Reviews of Cracked Wireless. (Cell Phone Store) in Anchorage (Alaska).

Cracked Wireless

122 Reviews

80 Comments

Cell phone store

8130 Old Seward Hwy STE 104, Anchorage, AK 99518, United States

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Description Map Opening Hours Reviews Contact Photos

Description

Information of Cracked Wireless, Cell phone store in Anchorage (Alaska)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Cracked Wireless

Sunday

Closed

Monday

2–7 pm

Tuesday

11 am–7 pm

Wednesday

11 am–7 pm

Thursday

11 am–7 pm

Friday

11 am–6 pm

Saturday

12–5 pm

Reviews of Cracked Wireless

Michael Wheeler

Awesome fast service and a great price. They are professional and got my phone fixed quickly. Thank you guys!!

aaron bunn

I had my iPad mini screen replaced. Cracked had the screen overnight delivered, fixed and back to me within 2 days. There was a slight defect with the replacement screen, not the fault of Cracked, they warrantied the replacement screen and screen protector at no cost. Cracked even coordinated with me for a drop off so I wouldn't have to drive to southside. Great service!

Brandon Nicholson

Amazing service and even better customer service. My wife broke her iPhone X and I brought these wonderful people her absolutely destroyed phone that didn’t work at all and Matt had her phone up and running in a quick and timely manner. Haley was honest and straightforward about what was wrong with the device and they took care of it, it’s still being used to this day! Other reviews will tell you not to come here but please make sure you read the good ones as well, some customers are uneducated in fixing devices Whereas these professionals are not. Every interaction I have had with the employees, manager, and owner were exceptional And I received 10/10 service. I will be coming back to cracked wireless and I will recommend to anyone to use this store as well.

David Duncan

Took awhile on my part to get up to this business, as I live on the Kenai Peninsula, but pleased with his work. Got a new glass for my tablet and a new battery in my phone.

Cato Palmer

My son's iPhone 7 charging port was not working and slowly deteriorated until the point of not working at all. I called first to see if fixing a charging port was something they did. They were very polite and helpful on the phone. Brought it in this afternoon. The wait was short. He was very professional and helpful. Took a look at the phone, saw it only needed to be cleaned out and fixed it on the spot. I was in and out in less than 10 minutes. The drive from Eagle River was worth it. Make sure you go to the new address at 8130 Old Seward Hwy Ste 104. This will be my go to for cell phone repair in the future.

Karen Louder-Strobe

This business saved me from having to purchase a new phone. My 4 year old iPhone 5s inexplicably developed screen issues and was totally unusable. Apple and AT& T couldn't help, but Cracked quickly diagnosed the problem and fixed my phone-all at a very reasonable price and within 24 hours. I am VERY happy and would recommend them to anyone who has electronic devices with "issues". The owners are very friendly, helpful, honest and upfront, all qualities I appreciate as well.

Whitney M. Whitman

These people are amazing! They fixed my cracked screen in less than 10 minutes on the spot and applied tempered glass to prevent that from happening again. Also, my husbands phone was broken and GCI said we had to buy a new one... NOT SO! The folks at Cracked Wireless fixed it, again, on the spot! I am so grateful to know there is a place that I can take my screen devices to get repaired. Customer service was amazing. Also, the next time I need to buy a phone, I will consider buying a used one from them! They had several to choose from at reasonable prices.

Michael Cleveland

The owner of this business is a man of his word and offers a solid fix. I own an Asus ROG phone 3 and had the screen fixed with no response towards my touch, but the man fixed it with parts straight from Asus.

Meat Loaf

I was a little quick to judge in the beginning, I didn’t know that they only came to the valley on Saturdays. So I had a little bit of an unexpected wait time, but in the end Matt took care of me. Got an iPhone X screen replaced and it turned out great. If your don’t want to buy a new phone and just need a screen replacement these are your people. Little bit pricey, but worth the money!

Roy Hemmen

I bought a great Phone from Cracked Wireless about a year ago and I have never had a problem with it. Never had to take it in for anything done, no repairs! It’s a perfect little phone that they remodeled before I bought it. and I point that to the owners as well... perfect hard working and caring family. Crack on ! 👍🏻👍🏻 …

Brice

Matt is awesome and super kind. Needed a new battery in my phone and the owner took care of it within a very short and reasonable time. Location is nice since it is in the mall, allowing the time to be spent shopping around. The prices are reasonable compared to other places in town. Definitely will be revisiting with any future issues with my phone.

matthew cousins

Broke my phone twice within a week and Matt was there to fix it both times within a timely manner! I recommend all my friends and family to cracked wireless. This place provides excellent customer service and always makes sure the customer is leaving satisfied. 10/10 would encourage you to check them out for all your electronic needs!

pinkprincess

We have had a good service from Wireless cracked today even it took so long waiting for my phone to restore (due to slow internet 😄), it's all worthed! From battery replacement to broken screen. We only spend $170+ for all. Matt (owner) also gave us discount. Such a generous person. Thank you so much Matt and to your staff. Job well done! Keep up the good work and more power. We will definitely recommend you to our friends who needs phone service as well. 😊👍🏻

Tobi Ko

I used to be skeptical about the phone repair places in town but had a great experience here. I brought in a Huawei P30 Pro, a phone that is not common in Alaska yet they were able service my phone. A+ customer service A+ technical skills A+ phone knowledge A+ value

It's Lala Donkey-Balls

This is a top Notch very Professional business! Not only is Matt and Haley Wonderful Christians that help people but go out of their way to make sure your completely satisfied and care about every customer. They go above and beyond with a loving caring friendly atmosphere. It’s heartbreaking that someone would put up false information on someone that went out of their way to not only service your own broken damaged phone but gave you free phone parts as well. It’s a huge slap to the face. To Christopher Zamora, watch what you wish for with those curses you put out. They bounce of Christians and return seven times fold to you. I don’t think you really want that. Think about what your really doing before you post lies on good people. Anyone who has been going to cracked wireless for over a decade will say the exact same thing. Thank you for Great service and making new friends after all these years and all you do!

Blake Sanders

I had a great experience. Went in at 4pm yesterday, inquired about the price and realistic timeframe to fix a completely destroyed, cracked screen. The lady said it would be 30-45 minutes and I came back 45 minutes later and the other lady explained that the phone ahead of mine had a bunch of issues so it would be another 15 minutes. She offered me a free screen protector for the inconvenience but I declined. That shows me they are concerned about their customers opinions. I was mostly concerned about my phone working at the end of it because I've heard the horror stories about faulty repair jobs. The repair lady, after she was finished, handed it back to me and made sure I checked everything was working. All in all it was a great experience. They are friendly and straight forward and it's easy to see that they do everything they can to provide good service. I would caution against generalizing every bad story you hear because a lot of people will not write a positive review every time they have a great experience, but a lot of negative experiences WILL end up on the internet.

Quinn Harris

Needed a screen repaired, saved me 200 dollars, had me in and out in 20 minutes. Matt really knows his stuff and is honest about his work. Couldn’t recommend highly enough.

David Hollingsworth

Totally positive experience-I read the other reviews and if folks don't like the price to fix it then buy a new one or go somewhere else. I had great customer service and oh yeah I paid $200 for a new screen done in less than 24 hours vs. about $500 for a new S5. Well done Cracked!

Grayson Bennion

Very professional and clean workplace. The people here clearly know what they are talking about and were willing to go above and beyond to help me with my broken phone. They provided price estimates and alternative solutions to help me feel like I could make the right choice with all of the relevant information.

Haley Hardin

Best place in town to get your device done. Trusted premium parts ✅ Knowledgeable staff ✅ Quick turn around ✅ Friendly & welcoming ✅ Don’t always be quick to read the negative reviews go in and see for yourself. Yes prices are a bit higher but I can’t stress it enough they only use the BEST. (Shown and true) If you don’t care about your device and only want it on and WORKING for maybe a week MAYBE 24hrs then sure attempt it yourself at home with an aftermarket piece from eBay or Amazon you bought for 10-50 bucks. BUT! If you do cherish your device or at least your photos (may the be of your children, parents, or loved ones no longer here, voicemails, special notes with passwords or anything else then do yourself a favor and trust Matt Walker (owner of Cracked Wireless) and his understanding staff. Thank you again Cracked Wireless Recommend 110%!

Queen Victoria

My phone screen is replaced so thats cool. Screen came in later then they expected bc of back order but the guy was super nice and helped put tape on my screen so i wouldn't keep getting glass in my fingers until it came in. And i now have a screen protector and case bc everyone should get them when they get their phone in the first place. 😄

Heyitscolten

Matt the owner at Cracked Wireless always takes great care of my devices and needs, very friendly & knowledgeable staff on hand. It the only place I trust and recommend to fix my devices .

Hillary Hafner

I needed the charging port and headphone jack for my iPhone replaced because an AUX cable broke off in the headphone jack and got stuck. I went to Apple, AT&T, and other Apple/computer shops around town and no one could help me remove the tip of the broken AUX cord. Cracked Wireless was the last place I went to, on recommendation from the staff member I spoke with at AT&T. The shop was quiet and the front desk girl seemed knowledgable of what needed to be done with my phone. She took it to the back, but the broken AUX cord could not be removed from the jack. I left the phone to have the port replaced and was told it'd be done in 45 minutes. When I returned to pick up my phone 50 minutes later, I waited for the front desk girl to finish helping a couple from out of town and overheard her giving solid advice to them, even though it meant sending them to another company. Based on my experience, I think the employees here have the customer's best interest in mind and work in an efficient and effective manner. Thank you!

C & T Starkel

Great experience and service! James took great care of us and my son's phone. Matt (owner) truly cares about his company and customers. They only use the best replacement parts.

Layne Morrison

I use my phone 24/7 for work so when I busted my screen the employees at Cracked wireless really helped me out by getting it done quick and clean. Highly recommend if you’re looking for a quality work for a reasonable price

Tim Graham

Walked in with a cracked iPhone 6+ that Apple would not repair due to a bent corner on the metal. Apple referred me to Cracked Wireless after I was clearly not excited about paying for a replacement iPhone. The owner of CW was at the counter and was happy to help when I walked in. He personally fixed the phone (glass and damaged corner) in less than 20 minutes. I own a business in town and was beyond impressed at the customer service here. Thanks!!

Mr Rich

I contacted Cracked Wireless early afternoon Tuesday Feb 24th for assistance in replacing the screen on a Samsung S6 Edge. They were extremely prompt to order the digitizer for me, and were able to successfully overnight the piece to their location. I called to verify the part was in the morning of the 25th, and dropped the phone off at 11:00AM. I was informed the screen would be replaced within a hour, and I was notified the repair was complete within 20 minutes. Cracked Wireless was extremely professional, replacing the screen and ensuring the components worked and the phone was functional. Phone repairs are costly, and especially newer phones, it is easy for some to feel that the cost of repair is outrageous, but having done the research on genuine (OEM) equipment prices, Cracked Wireless does provide extremely reasonable rates for hardware as well as labor. The part was not replaced with a generic piece, and if something does occur again, I will definitely continue doing business.

Talisha Williams

Matt went above and beyond to repair my old iPhone that everyone else said was a lost cause. Was able to recover over 10k photos and videos of my family and life from the last four years. Beyond grateful he was able to save those memories for me. Will be coming back for all my cell phone repairs in the future. Thanks Matt!

Travis Neff

Came and asked for some advice about using my old phone for rural service. Matt was extremely knowledgeable and helpful. Gave me great guidance. When you get service from a business and it doesn't result in fees for them, and they still treat you with respect and caring, that says a lot. I would absolutely bring business their way in the future.

Grace Steele

The owner was so nice and fit me in a week earlier than my appointment because I was traveling out of town. Super awesome service and my phone was fixed super quick.

Andrew Cater

I am a small buisness owner and depend on my smart phones and tablets in top working condition. Cracked wireless has not just fixed/repaired and maintained all of them. Cracked Wirless is a crucial part of my buisness. Thank you for the exceptional work and customer service.

Jojo Clown

I brought my mom’s help button in and they fixed it right up. They were honest with the free quick and simple fix that I just didn’t see. They were generous and kind. They could’ve made it up with a complicated fix and I very much appreciate they didn’t! Thank you!

Brianna Gallo

Quick and efficient work! Cracked always takes care of my family when our phones break or need replacing. Great family oriented local business, never experienced anything like the other people mention.

Bradley Harris

I’ve had two phones fixed here and always leave happy. Just recently I was able to get in and out very quickly with yet another awesome job done. I won’t go anywhere in town as this place is top notch

Logan Wassmer

Got my screen replaced about a year ago in a fairly decent time table. But my home button doesn't work now. Not sure if it was from complications with the repair or other factors. Regardless I would probably go back to Cracked for screen repairs.

Megan Junge

Awesome place! Within 45 minutes they were able to fix my new iPhone XS camera lens! Great location, awesome staff, and great price!

Kelly Vanoynicol

They're great staff um they call you when your ports coming in you can call about any time that their open door wandherful they got good personalities The weave and let you keep your device until you can bring it in when the parts they are I think that's pretty cool

Bridgette Evermann

Mark was fantastic! Over delivered for sure! He had my phone done in just a few hours! I highly recommend anyone go see Matt and his staff! Thanks a ton!

Tav Ammu

Brought in my phone cause it wasn't charging. Immediately fixed it up for me and was super professional and fair priced.

Cole Stapp

Other place states the phone was broken and irreparable and tried to quickly "recycle" it. Took it to Cracked Wireless and they diagnosed it and fixed it quickly! Highly recommend! We are from out of town too

Devan Simpson

Went in, and it only took them 10 or so minutes to completely replace my screen. Apple had me wait 2 hours to tell me they couldn’t.

Angillas

Most experience in Anchorage! Highly recommend. Will give you the advice you need to hear. Willing to take a look at any job. Low price.

Brittney Mejia

I didn’t realize I needed to make an appointment before I drove in from Wasilla, but I called and he came in and met me. Always exceptional service 10/10.

jeremy claggett

I came in thinking I got scammed on buying a used phone . The owner of the shop looked at it , got it to work for me and did not charge me anything. Way to go dude , I appreciate the help and the friendly customer service.

Adina Larson

They only purchase the best replacement parts, their screen protector has saved my phone multiple times over!!

Taylor Scott

I have a Ulefone Armor6...every screen repair shop in Anchorage told me they never heard of it and couldn't find it in their database...Cracked Wireless was the only shop that knew my phone and where to get my screen..they ordered it and when it arrived, swapped out screens in a lil less than an hour..thanks guys, 5star review for y'all🤗

Amanda Frenzel

True quality glass! Most glass screen protectors break on the first drop but I have had one for months and it’s held up! Thanks Guys!

Dawn Lanning

My second time going to cracked wireless, and again I am not disappointed. Highly recommend this place, honest and fair priced.

D. Clark

Great service, owner is friendly, people know what they're talking about, and atmosphere is overall very welcoming. I recommend to all who have problems with any phone they own and need a welcoming place to go to!