Reviews of Priority Lexus Virginia Beach. (Car Dealer) in Virginia Beach (Virginia).

Priority Lexus Virginia Beach

760 Reviews

362 Comments

Car dealer

Lexus dealer

3909 Virginia Beach Blvd, Virginia Beach, VA 23452, United States

Description

Information of Priority Lexus Virginia Beach, Car dealer in Virginia Beach (Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Priority Lexus Virginia Beach

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Reviews of Priority Lexus Virginia Beach

Jennifer Smithson

Steve Fleeger is an excellent salesman. My mom was in need of a new car and she has always wanted a Lexus. Steve made her experience amazing. She couldn’t stop smiling and is still extremely happy with her new car. I have purchased many new vehicles and when you deal with amazing people who are good at their job and make you feel #1 when you work with them, that’s what makes a great experience. Thanks again Steve. #priceless

Michell Dao

Every time I stepped foot at Priority Lexus in Virginia Beach, I was greeted by staff members (super friendly) and it made me feel important. My salesman was Virgil T. and was such a fantastic person to work with. Very informative and patient, not to mention professional! Financial manager, Fritz, was also great! All in all, I have not purchased a car since 2005 and they made the process easy! AMAZING service and experience! If you need a to buy a Lexus, Virgil is your guy!

Quadir Miller

Cameron was a great sales man who took the time to help me test drive and select the car I wanted . The Lexus ES 350 had low miles surprisingly because it was a 2007. The car drives like a dream and I am glad I decided to wait and look on the Priority website and select the vehicle. I want to give a big shout to Cameron again for his excellent hospitality and service. Also I want say thanks to Lexus for getting rid of the oxidation on my headlights free of charge. Thanks everyone. Be Blessed.

FLY'N FISH Sportfishing

⭐️⭐️⭐️⭐️⭐️ My sales rep Samantha was excellent. Sent me updates during the shipping to let me know when it would arrive. Gave me a real nice walk through of the vehicle day of delivery. Everyone else I came in contact with were very friendly as well

Sean Pearson

My first visit to Priority Lexus was one of the most welcoming atmosphere's that i experienced at a dealership. My technician Mike came over, immediately greeted me, asked a few questions, and facilitated my vehicle service. I was offered a waiting area that provided refreshments and a very clean restroom. Upon completion, i noticed that my vehicle received a complimentary wash. I love the communication through text including the ability to pay for my service. One of the BEST companies i've experienced. Thanks Mike, much appreciated!

Lynne Dowdy

I was promptly greeted on arrival which was a pleasant change from my last visit. The service advisor was thorough, knowledgeable, able to get my service started and quickly set up with a loaner vehicle. Text messages and calls kept me updated regarding the service and needs of my vehicle. Check out and pick up were quick and easy as well.

Roselyn Sylvain

I had such a wonderful experience with Brian Winslow and Craig Smith. Even though I was assigned to work with Brian Winslow, Craig Smith noted that Brian was occupied with another client and offered to assist me to get the process started. Such a great example of team work and efficiency. It was greatly appreciated since I had another appointment to make after dropping off my vehicle to be serviced. I was updated throughout the process and was offered a loaner vehicle since my service was not yet completed. I would definitely return to service my vehicle after such an experience. I've already recommended my friends to come to this location to service their vehicles. Looking forward to returning again. Thank you.

Verna Hyman

I had a wonderful buying experience with salesman Mr. Darryl Johnson. For about three weeks, he searched for a car that he thought would be acceptable to me. He listened and was very patient as well as professional. His persistence enabled me to get a car that is perfect for me. I will recommend him to anyone looking to purchase a car! He's the best!!

Stephanie Hopkins

Service Technicians were very courteous and friendly. Linwood noticed me reviewing my receipt and asked if I had any questions about my state inspection. When I asked what the numbers meant in reference to my brakes and tires, he took the time to explain everything to me. I also got an excellent complimentary car wash.

Annette Singletary

I had the pleasure of working with Mr. Darrell Johnson as I searched for and purchased my Lexus RX 350. I have never purchased a vehicle with such peace in my 30 plus years of driving. He provided me with a wealth of information about each vehicle I viewed and guided me to the Lexus that was the perfect choice (and fit) for me. I appreciated his patience during the entire process. PRIORITY Lexus has a jewel in their possession and I will continually recommend Mr. Johnson to all that I know who is in need of a reliable vehicle.

Shanica Boyd

I’m new to this dealer/service center I purchased my Lexus last year….coming from a Lexus dealer in MD I always received nothing but the best in customer service from everyone and not one thing is different at this Lexus dealer here in VA….my service advisor Mike (with the long beard 😂) he’s so friendly and personable, very down to earth and always makes himself available whenever I need him even if just a simple question. He provides exceptional customer service, always ensures that I’m satisfied with the work done; communicates consistently while my car is being serviced and I’m glad he was assigned as my advisor because he really is a cool guy!

Bridget Peery

This was my second visit for my standard vehicle maintenance ‘check-up’, and I’ve been impressed with how professional everyone has been on both occasions. They did a very thorough service on the car and were able to add on a state inspection last minute at my request. I especially enjoyed working with Dana, who was quite personable and answered all my questions about future preventive maintenance for my car. Scheduling is easy too and can be done online - I was able to get in on a Saturday without issue, and my car was ready sooner than I expected. Excellent experience all around.

Michael Lawson

2nd Purchase from Priority Lexus and couldn't ask for a better experience. Steve was great and listen my needs along made sure he made us feel like person and not number.

Krystal Miranda

My car was serviced through Michael Moore. He was courteous, efficient and very thorough. Answered all of my questions about upcoming repairs/maintenance and provided detailed notes for my cars future needs. I was very pleased. I left a happy customer and my car service from Lexus was awesome as well.

Dian Calderone

Experience was very good. Josh kept me updated throughout the day and was very helpful. His customer service was excellent and he was very professional. The dealership needs to hire a service receptionist to take customer names and numbers for callback. The service Dept is busy with customers and can’t always pick up the phone especially at their peak hours.

Jamie Akers

Mike Lawson, service advisor was great! Very knowledgeable, helpful and his professionalism was beyond above average! We are new to the area and our first time at Priority Lexus was very positive! We will definitely use Mr. Lawson for all of our service needs.

Shani Washington

I recently had my Lexus serviced at Priority Lexus Virginia Beach and Mike Moore was my Service Representative. Mike was courteous and very helpful. He looked up the best service for my vehicle and gave me a quote for my next service. I will definitely return and ask for Mike again.

G Steffey

Exceptional customer service from Virgil Thornton and Ben Houston at Priority. Bought from Priority (though they are 4 hours from my residence) because they were responsive and solicitous where other dealers fell flat. Only fools will buy elsewhere!

James Perry

Great experience! Matt was courteous and efficient in explaining what needed to be done and checking in on me as I decided at the last minute to wait for the service instead of dropping off. Car came out clean with a ride as good as the day I got her. Highly recommend

Paul Causby

Took my RX350 in for tire rotation and was greeted by MADDOX who could not have been any nicer and accommodating! It was a very comfortable experience. Word to PRIORITY( keep this young guy in your shop) he definitely represented you in the BEST WAY!

stacey lewis

Took my Lexus truck in for service today and Mr. Craig Smith made me feel good about the service I was receiving . He assured my estimate of repairs was spot on maybe off by $20 dollars, kept me posted as my truck was being serviced, texted me when it was finished and gave me a great liner vehicle. My experience is always A-1 when I take my vehicle. Thanks to the entire staff at Priority Lexus you treat customers great!!

Rayne Troxell

Literally the easiest car buying experience. Taylor is awesome and made SURE I got the car I wanted at the right price too. Everyone there is so nice and friendly! Definitely the place to go when you’re looking for a new car.

Luke Duncan

Sam Gaines was a great sales person right from the get go! She worked with us from start to finish with a level of transparency that is hard to come by. Buying a used car is never easy but she wanted our business and made sure we were informed throughout the process. I felt comfortable and not rushed into any decision. Thanks again Sam! Highly recommend!

Chris Toledo

Without a doubt, Mr. Michael Moore is the best Service Advisor at Priority Lexus. He was always enthusiastic, kind, considerate, extremely conscientious, very knowledgeable and most of all friendly. Mike is very skilled in coaching and communicating the best possible solution to fix my RX 350. He goes above and beyond in providing the best possible service.

Sam Bell

The visit to the Priority Lexus of Virginia Beach was my first time. The advisor I had was Craig and he didn't say too much. My guess because I was a new customer at that location and he didn't know me. Just wish he was a little more friendly or welcoming, it would have made the whole experience better. I needed a tire replacement so I wasn't there long.

Paul Jackson

I visited the service department for oil change and point inspection. Wonderful customer service, got me in and out with minimum wait. Very informative with my vehicle details and also did a great job washing my vehicle. Highly recommend for your Lexus vehicle

Ryan Kimmel

We had a great experience and Steve Fleeger, made everything incredibly easy and smooth. My wife and I were deciding between two different brands of cars but what sold us was the lifetime guarantee options and quality of service Lexus offered. We are happy with our new car and look forward to the years of relationships we now have with the Lexus family.

Camille Cortez

Virgil and Fritz were awesome. Virgil is by far one of the kindest car salesmen I’ve ever met and Fritz really took his time answering all my questions and explaining all of the financials. I really enjoyed my experience at Priority and would recommend it to anyone searching for a vehicle.

Daniel Ayres

I had arrived at Priority Lexus with a particular car already in mind. Darrell Johnson assisted us throughout the entire process. Mr. Johnson was polite, professional and personable. The daunting experience of finding the right car was made much easier / pleasant with Mr. Johnson as our consultant.

Thommieann

It's always a pleasure to work with mike. He's very courteous and always making sure that the customer is okay. I appreciate the fact if he expect the service may take longer than anticipated then he will make sure you have a loaner to take care of your errands. He the best

Joe DeSouza

The entire process was quick and easy. I pulled into service, was greeted right away, and then was updated throughout the day via text which was perfect for me including text updates with links allowing me to pick what recommended services I wanted to get done, as well as a link to an online payment system. This was by far the easiest way to get your vehicle serviced. I highly recommend the team at Priority Lexus with a special shout out to Corbitt in service who was awesome.

Leialyn Zafra

I have never gotten my car serviced at Priority Lexus before, but I will definitely be coming back! I was not aware that my Priorities for Life worked at any Priority dealership and have been going to Priority Toyota Chesapeake where I purchased my car, which is a lot further from where I live. Matt was very helpful, and the team was very quick in getting my oil change and inspection completed in less than 2 hours! Definitely recommend!

Phyllis Rodriguez

It was my birthday today and I had to get oil change. They were wonderful. I was in there and out. Great job. Very friendly people They told me happy birthday and everything. This was my first time there now I will take my car there instead of somewhere else.

blambcdm

Service was excellent. Grateful also for valet feature that allowed this 80 year old woman to get her vehicle serviced. And with this quality service you didn’t hit me in the head with the cost. Thanks for taking good care of me for what I believe has been 18 years.

Kelli CUSTER

This was by far the easiest vehicle purchase ever! We wanted a specific Lexus and within 3 days Ronald and his team had the exact vehicle delivered to us !! Highly recommend Ronald and the team at Priority Lexus !!

Sheryl Harts

My Service appointment at Priority Lexus went very well! I was timely greeted with courtesy by the service personnel and my service advisor, Matt Moore. I had emailed some concerns prior to my appointment and Matt responded in a timely fashion with genuine concern for my issues. While waiting for service to be performed, the personnel inside the customer service lounge were friendly & helpful. Ron(?) offered deliciousness morning treats and pleasant conversation. My car was ready 45 minutes earlier than anticipated, and returned vacuumed & washed. The only unexpected concern was the new policy of a surcharge for payments made by credit card. I do not recall that being policy in the past and poses an inconvenience to the customer.

Lon Scofield

Check-in went smoothly. The lady reminded me to leave my keys in the cup holder. Craig was his usual efficient, helpful self. The maintenance took less than 2 hours which was excellent with all that had to be done. The one disappointment was that the loud squeaking in the driver-side visor could not be eliminated.

Paula Quidgeon

I had the most wonderful experience working with Stacey at Priority Lexus. I saw the vehicle on line, reached out to the dealership, connected with Stacey and she contacted me immediately. She and the entire team treated me as though I have bought a dozen vehicles from them. It was an amazing experience. Stacey never hovered over me, allowed me to make my decision without pressure, walked me through the purchase process, answered all my questions, and stayed past closing to give me one on one lessons in operating my new vehicle. The whole experience was comfortable which is not something you hear when purchasing a vehicle. Thank you Stacey!

Jennifer barnes

Steve in sales was wonderful ! Straightforward to deal with and even returned in the evening to see me off in my new ride! If you are looking for a car and dread dealing with traditional "sales people" then I suggest contacting Steve who will assist you!

Joennette Price

I normally do not leave a review but I'm so please with the customer service that Mike at Priority provided; I had to share my experience. Mike was very welcoming, knowledgeable, and patient with me. I felt confident in the service and update on my vehicle. If I had a question, Mike did not hesitate to take the time to explain everything in detail. I felt like it was a partnership and not a customer asking many questions lol. The service center was very clean which was appreciated. I would definitely recommend and share my experience with my family and friends.

Anjanette Schlemmer

Mike provided five star customer service today! He was professional, honest, and made my Priority Lexus experience effortless. I appreciated Mike for taking the time to listen, hear, and develop a plan of action! Thanks to the bearded man for extraordinary customer service!

M buckley

Closest Lexus dealer to Edenton NC. Wanted to establish a relationship with Priority should I ever need maintenance done. I was not disappointed. Shop rate is a little high but the service was excellent. Would be nice if military got the friends and family rate.

Todd Meinecke

Rob and the folks at Priority made this the nicest “car buying” experience I can remember. No pressure, knowledgeable, and courteous. Thanks for the great experience, Rob! If I know of anyone looking for a new or used vehicle, I’ll send them your way.

Otis Moore

I was scheduled for a 1:30 Oil Change Appt. on 12/26. I went down to the Service Dept and talked with my Service Mgr (Mr. Craig Smith) around 10:30 that morning and asked him if he could fit me in earlier. He said it would be a little wait but he would get me in and he did. I was there for about an hour and out of the door. Thanks Craig, thanks Lexus, for your continued OUTSTANDING Customer Service. You’ve ALWAYS treated me well over the years!!!!

Reilly Jones

Cameron you're a real homie for this one. Cameron helped me with everything and answered any questions I had. funny and kind.

Bob Fetherston

Service was excellent. Wasn’t happy with employees in the Cashier’s office. One was playing cards on her computer and the other one ignored me until I interrupted her while she was making copies. Apparently, things have changed in how you pick your vehicle up. Would have been nice if that was communicated better.

Laura McMillan

Had my car serviced at Priorty Lexus today. The folks in the service department could not have been more courteous and professional. Mike Moore especially made every effort to ensure I was comfortable and kept up to date throughout the process.

Dawn Posch

Had a scheduled appointment as soon as I arrived they knew who I was Mike assisted me right away made sure all services I requested were listed. Had a loaner car waiting for me even took a moment to go over some loaner car features. When I picked up my car again no waiting they brought my car to me and I was on my way. This was the best service I have ever had at a dealership.

Charles Fidler

I arrived for appointment at 7am Mike was ready with paper work printed out All I had to do was sign Loaner car was ready I was on my way in 10 minutes Most importantly 5 days before I called mike telling him that I had a light come up on my panel I was out in Mountains of Virginia Mike had to call me back 4 or five times because reception was so bad He assured me that car was ok to continue trip back to Beach Quite a. Effort on his part Mike also did a Excellent job explaining changes

Erica Terminello

Ashley was such a great help in finding us the perfect next car. We are so happy with our purchase and she is the only person we will be buying cars from moving forward.

Faith Smith

Everyone was great. It is always a pleasant experience while waiting in the lounge. The young lady in the parts area ( sorry I forgot her name ) was also very nice assisting me with my key battery.

Ron Gordon

I took my LC 500 in for a oil change and state inspection on 12/28/2022. I was quoted a price and signed my work order. When my car was completed I received a text message saying the car was ready and the price was higher than what was quoted. Not a big deal being it was only $60 difference. I was disappointed with change based on I felt if the price was changing I as the customer should be notified. After bringing up my concerns to my service consultant he went out of his way going above and beyond to accommodate my concerns. Thank you Craig Smith for professionalism and taking care of my pricing concerns. You didn’t have to do that but you would not let me leave until you did everything in your control to accommodate me. Thank you and God Bless you!!

Melanie Penley

Stacey was wonderful and a joy to deal with. From our first interaction; she was very patient and kind. Was not forceful in the least. Let me take my time to look at things, ask questions and examine. She let me think about it and make phone calls. I felt absolutely no pressure to make a decision by a certain time, or make a decision at all. She was available when I needed her and gave me space when needed. I did end up buying the car and I’m so glad I bought from Stacey.

William Ressler

Service rep Matt listened closely to my list of requests, was familiar with the vehicle’s service history, made positive suggestions, saved me money. The team completed the work in less time than estimated. Can’t ask for much more.

Catherine Rudolph

Priority Lexus provided outstanding service on my 2015 450h. Mike helped me get into service in a very timely manner. I really appreciate his support and knowledge!

Jill J

Priority Lexus is always a pleasant experience. Mike does a great job keeping me updated on the status of my vehicle. Everyone so friendly. I would highly recommend.

Rachel Liverman

Thank You Brian For Your Professionalism & Courtesies Extended During My Vehicle Service Visit. You Went Above & Beyond To Ensure All Questions Were Answered Effectively/ Clearly & Exhibited A Very Friendly Demeanor Throughout The Loaner Vehicle Process & Even Ensured My Vehicle Was Thoroughly Cleaned After Being Serviced. Brian Is Definitely A Great Asset To Your Priority Lexus Service Department Team! Thanks Again Brian !!!

Mark Usry

Very clean facility, professional staff and a wonderful customer lounge. Explanations are clear and price of any repairs seems reasonable. Love my Lexus SUV.

Teresa Kaiser

I started taking my Hyundai to Priority Lexus out of frustration with the Hyundai dealership. Although I take it therr for my Priorities for Life oil changes, I have been very pleased with their full service approach. Even though they can't do the work, they have given me a heads up on potential problems so I could have things taken care of elsewhere. I highly recommend 5hem!

Yung

Michael Moore is the great advisor. He is professional and knowledgeable. Seems like the good vibes are not quite the same since priority bought the company, but I’m glad Michael is still there.

Sherry Yarbrough

Matt was excellent and answered all of my questions and concerns. I was offered a loaner car but when I arrived there wasn’t one available. Matt assured me he would get the service completed in a timely manner which he did and I was very appreciative..

Suzanne Puryear

Mike Moore is an exceptional service advisor — responsive, knowledgeable, honest, totally professional; he’s really excellent and a great representative for the company. I have to say, though, that I find the check out/payment process cumbersome and not at all customer friendly.

Franchesca Brown

Major THANKS to Cameron at Priority Lexus. He was so nice and really listened to what I was looking for in a car. He didnt try to push anything on me and he updated me along the whole way about my car. It's my 1st time buying a "luxury" vehicle and because of Cameron I feel like I made a great decide. Screaming CAMERON 4 EMPLOYEE OF THE MONTH!!

Lee Lee Felton

My experience at priority is always 100%. My service person Craig Smith such a very awesome guy always greet you respectfully and with a smile and makes your visit there great when ever I bring my car there with a problem he always tell me that priority will take care it . Have a blessed day

Rick Rowe

Priority Lexus VB went above and beyond to locate the new 2023 model and color combination we wanted. Virgil Thornton was very professional and kept us updated. Virgil was a true pleasure to work with, along with the rest of the Lexus Team at Priority.

Dori Fileccia

The drop off/ pick up was orderly and easy. Brian and Craig both were professional and kind. Brian went above and made sure I was taken care of and understood everything. Great experience.

Elisabeth Moore

The service team was informative and reliable. Mike kept me updated on the status of my car. I was able to get an appointment for service the next day and received top treatment and a very clean car afterwards.

Sonya thomas-webb

My consult Marcus was on point and very informative and friendly. It was my first time working with him. I can’t say enough good things about him and the technicians that worked on my vehicle. The only reason for not giving five starts is because of the payment app. It’s not user friendly with some smart phones. And I had issues with it and it stressed me out.

Leah Wilkins

Just had a service appointment with Corbitt and his team. Service was excellent and Corbitt was very kind and kept me informed along the way. Best customer service I have received in a very long time. Everything was smooth from beginning to end. I was in and out on time as promised.

Connie Clay

This was by far my best car buying experience ever. I live two hours away from the dealership, so I started communicating with Shawonda about the car I was interested in. She answered my questions, connected me to financing and communicated an excellent offer for my trade. I spoke with Khaled and agreed to come to the dealership the next day. Khaled was professional, kind and helpful. Although I dreaded meeting with the finance manager, I actually enjoyed my meeting with Priority’s finance manager, Ben Johnson.

Harold Glynn

Sam was fantastic! Went out of her way to help us, and followed through with everything she said she would. This was a deal on an older pre-owned Lexus and she treated my wife and I like family. Will definitely request Sam on any future purchases!

Kathie Carter

What kind and helpful people that sold us our new crossover. Made our experience at Priority Lexus a great one! From Tony and Reid and the others we highly recommend this dealership!!

K Smith

I was visiting Virginia Beach from Dec 29 thru January 5 from New Jersey. January 3 I decided to go fill up for my trip back. Check engine light was on . I got up January 4 went to Priority Lexus. Spoke to Brian the service representative explained to him my situation. He jump right on it, got me in and out with confidence and comfort within 2hrs. Thank you Brian!

brandi baker

Taylor and all the finance managers, and service techs were extremely kind, a wealth of knowledge, and happy assist without hesitation! Definitely a no-pressure environment and they try to help you as much as they can and certainly practice honesty which is very rare!

Allison Stahl

Every time I need to bring my car in for anything they do an amazing job! They always take great care of me. Craig is amazing to work with too.

Billy Scudder

Big thank you to Brian Winslow and Nathan Manning. They treated me like family while my LS460 was in for repair. They eased my nerves and made sure I understood the repairs being done. Also I'd like to thank Albert Meeks! Back when I purchased my car he took time and explained the warranty options available to me so this repair costed minimum out of pocket! Thank you all!

Marcus Pope

Great service!! in a timely fashion with details regarding pricing, service, and upcoming maintenance provided. Brian did an excellent job keeping me informed during my recent service visit.

Richard King

Extraordinary service provided by my service advisor Patrick. I have never used another service department for my Lexus. Great vehicle, excellent service by the dealer, Priority Lexus.

KaSonya Young

I am satisfied with the service I received at Priority Lexus as it relates to the 70k mile service. My Service Writer Dana was pleasant and accommodated my last minute request for a loaner while my vehicle was being serviced. Thanks Dana!!!!

Sunny Alperson

Folks at the Service department at Priority Lexus, Virginia Beach were very professional, competent, kind to me, answering every question there was and met my needs beyond my expectation. Between the Service Consultant/ Assistant Service Manager, Corbitt Caroll and the Master Technician whose name I didnt ask (how rude of me!) helped me so much clarifying concerns I had for months. Today, I am a happy camper, feeling safe and very thankful for those who are there to provide true service, and for meeting those who care about their work for the clients! Thank you guys, Happy Holidays! Sunny

Mark Sweeney

I have been coming to Priority Lexus Virginia Beach for 13 years; twice a year over half that time. The service has always been outstanding, the technicians top notch and Patrick always orchestrates it all for the best customer experience. Keep up the good work and my personal thanks to Patrick for his extra effort this time!

Brianlacyart. Com

Thank you priority Lexus for the awesome service but most importantly I want to thank my service advisor Corbitt and his team!! He went above and beyond. Set up expectations and delivered the Hail Mary. Touchdown service!! Highly recommended!!

Sheila Magula

I am very pleased with the service of my car today at Priority Lexus. Patrick Worrell, the service representative, is the best. He is responsive, thorough, and patient. And he follows up with updates as the car is being serviced. Patrick has been my “go to” person for many years to advise and help me with any service my car needs.

james reid

The service was outstanding. The Auto Sales person Reid provided superb professionalism. He displayed excellent knowledge about every detail about the car I was buying.

Nancy Nolte Hicks

Michael Lawson was my service specialist and was super helpful and patient with the process. My situation became complicated but he helped me through and communicated very quickly. Most helpful.

Lindsey Saetern

Mike helped with my 2010 RX that needed a lot of work done. He communicated all needs & information directly with both my husband and I. We got our vehicle back and couldn’t be more happier with our service.

Lillian Brown

I was treated like royalty at Priority Lexus. They were waiting for me when I arrived 30 minutes early for my scheduled appointment. They had a loaner car ready and they called me a hour and 30 minutes later to let me know my car was ready.

Ellsworth Mayfield

Priority Lexus recently performed maintenance on my Lexus RC 300. The service team led by Brian and Cliff provided phenomenal customer service as usual. Kudos to the staff at Priority Lexus who are always attentive, prompt, professional, courteous and friendly! Ellsworth Mayfield

Caron C

I had my first appointment this week with Craig's as my service manager. It was a great experience. I was late and unprepared but Craig made the experience pleasant and efficient. Thank you.

Gerry Hupp

Matt has been my preference as a service advisor… He was the only agent who showed me that I had some coupons to use whereas previous agents did not disclose. His positive attitude and professionalism is second to none

Darlene Felton

Brian was very informative and gave suggestions for my lovely Lexus. My experience with my service rep was awesome and he will be the reason that I would want to come back. Brian treated me like he genuinely cared about my car and experience at Lexus Service Department.

Cindy Nuckols

Very nice place nice people. Disappointed I decided less then 12 hrs. that I wanted my vehicle back. Well needless to say the sales man didn't call me back. He told me that I would ha e to buy back my truck. And lose more money. Wow that sucks.

ryan mottley

Mike was great! Always in a good mood and kept me informed! Our car was ready ahead of time with no hassle!

Nancy Iacavone

Brought my car in for its required service and scheduling an appt was quick and easy. Drop off w/a small wait for my advisor Mike who was friendly, pleasant and efficient. Reviewed w/me reason for drop off and brought loaner around. Just a few hours later car was done and payment made online. Very consumer user friendly. Picked up vehicle w/no issues.

19 60

I enjoyed my short stay while waiting for my vehicle to be ssrviced. Mr. Corbitt was very nice and I felt like a valued customer. The drinks and snacks available while waiting were a plus!

Joan Revilla

Matt and the staff in side the building are very kind. He took us inside and show where is waiting room/TV lounge, rest room, and the guys in the living room also very kind. Thanks guys, you make us very welcome. I will definitely come back and recommend from other costumer to have there car maintenance service there. Keep up the good work guys.

Betsy Wadington

Corbitt was very professional and customer service oriented. He greeted me when I arrived and service was completely ahead of estimated time. No surprises and I was very satisfied with the service provided. Corbitt is a pleasure to work with!

Richard Burroughs

Craig did an excellent job of handling service. However I am disappointed with the dealership charging a fee to use a credit card on a bill of $850. I think it is a bad business practice to maintain a good relationship with customers.

Mark Brink

Seamless process for oil, change, tire, rotation, keypad, battery, etc. got a loaner car was able to do some shopping for about three hours. Mike Moore was very helpful and professional.

cherone rollins

Steve Freeger, is an excellent people person. He sold me and my husband a beautiful 2023 Lexus RX350. He was very trustworthy and made the purchasing process go very smoothly. Steve and his co-workers were very nice and everyone was very welcoming. The team at prority Lexus Virginia Beach were great. I highy recommend them and they really help military and veterans.

Jessica Garcia

Matt and his team were great with everything! I even had questions about upcoming services and costs and he answered them all accurately. Will be back for sure!

Cindy Hartfelder

Mike Moore offered Outstanding Customer service on 12-31-22. Informative, effective & helpful! Thank you so much! Happy New Year

michael bissell

Steve and Ben were awesome. The process was smooth and easy. There was zero high pressure sales tactics used. I thoroughly enjoyed the experience.

Stacy McAloon

Overall very pleasant experience. Brian was wonderful, professional check in and prompt check-out. VERY impressed with the coffee/bottled water and snack tray available while waiting for service to be complete👍🏻👍🏻 …

julian clayton

Craig Smith is the absolute best at customer care. In a tight situation he provided updates and communication even when swamped with clients in person. Not to mention working hand and hand with adjuster to expedite the claims process as irritating as that can be someone else doing all the calling definitely makes life easier.

Andrea Warren

I have own a Lexus since 2003 and I have always received top service. Now we are a family of 3 and each of us drive lexus. I scheduled service for one of the cars and dropped it off a day early without realizing it. Craig Smith got the car in when he could have waited until the day it was originally scheduled. I’m so grateful and will continue to ask for him.

Kimberly Morning

Craig has always provided exceptional service, prompt and always helpful with suggestions to make sure my vehicle runs smoothly. I try to always request his service if he is available

darlene johnson

Sales manager Albert directed Steve to me. Albert was the reason I came to the dealership Saturday. Steve was pleasant, had a great sense of humor, and he was professional. My RX 350 will not be ready until Thursday. Steve said he will make sure all of the work that needs to be completed on the vehicle will be done by Thursday as it is a preowned RX 350.

Rodney Franz

Mike Moore set everything up for a timely service call. We have complete confidence in your maintenance system. Thanks again.

Charles W

Priority Lexus and my service advisor, Patrick Worrell, provided me with excellent customer service. They diagnosed the problems quickly and resolved them to my satisfaction. I was provided a loaner while my car was being repaired. With over 203,000 miles on it, my ES 350 is poised for another 200K.

Silvia Tort Ranson

Our experience with Priority Lexus Virginia Beach has been excellent. Our salesperson, Virgil, was very nice to us: poised and responsible, he did not impose any pressures and responded to our requests. The car we bought was impecable!

Tracy Skinner

Great service. Mike (bearded & hair) in “Service” was exceptional; he’s always exceptional. I would never purchase a vehicle anywhere else.

Heather Franco

Always the best experience here. I haven’t been to another dealership/service department that is as friendly. Most of them I feel like a number but Priority Lexus treats you like a person & friend!!

Jerry Williams

Brian did a Outstanding job taking care of my needs with service. 5 stars for allowing me to get state inspection done before the end of the month with no schedule appointment. Pulled in and Brian was able to get me in and out within a few hours. Could not imagined this especially at the end of the month. Thanks Brian and Lexus Va Beach!

Josue Castillo

I have nothing but great things to say about Priority Lexus Virginia Beach. The service advisors are excellent Matt and Corbitt go above and beyond to provide excellent customer service. Keep up the great work.

Judy Walden

Prompt in meeting me and beginning my session. Mike and entire staff that we encountered were pleasant. Made safety recommendations which I didn't expect but appreciated.

Howard Skeeter

My service appointment went very well as always. My first time meeting Craig, but he was very patient in getting me in and out for service. Well Done 👍 …

Jerry

Great service start to finish. Expert service advisor kept me informed throughout. Fully satisfied and recommend this dealer without hesitation.

Candice Dettloff

Mike's service was excellent. However, I'm disappointed in the lack of detail in cleaning my car, particularly they did not vacuum beneath or along side the front carpets.

Mitch Klau

I like Priority Lexus,BUT.... since this company took over from Barker they are more impersonal and strive to wiggle every dime out of you. They claimed I need 4 tires at an unheard of price. I went to a real tire store and IF I NEEDED tires it would be $500 less plus I didn't t need but maybe 1 tire in 6 to 9 months.

RICHARD CACANINDIN

Mike Lawson was friendly and helpful. He sends text messages on the progress on my vehicle. He got me in and out within one hour with the 15K maintenance that was done. Thanks Mike

Lydia Calco

Michael Moor, was a pleasure to deal with. They were so courteous and helpful…. I would definitely recommend! Thank you all at Lexus Virginia Beach.

Adam

Reid Schiff went above and beyond to make sure my needs were met in a time efficient manner. I visited on Tuesday, in search of a used vehicle and he spared no expense to get me in a car that I would be comfortable in. Great experience all around!

Michael Maraia

Dana Shaw is a great asset to her company. Always courteous helpful and professional she’s a joy to work with It’s too bad you can’t clone her. Hang on to her. She’s a winner!!

Frank Corso

Wonderful experience! Received first rate attention to my needs and the cost in getting a new vehicle. Enjoyed quality support from beginning to end.

Andrea Ezell

It was my first time at the dealership after moving from Florida. Craig got me checked in promptly took great care of my car and answered all my questions with ease, will definitely be going back the experience was great.

Tavonne Copeland

Took my car in yesterday for routine service. Rep Corbitt was very helpful and took time to answer all of my questions. Exceptional customer service!

Jenny Jenkins

Excellent experience. Addressed all my problems. Fixed my brakes. Changed my batteries in my key fobs. Normal service on everything else. Perfect.

Dovid Landress

Dana did a great job! I always feel reticent on having work done at a dealership but I feel like they were honest and did great. I'll be back in the future.

Brenda Vaughan

Cameron was very professional.Great attitude very good at his job.Thank you Cameron if I ever brought another car we would like for Cameron to be that guy.

Gordon Perrotti

Corbett is a very knowledgeable service writer with a great grasp on how cars work mechanically. This helps his customers because he is able to guide the technician in the right direction of the problem this customer is having with his or her vehicle.

Alice Drake

Patrick has been excellent with us for well over a decade. He is always friendly and courteous. His knowledge is impressive.

Phillip Rogers

Excellent service from Dana at Lexus Priority! She went above and beyond and served me well. Thanks Dana! Makes me want to buy from Priority again.

Tonya White

Mr Winslow and the service team are always providing excellent customer service and can answer any questions that I have about my ES350 service. I have never seen him have a bad day in 2 years, even when he has on roller skates.

Juanita Littleton

Brian there at Priority serviced my SUV & everything was done what I asked & needed on time. Thanks as always. Great Job!

Spencer Darrow

Michael Moore in service is the best. Otherwise we do not like Priority and feel the dealership has greatly declined since it’s sale

Shirley Tyree

They answered all of my questions for the services scheduled to be done on my vehicle. The wait time was reasonable and I love the complimentary car wash.

Cynthia Barron brown

Excellent customer service. We were extremely happy with the entire dealership. What a pleasure.

Courtney P

My Aunt Telecia worked with Craig and had a wonderful experience and she says the customer service is great ! Craig really knew his craft and she left highly satisfied!

Stephanie Allen

Matt was very friendly and professional. The work was done in a good amount of time, 1 hour.

allan frost

Very pleased with the service rep( Nathan) afforded me…Friendly, helpful, and knowledgeable..looking forward to working with him again..,he’s a plus for Priority !

Tammi Oliver

Craig was awesome. I really enjoyed meeting him and he's a real asset to Lexus.

Mary Morris

Took my car in right on time. Was out at the promised time. No surprise charges. Corbitt was very professional and friendly. He even helped me navigate the payment link. Bravo! Thank you Corbitt!

Tonya Sample

This is my second vehicle brought from Priority Lexus formally know as Charles Barker Lexus and each time I've had my car service I've had no issues! And if any issues come up Micheal is first to call and explained exactly what is going on. Thank you Micheal

Kai Armstrong

My experience was great. Corbett Corbin is a great Service Advisor. Looking forward to my next service on 1/20/23.

Tiffani Alford

Car #2 from this dealership! Last year I purchased a 2020 RX350 F sport and with a change in job location along with travel distance to work I had to look for something more fuel efficient. I called Virgil Thornton who sold me the RX last fall and we went over some options and I decided what I wanted and didn’t want and he went to work from there until he got me what he knew I needed! With the market being short on supplies I’m grateful for the calls he made to get me some options to choose from in the hybrid world. My husband also bought one as well and once his comes in next week we will be good to go! Thank you Virgil for what you do!

Julie Orlando

Craig was friendly, accommodating & helpful. I had a great first service appointment with Lexus.

Thomas Cole

Service was provided as described. Excellent customer relations and provided with courtesy. Excellent experience. Me service advisor - Mike - was excellent!

maureen pulver

Priority Lexus Service Department is amazing. I have only worked with Corbitt Carroll. I can’t imagine working with anyone else!

Natashia Cowan

Just purchased my 2022 Lexus ES 350 from Priority Lexus! My sales associate Steve was very helpful in locating my new vehicle! He was patient, respectful and extremely knowledgeable. If you are looking for a great sales associate, ask for Steve.

LauraBeth DeHority

Darrell Johnson was our sales consultant. Through the process of making our selection, locating the exact car I was looking for and keeping us updated on arrival was the hallmark of his service. Once the car arrived he took the time to explain all of the features and even scolded me a little bit when I turned down some of the safety features! Shawanda made sure every detail was in place when I brought it back for sealant protection and had a top of the line loaner ready for me. Lots of other details just made the entire experience white glove. I look forward to being a Priority customer for life! Thank you Darrell Johnson and Priority Lexus!

Lorraine Dewey

Good experience having my inspection done. Comfortable waiting room. Very polite employees.

Jack Voss

Brian at Priority Lexus was excellent .. His service exceeded my expectations!! It was very much appreciated ..

Eric Twining

Showed up early for scheduled maintenance and Craig got me in and out quickly! Great service!

Allen Ramsey

Mike was great as usual. This dealership is the best one I’ve every dealt with.

Monica Thibodeau

Matt and the entire team are great to work with. I have been a loyal customer for over ten years and appreciate their high level of service.

Cherrelle Hendricks

Brian is always a pleasure to work with when I have an appointment with Lexus. Very knowledgeable and friendly !

Dee B

My husband and I went in today and and meet with Virgil. He was very transparent and knowledgeable of every question that we had. Definitely would recommend you go in and see him! I appreciate honesty and transparency in a salesman!

Lauren Dumeng

Buying a car is typically a stressful experience but all I can say is WOW! Virgil Thornton was amazingly helpful for the moment we got to the dealership. We told him we were researching and he never once pressured us into making hasty decisions. Not only that, he provided non-biased information about cars we were looking at! Once we test drove, any questions we had Virgil immediately had the answers and was so kind and patient in explaining everything to us! His knowledge about Lexus and their products was unmatched at any other dealership we went to. Once we purchased the vehicle Virgil ensured that the car was in pristine condition and took time helping set up my phone and teaching me how to use all the features in the car. Thank you Virgil for being with us on this exciting journey! We appreciate you so much!

Elsie Tatum

I was informed during the whole process of what was going on with my vehicle. I am satisfied with the service I received.

Pam

The service was Excellent at Priority Lexus! Patrick was efficient and took great care of us! Service is an important part of owning an automobile. Priority Lexus makes owning a Lexus the best.

Michael Klausmeier

The customer service is excellent. I was treated the way I desire to be treated everyplace I am a customer or client. They have a rarely experienced standard that all of us should strive for.

Zach Woods

Great Salesman, Reid was on point. Got the car I want for an affordable payment. Highly recommend.

Bill Sport

Complex maintenance problem id'd and solved. Waiting was made easier by great facility. Car wash a nice touch. All staff courteous and helpful.

Jennifer Russell

I was almost an hour early for my service and they were able to fit me in. The lounge was relaxing. In addition I had a question about the navigation and my service person found someone to assist me

Vincent Miller

Great service, the give a complimentary Car wash, but I declined since I do my own detailing for my cars. They were quick and facilities are nice while you wait.

Jeannie Light

Steve Fleeger is awesome and they make the buying experience very easy. I have just bought my second car front them and would highly recommend Steve if you are looking to purchase a vehicle

Lisa Jardanhazy

If you are in the market for a new or used top quality vehicle, your go-to salesman should be Darrell Johnson at Priority Lexus Virginia Beach. Our recent buying experience with Darrell as our guide was pleasant, informative, expedient and even fun! Our training on how to use the many wonderful features on our new Lexus RX350 was thorough and enjoyable at the same time. Darrell has a knack for making a customer feel as special as the car they are buying. Thank you, Darrell!

Debbie Keeling

As always a very good experience with lexus service department. Professional, pleasant and prompt. Very knowledgeable. Debbie K

Autumn Nichols

I only see Corbitt when I get my vehicle serviced. He is prompt and polite. I appreciate his service.

Kenneth Stepka

Been buying and maintaining my Lexus at Charles Barker and now Priority for many years and have never been disappointed.

Kyllie Brinkley

Highly recommend Jay Connolly at Priority Lexus Virginia Beach. Jay was such a pleasure to work with on our vehicle purchase, incredibly professional, and made the experience so enjoyable!

Danielle Gilliam

The wait was longer than expected due to a staff meeting but Mr Marcus was awesome .

David Creekmore

I was assisted by Matt. I thoroughly enjoyed my visit by his professionalism and non pressuring demeanor. This was only my 2nd visit and it was the best so far.

Sarquis Lassiter

Great customer service by Matt. He answer all my questions and made sure I was well taken care of. Will be back again

Angelo Riccio

Brian has been excellent at taking care of my automobile and explaining things throughly. We will continue to do business with Lexus Priority.

Barry Katz

Corbitt communicated well and was very helpful. Excellent service experience.

CORRINE Alvey

Brad Rose was such a Great guy to work with, made us feel very comfortable, listened to all our needs as well as meeting them. Mr Huston was also a peach.

Moe Talor

Exceptional service and quality! Mike Lawson is a true professional! Best experience I’ve had in 20 years!

Pamela Dixon

Excellent job.Could not have been more please. You guys are fabulous. Thanks so much for your hospitality and excellent job.

George Gant

My appointment was a great experience. Brian was courteous and ensured all my request were accomplished.

Tim Varvel

Exceptional service as always. It's why I drive Lexus. Thank you Corbitt for the same great service I have come to appreciate as the standard.

Jairo Delossantos

Grateful.... excellent experience with Steve got me in a RX350 low mileage very pleased

Sheila Harrell

I was treated very nicely by Matt. He made sure everything was handle properly. I had a good experience and service.

Leslie Schiff

Reid was extremely enjoyable to work with. He was straightforward, knowledgeble, and made sure every detail was perfect. Thank you immensely!

Ron W01191974

Excellent service 100% solved my issue. Highly recommended Service advisor Mike Lawson.

Tashima Williams (Tish)

I actually go to the priority Lexus in Newport news. I love them and their service. Always a pleasure ☺️

phyllis gibson

Service at Priority Lexus was excellent! Nothing is too big of a problem they can’t help you with. Dana was there to answer any questions I had.

Hal Craddock

Well run outfit..... everyone working there is client oriented. Excellent service, on time and at a fair price.

Marci Phillips

Mike was great to work with today. Appreciate his efforts and timely returning my vehicle.

SHAWNEE Fortes

Micheal was awesome. He provides great customer service.

Sequoia Youngblood

Great service. Thank you so much for taking care of me so quickly. Always dependable and reliable.

William Thompson

Very Professional, Friendly & Valued the customers time by keeping them informed of the process / time line. Viewed as an asset to the the Lexus Team.

Aileen Lee

Corbitt is one of the best with excellent customer service! I like bringing my car to him and he is always on it!

Kendrick Wright

Excellent prompt service and attentive staff. Completed my second scheduled service for my car. Great location!

Sheri Brown

Very friendly and professional. Sam went above and beyond to address issues with vehicle and got extra detailing on vehicle prior to sale.

Cora Smith

Mike has been a great service advisor the last 2 times I’ve had service at Priority Lexus. He is courteous and alerts me promptly when my vehicle is ready. When you get your Lexus serviced, see Mike!

Bettie Goodman

Patrick was efficient, timely and looked after my service in a professional manner! He’s a 10 in my book. B. Goodman

Katherine Reilly

Thanks to Mike Moore in service for his continued attention to my car needs. I respect and trust his decisions for keeping my car in top grade condition

Eric Anderson

The service was great. And the special detail cleaning made it feel like a new suv.

Latricia Williams

It was a good visit, but long wait time. My rep Brian was great, informed me about needed and suggested services.

Margo Taylor

They were courteous, efficient and quick. Waiting lounge was comfortable with access to snacks and coffee.

Wendy P

Professional and prompt service. Comfortable, clean, and well-stocked waiting area. Work was completed quickly.

Oscar Northington

Excellent service!!! Love the way it runs!! Corbit was very professional!!! Vehicle was ready at the time estimated!!! Corbit is the man!!!

Robert Newman

As always, the communication and service was top notch. Mike is very amicable and professional. Thanks again!

Robert Barnett

I was greeted very quickly when I arrived and I was introduced to my service technician right away who immediately explained was was to be done to my car.

Bob Claffy

I wanted to recognize the Salesperson Khalid Abi-Saab and the General Sales Manager Grady for a professional and the fluent process in purchasing a vehicle. The professionalism and the details around customer service and making sure we were completely satisfied has been unmatched in the years of shopping for vehicles. The purchasing process facilitated by Khalid and the professionalism and general desire by Grady to make a deal come together where both parties were satisfied was appreciated. Top shelf Priority LEXUS! Thank you…. You have a customer!

Edward Ruhling

Brian was very courteous, always makes us feel welcome. Nice experience.

Chenequa Avelino

Repair was quick & efficient. Mike communicated with me throughout the repair process.

Wayne Nguyen

Yes this Wayne I’m get the car at the dealership on Virginia Beach I love the service so I’m happy. For that

Va Pure

Very solid experience. Came to get an extra Key. They had it programmed it and I was out in about a hour or so. Pull up they got you!! ✌🏾 …

Latisha Griffin

The service Craig provided was excellent. Thank you again

michael shelton

Outstanding! Really appreciated the text saying the car would be ready in 45 minutes so my husband could drop me when it was ready.

LaToya Boone

Received great Service @ Lexus Va Beach. Mike Lawson provided to notch customer service.

Craig Brown

Great Service!!! Great details on problems and solutions. Allow opportunity for me to see in the shop what the problem and solution. Thanks for professional approach.

Angela Lucas

Lexus Priority always provide excellent service. This is why I will always purchase a Lexus along with the quality performance of a lexus

Katrina Copeland

Took my Lexus in for it's 10k maintenance. Great service from Corbitt and his team!

John Crane

Recently brought my 2015 RX-350 to Priority Lexus for an oil leak on the Timing belt cover. Car has an after market vehicle warranty. The Service Advisor (Corbitt) coordinated directly with the warranty service, got me a loaner, and the leak repair was approved and repaired by Lexus pros. Excellent work and overall great job!

Travelle Goodrich

Mike and the Lexus team always make sure I get the best service in maintenance and customer service

Barbara Greene

Service was great as always, the few times you need to bring your car in.

Bruce Weber

Mike Moore has been in the service department here for over 20 years and is positively awesome!

alonna artis

Darrell Johnson is the man to see at Priority Lexus Virginia Beach. The buying experience was easy and his service after has been great! I'll be a customer for life!

Amy Desantis

Excellent service! Mike went above and beyond to make sure my car was taken care of!

Diana Brink

Khaled was fantastic! Found the car I wanted. Showed me how to use its features. Love my RX350.

Michelle Miller

Always a smooth, friendly experience! Thank you for 12 years of great service.

Steven Robert

Best lexus dealership I’ve been to! Great lounge for service customers and expert sales staff. Especially Steve!

Robert Morris

Jusr purchased our 2022 EE 350 Ultra Luxury from Steve in sales! Excellent service and fair deal

Merrynell Wilson

Mike is a great consultant dependable and reliable I always ask for Mike Malone

Tom Bozard

As in the past , Michael and Priority do amazing work and excellent customer service.

Tammy N OV

I was going n and out in a timely matter just like Mike said. I need to go back for a filter exchange but that is my fault

Patricia Patto

Matt was very professional. As a new Lexus owner he answered all our questions and explained our benefits.

Darren Holt

My experience was exceptional from beginning to end even the wait time..thank you!

Wilbert Earl

Michael was very professional and explained everything to me. I recommend him to my friends and family

Torrey Knight

Great communication skills and customer service I would recommend him for any help that you need

Kimberly Duarte

I have to thank Doug Dorival, sales manager and Schiff my salesperson for making this the fastest, most seamless transaction I could possibly ask for. If you go to Priority Lexus in Virginia Beach ask for Reid Schiff he will take care of everything for you from start to finish whether it’s a new or pre owned vehicle!

Hoang Le

Josh is very friendly and he let me no that my car doesn’t need oil change yet, so I just get the car inspected and rotated wheels, Thank you Josh for helping

Eunice Meades

Complete customer service at an excellent level and my car was washed while at the dealership-top notch approach.

tamar smithers

Excellent customer service! Didn't feel pressured to add any additional service.

William Smith

Corbett was very professional. It was a very excellent experience. I appreciate his assistance and guidance.

Horace Johnson

Mike took care of me. I like the fact that he said I wouldn't be there long and that was so true.

Erika Ruiz

Easy to scheduled online ,fast and professional service!

Susan Wilson

Great service and a complimentary car wash before I headed home.

Chase Tyler

Patrick Worrell has been my advisor for over a decade and he’s the consummate professional.

Lynn Cobb

Ron is thoughtful and considerate. He takes the time to answer all questions snd has a LOT of patience!

Darla Semonoch

Mike Moore has helped me for years, service is always excellent, Mike is the best!!

Ciera Ramey-Ricks

I always have a wonder experience & well taking care of with Craig at Lexus

wiliam perkins

Patrick worrell was great he was very helpful and explained everything I can’t say enough good things about him

Liquita James

My experience was great. Very timely and everyone was pleasant.

Chip McFall

Priority and Craig Smith were awesome at every level, speed, communication, friendliness and execution!

Patricia Southard

Great service by Michael and his team at Priority Lexus - courteous, friendly and professional!

Jessica Rayner

Very professional!!! Great customer service and they made sure all my request were completed.

Karen Crowley

Kept me up to date, fast service and great friendly atmosphere. Cat wash is such a wonderful addition

Michele Mulich

Mike was exceptionally professional, kept me well informed and explained everything.

Deborah Griffin

Mr. Corbitt, was very accommodating and informative. He's friendly and a pleasure to work with.

Ben Mabry Gregg

As I was driving down VBB this morning, I noticed an overnight 10 pound drop in one tire, so I pulled my Lexus into Priority Lexus Service, Virginia Beach 111 S Kentucky Ave, Virginia Beach, VA 23452 Having no appointment scheduled, I was pleasantly surprised when Jeremy Barry, Service Advisor told me that no appointments were available that day, but he was understanding of my situation and squeezed me in. When he handed me the bill, it was only $30, having found and plugged a nail hole. Not so much the reasonable price as the fact he understood my situation and took my car in, but included a multi-point Inspection and vacuumed the car, On an unrelated note, as I partook of their generous complementary snacks, drinks and coffee, as I was using a cane together around the attendant in charge of the bar generously assisted me in figuring out the automatic Starbucks coffee dispenser, and got me settled in the waiting room.Thanks Ron. I'll be back!

David Moore

Corbitt was great to work with and the loaner car made it very convenient

Kim Georges

Excellent service - quick, professional and reasonable! Highly recommend.

Willie Ward

Steve & Ryan facilitated a seamless divestiture and acquisition as my mother traded up to a Lexus from a base model Honda. In a market where new autos are scarce, they were able to conduct reservation prework virtually and execute the entire transaction (trade in, test drive, and paperwork) in a timely manner (2.5 hours). As a result, my mother is EXTREMELY happy to be apart of the Lexus family. They’ve earned future business as a result. Special shout-out to Ron in the Back Office on Doug on the Sales Floor. Great job all the way around.

John Stepnowski

Always a great experience when I get my vehicle serviced at Priority.

Ann Rathbone

Extremely helpful and timely appointment. Corbitt went beyond expectations with everything I asked for.

Rindy Ballance

First visit to dealership Everything was great Mike was very helpful

james jackson

Good service visit. Service writer was friendly and knowledgeable. Very satisfied

monte bryant

Service was thorough and explained clearly. Parts were ordered to complete order.

Charles Goodwyn

Mike did a great job of girl tying us in and keeping us informed. Thanks.

Yesenia Gonzalez

Nathan goes above and beyond for great service.

Brandon Callaway

As always, Brian W goes above and beyond to ensure a great customer service experience.

Tony Flores

What a great car buying experience! I saw that they had a vehicle I was interested in on their website and scheduled to take a look at it on my lunch break. Drove home with it that evening! Can't imagine an easier process. Big thanks to my salesperson Steve and the manager Doug. They took care of me better than any car dealership I have ever been to. I will be a Priority customer for life!

Chanel Sims

I was in the market for a new vehicle and was referred to one of the best salesman’s I could have asked for. Virgil Thornton was the right person. Couldn’t have asked for a more knowledgeable and patient professional to assist me with my car buying journey. I left with all questions answered and completely satisfied. I know who I will definitely do business with again when I’m looking for my next vehicle. Virgil keep up the great work!! You represent the dealership and, more importantly, yourself well with the utmost respect.

Francine Stewart

As always Michael you give me great service. Thank you thank you thank you

George Gilfillan

Excellent care by Samantha. Have arranged follow up maintance. George Gilfillan

john Grimsley

Always the best, Michael is the best service writer, first class

Joseph Cain

Work was done In a timely manner and service coordinator was very polite and professional.

Eric Turner

I was very happy with the service I received and the quality of work that was performed.

asavage01

There are no complaints with my serve- to the contrary, a 5 star evsluation

Celvin Richardson

My time was very quick and efficient. The people was nice and attentive.

Michelle Germano

Craig Smith is professional and assures excellent service! Great team!!

Jennifer Zamarin

Matt was so friendly and helpful! Great customer service.

Siri Chapman

Best discussion I made was in there less then 4 hours and walk out with a nice car 2020 Malibu love ittt all thanks to korbie

Tyler Felthousen

I really can’t say enough good things about Steve at Priority Lexus. He made buying my car an effortless, stress-free, enjoyable, quick and easy experience. Steve answered all my questions as did everyone in the dealership and was not only thorough with their responses but patient and didn’t make me feel rushed. Steve made sure to find me the perfect car that checked all the boxes that I was looking for. I am incredibly happy with my new 4-runner and the experience I had buying it at priority Lexus from steve!

joe dionisio

Professional service by Mike my Lexus service Advisor..Well done

William Crest

Everything was great. My service provider was professional and very attentive to my concerns.

Ranchie Gonzales

Dana was very helpful. Excellent customer service.

Steve Warren

Ron and the finance associate were very knowledgeable and professional

Kevin Hart

Fast great easy service! Thanks Mike Lawson!

Connor Humber

They got the job done quick and efficiently. Very professional.

Dominique Brothers

They were very quick fixing the car and very courteous.

Roy Biondi

Very responsive and helpful . Resolved my battery issue

gregg schneider

Great service and great people. Corbitt was awesome to work with

John Gordy

Great service - courteous, professional & timely. Thanks Mike!

Don Fraasch

Priority Lexus of Newport News made buying a car easy and pressure free!

Lakenda Alston

Always 100% customer service thanks Craig Patrick and the whole staff

William Joe

Excellent service! Professional and knowledgeable staff.

CM Murff

Very good service- issues explained and reviewed prior to work performed-

Jennifer McMonagle

Dana was very helpful and our service was great. Thank you.

Hampus Engstroem

Had a wonderful experience buying a nice used Lexus from Charles Barker! The salesman, Scott, did a great job and really went out of his way to get us a good deal. He wasn't too pushy about making the deal happen either, which is definitely my type of sales person! He also followed up a couple of days after the sale to make sure everything is going well and asked if we had any questions, which was a nice touch. All the cars we looked at were all super clean, scratch free, and in really good condition (which wasn't the case with some other dealers we consulted unfortunately). The whole process was smooth, easy and very pleasant. I would definitely recommend giving them a visit if you're in the market for a new car!

don gilbert

Rapid, curteous, professional service. Absolutely no complaint

Deb Kennedy

Great service. Everything went according to plan. Very friendly staff.

Velvia Edwards

Prompt service and very good customer service

Christine Ake

Took care of my car, recall, other concern and got it back nice and clean. Thanks

Theo

Outstanding Service, Brian is a very knowledgeable Adviser.

Sheila Drucker

Best service advisor hands down!

Wendy Merritt

I always have a good experience.

Timothy Snoots

Very helpful and knowledgeable!! Would definitely recommend.

Deanna Parsons

My service agent, Craig is the best!!! 10/10 customer service!

Amy Hall

Mr. Ron Jordan, thank you for all your help. You are a very informative and sweet man.

Bobbie Yoakem

Mike with beard was courteous, prompt and friendly.

Barbara Gordon

Had a great experience! Thank you Mike Lawson!

Skip Gibson

Mike was excellent. I highly recommend him

Julia

A quick shout out to the awesome guys at priority lexus! Bill S, Doug and Albert made buying a car easy, painless and fun! They were patient from the time I walked into the dealership until the time I left. I would recommend anyone looking to buy a new or used car to go see them! I love my rx350 and will definitely go back to see them when I need another vehicle!

Dianne Donegan

Great service and friendly helpful service staff

Shelly Alcoy

Craig is awesome to work with in Service.

Demetree Devoe

Very Is professional kind and fast! Service.

Robert Miller

It was good transaction and very professional thank you

Mike Agee (insaineyesay)

First, I'd like to give a BIG thanks to Chris H @ the Va Beach location, he's prompt, straight to the point, courteous and had me in and out with my loaner in less than 5 minutes. Excellent. Keeping me updated for the duration of my service. Give this guy a promotion or something. However, when I received my car back, it wasn't washed, had oily/greasy hand stains on the light grey upholstery and was covered in bird droppings from sitting outside. Now I'm not quite sure where the ball was dropped and I get it, the car was pretty clean already, I came in at 7am to pick it up and being that I've owned/operated a car detailing business in the past I have a more critical eye than most but I don't think I should receive the car back in worse condition than when I brought it in. I bring my vehicles here for the professionalism and quality of service I believe should accompany owning a vehicle of this category. The face of the team is great. Everyone is polite and friendly and the experience feels miles above any other service location I've been to in the area which is why I pay the prices I do to bring it to CB. I just don't think I should have to detail my car after I pick it up when the ticket says 'complimentary car wash'. Bird droppings are like acid on a paint job and its cold outside. :) Nevertheless, again, Thanks Chris!

John Mullen

Great service, friendly and excellent professionalism.

William Eason

A wonderful experience, no issues just smiles

April Glover

Was very patient with me and answered all my questions.

Kelly Rose

Just bought a new car last week! Mr. Bill Scudder is awesome! He helped me find the perfect car for me and even gave me the 500$ off coupon I saw on the Lexus website. Beautiful luxury cars!!!

Tony Ejinwa

Got in and got my car serviced. Very impressed!

William Anderson

Mike is an Outstanding, knowledgeable and honest service representative

Huddie Williams

Had 45000 miles service done and alignment on ES350

Andrew Knight

I’m going to be honest. I wanted a new Lexus, well I mean who doesn’t? Anyways I sat down with Daryl who is a wonderful sales representative. He walked me through honestly what I would pay and how everything would work. We mentioned my financial situation and instead of pushing me into a financial place I’d be extremely uncomfortable, he was honest and advised me to wait until I could get what I wanted. Very professional and kind atmosphere. I loved it!

Jeff H

An early Christmas gift arrived in my e-mail inbox from Dave Adams, Service Manager-a complimentary state inspection coupon! After an on-line appointment setting, I arrived and was immediately greeted by a friendly service writer who escorted me to my service advisor Andy Ruiz. He warmly welcomed me; accepted my coupon; indicated it would be about 45 minutes; so I settled in the comfy waiting room with freshly brewed coffee and a yummy muffin! I explored the "Boutique gift shop" where smiling Vanessa, always helpful, proudly pointed out the well stocked shelves of Lexus accessories. Only after 30 minutes, Andy brought the inspector Tommy who explained the required repair to my rock chipped windshield. They recommended Steve, of the Glass Shop, for repair; who came out to my house the next day. What great services all around. I'll definitely return for all of my services!

Mr Joseph J. Ramsey Jr. (Mr Joe)

WE HAD A WONDERFUL EXPERIENCE WITH MR. DARYLL DAIRSOW OF THE USED CAR LOT IN THE VIRGINIA BEACH LEXUS DEALERSHIP!! HE WENT ABOVE AND BEYOND IN ATTENDING TO OUR NEEDS!! VERY KNOWLEDGEABLE AND NICE!! NO PRESSURE!! THANKS!!

Eric Hoover

Outstanding customer service and attention to every detail

Renita Cherry-Thomas

Awesome Customer Service with Tony Ricco my salesman for many years Ben Houston finance officer and Tyler the young man that cleaned up my new Lexus The process was smooth Love this location🥰😉 …

Susan McAndrews

Love that they clean my car too

alvin valencia

I came in to two different Charles Barkers service shops for a service to be done on my steering wheel since it was being cocked to the left. The one in newport news did not see the solution nor heard my concerns to my standard. However, I was not going to give up my search to the solution to my problem and I was able to see Virginia Beach service shop. Mike went into the detail of my concerns and i felt. like he cared about my issue during my phone call as to why the steering wheel was cocked to the left. During the visit, he. explained how the team were going to fix it, and the relief to hear that it was covered under warranty! Newport News did recommend a service that was going to cost me out of pocket and recommended that I leave the problem alone. Thank you Mike Moore for hearing my concerns and your dedication to customer service satisfaction is highly appreciated and will be coming to you guys this forward on. Thank you!

Bernadette Augustus

Matt my service manager was Excellent

Bryce Lee

I had a seamless and very supportive experience at Charles Barker. Nick Ehmann and Brad Rose were great to work with and we're very reasonable in helping me get the vehicle I was hoping for. Will definitely shop here again!

Nick

This dealership was amazing to work with, and Frank could not have been a better salesman to work with. Process was seem less front to back; purchase, financing, delivery...all from a state away. Seriously - find a Frank if you need a Lexus, or other yard car they may have in their lot. Great experience!!

D Dubs

Easiest car buying experience I've had ever both times I purchased vehicles there. Great staff! Excellent service. Special shout out to Darryl Ward for putting me in my dream car.

J'La Way

Ron was prompt, pleasant and very professional

Angel B.

Love Priority Lexus. Great service.

Arnette Riggins

Brian displayed exceptional customer service!!!!

Derrick & Tameka Burroughs

Mr. Simon Daniel's is awesome and provides excellent customer service. He truly went above and beyond to ensure my 1st Lexus purchase was memorable. I appreciate him and the care he showed me.

Larry Morris

Great people Jesse Cook was very helpful and friendly!!! Let me know upfront about the Lexus I was thinking about, No navigation system. Okay so I am not buying it, but was a great SUV for the money!!! Mr Cook is going to be looking for me and will call me back soon!!!

Tracy Pham

Purchased a new car from this dealership last week. Great service!! Tom is awesome to work with. Friendly staff! Will recommend this dealership to all of my friends and family!

Jm Mm

Went and got my son is first car 2016 is350 f sport. Jeff Dunlap is the man to go to he has far exceeded our expectations!! Pleasant to deal with very customer oriented and beyond helpful he even went out of his way to drop a spare key off 30 miles away from the dealership we purchased at to another dealership which is more convenient to my sons location! If a manager sees this review please call me mr Dunlap needs a raise!

Alison Mack

Purchased my vehicle from Tom Sawyer and give the whole process a 5 star rating! Tom was amazing to work with and Ben made the finance process super easy. Thanks, guys!

Lj Gibbs

Great service. Fast service. Good communication.

CALLI ROBERTS

ABSOLUTELY THE BEST! GREAT SERVICE - HIGHLY RECOMMEND!!!! Short story: I left a pair of costly sunglasses in the lobby, called back to say "could you just hold onto them for me", but to my surprise I looked out my front door the very next day to see the UPS driver jumping from his truck with "my sunglasses" ....thanks CHRIS you guys are a 5-STARS in my book!!!!!

e Elli

Overall experience was good!!Ashley was great

Brandon Schleiger

Very pleasant staff. Good experience

RedPhoenixTradehouse “Vibes”

Well, even though these guys do some pretty good work, please do the research about your car issue before taking your car in. Parts Dept will try to fib about certain things to make you pay extra without actually fixing the problem. I Literally had to call Toyota in Chesapeake to get the correct answer to my answers. Not knocking the dealership but o will most definitely get a second opinion.

Kunle Olu

I do not mind traveling to this location because their services are exceptional

christa cox

Sara Conte was the finance manager handling the closing of my sale and she was great. Professional, but made me feel at home. When we choose to buy another car it will definitely be a Charles Barker vehicle.

Eric Anderson

Great service and staff. Thanks!

Terry Friar

We purchased a used Toyota Highlander from Charles Barker Lexus and have been very pleased with them. Within a week of purchase we had a small issue and CBL took the car, remedied the situation, and went above and beyond expectations. As a State Farm agent who deals with dealerships on a daily basis, I will definitely refer business to them and will purchase from them again when the time comes.

John Dunn

We had my wife's RX 350 oil changed, state inspection and tires rotated. So far so good.

Lisa Johnson

Priority Lexus and Matt were GREAT!

Steven Oberlander

I always receive great service.

Will Jenkins

I live on Hatteras Island, NC and the closest Lexus dealership is Charles Barker in Virginia Beach which is 150 miles away. I lost my key fob to my Lexus IS350 and was stranded on a small island with no way to start my vehicle, having no choice but to tow it to the closest Lexus dealership. I called in a frantic panic mode on Friday morning and the Service Manager Dave I can't say enough great things about! He helped me out tremendously by personally taking time out of his day to do everything he could to help me with my situation. I can't thank Dave and all the staff at Charles Barker Lexus enough! Everyone was very professional and courteous but above all thankful for the Service Manager doing everything he did after the situation I was in. If you are looking for professionalism, honesty, a dealer who cares about the people who drive their brand of vehicle although I didn't buy my Lexus from Charles Barker, however going forward any services I need done I will be making the 2 hour commute for these guys to handle it! Thank you so much Dave and for your staff in the service department!

URNotMyFather

Three stars may be a little generous. Every time I go in, I get this feeling that is best described as "I'm pretty sure they're trying their best to screw me." They don't seem to want customer satisfaction nearly a much as the money. I give them credit for the veterans discount, but there's definitely an air of established treachery and price gouging.

Jason Loritts

We came in tonight about 5:50 after work... The website states they don't close until 8, one of the salesmen informed us to come back tomorrow because we close at 6... I informed him that we came all the way from Suffolk. He continued to try and push us out... Fortunately Mr. Rose stepped in and was very understanding. He went so far as to pull up a vehicle and let us sit in it as he went over every feature in the vehicle. We were well past 6pm by this time and everyone left except Mr. Rose who was extremely patient. Charles Barker came very close to loosing a customer tonight!! Thanks Mr. Rose for staying past 7pm.. We will not purchase from anyone else.

Frances Dillard

Great customer service from Craig.

Driveway M

In one ward to describe that amazing service in this dealership is ...PERFECT. Chris the adviser called me and set up a quick appointment ,took in my GX470 for a recall and they were nice enough to take care of couple other minor issues with no charge ..way beyond what they HAD to do .. thanks Chris and the Charles barker team

Bri Black

Service was prompt and courteous!

7261 wandy

Saleman Reid very friendly and helpful

a.wayne Peterson

Kept us informed and was very prompt and curdious

Lionel Becenti

Great experience. No pressure or constant hounding from the salesman (unlike other dealerships (Cadillac)). Overall great service and pleasant time dealing with the salesmen to purchase my 2011 Lexus. I love my Lexus!

Pavel Kudravets

Great service. Thank you, Darryl for taking care of both my friends. Will come again.

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