Reviews of Beyer Kia. (Car Dealer) in Washington (District of Columbia).

Beyer Kia

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Car dealer

Car dealer

1125 W Broad St, Falls Church, VA 22046, United States

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Information of Beyer Kia, Car dealer in Washington (District of Columbia)

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Reviews of Beyer Kia

Alyssa Farrell

Wonderful dealer to go to for a Kia! I was helped by Carlos, who went above and beyond for me. Not only was he friendly, he was also super helpful! John also helped me out as well with the paperwork process and he was just as great. Wonderful people here. Quick & effective communication and friendly service are two important things to me, especially in a big purchase, and they were better than my expectations. Never purchased a car before and this dealership was quick and easy. I spent more time in traffic than I did filling out paperwork. I got a beautiful 2022 Kia Seltos here and it runs wonderfully. I have nothing but great things to say about this dealership!

Reginald Thomas

I've had my '21 Telluride serviced here twice and I am satisfied with their service. My 10k mi & 15k mi services were done here. The oil changes, filters, and other items were done correctly the first time so far. Added Bonus: if you live within a certain range of the dealer, you can drop off your vehicle and the dealer will call and pay for you to Uber back to your home/office. Once your service is complete, the dealer will call and pay for you to Uber back to the dealer to pickup your vehicle. Great option for active owners. My service rep was Shwan and he did an excellent job. I recommend this business and location.

Gizem Karadeniz

I just purchased my 2023 Kia Seltos from them. I had the pleasure of working with Kamiran help me through the process. He was patient, informative and super helpful! They listen and they’re accommodating. It was very easy purchase process. Wonderful people here. Thanks for the great experience at Kia!

Dora

Bought my Sportage from this location and i absolutely love it. Kamiran from sales made the process fun and easy, unlike other dealers i went to he didn’t pressure me to buy the car, he gave me the necessary time to look at it ( and i took my time 😅) and answered all my questions. He even offered to call me an uber to go home even if i don’t buy the car. Super helpful and smooth process. Thank you!

John Baldwin

I drove 400 miles to buy my used Kia from Beyer, would do it again and encourage others to make the trip. I tried to work with dealerships that were more convenient to my location but they all lacked the quick, friendly and honest communication that lead me to Beyer. When I arrived my car was spotless clean and ready for the drive home. I give the staff my highest praises and honors for making this long distance transaction so smooth.

PAtrick Winter

Chris and Bryan from Beyer Kia Service went above and beyond t make sure I had a positive experience when my car faced a challenging issue that took a long time to fix. I appreciate their efforts and how they truly value the customer. I have been to another local kia dealer and this was not the case.

Jamie Kanski

I am typically not a person that posts reviews. However, I wanted to take the opportunity to do so here because of the great experience I recently had at Beyer Kia. If there was space for a title, I would write, "There is a Difference". I previously had my Kia serviced at the Kia dealer in Gaithersburg. On multiple occasions, I had trouble making the appointment, getting a call back when requested, having the service completed in a timely fashion, and, unbelievably, long waits (30 min+) to get access to my car after the service was completed, and I had paid. Finally, the car was always returned dirty - never even a simple wash when my vehicle was covered in winter road salt. It always felt like a "sad" experience. My first time experience at Beyer Kia was the opposite of what explained above. I worked with Bryan Marchante, who was professional, courteous, and, most importantly, customer-focused. He kept me up-to-date on my service process and made me feel as if he was looking out for me, not just trying to sell me repair services. I also wanted to highlight something he did that went WAY above good customer service. When I dropped off my vehicle, I inquired about having it detailed as well. He indicated that there were no available appointments because of the short notice, which I understood. Much to my delight, when I returned for pick-up a day and a half later, my vehicle had been detailed! And, not only was it done, but Bryan said that there would be no charge!! It's such a great feeling to get into one's vehicle after it's been serviced and cleaned - almost like recreating a version of the "new car experience"! Bryan made my first visit to Beyer Kia service a great customer experience. This positive feeling extends beyond the "free" detailing (which I would have been happy to pay for since my car really needed some cleaning TLC!). I will be returning to see Bryan for my next service interval. Also, while I hadn't included Beyer Kia on my list of dealers when I originally purchased my Kia, my experience with Bryan will put Beyer Kia at the top of the list next time! Thank you, Bryan!!

Nate B

I had a great experience here. They did a great job repairing my car. They went above and beyond with Kia to get an issue with my car fixed that I purchased at a different dealership. Service was great. Staff was friendly. I would definitely recommend this place.

Mary Murray

Mr. Less Morgan is a Rising Star. Mr. Morgan provided the highest level of service from the start of a phone call to the actual purchase. I sincerely recommend Mr. Morgan and this Dealership for expedient and excellent service .. I also observed his interactions with other customers as I waited for the completion of a complimentary car wash. Mr. Morgan strongly believes in the product and is very knowledgable. Please call or pay him a visit if you are in the Market for a new car buying Experience this year. Actually, the entire team, to include the Finance Managers and The GM/ Owner provided excellent service …

Brian Copes

Great and friendly service team especially from service advisor David Chang at Beyer Kia. He was able to address all my questions and was a great customer advocate with other departments at Beyer Kia. Car was done in record time and then were in constant communication with me during the whole process. Love the extras Beyer offers its customers, such as a complementary shuttle to work or near by metro, a car wash and even free WiFi to keep you working if you are waiting while you wait on your car. Please take your car here for service next time it needs some maintenance!

Kübra Akın

I was helped by Mike and thanks to him my car is working now. He was so helpful and friendly! My car remote was not working and i had a TPMS symbol. Quick & Effective Solutions! Thanks to Beyer Kia and Mike!

Daegunn Jei

Could not fix the issue. I went here to get my Kia's engine light issue. I paid for full engine diagnostics about a month ago. They just manually turned off the engine light because no issue was allgedly found. About a month later, my Kia's engine light went back on. I read the code, the same issue that was supposed to be fixed earlier. I called the advisor here and discussed. "No guarantee" that it is the same issue since one month has passed, although I told him that I got the same OBE code. "No guarantee" that the car can be fixed within one or two days because they are too busy. I just decided to go to another place for this job being done, because it may be "no guarantee" that the same issue can be fixed here even if I give them more time.

Lauren Marsh

I cannot say enough great praise about our experience buying our new Kia Telluride at Beyer Kia! I’ve never been so impressed with the service, the sales team, the finance team, etc. My husband and I needed to get a 3rd row SUV for our ever expanding family, so I just dropped in one Thursday to look at the Sorrento and the Telluride. Mr. Kamiran Mizra was excellent to work with. He patiently explained to me (and I’m quite car stupid) the different makes and models of the SUVs. He was wonderful to work with. My husband and I came back that weekend to test drive a few and we were so satisfied. We ordered our Telluride in August and have been so satisfied ever since then. If you are in the market for a new car, do yourself a favor and do not miss Beyer Kia!

Paulette Paglia

After multiple chaotic unprofessional depressing experiences at KIA Fairfax I decided to try Beyer KIA in Falls Church. I did not even make an appointment. I arrived around 8:30 am on Monday, January 13 and was warmly greeted by Chris. He was professional, upbeat, and friendly. He quickly and efficiently filled out my paperwork. Then invited me to have coffee and snacks while directing me to their comfortable clean waiting room. While waiting I received a welcome text from Rachel. Less than 20 minutes later Rachel met with me in-person. She was friendly and professional. She explained the work that my 2018 KIA Soul required. I was shocked because less than 2 weeks earlier I had the vehicle serviced at KIA Fairfax. Inexplicably, they had not recommended the work that very obviously needed to be done (hello? break light was on! Brake fluid was very dark!). I felt very confident that the team at Beyer KIA would expertly repair my Soul :-) and they did. And amazingly completed the work (wheel roter resurfacing, new front break pads & break fluid system flushed) in just under 90 minutes! For as long as we live in the DC area, Beyer KIA in Falls Church will be our Soul's home for maintenance. Thank you 🌟Rachel, 🌟Chris, and the 🌟entire team at ✨Beyer✨ KIA of Falls Church. Attached are texts from Rachel (yellow - mine are blue). One on Monday, 1/13. The second was a very thoughtful follow-up on Tuesday, 1/14. Folks - this is what ✨excellent✨ customer🌟service looks like. Bravo! 👏

Ramone

This was 6th car purchase and was by far the best experience that I have had at a new car dealer. My sale's consultant, Kamiran, responded to my internet inquirers quickly. On the day of scheduled appointment, he had my chosen vehicle prominently displayed at the entrance of their dealership. Also, Kamiran took me to the location where the dealership stores its excess vehicles to allow me a chance to see a different interior color that I had not seen before. Then, he drove the second vehicle back to the dealership to give me more time to make up my mind. When I presented Kamiran with an aggressive offer that I received from Beyer's competitor, he worked with his sales manager to get as close to the competing offer as possible, while placing no pressure on me to buy from them. In the end, I chose to buy the vehicle from Beyer at a higher cost due to their professionalism and due to them treating me with respect and not pressuring me to make a deal. Also, they did not speak badly about their competitor and invited me to return to their dealership if the offer at the competitor fell through. This excellent customer service continued as I worked with their finance manager, Emily. She assisted me with getting the best finance options, and carefully researched how to correctly register my vehicle out of state. If I choose to buy another Kia, I will definitely return to Beyer and buy again!

Eric Madsen

Oliver and Shwan are top tier! Best service department in Northern Virginia. Kid friendly environment. Very accommodating service team. You will not be disappointed. Your car will be in great hands

Jack Beall

I had my 16 Optima towed here after the engine failed on my ride home. Bryan was able to navigate the whole situation with finesse and get me a new engine, turbo, and starter all paid for by Kia! I was consistently updated throughout the process and was even called to come pick my car up a few days earlier than expected. The service this place offers is unmatched by any other dealer I've ever been to. Thanks Bryan 👏

Mike P

Bought a new 2022 Forte from them. Salesman Carlos and Sales Manager Milo made the whole buying process super easy for us. We were coming from WV so instead of making us come down first, in person, to hammer out the deal they worked with us over the phone, before we ever drove down, to get the deal all worked out. When we arrived and were ready to purchase the car the paperwork they presented was exactly as we had agreed to over the phone. No bait and switch tactics here. Got us through the finance paperwork very quick as well. Would definitely buy from these guys again. I've bought tons of new cars and I would rank this purchase as one of the best new car purchases experiences I have had.

Daleena Barrera

This is my new KIA service location. Moved to Alexandria VA Oct 2020. Time for servicing and you always take a chance on a new place. Read previous reviews so took a chance. THEY DID NOT DISAPPOINT! This location has a great waiting area with coffee and snacks. Shwan Haider previously and this time Michael took care of me and the techs provided a video of what needed to be changed. Got everything done and when they were through they gave her a good wash during a previous visit. She was so clean. During the inspection before oil change they looked over my car and sent me a text of things going right and going wrong and give you the option to check off what you would like to add to the service. Was not expecting that. Received a text from Michael following up and an email. Also received a Carfax report from Beyer KIA - for free! And as long as I keep going to them I will continue to receive Carfax reports. I felt very safe and comfortable there. Never thought I'd say this but actually looking forward to going back to this dealership. 🙂

Connie Cook

I had the best experience with Kamiran purchasing my 2022 Kia Seltos. I live several hours from the dealership. I saw the exact model and color I wanted in stock on line. Kamiran was kind and courteous in taking all the pictures I wanted, answering all my questions and providing me with all information I requested. He went out his way to make sure everything was ready when I arrived to purchase my new vehicle. The entire purchase process from my online inquiry to driving away was excellent, upfront, honest and smooth . The level of professional care at this dealership has exceeded my expectations. The finance manager was equally courteous and extremely informative and helpful. It was worth my drive to purchase here.

Enkhtuul Bayarjargal

Best place to buy a Kia. Kamiran was so helpful and informative. After having bad experience at another Kia dealership we had decided to not buy a Kia but he was very helpful and gave us the time to really look at the car and make a decision. And we LOVE the car. Highly recommend this particular dealership.

Sally Burmeister

Again, I had an Excellent experience at Beyer Kia when I had a very bad day and managed to damage my tire. I used Kia Roadside Service which cost me nothing out of pocket. My car was towed to Beyer Kia in the evening and I received a call first thing in the morning from Rachel at the Service Desk. We discussed options and she said she would call me back after researching tire availability. Kia did my service that was coming up while they had the car there and I picked the car up in the early afternoon. Beyer come through for their customers! Mt previous endorsement follows: I had a very nice experience at Beyer Kia. My salesman, Alaa, was very friendly and patient with my slow buying process. He answered all of my questions very easily and allowed me to "borrow" a Niro for part of the day or even a weekend so I could decide whether I liked it or not. Great experience overall.

Muhammet Ali AKOĞLAN

I would like to thanks Kia Beyer Family. It was wonderful experience with Omar Pinto He is a great and honest Car dealer sales person I have ever seen in my life. I'd purchase from them again in a heartbeat!

Matt Leiner

Beyer Kia always does a good job and goes above and beyond. They took care of me with scheduled maintenance, detailing, washing, and replacing a really old filter. Great experiences here for years.

Rich

Bryan M. has been a fantastic service consultant. I spent a number of years going to a competitor and truly regret not going to Bryan first. He never tries to “up sell” any of the services and honestly tells you what your car needs. Thank you for the wonderful service!

Chris

I actually bought my car from a different dealership but chose to get it serviced here and I’m so glad that I did. As soon as I got into the building, I was treated so nicely by all the staff. The service manager Chris is a very nice guy and knowledgeable with KIA cars. I won’t be going anywhere else for service. Highly recommend Beyer KIA!! They finished servicing my car in less than an hour. Waiting room has drinks and snacks as well. Best experience I’ve ever had at any service center.

Shauntazia Spencer

I have been to several KIA dealerships. This by far is the best KIA dealer I have been to. My car has been serviced twice and I have had a great experience both times. If I was to refer someone to work with it would be Bryan in service department he is the best. Ask for him if your getting your car service. He’s very professional , great customer service and keeps you UPDATED on your car.

Michael Back

It was my second time having my vehicle serviced at Beyer Kia and I loved it. The staff was very kind and knowledgeable. They weren't pushy about additional repairs either. In fact, they seemed more concerned about giving their customers the best experience possible. Out of all the car service shops I've been to, this place takes the cake for the best customer service. Despite having 2 kia service shops closer to my house, I will come back to this place for Kia-related servicing.

Yaz

Hats off to Kamiran who made my life easy! I bought my first car Kia k5 gt line from here. I was in Tampa and when I decided to move to Virginia and looking for this particular car with a specific interior color I had a tough time finding one, luckily I called this falls church Kia and Kamiran was the best dealer I have ever met. I had bad experiences with all the dealers in the past be it Hyundai or Mazda or whatever. Kamiran was easy to talk to. He took instructions well and promised me what they had and when the car will be ready by the time I move to Virginia. All the paper work was done and I never once met him in person for all that. The car arrived earlier than expected and I had the most smoothest car buying experience. I went straight away to pick up my car and everything was as exactly as he had promised and new surprises at the end. Overall after all the bad experience in this crazy period of car shortage I had one real good experience with Beyer Kia and Kamiran was the best dealer. Really happy with my customer experience at Beyer kia falls church !

Laura Ahern

All Around Great Experience I can’t praise our experience enough. We received outstanding customer support from the moment we walked through the door. It was so refreshing to find a staff of helpful and honest people. We got a very fair deal on our trade in and we love our new Kia Soul. All of our future automobiles will be purchased from the Beyer dealership. Thank you for a pain free transaction!

Steven Nelli

Great service. We bought our car here. We always bring it back here to get fixed. They don't charge warranty deposit if you use them. They vacuum your car and get you Lyft home. Always been very satisfied with the service.

Camille Worrell

Last year I purchased a 2021 Kia Sorento SX Prestige from Beyer Kia working with Less Morgan. It was a great experience all around and working with the dealership for nearly a year afterwards has been a breeze. It was my first time buying a car, and I absolutely am in love with my Sorento. Less was super helpful, and my service appointments since have been great. I am so happy that I made the drive from Bowie to Falls Church to get my baby! Lol This dealership was the only one in the DMV that had the exact colors and build that I wanted...little did I know just how much I'd love the dealership too!

Maureen Andary

I had a great experience with Bryan. There was a snafu with my appointment scheduling and it was accidentally cancelled. I called him and he told me to just come in anyway and then took great care of me as soon as I arrived. He asked me when I needed my car back and was sure to have the work done in less than 2 hours. I also had a great experience buying the car - it's been truly wonderful. There was a defective part but someone from Beyer Kia took an uber to my house (which was 35 minutes away!) and drove the car themselves back to the shop, returning it in a similar fashion. When the defective part was replaced, it cost me nothing as it was under warranty and they paid for my rental car for four days while it was in the shop!

Nathan Arnold

Mike Torres went above and beyond to resolve an issue with the license plate bracket for my fender. I appreciated the friendliness and professionalism

Noah

I've been taking my 2020 Telluride here for service even though I purchased it at a different dealership. The service center has been excellent - courteous, communicative, and professional. My past several appointments I've worked with the service advisor David Chang who I highly recommend. He was able to deliver my car to me much sooner than expected, and with a lovely car wash! He is great at communicating, and is always friendly and professional. The prices here are reasonable and they have a 10% military discount. They offer shuttle service, water/coffee/snacks, and have a comfortable waiting area (although I typically go for a walk along the nearby trail).

Nickie G. Moreno Howard

I've been with Beyer Kia for a few years now and it has been the best experience from purchasing my Kia Sorento to getting it serviced. I always receive the best service and am treated well. I was delighted with the deal I received on new tires as well. Ultimately however, I was grateful for the precautions they've taken during the pandemic. Social distancing, mask wearing, cleaning surfaces were all managed expertly! Special thanks to my service specialist David Chang who made it all go smoothly.

Pebbles Ramirez

I submit reviews only if I received an exceptional service. I'm happy to say it's a pleasure to have an opportunity to report an extraordinary experience. With that said... the level of service provided by Oliver is above and beyond! My first impression... if he sound nice and friendly over the phone, he is nice and friendly in person!! I'm so glad I took the risk to take my car back to the dealer to get it service. Plus ... he is honest! He makes sure that I'm aware of the pricing and services before they start working on my car. He kept me posted on little things that my car needed (no need to remind him about the car wash!) and he makes sure that I'm okay with it. With that kind of character, he earned my business. or I should say Kia Beyer in Falls Church earned my business because of Oliver's honest personality and character! Thank you Oliver! Keep smiling! It will win you happy customers!!

Alexis Victoria

Milo & Mike were absolutely amazing. So patiently assisting me and my partner. We could not be more grateful.

Mike Powell

The service that I received at Beyer KIA in Falls Church was exceptional. I had a 90k service done on my 2011 KIA Soul, had the battery replaced, and the horn repaired. My service representative Oliver did an excellent job in keeping me informed about progress as I waited for the work to be completed. I enjoyed the extra little touches at Beyer KIA including the snacks and coffee in the waiting area and the washing and vacuuming of my car before it was returned to me. As someone who bought my car at Beyer KIA (in Alexandria), I was also able to benefit from Beyer's policy of doing my Virginia state and emission inspections for free. This was my first experience at this Beyer location and it was a very positive one.

Gregory Crysler

I needed to take our vehicle in for scheduled service, brake repair and a state inspection. Shwan was the customer service representative I worked with and he was fantastic! He went over all the work to be preformed thoroughly and what the costs would be so there would be no surprises later on. The work was completed faster than the estimated time I was given, and pick up was a breeze. I was in and out in under five minutes when I retrieved our vehicle. Beyer Kia has always been great to us and we look forward to using them again in the future.

Faune Watkins

David Chang is an excellent service advisor. I took my car to a dealership in Charles County, MD at the beginning of the pandemic. It took them almost three weeks to figure out what was causing water to be under my front and back seats. After they figured it out, they had to mitigate for the mold. Yesterday I had a waiting appointment in the beautiful waiting room, for my 60,000 miles service. I even sent pictures to my friends, showing them the social distancing signs on the chairs, the computer rooms, and the comfortable four chair suite with a flat screen TV. Felt like you were in your own safe pod. Falls Church is further from my home then the other dealership in Maryland, but I will never take my car anywhere else then Don Beyer. From the time I walked in the door, I was acknowledged and greeted by David, and informed that while my mileage was checked, there was coffee and snacks available. I knew the dealership was concerned with keeping their customers safe, when I read the sign next to the snacks, asking you to sanitize your hands before touching the snacks. The service was completed in the estimated time. David kept me informed and also gave me a $50 discount, which during these unprecedented times was much appreciated. I will never take my car anywhere else for service other than Falls Church. David is an excellent representative of the dealership service department. Respectfully, Ms. Watkins 2018 Niro Hybrid

Ali Hawa

I got 2 cars from there Bobby and his team is great Kamiran Was great sells person he help me and my wife out a lot

Timothy Vincent

I recently brought my 2013 Kia Optima in for routine maintenance. My service consultant was David Chang. David sent an introductory text early that morning as soon as my vehicle went in for service. He was very professional and provided timely status updates. I really appreciate the detailed break down of suggested service. He was patient and very knowledgeable. Thanks David for your outstanding customer service! Keep up the excellent work! Cheers!!!

Supanin Disayawathana

Always attentive and helpful services. I made an appointment for 10,000 miles check up service. In additional of side step installation, very fast and convenient. Service advisor Shwan, he offered me loaner car since it would take at least 3-4 hours for side step installation. He called Once the car was ready to pick up to make sure if I would love my car back on the same day. Shwan was super, great customers as always.

Ticia B

Love love love Beyer Kia in Falls Church. Shawn in the service department keeps me coming back. I have been a client since 2011 and he has always provided A+ service to me. Most recently Brian assisted me and you can tell that customer service is top priority here. All the staff is really great. I am definitely a Kia customer for life and prefer Beyer Kia Falls Church over the others. (I was hesitant to share my experience because I don’t want everyone taking my appointments lol) but feel the team deserves my recognition.

Cyd A

I have been having my car serviced at Beyer KIA for several years. The quality of care and service is consistently top notch. Chris Prevatt, Service Manager, excels in customer service. He makes you feel special and valued as a customer. I can also count on the service advisors and car loaner representatives to provide friendly service. My husband and I are pleased with the repairs and maintenance that have been performed on our KIA Optima and have great confidence in this dealership.

John Munt

I recently had a great experience at Beyer Kia getting my car serviced. David Chang, my service representative was great! I ended up having trouble jump starting my car from home to get to my service appointment and he tried to help me with that over the phone. Because of my bad battery issue I was late to my appointment...still David was very polite and friendly, and took my car in right away. I ended up needing a new battery and David helped to hook me up with a coupon that saved me some $$$. Also, the dealership was very "COVID-friendly" - I saw people doing intermittent cleaning of surfaces, everyone was wearing masks, and there were signs reminding to physical distance. The service took less time than I imagined and I appreciated the complimentary car wash. I would definitely recommend the Beyer Kia dealership, and the excellent service staff!

Susie Miller-French

We worked with the salesman Omar and sales manager Cameron. The car purchase process was the easiest I have ever experienced! I kept thinking that something would happen to ruin our buying day, but everything went smoothly. And we love our Kia Forte FE! A perfect, pretty basic car that includes great safety features! And the price can’t be beat. I unreservedly would recommend Beyer Kia!

KYLE GALBAN

I visited Beyer Kia yesterday, to get a Flat Tire replaced (the car was sitting for months with a nail in the tire), and I was greeted very nicely. I am a Mask-Wearing Family Man, who feels strongly about protecting others from me and me from others. I was pleased to see that everyone in the Service Department were wearing masks. My service advisor was a man named David Chang. He was professional, courteous, kind, and helpful. He checked on me a few times, while I waited for my car, and kept me aware of every step of my repair process. While sitting in the waiting room, I witnessed a staff member spraying and wiping the chairs (and tables) around me with a disinfectant cleanser - I was happy about this. All in all, I had a Great Experience at this dealership and would recommend it to anyone looking for a pleasant and respectful service experience.

Iyob S. Beyene

I was very impressed with the care and attentiveness I received from Mr. Oliver during my service at Beyer Kia. Mr. Oliver took his time and went an extra mile to see to my request on how to service my car and making sure I get the right service for the money I paid for. Thanks Oliver, your professionalism is unmatched.

Supercruze

Had a great dealer service experience today at Beyer Kia in Falls Church. Service advisor Bryan Marchante did an stand up job correcting a tire pressure monitor issue with my 2020 Kia Stinger GT2. Bryan kept me informed and went out of his way to get me in and out fast. I appreciated his care and attention to detail. Please give Bryan a shout if you need service for your Kia.

Wootae Cheon

I bought my 2020 Kia Sedona from Beyer Kia less than a year ago. I recently visited service department for the first maintenance + complimentary oil change. Facility was very clean and well prepared for the social distancing with four segregated waiting rooms and plenty of chairs/sofa. Staff there was very professional and efficient, special kudos to Mr. David Chang! He efficiently accommodated my needs and answered all the questions with courtesy. Car was well serviced with free 12 point inspection and tail light recall checks etc. Oh, you get complimentary car wash and cleaning each time you visit there when you buy a vehicle from them. Beyer Kia is one of the best dealerships I've experienced.

fighting gravity

Big shout out to Beyer Kia in Falls Church for their service. Shawn, Tsai, Russ and Oliver. They treated me with first class service. As soon as I stepped inside the facility, the Service Mgr Shawn helped me with what I had to get done. I had to take my car in for a recall that was covered by Kia. I decided since I have not had the car serviced (besides oil changes) in a while to go ahead rotate the tires and do a front end alignment. They gave me a fair price and I was happy. Tsai who was the receptionist asked me if I wanted coffee and made the coffee for me and took it to my seat in the waiting room. The service rep Shawn was polite and professional. He was honest. About an hour later he said I got some good new and bad news. Left clipper almost gone. They took pictures of every line item. It looked bad. The back brake pads were almost gone. I was bummed but I knew it was time. They gave me a fair price. When I said let’s do it. Shawn got Russ who worked in customer services to drive me back to my residence. Later that day Tsai called to tell me it is done and that she can have Russ come pick me up. I was so happy. Anyway I highly recommend Beyer Kia in Falls Church. Thank you Russ, Shawn, Tsai and Oliver.

Sandy Proteau

We were able to get a last minute appointment before an unexpected trip and the Chris, the Service Manager, got us a loaner car because our KIA was going to stay in the shop overnight. There was routine maintenance and the checking of all systems in addition to a recall. All work was done to perfection and we were pleased that some steering part was replaced due to a recall we were not aware of. That replacement made the steering tighter and more stable. As usual the car came back very clean, the interior that is, because the car wash was not operating in freezing weather. If you own a KIA and want good service, bring tour car to Beyer KIA in Falls Church VA.

Humza Arshad

Omar will take care of you. I've been to many, many dealerships in my life and I've never met someone as good at his job as Omar. He figured out exactly what we needed and was so knowledgeable about the three models we were looking at. He was also very honest about must haves and associated trim levels. Yes, Kia makes great cars now, but a lot of people are hesitant because they've heard stories about the dealerships not being at that level yet. You don't need to worry about that here; they'll make sure you get what you need.

Carly Flumer

This was my first time bringing in my vehicle for service, and I was extremely impressed with Shawn Haider. He was attentive and friendly and kept me up to date on where my car was in the process of being worked on. I very much appreciate him and everyone I had an interaction with at Kia, and will be more than happy to continue service with them and spread the word. Thank you, Beyer Kia!!

Sara Vitti

I am thoroughly impressed with the consistent, responsive service I have received from Bryan and the rest of Beyer Kia’s service team over the last six months. We worked together to troubleshoot an issue with my electric car. COVID-related supply chain delays kept my car at Beyer Kia for five months. Beyer Kia provided me with a loaner car for the duration, and Bryan regularly communicated with me throughout the process. I was impressed by their commitment to resolving my issue, and to their product, even though I had bought this car, my first Kia, used, from another dealership. After years of Honda and Toyota loyalty, I’m officially converted to Kia—specifically, Beyer Kia. I previously visited other local Kia dealerships who did not have knowledge of Kia’s electric vehicle line. Beyer Kia’s confidence and commitment to their product is very encouraging. Thanks, Bryan!

Camila Ozores Silva

Literally can’t recommend this dealership enough! My wife and I just bought our first car together thanks to our salesman Mike Crisafi 💙👏🏼 We were connecting with him for a few weeks as we awaited our car to come in and he was friendly and honest throughout the entire experience. We didn’t get pressured at all, we were just met with patience and guidance and upfront pricing. Please request him if you’re on the hunt for some new wheels! Shout out to Johnny in Finance as well for being super hilarious & saleswoman Jenna for being the best “just bought a car!” photographer in the game. 10/10 experience all around!

TALIA Bfly

Took my car to get service here and the customer service was amazing. My service rep Bryan Marchante gets 10 stars from me. My service took almost a week and Bryan's detail follow up calls were very helpful. I will come back again thanks to you Bryan🤟🏽 …

Jena Luedtke

Visited the service department today and was provided superior service with a smile. We needed our license plate mounted and Bryan was most helpful, he went above and beyond to assist us. Highly recommend Beyer Kia Service!

Deborah Chick

Took Kia Soul in for recall work and the work was completed very quickly. The service consultant kept me informed of the progress of the work being done via a text link. The car detailing was superior.

Kris E. Lawson

I just relocated to Alexandria Virginia, and needed to have a once over performed on my vehicle; tires, battery, etc. I had a scheduled appt., with Oliver. When I arrived, the atmosphere was pleasant, I was offered coffee, water, etc. and a comfortable place to sit. The level of courtesy and professionalism was truly appreciated. Thank you Oliver for your overall kindness and tending to my needs regarding my vehicle. I look forward to my service check-up. God Bless you! ✝️☺️

Matt Alfano

The ratings don’t lie this is the best Kia dealership out there! Major kudos to Bryan, he was such a help! I always hate going to dealerships but he made the process super easy and even put my new VA license plate on with no hesitation! Highly recommend this dealership, thanks again Bryan!

Sean Bryant

My battery died, and I brought my car in without an appointment for emergency service - on a holiday weekend, no less! - and Bryan was able to accommodate my emergency. He had me back on the road in under an hour and a half! Beyer Kia has always done a great job with my scheduled maintenance, but Bryan truly went above and beyond to take care of a customer that was in a difficult situation. He's a true professional!

Kathleen Murray

Great experience from start to finish! David Chang was the member from the service department and was super helpful! I brought in an oil analysis kit from purchased from an outside source and he was more than happy to help me with getting the sample. I got the oil changed, car washed and tires rotated all for free since it was the first service for my Kia Forte that we purchased at Beyer in 2019. Friendly service department staff, quiet comfortable waiting room!! Would definitely recommend coming here.

Jay Bauer

Great experience with Chris and Shawn. They were incredibly efficient and professional, with a nice dash of pleasant and enjoyable to interact with. Never fun to have to bring your car in for service, but I must say I’ve never had as great of an experience as this one. They have a nice e-lounge and coffee, so if you bring your laptop it’s like being at work. For my first ever Kia (Telluride - wold gray w/ nightfall package) I must say I had no idea what I was missing. Three months in and couldn’t be happier all around! Thank you!

Dawne Proctor

I love going to this particular dealership to getting all my car maintenance done. They are fair, fast, and explains everything to me in a way I can understand. Customer service is amazing here and that is hard to find recently with retail places. Shawn always helps me and provides the attention and responses and I deserve and every paying customer deserves. Location is far from my home but worth the drive. Plenty of places to eat,shop, and walk to while you wait for your car. I will stay coming back here and when ready to buy again will buy from the location directly. FIVE STAR SERVICE 🌟!

Ed Hammond

Shwan and the crew have always taken great care of our cars. Don Beyer Kia has been our go to place for about 10 years, and any issues that we’ve had, they’ve quickly resolved. Again, they always take care of us, and the personal service that we get is second to none.

john klika

David Chang and Shawn did an amazing job helping me with my warranty. Purchased a used 2017 Kia and expected to pay $150 to have it expected and fixed but turned out my original factory warranty and the fixed a couple problems for me completely free of charge! They even would wash it and the staff was super friendly!!!! 10/10 would recommend

Larry Jorgensen

In March, I purchased a certified pre-owned vehicle at Beyer Kia, and just a couple weeks ago, it wasn't working. I got the car to Beyer Kia service department, where they successfully addressed the issue. The part needed for the repair was not covered by the warranty, but they only charged me for half, which was great. I appreciate the professional and friendly manner that the sales and service managers teamed up to get me back on the road.

R H

The service at Don Beyer Kia was amazing start to finish! At the time I was looking for a car, I had a time constraint and needed a car ASAP. I called over and spoke to Omar Pinto and told him when I needed to come in, and he was able to line up the cars I wanted to see and get me in for an appointment without any issue. When I arrived to the dealership, I was greeted out front by Mr. Pinto and he walked me in and collected the necessary paperwork, got some keys for the cars we had discussed on the phone and introduced me to his manager Bobby Wallace. Then Mr. Wallace gave Mr. Pinto and myself a ride to the auxiliary lot where we went to go look at a few vehicles they had set aside for me. I was impressed. They had picked out cars that fit my specifications exactly, as well as showed me a few others that they thought I would like. The cars were beautiful, clean, and had obviously been taken care of while awaiting their new owners. After test driving, I picked the car I wanted and the color I wanted, and they promptly took it to be washed and made ready for me. We then went into the office area and the space was clean, comfortable, had free snacks, and it was well organized. All of the staff was friendly and helpful. Omar offered me some water and we went over the numbers. I told him what I thought was fair and he agreed, and then found out I qualified for a special promotion as well and immediately offered it. Mr. Pinto wrote up the contract we signed and I went to finance. The finance person was very friendly. When I told him I had a time constraint and needed to leave quickly, he said he understood and got all of the financing done in what seemed like no more than 15minutes. I said thank you and goodbye to the staff and found Mr. Pinto outside, he then put on metal license plates (they don’t do paper plates, so no dmv visit!) on my brand new car and wished me well! I can’t overemphasize how easy the process was and how professionals the staff presented themselves. It’s been a few months since I got the car and I have to say I really love it! 10/10 would recommend! Go get a Kia, and make sure you ask for Omar!

Misty Watson

I love coming to Beyer Kia service center. The staff is always so kind and helpful. There is plenty of space in the waiting room. They have sectioned off some of the seats for social distancing which is really nice. David Chang and the rest of the crew are super helpful and willing to go above and beyond to get things done. Truly appreciative of them.

Kathe Traynham

This dealership is always #1 in customer service. On a recent visit, David Chang made sure we were greeted promptly, kept informed throughout, and that the services performed were perfect and complete. (Thank you for texts and calls, David.) Our Kia is always returned to us washed and ready to roll. BTW, this is a 2012 Kia we’re talking about. Best car we’ve ever had. Best dealership, ever.

Marc Elliott

Great Kia service center! I have been bringing my vehicle there for years now to get great, timely, honest, and affordable service to keep the car safe and reliable. Shwan Haidar and his colleagues in the service department always take good care of me and my vehicle, going above and beyond in terms of the quality. I continue to go here despite having Kia service centers closer to my home because I can trust them and their work, which is hard to find in this area with lots of unscrupulous car dealers and service shops. Beyer Kia also had pretty good COVID mitigation measures in place, including everyone wearing masks, plexiglass, sanitizer etc, which is greatly appreciated in this day and age, knowing they are protecting their customers and employees.

Isabelle Lacayo

Extremely nice experience; front windshield wipers replaced at no cost (we bought a KIA there last year) and complimentary wash given to outside of car. Additionally, inside of car got a quick once-over. Service assistant very nice, competent, and had whole process completed in short period of time. I will definitely go back for future servicing.

Katelyn Campbell

I bought my Kia Soul at Beyer Kia over a year and a half ago. I always make the trek from DC to Falls Church to get my car serviced due to the fact that the customer service is consistent, thorough and reliable. David Chang at the front desk is caring, helpful and puts the customer first. He was honest about how long I would probably be waiting, kept me informed via text and made sure my car was washed and cleaned before returning. I highly recommend doing business with Beyer Kia and hope you get to meet and work with David.

N MD

Great service and communication! Bryan was very helpful and honest about the work that needed to be done. I have gone to other Kia dealerships and was very disappointed. I will definitely be going back to Beyer Kia in Falls Church. This is the service I expect to receive when going to a dealership. Thank you and keep up the great work!

Ashley Bunner

Wonderful experience. This was my first time at Beyer and I felt like I was finally at an honest service center. They made recommendations but were incredibly transparent in regards to what was necessary and what could wait, and when I told them I was in a hurry they were incredibly accommodating and got me out super fast! I will definitely continue taking my car here.

Luis Laso

I had a great experience with the service department at Beyer Kia today. I dropped off my Kia in for a complimentary state inspection this morning. The service was completed promptly and the service writer who helped me (David Chang) kept me informed of my car's status via text. Additionally, he had my car washed for me which was a very nice surprise.

Lisa Smith

Great service and communication! My first time at Beyer Kia and was very impressed with the service. Bryan was great at letting me know what needed to be done to my car and liked his honesty. I will not go anywhere else for maintenance on my car. Thank you Beyer Kia and keep up the great work!

Teryck Coles

While it's sad that we need to take our vehicles in for recall notifications, I'm happy that Kia has been diligent in contacting me via email and mail regarding these necessary services. I've only been to Beyer Kia for recall services, however, they have been able to resolve most of the issues quickly and I've been able to enjoy the rest of my day--there was only one time where I needed to leave it for an entire work day. Typically, Shwan has been my service provider while in-house and he is very courteous and informative. In my most recent visit, I was happy with their social distancing practices and felt safe & comfortable while waiting for my vehicle (I had a VERY early morning appt). Additionally, there was a member of the housekeeping staff who was very courteous & personable--unfortunately, I didn't get his name, but I did see him actively cleaning throughout the area during my visit.

Jill G

I had a great experience at Beyer Kia. Adiba was great to work with when purchasing my car. She made the negotiation and sale of my car painless and easy. Ari in the finance office was also very helpful as well and didn't try to push me in purchasing anything I didn't need which was quite refreshing. Overall I had a good experience and I would recommend working with this dealer.

Marilyn C

First off I want to say this was the best experience I've had by far, purchasing a car. My salesperson Omar Pinto was so kind and understanding to what I was looking for in getting a new car. Omar was very down to earth and relatable. I was extremely comfortable with expressing exactly what I wanted and Omar was definitely taking notes and helped me find exactly what I was looking for. The next step was getting set up with the Finance Manager, Ari Rahman.... When I tell you this man has gone above and beyond to get me what I wanted, words just can't express how amazed I was with his customer service. Ari was able to get me such a great APR with a not so good credit score and this man answered about a million questions I had and he has never disappointed me. when it was time to come in and sign paperwork, everything was laid out so professionally and all I had to do was sign. Both Salesman and Finance Manager went over all the paperwork and ensured that I understood all the documents I was signing, they also had no issues with answering any questions I had regarding paperwork. At the end I met with Bobby Wallace the Brand Manager and he congratulated me on my car purchase and was just a really nice guy. I honestly felt like I was a part of the team, everyone at Beyer Kia was so pleasant and down to earth. I definitely will be sending over some referrals. :) Thank You, Beyer Kia

Rai Glover

David Chang was very nice and helpful even though I was having a rough morning when I came in. I was waiting for 4 1/2 hours for service and diagnostics on a couple issues I’ve been having with the car. They weren’t able to rotate my tires because they said the wheel lock on one of them was very tight and they didn’t want to damage it. One out of the two issues I presented couldn’t be fixed because of internal issue and it would be too costly to replace and It was not worth it as it did not impact driving at all (my driver side mirror stopped automatically opening when I approached with key). The other issue which was loud screeching when turning my wheel, they said they were able to take care of although I am still waiting to get back in my car so I will update if this issue has not been fixed. Overall, I am happy with service and will schedule again.

Ange

I had a very easy and streamlined car buying experience working with Omar and Bobby this week. I used a car buying service through my credit union, then Omar reached out directly (along with a few other dealerships). I went to Beyer for my initial visit because my dad had had a good experience there. As a first time car buyer, I was a little nervous (because of the reputation that car dealerships in general have), but it was pretty pleasant. Everyone I spoke with was responsive, warm, polite, and knowledgeable. The people were quick to offer information for me to consider, but left each decision up to me and did not push after I gave a response. It was not the high stress experience that I had been dreading when I started thinking about buying a car. I was able to test drive two different versions of the model that I was considering, which helped me figure out what was most important to me in a car. It was very low pressure. I was allowed to test drive with a family member along and since we know the area, no one from the dealer joined us. They were happy to give lots of information without giving me a hard sell. In my initial visit, there was a wait that was about 35 minutes longer than expected between the test drives and receiving a quote on the specific car I liked. They mentioned that they were slightly understaffed unexpectedly that day, and it was a Saturday afternoon, so there were a lot of people there. Beyer gave me the best quote out of the four dealerships I was talking to. I was able to take that quote to my credit union for a loan. I came back to sign the paperwork and give them the check—including another quick test drive, it was about 2-2.5 hours to wrap everything up (faster than I had anticipated). I’m very pleased with my new car. —— Update: I had a service done today—filter replacement, tire rotation, and an oil change. Great service! They’ve implemented a smart text message service where they can communicate directly with you and share a link that shows the current status of your vehicle. I found it really helpful (and if you prefer to be called instead, that’s given as an option too!). David Chang was wonderful and during COVID it was nice to be in and out quickly with the super efficient and kind cashier, knowing that they’re taking precautions. That said, there was another employee walking around inside with his mask pulled down on his neck instead of covering his nose and mouth—I really did not enjoy that and I kept my distance. All in all, quick and easy service today and I appreciate everyone who made it that way!

N O

I had to get my car towed today due to a flat tire. Thankfully I already had a service appointment today so it wasn’t too much of an inconvenience. However, I was stressing out about the service costs plus the cost to replace my tires but thankfully the person that was working with me, David Chang, has been very helpful. He went out of his way to see if there were any coupons or service deductions that would apply for my needs and he was very patient while I called around to get quotes for my tires. He has been extremely kind and helpful through this entire ordeal. In the end, it was more cost efficient to get the tires replaced here. All in all, I’ve had great experiences with the employees who have been very kind and extremely helpful.

Beth Daniels

I started going to Beyer Kia for service on my 2018 Niro just this year and I love it. Everyone there is a pro and the quality of the service is excellent. David Chang worked on my car this time and he is the best! Top-notch work, very professional, and no surprises with the bill. Thank you, David. See you next time.

Cristina Prelle

Hi, David Chang and the team at Don Beyer Kia were great today. I noticed I had a nail in my tire on Thursday evening and by 10am on Friday, they had my tire replaced and all my routine maintenance completed! Great service. Very fast! Good amenities in the waiting room as well.

Christopher Cunningham

Absolutely the easiest and most professional experience from getting a service for my Kia from a dealership. I returned on 12/24/2019 for my service. David Chang checked me in. He is Service was impressive and extremely helpful. I had a problem with one of my tires leaking but Davis was able to patch the tire. He also advised me it was covered under the lease insurance I purchased. Thank you David for all your assistance today!

Khania Jacobs

I had a really great experience at the Beyer Kia in falls Church. They were very nice, polite, and informative, this was my first car purchase from a dealership and they congratulated me on buying my first car at such a young age. I got the car I really wanted and did all my research on which was the 2021 Black Kia Soul EX and I love my car so much. Thank you Bill the sales manage and Omar the car salesman.

DD Fou

The Beyer Kia service department is excellent. I changed to this location even though its much further than the one near to me. I can always get an appointment sooner than later. All of the staff are professional, but David Chang is one of the best advisers. On my last visit, he was very responsive and and kept me informed on work on my car.

Milos Mijuskovic

I wanted to thank David Chang for taking a great care of my car and me as a first time customer at this service shop. He is a very nice guy, given me updates of the repair, provided a loaner while my car was in a service. Overall, a great experience. Will come back.

Michael Benjamin

We walked in with no appointment with an airbag sensor malfunctioning. We were done in less than 2 hours.... Amazing for a dealership. The waiting area was comfortable... coffee was good.. Overall A+ Update: I can't tell you just how good Chris and the whole Service Team is at Beyer Kia. Without going into too much detail, let me just say that they go above and beyond what the employee manual says. We have such a good relationship with them and most of all they are trustworthy!!!

Sarah Barr

Really impressed with Beyer Kia. Omar made the whole transaction so seamless and he was willing to go the extra step. From the night I saw the car online and getting a great quote for my trade, to test driving it the next day and finally, in my driveway the next. I spent less than 2 hours between two visits. It was so unbelievably easy and we are so pleased with our new Sorento Hybrid. Thanks!

Jocelyn Esposito

This was a great experience with Don Beyer Kia Service. Thanks David Chang for good explanations of service and what the cost would be. Timely completion of the work made my day easier. Free car wash is always a bonus.

Dennis Schiavo

I brought my wife's car in for service. My service rep was Oliver Mermer. Ordinarily I don't like bringing cars in for service because I don't trust what they tell me. In this case, it was a pleasure. Oliver was very professional and kind. I really felt like he was being sincere. He made the whole process easy. I would highly recommend Oliver to anyone bringing their car in for service!!

Chase Cannon

I had my regular scheduled maintence due on my Kia and these guys to care of it. They provided very good customer service. Michael was very accommodating, and I was able to get some work done in the waiting area while my car was being serviced. The waiting area is very clean, and I plan to continue to take my car to be serviced as this dealership for the foreseeable future. Price was great to and comparable to quick stop service stations.

Micketa Scott

Excellent customer service! David Chang made sure to take care of my vehicle and completed the services they said they would. My vehicle was completed in a timely fashion (which I appreciate with a 2 year old). I would definitely recommend this service center. My car was cleaned also. Everyone is always so friendly and helpful. Thanks again David for the awesome service!

Jim Moore

Don Beyer Kia offered a great at-home pick-up service this afternoon, taking my 2015 Forte5 to the dealership (about 10 miles) for a 45,000 mile servicing and state inspection and emission's inspections. Service manager David Chang stayed on top of the work and called me at every step of the way to assure me that my car was getting exactly the service it needed. When the car was ready, David called me and arranged to have the invoice sent to me for online billing. No sweat, and quickly accomplished. The Kia was driven back to our house well before the end of the day. I couldn't have asked for more prompt and well-performed service. Thanks.

Winston Sale

We had a great experience buying our first new car here. Ray was pleasant to work with and we did not feel pressured to buy quickly. When it came time to work out numbers the sales manager dealt directly with us and gave us a price under what we were quoted at other Kia stores. Even Edison the finance guy was friendly and helpful and didn’t try to sell us a bunch of junk we don’t need. This is how car buying should be and I would recommend this dealerahip to anyone.

Luc Maschino

This place is legit. Shoutout Mike Crisafi and the rest of the Sales Team that got out of the dealership, and physically pushed my broken down car up a hill with me and helped to arrange a tow with my old car. Went in looking for a affordable car, and left satisfied with a 2015 Chevy Malibu at an extremely fair and reasonable price. Great service, extremely professional friendly and helpful!

MultiRonnie7

I would like to say thanks to the Service Adviser Bryan,and the Shop Foreman Rick at Beyer Kia in Falls Church Va.I have been searching for information regarding a pinout of a on board diagnostic connector. Back in November my son had an encounter with a Large deer in his 2017 Optima Kia.The insurance company totaled the car and we bought it back and repaired it.Once i gave the VIN # Bryan he verified the vin and noticed that it had a salvage title and he let me know that the engine was still under warranty regardless of the title status. I have been a mechanic for over 45 years and still find that i need help,Bryan and Rick gave that help to me today.Bryan sent me a electrical schematic and Rick walked me thru locating all of the wires into the new connector.This was the last piece of the puzzle in this repair. Bryan could have easily said, you will have to bring the car in and we will look at it,but he didnt.I will say that this is unusual as most dealers and car repair shops would not lend the information that helped me today.Thank you Bryan and Rick and Beyer Kia.I will highly recommend this dealership to anyone,if my son needs something done that i cannot handle on his car it will be going there. Thanks again for making the time for us. Ronnie Sterling Va

Chris Prevatt

It started raining and my wipers were not clearing well at all! Stopped by the dealership and they had me in and out within 15 minutes with new wipers. KUDOS to Beyer KIA Staff and Oliver, Shwan and Bryan. Keep up the good work!!!

Morgan Conover

I regularly get service here and have good experiences. My last visit, I got an oil change, driver side brake light fixed, and a full internal & external detail. David Chang was particularly helpful and kept me up to date on the status of my service throughout. Really appreciated the attentive service. Also the detail was excellent.

Serena Corby

Shawn and the whole service department were fantastic!! All that went into getting my car repaired was frustrating as the car owner BUT they were attentive, responsive, and so cooperative. I also had a great experience with Kia as a whole. This is sometimes unheard of with dealerships but this group of men and women working the service department were TOP NOTCH! Highly recommend Don Beyer Kia for service! Thanks Shawn and group!!

Pierre

I have visited Beyer Kia twice for service since purchasing my car and both times the experience was exceptional. David Chang was extremely professional and made the process simple. He addressed all the thousands of questions I had directly and respectfully. I’d certainly return here for future services and would recommend Beyer to friends. 5/5 for sure.

Johnathan Ready

Purchased my 2019 Kia Stinger Gt2 from Beyer Kia. Was supper happy with the overall experience. Took the car into get its first service today and dealt with David in the service department. He was great and explained everything that was gonna be happening along with the charges. There were no “fast math” tactics or feelings of pressure. Truly and easy, in and out service stop!

Gary B

Chris, the Customer Service manager, was excellent. Hands-on, directly engaged in welcoming and setting up the service, managed expectations on how long and came through advising when it was ready. All-round one of the better car servicing experiences I have ever had. I will certainly recommend Kia/Beyer in this area. One side note. My wife drives a Mazda. This afternoon she called the dealer with a question on services provided. The individual she dealt with was both unhelpful and unprofessional to the extent that I drove to the dealership and addressed the issue directly with their Sales Manager. Entirely coincidental in timing but highlighted the difference in the customer care experience between dealers. Beyer Kia really delivered on customer service.

Eric Trimble

Heidi Sullivan was very knowledgeable about the product, very helpful in describing features, options, etc. At other dealerships I had visited during my research, followup was either nonexistent or to the point of being a pest. Heidi did follow up (good for her), but was definitely not a pest, and in fact a great rep for the dealer and brand. Negotiation/closing process was fairly good for a car dealership (I've been buying cars for 50 years, so I've had a number of these experiences). I've never understood why the buying process has to be so long - this one was typical, but by no means excessive. Sales manager (whose name I've forgotten, for which apologies) was straightforward, so we were able to cut to the chase pretty quickly. Trevor the F&I guy was thorough in a very nice way, respectful of my declining his options. Car buying is unfortunately never a great experience, but this one was about as good as it gets for a retail buyer. Which sounds like a backhanded compliment, but is sincerely meant to be a compliment to all involved.

Sergio Pombo

First time st Beyer, and it went well. The representative was clear and provided time feedback about the car. The waiting rooms are comfortable, clean and have cable news. I look forward to having my car serviced next time.

Schuyler Cumbie

I bought my car here many years ago from Omar Pinto and still come back for service. Omar always says hello to me when he sees me and I'll definitely be buying my next Kia from him! The staff in the service department are very friendly and Shwan Haider is a really great service advisor. He's great at explaining everything and low pressure when it comes to optional things. He's a pleasure to work with, and easy to communicate via text message when coordinating everything. Even though I no longer live near here I still make the trip out just to get my car serviced. I would highly recommend this dealership both for buying a car and for getting it serviced.

David Boxer

I had a very positive experience at Beyer Kia. It was easy to make an appointment, their estimate of my wait time was accurate, and they identified the next step I had to take to maintain my vehicle. I plan to return.

Kathy Bowles

David at Beyer Kia Falls Church took great care of me. An alert for tire pressure was showing and I needed an inspection. David was very kind and kept me up to date on my car status. Highly recommend him and his team.

Faith

Took care of me, offered drinks and snacks. They provide convenient links to keep you updated on the status of your vehicle. They have an awesome waiting period spaced out for covid. The staff were all welcoming and polite, they took my car the day after it was towed and got me out my mid afternoon. There's also great shops and restaurants nearby to visit while you wait. I had to take the train back to the dealership as I was without a car & the falls church stop on the metro was a 10 minute walk to the dealership.

Grey Burkhart

My Sportage died in the driveway a few hours after my donated second car was picked up. Went from two cars to no cars in less than six hours. Kia Road Service connected me with a towing company because we have towing coverage in our contract. Towing company was Blair's, which we have used before (multiple times for the car we wound up donating) and I highly recommend them. It was near closing time when the vehicle was towed to Don Beyer Kia in Falls Church, where we had purchased the car and always have it serviced. David Chang called me first thing in the morning to let me know the problem was only a dead battery that would not hold a charge. He said the car would be ready by noon. In the event, he called back at 10:30 to let me know the work was complete and the cost. He greeted me when I arrived at the service desk and stood by while my invoice was prepared and I paid. Very professional service. Fast and done right the first time.

Glenn Ferri

I bought a Kia Soul from Beyer in December 2017. They gave me a free oil change recently. I brought my car at the appointed time and they did it very promptly as I waited. They even called me later to tell me I'd left my coffee cup there! (which they held for me until a couple days later). Overall very pleasant people, good service.

M Z

The entire Team at Beyer Kia is great and David Chang was particularly helpful. I was running late fir my appointment, but he was able to fit in my car, let me know that it needed some work (that I forgot about) and was helpful while I waited at the dealership.

yanchi chen

I have had the best experience with my van since I moved to Virginia! I saw that the people who work here are very professional, and they work very hard. I recommend it here!

Donnell Jones

As usual I always have a great experience at Don Beyer Kia Falls Church. Chris Prevatt and his service team are top notch. They provide a family like environment at this location which I look forward to every time. It also gives me a chance to see Kamiran the salesperson who sold me my Kia Rio. I look forward to a long lasting relationship with these folks. Highly recommend!

Seongman Jeong

Took my vehicle in for service over the weekend and Bryan, Shawn, and Oliver were great. They were able to help me with everything on my Kia. First service was great! Highly recommended! Thank you again guys!

Erich Broksas

We had an excellent experience at Don Beyer Kia purchasing our Telluride. Our sales Rep Les Morgan was fantastic. A great communicator, responsive and pro active to make sure everything went smother. Highly recommend both Don Beyer and Les.

Kylie Morden

Super impressed! I just moved to Virginia from Michigan and this Kia service center was beyond impressive. They had an awesome coffee machine that was free and an array of free snacks too. In a separate area, there were semi-privacy areas with couches and tvs and secluded wifi computer areas, in which you could work on a computer or your own laptop while you waited for your vehicle to get serviced. They installed my front license plate and washed my car and didn't charge me for anything. The staff was courteous, friendly, and super efficient. I would recommend anyone looking for a vehicle to come here, because it's one thing buying a car from someone, as they'll be really nice to get you to buy from them, but what is the place like after the sale? Kia always impresses. This particular service center is the most organized and efficient one I have ever been to and wouldn't go anywhere else.

sookie son

Took my car in to have my hatchback door fixed and 60K mile maintenance yesterday. David was super helpful. He followed up with me several times throughout the day to keep me updated on the status of my car. He also made sure that I did not get things done on my car that did not need and took care of what was needed. I also loved that he had my car washed and vacuumed. It needed it. Thank you David for an outstanding service.

Jamie Goldstein

Best customer service at a car dealership/service center I've ever received. Just went in for scheduled 60k mile maintenance - appointment was easy to make, facility was impeccably clean, and service was amazing. The gentleman who assisted me, David Chang, was a true professional who definitely ensured that I will be coming back. Highly recommend.

Carolyn Buttolph

Beyer Kia has their service down pat. I made an appointment for servicing and inspection. It took just a minute to get everything going. Then my niece arrived to give me a lift to her home where I passed the 90 minutes estimated to complete work.. Right on time I was called to pick up my Kia. Check-out was equally smooth. Could not have been easier.

kumarkrishna raychaudhuri

This was my first visit at Beyer Kia for service. My Kia Niro was under factory warranty and the AC had some issues. Everyone was super helpful, very pleasant to interact with and successfully instilled a positive vibe that won my trust. I had specifically interacted with Chris, Shwan and David. Mr. Lee was the engineer who fixed my car. I had excellent experience with all of them! I will surely go to them for any future service of my car. Thank you everyone!

Debra Wise

Don Beyer Kia always provides amazing customer service. Today I was greeted at the service center by Davis Chang. He was friendly, answered all my questions and directed me to the waiting area and where I could locate refreshments. All and all my service took a little over an hour (I was advised on the phone when I booked appt. that it was typically 1hr and 15mins so they were accurate). I drive to this service ctr from DC because of the level of service I've recived consistently.

Marya Hay

The service rep Chris was very helpful throughout the process. This was my first trip to the Kia dealership since purchasing my car in 2015 at Carmax. Chris was able to find out what was covered by my warranty and took time to explain what the issues were on the car. The man running the shuttle service was also helpful and courteous. Overall the employees at this office are considerate and helped make a day that I had to be without a car a more pleasant experience.

Stephen Edge

I went in for a scheduled oil change and issue with my Apple CarPlay. When I called to schedule the service they gave me the designated time to drop it off in order for me to have a loaner. Dropped it off and they gave me the loaner with ease. My car was fixed the next day, service manager called explained what was wrong and what they fixed. At pickup I was in and out in less than 5 minutes. In total the whole service experience (phone call, drop off and pick up) took a total of 10-15 minutes (most of the time was spent explaining what was wrong).

Christopher Broderick

Online appointment, was in their system when I arrived. Staff was friendly, greeted me, got things rolling quickly. Waiting area very comfortable, clean, quiet. Coffee, snacks, etc. Work was done within the estimated time frame. All good! Update June 2020 Return appointment for routine/scheduled maintenance during the Covid challenges. Dealership was very organized and efficient. David Chang, my service advisor, did an excellent job getting me situated, keeping me informed, providing safety information, etc. Super helpful and comforting. Work was done efficiently and as promised. Car was cleaned inside and out! Overall excellent experience.

Scott Evans

Went here to get service on my Optima. Had an appointment with a different technician who had taken vacation, so was helped by Johnny instead. Johnny had me taken care of and out of the shop within 5 minutes. During repairs, he kept me up to date the entire time and even had my car ready to pick up after hours. Great service!

Desmond Smith

I had a good experience when I took my Stinger in for an oil & filter change. The facility was kept clean since it was during COVID19. David Chang my service professional was very helpful and considerate of my time. He went above and beyond to ensure my car would be properly taken care of to my satisfaction.

Losang Gyatso

The brought my Kia Niro phev into the service office at Beyer Kia in Falls Church because the charging door stopped opening and had a surprisingly good experience. At first one of the guys in the office told me that I had to make an appointment and bring the car in for diagnosis, which made me disappointed since the problem seemed small enough for someone to at least take a quick look since the car was right there. However as I was leaving, David offered to direct me to the service building across the street and walked there himself. A mechanic took a look and made a quick fix in one minute. David then told me that if the problem happens again, then I could bring it on for a proper repair. I really appreciated the common sense and willingness to solve a problem David exercised. I will definitely return to The dealership for servicing and possible Purchases in the future.

Laura McCarty

I love Kia Falls Church because of Chris. He's always pleasant, cheerful and helpful. He doesn't oversell you stuff but makes sure you get the service you need to keep your car running well. He was gone for awhile and I'm so glad he's back. His kindness makes taking my car for service actually enjoyable. Overall, Kia Falls Church has always been wonderful. The service area has wifi, snacks, coffee and if you don't have time to wait they can drop you off at home and pick you up if you live within five miles. Thank you, Kia Falls Church and thank you, Chris. Year 9 with Kia Beyer Falls Church. Still love Chris but also want to give kudos to David Chang who was my service advisor today. He worked with me on getting the best price available and was very kind. He let me know what I needed to do and what I could wait on. Thanks, David Chang!

G S

I had a great experience at the dealership. Service Rep David Chang was exceedingly helpful. He provided thorough and constant communication, explaining everything in detail and helped me get my car up and running . I will definitely come back in the future for any car needs and work with David again.

Joseph Fenech

I was visiting my daughter and her family in Washington, DC from Indiana. On Thanksgiving day I got a flat tire. I waited until Friday to have it repaired. I called AAA to have them change the tire and put on my spare so I can go get the flat fixed. I contacted Beyer KIA to see if they could give me appt. The woman in the service dept told me they were busy but she maybe be able to get me in. I arrived and they took me right away. They were very courteous and very pleasant. The tire was not fixable but they gave me a few options on a new tire. Once we agreed on the tire it took them about 20 minutes to install. They put the spare back in its place and they even gave me a car wash. I could not believe the service they gave me. I would gladly recommend this dealership especially their service dept. Great group of people to deal with.

Carissa Papp

I am so thankful to Omar at Beyer Kia for all his hard work and dedication in getting me my new Seltos. Omar went above and beyond in every way to make sure I had the exact car that I wanted in a way that worked best with my busy schedule. I’ve had my car for almost a week now and my only regret is that I didn’t purchase sooner. Thank you so much Omar and team. I appreciate you!

Claire Rusk

We were on our way home from the country on a Sunday night when our check engine light came on. Then the dreaded oil light. Worse yet we were on the Beltway. We stopped in a parking lot put two bottles of oil in and limped into the Don Beyer lot. We left our Kia there, unexpected with no appointment. The next morning first thing we got a call from David Chang. He said he’d check things out and get back to us. Before he called us back with the really bad news, he had already checked and confirmed that our car was covered under warranty for the replacement of our engine. So even though it was bad news we didn’t have to go through the worry of how we’re we going to pay. Now our beloved Sorrento will be good for another 100,000 miles. David Chang turned a bad experience into a win. We are a 2 Beyer Kia Family. And when the next one finally wears out we will surely be a 3rd.

Dee Cee

Had the best experience at Beyer Kia with Service Representative David Chang. He was very professional, and kept me informed throughout the entire process, while my vehicle was being serviced. He went over the cost of everything before the work was started, and the the work on my vehicle was completed in a timely fashion. I also wanted to mention that Beyer Kia has gone above and beyond in following procedures to keep staff & customers safe during the COVID-19 pandemic. Masks are required by all staff & customers, social distancing in the waiting area. And all surfaces are disinfected after each customer leaves. So don’t be afraid to make an appointment to get your vehicle serviced. THANKS BEYER KIA!!!

Michael Tran

Took my car in on two occasions, once for maintenance and another for inspection. On both occasions I worked with the service associate David Chang. He was communicative about the things the service team looked at and performed, costs involved, and gave good time estimates for the wait. Overall a great service experience

Christopher Miller

Once again- Beyer Kia shows why they are the best. My wife’s car suddenly died- we got the car to them and within just a few hours without a service appointment- simple diagnosis and repair! David Chung texted me directly and kept me informed every step of the way. I greatly appreciate his customer service and professionalism!

Nancy Ryback

Chris, the Service Manager, makes everything in service run smoothly. He welcomes you, gives you an estimated time for completion. Checks with you in between, and even makes sure you have coffee or tea while waiting. My oil change was finished on time, and he graciously helped me with my Apple Play car connection. Thanks, Chris. The service dept. is efficient, and the sales staff is the best. Love my Cadenza!

Juliana LeMaster

They were the only dealership in the area who had what I wanted when I wanted it. Carolyn was easy to work with, as was her sales manager, Bobby. The best part was when a second salesperson helped out with some of the finishing touches - a storm was coming, and I was able to be on my way home before it started.

Mark Bulgrin

David Chang has been awesome in being helpful in the service department! Omar is incredible in sales! Omar went out of his way to make me pleased with my Kia. What an amazing team.... five star service, sale and follow through. After 5 VWs, I am glad I went to Beyer Kia

Li House

I always have a 5 star experience at Beyer Kia. I came in because my car was shaking when I was accelerating and knew they would take care of me. From beginning to end, Shwan was welcoming and super helpful. I didn’t end up getting all the work done (nothing to do with them all to do with my own budget) but highly recommend visiting them for your Kia needs.

Tamara Wain

I brought my Kia Sportage in for an engine issue that was under my life time warranty. David Chang kept us updated along the way. When another issue came up David and the Service Manager Chris Prevatt took care of setting me up in another loaner and making sure that the Other issue was taken care of quickly and professionally. I would recommend Breyer Kia to anyone looking for a new car and great customer service and superior problem solving skills. Ive been in sales for almost 20 years and there is nothing like excellent customer service . Thanks so much for all of your help Chris and David. You guys are the best !

Miorarijaona Randrianantenaina

Shawn Haider, as always, went above and beyond what a customer should expect, during my maintenance visit to Kia, were excellent service provided with a very high standard of professionalism. Thank you very much.

Rob Drozdowski

Had a major warranty issue with my 2012 Kia Optima that required a complete engine replacement. The entire experience was fantastic. I will buy my next Kia from them without hesitation. Well done Beyer Kia, and a special shout out to my service rep Shwan who was terrific.

Chris Raymond

Updating from earlier review. I appreciate the friendliness of the service department, and that they wash your car every service appointment. Shout out to Shawn Haider for the gratis safety inspection today. It made my day for sure! I think their prices are fair and you are getting work done by Kia specialists.

Mike Persico

Brought my 2020 Kia Soul in for its first oil change. David Chang was my service advisor and he took care of everything in no time. I was in and out very quickly. Oil change, software update and a car wash and the cost was zero! Definitely recommend David Chang and the rest of the team at Beyer Kia.

Will T

This was my first visit to Beyer Kia, and David Chang was my service advisor. He kept me informed throughout the process, and I enjoyed talking with him. Everyone I encountered was very personable, and I plan to continue using Beyer Kia!

Nawel Benidir

By far the worst experience I've had with a service department. I dropped my car off on February 17th 2021. I have yet to receive an update on what's going on, its a simple programming and no one has the decency to call me with an update. It has now been 2 weeks. ————————————————————— UPDATE: The Service manager Chris definitely saved the day. All it took was communication and honesty. That’s all a customer looks for when taking their car in for service.

Alan Zurcher

The engine on my 2012 Optima seized. My warranty had already expired, however Kia covers their engines for as long as you own the car (as long as you are the original owner and you do all your scheduled oil changes), Beyer Kia was extremely easy to work with. Their rental car process through Enterprise is seamless and I did not have to pay for anything. They did forget to perform a test on the new engine so I did have to go back and take additional time out of my day for them to do it. But I would still highly recommend.

Jennifer O’Neill

David and the rest of the Beyer Kia team is excellent! I have brought my Kia to be serviced ever since I bought it 3 years ago, and they always take care of me quickly and professionally. Today was no different - I brought my car in for inspection and I was in and out of there much quicker than I expected. I would definitely recommend coming here for any of your Kia's needs!

David Baker

I brought my vehicle in for the initial oil change. David Chang did a great job as my service advisor. He was courteous and kept me aware of all work being done. Beyer Kia is a fine dealership and service department.

La-Ronda Antoine

I've never seen a place so full of happy and helpful people. When you combine this with excellent service, you can't go wrong. I recommend that if you're anywhere in the DMV and need your car serviced, drive the extra miles, take the extra time. #1 in my book.

Chris Miller

First timer at Beyer Kia- walked in the service office and was warmly greeted by Mike - who treated me great! Offered me coffee and and was very quick and efficient with his services. Mike stayed in contact with me throughout process and even discounted an alignment for me when I bought new tires. Recommend any DMV Kia owner to visit Beyer Kia!

Mike Rogers

This is one of the few dealerships that I would highly recommend. David Chang in the service department was fantastic and extremely professional. He kept me up to date the entire time and was so nice. If you need any work done to your vehicle, make sure you ask for David and you won't regret it.

Jonathan Freedman

Had a problem with my engine, and Kia arranged for my car to be towed to Beyer Kia. David Chang was constantly communicative, prompt in ordering the replacement for my engine, and got the car back to me in perfect condition really quickly! Felt like I was a priority for David and really appreciated the great service.

Amy Frazier

Very pleased with my experience. Mike who works the front desk was very experienced, trustworthy and honest. I came in with kids during the hot sweaty days these this months. I got four new tires put into my car because of the wear and tear...plus the nail in the rear passenger tire. My 2014 KIA SOUL has low low low miles but the service was definitely needed. Thank you Mike!

Brittany Hayes

My experience at the dealership was superb. Rachel has been my favorite service advisor. She communicates often and gives you honest estimated times. Last time I didn’t have a great experience and the team came together to rectify their mistakes. I appreciate that. My detail looks so good that I didn’t even want to drive my car back home. Thank you guys so much!

E P

I bought my kia forte with this dealer and have been doing the maintenance there as we'll. The team is efficient and very nice.. Oliver is really the best.. I come all the way from fairfax to get their service. I have never been disappointed.

Andreas Hake

I went for a regular car service earlier this week. It was great to see how they have adopted a good safety protocol! The car service was excellent - a consistent experience. Shawn took care of everything from taking the car in, providing service advice and keeping me informed. Altogether great customer service and quality service for the car. Highly recommendable.

Treasurer 525

Beyer's Kia has the best dealer service department I have ever dealt with. The pick up and drop off service is greatly appreciated by one who is in a high risk category during the pandemic. David Chang did fine in managing the service call, and Graham made the car pickup and drop off flawlessly.

Danielle McCarthy

Beyer Kia is hands-down the best dealership I have ever interacted with! They are super friendly and straight forward with their customer service. Between the sales with Heidi, General managing with Bobby and the service department with Chris, all parts work so well together and everyone always makes sure I leave happy. This place has become like a second home to me and I love that everyone knows my name. They always aim to please even if somethings can go awry. Great job folks!

Marja Chapman

I bought my KIA Sportage at Don Beyer KIA in 2013 mostly because I live nearby and it was convenient. However, it is my experience with the service staff, in particular with Shawn that keeps me coming back. He is attentive to my personal needs and shows it every time.

Susan Baker

Had a great experience for my car today. Shwan Haider reached out to me after a chat online, to schedule my service. When I arrived, he let me know about the additional recalls that were needed and kept me informed during the time I was there. Service was easy to schedule and done quickly.

Linwood Creekmore III

Stopped by to get 35k service on 29 Feb; Beyer was able to fit me in their schedule on the same day. Excellent service, prompt notification of issues, and affordable prices. The extra convenience of being able to schedule online was excellent. David Chang definitely took care of me and went above and beyond. Stop by for service on your Kia.

Debora Vasconcelos

I want to express my gratitude to Shwan Haider at Kia Beyer Auto in Falls Church, VA. I has a problem with my car yesterday ( Kia Soul ) and Shwan went Above and Beyond to fix the problem with my car as well helping me to get home fast and safe ! The best car shopping in the DMV area. Shwan is Wonderful and very professional! THANK You ! Debora Vasconcelos

Jesse Monroe

I did not buy my car from Kia Beyer, but have exclusively relied on them for servicing my vehicle since moving to the DC area. The staff is incredibly friendly and helps get you in/out in a timely fashion. My last service they even had a grill out back and were offering hot dogs and hamburgers to those waiting for their service to be complete. Highly recommend this place.

Laura Bryant

I scheduled my appointment for a safety inspection and oil change for my 2010 Kia Sportage. Oliver was my service representative. He told me how long it would take, and asked me if I wanted to wait. He kept me updated and then let me know that the car was almost ready, but it would be just a few more minutes while they washed and vacuumed the car. I would never think of taking my car anywhere else for service. Thank you to everyone at Beyer Kia service!

Colin Beidler

Update: 8/14/20 I really can’t speak highly enough of the folks in the Kia service department. I’ve been to many Kia dealerships in the DMV and there is just no comparison when it comes to customer service. Shwan specifically has gone above and beyond with helping explain any issues I have on my Optima. His communication is always prompt and gives very realistic timeframes on repairs. The service manager, Chris, is incredibly professional and never hesitates to call me an Uber when dropping the car off. These guys are A+ Highly recommended! I spoke with Daijza many times in person and via phone over the course of my engine replacement and I highly recommend asking for her by name if you’re getting work done. She was always incredibly courteous, accommodating and promptly returned my calls without fail. The service manager, Chris, was also kind enough to put me in a brand spanking new loaner for the duration of the repair! The level of customer service I experienced was unparalleled. The lead mechanic, Ishmael didn’t hesitate to go in depth about all of my mechanical questions and really helped me to understand what was wrong with my vehicle. I can say with confidence that I’ve never had a better experience getting work done on my car than with the team at Beyer Kia.

Shawn Emerson

I just had my sunroof service here and it needed cleaning and Recalibrating. My extended warranty didn't cover this and it was going to cost me some money for this! The service desk technician David Chang went out of his way to find away to reduce the price. Thank you so much David because I was not prepared for this because I thought my warranty and/or extended warranty would cover this!! Kia Customer, Shawn Emerson

Drake Whalen

Nam Cho was a fantastic resource when we were looking at a used Kia Sorento EX for purchase. Nam went out of his way to take personalized video of the vehicle to give us invaluable insight to the condition of the car before arriving at the dealership. Particularly because of the ongoing pandemic, this service was super appreciated. Upon seeing the vehicle, we felt comfortable visiting the dealership to test drive the car and everything was prepped for us upon arrival. After a short test drive, we were sold and Nam helped get us in and out as quickly as possible which was very important to us. Overall, a great experience and I'd happily refer any of my friends and family to Beyer Kia. Great job!

Monica Caceres

Oliver was very helpful. He replaced my key battery while I waited. It was very quick and efficient.

Shanu Srivastava

I went in for an oil change, and got David Chang at the Service desk. He was very helpful, professional and efficient. The lounge had snacks and good cappuccino while I waited. The price was also good, especially considering everything. I will go again. Well done

Tony Taylor

After taking my Kia Sorento in for a warranty repair, Chris, the service manager, exceeded my customer service expectations. I received a loaner for the two weeks my car was in their shop, and received regular updates. Unfortunately, one of my issues was very difficult for them to diagnose, and they used multiple techs. to figure out the rattling coming from the sunroof. The noise was reduced, but it still rattles. I’m confident they will look over the car again to make the necessary repairs to finally resolve this. They even balanced my tires and gave me a free oil change while they were repairing the sunroof.

Derek Johnston

Beyer Kia's service team was friendly, great service, and efficient. My car was done in an hour of me dropping it off. David Chang also washed my car free of charge. I recommend!

Kristy Anderson

I couldn't recommend Beyer Kia more - made the car buying process even in the time of a pandemic easy and stress-free. I knew which car I wanted, so we did all the negotiation prior to my arriving at the dealership. Omar and Edison were fantastic to work with, and everyone I encountered was helpful and friendly. I am loving my new Niro - thanks Beyer Kia!

Mike Gilpin

I bought my 2017 Kia Sorrento SXL V6 here three years ago. Recently I brought it in for scheduled service and worked with David Chang. David did a great job taking care of my needs, which included needing to order some special parts. When the parts came in and I needed to stop by on a Friday afternoon to have them installed, David worked me into the schedule on short notice, and washed my car (again) to boot. Great service! Here's another update from another service visit in Aug 2020 - and David Chang came through for me again! David worked with me to make the visit fast and convenient, got me rolling again and in a clean car, again. Thanks David!

Garrett Heckstall

This Kia dealership is fast and very reliable. I encourage all to use it. I have a 2013 Kia, which is in great shape due to this service department. David Chang is very helpful and works to get you the best price for your service. I highly recommend him and the service department.

Dietra Chase

My experience at Beyer Kia Falls Church was great. I thought that I would need a tire replacement because a nail was lodged on the outside of the tire tread but the technician was able to remove the nail without incident. This saved me the cost of a new tire. The customer service was great as well. I would recommend Beyer Kia Falls Church to all Kia customers. I booked my 22,500 maintenance checkup via the internet.

Lore

Michael was polite and helpful. I took my car in for it's annual check up and to get the updated state test. When I asked if I could use a Kia Beyer's coupon toward the service for my car, he was helpful and said it could be used as a discount toward the total bill. When I got my vehicle back, it was nice and clean; as well as running smoothly. Thank you!

Lisa Nguyen

The best experience by far. This was my first time here at falls church location. No trouble at all. I told David Chang what the problem was and he took me in immediately. He was very kind and help me figure out what I needed done. He gets straight to the point and is also very patient! I highly recommend beyers Kia here in fall church. I also notice that majority of the service and mechanics are very helpful. Will be back!

K Lopes

Beyer KIA Service Center ROCKS👍🏼, They are polite, professional, polished Service Managers and techs. It was very easy to book my appointment online and I dropped off my care for my first oil change. Chris Prevatt and Shwan Haider treated with perfect customer service and are very hands on. They were knowledgeable, kind, and even sanitized the driver area of my vehicle, once the car was ready to go. I found my KIA service center at Beyer Kia Falls Church💯. 🤩😷🚘

Sheena Tyler

Return customer here, the reason being Shwan H. He’s very helpful and informative, always has my vehicle complete on time. Let’s me know what is needed/recommended for current and future services. I would highly recommend Beyer Kia service for all vehicle maintenance needs. Will continue to have my Kia serviced here. Keep up the great work!

Ash Johnson

I bought my Soul here in 2016 and I've had it serviced a few different places since then but my experience here was better than most. Most recently my service advisor was David, his recommendations were pretty much what I expected my car needed (nothing unnecessary) and he automatically applied a coupon on part of my service.

District Ridge

We had a great experience at Beyer Kia. Heidi helped us find the car we wanted and was responsive and accommodating like no other car buying experience we’ve had. Bobby was very easy to work with and we felt that we got a great deal. Beyer Kia customer service is top notch and we will definitely take our business to them again.

Stephanie P

I always take my car here. I appreciate that they have a lil work area there. I waited for my car as I always do. And I'm working remotely and didn't lose any hours because I could work right there. And the people are kind. and the pens write good. i love a good pen!

Brianna Wockenfuss

I bought my Kia Sorento from Beyer Kia Falls Church so whenever I need maintenance done on my vehicle, I take it back there. They can usually get me in right away and I’ve never had a problem with scheduling. However, I am constantly disappointed in little details when I take my vehicle there. I used to work at an auto repair shop so I know and understand how things should be done and I feel that Beyer Kia needs to work on their customer service. Just recently I needed an inspection done and when they took the old sticker off to replace it with the new one(that’s smaller) they didn’t take off the old sticky goop so I now have a HUGE spot on my window :( and that stuff is hard to get off! they also never seem to vacuum. Little details make a difference.

supanin disayawathana

I did make an appointment online to have my 20,000 miles maintenance at 11am. Shawn was my advisor, he helped book uber ride to me because I want to leave the car. After a couple hours later, he called to inform the status of the car. And help schedule the uber to pick me up. Great services as always, thank you Kia beyer team.

Ly Dao

My service representative David Chang provided detail troubleshooting finding and asked the mechanic to show my vehicle issue. David offered me the repair cost detail prior to have my approval to repair. Lastly, dealer customer accomodation environment is friendly and comfortable.

Leen Zalatimo

Shwan Haider took care of me, and did a great job with my car. Dealing with Beyer Kia has been such a pleasant experience overall, very professional, fast and efficient.

Mattc Geske

I always have a good experience with Beyer Kia Service Center in Falls Church. Great employees and trustworthy mechanics. Special mention should be given to my customer service rep David Chang. For anyone owning Kia, I highly recommend this place!

Jordan Budisantoso

David Chang helped me out today and walked me through all the work and issues with my car. I showed up late to my appointment but was still taken care of promptly. He also walked me through every charge. It's alway tough going into getting your car serviced when you don't know a lot about cars. There is some inherent trust that needs to be had. I appreciate David's service and time and wish more experiences were like this.

Raymond Newby

My wife and I recently leased a Niro EV from Beyer Kia Falls Church. It was a super easy experience. We saw the one we wanted to look at on their website, and they pulled it out of the showroom at our designated appointment time (appointments are great for social distancing). We were able to take it for a test drive before discussing payment terms. They gave us the price from the website with no upselling. We requested the extra protection package, and they worked with us to lower the added cost. They even added in a discount to make up some of the payments we still owed on our existing lease. No pushy sales tactics from our leasing consultant, Kamiran Mirza, and an entire team willing to work with what we needed. Great experience!

Rosy Garza

This was my second time here. It was my car’s 10,000 miles maintenance. I love Kia’s customer service. The facilities are nice. Mr. Shwan is very professional. I came without an appointment, and Mr. Shwan helped me to got it. While they were working in my car, they gave me a car, so I went to buy my groceries and picked up my clothes from the laundry. When I returned my car was ready and it was already washed. They changed my car’s oil, tire rotation, installed filters, set all tire pressures. I paid $55.00. It was a great deal.

Dr. Monica Lopez

Today I came to get my car oil change and get a recall done. Rachel took care of me and my vehicle. I had a couple of questions about the recall and she explained everything. She did a great job. If at any moment you have to come to Beyer Kia at Falls Church ask for Rachel. She is great!

Rob Vaughan

We showed up without an appointment 30 minutes before closing on a Saturday for a test drive. We were greeted quickly and treated well, but we're on the fence between 2 different cars. The following Monday we called ahead to make an appointment at a different dealer to see the other car. Even with an appointment, the other dealer kept us waiting for 2 hours and held us in the dealership for another 2 while they "appraised our trade" and pressured is to buy. We bought from Beyer Kia the next day.

Mahoy Taylor

Came in for service on a faulty trunk latch. Not only was the latch repaired under warranty, but two recall repairs were made and they changed my oil (I was just about due) - and I didn't pay one dime. What was even better was the customer service. The service personnel were friendly, kept me informed, and were very considerate of my time (about 2 hrs from drop-off to driving home). I've heard horror stories about dealership service so this was a most pleasant surprise. Had a 2nd visit for a routine oil change & tire change and Service Tech David Chang took EXCELLENT care of me and my car. Both the service and cost were well worth the drive (about 45 mins for me)

Min Yi

I brought my car in for servicing today and David Chang helped me. He was very professional and I had a great experience! I would highly recommend for people looking to service their Kia come here.

Andish coupon

Shwan was awesome! I visited this dealership for my Kia Sportage and Shwan walked me through all the prices so patiently. He explained everything about my car in such a great way. The service was so quick and efficient.

Blake Wessinger

Excellent experience, staff was very communicative, and when my car took a little longer than expected, they put me in a loaner for free. I will absolutely be returning the next time I need a service. Shwan was the employee who helped me, and he was great. 5 stars

Doris Patteson

Don Beyer car dealership is top-notch. They always provide prompt and excellent service. The service people are always welcoming and call us by name. They appear to enjoy their jobs and serving people. The car doesn't just get serviced; it comes back washed and cleaned.

Lee Morrow

Omar helped me with my lease and made it an easy experience, even during the pandemic. Everything could be done virtually, and the car was delivered to me. I got an even better rate than I was offered online. Very happy with my Niro.

Syd Rivera

The customer service group was on top of things with my KIA. The price quote for services was exactly what they said they would do. The work was completed sooner than expected. They even did an oil change at no cost due to extra work that I authorized. My car was cleaned and washed very well. My compliments to Shena and her staff for being so responsive to my needs.

Mark Edwards

Being in the customer service business myself, I know that outstanding customer service starts with good listening skills, continues with keeping the customer informed and finishes with exceeding the customer's expectations. David Chang more than excelled in each of those categories. Ideally, I wanted to have a 25k mile service performed on our 2017 Sportage, but would've been satisfied with an oil change. I also noticed that the vehicle was consuming enormous amounts of windshield washer fluid. Even though I called only a couple hours beforehand to learn there were no available appointments that day, David was able to not only perform the 25k service, but also trace the run on washer fluid to a leaky pump, which he duly replaced. Finally, he had the vehicle washed and vacuumed before I picked it up. To top things off, even though I normally took the Beyer shuttle van to/from metro, since I am now teleworking, David and the Beyer team provided complimentary Uber rides to/from my home. Now that's amazing customer service!

Banderas shabib

Great experience and communication , Olivier went above and beyond. I can't thank him enough.

ARUN MANUJA

Excellent service and support from Mike at Beyer Kia Falls Church. I was kept completely into the loop for the repair work, which was performed on my Kia Rondo. This car is 10 years old now, but we love it and have no intentions to dispose it off, so it was better to listen to Mike's advice and follow what he said. Much appreciated, dear Mike.

Basil Hinds

Shwan was very helpful, Beyer Kia has always helped me from day one. I come in with high expectations and always leave satistified. Thanks for the support and getting me back on the road so fast. Best

Andrew B

I have had a great experience with Beyer Kia! The entire staff, especially Brian and Chris in the service department have gone above and beyond in resolving some issues from my car! I highly recommend you check them out for your next Kia purchase and service!

ricky zamora

All the time I come to Beyer Kia to get my car serviced I am always satisfied and happy with everything that was done during the service. David Chang took care of needs from start to finish! Great group of people at Beyer Kia.

David Lankford

Less M. did an outstanding job helping me through my purchase. The entire Kia team at Beyer Kia was very helpful during the purchase process.

J Morgan

Excellent service by Bryan Marchante and the crew at Beyers Kia. Took care of me with Break Pad replacements in a timely manner and also took care a bulb replacement free of charge so my Optima could pass inspection. Second time bringing my car in for service and they haven’t disappointed!

Leah Palmer

I got my vehicle serviced here recently and was very happy with the speed and quality of the service. Shwan checked in with me regularly to keep me updated while I was waiting and explained everything to me. The waiting area was great - cubicles, coffee/water, wifi, charging plugs.

Michael Patterson

On July 15 and 19, 2019, my car was serviced at Don Beyer Kia, Falls Church, Virginia. All of the staff, especially Michael Malloy, my Service Consultant, were courteous and professional. I was very pleased with the car shown to me and the quickness of the service—In and Out. Thanks for a great job!

Deborah Munganga

I went to get my license plate installed. Bryan did a fantastic job and was very friendly. If you need any help with your Kia, go to Beyer Kia!

Blair White

David Chang was my service advisor and he kept me fully informed throughout. He was informative, helpful and efficient. Great experience all around -- will continue to get my Kia serviced here.

Pete Cruz

I have my car Serviced here regularly, and satisfied! David Chang, service advisor, will make sure your car is serviced properly and cared for! He gives you an accurate detail of what your car need service on and does not try to up sale you. Highly recommend!

Margaret Johnson Gillard

I love the service department at Don Beyer Kia. They’re efficient, timely, and friendly. They always go the extra mile and respond quickly. I trust them with my car and have had nothing but amazing service from them for nine years. I plan on buying another Kia just so I can keep going to them!

Mary Brown

Shwan is simply phenomenal! Knowledgeable, patient, caring and kind! I always look forward to connecting with Shwan when I need my car servicef. When waiting to get my car servicef I heard Shwan very patiently talking to a client regarding their auto situation. Shwan is simply a stellar Kia Beyer representative.

Nandi B.

After a horrible experience at darcar Kia, I wanted to try another Kia. From the lady on the phone scheduling service to the man at service, to the man that helped me in sales. I’m soo happy to say that I had the best experience at this Kia dealership! Fraz Shakeel was extremely helpful. He cared about my budget and didn’t hassle me into buying a car. He was extremely informative, looked into cars that wouldn’t increase my car note extremely high. I came here to get my car serviced and was interested in another car. The service center was also very kind and helpful Shwan was super kind! I enjoyed being here. I love coming to a dealership they are not just worried about sales but the customer. I will forever take the drive to come here. I will never go back to darcar

Koi Toi

It’s never fun when your car has troubles, BUT the people down at the falls church Kia really are the most helpful! Oliver and Shawn were my advisors and they both did an amazing job. Worth the drive!

Jackson Shumaker

Omar Pinto and the other staff delivered exceptional and timely service when I came to lease my 2020 Kia Forte. Kia provides a great value if you are looking to lease a vehicle. I have only praise for the customer service I received and will definitely be using them again in the future.

kristen verderame

I have had a couple of Kia leases through these guys and they have been fantastic to work with. Their service staff is professional, friendly and super helpful, and their sales folks are not pushy and very easy to work with. The management there is top notch and super responsive. Love this dealership - and I have never even come close to saying that about any other dealership!!

Grace Holden

I have been going to Beyer Volvo and Beyer Kia in Falls Church for twenty years and have been very happy with the service there. I was just at Beyer Kia on Friday and received excellent service -- was kept apprised of what was needed, which was completed in a timely manner, and it was comfortable waiting there. I also appreciated the complimentary car wash and vacuuming!

Todd Szelkowski

I took my KIA Stinger there the other day to get it's oil changed and was greeted promptly by David, one of the service reps. He quickly took my information and promptly took my car back to be serviced. All in all everything went as expected. See you in another 3000 miles.

Nikita Kelley

My rating is 100% based off the amazing customer service, unmatched professionalism, and client loyalty of Car Salesman Olessian or “Les”! I recommend him if you’re in the market for a Kia guys and gals! He also makes sure he’s available to answer any questions you have after your purchase.

Nils Martin

I had an excellent experience at Beyer Kia today. The service was quick, professional, and kept me well informed throughout the process. David Chang was my service advisor and he was excellent and informative.

Depe

Great dealership!!! The sales team was very helpful when I needed to select a car. They applied multiple discounts to the car price and accommodated a financing option that kept me under budget. A few months after getting the car, I drove over a manhole and shredded the two tires on the passenger side of my vehicle. When I called the manager, he recognized me immediately and directed his service team to take care of me. They gave me a loaner car for free while my car was being fixed and replaced my tires at no charge since they were under warranty. All went very well and I would absolutely recommend this dealer to anyone interested in buying a vehicle.

David Welch

Rachel was my service rep. She was nice, personable, and funny. I showed up 40 minutes before my appointment time and it didn't feel like they waited until my appointment time to start working on it. I really liked the text notifications that they have now. I was able to get updates and even opt in or out of recommended services. It was an overall pleasurable experience.

Sean Phillips

Recently completed a oil change and state inspection and the service was timely and efficient. Service team was respectful and quick to handle any of my concerns. Particularly, David Chang answered all of my questions and ensured that my vechile would be complete within 2 hours. I recommend to anyone with a kia who wants effective and honest service. Thank you David!

Rutsch Family

We received first class service for our KIA Sorento this past week. We were treated very well. The work done was reasonable and first rate. Highly recommend Don Beyer KIA in Falls Church.

Maggie Lawson

The entire shopping experience at Beyer Kia Falls Church was positive. My salesperson, Heidi, took the time to show me several cars and after the sale taught me how to use the technology so that I was comfortable with the vehicle. The financing person explained everything in detail before I signed which made me feel confident in purchasing my car from Beyer Kia. I am quite happy with my experience and recommend Beyer Kia Falls Church to anyone looking for a new vehicle.

Andrew Reader

I was happy with my buying experience at Beyer Kia. I got the car I wanted (2017 blue Kia Stinger) with no hassle or high pressure sales techniques. They didn't have the color I wanted in the lot but they located one in New Jersey and had it for me in a couple of days. I dealt mostly with Heidi. She was very nice, helpful, returned my calls and talked to me like a real human being, not a typical car salesperson.

Ken

Beyer Kia is a great dealership! I always take my car (2007 Kia Sedona) to this dealership when it needs a repair, and they are always professional, organized/efficient, and do quality repair work. Especially the service advisor, Shwan H. He is the best advisor I've experienced in the past 20 years, he always assures that the customer gets a great experience from start to finish. I definitely appreciate and trust Beyer Kia. . . Ken

Anita Desrivieres

Rachael was a great help and communicated well everything that needed to be taken care of with my vehicle. David Chang was very helpful and kind. Took care of setting up my appointment to the follow through of my break service. Great customer service!

Jasmin Picariello

The team here at Beyer Kia has always been phenomenal and ready to help. David Chang was of great help and got my car up and running quickly. Shawn was also very helpful and professional.

Don Marlais

I took my car for service at Beyer Kia and could not have been more pleased with the level of service. My rep, David Chang, was highly professional, courteous and efficient. I highly recommend Beyer Kia and even more highly recommend David Chang.

Danielle B

Went here for routine maintenance, and they did a great job making sure I knew what they did when I picked my car up. Also washed my car without me having to ask for it. Update 12/20 Had an oil change done today, they again went above expectations. Great customer service, very friendly.

Mikaela

It’s great piece of mind to have a regular, trusted place that I can take my car into for any kind of service. Christopher is so helpful and goes above and beyond to make every transaction not only smooth but pleasant. The service crew is knowledgeable, waiting and refreshment area is clean and comfortable, pick up & drop off is breeze.

Magin Urdanick

Rachel in the service department is the best! She’s always helpful and professional and explains everything that needs to be done on my 2020 Kia Telluride. Obviously, because the car is new, we haven’t had many problems but Rachel goes above and beyond to make sure that any problems are addressed. I’ve been very happy with Rachel and will continue to bring my car here for service.

Andreas Barth

We bought our car from Heidi and her manager Bobby. Excellent service. A hose came off and the car had to get towed. My wife said that she received first class service. Very impressive. I will buy my next car there again.

Ken Kuruce

Great experience. Omar did a fantastic job with the transaction. He has an in depth knowledge of the vehicle and was straight and to the point with the purchase. Best car buying experience I've had in a very long time.

Breylon A. Smith

Update for March 2020: After an awesome service member left last year, I was worried I wouldn’t get the top-level service I’ve received. And then, Shwan stepped up and has been great without missing a beat. He’s followed up during and after the service to my car. Two things that Shwan did that make me feel valued include remembering me and the things my car needs. And the second item is his professional care for explaining things to me and being generous about my options for repair and payment. I’m looking forward to continuing my service here and I might even buy my next Kia here. Keep up the great work! 2017 Review: The service I received here today was GREAT! I came to get fuel cleanse and received that along with some other things - plus top service from Kenneth G. I was set on coming in to get a simple fuel cleanse, and he was knowledgeable and was able to explain the necessity for other service to my car since I was at 90K miles. He explained all the benefits of doing that and it made me trust his expertise. And yes, it was more expensive, but it will help with the life of my car which is more valuable to me at this point. On top of that, I received a discount purely based on Kenneth's courtesy. Also, I received a text message asking to text back if I needed anything. While I waited, I had free WiFi access to get some work done. And I was offered cake while I waited. They also have water, coffee, and tea available in the lobby - free of charge. I was a happy customer based on all of these experiences.

Caesar's Ghost

Great experience and customer service. Extremely friendly staff from sales reps to management. Highly recommend you drop by

Diana Crane

Went in for an oil change, they notified me of two recall issues. Offered to fix them right away. Came back a week later due to time constraints. Oil change and fixes were both quicker than expected. Washed the car after service. Very polite and cheerful people working in the service department. Definitely a good place to get a Kia serviced.

Karen Hogan

We dropped our Kia Telluride at Beyer Volvo, which was serviced by David Chang. He performed a complimentary oil change and checked our vehicle's electronic system. We communicated via text and David let me know promptly when our car was ready to be picked up.

John Ogle

Shawn Haider is the consummate professional. I have been coming to Beyer Kia for service for 2 years, every I need something Shawn overdelivers. I would recommend Beyer Kia to anyone the needs their Kia serviced. Thanks Shawn and Beyer for the great service. Regards, John Ogle Just had my Optima serviced at Beyer Kia today. Another great job. Thank you Shawn and team.

M Gurjar

We had a great experience with 15k servicing for our Kia Niro. They also diagnosed a problem that's been bugging us for a year now and are going to get it resolved for us. So we couldn't be happier!

Tuesday Hairston

Walked in for an oil change walked out with a new car.. I've been planning on my new car for my birthday in December but with the service Omar Pinto gave me last week my birthday came early. Thanks so much for your time your honesty and your customer service. I will recommend you to friends and family.

SANTIAGO YEPEZ

I stopped by Kia /Volvo Falls Church after running a few errands and Kia Crew was kind and very accommodating to service my car without any appointment showing true concern about my car needs as well with a Great customer Service as usual. Million thanks to Chris Prevatt for leading this great team of professionals and David Chang this time who was in charge servicing my car .

J.Gabriel Monroig

I had a great experience at Beyer Kia. I called in and spoke with Daijza regarding my concerns with my front tires and she stated she would do a free inspection of the tires without any pressure to buy if needed. She was very patient with my questions and very informative. Have not had great experiences at other auto shops but thanks to Beyer Kia I will be going back for all my auto needs.

Chris Jurgens

I had a positive experience buying a new Kia Sorento at Beyer. I knew the vehicle I wanted. They did not have it in inventory, but said they could source it. We negotiated on price - had one exchange with the manager, who came back with what I asked for and thought was a fair price. They explained the financing options to me transparently, and ended up using my own financing as that worked out better. They managed to source the car from another area dealership within minutes, and had it onsite within a couple of hours. I had to go home, but they paid for an Uber to pick me back up to get the car when it arrived. The whole process was straightforward, particularly compared to another area Kia dealership I had visited the day prior that had used every frustrating car sales tactic in the book. The Beyer team gave me a much better deal - better price, better financing solution - and much more straightforward, no nonsense service. I visited 4 DC/VA/MD area dealerships during my process, and Beyer was by far the best to deal with.

d weaver

Best new car buying experience ever. Omar was professional and knowledgeable. A pleasure to deal with. Hassle free experience. Never been treated so well at a dealership. I recommend.

Basil Hinds

Had an appointment called in late, was told no problem take my time and be safe. After arrival was welcomed had a chat with friends, then walked around. Very quick turn around, was half way threw browsing magazine while being checked on if there was any thing that I needed. Car pass test and of still working perfectly, very well built vehicle I am impressed and happy, real winner. Thank you KIA 👍

Steve Radabaugh

I had a great experience with this dealership. I identified my desired vehicle on their website and their pricing was the best around. I arrived on site and all of the paperwork was prepared correctly and completely in line with our discussions. Because of their diligence and professionalism, I was in and out of the dealership in less than 10 minutes.

Leah Gonzalez

I purchased my Kia Soul from here in March 2014. I only service my vehicle here. Shwan is awesome! He's been my service advisor since 2014 and we've built great rapport. He and his team are extremely friendly, honest and reliable. I can email or call Shwan anytime to schedule an appointment and he accommodates my family and I every time. They do whatever it takes to serve us customers and we feel that way every single visit. They earn their 5/5 stars. I have positive visits and highly recommend buying and servicing a vehicle from here. They put their best in both service and sales. Thank you!!

Azaid Portillo

The amount of effort and dedication that these guys put forth in order to help me buy my new Stinger was something I’ve never seen from a dealership. They jumped through so many hoops. From trying to locate the right one that, matched everything I wanted. To assisting me with finances at an amazing rate. The entire staff was incredibly friendly. Not once did I feel pressured to buy anything. I can’t thank Ray, Omar and Edison enough for being so informative, helpful and involved in everything. They went through so many hoops to help me with this purchase. I highly recommend stopping by and speaking with any of them.

Edgar G

We had an honest, friendly, professional, and straight forward business deal to get a Kia Niro PHEV for lease. Our sales representative was Mr. Omar Pinto, and the necessary closing paperwork was handled by Mrs. Emily, who like Omar explained and responded to every single question asked to the extent of their knowledge. It is essential to note that the whole process of getting the car was dealt without pushing us (like it does happen in any car dealership) and together everything worked to gets us the deal that ended satisfying our needs at the time. We did go to several other dealerships in the area, but this one overall Beyer Kia was the best for customer service and for the deal offered, their staff showed us the willingness to go the extra mile proactively. By the way, we still have an open invitation (no appointment needed) to come back and spend some time to resolve any further questions about the car and to fill the car tank for free. My wife and I recommend any DMV Kia or no Kia owner to visit and give a chance to Beyer Kia since they might surprise you. Great job folks! P.S. I used to dislike Kia cars to the point that I said that I would never own one.

Anna C

If you want quality service when you buy and AFTER your purchase, BEYER VOLVO KIA is the place to go! Their staff is knowledgeable, friendly, and informative and will go the extra mile to meet your specific needs. Chris and Shwan in the service department are AWSOME! I really appreciate how they keep you informed about the cost, process, and time frame of your service needs. Best of all, MIKE BEYER AND FAMILY generously give back to our wonderful community. When you buy with Beyer, you also give back to your hometown and surrounding area!

Peter Gandl

What an AMAZING service department !! I wish we would have bought our brand new 2020 Niro Plug-in Hybrid at this KIA dealership and not koons in woodbridge, va. Friday night, car is loaded with our dog, luggage and tools for a way over due maintenance trip to our Florida house (985mi). Ready to go -> and the check engine light comes on. No read out with an error code. UVO app doesn't even acknowledge the check light being on. Beyer Kia offered a service appointment at 10.30am the next day. From the moment we made the appointment until they handed the car back to me. We were treated with the outmost corteousy, a professional yet honest smile and every step was explained. The service coordinator came to the customer in the lounge and I overheard a couple Service report summaries. Things were explained understandable and with an empathy for the dire finances a lot of direct or indirect covid-19 victims find themselves. The waiting lounge looked like the Business class lounge of an Airline. No ugly vending machines. A highend coffee/espresso/cappuccino maker. Snacks and beverages nicely presented and free of charge. The comfortable leather lounge chairs and the business center with a functioning charging station gave the waiting area a pleasant touch. BRAVO, i think we'll have a good relationship

Amy Dugan

The service representatives and technicians have always been straightforward and fair. I especially appreciate the way Shwan Haider helped me in January to obtain a major part replacement from Kia on my Soul. I will keep returning for the great service, and hopefully to buy a new Soul soon!

Allen Foster

I was able to make an appointment for scheduled maintenance within a couple of days. They were ready for me at my scheduled drop off time and had the car ready when they said it would be. The maintenance was completed, they addressed a radio issue I had concerns with, and they gave the car a much needed bath. I wouldn't hesitate to bring my car back again.

C PL

You need to clone Heidi. She was outstanding and serves recognition. Have been to many dealerships for different cars in the last month. We are coming back to Kia because of your professionalism, patience and no-pressure sales atmosphere. Hope your service team measures up to the bar you have set. Update: 1/3/2020. Happy a mysterious stereo speaker issue will be resolved. Many thanks to David Chang and the technical staff for facilitating the show-and-tell that has led to the confirmed issue and pending resolution.

bryna freyer

Even though I arrived shortly before closing on a Friday night, the service staff lept into action like super heroes, taking charge of my car, giving me a loaner. They sanitized the loaner & loaded my walker into the trunk. Saturday David Chang sent me helpful updates & explained the problem & cost. Everything was done faster than expected and the checklist was a useful reference.

Patrick Christie

I had a great experience with Beyer KIA service department - something I thought I’d never say about a dealership service department. I live in DC and own a 2014 KIA Sorento. My check engine light came on recently and the car lost most of its acceleration - unsafe to drive. I first contacted DARCARS KIA in Lanham/New Carrollton who performed some recall work the previous year. DARCARS couldn’t see me for several weeks and their customer service is consistently lacking. At the suggestion of a coworker, I contacted Beyer who were able to fit me in their schedule within a day. They were extremely knowledgeable of the problem and were able to provide potential outcomes over the phone before I brought my car in. They answered all of my questions and were very friendly. Beyer also charged less for the same services as other dealerships. My experience was a win-win: fantastic customer service and cheaper prices (than other dealers). I will definitely be back if/when I need additional service.

sofia MMV

Always the best experience while I'm here, great service from everyone. Thank you to Bryan, Oliver, Chris and Shwan. They are always great to trust when it comes to my car!

Dan van Der zee

I came to Beyer Kia today to have some general maint. done, and David Chang walked me through the entire process from start to finish. Showed me the results from the work that was completed and helped me understand some of the recommended services for next time. Really appreciate David's help along with the rest of the team at Beyer Kia!

Bob Hurley

Had an emergency on a trip and they took care of me in minutes and got me back on the road safely. Fantastic people and fantastic business! I don't even own a Volvo. It was a 2010 Honda CRV!!! GREAT PEOPLE!

Paul S

Awesome place. Took my Kia in for maintenance and the staff were professional, helpful, and communicated every step of the way. Highly recommend.

Margaux Penland

Thank you for making the buying experience easy, straight-forward and pleasant. Omar and Bobby were knowledgeable and engaging-- making us feel comfortable every step of the way. We loved the customer service and professionalism of Beyer Kia staff, and would definitely recommend!

Nicole Marie

So I originally left a 1 star review due to difficulty with scheduling my appointment and due to the attitudes of some of the people who answered the phones. I wanted to let you all know I have since revised my review to 5 stars as Debbie went above and beyond to help me. As a young female, it is easy to get taken advantage of by service centers who rely on my ignorance of how cars work. Debbie was very honest with me and offered to drive my car to make sure there were no remaining issues. She solved a mystery noise that has been persistent in my car and gave me the honest truth. I would now recommend this service department. I called Steven Kia (trusted dealership) and told them the rates that Beyer quoted, and Beyer's rates were actually $40 lower. Thank you!

David Rosenberg

My wife Patricia Bodnar brought her 2018 Kia Niro into the shop after the engine light went on and a notice was announced through the dash onboard system. David Chang in the Service Department took the car into the shop in just minutes from when she called. He had a technician analyze the problem, called us and kept us informed all the way through the process. No charge to replace the Intake cam shaft position sensor, and the warranty covered everything. Thank you David! And Kia, great job, as always.

Tamer Salama

It was my first visit to the dealer to do some maintenance. Luckily Shwan Haider took care of my car. He was outstanding and very friendly and made it a great experience and also the waiting room was very comfortable and impressive. I strongly recommend Beyer Kia. Thank you very much for your hospitality and professionalism.

Kenneth Rush

I received Consistently Superb Customer Service from the Beyer-KIA, Falls Church, Auto Service Team this month. Look below for some of the reasons why: - Greeted by KIA Staff upon arrival in the parking lot..... CHECK. - Prompt, Professional and courteous greeting by KIA staff upon entry into the building.....CHECK. - Successful auto repairs and complementary car wash completed on schedule each visit....CHECK. - Serviced vehicle brought to front door for convenient, no hassle search, vehicle inspection and departure. - Farewell by KIA Staff in the parking lot upon my driving off the parking lot....CHECK. - Treated a like their good neighbor... TRIPLE-CHECK!!!! Thanks to Mr. Michael Milloy, and equally as well the other team members there whose names I did not get to learn, for a Gold Standard Auto service performance!!! K. Rush

Antonio Elias

I had an excellent experience buying a new car at Beyer Kia. The sales staff is salaried rather than on commission, so they really just want to help. That means they're not pushy and they're willing to take as long as you need to look around and make a decision. I wanted a very specific car - a 2020 Niro EV - which has only recently arrived in the United States and wasn't in stock at Beyer Kia, and the sales staff worked to special order the exact one I wanted in whatever color I wanted and get it there within 48 hours! Also, pretty impressive that they're the only Kia dealership in Virginia to sell the all-electric Niro. Seems like that should be reason enough to shop from Beyer Kia.

Wesley Davis

My visits are always pleasant and the service is excellent. My recent visit was to fix some software. My Beyer technician Daizja was actively involved from the moment I dropped my car off until I picked it up. Every time I called she was available and able to a amswer my questions. I appreciate Beyer Kia and their staff. Definitely a five star experience.

David Balloff

I recently has a an issue with the Kia DarCars in Temple HIlls and they refused to take care of the problem, My first mistake was going there in the first place!!! So I went where I should have started in the first place as Don Beyer Kia resolved my problem quickly and could not have been better to work with. Shwan Haider was the service rep, and he knows well about customer service. Matter of fact he could teach a course on how to treat a customer and he knows the things to make you a loyal customer. He kept me in the loop where the part was by texting and when I came in he took good care of me. He has make me a loyal Beyer customer. I have never been treated so nice at a customer service center. When you go in ask for Shwan and let know David sent you. Shwan thank you so much for your help I sincerely appreciate it

Tracie Thomas

My car broke down and I did not know any mechanics so I rolled the dice and had it towed here. I was very nervous and worried about the cost. I spoke to Shwan Haider and he eased some of my worries but still worried about the cost. He called me a couple hours later and said my car was done and an $800 repair only cost me $147. He found a warranty for me. He will be my forever mechanic. I recommend this place and Shwan 100%. So grateful for his expertise and care. Must see him for all repairs!

Heidi Holland

Omar was great. Everyone was friendly and helpful, I didn't feel pressured at all. Great buying experience! I found a couple of things on the car and they've invited me back to have it fixed up next week since the service guys left for the day. Highly recommend this dealership.

Debra H

If you take your car to Byers Kia in Falls Church always ask for Shawn H. He will take care of you and your car. He doesn’t second guess me when I have any issues with my car. I’ve been going to him ever since I bought my car at Byers Kia. I won’t deal with no one else!! He’s also one of the nicest people too. Thank you Shawn!

T Wells

Thank you Beyer Kia of Falls Church! My experience is always amazing!! Always a pleasure...Shwan made sure I was well taken care of. Thank you Shawn for your courteous customer service. Can’t wait for my scheduled service maintenance.

Kyle Gahagan

This was the quickest oil change I’ve gotten in Northern Virginia. They also have a nice work space, coffee, and food if you’re waiting. Rachel at the front desk was very friendly and helpful. If you have a Kia this is the place to go for service.

Ashley Turner

The service was great- they went above and beyond! The advisor Mike T. was very friendly and helpful. Overall a great experience.

Jaquelline

David was very professional, helpful and considerate of my time. He ensured my car was done in a timely manner. They kept the lobby clean during the covid-19 and made sure the waiting area was set up with social distancing restrictioms. I felt safe.

Bob D.

Yesterday (7/6/2020) I took my Kia Sorrento to have the sound system diagnosed and fixed. They're doing a good job of Covid safety precautions. David Chang was very helpful in keeping me informed of their findings, progress, the cost, etc. Another good experience with Beyer Kia.

Ali AL Hasani

Hi everyone I would love to share my experience with Breyer Kia falls Church Virginia they are so nice and polite specially Mr Shwan Hayder usually he give me excellent services I would say I am very appreciate to you Shawn and all your teem work at beyer Kia services. Thanks again Ali Al Hasani

Megan Wampler

It was very fast service compared to other places I have gone in the past.

Jodi Maher

I feel like my expectations are always exceeded because it's obvious that their attention to detail and customer service is their primary objective. Shwan is great! He made sure everything was taken care of and that my car was ready in a timely manner. Thank you from a happy customer!

Madden Marlais

No one likes having to take their car in, but Beyer Kia made it as painless as possible. They gave me a loaner car to use over the weekend. They kept me updated on what was happening and completed the work well in advance of their estimated date. I highly recommend them.

고예빈 은빈 유빈

Service assistant, David Chang, is a very kind and nice guy. He explains my car status and what are solutions in detail so that I can easily determine what I need to do for my car. he can speak both English and Korean. Especially, he may be very helpful to customers who are familiar with Korean language.

Alexi Nowell

Previously I wrote the following: "Great customer service by Chris and associates within the Service Department. Quick, friendly and effective. It also helps that the service costs are VERY reasonable. There are no "oh my god!" moments when you receive the bill." What I would like to add is that my lease is almost up. While I love my car, the most important reason why I am trying to stay in the Beyer Kia family is because of this outstanding service.

Gail Goodbold

I went to Breyer Auto with my Kia for the airbag recall, Daijza was probably the nices employee I have ever come across. She went above and beyond to help with any concerns I had. Being an elderly women I really appreciated her help in telling me about the car and how long it would take and the Starbucks across the street. Over the years I have been to a lot of car dealership and also worked for one and she was by far the best I have ever come across. Everyone there was friendly and seemed to be happy. Thank you for the wonderful experience. Patricia

Kiara Bates

I just bought a 2020 Forte and came here for my first oil change. I had a waiting appointment and it was done quickly. David Chang was very friendly and helpful. I will definitely come here again!

Andrea GC Smith

This is the first I had my new to me-but Enterprise fleet car-serviced. The professionals at Beyer were polite, professional and knowledgeable. They discussed my options and prices and were able to perform the 35,000 mile check up on my car that same day and in the promised amount of time.

Rodney C. Williams

I phoned in to request time to have my Kia Sadona serviced. Whe walking into the Customer Service office everyone was very friendly and willing to assist me. Chris spoke to me and remembered me from 5 weeks ago. David Chang greeted me, took my information and got the current milage. I told him my concerns and informed me they would get back to me soon. I went to the waiting lounge and used the computer work space. David informed me of my concern and answer. Auto problem solved and my van is being washed. David was very informative, polite and professional. I do remember him from Fairfax Kia. I will continue to come to Beyer Kia.

Heather Trifon

After much searching and research we bought our 2017 Kia Sedona from Beyer Kia and we were very pleased with the service. They were honest with their pricing, helpful with answering all my questions, offered the lowest price (and you didn't have to qualify for a thousand different rebates to get that price), and we got in and out the door in about an hour and a half - which was very helpful since we had a 2 year old and 2 month old. It was the most pleasant car buying experience we've had. I highly recommend going to Beyer Kia in Falls Church for your next vehicle!

Tom Rickenbaker

The experience was top notch. Heidi internet coordinator, Bobby Sales Manager were a delight to work with. My most recent purchases of cars were BMW, BMW, Acura, Toyota. Beyer KIA experience was better than all four. The whole process was completely transparent, which is highly unusual in the auto purchasing process. No smoke & mirrors here. I was given a fair wholesale price on my trade of my Toyota Avalon.Recommend them without any hesitation. I now have 1500 miles on my Cadenza, no issues, 30+ mpg on highway @ 75+ mph. Most comfortable seats (14 way adjustable) I have ever had. Beats my BMW 5 Series M Sport hands down on comfort!

Paul Proteau

We brought in our KIA for a 75K service and front end alignment after being run off the road and hitting a curb which resulted two tires having to be replaced. AAA towed the car to one of their repair shops and replaced two tires so the car was driveable, but we were not told about the under carriage damage. A few days later when the car was brought in to Don Beyer KIA in Falls Church, the mechanic informed us we had front end damage and the car was unsafe to drive. Why AAA did not inform us of the damage or even told us to get the car checked is incomprehensible. In any event the Beyer Dealership ordered the parts the same day and two days later the car repairs were completed on time and at a very reasonable price.

Sierra Gammons

David Chang was very helpful through the whole process of dropping my car off for scheduled maintenance and kept me updated throughout my time in the waiting area. This dealership has great customer service!

Ziavan Smith

Very new to the area and decided to try Beyer (Falls Church) for my first service appt because of the mostly stellar reviews on here. I am glad to say that they did not disappoint. I made my appt online and when I walked in to the service office, everyone was busy yet still warm and welcoming. The guy at the service desk (I wish I remembered his name) was really great and patient, and answered all my questions. And when I had a few more that fell outside of his purview, a technician who happened to be behind the desk stepped up and answered the rest. Nice waiting area with comfy chairs in addition to a little business center setup that I didn’t really get to use because my service was done in about an hour. Left feeling good and confident about the service I received and that’s really all you can ask for...

Narayan Kharel

Shawn Haider is my service advisor he’s the best person and the Kia is always taking care of any issues with very very happy good attitude I love to work with him!!

Christina Davis

Had an awesome experience at Beyer Kia Falls Church! So glad I chose them for my first visit; I will definitely be a loyal customer! Chris was super kind and helpful when I arrived and all of the professionals there are willing to go above and beyond to ensure a great experience! Thanks again!

LEX

I had my doubts about this high rating at Don Beyer Kia but after I bought a brand new 2020 Soul there I now know it's a real score. I came here after a bad experience at Koons Kia Woodbridge. They played the "college grad/first responder/military" and "destination fee" games with me. Don Beyer didn't play ANY games and was upfront and honest about everything. Fraz was my salesman and he gave everything to me straight. He, as well as Bob the manager, gave me a FAIR price on a brand new 2020 Soul and broke down EXACTLY what I would be paying to the cent. Honesty, straightforwardness and a FAIR price. That is what I loved about my experience at Don Beyer Kia.

Doug Duvall

I always receive attentive and outstanding service from Beyer Kia and especially from Chris Prevatt, the service manager at this dealership. He is just wonderful and a great ambassador for your brand!

Don Williams

Jonny handled the intake of my car. He was responsive and consistently communicated exactly what was happening in the car and help me make decisions about our car. After service with Jonny at Beyer, our second car, a 2006 Kia, which sat for over a year unused, looked like it did the day it came off the lot. We were actually stunned when we saw it and really didn’t know knit was possible to rejuvenate a vehicle to that degree. We will do all our auto service with Beyer from here on.

Dana Walker

I was impressed by how quickly I was able to get an appointment. The customer service was excellent! I love the shuttle service they provide to and from the metro. With this kind of attention to customer satisfaction, I will bring my car back again for my next round of service. 😉 …

Jose Cervoni

Great attention and customer service, Beyer Kia is stepping it up. All service needs are handled promptly with loaners available. David in particular had been super helpful and attentive, I'll be returning for any service needed.

Tony S

I scheduled an appointment with Shawn one of the service advisors at don Beyer kia. From the moment I walked in he helped me with every issue I had with my car. He was very professional I would recommend going to see Shawn at Don Beyer Kia in falls church

James Haslup

Very helpful and responsive service. David Chang helped explain everything and the service department went the extra mile and even had steps consistent with COVID safety measures. David and the team put their customers first. Will definitely be coming back.

Clinton Teegarden

Always get my car serviced here and they do a great job of communicating before just doing work. They provide options so you can balance your wallet and the work needing to be done on your car. David Cheng always takes care of me and is very kind!

Yazmin Galloway

If you want extra good care and honest recommendations from a service rep, ask for Shwan. He is always very helpful, honest, and knowledgeable when explaining what your car needs to get done now, soon, or it can wait.

Michael Martin

I had a prior experience that was less than stellar which certainly lowered my expectations. Fortunately my experience here was different and not the typical sales chase. Deborah was patient, available, but not pushy. She made herself accessible even when the dealer was closed and when she did not know an answer she sought it out immediately from the resources at the dealership. She managed the process of my purchase throughout and guaranteed I was satisfied at each and every step (even after the purchase was completed).

Ruth Logan

Beyer Kia Falls Church is a wonderful business. I go there often for regular service on my car. The associates tell me what needs to get done and keep me updated while I’m waiting in the lounge. I highly recommend them!

Daren Coppock

We had a very good experience with Beyer Kia. They provided answers to our questions, let us test drive multiple vehicles, and we never felt pressured by the sales staff. We were looking at two different models and they laid out the purchase and lease options side by side and were patient and helpful as we made our ultimate choice.

Christian Yun

I brought in my car for an urgent service and was assisted right away by Mr. David Chang. He was courteous, knowledgeable, and professional. Excellent and efficient service made for a pleasant experience. Highly recommended!

Achim Oppelt

Always very happy with the service at Beyer Kia. They did a great job on my car after some flooding damage last year. Today David Chang did the service on my car, excellent as always!

Nico Perrino

I had a great experience with David Chang at Beyer Kia today. He was informed, attentive, and kind. Easy in and easy out. I will continue to take my 2015 Optima here for service.

Randy R

Purchased a Stinger at Beyer, Kamiran was a pleasure to work with. Did everything in his power to get me a great deal, was not at all pushy, and made what can usually be a very stressful experience into a totally stress free and pleasurable one. He’s the type of salesman I would happily refer my mom to, which is about the highest praise I could think to give. Highly highly recommend Beyer Kia!

DEB FIORE

My service person was Shwan and he helped me with replacing the flat tire on my Telluride. Overall I had good experience as first time customer.

Rene Gwinn

One of the best car buying/leasing experiences I ever had. Kamiran was great with the test drive as well as explaining all the features of the vehicle. Bobby put together pricing that could not be beat and the finance paperwork was explained by a nice young name (whose name I am forgetting) making me feel like a special customer. Worth the drive and I would highly recommend!!

Tony Lopez

Came in to Beyer Kia and so glad I did. Morning was not going quite as I wanted to due to a Vehicle issue, however once I walked into the Service center and was properly greeted by Kenneth V. Garcia and Shwan Haider my day was at ease. These gentlemen are the epitome of customer service. Their attention to detail is above reproach. They ensured I was taken care of and explained every detail of what was going to happen to my car. Kia Beyer just got themselves a long term customer. A must if your in the area

Holly AtArlington

Despite my KIA having a worse case scenario power steering proble, only grad problem in 12 years I have been in Beyer service with Chris P. as contact.. despite there only being 8 of these parts on the planet. they got one in a day,.. despite the freak storm power outage that kept lifts from lifting and took service bullpen to 91 degrees before they took a knee.. I got my 2008 KIA back the next day. CHRIS PREVATT and the team prevailed and My Rosebud hums along. THANK YOU ALL..

sarah gortenburg

Mary Hudson was kind and knowledgeable and not pushy. When our new car was broken into she provided us the missing console piece for free. Bobby was super friendly and reassured us with his wealth of experience. Basir got the job done with our finances, but rolled his eyes when we declined additional offers. Outside of that, our experience was awesome and we would come back in a heartbeat!

Samra Delnessa

Came in for an electrical issue with my car and David Chang was phenomenal with helping me get it resolved. In and out without a hassle and he helped with getting my inspections passed as well. Excellent customer service!

Jaime H.

The process of buying a new Kia Soul was pretty painless. Omar was great at explaining all the details, outlining the options and spent enough time with me to answer all my questions. I believe I got a great price for a great car and the process I put off for so long was not painful at all!

Carl Myers

Recent service on my Sorento at Beyer Kia was well done, promptly. In particular, my service representative David Chang was quite helpful in assuring my problem with parking brake was resolved, on time and under warranty

David

I always have good service from these guys but I want to give a shout out to your service team member, David Chang. I'm a healthcare worker so I am careful what buildings I go in and my interactions with people. Basically, I'm a pain in the butt customer these days. David was super courteous and accommodated my being extra cautious without any hesitation.

Kenneth Marty

Excellent service! I enjoy waiting in the comfortable lounge. Service is exceptional and the coffee is great too. The always hospitable staff at Beyer KIA keep an immaculate and sanitized waiting area. I have enjoyed my KIA for seven years which I purchased from them, and I have consistently brought it to Beyer KIA for service.

kevin anderson

Great customer service when shopping for a new car. They gave me a good price on a Kia Soul and a decent price on trade-in. My comment is more about their attitude than price. Very professional and refreshing compared to other high-pressure "old style" dealerships. Not the traditional experience. They may not show up on the TruCar radar is this service (IMO) is more of a game (lead generator) anyway.

Nadine Spriggs

Shawn and Kamiran have been AWESOME I just purchase a Kia Sedona and had a small problem that would if not fixed would have made our vacation not a very good one they just called and was able to correct the problem and we are on our way . If you are in the market for excellent service, super customer service let me recommend Kia Beyer of Falls Church these two professional employees are the very best at what the do. They are good listeners want to please the customer and go the second mile to get the job DONE!!! WITH EXCELLENT. I WILL TELL EVERYONE I KNOW STARTING NOW THIS IS THE PLACE TO BE IN 2020 TO GET A NEW SET OF WHEELS ASK FOR KAMIRAN OR SHAWN AND YOU WILL BE TAKEN CARE OF.

Marvin Greenberg

Everyone is friendly. But the prices are excessive. I brought a Kia Sorento in for a prepurchase checkup. And they gave a list of recommended work. Everything was about 50% higher than what the "internet" says is reasonable. And the whole point of this checkup was to have them LOOK at things. They recommended replacing the cabin air filter, saying it's VERY dirty. I REPLACED that right before I brought the car in. Then they told me they were recommending it just based on the recommended service interval. I didn't need to pay $120 for them to tell me recommended service based on the mileage...

Mark Williamson

We purchased a 2017 Optima Plugin Hybrid. The buying experience was drama free, quick, and pleasant. Within 3 days we had a "check engine" light. The Beyer Kia sales and service department responded immediately. They provided a new loaner car and thoroughly diagnosed the problem with our new car and corrected the problem. Good company to due business with!

Katelin Emory

My engine broke down today and I had my car towed to Kia falls church. Kevin Chang has been great. He had my car diagnosed within 2 hours and has been updating me all day with any new information he has found. Really appreciate that after such a bummer day!

Cate Bryson

Omar, Bob and Ed helped make purchasing my KIA Rio at Beyer KIA of Falls Church a very easy and pleasant experience. They were all very Customer focused and took time to answer all of my questions. Omar was wonderful; he always took my calls and responded to my texts in a very timely fashion.

Cameron Davis

Service and staff are polite and on time. Waiting room is clean, and quiet. It also has WiFi. My only gripe is their estimate on my brakes. My Optima has 50k miles and I was recommended rotors and pads on the front, and pads on the back. This would cost 1053.00. Though they are the original brakes, there is no squealing, no increased stopping distance or vibration you get from having worn brakes. Not to mention the estimate is about 300.00 too high. I will not be taking my car back there.

Rainer Dsouza

They treat you with respect and work with you to know what car would fit your needs. I have purchased 4 different cars from 4 different dealerships but these guys by far very respectful, honest and pleasure to work with.

Jair Romero

Brought my car in for my last lease service, everyone in the service department from check in with Shwan, Bryan and Oliver to help with the coffee machine from cashier Cherie, were fantastic. As my service warped up Kamiran helped me find my new options and find my new seltos! Great service all around

Charles Wellington

Hello my name is Charles Wellington. I took my Sorento in for service on Monday August 3rd 2020. I've always been impressed with the service at Beyer Kia in Falls Church. On Monday it was taken to another level . With the Pandemic taken place Shawn made sure that my wife and I were safe . Shawn practiced social distancing from the beginning of our visit to the end of our visit .Everyone wore mask ,Shawn kept us abreast with how far along the service department was with completing our vehicle by sending a link that was easy to follow. and when the vehicle was ready Shawn wiped the key with sanitizer. I consider this excellent service. Thanks Shawn.

Catherine Anderson

The staff is great and energetic. I went in for service and didn't have to wait long. Omar suggested a test drive in the Telluride while waiting and I am sold on purchasing my next vehicle from Beyer Kia The office seems very stress free and the staff is on top of their work.

John Hendrickson

I've taken my car in two times for service. Each time, everything has been excellent, the cost has been incredibly reasonable, and I've been able to pick up my car with no problem same day. I've had a tendency in the past to not keep up with general maintenance and service on my car, but with how great and reasonable it is here, I'll keep on it this time around.

Michael Connet

From the low-key sales approach to the always on-top of meeting each and every request, the team at Beyer Kia in Falls Church were outstanding. We hadn't considered a new Kia before stopping by and we wound up leaving with a great car, a great deal and new great friends. Thanks for the velvet glove treatment.

Sade Davis

From the initial contact with the Service Department through phone, Ms. Cherie, provided outstanding customer service. Upon arrival, I was greeted and serviced by Mr. David Chang, who not only sourced out coupons for me (to bring down the balance), but also made sure I was in complete understanding of the importance of certain services. Awesome experience!

Dave Wharwood

Straightforward honest deal based on final contract price. No fake fees, no high pressure F&I pitch for add-ons. Our salesperson Nesli knew every detail of the cars. Refreshing change from other dealer experiences we’ve had.

Daisy Tagge

As soon as I stepped into the Service Dept. David Chang offered to help me with the 2014 Sorento oil change and emission check. During the waiting period He kept me informed when the car will be ready. Excellent service.

Champella Brooks

Customer service is great. Made sure to listen to my concerns and asked questions to make sure that they understood what I needed. David Chang was excellent. Oh let's not forget the car wash!!

Claire Michel

This is a friendly, efficient dealership that has made the purchase and servicing of my Kia Soul a pleasant and stress-free experience. 5/1/20 my car was serviced today. i have owned many cars over the years; i love my kia soul and this dealership provides outstanding customer service, personal and efficient.

Dr. E

Service was good and my car was brought back to me looking shiny and new. David Chang was my advisor and I will definitely go back to him for any future Kia service.

Topaz Terry

I have been coming to Beyer Kia since I bought my KIA Soul. The have always taken care of my maintenance needs quickly and with a smile. Shwan is a great communicator, and keeps me informed on where my car is in the process, and on schedule. Thank you Beyer Kia!

Joe Grigg

Don Beyer Falls Church service experience always pleasant and prompt . My service adviser Kenneth Garcia is the best he always remembers me and my vehicles service history. Always prepared and waiting to provide a level of customer service not found too often these days.

Nathan Rogers

The level of service was very good except in a few areas. I was appreciative of the level of detail they paid. My complaints would be in the amount of time it took to figure out a shuttle ride when I dropped my car off. Then on the other end I was never informed my service was done until I called. After I arrived my car was parked in by another vehicle that no one had the keys to so it took quite some time to even get it out.

Enrico Farruggio

Service is excellent, at first I wasn't confident about the outcome of my service. Tavery was confident that the vehicle is at perfect riding condition. Been driving vehicle for few days it's been going great no problems. I learned out of this never take your vehicle at third party to do a transmission flush service do it at the dealership. I would probably saved $240 bucks. The service was step by step process in updates start to finish which is outstanding. I will return for future service.

Mark Kaufman

Excellent work. Service Rep, Mike, did all he said he would and more! He worked with me to get a lot of work to be affordable and delivered my car as promised. I was willing to drive all over town to get the best price bu Beyer, through Mike, came pretty close to the best price without the hassle of driving all over town. 5 stars

Cecilia Kalish

I took my car in for inspection and emissions last week. Rachel's service was prompt and efficient and cheerful. The waiting room at Beyer Kia in FC is comfortable and pleasant to use. So, thanks, Rachel and the team!

Jon Cutler

David Chang was my service advisor and he was excellent. Full service completed in 1 hour. Waiting room clean and safe, and team constantly is cleaning the space.

Allen Pepple

My experience with Beyer Kia in Falls Church was very pleasing. I walked in with a discount I couldn't refuse with no hassling of the finance manager either. Very good dealership to purchase/trade your vehicle. Just ask for Omar!

MW L

Beyer Kia Falls Church Dealership gives a personal and friendly experience. The staff are always professional courteous and competent. The property is a little congested, but a minor issue for such a convenient location and great service.

Barry Hash

I visited Don Beyer KIA and was greeted by Chris in the service department. Chris, processed my car into the system and sent a text message so that anytime I wanted to check on my car I could text him and he would be available. The source of the problem was identified and an appointment was scheduled to have the car fixed. During this time Chris kept me aware of the current status of my project.

Rubina Madni

This was our second time buying with Kamiran at Beyer Kia. He is an excellent sales associate to work with. The process was fast and easy, and everyone at this location is professional and friendly. And Kias are outstanding cars!

Kelly Bloyer

Had a very good experience; Heidi Sullivan was great. Used the TrueCar process, and highly recommend it and this dealership. Only reason for 4 stars instead of 5 is there's got to be some way to speed up the process, as it took us 4 hours from arrival to driving off with our new Kia.

Tae Kim

Had a major service call (transmission) issues with my new Sorrento. While this was a difficult circumstance, Service Manager, Mr. David Chang, came through for me. He was prompt with providing transportation, great at communicating throughout, and courteous. I highly recommend you ask for him.

Gale Miller

My experience with the Service Department at Kia was fantastic...the service representative was very friendly, professional and accommodating. She answered all of my questions and I am very happy with the servicing that my Optima needed. I will be a long term customer.

Deborah Sanders

Beyer Kia was very responsive, performed needed work efficiently and kept in touch with me with status updates. The fact that Kia supported and funded my issue at no cost to me, by standing by their warranty, was HUGE! I’d definitely buy another Kia!

Zhane Moore

Great service . They are extremely professional. Keeps you updates and tries their best to get your vehicle done in a great time period. Also offer free loaner vehicles if your vehicle will take a few days. Love this location. My favorite thus far.

Sam Branham

Beyer Kia bends over backwards to serve and deliver. From the professional and courteous staff, to the clear and concise communications regarding your cars service - everything is first class. They say most men are more anxious about selecting and good mechanic over a good doctor. Put your fears to rest - Beyer Kia will take good care of your car!

kilah178

Shwan was extremely helpful when I brought my car in for service. He was very detailed. He worked with me on a fair price. I have worked with him before and he siesta delivers top notch service!

thomaskhill

Our first visit with our new Kia Soul was a resounding success. The scheduled maintenance was completed in time and without a hitch while we enjoyed lunch at a very fine restaurant an easy walk away.

Shannon Lynch

The service at Kia in Falls Church is simply outstanding. Chris, who handles auto maintenance and repairs, has the warmest smile and goes above and beyond to ensure that I am feel completely satisfied with the service I receive at Kia. It almost feels like a family with Omar and the rest of the top notch staff. I always leave genuinely glad I choose Kia.

Steven Phillips

I took my new Kia Telluride to Beyer Kia for its first servicing. I was very happy with the experience, and I thank David Chang for his courtesy and keeping me informed throughout the process.

Thai Hong Phi

I have one more wonderful services today by Mr. Shwan Haider and Beyer Kia. With 2 Kia, I have been with Shwan for the last 9 years. He knows my car very well, to the point he knows what car I bring in and what it needs to be done even before I speak to him. He is professional and very friendly. More importantly, he always find best solution for my 15 years old car so it can keep running. Because of my luck to know him and good services from Beyer Kia, my next car (electric car, maybe) will definitely be an KIA.

Maggie Scales

We had a great experience at Beyer Kia. Kamiran was extremely patient answering our questions, showing us options, sitting through a few test drives, and ultimately in the final negotiating process. Basir in finance was helpful in answering questions and making sure we got only the added coverage that we wanted. Overall, it was a great experience and I walked away with the exact car that I wanted.

Linda Geier

Very friendly but thorough approach in helping us test the car we had in mind. No high pressure to add features or rush into a purchase. We feel very comfortable going back to ask questions and get help navigating our new hybrid vehicle.

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