely thorough and went above and beyond to explain and troubleshoot an issue we have had since we moved in with our mini splits.

Red Door Real Estate

Sila is very helpful and responsive. They were able to get someone out there right away to service an air conditioner for a client. They may be a little bit more on the expensive side but they show up and call back unlike a lot of other HVAC companies.

Jo-Ann Ross

Harry was early and efficiently replaced our thermostat. He carefully explained details about WiFi usage. We are thrilled to have Sila take care of our air conditioning and heating needs.

Kristine Anderson

I am so pleased with the service I received from Guy. Everything from arriving promptly at 7 am, to explaining what needed to be done and getting it done quickly. Guy was professional and personable.

Kenneth Perry

Sila replaced our existing combination heat/hot water wall mounted boiler. Graham, our Sila Project Manager assisted us in selecting the best solution for our home. The install team arrived on time, were great communicators, and were professional, clean, and knowledgeable. We couldn't be happier with our new system and we will be recommending Sila to friends and family. 10/10 A++

Lori Wanzek

We’ve been using Sila for several years and are very happy with the service they provide. Both Guy and Jason are excellent technicians.

Michelle Fuentes

Technician thoroughly checked systems and answered all questions with patience. From first call to finish, we were treated with professional, knowledgeable, and kind service.

Eileen Murrihy

Tim did an amazing job installing all my new light fixtures. A true star he is and they look wonderful!

Sidney Diaz-McCree

Sila is the way to go...after years of trying to "save money" I've learned to do it the right way when it comes to big items like AC and Heat. Maintenance is always 5 star and pro. Go Sila because there is just no other way.

Karen DeBiasse

John was incredible. The whole experience with the company was great! Will definitely call them again. Thanks so much!!

Robert Kent

Had a great experience. John knew what he was doing. Was easy to talk to and patiently answered our questions. Highly recommend

Karen Arpino

Kenny, Jordan, and Alex came to my home today to replace my AC system. They used the utmost care in moving furniture, keeping dust down, and respecting my home. They were so considerate of my home I didn't even know they were here. I will tell everyone about Sila because they worked so clean, respectfully and efficiently. Thank you. The service was superb.

Dana Semmel

Brian was very knowledgeable and friendly, explained everything and answered all of my questions so I could understand.

Rita Ma

The repairman was very honest and direct in his advice. He clearly described various options and we didn't feel any sales pressure. He fixed the leak fast and at a lower cost than we expected. He is clearly very knowledgeable at his trade, and he pointed out the root cause of the problem and flaws in the work that was previously done in our home, by a different company. He even gave us lots of advice about other issues that caused our burst pipe like insulation, choice of proper fittings and connections. Sila completely solved our problem and was very professional every step of the way. Very happy with this service!

Lori Gayle

Our house drain was backing up and overflowing into the cellar. Technician Ali arrived promptly and did his utmost to diagnose and solve the problem with professionalism and a good sense of humor. We've always had great service from Sila for our furnace and A/C. This was our first call for a plumbing issue, and they were equally good this time. Thank you!

Brenda P.

We hired Sila for a complicated gas leak repair in early December. Sila had help on the scene almost immediately. We worked with Elliott M. and Dave P., who were both outstanding! They were efficient, diligent, and creative in solving the problem, and talked us through the details and options at every step. Dave, a Master Plumber himself, even solicited input from colleagues and managed multiple go-rounds with the city inspector. Both went well above and beyond to help us out and were super friendly and easy to work with. I'd use Sila again and request Dave and Elliott specifically if another need arose.

Richard DeRoeck

Did a good job with minimizing water noise in pipes. However,never received a receipt for the work performed.

Marie

Provided routine maintenance in preparation for upcoming winter. Checked system. Replaced filters. Great job. Friendly and knowledgeable service.

Susan Gwyn

Greg was very efficient and thorough. Asked if I had any additional questions as he checked on something re: my thermostat

Nic Nic

Ryan D is the best! He is so professional and knows his job well. We have the worst heating system (not installed by Sila) and Ryan has kept it working for years. He gives us great tips for extending the life of that system up to this point. I feel the company does great work and is one you can trust!

William Marshall

Guy (Cilluffo) was patient, worked under difficult conditions surrounded by plumbers working on a related issue and got our restarted in mid Winter with freezing temperatures predicted for tonight.

Maureen Mcdonough

After three days of attempts to repair a boiler, I am left with a boiler that does not work and that was damaged rather than repaired. I will never use the service again. In the past I had multiple positive experiences with Sila. But this company must be under new management because this was a completely different experience including showing up late every single day, placing multiple charges on me for items broken by SilaAnd having to ask them to leave after damaging the electrical system to the boiler and asking me to pay for repairing what was damaged by Sila. I cannot completely blame the service person because he was on the line with his supervisor who had to know there were issues and instead chose to try and bill me after damaging my boiler the bottom line is that after three days I do not have heat and will have to pay more money due to the damage is done Thank you for your response and sending out the technicians to make the repairs. I appreciate your prompt attention to this matter

Sue Triggs-Rhuda

Sila replaced our old heating/water heating system several years ago (along with managing the lining of our chimney) and now they do all of our maintenance. In pricing their services I found the fair and competitive, scheduling work is fast and easy and all of the technicians and service people have been proactive and good to work with. Highly recommend!

David Rosman

SILA is great. You should get their maintenance plan and do it now. Things go wrong with heating and air conditioning all the time and these guys stay on top of it. They coordinated with my tenants and kept me in the loop and waived the fee because of my maintenance plan. Wes who works in the service center is fantastic and repeatedly just solved all my problems.

Charles Mehrmann

I have used Sila for years and have also referred a bunch of friends to them over the years and there is definitely is a reason why, Sila is just fantastic at what they do. Ryan the technician showed up promptly on-time, did his work with minimal disruption and even took some spare time to show me some of the ins and outs of the system that could be tuned up if need be. I never felt pressured to buy the tune ups if I didn't want to and he explained to me that the work was likely not urgently needed and that I could take my time if I wanted. Excellent service and thank you to Sila for getting me tuned up for winter!

Bill Joye

We are so pleased with our new system, and would especially like to thank our installers. They were very professional, clean and polite. They worked very hard to get us up and running. It was a difficult installation, and the results are excellent.

Austin Haley

I called Sila on a Friday afternoon to help repair a gas boiler that was not operational. They were able to send out a technician first thing Monday morning and confirmed appointment the day before. Brian showed up promptly on Monday to diagnose the issue. Replaced spark ignition module and pilot assembly, got the system up and running very quickly (total appointment time around 2 hours, including sourcing parts). He was professional and courteous to work with, provided extra tips and suggestions about servicing boiler, and wore a face mask (COVID precautions) and shoe covers (to protect floors). I was very happy with the service provided by Brian and Sila.

Lucia Cardenas

My broiler broke and call Sila . I had no contract and was taken care of immediately. The technician was incredible.., so professional and caring. Explained everything and came back with parts and did the repairs. He called back to see how everything was going. That is unheard of. He came back and fixed a small leak. Very pleased with the service and professionalism. Will recommend to family and friends .

Mardiros Merdinian

I had a great A/C maintenance service experience bi Sila. The service technician Kervin was on time, he was professional, kind and answered all my questions. My A/C performance greatly improved after this maibtenance. We can already feel the difference. Thanks Kervin and Sila.

Kimberly Medeiros

Adnan was professional, timely and a great communicator. He went over all aspects of the system and reviewed each part of the cleaning process. I would definitely hire him again!

Jasmine Gee

Just had an amazing service experience with Tim. He took the time to explain everything he was doing, was kind and patient, and extremely knowledgeable. Sila will be the only company I use for future work. Thank you!!

Sharon Collins

Love Guy Cilluffo. I have had him before as my technician for heating maintenance and was delighted when he came to the house to look at my central air. He fixed an issue with it that had been occurring for several years that no other technician took the time and trouble to figure out. He is a straight shooter, treats you with the utmost respect and provides excellent customer service. He is a great representative for what he does and who he works for. Sila is lucky to have him!

Susan Bley

Our technician Michael Shai was top notch! Very thorough, completely professional, offered helpful tips on saving money and was COVID safe.

Jesse Philips

Michael was on time, friendly, professional and explained all along what he was doing. Great customer service took into consideration of the property while working. Excellent service and great job!!!

Vida Johnson

Harry was wonderful: professional, knowledgeable, efficient, friendly and went out of his way to give me a real detailed "tour" of our mini-split, on top of fixing the problem.

Katherine Hains

Although I have had difficult experiences with Sila in the past, their employee, Brian, is one of the nicest and most professional service technicians I have ever worked with. He is always courteous and helpful while completing by jobs. I would recommend the work of Brian to anyone I know.

josh levine

SILA replaced our high velocity heat and AC system and they did a fantastic job. It runs smoothly and efficiently. Graham was our project manager and he’s buttoned up, professional, accommodating and easy to work with. When you go with SILA, you get the best. They aren’t the cheapest, but you get what you pay for and it was worth every penny to know the system is top notch. SILA also did a sump pump replacement and they did a fantastic job on that too. Not only did the replace with better equipment, they made the whole sump pump area cleaner and more organized. It was essentially a hole in the floor but now their is fresh concrete around the hole and a covering. Can’t recommend this guys enough unless you’re trying to save dollars by cutting corners.

Amos Wasgatt

We have had a great experience using SILA. Our last technician Adnan did a great job and brought our system back to new.

Mary K

Adnand came to do our yearly maintainer. He did an amazing amazing job! We are first time home owners and he did an amazing job explaining to us the system and how it functions. Thank you Adnand

Ben Smith

Our A/C conked out in the middle of a heat wave and Sila and Michael came through within 24 hrs to restore it. Michael figured it out within 15 minutes and boosted (I called it a jump start ) the compressor and got it back up. Very happy since it's going to be in the high 90's this weekend.

Edward Broderick

Gus came in the middle of a heat wave, worked in 95 degree heat and got the AC working quickly all free of charge under warranty and was a pleasure to work with. Can’t recommend Sila highly enough.

E Marshall

Adnan did a great job - let me know when he was on his way, checked and cleaned all the units, answered all my questions. He was professional and personable. Very happy with the service and the units.

Philip Devlin

This is a very professional organization! All of the people I spoke with were very customer focused. The Service person, Dave, showed up on-time, was friendly and very efficient.

Fred Wright

Mike is a professional He performed his work with astute skill. The compressor was showing a pressure problem. He trouble shot to correct the problem. Even though it was late in day he checked everything to insure satisfaction before he left. A valuable employee with a great future in HVAC

Joesph Geller

Mervin was fantastic, professional and really helpful. Have us great education and information on our system. Can’t recommend him more highly

James MacDougall

Adnan was our tech from Sila. Absolutely amazing job. Cleaned the fan blades, outdoor HVAC exhaust, up in the attic in the stifling heat maintaining the system, taught me about the best filter to use for our system. Increased the air flow of our HVAC system. Removed filter from second floor that were obstructing our cold air flow. Thorough, efficient, proficient, knowledgeable, great attitude. Great guy, great employee. Before Adnan showed up I was not satisfied with the AC/HVAC on my second floor. What a difference! 100% satisfied. I recommend fully.

Joshua Smith

I have been using Sila since moving into my home, they are consistently responsive, effective, competent, professional, and helpful whether you use them for routine maintenance/service or during emergencies. As an added bonus they are friendly and easy to interact with. If looking for additional information, I have had Ivan T. come to my house twice and each time he was friendly, helpful, and incredibly knowledgable! I was pleased that with this years standard service they were able to send him out specifically given such positive prior experiences.

Russel Pergament

Relied on this company for 15years--absolutely committed to customer satisfaction. Good work is hardly unique but what is extraordinary is the fact they stay with you every minute until the problem is solved...had an irksome water heater with intermittent problems making it hard to identify the issue....their guys (hats off to Kenny, Mike L, and Young) got me set...time pressure as I have a plane tomorrow and they came back to correct. I know this unhesitatingly: they will not let me down nor will they disappoint any customer.

Bob Jones

I have used sila 4 years now very happy with their service. Enjoy piece of mind during the heating season

Jacob Berchuck

Sila professionals have recently performed plumbing and electrical work for us. Sila has always been responsive to our requests and quick to send someone out to help. David and Paget (plumbers) and Robert and Taylor (electricians) have quickly identified and fixed our issues. They have also all been friendly, professional, and careful to wear masks indoors. 5 stars.

Richard Murillo

Technician was professional really knew his stuff about Bosch Greenstar condensing boilers. Had to order a part and they kept us constantly informed of timeline to install the part. Super fast and paid attention to every detail. Even answered technical questions for me.

Cord Tocci

Had Sila do some maintenance on my heating system. I ended up having some billing questions around the heating system maintenance I had done. Worked with their team member, Claudine. She was absolutely amazing! She made everything very clear and easy to understand. She even followed up with all the answers to my questions, and paperwork, in email. With how comfortable and easy she made it, I will certainly be working with Sila again! Great people and great service!

Sarah Grundy

Recently have moved to a new house. Guy is the best! Always professional, on time, and provides the best service!

Amelia

Very knowledgeable and efficient technician. He was also courteous and friendly. Great work, done efficiently.

Wesley Roberts

Ryan came to check on my Ecobee Thermostat and turned off the HVAC fan which I could not turn off. He was very knowledgeable and professional in his interaction with me. Sila has done a lot of work in my home and I have never been disappointed with their work.

George Chapman

We had an excellent experience with plumbers Roy and Connor, who came in response to a couple of small gas leaks. They arrived on time, worked efficiently and effectively, discovered illegal piping and brought it up to code, added a couple of extra items at no charge, and cleaned up before leaving. Very nice and friendly fellows. We have been using SILA for six years and are always completely satisfied. I highly recommend SILA. George in West Roxbury

Jean Evans

Kervin did a great job on my HVAC in the basement and also the mini split in my rental apartment attached to house. He answered my many questions. He was patient and respectful as my 76 year old brain tried to take it all in. I would definitely like for him to return for my fall checkup in November. Thank you good folks at SILA.

John Breslin

Great service from Sila. Brian was very helpful in diagnosing our hvac issue and finding a replacement unit. Fran and Steve were terrific and stayed late to ensure a successful same-day install. Would recommend this team to anyone.

Katherine Brideau

Had furnace troubles on Xmas and they helped to trouble shoot the Issue! Michael L was great!

Arman Chitchian

The tech Brian who showed up was great. He was professional, friendly, knowledgeable and is a good son to his mother (from the short conversation I overheard as he was finishing up, before heading on his way to the next customer). His charming southern accent didn’t hurt either. :)

Neil Johnson

Ken showed up early and got our boiler running again when no other company we called could help us. Courteous and professional, Ken offered to wear a mask (much appreciated) and explained his diagnosis and the work that he performed clearly. Thanks for a great job, you probably saved us from some burst pipes too!

Craig Marin

Ryan showed up when promised, figured out what our HVAC systems needed, performed the work quickly and left the area as clean and neat as when he arrived. Great service!

Maya Carlson

We used Sila to do a review of our heating, cooling, and ventilation systems to determine if they would accept us as customers for their annual maintenance plan. Brian was detailed and thorough in his appraisal and is returning to do further assessments on our boiler. We appreciate his approach to examining the condition of the heating and ventilation systems going into the heating season.

Michael Demaree

Ryan of Sila HVAC was here to diagnose the problem of no heat from a heatpump system. He found a tripped stack sensor, reset the system. He looked the system over after the repair, checked the refrigerant charge level & checked out plus the the function of the electrical control system. He had the system working within 30 minutes. He would hire them again in the future. They dispatched the technician within 24 hours to fix the no heat problem. Thanks we will see you again soon. MIKE D.

Jaimie Gradus

What an amazing experience we had with Sila!! Our Central AC system was installed by another company a few years back and unfortunately has always has issues. We had John from Sila come check it out and he immediately identified the underlying issues (due to improper installation by the previous company) and what needed to be done to rectify them. He was awesome, honest, and trustworthy. John was able to get the minor repairs done to get the system at least running again on the hottest day of the year, with the more major repair scheduled for the very next day. Sila really took care of us and will be our new AC company for good. We couldn’t be happier!!

Howie Rich

I could not have asked for a better experience. I received a call that the Technician was on his way. Roy was friendly, professional, and did the job quickly, and efficiently. He explained what he was going to do, and upon completion, explained what he did, and what I need to do for maintenance/winterizing, moving forward. All at a reasonable cost. I will use Sila again in the future.

Brian Whalen

They responded quickly to my request and fixed it to perfection. Will definitely keep using them going forward

Pat Skinner

Service needed on new Ac installed in April..due to only fan coming on..which is not supposed to happen..Unit checked today..senior service person personable and knowledgeable about the unit

Melissa Richardson

Great company! Tony was professional and informative; I don't let anyone else handle my equipment.

Daniel Fahey

Micheal was great! Both professional and extremely knowledgeable. The visit was very efficient.

Andrew Miller

I am so glad I found Sila! My water heater was giving me problems with the temperature and a small leak. Fortunately, Jordan from Sila was able to not only fix my water heater, but also gave me some great maintenance tips I can easily do myself. In the past I've had poor experiences with repair services, but Jordan was extremely friendly and professional! I highly recommend Sila for your plumbing needs!

April Dodd

You will definitely pay a premium for Sila's services, but you'll benefit from the fact that they are a highly professional outfit. I recommend in particular Brian MacFarland, who provided service when our heat stopped working in November 2021. Brian coordinated and did the repair and did a great job walking us through options in a way that was clear and informative.

John McDougall

Very high quality plumbers. They came twice and both Paget and Dave were as good as they come. Fixed the work of two other plumbers, super courteous, personable, warranty, not low but fair price with great confidence it was done right. They are my go to guys from now on.

Sarah Harper Nolan

First class experience in every way working with Sila. They are responsive, professional, and take pride in the work they do. We had a routine tune-up today on the systems they installed in 2019. Ryan the technician walked through his process and educated me on HVAC maintenance. I found it extremely helpful to know how/why they are doing what they do. Would highly recommend to anyone in need of HVAC installation and support.

Michael Tilford

SILA has an army of friendly, responsive and knowledgeable technicians. They show up on time and are thorough! Greg did a great job.

Sage

We discovered a leak in our hot water heater, and quickly called Sila (who installed it 10 years ago). They were able to get a technician out first thing the next morning. Once on site, Ken M was quick to diagnose the issue, communicated clearly, gave us options and pricing, and performed the work speedily. Unfortunately we needed to replace the tank since ours had just reached the end of its life, but Ken was able to do it the same day and to help us feel confident in our decision. Highly recommend!

Linda Buttimer

This morning on Friday the 13th, one of the hottest day of the year, my new HVAC system died! I called Sila and was told a serviceman would come between 2-5 pm to find out what was going on. Guy arrived around 3;30 pm and was extremely professional and pleasant. He quickly discovered that I had a faulty thermostat. He patiently explained everything that he was doing to correct the problem and waited until the compressor restarted and I could feel cool air coming through the vents. I would highly recommend his work to anyone in need.

Michele Morelock

Tony came and diagnosed a tricky problem with our a/c unit. The unit was still functioning well despite the issue, and the only indication of the problem was an email alert. Tony was able to find the problem and followed up with a repair once the parts came in. He was very friendly and a real trooper given how bad the weather was while he was doing the repair. Thanks so much for the hard work!

Betty Oquinn

Sila gave a heads-up call that technician was on their way. Upon arrival, Kelvin determined root cause on the A/C fan not starting and now have a cooler home. Glad I am part of their maintenance program

JP de Ruiter

This is an excellent company, very responsive, great service, competent engineers, and a willingness to come over and give an expert advice about all the options for HVAC systems and their installation. A+

Wendy Gabel

Highly professional. Came when they said they would and Nick was very nice, knowledgeable, and competent. Explained things well. We had our AC units serviced and signed up for a yearly maintenance going forward.

Qiang Li

I replaced my gas furnace recently with Sila, it has been working fine so far. I was looking for an invoice to show that I am all paid since I will be selling the house. I called Sila and requested for it, they told me someone from the accounting team will email it me. Didn't expect to get it on the same day, but I received the invoice along with all my payment receipts within an hour from the accounting team, Ginnie. I had a very good experience with Sila from the front end and the back end service, I would definitely recommend Sila to all my friends!

Valerie Perkins

We were very grateful for the patient, detailed info from Graham in sales who guided us to our replacement AC units/system. The office scheduling team was quick and accommodating. The installation team headed by Brendon and reviewed by John were all on time, professional, and worked under blistering hot conditions. We are very impressed with your team work and addressing all our concerns throughout the process. Thank you all at Sila!!

Jack Robinson

Recently had a great first experience with Sila and can definitely say I will be back. When I called I was greeted by James who was understanding of our situation. Having no heat, and with kids in the home, he was able to get someone out to us the same day which was great. The technician was very professional and made sure to follow strict Covid-19 guidelines which is big with us! Overall a great experience.

Cory Olenik

I called up Sila to inquire about having my home HVAC system looked at. Kim from their office was the one who helped me. She was great. Very professional and was able to get me on the schedule right away. Tech came out and performed the preventative maintenance my system needed. Technician was also very professional and was very informative. Choosing Sila has made it much easier to keep my system running efficiently.

Esther Zhang

Great customer services! Called me within 30min heads up and arrived at my house on time. After diagnosing my furnace, the tech explained the issues and gave me a couple of options. We went with the best option that the technician recommended which is to replace our old furnace. They called me the same day to schedule the replacement, and they told me they can do it the next day which I was surprised how fast the turnover that Sila has. Definitely gonna recommend to my friends!

Bridget Beaulieu

I recently called Sila to replace my furnace and air conditioning system. Let me start by saying I was extremely impressed with the professionalism from start to finish. Kevin, our project manager actually took time to measure and go over options with us. Bobby our installer was extremely knowledgeable and I don’t think he even took a break. If you’re looking for great work and professional staff I recommend Sila HVAC.

Leanne Smith

Adnan was very knowledgeable and effective with the process for the maintenance of my two A/C units - I will continue to use the Sila team for my HVAC needs

Joseph Muscolino

I would highly recommend Sila HVAC. They were extremely professional in setting up my appointment! They provided the installation of heating and air conditioning systems in the new construction at my home. It was a smooth process from start to finish. Paul Perry, the company sales representative explained the entire process and was readily available if any questions arose. Thank you Paul and Sila for your professionalism!!

Dan J

Guy came out for a service call on a leaking mini split. He was super pleasant knowledgeable and I formative. He took the time to help me ensure I would have no future problems with my system. Told me tips to prevent the issue from reoccurring. He was awesome. I really have nothing negative to say about the whole company and everyone I have encountered along the way with them.

James Jumper

We needed a bit of help with out tankless water heater. It wasn’t a complex job, but the plumber didn’t dally or ballon the problem and costs. They quickly located it, took care of it, explained it in simple terms to me, and was professional the whole time. It’s a great place. I’d use them again.

Megan Anderson

Had them complete a water heater installation. The guy they sent over was quick, efficient, and left my place cleaner than he found it! Even their behind the scenes service is fantastic! I had some billing questions and got Claudine on the phone. She was very nice and thoroughly detailed. Received all of the paperwork through email almost immediately. They were superb!

Amy

I was very pleased by every aspect of my experience with Sila. My heat went out during one of the coldest evenings so far this winter. I called on Monday morning and they were great about being able to come out to look at my furnace, giving me the timeframe I could expect, and then keeping me informed until the technician arrived. I cannot say enough positive things about John G. – he is very knowledgeable and professional. He diagnosed the issue very quickly explaining to me what he was looking at/testing as he worked. He explained my options including the pros/cons of each and when I had decided John worked to get the required parts, came back quickly, and made the repairs. He also took the time when it was done to talk me through everything again and considerations for moving forward. I would highly recommend Sila and John to anyone.

Diane Carrabine

Elliot was the best. He got the job done quickly & accurately. He was so pleasant & willing to explain my choices & how he was going g to solve the problem. My only regret is that I didn’t call SOONER. If ever need again, I’ll use this service.

Catherine Hoffman

Our air conditioning broke in the middle of a heat wave and Sila went out of their way to have someone come to the house to give us an estimate for replacement very quickly. The estimator did a great job of providing us with options that were available immediately and explain everything that would be done. We signed paperwork right away and were delighted that the installation was scheduled for the next morning. The installation crew arrived on time, was professional and respectful, and had the system up and running by mid-afternoon. Finally, a technician came to the house that evening to make final adjustments and make sure everything worked properly. Overall, the speed of the service was fantastic and we were comfortable with all of the employees. One thing that they could improve on is in the clean up. Our basement where the equipment is located and most of the work was performed should have been swept or vacuumed before the crew left. They cleaned up the trash and took away all the old equipment, but things were still pretty dirty and we had to clean it ourselves.

Sue McAllaster

Tech did a thorough inspection of our AC units and explained everything as he went along. Highly recommend.

Shaun McDonough

Completely recommend Sila. My service rep came early, repaired the pipe in minutes and also walked the house with me giving me advice / suggestions on a number of questions i had. Very personal and profession. Price was great, too.

Tom McKenna

Jason arrived arrived ahead and of schedule and went right to work. He asked about specific issues and methodically examined my 2 AC systems. He was hesitant to point out what I already suspected, a poorly installed 2 year old AC system by a less than reputable HVAC company. My great regret is not knowing about Sila before now. Jason even improved some foil wrapping on the inside system that was shoddily done. I definitely know a lot more about my system than I did before his arrival because he took the time to explain my system and answer my repetitive questions. He spent twice as long than he had planned for that reason. And as I mentioned he could have easily and rightfully dished the seller of my AC but he took the high road and instead did all he could to repair what he could. If Sila’s frontline are all like Jason they are unbeatable in all aspects of HVAC. I maybe a late comer as a customer but I’m here to stay.

Sam Feldman

We worked with Brendan to have a new return line put in our house. He was professional, insightful, and on-time. After working with this company on multiple projects I can confidently say that they are a 10/10 organization.

Stephanie Janes

Sila installed our boiler last year and we are so glad we found them. From start to finish they did an amazing job. They had to rip out our old system over the course of 3 days to install the new one. The piping is a work of art and they kept our place super clean throughout the whole process. I love their customer support, too. Very responsive to calls and they send out staff asap if there's a problem. Guy serviced our boiler today as part of its annual maintenance. He was punctual, quick, and took good care of the boiler. Sila, we appreciate you and all of your word working staff!

Jon Loehr

Bought an old house that Sila has been servicing for years. Wasn't sure what to expect but they have been easy to work with, schedule, and get information from. Service tech who came to our house was very knowledgeable and gave great tips on how to make our system even more efficient.

Tony DeLucia

The Technician (Matt) was knowledgeable and a gentleman. Took the time to explain issue(s) in terms I could understand. True professional.

L Braley

I really enjoy using Sila for all of our heating and cooling repairs. They have provided us with excellent service throughout the years. I just had Guy at my house and he was very pleasant and easy to work with it. He discovered the problem with our heat quickly and repaired it immediately. I could not be more satisfied with Guy and my overall experience with Sila.

Greg Bogosian

We've had two forced high velocity AC systems installed. The second had a bad coil, known issue with a certain batch from Unico, the maker. Sila made sure it was replaced by their most knowledgeable technician so that it was fixed right. The system works excellently, worth the investment, and Sila does a very clean and professional job on the installations.

Ankur Kapur

Got my (Covid inspired delay) annual HVAC and split AC maintenance. Have been using Sila for about 9yrs now and every time they continue to impress me with their responsiveness and crew. Today, service technician, Guy stopped by to service my HVAC and split AC. He was professional, courteous and explained the process. Wore a mask and Of course, wearing booties to come inside the house is such a thoughtful gesture Guy did as do most of sila technicians. Great service and awesome technician

Michael Rubin

We needed service on our heating and AC, and Sila came out in the midst of the virus panic. Guy, from Sila, was great. He immediately asked if I had any specific concerns. I asked a few questions and he answered them thoroughly and completely. He advised me on filters and other homeowner responsibilities. He recommended an approach for dealing with my condensation pump. I appreciated all his input and the care and time he took to maintain my systems. THANK YOU!

Joyce Wertheimer

Had our annual maintenance on heating unit done today. Done efficiently and took time to explain cost-effective filter acquisition.

Eddy Pridemore

After coming home from work to a freezing house and a furnace not working, I didn’t know who to call to help fix it, but remembered a friend at work had told me they had used a place called Silas for their air conditioning. So I thought why not and gave them a call. Did not regret. Instead of a voice mail, I got a real person which was a pleasant surprise. They didn’t have anyone at the moment, but the rep, James, was very pleasant on the phone and very responsive. He assured me they would try to break someone free and get out to help me. To my surprise they sent a repairman within the hour. Not only did they fix my furnace quickly and at a fair price, they also showed me where a duct was clogged (I guess the previous homeowner had put a towel in a piece of the ductwork to cut off the heat to a section of the family room) and cleared it out for me. Bottom line: I ended up warm and very pleased with the whole experience. Would definitely use again!

Gary leach

I have 2 kids and I had no heat. I called Silia to diagnose and repair my boiler. It was $175.00 to diagnose. The part had to be ordered. All told the repair cost me $3,000. Which is absurd. Even if the part was $1,000 which I'm pretty sure it was much less it cost $2,000 to install the part which took all of 1 hour to complete. They really took advantage of my situation. I will never ever call Silia again.

James Satrape

After just a short conversation with one of their representatives, I would already recommend these guys over just about anyone else. I'm sure when they come to actually do the work, I imagine they'll do it right, just as any decent repair service would. However, I'm writing because I want to commend this company for hiring and training a sales and customer service staff that LISTENS to the needs of the customer instead of just pushing the most expensive product they think I can afford. It really is a breath of fresh air. Thanks guys, keep it up!

Akil Clouden

I was referred to Sila by a friend. We needed someone to take a look at my brother's hvac unit inside his home office. The home office is located inside our attic so we were experiencing heat issues some of our equipment was overheating. I spoke with Kim on the phone several times and the communication and professionalism was great. They sent a rep out to us last minute. My brother was satisfied with the service. I will be recommending them again to my friend who is opening a gym soon.

Jim Coletti

I am totally satisfied with the replacement of my 2nd floor Carrier HVAC System this year. They replaced my First Floor HVAC System last year. The previous systems were American Standard and I’m glad I replaced them both with the Carrier Brand Systems!

dannie f

I always had great service from SILA and the annual maintenance is worth paying for.

Annarita Marrano

Gaetano was very detailed in checking the heater and explaining what was working fine and what not. Very professional

Ryan

I have been looking for an HVAC company that will service my home. Finally found the perfect one. Very professional office employees and technicians. Scheduling a call was very quick. The customer service representative I spoke to was very detailed. Had a technician service my heating system. He was very professional and knowledgeable. After the service, he took the time to expain to me how to better use and take care of my system. I will surely use them again. I already scheduled a tune-up on my air conditioning system this coming spring!

Carlos Maycotte

Adnan was fantastic. Clear, direct, went right to the problem and solved it. He was on time and did a thorough job. Highly recommended.

Mike Borgasano

The service call was excellent and we were very happy. I called Sila and had one of their top service reps out to our house within 15 hours. John was polite, punctual, very easy to talk to, and knowledgeable. He took the time to think about a few possible problems, and then correctly diagnosed and fixed the eventual issue — which, by the way, he was able to do very quickly because of his years of experience, since the problem was not obvious. Thank you John!

Eric Rasmussen

Paget Warner was awesome! Answered all my questions did a professional job and had a great personality. Definitely recommend!!

George Thomson

Harry is a super friendly guy and excellent technician. Very pleased with the service and would recommend Sila to others. Will definitely call them for future needs.

nicholas coskren

I believe the technician's name was Andon. He was very professional, personable, and thorough. It was overall a very good experience. Thank you.

Stephen Swigut

Guy showed up on time and did a great job replacing my control board. Happy with my service here!

Taylor Higgins

Absolutely amazing services done by Sila! I was so impressed with the punctuality and efforts of Ken M, and was very please with how quickly he responded! Ken quickly came over and help me with my options for the repair, and helped me pick the best one for our situation. He fixed my furnace in under an hour, which is amazing since it snowed the other day! The prices were affordable and I would highly recommend Sila to friends and family, especially Ken!

Susan Greenhalgh

Steve was fantastic - he worked quickly, did a very thorough maintenance on my 2 AC units, and was super personable on top of that. I love Sila!

C B

Sila does a great job, they installed and maintain my hvac system. Responsive and knowledgeable employees. I would recommend them for your hvac needs. John assisted fixing my furnace and Roy assisted with a plumbing drain issue.

Leo Kopp

My wife and I bought our house a year ago, and knew our heating system needed to be replaced in the next couple years. This winter it started making noises and we decided to bite the bullet and have our unit replaced. Sila was our first call and they had their salesman, Sam, at our house within a couple days. He was very knowledgeable and helped us make the best choice for us and our specific home. We financed the unit with a mass save loan, which took a couple weeks as we expected it would, but once the loan was finalized Sila got back to us immediately to schedule the installation. We scheduled the installation on a Thursday, and sure enough our heat shut down that very night. Not only were they able to reschedule for that Monday, but they had a service technician at our house Friday morning to restart our system to get us through the weekend. The installation, done by Christian and Gage, went smoothly and we had our heat back! From beginning to end, Sila provided great service and accommodated us in every phase. We would highly recommend their services. Thank you Sila!

Anthony Donnelly

I would highly recommend Sila HVAC. They were extremely professional setting up my appointment and were able to diagnose and fix my heating system in their first and only visit. They explained that my heat exchanger cracked and needed to be replaced. It was a smooth process from start to finish. Thank you Sila

Christelle Catone

I had a leak in my shower and sent an email form for contact. They called me back right away and scheduled a visit within 2 days. The technician showed up on time, explained and showed me where the problem was coming from then gave me clear options for solving it with pricing. Once the option was chosen he immediately proceeded to repair and everything was solved within the hour. 10/10

Meg Lovell

Another contractor damaged my heating equipment and Sila, my go-to-guys did a great job getting out here fast, diagnosing the issues and explaining the repair to me (and to the other contractor that had to pay for it!). Excellent communication, very professional.

William Sloane

Gaetano did a great job on my annual checkups on 2 furnaces including replacing a pump that was not operating properly. He explained everything that he was doing, and was very professional and thorough.

Angela Gunn

Adnan was excellent. He was thorough and explained everything he was doing. Did a great job. We really appreciated his work.

Kim Lodo

I was blown away by the quick, efficient, and professional service SILA Provided me. From the moment Wes answered my questions, to my technician installing my water heater it was impeccable service. It was a bit more costly than another estimate I received but the superior quality of their service is hard to come by!

Tanya Coker

My first experience with Sila was great. Upon arrival, the technician Jay put on boot covers so he didn’t track snow into the house. I let him get to work and later asked questions about the system as we’d only recently moved in. Jay was very knowledgeable, he made recommendations and provided information on other services that we might benefit from. I would definitely recommend Sila, especially if their technicians are all like Jay! 👍🏾

Glory Delker

Ivan was great! Arrived within the early part of the service window, he was friendly (even with my barking dog), used booties and communicated clearly about what was included in my service. We did a tuneup to our furnace and he did a thorough job and luckily found no issues. Will use Sila again and would recommend!

Carlos Madrid MD. Rejuvenate Medispa

We had Sila Heating, Air Conditioning and Plumbing come to our office. The technician that they sent Ken M. was very professional, knowledgeable and was able to install our toilet right away with no down time for our office. I would highly recommend this company and will definitely be requesting Ken M again.

Aimee Vrakatitsis

We used Sila to fix our A/C unit before the heat wave this season. So grateful that they could help us, and the technician was so polite and helpful!

Elfego Sanchez jr

This was my first time calling for any service for my hvac system. But choosing Sila was probably the best option I would of chosen. Already when I booked my appointment and had to change the time 4 days before it was already a huge no hassle issue. When Jay the technician came right away was very helpful and informative with what he was going to do that day. I explained everything that has happened to my system and also gave me great advice for the next coming months on what to do and how to prepare for the winter time. He was a great ambassador for the company and couldn’t be happier with my service. It’s peace of mind for what I needed and got that day. I will definitely be calling back for any service that I may need.

Heather O'Handley

I contacted Silas late on a Friday afternoon because my pipes were frozen and Wes scheduled the appointment right away and Dave came within the same hour. Dave was able to fix the pipes immediately and even told me how to prevent this from happening again in the future. 10/10 would recommend these guys to anyone.

Doreen DiTommaso

John G from Sila is excellent. He truly seems to know his stuff more than anyone I’ve ever had work on anything in my house. Besides being a great guy he also makes sure he cleans up anything he may have messed up- he leaves printed out notes attached to the furnace so the data is always there. He also has great realistic advice - isn’t trying to sell you the most expensive thing or service just what is best for your house. I’d highly recommend John to anyone.

Michele Valenza

Great customer service! They responded very quickly. Ken M was very knowledgeable. He was respectful while in the house, making sure to cover his boots while in the house, and cleaning up after himself. After diagnosing our heating system, Ken explained what was going on and gave us a couple of options. Ken was very efficient and provided alternatives and suggestions when Sila installs the new equipment. We were very impressed with Ken’s service.

Phil Vidic

From start to finish, this was a great experience. Once I made my appointment, Sila contacted me when their were cancellations to get me in sooner. The service advisor, John G was aces!! He cared enough to cover his shoes whenever he came into the house. He explained everything he was doing in simple terms and gave me some helpful tips. John G was by far one of the most outstanding people I have done business with. Don't ever lose him as an employee!!

MJ

David provided excellent service and was very responsive. Efficient diagnosis and remediation of clogged condensation lines. Ask for David!

Kevin Danehy

This review is being written by Anne, not Kevin! The experience with Sila was top notch from the beginning to the end. Graham was our salesperson, but checked in on a daily basis to make sure everything was going smoothly. He also came up with an AC plan to fit our budget. I felt like he listened to me and he delivered. The people who did the actual installation were wonderful as well--worked hard, put booties on their shoes to respect my home (although it was not necessary), and were good at handling my changes which took them extra time. The person I communicated with on the job was Josh. He was amazing--great guy, polite, informative-- and a super hard worker. It was very hot when he did the installation (he was in crawl space in my attic)-- and he never complained. Not only he make my change with a smile, he said, "It is your house and you should have it the way you want it." which made me feel much less like a pain! Sila may be a bit more money, but so worth it! There were no surprise overages, they came when they said they would and they were super professional. At the end, another man came out and showed me how to use the system and make sure I was all set, then Graham called me a few days later to check in. Class act all the way!

Matthew Giunta

It’s a great pleasure to write this review on behalf of Jay, the technician from Sila, that just completed our annual heating system service. Simply put, he did a phenomenal job. Jay looked over the entire system and took care of everything that he found. Our system got a thorough cleaning (inside & out) and Jay replaced some important sensors that were either broken or at the end of their lifetime, saving me from more expensive repairs later. He went well above and beyond my expectations for an annual maintenance service. He was so polite in my home, too. Best of all I, have peace of mind that we will have a comfortable winter season. I will definitely request Jay when service is due next year. Thank you!

Michael Lacey

Plumber Roy Valdez was very professional, knowledgeable, on-time, communicative and friendly.

Teddy Hook

Michael was great and happy to be a customer of Sila. Thank you again, Michael. Much appreciation!

kim

Sila's technician, Guy, was outstanding. I bought my current house a few years ago. Coming from an oil system to gas, I had many questions. Guy explained how my system worked and answered questions I had, putting my mind at ease, even explaining how the air conditioning unit worked. The tune-up was thorough, and everything was cleaned up when he finished. I would highly recommend Sila, and especially their technician, Guy.

Therese Henderson

I have used Sila for heating/ac for about 5-6 years; I am very satisfied with the service. Sometimes they come FASTER than originally expected, which is great. John, out of Stoneham, has serviced my ac at least twice now. He is professional, very personable; he always explains exactly what he is doing/parts he is replacing; which helps me learn about my system. He gives me choices of what to do; which I appreciate. He's always clear and specific in his explanations. I appreciate having him come to work on my system. Today, a hot, muggy day; I got my ac problem fixed in less than 1 hour; I'm a happy camper.

Colin Boyd

I called with boiler issues and instantly spoke with someone that was knowledgeable about steam radiation systems. They asked a few quick questions and had someone sent out the first thing the next day which was a huge relief. The technician, Dave, was extremely friendly and fast. He gave me a thorough review of the situation and I never felt like he was trying to sell me on anything. The issue was fixed and hasn't come back in over a week. 100% recommend.

Dmitri Rabin

Had a difficult to diagnose electrical problem with HVAC system. Brian figured it out quickly and fixed it.

Chris Wyand

Always efficient, friendly and knowledgeable. Top shelf HVAC service provider

jennifer ganten

Sila installed all new systems and did the plumbing for our addition. They were fantastic - very responsive and team that worked at the house was really professional. Would use them again for any plumbing and heating needs.

Mike Katz

Sila very quickly made an appointment for the same day when I let them know we had no hot water. They quickly diagnosed and repaired the problem. I am now happily in hot water!

Kristen Cox

Our heat went out in February of course as we were going through a cold snap. Sila was quick to set up an appointment and the two technicians arrived promptly at 7am. They took a look at the heating system and provided us 3 options for repairs (one basic that would get our heating on, one that would fix another problem along with the basic, and another that would also clean the system along with the others). We talked about how long the heater should last and what would be best but there was no pressure. We ended up doing all the suggested work since the system should have another 10 years left in it. Work was done in under 2 hours and I can already start to feel my toes again. :)

Tyler Morell

I love proactive maintenance calls with on time arrival and heads up phone calls before arrival. Technician was friendly and gave good information for filter checks and life of system.

William Bonaccorso

Sila is one of best A/C companies in Massachusetts. They installed a high velocity system in my home several years ago and while it was an expensive installation, it was worth every cent. Everyone from scheduler, installer, salesperson and maintenance person have been incredibly professional and skilled. Incredible team!!

Kristen Fainga'a

We took advantage of Sila’s “heating tune-up” special and were quite impressed with the thorough work done by Guy. He spent a lot of time cleaning out our furnace and showed/explained the work along the way. It was a nice relief knowing all was good to turn up the heat safely. Thank you.

Drew Loring

Amy, and the rest of the Sila team, were amazing in meeting a serious time crunch for me to get my AC repaired before I had 4 people here for 72 hours painting my whole condo. I can't thank them enough and would highly recommend them for your future AC/Heating needs.

Jennifer Maurice

After having some work done I received my invoice and had a few questions. When calling the billing department I got in contact with a lady named unique. She was very helpful and professional in explaining everything to me and was quick with processing my payment! Great experience and wonderful customer service.

daniel chang

Silva Heating Service is outstanding, starting from taking my call, asking for services needed, to quote and scheduling. I have them to provide maintenance service to my ac and heating units. John G came came after a 30 advance minutes call, which is by the way not as usual as one might think, within the time window scheduled. John was very detailed oriented by going through the check up routine step by step. When a question was asked of him, he was very patient in answering it. I will highly recommend their services with no hesitation.

Gary Eichhorn

I have been doing business with Sila for many years and have a comprehensive maintenance contract for my house. They are highly professional, competent, responsive and really outstanding to work with. I have a great deal of piece of mind knowing that they are always there when I need them. Recently, John Gulstow did a great job repairing my hot water system - just another example of their great work. I highly recommend Sila.

Sandra Elias

Thanks so much to Wesley for calling me this afternoon with an update about the thermostat. I appreciate the follow up on the issue. . His time and concern is a nice reflection on the quality of customer care provided by Sila. Very satisfied with both the customer service and the heating/AC unit installed in my condo.

Aj Marchionne

We don't know what was where the water was coming from and the Sila tech came to the condo and troubled shooted the issue. Sila discovered the cause of two leaks. I would highly recommend using SIla for your plumbing and heating and cooling needs as they have helped me with that in the past as well.

Bill Looney

Sila installed our system 3 years ago and have been great to work with from the start!. Yesterday we had our annual AC service done by Jay, and he was fantastic! Jay cleaned the system (including washing mulch from the outside units!) and got it working in perfect order. Jay was friendly, incredibly hard working, and really knew his stuff! Another wonderful Sila experience!

Suzanne Christie

Sila was fantastic! Central heating stopped working and they had someone out to our home just 2 hours later. Guy, the technician, was a friendly, helpful and informative professional. He got right down to business and had our heat back up and running in under an hour. 10/10 would use again!

Carl Annatu

Always seen Sila trucks in my neighborhood. Needed my hvac systems tuned-up wanted to try someone new since I have been very unhappy with my old provider. I definitely did not make a mistake. Scheduling was very quick. Technician showed up on time and did what he needed. Even took the time to explain things about my system. I already scheduled a tune-up for my cooling system in spring.

Ravi Hulasi

My boiler was playing up, and I was able to quickly schedule a technician to come out and take a look (lucky enough to get an appointment on the same day). Brian assessed the situation, and offered up some options on how best to proceed. He completed the repairs quickly and efficiently. I'd be happy to employ his services again in the future.

Mike R

Sila, especially the tech, John G, was great! Scheduled preventative maintenance went smoothly. John took the time to talk me through the system in my house and gave me some expectations on future replacements/upgrades would. Clearly knew his stuff and I appreciated all the help.

Gloria Pless

Brendan came in the snow and the sleet yesterday to fix our nonfunctioning gas boiler. This took place over a few hours where he also had to go to S. Boston for the circuit board. He was very patient, personable, capable, and especially solicitous of his distancing as we are elderly people. Even after the heat went back on in our radiators, he insisted that he wait until the temperature on the boiler went to a certain level before he satisfied himself that he did the job fully. Happy that he took care of us yesterday and this morning to feel our very warm radiators!

Ultra Paint Pros

Recently I had a great experience with the accounting team. I had a few questions regarding the remaining balance on my account, however my English isn’t the best. I was connected with someone name Unique who did her best to help me with what I needed. To get the best help, Unique was able to connect me with her colleague Ginnie who was able to translate. They both did a great job under the circumstances and was able to answer my question. I would definitely recommend!

Amber Hutchinson

I had a wonderful experience with Sila. I called to have my broken furnace taken care of and was impressed with the service. Ken M came out and was incredibly helpful with explaining the problem and listing out my options. Ken came to my home relatively quickly and was willing to find the root of the problem right away. The cost was not through the roof and so I would recommend Sila to anyone in need of their services!

Daniel Madden

Adnan was pleasure to have and helped me with my HVAC. I would recommend Sila and Adnan specifically to others.

Deborah Kahn

Jay from Sila was excellent. He was extremely thorough and made sure that my heating system was running properly. He explained everything and made sure all my questions were answered. I have used this company for almost 20 years and have always had excellent service.

Manny Bougoulas

Arrived exactly on time. Very professional and thorough. Explained everything they were doing. Our AC unit died and they replaced it. Very happy with them - highly recommend.

Mark Walls

David Patenaude came to the house to repair a leak in the bathroom faucet as well as remove the old and install new faucet. He came to the house the same day we called for service and called and text before his arrival so he new the extent of the repair. He is very professional and courteous and kept me updated on the status of the repair. Would highly recommend David and Sila.

Joia Kirby

Professional, high standards of quality, and amenable are ways I'd start to describe everyone we came across from Sila who worked on our central AC system. Their prices are competitive, and I can't imagine having a higher quality experience and installation with a fine attention to detail all with a nice personal touch. Could not have been happier with both the people and the high quality of their work on our home.

Paul E Korenberg

Ken followed up with the master technical group at Carrier and was able to determine the problem and correct it. The issue related to an error with the original installation by another company. Great follow up and great service.

Colette Charpentier

Eric came to replace the pressure release valve in my water heater it seemed like it took him no time to complete. He was polite and went about his work quickly and efficiently. He is very competent! Thanks Eric and Sila for a job well done

Susan Margaca

It was such a pleasure to have Sila here today! They sent Ken and he was a true pro and a pleasure to work with!!! Thanks Ken and Sila! Will use them again and recommend. :-)

Jane Clayson Johnson

We had a very tricky leak from 2nd floor bathtub, raining down into the 1st floor family room. I called a plumber who came a did a “quick fix” and charged me $900 for the pleasure. The leak continued, actually got worse. By chance I stumbled upon Sila. They came right over and I can’t say enough good their work. Dave and Erik were exceptional. So professional. It was a hard job with 1930’s plumbing in a very tight space. They were the best plumbers I’ve had in my house in 15 years. Job well done. Now we have a working bathroom again. Thank you for the great work!!

sydney james

I recently had Sila check my unit for a yearly review and was expecting a long wait to be seen due to COVID. I spoke with James who answered all my questions and was able to get a technician out as early as the next day! The technician, can't remember the name, was beyond helpful and very professional, he was able to fix the issue just as quickly. Very impressed!

Foo Zoo

The technician who came to both inspect and view our problem at home was Anthony. He is a wonderful person, attentive and funny with a positive attitude. After inspecting the issue, he gave us our options without pressure and let us decide on how we would want the fix. Anthony was prompt and fixed our situation quickly. Would definitely recommend Anthony (Tony) to everyone for their HAVC issues.

catherine curll

I have recently moved from FL to MA a few months ago to my first home, and needed some help with my heating system. I called the Stoneham location and talked to lovely woman named Kim who made me feel like we have been friends for years. Not only did she explain everything thoroughly to me, she gave me accurate pricing and sent someone to my home the next day. Wonderful company with amazing employees! Thank you for keeping me warm this winter!

Bill Shaw

Having issues with baseboard heating...I have Sila under contract so naturally call them for help. Window was 8-11, Brian MacFarland, Sr Service Tech, showed up at 8:30 and was done in under an hour with review and estimates. He provided 3 options and quoted all of them. He also said he could do the work next week - no waiting. We also talked about unrelated work which he further quoted- and gave options. Brian was a polite, professional with a good attitude. I appreciated the thorough analysis and discuss on options. I always liked Sila and this just reaffirms my point of view. I highly recommend them.

Mary L. Jason

Our entire heating system failed for multiple reasons and John G came from Sila. He was on time, very detailed in explaining issue and possible solutions and kept us informed throughout process. He replaced parts and cleaned after himself. Also stayed around until system was tested multiple times to ensure my family of six had a warm house to sleep in. He went above and beyond and we are so grateful!

Billy Markussen

Needed to upgrade old furnace had Sila come out to my home in Somerville. This was the third company to provide me a quote. They were the only company who pointed out some code concerns regarding my chimneys ability to vent. I purchased a new top of the line high efficiency system. I had to also upgrade my water heater in order to pass code. That was an unexpected cost, but I was thankful to have a professional who knows the codes! To top it off they were able to install everything the next day! I will definitely be recommending them to my church group.

Ashlee Jordan

I would highly recommend Sila HVAC!! They were so professional setting up my appointment- the receptionist Kim AMAZING. it’s people like that who are the front line of the business and to have someone like her is beneficial! I felt taken care of when I called to inquire about some of their services. I know when I’m ready they are the ones to call!

Devon Paradis

Was looking into quotes to replace some thermostats in my home. Kim was so helpful & professional! No need to call around to other places, Kim made me feel very comfortable with my choice to choose Silas heating!

Shoji Takahashi

Responsive to calls and questions. Helpful with suggestions and keeping us informed about the heating system.

Thomas Nolan

I cannot say enough good things about this experience. Brian and Kyle from Sila came by to repair my radiators. They were incredibly professional and educational. They went through certain recommendations and explained to me the different options. At no point did I feel pressure to go forward with their suggestions, they simply informed me of what was happening which I appreciated. Overall, I highly recommend using Sila for any HVAC needs and again thank Brian and Kyle for their service.

Su Gotti

Helder's services were top of the line. Very responsive and professional. Felt comfortable having him in my home. He was very knowledgeable of his work and even gave me some pointers for me to know for the future purposes. Will be calling again if I ever need more assistance. Highly recommended him to any one in need of HVAC help.

Ian McGullam

Ryan Love came in for a heating tune-up on our gas boiler. He was very friendly and happy to explain what he was doing, and diagnosed several problems—he fixed a wiring issue after a lot of tinkering around, and told me how to attach a new condensate pump myself rather than pushing me to buy the one he had at the company markup. Definitely would use again.

Sam Baumgartel

Tim came and helped fix our broken AC a few weeks back. He could not have been any more kind, respectful, and professional. Helpfully pointed out some other issues that required maintenance, without pressuring us into any further service.

Elwood Gatlin

I had a problem with my boiler causing the pilot to go out. After several non-returned calls to my regular service person I checked the web for another vendor only to find out that unless I was a regular customer it would take about a week for service. Upon speaking with the service Rep at Sila Heating and Air Conditioning I was able to understand the services they offered and was also given cost expectations along with an appointment for within a few hours. The serviceman arrived early and was able to professionally diagnose and repair the problem quickly. I am quite satisfied with the level of service and look forward to their service in the future.

randi leeman

Sila installed our AC/heat system. They are always professional and timely. Our installation included a maintenance plan. Twice a year a technician inspects and cleans our system. The technicians are always courteous, efficient and competent. I had to call once due to the system not working , sila had someone out the next day (it wasn’t the system it was something i mistakenly unplugged ) . The repair visit was covered under the warranty so no charge ! Today , Jay was our technician. Jay was friendly and professional!

Cory Olenik

I called into Sila Stoneham because my furnace went out and we had the pleasure of speaking with Deidra who was just a peach to talk to. She was so helpful with explaining how the process works step by step from booking the appointment, services charges and getting a tech to our home asap. I highly recommend Sila for any job. They have the best staff and technicians.

Miiz Studley

I called because the reviews were good, i am glad i did. the customer service rep was very polite, knowledgeable and made sure i was informed and confident with out feeling pressured. i believe the woman i spoke to was Deidre very nice. also the tech were on time polite and worked quickly and also knew what they were doing, willingly answered all my questions and kept me informed. would recommend.

Chesea

Steve Katsaros was absolutely fantastic and is a real asset to the company. He was punctual, professional, and personable. His experience level really shone through- very knowledgeable, extremely thorough and patient in making sure all of my questions were answered clearly, and addressed every item on my list before departing. Highly recommended. I will be calling Sila for any future plumbing/ HVAC projects and I will definitely be requesting Steve. Thank you, Steve!

Sam Duke

I had placed a call to inquire about HVAC services needing to be done to my home. I have two young kids and i spoke with an unforgettable woman, Kim. She heard the babies in the background and ensured this would be a simple and easy process. Normally I’m on the phone for hours stressed out but Kim showed me gratitude and i will never forget that! Keep up the great work you can guarantee my business for years to come!

Lottie Ryans

Ryan Love is a great technician who isn’t satisfied till the work is done right. His work is very neat and he makes sure you know what he is doing AND why. He followed up a couple of times to make sure we were satisfied.

Rafael Garcia

Our technician, Ray, was friendly and professional. We were relieved at how quickly and efficiently he was able to diagnose and repair our issue. Thank you!

Amy Wynn

Had a couple of questions regarding billing for our maintenance and service plan and was swiftly directed to Ginnie. She answered all my questions clearly and got right down to business - without beating around the bush - which I highly appreciate. Definitely would recommend to anyone who wants to work with a company with reliable service.

Catherine DiPalma

Ken M was amazing! As a new home owner, I knew nothing about my HVAC system, but Ken took the time to explain how the system functioned, the necessary maintenance, and answered all of my questions. He even showed me how to replace the filters. Highly recommend Sila, and especially Ken M, for all of your HVAC needs!

Vincent Planz

I am very happy with Sila and would recommend them to anyone. They first came out to my home to do a tune-up on my AC system. It was a great experience across the board. It was easy to schedule an appointment over the phone and someone even called to let me know the technician was on his way. The technician was friendly as well, and informed me of everything that needed to get done. I would use them again in the future.

Mark Andersen

We hired Sila to upgrade an antiquated steam and forced hot air HVAC system at our 130 year-old home. Dale Colburn and his team were exceptional. They came several times with their in-house engineer to ensure the new systems were sized and laid out perfectly and so that we clearly understood how all the new ducts would flow. They also installed two new tankless water heaters as part of the project. Having the myraid services they provide - HVAC, electrical, plumbing - made it super convenient and worth every penny. And they've been very responsive with help getting the system fully set-up and fine tuned. We highly recommend them!

Amanda Hickey

My boiler was having issues and I was pleasantly surprised when Ken M arrived in under 2 hours from the time I called. The repair was relatively quick and efficient for what was required. Ken found the issue, got right to work, and there have been no problems since!

Chris Doller

Kervin was prompt and very helpful. Answered all my questions and felt great after he left.

Carl Palme

Guy has been the Sila Rep that has taken care of our heater, a/c and water heater the last few visits. Besides taking good care of these items he is excellent with communicating his arrivals and what he is up to with the equipment. He shows respect for my time and understands the difficulties of working people trying to take good care of their equipment.

Markus Carey

I called Sila for a maintenance on my heating system. DJ arrived promptly at the agreed upon time. He was great and answered any questions we had. We would definitely recommend Sila for any of your heating needs.

Barbara

Top notch company with great professionals. Always responsive, on time, considerate. We don’t ever use anyone else!

Kevin Engelman

Gave good advice about what to do and what not to do and got the work done right the first time. Also, very quick.

dean ganz

Had yearly maintenance. Great customer service by Kervin. Very detailed oriented and did a great job. highly recommend!

David Wainwright

Tony from Sila was exceptional. I work in the Propery Management business and I can tell you Sila is lucky to have him!

Jim Kelly

Sila came out the next day to evaluate some issues I had been having with my A/C unit. John was very knowledgeable and quickly fixed the issue. He also advised on regular maintenance and future thoughts on replacing vs. maintaining the system. Observed COVID-19 precautions.

Jonathan Clarke

Needed a company to service my heating system at home. Scheduling was very quick. I learned that they also had an electrical department. So, I asked if I can schedule an appointment as well. They were able to send the electrician the same day I had my heating system tuned-up. Both the technician and electrician were very professsional and respectful of our home. They didnt just wear masks, but booties as well to make sure our home stayed clean. Will definitely use again.

Isaiah Wyner

The service technician named Guy responded promptly to my Sunday night call when my furnace went out. We determined that we could wait until the following morning for him to look at the unit. Upon arrival the issue was resolved promptly with a clear explanation of what had happened. Guy was courteous, responsive, and helpful.

RICHARD MCEVOY

Your technician John Gulstrom has been the individual who has performed the necessary maintenance/inspections on my heating/air conditioning systems on my scheduled visits for the last two work orders. He performed the work in a professional manner that can be expected of only top tier companies. His punctuality, quality of work performed, suggestions for keeping the systems in good shape and possible need for future work/replacement needs show he cares to keep the customer appraised of all areas for which he has been trained. Individuals like John will keep me coming back to your company for any future work.

Adriana Sanchez

I was very impressed by Sila and their team. I had some simple billing questions and was able to talk to Claudine (The office manager) right away. She answered all my questions and sent me a follow up email with more information. I will use Sila again!

Sarah Tran

I had a good experience with Sila, Ken M., their technician, inspected our boilers the other day. He provided an exceptional service experience, he was very knowledgeable, took the time to explain the work, and answered all my questions.

Cheryl Mavrikos

Ryan was over snd above in his professionalism, knowledge, took the time to explain everything to me, and was just top notch in every way. SILA is a great company, very responsive!

Olivia McCann

My water heater decided to leak in the middle of the night and I called in first thing in the morning and got Deidra on the phone. She is amazing!! She actually calmed me down and was so helpful with getting me set up with a plumber to come over. I wound up having to replace my w/h and let me tell you I will never go to another company again other than Sila

Jessica Tozlowski

I highly recommend Sila! The company does professional work in a reasonable timeframe. Graham was friendly, knowledgeable, and easy to work with. He explained all of our options thoroughly so we could make the best decision for us.

L L Campbell

I had my gas furnace inspected and tuned-up. Craig was extremely professional and really took his time. He was then able to give me an honest and fair assessment about the situation, and went over a few of my options. Although I am unable to move forward at this time, I can say with certainty that when I am ready to replace my furnace, I will contact Sila Heating to do the work. I highly recommend this company and kudos to Craig!

Sonia Adams

The technician was early, which was great ( and called to make sure we could be there). After our routine maintenance was completed, I had an additional question about home humidification. He spent the time to answer my questions. He also went the extra mile to take pictures, and then discuss with a colleague and come up with a recommendation. Great service!

Mayra Gonzalez

Great work done by professionals. Josh and Mark worked as a team to get the job done in a timely manner. I am enjoying my new heating system.I will highly recommend their services.

Marsha

Kervin was unbelievable in the service he provided-went above and beyond fixing a very tricky problem that others couldn’t resolve. So grateful!

Arlene Karsh

Just had fall furnace checkups. As per usual, technician (Helder) was knowledgeable and efficient. Been a customer for a while, bought replacement water heater and two replacement heating/ac system from them over the years. Sila service and staff have always been outstanding

Shaun Garrity

Couldn't be happier with my experience. Called on Monday morning of 4th of July week expecting to have to schedule in the future and was able to get an appointment in the afternoon the same day. Sila called back shortly after and due to cancellations they were able to come out about an hour after my call. Nick was the technician that came and he was awesome! Even put shoe coverings on before walking in the house. Organized, thorough, knowledgeable and quick. Would recommend working with this company.

MELISSA HOLMES

John showed up with mask and foot covers on. Was very knowledgeable, and assessed our central ac quickly. Gave us good recommendations on which services to use to keep our system running at optimal efficiency. Did a great job explaining why we would need the services recommended. Thank you for everything John. Well done

Janice Henry

Had the BEST EVER experience with Sila Heating, Air Conditioning and Plumbing. Called this morning about an a/c problem which came up in a home inspection as I am selling my house. Called Sila and about 2 hours later, a technician arrived and fixed the problem. He also changed the filter on my indoor a/c. The technician was polite, efficient and knowledgeable. I am so used to technicians showing up late or not at all or not having the right parts needed for the job. Sila Heating, A/C and plumbing get it right the first time!

Jennifer Morrison

Brian was assigned to troubleshoot our furnace after we woke to it being only 57 degrees in our house in February. Quickly, he discovered that the thermostat wasn’t communicating with the furnace, and he was able to resolve the problem. It’s hard to say that we look FORWARD to technicians coming as it always means a repair cost, though it’s refreshing to know we will be treated with kindness by knowledgeable professionals.

Clare MacFarlane

Great service, great job! Very professional and knowledgeable. I would highly recommend the company and the personnel. Office staff was also very professional and helpful. Great experience!😀👌

Molly Byrne

Rob was extremely knowledgeable and diagnosed the issue asap and fixed very quick. Very happy with the service.

Lauren McWalters

Professional and reliable service! Our bathroom needed some TLC and Sila came to the rescue. Sila replaced our leaky faucet with pitiful water pressure, as well as, our old running toilet. They provided up front pricing and did a fantastic job. I would definitely recommend Sila.

Kerridan Crowe

Sila has been great! I have a warranty with them and they honor it without issue. They don’t try and up sell product while they’re here. And they were on time today and stayed to explain all the work to me. I’m glad I switched to them because I haven’t had a problem since starting with them.

Lou Spinnazola

Raymond was right on time and very professional. But the quoted price was much more than I could budget for.

Lyn Walfish

Jay was helpful, knowledgeable, cheerful and very professional. He even showed me some cost saving things I could do to keep my air conditioning unit in top condition. The only reason I did not give the visit 5 stars is because the office did not keep me informed about his arrival time. My appointment was 9-12 and he did not arrive until late afternoon, leaving me home waiting for the entire day. Things happen and scheduling is hard but I do think they could have done a much better job letting me know along the way. This is not a good time of the year for a company doing HVAC work to be understaffed. I do not think it was his fault. He gave me as much time as my equipment needed despite the lateness of the day and was totally pleasant.

Michael Scott Jr

I have always gotten honest service from Sila. Brian has been to the house a few times over the years. On time, quick to diagnose and offers solutions to the issue. He takes the time to point out all the possible fixes and explains the differences in great detail.

Elizabeth Merica

Great experience. My Sila technician arrived on time and was clear about goals for the visit. He thoroughly assessed my AC and described issues and solutions. Careful, neat, very professional. I'm in good hands!

Paula Santagati

A superb experience from start to finish! In a fortunate turn of events, my former regular HVAC company never returned my call after a week when my furnace decided to act up. I called Sila on a Saturday am and was pleasantly surprised when an actual person answered the phone and guaranteed me that a tech would be there, despite a major snow storm heading our way. Hopeful but skeptical, I was pleasantly surprised when the office called to confirm that the tech was otw and Ken showed up as promised. I can’t say enough about Ken’s professionalism, competence and ‘stick to itness’. He was kind to my dogs, tolerated me and fixed the problem. Im so impressed I signed up for the yearly maintenance program, count me as a loyal customer!

Joan McNamara

Dave C. was outstanding in every way. His professional knowledge and practical expertise were evident as he resolved a complex heat pump issue. In addition, his friendly demeanor and way of explaining technical concepts using clear terms strengthened my confidence in both the product and SILA. Thank you Dave!! Brian MacFarland was my initial contact with SILA. He evaluated my home’s heating and AC needs, explaining options to improve upon the old heat pump with more efficient performance. The new system, with a five year maintenance plan included, has been great. Thank you Brian for your patience in explaining different products, your advice, and professionalism.

Walter Pressey

I called the 24 hour line at 7:30 am to report a build up of frost on an air conditioning unit. Ivan the technician arrived around 11 am consistent with the estimate provided by central office. The issue was diagnosed and resolved and the frost was removed between 11am and 2:30. I am very happy with the service and the result.

Brandon Avelar

I was recommended to use this company for fixing a leak in my shower. I spoke with Kim who was quick and made sure i got someone to the house in a timely manner! I appreciate you for going out of your way to make my day easier!! Thank you! Definitely recommending to my family!

Julie Villada

These guys are amazing! Our gas furnace died at the end of October, we called Sila for a tune up and they informed us the furnace was too old and should be replaced. From that moment, they worked closely with us throughout the financing and replacement of the furnace. While we were waiting for financing to go through, these guys we able to schedule a last minute furnace replacement while making a contractual agreement for payment. We worked closely with Shawn H who helped us throughout the entire process. We highly recommend Sila. They are our heat heroes!

Carleton Foster

Sila Heating and Air Conditioning was recommended to me by a neighbor who has used them for many years for her annual maintenance and recently for the installation of a new heating system. Initially based on her experience, I have called on them, now for several years, for my own HVAC maintenance requirements and most recently the installation of a completely new system . Both my neighbor and I have found them to be highly skilled, absolutely reliable, and reasonably priced. They are an excellent company with exemplary customer service that many other companies would do well to emulate. I give them the highest recommendation and a commendation for their service and the fine quality of their work.

Jennifer Light

Many thanks to Ken M who arrived promptly and discovered carbon monoxide leaks in my HVAC system. He was a pleasure to deal with and scheduled two crews to come out on the coldest day of the year to install my new system. Very grateful for his help.

Wendy Root

I recently called Sila to service my oil burner. John B. was on time and worked efficiently. He was very knowledgeable about the type of system I have and answered my questions about future servicing needs. I will definitely call again!

Dawn Perlack

Had Sila come to my house last week. What a great experience. The technician Ken M came over diagnosed the problem and gave me options on repairing my system. He was extremely pleasant and had the work done, and my heat up and running in under two hours. Ken and the sila team a true rockstar’s

Pascualito Burrito

Really quick and timely, for a good price point! I had a faulty heating system which would only work half of the time. Sila swooped in, did their thing and saved me and my family from having a miserable winter indoors. Would highly recommend these guys, very professional, timely and affordable!

Victoria Ryans

I worked with Ryan Love and he was not only very professional, he got the job done quickly and completely. Ryan was also very personable and super easy to work with. I was very pleased with the company and Ryan!

Kayla Baker

Ryan Love came to my house and did a tremendous job. He was very prompt and took care of the problem without question. I would highly recommend him for this service in the future.

John O

Our heat stopped working on the coldest day of the year so far. Sila came out first thing in the morning, and John G was able to identify an issue with our flame sensor and get it working again in no time. Highly recommended.

James Vermilyea

Excellent team work. Hi pressure AC installed. From sales to installation great work. Evan worked with my electrician Max Richards to create a great job.

Caroline Scavotto

John G came on time, did maintenance on my furnace, and clearly explained my options when it comes to fixing the issue with my furnace. He also gave me suggestions on the best time of year to get the work done in order to get the best deal. Much appreciated.

Deb Stang

Guy kept me posted about arrival time, did the work professionally and helped me troubleshoot a separate problem. I’ve used Sila for multiple projects including furnace, new electrical panel and thermostats. Always a positive experience.

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