Reviews of Verizon Authorized Retailer - Victra. (Cell Phone Store) in Cheyenne (Wyoming).

Verizon Authorized Retailer - Victra

178 Reviews

99 Comments

Cell phone store

Cell phone store

2460 Dell Range Blvd, Cheyenne, WY 82009, United States

Description

Information of Verizon Authorized Retailer - Victra, Cell phone store in Cheyenne (Wyoming)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Verizon Authorized Retailer - Victra

Reviews of Verizon Authorized Retailer - Victra

Ashley Verplancke

Chance you're a one man show! Patient customers definitely play a part in a smooth day, but today was excellent. He was able to get my phone and watch set up while we finished up a few things. I came back just in time, he didn't have to notify me they were finished. I greatly appreciate his service and not making us feel rushed even though he's busy as hell working alone. His colleague is on vacation and will be enduring the same stipulations for a bit. Be kind and they'll work through just about anything for you if they can! Thanks again!!

Beatrice Herrera

My experience was outstanding! Tyler P did an exceptional job. I appreciate all his efforts on my behalf.

Melanie Clark

The salesperson was outstanding. Excellent experience all the way around. Efficient with the transfer process. Wasn’t pushy trying to sell me stuff I didn’t want. Highly recommend!

Savana Phillips

This location is great! My husband and I went in today to learn more about the trade-in deal and were extremely pleased with how helpful the employees were, specifically Alex. He helped us both get new phones quickly and painlessly - even helped us put on screen protectors and cases. A truly wonderful experience!!!

Amber Evanson

Linsey is amazing, but all the workers were so helpful! The verizon down by the mall were incompetent, these guys somehow managed to do everything I asked. Add a line or two, change plans, insurance plans, new phones and accessories, and ALL WITH A SMILE😃 If you want good customer service, go here! …

Allison Woodward

I'll start with the fact that they are busy and there is almost always some kind of wait with that being said the staff is polite and knowledgeable about products and helpful in educating customers, we have tons of devices through Verizon u have the Iphone13 with a watch and the galaxy 22 ultra also with a watch. They have great promotions and go above and beyond to do what they can

Staci Olson

Alex at Verizon Victra made getting a new phone easy and fun. Great customer service!

AJ Ferrulli

We received great customer service from Chance. Poor kid had a line out the door and he was there by himself. He was calm & while he was helping us, he jumped over to the next computer & took care of all the other people! So many of the other customers thanked him and gave him high praise for multitasking! Main verizon store doesn't do that. They'll let you sit & stare at the paint cracking on the walls before they would ever take on 2 customers. Way to rock it Chance. You're an awesome asset & employee, you earned this review!

Paula Cripe

Thanks for helping decide in my new phone and accessories! Great customer service

Ren Scherling

S/O to Cory for setting me up with a new phone. Quick, efficient, and top customer service.

Nick Ferrulli

Came in to get my new phone. Chance gave us the best customer service we have ever received from any Verizon. He sold me some great products to go along with my new phone. He made my phone transfer easy, was very knowledgeable & polite.

TLC “tlcrooney” Rooney

The customer service at this store is amazing! Cortney spent a great deal of time with me. She answered all of my questions and helped me find a phone that fit my needs. She went above and beyond and made me feel welcomed and important. Michael also helped answer my questions. They are a class act team and their customer service is to be commended! I highly recommend that anyone skip the main Verizon store and visit Go Wireless in the mall. You will be pleased!

Kevin McLeod

Lindsey Was my sales person. She was very helpful courteous and professional.

Kathy Scheurman

Cory did a great job of solving my connectivity problems that the people on the (inter)national "customer service" lines couldn't seem to manage. I so appreciate his help.

Dan Young

Great service, easy transfer, phone came in a week sooner than anticipated! Can’t ask for any better!

Nicole Parrish

Go wireless has been exceptional in many ways. Originally Chris sold me the LG G3, he was very knowledgeable and professional and asked me what my needs where from a phone and technology. Recently however I had to file an insurance claim through Grip insurance, which was a great service to have on my account. I just got my replacement phone shipped to the store, they were more than willing to make sure it was set up and working properly. Today I had a couple questions regarding the insurance, so I called the store and received wonderful customer service and knowledge from Scott. I want to thank this store for having great employees and providing excellent customer service every time I have needed it.

Jennifer Goodman

Had a very positive experience with Chance at the GoWireless store in Cheyenne, Wyoming. I love the Verizon Wireless network but HATE the Verizon wireless Retail experience. I have no interest in ordering a phone online and transferring the information myself. I am capable of do it, I just didn't want the hassle. Chance made the whole experience easy for me and helped me get all my contacts and apps transferred. This young man was patient and delivered excellent customer service. My new phone worked great as I walked out the door. I would recommend them if you are looking for a positive wireless retail experience in Cheyenne, Wyoming. Please understand that they are popular and can get busy, so plan on spending some time in the store if you come during peak hours.

Chaos Shepperson

Employee was helpful, and the location had the things i needed on hand which was very convenient.

Jeanette Clayborn

Courtney was/is a very kind knowledgeable employee. I have used an old flip phone forever and purchased e new smart phone. Courtney walked me thru all the new steps and made me feel comfortable with my new phone. She was very patient with me. Just wanted you to know you have a great employee. Thanks

Ape Kelley

Chance was kind and easy to understand. I had issues with my phone and he fixed them. It's an older verizon phone but Chance was very knowledgeable about my phone. He was a pleasure to deal with. I would rather come to this location the the outside of the mall location. Not as chaotic and there's really never a wait.

RoseMarie Fashions

Cortney and Michael are two of the greatest employees there. They are respectful and know how to find products that fit each customers need. I would highly recommend asking for these two when making any purchases through this company. Great service!

Kiana Martinez

Very great experience! The staff helped me get an upgrade, an amazing deal and was very fast and sufficient.

Julie Clough

We drove from Scottsbluff NE and decided to try this Verizon location..best decision ever. Scott helped us, he lowered our bill, got us hooked up with great phones and was awesome! All the guys in that store were so friendly and helpful. We will be back!!

Patrick Goodrich

Came in and got 2 new phones and a jetpack from Chris and Ryan. Best experience I have ever had. They even offered my wife and I a cold bottle of water! Such a classy crew of employees it didn't feel like I was in a cell phone store! I came inside the mall after we waited for almost 2 whole hours at the store in the parking lot. We we're tired of waiting and decided to try the store in the mall. So worth it!

Michelle Clark

Alex was awesome! He was super friendly, patient, and very helpful with everything!

Rendell Wilton

The best experience i have ever had in a phone store. Scott was awesome ..Chris is amazing....his knowledge helped me make informed decisions on what i really needed for a phone. He spent a great deal of time with finding the best plan for me as i am an international user. Thank you guys for the great customer service.

Gayla Austin

Hi I was just in the Verizon store in the Cheyenne mall today after having months of problems with my other carrier. Scott, Michael and Andrew helped me switch over to Verizon and get a functioning phone. They provided excellent customer service. It was one of the best retail experiences I have had. I would recommend them. They were fun too!

Guambra2001

Justin, the store manager, was professional and courteous to work with; we had some major issues with our previous account, Justin went above and beyond to help us get everything sorted out. Overall it was a great experience.

Michael Mallinson

Curtiss helped me unlike any other person in a very long time! It’s the best Verizon employee who’s helped me since last year at a corporate store! He has encouraged me greatly in continuing to do business with him!

Rebecca Weskamp

Had a great experience getting a watch for my husband here. Michael was helpful, got my questions answered and I spent less time doing my entire transaction than I do waiting at the Verizon store.

David Findlay

Justin and Cheyenne are so helpful and pleasant. We have been with Verizon for 10 years now and have never received such great service. Justin worked and worked to transfer all my music, data, programs etc from a Samsung phone to a Google phone having to use many different formats to make it happen. Best ever!!!

Julie Hurd

Caleb was super patient in helping me. This location is much friendlier and more inviting than the flagship store up the road!

twoshot035

I bought my phone direct from Samsung but the folks here got me all setup. I knew they would as we've bought our previous phones through them and they are always ready to help.

Lawrence Jacobsen

This is the Verizon store in the Frontier Mall in Cheyenne, Wyoming. I called the evening before and spoke to a young lady (Cortney) about upgrading out accounts, and adding an iPad Pro I bought directly from Apple to the account. She (Cortney) laid out different options, and plans so I came by the next day to talk in person. In about 20 minutes she arranged all the necessary paper work, upgraded all our plans to unlimited everything, put the SIM card in the iPad, activated and verified it, and added the iPad to our account (unlimited as well). VERY SATISFIED. When I first dropped in, the Store manager (Michael) told me when Cortney would arrive (they work on commission) because I wanted to deal with her to honor the time she'd spent talking on the phone the day before. These guys are efficient, knowledgeable, and apparently do everything the 'Big-Store-On-The-Corner' next to the Mall can.

Phylicia Walters

Everything about the atmosphere and associates was awesome!! Scott signed me up and provided excellent customer service! It went super fast and very smooth. Thank you you for your help! :)

Eulalia Narvais

The whole crew Michael, Rachel, Cheyenne, Alex, and Justin were all just excellent help me get into my new phone as simple as possible. They make this the best Verizon in town!

Jared Riley

Very good experience for a cell phone store. While we had to wait a short while due to the short staffing, the staff themselves were very courdious, and didn't try to sell us anything we didn't want/need. I'd recommend this location over other ones I have been to, though there are a few around that I have not visited yet..

Jamie Sims

Great service! Chance was very knowledgeable on all the devices we looked at, and though our service took time, attended to us, and others in the store in a timely manner.

Brittney Morgan

Cortney always has a welcoming smile on her face. She always goes out of her way to meet your needs. Cortney is definitely good at what she does and you can tell Cortney loves her job. She needs a raise!!

Thomas Mulhern

Andrew was great customer service! He spent a lot of time helping us get up and running. He was very helpful.

Garret Tron

Andrew, Courtney, and Scott are super awesome they were like Demi gods answered all my questions, talked about Pokemon go, go blue team. This will be the only Verizon I go to the other ones were not so helpful, but they were great here!

S B

Great service! Great selection of products at excellent prices! What else is there? This is my new wireless store. Thanks Caleb!

kathy mabbitt

Employee James rocked! He helped us with my sister in laws phone and even set it up with updates and all. Very polite

April Squires

Chance provided great customer service. Very helpful and friendly! I will return when I'm ready for a new phone.

Kristina Hecht

Great customer service. Very knowledgeable about their phones they sell. If you are looking for a great cell phone store with awesome customer service and friendly staff this is the place to go.

Kae Lynn Graf

Very good customer service

john Howard

I went in the store just to look around cause I'm tired of at&t then I met Curtis he hooked me up with a tablet and I'm going back Friday to get a note 9 thanks so much for the top notch customer service everyone needs to shop this store

Jordan Martin

Came in with questions and left with all the answers I needed. Rachel was incredibly knowledgeable and got us in and out quickly with exactly what we needed. Great, friendly and quick service.

Bailie Boo

Andrew was incredibly helpful and fun to talk to. Definitely will be staying with Verizon for awhile longer if the service stays this good!

Nebraska Sunshine

I visited the mall Verizon to get a hotspot. Curtiss helped me and gave me a 73% off discount! Now I can live stream videos from my location way out in the country!! Thank you Curtiss!

Lynn Handle

Corey was excellent! Great service!

robert carter

Very good service I recieved from Cortney. Would recommend this store and they went out of there way to help me out.

2yomimi

We have bought several phones from Michael and he has always been extremely helpful. We will always return to him.

Samuel Kremer

I was originally with sprint and hated the service. I came into Verizon and keft with a new phone a hum device, a phone case, a googlr home and a free 43" tv! Feels good to be back in good hands

Dj Dj

This place is ok. Might as well go to the main store unless its packed. They have more items and things there. The people are nice but it's a overflow store.

J Jackson

Went there to get new phone changed to Verizon. Chance was super helpful and super friendly! Really amazing!

Shannon Shanks

We went into the store to upgrade our phones. Michael and Justin are awesome to work with, this store is our go to for all Verizon needs!

David Harrison

I went in today with some issues with my phone and Rachel had Awesome customer service and was extremely helpful solving my problem. GREAT JOB!

Troy Freeburg

Scott & Andrew do a great job in helping their customers. Give them credit please, thanks

Janet Buck

Awesome service, Chris was able to port my number. Sams club was not able to give my a deal and save me money like this place plus the rebates

Kylie Maloney

Andrew has helped me with my last three phones. He's helpful and knowledgeable with new phones and troubleshooting.

Kelly Haynes

Michael was wonderful, patient, cannot say enough! Model employee! Thank you!

Andi Williams

Scott was great...so helpful! Andrew was very helpful too! They answered all my questions!

Stetson Reilly

Andrew was awesome. Great help, customer service, best Verizon experience yet.

John Sanderson

The staff took very good care of us, extremely patient and knowledgeable. Excellent!

Kay Allen

Employee Brooke was amazing! Helped out way more than expected

Dorothy Eckmann

The young man that helped me was extremely helpful.

Cloyd Ash

Great store! Curtiss is the best and extremely knowledgeable and always friendly.

Jacqueline Busacker

Quick with a very knowledgeable staff lady.

Julie Exstrom

Andrew H was amazing..all friendly and helpful...I would refer my friends to go to this location

Alyssa

Curtiss was super helpful, knowledgeable and professional. Would highly recommend this location.

Laurie Meranda Johnson

Got great tech support from Rachel today! Walked right in, no waiting.

La Tricea Park

Scott and Andrew rocked! I know where I'll come from now on! Great service

Gisela Sena

Love the service

Genesis Romero

Andrew and chris are awesome!!!! Got an amazing phone.

Biruta Walton

Knowledgeable staff, products I needed was available, all good!!

Jessica Cupp

Verizon rules. Go to Maine a lot and always have service there!

Jill Prince

The manager was very nice and helpful!

Rachel

Andrew is awesome he was very helpful thanks a ton!!!!

Cody Vanden Bos

We have a great store! Come and check us out!!!

Mike Gentry

Always been a lot of help every time I needed them

Mama Cat Loaf

They helped me when I needed a new phone

Jp Maas

Always willing to help.

Keith Shanks

THEY KICK ASS, THANKS CHRIS AND TEAM!!!! IN FRONTIER MALL

Shiva Smallwood

I left em Soo not going to add good or bad

Nancy Ebsen

Very nice job and great person.

Steve Brown

Always good service good plants

Mike Brown

The service was friendly and excellent.

Margaret Shipley

Excellent service, thank you.

Smanthony skate shop

It's good

Pamela Floyd

Not good on support.

Jennifer E. Rowe

It ok I just looking and what I like

Jeff matney

Great service!!

Patrick Daugherty

Awsome with Andrew and Scott

Dariel McLane

Love it

upuz wins

They where fast and respectful

E S

Nice

Caleb Wilson

The phones I go through

Jarrex

Very sparse.

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