Reviews of Verizon Authorized Retailer - TCC. (Cell Phone Store) in Omaha (Nebraska).

Verizon Authorized Retailer - TCC

181 Reviews

123 Comments

Cell phone store

Cell phone store

13108 W Dodge Rd, Omaha, NE 68154, United States

Description

Information of Verizon Authorized Retailer - TCC, Cell phone store in Omaha (Nebraska)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Verizon Authorized Retailer - TCC

Popular times

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Saturday

Reviews of Verizon Authorized Retailer - TCC

Patrick Lenihan

We were told about the great service at this location and it’s true. Nick did a fantastic job of taking care of us making sure everything was handled. He went above and beyond doing the little extras. He showed us apps we didn’t know about and how those apps would help. When we inquired about other plans and phones he tailored those to our needs. Also Juan helped answer some questions and was very friendly. They are the best examples of what Customer Service is all about Pat and Deb

Edward Hernandez

Amelia was absolutely amazing!!! I had an issue where a pending order was preventing me from purchasing a new phone and went to multiple stores where no one was able to help. Amelia was patient and helped solved a 3 day problem in one visit. Super helpful and personable. The staff overall were super friendly. Thanks Amelia!!

Schroll Family

Service was quick and very helpful. Associate was “on his way out”, but stayed because we just needed something quick. Took the time to put screen protectors on. Every time I’ve been to this store they’ve gone above and beyond to take care of customers.

Colin Boex

Nick and Amelia are rockstars! Find either of them (all the staff was great but those two really stood out!) and you'll be in good hands. Best Verizon experience I've had!

Jenny Tlustos

Erica Begley worked with me twice. She is amazing. She is knowledgeable, efficient, kind, and thorough. She made both encounters easy. I left Verizon happy and more than satisfied.

Kayla Leapaldt

I came in on Saturday the 4th to upgrade my phone and was helped by Cory and he was AMAZING. A few people came in at the same time and the way he multitasked was outstanding . He helped me, my mom, & 3 or 4 people in between & everyone was satisfied. He also was extremely knowledgeable of his job, he answered questions no problem or hesitation. He deserves a raise! Awesome customer service!

Shade Murphy

Service was great. The amount of registering (I’m already a Verizon customer) that is necessary when you go to a new Verizon store is pretty crazy. Took 5 minutes just to check out because I had to make an account. Seems tedious and easily fixable by linking the Verizon account information writ large to the individual store. But the service was great so that was nice

Erik Donner

Great experience at this store! Amelia, Corey, Nick, and Erica all worked as a team to help me resolve my issue. I love my new phone!!!

Gale Faltin

Cory went above and beyond moving my information from an old phone to a new phone. I had a very old phone and it was a challenge he was ready to take on. His knowledge, caring, and expertise was amazing! Cory is a gift to Verizon! Because of Cory I am a customer forever!

Ashlea Horvath

I was able to trade in my damaged old phone and get started on a new plan with a new phone! My experience was stress free and seamless!

Brian Stanislaus

I will only go to this location for any phone needs. Juan, Nick, Erica were amazing! They were super friendly and made me feel like family. They made sure I was aware of everything and had everything I needed before I left the store.

Linda Brewer

I have been coming to this West Omaha location for years and everyone is always so extremely nice and helpful. I will never go to another store as long as this one is open. On this visit Erica was so patient and helpful.

Matt Loseke

Went in to get a screen protector, friendly employees and fast service. Got it installed and everything went smoothly. Highly recommend this location!

erica neesen

Nick was very helpful. He helped me transfer all of my data and setup my phone. He answered all of my questions!!! So happy to have someone experienced and patient. Verizon has a rockstar!!!!

kim Charf

Amelia was amazing. She was very friendly and helpful. I would highly recommend visiting this store an having Amelia take care if you

Michelle Kenkel

Personalized service at this location. Juan was very knowledgeable to help me decide on phone that would be good for me. Friendly and patient to help me set up my new phone.

Jon Morrison

Nick was very patient and informative! He was very willing to help us and get all of our questions answered!

Sherry Bale

Juan was wonderful to my sister who is in a wheelchair; he was very sensitive to her accessibility needs. We love him!

Jessica Herren

Cory W was great help for me changing services and patiently explained everything in detail for me. I would highly recommend!

Jeff M.

Juan set myself, and my four adult children up with brand-new iPhones. Juan was able to take care of all of us, as well as the program discounts in a very professional and friendly manner. Juan is one of the most educated people I’ve ever met when dealing with new phone technology, and the Verizon system. I would strongly recommend you use Juan to help you with your Verizon account and new phones. Juan was able to transform what can be a frustrating and lengthy experience into a very friendly, happy and enjoyable experience of purchasing new phones and transferring information from the old phones to the new phones. Myself and my family will definitely use Juan to help us with any future Verizon and phone issues.

Monte Menzel

Awesome experience, lots of great help and upgraded my old phone! Amelia Martinez......was great 🌟 🌟 🌟 🌟 🌟 times ten!!! …

Hunter Pruess

Juan is amazing! He helped me so much through getting my new phone!! Highly suggest going to him!

Laura McLeay

Juan fixed an activation issue I had been working all day on and he went through all the avenues to make sure it was fixed completely! He is the best and completely turned my day around!

Michelle Kubat

Great service, explained all the options and was patient with us. Thank you Cory.

Paul Rehm

Erica was absolutely awesome. Everybody that reads this should come to this store in West Omaha!

Jennifer Jerome

Erica was fantastic! Personable and efficient. Will be my new go to Verizon store.

Jack Sullivan

Great service from this store! Upgrading our phones was fast and easy.

Charice Jones

Great employees they all had smiles and was so polite really made me feel great about my purchase keep up the great work

Melchert Lancaster

I want to thank Erica Begley for all the time and effort she devoted to helping me resolve a problem with my billing date and resetting my discounts. It took multiple trips to the West Dodge St location but it was well worth it. I was very impressed with Erica’s knowledge of the Verizon system. I could not have done this on my own.

Dave Heitman

Outstanding customer service from Amelia Martinez. Her depth of knowledge was astounding and she suffered the confusion of an old man with grace and a smile. I think i was lucky to be served by Amilia. She is truly an asset as an employee.

Shelley Regier

Amelia was very helpful and took the time to answer our questions.

Julie Nohrenberg

Juan at Verizon 131&dodge in omaha was friendly fast and very informative! Love my new phone❤️

Ben Dabney

Cory was great! Very helpful

Jeri Walter

I highly recommend Nick at this location! He helped me save some voice messages from Mom that seemed impossible to do, but he didn't quit until he figured it out and made sure it was done right! Thanks Nick- you Rock!

Sindie Katskee

Picked up new phone. It was late but Erica B. was very pleasant. She helped 3 people that evening. She stayed 30 minutes past closing to get everyone taken care of.

Helen-Marie Angel

I went to the Verizon store on 132nd and L because my phone was frozen and they said that I would have to get a new phone but I didn’t have insurance so they were expecting me to buy a $500 plus phone… I went to the Verizon store on 132nd and Dodge and the manager, Juan, helped me out tremendously. I am going to go back when ever I need something dealing with my phone.

Susan Lidolph

The gentleman that helped , think his name was Nick, was extremely helpful with solving my problem.

Дилик Дилик

Nick is so helpful. If you need help ask him only

Judy Klich

Very helpful in upgrading and setting up a new phone.

Paul Bilyeu

Great job. Really helped us a great deal. Veryknowledable.

Marcia Anderson

Juan is very knowledgeable and made the experience fast and easy.

Barbara Schumacher

Amelia was most helpful in explaining all the Details for my phone, payment & how important is for me to register my screen protector!!! I found out the hard way.

Michelle Ronan

I worked with Jordan originally when I bought my Galaxy s10. He was very helpful, polite and knowledgeable. I appreciate ALL of his help. I was very pleased with my experience. After getting home, I realized that not all of my photos transferred to my new phone. I was in a bit of a panic. When I came back the next day, I worked with Kira. She was AMAZING. She was funny, calm and made me feel confident that she could help me, and she did. SHE WINS!!!

Hannah Moss

We drive all the way from BLAIR,NE just to see Kira. She’s very friendly, personable, extremely knowledgeable, and not there to waste your time. She gets you out of the store in a perfect amount of time and makes she you have all questions answered before leaving. It’s very nice to have a friendly face when dealing with a phone service, we will definitely be back again and again to work with Kira!

Dan Hoffman

Great store. They have fun, knowledgeable, and helpful staff. They helped my wife and I change services, select phones, troubleshoot issues, and helped me with an insurance claim for my phone. The only time I've experienced an issue was when we started a process that took more than one day and the person who helped us start was off the next day there were some communication issues.

John McCarthy Sr.

Great service!! I always come bak for this reason.

Kristin Casari

Excellent Excellent service thank you very much Amelia!

Le Ga

I thought my Iphone6 was toast. The home button was not working and I couldn’t access my apps or navigate without completely shutting down the phone and powering back up again, I thought for sure I would have to buy a new phone. But thanks to Corey Bowles he was able to work his magic and restore my phone using the phantom button option. I am so thankful there are still honest people in this world! Thank you again Corey Bowles !!

Shari Griffin

I dropped my phone in water and Keegan and Emily were AWESOME to work with at this store. They took the time to explain to me how they could help me. They were friendly, helpful and encouraging! I ended up getting me into a new phone and saving me some money! I will always be a customer there! Thank you all!

Michaela Konen

Excellent service with Nick. Explained everything clearly.

Gerald Holmes

Emily gets an A+++++ for customer service! I'm sure Tuesday evenings aren't usually very busy, but yesterday she not only helped an older couple navigate through their bill and with their new phones, but then stayed to get my wife and I setup on our new phone meanwhile helping the other two customers that also waited a bit to ask her questions. She was fantastic! Never lost her cool when it was time to close shop she didn't hurry us and assisted with everything we asked.

shari terry

Very kind and helpful! Great service, thanks Nick!!!!

Sallie Frei

I have been to many Verizon stores and this store is my favorite! Ash, the Verizon rep that helped me, was fantastic! Ash was extremely polite, knowledgeable, and helpful! She went above and beyond and stayed way beyond closing time to help me with my new phone purchase. For future needs, I will definitely use this store and request Ash again!

Jerry Dorn

Ask for Kira! She helped us switch to the Google pixel 3 and carriers. She was very helpful and presented everything so we understood it. All the transfers were smooth and so were the 2 calls I made back to her when I had questions! Much better place than the corporate Verizon stores!

david kiepe

I'm so glad I decided to buy my Samsung A20 ultra here! Kira was so helpful! I got right in and didn't have to wait forever to be helped! She transferred all my contacts/ pictures/ videos from my old phone to my A20 right there and give me a credit that was applied that day on my purchase for turning in my old phone! I didn't have to mail it in! DEFINITELY COME HERE! Don't let the fact that they are an "authorized retailer" scare you away. They do everything a corporate Verizon store can do and more! Better customer service too!

Patrick Leary

Fantastic service! Wouldn’t go anywhere else.

Suzanne Stewart

I went into this store because the microphone on my phone was not working. If they couldn't fix the phone, I was going to buy a new one. Leverne greeted me at the door with a smile and charismatic personality. He could have easily said that there wasn't anything to do with my phone but instead got his tools out and fixed the microphone at no charge. The costumer service here is excellent. I will be going back to this store to get my next phone.

Trudy Lundquist

Amelia was the best!! Friendly snd so helpful. Great experience

Kodi Bebensee

My husband and I were near this store for an appointment and stopped in to see about upgrading. Corey and Alex were amazing to work with and we plan on driving back to this location in the future, even though we live no where close to this store. Awesome customer service.

Lorriane Holcomb

Excellent service. Nicholas

Dewey Worsley

Staff was very knowledgeable and helpful

Morgan Wojtalewicz

Great service!! Would recommend

LisaMarie Rosoy

Kira was very nice as was Cory. Although Verizon wireless is a terrible company to get phone cases ordered online. I ordered on Verizon online four Otterboxes to protect our phones. Order was cancelled by verizon due to verification. Which is stupid two times. Then Kira orders the otterboxes for me via phone conference and she never attached it to my verizon account. So once again epic fail on Verizon and they for the third time cancelled my order. Still do not have my otterboxes. So once again had to order my otterboxes from another company... Not Verizon.. Worst experience ever with a cellular company EVER. Never again ordering anything via Verizon wireless again!!!

Jessica Ratfield

Great place!!! Employees were very knowledgeable and friendly. We were in and out in less than 30 minutes. Doing a phone upgrade was all, but to do that at our local Verizon here in town, we would have been there for over an hour. Definitely worth the drive to go to this location. EXCELLENT!!!!👏👏👏 …

Ashley Begnoche

Juan went above and beyond to switch my old phone to my new phone!!

Kimberly Wiedeman

Alexis and Navarro are amazing! They stayed past closing to help us with the purchase and set up our new phones! They are very friendly! Highly recommend them!

Aaron Lovitt

Zero wait times and very knowledgeable, friendly staff. This is my new go-to store for Verizon. Straight forward and didn't try to rip me off like the corporate stores always do. Thanks for all your help Navarr!

Khotam Islamov

Nick is the best seller ever

Bj K

Awesome experience. They took the time to explain the advantages and disadvantages of the new option for paying off the phone. All the staff was very knowledgeable and best part there was ZERO wait time.

martha gilchrist

Juan was great to work with! So very helpful!!

URonkar Nme

Having a working phone is a very important part of my life these days and perhaps walking into a Verizon store just before closing time isn't the best idea but life happens so im expecting the worse when I walk in I see 4 customers and just one employee any other day I would have turned around and walked out but this young lady I believe her name was Kristine was so helpful and concerned about our phone Issues she handled one hostlh customer and everyone else to satisfaction in a timely matter with a smile on her face. We will be back! Thanks

The Dahlitorium

KIRA is the most tremendous employee at Verizon. I have loathed going to Verizon for nine years...and today, because of KIRA’s knowledge friendliness courtesy and UTTER COMPETENCE I want to go back tomorrow. I will never go anywhere else and I will always use her...and now I’ll forever stay with Verizon. All because of the grace and intelligence of KIRA SHADA at the 13108 W Dodge Rd Omaha NE location. Beyond well done!

Lindsay Rollins

Working with Kira is always a wonderful experience! She is great with answering any questions that you have and is extremely helpful.

Mike Longworth

Corey and his staff are top notch, I prefer going to this store over a corporate store any day of the week and twice on Sunday!

Marlene Hunt

Great experience! Erica was helpful, friendly, and professional.

Lori Kuhlmann

Very helpful in finding the best phone and plan for me.

Jacob Finn

Kira was a very personable and helpful person. Easy to talk to, well experienced, and a delight. Great service.

Jin Hubschman

Great service! Erica took care of my needs.

Aimee Trumbull

Hidden gem- no wait and Erica and Amelia were extremely helpful!

Sondra Schuetz

My experience at this store was great! The store manager, Corey, was awesome to work with. Thank you.

connie price

Great customer service. Will contact him when I replace my phone.

Heather Norris

Very friendly, no lines!

Kelly K

The employees knew their products and were helpful in explaining changes to certain options. I will be coming back to this store for all my phone needs.

J-Bo Gra-Bo

Great Experience so Far, We have to go Back a Couple More Times. Staff is VERY Helpfull and Professional..

Andrea Liberator

They have better service & knowledge than other stores in town. I go here no matter where I am, staff and management are great.

Anastasia Wood

Very friendly always greeting when you walk in and the questions you ask they will have an answer for you and always will let you know what pkg fits you.very happy with this lication

Linda Hitt

Thanks for your patience!

Carol Lehan

Great service!

Lynda Uleman

Nick was great!

Jody Nordstrom

This is the only verizon store we will go to. Thay are awesome. Corey and Kira are the best in the business!!!

Fifi Cordoba

Customer service was excellent !!!!!

Jesse LaClair

They replaced the dock connector in my iPhone 4s and did a great job.

Debbie House

Juan was amazing

David Adler

Good customer service ... Facility is a little dirty, could use a facelift

Phyllis Wachtler

I always go to this dealer as they are always so helpful and knowledgeable.

Taylor Kammerer

Very knowledgeable and friendly staff. Super helpful and quick!!

Babs Weinberg

Great customer service with little wait time!

Garrett Cusick

Nick was helpful

Kathleen O'Connell

Solved a problem that I had with my phone. Friendly and willing to help me.

Hector Avila (DiscoverClouds)

Best Verizon in the area . Fast and takes care of everyone equally!!

Cindy Nisley

Good guys. They always help me solve my problems.

Joann Peterson

They were helpful.

Lynette Kautz

Excellent!! No wait & issues solved expertly! Thank You!

Jaci Kastl

Great service

John Mangiameli

Best customer service experience in this town

Darold Bauer

Excellent customer service at Phones Plus!

Steve Morgan

Only 2 employee's, they should have at least 3

James Vogel

Nice personable service person.

Mark Ledbetter

Smart, courteous and knowledgeable, would reccomend.

Rick Hoelting

Best service!!

Frank Nigro

Great service!

Mara Sunde

Claire is great! <3

ELSA Maria

the attention very fast and very kind

Damian M

Awesome service!

Nathan Naber

Guys are awesome here

Sheri Rolf

Expensive as always.

Allison Brown-Corson

Helpful staff.

Michael Carpenter

Friendly and helpful

Ryan Einerson

Amelia helped me find the perfect phone at the best rate. Thank for your amazing customer service.

Anderson Kelly

Nick made the move from Samsung to Apple a breeze.

Tony Roth

Fantastic. Really helped me

Kelly Mischanko

We had an awesome experience,because of Zandy and the help that she provided. She went above and beyond answering my wife's questions and ensuring that all of her needs were met with the new phone that we purchased. The way that she took care of my wife reminded me why we have been loyal customers for so long.

PhysiqueCory Gaming

These people ROCK!!! They helped me fix my phone and then went back to upgrade, grade A service!!! Thank you Erica, Nick, Cory and Amelia…

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