Reviews of Walser Auto Campus | Wichita. (Car Dealer) in Wichita (Kansas).

Walser Auto Campus | Wichita

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1545 N Greenwich Rd, Wichita, KS 67206, United States

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Information of Walser Auto Campus | Wichita, Car dealer in Wichita (Kansas)

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Reviews of Walser Auto Campus | Wichita

Courtney Milham

The experience you receive when purchasing a vehicle from here will be more than you can think. Aaron our salesman at Audi was more than 5 star. His knowledge on the vehicles was impeccable. He was not pushy to upgrade us. He listened and gave us all the knowledge he could. The kind and friendly atmosphere was something I only imagined given past experiences at other dealers. The process start to finish was amazing. We were shown and explained the service side of thing before we even left which made sure we weren’t feeling left in the dark come our first service on the vehicle. Highly recommend the team at Walser especially Aaron at Audi. Couldn’t have made it possible without him. Our initial phone call was a week prior to our visit and even on the phone we knew we would be taken care of. Thank you so much for the amazing service we look forward to our future dealings with this truly amazing company.

Danielle West

If you are in the market for a new or used vehicle, I HIGHLY recommend using Acura of Wichita and the Walser Auto Group! Ask for Greg Jones and tell him I sent you! They are so friendly, not pushy, they have an amazing reconditioning process for their used vehicles and inspections that are the best in the Midwest. Every vehicle is CLEAN and in GREAT CONDITION! Low mileage and reasonable pricing! Check out their website!

Jennifer Vickers

Campbell & John are an amazing! They are knowledgeable hard-working and efficient everything you need in a team when buying a car. We need a car for my high school graduate and although we are still looking I ended up in a car for myself & I absolutely love it! We will be back. Please find us a white C300 with a sunroof 2016. Thank you!

Jessica Hill

I found and purchased my dream car remotely with the help of Tim Henriques! Tim went above and beyond to make the process as smooth as possible. He stayed in constant communication with me through it all, from sending several videos of anything/everything I asked to see to picking us up from the airport upon arrival. The entire staff was friendly and polite. They explained every document that had to be signed. I cannot say enough good things about this place. Fantastic service!

Andrew Ridinger

I was extremely happy with how our vehicle purchase was handled. I really enjoyed our conversations and felt I was getting the best deal. Brandon Gross was probably the best person I've dealt with purchasing a vehicle. Next time I buy a vehicle it will be there.

Vaidehi Phase

All good car dealers under one roof. We visited almost 4 dealers here to find the best car as per our expectations. Every dealer is having different process to guide their customers. I found the worst is Audi. It's not worth visiting Audi showroom with such a rude staff. Then we visited Mercedes-Benz, it was a bit like they do not care about your requirements. They have their specific cars to sell. Then we visited BMW, which was a better experience than the last two. They warm welcomed us and understood our requirements. The staff was very friendly and helpful. After that, we visited Accura. It was an amazing experience to visit that place. They warm welcomed us, understood everything , very friendly, and they gave premium treatment. That was worth it after all the worst experience we had.

Brittani Vickers

Let week I made my second purchase through the Walser campus and was blown away at the experience compared to 5 years earlier. Quan Nguyen was extremely responsive, professional, knowledgeable, efficient, and proactively provided video tours of the vehicle before I was able to visit in person. He valued my time and the quality of my experience, and I will continue to go to Walser because of employees like him.

Jenny Kreutzer

We just had a wonderful experience purchasing a car from Grant Smith at the Lexus Group. He was honest, responsive, and was able to find us a great vehicle at a great price. Thank you , Grant.

Teri LeVieux

I recently sold my car to Walser Auto Campus in Wichita, KS. I started considering to sell it in October,2022 and that is when I first spoke to Andrew Voorhees. I decided to keep it at that time, but built up a great rapport with Andrew and I felt comfortable reaching out to him a couple more times when I thought I was ready to sell. He was very patient, professional and kind. I have had countless dealerships want to purchase my 370z, but I only trusted Andrew with it. When I finally decided to sell it in February, he went above and beyond to ensure that the process was simple for me, and he was there for me every step of my indecisive way. I have never experienced customer service like Andrew provided. Walser definitely has a tremendous asset in Andrew!

Dan Smelcer

I worked with Preston on a purchase and trade. Basically bought the car from my couch and shipped reasonably. Straight forward and honest process with great communication. I purchased a used Escalade sight unseen and it was immaculate.

Jennifer Leibovitz

We saw a car online at Walser Auto Campus and drove over to check it out. The car was nice and a reasonable price. The day after Christmas we went back when they were open. We were cheerfully greeted by Dan McMahon. Dan was very pleasant and after we told him which car we were interested in, it was immediately brought around for a test drive. We decided to buy the car. Dan was very thorough with information about the vehicle and loan information. We absolutely had the best car buying experience. Everything was completed in a timely manner and we were on our way. We appreciated the help of Dan and would highly recommend his expertise guiding buyers through the process!

Nathan Cleveringa

I had a fantastic experience with Quan Nguyen and Audi of Wichita sales team! I looked nationwide as for a very specific RS5 model and found it at Audi of Wichita. I immediately reached out and received a response within the same day. Unfortunately, that car was already reserved and I was disappointed to say the least. However, Quan contacted me a week later stating he had located another vehicle in Connecticut that matched the exact specs of the model I had interest in a week earlier. I immediately jumped on reserving the car which was already on it's way to Wichita. The negotiations were very quick as they gave me a great deal and the whole process was painless. In fact it was the easiest and most enjoyable car buying experience I have ever had! As soon as the car arrived it was prepped and ready within a few days. I flew out and was treated very well by the Sales Manager Adam who ran through the features of the vehicle. Within the hour I was on the road back home to Denver. I highly recommend this dealership if you are in the market for new Audi.

Dena Dassel

We just bought a 2020 MDX and had a wonderful experience here. Greg Jones was a kind and professional salesman. He took time to answer all of our questions and was so helpful getting all of the electronic components set up for me. He introduced us to the service staff and gave us a tour of the facility. He was very thorough and so pleasant to work with. I would definitely buy from him again. Our entire experience has been nothing but wonderful. Thank you Greg and Walzer Acura!

Kevin Lambdin

This is by far one of the best dealerships I have been to. I’m in the military and was overseas when I was looking at one of there Vehicles. Being in the military and young people like to take advantage of us. They treated me like family and got me into the truck I was looking at at the price I wanted. Greg Jones was kinda,Knowledgeable, looked out for you, and cares. I would highly recommend this dealership.

Z to The U

Fantastic experience. Jesus and the staff made the entire process easy for my father and I and we couldn not be more satisfied. My family intends to return to purchase and here's why. I spent almost a year researching cars and then more specifically the EXACT series and trim for my dream BMW. I know from general conversation that plenty of people fall into this camp of over-researching their next car only to have a subpar buying experience. Maybe the deal was wrong? Or not the preferred color/options? Or they got a lower than expected trade etc. Jesus erased all doubt that I chose the right car and dealership. In my case I did not have to settle! The car and the deal just felt right. Most of it was done remotely and I felt extremely confident well before setting foot into the dealership. We arrived late that day from Overland Park and Jesus and the staff there met us warmly and stayed very late for all the paperwork. The process was seamless once we arrived and we left highly satisfied. Everyone there took some time to talk cars with us and Jesus even reminded me that I should test drive mine first lol. However, seeing that machine in person was all I needed (+ bow was awesome). If you're wanting that dream car please step out of the reviews/YouTube/car magazines and call Walser for Jesus. Only wish would be that they were in my hometown but it's worth the short drive for that personalized experience. Thank you Jesus and the staff there for everything!

Bryan Barton

Dan McMahon was a pleasure to work with. Initially was there for a specific vehicle. Unfortunately, it was is the process of being purchased. He took the time to go thru the inventory and find a car I really liked. Allowed me to drive the car home to show my wife and by the time I returned the paperwork was done. The whole process was less than 30 minutes. Wrote them a check and now the ES350 is ours.

Andrea Sinclair

Shawn Bontrager gave first class treatment to myself and my friend when I was car shopping after 2 previous appointments at other dealerships that were disappointing. Shawn walked me through the process from start to finish and, I was able to buy my dream car quickly! I highly recommend Shawn and the Walser automotive group!

Bob Bob

Dan Nagel was great to work with. After showing us half the Mercedes lot (ok, probably more like 3/4) we landed on an E series sedan that my wife couldn't stop smiling over! Knowledgeable, friendly, not pushy, and ready to answer any question or show you any vehicle. He earned his money working with us, but we appreciate it. Andrew Vorhees was also great to work with regarding our vehicles we were selling. His enthusiasm and knowledge made for a great experience. Overall, top notch car buying experience. We'll definitely be back.

Raychel Nichols

Walser auto group is a great place to buy a car! My husband and I were very pleased with the whole experience and quite surprised by the fact they had used cars in our price range! Austin was our sales associate, he was kind and professional. This dealership compared to others we have delt with definitely had a higher level of class and treated us both with the utmost respect despite the fact we weren't buying a 100,000 dollar Mercedes. I am so happy with my Equinox, the detailing makes it look brand new! Thank you Walser for a great experience.

Questin Darcey

Had an excellent experience with the team at Walser Lexus. Blaize and Scott were very welcoming and made the buying process easy from start to finish! I HIGHLY recommend Lexus with no reservations!

Tabitha Flanagan

Always a pleasure working with Scott and his team! Third car purchased from Walser. This team will ensure you get the best deal possible! Thank you for all you do guys in making the car buying experience so awesome!

Lauren Herford

Customer service on point!!! There were several similar vehicles much closer to me that I was inquiring about, but Jonathan’s customer service is what sold me. I talked to dozens of dealerships all over Texas to sort out my trade in and purchase- I either received condescending tones, pushy sales tactics and even a few that kept calling me by the wrong name while they relentlessly called daily to follow up to sell me a car I was never even interested in. Jonathan relayed information in an organized and detail manner, which made us feel at ease and confident in our decision. Seriously, I bought a car in KANSAS (I live in TX and thought it was in Wichita Falls, TX) because of the customer service I received. It was pretty nice having a car delivered to my driveway and never having to step foot in a dealership, too.

Jon Lovett

I bought my A3 from Audi and have had service work done on my wife's RX350 at Lexus. Both top notch customer service.

Leslie Steinert

I moved to Wichita from Indianapolis, and was very spoiled by the Mini dealership in Indy. I was so happy that Mini of Wichita was just as friendly and knowledgeable. My experience with their service department was outstanding.

Vicki Bond

Amy and Adam were fantastic to work with. They made the process seamless and efficient. Thank you Amy for introducing me to the Q5! I absolutely love my new ride. And thanks to Adam for the delivery presentation. Too cool!

rebecca claar

Christian was my service rep for my annual oil change and overall inspection for my 2019 BMW 540i. His service and communicate was great and so nice to visit with, made the experience personal. I really liked the vehicle service video that showed the technician, Adam servicing the car. This was informative and showed me that things were okay. Since I had to wait in the waiting area for the car, Christian said he would get it right in and I was there less than an hour. Excellent service! I like the fact that I have a designated service rep that I can call and ask questions and he is familiar with my car. Highly recommend the service and Christian as your service rep!

mary jane chapman

Austin could not have been nicer or more professional! Really appreciated the video from Conner, was easy to see what needed to be done. Good communication about timeline and progress. When a new problem cropped up just after we left, Austin got us right back in to check it out. Booking service process on line very easy. Dealership clean and comfortable. The four instead of 5 is because of a couple communication issues only. I think people would appreciate a heads up that you need to go to the BMW aside to do the paper work. I needed a new key and communicated that on line and with a call the week before. We live 3 hours north and wanted to be sure there were no issues. However, when we got there we discovered the key would be ordered and sent to us, but we would have to bring the Cooper back to Wichita to have it programmed 😔.Nothing would have changed, but would have appreciated knowing that ahead of time. I understand you needed a copy of the registration, but could that not have been scanned and sent or faxed ?

Della McCallister

Mini of Wichita always takes such good care of me and my girl. Austin is always professional and courteous. I can always trust their service and expertise.

Nicholas Lee

My wife and I came here looking to buy a used SUV now that we have a family of 3. We were greeted and helped by Michael Bright. Michael was forthright in all of his dealings with us, and never once made me feel under pressure to make a purchase. Michael had everything prepared for us during each of our visits, and was very quick and accurate in all of our message correspondence. My wife and I were absolutely amazed at the level of detail that these folks go through in inspecting and detailing their used vehicles for purchase. We were equally impressed with the help that Michael gave us. Though we didn't end up purchasing from Water auto, we will be taking our Lexus to Walser for all of our service needs, and look forward to upgrading to a new Lexus through Walser. Thanks again, Mike!

J9 MT

Top notch service! We live in Texas and a little nervous about the process of buying a car out of state but it was Fantastic! No gimmicks or hassle about anything, what they said is what we got which usually isn’t the case at the “dreaded” car dealerships. We were kept up to date regularly and the customer service was awesome! Thanks again for a great experience!

alec askins

Traded a my Camaro in on a truck. They gave me way more in trade than any other dealer had offered me. The process was amazing too. Grant, the salesman, was very easy to work with. Not pushy either. Erik in financing made the paperwork part super easy. By far the best experience of any dealership that I’ve been to. Definitely recommend.

david macheca

I bought my Range Rover Sport remotely from Walser. My salesman, Quan, was extremely knowledgeable and respectful of my time. The sale went very smoothly and the vehicle is great. I would highly recommend Walser and Quan to anyone interested in purchasing a vehicle. Regards Dave

Jitu Bhakta

My experience with Walser Dealership was great. My salesperson Earl was very helpful and knowledgeable. I really like that they are continuing to create a very safe environment(Sanitizer and Mask in dealership) while still providing great customer to customers. The facility was clean, all employees were wearing mask when i went there for test drive. they even brought car to my Home on time and explained us many things about car we purchased. I’m new to the Acura brand and family and it is no doubt that if I need to or had to I would make another purchase. Thank you for Earl and Walser Group of Wichita.

rui guimaraes

My wife's mini was serviced yesterday. I was really amazed with the video that they sent me showing the vehicle being inspected. What an excellent idea and way for the customer to assist the tech inspecting the vehicle. I also have to say that once again Austin does an excellent job and goes the extra mile for the customer. I dropped my car off, they offered a loaner, but since I didn't needed one they gave me a ride home. Kept me informed about the progress of the service and drove it back to my home. I have to say that BMW/Mini have done a great improvement with their service and management. Congratulations !!!

Christi Carter

I always have friendly service at Walser BMW with Austin and Christian. I usually work with Austin, he is always helpful and accommodating when I'm indecisive. This last time I needed wiper blades, new tires, and an oil change. They were able to get me the blades immediately and I was able to get scheduled for tires within 48hrs. Another note, I appreciate the communication that Walser offers. I received both text and email updates with each action...appt schedule reminders, Video diagnostic, and service update. This is all very helpful when I'm busy at work. I can review and reply all via text without having to make added calls. Very handy. Kudos to the Walser team.

Clay Urbanek

My son and I were impressed with the professionalism and fair deal we got on a truck. Walser went out of their way to make sure we were pleased with our purchase. They also made sure that everything was fixed right and that the truck was in great shape.

Jimmy H

Bought a Lexus is250 from Harris Khan super nice guy no pressure sales quick in out done definitely recommend this car lot

Brendan L.

Best place to buy a car in the area

Richard Knapp

Having to take your car in for service can be very trying but I have always had a positive experience at Walser BMW. I have worked with both Austin and Christian; this last time with Christian. They have been excellent. The service area appears to be very clean and it is nice to be able to watch from the waiting area as your car is serviced. The video this time was a nice feature too.

Brian Johnson

I have had good experience at BMW of Wichita. Check-in desk guy was great. They did the work I asked for with a great loaner car provided. I appreciate the video review of car condition and potential maintenance items. My critique is that the cost of certain maintenance items seem excessive ... which I assume is a BMW/dealership issue. Example: I had a wheel bearing replaced at a reputable local shop for 40% of BMW dealer's quote.

Jhasmal Hardyway

It's a luxury car so it's going to be expensive but you should own one at least once. The only issue is the car wash is always broken. The free car wash was one of the reasons I purchased my car. I know it sound like a minor issue but to me it saves money where don't have to buy a car wash membership.

Benjamin Blake

I bought a new BMW from Jesus in November of 2020 and the process was flawless. I brought my 2013 BMW in to be serviced a few months later and they encountered some unforeseen issues that required them to keep my car for awhile. Christian at the desk and Tim Beach in maintenance were great to work with. Tim took the time repeatedly to discuss the issues with me and gave me a very honest assessment which I appreciated. This is the only dealership I trust with both of my vehicles. I highly recommend!

Jody Briceland

Took our new BMW in to have something checked out. We worked with Austin. He was great. He was able to help with getting an oil change during our visit. His personality was so refreshing. Easy going and great sense of humor. Nice to see someone happy at work and going above great customer service. Our experience with Walser and the purchase of our BMW has been awesome!

Mike Thornton

Walser Lexus always provides a good experience and this visit was no exception. My service representative was Jeff, who is very professional and just simply does a great job. I would not think of taking my Lexus anywhere else. June 8, 2021: Just visited Walser Lexus again yesterday for my RX-330's annual inspection and oil change. This vehicle is driven about 4-5K miles per year, so we take it in only once per year. This time, my service rep was James, another great Walser employee. Everything went perfectly once again. I particularly like the fact that videos of the vehicle inspections are now being provided to customers to view on their phones while they are waiting. Very nice touch. Overall, another great dealer experience.

Johnny Mercado

I went to Walser Lexus In Wichita looking for a new LC500. Was told none were available because of Covid. I was dealing with Lance Garrison, he asked if he could call me if a used one came in, of course I said yes...a little over a week later he got one in. I came the day after that to test drive it and I fell I. Love with it. One hitch, I couldn't take delivery until I got back from Las Vegas. No problem. When I got back I went to settle up and loved the detailed job. Most beautiful car I have ever owned. I took it to Albuquerque N.M. was pleasantly surprised on the gas mileage. A high performance engine that got excellent gas mileage, unbelievable!!! I will be back! Thank you Lance Garrison for your integrity and professionalism.

S H

Took my Audi Q7 in for its first yearly maintenance and a recall. The entire staff was wonderful and everything was very clean-it made the whole process very quick and painless. They send a full video outlining everything that was completed and explaining new status vs current (ex- new tire tread vs current) for you to review. They even washed my car so it was sparkling when I went back to get it! We would highly recommend Walker Audi.

Jeff Christy

My wife and I just purchased our second Mercedes from Walser, and we received outstanding care and attention both times. They went above and beyond to meet our requests with our most recent purchase. James and Michael were excellent to work with. We felt Michael had our best interests in mind and got us great trade in value, great car, and an excellent warranty. Extra shout out to the service department for such an amazing job detailing the car. Looked brand new!!!

Greg Washburn

I had 2 appointments with the Audi service department for repairs. 5 star, competent, honest, and friendly service. Excellent car wash and vacuuming. Gave me a very nice loaner car. Excellent communication. No problems or hassles with doing warranty work. I was actually very impressed. One small thing, I was a little disappointed that my bill for the oil change came out higher than what was quoted. I have no problem paying "Shop fees" or whatever, but they should have included these charges when I asked for a quote.

J A McDonald

I am totally impressed with the Walser group! the technicians got the repairs and installation of tires completed in short time! The service manager, Austin, was extremely helpful and knowledgeable. I will never take my car to another dealer for service because of the efficiency and courtesy extended to me. You guys get A+!

Steve Allo

We experienced tire troubles while on a road trip to a family wedding. Unfortunately our tire needed replacing and was not in stock within 100 miles. Morgan and the Wichita Audi service department was very helpful and patient with us as they took the car in for the weekend, helped us get a rental lined up, and kept us updated on the repair so that we would have a working car to pick up on our return home. While we hope to never have another roadside emergency, we are pleased with the service we received in Wichita and would wholly recommend them to anyone. Kudos to Morgan and the rest of the service team. Thanks also to Joe Guiddry, our McKinney Audi salesperson, who helped us locate the nearest dealership with service department and provided us sales information on our roadside coverage that we did not have with us.

Randy Metzler

Morgan was able to speak to the service department and get my Audi into the shop very quickly. They shared a video of my car with me and were able to correct the problem within 24 hours. Many thanks to the service department. Morgan was very pleasant and helped me any way she could. Very pleased.

David Babich

We bought our third Lexus so we are obviously impressed with the Lexus line. The RDX is our first SUV and the features just continue to pile up. Particularly impressed with Blind Spot Monitoring. We did have an issue with back cargo door being intermittent so we brought our Certified car back. A new motor was ordered and installed with a loaner car provided. Excellent service and we really enjoy the ride and Walser team.

Kaitlyn Cocks

Audi Wichita always does a great job at making us feel like valued customers. We’ve purchased a 3 cars there in our last 3 years in Wichita and have had great experiences with the sales staff, and service. I brought my Q5 in earlier this week for routine service and Caleb and the service team were thorough in their evaluation of my car, and did a great job discussing what needed to be done today and what they suggested should be done in coming months. The Walser Audi Wichita team is fantastic and we will continue to buy our cars there and bring them in to get serviced.

christopher thompson

Loved everything about our visit to Walser Audi. Came in to order something for another vehicle but spotted our dream car and left with a new to us used Audi A7. Zero pressure. Did not have to fight our way through a gauntlet of car salesman to walk through the front door. Was given plenty of time to view the car and able to test drive without the pressure of a salesman along for the ride. Their sales staff felt more like a customer service staff. They were there to answer questions, help explain features and guide us through the purchase process. Didn’t spend a lot of money but we were treated as if we bought the most expensive car on the lot. Quan did a great assisting us.

Kim Grossardt

I am always happy with the Lexus service. The staff is friendly and always helpful. However, 6 hours to rotate and balance my tires was a bit excessive. I was grateful for the loaner car but with a 2 hour drive home, it put me back home much later than expected.

Jeanette White

The service I received at Walser was excellent! After providing excellent service on my Lexus, they emailed me a video I could view showing the work performed on my car. They even washed and vacuumed my car without me asking! I highly recommend them for servicing your car. I’ll be back!

Patti West

I had my 60k service done on my Lexus yesterday. I really like receiving the video from the technician giving me a review of the vehicle. Angela handles everything for the service very professionally and personally. She is great to work with.

Loretta Vinson

Every single person, Brian McDonald (Sales Person), Greg Jones (Customer Specialist), Dustin Forsberg (Service Advisor) and Wes Taylor-Ortiz were absolutely awesome. The customer service they provided was above and beyond my expectations. I am so happy I chose Walser Acura as I am very confident they will take care after my purchase as they did while looking to purchase.

Dave Rogers

I take my S7 for service here, and recommend. Always professional and easy to work with.

Mark Lenz

Took my Lexus ES350 in for its first scheduled maintenance. No issues or concerns. Great service experience - top quality facility, very nice waiting room, very friendly staff. And was pleasantly surprised to learn that my first oil change and tire rotation was complimentary - no charge! They may have mentioned that when I bought the car, but if they did I forgot. They should make sure people know that, because after getting my car serviced there once, I'll definitely be brining it back every time.

Amber Juhnke

Talk about outstanding care dealership customer service!! My husband and I have never walked into a dealership and felt more comfortable and relaxed buying a vehicle. Lucia Sherman went over and beyond patiently going through our first car buying experience as newlyweds. She listened to our wants and needs, followed through with information and details we had questions about, and provided 100% transparency and honesty about all the details, etc. Our car buying process was cautious and Lucia was wonderful and patient with us. We love our new SUV and know we made a great decision. Thank you to Lucia Sherman for all your help and knowledge!!

Adam Erker

I've been really happy with Walser BMW's service since I bought my car in Sept. 2017. They have been very accommodating, thorough, and helpful. Just took my car in yesterday for oil change/tire rotate. All service was handled great and she got a clean bill of health. I had been having a weird issue with the door speaker that I wasn't able to pinpoint and seemed intermittent. I asked if that could be checked out and sure enough, they ordered me a new speaker that will be replaced next week. Keep up the good work Walser!

Anna Gustafson

I got there at my appointment time at 8:15, Wednesday, December 3, 2020. The young service representative was friendly and helpful. I had the oil changed, lube and multi-point inspection on my Lexus RX350. In a little over an hour, it rolled out vacuumed and washed as well. I was very pleased!

Linda Corcoran

Had the oil changed in my new 430i BMW convertible. David McAmis and his service advisor Austin Landers always do a great job for me!!!

Christy Almquist

I have bought vehicles at this dealership since 2001, and they not only take care of you at the time of sale, but they also take excellent care AFTER the sale. You don't get this from many dealerships in the market! I'm extremely picky about customer service, and they never disappoint! It may cost slightly more to get a Lexus vs. other brand vehicles (ex: Toyota, Honda, Nissan, etc), but I can tell you it is well worth the money! You would be surprised how affordable Lexus is, when you start comparing to other like brands of vehicles (ex: Mercedes, BMW, etc), and I feel it's a great value! I go into the service department for regular maintenance, and their customer service is the best I've ever experienced! Tangela Ross is our service representative, and she is always so friendly, and I feel that she treats customers the way she would want to be treated! I will continue to come back to this dealership for all of my vehicle needs, whether it's for a purchase or service! Thanks to everyone for giving us a great customer experience every time we go in!!

Stan Stallbaumer

This was my first visit to Walser Lexus. I was there to have a fuel pump installed for a recall. A service rep. (Angela) met with me . She was very professional. I was a bit disappointed that my request for a loaner car could not be met at that time. However, Lexus did provide a ride for me back to my home. After returning later to pick up the car, I was delighted to have a clean car and a full tank of gas. Also, the service rep. said that next time service was needed they would pick up the car for me and return it. All in all I was happy with the experience.

Antoine Pruitt

Took my Lexus GS350 in for service, and I must say-hands down, the best auto service center in Wichita. I’m very particular about my vehicle, and who I allow to do maintenance on it, and I find that Walser’s service center takes that into consideration. From the cleanliness of their shop, their employees entering and exiting their customers vehicles FREE OF DIRT AND GREESE, to their great customer service and feedback. I love my Lexus, and wouldn’t take my vehicle to anyone else if I didn’t have to. Thank you for superior service.

Kevin Pham

The service experience was fantastic. The clerk was polite, fast and friendly. She kept me informed as of when my car was ready to go. She also texted me to let me know other service was needed and gave me a price upfront. I recommend my family and friends to take their cars there for service. I am a real estate agent and I am super busy. They took very good care of me so I can get in and out fast so I can go on with me day. Thank you

Jeffrey Ronen

The level of customer service at Walser Audi in Wichita is incredible. I rely on Morgan (Service Advisor) for everything - she’s awesome and always friendly & helpful. Svc Mgr Caleb and team are great. They now do a cool video service where they show you all the parts of their vehicle inspection - tires, brakes, fluids, etc. A super value add service that I really like and appreciate. Excellent!

SEAN MCKENZIE

Awesome staff! Go see Mandi Calderon she is a great one. So comfortable the whole way through. I will never buy from anywhere else.

Catherine Boatright

Caleb and Morgan are awesome to deal with on the service side. So pleasant and quick to answer questions. My Q5 is getting older but I still get the same excellent service as if it were a brand new car. Highly recommend the Walser Audi service department in Wichita.

Michael Mosier

I had a good experience having my Audi maintenance done here. The staff was professional and courteous, there was a complimentary ride service, and they provided an honest appraisal of my vehicle's condition. Due to an unexpected repair the work went later than estimated but they maintained good communication with me throughout the day. I will certainly continue to have my car work done here.

Randy Dean

I had my 2017 BMW in for new tires. I feel like they were priced good for the same tires that was already on my X3. I did think that maybe the tires should have lasted longer than 31K miles though. Service was great to work with and gave me a ride within a couple minutes. The only complaint that I have is I wish they would have had more loaner cars for customers to use. Other than that the facility is top notch

Madison Johnson

I had such a great experience here. After having my car totaled, buying a new car was not high on my list of things I'd think to be enjoyable. Blaze did a phenomenal job over at the Lexus dealership and completely eased my anxieties over buying a new car. He completely took care of me, found me exactly what I was looking for, and managed to make the entire process fun. Everyone treated me like I was one of their own. It truly felt like they were all there to help, whether it was Scott working to get me a great interest rate or Ross getting my car completely beautified, I'd 100% recommend that anyone buy a car here.

Bailey Wood

Great place to buy a car. Staff is fantastic and go above and beyond to ensure a great experience. Quan is a great sales rep, and was really nice and easy to work with. He really made the whole experience very pleasant. 5/5, would recommend.

Gary Israel

Christian wrote up my work order on my 2013 Mini (just bought it) and was able to address most of my issues at write up. He did have to talk to a technician about one question and was able to get me an answer. Thanks Christian! I was fortunate enough to talk to Connor, the technician, while the Mini was under his supervision. He pointed out some issues I needed to address, what would be the cause and what the solution would be. Based on what he told me, I was able to look up an answer and video on-line that addressed one issue and I was able to solve the issue myself without having to add that to my next service visit. Doing that saved me hundreds in parts and labor. I'm not saying all issues can be solved this way, but a little time and effort will save money and you will better understand your vehicle. I will always ask for Connor to service my Mini. Also a shout out to Alec who took a couple of minutes to talk about my Mini. Great service from the techs!

Anthony Ancheta

My experience at Walser Audi was amazing! Morgan was very helpful and did everything she could to accommodate my busy schedule. I called in for service and they were able to get me in right away and treated me like gold! I am definitely coming here for my next purchase. Thank you for the excellent service and taking phenomenal care of my car!

Kaitlyn Johnson

Brian Mcdonald is a great salesmen! Had a wonderful experience. Greg Jones also was very helpful and informative!

S Muzzy

Brought my car in for a recall, Morgan helped me from start to finish! She is such a professional and knows how to take care of the customer😉. Bonus was my car was in perfect condition at pick up! Audi of Wichita is a great experience, from first purchase to car service to dropping by for a question or quick wash....you won't be disappointed!

Eric Lamp

I received a recall notice on my Lexus and was greeted with a delightful scheduling person. I received a reminder text, and then arrived to meet Rachel, My service advisor. She provided us with excellent service, clear instructions, a loaner car and communication throughout the day about the progress of our repair. Very impressive!

Steve Hayse

Fantastic people and fantastic service. Everyone at Walser is always friendly and helpful. They have never done anything to my car without seeking my permission and have even charged me less then the original quote twice now. Quick and courteous seem to be out of fashion anymore but, The service team at Mini and BMW have both in spades!! I didn’t buy my current car here but I believe I will be buying my next one here for sure!

Jeffrey Metz

Had 4 tires installed and an all wheel alignment. Very happy with the service at Walser BMW. Very impressed with the install and the paper work that followed to include details of work performed. In addition, they sent me a video of my car as work was performed that was cool and innovative. Austin in service did a real nice job taking car of my car and informing of completion status. Great to have someone like Austin on your team 😊 Great job team Walser.

Ryan Biedron

Took my BMW in for routine service. Christian helped me out and was very professional and informative with the whole process. The parts and tires I needed had to be ordered and wouldn’t come in for a few days, but I was provided with a loaner vehicle on the spot and returned it no problem. All costs explained in detail and my 3-series is tuned up and ready to go.

Rusty Ridenour

The customer service was excellent from everyone there. Cody Hutson was very knowledgeable, kind and helped me through my first car buying experience. 5 out of 5 stars.

Andre Swartley

I worked with Christian in the service department to perform a recall on my 2004 MINI. He was personable and professional, setting me up with a very nice loaner car while the service folks worked on my car. There were some delays in service related to parts, and ultimately my car's issue was not fixed. But I was also not charged for the parts or labor I received, which, to me, shows integrity.

Team Kim

Such a great service for not only for the maintenance but also for buying new cars at Walser Acura! If you need a new car, Earl is the guy that you should go through as he's one of the most impressive professional sale person as well as great guy to work with. Thanks!

Mary Sell

Recently had my Acura in for service to replace the power steering pump & hose and install a NEW battery. The service I received was FIRST CLASS! Also, I was provided with a very nice loaner vehicle. Excellent communication, especially concerning cost of repairs and service completion time. I always appreciate the Multi-Point Inspection that is provided at NO CHARGE as it helps me to be more aware of the overall condition of my Acura and to plan for future repairs/maintenance. I was quite impressed with the excellent car wash and interior cleaning! Overall, a very enjoyable experience! Thanks Walser! :-)

Penny Gisselbeck Goldsmith

We always have a fantastic experience here. We brought the car in to have it serviced because the check engine light was on. Christian checked us in, got us a loaner and we were on our way. He kept us informed about when it would be done and when we could pick the car up. On our way home we were a few miles from the dealership and we hit a pot hole in the road. Our run flat tire was damaged. A quick call back to Christian and a return to the dealership. He got us right in, the service tech got a new tire on, realigned, and we were back on the road home. Would recommend this group to anyone!!!Thanks to all!

Logan Poole

The best and easiest car buying experience I’ve ever had. If you are looking to get a new car, Brian McDonald was my sales representative through Walser’s Acura dealership. If you’re looking at buying an Acura he’s the guy to go to! Incredibly helpful and very thorough. He helped answer all my questions and made the process unbelievably easy!

Mark Cassell

Sales and Service contacts have gone better than expected. One for periodic service and one for a service campaign to resolve a fuel sender issue, I had a bad experience with a new RAV4 tire warranty and wanted to avoid the same with our new RX350's tire warranty. I can find where i bought the warranty but there is no information on how to file a claim. Easy only if you bring the car to your home dealer. We travel a lot and it is unlikely a flat or broken wheel will be in Wichita. For us a third party warranty with a clear claims process, member identification and definition of who can resolve a claim on the road would fit our needs better.

larry walty

Walser Lexus takes customer care to a whole new level. From the Financial working with Alan was amazing his attention to detail and making sure you know every cost, that's after you have bought a car with Sawyer that man is something else he has exceeded my expectations on every purchase I have made. He has the ability to problem solve matched to NO other. Then comes Anthony in service he is so happy to deliver you the best service you can imagine if you need to smile he is the man after all he is taken care of your car your safety. Scott the GM is something, keeping all his stars humble and prepared for each customer that walks through the door...my hats off to you all!!

Tracy Robinson

This was my second car servicing at Walser Lexus. I love how EASY and fast they are, they truly provide customer service not only service your car. It is certainly a “step up” from what I’ve experienced in my own community before I bought a new Lexus at Walser. It’s worth the two hour drive just to have a great experience!

Cassie Tyson

I have used Walser Lexus service for years. The service coordinators have always provided kid-glove service, clear and honest communication, and always accurate repairs. Their service is a bit pricey compared to others, but you get what you pay for. My veichle always comes back squeaky clean too. Because of the service the provide, I will never drive any other brand of vehicle.

Ronda Wohlgemuth

This dealership does all they can to make your visit memorable. I have never encountered anyone that doesn't put the customer first. Great job. 9/22/20 The service department was courteous and I have no complaints where they are concerned. However, when a customer schedules an appointment for a certain time you should not wait until 10 minutes before their appointment to call them because management decided to call an emergency service meeting luncheon. I had no other choice but to sit and wait for the pizza luncheon to end so they could service my car.

Tricia Mofford

Angela was great at taking care of my Lexus! I had a cracked windshield and she was able to get my car done in no time. She was very helpful and made sure that I was completely happy. I appreciated everything!

Michael Kitowski

The way car buying should be! I had a great experience with Walser Audi. Amy, my sales rep, walked me through every step of the process and could not have been more helpful and pleasant. Adam was very upfront with trade-in values and could not have been more professional and helpful. In fact, everybody I had contact with at Walser Audi could not have been more welcoming. Their upfront pricing makes the purchase process simple and seamless. I look forward to continued business there!

Deborah Junior

Purchased my car from Walser and I was so excited! The Walser team has always been available for help whenever I need them. I had a lot of (learning) questions about my BMW and they are always eager to help. I recently took my car in for routine service and Christians customer service was A1. He was very professional and attentive to my questions and concerns. He went above and beyond to address an issue in an area that he received a "no" answer back from BMW but didnt stop there...in the end he got a "yes" answer and I really appreciate the extra mile he took to make this happen. Customer service at its BEST! I love Walser (Luxury Row)! ;-)

Cara DeCoito

After a nightmare experience with Carvana, I turned to Walser (Acura) of Wichita to purchase a 2019 Honda Insight. A process that took Carvana 35 days+ and hours on the phone was handled by Walser in 5 days (including weekends). I worked with Brandon and he made the entire process so simple despite the fact that I wasn't local, had great communication start to finish, and even put in the effort to get my car delivered to me much earlier than estimated. After being without a vehicle for over a month, I am so grateful for the collective efforts of the dealership to make this an ideal situation. As a first time car buyer, they exceeded all my expectations. Thank you for turning a nightmare scenario into a dream, Brandon & crew!

Stuart Yearout

Bought our first Mercedes-Benz from these guys just a couple of weeks ago. These guys are top notch. Very attentive and go the extra mile to make sure that you are satisfied with the car as well as the buying experience. Had to take the car back to get the Mbrace service activated, we were in a loaner car in under 10 minutes and on our way. All in all I'm very impressed with the level of service and I don't know if I could go back to buying from other dealers. They really make you feel special. It was an overall great experience and the extra benefits of buying here are great.

Ashley Rodriguez

I worked with the BMW staff in Wichita, I worked with them a duration of about a week due to me being out of town trying to trade a vehicle that I had. The staff was extremely professional and helpful. I personally worked with Jesus, he was awesome helping me pick the perfect car without even meeting me in person. He seen what I liked about my last car and implemented that into the new car. I purchased the 2018 430i and so far it’s my perfect Fit for a car and I would like to thank him and the staff for being patient with my school schedule. Highly recommended

Kathleen Ferris

Service Department is great. They always take really good care of us. Sales Department is wonderful as well. Highly recommend them for both sales and serv6

P & J H

After making my first Lexus purchase nearly 7 months ago, I can attest that you will undoubtedly receive exceptional service ~ from start to finish ~ at Walser Lexus. Not only is my new Lexus RC F beautiful (& FAST!), but it is a vehicle I trust to perform impeccably for many years to come. I just had my first scheduled maintenance performed at Walser Lexus, and I was treated respectfully, as was my car. John Kennedy, one of the salesmen for Walser, is a perfect gentleman, and follows-up with his customers long after the sale is final, which I truly appreciate. Highly recommend Walser Lexus for a no-nonsense/no pressure car buying experience. Will definitely purchase another Lexus in the future... already have my eye on an LC 500. ;)

Bruce Van Bebber

Took my 2014 Audi Q5 3.0 TDI to Walser Audi in Wichita, Kansas this week. They diagnosed and replaced the NOX sensor which was covered under the Audi/VW dieselgate extended warranty. The multi-point walk around inspection video they sent me which was done by the actual technician was pretty darn cool. Morgan was my excellent service writer, who kept me well informed of the progress of the repair. She was quick to respond to a few questions I had during the course of the repair through texts which was convenient for me. Great job!

Kevin Smith

Update on 12/15/19. Went from 5 to 3. Had service scheduled several weeks ago via a phone call. The gentleman I spoke with was not who I normally deal with. I had to wait about three weeks for my car to get in. Set up for 75k service, and got email confirmations reflecting that. The only service that was performed was an oil change. Had not had any issues before, but this is alarming. I don't have time in my busy schedule to have the wrong service performed. Something has changed and I may have to start looking elsewhere to have service performed. Morgan and Caleb are still super and apologized. Be careful if you call and get your appointments set up. DOUBLE CHECK and make sure you get the service you want.

Gail Bates

Our experience at Walser Mini has been outstanding. The staff are knowledgeable, helpful and focused on customer satisfaction. Rather than sales pressure there appears to be only support of finding the right car for us. Matt has been great to work with.

Dale Bleakney

I bought a new RDX from Walser and what a pleasure it was to work with these folks. Luke was an excellent salesperson. He responded to my email inquiry and we met the same day. We looked at different options and he never tried to sell me more than what I wanted, regardless of how much I could afford. He was patient, polite and professional at all times. I have also taken my car in to get some optional things installed (window tinting and car protection package). The service department has been outstanding as well. The got my RDX done on schedule and made sure I understood what I needed to do to make sure that I didn’t do anything to hurt the options (there is a 3 day cure time on the tint and car protection package). I was a loyal Scholfield Acura customer and Walser is as good or better. I highly recommend this dealership.

Ann Farlow

Went there for the trunk or treat, amd it qas fun, selldone and every employee i met was nice.

cheryl jacobs

I recently purchased a vehicle from Audi Wichita (Walser). It was the most the easiest, most pleasant buying experience. Amy was so helpful, and made the process seamless. I live in the Washington, DC area. A notary was sent to my house to sign papers, I practically had to to nothing. Great customer service. I have nothing but good things to say. Kept me informed every step of the way!

Matthew E. Vos

The service department for Audi was on top of their game this week. Our sales associate Lam helped us get my first service set up and after a few reschedules on my part, they still had a loaner car ready for my drop off. Morgan in the service department had paperwork ready so I was in and out in a few minutes. A few hours later they already had the car serviced and a few little issues fixed on the car. I brought the loaner back along with kids this time expecting chaos during the swap. Morgan was again ready with paperwork and was able to transition back into my car in a few minutes, even with moving car seats. Great job!

Susan Locke

I bought my 2019 Mini Cooper Clubman last year and haven’t needed to go to the service department but once.... I had excellent service, communication was outstanding and they even took a video of underneath my car showing everything!! So so great! Very impressed every time I go with all aspects of service :)

Tom Purvis

Being new to the Lexus brand and over 300 miles away it is important the service folks at Wichita Lexus understand my needs and handle them in a timley manner. We were very pleased with every detail of our first visit. There were suggestions of needed service and information about possible recall items but never any pressure. I am sure we will be back in the future

Jeffrey Bell

We highly recommend Audi Wichita and Tori Slayton. Tori was great to work with throughout the process. She provided quick, detailed, and transparent answers to our questions via email and phone. When we arrived at the dealership to conclude the transaction, Tori made the Audi part of the transaction as seamless as possible. We appreciated her professionalism and her good humor! When we had a couple of issues with obtaining the lien release on the vehicle we were exchanging, she was patient and was quick to assist with problem resolution. We definitely felt valued as customers by Tori and the dealership. We drove from Overland Park for this purchase, and we will do it again on our next Audi so that we may work with Tori and Audi Wichita.

Laura Shafer

This was the best service I’ve ever had at a dealer. The sale was super fast, easy, and I got exactly what I wanted for a great deal. It was definitely worth the drive and these guys and ladies had fantastic service. I will only go to this dealer from now on to purchase a car.

Robert Broeckelman

The service was excellent. The two young people who picked up the car were excellent. They came a day earlier than our correspondence said ahead of time. Luckily we were home and it worked out. They initially said the service work would take two days but they completed it in one day. They even filled my tank with gas. Thank you for that. There just seemed to be confusion with the process. The car was sparkling clean when they brought it back. Thanks also for that.

Ginger Bauer

Excellent customer service. We bought our first Lexus here and we are very pleased. Our salesman, Lance, was informative and professional. The General Manager, Josh, is an awesome guy who puts customers first!!! He's very attentive to customers needs and helps any way he can. We are very pleased with this whole car buying exoerience and we recommend this dealership highly.

Terri Browning

OMGosh! I love my new Audi Q3! Everyone at the dealership is pleasant and helpful without being the least bit pushy. High pressure dealers send me running for the door faster than anything. I really appreciated their patience as I spent 3 days trying to decide just which car I wanted. I worked with Christopher Keith most of the time, and with Joel often. They are both great - Christopher has been so helpful with questions I've had whether it's a quick email question or when I visit so he can demonstrate how to work something. I highly recommend this luxury dealership; they provide luxury treatment as well! I wish I could give them more than 5 stars. <3

Becky Read

I had an appointment to look at a Q5 at another dealership and accidentally went to Audi Wichita. I was greeted by a very friendly staff person and a sales person (Brock) who were happy to help me find what I was looking for. It didn't take long for us to find a Q5 that was a good fit for me. During the loan approval process, Brock engaged me several times to ensure I was taken care of while I waited. I have never walked away from a dealership feeling as satisfied as I was with the experience I had with Audi Wichita.

Beverly Robinson

Routine Lexus Service was performed on my Lexus RX 350 yesterday. I have always been given great customer service by Jeff Kastings. I have had all of my Lexus vehicles serviced there for nearly 20 years, and have never been disappointed with their care and service. Keep striving and keep giving great service. There are few businesses that truly care and give great service to their customers!!

LivePassionately

The Audi service center in Wichita, KS is by far the best. Morgan who works there has always been professional, but also kind and a very caring person. Caleb, at the service center is extremely knowledgeable about the vehicles and has always answered my questions. The movie theater is nice when I just want to wait for my car during service. The massage chair upstairs is my favorite . I also feel that the maintenance prices are fair and affordable.

Bill Wallisch

Bought a used 2009 Lexus I250 from Walser. I love my car and liked the sales process. I have had a couple of disappointing experiences with follow up. One of the promised made was a second key for the car. I have tried 3 times to get a second key made and all 3 times were unsuccessful for one reason or another. I also too my car into the service center for the first oil change since I got the car. They took good care of me, but I found the service to be a bit pricey. In addition, they already were trying to sell me a filter that I felt should have been replaced during their "thorough" inspection of the car prior to selling it to me. Apparently their pre-sale inspection is not as thorough as I was told.

J Dawg

We purchased a Certified Pre-Owned Acura in November. I scheduled an oil change on line, very easy to do, when I went to pick it up that had not only done the oil change but in addition, all the required maintenance that needed to be preformed for the number of miles the car had and it was all prepaid by Acura.

Larry Putter

Our experience has been very good, we took a long time to make our decision on which car to get but each time we came in were always treated well. I’m sure we seemed like ‘tire kickers’ for months. Amy Ruschen was efficient with the paper work making our time spent finishing the deal pleasant. My wife & I are very pleased with our purchase experience at Walser Audi. And with our car!

Kathy Felter

BMW of Wichita service always takes great care of me and my vehicles. It's easy to schedule an appointment at a time that is convenient for me, the loaner vehicles are always clean and well maintained, and when my car is finished, the pick up process is fast and efficient. From the service writers who go over my paperwork, to the exceptionally well trained technician working on my car, and the knowledgable staff in parts (because, yes, we do some of the maintenance ourselves) we have been exceptionally pleased with our experiences at Walser BMW of Wichita.

Jason Sanderholm

Been to Audi twice in the matter of a month. Once for a regular service and the other time to replace the thermostat on my S3. Both times, Morgan has been phenomenal. I will definitely keep using Audi Wichita to service my vehicle.

KIMBERLY Bishop

The best car buying experience I have ever had! Jeremy Buckle was great to work with! He has made the entire experience stress free for me. He has went above and beyond to ensure I am happy with my BMW 528I ! Doug Porter has been great also! This overall experience with this dealership has truly lived up to their excellent quality customer service! I would highly recommend Jeremy Buckle when looking for your next "luxury" car purchase!

Edison Geromel

Did everything get taken care of on your vehicle? Yes Was my staff courteous, attentive, and informative? Very much so. What can I do to help? Please convey my thank you to Morgan Borrego for her customer-oriented attitude (kind, professional, effective, efficient).

Gaylin Langhofer

Love the customer service at Lexus of Wichita. This was just a tire rotation, appointment on time, lovely sanitized waiting lounge, great customer service and was finished before the estimated time. Loads of friendly people here. I love my salesman Vy He is so good and friendly. Thanks Lexus. I will be honest, I loved the Schofield group here in Wichita and had a hard time going back because so many of the people I knew had left....drug my feet a little going back. But oh Happy Day!!! I think they have even made it more appealing. I would highly recommend them! I always will shop local #WichitaRealtor

Marcus Martinez

I took my Audi TT in for service and the staff was very courteous. Staff went over everything included in the service and gave me an upfront price. While waiting for service to be completed, the service department informed me via text that this particular service recommended brake fluid flush and provided pricing. It was great that they informed me before going ahead and performing the extra service, which I approved. My only complaint is that they did not wash my vehicle.

A Mikel (TOTO)

Sales reps were friendly, very helpful, informative and supportive though the buying process. Service, so far, has been excellent with good customer support, friendly and knowledgeability in answering all my questions. My appreciation and confidence in the care of my car is extremely high with this dealership. Thank you to all the staff at Walser Lexus.

nolan andrews

High quality service and incredible customer service. Austin went out of his way to make my experience even better!

Sondra Langlel

Service Advisor Jeff Kastning was great to work with. He arranged the programming of my new spare key for my Lexus 450H. I was in and out in almost exactly the one hour he predicted, and having the new key gices me peace of mind. It works fine.

Rob Mast

As I explored my options recently I stopped at Walser Land Rover. Put simply, they earned my business and it was a superb experience! The sales manager Josh and the GM Melody are great to work with, and the service team is customer-focused and very friendly. Jeremy, the service manager went above and beyond for me in dealing with my trade-in Rover. That told me a lot about the company and the relationship I will have with them, and how they treat people. I worked with customer specialist Sheona, and the experience could not have gone better! She listened, suggested, and shared her knowledge to help me make informed decisions. She truly has her guests' best interest in mind, and even absent the rest of the great treatment by the team, I would return to Walser to buy through Sheona. I will work with Walser in the future and I recommend them completely!

Wes Henderson

Lance Garrison works hard to find exactly what you want. Im picky, and he always comes through!! Hes pulling an IS 500 from inventory for me as soon as my number comes up

M Boswell

The service was excellent as always. Staff was courteous and very informed on what to do with our car. It is a pleasure to have such reliable people work at Walser Automotive. I would highly recommend there dealership.

Rene West

Amazing collection of Vehicles...Mini Cooper, Audi, Porsche, Range Rover. Mercedes, Lexus, BMW, Jaguar, etc.

Brad Elliott

John Kennedy treated my wife and I wonderfully. He made it extra special putting a bow on top of her new car. They had it clean ready and full of gas for us. This is a first class place. I hope they stay this way for a long time.

Cassandra

This was by far the best car buying experience I have ever had. I worked with Michelle Anderson and she was prompt, pleasant, and professional. I feel I paid a reasonable price for the car without needing to haggle and they did not hard sell me on extras. In fact, I live out of town and due to difficulty car shopping with 4 young kids at home I was able to complete the entire purchase from my home, even the test drive.

Dennis Kelderman

Both Caleb and Morgan were very polite, and communicated well during this maintenance visit! Walser provided a very nice Q7 loaner while my Q7 was in the shop. The best part is that they were able to fix the problem we had and it was covered under the TDI emissions warranty. Update 11-12-2020 Another great visit thanks to Caleb Morgan and the Techs! I added two task to the workscope and both were accomplished very quickly for no charge. This was the first visit that included the 3 point inspection on video, Very cool and appreciated.

Jeff Tredway

Excellent service, very fast and ahead of schedule. Knowledgeable staff. Love my X6!! Visited again 6 months later for regular service. Staff was very courteous, thorough, on time, and did a great job for a reasonable price. My car even got washed.

Leslie Horigan

Matthew Burr was my sales representative. He was polite, well informed and most helpful in making my decision. I especially appreciated his help with setting up all the electronics when I picked up the car. Throughout my whole experience I never felt the least bit pressured or rushed.

DevilDog 480

Drove in from Garden City--service was excellent. All the staff were wearing face masks--that's a good thing. A short video describing the work done and the general condition of the car was a nice touch! This dealership has its act together--keep up the good work....

Scott Erickson (Scotte28516)

Never have I had better customer service! Shane arranged to have my car picked up while leaving me a new loaner, recall service performed, and the car returned to me and we live an hour away from the dealership! Not only that, I called to inquire about having the windows tinted while it was there. Shane gave me the number for the tint shop to to tell them what I wanted done and he handled the rest for me getting the car over to them and picking it up and delivering it to me. Everyone I dealt with was outstanding! I will definitely be back to BMW of Wichita for my next vehicle purchase without question. I can't recommend them enough.

Tony Vieira

This was one of the best car-buying experiences yet. We walked in with no expectations and left with the best customer service experience ever! Congratulations to BMW of Wichita for having an incredibly knowledgeable, courteous and professional staff that will go above and beyond to make sure you feel like their most valued customer.

Jennifer Shaults

Thank you to Aaron Stepanek and Tori Slayton for making my daughter’s car purchase amazing! They were amazing, never pushed, worked with us for hours! They did everything we asked & then some! I recommend Audi due to their honesty, quality, and integrity! We thank them big time!

Jay Car

I purchased a vehicle yesterday 10-9-2018 at Acura of Wichita. Couldn't be more happy with the purchase I made and the excellent customer service I received. Thanks to Luke Thompson for all your help and also to Conner Neal, and the General Manager! If you're looking for a new or used vehicle go check them out. You won't be disappointed!

Priscila Gurney

BMW Walser was such a different experience than any other dealership. Found them online, communicated via email, text, and phone and it was great! Not feeling like the dealership is trying to take advantage of you was such a nice experience. Jesus was prompt with communication and helped us enjoy our car purchase. We’d make the out of state drive again to have this kind of experience.

Jackie Tims

I recently took my Lexus in for maintenance, and was greeted and taken care of by Anthony. He was awesome, and I was very pleased with the service. This is why I keep coming back to Lexus again and again for service as well as being able to drive an unbeatable car hands down. Love these cars!

Paula L Penders

Service at Walser Audi is so easy that it is effortless. I had my 35,000 inspection etc. and was told that it would take two hours. They were done almost an hour early and even replaced my windshield wipers at my request. Even though my Audi is three years old I still bring it two hours south to make sure that quality work is completed by Walser. I am never disappointed.

Ron Fraser

Jesus was a treat to work with, I called in on a different car that had been sold to someone in Denver and he suggested a new trade in car that my fit my needs. It was a new trade so no pictures were on the dealer site, I got many pictures and clarification on the options I was looking for. I paid for the car and shipping was arranged right away, The next day i was taking delivery from the transport co. Upon personal inspection the only item that I was not made aware of was the glove box cover was beginning to separate from the base. Had i known this we I would have asked for it to be repaired before purchasing as I paid a premium for a low mile clean car. My overall experience was excellent

Benjamin Johnston

The people are all by far the easiest to work with I’ve ever experienced at a car dealership. They are all low pressure, helpful, and friendly. They went extra lengths multiple times for us in our unique situation to help us get our vehicle. Best experience I’ve had buying a car and after meeting with the manager and multiple staff, it’s clear others will have the same experience.

Monique DeBroeck

Recently, my Audi was in for service. It is always so refreshing to arrive at the Wichita Luxury Collection, first thing in the morning, and be greeted with a genuine smile and enthusiasm. The customer service is always outstanding, and I always look forward to my future visits. The staff at this beautiful, luxury destination campus, are so professional. I must say, the Audi Technicians dressed in their sleek, black and red attire, look oh so cool! Thank you for the outstanding service!

Kelly Peters

I had a great experience at Walser Auto. Very professional and treated with respect. The only thing I would want to share was that I was a little put off when I picked up the car, they wanted to try to "up sale" several items, like extended warranty, bumper protection, etc. that they did not discuss with me prior to the close of the sale. I would have appreciated having been asked those things before trying to close and actually pick up my car!

Karen Blomquist

I have always had an excellent experience when bringing in my car for service. I like working with Tangela as she has always given prompt and reliable information especially when there is a need for an extra service/charge and is always pleasant and helpful. I appreciate the prompt service and the shortened wait time that has occurred since the recent change. The cleanliness and friendly staff make the wait while the car is being serviced a plus.

Thomas Bunn

We always feel welcomed and receive the very best of courtesy. Everyone gave our car the best service and made sure we were comfortable while we waited. Since we were getting ready to go on a road trip it was good to see a list of all the items that were checked out and any adjustments attended to. We like the way they explain the work and the reason for each system check. It’s a great facility, with top notch equipment to service our vehicle by people we trust and enjoy being with.

Mark Martin

UPDATE: Last service 4/16/20. Walser and the Acura Team continues to impress me with their service. I needed a battery replacement and was please that Walser has implemented "no-contact" pickup and delivery of the vehicle. Service Manager Claudia Reding contacted me soon after the car arrived at the shop and verified the battery needed replacement. She also noted several fluid and filter services that needed to be done due to time. I verified later from my past tickets that yes, it was time to do so. Ms. Reding goes above and beyond to keep customers informed as the diagnostic and service work is performed. This is why I have all my service done at the dealer. The dealer keeps records on the car and will remind me when regular maintenance needs to be done. I have found that Walser does not charge much more than independent shops, and they always have OEM parts on hand, or can order them quickly. The pickup and delivery person (Caesar) was polite and contacted me when he was near the house to pick up and deliver the car. Very pleased with the Acura service manager, technicians, and support staff. We'll be looking to replace this car in a few years, and I'll definitely look at Walser brands for that replacement. PREVIOUS REVIEW: Since Walser purchased the dealership, the Acura service has remained at a high quality level. The service Manager, Claudia Reding, always has either a loaner or alternate transportation set up, the car is always repaired on time, and is washed and vacuumed. I plan on driving it many more miles. Thanks for the good work.

Robert Briggs

I had a terrific experience while waiting to have my BMW 435i serviced. Christian kept me advised of the service progress while I worked remotely in the Business Center. Next step for Walser: Reactivate the coffee machine!

Chris Wallace

I took my 4 month old new Audi Q5 in for them to look at the windshield wipers because one of them was making a slight noise when they were on. I didn't even need to schedule an appt - they saw me that day and within an hour, they had installed brand new blades and washed my (very dirty) vehicle! I LOVE the service at Walser!

Taylor McAlpine

Thank you Anthony for helping me with my maintenance! Their service is always good however this time around it was great. Anthony explained what I needed for my vehicle and explained why I needed it. He also helped me pick out tires (that fit my budget). He was upfront and honest. That is rare in this type of business. We need more people like him.

phillip murphy

Walser Group has come a long way since opening. Steve Harris is our sales rep., and he made purchasing a breeze. Walked in knew what we wanted, Steve helped us select the perfect match. Sales process was clean, simple, and fast. Left with a smile knowing that Steve listened to us and treated us with respect and no-nonsense. I am recommending Steve Harris and the entire crew at Walser for your next car purchase.

John French

Walser once again made our new car purchase fantastic. Our salesman, Lam, is always a pleasure to work with. The purchase actually started in service when we had our ML serviced. We are always very happy with how friendly everyone is and helpful they all are. Thanks again.

Khanh Ly

Jeff Kastning did a very good job in informing the condition of my SUV, and took good care of the customer needs. My car was washed and clean when i left the Lexus dealer. i would contact Jeff every single time when i need work on my car. i would recommend Jeff to other customers

Vince Champlin

Service was easy to schedule. I was able to get a loaner without a hassle. My service actually was was done sooner than expected. The text messages kept me informed and my car was ready and washed before I could return to pick it up. Great job.

dustin krehbiel

Overall experience was great from first meeting our sales consultant Samantha to driving off in our car. Dealership stands out as a premier car buying experience. The “no haggle” pricing is aggressive and the buying experience is great in that we didn’t get shoved into a finance managers office at the end, Samantha helped us through the process from start to finish. Would recommend visiting them to anyone.

Manny Garcia

Dan Nagel was excellent from the first phone call, through the paperwork, and right up to driving off the lot. The buying process was quick and thoughtful. My daughter was able to see what true customer service looks like during her first car buying experience. We’ll be back in the future. Thanks Walser!

Perry Stafford

Excellent service at Walser Audi, as always. Brought in our Q7 for warrantee work, which was accomplished without problem. The appointment was very easy to arrange, the service staff was professional and courteous, and the service was accomplished quickly and efficiently. They arranged for a loan car during the day. We could not be more pleased with Walser's excellent customer care - polite, courteous, efficient and knowledgeable. Again, an excellent experience.

Glenda Wilburn

Had a wonderful buying experience at Walser Auto Campus. As we were coming from Oklahoma, we had to have several discussions with Austin over the phone and he always promptly responded if he wasn’t available at the time. He emailed us the documents we needed and answered all our questions and overall, was just very knowledgable about the vehicle. We were nervous about buying a used car we’d never seen or driven, but it was exactly as they described and is just a dream to drive! Now that’s how business is done!

Philip Roth

I recently purchased a vehicle from the dealership and it has changed my perspective of buying a car. Blaize Foltz made it the best car buying experience I have ever had. I would recommend this dealer ship to anyone looking for a car. Not to mention I am now driving my dream truck!

Mary Melvin

As always, Walser's people were great. I had my Lexus ES-350 service and got the appointment easily, was given a curtesy loaner car and all my concerns and issues were dealt with in a courteous and friendly manner. I always brag about the service to all my friends and co-workers and plan to purchase my next car from Walser.

Bruce Mullins

We bought a car from Walser Lexus in Wichita, Ks. We worked with Corey Barscewski and Allan Rupp. Corey, the salesman, is an excellent person to work with during the process of purchasing a car. He is very personable, more like a friend than a salesman. We never felt any sales pressure, he listened to both me and my wife, shared his experiences and offered the options he had available and gave some insight into the pros and cons of each vehicle. I would highly recommend him to anyone looking for a car. Allan put together the financials, including the value of the trade in, which at the end of the day put the deal together to my satisfaction. The sales team at Walser Lexus is professional yet personal in their interaction with their customers. Highly recommended.

Judith Regehr

Brought car in for a battery change. No appointment but they got me in promptly. I live an hour outside of town. I was offered a loaner car with the assumption that the time involved would be approximately 2-21/2 hours. I expected to miss a half day of work. This job turned into a full day missed with me not leaving the shop until after 3pm. I don’t have a problem with the work done, I just feel like there needs to be better communication between the service managers and the technicians and in turn to the customer . Had I been informed of the time that was involved I could have made better arrangement for my time. Time is money.

Jerry Burnell

I have been using Walser and it's predecessor for over thirty years to service my eight mercedes and a porsche that I either own or have owned in the past. I tried every way to save money and cut corners before going to a dealership. It was a hard lesson but these guys are the best value for the money. They get it right the first time, loan you a car, take you to work or even yesterday all I needed was a battery. ( the old one only lasted for seven years) so I waited. they got it done in 15 minutes shorter than the estimated time and washed it too. I will buy my cars here and service them here as long as I can afford the cars. The loaner car program will have me coming back just by itself. If you truly want to be treated extremely well by expert, great people in a luxurious atmosphere this is the place. And no I do not work there nor have any relatives working there. Just great knowledgeable,experienced people.

mona giesaking

We traded in our Lexus here and had the best service. Lucia was our salesperson. We test drove several vehicles. There was no pushy sales here. She was very patient, knowledgeable, cordial and fun! She worked diligently to get us into the vehicle we love! We will definitely be trading here again with Lucia as our salesperson.

Paul Trovas

Service!!! I am a BMW dealer in Cedar Rapids, Iowa. My company sold a car to a customer who relocated to the Wichita area. The vehicle needed to have a certified inspection completed. I called in and spoke with Bill in service. He handled everything for our customer. They called us and said that it was a wonderful experience. It makes me feel great to know they will handle all customers in the same manner they would treat customers who purchased from them. If you have a BMW I would highly recommend them!

Mark Pfannenstielksupfann

The day before Thanksgiving and our q5 decided it needs a new battery. Morgan in Audi service says of course bring it in and we will get you a loaner and make the repair. What a relief, as if Thanksgiving wasn’t stressful enough. We are very thankful for Morgan and the service staff at Walser.

Paula Shields

I bought a 2012 Acura TL with the Advanced Tech Package the first week of June. This is my first used car that I have owned. Always in the past I bought new cars. My last car was a Honda Accord so I had decided to buy either a Honda or Acura. Graham Ryan was my sales consultant. He was very professional and knowledgeable about the car. When I first saw the car, it had not been certified yet. It had some dents and hail damage. The body shop did an outstanding job. My friends think it is a brand new car. After buying the car, Graham helped me with the tech package. I have returned a few other times for help setting up a new phone and using the GPS. He has been great assisting me with it. I have used the car wash several times. It is a great perk. Also, we used the airport shuttle in August. We left early in the morning and returned around midnight. It was wonderful not having to worry about arranging rides or parking at the airport. I would recommend this dealership. I am treated with respect by everyone that works there. I love driving this car. I have taken a couple of road trips.

JH

It has been awhile since we have purchased a new vehicle from a dealership; however, we thought we had a decent idea on what to expect prior to our arrival. Immediately those dreaded expectations of a new car buying experience were dashed. We were greeted with a warm smile and a firm handshake from one of the sales team members at Walser Lexus, Mr. John Kennedy; impressed with not only his knowledge of the car that we were interested in purchasing, but ultimately the "no pressure/no haggling" buying experience. Mr. Kennedy went above and beyond in making this a seamless and stress-free process, and even delivered my new car to our new home. In love with my new RCF, permanently changed my opinion of car dealerships/car salesmen... and without question, when I'm ready to buy a new Lexus in the future, I will not putt-putt down the road to Walser Lexus ~ I'll put the pedal to the floor.

Lindsey Hellwig

I had been looking to purchase my next vehicle, but really do not like the games salespeople play at dealerships. I walked into Walser Lexus auto campus to test drive a vehicle I had seen on their website. I was welcomed with open arms, greeted professionally by Blaize and the team that works at Walser. Amazing people. They were all helpful, kind, there was no pressure and they made the purchase that I was dreading to make and truly delightful experience. They price they advertised was the purchase price. I highly recommend you visit the people at Walser, as it is an experience worth repeating.

Ryan Puccinelli

Living in Arizona, I was hesitant to buy a vehicle from so far away. Come to learn that these guys have the process down! I was able to get a very hard to find new vehicle that wasn't available locally or even regionally. Derek and Adam made the process easy, I received my new vehicle, and they even picked up my current vehicle for a trade. These guys are top notch. Thanks for the great experience!

FEN RARE BREED SAV

Blaize, Allen and Scott, provided my wife and I the most impressive display of salesmanship; the best we’ve ever experienced. Shortly after sitting down in the dealership, we were provided a proposal for our trade in and the expectation of our new car payment. No haggling, no dealership games and no bs. It was clear that our wants and needs were the priority from the time I called till 3 hrs ago when they did a 48 hr check in on us to see if there were any issues. I would definitely recommend this dealership and it’s representation to anyone looking to purchase or lease a Lexus.

Neal Secrist

BEST SERVICE & SALES DEPARTMENTS EVER!! We have been 2-car LEXUS owners for over a decade. We vote with our dollars. We have even purchased 2 vehicles here in the past few months! Had a recent exceptional service appointment and Jeff K who was professional, kind, fast, and creative!! Tangella also always treats us like royalty. Just love the recent check up call from John on our new car. Scott, you have a truly OUTSTANDING team that I know you appreciate!! I'm super grateful for all the first class treatment over the years and will always purchase and buy my vehicles here!!

MOM

Pleased with the service of my son's MINI as always. The shuttle service driver is always fantastic. Good conversation. I know when I take his car to the MINI Walser, it will receive service from a MINI service tech that will have no problems providing the service.

Jody Simpson

Derek Parris and Travis Nebergall at Walser Auto Campus were class with a capital C!! This was hands down the BEST car buying experience we have ever had. They were courteous, professional, and showed the highest level of customer service that I have ever seen when buying a car. We live in Oklahoma and had quite a few questions and requests before deciding to make the 3 hour trip up to test drive the car. They answered all questions promptly and even sent us a video of the vehicle per our request. The atmosphere was relaxed and we were treated with the highest level of respect and never felt pressured or haggled at all!! I would HIGHLY recommend coming to Walser if you are looking to buy a luxury vehicle.

Amy May

The Wichita Luxury Collection has differentiated itself as 'the' premier dealer in Wichita - period. Graham Ryan and the entire team were outstanding to work with. From start to finish this was easily the best car buying experience I've had. I knew before arriving at the dealership that I wanted an Acura and Graham was professional and very knowledgeable about the vehicles he presented. He was transparent and genuinely worked to understand my wants and needs and help find a great car fit. He was mindful of my time and made the process efficient. The financial negotiation to final purchase was also different. Austin Barnes, Graham's sales manager, was straight forward, transparent, and exceptional. For the first time in my car buying experience I felt like I had a partner in the deal. Add 'The Luxury Experience' amenities as another differentiator and you've got a winning experience. Thanks for your professionalism and attention to detail, Graham and Austin. You earned my respect as well as my business.

Lee Garriott

From buying my Lexus RX350 from Vy a year ago to having my one year maintenance yesterday with Alex, I have been totally satisfied with my experience with Walser. Everyone is friendly, and very helpful. I love my Lexus, and have found that I enjoy traveling out of town more since I have had it.

Benkneetoe

My cousin Claudia is the service manager at the Acura dealership and sent me over to Angela a service rep at the Mercedes dealership to get me taken care of. By far one of the best experiences at a dealership hands down, very professional and took care of all my service needs. Proud to have a cousin that works for a reputable company that treats their customers like no other dealership.

Rod Craft

The BMW team always does a great job servicing my vehicle. On my last visit, Christian did a great job answering my questions and following up with me. I definitely recommend this service department for all of your BMW service needs!

Amanda Bourassa

Thank you Quan for outstanding service. I appreciate the attention to detail and honesty as to condition. Buying a car long distance and not seeing it in person can be challenging and made me nervous. However, everything was as described and was very happy driving my new car home after sealing the deal! I hope to do business with you again and will refer my friends and relatives to you. What better compliment can someone give, then to refer others to you? 😊

Jon Anderson

Purchased a used 2016 Ford Escape. WONDERFUL dealership and Lucia as a GREAT help. Got us through the process with no problem and was eager to assist us. Looked it over, bought it and out the door in about a 24 hour period of time. Couldn't have asked for it to have gone any better than it did. Thank you for a great experience and a great vehicle. Your dealership is wonderful

Jenifer P

My service advisor Austin was so patient, he truly showed interest in my questions re: my X3 xdrive 30i infotainment system. I voiced to him that I am nowhere close to being a techy person. Knowing this, Austin truly showed patience and interest in my questions. He made sure I had a clear understanding of my X3’s system. My technician Mason did a wonderful job explaining the service that he performed on my vehicle. I love how Wasler BMW uses a video walkthrough once service is complete. I left Wasler BMW’s service department with a visual understanding of my vehicles multipoint inspection, and the work that was completed on my X3. Extra Perks: Loaner Vehicle, customer waiting area offers a clear view for you to watch the work being completed on your vehicle, massage chair in service waiting area, big screen TVs to keep you occupied.

Matthew Hamm

My wife and I were looking to trade in our vehicle for a new Audi Q7. We had worked with other Walser Store in Wichita and expected a similar experience. I was pleasantly surprised when the experience was even better at Audi. I was met by Quan right when I walked in the door and very impressed by his knowledge of the products and patience as we tried to decide on the right Q7 for us. Quan and the entire team at Walser Audi were amazing to work with. Might be a lifer with Walser and Audi! Matt

Tom Vu

Service was good. Quick response to my request. It took me two days to get my car done due to the leak from moon roof, but they had me the loan car for driving to work. That was a great thing!!! The problem was I have not seen the moon roof got leak before on my other cars I have owned why it happened to the new Lexus that I just bought it for only two years?

Casey Liska

Great experience from the local side, Wichita group were courteous and helpful - five stars are for Wichita Walser. The original scheduler (off campus) did not include a loaner car which I expected - not having a loaner car diminished from the experience. I think the original scheduler was not helpful or lacking in care. I typically speak with the local group about scheduling, Emily O. most of the time, and the customer service could not be better.

Susie Sexton

My husband and I drove from Oklahoma to purchase an Audi A3 TDI. I absolutely love the car. Aaron Stepanek was great to work with, very knowledgeable of the A3, answered all of my questions and has been very helpful regarding an issue with my car. I would highly recommend Aaron and Audi Wichita.

Mariah Kellett

After driving 2 1/2 hours with a 6 month old, once we got there we were greeted and taken care of. They even pulled the vehicle we came to look at into the service bay so me and the baby didn’t have to get out in the cold. When you go to buy a car you want it as laid back as possible; I had shopped for a vehicle for 6 months prior to this, and it just made sense to buy from Matt and Mandy with the help of Mason. They wanted to make sure I was fully aware of all things and helped to find me answers. One of the best car buying experiences I’ve ever had. I have already passed on their information to several whom are in the car buying step. Thank you guys for helping me get the car I’ve searched 6 months for! Definitely worth the 2 1/2 hour drive!

Sarah DeLuna

I had a wonderful experience working with the entire team at the Walser Automotive Group. Claudia was amazing at assisting us with our service, Samantha and Matthew were excellent to work with when we decided to trade in our TL for an MDX instead. I would highly recommend them because the prices were fair, clear and no haggle and the staff were great to work with!

Ms. Blaileen

If you're a customer here, they really treat you right and go the extra mile- even after the sale. My car was stranded at a local hospital after I was admitted for treatment. And yet, even on a busy Saturday, they were able to pick me up at my residence and take me to pick up my car. Chris Martin, who is in client care at Wichita Luxury and Cody Bliss were excellent and responded very quickly. Salesperson Vu Nguyen is also outstanding and will always return calls and emails promptly, no matter how busy. I can't recommend Wichita Luxury enough!

kurt reist

I took my wife's 2004 MDX in for an airbag recall. It was ready and waiting an hour later, washed and the popcorn was vacuumed out of the interior. lol Dustin went over the service/safety inspection with me and was not pushy at all about having any of the suggested work done. Great coffee in the lounge. A very pleasant experience at no cost. Update 5/27/2020: This is a "double" review. We had to bring the old MDX in as it was running poorly. It take a few days for service dept to figure it out but turned out to be no fault of the car. It was a result of my misdiagnosis and purchasing inferior parts which were not needed to begin with! :( They were very good at correcting my mistake at a reasonable price. In the meantime, we considered getting a newer MDX and had a great experience test driving a beautiful 2014, with the assistance of Luke T. We have decided to stay with the old car for now but will definitely keep Walser in mind when we decide to upgrade.

Karol Sauer

Tangela Ross always takes great care of me when I need to bring my car in for service. She responds quickly when I send her an email requesting a service date. She is upbeat and efficient. I always know that she will provide great service. I also appreciate that I am provided with a loaner car and that my car is washed and vacuumed after it is serviced. I also receive great service from Jeff Kastning.

Ross Puritty

Walser Lexus in Wichita is one amazing dealership and I must say that Tangela has to be one of if not the best service advisors I have ever encountered. She is so attentive and knowledgeable. She made my experience very enjoyable and does a great job of making sure that my vehicle will keep running properly. Also, I was slightly surprised, when the manager John Rawcliffe came in just to make sure that everything went well. Thank you both at Walser for a great service experience. The Walser campus is truly an amazing collection of dealerships and I can’t talk enough about how helpful everyone was, when asking for for assistance! And Tangela made sure that I was happy with my vehicle service.

Alice Nguyen

Samantha Abbott was an great sale representative for Acura dealership. She has gone out of her way to make sure all the proper documents get done on time and submitted them in for us. She is very much has all the right altitude to represent the Acura dealership. She is very energetic, professional, polite and very Nice. All the personnel at the dealership treated my family with great respect and for that I am very satisfy with the decision to purchased the vehicle there. Doug (a manager) was very professional. He also helps our purchasing experience there very enjoyable. I would definitely come back for future vehicle purchases and would recommend this to everyone we know. Thanks Sam, Doug and all the sale representatives for making our visit there an enjoyable one :) Thanks.

Chelene Line

I worked with Mandi at BMW of Witchita; she is friendly, professional, attentive and informative. We are very happy with our BMW! I am very impressed with her customer service and how smooth she made the entire process for me, from vehicle search to trade in to completing the purchase from my location in MN and picking up the car here from Walser. I appreciate all the work she put in to ensure everything was taken care of.

Shanin McCune

** UPDATE** Owner has taken care of all our needs, he went above and beyond to correct the problem. I greatly appreciate your help! Not treated with any respect! Maybe it’s because we bought a cheaper used car, idk. 1st salesman pawned me off on 2nd salesman. 2nd one is supposed to be a Manager. Extremely unprofessional! Took calls and texts from wife. Did not write down the IOU’s we talked about. Couldn’t seem to get the paperwork over to our Bank. (4 try’s) Made an appointment for us to go back and pick up the car, did not keep the appointment. Good thing we called 1st before driving there. Still waiting on the promised things.... Been more than 60 days. They act like they don’t know what we are waiting on. 2008 Nissan Altima.

Ron Sellers

Yesterday was my first experience with Walser Mercedes service. I purchased a Winnebago ERA RV on a Mercedes sprinter chassis. Angela Pacheco, service adviser took very good care of me. While I did not need the oil change I thought was necessary, Angela did an inspection and did a warrantee recall repair. I was very happy with the service I received. Ron Sellers

Luka Thomas

Came in for a recall with a used 2002 TL, and the staff was very kind and knowledgable. They did a free inspection and went over everything that needed addressed (not much, surprisingly) and they didn't try to push a sale to address any of it. And as I wandered around in the meantime, I had a lot of questions about the brand since I've never owned an Acura. No matter who I talked to, whether it was about the tech in the cars or the nuances of some of the detailing work involved in some of the fancy new parts and features on the new vehicles, they knew what they were talking about and were more than happy to entertain my endless questions and conversation. Dealerships tend to run more pricey than other shops for a lot of things, but there is definitely a reason and it is worth the increased cost for expert care.

Tonya Strubhar

I was referred to Scholfield Auto Plaza by a friend, Chris Martin, who actually works there on the Lexus side, great guy! I needed to get a new car ASAP because mine was totaled out by hail. Chris set me up with Dan Clinkscales, also a great guy! Knowing my situation and that it was already stressful for me, Dan did everything he could to make my experience quick, easy and as least stressful as possible. After a lot of help from Chris, Dan, Travis, Mike and Bobby, I purchased a new 2013 Acura TL. Customer service is a big deal to me and all of these gentlemen exceeded my expectations in every way possible during this car buying experience. I am confident that all of these gentlemen will continue to take excellent care of me the entire time I have this car and when I’m ready to get my next car! I would highly recommend anyone I know to purchase a car from them because I trust them and they have the best customer service of any car dealership in town!

Julie Rorabaugh

I have now purchased two vehicles from Scholfield Auto Plaza, and they have frankly spoiled me for any other dealership. I had my Lexus RX350 for two years, and loved it and the service, but now I ADORE my Porsche Diesel Cayenne!! I always feel welcomed at the dealership, and the services that they provide (airport shuttle, on-site and mobile car washes, breakfasts, lunches, etc.) go WAY above and beyond any other dealerships. Does YOUR dealership do those things? They are fantastic! What can I say about my vehicle advisor, Bruce Alexander? (Notice I didn't say salesman...he's much more than that.) We live in the same area, and it's not uncommon for him to flash his lights at me or stop in at Starbucks if he sees my car there. I absolutely, positively know that if I have ANY issue regarding my vehicle, I can pick up the phone or text him, and I will get his immediate attention. I could rave on and on, but I'll stop here. :-) The only way that they could improve is to have a bacon and chocolate buffet in the foyer. J

George Webster

Traded our Buick for a Nissan they just received. Staff was all friendly and helpful. Steven helped us out and was very knowledgeable about the car. Got us through from picking the car to financing without any hassle. Will recommend to others for vehicle purchase.

Grace Sadiq

Used the Lexus Car Wash Service for the first time. Clay Stout came to the house and washed our 2 Lexus in the driveway. He did an excellent job! He washed the car inside and outside with great care and took his time making sure he did a perfect job. Both our cars look brand new! Thanks Lexus for this great service and for having such a responsible worker as Clay to do the job. We will use this service often

Kim McGuire

I had a great experience with the Lexus dealership performing my 30,000 mile check up on our SUV. Chris was the person who helped me. He was so honest about everything and he actually saved me some money. He called me about some things that had already been performed on my vehicle. I appreciate his honesty and helpfulness.

Ivan C

I recently purchased a new TLX. During this transaction, I had the chance to deal with Graham which happened to be a really helpfull person. From the very beginning, Graham provided a great customer service. The first time I went to the dealership, I just went to ask a few questions and not only he fully answered my questions, but also he took his time to make sure I had the right answer about the product even though it was already late in the evening and just 30 minutes to close. He even offered me to test drive the car. Really pleasant sales person to deal with. Great buying experience.

Cinda Geesling

We recently had an appointment at the Lexus dealership for an oil change. The employee that helped us - Rachel - was so kind!! We waited at the dealership and she made sure we had everything we needed, and also kept us updated on any additional services that were needed. We were very pleased!

Julienne Trout

We had a wonderful experience with the entire team of professionals (Austin, Bruce, Mike). We definitely feel like we made the right decision to buy our Acura here locally. The service and attention we received before and after purchasing our vehicle has been outstanding. Everyone from the service department, the body shop, and in the showroom was friendly and helpful.

Chris Mos

Very professional and courteous. Morgan and Austin were both very helpful and friendly. The text communication during service was A+! We enjoyed having a newly redesigned A6 as a loaner vehicle while ours was in for service. Thanks!

Jill T

Thank you to Walser Lexus!!! I just purchased a Lexus GX460 from them. I worked with Vy Nguyen... he was an excellent sales person! Vy and the Walser team worked to find me the right car with the exact specifications that I had requested. They did it quickly and painlessly. They took care of all the details of the transaction for me, and made recommendations when I needed their advice. They also are shipping my car to another location, which is a great service they provide for customers. I highly recommend Walser Lexus in Wichita... no matter where you live, or where you need a car delivered, Walser Lexus and their team of professional will take care of you!

Michelle Campbell

Had been searching for just the right Audi for many months when I spotted it at Walser. I was concerned about logistics since I'm from out of town but I worked with Quan who made the purchase quick and easy. Very pleased with the car and the purchase.

Brian Ellington

We were in town for a sudden death in the family, and drove 1800 miles across country in 2 days. On the trip we noticed that the headlights were way out of alignment and we had issues with the front windshield defroster. This was the first long trip taken in this car since I had recently purchased it. 2009 328i xDrive with 87k miles before the trip. I took it in the Walser the day after we arrived and spoke with my Service Advisor Lori Schmitt. Being new to the BMW family I was not sure what to expect. This was the most professional service I have ever received from a service center. Lori kept me updated the whole way through the entire process. Not only did the head lights need a major realignment, they worked tirelessly to determine the issue with the front windshield defrost not working correctly, ultimately discovering a badly clogged up cabin filter. In addition, I had made her aware of some other issues that had been discovered at another BMW dealership shortly after I bought the car. In all, she assisted in getting the lights fixed, the defrost working, replacement of the oil pan gasket, the oil filter housing gasket, the eccentric shaft sensor and gasket, plugs, brake fluid change, replaced missing rear brake caliper clips, replaced a failing tensioner pulley and alternator belt. As if this was not enough, the day before we were to leave to drive home, my coolant pump experienced a electrical short and stopped working, causing back pressure and blowing out the coolant reservoir tank cap. The vehicle was towed and left at the dealership overnight, and she made sure it was the first vehicle in the shop the next morning. When I had not heard anything back for a few hours, I called and spoke to a different Service Advisor who told me that they did not have the pump in stock and had to order it, this was on a Friday, and it would not be in until the following Tuesday. Lori knew that we had planned to leave and travel back Friday. She called me later that day and not only told me that she had located a pump, but that my car would be ready later that afternoon. True to her work, she called me at 3:30pm to advise the car was ready for pickup. Not only did she come through in a extremely tight spot, she arranged for a driver to pick me up clear across town and bring me back to the dealership to pick up my vehicle. She was gone by the time I arrived, so I did not get to thank her properly. As if she had not already done enough, when we arrived back home in Washington on Monday, there was an envelope waiting for me from Walser, specifically Lori, with paperwork that I had forgot at the dealership! Walser BMW, and specifically Lori Schmitt took an already stressful, emotional and absolutely crazy situation and did everything they could to make sure that my car and I were taken care of. Every part of the process was above and beyond anything I could have expected from ANY dealership or service center. While I obviously bought a vehicle that needed a lot of work and was not made aware of it, that is not the fault of Walser, Lori or BMW, but the dealership in Washington that sold the car. This experience alone has made me a solid fan of BMW, and my next car purchase will reflect that, because it will be another BMW. Words cannot express the gratitude I have for the professionalism and compassion shown by the entire team at Walser BMW in Wichita, KS.

Brandon Stillwell

My wife and I took an afternoon to go car shopping and ended up at the Wichita Luxury Collection which was a little further than two hours from home for us. We were greeted by Austin Barnes who was completely willing and able to help with all of our questions or concerns. It was top notch service from the very start! We started by looking at an Acura and then a BMW X5. We liked the BMW the best so the team pulled one out for us to drive. While test driving it, we were able to look at their other dealership which had Audi, Mercedes and Lexus. By this time, it was also closing time but Austin continued to help us in our car buying experience. This was great due to us being over two hours from home and working to find a vehicle before I had to travel again for work. Austin was not pushy in trying to get us to buy a vehicle that night and we even told him we were going to look at the new Tahoes. He gave us time to make our own decision and he let the vehicle sell itself which in my opinion, is how it should be! We later decided to order a BMW off the website so that it had every option we wanted and none we didn't want. To do this, I built what we wanted and sent Austin a screenshot, of the review and summary, off my phone and told him to get it coming. Every bit of discussion has been over the phone due to the nature of my job. These guys at Wichita Luxury will bend over backwards to satisfy a customers needs! We are scheduled to get our new BMW next week possibly and we are extremely excited for it! Thanks to Austin and the crew that made all this possible!

Dan Poole

Hi Scott: Recently, had my RX 350 in for 90K service. I always ask for Jeff Kasting because for over 30 years he has taken great care of me. However, the last time I was in, I asked him, "who does your detailing work on Lexus vehicles". He said, "we don't do it anymore", because we don't have enough space and the personnel, so Auto Image does our work". I went to visit Auto Image and they said, "they got out of the business and don't do it either because they couldn't make any money at it"! It is really surprising that a person who buys an expensive car an the dealership doesn't provide detailing service because of operational limitations? If it was not because of the Lexus brand I would not drive 18 miles for Walser service. Customer service has really changed under the new ownership (and not for the better). It seems like the main focus of Walser is just to turn cars and not provide premium service to high-end buyers. Yesterday, Jeff was trying to make coffee for customers while also trying to work his desk, that is the the reason I ask specifically for him because he bends over backwards for customers. FYI, regarding your fruit and pastries, I don't have an opinion because there wasn't any. Really think someone needs to advise Walser on how to treat their premium car owners. Why not reach out to Robert Cuillo he could give Walser some help. Thank you, Dan Poole

Stephanie Schneider

Samantha Abbott is a wonderful sales person with acura of Wichita. Purchased a used car over the holiday with her and have to say she has gone over and beyond her duty as a sales person. She has taken great care of me and I appreciate her more than she knows. Thanks for bringing back some light to my dreaded feelings of car buying again. Well I was back this time Service Department granted it was to help get my car to tint windows still the people that work that department are jut as awesome as the sales team. Anthony appreciate you man customer service ROCKED. That RDX vehicle is still swimming around in my mind that car is pretty awesome and to be a loaner car to drive was pretty sweet deal. Thank you.

Andrea Gardner

I have taken my Acura(s) here for many years. They are always professional, courteous, and make me feel like a valued customer. I also feel like they try to make sure I'm spending my money wisely when suggesting services and repairs, which I REALLY appreciate! Thank you, Claudia.

Shirley Palmer-Witt

I have owned my Lexus RX350 right at a year and have been thrilled with my experiences with this company. The service department (Earl is who I normally work with) does a great job having my "loaner" ready when I arrive. Josh is who I enjoy seeing for my mobile carwashes and my co-workers are envious of that perk. Vy was my sales rep and continues to follow up to make sure I'm satisfied with my purchase and to see if I have any questions. Top notch company and would recommend them to all who is in the market for a new car. Thanks for the great service!

Gabriel Mains

Austin at MINI service is fantastic but service prices are way too high and the total customer service is lacking in the overall experience. They forgot to reset my error codes on my head unit so had to go back. Brakes were worn after 15k miles. This seems excessive. Yet all I got was “Oh well, it is what it is.”

Bao Vo

My wife and I had a phenomenal experience during the purchase of my wife's Acura MDX. Dan Clinkscales did a wonderful job explaining the features of the vehicle and how to properly use them. He made the entire experience extremely pleasant. He continues to follow-up with us to assure everything is going well. The owner, Bobby Cuillo, even made sure the body shop did a meticulous job when repairing the damage on the front fender, when my wife rubbed against a parking pole. I can't say enough about the service department! Caleb and Jeremy are both AMAZING! I can't tell you how many times I've brought the vehicle in and they continue to impress. They're very patient and make sure all your questions and concerns are addressed thoroughly. They generally provide you a loaner vehicle for you convenience, but if they're unable to then they'll have an associate take you with no hassle. I would highly recommend this dealership!

Kelly Edgell

Scheduled service for a recall and they asked if I wanted the oil changed while I was there through my service agreement! Even though it was early for the oil to be changed this will keep me from having to return again in the near future! Very pleasant experience! Thank you BMW if Wichita!

Wayne Parker

Sold my Honda passport to this group.Andrew V and his team were great to work with

La'Lisa Coley

I give Acura Service Center a 5 because of the great service that Anthony always provides. There is another gentlemen in there that is very kind as well but I have seen Anthony in the service area for the last few years and I have had an Acura for the last 12 years before they became Walser. So I have experienced the service center for many years and watched the staff change as well. I questioned the new service center with some bad service I had had prior to Anthony joining their team but with his great service he has changed my mind about the place. Thanks for all you do out there and caring about your customers! My family and I always enjoy coming in now. Keep him!

Elaine Larson

I recently purchased a used Audi A4 in Kansas City and when it was ready for service I called Walser Audi. They were extremely helpful and I had an appointment in the same week I called. I was given a loaner vehicle and my car was serviced within the time frame they gave me. Looking forward to a long relationship Walser Auto! Thank you!

Beverly Smith

I recently purchased a car and worked with Derek. The service that Derek provided was exceptional. All my questions were answered in a timely manner. Bac was also very helpful in explaining the numbers for financing. I will definitely recommend Audi Walser to my friends and family.

Christopher Hughes

All of the staff at Walser Mercedes were amazing. Very helpful and made car buying how it should be. I picked up a used vehicle from their lot that needed a few minor fixes and they took care of them very quickly. Thanks Cody and all the staff at Walser Mercedes.

Tara Slowik

We purchased a 2019 Audi Q7 Prestige model from Quan Nguyen. He provided outstanding service and quick response to all of our questions. He managed to provide us with excellent financing and was quick to get back to us when we contacted him. We purchased the car from Kansas and we live in Florida. Quan arranged trouble free shipping of the car. We did a lot of research locally prior to purchasing from your dealership. The price we paid for the car couldn't be met at any other dealer!! The car arrived today; exceptional delivery and the driver you selected was superb. Thank you for helping us purchase this beautiful car. We would definitely recommend Quan to any one considering buying a car out of state. The process was flawless. We absolutely LOVE the vehicle!!! Gary & Tara Slowik

Stephanie Crissup

Amy over at Audi Wichita has been hands down the best to work with. She took care of us from beginning to end and we will most definitely be a returning customer. We absolutely love what Walser dealerships are doing for their customers!!!

Audra Bell

Recently I purchased an Acura MDX from Graham Ryan and he was just awesome! Graham was very friendly and answered all my questions. My husband and I had been looking for a car for awhile and we ultimately decided on the Acura due to how great is was to work with Graham. We had been to Audi and the sales team was not very friendly and frankly, rude. Our experience with Graham and the team at Acura was so good that I sent my best friend to him and she ended up purchasing her new BMW from him, too! Thanks for the great service Graham! I'll hopefully see you again in a few years for an upgrade!!

Madison Zimmerman

I had the best experience with Samantha Abbott as my sales associate. She helped me through the whole process and made it as smooth as possible. I appreciate all of the follow-up care that she has given me as well. It has helped my experience with the Wichita Luxury Collection that much better. I highly recommend her!

Donald Magill

Tangela Ross has been our Service Advisor since we moved to Wichita; she does an awesome job! She is professional, friendly, knowledgeable, and addresses all concerns and questions. John Rawcliffe, as the Service Manager, is always available to assist in any way. When we pull in to Walser Lexus, the assistants are always ready to help in any way they can, and the car wash crew has always done a nice job. The Lexus trained Service Technicians have always performed competently and professionally.

marc gregg

The service department is courteous and very professional. They found a few items on my car that needed to be addressed and texted me with a checklist of what was needed and cost. I was able to choose what was critical and what could wait until later. No pressure. They finished everything quickly and my car was back by early afternoon.

Jonathan Fay, M.D.

the best auto buying experience I've ever had. period. the group is great, but the best part is HOW they do their sales, the negotiations are kept to a minimum and great deals are had. a really wonderful experience. I drove 700 miles to make a purchase here and I'd do it again!!!

Monica Stauffer

From Claudia to Earl at Walser Acura; everyone had been nothing but short of amazing. I appreciate everything they had done for me and the service experience for my Acura. Going forward, I will ensure to have all my future service appointments scheduled with them. As well as come back in November after my wedding to hopefully purchase the 2019 Acura RDX... 😍 Highly recommend.

Greg

I took my 2009 328I in for the airbag recall and pulled up to the service door shut it off and tried to pull the key out and it wouldn't release tried to restart and nothing. Went in and talked to Christian he came back out with me and tried nothing happened he went and got a mechanic which got a battery booster jumped it 1st in front then the back and got it going and in all come to find it had 3 recalls on it. They got them all replaced charged my battery and off I went. I just want to say what a great job they did and I guess I was at they right place at the right time to have my battery go down. Great job to Christian and the mechanic ( had Russian accent ). Thank you very much and I recommend them and your company Highly. Thanks again.

Leigh Cauley

I went there for the first time for an oil change, I had mail offer, so I gave them a try! The people were very friendly. The waiting ladies room were very clean and tidy. I didn't have a long wait. First time I didn't mind the wait. Like I said the wait wasn't long. They did a MPIA Multi-Point Inspection. Now I know exactly where and what needs to be repaired. Thank you, Anthony E. Keep up the good work!

Thomas Cottle

I had an excellent experience with Vy at Walser Lexus. I purchased an older GX470, arguably the cheapest vehicle on the lot, however it never felt like that was the case. The car was in great shape, exactly as represented on their website, with only a few minor issues - things to fully expect when purchasing a used car - such as only one ignition key and a leaky oil seal. I simply inquired if there was a second ignition key, and when they couldn't find one they informed me they had put one on order, no charge to me (though I'd have gladly paid for it). The same with the leak - I mentioned it as soon as I noticed it after I purchased the car, and I immediately received a call from Vy and the service team asking when I could bring it in for repair, again no charge (and again, that was not my expectation, but I still very much appreciated it). I have owned several dozen vehicles and have dealt with many dealerships, some positive but most negative, but this experience goes far beyond any other. If I'm still living in the Wichita area when it comes time to purchase another vehicle, Walser Lexus will definitely be the first place I look.

Eric Farmer

We just bought our 2nd BMW from Walser this week and again, it was a very good experience. Jesus knew the car we were looking at, knew the options, features, just all the permutations and helped us order the exact configuration we wanted. At delivery he was able to orient all of us to the features. We are pleased repeat customers.

Phyllis J Logan

We own two Acura's. We had recalls on both my and my husbands cars. His was a recall regarding an oil issue and they are handling it well. One more visit and his will be complete. MY MDX had 2 recalls and each was handled well. I did experience an issue with what appeared to be a chip in the right rear bumper and expressed my concern to the staff there . Wes Taylor was quick to follow up and was very interested in solving the matter and everything was resolved promptly and efficiently . Walser Acura is lucky to have such a capable and personable employee in Wes Taylor.

Cardell Pickens

I took my BMW 540i in to get a oil and filter change and to check on a recall notice. Christian always take very good care of me! He set me up with a loaner vehicle while they worked on my vehicle. And when it was finished he called me and told me it was finished and explained everything in detail.

Jeannette Coble

Great people work at Lexus of Wichita. Anthony Boyle is an excellent service advisor. He listened to the concerns I had on my car and had it all checked, the car cleaned and back to me quickly and efficiently. Thank you!

Erica Weishaar

My husband and I recently bought an SUV and enjoyed the personalized service, the no haggle price policy, and the people who worked with us. In particular, Samantha Abbott was wonderful and made the whole experience feel like a relationship as opposed to a sales pitch. Jeremy Schoepf helped address some of our needs as well throughout our purchasing process and we believe he is a strong asset to the team. We left the dealership feeling confident and satisfied with our purchase and will definitely be recommending Samantha and Jeremy's service to friends and family.

Jane Harrison

I needed some repairs on my Acura RDX, and everyone at Walser did an excellent job of getting the problem fixed. It was finished quickly and everyone I came in contact with was friendly and eager to please.

Steven Cox

My wife and I just purchased a 2015 MDX from Neal McCall - so great to work with through the entire process. Neal went to great lengths to find the car we wanted and was true to his word every step of the way. We are thrilled with the car and know that we will have great service for the after-sales portion of the relationship. If you are thinking about a new car, I highly encourage you to stop by and see Neal!

Debbie Erdman

We bought our first Lexus in 2012, and recently bought a new RX350. Vy Nguyen was wonderful; very professional, knowledgeable and detailed. We never felt pressured by him. Also, Tangela and John in Customer Service always take great care of us!

Jim Hall

Excellent and efficient service. Very easy to schedule appointments, with great follow up. Friendly and knowledgeable staff. I've been in three times since moving to ICT, all for routine maintenance. Although I didn't purchase my car here, they still invited me back for complimentary washes.

Don Reichenberger

Needed to replace 7 yr old battery in my X3. Combined it with an oil change. Service gave me an estimate of the cost of the battery replacement and registering. They also gave me an estimated time to complete the job. Since I was from out of town, they put me in a loaner to run errands while they completed the work. Service advisor was very helpful and freindly, and job was completed on time to my satisfaction.

Flora Brands

Brought my vehicle in for a small issue and it was resolved with professional care and courtesy for beginning to end. The Lexus service brand of excellence is definitely present in Wichita.

Julia Oard

I purchased a 2019 Acura TLX , everyone at Walser Auto Group was amazing. My salesman Sawyer helped me pick out an amazing vehicle that fitted my every need. And he really listened to my needs. After I took my vehicle home I noticed my automatic windshield wipers were not working and I had a vibrating sound from the speaker. Acura Service Department went beyond my expectations. I came from 4 hours away and was staying a few days in the area. Anthony in the service department worked with me and gave me a loaner while they had to get a new subwoofer in, I wasn't able to come back to town during business hours to swap vehicles out so Anthony met me on a Saturday night at 9:30 pm. Thank you Sawyer, Wes, Anthony, Earl, and everyone at Acura for your help. And for putting up with my Humorous and Sarcastic husband Aj.

Name Not_ Important

I took my BMW there for service and the service crew treated me with utmost respect and they were very professional and answered all my questions. My advisor,Mr Christian Mellinger was very supportive and he answered all my questions and he stayed un touch with me while my car was being fixed, he kept me updated and through the whole process. Thanks Walser Auto Campus.

Rachel Gayer

We just bought a used car from Walser today. We worked with Tori and it was a great experience! Car buying can be a beating but she made it so easy and comfortable! We are very happy with our car and our experience! Go see our gal Tori!

Bobbi Warren

Brought my car in yesterday because my "check engine light" was on. Although it took almost five minutes for a service guy to come out, I was generally satisfied with the service. EXCEPT.....I just don't understand why all of the settings in my car get changed. My seat, mirrors, radio station, heat/ac, and headlight settings were all different. Almost got in an accident last night because my headlights had been turned off. Otherwise, satisfied.

Binh Ly

I have an older C300 but it has been well maintained at MB in Wichita since it was new. I have known Jeff Wilson for years and he has always been helpful and thorough whenever I needed service. He definitely is the owners’ advocate and his honesty and integrity is very appreciated. Look for Jeff if you need help with service on your vehicle.

Alan Porter

Sales staff was very pleasant and cordial. It was very relaxed and we appreciate this very much. Pleased to have the general manager stop by and several other managers convey their appreciation for our purchase and questioned us if we needed anything more from their dealership in any way. Top notch. We hope our journey with Walser continues on the same path.

Barbara Bunting

My Acura MDX was in for regular maintenance. They worked my schedule for a loaner. The service video was sooooo impressive! Wish everyone did this! I appreciated the estimate and approval process. I was running late at pickup snd tech met me outside. Very friendly. Awesome experience. Current tech is such an improvement over previous person!

kimberlyjj1

Mr. Lance Garrison provides impeccable customer service! He sincerely cares about his customers. We appreciate the integrity, and this kind of service should be present in world it is what makes lifelong happy customers. Mr. Garrison is exceptional!

Justine Ratcliffe

The whole team are amazing examples of how customer service should be handled. Thanks for always taking care of me. They remember my kids' names and always greet me with a smile. I love videos they send me now when reviewing what needs to be done with my car.

George Mason

Morgan was very helpful and professional as usual at Wichita Audi. A new feature of videoing the inspection and relaying it to the customer was very inciteful as to future needs, Thanks again for the great service and customer care.

Cindy Vonderheide

I brought my 2018 RDX in for an oil change and tire rotation yesterday. Anthony was excellent in handling my needs and I was in and out in an hour. I mentioned that I needed a car wash since we had just driven back from Colorado earlier in the week and the RDX had bugs all over the front. Even though the vehicle was washed, when I arrived home, it still had bugs all over it. Whoever wiped it down had to have noticed the bugs and should have rewashed it again. Since we live in Northwest Wichita, I cleaned them off the best I could without taking it to the car wash. I would recommend that in the future, whoever is wiping the car down be more attentive when doing their job. Thank you. Val Vonderheide

Elizabeth Fowler

I've been looking for a nice 4 runner and Vy found one for me. Lance was helpful as well. Scott was able to get me a great deal on what I wanted. Anytime i need service, Anthony is always great. A+ all around! I would highly recommend buying a car from here!

Beverly McKibban

I am very pleased with the mobile car wash!! Alex Nguyen came to my office to wash and clean my car. The job he did was WONDERFUL. My pretty red Lexus was shinning, both outside and inside the car. My co-workers are very jealous. My husband and I have used the airport shuttle several times in the last year. What an awesome Luxury this is for both of us! The drivers are very polite and on time. Takes some stress out of our flights. THANK YOU.

Stephanie Greer

I had a great experience at Walser BMW thanks to my wonderful sales person, Peyton. She was very informed and made the entire process very easy. Thanks to Peyton for all of your help and going above and beyond! I love my new (to me) car!

FARMER TIM

Our recent auto purchase/search included a visit with LUKE at this Acura dealership. He was fun, informed, and very knowledgeable about all things MDX, which impressed us. He made us very comfortable and confident about sharing with him. Kudos to him and best wishes for continued success. T & D.

Sandra Broadstreet

Anthony Boyle was a pleasure to work with during my last service visit. He was knowledgeable about various service questions I had and was very helpful in getting me the best pricing for the additional service work I had done. He's a great addition to the service staff and I will be contacting him when it's time to schedule my next service visit.

Johnnyg Lexus

Brought my LS in for some simple fluid services. Service Rep was polite and service was done in a timely manor. Waiting room is comfortable. Contact with some sales people was nice no hassle. Someday hope to purchase a newer Lexus from them.

Watchmen Andrew

My car overheated on my way to Wichita. I got to my hotel. I waited for my car to cool down. I called BMW to set up a time when they could find out the problem. As soon as I called I could Could tell that this was gonna be a new experience. I knew I couldn't get my car in on a Sunday but they promise me that it would be taken a look at 1st thing Monday mornin. Carrie was agent that took great care of me,she even arranged a valet to come pick me up and bring me to my car. She also was in communication and spoke with my warranty. If it was not for her I do not know what I would done. She is trully an asset to your company and she is passionate and trully does care. Thanks again for treating me like a customer is supposed to be treated. wisdom one that handled my situation

Carrie Hansen

Austin and Alec helped me feel at ease when I brought my daughters car in for a full inspection. I wanted to make sure the car was in top condition so I would not have to worry of her being stranded on the side of the road. Alec spoke with me and I felt he was true and honest that the car was and let me know what I need to get done in the near future! Thank you Austin and Alec!!!

Scott Tremble

The Porsche team is amazing! Keep up the great work!

Robert Yunk

The purchase of my new Audi was very professional. The salesman was very knowledgeable of the vehicle and the process. I received a tour of the building and was amazed at all the provisions for the customers. Everyone was very polite and attentive. A very rewarding experience. Thank You.

Noah Parr

I had been looking for a car for such a long time and finally stumbled on a Buick Regal GS. I went ahead and took a look at it and my guy Quan had done a fantastic job of getting the process all set up for me. He was outstanding! He did everything professionally yet made me feel as if I was a buddy of his. He got the things needed to get the car ready to purchase and was patient for me to get all necessary paperwork for it too. If I could, I would give this man 6 Stars!! Thanks a ton Quan!

Cindy Wilder

We just bought a new car from Walser. The experience was AMAZING!!! We were treated to a friendly kind and efficient staff. I want to personally thank Bac Ta for all his help. He handled everything for us, including a time crunch to get our vehicle here in time for a family trip. Bac made this the best buying experience my husband and I have ever had.

Angelica Campa

Customer service was spectacular! Josh, Acura manager, was patient and understanding when we had questions and concerns. Anthony, service manager, was generous and helpful when having our Acura serviced. We were disappointed with the Acura manufacture. My low milage vehicle needed an expensive part replaced that other low priced models need replaced when mileage is outrageous.

Clinton Lee

I worked with Austin in the Audi service department to take care of an issue with my Audi A6. Austin kept me updated with the status of my vehicle and was very helpful in ensuring that all work needed was explained. I truly enjoyed my experience working with Austin through this process.

Bobby Singh

My vehicle was repaired to my expectations even though I was just driving through the state, being out of state. The problem was diagnosed & repaired as desired. Love them & Shay was awesome as he kept me updated on the vehicle status. Will definitely recommend them to anyone.

Brad Mehlinger

I purchased a used 2004 ZHP sedan from OKC earlier this year. A couple weeks ago, BMWNA sent me a notice indicating my car needed a recall completed for the driver side airbag. I stopped by the Service desk while I was there purchasing parts. A service appointment was scheduled, kept and completed with zero difficulty or hassle. Everyone at Walser BMW is top notch.

Naomi Sevart

We had the pleasure of having Nick Rupp as our customer specialist. He was very accommodating with our schedule and quick to communicated in a timely manner. We truly enjoyed our experience and recommend him and this dealership to anyone looking for a vehicle.

Tom Jarrett

I had a very good experience picking up a new 2019 BMW M4 I had ordered, and included trading in my 2015 M4. The staff was very fair and helpful in getting the deal done at a net cost that was fair and acceptable to me. The new M4 is fantastic. Many thanks to the Walser staff!

Chris Majors

I’m very impressed with the Walser experience. Their “model” works out well for the customer. I never feel like a victim of typical car sales “shenanigans”. I also appreciate working with an experienced (classy) individual. Mr. Lam Nguyen is top notch!

Eileen Phelps

This was the best car buying experience I've ever had! Austin Barnes assisted me with the purchase of my 2015 TLX. He picked up on several features through our conversation that would appeal to me about the TLX. I'm familiar with financing options and additional products available because of my profession. I was upfront with Austin about what I wanted and that my time was very important to me. He respected that and we moved through the process very quickly. I also felt he was an advocate for my business. That made a difference to me!

Sreenaresh Gopu

I worked with Cody Hutson (Mercedes Benz Wichita KS), he is a very nice person, calm and straight forward and give him 5 stars. I would also thank Taylor and give her 5 stars, she was kind enough to pick me up from airport even when my flight was delayed by 3 hrs (was travelling from Seattle to pick my SUV). Both Cody and Taylor were gracious and went extra length to stay even after showroom hours and finish the transaction for my GLE 300d. I would have given 5 stars except for couple of misses by the dealership in getting the vehicle the way I wanted and couple of communication improvement needed. they are not major issues but room to grow for the dealership. I would definitely recommend Cody and dealership.

Michelle Britting

Amy and the team are absolutely wonderful! They were really interested in finding the vehicle that best fit what I wanted. I was turned off of car buying from the pressured sales pitches at other dealerships but they really do a great job at Audi! I reccommend Amy and Bak for anyone looking for a new vehicle!

Donald Kimball

I am on my 4th Acura and have always had excellent service from the Wichita Luxury Collection until recently. I currently have a 2012 RL and had to have some minor warranty work and a service performed. It took me five phone calls to make the appointment, no one seemed to be able to answer the phone at the service desk, and they did not return phone calls. After I did manage to eventually make an appointment, I dropped the car off at 7:30 AM and was the first customer of the morning. I explained the problems with the car but when the service adviser entered my stated problems into their system, he entered them inaccurately and even entered some that were NOT problems my car had. The adviser, rather than correcting his errors, had ME write on their form, next to his erroneous statements, an explanation of each of the problems my car was having. (Perhaps that was method? No record of the real problems in the system?) Before leaving, I was told that i would be called in the afternoon and that the service department closed at 5:30 PM. At 5 PM, I had not received a call, so I called them. As had been the case several times before, there was no answer at the service desk. I called several times and eventually, at 6 PM the receptionist told me that she would have the Service manager call me that evening. Not surprisingly, that call never came. This is not the first time situations such as this have occurred. Phone calls not returned, phones not answered, no communication or updates when they haven't completed work on time or when they stated they would. It seems that they let their Acura customer service decline when they took over the Land Rover and BMW dealerships. It's sad really, I once was a raving fan of the Wichita Luxury Collection but I no longer trust them and will be taking my business to one of the dealers in the Kansas City or Tulsa areas. ***I must let everyone know that upon learning of my concerns and disappointment with the customer service I initially received, the Wichita Luxury Collection went out of their way to make things right. They made certain that the rest of my experience with Acura service was outstanding! Way to go Wichita Luxury Collection, thank you and I Will see you at my next service!

David Gatz

We just purchased our third vehicle from this dealership. Their focus on customer service is just refreshing. Issues can arise on anything you buy. The issue isn't the issue but rather how it is addresed/resolved. My experience with them regarding this has been fantastic. They have been wonderful to work with.

Houston Latham

Expect to spend some $$$$ if having service work done. There customer service is great, they will provide a ride and return trip to wherever you need to go. Or they will provide a loaner vehicle. I have had my 2008 335xi serviced at a few other shops and the results are what you pay for. I trust Walser to get the job done right the first time.

Terry Cushenbery

After several emails we went to dealership to checkout a used car. The car was ready as promised when we arrived. Lance, even though it was 15 degrees, met us at the curb and presented the car and answered all of our questions. Do to temperture we move inside to Lanse's office. We were taken care of with the professionalism as if we were buying there most expensive new car. We were very pleased with the entire experience and would recommend Walser (Lance, our sales person) to anyone looking for a new or used car. Terry

Randall McNutt (Randy)

I came from out of town with little notice. I called and Vy answered the phone. I told him I found a vehicle from CarGurus and he verified that they still had it. Once I arrived, the car was already out front and ready for a test drive. My credit isn’t the most perfect due to some unfortunate circumstances but they worked hard for me and found the right creditor to meet my needs. They also went out of their way to thank me for being in the military and they have plenty of veteran experience of their own (Navy retiree was the GM). Excellent service, not to mention they had plenty of coffee on tap. Would recommend this place 10x over.

Robbin Jones

I rarely buy a new car and one of the primary reasons is because of the games dealerships play with buyers. Walser Wichita Audi was the best new car buying experience I ever had. Quan Nguyen was prompt to answer my initial query about a vehicle shown on the dealership website. He answered all my questions in a very pleasant and relaxed manner. There was no pressure when I was at the dealership and no hounding phone calls when I was not. I checked prices on comparable vehicles in several states with multiple dealers and Walser’s “no haggle” price was the most competitive from the outset. Bac Ta was also great to deal with. Most sales managers are the “bad cop” in the games played by most car dealers. Bac was friendly, polite and non-combative . A great experience overall - Walser is at the top of my list for the next vehicle I buy. It was well worth my time to drive several hours to purchase a vehicle from Wichita Audi and Quan. I highly recommend these guys!!

Mary Alice Morgan

I love driving my Audi, and the excellent customer service adds to the positive experience with Audi Wichita. Morgan does a great job, too. She's very friendly, professional, and personable.

Sungpil Moon

I had a really nice time in Mercedes Wichita, and I bought my new Mercedes and this Mercedes is in great condition. Everyone in this shop, they are really nice, good service and seems they love what they are doing. It was really a great choice that I purchased my new car from Mercedes Wichita. Thank you so much again.

Laura Bowers

I have had a service appointment booked for over a month to have side moldings applied to our new car. We live 2 hours away. We were scheduled at 8:30 a.m. and told that it takes about an hour for each side to complete. They quoted the car should be done by 12:00-12:30. Well, needless to say, they hadn't even started when we came back to pick up. I heard all kinds of excuses like its the end of the month and it's a busy time, plus several other excuses. We left the dealership at 4:45 with a finished vehicle. I don't want to hear excuses. I was extremely disappointed with their timing on this matter. What good does it do to schedule so far in advance?

Mark McLaren

Unfortunately, I didn't end up buying a vehicle here, but the shopping experience was so good I still want to give a review. Chelsea Mackey was so helpful and knowledgeable in helping me narrow down what the best vehicle would be for my family. If my needs change or they get a vehicle that suits me better, I will definitely be back!

Sara Erway

I recently purchased Mini Cooper , called made appointment for service , young lady who helped on phone was very nice. However I arrive for service go to Mini only to find out after going to every door and resorting to calling, I have to go to BMW, this would have been good to know .The young men who finally greeted me were ok. I think customer service could use refresher course.

shirley ferguson

Acura Family, I would like to express my sincere appreciation for your excellent customer service. We purchased our vehicle from your location, and from the beginning, we have received nothing but the best of service. On our last visit, we were openly received by your employees. Our concerns were heard, acknowledged, and taken care of in a professional manner. My husband and I would like to acknowledge two of your most outstanding customer service representatives, Claudia and Dustin Forsberg. These two individuals should be recognized for their exceptional customer service skills. If your company offers any form of awards, I would like to nominate these two individuals. Let us not forget the representatives that sold us the car, Earl Wood. Thank you, sir, for always greeting us with a smile each time we have returned our vehicle for service. You are a true gentleman and represent yourself and the Acura company in an excellent professional manner. Your professionalism is something others can learn and grow from. Thank you, Acura Family, for hiring such exceptional employees. What can you do to help you ask? Never let these three employees leave your company; they are one of the reasons why people return. Mr. & Mrs. Neal Ferguson

Roger Gibson

The Service and Sales Depts. are at another level above what you experience at other dealers. While servicing our older Lexus, The sales team helped me look at later models. A week later, they gave us a fair deal on the trade and we are enjoying our new generation RX 350. At Walser Lexus you get the quality experience to match the high quality of the cars.

Patrick Garçon Dawson II

Every time that I bring my Audi for service at The Wichita Luxury Collection, I'm always impressed with the level of courtesy and quality workmanship received. I am so excited to see the new Audi showroom. I tell all of my friends about Audi and my experiences there, you guys are #1!!

Kevin VeeYou

Ran into a little problem with paperwork and it wasn't even my sales advisors fault from the start. However my sales advisor (Michelle Anderson) stepped up assisted me in correcting the problem promptly. I really do appreciate her. I Really do. She totally went out of her ways.

Justin Price

I just wanted to say thank you for picking me up at the airport when returned from my trip. That was so nice to have you right there when I arrived at the Wichita airport. I feel that I must give extra credit to my driver, Jack Masterson, who called me as I was walking off the plane to let me know he was there, what he was driving and asked me what I was wearing so that he would be better able to identify me so that he could pick me up without me having to wait while I was looking for me. This facilitated the whole pick up process. Jack was very professional, polite, a very good driver, and even asked which exit I used to arrive at my home. Lexus is very fortunate to have a person like Jake represent your outstanding company. I will continue to use this fantastic service.

Sarah Van Asdale

We just bought our 2014 Acura RLX last month and must send a special "Thank You" to Vu for making our car buying experience such a quick and easy process. Just tried out your mobile wash on July 1st and all I can say is AMAZING!!! ALex Nguyen did a fabulous job - meticulous with my car both inside and out!!! I could not have been more impressed with Alex - since it was my first experience I really appreciated his patience and positive attitude. He is a definite assett to your staff!! I will definately use this service again - a GREAT idea.

Lisa Catanese

For 9 years I have dreamed of owning a Mini Cooper. My husband and I live in Louisiana and couldn't find exactly what I wanted locally. I found my Countryman online and had an amazing experience with Mathew. He walked us through the craziness of buying a car online with confidence. Eric was a sweetheart to deliver to us since we were in the midst of having our first grandchild and couldn't make the trip up to Kansas. I would recommend the experience to anyone! THANKS SO MUCH Mathew and Eric!!!

zakir hossen

I have 2013 BMW and it needed to replace the engine. BMW will cover 70% and I had to pay 30%. I asked them to give me some discount since it was not my fault that BMW gave a faulty engine. The told me we will do some discount, so told them to change. After everything done I had to 3400.00 out of my pocket which 30% no discount. This is very disappointing. Rather than that everything is good here.

Mike Kendrick

The service staff and the Technician who worked on my 15 TLX were very knowledgeable and helpful while my car was having troubles over the weekend. Got the car to them on a Monday and had it back that same evening. They made and inconvenient situation very tolerable.

A.M. Holladay

Like most consumers, we did our homework, then decided we wanted to look at the car --and didn't want a bunch of hassle. The Wichita Luxury Group and sales associate Jonathon Graves made the process very comfortable and (almost) fun! We've heard good things about the dealership, and the accolades were proved correct! Add us to the list of very satisfied Acura TLX owners-- and especially happy about your dealership! The competence, professionalism, culture, and approach to customer service have made us raving fans. You've raised the bar on a creating a satisfying buying experience.

Josh Remacle

A great, straightforward car buying experience. Amy greeted me when I first walked in the door, listened to what I was looking for, and helped me find my dream car. Her and the sales team worked together to get me the financing I was looking for so I could drive off the lot w/my A6 before Christmas. Thanks, Amy!

Michael Banks

I went in not knowing what was wrong with my RX350. Talked with advisor and she sent the car back to be checked even though I didn’t have an appointment. Less than an hour later I had a new battery (the problem) and a clean car. Great service advisor and service.

Kristian Lashendock

Amy Ruschen made my car buying experience very pleasant. She was patient and helpful with getting me the best loan possible. She turned what could have been a hassle a very welcoming experience. She went above and beyond to be the best she could be!

Joy McLain

Angela was great to work with on my standard maintenance visit. I received a video of the work being done and was also asked if I wanted and agreed to some "additional" work on the AC. As always, a pleasant experience.

Vu Channel

Vy was very helpful not only on selling the car, but very helpful when come in for service (my experience from my previous Lexus rx350 that I bought two years ago). Paper work was ready for me to sign by the time I got in. It took me not even an hour to get it done and got my car drove out the lot. The problem was the light tinted glass that said online, but the glass was not tinted, but Vy promised to follow up this issue.

Dee Ann Lightfoot

Big Thank you to Austin. I had concerns when I moved from California to Kansas. I’ve always had the same service advisor but now I have a AWSOME new one. He took such great care of us: me and my Mini. He walked me through each step of the way and made sure my information was transferred and correct. He actually caught a mistake that was made in CA. I couldn’t be happier to have Austin be a part of my Mini Family. If I could give him 10-stars I would. Thank you again Austin!!!

Jim Matras

Quan and Bac were great to work with. They made this a very easy deal to get done on my new Audi RS5. I drove 754 Mike's each way to do business with Qaun and this dealership and it was well worth the time and effort. A great car buying experience.

David Shaffer

Walser has given me the best experience I've ever been through. They will not compromise when it comes to the cars they sell, or their customer service. I will always recommend anyone to this dealer and trust that they will have as great of an experience that I have had.

David Weaver

I have always had great service but things seemed to have changed significantly since I was last in. Scheduled an 8:30 drop off of my vehicle and to pick up a loaner....Waited 5 minutes in the bay for someone to greet me and then another 10 for someone to get me on my way. I know it doesn't seem like much but not the prompt attention I have come to appreciate and expect and also would have been very frustrating if I had had an appointment to get to in a timely manner. (There were no other customers dropping off at that time btw). Told them I needed my car to be finished by 2:00 - it was just an oil change. Got a call that my car was finished at 4:30 and when I arrived, it actually wasn't completely ready in that it hadn't been washed which means another 30 minute wait. I couldn't do that so took it as is. In the end, disappointing service - especially given what I had been used to in the past.

Debbie Massey

We were very happy with the service. Not once did they ask for our phone number and call us every day. It was on our terms without harassing. Very pleasant deal as we own a motorcycle dealership we have an idea of how we want our customers treated.

Jay Maynard

I found my used Mercedes from the Mercedes-Benz USA preowned inventory site. Austin Cole was prompt about answering my inquiry and always came back right away with answers to my questions. The deal was completely hassle-free, and came in at the price I'd asked for. I started the process on a Tuesday, and when I went into the dealership Saturday morning, the car was ready for me and didn't need a thing. I was in and out in two hours. Would I drive 550 miles to buy another car from these folks? Damned right I would!

Rick Rowe

Anthony "Raider" handled my visit very professionally. He was courteous and efficient. The service was done exactly a I requested and at the end the car was presented to me with a fresh wash job and looking pristine.

Robert Litan

Walser Lexus provides first rate service. Techs are always well informed, the work done is on time and well explained. They clean your car perfectly after work is done. Waiting room area is the best

Esther

Jenna was wonderful to work with. Based on what we were looking for, she matched us with the perfect vehicle. She was so knowledgeable, considerate and upfront. Thank you Jenna!

Diana Hill

Every 10 years I upgrade my mode of transportation. Even though I didn't buy a high end luxury car, I was treated just like any other customer. Everyone so nice and accomodating. No pressure, no fancy talk, just exceptional salesmanship. Thank you to everyone.

Sharon Morton

I appreciate that Walser Lexus was able to schedule an appointment the same day I called, since I have to drive four hours one-way from my home (but was in Wichita for other business.) While they handled a recall that I wasn't aware of, the main thing I came in for was to get my second key bob programmed. I was told that the key bob that Walser mailed to me after buying my two year old Lexus earlier this year, was registered to another vehicle (?) and they could not program it for me. This will necessitate another trip to Wichita (or to Joplin, MO). I'm hoping they remember to mail me another key bob. I mentioned that the 'low tire' light had turned on while driving there, but no one could tell me which tire was low. I noticed that Walser had a special discount on a set of four tires until October 31st, so I asked how much tread I had left on my tires, and no one seemed to know that answer either. I would think those items might be noted on the work order/paperwork.

Charles Willis

The service department went out of their way to get Acura to cover the cost of a repair, even though i was just out of warranty. The actual work was completed very quickly and the work was done right. I want to specifically thank the service manager Claudia for all of her help.

Neal Crowell

Chelsea Mackey at Walser Acura was a terrific partner for my wife and me as we looked for a good used car for our high schooler. Walser had affordable and great options for us. We looked online and sent her a text of the two cars we wanted to test drive and she had them right out front. We received the same tremendous service for an $11,000 purchase as we did for our Audi and Mercedes. They both came from Walser. Thanks again Chelsea. My son says we need to give the Porsche team a chance next time.

Baconsquarefarm Pigtail

We worked with Blaize on buying our new to us Lexus RX 350 ~ upon walking in the front door and being greeted by staff it was incredible experience ~ Genuine friendly people who were happy we walked in the door. The entire process was smooth and Blaize, Allen, Scott, Sawyer were outstanding people. This was our 2nd experience buying a car from Lexus of Wichita and will not be our last. Highly recommend this dealership if you are in the market for new or used vehicle. Thanks again, Blaize you rock. Tanya for Pete as well.

Susie Richardson

Clay Stout come out to my home to do my Lexus auto wash when ever I schedule it and does above and beyond every time he comes... this is the best service they offer to every one that purchase a car from them.. I use it at least once a month.. I also love the service for the airport suttle. These services they offer makes me very happy that I purchased my car from them.

Wendell Skinner

Acura of Wichita provides concierge service that always exceeds my expectations. The service advisor was courteous and knowledgeable. He gave me reasonable recommendations on how to keep my Acura running well. I will continue to use Acura of Wichita for all of my car’s servicing! Jan 4, 2019 - Another visit to my friendly Acura dealer. Anthony was once again a courteous and knowledgeable assistant. Drove in to get new tires and the Acura died in the driveway at the dealer. Turned out the battery chose that moment to quit! Anthony got me fixed up and back on the road in a reasonable time. Thanks to Acura of Wichita for great service.

Kendra Collier

I recently brought my Lexus to get serviced. I was very impressed with the service provided and the care that I received. Anthony (in the service department) really went above and beyond to make sure my vehicle was perfect!

John Smith

Our families experience at Mercedes Benz of Wichita was outstanding. First, I would like to thank Christy Veira our sales consultant for making our most recent purchase a pleasant one...great professionalism & customer service! Furthermore, the entire sales staff was very accommadating and ensured our buying experience to be a great one (Third car purchased/Fourth car maintained).

Aaron Sulzberger

I came in late in the evening to look at a used Range Rover. Derek and Angela stayed well past closing to finish the transaction for me. They were very pleasant, easy to work with and no pressure. Excellent buying experience, very nice and modern facilities.

Bob Kreutzer

Carrie did an excellent job of detailing the service required and options for my consideration. She continued to communicate with me as other problems were discovered. We judge the work performed was quality, value based investment in our vehicle.

Casey G.

The Q5 I had been looking at had already gotten sold but luckily they had several others in the year and style I wanted - Amy was great to work with for the test drive and purchase process. The Audi was wonderful to drive home, especially with the TDI fuel range!

jim johnson

I called Walser Lexus this morning to get my NX Hybrid in for its 5k check up and factory recall for the afternoon and they scheduled me in as I was already making the 90-100 mile trip from Salina. I was very appreciative of the quick appointment and they also got me a loaner car for an hour and a half or so while the work was being done. No glitches today and Walser gets an A+ for this visit.

Mike Healey

Living in Fort Worth, Texas, I searched the entire Nation for a specific (used) Miata I wanted to buy for my wife. We found the exact car at Walser Auto Campus in Wichita, called and spoke with Vy Nguyen who could not have been more helpful. Two days later we drove up to buy the car, again receiving great service from Vy. After returning home I noticed tires that looked OK where actually quite old. I called Vy again, stating I loved the car but could not return to Wichita again just to address the tires. He immediately apologized and sent me a check to cover the cost of replacement tires. It is a 6 year old car and I was an out of state buyer, yet Vy (and Walser) stood behind my purchase 100%. All I can do is provide this review. But I highly recommend this reputable dealership, and do ask for Vy!

mike pfeifer

Had a great experience traded in my Jetta for an A4. Amy was great helped me a lot.

TheSib

Josh Hamilton is a fantastic salesman and a pleasure to work with. He's honest and trustworthy, who does what he says he'll do. He worked with me on finding the right car (RLX Hybrid) and worked the purchasing process into my busy schedule. I couldn't be happier with the whole process. (I've actually purchased about 5 cars from this location, and they all have been good experiences.)

Kathy R

I was very pleased with the customer service I received. I was in for an oil change but was strapped for time and they got my car inspected, the oil changed and detailed nearly an hour before my deadline.

Jamie Wood

Could not be happier with our experience at Walser Land Rover. First purchase with Walser Porsche was wonderful and second purchase with Walser Land Rover exceeded expectations. Could not recommend our Jaguar Land Rover Customer Specialist GARIN EGERTON enough. He went above and beyond. Thank you.

Tim O'Bryhim

When I took my Mercedes in to get new tires I had no idea they had a $75 discount that month... They didn't have to tell me about it, but they chose to mention that if I waited a day longer (which was my original plan) the discount would expire. That's good customer service!

Samantha Lucciarini

Every person at Lexus is customer service and customer experience focused. They genuinely care about doing what’s best for the customer. You feel that every single time you visit! I’m a repeat customer and will remain a loyal customer!

Clint Burpo

Satisfaction guaranteed here, folks! It was a real pleasure to get to know and work with Graham Ryan in the purchase of our Acura. From his very first contact with us, I felt like he was a friend who was sincere in wanting to make us happy. And it doesn't stop with the signing. I know we can call him anytime, and I will look forward to seeing him and his team every time we bring our RDX in to be cleaned or serviced. Great to be part of the WLC family!

Devin Crump

I worked with James yesterday and he was phenomenal! He answered all of my questions, was very knowledgeable, and made me feel at ease. I look forward to working with the Lexus dealership in the future.

bob futo

I recently purchased my new Cayenne from S A P. I was actually helped by 3 people, Bruce, Lam and Travis. I have been in sales most of my career, and to say the least I critique EVERYTHING! For me to find 1 positive thing in a sales experience is rare, but for me to NOT find anything negative, is utopia! Absolutely the most FUN, PLEASANT experience I have ever had with ANY purchase. Product knowledge, communication, the whole journey from start to finish was prime. Oh yeah...did I mention my new Cayenne? WOW!! If you are considering purchasing a car, and you live in town, this a NO-BRAINER. If you live out of town, it is WELL worth a trip in to see these guys. Thanks again, Lam, Bruce and Travis for setting the standard!

Patrick McGrew

Both Zaza at the Acura dealer and Lance at the Lexus dealer with extremely professional and helpful! I would have probably purchased an MDX, but am very happy with my Highlander! The manager at the Lexus dealership was great as well! Highly recommended experience!

Rita Anschutz

The people at Walser we’re more than just sales people. They were genuine and fun to talk to. Not pushy in the least! We came away with a great car at a great price!

Eric Minckler

Absolutely great experience with the purchase of my new car. Quan was great to work with, and there were no surprises. Absolutely did as they said they would. Would highly recommend to anyone looking to purchase an Audi!

margaret kessler

The actual service to my vehicle was excellent. My only concern was the loaner car that I received had the fuel light come on immediately after leaving the parking lot. Luckily I had time to stop and obtain some fuel before I had any appointments. Is this a norm?

Anna Anderson

I recently purchased a 2017 Acura RDX and found my experience, from my first inquiry to driving my new car away, very satisfying. Jesus Carrasco, the Sales Agent who worked with me throughout the process is excellent. He is extremely professional, attentive, and respectful of my time. He is also very knowledgeable about the car I selected, especially in regard to the multi-faceted tech package that could easily have felt overwhelming to me had it not been for the help Mr. Carrasco provided. Nick Chanminaray was a wizard with the paperwork and did an excellent job of explaining options. Both gentlemen were terrific. This car is my 3rd Acura, all of which I have purchased from the Scholfield group and I look forward to the the continuation of excellent service I have experienced over the years.

Derek Seacat

Christian and the team did a Super job of servicing our X3 M40i. The car was returned freshly washed and vacuumed with no trace of grease, oil or hand prints anywhere - the kind of service that I have come to expect from the best at Walser's.

Courtney Hovey

I recently purchased a 2011 Pre Owned Certified Acura TSX from Jeremy Buckle. The overall experience was enjoyable and even though my situation was difficult, he handled everything which made it completely stress-free for me! The perks from buying a vehicle from the Wichita Luxury Collection are honestly priceless. I wanted some things on my vehicle fixed and not even a week after having my car they came to my work, picked up my vehicle, left me with a loaner car, delivered my car back to me and even detailed it..all within a matter of hours! On top of numerous other perks, the fact that if I ever have car troubles and The Wichita Luxury Collection comes to me helps me rest assured every night, especially if my husband is out of the country deployed and can't help. I always feel comfortable walking into The Luxury Collection and talking to Jeremy Buckle. I highly recommend anyone looking for a new or used vehicle to go down there and ask for Jeremy Buckle, I assure you you will not leave unsatisfied. Thank you The Wichita Luxury Collection for everything!

Melissa Musgrave

Had a recent service appointment to fix some interior rattles after having some hail damage fixed at another shop. The issues were quickly diagnosed and fixed and my car is 100% again.. my service advisor Emily was awesome!

Charlie Mim

My Acura RDX had scheduled maintenance at Walser Acura Service Center in May. Service performed a good job, upfront estimate on cost, no unnecessary replace parts. Car was cleaned up and dry off. Nice lounge and showroom.

Dana Fleming

I want to thank Clay Stout, a mobile wash technician, for doing such an outstanding job on our Mercedes. It is so convenient to have Clay come to our home to wash our car. No more waiting in long lines at the car wash! Many thanks to Clay and the folks at The Wichita Luxury Collection for making owning a Mercedes such a pleasure!

Verdell Ottley

Exceptional service, as always with Walser Acura! Whatever the question or need, Anthony in the Service department is available and quick to handle all the details! Great communication throughout the process, plus the benefit of being provided a loaner car with service is invaluable in today’s workplaces and lifestyles!

Harrison Randolph

Took my Mini in to the Mini of Wichita dealership just to the get the oil changed. Austin is extremely helpful and fun to talk to. The oil change also went much faster than expected! Thank you!

Barbara Cramer

Jeff Kastning in the Lexus service dept has always exceeded my expectations. Every time I go in. I get a complete break down of check up list. And he works with me when I can only do part of the list no pressure.And I know when it's time for me to buy a new car it will be a Lexus. My car had been extremely reliable . You just can't beat the service and quality .

Corey Ford

Mathew Salyer at Walser mini treated us great from start to finish during our car buying experience! The service team (Christian Mellinger) went above and beyond taking care off our needs. Thank you, we will be back.

NORMAN ABERNATHY

I was taken care of by jeff Kastning in a very efficient manner and he answered all my questions. He got my car in for the recall and returned to me in good time. My experience at walser campus has always been in efficient manner. Jeff has always taken care of my needs in a very efficient manner, I got my car back in good time and it was in very good condition.

Will Eckels

I have always had exceptional service and have been treated with respect at Walser's. Mathew and the gang at the Mini Cooper dealership are second to none. I just bought my second Mini from them and I am very happy!!

Luke Wetta

Racheal and her team in the service department did a fantastic job assisting me with my recalls on my Lexus! They were very accommodating, polite and respectful.

Steve Leis

To keep this short, I specifically went to look at the cheapest car they had on the lot, and I feel like I was treated the same as the guy buying the most expensive car. Sawyer was great to work with and made it a very smooth experience buying a car from Walser.

Cary Wangelin

Update on the service from Scholfield. Jeremy Buckle has not stopped after the sale like most sales persons. He has been calling me and letting me know of some of the services provided by the Wichita Luxury Experience and just to ask how it's going. WOW, again much better than any of the previous new car buying experiences I have had. I cannot believe this level of service. A rarity in the present realm of thanks for your money now get lost attitude of many sales and service providers. Oh, and a recall notice came out on my new MDX and the service department handled it as expected. . The services provided for my transportation to and from work and the MDX cleaned before delivery is another great benefit to their services. Other service departments put a paper down to keep your floor clean these guys actually vacuum your car out! Awesome. Jeremy Dawson handled al of these issues and arrangements proficiently and professionally.///// I have been looking at cars for a couple of months and was interested in an Acura MDX. I went to Scholfield with the intent on test driving an MDX and buying one somewhere else because of a bad experience I had there 10 years ago when I was shopping for a TSX. Jeremy Buckle, one of the sales reps there, offered us a test drive. I found it refreshing after shopping at the other dealers in the area. Jeremy was very new but more knowledgeable of his product line than any of the sales staff anywhere that I had encountered thus far (8 or 9 other sales persons in Wichita). His willingness to help, work with me, professionalism and ability to adapt to all situations I put him in made the sale for me. The service he provided was exceptional. There are very few places that know the meaning of service anymore but, Jeremey and Scholfield auto plaza hit it out of the park! Awesome experience. When it’s time to buy a new car again, I know the first place where I will be looking.

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