Reviews of Bert Smith BMW. (Car Dealer) in Tampa (Florida).

Bert Smith BMW

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342 Comments

Car dealer

BMW dealer

3800 34th St N, St. Petersburg, FL 33714, United States

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Information of Bert Smith BMW, Car dealer in Tampa (Florida)

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Reviews of Bert Smith BMW

Amy Connors

After building and purchasing a 2022 BMW X7 M50i, Bert Smith BMW was great! You need to know that the salesman, CAMERON, was exceptionally great and so friendly! Cameron is the one that made it a great experience..his first impression demeanor is what grabbed our attention! He was not pushy and REALLY knows his products, unlike most other salesmen at other dealers that we spoke to!! Gio, the Genius, who goes over all of the functions and capabilities of the car, was great too. Very patient and you didn't feel rushed. So, go buy a BMW from Cameron!!

Ryan Levy

Bert Smith BMW was honestly the best experience I’ve had at a dealership. I’ve purchased way too many cars in my life and good dealerships are really hard to come by. I worked with Brandon who was honest and always available to answer questions. I’d recommend them to anyone.

Andrew Tran

I just purchased a 2022 BMW 330i from Bert Smith BMW and it was the best car buying experience I’ve ever had. We worked with Greg and Cameron and they were a joy to work with and they meticulously took care of all my needs throughout the entire buying process. I visited my fair share of dealerships in the area before I arrived here and I can safely say they all failed in comparison to the professionalism and service I experienced from Greg, Cameron and Bert Smith BMW. Best part of dealing with Bert Smith, Cameron and Greg was absolutely no sales pressure which is a rarity in the car industry! Needless to say, Bert Smith BMW has gotten a forever client. I highly recommend anyone looking for a new BMW to contact Greg and Cameron, they will find you the perfect car you are looking for at an UNBELIEVABLE price that you will be MORE THAN HAPPY WITH.

Dyna Folz

I had the best experience of buying a car today. Mr. William Jackson is the most humble, professional, kind, helpful, amazing, and most importantly, very accommodating person I know when it comes to buying a car. It was an easy and fast process. Everything was seamless! W.Jackson was very knowledgeable about his product and answered all my questions today, 6/14/2022.

Kitty

I was looking for new car, probably during one of the worst times because of the chip shortage and lack of cars, but found exactly what I was looking for here at Bert Smith BMW. Greg Miller took my call to let me know the car was still available so I drove up from Sarasota to meet with him. He was wonderful to work with and showed me all the details the car was capable of. I love working with someone who is knowledgeable about what they’re selling and Greg was! I want to thank Greg and Tony for working with me and my dad and a thank you to Will who showed me all the technical features. I love my new car and Bert Smith has gained a new customer for life.

Szunyi

We purchased our new car from Bert Smith BMW. Sales agent Brandon was amazing, probably best I ever worked with! Amazing person and helping every step of your way to get your car and after if anything you need!Honest, straightforward dealership. Tony the sales Manager also awesome, it was good to make deal with. I only can recommend to everyone, if it’s comes to quality luxury cars.

Jacquelyn Pica

Connor helped me purchase a used BMW from their inventory this week and the experience was great! He was friendly, kind, and the process never felt pushy. Financing was also an easy experience as the finance manager, Joseph, took the time to explain all of the warranties available to me without pushing me into any options. They helped me get into a great car! I'm sure I'll be back when it's time for my next BMW.

kmeyer5339

Mike Ford made the process of buying a new car very easy for me with my busy schedule. I had requested to be contacted via text, which often times I feel people ignore, and still email and call. I am a texter, and at my job it’s the only way I can communicate unless after hours. I was almost ready to pull the trigger and he reached out via text as requested and answered questions/sent pics. By the time I got there to test drive the vehicle after work I already knew which one I was interested in. He was not pushy. They gave me a great deal on my trade in. Most importantly I love my new whip!! Thanks for making the process so seamless!

Stephanie Addis

The service department at Bert Smith has been great to work with. Juan thoroughly explains everything to me including all costs so there are no surprises. I get a video from my technician while my car is in the garage on the lift, which is probably my favorite part because instead of just telling me what my car needs, they are showing me. Great experience all around! I wouldn’t take my BMW anywhere else.

Jim Bishop

Everyone was very nice but this being a high-end store should of done a much better job. Picked up my new car on a Saturday, got home and realized I had no registration. Sent message to my salesperson on Monday sent it to me via text several hours later. Then finally sent it via an email three hours later. I requested to have my windows tinted before hand which never happened. When they received my car, they rushed me in and out as quickly as possible. The detail department did a lousy job. All my windows on the inside had streaks, like they used a dirty rag or towel. Found greasy fingerprints on the dashboard. Unfortunately, I did not spot these issues until the next day. All in all, for a high-end store only three stars. Love the car though.

Danny Creamer

We purchased a new BMW 430i x-drive from Bert Smith BMW. We ordered the new car with assistance from Cameron Brown who made the process very pleasant. Our car arrived a little sooner than promised and was exactly like we ordered it. Picking it up was also a pleasant experience. Everyone at Bert Smith was friendly and helpful and we are extremely pleased with our purchase.

Jakarr Gilliam

Great experience at Bert smith, soon as I was walked in I had greeters ready to assist and help me find my salesman in which I had an appointment. I had the pleasure of working with Greg on my new BMW x1 2023. He was very helpful over the past month as we waited for delivery of my new car, as well as follow ups and offer any assistance needed with the car. Great place!!!

Jeff Eisenman

We have bought or leased three vehicles from Bert Smith BMW. The attention to detail in a BMW is tremendous. The customer service is outstanding. They always go above and beyond to satisfy their customers. They are a stand out company and my service advisor, Natalie, always provides a great experience during my visit.

Kyle A

Cameron Brown is the consumate professional and made my car buying experience the best I've ever experienced. I was able to share exactly what I wanted from the beginning and he kept me in the loop all along the way. When it came time to get the deal done, he had everything prepared for me and I was out of there in no time. I can't say the same for another BMW dealership across the bay, but I am thankful for Bert Smith.

Andrea Hersey

I just bought my 2016 Chevy Cruz here. I was walked throughout the process, in a great manner! Jeremy, is a great salesman! It all happened late in the day, but all possibilities and transactions ran easily and smoothly! Thanks for great business! I am happy with my car! 😁 …

P G

The mechanics are really good at determining exactly what needs to be repaired. My service advisor, Mirnes, is great at explaining the repair that is needed, itemizing the cost, and answering any questions I have. And if I need a loaner vehicle, Bert Smith BMW provides one to me (at no charge). After the work is completed, my BMW is returned to me washed and vacuumed! Great job guys.

Gregory Lubkeman

Clean & nice location with friendly employees. Shocked that the service bay pull in is so small. My Buick dealership in Indianapolis I went to, was much more efficient and staffed. I expected more from BMW. Plus waiting lounge felt like I was waiting for a flight rather than a comfortable place to relax.

Master Park

I bought a BMW from another dealer and I asked them if they could perform Pre-purchase inspection and they said yes. Service rep Kevin was super kind and informative. I was treated as if I purchased a BMW from them. I drove 15 hrs to purchase the BMW and I wanted to make sure the car I am buying was in good standing mechanically since I would have to drive thousand miles back. Thank you Kevin. If anyone owns BMW near Bert Smith BMW I recommend you take your car to this dealer. 👍👍👍

P J

My wife and I found Will as very professional Sales Advisor who helped us make a decision on the new car for my wife. Will was very informative, tactful and made the process very easy for us. I would recommend Will for anybody who needs an advisor on what car to chose and doesn’t want to be exposed to an aggressive sales person.

Monika Gil

I received a great car service by Bert Smith BMW. Juan was attentive, professional and knowledgeable and I knew that my car was in good hands. I also received a shuttle service home so I didn’t have to wait at the dealership. I recommend the BMW Service Desk!

Dingus McGillicuddy

Great experience in the collision department! I believe his name was Austin. I had to retrieve some belongings out of my brand new...now totaled 230i. The trunk couldn't be opened because the battery was dead so he physically had to open it by crawling through the back seat with broken glass everywhere and pulling the release lever. Great guy, excellent customer service! I didn't have any cash on me or else I would have tipped him for going literally .... "above and beyond"

Chris Miranda

Alex did a great job servicing my BMW X3. It was a routine service, but he recognized a recall item and was able to get that fixed as well. Great job. He is professional and provides excellent customer service!

john kennedy

Jason has been great. He followed through on his commitment to have my car checked thoroughly with my front headlight.. He informed me of updates and called me when my car was ready. He went beyond my expectations of him. I would gladly recommend him to my family and friends with any issues with their bmw's

Johnny Lumsden

Worked with salesman Matt Cerros. He got me a great deal for my new car. Was very communicative and easy to work with. Bert Smith dealership has some really cool cars on their lot. Go check it out!

Neil & Noreen Hansen

We were looking to find a new car and found an X5 with the packages we were seeking on the Bert Smith website. We called the dealership and spoke Roger Pedersen. Roger and his finance partner, Joe Sobczak were excellent. We drove from Sara’s to meet with Roger. Roger already had the car all detailed and ready for us. Roger took the time to answer all our questions and provided us a very thorough overview of the new features of the vehicle. Never once was Roger anything but a perfect gentleman working to make our decision and purchase easy as possible. We will definitely recommend Roger and Bert Smith to friends and family.

Shalinda Hill

Awesome experience at this dealership with Jeremy! He was a very nice, funny and transparent salesman. I appreciate him answering all of my questions and working hard to get me the terms I wanted/felt comfortable with. Seamless deal/trade in. 10/10 recommend! Thank you for my new Tiguan :)

Richard Ash

After an amazing experience at the Bert Smith BMW Collision Center, under the care of Quintin Peters, I decided to purchase my next car from Bert Smith BMW. Matthew Cerro handled the transaction, and the process could not have been smoother. If you are looking for a dealership from which to purchase your next vehicle, you must give Bert Smith BMW a try, and ask for Matthew. He isn't pushy, was very reasonable, and is the reason that I will be purchasing from this dealership again in the future.

Gabriel Acosta

Great experience purchasing my X3 M Competition. I found Gio Garces and his support team to be very knowledgeable about the vehicle I was seeking. He was able to clearly walk through every setting and option available to me within the vehicle and supported me as I made the purchase. I look forward to continuing my relationship with Bert Smith and potentially purchasing from them again in the future!

Breana Hill

It was a great experience from the start to finish. Jason was unbelievably nice and well mannered. He took great care of me and even checked on me when I wanted to ask how long, clearly he’s psychic and confirmed me of the time frame. I would come back anytime for my car needs!! 10 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Trevor Quick

Cameron and Will did an excellent job helping us find the right car for our daughter! Joe in finance made it quick and seamless. I highly recommend Bert Smith BMW to anyone in the market for a BMW.

Eric Ambrosio

Special thanks to Cameron Brown for helping me through the entire process. He was very patient and willing to make sure that I walked out happy. Even after delivery, he checked in on me the very next day to see how I was enjoying the car. Thank you Cameron and everyone a part of the Bert Smith Team for taking care of me!

Martin Heisele

They did excellent work. I am impressed that they still do old fashioned work like washing and cleaning the car when they are done. Most places don’t do that when it used to be common practice. This is why a lot of people talk about the good old days! The little attention to details makes a BIG Difference when choosing a good service department.

Sharon Fisher

Appointment was timely, staff was professional and courteous. Repair took that allocated amount of time. My only comment is that -with the current economy and cost of basic repairs BMW May price themselves out if a lower middle class customer. Financially I may have to look at an alternate service location.

Magdalena Starbeck

Just a great dealership. I have a great experience with sale and service. Every is nice, knowledgeable. I was able to schedule my service appointment for the next day. What is a huge surprise for me. I would recommend the dealership to everyone.

Stephen Reeves

I came into the dealership looking for a used car. Specifically a Honda CRV and Keith helped me out. He was the nicest car salesman I have ever met and believe me I have dealt with a lot of them recently. Keith always called or texted me and was dead honest on everything he said and was looking out for my best interest. The thing that surprised me the most as that they deal with high end cars $60,000 and up yet he still treated me with the same professional courtesy he would if I was them. Thanks again Keith.

Paul “Ambassador of Luxury” Woods

I think this is the 4th car I’ve purchased here and experience was the best yet! Michael Ford is always amazing, and this time Joseph in finance went above and beyond to get me a great interest rate and ended up saving me $12,000! Will be back!

Majid Chaudhry

Buying a car from this St. Petersburg dealership was a huge and easy success. The staff was a major help and assisted me throughout the buying process by making selecting a car not a hassle but a goal. I recommend this place for all future BMW owners.

Sarah Pupillo

Will, our salesman, really took his time to explain the hidden features and details of the car. Every employee from financing to sales to service has been very kind and warm thus far, ensuring our repeat business!

Paul Hunter

Mirnes provided an excellent experience as a service advisor. The Bert Smith service experience has been great for me for since 2014. I have purchased 3 vehicles from them so far.

Nancy Aitken

My purchase of a BMW from Burt Smith, BMW in St. Petersburg was flawless. Burt Smith is a company that has been in St. Petersburg as long as I have. I was born and raised there, and my father had tremendous respect for this particular car agency. I saw a car advertised online that I was interested in. Andrew Paik greeted me and answered all of my questions about the car and accompanied me when I took it on a test drive. I found Andrew to be extremely competent, professional, and truly had a special sense about him wherein you could feel his caring and supportive nature. I purchased that car that evening. I appreciate Andrew and the entire Burt Smith staff. I would buy another card from them in an instant.

Greg Z (CDR Z)

Giovanni made the experience a pleasant one. His exceptional knowledge of the vehicle, welcoming greeting, his personalized service and attentiveness, makes this dealership stand out from the rest of the BMW Dealers in Florida. Thank you again Giovanni.

Prem Mithilesh Morampudi

I was in the market for a new BMW and Connor Coleman reached out to me. He was very fair and transparent. Connor offered the quote at MSRP and there's no hidden fees, No Mark ups, No PPF or No Low Jack. Unfortunately I couldn't do business due to trade in appraisal not working out but I'd love to go back in the future and I highly recommend Connor. He's an expert and posses great knowledge on their cars.

Eric Barenz

My husband and I just bought a Z4 4.0M from Mike Ford. This makes BMW number 4 purchased from Bert Smith BMW and Mike as my salesman. I’m a “No BS” kind of guy when I buy cars and that exactly describes my car buying experience. No haggling or going back and forth for manager approval. You get their absolute best deal every time. Mark Ostrowski’s experience as the Used Car Manager gives confidence that our Z4 is 100% BMW CPO compliant. Natalie Swain and Mirnes Cukojevic in BMW service have always treated me with respect and the top notch service experience that is expected of a premium brand vehicle. We WILL be back for BMW # 5 and beyond! Eric and David Barenz

Harry DiOrio

I recently went to Bert Smith BMW with my M6 for the first time. Service consultant Alex Richman was very helpful before, during, and after my visit. I highly recommend both Alex and Bert Smith BMW.

Kody Calitri

Great experience! Greg was professional, upfront, and a pleasure to deal with. It is rare to see dealers that do what they say. This was a sign and drive deal, wasn’t there for hours. I will be a return customer.

Jay Miller

I just completed the purchase of a 2022 bmw i4-- one of the first of this all-EV model to be sold in TB. Cameron Brown helped me through the pre-order process and helped me pick finishes. He communicated about timing regularly throughout the process and was always available to answer questions. When the car arrived, the valuation of my trade in and purchase process was seemless and the car is awesome. Thank you Cameron.

Beata Podgorski

Quick and efficient, got a flat tire, was replaced the same day. Dealership provided courtesy shuttle to and back from our house while the vehicle was being worked on. Juan was very helpful.

Nick Griffin

Mirnes Cukojevic at Bert Smith BMW has been my service advisor for well over 5 years. I have owned/leased BMW's for over 20 years and Mercedes before that. Mirnes is superb in all regards and by far the best service advisor that I have ever worked with at BMW or Mercedes. He is professional, always responsive (no matter what time I call), problem solves, polite, friendly, and Mirnes seems to know everything about BMWs... and if he doesn't he gets quick answers. Thank you Mirnes! My best, Nick Griffin

Ricardo Pinto

Roger made the experience great, buying a car can be stressful, not here. This was the easiest transaction ever. Thank you Roger and thank your team too.

Ken Uhlmann

Great service from the team, and especially my Client Advisor Greg Miller. Professional, courteous, and easy to deal with. Thanks to everyone on the Bert Smith Team!

Alvarez Family

We purchased our first BMW, and our experience was simply outstanding. Highly recommend. Special kudos to Matt Cerro.

Mark Adams

I visited Bert Smith BMW recently to look at a certified pre-owned BMW that I saw on the website, but had no intention of buying. I was approached by Roger Pedersen with an offer to drive the car, which I did. Roger and the rest of the staff that I encountered were all very friendly and personable without any sales pressure or the usual sense that I was being sized up for what they could get out of me. Needless to say, I bought the car and I love it.

Susan Robertson

Bert Smith personnel taught me how to use my car and navigate the ins and outs as well as scheduling a same day oil change. Very helpful.

Linwood Gilbert

Update for 2022. Natalie is still the best at Bert Smith, and Bert Smith is a great dealership. Customer for 20+ years. 2017 - Bert Smith BMW and especially Natalie Swain are the best! I thought for sure I needed a new coil or two but was told it was just a bad spark plug. I appreciate their honesty. Some shops might have put the coils in anyway.

Jeremy Hammond-Chambers

Hands down the best car purchasing experience out there. Total non pressure sales. We've bought both our cars from Bert Smith. Vince James and Mike you're awesome and we really appreciate your time and attention to every detail. 🙏🙏 …

Donnie Kmiotek

Mirnes in the service department was fantastic, he kept me up to date with the status of my car. The technicians were thorough and able to find out what the issue was.. Thank You Mirnes!

Sy Sandhu

Came here late February to look at some Beemers not sure what I wanted and was greeted by Cameron Brown. One of the best sales guys I’ve met; straight to the point no bs. He showed me a few options and we test drove. He took me on some roads to avoid the rush hour so I could feel out the car and he just made the experience so great. I decided against purchasing the vehicle cause it just wasn’t the right one but he will definitely keep you in mind and work until he finds the right vehicle for you. He works hard for that sale without being pushy which is so great and highly appreciated. I hope he stays with Porsche in the future when they move but if you need any car and come to the dealer ask for Cameron Brown he’s the best sales guy there!

Joseph Sforza

The best experience I’ve had when buying a vehicle. Roger and Cameron were very professional and made my wife and I very comfortable. At no point did we feel pressured to buy. They worked with us on pricing and made sure we got a great price for our trade. Would highly recommend Bert Smith to anyone looking to pick up a BMW. We will definitely be back for our next car!

Basem Shahin

This is not my first time doing business with bert smith I look the car on google and within 45 minutes I was testing the car the whole thing from the minutes I arrived to the minute I go home with the car was under 3 hours sometimes not the place you shopping from is the people who work there like the women who sold me the car she’s very nice very helpful she did everything in her power to make sure we’re satisfied thank you

Michael Klamrzynski

I stopped in the past weekend for some minor service. Excellent location. Great dealership and an excellent service department! I haven't purchased a vehicle from them yet, but I own two BMW's and the sales staff and I chatted a bit while I waited for same day service. I would recommend to anyone in or near the St.Pete area. I will definitely be back for all my service and sales needs going forward.

H KILADA

The service advisor was great, professional, and very friendly. The master tech was good and very knowledgeable. I love that they send me a video of what is wrong with my car before they called to discuss the price. The only reason why I gave them four stars, was because their price was on the high end. I know the service advisor was trying to help and get me additional discounts. I would go back again and hope next time, they will be a lot more reasonable.

Ray Ostman

Juan Aviles in the service department did a fantastic job explaining every step that was going on with my car. the new video review the the technicians send explaining just what they see with your car is a great tool in helping you making a well informed decision on how to proceed. Juan was very helpful and put no pressure on me while my care was being serviced. The team at Bert Smith BMW are just awesome and very helpful.

Tyler Jones

Very smooth and professional process. I’ve purchased many vehicles from dealers and Bert Smith was one of the best customer service experiences I had. Keith Sanders was my salesman and was great but also the sales manager himself had a great attitude when he came over to finalize the deal. Thank you for everything!

tomoko kato rumberg

I purchased my new car there. I was very happy and satisfied with my experience there. The sales person who took care of me was Mike Ford who took a great care of me and made sure I had no questions and that I felt comfortable with the car I was purchasing and with the whole process. I feel I was really cared and helped, not just "being sold a car." My sales completed very late. Mike and the finance person stayed until after their business hours to help me. Right before I drove off, Mike told me to come back the next day, so he could wax my car. How nice of them!!! They could have totally just said, "Congratulations on your new car! Thank you for your business!!" and sent me off! They really care about their customers. Also apparently, they give people a BMW cap and leather key chains after a purchase, but when I bought it, they ran out and didn’t have them. A few weeks later, they sent them to me and I just received them today! :D Amazing service! Thank you, Mike and Bert Smith BMW! I will send anyone who wants to buy a BMW on your way, because I know you will take a great care of them :)

Raymond Carrado

Marc Youngsma, the service manager for BMW's, was extremely helpful and professional. He carefully and expertly explained the computer printout of what services were scheduled according to the car maintenance manual. At no time did I feel pressured. I had some things done and put off others for another time. He quickly scheduled the shuttle service to take me home and promptly had the shuttle pick me up when the car was finished. i would highly recommend Bert Smith BMW and I will personally ask for Marc to handle any future maintenance or repairs. Raymond Carrado

john sumerlin

If you want a comfortable, smooth buying experience, I highly recommend Steve Phillips and Mike Ford at Bert Smith BMW. If you want truly personal service from a team that cares enough to want you back for a repeat purchase, check them out. They rolled out the psychological red carpet for me as Steve and Mike were truly concerned with my satisfaction, and I was completely impressed. Steve has helped me with three cars, Mike with two and if there are more, I will surely return.

Òscar Ortega Izquierdo

I started bringing my 10 years old BMW 328 in 2020 and I always had the best experience. In 2021, we decided to buy a new car. After doing some research, we decided it was going to be either the Mercedes C64 AMG or the BMW M340i. We went first to a Mercedes dealership and we didn't like the way they treated us. After that, we went to Bert Smith and the experience was amazing. Since the very first moment, Matt Cerro, our salesperson, made the process so easy for us! After almost two years, we have broght the car twice for service and the experience was always excellent. I also brought it to repair the damage caused by a road hazard I unfortunately hit a couple of months ago. They were extremely helpful. Juan Aviles, my service advisor, gave me a loaner during the process and dealt with my insurance company, calling them several times to make sure the process was as fast as possible and keeping me informed at all times. You can schedule your service appointment on-line and they can even bring you home after you drop your car and pick you up later when it is ready or even loan you a car at no charge. Honestly, I couldn't be more satisfied with Bert Smith BMW and I would totally recommend it if you own a BMW. Five stars service.

Bobby Burton

We had a great experience! this dealer really goes out of there way todo anything they can we will definitely be back to purchase another bmw in the future.

Devin Spiering

I Had an amazing experience at the Bert Smith BMW Service center. From the moment I called , Dani was on it ! She got my issue sorted , my recall booked and my appointment set in no time! I took my BMW 335i in for a walnut blast service, something this service center specializes in. Bert Smith BMW was highly recommended to me and now I’m highly recommending it to all of you! The customer service was stellar, the service to my car was thorough and professionally done. Check out the photos for the before and after ! Communication from Dani couldn’t be better, this team is on top of their game. Bottom line could not be happier with the results of the car service, the price was THE best I found anywhere , and was professionally done, the customer service. 10 stars! I will See you again Bert Smith Team Keep up the good fight Devin

joey

I originally leased my 2020 M340i BMW from Bert Smith BMW back in October 2019 and then ended up purchasing the car at lease end. Great experience both times and will be coming back to get another car once this shortage is behind the auto industry. Intended on also leasing a new X3 M40i but I am not willing to pay the lease payments on a new car at these rates. Bert Smith is also one of the dealers who will not charge their customer above MSRP and as a repeat customer, I appreciate that.

David Higashi

Brandon was the best to work with, super easy and fast transaction. He reached out with an inquiry I made online, I told him my requirements and expectations, and he was able to meet them within the hour. I cannot recommend him enough

Mike Watson

Best car shopping experience ive had in a long time. Prices were way below other dealers and no hidden fees. They make it easy. Highly recommend Bert Smith BMW.

John LaMantia

Cameron was very helpful in my purchase of my BMW X1. The negotiation was easy & I felt I received a very fair offer on my trade in ! I called afterward with a few questions & he responded in a very timely manner. I am pleased overall with the X1

Calvin Plucker

All these people on saying how great the buying was. All I have to say is wait til they need something for the vehicle. Service advisors don't return phone calls. I have a $1100.00 guaranteed purchase and can't get the service advisor to call me back. Not sure if it's a relaxed type of management or if the management isn't aware. But now they are and it's a shame to business this way

Abner Martinez

Recently purchased my first BMW (///M) from Bert Smith BMW. The salesman Roger Pedersen was excellent. He guided me through the entire process of ordering, allocating, tracking and taking delivery. He was even kind enough to prep the car for a Christmas delivery. Thank you Roger for making this a dream come true!

Lina Blotnyte

I had many service advisors at BMW in the past, but clearly Marc Youngsman tops them all. My service rides scheduled within minutes, updates well explained, discounts applied, phone calls and my texts answered. I can't ask for a better service from my service advisor. Thanks!

Megan Case

One month ago I purchased my dream car from Bert Smith BMW. Michael Ford was wonderful to work with and may the entire process very enjoyable. He listened to exactly what it was I was looking for and worked to get me an unbeatable price. If you're looking for a new BMW - this is the place.

Kim DeSmet

Our recent experience working with Roger in used vehicle sales was refreshingly simple. His friendly disposition, and attentiveness contributed to a pleasant purchase process.

John S

service and support have been very good. My advisor Mirnes consistently works to ensure that my vehicle is properly serviced in a timely manner.

Joseph Snyder

We have been shopping for a car for several months. Car buying for me is a slow process and I like time to think. I walked into the Bert Smith BMW dealer to just look at a possible option. I was greeted by all, super friendly and smiles. A salesman walked over to help me named John Grima.. well John is just about the most friendly and enthusiastic person I ever met. He spent lots of time with me and answered all my questions, never making me feel rushed. After buying over 25 cars in my life this has been the best experience thus far, the dealership is first class even the finance guy Bobby looked out for my best interest making the purchase a true win-win. John Grima and Bert smith BMW... you have a customer for life. Thank You Thank You Thank You. Joe S

Gary Lynn

Our recent experience at Bert Smith BMW was a pleasant one. My wife says this won't be the last one we buy here.

Nicolas Burone

Whole experience started about 2 weeks back with Bert smith bmw as I was looking into multiple cars on the lot A gentleman named Andrew contacted me and we began to chat about cars and options I had in mind we chatted for 2 weeks Andrew did a absolutely amazing job at going through everything and making my experience feel as if I was part of the family Finally I came in and was greeted by Matt and Leo also 10/10 customer service walking me through every detail and feature about the cars in question overall I give them 10/10 I will be recommending them to all my friends and family in the car market top notch service from ANDREW MATT AND LEO

Biscuit P

I recently had the pleasure of purchasing a previously enjoyed BMW i8 coupe from Bert Smith BMW, 3800 34th ST N, Saint Petersburg FL, 33174. This BMW retail center is 2.3 hours and 120 miles away, not the nearest by far. No doubt, many BMW shoppers’ author high praises for their selling dealer due to their exuberance for the car purchased. Not so here. I worked at two different BMW retail centers for more than eleven years as a Sales Person, a Business Manager, a Client Advisor with F&I authority and finally a Director of Information Technology. The Bert Smith team I encountered performed in an exemplary manner in my experience. I could leave my review at that; but the following underscores that they went above and beyond. After visiting two other nearer BMW dealers, I located a preowned BMW i8 that had the options I wanted on Bert Smith 's web site. Using its CHAT feature, Melinda Rubino personally called me to set up a visit after the weekend; and, also arraigned with her manager to send a CARFAX report to me for my due diligence. To her credit, she pulled the recently arrived i8 from its preparation, had it washed and waiting for my arrival Monday noon. About two hours later, Melinda took my offer to Greg Sarantis, Pre-Owned Manager. Greg found me in the showroom to advise that he had also just learned of a possible issue with the recently arrived i8 that I had found too. We agreed to wait till Wednesday while he would resolve that issue. I was cool with that; since, my credit union had misplaced my financing pre-authorization submitted Saturday. Melinda called me the next day. Greg had correctly decided to withdraw from sale the i8 Melinda had shown me. "WOW" she said, we have another that just arrived, and Greg is sending its CARFAX to me. Her cell photos, my due diligence and a very realistic asking price from Greg led me to accept the offer without countering with a lower offer. I forwarded my credit union pre-authorization for financing Tuesday. I agreed to pick up the i8 Saturday so it could be inspected, serviced and qualified for its CPO status. They also needed time to order in a set of tires for a 2015 BMW i8 with a mere 8,343 miles on it. Impressive. Melinda showed me the substitute i8 on Saturday then introduced me to Dino Actipis, Business Manager. Dino and Melinda convinced me to apply for financing from BMW Financial Services (BMWFS). They had never done business with my credit union at the other end of the State of Florida and preferred to wait for their payment. Not wanting to delay delivery another four days, I reluctantly agreed to apply to BMWFS. Reluctant since 15 months-earlier another BMW dealer was not able to obtain BMWFS leasing for me. I waited only a few minutes before hearing Melinda's rushed footsteps approaching. My brain assessed that she was excited about an approval. It was! Dino expeditiously completed the paperwork to complete my purchase while Melinda affixed my tag to the i8. The last step was an introduction to the i8's very complex controls by Jazer Segura, BMW Genius. He showed me that the prior owners' digital profiles had been erased. I began to comprehend the power of BMW's iDrive controller and various displays that change when different driving modes are selected. Thanks to Jazer, I felt knowledgeable enough to drive the i8 for 120 miles and 2.3 hours to get home. In that drive, I discovered a i8 feature not explained. The i8 has such low drag at speed that even the Florida "Love Bugs" can't hit this car at speed. Melinda graciously handled every sales person's nightmare: close a sale then lose the item sold and start all over again. Worse yet, the buyer was informed and analytical. Greg was honest, helpful, reasonable with his pricing. Dino obtained BMWFS financing that another BMW Business Manager had failed at. Jazer cut thru the car's complexity to help me appreciate the sheer logic in its design. Melinda, Greg, Dino and Jazer worked together as a seamless team to ensure I am exceptionally pleased with Bert Smith BMW and the hybrid BMW i8 that is pure fun.

Brandon Sims

Quality service and assurance. If you go, request Mirnes Cukojevic as your service advisor. His exuberant display of professionalism will make you wonder why you went anywhere else.

Don Fernandes

I live in IL and found a car I was looking for at Bert Smith BMW online. I indicated an interest and was immediately contacted by Keith Sanders. I was hesitant to try to negotiate and buy a car from that far away but the more I talked to Keith the more comfortable I was. He promised to answer my questions and give me his honest assessment of the car so I could have additional info besides just trusting the photos. After some discussion we made a deal and I decided to fly there to see the car and pick it up rather than have them arrange to have it transported to me as they offered as well. After arriving, the car was just as he described and the process was relatively simple. Keith made this experience very pleasant and I would do it all over again if I had the opportunity.

ali wahab

By far yet the best dealership I ever purchase a Vehicle from, and I live all the way in Detroit, Michigan it was such an easy & fast process & great customer service, ask for Will.

Jon Carlon

This was my first experience at Bert Smith BMW and it was great. John Grima was our Client Advisor and he was knowledgable, patient, and welcoming throughout the entire process. My wife and I stopped in to browse one evening, just as the dealership was closing. John listened to our needs, offered solutions and was patient and helpful despite our obvious reluctancy to purchase a new vehicle that night. When I came back a few days later, ready to purchase, John greeted my wife and me by name and we picked up our discussions right where it left off a few days earlier. John was a first class salesman and I will absolutely come back to Bert Smith BMW because of my interaction with him and the rest of the team.

P Mellini

The service rep Kevin Mandy was extremely easy to work with and kept me apprised of the work that was being done. He took the time to explain everything that was being done.

Veronika Mukhina

Amazing and professional service from the BMW team, just like always. Special thank you to Alex for making our service appointment a breeze!

jen herrick

I came in to test drive one car and left with a different one! My salesperson was awesome, and the experience was so pleasant. would highly recommend!!

Mark Decker

I have been a customer at Bert Smith for over 20 years and 4 BMW’s and I’ve always been treated well, both during the sales cycle and ongoing service. I was looking for a brand new model ... only demo models at the dealers ... and while the other dealers wanted me to order one (8-12 weeks), Mike Ford found my exact spec car already on its way to port. It landed on time and was at the dealership within 5 days, overall less than 3 weeks. Mike went out if his way to get me the car I wanted. I’ve also got to mention that Natalie Swain, whose been my service provider for nearly the whole time, has taken great car of me and my car! 8/1/22 Update: I’ve now purchased 2 more BMW’s … a used X3 for my daughter (last year) and a new X5 for my wife … both with the same experience as before. Mike Ford and Natalie Swain continue to provide the same excellent service as before!

David Sockol

Natalie Swain did an excellent job of getting my BMW repaired and with dealing with my after market warranty company. As usual, my car was repaired timely and returned to me freshly washed. Gerri in the Loaner Vehicle Department Department provided me with an excellent replacement BMW to drive while my car was being repaired. Thank you, I highly recommend Bert Smith BMW for Service.

Maria Amaral-LeBlanc

I had an excellent experience at Bert Smith BMW. The sales and finance teams were very efficient knowledgeable, attentive, and courteous. The facilities were spotless and very importantly, I got a fair price for an outstanding vehicle. This is my seventh BMW in 19 years so one can say that I am a BMW 'aficionada'. This is my second car from this dealership and I am sure it will not be my last. If you are looking for a BMW at a good price and outstanding service, I highly recommend Bert Smith BMW in the Tampa Bay area.

Seth Kim

Two words. MIKE FORD!!. I've been on the lookout for a 340i M-Performance package car for the past three years and out of nowhere Bert Smith had one off lease in estoril blue. Mike knew I meant business about driving it out of there and laid out the red carpet. It was the fastest I've ever gotten a deal done and was completely painless. I can't say enough about the experience and the service was exceptional. Thanks again Mike for helping me land my unicorn.

Sam Nasif

Top notch place to buy a luxury cars/new/certified. I dealt with Michael Ford "sales rep" he is very professional and I never felt any pressure to get the deal done. we did not do the dance and going back and forth as known in the car industry, they came with what they want on the deal, I countered back an offer with take it or leave it and that was it. Michael did his best to get the deal done in timely matter.

David Borrego

I drove across the bridge because I was not satisfied at the treatment I received in Tampa when looking for a new car. I worked with Roger Pedersen and he went above and beyond working with me despite the fact that I initially reached out to him right in the middle of the holidays. The entire process went very smoothly and Roger was absolutely fantastic to work with. I would definitely recommend Bert Smith and Roger to anyone looking for a BMW.

Gretchen Stewart

I arrived a few min early and they opened promptly at 7:30 - my appointment time. I will start with I did not purchase the car at Bert Smith and the team was warm and helpful - clear that did not matter. Juan was my service advisor, welcoming, helpful and explained what was needed for my car checkup. Kept me up to date and even walked me out to the car to ensure I was good with the services. My one disappointment was that FOX news was playing in the waiting room...should be animal planet, CNN.

John Williams

Overall, Jayson (Service Manager) and Mark Y. (Service Tech) did a great job. I took my car in for a "rattle" between the steering wheel and drivers side door. Someone named Bobby was trying to charge me $238 for a diagnosis of a missing part that may have caused a rattle in the passenger door. I let Bobby know I am not paying that because it isn't what I brought the car in for so he misdiagnosed my issue. This is even after seeing the tech write up stating my issue was on the driver side of the door and the diagnosis was coming from the passenger side. I began to question the customer service aspect of Bert Smith BMW. I requested to drive the car with a mechanic to illustrate the issue. Jayson rode with me, we identified where the issue was coming from and he took care of the rattle (lane departure mechanism in the steering column had come loose). I will return here but be very meticulous explaining what/where my issue is happening.

D C

Service advisor Juan was very polite and respectful. He explained the issue and provided it’s solution accordingly.

Tyler Bentley

Went to Bert Smith VW to see about upgrading vehicles in the middle of my lease. I was greeted by Eon and the rest was history. We sat down at his desk and I explained what I was looking for. In a few short minutes he did all the hard work and got me what I wanted for the price I wanted. Huge appreciation for Eon for all he did to make what I wanted a reality!

Charles Bolles

Recently bought our second car from Bert Smith BMW and was surprised by how similar the experience was to the first. Different sales consultant this time (Roger), but the same instant warmth and connection. We were not easy to deal with and there were some opportunities for mutual tension, but there was none. Roger seemed very focused on win-win and in the end we had a deal we couldn’t refuse. I highly recommend starting and ending your BMW search at Bert Smith.

Nancy Douglass

Dan and Austin in the collision center were wonderful. They always kept me up to date on the repair progress, always explained everything to me and delivered my repaired car sooner than expected. I highly recommend this collision center to anyone needing this type of service.

Lynn McElaney

I wanted to have my BMW 428I convertible serviced locally. Based on reviews I chose Natalie for my advisor and had an oil/filter service. I met Drew on entering the dealership and he was so pleasant and we chatted about the area we were originally from. Natalie who is a long time employee was a joy to work with. She was professional and so welcoming. She did point out my tire tread was getting near the minimum wear. Based on my mileage, it could be a quite a while before I need new tires and she did not pressure me to replace them now. That’s honesty that I will keep me returning to Bert Smith BMW.

Brian Rakestraw

I worked with Greg Miller to price and place a factory order for a new 2022 BMW X3 mid September. The communication was all done from home by email. It worked perfectly. My car arrived in about a month. It was an easy process--you just have to know what you want. Once delivered,, I picked up my car, got some training and drove away in a couple of hours. Seems factory order is the way to go. Thank you Greg for making the process smooth and painless.

John Festa

This was an out of state purchase (500 miles away) on a classic older BMW. Bert Smith BMW, handled it magnificently. My sales Rep was attentive over the phone, even on his day off and followed up on every question or action. It is always tricky buying an older classic, but the folks here were straight with information, answers and actions. When I arrived to pick up the car, they knew I had 500 miles of driving to get home and were ready for me. All the paper work had been done in advance, they were attentive teaching me about the car and got me on the road. The day before I was to pick it up, they called to tell me they had discovered an issue in the final inspection and they would repair if I could delay my pick up. I did and they fixed it. All in all, it was a trustworthy, pleasant, thorough and attentive experience. I am thrilled with the new classic toy and it is all I had hoped for.

Dayna Bates

I almost exclusively take my car for service to BMW. I have had experience with several other BMW centers (2 in North Carolina) and Bert Smith is always the best. Drew helped me this time and was great to work with. Right now, people need to have a little patience because they are busy and (I think maybe) understaffed but they were pretty up front that it was going to be a several hours so I was prepared. The cost was as quoted so no extra surprises and no pressure to do services that I didn’t want to do at that time.

tammi beason

Editing my review. Had a prompt and timely response call from Mark. It was a very easy situation to resolve. Mark was understanding of my consumer perspective. This VERY disheartening. I purchased a 2018 BMW X6 from this dealership almost a month ago. I LOVE the vehicle. Took it for a test drive and fell in love with it even more. When I and decided to clean the vehicle I realized just how filthy it I expressed the service light had come on on the vehicle AND the brakes were squeaking. Roger advised me he would speak again with the manager and someone would follow up. Now here we are almost a month later. No one had contacted me. I sent a text to Roger and his response was the vehicle is certified and could not be if the brakes were bad. I as a consumer have no IDEA what that means. Keep in mind he did not address the 10.1.2021 service they vehicle needs. Here I am with a $60K vehicle (I could have purchased a NEW vehicle) that has squeaking brakes and needs service less than 3 months after purchasing.

Eugenie Perry

I had my car service today the salesman was very polite and professional the wait time was fast

dustin hart

When I was rear-ended in the beginning of November I chose the Bert Smith collision center for the repair. Running two businesses, one of which I am part owner of, good service stands out, especially these days. Austin Brock, John, and I think another guy (forgot name) in collision are some of the best people to work with, they communicate, they're friendly, and I really want them to be recognized for the outstanding experience they gave me. This isn't a paid review, this is real, and I also LOVE my 540i M Sport that I bought at Bert Smith too! Happy Holidays Bert Smith!

Pete Mestuka

Bert Smith BMW in St. Petersburg has to be the most professional and efficient dealership I have ever been associated with. Their service department is incomparable. Not only are they courteous, professional and efficient, they go above and beyond what I expected. While my vehicle was being serviced,the dealership also provided me with the use of a brand new BMW loaner vehicle. First class service from start to finish and pricing that is very fair and competitive. I have and will continue, to refer Bert Smith BMW to my family, friends and business associates.

Susan Bosch

The service was outstanding. They were very helpful and did everything they could to get me in the car I wanted. I got a great rate and financing through BMW finance. I will definitely go back in the future to upgrade. I highly recommend Bert smith. I absolutely love my BMW X1!

Kenneth Writesel

Very quick and efficient. Very friendly staff. Loved the video and description of what was going on with the car.

Byron Taylor

After terrible experiences with BMW Sarasota, we now drive to St. Pete for all service requirements. The staff are friendly and do the follow up to satisfy the customer. The only place we trust locally for my wife’s classic BMW

Beatriz Schneikart

Natalie Swain, Service Advisor at Bert Smith BMW is friendly and very helpful. I recommend both her and Bert Smith BMW. They have serviced my cars for the past 15 years. If you need BMW service around the Tampa Bay area I would definitely recommend you visit Bert Smith. They have excellent service. Beatriz Schneikart

Melissandra James

Long wait for my custom baby. But she was worth the wait!

Joel Blasini

What could I tell you. Great service from starting from the time you walk in, Juan did a great job taking care of my schedule maintenance. I really like that they told me how long would take for the service and they were on point. Great team, great service and BWM do best.

Igor Bley

Our sales person Gio was great! We came in with our 18 month old baby and he was very accommodating . Brought us drinks, snacks and was willing to work with us until we all arrived in great price. Definitely will be back , when ready to trade up my 4 series. And will look for Gio

Howard Mills

Purchased a 2020 Z4. Dealership and salesman, Gio Garces, were very helpful to get me a fair value for my trade-in and to provide thorough orientation on the Z4.

Allen Walker

Great purchase from Bert Smith BMW! Love my 440ix convertible and thanks to Roger Pedersen for a great sales experience. Service is great…they say what they will do and do what they say.

Laila Metcalf

Juan was amazing!!!! He was able to get me in and out in a couple hours. During the couple of hours he was texting me updates about my car while it was being serviced. Thank youuuu Juan!!!!

Art Silvergleid

My experience couldn't have been better. I have leased from Bert Smith several times, so a loyalty credit and favorable terms were "part of the deal." My sales person, Alex Smith, was very easy to work with and went out of his way to make the experience "safe" (a function of the Corona Virus pandemic) as well as successful. Bert Smith offered the best prices and outstanding service. I would highly recommend you check them out if you are looking for a BMW; you wont be disappointed.

B D Freeman

Juan, was a very attentive service advisor and kept me informed throughout my entire process. Top notch!

Karina Muriel

I recently relocated from New York City into the Tampa area and Cameron at BMW helped make my transition seamless! I appreciated that we started the process virtually and by the time I arrived in FL, my vehicle was ready! Cameron was very pleasant to work with and responded to any questions promptly. As a 1st time BMW driver, Connor who works with Cameron, helped walk me through all of the special features the car has and made sure I was comfortable before driving off. The staff at the BMW dealership was also very pleasant. Everything went smoothly. Cameron definitely has a client for life.

Jim Singletary

Keith is AMAZING!! I had a lease on an X1 and he was able to facilitate the lease buy out process so smoothly. Called me several times leading up to the buy out date to make sure that we had all of our information and everything we should need. Amazing facility with an amazing team. They have earned a forever customer with me.

Ada Hoyt

I can't say enough wonderful things about this dealership! Michael Ford was amazing as a sales agent and just and all around nice guy. I've owned a BMW for 8 years and the service and maintenance Natalie Swain coordinates is second to none. I'll always purchase my cars from that dealership! I'm in the process of setting up my genius appointment to go over the features of the 2021 X3 and I'm certain the tech guy will be equally knowable! Ada Hoyt

See Damon Trek

The BMW Team that I’ve dealt with has been fantastic! They’re face of the company to me is my service helper Mr. Mirenes. He has taken good care of me for 4 years. He handed me off to Cameron when it was time to purchase and he was a great salesmen! I closed the deal with Val and she was very efficient and professional. I couldn’t be any happier with my tech instructor, Conner who made himself completely available twice to assist us with the technical familiarization of the vehicle. I feel as though their, honest, transparent service backed by the maintenance crew can’t get enough credit. When I bring my car here I know the mechanics are going to do a great job!

Paula Docs

Great experience today with Cameron! Despite him not getting any commission on my sale (I paid off my lease), he was attentive making sure it was all taken care of. If he provided GREAT service when not getting a commission, I can't imagine the level of service when he is getting a commission! ;-) Ask for Cameron.

Jennie Tarr

Roger Pedersen at Bert Smith BMW was fantastic. He gave us his best price right out of the gate, rather than make us work for it, as we had to do at other dealers. Our car had to be ordered, and it came in earlier than we expected. Terrific service from start to finish.

Bill Connolly

This was a great experience. Bert Smith associates were clear with all communication and the work was conducted exactly as described. Although I have cheaper alternatives to go to, in my experience, you get what you pay for. Cheaper may not always be done to your satisfaction. Great experience. I will go back again. Thank you Juan.

Haresh Patel

Great service from initial assessment, the video and close out. Appreciate also the team not trying to sell things I didn’t need.

Adam Roman

This review would be way lower if it wasn't for the service Adviser Natalie She was a gem to deal with always kept you up-to-date always kept her positive attitude Outside of her that service department is in shambles the one day she was gone I dropped my car off anyways because it needed to be done I not only did not receive any updates about my car they were just gonna keep my car without saying anything I showed up there at closing to get the run around and was told everybody left for today how did everybody leave for today and did not contact the customers when you are holding their property? If you're coming here for service go see Natalie anybody else probably will turn into a bad experience

S&N Chhabra

They did a great job all around and also gave me a great deal on the vehicle. I shopped around at several other BMW dealers in the area, and Bert Smith was by far the most competitive and also very responsive. Alex Smith in particular was fantastic - he helped me locate the car that I wanted at another dealership in the state and got it trucked over to Bert Smith. This was my best car buying experience of any vehicle that I have ever purchased.

Sarah Szanc

I recently purchased a 2021 X5 from Braman BMW down in West Palm Beach. I have been in St. Pete for a couple of months completing my hospital rotations, and noticed my tire pressure going down so I went ahead and took it into this dealership. They noticed that my run flat had a patch on the back tire causing it to lose pressure. I contacted the dealership I purchased the car from, and they said they didn't sell me a defective tire and were not helpful or willing to fix the problem they missed when selling me the car. I ended up going back to Bert Smith because I had no choice but to get the tire replaced, and was able to work with Natalie. I cannot say enough good things about her or about this dealership. I had nothing but bad experiences when purchasing my car, and I wish I could do it again because I would happily purchase a vehicle from this dealership. Natalie took care of finding my tire and making sure I could get it replaced that week, and also reached out and figured out how she could get the tire covered, as it should have never been patched and I shouldn't be responsible for someone else's oversight. THANK YOU SO MUCH. Without the help of the amazing people who work here like Natalie, I would have had to cover this tire myself. It's refreshing being able to come somewhere where the customers come first, and the people are honest and helpful. Will be back!

David Rippetoe

Had a great buying experience from Bert Smith BMW. The salesman, Mike was ver knowledgeable about high end cars and was very pleasant and low pressure. Financing was easy and straightforward. They even provided a green bow on my X5M for pictures.

Aida Nunez

Matt Cerro was my salesman and he was amazing from start to finish. No pressure, showed us the cars we were interested in and was very knowledgeable on the X5. He made the buying experience wonderful and I am so happy with it. Thanks again Matt!!!

Jeremy Robinson

I bought 2 cars from Bert Smith BMW and I can say that I'm happy to do business with them. Michael Ford was very patient with me when looking and buying my newest car. I thank him so much for that. Bert Smith has amazing customer service and a very friendly atmosphere. Everyone from sales to service are always there to help you with whatever you're looking for.

Magdalena Starbeck

The whole process of buying a car I was working with Connor. He was very knowledgeable and very helpful. The whole process went very smoothly. The dealer doesn’t charge extra fees like a lot of dealerships around. They don’t try to get you there just to sell a car. I knew which car I wanted and Connor made sure I get the car ASAP and the one I was looking for.

Gretchen Stewart

I bought my car in NH and moved to FL in end of 2019. I have been to Bert Smith BMW for 15K mile check up and when I lost my key traveling. While I want to stress the cost of losing a keyfob is huge, the service was great, including programming new key. I will continue to work with Bert Smith BMW.

Dr D

Buying a car should be a joyous occasion. But there is usually much negativity that detracts from the process. At Bert Smith BMW, my experience was all positive. From the concierge-like management of my experience with Cameron, my salesman, to the very creative accounting and number manipulation by Tony, one of the sales managers. I was ready to walk from the deal because the warranty on the pre-owned X3 was going to be too short and the cost of an extended warranty was prohibitive, even with a $250 deductible. Tony was able to work the numbers and find a warranty with a $100 deductible - the result being a very favorable number that I could live with. Cameron was extremely patient trying to teach his underachieving pupil how to use the new bells and whistles and never seemed frustrated by my ineptitude while I was drowning in it! The negatives that always accompany the purchasing a car were kept to a minimum. My idiosyncracies were treated with kind respect and the whole process was about as positive as one could hope for.

Cris Jenness

Cameron and Wil were very helpful and easy to work with. We only wanted to test drive an X5 but ended up buying one. They were very accommodating and patient and answered our concerns. It was the easiest and smoothest auto purchase we have ever done.

Richard F.

I cannot speak highly enough of everyone at Bert Smith BMW. I recently had a situation that resulted in my initial BMW, a 2010 528i, being totaled. Prior to that, I had the car serviced at Bert Smith, and everyone was uniformly friendly, helpful, and knowledgeable. My prior experiences with them were enough that when the 528i was totaled, I immediately car shopped with them, and ultimately purchase a new 330i from Bert Smith. The differences in technology from 2010 to 2022 models is impressive. I have to enthusiastically endorse, and thank Matthew J. Cerro. He exhibited supreme patience, friendliness, and extensive knowledge in the hours I spent with him in purchasing the new 330i. The car fits my needs and desires perfectly. I then met with the “Genius” Connor W. Coleman, who took an hour to explain the nuances of the car. To be perfectly honest, I went from a 2004 to a 2010 to a2022 model car in the span of three years, and the differences are not to be believed. Nevertheless, Connor was a thoughtful, knowledgeable, and friendly “genius” who helped remove some of the mystery from the car. I’m sure I only use a fraction of what features are available. Nevertheless, I am pleased with my purchase. I heartily endorse the Bert Smith team - specifically Matt Cerro and Connor Coleman. Thank you so much for everyone’s efforts during a rather unexpectedly challenging time for me.

Tar St Martin

Just purchased a 2022 X3 with the great help of Alex Moukaled and Graziella Chahine in the sales team. Everything was professionally handled including the trade-in of my 2012 Audi Q7 for which I received a very fair trade credit. Cudos also to the finance manager and customer "genius" who helped us with a technical overview of the new car systems and setup. I highly recommend the sales team to anyone looking for a new or used BMW without haggles or pressure.

Clare Pierce

We are very appreciative of Mirnes Cukojevic, our service advisor, and the Bert Smith service department for getting to the bottom of our problem. The car was diagnosed, parts were replaced and all errors were cleared. The folks at Ferman couldn't figure it out so the just gave the car back to us saying it was a weather related problem.🤥 Plus, Mirnes provided complimentary rides home and back and a car wash.

Brian Fancher

Best car buying experience ever! I did everything online and they delivered the vehicle to my home AFTER they came to my office for me to check out the car and sign the paperwork. Thanks Matt! Fantastic experience and phenomenal customer experience.

Jeffrey Thomas

Dear Sir, I am writing to you to express my appreciation for the excellent customer service that Mirnes Cukojevic gave me during my visit to Bert Smith BMW We had our BMW M4 that we purchased with you and had it towed to your place. We had a lot of trouble getting our insurance to stop by and take photos of the damage. Mirnes was on top of it the whole time by calling them. He let me know each day what was going on with my BMW. With his determination and persistence he took care of his customer by reaching out to the insurance company many times. He took photos of the damage and forwarded them to the insurance company. They finally got the paperwork and my car was totaled. I am incredibly pleased with the quality of customer service provided to me by all your service guys. I know Bert Smith BMW is staffed with many outstanding professional men and women who put in 110 percent into their job every day and many times receive no thanks in return. I want to let you know Sir, how much I appreciate your people and the way they help their customers, It’s individuals like Mirnes Cukojevic who reinforce Bert Smith BMW’s positive image to your customers. Without a doubt, I am an extremely satisfied customer and will continue taking all my cars to Bert Smith BMW. Much Appreciated Jeff Jane Strong President and owner Happy Feet Plus

Henry Borrego

I bought my second X3 (2020 -wife & 2022 for myself) from Bert Smith BMW. Our salesman was Roger Pederson in both transactions. He was fantastic and extremely helpful, particularly when it came to building and ordering my 2022. Both Roger and Steve Phillips-Sales Mgr. were great to deal with. They were very accommodating in both transactions. I would highly recommend this company when purchasing your BMW.

Shelby Chatigny

I unexpectedly got a flat tire on the way to the gym, luckily bmw wasn’t far away. I was able to drive on my run flat tire to BMW. I completely understand how busy BMW can get, yesterday was my ONLY day off to run errands so I told my service guy Drew that I really needed a loaner to get my errands done. In a matter of minutes I was set up with a car & a new tire was ordered. He even made sure my car was serviced before I picked it up! He kept in contact with me throughout the process as well and what was going on with my vehicle. Seriously, one of the best experiences I have had with BMW in the 5 years I have had a BMW. Thank you Drew!

Gregory Kadel

I just had my first annual service for my new BMW X1 The scheduling was easy and I was able to have a loaner vehicle . The results were excellent . The loaner vehicle was a great convenience and the oil service , over all inspection, and car wash were awesome.

Xiomara Spadafora

As I dread sitting in a showroom from hours and dealing with the "let me ask my manager" sales routine, I was very pleased with the service that Alex Moukaled provided over the phone and text message. I drove from Jacksonville to St Pete because the local dealers didn't want my business. I purchased a 2019 528i with less than 20,000 miles and I love it!

Lavetta Riley

Had to visit the collision center, Austin was amazing! Very knowledgeable, Had us in and out quickly.

Tony Menendez

I have several BMW dealerships closer to my home/work Than Bert Smith BMW, but Bert Smith consistently reminds me I made the right choice by traveling to St Pete for the excellent service and sales staff. A personal THANK YOU to Mirnes, my M service representative who has always taken excellent care of me! Thank You!

Bert Panganiban

My 2021 BMW X3 is the first luxury class car I’ve ever purchased so I’m not accustomed to great follow through on sustaining an on-point customer experience after the sale. And yet, this was my most recent experience. I’ve had my car foe four month. A tire had a small leak (from driving through a construction zone). Bert Smith BMW replaced the tire entirely. No hard time at all. Also, my car was returned with a nice wash! My service rep was super professional.

Alfred Villoch

Just a quick 5-star review for Roger Pedersen at Bert Smith BMW. Roger was very courteous and knowledge. He greeted me promptly upon arrival and treated me well despite me wearing a t-shirt, shorts, and flip flops. Basically, he didn't judge me. LOL. Roger spent ample time with me, stayed beyond closing, and made sure that I was very happy with my purchase. Roger definitely lended himself to the BMW experience. I'm very happy so far, and I'll definitely refer friends and family to him and Bert Smith BMW.

Andres Sanchez

I had a great experience, in and out without any issues, definitely a place to go and get your dream car

Michelle Crocco

My experience with the Collision Center was excellent! I received quick responses to my phone calls and emails, and they worked with my car insurance efficiently. My car was repaired in less time than was originally quoted. And the check out procedure was seamless.

Stephen Ng

Bought a X7 recently with the help of Michael Ford, sales person in Bert Smith BMW. From the moment he greeted me to the delivery, the service was simply 5 star, outstanding. The manager, was very pleasant and Steve, the technology guy just knows the vehicle inside out. I highly recommend this dealership to anyone looking for a BMW. Keep up the good work.

Renee Fielding

Juan, my Service Advisor, was extremely helpful, accommodating and polite. The part for my recall was not in stock and he offered a loaner for me to drive while my car was being repaired.

joe mumaw

You certainly know the definition of Customer Care. I was treated very special from the beginning to the end by a team of very professional and knowledgeable Bert Smith All Stars. My 330 is remarkable. It's my 4th bimmer and I cannot believe the improvements-comfort and safety. And my only complaint about my previous 300 series, the radio, is now very user friendly. It is a super learning experience, not unlike a kid at Christmas! I have to come back for another session with your "Genius" and fill in all the blanks. I knew the car would be outstanding, but it was a most pleasant surprise to receive such award worthy service from your dealership.

Jean-Ann Burke

My first visit to Bert Smith BMW Service and I must say I was pleasantly surprised. Evan Lamer, Service Adviser, was particularly patient and polite and arranged with the appropriate mechanic to repair the tail light malfunctions on my BMW Z4. Not only that, but the mechanic also found the problem causing my engine light to remain on and replaced the faulty thermostat. I really appreciate the way everything was handled very professionally by Evan and the actual mechanic. Thank you.

Christina Cotner

Just got my 3rd BMW at Bert Smith and what a great experience it has been each time! This time Roger went above and beyond to get me my perfect X3 and I couldn’t be happier!

John

I had a very satisfactory experience at Bert Smith BMW today. I went in at 9:45 am to have the oil changed and some scheduled service done on my 2011 528i and left at 3:45 pm behind the wheel of a beautiful 2018 530i. In between I received nothing but friendly, efficient service and lots of welcome help with my decision to upgrade. Beginning with the polite young man who greeted me with a bottle of water and a granola bar as soon as I walked inside the Service Area, to Evan, my very helpful contact person who met me with a warm smile, to Dan, the ever patient salesman who worked diligently with me to come up with a deal we could both live with; one which provided me an excellent 4 year warranty and service coverage package on an automobile far too beautiful and exotically smart to be of this earth, to Dino, the extremely knowledgeable finance officer who helped qualify me for, and then receive instant approval of, a 72 mo, 1.9%, simple interest, BMW factory loan; one which will save me several thousands of dollars in interest charges over the next six years. Each and everyone person was polite and eager to help me along on my buying journey. There were several other employees who assisted me today as well; many coming up with useful ideas to speed the process and others repeatedly and doggedly crunching numbers for us without complaint. Unfortunately, I wasn't able to catch all of their names but they were, to a person, professional at their jobs. The personnel I dealt with today, people like Jeff, the gentleman who provided me with a loaner at the last minute and without any advance notice (a loaner I never actually needed as it turned out), was friendly and quick to help and he, like everyone else I interacted with today, did his job smoothly and quickly. I'm extremely pleased with the way I was treated by the always friendly employees at this dealership and I'm certainly happy with the outcome of our negotiations; I believe they were as well. It's hard to ask for more than that in any business transaction. My experience today with so many able professionals easily allows me to recommend Bert Smith BMW to anyone who's serious about finding a great car and striking a fair deal. Thank you guys for an unforgettable day!

Josh Neighoff

While I have had a couple issues with this service department, they have also done a couple things to restore my faith in them. I do have issues with their policy of not providing service loaners while warranty work is being performed unless you have been there more than 3 times, but my service rep Doug has been helpful and even had my vehicle delivered to me when there were not any shuttle drivers available to pick me up once my service was complete. If their scheduling lady returned calls to set up appointments and they provided loaners for warranty work, like every other German dealership, this would easily be a 4 star if not 5.

laura gary-michel

I was traveling to St. Pete from Atlanta and noticed my 430i was leaking copious amounts of coolant on a Friday, the day I planned to return home. I found Bert Smith through Google called and Phil Cole quickly helped me out with no appointment. I brought my car in at 8:30 am and left Bert Smith at 11:00 am. Phil correctly diagnosed the hose malfunction and showed me to the waiting room. He kept me advised as to what I could expect and when I would be able to walk out. Thank You Phil! You made my car problems and stressful day 100% better. Great service and great people.

Jill Helgren

Juan Aviles did a great job with helping me determine what I needed, scheduling the service, scheduling a loaner vehicle and completing the job on time. In addition, I scheduled a complete detail and the detailer did a great job. Thank you.

Charles Butler

Unexpectedly, just prior to a 600 mile holiday trip, my BMW began misfiring. Despite a very full pre-Christmas schedule backlog, Phil in the Service Department managed to work my car in for a quick diagnosis and repair. The service was excellent and charges were within expectations, and in fact the mechanic who was excellent, went above and beyond expectations. The diagnosis was fair and honest when it could have been the opposite. Having confidence that the word of a service department can be relied upon as being accurate and only what is needed, is so very important. Bert Smith earned my appreciation today for going out of their way to be sure my holiday trip was not canceled.

Matt Iannelli

Bert Smith BMW continues its excellent customer service. Drew consistently provides friendly and efficient service and the quality of the work is top notch! My service rep, Evan, was great. Positive attitude, listened to my concerns and got everything dealt with quickly and professionally. Great service group!

Michelle Norman

After 2 horrible experiences at different dealers, I had zero trust in car salesmen when I got to Bert Smith. I worked with Roger and he was honest, professional and informative. I told him the issues I just had at other dealers and he reassured me they would take care of me at Bert Smith and they did! Jerry in finance was also amazing. No BS on the numbers whatsoever. Just honest, good guys that got the deal done at the numbers I needed. They restored my faith in the process and in car salesmen and I am so thankful for these guys. Everyone I encountered was professional and courteous, so I would definitely recommend this dealership. I absolutely love my Certified BMW X3. Thank you Roger and Jerry! You guys are the best!! A+++++++++++

Mike Lesnick

I took my 3 series in for warranty work, first time ever owning/servicing a bmw. I worked with Phil and he was great! Had a good experience, and now my cars running perfect. If your looking for someone who is knowledgeable and has great customer service, he’s your guy. Would definitely recommend and I’m sure I’ll be back for other service work/vehicles from this location.

A.H. Bockham

I was visiting out of state and my X7 emergency call system was malfunctioning which then threw off the navigation. I called up the dealership and they appeared to know about the common problem with some battery. I was treated as a walk in to diagnose it to confirm and if they had the part and time, they would work in it before close. They were able to confirm it and get it done before the day was over. My problem was resolved the same day with excellent service.

Liana Martino

Great experience at Bert Smith! I bought a new x3 before year end after totaling my 5 series. We asked for a price on the options I wanted and Greg Sarantis responded immediately with a very fair offer. He passed us to Keith Sanders who was fantastic. I had very specific requirements for the car and he found what I wanted in Charlotte so I didn’t have to wait 5 weeks for them to build it. Keith was extremely knowledgeable about the car, professional and very responsive to emails. When we arrived to sign the paperwork, everything was ready and the process was painless. He had the car ready for pick up and he scheduled me with their BMW Genius to review the options on the car for maximum usage. I truly felt my BMW saved me from serious injury in my accident. What’s most important about a car is what happens when you’re in an accident which is why I’m loyal to BMW. Bert Smith represents the brand well!

Z Wolf

Always a 5 star experience at Bert Smith BMW. From the day I purchased my car a year ago and up to date at the service department. Mirnes, the service advisor is prompt and accommodating . Thank you !

James Pires

Bert Smith BMW is the finest car dealership I have ever had the pleasure of purchasing a vehicle from! I had an incredible experience purchasing my new car (5 series). My sales rep Roger Pedersen was extremely knowledgeable about all things BMW and beyond helpful during each step of the buying process. At no point did I feel rushed or pressured to purchase the vehicle, nor did I ever feel that I wasn't being presented all of the facts and options available to me. Additionally, the finance department was by far the best I have ever experienced. They were honest, all charges were explained clearly, and they made every effort to get me into the vehicle for the absolute best price possible. The quality of service at Bert Smith is beyond anything I have ever experienced. You truly feel like royalty from the time you walk in until the moment you drive away in your dream car. If you're considering buying a BMW, you owe it to yourself to take a trip to this dealership.

Samantha Ivancich

I had the best experience at Bert Smith and it’s all thanks to Jeremy Corbin and the Volkswagen Team! I called the day prior to make sure they had a Volkswagen Tiguan in the color and style I wanted and the next day I went in and within 2 hours walked out with a brand new car at an AMAZING deal. Jeremy was a straight shooter and went above and beyond to make sure my experience was perfect. I’m proud to say I’m a VW owner now with a wonderful customer service team to take care of me along the way!

Daniel Delgatto

I had a serious issue with my 4 series and had to have my car towed to this dealership. I received the best possible attention and service from my service advisor Natalie, who gave me continuous personalized communication during the entire repair. She was also extremely knowledgeable about my vehicle and the repairs needed. Also, every person I interacted with at this dealership was pleasant and helpful. One of the best service centers and BMW dealerships i've ever been to.

Bleon Ninaj

Great experience. Just bought a BMW 328i in very good condition and an amazing deal! John Grima assisted us and did a phenomenal job. He even calls and checks up on us about the car and is truly an excellent sales associate. He made sure me and my family were all satisfied during purchase and made us feel welcomed. If you're interested in a vehicle at Bert Smith ask for John! I guarantee he'll satisfy.

Don Buckler

It was a weird situation regarding the emergency headrests had discharged for no apparent reason. Marc was great and they got it all fixed after a couple of days. Kept me informed and very professional.

Mitch Lee

I took my 535i BMW into Bert Smith because my battery had drained the night before. I thought I needed a new one, but to my surprise, my service manager (Nate) had it tested and informed me that it was still ok. Since the battery was going on 8 years old, I still opted to have it replaced, but the fact that Bert Smith had been super honest, impressed me. And, Nate even made arrangements for a loaner car. The swap out was done by the next morning, when I needed my car, and I was told how many months before I required routine service.

Matthew Neuberger

Recently had the pleasure of working with Mike Ford and Greg Miller during the purchase of my new BMW. Mike and Greg were extremely patient with answering all my questions and making sure that I got the best possible deal. I felt no pressure at all in the time I worked with them, and they were prompt in returning calls, texts, and emails. They introduced me to their tech genius, Stephen, was knowledgable and helped me to customize the car I wanted, exactly the way I wanted it! I felt comfortable working with the team of specialists here -- I have driven Mercedes and Audi in the past before and I have NEVER received better QUALITY SERVICE than I did at Bert Smith BMW. Thank you so much Mike, Greg and Stephen, you have my business for years to come!

M. DeCaprio

Bert Smith always does an outstanding job! I love this dealership, they are so professional and really handle any of our needs. Natalie manages our SUV and she was really good from taking our appointment, letting us know what was required and delivering it prior to the expected time. Awesome job by all!!! Once again, the Service Dept at Bert Smith is outstanding. Thank you again, M.L. DeCaprio

Julio Cabral

I want to give a huge shout out to Dani (SA), Kevin (Tech), and Austin (Porter). Dani has been nothing but the best the last couple of maintenance visits that I have had and always makes sure that I am 100% satisfied with the work being done. She always goes above and beyond which is very much appreciated. Austin was very nice and great person to have a small conversation with and also ensure everything went well for me. Although I did not talk to Kevin face to face, I appreciate how communicative he was with Dani and made sure all my needs were met and the car was serviced correctly. Great communication and very accommodating. Will continue to have my BMW serviced here. A+ I want to personally thank Dani, Kevin, and Austin for the awesome job done!

lisa nummi

Great experience! I am a long time BMW owner and Bert Smith is the best dealer. From their great service with Natalie and Evan to the sales team of John Grima and Greg S - all awesome! I recently traded my beloved 550 for a X5 diesel ( which I love just as much). The customer care from Greg, John and Dino in finance could not have been better or more efficient. I can’t say enough except they will always be the team that I trust for all my BMW needs.

Anthony Powell

Bert Smith BMW not only went above and beyond for my service and extensive repair of my roof, but assured me multiple times that they stand behind their work and service. Every step of the way my wife and I were updated, informed and kept in the loop of our repair. During the service we were informed on what was being done on a daily basis and every question and concern we had was met with an answer and explanation. I have owned a total of six BMW's and I have never received this level of service from any other BMW dealership. Our service advisor Dani was amazing and my wife couldn't say enough about her level of service and attention to detail. 100/100

Sarah L. Stone

My experience with Bert Smith BMW has been positive since day one. They are a professional and courteous team providing excellent service from beginning to end. I viewed a few vehicles on several visits before I found the one. There was never any rush or pressure, and when I found the car I wanted they were fair and worked with me on all aspects. I was given the data I required and opinions when asked for them. Thank you Reed, Greg and Keith for taking the time to make it a good experience. I am VERY happy with my purchase and it was worth the time to drive out of my way to get what I wanted. I am a happy shopper! :)

Lisa Chase

We were so please with our experience at Bert Smith when we unexpectedly had to purchase a new car due to an unfortunate accident where our car was totaled. We worked with Reed, Greg and Dino and truly appreciate all their expertise. I was especially impressed with Reeds customer service and willingness to help and go the extra mile. He found us the perfect car and we could not be happier. Dino also did an excellent job with finding us the best loan options and with a great rate. I would highly recommend working with these experts the next time you need a car, new or used! Thank you.

Luis Adorno

The service at Berth Smith BMW was exceptional. Very attentive and helpful employees, they kept me informed about my BMW needs. 100% recommended.

Daniel Holohan

My salesman, Roger Pederson was the absolute best. He was a pleasure to work with!!!

Crypto Counsel

First, let me start by saying that before making my purchase in Feb 2019, I was considering a vehicle from a Tampa based Mercedes dealer. In that dealer I faced a very high pressure system that literally offered me the worst possible deal on a very high end vehicle. I asked them for some concessions and they told me there was nothing they could do. I have been servicing my vehicles with Bert Smith (prior BMW and Porsche) for last 5 years. I called in and was greeted by Roger upon my arrival. Over the course of the next 2 weeks he let me test drive multiple vehicles and didn't make me feel like I needed to decide anything immediately. After deciding on a vehicle I requested a certain color and certain specs that were not available. He advised that he would either find that vehicle or order me the exact car from Germany. Within 3 days my car arrived exactly how I wanted and not only did he give me a deal that was beyond my expectations. He has a client for life. I would strongly recommend Bert Smith and especially Roger. Since purchasing the vehicle he has checked in on me and the vehicle numerous times and answered every question I could have. He was as excited as I was when the vehicle came in. Great business at Bert Smith and nothing but class from its staff! Go see them.

Diane Rosipal

I recently purchased my first BMW from Bert Smith July 2018. The salesman Keith Sanders was great to work with from start to finish. He took his time with me and explained everything in great detail. I love the car! Thank you Keith for making this a wonderful experience! *****UPDATE 11/10/18: I decided to trade in my car for an X3 SUV. I loved the car but needed the extra room and I love the SUV. Being Keith Sanders did such a wonderful job the first time, I wanted to work with him again this time around. He is a great salesman and really knows his stuff! He is patient and explains things in great detail. I worked with Dino for the financing end of it and he too was wonderful to work with. Both times was a positive experience from start to finish! Thank you guys for being great at what you do!*****

Nick Foss

Service on my BMW M2 was quick. Staff was friendly and professional. Video update was provided to me keeping me in the loop during the service.

Kelly Douglass

Bert Smith called to notify me that my BMW128i had two recalls that needed addressing. They informed me they had a mobile unit that could come to the house to make the repairs. We scheduled an appointment for the next morning. Emerson, our technician was so nice. He called 15 minutes out from the house. He arrived and checked in with us and went about his business. He wore a mask the entire time. This truly was the most pleasant experience.

Rolando Arrojo

Recently leased a BMW from Bert Smith and had a great experience. This is the 3rd vehicle we have leased from the team and will continue doing business with them on our future vehicles. Roger Pedersen has been our rep for the last few years and always done a great job.

Peter Lopatin

Very good experience after going to Reeves BMW for the past three years. These guys do not try to upsell you every time you go in for a simple oil change. Worth the few extra minutes of driving.

David Kasprzyk

I was shopping on autotrader for a good deal for a BMW i3, and I found THE ONE, perfect condition about a 35 mile drive to Bert Smith in St Pete, where I was attended by Roger Pedersen. He was courteous, quick on his feet, and adapted to my situation very well. We coordinated everything from texts and emails and a last second quick jaunt up I-275. He had it plugged and fully charged for me. No pressure and easy going trade in process, we ran the numbers and everything was precisely what I had estimated, no hidden fees or gimmicks. The KBB on my trade and the i3 were accurate and fair, and I compare shopped with a few other dealers but it was Rogers honestly, courtesy, and accuracy that brought me in the door. A Win-Win deal all around

Martin Fisher

Wonderful experience from start to finish ! Sales staff with deep knowledge of the car, and great car side manner! Great support AFTER the sale for some little things like Nav upgrade, paint chip touch up! Could not be happier with the experience !!!

Mark Barrett

This was a great buying experience. The staff was friendly and knowledgeable. The negotiations were hassle-free. No surprises. I used Bert Smith for service on my Porsche. I am looking forward to several years of service for my 2021 BMW. Thanks again.

J Roberts

I recently purchased my new car from Bert Smith BMW and couldn't be happier. Although I'm typically a bit hesitant to write reviews, I wanted to make an exception to recognize the outstanding service that I received from Reed (sales) and Larry (finance). Both individuals were very professional, genuine, informative and fun to work with, which made the car buying process as painless as possible. If you're looking for first class service without feeling pressured, I highly recommend working with Reed and the Bert Smith team.

Dominick Traina

Roger was great to work with. He made the process easy and quick. Answered all of my questions and was just a text away. I’m very happy with my new BMW.

Alexia Gonzalez

Always a wonderful experience taking my car to Bert Smith BMW! Service (both customer + car) are always on-point and they always return my car squeaky clean. Also HUGE shoutout to Doug Wilder for being the absolute best -- I look forward to visiting him every 10,000 miles! :) You guys rock!

Logan Weyand

I have been a loyal customer at Bert Smith BMW for almost eight years. The staff there is amazing and Natalie Swain in the service department is awesome as she always takes care of me and my car. For this reason, it was a no brainer to get my next new car from them. I ended up purchasing a 2019 BMW X3 and worked with Matt Cerro in the sales department who is excellent. He made the experience easy and knows a lot about the cars. I am so happy with my new car and would highly recommend purchasing your vehicle from Bert Smith because you will have a great vehicle and great experience with the staff.

Choice Payments

I love my BMW X3 and the service too! I am so impressed by the BMW Roadside Assistance and the dealership! I am out of warranty so I was surprised to still be treated so well! I had a hold in my tire, after hours, which required a tow. BMW Roadside service arranged and paid for a tow to the nearest dealership and a Lyft ride to my home! I might have known of this service when I bought the car but it was invaluable when you are stranded! Bert Smith BMW service was closed when I arrived but the BMW salespeople saw me waiting for my ride, gave me water and made sure I was picked up before they left. I really felt like a valued BMW customer!!

Bridget Hobbs

I worked with Roger in the process of buying my new BMW X3, and it was a really, really great experience! Never felt pressured. I went to purchase a specific car that I had seen online, liked the price of, and was the right color, but when I got there I was disappointed to learn it did not have navigation. I didn’t realize navigation was an option on the X3! Roger worked with Bobby to help find a car that I was happy with, they tried different colors, they tried different options to get a lower price for me, and made some great suggestions. Working with the finance team was a breeze too. I had a great experience and would go back again to buy another BMW. Another plus, I emailed asking a few questions post sale and they were still responsive too! 😁 Love, love, love my car! I will be continuing to work with them to learn all the technology.

Laurie Towles

From the minute I walked in and was greeted by Dan, my salesman, the experience was simply awesome! I have NEVER been treated so nice and respectful and i was treated this way by every single person at this dealership. The finance manager didn’t act like he was doing me a favor, he was kind, courteous and an absolute delight...yeah, I know unbelievable right?! I called regarding a vehicle and Dan went to work for me and delivered EXACTLY what he said he would. I called back a few times questioning different things and he went over each thing I wanted to know and was thorough. I drove 2 hours to this dealership and would do it again because of how awesome this facility truly is. The professionalism, kindness, respect for me and my time is appreciated and didn’t go unnoticed. I will be a customer for life and couldn’t be happier than I am with the whole experience. Thank you Dan and your team for taking excellent care of me!

Thomas Chrzanowski

I had some minor warranty work that needed to be done, but I was hesitant to bring my car in as I had an event out of town in a couple of days. My Service Advisor Evan made sure I got a courtesy loaner vehicle for the day, and made sure my car was repaired as quickly as possible. I also spent some time in the Service Area talking shop with the other Advisors, and everyone was very friendly and knowledgeable. I will definitely be bringing my car back to Bert Smith for anything I need done!

Scott Brunelle

I had a fantastic experience buying my new X7 BMW from Bert Smith BMW. Everyone that I spoke to throughout the process I had a fantastic experience with. I highly recommend that you personally speak with John Grima, he was my salesman throughout this whole process. He had great personal communication with me via text messaging and calling me personally on my cell phone several times. John worked with my wife and I on options that I needed and also wanted to have in my new BMW. He is a fantastic salesman. My company usually buys a new vehicle every year and this was probably my best experience in the last 12 years. I highly recommend John and Bert Smith BMW If you are looking to purchase a new vehicle. No need to travel all over the county. One stop shop! Thanks again guys for all your great help and support with our new Beamer. See you next year!

Dylan Ferris

Came in with a 2008 BMW 328i for a recall (blower motor wiring burned up and caused it to stop working). Service was done within the day and FREE (recall!), but took longer than they estimated it would over the phone (which is understandable because they had to rewire the harness in there as well). The staff were very friendly, and I even had a conversation with them about different parts for a while. They were all wearing masks and practicing social distancing, which is a big plus in my book. Staff were very knowledgeable, even the desk personnel. The complimentary inspection is nice. As a car person myself, I wouldn't be using the dealership to fix the issues they listed, but it was a great way to learn for free everything that should be done for the car.

Charles Keegan

Very professional, and service was straight forward. No upsell at all (nice). It just took a long time. a very long time. I did have an appointment so it was unexpected to take 5 hours for an oil change and a fuse and a test drive.

Carley Michelle

I am beyond impressed with the treatmeant I had at this dealership. I truly had an easy and stress free experience here at Bert Smith while buying my new BMW. John Grima was so professional, took his time to show me everything about the car, and explain all the features and details! I would HIGHLY recommend him to anyone wanting to buy a BMW! He made the car buying experience pleasant and he is SO easy to work with!!! Would give him a 10/10 for his service!

Karen Wilson

Everyone here that I have dealt with has been amazing! I found my perfect car online and live on the other side of the state. I contacted the dealership and we worked a fair deal all over the phone. The thing I loved the most was that they were so understanding of the fact that I am very busy with work and most of our communication was via text messaging. Michael Ford was amazing every time I reached out to him with questions about the car. He instantly replied to me, even if he wasn’t at work! He was outstanding to deal with and was always honest and straightforward with me. I purchased a car never having seen it in person and simply going off his word. It was exactly as he stated it would be. I would highly recommend purchasing a vehicle from this dealership and ask for Michael Ford!

Allie Collins

I just leased an X3 from this dealership and it was a fantastic experience!!! My client advisor, Keith was such a pleasure to work with! He ensured I got an amazing deal and made everything so smooth and easy! What a difference from other dealerships! This was my first time buying a car on my own and I was extremely concerned about how it would go. Keith put me at ease and handled everything so professionally and genuinely - I couldn’t be happier! I highly recommend this dealership! They have truly earned my long term business and I would recommend them to anyone! I would also like to thank the Sales Manager, Jim who assisted greatly as well as Larry who helped me with the financial documents - they were extremely kind and efficient!

Shea Tully

Bert Smith BMW service is awesome. My service advisor, Natalie, was helpful, responsive, and honest. Also, the prices were surprisingly slightly less expensive than some of the independent shops I've used before. I am really impressed with my first visit and will be going here from now on.

art gorngpratum

I would like to share a great experience at Bert Smith BMW that my daughter and I had with John Grima, our sale person. I was so impressed with John when I got to the dealer. He came to meet us in the parking lot and greeted us with a friendly smile, great attitude and make us feel so welcome. No hassle or pressure making the deal. He took the time to walk us though the lot for selections and finally, he show us the 428i which was in the showroom and we end up made the deal in just 15 minutes with no hassle or pressure. Nice facility, friendly people including sale manager, Greg and finance manager, Dino. My daughter and I were very pleased with the service we received. I definitely recommend a friends and family for future purchase.

Michael Hahn

Had a great experience working with Michael Ford. As my first big car purchase (5 series), he assured me I was making the right choice going with a BMW. I was able to take the car home before purchase to show my parents to get their opinion on it, I was treated like a king. Michael Ford was very knowledgeable about the the car, what options were included and made sure I understood how everything worked within the vehicle before I took if off the lot. Couldn't be any happier. Highly recommend.

Christian Antos

Drew at Bert Smith did a fantastic job taking care of me with this visit - it was a complicated situation with many moving parts and hands involved, but he handled it all with a great attitude and made me feel welcomed. I will for sure come back anytime I need help with my 4 series, as I know they put great service first!

Jacklyn McGill

Purchased a BMW yesterday and was fortunate enough to have Mike Ford as my sales associate. He was so patient, helpful and very honest. It’s clear he truly cares about his customers and enjoys what he does. The finance department was also extremely helpful. Very excited about my new purchase. Thank you so much for the great deal!

John

We hadn't expected to buy a BMW the day we met Keith Sanders, but he found the car we wanted at a competitive price. He was very personable and made the sales experience pleasant. When we picked-up the car we appreciated how thoughtfully he explained all the important details and the time he spent explaining how to operate all the advanced electronics. Overall, our experience at Bert Smith was worth the extra hour drive from home.

Jorge Suarez

I had the pleasure of working with Mike Ford to get my new vehicle from Bert Smith BMW. Mike made the buying process as quick and easy as possible. It was the best car buying experience I've ever had. He worked diligently to accommodate my schedule and budget. I Highly recommend. I will do all my future vehicle purchases here guaranteed. Thanks Mike!

Patricia McDonald

Recently I had the pleasure of meeting Mr. Keith Sanders, Client Advisor, at Bert Smith BMW. After looking for a new vehicle for several months, I decided to visit this dealership - excellent choice on my part!! From our introduction to the end result of purchasing a vehicle, Keith was professional, VERY knowledgeable, easy to talk with and sincere in his wish to accommodate my needs. He respected my questions and listened to my concerns. After spending about an hour and a half with Keith, I left for home to think about purchasing one of the cars he suggested. There was no pressure to “wrap this sale up today” - something I heard at other dealerships. I ultimately did buy the car of my dreams from Keith. Being a retiree purchasing my first vehicle on my own was difficult for me. Keith made a stressful situation an enjoyable experience. He goes above and beyond to answer your questions or find an answer for you. I truly recommend you pay Keith Sanders at Bert Smith BMW a visit soon!!

Douglas Cropsey

I am now the proud owner of a BMW 430i Gran Coup and could not be happier with my purchase and the service I received from Bert Smith BMW. My salesman Alan Brooks was terrific to work with. He took the time to understand my needs and worked hard to find me the right car at a good price. He never applied any pressure and had a very pleasant demeanor throughout the whole process. I would highly recommend Alan and Bert Smith BMW as they know how to treat a customer.

Scott Ofstein

Great experience at Bert Smith BMW! My salesman Keith Sanders gets an A+! I found the SUV I purchased online and Keith went the extra mile to help me put the deal together. I live almost 4 hours away so I wanted to be sure I knew what I was getting and that my trade numbers were fair as well. They had owed me a few things after the sale and Keith stepped up to the plate to make sure I received them timely. They made the experience very enjoyable and stress free! I highly recommend asking for Keith Sanders if you intend on visiting them.

Ed Thomas

A BMW Service is 5 star from knowledgeable to first class customer support. Natalie is the best service manager we have ever delt with in our lifetime of experience in auto servicing. E.T.

Michael Newfield

This is first class operation. No pressure and they met a competitive offer to make the deal. Alan Brooks and Jim the Sales Manager were helpful and respectful of my time. Alan made sure that my followup service appointment was handled.. A cool plus - BRANDON THE GENIUS is a great feature for a new owner. He spends as much time as is needed with you to review every feature on the BMW and how to personalize all features. Even offered to come to the house to set up garage open feature on mirror. Great experience Mike N

Gary Miller

We ordered and purchased a 2021 BMW X7 We worked with.Roger Pedersen. He is a congenial, knowledgeable salesperson and assisted in the final build of our X7. I would question the values they apply to trade-ins. They were, by far, the lowest and claimed it is their "White-Book" value placed on our 2015 X5. There was NO flexibility on this. We the X7 arrived, Roger contacted us and scheduled delivery/pickup. When Roger showed us our new X7, I was surprised at the lack of prep work done on the vehicle. There was dirt on the rear seats and a smudge on the headliner from a greasy finger. The windshield was not cleaned thoroughly. I asked Roger if he looked at the car before I got there and he said no. To his credit, he took the car back into detailing to remove the greasy smudge. I brushed off the dirt on the seats. It was indicated to me that the new guy did the prep work upon delivery from BMW. The next day, I noticed a series of micro chips on the windshield. I informed Roger of this and he assured me that BMW delivery made no record of this and that his dealer prep person had not noticed this. That is probably because the windshield was not thoroughly cleaned. I went ahead and did a thorough cleaning of the windshield. A number of the perceived micro-chips did wash away. However, there are still a few chips evident. In my opinion from the delivery to the dealership. Roger did state afterwards that they have a windshield guy who comes in once a week if I'd like to schedule time with him. Val from Finance was very nice and helpful. Odd, I never did meet the Sales Manager.

Ashley Maroufi

My favorite place to service my BMW! The employees within the maintenance department are tremendously polite and helpful. I have also purchased two vehicles from them and the salesmen were kind and great sports even when my husband and I wanted to haggle.

Jim Brogan, SPCA Board

I recently bought a used 335i Cpe from Bert Smith BMW. My salesman was Alex Smith and he was extremely professional and really cared about my reasons for purchasing a late model BMW. Alex took the time to make sure the car was detailed prior to delivery and he followed through the purchase every step of the way. I highly recommend Bert Smith to anyone interested in a BMW or Volkswagen because my daughter also purchased a Jetta recently from Bert Smith VW and she was met with the same standard of excellence. Overall a very caring and professional dealership. Best in class!

Jason Banas

Walked in to Bert Smith BMW a little over two months ago with just the intention of window shopping and was greeted by Keith Sanders with a firm handshake and a smile. He walked me around and answered all of my many questions. His attitude helped me decide that this was going to be the dealer to go with if I decided to order a new car which is what I ended up doing. I couldn't recommend Keith enough, he really did an excellent job showing that he was genuinely interested in helping with the process as well as managing my anxious mood waiting for my vehicle to be delivered. I would definitely work with Bert Smith again in the future.

Sandra Provenzano

Purchased a 2011 BMW 328i. LOVE the car! Salesman Roger Pederson was so patient with me because I couldn't decide what I wanted. He was very knowledgeable about the car and has continued to be extremely helpful even after the purchase. I will definitely go there for my next BMW! Rodger last name

DJ Soucy

We had to replace both of our cars and weren't sure if we wanted a sedan or SUV. Keith took the time to show us both styles. We NEVER felt pressured. Keith was extremely knowledgeable about ALL things BMW and was able to confidently respond to all our questions. I would definitely give this car buying experience and Keith an A+

Julie Wisdom

I just had a fantastic buying experience with Roger Pedersen and Bert Smith BMW! Within a period of 5 days, Roger and the team at Bert Smith located a car for me in California (a 640i Gran Coupe), procured it from that dealer, offered me the car at a fair price, and had it shipped and delivered to me...I purchased the car from Bert Smith last Monday and picked it up on Saturday in time to enjoy it over the long Labor Day weekend! Roger is now helping me with some post-sale details and services, which is very much appreciated and further improves my buying experience. It would be fair to say I've had less than positive experiences with other area BMW dealerships and am so happy to have found a dealer that wants your business and interacts with its customers in a professional way...Bert Smith has found a loyal customer in me!

Willard Burchett

They have one of the best service I ever had at any dealership before. I dropped my car on Monday evening at 4pm and it was ready next day on Tuesday . Juan Aviles was good and he was very helpful

alexis donahoe

Super easy transaction. No haggle/hassling at all. They were more than happy to complete my transaction remotely and deliver my vehicle so I didn't have to spend time at the dealership. Ceasar in sales, and Jerry in finance were very fast, responsive, and pleasant. My first interaction with this dealership and I'm very pleased. Very efficient and easy purchase. Thanks!

Meghan Story

Recently purchased a vehicle at Bert Smith BMW from Alan Brooks and I could not be more pleased with his service. He was kind and willing to take as much time as my husband and I needed throughout the car buying process and gave us an amazing deal! Everyone at BMW we dealt with throughout the transaction was kind, courteous and very patient with us. I highly recommend!

Bill Crowe

Because of that outstanding service I received at Bert Smith when I purchased a BMW SUV, I took my wife's BMW car in for regular service (Oil Change) and a security alarm sensor problem. While they completed the Oil Service they also did the Brake Fluid and other service requirements which was great. They diagnosed the security alarm problem and ordered the replacement part. All this in under 2 hours. Scheduling the service on-line was easy and I will continue to use Bert Smith for all my service needs while in Florida. PS - Mirnes is great.

Shelley Bob

A few years ago I had a 2012 335i BMW that I loved and regretted giving it up. Fast forward and my husband finds one for me (2011) with low mileage at Bert Smith. We went to check it out and met our salesperson, John. We had a great experience working with John. He was patient in listening to my story and he was encouraging with the deal that "I" wanted with the sales manager ~ and I got! Thank you! I have my fun car back, riding with the top down on a beautiful day!

Nunya Business (Porgie)

Awesome and smooth experience! Left an inquiry on a vehicle and from the call received from Keith at Bert's until we drove off with the car...all in under 3 hrs and went extremely smooth!! We love the BMW hats too Keith!!

Jaclynn Keesling

Greg was an awesome sales man. We never felt pressured into the deal. He’s very down to earth and a good hearted man! The service was amazing! Never have my husband and I purchase a vehicle so easily and stress free! Thank you to all the associates that helped us! Great great service. We LOVE our new car and to be apart of the BMW family. -Mr. and Mrs. Brockway

John Young

I had a very good experience once again working with Keith Sanders. He was very helpful in obtaining for me my choice of a 2021 240i convertible. Keith was able to lead me through the process of finalizing the technical specifications and pricing entirely over the phone. When I came to pick up the car everything was ready to go. It was the easiest and most satisfying car buying experience I ever had.

Bill brancaccio

My service advisor, Natalie, has done a fabulous job keeping my X5 is great order. I am pleased with Bert Smith's BMW service department, and I rely on Natalie to make sure everything is done efficiently and completely.

LeAnn Carreno

I've been going to Bert Smith BMW for several years now. I have had 4 different service advisors over those years and every one of them have been responsive, helpful, professional and pleasant to work with. I've always had a loaner vehicle; which is so important to me and my busy schedule and that process has always been flawless.

Vivi Obrochta

Had an outstanding experience at Bert Smith BMW. Melinda found me the car of my dreams- with all my exact specifications and her managers, Steve and Greg were able to get it down to the price we wanted. After purchasing, BMW Genius, Jazer, took the time to show me all the new features in my x3. He was so knowledgeable and provided us excellent customer service. I highly recommend this team and Bert Smith BMW!

Hal Hanson

I needed work on my 2014 BMW 528 and wanted BMW to do the work. I had purchased the car and done all previous service at Sarasota BMW as I was living in Venice. Since moving to St Petersburg last year, I wanted to continue my service with the local dealer. I contacted Bert Smith BMW and made an appointment for scheduled maintenance and to have an engine warning light be evaluated. I also needed some tires and purchased 4new tires and a wheel alignment. I was pleased with all the work they did and I will certainly continue to do business with them. I rate them 5 stars for this visit.

Nicole Miller

Wonderful experience with Daniel Brandano at Bert Smith BMW ! Dan was so helpful with my BMW car purchase , he really treated me like family and made the processs smooth and stress free . Was greeted with a friendly smile and a great attitude, he made the experience very enjoyable and the process so easy ! A+++ Thank you for listening to me and making this the best car buying experience I’ve ever had . The dealership goes above and beyond in all aspects to treat you like one of their own . Finance process was quick and easy no pressure ! All around best dealership hands down . Thank you for taking such good care of me I look forward to enjoying my beautiful car !

John Corcoran

My overall experience with Bert Smith BMW was excellent. My salesman Roger Pedersen was great. When he greeted me on the lot, I told him I was not going to buy a car immediately. That didn't phase Roger at all. He still worked with me answering my questions and letting me drive a few cars to find the model that was best for me. He took the time to write up an estimate on two different cars to let me decide what deal worked for me. As it turned out the deal he wrote up and the offer he gave me on a trade-in was too good to pass up. Even though I had not planned to buy a car I ended up driving off the lot with a beautiful BMW 540i. I would recommend Bert Smith to anyone in the market for a BMW and especially Roger Pedersen.

Rob

I have had the privilege of purchasing 3 BMW’s from this location. The team here is second to none and I will continue to purchase here, and only here moving forward. Bobby H the general manager is a true asset to the business and the senior leadership team should be aware of just how guest centric his approach is. I have been nothing short of a terrible customer in several occasions and he has been a shining star in every way possible. Matt Cerro, a sales person at the dealership is also great to work with. Takes the time to listen and does everything in his power to structure a deal that makes all involved happy. Thanks to the amazing team here!

jena veno

My shopping experience with Client Advisor Matthew Cerro was top notch. He was extremely professional and knowledgeable about the vehicle I was interested in and ultimately purchased from Bert Smith BMW. In addition to helping me once I arrived at the dealership, Matthew spent many hours on the phone and online with my son-in-law two days prior to me actually becoming a customer. This was a tremendous bonus for me because a lot of the work towards making a decision was already set by the time I arrived to actually test drive the vehicle. This was all due to Matthew's hard work, attention to detail, and patience with us as clients. Bert Smith BMW is lucky to have associates like Matthew on their team. A very delighted customer: Jenna Venero

Peter Arner

Very happy with my new M$. Salesman Cameron was very pleasant to work with and kept me updated the entire process during supply chain delays. Highly recommend working with him.

Michael

Natalie Swain demonstrates the ultimate in customer service and excellence. She scheduled my visit immediately and promptly diagnosed a problem with my car and repaired it in a timely manner. Thank you Natalie.

Ishrat Khan

I've been going to Bett Smith for my BMW services for the past few years but never to the sales department. I made an appointment to turn in my previous lease and get a new lease from them and the feedback and customer service I received was phenomenal. Roger Pedersen was the sales person who helped me out and he was extremely responsive over the phone and made sure to answer all my questions. I let him know what my thoughts were and he laid out all of my options and also tried extremely hard to get me to the numbers I gave him. He was professional and helpful and went above and beyond in getting me exactly what I was looking for. The whole process was done in a short time and I came back home happily and with a new car before the evening. I highly recommend Roger to anybody and encourage everyone to go to Bert Smith BMW for their new car and and service needs because I have also been to Reeves and that has not been a positive experience. I recommend Bert Smith and Roger to everyone. Thank you for your time and the help you've given me.

Juan M Fuentes Guerra

Buying a car is challenging. I have had a great experience purchasing my new BMW X5 at Bert Smith BMW in St Petersburg. I was assisted by Michael Grace. He was very helpful and I really appreciate how easy the whole process was. Mike is warm, friendly and calm and made me feel very comfortable. I thought he did an excellent job and I really enjoy the time we spent in the dealer. It was an all round pleasant experience.The whole buying process was hassle free and smooth. Thank you so much to all the staff. I will highly recommend this dealer.

JEAN-CLAUDE DORSAINVIL

I just completed a purchase of a pre-owned M4 Convertible from Bert Smith BMW. To be honest, I hate buying cars from dealerships. That said, after all the paperwork was signed, and I took delivery of my new/used car, I was very, pleasantly surprised. After the test drive, I realized I loved the vehicle. I also realized I needed to separate my emotions from the business of buying the vehicle. I did research. I used a lifeline and called a trusted friend. I asked many questions. All my questions were answered. I honestly feel that my salesperson, Roger, was straight with me. I also dealt with Steve, and I feel he was straight with me. I made them an offer, and they not only met it, they went beyond what I asked. I’m a retired lawman. I was trained by local, state, and federal agencies to interrogate, interview, and detect when people are yanking my chain. The staff at this dealership, they were definitely trying hard to sell me this vehicle. That’s their job. But, they were up front with me. They gave me a better than fair deal, and they addressed all my concerns. Last but not least, the finance person, Val, was outstanding. She helped me understand my financing and warranty options. She took the time to answer ALL my questions. She got me what I know is a great deal on the warranties I wanted. She did not push anything. She presented the products, and I made the choices. This was by far the BEST experience I’ve had since I bought my first vehicle at age 19, 36 years ago. I highly recommend this dealership.

BRANDY LAPE

Matt was amazing. BMW customer service throughout the entire.process is without a doubt, Creme De LA Creme!

Kate Guscette

John Grima Jr. was the salesman that helped us find and purchase my dream car. He was so knowledgable about all of the BMW models, and really helped us understand the differences to be able to find the perfect one for us. He was never pushy, only helpful. He really made us feel comfortable and confident in our decision. We highly recommend shopping for a car at Bert Smith BMW with John! Greg Sarantis was the Pre-owned Sales Manager that worked with us. We thank Greg as he dealt with and supported us with perfecting the small details on the car that we needed fixed and improved. We shopped around at many places, and car shopping at Bert Smith was by far the best experience we had across the board!

Susana Rico

I am throughly impressed with the quality of service displayed at Bert Smith BMW. Melinda greeted my boyfriend and I as soon as we arrived. We explained what we were looking for in terms of model, year, and interest in leasing. Melinda immediately presented us with all of our options and answered every question we had. She made the entire process easy and stress free. In fact, everyone we interacted with including Bobby, our finance representative was courteous and knowledgeable. Overall, I couldn’t be happier with my experience at Bert Smith and my 2018 320i. My boyfriend who also has a BMW will be taking his car in for service at the dealership going forward. Please recognize Melinda and Bobby for their exceptional service.

Katharine Chamberlin

My car looks really good! Austin was really great to work with!

Jim Ebner

We just purchased our second car at Bert Smith BMW in the past 5 months. We had a truly great experience. Our salesman, John Grima was outstanding and made us feel truly special. The second car was for my wife and John worked with her during the purchase not focusing on me but on her and her ability to make the purchase of her car. Greg Sarantis the Sales Manager made the entire negotiating of the price, simple and as fair as it ever was at any other dealership. We had a great experience and got an outstanding car at a more than fair price. If you are looking for a luxury vehicle you cannot go wrong looking to Bert Smith BMW.

Marc Orgera

I just purchased my 1st car from Bert Smith BMW but my 3rd car from my salesman John Grima... John was truly outstanding and made the whole buying experience easy and he made me feel like I was his most important customer of the year. Bert Smith BMW did not have the car I wanted in stock (another local dealer did but didn’t want to negotiate) not only did they find the car I wanted with all the options at another dealer they gave me a better price than the other local dealer who had one in stock. I received the car 5 days later with only 4 miles on it. Steve Phillips the Sales Manager made the entire negotiating simple and fair as ever. If you are looking for a vehicle you can’t go wrong with John Grima & Bert Smith BMW.

J Chrondoc

We love our new X7. All the features are well thought-out, to a degree that beats anything we've experienced in any previous car. John Grima made the sales experience most pleasant. He is enthusiastic without coming across as "slick". He gave a candid presentation of the options including the benefits and drawbacks of each and the suitability to our needs. His followup was prompt and courteous. We also took advantage of the option to pick up our car at the BMW Performance Center in Greenville, SC. Driving the same model on their track under the tutelage of a professional driver was an incredible experience and really opened my eyes to the capability of our new X7. Highly recommended.

Whitney Marsh

As always, Bert Smith is the best dealership in the Tampa Bay area to deal with. Our new X2 is our 5th car from a Bert Smith dealership, and this experience was as easy and painless as car buying should be. I car shop solo, and as a woman, I have had the typical bad car buying experience from other locations. So when I find a great dealership to work with, I come back again and again. My car sales person, John Grima, was fantastic! To be treated with the utmost respect, prompt responses, and to never feel like my time was being wasted makes for a wonderful car buying experience. He worked around my time schedule, answered all my questions immediately, and came within my budget. I will recommend John Grima wholeheartedly to all those in the market for a BMW, and I will continue to recommend the Bert Smith dealership line to all those shopping for a new vehicle.

Jacklene Ferrara

When I started the process of getting a BMW, I originally went to another local dealer. After a few days, i got the feeling i wasn't a "valued customer", and that they were not being 100% honest with me about prices.I did some research and wound up at Bert Smith, and it was a totally different experience! I was in a bit of a time crunch that day, and needed to be in and out with my new car in an hour and a half...and they did it! And with a much better price than my original dealer! I worked with William Stephens, and he was very nice and honest, not pushy at all. I had an awesome experience, and i recommend Bert Smith BMW and William Stephens to everyone!

Sentinel Mouthguards

We did a lot of research before purchasing our last vehicle and ended up at Bert Smith BMW. John Grima helped us along the way and was extremely accommodating. We didn't feel any pressure to buy at all or any sleazy sales tactics. John was straight forward and came across as an all around good guy, we even got to meet his nice son! 10/10 would recommend John at Bert Smith, Thanks for all you help!

Jess V

I had an excellent experience with Mike Ford, my salesman. He works honestly, professionally, and truly cares. I drove from Miami Beach FL, to test drive and purchase my car. Mike had sent me a video, and told me it was clean and beautiful. Which it was! My BMW Z4 was waiting for me in the show room with a bow, my paper work was ready to be signed. I test drove it, signed the paper work, and drove off! I alao was given a beautiful leather BMW Key chain, and nice metal BMW license plate. So happy with My joyful Christmas gift! Perfect customer service, and quick 😎🎄🙏

Rosemarie Huss

I recently bought a BMW from Bert Smith, everyone there was really fantastic...the sales person I worked with, Caesar Chamma was awesome! I don’t like high pressure sales tactics and Caesar listened to me and let me make the decision. I had such a good experience from the person who helped explain all the features, Matt Cerno, to the person who did the financing, I believe her name was Vicky. Everything was done professionally and they really went above and beyond to get me into my dream car. A few days earlier I had a not so pleasant experience with Ferman BMW which lead me to checking out Bert Smith, I was a bit worried at first that I would have to deal with the same stuff here, which was not at all the case. I’m happy that this is the dealership who I will be working with going forward. Thank you Everyone at Bert Smith!!

Jaeden D

Bert Smith BMW may not be as big as the Tampa or Miami BMW dealerships, yet they still offer a great selection and awesome client service. I’ve come to them for multiple BMWs and haven’t been disappointed. Corey B. (Certified Client Advisor) and Mirnes C. (Service Advisor) will both take great care of you.

Nancy Beck

Recently bought a car from Greg Miller at Bert Smith BMW. Great experience all around. Greg took great care of me from the shopping process to the car delivery. Followed up to make sure I was happy with my purchase and wasn't having any problems. This is my family's 3rd car with Bert Smith and we'll be back for more.

M G

I drove 2 hours to Bert Smith BMW to see the new to me car I was interested in, and I'm glad I did. I have had some good experiences with car dealers in the past, but my recent purchase is among the very best. Salesman Mike Ford is AWESOME. He obviously wants his customers to have a great experience and goes the extra mile to make his customers feel valued. Mike gave me a fair deal and was a straight shooter. There were no games and no high pressure tactics. I would buy another car from him any time. I also have to give high marks in customer service to Business Manager Valeriya (Val) Vasilieva. She did an excellent job explaining the pros and cons of the available extended warranties and finding the best one for my circumstance. She also knew all about the legal documents associated with the sale and explained them simply as we waded through them. Val and Mike both deserve 6 stars out of 5!

Joseph Carlson

Dealer went out of their way to get the car we wanted. They checked all inventory statewide to find a match for us. They got the car and made it all look easy. It was a great experience buying a new BMW

Deb Brinkworth

We were very pleased with Bert Smith BMW and the staff. Greg Miller was very knowledgeable and listened to what our needs regarding our conflict of deciding between a new Sedan or go to a SUV. He wasn't pushy and had a great sense of humor... William Stephens was very helpful explaining the bottom line to us. This is my 5th BMW and the last 2 are from Bert Smith. I will praise their honesty and professionalism to everyone. Thank you again.

Erica Oldja

We had the best experience with John Grima at Bert Smith BMW! He was extremely patient and also went above and beyond for my husband and I until he found the best fit for us! I would highly recommend him - he was more concerned with making sure we were 100% satisfied instead of just making a “quick sale” and that’s what sold us on my new car! Thank you John!

Carol Price

I'm so happy with my new X3. The process was very easy. There was no pressure to decide right away. I received their advert in the mail and called to advise I was interested. Greg reached out to me to set an appointment time. When I got there he had cars already available for me to review. After my test drive I was ready to decide. I was driving my new car next day.👍👍

Julianne Porter

We recently purchased two cars from Bert Smith and had a very pleasant experience. Keith Sanders sold us the second vehicle and was awesome through the entire process. He was very knowledgeable on the products and worked through pricing seamlessly through the entire negotiation. I’d highly recommend visiting Bert Smith and Keith if you’re in the market for a BMW!

Bethany Weber

If you are considering buying a new car Reed is one of the best sales guys out there. I came in with less than an hour until closing and never once felt rushed or pressured into anything. The whole team worked together efficiently and was great at answering my questions, giving me some time, and respecting my needs. Him and Greg made my experience at Bert Smith wonderful! I have another dealership closer to home but I am so glad I made the drive over to St. Pete!

Kimberly Holland

Excellence, as usual Miernes is the example of professional quality customer service. Thank you Miernes!

John Bertero

I just leased a new vehicle from Bert Smith, and the experience was top-notch. I worked with John Grima, and he was an absolute pleasure and a professional. I was interested in a 2019 X3, but had a few months left on my lease. John was a great listener, and worked with me to find the perfect vehicle and a way to exit the lease early. The staff made the whole process smooth. This is the 10th BMW we have acquired, and it was one of the best experiences we’ve had.

Judy Lester

As a loyal customer of Bert Smith BMW - I trusted that a pre-owned certified BMW would meet my standards - it did not - it was up to me to solve my problem. That was apparent from the first conversation with the sales manager. I most likely will purchase again from them - but only a new car!

Lia Manias

We had a great experience with John Grima at Bert Smith BMW. We went in looking to buy a new BMW and left with two. This truly was one of the best experiences buying a car our family has had to date. John in sales, Dino in finance and Greg the General Manager made buying our cars a pleasant experience.

Toriano Boynton

My experience was nearly flawless. Roger Pedersen was amazing and took extra good care of me and was extremely knowledgeable about the vehicle. Jerry Cardine was equally amazing, very proficient, and really made me feel comfortable with the financing. The only downside of my experience was the dealership informing me of an accident the CPO car had had AFTER I signed all the paperwork. This was not on the CarFax report that I signed. I felt this was unethical at worst and a blatant oversight at least. I place this mistep on the Sales Manager, Bobby Haines (please do better). Otherwise, great experience!!

Barbara Anderson

I just want to thank Greg, and the rest of the team at Bert Smith Dealership in St. Petersburg, There was a situation with the car, and they went beyond my expectations to correct the problem. The car looks awesome! I need to mention Reed and Dino making my experience buying a car exciting. I am recommending the dealership and most importantly the people who made my experience a wonderful one instead of stressful one. Thank you again, Barbara

Bee

Absolutely love my new X5! The salesman, Roger Pedersen was extremely knowledgeable and I could just tell he loves BMW’s himself. He was patient, polite and a gentleman. I will ask for him again in the future. He is a valuable asset to the company and I’d say would be good in any job inside and recommend a promotion. You don’t find too many sales people like him at his young age. Sincerely, Belinda Pflueger

Luis Lopez

I had the best experience at Bert Smith BMW! Mr. William Stephens was very helpful and patience through the whole process, he explained every single number and gave me the best deal on my new 4 series. I was treated like family which was very important for me, not like other dealerships that only cared about selling me a car and not truly getting to know what my needs were. I would definitely continue to do business at Bert Smith BMW in the future.

Fernando Montini

My experience with the service dept. started ok when I tried to make an appointment - it took a while but when I finally got it, I was very pleased with the experience when I brought in the vehicle. Dani went above and beyond to make sure all was taken care of and that she understood the issues so they could be addressed properly. I also used their loaner and spoke with a couple of the geniuses and they were all great. I would definitely use them again and recommend to other people.

Evan Smith

my car got flooded out from Eta, and Bert Smith BMW helped me through the process, fixing everything that popped up as a result of the insidious salt water. through multiple supplemental claims, the car came back to me running as good as it ever has. Mirnes was always available throughout the whole process with any questions I had. although I wouldn't wish flood damage on my worst enemy, I'm glad I went with Bert Smith to guide me through it and get my car back as good as new. thanks again!

Laval Rhone

My lease was nearly up on my Infiniti q60 which I truly loved but I wanted something different. I was looking to get a new m440i after seeing one for the first time in person. A client of mine referred me to Bert Smith Bmw after another local bmw dealer left a sour taste in my mouth and I'm glad they did. I was put in touch with Roger Pedersen and he was a phenomenal salesman professional, courteous, knowledgeable, straight forward someone who you can tell loves what he does everyday putting people in their dream car and my experience at your dealership was top notch. He struck just the right tone letting the car sell itself and not being overly aggressive I got a great deal that was straight forward quick and painless. I am now bmw guy and will do business with Bert Smith and Roger again in the future

Robert Bruno

Hello Mirnes Cukojevick I just want to thank you for all your help getting my BMW fixed! It a pleasure working with people like you. You keep getting better with your service to all your customers. Thank you Bob Bruno

Beth Faulkner

Had some unexpected work that needed to be done on my car. The repair was expensive, but my service adviser, Juan, work hard to help me work the repair into my budget. Thanks Juan, great job!

Andrea Atkinson

From beginning to end I had amazing service with Cameron. He was very helpful and made car buying a breeze. Thank you again! Definitely worth the drive to this place vs Sarasota.

Thu Nguyen

Excellent customer service, greatly appreciated and highly recommended Julian Davis Sales Man at this location,

Steven Whitley

This dealership was awesome!!!!.. I originally wanted a 2018 BMW330i and found one, But no sunroof so I asked JOHN GRIMA Salesman Specialist to help with my needs, Well he came back with a 2018 330i with sunroof and so much more*!!!! REED Salesman Specialist was very helpful as well in helping me. Finance Specialist DINO was informative and helpful !!.....But best of all.... Everyone was so happy and friendly made me feel like I got a new family!!!. So anyone looking for a great experience and satisfaction of a great deal shop here!! As the saying goes...`` u go to where the best deal is no matter how far"... I traveled 21 miles for mine!!😁😁

Gabrielle Feldman

Bert Smith BMW has always been courteous and efficient. They were able to perform an oil change service in 2 hours on my X3 and kept me informed during the waiting period. They answer any and all questions and help make recommendations when needed. I appreciate their care and customer service. Thank you!

Eddie Jackson

Bert Smith BMW provided the best experience in buying a vehicle that I have had. although I have not purchased a car in 15 years I can say without a shadow of a doubt it the best. the customer service was excellent from everyone that I had the pleasure of coming in contact with. I look forward to years of being a Bert Smith BMW customer.

Adam Wi

I went in for routine service, nothing out of the ordinary expected. While I was waiting outside in the fresh air - I watched one of the service advisors wiping down cars in his business shirt and tie and when he walked by I asked why - he said he was jumping in to help the team move cars out to customers faster. It was nice to see the culture at the dealership - everyone helping everyone. I picked up my car shortly after and was happy overall.

AD zexes

I had a wonderful experience purchasing from Bert Smith. My sales representative Roger went above and beyond to make my experience seamless, especially for me being out of state and not able to see the car in person. I appreciate everything Roger and the team at Bert Smith did to help me get the specific car I wanted in a timely and smooth process!

Jackie White

This is my third BMW purchase and I could not be more pleased with all of them. Dan Brandano has been my salesman for all 3 purchases and I recommend him highly as I was treated like a rock star. Dan made the purchase so easy, and was very knowledgeable of the cars available and what would suit me best. He is a such credit to Bert Smith that I will probably buy car #4 from him. The finance dept was also great finding me ways to save money and getting me home asap. Thank you Bert Smith BMW keep up the great work.

Michael Polito

Recently purchased an M4 at Bert Smith BMW from Melinda Rubino and the experience was great. Excellent communication, never felt any pressure or haste. Upon arrival the car had very minor damage on one of the plastic side skirts which was immediately pointed out to me. A service appointment was scheduled for the part to be replaced. I received a loner and two days later everything was intact and ready to go! Very happy with the purchase, thanks, Melinda!

Clifford Fowler

Tremendous car buying experience. Total satisfaction with our salesman Mr. Keith Sanders. Absolutely no pressure, guided us through ALL the features of every vehicle we were interested in. Keith was extraordinary in his knowledge of all the vehicles and considerations to take into account as we "zero'd" in on the vehicle we wanted. We recommend anyone looking at Bert Smith for a car to ask for Keith. Bert Smith dealership is the 'Gold Standard' for the car buying experience with a sales force that can't be matched. I have two vehicles from Bert Smith and will continue to purchase future vehicles from this dealership.

george serrano

Keith Sanders and Steve Phillips made my purchasing experience a pleasure. They're both refreshingly transparent. They made it worth my while to travel from Sarasota to St Pete to purchase my new BMW850

Aaron Legier

I just wanted to take a moment to share the exceptional car buying experience I had with Bert Smith BMW. I travel between DC and Florida for work. I was totally frustrated with the in person car buying experience in the DC metro area and contacted Bert Smith online. Literally within minutes, I had an online Sales Rep on the phone, who proceeded to capture my vehicle requirements. I was then transferred to Michael Ford, my Sales Rep. Michael’s customer service; vehicle knowledge and personality are commendable. He truly understands customer service and what it takes to satisfy the customer. I cannot express enough my sincere appreciation for the straight forward approach to car buying done at Bert Smith BMW. Kudos!!!!

Marcel Babik

We have recently purchased X6 from Berth Smith BMW and we had great experience with Mr. Keith Sanders. Upon our arrival the car was ready for us to take it for a test drive, after the test drive we experienced seamless paperwork process. Great experience overall and would highly recommend this dealership and Mr. Sanders.

Humberto Noronha

I read some of the past reviews and I will now share mine. Some of the negative reviews do not represent my experience yesterday. I was treated very poorly at a BMW dealership in Palm Harbor, therefore I had a more careful approach with Bert Smith. I contacted JT over the phone and told him what I was looking for. He was excellent and patience with my several questions about their product. He even ran some other scenarios to see what would benefit me more financially. I had my heart set in one particular vehicle and they happened to have one, older than I expected, but still nice. The service department went above and beyond answering my questions about the vehicle to include all services done since it was brand new. The service advisor actually walked to where they keep the hard file to show me the records. The vehicle was serviced in another dealer before they got it on a trade. Not only I’m happy with my purchase, I’ll definitely use their service department and hopefully acquire future cars from them as well. As a business owner, I learned that Google reviews are very important when someone is looking for a service or to buy something. I do get bad reviews from my car wash, but I try to address and remediate every single one of them. Making a mistake is part of being in business, but most important is how they handle their issues. From sales, to service and ending with finance, I give these folks 5 stars.

Joshua Shrock

My wife and I just bought a CPO BMW 5 Series from Bert Smith BMW. The entire process from the initial phone to test driving several vehicles to our ultimate purchase was great. Corey Biller was our client advisor and he is a huge asset to both BMW and the Bert Smith dealership! He took plenty of time to answer all the questions we had and to explain the differences between the different models. Can’t speak highly enough of this guy - Go see him if you are in the market for a BMW!

Bob Savage

My BMW 750i is extremely important to me. It's care cannot be entrusted to just anyone. Bert Smith BMW is my deanship of choice despited buying my car in Miami. Mirinis, my Service Manager is second to none. He understands the issues that need to be addressed and ensures my needs, if any, are communicated to the guys and ladies out in the Service Shop so all repairs and even squeaks are addressed. I'll say we've owned four BMWs after multiple Mercedes Benz's and other luxury cars. The car makes the difference but it's the people of Bert Smith that bring the power. My thanks to everyone who keeps me going at the peak of performance! Bob Savage

Katharina Weber

This dealership goes above and beyond. Mike Ford was amazing and he gave me a deal on my new X1 I didn't think was possible. And they made the process so easy, communicating via text and allowing me to sign the contract at my house and have the car delivered! Mike drove up with a big bow on the hood. Jazer, one of their techs, was also incredibly pleasant to deal with. When it's time to upgrade, I will definitely come here again. This dealership goes with the times - no more spending 5 hours there to finalize the deal. You can do it all in the comfort of your home. They put customers first.

Thomas Mierz

I picked up my 2014 BMW yesterday after having a great time while buying the car from Dan Brandano Dan is the kind of a salesman that is extremely easy to talk and very helpful in finding the right car. I also worked with Dino in finance and once again he was extremely good at finding the right finance for the car. I was purchasing the car for my business manager in Texas so it was important that the car be in great shape. The car that I bought was an extremely clean low mileage 328I. This car was just like new I will be driving the car to Texas today and I am sure that there will be many more miles for this car in Texas, After all is said and done I have to say that Bert Smith is a great place to buy a car.

Christopher Fiore

Jenny Glisch recently helped me purchase my new 2018 3 series. She was super helpful and very patient with me. I walked into the dealer knowing I was going to lease a new car but not knowing what I really wanted. I was still shopping around to just about every car brand from Toyota to Mercedes. I was looking for a better deal by getting one of the few 2017s they had left on the lot but I didn't really LOVE any of them. Jenny went out of her way to search the Southeast USA to find me the specific car I wanted to be shipped here. We found 1 that matched all criteria but it ended up being sold before we could get it. After a couple hard days of thinking, Jenny was able to finagle the numbers to get me into a 2018 for nearly the same price. I ended up ordering the exact car I wanted and couldn't be happier with the dealership and car. I would recommend anyone here and highly recommend Jenny as I am not sure another salesperson would have taken the time out of their day to close a deal as she did.

Kyle Keelan

I have worked with BSmith BMW for over 10 yrs and with Mirnes for most of that time. Always get great advice and honest service. Never an issue getting a loaner car while mine is in the service department, so it is completely seemless with respect to my time.

Michael Donovan

Had a fantastic experience here, from test driving, buying, and even scheduling maintenance. John is excellent, really helped get me the most bang for my buck, and has done a fantastic job following up with me after the car buying process! Can’t say enough about John, he will definitely be the go to for my next car, and have already recommended him to family and friends. This is how customer service should be!

Josh P

great experience at Bert Smith BMW. John was knowledgeable and was able to help get me an amazing Audi. He helped me save a lot by narrowing down my choices and helping me find the right car that would be both fashionable and affordable! Will always come here first, for my vehicle needs. ASK FOR JOHN, he will go to great ends to make sure you are satisfied.

Mark Simpson

Dan Brandano created a very pleasant car-buying experience from start to finish. I was thoroughly impressed with his honesty and knowledge about the vehicle I had chosen and that he presented full disclosure about the vehicle. He was well prepared. He was like an old friend making me feel comfortable and assured me about the decision I had just made was the right one for me and what I was able to afford. So now I am driving a luxury vehicle I am proud to own. Thanks, Dan and all the staff I interacted with of Bert Smith BMW!

Byron Zuidema

Look up 'Excellent Customer Service' and you will see Mike Ford of Bert Smith BMW. He and everyone else, made the buying experience a breeze. My deal was a bit different with my brother-in-law doing the initial contact and pick up as I was out of state. They moved forward unfazed and made it happen. Follow up on the 'details' is top notch and cheerfully done. I will likely return when I get the itch for my next BMW.

Kristina Garcia

Absolutely the most excellent service love my brand new BMW those guys are amazing I recommend them over anyone else if you're in the market for a BMW! They truly went above and beyond quick easy that make you feel like your family! And this is no exaggeration the best car salesman and finance manager and sales manager I've ever met in all my years of car buying the salesman's name is Michael Ford and I recommend to go see him if you're in the market for BMW because you will be extremely satisfied and they're absolutely the best management staff I've ever dealt with Dino by far the best finance manager they should give you a 20% raise right now!

Al Costanza

I had a wonderful experience with Bert Smith, sales person Cameron was very pleasant and informative and made my purchase smooth and painless. The staff was very helpful Jerry in finance was also a real pleasure to deal with.

Dale

Having owned Porsches, Mercedes-Benzes, Audis and VW's (I'm a German car enthusiast) in the past, I recently purchased a gently-owned 2018 BMW. Wanting to continue the relationship the previous owner had with Bert Smith BMW, I scheduled an appointment to have the oil/filter changed and to have the car inspected to make sure that all is well. The appointment was easy to make, the time I requested was available and the attendant was waiting when I arrived. I was assigned a personal service advisor (Natalie) who couldn't have been nicer, more efficient or more informative. After the promised hour and a half, they washed my car, Natalie gave me a printout of everything they checked and when an item might need to be replaced in the future and walked me to my car. It was a very professional and personal visit. BMWs are not inexpensive to maintain, but, Bert Smith BMW's level of professionalism and competitive prices are worth owning such a car.

Itara Navarro

Great service.. Juan Aviles always me and answers all my questions and concerns when I bring my car in for maintenance. Thank you

Ed Randall

Dear Bert Smith Euro Collection – Used Car Department. We had the most the wonderful experience at Bert Smith with Dan B. in “Sales” and Larry in “Finance”. We called Dan and made an appointment to see the 2010 Dodge Challenger SRT8. Dan held true to a promise that the car would not be sold without at the least a phone call to us. He was waiting on us at our appointment time. He believed that we were good, honest, hardworking people that deserved every chance to make this deal with best financial institution possible. He asked us to wait until Monday and give Larry in Finance the chance to work for us. Larry in “Finance” searched his hardest with many places. He got us a loan with a fantastic percentage rate. He was upfront about how things worked out & did not try to over sell anything. We had a good time & talked about many things. Both Dan & Larry are men of integrity and are top quality representatives of Bert Smith Auto Dealership. We gladly shook their hands and were extremely satisfied if not more. We are preexisting customers of Bert Smith Euro Collection - They made us the happiest people in the world and got us into the car of our dreams. Used Cars. We are treated as quality people that are part of a family institution. We expect to be future customers. We would encourage anyone to do business with Bert Smith We want to say thank you with all the heartfelt happiness we can express. Sincerely, Charles & Dawn Randall

Renee Stokes

Greg Sarantis & Roger Pedersen are absolutely first class. We recently traded in our 2017 330i for a new X3 and couldn't be happier with the whole process. James and I feel like VIP's during a very busy Saturday at the Bert Smith dealership. We had Roger's undivided attention and he patiently answered all of our questions about each model. Greg made sure to check in with us frequently and helped to expedite the finance process once the deal was made. Roger is an excellent salesman. We appreciate that he took the extra time to listen to us and consider what was most important for us in the purchase of our new vehicle. This is the second purchase we have made through Bert Smith and James and I are so happy to continue as customers of this dealer. Also, Jordan (in service dept) is always friendly, knowledgeable, and attentive when we are in for routine maintenance care on our BMW.

Michelle Davidson

Update: 2 days later: The dealership leaves a reply here but has yet to return a call. I left yet another voice message and a follow up message with the receptionist. This is my first experience with this particular location. My rating is based on interactions with several other BMW dealerships in the USA - which have been 5 stars +. I recently moved to St Pete and I had a real issue and Bert Smith was the closest location. I arrived on time and was promised a loaner ahead of time. Once I arrived there was no loaner. The service person said he called and left a message letting me know there was no loaner available; somehow they had an an incorrect number on file. I ended up staying since I was there already and got a Nissan Sentra as a loaner from Enterprise. I was told I could get a BMW loaner if one showed back up. My repair was to take anywhere from 1 day to 1 week. On day two I got a call saying the car would be done the following day; I heard nothing so I called and was told it would definitely be done the next day - they were waiting on a spry to compete the job. Next day no call so I called and left two voice mails, no call back; one was direct call and the other was put through by the receptionist. The next day I waited until late in the day and no call back as yet so I called again. I eventually had to have the receptionist page the gentleman twice. He said he never got my messages and really did not apologize for anything. He said he was still waiting on parts and had no loners in as yet. My issue was the lack of follow up. I eventually got my car. Upon driving I noticed a weird alert and called the service area again and left a voice message. As I am writing this review I still have no follow up call. I will call - again or just drive over since I am not sure if it's important or not. Note: this takes time out of my work.

melissa land

We just purchased a 2016 BMW X5 from Mike Ford, and he made the purchase very smooth and truthful from our numerous texts and talks he was very patient as we were 2 hours away. The car is beautiful and our daughter is thrilled as we picked it up for her while she was working! Thanks again Mike

T. Harris

The hubby and I had an excellent car buying experience at Bert Smith. Corey Biller was our Sales Client Advisor - he was very informative, unpretentious and low pressure. The day of our visit, we could not come to terms with the sales price and we were luke warm on the selection (external and internal color, and car options for the model we liked). After we left, Corey remained in contact with us via phone and email. We later informed him of our color and options preference; he located the car that matched our desire and it had a few extras as well. Over the phone we negotiated our price and Corey handled it from there. It was one of the smoothest car buying experiences I've had. We also had very positive interactions with Jerry, the Finance Manager and Bobby, the Sales Manager. All in all, it was a stellar experience.

MJ McPherson

I have to say the best experience ever I have ever had in purchasing a car. You made the experience so easy. Your knowledge came through in every step of the transaction. You are a true professional and you certainly helped us get what we wanted. I will definitely refer you to our family and friend Thank you Mike Ford!

Peter Trussell

Our experience at Bert Smith started with our wonderful salesman John Grima. This is our third BMW lease with him. John always goes above and beyond to make sure that you are comfortable with the vehicle you purchase. We were also pleased with the help we received from the sales and finance managers. Roselle & Peter

Courtney G.

Dan Brandano was great! He was very knowledgeable about the vehicle I purchased and a consummate professional. He was always hospitable and informative which allowed me to make an educated decision. The process was very quick, no trickery, and I received all of what I was promised and more! Each member of the team in which I interacted with, was honest and straight-forward. I purchased a vehicle from Mercedes of Tampa about 3 years ago, and the experience left me nauseated to say the least. Thanks Dan and Bert Smith, you have earned a new customer!

Jess Buttery

We just dealt with Keith Sanders and he was wonderful helping us decide and move from an older car to a new model. Great experience and great dealership and sales agent. Just had Jazer Segura a BMW genius come right out to the house at NO extra charge and spent a long time going through all the complicated systems and settings on our new car. He set up the garage door opener even. What s great guy (knowledgeable) and nice.

Holly Brown

Omg! After test driving several cars with the freedom of taking my time and not feeling pressured. I purchased the car of my dreams! Thanks to salesman “Reed” and manager “Greg”!! I am so amazed that my experience was relaxed and a super easy purchase from beginning to end. They both did an awesome job helping me get exactly what I wanted and in the end a little more!! I am proud of my new car and so thankful for the AWESOME experience! So glad I had Reed and Greg’s help finding me the perfect car!! Thank you!!

Ju Be

I had a great experience here during our car purchase. Scott Zampach treated us like his own and made us feel very welcome. Together with Greg, the sales manager, we were able to work out an extremely fair deal that didn't feel forced at all. Best car purchase experience I have had and will definitely come back when we are in the market again. Thanks Scott and Greg!

Bernard James

The purchase of my first X3 SUV after many years of owning BMWs was a most pleasant and enjoyable experience with the salesperson John Grima. He was very professional, attentive, courteous and informative. John answered our questions and was willing to go the extra step to show us any BMW SUV we had an interest. He did not try to steer us but let the car, our desire with his added information make the sale. We are extremely happy and satisfied with the X3 SUV we purchased and equally satisfied with our experience with John Grima being the salesperson. After the sale, John also followed up with a telephone call to make sure everything was good and we had no issues. I definitely recommend John Grima as your salesperson for your BMW purchase. Bernie PS: Always had great service from Mirnes Cukojevic for my 2006 BMW 550i over the years.

Brianna Saravia

Shawn Chayban is phenomenal! He helped my husband and I find my new vehicle within like 5 minutes! It was perfect and he helped us through the whole process. He is also super sociable and very kind! I would definitely recommend coming to see him!

Stephen A

I purchased the 330i a month ago from Bert Smith & had the pleasure of working with John Grima. This is my second review. Great Car! Great Service and of course John was amazing. Thank you Bert Smith and thank you John. See you in a couple years. I purchased my car from Fields BMW in Winter Park because I was able to get a great deal on a used 328i loaded with 17,000 miles on it. It was a certified BMW with the maintenance warranty. 5 weeks after purchasing my car I noticed these very small cracks on both headlights coming from the inside of the headlight. Since I live in St Pete and work in Tampa, I went to Reeves who gave me the run around, lied and flat out tried to make me pay for something that is covered under warranty. Even after the service manager from Fields called Reeves to say they will pay for it, they still wouldn't just replace the headlights. When I contacted Joe from Fields, he said go to Bert Smith. Bert Smith made one call to BMW and called me back saying it is covered under warranty and they ordered the new headlights. They gave me another BMW as a loner car and treated me like I purchased a 7 series instead of a 2 year old 328i i purchased from another dealer. Mirnes, my service adviser treated me great and the ladies upfront were polite, welcoming and pleasant. My sister is purchasing a car next month and she will be buying her car at Bert Smith and when I trade my car in, I'll be coming to Bert Smith. I just hope I can keep Mirnes as my service adviser who was amazing. Thank you guys for all your help and I will see you soon... By the way Mirnes said since he had my car he changed the oil and topped off all the fluids... Why would I go anywhere else when I got treated so great at Bert Smith BMW. Thanks guys...

Russell Whiting

I felt like i had to do a lot of the work for the vehicle none of the management team introduced there self .financial officer was good though.

Emily Dang

Always have pleasant experiences at Bert Smith BMW Service. Very helpful people, I like how they value customer service the most, very attentive and communicative and always take great care of all the services every time I bring my car in for checkups. Thank you Evan!

Warren Wilson

Drew, did a wonderful job of keeping me informed and up to date with all repairs. he was professional and courteous and also made sure I had transportation while my car was being serviced. Drew went above and beyond to make my experience a great one. Thanks so much!!

William Tucker

Very good experience ordering my 2018 X5 through Bert Smith. Roger and Greg were both very helpful throughout the process. The car got built by the factory faster than expected. Delivery of the vehicle was smooth and easy. I'd definitely buy from them again.

Edita Ferhatovic

I recently bought the car at Berth Smith dealership in St Pete and that concluded my 45 days search .We went from Orlando to St Pete and visited several dealerships and drove several cars and I can honestly say that Berth Smith is the best at what they do .My sales person Cesar and financial manager Bobby worked really hard to make me happy and I was happy and still am happy . Bought the car of my dreams and can’t thank you enough for all you did .

Nicole Lee

I give them 5 stars,, After endless searching for the right vehicle and countless wasted days...Bert Smith BMW was the last stop. From the excellent NON pushy customer service and allowing us to purchase the vehicle we wanted , My boyfriend and I could not have had a more pleasant experience from service sales to finance ! We will definitely be back and highly recommend Bert Smith St Pete. Big thanks to John Grima and the whole team .I didnt want to leave out the car wash and the gas😊 Satisfied customers Nicole and Joe

Eva S

Went in last Friday to look at the used cars and found a beautiful BMW 328i in mint condition. Our salesman John Grima was really patient, as I wasn't sure if I was ready to choose that particular car. He let us drive it a second time and never pressured us at all. He even recommended we check out the financing through them. We were already pre-approved by our Credit Union with a really low rate, but the finance manager Larry found us a loan with a finance rate that is a half a point less. That made us really happy! The customer service is top notch and everyone was really friendly. I most definitely recommend Bert Smith and John Grima and am happy to be a customer!

Barbi Douglas

My BMW had a serious recall on its air bags. When I called, they were very pleasant in helping me set up a time to take care of my car. They picked up and delivered it to my home within a very timely manner and washed it for me as well!

Ian McDonald

I met Brian Gains, my salesman, as I was dropping in a colleague's car for service. I told him I was looking for a 740i and although there was nothing that met my requirements on the lot, he said he would look for me. In about a week he turned up with exactly what I was looking for, but Brian never pushed the sale on me and let me decide if the vehicle was right for me. Brian was very professional in his dealings with me and the car was carefully detailed before I took possession - exactly as he said it would be. Overall, my buying experience at Bert Smith was exceptional. Thank you, Brian.

Stephen Reardon

John Grima was a pleasure to work with. John is very experienced and offered my wife and I a few good choices On a used BMW vehicle John and the office staff were very professional and expedited our paperwork quickly. We would definitely go back to Bert Smith BMW again

Bingly

We recently purchased an M5 from Bert Smith and from the initial phone call until the final document was signed, everyone was extremely friendly and accommodating. Dan Brandano was our salesman who was knowledgeable and great to work with. We were especially pleased after meeting with Dino Actipis, the financial services manager, who explained in length about warranty options and helped assure us of some concerns when purchasing a used vehicle. All around, great facility and would highly recommend.

Bev Jackson

I just purchased the fabulous new Z4. I only thought I was in love with my previous Z4 but this one has it beat by a country mile! I had the pleasure of working with Keith Sanders who was knowledgeable and helpful. He was very patient when I made him crazy with colors and other selections. I would recommend him to anyone who is looking for a new car. Thank you, Keith, I am truly enjoying my new car! Best wishes, Bev Jackson

Chris Kellmeyer

Great service and impeccable quality. Def coming back if needed...

John Fastiggi

I spent many months trying to find just the right BMW. When I found it at Bert Smith and made an inquiry the response was not only fast but reasonable. Alan, my salesman made many special provisions to accommodate my purchase. He allowed me to all but complete the entire process online. The only thing my wife and I had to do at the dealership was sign the final paperwork (which did not magically change when I got there) and drive away! I live and work on the other side of the state so he and his team stayed late so we did not need to waste the weekend or miss a day of work. If you find a car on their lot that you like give them an opportunity to earn your business, you will not regret it!

Rachel Mueller

Just purchased my second BMW at Bert Smith yesterday and the process was seamless! Thank you once again to Dan B. for helping me with the purchase - always a pleasure to work with you! If you’re looking for top notch service look no further than Bert Smith BMW.

shanaya crandon

Buying my car from here was the most easiest and pleasant process i've ever been through to buy a car. Matt made sure i was able to get the car i wanted (which was my dream car) & i got it on my birthday :) Matt also made sure i was comfortable while i waited for my credit approval. I definitely recommend people to get their next car from here!

Fernando Muniz

Hands down the best car buying experience I have ever had. Roger was extremely knowledgeable about the vehicle I was looking to purchase. In the past I often felt like I knew way more about the vehicle than the salesmen selling me the cars. He also went above and beyond about things other places may consider nitpicking. As I do most of the maintenance work on my vehicles, I have not had a chance to review their service department. That being said their sales department is top notch!

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