Reviews of T-Mobile. (Cell Phone Store) in Little Rock (Arkansas).

T-Mobile

36 Reviews

23 Comments

Cell phone store

220 Broadway St, Little Rock, AR 72201, United States

Go to all the reviews

Description Map Opening Hours Reviews Contact Photos

Description

Information of T-Mobile, Cell phone store in Little Rock (Arkansas)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of T-Mobile

Sunday

Closed

Monday

10 am–8 pm

Tuesday

10 am–8 pm

Wednesday

10 am–8 pm

Thursday

10 am–8 pm

Friday

10 am–8 pm

Saturday

10 am–6 pm

Popular times

Sunday

10
11
12
13
14
15
16
17
18
19

Monday

10
11
12
13
14
15
16
17
18
19

Tuesday

10
11
12
13
14
15
16
17
18
19

Wednesday

10
11
12
13
14
15
16
17
18
19

Thursday

10
11
12
13
14
15
16
17
18
19

Friday

10
11
12
13
14
15
16
17

Reviews of T-Mobile

Tracey Cochran

Well, allow me to preface this review by stating that I have been with T-Mobile for very close to three (3) consecutive years; and have interacted with various staff members across a few states in a personal, as well as, professional consumer capacity. Of note, prior to T-Mobile, AT&T had been my provider for over a year, and Verizon for over a decade before that. I believe this makes my (and that of family members) evaluation knowledgeable and highly accurate. One could delve into the pros and cons of AT&T or Verizon, but allow me to focus on T-Mobile as it their outstanding service that should be highlighted, specifically, the Broadway Store location, in Little Rock, Arkansas. Although my interaction has been with several types of employees in varying capacities, and generally amazing service, I have yet to come across a store location that has not only been incredibly consistent in EXCELLENT customer service, but EVERY SINGLE STAFF MEMBER has gone to unimaginable lengths to make certain I leave their store with incomparably EXCELLENT service and product! Yes, I know, while reading this review, you have probably made jokes about how I must be friends with a staff member, received something in exchange for the great review, and/or am related to an employer or something, right? However, nothing could be further from the truth!!! Not only have I never met any of the staff members before but had to request each and every employee/staff member's name personally prior to exciting the Broadway store location late In the afternoon, on August 10, 2017. It should also be brought to your attention that since May 1, 2017, I have been in this store location four (4) separate times, interacted with all four (4) staff members individually and jointly, AND had to seek several different types assistance, including, but not limited, payment of my bill, adding new lines, removing a line not being used, changing my plan type, and ordering products. Not only did I receive excellent service but the staff showed me how I could be paying so much less, all-the-while receiving significantly more services!!! My first interaction was with "AL" while remitting a partial payment and was shown how I was paying $10.00-$20.00 (ten to twenty dollars) too much monthly; the second interaction was with RODNEY, approximately two (2) weeks later; and the final was with SIDNEY and SHAY (RODNEY joined us about halfway into the visit) to add new lines, getting new phones, getting newer phones, and changing my data/plan, etc.. Today I/we will be going back in to pick up the new (and specific) cell phones they ordered for us last week. I/we have been in the Broadway store location right at the time of opening hour, shortly after lunch, and two (2) hours before closing (rush and peak customer traffic). Meaning, my experiences in this particular store location have varied enough to experience how the staff react to different customer-traffic flow, several types of customer needs, and when having a single staff member take care of all of the customers at once; and at the beginning, middle, or end of shifts. Each time, I have not only gone into the store with a different set of circumstances or needs to be addressed, but each time I have left immeasurably happy, Summarily, regardless of your consumer needs or time available to have your needs met, not only are you going to have ABOVE AND BEYOND customer service CONSISTENTLY, but you are going to leave the Broadway Store Location feeling like you made a new friend because they are ALL ABOUT putting YOUR CONSUMER NEEDS before anything else!! Sincerely, TRACEY C. P.S. If you are not already a T-Mobile customer, you will be shortly after experiencing how they great their existing customers are treated!!!

Andrew Hilton

It's never pleasant to have a phone stolen. The sting was lessened by the professional and helpful employee named TYRONE. I suspended my account a week ago while waiting the arrival of my new phone. When returned to this location a bit of a hickup with the account caused me a bit of worry. TYRONE didn't skip a beet and suggested several options, one such suggestion worked, to make sure I left exactly as I wanted to leave. Old number, new phone. All the while helping his coworker learn new techniques and servicing another new customer with their needs. My only regret is that I didn't get a picture of y'all doing your very best for us, the customers. Great job!!

Wolfgang von Kindberg

Excellent service. After Metro PCS got bought out, they locked all there phones. I had a Samsung Galaxy S-7 Prime. They unlocked it fast, gave me a free transfer to the T-mobile service. Extremely happy with their service...

Tracey Cochran

You rock! Time and time again, multiple devices and lines, varying reasons in this store location. Never fails, they take care of it promptly, expeditiously, customer best interest(s) focused, and make cell phone stores a pleasure to be in. All 4 staff members having provided customer service to different family members are 5 Star-A-List. Referred and shall continue to refer all friends y framilia to this store location in particular (only).

Shayconna Miller

My family and I recently switched to T-mobile and the experience has been great. The customer service at this location has been amazing. The employees go above and beyond to make sure you have the best experience possible.

Alfred Bradford

GREAT SERVICE!! GREAT CUSTOMER EXPERIENCE!! RODNEY AND THE TWINS ARE THE GREATEST T-MOBILE EMPLOYEES EVER. MAKE THE TRIP TO THE 3RD & BROADWAY LOCATION FOR WONDERFUL SALES EXPERIENCE.

Sydnei Miller

Just switched to T-mobile and the service is great ! The employees were extremely attentive and knowledgeable. I recommend everyone visit this location!