Reviews of Masterson's Catering. (Caterer) in Louisville (Kentucky).

Masterson's Catering

66 Reviews

39 Comments

Caterer

1231 Lexington Rd, Louisville, KY 40204, United States

Go to all the reviews

Description Map Opening Hours Reviews Contact Photos

Description

Information of Masterson's Catering, Caterer in Louisville (Kentucky)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Masterson's Catering

Sunday

Closed

Monday

9 am–4 pm

Tuesday

9 am–4 pm

Wednesday

9 am–4 pm

Thursday

9 am–4 pm

Friday

9 am–4 pm

Saturday

Closed

Popular times

Sunday

9
10
11
12
13
14
15

Monday

9
10
11
12
13
14
15

Tuesday

9
10
11
12
13
14
15

Wednesday

9
10
11
12
13
14
15

Thursday

9
10
11
12
13
14
15

Reviews of Masterson's Catering

Allison Henshaw Fawns

We booked Masterson's to caterer our wedding reception and they made it such an amazing experience! Emily was our main contact and she was extremely easy to work with and was very helpful throughout the whole planning process! Everyone loved the food and thought it was TO DIE FOR! Our meal was plated, and we had a guest count of about 180 but it went flawlessly. They truly are so professional, and their staff is AMAZING! People still come up to me and tell me how smooth dinner went and how good the food was!! We also had Masterson's provide the bartending services which everyone loved! The drinks were perfect! We also had four signature cocktails, and each had a special garnish or something a little extra which really impressed guests!!

Dana Santos

Masterson's serviced our wedding this past fall. We have nothing but positive things to say! The food was delicious and every member of the Masterson's staff was courteous, prompt, & exceedingly helpful. They were a major player in helping our wedding run as smoothly as it did. Highly recommend!

Amanda Harley

We chose Masterson's catering for our wedding. My goodness, we got so many compliments. The servers were very friendly and attentive and the food was amazing. Brian was so accommodating, professional and easy to work with. We had a hot chocolate bar with true homemade hot chocolate - all the kids loved it. If you're looking for a caterer, Masterson's should definitely be on the top of your list.

Jessica Emly

My husband and I got married in June at the Gheens Foundation Lodge. After meeting with several caterers, we opted to go with Masterson’s because a friend recommended them. From the start, Masterson’s seemed great. We were able to meet with them to discuss our vision for food at the wedding and they drew us up some different estimates based on things we had talked about. We ended up changing several things around, and they were fairly good at communicating back and forth with me in order to make those changes and draw up new estimates. Our tasting went absolutely amazing and we were sure everything was going to go off without a hitch on the big day! With that being said, we were not overly impressed with the service they actually provided on our wedding day. I will say that they set up the food absolutely beautifully and I was very impressed with that aspect of their service — it was just how I imagined. They even set up a display for our donuts that were purchased through a separate vendor, which was extremely helpful! The only issues that we really had came with the amount and the quality of the food they served at my wedding, which at the end of the day was the most important part to me, personally. Several of the dishes that should have been served warm were rather cold and they ran out of several items as well. I’m not really sure how this ended up happening seeing as they had an accurate guest count, and it was a bit disappointing considering how much money we were paying. I can understand that there should be some room for error with any vendor, after all, we’re all human! Still, I felt like there were too many instances of issues with the food to simply excuse and I wish that my guests could have had a better dining experience at my wedding. Overall, I would say that the service Masterson’s provided was pretty average, especially when it came to the actual day. Ultimately, we felt like we paid big money for mediocre results.

Nannette Boyd

Used Masterson's as one of the caterer's for my mom's 90th birthday surprise party..I know, risky surprising a 90 year old! But not risky at all selecting Masterson's for the catering!!! Worked with Emily for the food, it was spot on. The staff and crew at the party were professional, friendly and part of the family by the end of the night! It's no wonder this family owned company has been around so long... they treat every party, every event as if it was their own. Thanks again for an amazing event!

Michelle Kay

I used Masterson's for many of the corporate events I planned along the Kentucky Bourbon Trail. They never disappointed me or my clients. They were consistent with food quality, on time and ready for us no matter if we were early, on time, or late. When you plan around as many moving parts as I did, it was great to work with a team like Masterson's. They make things easy on an event planner or an individual. Do yourself a favor and work with a professional like Masterson's. . .

Nicole Johnson

My husband and I used Masterson's for our wedding in 2016 at Buffalo Trace Distillery. My emails and calls during the planning process were always promptly returned, and they worked with me to create the themed bourbon menu I wanted. Customer service=excellent. Food was fresh and presented nicely. The pulled pork was DELISH! They even packed a dinner cooler for my husband and I to take home. Had a great experience!

Siera H

Masterson's is the best in town by far and so nice to work with.

Lea Mayer

I am writing this as the bridesmaid of a wedding that they catered this past weekend. They were incredible. Yes, they were an hour late due to unexpected road stuff, but they called as soon as they knew, and were more than communicative. Also, despite being late, they were set up on time, and everyone was absolutely incredible. They were responsible for setting up the bar, linens, tableware, and food stations. The room was the most beautiful that I have ever seen a wedding be. And the food....TO DIE FOR. It was all that the wedding guests were STILL talking about the next morning at the farewell breakfast. I can promise you that you should have no hesitation in hiring and trusting them.

MPH Kentucky

Spectacular, every time. I've used Masterson's for small and large events and they never let me down. Food is always delicious, and the service and attention to detail gives me the luxury of not worrying. Special shout out to Van and Gilda and Cat, who did a particularly great job last week for us -- so grateful for their reliable, gracious help when I'm stressed out hosting an event!

Alexa Hagen

My wedding was this weekend at the Gheen's Foundation Lodge. Masterson's came the day before to set up linen and get a handle on the layout before hand. They told me that they were going to roll in around 3pm, but upon arrival around 2:30 they were already there setting up! This team is AMAZING! They came in ready to roll, were set up so quickly. My photographer had a few areas he wanted to take photos in and they were more than accommodating when we asked if we could move things and even helped. All of my guests were happy and well fed, and I believe they ate through all of the tenderloin!! The bar adjusted our specialty drink for everyone's preference (our out-of-towners don't drink bourbon often) and they even made sure that my Groom and I got the last of it, how thoughtful was that?!?! We did passed salads to start the evening off and it allowed all of my guests to start eating, and allowed single table dismissal and kept the buffet table at a nice flow, no back ups or crowding. I don't believe I heard anyone complain about waiting in line at the buffet line, or about any of the food being over cooked or bad. I highly suggest passed salads if you are considering a buffet!! DO IT! I cannot rave enough about the wonderful staff, everyone was so excited for me and my groom, complete strangers were hugging me, congratulating me, and all around happy to be there! We also stuck with the family and did our Rehearsal Dinner at Captain's Quarters Riverside Grill and it was amazing as well. Awesome staff, awesome views, and awesome food.

Tiffany Harris

We had our reception at The Olmsted who uses Masterson's Catering. Everyone always says, "you don't eat at your wedding, there isn't enough time," that is simply not true! We ate and it was delicious! I absolutely recommend this food to you!

Erica Gillespie

Masterson's Catering is as good as it gets. We used them for our rehearsal dinner and our wedding reception. The food is great, even when serving that many people, and they work with you to customize a menu (love Kristina) to suit your tastes and budget. The service both nights was incredible, but particularly at the reception where they went above and beyond, for example, calling my guests by name, and helping clean up spills on the dance floor. Between the staff and the food, hiring Mastersons is a no-brainer.

Gabrielle Salazar

We used Masterson's for our wedding. The good: The food was exceptional. We received a lot of compliments about how tasty it was, and the presentation (especially of the dessert bar) was great. We had Masterson's also take care of renting chairs/tents/etc, and that was extremely nice. When a problem arose on the day before, Masterson's and my coordinator took care of it immediately, which I appreciated so much. Everyone I dealt with in the office was nice and honest and committed to providing good service. Service during dinner was good, too (i.e. when I needed a refill, it was taken care of easily/quickly). The bad: While the on-site "Captain" was excellent, other staff members were less than pleasant. On a couple of different occasions while guests were present, one staff member yelled obscenities across the yard. This same staff member also spent a LOT of time in our photo booth, which we all found to be a little disrespectful/unprofessional. It was not just the one member who spent time in the photo booth either. Lastly, the staff members wrapped up the rest of the food for themselves without even asking us (the bride/groom) if we wanted any wrapped up. I didn't get to really eat, and so it would have been nice to have a little something for later that night after the wedding. But unfortunately, I was never asked about this, and there was no food left over because it had all been wrapped up to go. Overall: I think the price was fair, the food was excellent, but the service and professionalism of the on-site staff members could have been better.

Lisa Remer

Overall, I think when things go well with Masterson's they are great. When they do not go well, they are awful at service recovery. Take your chances that things will go well. Pros: -they coordinated our food, cake, table settings and linens, and everything for the bar, which is why we chose them- we had an out-of-town wedding and wanted one-stop shopping -they were great about accommodating our request for a biscuit bar with custom signage -food (BBQ) was good- we got a lot of compliments Cons: (all customer service related) -though Sueanna told me they would be at our venue at 2:30 on the day of the wedding (and confirmed that in her final quote), they did not show up until 3:30. We called at 3 and were told it was our mistake- that they were never going to be there at 2:30. This left a photographer with nothing to photograph and a florist with no place to put flowers -our wedding was at Buffalo Trace Bourbon Distillery. We paid extra to serve bourbons that were made there. Our guests (not her staff) informed us we were "out of bourbon" an hour into our reception. My husband was berated by bar staff when he asked them about it. No attempt was made to get bourbon for the rest of the wedding. -Sueanna did not call us to apologize for not having bourbon at our wedding AT A BOURBON DISTILLERY, because "you're being unfair, I would never call you on your honeymoon". She claims instead she asked her on-site lead to tell my husband to call her. We didn't get the message. -Sueanna only had excuses on the phone when we finally got in touch- the bourbon had apparently been left on the loading dock at the warehouse. "My staff didn't tell me in time," "it was a stupid mistake," "there was traffic between here and there," and my favorite, "we couldn't air-lift bourbon to your wedding" - my husband was the initial one to call Sueanna, she decided that a $500 reimbursement was fair, since she estimated that that's how much our guest drank in the time after the bourbon ran out. A few weeks later, we still had not gotten the refund. When I called, I was told "well, you really should have called us sooner." After my conversation with Sueanna, she ended up refunding us $700. Every wedding has things that go wrong. We had others that did, but this is the ONE that still upsets me now, 2 months later, all because of the way it was handled.

Kate Brackett

Masterson's Catering is phenomenal. They have catered several of our nonprofit events and the food is always delicious. The staff is professional and accommodating - we love working with them!

steven lewandowski

Customer service was fantastic. Susanna Masterson is by far the best event planner in Louisville! If you need a caterer look no further.

Joe Reilly

We used Mastersons for our daughter’s wedding. All the food and their personnel were terrific. Highly recommend them.

Rhonda Karageorge

I had an excellent experience. The owners worked with me with the price point I wanted. The food was plentiful and delicious. The staff was friendly and professional. Awesome experience!

Rogina Lockwood (Gina)

They brought food and dessert to my daughter's wake the heated up everything that needed to stay hot and covered up everything that needs to stay covered which is everything was very wonderful thanks mastersons personally