Reviews of Mark Miller Subaru. (Car Dealer) in Salt Lake City (Utah).

Mark Miller Subaru

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Car dealer

Subaru dealer

3535 State St, South Salt Lake, UT 84115, United States

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Information of Mark Miller Subaru, Car dealer in Salt Lake City (Utah)

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Reviews of Mark Miller Subaru

Sassan Salamat

I recently bought a 2021 Dodge Challenger from here & I can not say enough of how great the staff are. The salesperson, Chandler Hansen, was a true professional & service oriented guy from the get go. He is an awesome guy & it was a pleasure to work with him on the deal. Both the office manager, Marianne Norris & the business manager, Rhett Allen, were very helpful//pleasant who made the paperwork process efficient & easy. My thanks to all the involved individuals. I recommend this dealer 100%. Ask for Chandler in sales you will not regret it.

Jaden Tuma

The sales and finance teams here are great! Everyone was compassionate and professional. Kendall and John were especially top-notch! They really went the extra mile when getting the best price for my trade-in and the lowest rate for my loan. Thanks for such a great experience ☺️

Andy Horsley

I went to mark miller Subaru to buy my first wrx, I couldn’t be more happy with the customer service and my car. I’d like to personally thank Cassidy Follis she was the most helpful and responsive sales person/ service rep I’ve ever worked with. She made sure every question I had was answered and helped me through the processes every step of the way. Whatever you guys are paying her it’s not enough, give this lady a raise!

Joe Dawg

My service was quick and thorough. It was performed as I sat in in a cozy adjacent waiting room in a very comfortable chair among other Subaru owners. The free coffee and treats were a grand touch. After the service my car was washed shiny clean and delivered almost to my chair I like this facility and will be back. Keep up the good work!

Kate Smiley

The sales/parts and scheduling teams were absolutely best-in-industry from the moment I first called to schedule, until I left the dealership. They had all necessary parts and new snow tires ordered for me and ready to go, confirmed the plan with me when I arrived, had a very reasonably priced loaner vehicle (same as mine!) ready to go...and even HELPED ME MOVE MY CARSEATS to the loaner vehicle and back again. They were done quickly and everything works great. To top it all off, the final price was less than I had budgeted. I won't go anywhere else from now on!

Heather McFarland

I came in for an oil change and to get my snow tires on. This was supposed to take about 1.5 hours. Apparently, everyone was getting their tires on that day and so it took a lot longer than expected, a total of 3.5 hours. Jose was so kind to continue checking in with me and keeping me updated on what was happening and to make sure I was okay and to provide me with options. Jose and Tony Sorias were so kind and kept me up to date on what was happening and even comped my bill since it took so long! I appreciated the way they both were so kind. This is why I love Subaru, such excellent customer service and the staff seems to really care. Thanks Jose and Tony!

Jeannette Rodriguez

Best car-buying experience ever! Austin was great to work with, answered all my many questions, was up front, honest and made me feel comfortable. I never once felt pressured but I did feel welcomed into a Greater Subaru family, which is awesome. I love my new Subaru!!!

Jasmin Charles

I came in 3 months ago to explore possibly leasing a Subaru and selling our current car. Each time I came in I found everything to be efficient, friendly and as easy as dealing with cars can be. We were able to get out old car sold and await the arrival of our new one. On arrival I was able to set up a time that worked for my spouse and myself to get the lease paperwork done and the car picked up.

David Schoeneck Jr

Juan who helped me when I arrived was great. Very nice young man and made me feel comfortable with the whole transition from my car belongings to the loner car Brian provided me. Brian was also very helpful and courteous. He got me in a very nice new Outback (got me thinking of how nice it would be ). So overall my experience was outstanding. Jeff, you have a great staff. Thanks, Dave Schoeneck

Raymond Weidner

I missed my scheduled appointed service due to my garage door not opening as I had to get it fixed. I called to cancel the appointment and I was told I could come in later in the day before 5:00. I was able to get it fixed and arrived at the dealership at 3:50. I was surprised that my service was performed within 20 minutes. Thank you for great service.

Sara Roach

I had to bring my car for the 2020 ascent recall. I had booked my appointment online originally with the note that I'd wait while it was being done but had to change the appt so called in. The phone scheduler was super friendly and said it would take a bit of time to do the recall and offered to put me in a loaner. Turns out we had some other warranty issues so I was without my car longer than expected, they explained everything when they called to update me. I forgot my garage door opener in the loaner. Everyone I talked to on the phone and in person was friendly and great! The loaner car was fun to drive and a great way to tempt customers in to getting the newer model😉.

Chris Sykes

Huge shout out to Austin Horton and the rest of the team over there. I have purchased many cars in the past; this has been the best experience of them all!

Jared

The experience was overall pleasant, the teams are transparent and the sales manager worked with us to resolve an issue we had. This dealership is quite honest and does not have the crazy market adjustments other dealerships are trying to charge these days. the sales people are paid a wage and not commissions, so they aren't slimy and pushy like most dealerships.

niko pix

Excellent service as usual. Crews are very knowledgeable and very professional. Their shop is clean and well maintained. They have complimentary snacks and drinks at guests waiting room. They also provide shuttle service/uber if needed. Good job!

Ray Smith

Fast, efficient service from knowledgeable employees. Best part is: they are easy to work with. Thank you, Mark Miller Subaru and keep up the phenomenal job you are doing! Do YOURSELF a favor and make an appointment. You can thank me later....

Emma E Houston

The experience began with a conversation and test drive in June 2022 with team member Paul Whitehead. After making the decision to purchase a Subaru Forrester, Paul informed me that the vehicle would be ordered and arrive within 3-4 weeks. Paul kept me updated on the process and when the time for the vehicle arrived on January 3, 2023, the final process began with me meeting with Paul and Mont. Needless to say, the paperwork process was easy and fairly simple. The next step involved connecting with concierge Malachi and learning about all the bells and whistle the vehicle came equipped with along with the added perks of a monthly car wash and various maintenance amenities. Other than the very long wait, the experience was a good one. - Thanks - Emma E.

Brian Slaugh

The service I received was excellent. I had an appointment for radiology that was going to take a chunk of time out of my day. I was able to handle approvals online in order to get all of my issues resolved without delay. I was particularly happy with Samuel Munoz. He was the contact person regarding the service I needed and he was prompt, professional and he kept me informed of the status throughout the service. I was chatting with the Uber driver (sent by Mark Miller) and we said that when you find excellent customer service you stick with them. I purchased my last three vehicles and have utilized Mark Miller service for all of them. I will continue to use MM for all of my automobile needs! Thank you! Brian Slaugh

Trent Evans

The check-in was seamless and easy when bringing my car in for a recall fix. Then having that little child's playroom made it 100x easier to handle my kiddo while we were waiting. He had so much fun playing with the car and the gears. Thank you so much for that.

Madison Outlaw

We had a really great experience with Carlos, who kept us updated every step of the way in ordering our hybrid Crosstrek in this crazy market and was able to help us get in on an earlier ordering opportunity than originally anticipated! Every element of buying this car through Subaru was easy and we felt very well taken care of.

Madison Thomas

Cass was amazing to work with and took such good care of me! I am so excited about my Subaru! I can honestly say that this was the best experience I've ever had working with a dealership. MMS really cares about their work and making it a positive experience, especially when car issues are usually stressful. I would highly recommend MMS to anyone looking for a car, I cannot thank them enough!

toni j

The MM Subaru service team never disappoints! They are extremely focused on customer service and providing a quality experience. I have purchased two Outback’s from them and will definitely go back for a third when I am ready to replace my 2019.

Robert Powel

Great people, always very helpful and never any pressure. It's a pleasure doing business with Mark Miller. Curtis Holt and his team, have been wonderful to work with. We have purchased at lest 5 Subaru Outbacks from them!

Mike Doro

As usual, your representatives have always been polite and good listeners! When I drove up, Brad took care of me and then afterwards, Jesus Gamboa delivered the car and carefully explained all that had been done on my vehicle during my visit. He was very thorough and I really appreciate that! Thanks for the terrific service visit and I wish you all the best for the holidays!

Solei Smith

Alex Cosma and one of their other mechanics (I don’t remember his name) took the time to answer our questions about our high mileage car and talk about some of the warning signs you can look for as far as if the engine or transmission is going bad, and were able to find and tell me what the noise I had been worried about was. They didn’t make us feel like an inconvenience at all for taking time asking those questions even on a busy Saturday. They not only told us what was wrong with our car, but gave us additional thoughts/warnings/advice as to fixing a high mileage car.

Danielle Summers

Jose, the Service Manager, is exceptional. My Subaru that I had bought at MM had an unfortunate failure years later. Jose was kind, professional and just really wonderful during what was a stressful time. I really can't thank Jose enough for being so great to us!

Laneea Breinholt

I was so excited to see my car look brand new. You did a awesome job and I really appreciate it. Your family in the shop were awesome and so helpful. I will highly recommend you. Thank you for being so great.

Nathan Woodard

Very happy with our new car purchase and the process that was as easy as could be in these challenging times. We decided to wait to get a 2023 model, but to us, it was worth it. Follow-up has been great as Chandler and Andrew B. have been good to work with. Thanks for a good experience.

Rachel Brenneman

The service is fine; however, I’ve made the same request 5+ times about a name change and who to address when contacting me and they have failed to make that adjustment. My last appointment there I waited an extra 20 minutes in the lobby (1.5 hours total) because they left me a voicemail (addressed to the wrong name) instead of directly telling me my car was ready.

Nina Norton

I made an appointment and was able to have the car finished by the time I needed it. Juan was extremely helpful in keeping me updated. My appointment included oil change, new tires, alignment, emissions, registration, and brake inspection. Thank you.

Joe Seydel

We came in to get a recall taken care of, a basic service and also have a couple warranty issues looked at. J Maupomé was tremendously helpful and courteous. I truly appreciated that he listened and made excellent eye contact while we explained our concerns. Thank You.

Karla J

Took the car in for the Winter Protection Detail. Most of the car was done well. Unfortunately, the windows had streaks especially the windshield, the outside of the trunk door was still dirty and looked like it had not been washed at all, and the inside of the trunk had definitely not been vacuumed since it still had debris. For 89.99 it didn't seem worth it. I ended up having to take the car to a car wash shop just so they could finish the job that I had just paid Subaru to do.

Ty Anderson

Great experience We have bought here before For some reason we looked elsewhere the day before and had a negative experience with another car dealer. When we came to look at MARK MILLER it was super easy no stress and a BETTER car and BETTER deal than what the competition was offering .

geri braegger

The entire team went above and beyond my expectations. Thomas was great about notifying us of every step that was taken. I couldn't be happier with my service! Thanks for being top notch!

John Zastowney

I came in to see what the issue was with a slow leak in my driver's side tire. Come to find out a nail was stuck in it. I was promised 1 hour for the service and it took . . . exactly one hour! In addition, you topped off my fluids, all for free! It doesn't get much better than that for sure.

Austin Catmull

Got a brand new Subaru Crosstrek last week. The Mark Miller team really took care of me with this purchase! Their service level is exceptional, they were so easy to work with, and they continue to take care of me even after the sell. Super impressed and highly recommend!

Travis Smith

My daughter graduated from UVU earlier this year. As a graduation gift, I bought her a Subaru Crosstrek. Being from out of town, I had to find a dealer I could trust; a sales rep who would be willing to simplify the acquisition; someone who had my best interests at heart. Austin led me thru each step, and the culmination was a wonderful afternoon last Friday when he handed her the keys to a new car. It’s a memory that we’ll never forget

Melly

I came in as a walk in for an oil change and they got me in and out in less then 2 hours. Chuy and Brad were both super great they made sure to get me checked in and listened to the services I said I needed! I love the service department at midtown I have two closer Subaru dealerships since I live in Payson, But I trust you guys with any work my car may need!:)

Katie Roghaar

Everyone was amazing and very kind even though I had a medical thing come up the morning of. Cassidy Follis has been amazing throughout the whole process of ordering the Crosstrek and keeping me updated on all the steps! Also the manager that did our financing, female, can't remember her name right now but she was so helpful and honest! Maddy Belnap referred me to you guys and also is amazing throughout the process.

Patron Senior

Kudos to Mr. Brian Naylor at MM Subaru. His impeccable attention to detail has ensured we have an exceptional customer experience every time we use this dealership. Thank you Brian.

Dale Rogerson

We loved our experience buying our new car at Mark Mill Subaru! Our salesman was great helping us with our and selecting the model we needed. We felt no stress or nervousness in this process because we know upfront how much the car would cost. We received good training on the more complicated features of today's new cars. We are happy with our purchase. And the zero percent interest loan was an added bonus.

Breanna Gunnerson

GOT TO GIVE A HUGE SHOUT OUT TO THE TEAM THAT HELPED ME GET INTO MY NEW CAR! Kenny Mapstone was my sales gal and she showed me the cars I was actually looking for! She helped me look into car leasing info and all the math. I usually get anxiety or really stressed out at car dealerships yet she wasn’t pressuring me into anything. I didn’t have anxiety or confusion. She is so nice and beautiful, I’m glad I had such a wonderful calm person to help me thru the process. They were straight up and honest. And super nice! Very nice to my family and little baby(: Lance and Douglas also helped us so so much and made calls all night and pulled so many strings to genuinely help us out. I am so grateful to have honest and reliable people helping me in such a big decision. I truly couldn’t have done it without all their help. Douglas explained everything to me and I actually understood everything about the process. Very calm and chill environment. They put in so much work and I’m so excited we were able to do this. Thank you so much again to everyone that helped us this last week!❤️ Y’all deserve a raise!! This experience was so good I wish I could give more than 5 stars ⭐️

Topher Parker

Showed up for a Takata airbag recall service, but realized I was at the wrong dealership and had no appointment here. Despite this, they still decided to fit me in to their schedule and did the service in great time (beating the time estimate the other dealership gave me) and washed my car for me. They also offered me a free Uber and honored everything that the other dealership did, even though I didn’t have an appointment there and it was my mistake to show up to the wrong place. Seriously amazing customer service and I’m really grateful for the courtesy I received. Thank you!!

Eric Fox

Excellent. Personnel were prompt in checking me in and providing service to my vehicle. The waiting area is comfortable with unique and welcome features - love the little cafe. I own a Dodge, Toyota, Jeep and Subaru, the service experience of Mark Miller Subaru Midtown is by far the best experience of the four It is actually a pleasant experience to have my Subaru serviced at your Dealership.

Amy Forbush

Steve was SO helpful. He was really pleasant, down to earth, and wasn’t pushy at all. I actually had a good time working with him! Rhett was also a dream to work with. He was knowledgeable and straightforward. He and Steve made sure we were taken care of. I’ve never had a better car buying experience!

Alex James

Bought a great Crosstrek at a great price back in 2020. had a great experience back then. Now I'm moving states and my new state has meticulous document requirements for transferring my vehicle and being tax exempt. Marianne has been incredible in tracking down the information I've needed in a more-than timely manner. I've honestly never experienced such kind and caring customer service.

Jennifer Darling

My entire experience with your dealership was amazing. I live in Indiana and wanted to buy a car in Utah and then drive it home. I talked with Max on the phone a couple weeks before my trip and he started sending me information about cars. He was good at reaching out to me leading up to my trip so he would be prepared for me. I went from the airport to the dealership and drove away in my new car a couple hours later. Everyone was very helpful and honest through the process. I felt comfortable and respected and like I could ask questions and get honest answers. I have never purchased a car on my own before so I was very anxious about it all, but it ended up being a great experience. Thank you!!

Brandy A. Lee

I had a good experience this being the first time I've used the Midtown location. After a few hiccups, I was finally able to get my car serviced and repaired. Juan was great and Tony (manager) was solid in making sure the shop error was taken care of. However, after arriving home with my car, I realized there was a TON of misses on the detail job. I sent photos back to Juan who told me Tony would reach out. It's been two weeks and I haven't heard from anyone. This happened the last time my car was detailed by MM, too. Today, I also realized that my previously matching tire caps are no longer matching as 2:4 are missing.

Jerry Grigsby

Ascent recall, heater grounding lug and oil/filter change. Jose was my contact, very pleasant and he delivered.

Chris Dehaan

Loved almost all of it. Didn’t like the gentleman being annoyed at me for not pulling fwd enough to open the garage door. He was visibly upset with me where he could of easily come to my window and asked me to pull up until the garage door opened. Unfortunate my first contact was an annoyance to staff.

Victoria Tiase

As first time car owners, Mark Patterson and team were very supportive in answering our questions and provided thorough communication along the way. We were thrilled to receive the car we wanted in a timely fashion. Thank you!

Janet Montgomery

The sales team at Mark Miller is top notch! From first contact to financing to concierge, we feel appreciated and valued. This is our 4th car from Mark Miller Subaru Midtown (5th if you count our son); we cannot recommend more highly!

Eric Paulsen

I can’t say enough about the service, delivery, and thoughtfulness of your entire staff. Max facilitated the order of my car, and Kendall carried it through with amazing communication and planning. Customer experience directly impacts brand loyalty — and I can’t say enough about the experience I was handed.

Abby Rose

Everyone always goes above and beyond. I believe the gentleman that helped me get some things checked out was Chuy. He was thorough and made sure my concerns were completely addressed before I left the lot. Thank you so much Mark Miller Midtown!

Bonnie Sternberg

I LOVE SUBARU SERVICE. Every service experience since my first Subaru, 9 years ago , has been exceptional, reliable, and punctual. I am up to my 3rd Subaru from Mark Miller-MidTown.

Heidi Furness

I did my oil change there and was able to ask a few questions about service and ask the sales people about current cars on the lot. Everyone was helpful and it was a great stop to get my car back on the road. I also will plan to come back next year when I'm ready to move forward with my next Outback!

Laurie Smith

Tony was very helpful and professional. My new Subaru wouldn't start and my neighbor tried to jump start it. It wouldn't even turn over. It was towed to Mark Miller Subaru and fixed the very next day.

Jenna Doan

Awesome experience! I haven't been to a dealership where I have felt so confident and at ease in buying a car. Paul Whitehead was the one that helped me and my boyfriend. After the first minute with him, I knew I was going to buy a car from him sooner or later. He was super nice and was very easy to talk to. Don't forget very honest and helpful! We test drove the car that day but didn't end up buying it until the next day since still wanted to test drive other vehicles. Even though Paul was off the next day, he still offered to come in to help us buy the car. The process was quick and easy. Also, Jon was our financial advisor, and he was super nice and friendly as well! Was a pleasure working with him and Paul. P.S, I did ended up buying the extended warranty because I wanted a peace of mind. Unfortunately, there were some cons. When I bought my car, the gas tank was not filled up all the way (it was half full), the interior wasn't cleaned very well, and the price was not negotiable. But I really wanted the car, so I overlooked those cons and didn't mind them too much.

Yu Tube

I picked up the new BRZ i ordered in December. My Salesman Steve Page had stored it away safely in the back lot. Per my request, Steve had not washed the car or installed license plate brackets. I then met with the Finance Rep Rhett. He explained all the optional coverage available in a low-pressure manner. I've been very happy with Mark Miller Subaru since i bought my WRX new there (on the other side of State St) in 2003. Thank you.

Mikel Trapp

Our family has purchased 4 cars from Mark Miller Subaru. Customer service is amazing! Carlos Rios is amazing.

Kaylee Caldwell

Absolutely loved my experience. I've went to quite a few dealerships and they were so nice and helpful. Not a long wait, no pressure whatsoever, the price listed is what you pay no matter what, quick, great selection of cars and so much more. I highly recommend and will always do business with them.

Connor England

We had a great experience here, would recommend. Alex was helpful, honest, and not pushy; he helped us get into a Subaru Forester that is just what we were looking for. I was surprised that they do not negotiate on the price, but I liked this because their prices were reasonable and at a fair price. We purchased used, but the vehicle seems high quality, had been inspected in depth, and comes with a warranty from Subaru giving us some peace of mind. Loan interest rates through Subaru were lower than any bank we got approved from. Also, who can complain about a complementary cafe? Thanks for setting the standard high, I'm sure we'll be back.

Fekitaout Tupouniua

It was all organized and prepared for before the day of the appointment. It was a bonus to have a loaner car while our car was being worked on! Thank you Subaru!

Helen Taylor

There were a few glitches due to computer problems, however, the manager took care to see that I received what I needed. Great Subaru service.

Dena Mansfield

Great service! Zack was great and answered all the questions I had. The rest of the staff was awesome as well. I was very impressed!

Josh

Showed up with the car, handed it over and told them I had to get out in about an hour. I sat for 45 mins for oil and tire rotation and done! They even washed the car! I am very critical of customer service and I have nothing but positive things to say about this visit!

Sergio Lopez-Peralta

I love my Subaru, I’ve had it for some time and bought it from this location. The staff was nice and friendly though I would have liked a greater selection. They did not have the color I wanted when I originally bought my car there. The other aspect was the lending, not the best experience and it did a number on my credit. I would recommend arriving with your own loan pre-approved from your personal banking partner.

Greg Deyle

This was my third Subaru from Mark Miller Subaru and my most recent car-buying experience could not have been easier. Everyone was very friendly, professional, and straightforward.

Luis Lara

The oil change was good but I'm still not satisfied with the driver side side view mirror it was lose and shack's when driving on the freeway....

Ryan Blonquist

It was great, no hassle, gave me a good price on my trade. Zac was great to work with.

Shell Seward

After a VERY long day car shopping looking for a specific car model coming from and extremely bad experience at another dealer we showed up at 8pm tired and grumpy. Let me just say these guys are TOP notch. Austin was our salesman and he was Amazing! Please give that man a raise! He not only made the buying easy, answered questions honestly and didn't try to up sale the car. Every single person there was freaking fabulous. Thank you, Thank you, Thank you! We traveled over 150 miles for this car and will definitely be shopping with them again!!! Highly recommended!!!

Gregg James

Very pleasant, knowledgeable and helpful staff. Would definitely recommend to friends and family to purchase their next vehicle here.

Krista Bodily

Paul was so professional and so easy to work with. The guys in the parts department stayed a few extra minutes to get the accessories that I wanted for my new car as well. Thanks parts guys and girls. Doug in financing as also so easy to work with. It was such a pleasurable experience. I will send anyone I know your way to get their next car.

Dr. 13

I have bought way too many cars in my life but this was the easiest and smoothest experience I’ve ever had, other than wait, which is no fault of the dealership.

Arn Heggers

Bought two cars in the same amount of years. First car was purchased from Pete who went on to manage one of their stores. Most recent purchase was through Chet. Both were great to work with. The idea of a no-negotiation, hassle free car purchase is foreign in today's market. They hold true to this ideal. I knew exactly what I was getting and knew it was going to be a great price.

Calvin Eddings

Mark Miller Subaru has helped me with routine service on my 2013 Outback and they helped me with a warranty issue related to the engine. They have been great to work with - great communication, great at providing rides and transportation, nice waiting room, very professional. I really like going to this dealership. And the services performed have been great as well.

Caitlynn Kovash

Juan was great at explaining everything to me! I came in for diagnostics and they had the problem identified and told me within the hour. Juan then gave me a price break down and got me an Uber home as it was going to take a few hours to fix. When I picked it up later, the price was actually a bit cheaper than i was quoted! I love this dealership and always have great experiences.

Tim Seward

I would feel very comfortable sending my parents or my kids to see Austin and his team. Honest dealings and a very refreshing experience all around.... After a long day of shopping for a particular used car, we found the perfect car at Mark Miller Subaru. It was getting late, and we were a long ways from home. After a phone call, Austin met us with a smile and confirmed the details. We went for a test drive and determined the car was as advertised and was well prepared. Price was very competitive, so no negotiation necessary. It was a very comfortable buying experience. No high pressure and no shenanigans. Their financing beat my credit union by 0.20%. Their team stayed after closing time to complete the deal. Every member of the team came by and introduced themselves to make sure our needs were met. The car was detailed again to make sure it was perfect. Austin even offered up some new floor mats to be shipped to our house in Idaho. Every person we met was honest, transparent, and seemed to genuinely care... I could feel their excitement for us. It was like they were family. One week later and the car is perfect. No hidden surprises. The floor mats arrived in the mail even though that was only a handshake deal. Very pleased and will definitely return if given the chance.

Olga Painter1

Overall, quick and excellent service.I wouldn’t take my car anywhere else!

Marilyn Read

The service at Mark Miller Subaru is truly excellent, from friendliness, expertise and informative to arranging rides to and from the dealership. I have worked numerous times with Tom before and it is always a professional, pleasant experience. Never in the seven years I'e been working with Mark Miller have I had less than excellent service with anyone working there. I love my Subaru and knowing I can have complete confidence and trust in my dealership for maintenance of my car guarantees I will continue buying my cars there.

Samantha Canestrini

I just wanted to say thank you so much to the service / parts department for the top notch assistance and care. I really appreciate it a million. I have had the best service here already multiple times. I will continue bringing my vehicle here for all its maintenance work. And a big thanks to the ASM Joshua, Billy, Pablo, Cody, Damian, Samuel and Micah for an awesome experience!

CSSL

Awesome place that fixed my transmission. Staff was great to deal with, especially Jose who helped me out on my last visit.

Alan Vasquez

Excellent customer service. Setting my appt and loaner. Great service advisor Tom

Travis Stock

Rolled in for a quick oil change and was in and out...car washed. (adding to review) our 1998 subaru spent a good amount of time there at Mark Miller and they always did their best to fix it without spending top dollar...ultimately we sold it off and walked over to the sales department and had a great experience buying a brand new impreza for my daughter! Couldn't have been easier

Mark Evans

It took 4 months, 2 engines, and a transmission to fix our car. Fortunately, Mark Miller provided us with a loaner car (2022 model) for the entire time and kept us informed through the entire process. Everything was covered under warranty!

Alexandria J.

They picked up my vehicle. Took it to dealer. Should have had 30k mile service on it but it looks like they just did the routine oil and tire rotation. When the car was returned my front passenger tire wouldn’t hold air anymore.

Sheri Biddy

The whole experience was smooth and fast. Austin Horton and Rhett Allen were both helpful and a pleasure to work with.

Patrick Athy

There was an extended wait for service, but because of Jose’s exceptional customer service skills It was tolerable.

sa Hunter

great experience. I was going to get an UBER and return later but the service person indicated they would start on the car immediately and the work completed within about 20 min so I waited saving me time .

Michelle Chapman

The folks at Mark Miller Subaru Midtown are top notch professionals and super easy to work with. Our kiddo is away at college in Salt Lake and had some issues with their car. They diagnosed it, fixed the problem, were more than fair in pricing and processed warranty work speedily. They could not have been nicer for our family to work with. We are particularly grateful to Rachel Hixson and Tony Soria in the service department for their care and professionalism in doing the repair. We have also purchased multiple vehicles from this dealership and have been treated with nothing but kindness, honesty, and professionalism on all fronts. We look forward to being long term Mark Miller Subaru customers!

Jodie Hickman

Juan was awesome to work with! I love doing business with Mark Miller Midtown. Always a great experience!

Jeffrey Parquette

Great service and friendly staff. Very friendly and helpful. The place was clean and easy to talk with the staff.

john gygi

Everything went pretty well. I was not pressured into extra services. The Uber rides were convenient and appreciated. The service was performed timely. The only hiccup was at the end when someone went to retrieve my car and it didn't come for over 30 minutes after I finally asked about it. Otherwise, everything was excellent.

Katrina Prodnuk

Great place for service and sales. I'm always satisfied when I bring my car in.

Dallas Croft

Great customer service, Mark P and Chase both made the purchase process smooth. The STi Cafe was a great offering to a new customer as well. Well worth the 600 mile round trip. I will keep Mark Miller Subaru in mind for any future purchases.

Kat Ashcroft

I had an appointment to get tires rotated and oil changed. I dropped off car to attendant, went inside and got coffee and 30 min later I was driving away.

stacey breeze

Cassidy Follis at MM Subaru- on state street was great to work with. I had been looking at various cars at dealerships all over the SL valley for 4 months. I didn’t feel comfortable at any of them. I also didn’t feel like I was anything other than a # or a sale. I walked into your dealership and right away was greeted by a manager who put me in touch with Cass. Within just an hour or 2 she had walked me through the selection process and I had ordered my new car. The build and arrival time of my wilderness was much quicker than originally anticipated. I was kept informed of the time line and ETA of my car almost weekly. If I had questions Cass was quick at responding. Once the car arrived the “purchasing” , finance and paperwork was a breeze. Quick , easy and painless.

Clair Sleger

The pre-trip check is a wonderful way to demonstrate customer appreciation. Thank you! You always manage to get me in, and it never seems to take more than 45 minutes.

Jacob

I recently had the AC go out on my 2014 Subaru Impreza. This was diagnosed to be a faulty AC compressor which had a related service bulletin for the known defective compressor. Despite being out of warranty for nearly 5 years, the dealership worked with Subaru of America corporate office to cover the entire repair cost. This saved me a couple thousand dollars. I am so thankful to Tom from the service center and Subaru as a whole for doing the right thing and taking care of the issue. They could have done nothing, but they took care of the customer.

SKI POW

Tec that helped was knowledgeable and nice. Did a couple small things free of charge and got the vehicle done in a timely fashion. Will come back

Lori Mertz

Having worked on commercials for Mark Miller Subaru, I approached them when my current lease was ending. I learned about the Mark Miller difference - they don't negotiate and they do a substantial amount of community reach out support and donations, which was meaningful to me. I was referred to Mark Patterson. Mark was lovely and super easy to work with. Ordering my new lease was like ordering a sandwich - I LOVED IT. While I waited for the vehicle to arrive, Mark touched based once a month to let me know the status. It was just right. The car arrived while I was out of the country and Mark sent me a video of it - super thoughtful. When I arrived back we connected about picking up the vehicle and completing paperwork. I left Mark a voice message inquiring about window tinting. Ten minutes later, the MM tinting specialist called me and after a chat, he said he know just what to do. I was impressed by and appreciative of the efficient way Mark and his team used their time (and respected mine) - no unnecessary calls - succinct and right on. (The window tint too was just right.) My interactions with other MM personnel and accounting were all similar - easy. I feel like I got my questions answered and got good counsel when I asked a question. All in all I am a 100% fan! This was the best and most easy experience/process and everything about it, including the price, felt very fair. As a single woman, you cannot begin to imagine how hideous my car purchasing experiences have been - ugly, disrespectful, dismissive. Not at MM. I am hooked. Thank you!

Jessica Holt

The team at mark miller Subaru is great to work with. Everyone there is great at communicating, made me feel comfortable the whole time, and did a great job explaining things for those who don’t understand much about cars! No hidden fees:)! I would recommend this team to my friends and family!

Rachel Day

I had to have my 2017 Subaru Impreza go in for a recall as well as an oil change. My experience with Mark Miller Subaru was fantastic. When I called they were able to schedule an appointment the next day. They picked up my car from Park City and left me a loaner, but they were done with service so fast I didn't even have a chance to use it. They made the process such a breeze and were super flexible with scheduling and kept me updated the whole time. Pricing was incredibly reasonable as well. 10/10 will be bringing my car here for all servicing needs!

Terry Allen

We had an unpleasant experience with another dealer (our family had purchased 6 vehicles through them prior to this last time), Kendall M was tremendous in helping us and we now wonder why we did not try Mark Miller sooner. We were treated like family and felt like we were listened to and treated fairly. Mark Miller is now our family's dealer of choice.

Wasatch Adventure Guides

Wendell and his team completed the required work very quickly and efficiently. Wendell always makes me feel very appreciated and welcome

ToNhu Tran

They treated me very nice and professionally. They also provided an Uber ride for me and my son to go somewhere while they worked on my car. I appreciate how they called me to let me know the updates and estimated time. I love my Subaru car and Mark Miller Subaru service!

Courtney Burns

I took my vehicle in for some major engine and transmission repairs that were covered through my warranty. Tom, who assisted me through everything, was very responsive and communicated well with me through out the process. I usually am someone who tries to find the cheapest deals on repairs and maintenance, but after seeing the quality of work and customer service, I'll definitely be getting my services done here. It may be a little more expensive, but it's worth it.

Kevin Paletskih

My advisor was great and service was very fast! Their customer service is great in every department. Really nice to work with them, they are always very helpful and their prices are competitive. I service my Outback here. The work quality is always on point.

Barbara

Car picked up at my home. Loaner left with me. Driver was very polite and professional. Fuel pump replaced n/c per Subaru recall. Oil change service n/c per new car agreement. Tom called to let me know the car was ready. Car received a basic external wash which I appreciate, and was returned to my home same day. 2nd driver was very polite and professional. I probably received 8-10 text message alerts and reminders concerning this process. Seems like overkill, but I guess people are busy and you probably get stood up a lot, so I can understand your need to be proactive with communication. It appears the windshield wiper fluid was not refilled - no fluid is visible the entire length of the fluid reservoir neck. It's my understanding that all fluids are topped up as part of the oil service. What's the deal? A little radiator fluid was added - it shows about 1/2 inch above the low line, but no where near the full line. What's up with that? Why didn't they fill it to the full line? The dipstick shows oil approx 1/4 quart above the full line. Also the brake fluid was topped up to just above the full line.

Patricia Zavala

I was very satisfied with the level of customer service I received from the service manager, Tony Soria. You can tell he cares and makes customer service a priority! For people who are looking to buy a car, I highly recommend working with, Hector. He’s friendly and knowledgeable. He will make sure you are happy and will take care of your needs throughout the process! Very high level of customer service from, Hector as well!

Catherine Fites

I left an earlier review that I tried to update, but it was too late. I am pleased to say that Mr. Soria finally reached out to me and offered his apologies and promised to replace my windshield at no charge! He said that he wanted to develop a strong relationship like I had with the dealership in Sacramento. I am pleased with the service I was provided and will definitely be taking my car there for service. Thank you Mr. Soria! Your service was exceptional!

David Klein

The Service and Sales team at Mark Millers Subaru continue to surprise me with their consistent top shelf service and friendliness. I have yet to have a bad experience with them. They truly walk their talk and are refreshing to deal with regardless of the need I have.

Kenzie Makris

Anthony made the buying process so easy and enjoyable. I appreciate the expertise, communication, and attentive service he provided me with. I wasn't exactly in the market for a Crosstrek, but he showed me my options and of course when I drove the car and he gave me the ins and outs of what it was capable of, I was sold! He was great keeping me in the loop while waiting for my new car to come in, and the video of it when it finally arrived was awesome! I was out of town camping for the weekend and it was nice to see it before I could get in during the week to pick it up. Awesome experience, would definitely be thrilled to work with Anthony and Mark Miller Subaru Midtown again!

mark allen

While vacationing in Park City, we ran into some serious car problems. Josh Gathercole at Midtown Service is amazing!! Josh used empathy and patience and walked me through my next steps to keeping my family safe while making it back home safely on Sunday. Thanks so much Josh!!

Natalie Sharp

I can’t say enough good things about Mark Miller Subaru Midtown! A previous dealership ruined our brakes on our sti and we were dealing with this problem for 5+ months. We had enough and reached out to their operations director. They got us into their midtown location pretty quickly. They kept us updated every step of the way, they found the problem that was causing our brake vibration, did an oil change and did the emission all while they had it. The previous dealership chipped our brembo calipers and they had them powder coated and they look amazing. We have had our car back for about a month now and the brakes are just as smooth as when we first bought it. We are so appreciative of everyone who worked on our car and I will be taking my car to Midtown for now on and if you have a performance car, I suggest you do too.

Morgan Turner (McConkeyjr89)

Tony S is an exceptional manager and is great about listening to customer concerns. He works hard to find what's right. I would strongly recommend this service department to anyone with Subaru woes or even general maintenance.

Duggy Umberger

They were friendly, straight up, down to earth people who went out of their way to make sure I was happy with my decision. Even after I left and was already contracted, they went even further called me up, offered me a better deal and cut my current interest rate by more than half. That’s what it is to really do good business! Thanks guys!!!

John Davis

My husband and I came in today to look at getting a new car and trading in our current one. Anthony was our salesman, and he was fantastic! Explaining all our options, no pressure, answering our questions and giving advice, all around the best experience we’ve ever had with buying a car. As soon as we can get an order in for a Crosstrack we’ll be back with him! Anthony, Antonio and I really appreciate your help today, you are the greatest!

Blake Duffin

Dealer was fantastic to work with! Simple pricing means you are in and out quickly, no BS games of clear bra, VIN etching and outrageous fees. Just simple, honest, easy numbers with sales people that understand what you are looking for.

Mark Stohel

Price to finish the remote start install was half of the quote given on the phone and they quickly fixed the brakes and didn't kill the bank doing so. Great service, happy people. I recommended my mother to come get a car from this location

Eugene Szymanski

When I went for an oil change today, I saw no employees wearing masks and/or social distancing from customers, most of whom were wearing masks. The auto services they provide always seem well done. Edit: I appreciate the prompt reply by the business, understand their position, and also appreciate their offer of a different customer service interaction. Review rating improved accordingly. I maintain that anyone looking for extra-sanitary, in-person conditions should either go somewhere else or take advantage of their pickup service.

Skielar Gordon

Josh Goldsmith and his service department were fast and efficient! I went in expecting to pay for a service, but they were honest and let me know it was under warranty! Great environment and a comfortable stay, always! PS, they said 2 hours, I was done in 45 minutes to an hour!

Korin Holden

I went in for a scheduled oil change and they did a great job!

Spencer Heyward

Very Helpful team. The whole process took a while. Left with a sold work car.

Moji PSX

I absolutely had the best experience buying my Honda Civic from this dealership. The salesman Hector was very informative and polite. The manager Lance was professional and easy to work with. I highly recommend this dealership if you want the most respectful and honest service.

Justin Stephens

I had the pleasure working with Anthony Swenson purchasing my new to me 2016 Subaru WRX. Mark Miller Subaru was the definition of top class when it comes to new and used car dealerships. Other dealers claim a zero pressure atmosphere but fail to live up to that reputation. At times where other dealers would spend half an hour going from salesman to manager, time and time again, Mark Miller will give you the most for the money with no games. Literally, no games. Up front and honest, no back and forth, relaxed and professional is their approach, and if you could believe it, it works. If you are on the fence about where to start your next vehicle search, let me go ahead and save you some time and point you Mark Miller's direction, as it will be your first and most likely only stop in finding the vehicle that fits your needs at the price that is comfortable for you. I'll be a Mark Miller dealer lifer here on out, thanks for the positive experience.

Steven Good

Alex Cosma, our service advisor, provided exceptional communication and customer service through an extremely frustrating repair for my 11 year old Subaru. He went above and beyond to make sure I was happy. Well done Alex and team!

Bill Hooper

I was in for a straight forward 105k mile service & tire rotation. When your team was rotating the tires they found a nail in one of them (it must have just happened because the low pressure light hadn't come on) and just took care of it and fixed it. I appreciated both their noticing the issue and the action to repair it without a big fuss. I've been very happy with your company's service ever since I bought my Outback, my first Subaru, nearly eight years ago. In my opinion you are the best dealer I've ever worked with, and when I'm ready to be in the market again you'll be my first stop.

Michelle Degeus

I needed help with a battery for my fob. The gentleman was very helpful and helped me with the service department as well.

Megan McIntyre

Always a great experience here. Tom stayed late when I couldn't get to my car in time. They also double checked that I needed the repair I was in for. I even got a dog toy and a treat for my dog while we were there!

LaRetta Arabasz

Always good to come to Mark Miller's Midtown Service Center. Feels like being in a comfortable place where you know your car will be taken care of in the best possible way. I appreciate the consistent courtesy of employees, as well as their desire to service my car as quickly and efficiently as they can.

Sepherah Hale

Shout out to Jose Maupome! So many people in the professional industry act so fake, but he had a perfect genuine demeanor about him! He works in the service department and made getting my 2019 Subaru Legacy repaired a breeze. Thank you for your honesty and kindness!

Stephanie Stiles

Steve Page was so helpful as we traded in our Forester for an Ascent. He was so kind, answered all our questions, and was extremely patient. It was a pleasure to work with him and everyone at this location!

Pamela Weldele

I brought our Outback in for an oil change and tire rotation. I had an appointment at 1:00pm. It was finished by 1:15. They washed the car and made it sparkle. The service people were very friendly and answered all my questions. I felt safe from the virus the whole time I was there. I am very happy with my Outback and the wonderful service I get at Mark Miller Midtown.

Devyn Hannon

Not usually a review-writer, but couldn’t have had a better experience with Jose. Car problems are a generally annoying issue & Jose was kind, honest and thorough enough to find ways to save me $. Will absolutely be back for all future services and purchases (after some negative experiences at another large Subaru dealership in town)

sherry brinkerhoff

I brought our Outback in for an oil change. I had an appointment at 10:00am. It was finished by 10:20. I was extremely happy. It minimized the amount of time that I was away from work. The service people were very friendly and helpful. I also spent a few minutes with the Sales Concierge as we had purchased a Legacy a couple of weeks ago. He was very helpful. Thank you for the outstanding service.

Joe C

Used Subaru's rental program for the first time. Painless experience! Pick up and return was super easy and no surprises on the invoice. Rental mgr Brian was very helpful and a pleasure to work with. 2 thumbs up for the entire process!

Christa Gutierrez

Comfortable, clean waiting room. I was grateful to see that they had kindly also vacuumed my car -- being pregnant i was not looking forward to that task.

Aimee Charlton

My husband and I LOVE Mark Miller Subaru. Over the last 4 months we have had stuff done to our car here and we always said, if we needed a new car, these guys have our business for life. Wouldn't you know it, our car was totaled 2 months after we went to get some work done. The collision center was just so so good to us. Juan is the man! So, this week we will be buying our car from Mark Miller Subaru. I am beyond impressed how professional they are. By the way, my husband LOVED the coffee! GO HERE, SHOP HERE, you will not be disappointed.

Anthony Diep

Loved this dealership. Hector was great, transparent, and chill. He was willing to answer any questions I had! As a first time car buyer, the process went through smoothly. If I wanted to buy another Subaru later in the future, I would definitely do it again at this dealership. They are the best!

Theresa Nored

Scheduled appt to be picked up at 9 and returned within 2 hours. Wow I thought. THey picked the car up on time but then I was told when they were finished they couldn't return it until 2pm. After I text back and said I would have scheduled differently if I had known, they bought it back to me. Also the text said the service came with a soft wash, not sure what that means, but my car was not washed. I'll probably go to Murray location next time.

Vickie Smoot

Bought a new Outback yesterday from Mark Miller Subaru. It was a very positive car purchase. I dread the "game" of buying a car (my husband won't even come with me because he hates it even more), but this was a very laid back, no games experience. Chet was the guy who helped me out and he was super nice, positive, personable, went the extra mile for me, and I trust him. He even put some personal finishing touches on my car while they were detailing it for me before I drove it off the lot! It was honestly the best car purchase experience I've had. A darling girl who is an expert at all of the latest car technology sat in the car with me for over and hour and taught me how to use all of the cool safety features, touch screen, etc., and said she will follow up with me again in a couple weeks to make sure I'm completely comfortable with everything. Even offered to come to my house! I didn't feel pressure ever here like I did at the other dealership I checked out. The price here was low and they gave me some big discounts. Very pleased. This is where I brought my former Subaru for service most of the time because I like their service department. Chet, thanks for helping me buy this beauty!

David Jester

Arrived in SLC over Thanksgiving from out of town. “Check Engine” light came on. Able to make appointment and get emission canister replaced. Customer service was fantastic. Dealer provided transport while car wad in for repair. Cost of repair was very fair.

Ashly Pratt

It's the only dealership I'll ever buy anything . Your the first dealership I've bought my own car all on my own with and classidy is the most amazing person and everyone else I had the pleasure of dealing with was nice and helped in every way possible .

Nataliya G

Every visit to Subaru is satisfactory: efficiency & professionalism over the top. So far, every member of the team was really outstanding and provided an excellent service. It was the right decision to choose Subaru.

Hiroko Hashitani

Everyone I talked to has been friendly and transparent with information. It was refreshing after being disrespected at some other places (not Subaru). The sales person (Max), the finance person (Doug) were very patient with me and willing to show different options to consider. The concierge persons (Chandler and Ryan) have been very helpful and encourage me to reach out if I any questions regarding the car, maintenance, services, and more.

Art Hupka

As always, I was quite satisfied of the service provided by Mark Miller Subaru from the 'making an appointment' to the 'check out' process. All service was completed as expected and left in a nice cleaned vehicle.

Loretta Beaty

I am just SO grateful I bought a car here. From buying to the service experience...it is phenomenal at every touchpoint. I've never felt for safe and trusting when it comes to CAR stuff. I will never take my car needs anywhere else

Steve Yorgason

Compared to other dealerships I have been to, Looking at you Young Subaru, it was a great experience from start to finish, other than one minor annoyance. To start this is in the middle of a massive shortage of cars so availability is limited, so anything related to that is not counting against Mark Miller. My wife and I went in looking to trade my old Crosstrek in for a new Sport model. The salesman, Paul, was great to work with, low pressure. He helped us find a model with the color and add-ons we wanted that was already in the pipeline on the way to the dealership, which cut the wait down to half what it could have been. Paul kept us up to date on the shipping status and when it arrived. Comprehensive walkthrough of all the new features of the car and everything. They had a very competitive offer for my old car, which we had shopped around to see the best deal we could get. And he was able to schedule parts to be installed later that we had ordered with it. The installation process was simple, and came with free pickup and a loaner while they installed the items. They even had a tracking app for watching as they drove my new car to and from the dealership. The one downside was the Finance department. They were quite slow, especially considering they have such limited number of cars to sell right now. and the finance person tried fairly hard to push an extended warranty. Said warranty would have ended up costing over $10,000 over the life of the loan. An extremely excessive amount, especially considering out car insurance covers a portion of the items he was trying to sell. If not for this attempt at what is almost a scam they would have gotten 5 stars. It wasn't enough to keep me from going back, especially since Young Subaru is so bad on all levels, but I will always be cautious about the finance department and their attempted overpriced upsell.

Casey VanVleck

I just purchased my 2020 Subaru Forester from Tony at the Midtown location. I have spent months of searching for the perfect car that not only checked all the boxes but was a great price. I cannot speak highly enough of the swift process, friendly service, and their commitment to ensuring I know ALL THE FACTS about not just the process but any modifications I was considering doing to the vehicle. I live 10 hours away and was able to complete the process from my house!Tony gave me a tour of the car via FaceTime and showed me anything I asked, he even simply turned the car on so I could hear the engine, when buying a car so far away I wanted to ensure there was no knocking even though the car has a warranty. The price was amazing and no back and forth on negotiations. I flew in and was greeted with what I imagine to be smiles(mask hinder actually seeing them), it was detailed and filled with gas. The great staff set me up with a tour of the vehicle and paired my phone and ensured all my questions were met before sending me off for new adventures in my new vehicle. I will be returning for our next vehicle, it was well worth the trip! Thank you Mark Miller Subaru- Midtown for everything, and the letter was nice to return home to!

Lisa Ward

We finally bought our first Subaru last week and were so impressed with the Mark Miller experience. Steve Page greeted us as soon as we arrived. We felt like he really listened to us and what we wanted instead of trying to upsell us. Mont in finance was also awesome. He took the time to explain everything thoroughly, broke down numbers clearly and didn’t rush. They also have an awesome snack bar! This was the best car buying experience we’ve ever had and look forward to buying another Subaru in the future at Mark Miller!

Maryana Wright

I'm so glad we ended up there after shopping for a couple of months and experiencing a few other dealerships! The staff and customer service blew everyone else out of the water. Not only they were attentive and kind to us, they were super friendly to our children. Each one of them left with a balloon and a stuffed animal, they loved it! haha The whole process went smoothly and we ended up with the perfect vehicle for our family. Highly recommend them

Dylan Anderson

This was my first visit with Mark Miller Subaru and I was very pleased with my experience! Everyone was so friendly, helpful, and made me feel well taken care of. I also loved how they vacuum and wash your car for you after it is done being serviced! Everything was very efficient and easy. I look forward to going back for future service needs.

Isaac Hall

Incredibly professional and efficient. The texted/online information and ability to quickly mark yes or no to suggested work was very helpful and easy to use. I might be able to get things done elsewhere at a slightly lower price, but knowing that everyone there is trained and qualified provides a level of reassurance that I don't always get from other shops. I also really appreciate that you'll provide an Uber at no additional charge so I can still make it to work and then get back to you in the evening. That's honestly the main reason I've gone back to you.

Lindsay Bennett

Bought a car here over the weekend and had such a great experience! I was dreading buying a new car because I didn't want to do it without my dad there to help me negotiate and haggle. Plus, I was worried the car dealership would take advantage of me being young and a woman. I was surprised to find out Mark Miller Subaru does not operate like this! They price their cars fairly, so there is no negotiating needed. They are also 100% upfront about all the costs and don't try to surprise you at the end by adding on a bunch of fees. They show you the price of the car, how much state taxes will be, doc fee, and registration fee so you know exactly the cost you will be walking out the door with. It was such a pleasant experience! Pete was the person who spent the day letting us test drive cars and walking us through the whole process. He was very kind, did not pressure us whatsoever, and made the whole experience memorable. Highly recommend coming here.

Brent McDonald

Great experience buying a used car here for my daughter. No games. Listened to what I wanted and didn't try to sell me anything more. I went out on a limb and bought the car with the promise that they would fix an issue with the paint on the hood. I was a bit nervous, but it turned out exactly as they said it would. Tony went above and beyond to help us out and was great to work with. When I took it to my mechanic to double-check, he said it was really unnecessary since Mark Miller does a full inspection we could trust and the car was in great shape. Super happy all around.

Matt Phillips

I had a great experience here, and I got the car I wanted with minimal hassle. Zach was a great salesman without being pushy or deceptive. He knew the car really well and helped me test out all the features, and checked in with me throughout the process to make sure I was happy. He also was easy to find and took me seriously as a customer right away. They gave me a great deal on my trade, got me access to a solid and affordable warranty on a used vehicle, and found me a good rate on financing even though I didn't have perfect credit. At every step of the way I felt like they dealt with me honestly and fairly. Highly recommended.

Martin Oscadal

The inspection of the car was through and the customer rep showed me what on the car what was reviewed and what was done to address the issue. The regular service was performed timely. The waiting room is comfortable and the free soda and snack was appreciated. Customer service approach is better than the Subaru dealers I have utilized in New York State

Margaret Chapman

I set up the appointment through a chat on your website. I was told that someone could come to my house, pick up my car, and leave a loaner car for me at no charge. It went very smoothly, and my repaired car was brought back to me about 4 hours later. It was very impressive!

Josh Wasden

We've been going to Mark Miller for 13 years for my wife's vehicles. They are always excellent, quick and professional. Showed up because we had a tire issue and were there for less than an hour even with them having to run to another dealership to get the tire we needed.

Frankie Tibbitts

Honestly the best car buying experience I have ever had. Paul was so kind and patient even though he was really busy and very hungry. I am a healthcare worker and their VIP pricing was wonderful. I loved the fact they didn't haggle and they didn't try to sell me things I didn't need. I would recommend Mark Miller to anyone. They have made this experience truly amazing.

Michelle Jackson

I cannot recommend this dealership enough! They are amazing! I bought my first car on my own here and everyone from the sales team, sales manager and service technicians were helpful. I received a really fair price for my trade in as well. I live 4 hours away and Doug and Mark from the sales team responded immediately to my concerns to the issues with the first car and recommended bringing the car back asap. It was a comforting feeling to know that once the issues of the first car was known, this sales team didn't want a sour taste in my mouth and put me in a new car. Everyone is super friendly and makes you feel relaxed in what can be a stressful time.

Kayla Maestas

Staff was friendly and explained stuff thoroughly. There was no pressure when looking or test driving cars. When something wasn’t available (with the given inventory shortage) they gave multiple different options on different routes we could take. I’ve already told a few close family and friends how great my experience was.

Molly McCleary

I brought my car in on advice from a different shop that my front brakes needed replacing. The team at Mark Miller did a thorough check and informed me I had around 10,000 miles left. I greatly appreciated their honesty and will take my car back Mark Miller’s service center in the future.

Cameron Harkin

Mark Miller Subaru really is fantastic. After being in an accident which totaled my old Subaru Impreza, we upgraded to an Outback and the service could not have been better. Other dealerships we've been to around the US previously have been excessively pushy and created a stressful shopping experience- Mark Miller wasn't that at all. Anthony, our original salesperson we worked with, sent a text to check up on us to see if we needed anything from him, but no hounding phone calls! No pressure to purchase the most expensive vehicle on the lot! We ended up working with Max for all of our paperwork, and he was great. The whole experience was not what we expected, and that was for the better. Thanks, Mark Miller Subaru, and staff, for making our buying experience really a great one! If we're in Utah the next time we need a new vehicle Mark Miller will be where we go.

Kameron Magnuson

I had a great experience with Mark Miller Subaru and the staff there. I contacted them about a Crosstrek that they had just sold and they went out of their way to find me the same model and color from a different dealer. Sheryl was my initial contact via the text option on their website. She was very helpful and able to get me in contact with Hector. He was great to work with, very knowledgeable and friendly. When I decided to go ahead and get the car I booked a flight up from Southern Utah and Hector arranged for Cass to pick me up from the airport and take me to the dealership. Everything went super smooth and was very low pressure. No hidden fees or surprise numbers when it came time to sign on the dotted line. When all the paperwork was done Cass took the time to run me through ask the features of the car and how to work them. Overall great experience and will definitely be a return customer! Thanks!

Scott Kingsbury

The highest praise I can give Mark Miller Subaru Midtown is that, we used to own a BMW. The Subaru is a superior product at a better price. Everything about the experience was five stars. We are a two Subaru family now!

Tyler McClure

I haven’t had a bad experience at Mark Miller Subaru. Tony has been helpful each time I’ve been in for routine maintenance, and another time when he didn’t need to be helpful. Josh G. went above and beyond in helping me with an issue I had which will make my upcoming road trip significantly more enjoyable! I can’t thank you enough!

Nikki Julian

Austin Horton & Josh Goldsmith are great!! So helpful and I LOVE my new car!! My first Subaru and just such a wonderful experience all around! 😁🥳 …

Elaine Brown

I recently had my Subaru serviced at mark miller Subaru midtown. There came to my home , picked it up, and left me a loaner, then brought it back the next day with all of the work done. I appreciated their promptness, professionalism, and integrity. I live a fair distance from the dealership, and this service made it easy for me to have my car taken care of, and knowing it would be done right, without taking hours out of my day!

Samantha Ritter

Great experience! Fast, transparent and took great care of me from start to finish. Needed some help figuring out some new tech on my car after purchase, my salesman Victor was on it and made sure I was in good hands with Seth. Seth walked me through my questions and made sure I was comfortable and knew all the bells, whistles and upgrades I had on board. They even took care of a squeak that made an appearance and let me know the cause and fix for the issue. I drove away in a freshly washed and vacuumed car, with a smile and more knowledge and comfort than I had driving in. Great team, great customer service and a great decision to buy with Mark Miller.

Nadine Oblad

I brought my 2008 Subaru Legacy in for service yesterday and I was pleasantly surprised by their quick service. I got an oil change and a multi point inspection, along with two other odd-ball requests of my own (I asked them to put my license plate on my car, and also to fix a panel that had fallen off), which they granted assistance with without hesitation AND without any extra fees. Even with the added objectives, they had finished all of the service WITH a nice car wash in less than 20 minutes! It was wonderful! The service staff was friendly, kind, and thorough about the results. I'm a happy customer!

Fred M Paulson Jr

Comment: Last year's cost for an emission test was $35.00. It is now $55.00. That is 157% increase. Inflation has risen to 9.1%. What do you do differently that justifies an increase of 157%? 35 X 1.57 = $54.95.

Tracey Garner-Hansen

I was referred by a friend. I have a certified used 2020 Outback purchased through a competitor. Only because they had the actual car on the lot. I loved the experience that I had at your dealership when looking for a car. My friend also purchased through the competitor. She had a very negative service experience after her purchase. With that in mind, I transferred my service to you. Extremely happy with the service. Timely, friendly, worked with a third party for windshield that went flawlessly. Thank you, Tracey

Jackie Devlin

I had to wait a little longer than I expected, but the waiting area is so nice it really wasn't a big deal

Sarah Fender

We had a really great experience and felt so comfortable the whole time. Matt Hendry was our sales guy and he did such a fantastic job giving us all of our options and always making us feel like a priority. The follow up care from Subaru is just an added bonus!

Bradley Cannon

What a remarkable experience! My salesperson Doug was helpful and *patient* in helping me find an affordable car that met my wants/needs. Carlos also checked in on us regularly to offer refreshments or additional assistance. I truly appreciated the attentiveness and obvious concern for what was in my best interest. I was in and out in two hours, much faster than I anticipated. I STRONGLY recommend Mark Miller to anyone looking for new or used vehicles! Thank you!

Samuel Pitts

I highly recommend the service department. I have serviced my car at the midtown location for 11 years. Whether it be a standard oil change or a major matainence/bigger repair, I have always trusted the work preformed by knowledge technicians and the service writers. Plus, the turnaround time has always been very reasonable. A efficient service department always represents the overall quality of a dealership in my eyes.

DLB

The very best experience you can have buying a car. I say this having spent 2 months car shopping and going to 10 different dealerships. I wish we had gone here first! No sleaze, no tricks. I am so grateful such a dealership exists. It restored my faith in humanity after having had it chipped away at the other dealerships. We worked with Paul Whitehead and he was very pleasant, and down to earth. We got a great deal, it was a quick process (you don't get passed from one person to the next for each thing and don't have to sit around while they keep pretending they are going back to talk to the manager again to get you a "better deal"..ugh). The follow up on service and how they go over all of the car features with you- and then follow up and offer a concierge to meet with you at the dealership or at your house, to review them or address any questions that have come up, was another example of their commitment to positive customer experiences. They are also very involved in service to our community, including animal rescue-so great! This dealership connects with humanity by doing things a little differently. This aspect was totally missing from every other dealership. It was honestly...refreshing.

Juana Hammoud

Staff was extremely nice. I had a recall on my airbags, got them fixed for free. And got a nice loaner for a few hours while they serviced my car. They also provided me and my friend with a free soda and coffee which was very nice. They have books, free wifi and couches if you need to wait on your car there, and a cute little cafe. Thanks guys for your awesome service and for washing my car! Much appreciated:)

Marco Ramos

Max is a great person that took care of us and answered any question we had. Doug was very informative with the additional packages we added on. Chandler was awesome at explaining the how the tech worked both in and out of the car. I would not hesitate to refer friends and family to Mark Miller Subaru Midtown!

Leslie Crawford

Service on my car was so easy thanks to Mark Miller! A very nice gentleman came to my home, picked up my car and left a very nice Subaru Outback for me to drive. The next day, a super nice woman came to bring back my car. It was so easy and safe...I didn't have to wait for hours in a waiting room and could continue working and living my life. Thanks Mark Miller...I made a great choice to buy from you!

Mike McDonald

Everything was great. We purchased a car that was only available outside of the State of Utah. At no point were we told "that's going to be impossible." Instead we were told, "it may take a little time, but we can get it done." We were given general time lines of how long things would take (finding the car would likely take several weeks, once located delivery would take 1-2 weeks, etc.) and the actual time lines far exceeded the general time lines that we were initially given. I appreciated the honesty in relation to the general time lines and I believe these time lines were exceeded because the staff at Mark Miller worked as a team, using their connections around the country, to quickly track down the car that we wanted and to get it shipped. Doug was our sale person leading the team and we're very appreciative to him and to Mark Miller Subaru for helping us through our purchase.

Jack Quintana

The valet service was great, more especially the pickup by Tyler and the drop off of Melinda. Both were very professional and courteous as well as being detailed in their efforts to take care that my vehicle was serviced and returned in good condition. Please thank them for me. Jack

Daniel Rose

We just purchased our second Subaru from Mark Miller and the experience was fantastic as it was last time. Straight-forward deals with ZERO games or hassle. Mark Patterson and Anthony were incredible - true professionals in every sense. Mark Miller is like an oasis in a desert of car buying - truly refreshing. I actually enjoy buying a car now and will be back next year! Save your sanity and time and GO TO MARK MILLER SUBARU FIRST.

Kelon Crawford

This was my first experience buying a car on my own, (my previous one lasted me 18 years,) so needless to say I was a little apprehensive that anything or anyone could surpass my previous vehicle or my car buying anxiety... well.. these guys did it. Zach Carlisle was amazingly helpful and empathetic to my situation. He helped me feel at ease and like I was being treated like a real human as opposed to other dealerships in the area. Props to you dude. Jeff Miller was also outstanding; I was in and out with my purchase in less than an hour and the customer service was excellent. Thanks to Mark Miller Subaru.. wasn't sure that I could love a Subaru, (only because my Mom had one when I was growing up).. but so far, I do. Side note: I really appreciated their COVID 19 measures. Thanks everyone. Love my new car.

Tessa Karrington

They are always so helpful and kind. I never feel like I’m being pressured into purchasing anything.

Jennifer Peterson

We had such a great experience working with Cassidy. She is so friendly and knowledgeable and willing take whatever time needed to answer questions. We have been highly recommending Mark Miller Subaru to friends and family.

Donna Gelfand

Great service but minor problem with huge SUV loaner that barely fit in the carport. I inched it back a couple feet to get the garbage can put for pickup but left it in the carport because it was too big for me to drive. Return driver finally managed to extricate it with only minor damage to downspout and possibly also a sprinkler head that has disappeared.

Tedi Sullivan

Overall good experience. Service was completed sooner than estimated and the waiting area was nice and staff was very friendly. The only reason I can’t give my experience 5 stars is that the technician left a spotlight wedged in under my gas pedal. I noticed the pedal felt a little strange and discovered it when I arrived home. Luckily it didn’t cause any major problems but definitely could have resulted in an accident had it slipped from where it was placed. I did appreciate that Jose called me to follow up because the technician thought he may have left it there so I did drive back the next day to return it. I know mistakes can happen but please make sure your technicians are being mindful and making sure they’ve removed all of their tools before sending the car on its way! I was lucky but someone else might not be.

Ana Karen

Nice people. Anthony (sales guy) and our finance guy were awesome and answered all of our questions/concerns. Calling for service can have good days where it’s easy to get what you need and other days they can’t find an account or it’s hard to talk to service. The lady (don’t know her name) is very helpful and nice. Bought a car about over 4 months ago and I already have to replace the battery after they told me the battery didn’t have to get replaced(few days prior to getting it checked out). Frustrated with it because I didn’t have a car for a few days since it wasn’t working but they couldn’t do anything for about a week since service was short on staff. I had to leave town but later that day they called me to tell me my battery had to get changed and they were waiting for my approval on it. Also frustrated that it’s costing me more to have a used car than if I were to buy a new car since extended warranty only covers electrical issues. Extended warranty only covers 100$ for towing services so had to pay the rest out of pocket. Overall, I like this dealership (way better than Nissan right across the street) but I probably won’t be buying a used car from here.

Luca Liechty

Edit of review: Despite this issue being 2 years ago, I was reached out to by a manager from Mark Miller and they were able to remedy the situation. Thanks for going above and beyond. Simply awful!!! I have a 2020 Subaru Impreza and the brakes started to screech so I took it in for maintenance and they didn’t fix the problem. I called to complain and was talked down to by Josh Gold Smith who is a manager and extremely unhelpful. After going to the dealership for the second time they said they sanded and greased by brakes. Two days later they are screeching worse than before. If I was not tied to this dealership by a lease I would never come back again. Every single employee here is SO rude.

steve ferguson

My experience with Mark Miller Subaru was great. I took my wife's 2019 Forester in to get a slow leak repaired in the driver rear tire. Nice waiting area, where I was kept informed and offered complimentary coffee. I was in and out in 45 minutes with no charge under warranty. I was already familiar with this kind of quality service with Mark Miller Toyota for my 2018 Prius. I saw the same great customer focused culture in both places and appreciated how similar they were. Same commitment to clean environment in their LEED buildings in both places. If its Mark Miller its right by me. Thanks.

Caitlyn Ferguson

Great customer service by Jason Murdock and Rob? (Finance manager who used to do service). Communication was great, service superior, and I love my car! I went to Nate Wade previously and had a way better experience at Mark Miller. Highly recommend!

Thomas Christopher

Great service and kind people to work with. Sales Rep: Matt Hendry I like it when Matt laid out facts of a used car purchase that I inquired about. Showing me paperwork with estimates and costs goes a long ways with me. No high pressure sales, Matt was easy going and on point. Thomas C

Erin Catchings

One of best car buying experience we have had. We knew driving down that they wouldn't have our car that we wanted on the lot....but we still wanted to test drive an outback to make sure we liked it. While we were out on the test drive they found a car for us that other than color was exactly the car we wanted so we were able to drive it home that day. The whole process was super easy....and zero pressure. The entire staff that was part of our sale were extremely knowledgable too....super impressed! Highly recommend this dealership!!

Josh M

Me and my wife leased a car through Cassidy at Mark Miller Subaru. It was an excellent experience. Cassidy made sure we got the best deal possible and guided us on various decisions without making us feel pressured. You can tell the staff really believe in the product they sell and it goes a long way. About 4 days after getting our car, we had an incident that Cassidy and George quickly took care of. They truly went above and beyond. I can't recommend this dealership enough!

Chris Walden

We have bought now six Subarus from Mark Miller. Curtis has sold most of them to me and does a great job working and coordinating efforts to make the experience non-pressured and satisfying! Thank you for our new Ascent…

Jim Braden

Once again, our experience at Mark Miller Midtown was a great success. Our new Crosstrek is our third Subaru from Mark Miller, including one lease. Chet Schneider and Jon Barber made the process easy as a bonus made our canine welcome in the business office. Great car, great experience.

Heidi Hall

We have rarely used a dealership for our vehicle service because of the perceived inconvenience. We had to in this case because of a recall fix. I'm so glad I did. Everything from their attentiveness first thing in the morning, to a comfortable, work-friendly waiting room environment, to the shuttle service to/from work, to the text-link with recommended service items ... everything from beginning to end was fantastic. Well done.

Grace Cushing

I had a very positive experience at Mark Miller recently. The rear suspension on my 2014 Forester needed replacing and they were extremely helpful throughout the entire process. Wonderful customer service and I am very happy with the repair. Rachel was very personable and made getting my car fixed as enjoyable as possible! Thanks!

Kathy Winkley

Things went really well. Our car was picked up and we had a rental car while the airbag was getting replaced. Once completed, we received a text that the car was done and scheduled a pickup time. Our car was brought back to us. Everything went smoothly. Thank you!

SK

Excellent experience with the Service dept. on 4/27/18. Recommended, definitely. Bottom line: If it has to do, with your Subaru, go here first! :) I finally got my ‘05 Legacy in to Mark Miller Subaru ( Midtown store) a few days ago for the passenger airbag recall. Everything went well, and everyone I dealt with was friendly and professional. They even washed it, which was nice. I have also worked with the sales department and the Collision Center in the past and have never had any problems. For me, they have been “getting it right” (quite refreshing these days)

Kelsay Cook

Last year I was with Pete for a while looking at an Outback. I ended up getting a different Outback from. Southtown, but the whole experience with Pete was great! Unfortunately it turns out my message to him that I went with a different car never arrived so I feel kinda bad. But anyhow, I enjoyed my exp with Pete. I recently went in to get a paint pen for my car. Turns out the first one is free if you purchase a car from Mark Miller Subaru. So that was great! I don't know if there are any other benefits, I do wish that I knew about the benefits.

jean halley

I appreciate the attention especially since I'm from out of state. It was also appreciated that I wasn't charged to top off my oil and give my Subaru a trip check

pauline anderson

It was time for an oil change. Damian Ferrel came up to check in my Subaru Crosstrekk 2015. He invited me to have a seat in the waiting area, before I walked away, he noticed my mileage was close to the 30,000 mile service. He asked me if I'd like them to do it, as they had time to do so. I jumped at the chance because my husband had a surgery the following week, and time was tight for me. He asked me if there was anything else I could think of that the car might need them to check out. I told him I was struggling at times with turning off the car, it would stick and the key would not budge. I had it checked a few times over the years, it never showed anything. I brought the car new and it had happened several times. This is my first time owning a Subaru, I just chalked it up to maybe it was something I was doing wrong, because it was only happening at random times. Damian told me it'd be a longer wait to do the service that was due. I agreed. He came into the waiting area, and gave me updates as to the progress. It was past closing time, he told me the NEW part that they were to install was cracked, they'd have to send for the part from South Towne in the morning. He offered to call me an Uber or give me a ride home. He said they'd repair the car first thing in the morning and let me know the progress as they went. As promised he phoned the next morning, giving me a progress report. Around 11 a.m. Damian drove my car to me. The car was clean inside and out, the repairs made. I was expecting a bill of around, $940. I was given an invoice with a charge of $504.43 Because of the long wait, the faulty part, and keeping the car overnight, Damian spoke to his manager, they agreed to do a goodwill gesture and give me a break on the cost. No one at your dealership could possibly know what a blessing this was to me. My husband has a blood cancer called, Multiple Myeloma. I had to retire early to become his fulltime care giver. It of course is not the life we had planned together. We aren't special, we know that bad things happen to good people, the rain falls on the just and the unjust. But as of late it feels like we've had a lot of rain! With this world pandemic, my husbands health, life can be a real struggle. This signal act of kindness, was seriously such a big blessing in my life. Your employee, Damian Ferrel, could not of been kinder, or more professional. You need to hang on to such an outstanding young man. He is good for your business. So Thank You for taking such good care or you customers!

Stephanie Monasterio

I stopped by here after first stoping at Nate Subaru a couple miles away. John at the other Subaru place was so rude and condescending that I opted to not have service (just an oil change and some new wiper blades) and drove off to Mark Miller Subaru a few miles away. WOW! So glad I did From the first interaction with Dilion I knew it was a good choice. I was treated professionally, warmly and I wouldn’t hesitate to come back. Charges were clearly laid out and relayed to me before doing the service. He offered to find the best price for the service. which I asked at the other one and was told if I didn’t’ bring a coupon there was nothing he could do.-Ah, Ok, I realize you don’t have to do something, but at the least John’s delivery could have been better. At best I would have walked away with an overpriced service from a rude rep.) One of the reasons I did all my service with Lithia Subaru of Reno is because Misty was such an amazing service rep. It was worth it. It looks like Mark Miller Subaru understands this important link to building repeat loyal clients. Afterall, if your first touch point experience isn’t great, you can just drive away and onto something better like I just did. Keep up the excellent customer service Mark Miller Subaru staff!

Van Marshall

My wife and I were so thankful to find Mark Miller Subaru Service Department on our 7000 mile road trip across America the beautiful. Rachel and the technicians at Mark Miller provided excellent and efficient service in our hour of need. They are a very busy Subaru dealer and were able to fit us in on short notice on a Monday afternoon and complete the repairs within 4 hours. We are so grateful to them and to the Subaru Customer Service Representative for all their generous and professional support to us while we were traveling 2200 miles from home. We are big fans of Subaru and of the good people at Mark Miller Subaru in Salt Lake City, Utah. Many, many thanks to all of you!

Kevin C

The manual transmission of my Impreza broke down back in May as I was cruising northbound on I-15. Traveling from California to Southeast Idaho, my best hope before the sun set was to get the car towed to Mark Miller Subaru. That next morning, I was able to work with Jose on the diagnostics of my car. The timing of all this was hectic because I had to travel to the PNW for work for the two months. The crew at MM Subaru made a discovery that the transmission and not the clutch is heavily damaged and there were no replacement part available. The team there allowed me to have my car kept there, and also quickly worked on the outstanding recalls for my vehicle. With such circumstance, Jose's manager agree to let me find, order, and ship a compatible transmission to MM Subaru. Within two to three weeks, I was able to get my transmission in from another Impreza out of Massachusetts! Having to put in further work, the team at MM Subaru discovered that I'd need a new set of flywheel and clutch combo as well, but won't charge me extra for labor since it's part of the work to remove the transmission. Once again, I had to order my own parts because my vehicle is so outdated that those parts are not readily available. From start to finish, along with various repairs, my car needed two months of work to get back safely on the road. The process could've been so much more difficult if it wasn't for my advisor, Jose, with his clear, attentive communication and understanding, and the team there allowing me to order in the discontinued parts for such laborious repairs. Huge thanks to this shop, and I highly recommend them!

Andrew Allred

I have to say I’m a huge Subaru fan, I just love the cars. I have worked with these guys on and off for warranty repairs and recalls. They have done a decent job historically and I felt my car was in good hands. My most recent experience with them has resulted in the loss of by business indefinitely. They repaired some recall issues and after the fact dropped my car off at my home. The car sat for 2 days and when I went to turn over the engine the power steering was out (it worked without issue beforehand and steering wasn’t part of the recall repairs). I reached out and they suggested I tow the car back to them at my expense unless they deemed it there fault, then they would pay back the tow. $65 and one odd tow drive later the repair was completed and even though they had torn the car apart on the initial visit, including engine removal, they refused to compensate the tow. Pretty disappointed to get a non drivable car out of the shop after a recall and then pay to have the car towed back at my expense to tighten a loose cable... Update: 3 months later I am still having issues and was able to hash it out with management. The car is currently in with them will continue to update.

Allison Ottley

Absolutely phenomenal experience. We came just to gather information and left with a car, but not because we felt pressured, because WE decided! I have never before had an experience with a “sales” person in which I didn’t leave feeling violated. This experience in EVERY single way has changed my relationship to car buying, and I applaud Mark Miller and its mission, including treating us like family, solar powering their lot, making sure we’re fed while going through the process, and leaving us without any doubts at all that we made the right choice. We are beyond grateful!

Dirk Mitchell

The best dealership experience I have ever had. The staff here is amazing the service department takes great care of our Outback and while they are thorough they have never tried to sell me something that wasn't needed. We bought our car there and it was a great experience, we got a great deal and there was no pressure to get something we didn't want. The cage is great as well for when your getting your car worked on.

Stacy S

Awesome service from start to finish. I went to Mark Miller Subaru (not even looking for a Subaru) because of all the good things I have heard about them and I have not been disappointed. I have had to take my Subaru in a few times because of some windshield issues and the staff is awesome in the service center as well as in the actual dealership. I'm really glad I bought my car from them because it has been a really great experience. I would especially recognize Tony, who sold me the car because he genuinely cared about my specific needs and wants in a car and found me the PERFECT car, and Justin, who has been so helpful in the service center! Thank you guys! I have truly appreciated the experience.

Robert Evans

It was amazing and had no issue's, the staff is very kind and patient.

Mike Reed

thank you for getting me in for the recall / warranty work. Your team we're more than helpful letting me drop off my Crosstrek the night before. and getting me an Uber ride home. right at 6pm. I know it wasn't convenient for them. but it made my life so much easier with my swollen right broken foot. and my follow-ups appointment with my orthopedic doctor the next two days. I am really grateful for your looking out for me. that is why I keep coming back

Cindy Montague

I took my car in for the 6,000 service and from start to finish it took less then 20 minutes. I am in awe at how well this business is ran, and enjoy watching how productive employees seem to be. Customer service is phenomenal and are very pleasant to deal with, and I feel appreciated as a customer. Grateful I made the decision to go to Mark Miller Subaru for my vehicle purchase! Thank you!!!!

Gerald Smith

Mark Miller's service is the best. Rachel took care of my last two service visits and was very helpful and knowledgeable. From this dealership we purchased 2 SVXs in1992 and, since then, 5 Foresters, a BRZ, and 2 WRXs. Chet Schneider has sold us our cars and we have always enjoyed working with him. We have always received excellent service from this dealership. We are very happy with the cars and the service and highly recommend Mark Miller Subaru. Gerald Smith

Sam Pittman

I generally try to do most work on my car myself but for a quick oil change and tire rotation, I don't hesitate to take it here! Very friendly bunch of people (on both the sales and service side) that were helpful and punctual. They are also dog friendly which is a huge perk for me as my dog often comes with me to work; not having to go home first is a huge plus (and my pup sure didn't mind the treats and pet!)

Melanie F.

I always love coming to this dealership. I always feel welcome and am greeted so kindly. Plus the salesman and the service department are great to communicate with and always give me the information I'm looking for. Would recommend to family and friends (and I do). Also Shane was a great salesman and very kind and patient.

Jakob Rogge

Very knowledgeable staff. They did an amazing job explaining what the issue was and offered a several different options for fixing it. They treated me great and I would recommend them to anyone needing their Subaru fixed. Great service, great price, great experience.

SUSAN SULLIVAN

This is my kind of dealership! You don’t haggle the price as the prices are already on the vehicle. No pressure from the sales people, just down to Earth people who love their jobs! We bought a Forester and love the way the car handles. It doesn’t have all the extra Frills but plenty to make this a favorite for anyone! We are so happy with this purchase and will always go through Mark Miller Subaru in the future. My two sons also bought through them. Oh, and of course, the dogs love the car, too!

Jan Nemcik

Ask for Zach or Matt. These two guys were not only knowledgeable but very kind & patient. Zach was extremely knowledgeable and answered all our questions during the test drive. No high pressure sales, just laid back answers to our questions & explaining features to us. Very low key. He communicated with us and let us know where the train carrying our new Ascent was and when it arrived. Matt briefed us on the important "stuff" and directed us to the appropriate people for a fast and efficient check out the day we picked her up. These guys are awesome and make a great team! Ted & Jan Nemcik oh and Nova too Park City

Alexandra Weaver

Chet was extremely friendly and helpful when I came in looking for a car! He was very informative, and helped me get the best trade-in deal I could get. The whole experience was just really pleasant. I would definitely buy another car from here! :)

Sandra Nelson

The quality of service I get at Mark Miller Subaru is unmatched. They are quick (without compromising quality) and explain everything in advance of what needs to be done. As a busy professional, I appreciate their waiting area because it allows me to plug in and keep working while I wait on my vehicle. I also like that everyone I interact with at the shop shows me pictures of their dogs or tells me stories about dogs they like. I have dogs too and work in animal welfare, so it's fun to connect on that level. Thanks for your excellent customer service and care of my Subie!

Gussy Holm

Made an appt. to look at my son's Impreza. Alex Cosma took care of things and booked us in. Did a thorough inspection and gave us a detailed list of recommendations and issues. There was no high pressure to perform their recommendations and we chose to decline at this time. Alex got us in and out smoothly. A VERY pleasant experience as it has been whenever I have shopped for parts here too!

Randall Murdock

We bought our new Subaru Outback at Mark Miller Subaru and the whole experience was outstanding. We were very particular about the model, color, and trim line that we wanted. We were able to discuss our options over the phone, and the salesperson was able to get our car within days. When we arrived at the dealership, the car and the paperwork were ready to go, and the signing process took less than 45 minutes (at a safe distance). This is the third car we have purchased from Mark Miller Subaru, and we will continue to make them our dealer of choice.

Robby Barnes

Had a good experience buying my car here and with the service department. I had someone back in to my car though and had to go to the collision center and was not impressed with them. The work they did turned out pretty well (although they forgot to plug my headlights back in) but the communication was not good. The sales process was very nice. When choosing the car itself they weren’t pushy at all, and were very accommodating in looking at different options, etc. My sales guy was great. After I decided, going through the paperwork process it got a little too pushy on the different warranty options and insurance, etc but it wasn’t a huge deal. All told I would still highly recommend Mark Miller. I had bad experiences with Nate Wade so this is where I would recommend going if you want a Subaru.

Nate Bernatz

We worked with Mark Patterson in ordering our 2022 Ascent and couldn't be happier with our purchase and overall experience!

Britt Dubil

My husband and I have worked with Alex twice in the last 6 months to purchase Subarus. We have never met someone who made the car buying experience so easy! From test driving to signing, he was very accomadating, including staying late one night after he should have been off work to help me with a test drive. He was easy to keep in contact with through the whole process and always had a smile. Thank you so much to Alex, who made a car buying experience actually fun.

Chris

What a great car buying experience! I mean, really! No pressure, we were given great information to make an informed decision on our purchase and felt like we chose the right care for us, not sold the right car. The sales staff was very accommodating as was everyone else involved. They earned my respect and my business - Thank you! Oh Yeah and I love my new Crosstrek! Thanks for making our experience fun!

Kathleen Wilkins

Stellar! One if best experiences I have ever had. They were so nice and very professional. Very fast too. Got my tires rotated and oil change. I googled some coupons, and they honored them. But I think they could have brought them to my attention before I had to search. I did also ask for help to show me how to do a few things on my car, I was showed some of it. But wasn't sure who was supposed to show me the other things and I asked twice, they were willing to help, but I wasn't sure who was going to help me, and I'm impatient, so I left.

David Williams

This was the most pleasant car buying experience I have ever had. Bob was extremely helpful, knowledgeable, patient and kind! He got me exactly the car I wanted and I love it! I am so, so excited to be a Subaru owner and love driving my new car. Thanks to everyone at the Mark Miller Subaru Midtown dealership! We will definitely be life-long customers!

Misha Terentjev

Paul was great to work with. Buying a car is not easy right now and his execution was flawless. Very satisfied. Ask for Paul!

Frances Brummett

Making an appointment was easy. Service was completed quickly.

misty christensen

This was the best experience I’ve ever had at a car dealership!! I went in looking for a car for my daughter. She had a very small budget. I had emailed about one I’d found online and Jon Barber responded to me. When we came in to see the car we found a different environment than I’ve ever experienced at a dealership. Jon was amazing he was friendly, honest and so helpful with absolutely no pressure to buy. He taught us things we would never have known about buying older cars. I wouldn’t hesitate to go back again and I definitely would recommend seeing Jon if your in the market for a vehicle.

Luisa Hansen

We got taken care of, it was great. The only thing is that over the phone I was quoted $600 for the hitch and at check out was $665. I would have appreciated knowing the real price at front. I was going to get it either way.

Krista Mirci

Mark Miller Subaru was great! I, as well as my dad, worked with Curtis Holt, he was very helpful and kind. As a new car buyer I was unsure but he explained everything I signed and made me feel comfortable with my purchase. They did their jobs and offered me the extras but weren't pushy when I said no. The customer service was excellent. I would definitely go back.

metalsoul

Was traveling when my new Crosstrek needed its 1st servicing and Mark Miller Subaru was nearby and I was very satisfied with their service!! From the moment I stepped out of my car until they called my name every staff person was intent on making my appointment quick and painless and they succeeded!! My car was completed in less than 30 minutes including washing it and I shared with the service manager that his department exceeded my expectations and Subaru should send his team to other dealerships (in California, where I am from) to train and raise their standards of customer service!!

Nymaya Osman

BEST DEALERSHIP EVER. I have been to many dealerships and this is the best that I've ever visited. Bought my second car from this location and was truly the nicest car buying experience I had both times. They have cars for ever budget and are completely honest with their customers, even warning me not to buy certain cars they have because it was traded-in in bad condition. I don't know another place that would do that. Their service center is efficient and just as considerate too. This is my dealership for life!

Heather Bringard

I feel like I’m always treated fairly when I drop in for service in my car. They were fantastic to work with through the buying process as well. They stayed long after hours to help us get the financing we wanted. I will definitely continue to buy and service my cars here.

D Lloyd

I had a great experience with my car buying experience here. I had done quite a bit of research and knew exactly what I wanted before arriving for my appointment. The only negative thing I could mention was the car I came to look at was not on site when I arrived. They quickly tracked it down and had it back at the dealership within a hour. In the mean time we were able to work out all the details on my trade in which they gave me a very fair number on. I ended purchasing the specific car I came for. Not once did they try to get me into something else which is huge in my book. My first experience with this dealer has made me over come my hate for car shopping. I highly recommend them and will definitely keep doing business here! 👍

Gene Carr

My service visits with Mark Miller have always been successful and appreciated.

Miranda Root

My experience at Mark Miller was great! I spoke with Mark Patterson on the phone prior to meeting at the dealership, and he was very helpful with providing me information on what I needed to bring/the process of purchasing my vehicle. As a first time new car buyer, I felt comfortable and appropriately guided along each step of the purchase process. I left with my dream car and would highly recommend Mark Miller Subaru to any interested buyers.

Mayumi Allen

My neighbor who used to live in Salt Lake and they referred to go Mark Miller. First, I contacted salesperson Doug. I was going to purchase new car. He was very helpful and very quick response include his day off. Very easy going and friendly business style which I liked it. When I went to there it was super stormy morning, but Doug was helping to take the bars out and finance department Jon was very friendly and helpful too. It was definitely worth to come down from Idahofalls. All the employees were smiling and professional. I would highly recommend to get any service and purchase car!

Jude Hansen

Our experience was wonderful as usual. This is the 7th Subaru Carlos has sold to us. He is definitely a big part of the reason we keep returning. His customer service is amazing and he is an asset to your sales team! Thank you, Judi Hansen

Jackie Vatsend

Everybody was friendly and professional. I came in for an oil change/tire rotation and Tom noticed coolant leaking from my car. He had his team check it and they diagnosed a missing hose! Part had to be ordered in but they made sure I was taken care of in the meantime. I appreciate the entire team at MMSubaru Midtown.

Aspen Thomas

I almost forgot to say something about this but a little over a month ago I went into Mark Miller Subaru to get my emissions done, and usually lube techs suck! But the costumer service was amazing. A guy named brad helped me with paying and I think he was the one that did my emissions. But while we were checking me out and getting me ready to pay the system shut down. And I was in a hurry brad was super great at getting help and getting me out as fast as possible and, keeping me busy by talking to me. It was awesome!!! I had to share this with everyone that goes into mark miller Subaru and needs help in the lube tech station they have great customer service and are always looking for your best interest.

Barbara Novak

I recently took my '17 Forrester last minute to Mark Miller Subaru right after having my car jumped started in a grocery store parking lot. I had been sick in bed for several days and was out on a soup run, when my car failed to start. I was reluctant to head to the dealers while not feeling well. Good thing I decided to get the battery checked as it needed to be replaced. The staff was excellent, taking care of me on the spot with smiling faces. Thank You George for your welcoming care. Thank you for the tea that comforted me while I waited. Happy that warranty covered the battery. This was my third visit to Mark Miller Subaru, each visit has been worthy of 5 stars.

Matthew Hatch

I purchased my first Subaru at Mark Miller about 4 or 5 years ago, and this week returned for our second purchase. Since the first purchase with Mark Miller we have purchased other vehicles at other dealerships (we moved out of state and are now back), and never had the kind of experience that we have now had two times with Mark Miller Subaru Midtown. We worked with Jon as our sales agent during our first purchase and absolutely had a wonderful experience; we felt everything was transparent, friendly and very helpful - getting a great price without the hassle of any back and forth is an added bonus. At the time I remember Jon listening to what we were looking for and what we could afford and finding us the right fit at a great price, no pressure to get anything we didn't need or want. This most recent experience was a little different in that budget was not as much of an issue, but Mark and Carlos (our sales agents this time around) were excellent in explaining what our options were and helping us track down exactly what we wanted. Once again; no pressure - just patient assistance in finding what we were looking for in a a transparent and very helpful manner. This time around Jon was our Finance representative and just like the time before; he put together an excellent package for us that was exactly what we wanted - no pressure for anything we didn't want or need, but I did feel all of the benefits of the various options were excellently explained. Everyone at the dealership has been excellent. We bring our first Subaru in for its regular service and the Service department always does an excellent job. The loaner program is seamless and very helpful. The staff at the front and other sales people are very helpful, helping to track down the car we were looking to test drive on this most recent stop in while we waiting for our sales agent to wrap up what he was working on. Throughout the process you feel like it is important to everyone there that your purchasing experience be as enjoyable as your new Subaru will be. We love both of our Subarus and will be back to Mark Miller again for our future car service and purchase needs.

Steve Fukushima

Efficient service. Friendly knowledgeable technicians. Courteous check in/out.

stephen Hiatt

I've been coming to south salt lake and south towne mark millers dealership for 5ish years with 2 kinds of outbacks and it has always been a pleasant experience. Especially this past week of 6/25/21-6/28/21 great guys like José. Ma-- he kept updated on progress and with warrenty info for work on my car and offered things i forgotten about that i needed. I like this company and like guys like José.

Martin Morawski

My daughter is a student at the U and we live out of state. When we purchased the vehicle from Mark Miller Subaru the sales staff was terrific to deal with. They allowed us to take the car and complete the paper work a few days later when we returned home. When a major repair was needed the service writer and the service department took care of the car and made sure our daughter had a loaner car, made sure she was able to get the needed road side assistance, and made a bad situation bearable. OUTSTANDING CUSTOMER SERVICE !!!!!

Katrina Gonzales

Loved everything everything about my car buying experience. Was greeted and helped by Alex Kuhn who was extremely friendly and knowledgeable. Buying a car can be stressful and scary but with their haggle free pricing and non-commission sales reps all of that stress went away. Would recommend this dealership to family and friends.

Christopher Root

I purchased my vehicle across the country through Carlos at Mark Miller Midtown. He was able to locate my perfect vehicle and hold it for me for 30 days as I moved across the country. Prior to my arrival, he checked on me multiple times and gathered the relevant information needed to ensure a smooth transaction. On the day of, we were given a free (delicious!) lunch and there was no pushy sales of any of the 'extras'. We were on our way in less than an hour - INCREDIBLE sales/delivery experience, will lease again from MMS.

Todd Dalley

Best sales and service I’ve ever experienced! They were straightforward and easy to work with when I was purchasing my Subaru - no pressure. The service department is simply amazing and they do everything, and then some, to help. Couldn’t be happier with my purchase or dealer!

Kirstie DiTomasso

We have gone to this dealership several times over the course of the last few months while shopping for myself and my husband. We worked with Alex every time. He is incredibly friendly and professional and was awesome to work with. They absolutely do not pressure you at all to make any purchases. They're just there to be informative and help out. One of the huge pros of a non-commission dealership. Finally we decided that we wanted to lease a new WRX and went in last night. Alex made the process very simple and fast. We were in and out within an hour. Out of the countless dealerships I have been to, this one has created the best experiences for us.

Michael Curtis

This was the best car buying experience ever. The dealership was top notch, friendly, and very organized. The entire staff was very experienced and knowledgeable. Two associates were fantastic to deal with, Cassidy Follis and Matt Hendry made the process so pleasant!!

Esme Toni

So I was looking for a subaru for weeks and I didn't want to go to a dealership due to the bad experiences I've had. So my father in law and wife convinced me just to try it out so I finally gave it a shot and for the first time I finally had a good experience at a dealership. A man named victor helped me out. He was friendly, helpful, patient, and didn't pressure me into any car or tried pushing me to seeing a different car. He had knowledge of the cars and showed me everything that was done to the car I was getting. The environment in there is comfortable and friendly. I would definitely come back to this dealership in the future for my next vehicle. 5 stars!!

Michael Brown

I got my 60K mile service and your team easily gave me recommendations on what additional services I should do to keep my vehicle running great. The team was also willing to get back to me about a starlink upgrade as I was leaving the facility.

Helen Barton

I've bought 12+ new and used cars in my lifetime. I have never received better, faster, courteous service!! They were able to keep my payments only $15. higher than my trade!! In and out in 2 hours, now who does that?? I would recommend this dealership to anyone who's looking for no hassle pricing along with speed and professionalism!! Ask for Doug Murdock!!

AspenErickson Vlogs

I had a great experience buying a used car from Mark Miller Subaru. The staff was totally transparent and helpful. I would 10 out of 10 recommend!

Em Withers

Really great to work with while you're there. Once you leave, however, they are not very good about communicating. I'm from out of state so they had to send the information to my local dmv. I was told I would be contacted when they sent it. I finally called them the week my registration expired and they hadn't sent it yet. That wasn't the first communication issue we had. But, seriously, while you are there in person, they're great!

Mary Merrill

I am very pleased to say that the service at Mark Miller Subaru Midtown was outstanding. I just purchased a car that was not easy to find for me. I was in need of a car that would accommodate some specific needs. All the agents were very patient and willing to make sure that I was completely satisfied. I had been talking to other car dealers and was continually shuffled and made to feel that my needs were not important. At Mark Miller I was treated like I was their most important customer and none of my needs were dismissed but addressed to my complete satisfaction. This 5 Star rating is well deserved.

patrick shanahan

I went in for an oil change and they found a couple things wrong and fixed the items ,rotated my tires ,vacuum out the car washed it and while they were doing that I stopped in there little restaurant in the shop and they made me up a real eggs Benedict. who would’ve ever expected this at a car dealership. I am very pleased.While I was waiting I said at one of their little tables in the waiting room where they have charging stations charge my phone and answered my friends.

Nichole Hanson

I have been shopping for a new car and was so impressed by Mark Miller's pricing and reputation that I travelled from Nevada to make my purchase with them. Carlos was very responsive and we negotiated over the phone and in person it went exactly how I wanted it to go. I left feeling extremely positive (fist time experience for my with a car dealership). Would highly recommend to anyone who wants to leave with a smile on your face. Thank you again Mark Miller for a true Subaru love experience!

Christine Min

The first thing you see once you drive into this location are rows of shimmering cars. There are cars from Outbacks to WRX's available for sale. A little further into the car dealership, there is a repair shop for walk-ins and appointments. I've only come here to get my vehicle serviced, so my expertise is more about their service based on car repairs. I've always had a quality time at Subaru Midtown, however, my recent experience with them is the reason why I prefer to come here to get my vehicle serviced. Before this incident, I believed this Subaru was a solid, unwavering 5 star business, however, after this incident, it is still 5 stars, but I would not say it is still unwavering or solid anymore. I hope to continue getting my vehicle serviced here and reinforcing my opinion that this Subaru does deserve its high rating. I had a 2 year warranty for my 2016 Subaru Outback and during this time, I had window problems quickly fixed. The same problems came back, but my warranty was gone by then and there were no notes of my window problems being diagnosed or even present. This had left me with no proof of prior window problems to my car. The total repairs for my car would have cost me about $600 because of the lack of notes and proof in their history of servicing my vehicle. I was very upset and disappointed in them, but I just accepted the fact that there was nothing I could do about it and Rachel from Subaru Midtown tried to do all that she could to help me. The wait for my car was about 9 hours, however, Subaru had given me a ride to school, so I was able to do more than just wait at their dealership. I got a text back from Rachel saying that my car was repaired and she had spoke to the service manager again, and they had my window problems covered by Goodwill and even took care of half of the battery cost for me (new problem that was found through a thorough check of my car). I was so grateful! She had helped me save $400. I can't thank her enough! So, overall, after this whole fiasco, I was a little disappointed that they did not note the quick diagnosis they had on my window prior to this service appointment, however, they fixed the misunderstanding and made up for the whole mess with Goodwill. The employees try to do the best they can to help you in your situation, so the customer service is reliable. They always wash your car after they service your vehicle, so it comes back sparkling. The complimentary hot chocolate is delicious and snacking on popcorn is always a plus while waiting for your car. If a ride is needed anywhere, Subaru will give you a personal ride to the designated place. As an ending note, Mark Miller Subaru Midtown does their best to help in the situation that is given.

James White

This was my first time visiting MM Subaru since buying my 2009 Forester (third-party) 6 months ago. I was impressed! The staff is friendly and very efficient. I plan to bring my car back here for regular servicing.

Jonathan Dahlin

Friendly knowledgeable sales staff. Excellent customer service!! We love our new Subaru!

Candace Horne

Even though I live much closer to other dealerships, I will always return to Mark Miller Subaru because of their consistently exceptional customer service. My sincere gratitude and appreciation to Tom, the concierge team, and the schedulers for making my service experience nearly effortless.

Roxanne Cowley

Great customer service. I had another appointment but they were able to fit me in earlier. Tom is always very helpful. I got to use my food coupon, but forgot to use the one for my free gift. I had my car detailed per your special offer and did my 6,000 mile check up. I only had 3 000 miles. The detailing erased years of treatment by my grandkids.😊 Thanks

Sidney Wells

Someone picked up my car and someone else brought it back. I didn't have to worry about anything. While my car was gone it was washed, vacuumed and all needed services were done. This is such an easy way to take care of my car and everyone was friendly and helpful.

Alex May

The dealership is clean and open. Nice employees. There was one issue that we had just once about taking in our car, but they were able to resolve it with good service. Also, when we bought our car in 2015, the finance rep was a little pushy to cross sell us extra products when I made clear multiple times that we didn’t want them. I’ve been taking both of my Outbacks there for awhile for service. So far so good.

E Hubbard

Best car buying experience I've ever had! Extremely caring staff and once we found our perfect car, it took just over an hour from walking in to test drive the car to financing to away in said car. I can't say enough positive things about this dealership. On top of it all, they give a lot back to the community and are ecologically mindful.

James Roholt

The vehicle buying experience is no pressure. Definitely recommended. Had to call again cause the clear bra was not installed. Parts informed no work order had been received. Now that it is there for the installation, somehow a scratch was incurred on the front bumper, prior to license plate installation and since driving off the lot. Now being advised if the clear bra is installed without repair, would seal in the scratch. Now the repair is an added expense just to have the clear bra installed. In hindsight it should have been installed before driving off the lot.

Holly Mullen

An excellent car shopping/buying experience, and service follow-up for detailing on our new Outback was also great. Our car was taken in as scheduled and finished at the time promised. Everyone at the dealership is courteous and friendly, from the sales team to the service team. We are very pleased. Highly recommended.

Troy Holcombe

I was extremely impressed with their ability to listen to what I was asking for and patience when making my decision. I put off buying for several months early in the Covid-19 outbreak. When I returned to complete my shopping they remembered everything I had asked months ago and worked diligently to get me exactly what I wanted. I felt there was complete transparency during the entire process and when a small hiccup occurred, they remained transparent and completely resolved the issue. I trust Alex at Mark Miller Subaru Midtown completely. He remained honest and acted with integrity even when I would not have known differently.

Katie Fitzgerald

Awesome customer service. My salesman, Pete Philbrook, was great. He stayed after hours for us and was helpful with anything we needed. I live up in Logan, and he was able to do most of the work for purchasing while I was here. I just had to sign a few papers when I went to go pick it up. Unfortunately, the car I bought was just issued a recall, but they gave me a brand new rental car in it's place. It took a lot longer than expected to get parts in, but I'm sure had they known, it would have been a different situation. They fixed it as soon as the parts came in and even drove it up to me in Logan! There were a few hiccups along the way, which did get a little frustrating, but I understand that mistakes happen. Overall, great experience and would definitely recommend!

Danielle Barnes

Never felt pressured to purchase. Doug helped us through the process without being pushy. He was knowledgeable and made the experience easy. We test drove and completed the purchase in about 4 hours total, which is amazing compared to other experiences we've had. I would definitely recommend Mark Miller Subaru to anyone looking at purchasing a car.

Matt Cali

From the moment I walked in everyone was very helpful. I've never talked to a more honest and straight forward dealership. Chris was the salesman and he is great. He will tell you exactly how it is and the entire experience is completely transparent. After dealing with Prestmans Auto (who wouldn't give me any straight answers) I didn't realize how important an honest dealership is. Mark Miller truly is a great place to buy a car.

James Jarrard

I'm incredibly impressed with this dealership. My fiancée and I both had cars that broke down (for the umpteenth time) at the beginning of the week, and we finally decided to shop around. After sending a request for more information on a car we were interested in, we got an email back within minutes with a Carfax report and complete pricing information. Their Promise Price guarantee and great work with local nonprofit organizations is what got my curiosity; their open communication with buying a car through them is what got my attention. Our new car is fantastic, was reasonably priced, and was incredibly stress-free to purchase. It was almost too easy — I could've left the lot with three cars without batting an eye.

Ashley Wing Murphey

The employees are great here. They take time to explain the vehicle issues, when they can be repaired and when it can wait, and offer discounts when available. The prices are not too extreme as dealerships historically are. They give you a loaner car for long repairs so you don't have to arrange rides to and from the mechanic. It's organized, they wash and vacuum your car, get you in fast and have a neat waiting room area.

Alec Lea

Fantastic experience all around! I have always hated car shopping with a fiery passion, but they made the process so easy and painless that I actually enjoyed it. I have already recommended this place to so many people and will definitely be coming back for any future car needs. They've continued to be amazing to work with, even after the purchase was already completed.

bonnie sackett

This is the third car I have purchased with salesperson Chet Schneider through Mark Miller Subaru Mid Town. Chet has always been terrific helping me explore my options on which car might fit my needs. The service department has kept me up on any maintenance and repair items needed as they arose. Kudos and thanks to Chet and all your staff that keep me coming back.

Zack Guenard

Got home from a trip, left parking lot, car started thumping. Got out, huge piece of metal through driver rear tire. After swapping to spare, drove to midtown where I got the tires 6 months ago. Great service, had to get a new tire, but just paid for labor. Thanks!

Diane Wallace

Service advisor was available as soon as I drove in. Called me when he said he would

Alisha Cull

I had the best experience! We live a couple hours away and they were very accommodating doing what they could over the phone and once we were there we had every question answered, our car was ready, every feature was shown to us, and we never felt like things were over our head the whole time! By far the greatest experience with a dealership. Alex did a great job keeping us informed during the process and making us comfortable throughout.

Sage

Today I needed to have a new squeaking noise investigated from my brakes. The team at Mark Miller not only did the diagnostics without charge, but they washed and vacuumed my vehicle. I call that excellent customer service! I recently had to have my CD/radio unit replaced. Mark Miller Parts and Service Departments were friendly, helpful, and efficient.

Jesse Whitchurch

I'd been hearing that there were good deals to be had during quarantine and reached out to Mark Miller Subaru Midtown about trading in my 15-year-old Subaru Legacy. Bob McCord reached out quickly and I was able to look through their huge collection of Outbacks and found more than a few that grabbed my attention. I made an appointment with Bob's associate Alex Kuhn and had a great experience. Everyone was observing appropriate social distancing practices (masks, 6 feet, etc) and my wife, three kids, and I were able to test drive with no pressure. We loved the car and decided to buy. Alex and the finance team were great every step of the way. I generally love the car-buying haggle that typically comes with the process but it was so refreshing not having to jump through those hoops (and what a time saver!). I'd recommend them to anyone.

Simon Chulin

Working with Mark Miller was great! The sales people were super pleasant, non pushy, and easy to work with, no complaints there! I do have some beef with the purchased 2020 Forester however, it is advertised as having an average fuel consumption of 29 MPG for common city/highway driving, which is basically the type of driving I do. The in-car computer per trip usually winds up saying my average is around 27 MPG at fill up time, while my real MPG (miles driven / fuel consumed) at the pump winds up being closer to 24.5 - 25 MPG, which is well below all of the advertised fuel consumptions, especially for a combination of city and highway driving. I feel a little cheated on that quoted MPG. If fuel consumption is an important factor for you I would recommend going with a different brand.

Jon A

This is a review for Matt in the internet sales department because he's awesome and a consummate professional. Even though I didn't end up buying my car from Mark Miller, I was totally impressed by his approach, level of communication and diligence. So, thank you Matt. From a non-customer but big fan of your approach.

Julie

Great experience! Prices are posted on the cars. No haggling/bartering. The process feels very fair. Our salesperson, Alex, was extremely helpful. Very knowledgeable and enthusiastic about his product. This was a great buying experience all around. Very happy with my new Subaru!

Ann Duffy

They are awesome! Kathy Ott in the service dept is awesome she took care of all my needs. Bob my salesman took care of my wife and I and my family his was awesome. Provided us with 5 star service along with the whole team at Mark miller Subaru. I will only refer anyone to them and only then. I will travel the hour away to only deal with them. They were far above my expectations.

Cherri Z M

We highly recommend this dealership! Can't say enough about their customer service and integrity. Curtis was terrific with our transaction! We are from out of town, and came in to purchase a car for our daughter at the university. They set her up with a used car and made the necessary repairs after their detailed inspection. They provided a loaner car until the car was ready after repairs and detailing. Top notch organization.

Tom

Tony Soria, your service manager, is an asset to your company. He is professional, courteous, and dedicated to customer satisfaction. Just one of the many reasons we purchased both cars from your dealership and will remain loyal. Thank you.

Dallas Garbett

Mark Miller Subaru made my first car buying experience amazing! There was no unnecessary stress or haggling and they were very transparent through the entire process. I always felt comfortable and welcomed by the staff members! I definitely recommend this dealership if you are wanting to get a new car. I worked with Mark and Shane and they were amazing!

Sam Barna

This was the most easy, and enjoyable experience I’ve had at a car dealer. I dealt with Mike Pierce while I was there, and I couldn’t have gotten paired with a better dealer. He was calm, laid back, not pushy at all, and very knowledgeable. I wish more dealers shared his approach. If you’re considering a Subaru, I would absolutely recommend you try and see Mike. He was great to work with. Jerry Johnson was the gentleman who helped get me financed, and he was also very kind and easy to work with. I really have nothing negative at all to say about my experience here. I ended up with a 2019 Subaru Impreza in the trim and color that I wanted, was able to trade my car painlessly, and never felt uncomfortable or pressured along the way. I picked this specific Subaru dealer due to the large number of positive reviews, and I’m glad I did.

Cade VanRoosendaal

I had purchased a used vehicle and within the first 24 hours it had an electrical issue so the guys at Mark Miller Subaru Midtown wasted no time getting the problem taken care of. They had a loaner car ready to go for me right then and there. Thanks to my sales rep Paul and the used car service manager Seth for the amazing service. I will definitely be recommending that dealership to anyone I know who is in the market for a new car.

Paul VanKomen

My experience was fine the sales guy was nice. However I wasn't happy about the fact that I walked in there with a preapproved loan from my credit union University Federal Credit union, and I told the sales guy this from the get-go and he kept trying to push me to do it through Subaru and I told them no, and the sales manager still ran my credit and even came out and apologized for doing this. Then I get a call the following week from the fiance guy, saying something about needing proof of income. why would he need any of that when I have been approved already with my credit union. He shouldn't be involved in any of that since I dealt with my bank directly. Anyways I feel something shady was going on. And i have no idea why it takes 3 hours to do a deal when you walk in with a preapproval. My whole point of doing that was to avoid the long process. 💁💁

Evan Mitton

Victor was an awesome car salesman we got a good deal on now Honda element

Sarah “Seera” Brewer

the service here was pretty awesome! I didn't feel pressured or harassed at all to buy a car or anything like that which was a huge relief. I worked with Mark Patterson and he was excellent, patient and very informative. He took the time to explain a lot of terms that I didn't understand. And helped me find the best car for my current situation.

Vicki Bishop

The customer service is outstanding. They answer your questions, give suggestions and recommendations, all with a smile. The area where you wait for your car is comfortable and has everything you need from food to TV to great wifi. . It is more like a comfortable living room than a waiting room. It is not like other auto places where you feel like you are waiting in a dark closet. I like this auto dealer so much that I drive 30-50 minutes depending on traffic to get my car services there. I even buy my car there. Did I mention that there are dealerships closer?

Sam Quilter

We worked with Bob to find our new car. We had done a bit of homework before-hand so we knew what we wanted, but were worried that we would get a lot of pressure to buy something else that was more beneficial to the salesman. We were pleasantly surprised. The sales team was very kind to my wife and I and didn't try to pressure us into buying a specific vehicle. I really appreciate the straightforward approach they take to selling their vehicles, especially their no-haggle policy. I'm looking forward to working with them again in a few years when we start shopping to replace our other car.

Mark Hanni

I just needed a simple oil change, but was able to get a complimentary valet service. They came and picked up my car, dropped off a new Subaru Forester as the loaner. When my car was ready, they drove it back and Took back the loaner. No hidden fees.

Rodox

Smooth experience from starting to finish. The online chat provided easy access and having an agent scheduling my service. To the pick up and delivery service being on point with concise communication. Great work to all employees involved!

KGB eagan

this is probably the best Subaru dealership/service center in the state. 👍 Justin S. from the service center is awesome! going here from now on!!!😁 - originally i had purchased my legacy brand new, a few year back from another dealership about an hours drive south from salt lake city, and the two dealerships are like night and day. The salt lake staff at mark miller Subaru is ahead of the game in my opinion.

Jerry Emery

I have now purchased two Subarus from Mark Miller Subaru. A 3.6R Outback and now a 2020 Forester. Mark Patterson and Carlos Rios were my sales persons. Both of them were friendly and helpful. There was no pressure regarding a sale. I feel Mark Miller Subaru is a great dealership. I have also in the past used Mark Miller Toyota, which was also a good experience. I feel that I was able to get a great price on my 2020 Forester and the 0% interest made it even that much better. I would recommend the dealership to anyone!

Ryanne Mayers

My husband and I visited several dealerships in the area. We went back to Mark Miller because the service and shopping experience was unmatched. Our sales consultant, Steve, did everything he could to make sure that our buying experience was terrific, and he helped to make sure that we bought something that we were very happy with. The whole process was "no pressure" and once we were ready to make the purchase, it was quick and easy. I am very pleased with our decision to work with Mark Miller Subaru, I love my new Subaru, and we look forward to going back for all our vehicle needs.

Steep Snow

Damien in the express land of Mid-Town Subaru was exceptional working with me on some issues regarding my tires. He and his team went above and beyond in responding to and addressing my concerns. His efforts reassured my resolve to continue to work with him and the entire Mark Miller Team. Thanks, Matt

Brian

Bought a used Chevy K1500 yesterday here. Whole experience was good and easy. Their offer on our trade in was fair and reasonable. As was the asking price on the truck. They also have a couple other customer perks that are rare, such as a cafe downstairs to get something to eat or drink while you wait. They are also pretty "green" it appears. With numerous "green", energy saving features throughout the site. I was impressed. We buy cars often, long story, but this was a good experience.

Lynn Dobias

I have been bringing my car to Mark Miller for service for several years now. Customer service has always been excellent. Most recently I needed to have some brake work done and was helped by Brad Swensen, who is very professional and focuses on your concerns despite how busy he may be. When there was some accidental damage to a bike rack on my vehicle, Brad was quick to notice and had it replaced within 48hrs. I really cannot emphasize enough how nice it is to have this level of service. When there are many other things to stress over, this makes all the difference. I highly recommend Mark Miller Midtown and thanks again for a great experience!

Rachel Pipkin

I loved working with my sales rep at Mark Miller. He was low pressure and no BS. The lease estimate ended up being exact what I signed and I loved that there wasn't any back-and-forth. I'd highly recommend him to anyone looking to buy a Subaru. Things got weird for me when it came time to sign the paperwork and I was transferred to the finance department. This is where they tried to upsell me on certain protection plans which I did not appreciate because it felt sneaky and disingenuous. For some reason they can only accept a debit card down payment of $1k otherwise you need to pay with a check or pay a 3% fee (since they don't want to cover it). All paperwork was done on a dot matrix printer on carbon copy paper. I'm sorry, what year is it?! With the last car I purchased I filled out the paperwork on an iPad and everything was emailed to me and that was about 4 years ago. I originally chose Mark Miller over other Subaru dealerships in the area because they have been so involved in the community. I loved the sales experience and how frictionless it was. My only hesitation for a full endorsement is the inconvenience that I experienced with the finance department.

DawnRae Wheeler

I really like this Subaru location, it is the best one! I really appreciate the complementary drinks and that they are really friendly. They set good expectations on fixing and I feel like they really know what they are doing. Also, there is almost always a loaner car offered and available if it’s a longer fix which is vital to me because I am in sales

TS R

Loved my Express Online Purchase experience. The only reason I had to go into the dealership was because I had a trade in. I'm sure when my lease is up in 3 years and I go back they'll have the service set up so I won't even have to go into the dealership. Alex Kuhn was a great specialist to work with. For the first time in 30 years I had a fun car buying experience.

Jake Radmer

I took my Outback in for a 90k service and replacement of the rear radar sensors. The cost was reasonable and overall I am very pleased! Jose and Cristian were very helpful! I highly recommend mark miller Subaru

Karyn Gingras

It was easy to drop off my car for service, my loaner was great. It was fun to drive a newer Subaru for 2 days! I was given honest information about what work would be done on my car.

Tracy McDiarmid

Jose treated my service like it was his only thing to do that day. He was available immediately when I walked up and acted like I was the most important person on his list. When I returned for my car and he hadn't received my acceptance of additional repairs, he quickly got it back to get them completed in record time. When he was explaining why the repairs were needed I got the feeling that he assumed I would know what he was talking about and didn't talk to me as though I was a woman who wouldn't understand auto-repair-speak, if you know what I mean. He explained the repairs in clear terms and what the consequences could be if the repairs were ignored. He's a keeper.

Joy Bossi

The area to wait is always clean, the little eatery is a real plus. All service is done with great results.....and has been for me since 2007. Tom is cordial and thorough. Yep, coming back for my next Subaru. Congratulations for the honor the dealership group of dedicated personnel rightly deserved!

Laureen Lund

The team at the Express Service were upfront with costs, and the timeline it would take to get things done. Very appreciative and always know I'll be taken care of when I come to you.

Heather Munns

We have bought 2 cars from this location now. The first experience we became loyal Subaru owners for life. Now the second experience we have become loyal Mark Miller customers for life. We needed a commuter car and there was absolutely no pressure, they listened to our needs and wishes! In a world where sales can be a stressful situation they made it easy! We have done all our maintenance with them for the first car and they always go above and beyond .

Nick McGurk

Jon the business manager was incredibly honest, Mark really helped me get the vehicle and price point that worked, they took care of me in a way I didn't expect. Best car buying experience I've ever had!

Jerry Borrowman

We replaced a windshield, which requires recalibration of the EyeSight safety systems. I received an excellent explanation of what to expect, including price. The service was completed in a timely fashion and it's good to know the car is in spec with respect to safety

Chad “Bill” Anderson

Went in with a basic idea of what I wanted. Staff was very friendly and helpful. Mark (sales person) helped me decide on what vehicle would fit me best, and helped me get everything ordered and squared away super quickly.

David Bruno

I came in just to "browse". I've been in the market for a WRX for a while now and I saw one I liked here. After speaking with the salesmen, it looked like I didn't even qualify. I asked if there's anything we can do. Doug then took it in his hands and spent 4 hours just running my credit, getting my trade looked at and continued to work the sale until not only did I get the car I want, but at a fantastic rate. My main reason for giving it 5 stars is just the amount of absolute CARE these guys have for you. This is my second Subaru I've purchased from Mark Miller and in both instances I was more than just a customer. Thank you once again Doug and Carlos!

Jared Fawson

Excellent experience, no messing around with going to the sales manager. Did research online, called Doug, he answered all my questions. Knew before going in exactly what it would cost. Got a great deal and am totally comfortable with the dealership. Was easy to work with and got the car I wanted. Best experience I've ever had buying a car.

Ryan S.

Either Southtown or Midtown (Midtown I have gone to most) have been great experiences! Salesman/Women, Advisors, Technicians, Representatives etc. are awesome! No one is pushy about anything, and they are willing to listen. They all put back the human experience in customer service which is greatly appreciated. If you tell them no about anything such as replacing a part or a sale they don’t push you into it. They will even take you out to the shop to visually see issues to fix. Great customer service, great response, great results! I love that anytime I’ve had to text or email them I’ve had a speedy response and/or resolution.

Kathleen Escalera

Carlos was the sales agent who sold me my first car! He was awesome I got what I was looking for price and everything was excellent. Seth was also really amazing when I took my car to get my AC check out! They have been highly recommend to family and friends!

William Ream

This was a major servicing milestone for our vehicle. They completed the servicing under the anticipated time-frame, and because of the long duration, lent us a vehicle so we could make good use of our time during this busy holiday period. The employees are professional, attentive, thorough and respectful. It's always a great experience.

Dardi Kunz

The part I loved most was that I took my car in for a recall notice and they came back and told me I was due for an oil change and did I want to do that while I was there. Life gets busy and it was awesome to feel so taken care of, you guys are really on top of it. Thank you!

Don Cook

I just purchased a 2020 Outback Limited XT from Mark Miller Subaru Midtown, and it was the easiest new vehicle purchase in which I've been a part of in the past 40 years. Chet Schneider handled all facets of the sale in a textbook manner. The transaction was fair and seamless. All communication was straightforward and timely. And my concerns regarding prep and delivery of the car during the covid pandemic were addressed. Simply stated the transaction exceeded my expectations. I would highly recommend the Mark Miller Subaru Dealerships.

Joe Carter

They were good! They special ordered the vehicle I wanted and seemed to treat me fairly. My only complaint is that they really tried to sell me on warranties when I made it clear that I wasn't interested. They also will ask you several times to fill out a survey for them when Subaru sends it.

Stephanie Hillman

I’ve had my car in the shop multiple times in the last few months which can be very stressful but Mark Miller has been so great and taken care of me and my old Subaru. I bought my car from them 8 years ago and keep coming back. Jose has gone over and beyond what I would normally expect and has made sure I’m getting the best customer service. I highly recommend Mark Miller Subaru and will definitely be getting my next car from them when the time comes!

Heike Bammann (HB1Photography)

Highly recommend working with them. Especially Pete Philbrook. Super easy to work with, no pressure, which makes buying a car so much less stressful and such a great experience. I also love their marketing department and love what Mark Miller does for the community. All in all couldn’t be happier with them and my new car.

Howard Bornstein

I did not have an appointment, so I just stopped in to see if they could check out my battery. Justin was very accommodating and found a technician who could look at my car. In the end, they had to replace the battery and update some software on the car. The nicest surprise was that he apologized to me that it took longer than he expected (even though I had not set up and appointment). I was grateful for the service provided.

Denise Smith

Chet was so kind, helpful and easy going. The tech guy made sure I was good to go and answered my ‘help’ text right away. The finance guy? ipad consents and we no 26 pages of ibm print outs! Thank you! I love my car!

Lynn Maland

Your Express Service, efficient thorough, and I especially appreciate that your people don't engage in all the upselling of extra parts and services that others often do just to pad the bill. If I'm informed that something beyond the basics is needed, I feel confident that is indeed the case and I am not being fleeced for something I don't need. That's a big plus in my book. And, I'm pretty sure, is best for Mark Miller Subaru in the long run. But I guess you do too otherwise you wouldn't do business that way.

Charity Parise

I was excited to try pickup service with a loaner car. There was confusion with the pickup once my car was finished. I got a call on my home phone, when I wasn't home and I told the concierge who picked up my car to call my cell(not my home phone). I was assured I'd get a call and text. No text or call came on my cell that night. Luckily I do have a way to check my voicemail on my home number. I checked my messages only to find I had a v/m on my home number. I called and left the information that I was in salt lake at a different address for pickup. I got a call from the concierge as they were at the pickup address. No call ahead to let me know of a window of time. I was out running errands. I pulled in and luckily saw the concierge. I didn't have time to fill up the tank. So you can say the ball got dropped several times in pickup/drop off service you offer. I was even told by the 2nd concierge that he was going to merge my 2 profiles... I only have 1 profile. The pick up address the next day was a friends address, not my address. No one should ever assume that a new address needs to be added to a profile unless the customer requests it.

Sarah Trevino

Shane was absolutely fantastic to work with. He was really understanding of my situation and worked with me to find a car and financing opportunity that worked for me. I don't think I could have had a better experience. I always feel so well taken car of at Mark Miller. This is the second car I've bought from them, and I don't think I will ever buy a car from anyone else.

Nicole

Service staff are always friendly, helpful and polite! I have taken my 3year old Subaru Forester to the shop several times for various issues and the majority have been covered by warranty which the service dept already knew so there was no run around. The dealership has been wonderful in honoring their warranty. I did purchase my Subaru from this dealership. The sales people were amazing. I wasn't thrilled with the finance guy and all he tried to upsell, but I got through that part!

Ty

The staff seems pretty nice. Their waiting area was alright. Crowded and not really comfortable. The have a cafe which is interesting but only employees were using it. I would have loved coffee but I was not comfortable asking the ladies there and there wasn't a self serve station like the other Subaru rep I went to. Again though, staff is nice and the free inspection and car wash were nice. I'd say it was an average experience overall. I wouldn't recommend against it.

Mark Mills

Came in for a Fuel Pump recall and a full sevice Oil Change for my 2019 Subaru Outback, I was told it could take most of the day so I scheduled a 7:45am Appt, I got right in, was given a full explanation of everything they were going to do , I was able to drop my car off and get a loaner within 10 mins, I then was called around 11:20 am saying everything was complete and come in to get my car, they did a full point inspection as well and nothing else was needed. Very professional, very fast, very service oriented. I love going to Mark Miller Midtown,

Alex Krstic

I recently purchased my Forester from these guys and they are great. I also took my vehicle for oil change and tire rotation and it was very fast and efficient. I loved that they can drop me off at work and pick me up after my vehicle was complete. So both my experiences with service and sales have been great. The service folks also washed and vacuumed my vehicle. Very nice.

Roseanne Johnson

Very accommodating staff. Did a very thorough job on checking out the car's problem. We appreciate the quick service.

Tupaws & K'bear Fuzzy Ears

Personalized service, I enjoyed my buying experience. If you feel the price is too high you are looking at the wrong car. I feel I'm getting my monies worth in services and product. We had a very relaxed experience. Update, traded our older Outback today, new 2017 Outback! Love it.

Marti Grace Ashby

I highly and wholeheartedly recommend Mark Miller Subaru (3535 S State St., SLC UT). I had to take my car in for a necessary fix for a faulty part. I was treated with respect the moment I walked in, and the work they did was exemplary. I will continue to use this place for any and all car needs. Thank you, Mark Miller!

Kathy Gordon

I came 10 minutes early and the service person took me right away for my car's first visit since purchasing it. It took 20 minutes. I was totally surprised. The service man was warm and friendly. It was a pleasant experience. Thank you

Chelsea Scutt

Just bought my first car with MMS and had a fantastic experience. I felt that Anthony, Victor and everyone else I worked with really had my best interest at heart. Most of the Subaru dealers have very comparable prices, but MMS was by far the most positive and customer-oriented dealer. Their friendliness, dedication and maintenance plan really set them apart from the other dealers. I'd highly recommend Anthony-he got me the last car in the state in the color/trim I wanted and I couldn't be happier about it. He worked around my crazy night shift schedule and kept me laughing the whole time. I legitimately enjoyed my experience.

Ben Davis

I bought a car from Alex at Mark Miller midtown. HE WAS FANTASTIC! Best experience at a car dealership I have ever had. He went above and beyond to make sure I was happy with my purchase and helped to make the car buying experience quick and painless. I would recommend anyone go talk to Alex if looking for a car!

Leon Draper

We've bought 3 Subarus from Mark Miller. Every department we dealt with was 5 star. The service department was great to work with, very friendly and knowledgeable as were your sales, financing and tech support people. A very satisfied customer.

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