Reviews of Universal Mitsubishi. (Car Dealer) in Los Angeles (California).

Universal Mitsubishi

665 Reviews

361 Comments

Car dealer

Mitsubishi dealer

5015 Van Nuys Blvd, Sherman Oaks, CA 91403, United States

Description

Information of Universal Mitsubishi, Car dealer in Los Angeles (California)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Universal Mitsubishi

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Reviews of Universal Mitsubishi

Corey Marra

REVIEW IS FOR SERVICE DEPT: Paul is a terrific service advisor - had a fairly major steering column repair needed on my Lancer, and he worked with my carmax warranty to get everything covered - I didn't need to do anything. quick, easy, helpful and friendly. a+ service!

Talia Gonzalez

I had a great experience with this dealership. They found me the model car I was looking for quickly. We negotiated a fair deal and they had me out the door with my new vehicle without a lot of hassle. All of the employees were friendly and knowledgeable, and I wouldn’t hesitate to go back and purchase another vehicle there or recommend universal Mitsubishi to my friends and family.

Justin Leonard

My experience is was not the best (this particular time) as I was due for a LOT of pricey maintenance. However, with that being said, Paul in service has been helping me with my Outlander GT for quite some time now and although it is a dealership, and you will always pay a premium, he has always… I repeat ALWAYS tried to look out for me as best as he can, within his power and for that, I am forever grateful.

Ryan McCullough

I have been having my Galant serviced by Universal Mitsubishi for more than 8 years. The people here are always polite and helpful. I just went in for my new fobs to be synced, an oil change, and a panel on my door to be adjusted. The service went well and I was in and out in less than 2 hours. I had gone to other dealerships in the past right before I started going to Universal Mitsubishi and suffice to say I stayed with them as it was easy see after a few routine visits why they have so many service awards.

Teoudi Khachatourian

This dealership made purchasing a new car very smooth. Honest hard working team at this specific dealership. Definitely recommend anyone looking for a Mitsubishi or pre-owned car.

Aja Hudson

I love going to Universal Mitsubishi! They used to be all the way in Duarte and now it is extremely convenient for me to get to them because they’re in Sherman Oaks. Paul really helped me out with my car after my catalytic converter was stolen and I really appreciate how understanding they have been about my situation.

Dell Mad

This dealer is a small owned, they're very attentive and on top of my service and repairs. I'd never thought I'd purchase a outlander and boy has this vehicle proved all my doubts. Awesome dealer and awesome truck. Thanks Paul and Armen you guys rock!!!!

Alexis Contreras

I wish they didn't have to move so far away. I make the drive anyways because they are always so nice, fast and good work, reliable and just overall awesome customer service! This is the only place I get my car serviced when it comes to getting parts and maintenance done.

Keith Thompson

Great Service and Helpful, Honest Staff. I bought my car in another state and Paul in the service department treated me like a client, gave me a great deal on maintenance and I’ll definitely be going back to maintain my Mitsubishi Mirage in the future.

autumn fava

Gave me a fair estimate and was extremely thorough with my car diagnostic. Will come back to get my car checked out and worked on soon. The tire was good though it did not need to be changed, the screw wasn't in the tire.

Marilee Walker

Ivan, Carlos and Bobby were all so amazing and patient. Not only did they get me such a great deal they made sure my children were well taken care of while we took care of business. I would definitely suggest Mitsubishi Universal.

Kyle Sadowski

Ivan, the car salesman, who sold me my Tesla is amazing! He is incredible at customer service, extremely knowledgeable, and cares about customer needs. I cannot recommend him enough!

Megan Malan

Ordered my new outlander PHEV and it took longer than expected to get delivered, which is not the fault of the dealership. Everyone was very helpful with constantly checking the status and keeping me updated. They made the process as smooth as possible.

Betsy Schamet

I have gotten my car serviced for many years here and always feel taken care of. I also bought my last car at the dealership as well!

DIM POL

Tiki is the best! Thank you for giving me the deal I wanted and making my day! I have.m never experienced anything like this! She made my day! And she is so pretty 🤩 …

Rebecca N

I am always nervous and skeptical with dealerships. I brought my new Used Mitsubishi for a full inspection and a second opinion to make sure everything was good to go with my purchase. Paul in the service department was excellent and explained everything in detail, answered all my questions and helped me understand how the car functions as well as what I needed to do as per my inspection. Transparent and honest about costs involved and this was really appreciated as I cannot say the same for where I bought the car from. I will be back for servicing my car ongoing at Universal. I Recommend this dealership if you own a new or used Mitsubishi for servicing. I cannot speak on purchases as I got the car elsewhere. However servicing I got was excellent. Thanks Paul.

Henry T

The service department here is terrific. Paul and Armen have given me excellent service for over a decade and the mechanics have kept my Outlander in top shape.

Amanda Ruiz

They did everything possible to make sure I was comfortable and had what I needed while they checked my car. They gave me excellent customer service and explained everything before they did anything. I will be going there all the time for my car services.

YuMing Chan

Paul was incredibly helpful. They accurately identified all the problems my car had, and went above and beyond to find savings for my bill! Highly recommended Universal Mitsubishi

DJ Minus

This is hands down the best service department I’ve ever had the pleasure to deal with. I’ve bought at least 10 cars in my life and 4 at Universal Mitsubishi due to the Outstanding service Department. Thank God for Paul & Armen !

Eryk Stacy

They sold me a pre-owned 2016 Chevy Volt back in 2019 with less than 24k miles on it. After negotiations and signing the paperwork, I discovered these three things were deceptive and dishonest: 1) After a test drive with no floor mats, they gave me some floor mats that looked decades old (see photos). 2) They gave me the choice of a cheap aftermarket charger or a an original charger with severely damaged cord. 3) Today I realized that they never gave the the flat repair inflator kit that should have came with the vehicle! I will be phoning the dealer and asking for the inflator kit and will upgrade this review if they give it to me.

Los Angeles

The purchase of any car is a challenge because there is a negotiation involved. The sales here is normal: negotiate, negotiate, and negotiate more. I enjoy negotiation in general, so it was fun. Stan was my salesperson, very kind and straight forward, as well as very patient. The general manager is a tough cookie to negotiate with, but he is trying to make a living for everyone at the dealership. When I explained my situation clearly, they listened and were reasonable. Give some and take some, then the deal is done. My philosophy is to treat everyone nicely and professionally. Then, they usually reciprocate. This dealership is very clean and new. The service manager named Paul seems friendly and reasonable. I'll have to bring my new Mitsubishi in for service to find out how well they will provide service. The bottom line is that I purchased a Mitsubishi from here, not elsewhere. I never owned a Mitsubishi before, so I look forward to learning more about owning it through this dealership. 5 🌟's for Stan, 5 🌟's for cleanliness, 4.75 🌟 for GM, all average out to about 5 🌟's. Mind you, nobody is perfect...

Blanca Cortez

Update: December 30, 2022 It is always a pleasure to have my car serviced at Universal Mitsubishi. Paul and Armen are always attentive with my concerns and always go above and beyond. September 2022 I had a bit of an issue at Bakersfield dealership. So, I called Universal Mitsubishi and Armen schedule me right away. They were courteous friendly, and efficient. They helped me with the recall. I definitely recommend this place to get your service done on your car.

deniel

Great vehicles, great deals, the best customer service from JC and miss tiki!! speechless on how awesome they were. look for them and they won't disappoint. Thank you!!

darryl swann

All of the folks at Universal Mitsubishi are friendly and personable. I recommend them highly. Armen in Service is exceptionally accommodating and professional. He went out of his way to make sure every issue was handled with my care. Thanks Armen. DSwann

Adam Subuh

They got me in really fast, replaced the clutch in only a day and my car is running like I just bought it. Thanks a lot!

Marsie Cordero

Overall great customer service. Everyone was very professional my sales person Saul was fantastic. I also had the pleasure of dealing with Bobby the sales manager who was also very kind. He kept me updated on the vehicle I had reserved. The financial manager Tiki was also very helpful. Best service I’ve had in years would highly recommend.

Veronica Smith

My god! Tiki was amazing!!! She did her magic! I got the car of my dreams thanks to her! I highly recommend this dealership! I will for sure comeback to this dealership!

Tianna Mendez

Paul in Service assisted me throughout the day, keeping me up to date on my vehicle’s repair needs and pricing.

Kambo

I’ve been to quite a few dealers from many different manufacturers. Not many service dealers are ran like this. From the efficiency to the quality of customer service they provide, it is the most professional dealer you’ll come across. I thank Paul and the rest of their team for the incredible service provided.

Giovanni Lugones

Paul is awesome. He is clear with explanations, honest about which services are needed and when, and always keeps the customer in mind. I’ll continue to come back here as long as I’m in LA!

setareh kahkeshan

Tiki did amazing job . She was very supportive, knowledgeable and attentive. In addition Bobby and Ivan were so helpful and knowledgeable. Everybody made our experience one to remember.

Blanca Ocegueda

Loved the service I received! Everyone was super nice and welcoming. Paul went above and beyond to help me resolve all my concerns with my vehicle. Definitely will be returning if I have any other issues or concerns.

faye jones

I came in due to my car stop with out warning my car was diagnosed when service took longer than expected I was given a a rental car my car was fix I am very happy with the service Paul was so good to keep me informed as to what was happening

Pete Finlay

Always great service at Universal Mitsubishi. I’ve never had a bad experience.

Esmeralda De La O

I bought a used 2017 Jeep Cherokee from Universal Mitsubishi in 2020 and have been taking it there to get it’s regular services. Everyone is so welcoming and ready to assist as soon as you walk in. Paul (in service department) has excellent communication skills. I really appreciated his regular calls on any updates for the status of my vehicle. Turned out I needed a new transmission and thankfully had the extend warranty! Paul went above and beyond to get my vehicle back into tip top shape. I’m back on the road happy and secure! Thank you :)

Betty Brown

These guys are amazing! They work with you, don't rush you & are open and honest up front - which is rare for car salesmen! The facilities are small, but clean & they have Starbucks coffee on fresh brew in the waiting area! 😍 I got a beautiful (lightly) used 2018 Chevy Trax Premier here & I absolutely love it! I live in the mountains, so AWD is a must! The car handles like a dream & this dealership made it easier than any dealership I've ever been to! Thank you JC & Carlos!

Steven Tubbs

This place is amazing!! We got a nice fiat 500e. Nice staff, amazing customer service. Was in and out with financing included in an hour

Tonia Vasquez

Paul, our service advisor made a very stressful situation with our car so much better. He went above and beyond to help us. I was confident that he had everything under control when he told us not to worry. He delivered his promise for the best possible price. We were extremely grateful for his honesty and professionalism and the fact that he kept us informed throughout the process. Can not say enough about how wonderful he was.

Warren Hiramatsu

Paul, the service manager, is someone who I've dealt with for 18 years. He has always provided me with excellent customer service when it came to my 2004 Lancer. This time the check engine light came on. I called Paul & he arranged to get me in on Friday. It turned out my catalytic converter needed to be replaced. There wasn’t an original replacement part but Paul was able to secure 3rd party replacement which was California State approved. I needed other repairs done as w. Paul & his team were able to get the parts in lethan a day. Paul promised to have my car ready by Saturday at 3 pm & it was. Amazing given how much work needed to be done. Now that Universal Mitsubishi & Paul the service manager are back in Van Nuys, I’m very happy. The quality of work done & the level of service is excellent. I would recommend them without hesitation.

Ervin Mercado

Armin who works at Services did a great job at helping me fix some maintenance issues with my car! His customer service was impeccable and was able to articulate the solutions of fixing my car! After getting my car back, my car is running smoothly! Thank you Armin and Universal Mitsubishi crew!

Mason Williams

Paul was super helpful and got my Mitsubishi back in working order. He only fixed what was needed, was super friendly, knowledgeable, and provided excellent service! Thank you Paul! I will definitely be back if I ever need anything else

polaric90

I highly recommend Saul. He was amazing, attentive, and was VERY professional. He was upfront and honest with me during the whole selling procedure. The purchase was quick, easy and no hassle at all. Great service all around. I would highly recommend Universal Mitsubishi.

Mark Pavey

I have 30 years on the retail new car dealer side of things and recently changed careers to vehicle and equipment procurement. Carlos was straightforward, knowledgeable, and made the experience painless and efficient. Carlos should be working at a high line store. Great experience.

Randall de Leon

Service department was great! Armen took care of us from the very beginning, was able to get us a rent a car for two weeks while our car was stored at their lot waiting for a part to arrive. Got our car back in a timely manner and made sure everything was running smooth for us. Armen and Paul are great and the only reason we always bring our cars to them for service. Won’t hesitate when it comes to getting our Mitsubishi fixed and properly serviced.

Demone Heller

Great experience! Went to get my car serviced. Everyone felt knowledgeable. Paul was very communicative throughout the process which makes any process involving your car so much easier. Will definitely be back!

kevin palad

Paul from Universal Mitsubishi was a god send. I have never received better care or service from any dealership. Paul went over and above to help and assist me fix my cars radiator issues. Not only that, he seemed genuine, helpful, and truly caring. After expressing that I would not be able to afford the recommended services to fix my vehicle, he helped brainstorm, used his connections, and came up with solutions for me to be able to fix my car, within my budget. Not only did he do that, but surprised my further by fixing my car two days earlier, and following up with a phone call to make sure everything was good. I appreciate Paul and everything he has done for me and my car. I will definitely be returning to Universal Mitsubishi, because of him and his exceptional service.

Eric f

Great service!! Paul is the man for this place. He knows his customer and cars. I will keep coming back and trust my cars with him.

Cesar Andrade

I been coming to this dealership for 5 years and they all treat me really good. Paul Tokatlyan has always taken me in, made space for me and always took take of me and my car. He is a genuine gem. Great person very caring and honest. My evo x always comes out good with no problems and he always tells me what he recommends doing on the car to keep it healthy. I really recommend going to him he will make sure your car and you leave happy. Please go to him and get your car taken care of. I can 100% say I trust this location and the people working with Paul.

John Russell

Great experience -- the "Routine Maintenance Required" light kept flashing in my 2015 Outlander. The Universal folks checked it out, changed the oil, cleaned out some rust that was affecting the acceleration, and I was on my way in less than two hours. And I certainly noticed the improved zccdleration on my way home!

Anthony Todd

I drove to LA, from Charlotte. So I needed to maintenance to my vehicle, and I could not have chosen I better place. Armon, the service manager was great, extremely helpful, and very knowledgeable. I would recommend Universal Mitsubishi, and I will be going back.

Manny Rincon

Love the customer service. Paul and Armen are great employees outstanding they always keep me informed and will go over ever detailed on the service I'm getting. Im a very happy customer. Thank you for having an awesome team. Thank you Paul and Armen.

Kristopher Conechado

Best experience at a dealership hands down! Paul and his team took care of my cars service needs. Staff is very accomodating and knowlegable. I would highly recommend to family and friends!!

Chad Casey

Nothing but good things to say about this dealership. Tiki and Juan were helpful, friendly and informative throughout. It was a hassle free and low pressure process. They even threw in a free delivery to my house. Highly recommend this dealership for your Mitsubishi needs.

Jazmyn Cee

Armen took care of my car and it was done in a timely fashion! Great service!

Bailey Massie

This is my second time coming to this location and I am blown away by the service provided again. I used to go to another location and had the worst experience every time I went. I decided to try Universal location and I will never go back. Paul communicated above my expectations on what was going on with my repairs. He also went above and beyond to make sure all my issues were addressed. As a woman going to get vehicles fixed or serviced is a little intimidating but Paul made me feel comfortable and like I wasn’t being taken advantaged of. I am very glad I found this location!

Valeria Chavez

Great experience ! I took my car on Tuesday and it was ready next day morning and they got me a rental car for free to get back home ! Paul was very helpful !

jay aye

Saul Romero is a great asset to this dealership not only is he always available. He is very knowledgeable and ready to assist. Tiki was very helpful and attentive as well. Great experience

Serge Cohen

Staff was friendly but little bit better disclosure of financings would of been nice and closer checking safety features on there used vehicles

Jenny Ruiz

Paul in service was extremely helpful understanding and patient with me and my situation. He kept me posted with any updates on my vehicle and took care of all business with my insurance to take care of everything for me so i experienced less stress and hardship during a upsetting situation. I am very thankful for Paul and his help .

Vicente De Alba

Exelent customer service fast service the best of the best the guy armen on service department take care of me all the time and do exelent job on my carr

Alex Betancourt

Great overall experience. Everyone was friendly. Paul was very helpful, professional, and knowledgeable. I can see why many choose to have him be in charge of over seeing services being done there. Thanks to all to took part in making sure my baby is running back to how she should! I'll be back!

Bridget Somerville

Paul was amazing beginning to end. Communicated well and often always considerate of my time and budget. I had called several other Mitsubishi dealers before this one and no one took the time or acted as quickly as Paul did. I will always come back to this dealership for service from now on - Bridget

Kittrix

Had a wonderful experience at Universal Mitsubishi! The staff was super nice and helpful. My lancer is over 100k in miles, and I wanted to have her looked over to make sure she'll keep going strong. No other mechanic has mentioned replacing my transmission filter! I had it replaced and now my car is running better than ever. Definitely my new go-to for general servicing.

Patricia Pinedo

Excellent service! Took my 17 yr old car for major work and Paul went out of his way to make sure my car was serviced and fixed. At Universal Mitsubishi they make sure all needs are addressed. The staff is nice and professional. Highly recomend this dealer!

Magdalena Zielonka

Service was great. Got everything I needed to make sure my car passes the smog test this year. I have been going to Paul for several years and he's the reason I keep going back. Everyone is so nice and wonderful and helpful.

Vanessa T.

Armen was super helpful, patient, and knowledgeable. He made sure that I knew I was going to get my car fixed and explained everything that needed to be done. Armen kept in communication through out the time my car was at the shop. He knew I was extremely stressed out and he put the customer first by being mindful and check in with me on that status of my car. Thank you Armen it is always a pleasure working with you. Anytime I need my car serviced I do not get worried because I know that either Armen or Paul will take care of my car. Thank you so much Universal Mitsubishi!

Alek Kotolyan

Very professional team. I trust this dealership with the most complex repairs. They did replace the transmission of my PHEV and the car runs like new. Even if its a long drive, i prefer this dealership over others. Thanks Paul. Strongly recommend.

Vinnie Marzano

The best place to take your Mitsubishi hands down. Paul is very knowledgeable, very upfront and honest. He does not overly push services that aren’t needed. I been seeing him for years for all my lancers and the only place I will take my car.

Joel

My service advisor Paul was very helpful! They work on the as soon I drop if off. I'll keep bring my 2022 Outlander at this dealership for service.

Karen Gaspar

I only have good things to say about Paul!!! He is the best, very kind, and helpful. He explains everything in detail and knows exactly what he is doing!!!

F S

Working with Paul Tokatlyan is a breath of fresh air. He helped me save around $3,000 on parts and service. He and his team took their time figuring out what was wrong with my vehicle. My car runs so smooth now. Staff there are so nice and accommodating. I highly suggest anyone take their car there for service. They service more than just Mitsubishi's. What are you waiting for? You should have been in the car, on your way, after you read that Paul saved me $3,000!!!!

General Email

Awesome people there . they took care of me . I highly recommend..

Frances Schulthies

I have been taking my 2010 Outlander to Universal Mitsubishi for service for several years. Armen is my service advisor and he is literally the best. He is friendly, knowledgeable and great at explaining not only what repairs are needed but also why they are needed. Every time I take my car in I am reminded why I will not be going anywhere else.

Jorge Moran

Service was fast and easy. They did a great job of explaining what needed to be done and weren’t pushy to get additional services done like other locations. Will definitely be getting my car serviced here as long as I have it.

Dulce Miguel

Best customer service! My car is 5 years old and no problems at all, aside from regular maintenance. Mechanics are always on top of it and know what they're doing! They don't try to upsale anything that your car doesn't need. (Saul awesome salesman)

David Insauste

Universal Mitsubishi has been a life saver. I've taken my truck for service to Paul ever since he was in Glendale and now since they moved to Duarte we've continued to service our truck with him. He always gives us great prices and gets the job done. On my last trip I was surprised to hear that the truck needed a new transmission and he went ahead and got that replaced for us under warranty and while that was getting installed he gave us a loaner. It gave me a piece of mind knowing I had transportation to use while our vehicle was getting serviced. Paul thank you for taking care of our truck and us as well. I definitely recommend Universal Mitsubishi for getting all of your services done here. BTW.. now they are in Sherman Oaks. Closer to my job. Heck yea!

Felipe Muslera

Paul and Armen are the most helpful and knowledgeable service managers I've ever had the pleasure to work with. I really recommend them! They don't offer any unnecessary work, and they are honest about your car needs. They'll always find special offers and discounts for regular maintenance, and any additional replacements or checks, they'll price fairly. Must go place for your Mitsu!

Susan D. Jefferson

My service advisor is Paul. He is always polite and accurate about time needed to service my car. He takes time to explain what needs to be done and if they found any problems. The waiting room is clean and chairs properly spaced.

Alexander Reposar

The staff was very friendly, helpful, and knowledgeable about my cars needs. They were kind and courteous towards me and the service time turn around was quick. I recommend utilizing their services if you need the job done right.

Priscilla Terriquez

Overall service was great! More specifically the accounting department, they were very welcoming and made me feel comfortable! This would be a 5 star rating but I have yet to receive an item that was promised to be shipped to me. I would be happy to change it to a 5 star once I received the items!

brkitdwn

I experienced a problem after taking my 2018 Outlander Sport to a certified Japanese repair shop close to where I live. They have great reviews, however, they didn't do a great job on my vehicle. I started experiencing a rattle noise, up front, when going over road bumps about three weeks after having a complete break job. Since they did a few things I didn't like, I had no interest in taking it back to them to try and resolve the rattle noise. Long story short, they didn't use the right parts or do the repair work correctly, and components came loose, and that's what was causing the rattling. I was hesitant to take it just anywhere, and thought it best to take it to a Mitsubishi Dealer because they know their vehicles best. I reviewed a few, and decided on Universal Mitsubishi in Duarte. First off, as soon as I pulled into their service area, I was greeted by friendly staff, and was referred to Paul, the Service Manager. Super friendly and very knowledgeable. I realized I had worked with him in the past, when he worked at Glendale Mitsubishi, so it was a nice surprise. He made me feel confident about their service, and within an hour of taking my vehicle, he was able to provide a reasonable professional answer, the cost to fix what wasn't done correctly, by the other certified repair shop, and a timeline for completion. I was impressed. I also had a few other items I wanted done, and Paul was quick to let me know the best options, and worked with me on pricing. I'll definitely be going back when needing additional maintenance. I take care of my vehicle, and want to keep it in great condition, and I feel confident Universal Mitsubishi will provide the best service for the best price. Just wished I had taken it to them the first time. Live and learn!

Michael Khouri

I have dealt with many dealers services from different brands Mercedes, BMW, Toyota but Paul is by far the best service person I have ever dealt with as he is courteous, knowledgable, experienced, and knows how to connect with people and explain what service needs to be done in a timely manner. Thank you Paul for the great experience

verena ramirez

Paul was extremely helpful from the very beginning when I called to make my appointment all the way to the end, my first time here and I will be back for sure. The lady that takes the payments could be more friendly I think, other than that I had a great experience at Universal Mitsubishi.

Is 350

This dealer is one the best.They helped me everything i need to fix my car without hassle and they will help you to get a rent a car too.If you need service for your car don't forget to Ask Paul and you will never regret it...

Christopher Booher

Dearship was friendly and quick to solve my issue.

Elena Kh

When I receive such excellent customer service as I did yesterday from Paul I believe this is one way of showing appreciation.Fantastic customer care. He is so polite and professional. I will happily go back to Universal Mitsubishi for any works needed on my car. I would recommend. 5 stars.

Nicole Ruth Starrett

Paul and the service team are amazing. I had to take my car in for an airbag recall and I was dreading driving so far away. I emailed first and got an appointment time, and got a response right away from Paul and his team. They were waiting for me and recognized me, and my service was done speedily while I waited in the a/c with wifi! They knew I had to leave by a certain time, and they turned my car in ten minutes early. Really incredible service.

Gabriel

Another fantastic experience at Universal Mitsubishi Service Department. Paul has been taking care of me and my car for a long time now; and, as always, he goes above and beyond. Great service, great price...wonderful experience always. Thank you, Paul.

Marvin C

Fast and honest service, got my first oil change for free, nice staff, nice enviroment, nice waiting room, 5+ stars, mr. Paul really take care of costumers and cars. Definetly We'll be back for our next service.

Adriana Asa

Thank you so much Universal Mitsubishi for my new vehicle! I love it! Thank you for giving me the best deal, I never thought I would be able to drive a new car! You guys made it happen! A big shout out to Carlos for giving me a great deal, Tiki for getting me a great financing and great warranty and protection coverage and Saul for showing and test driving the car! You guys rock! Thanks!

Siegfried Peters

Getting my car fixed here was the Best decision I've made. After spending years of going to random mechanics, Paul and his crew were able to diagnose my problem and fix it. My car has never run better. Sure, they may be slightly more expensive than your hole in the wall Mechanic shop but the quality of the work is worth it. Plus they are super friendly and explain everything thoroughly. They take the time for you. I will never take my car anywhere else.

Farouq Jiwani

I received a service engine light for a few days on my '08 EVO X. I called Paul at Universal Mitsubishi and he suggested I bring it in to have it thoroughly checked. We found that the Mass Air Flow Sensor was failing and replaced it. Paul did additional tests on the car and once it was done, and I drove the car, it felt like brand new. The service and information throughout the service engagement was outstanding. Thank you again to Paul and his team for SUPERIOR customer service and an amazing job on the car. A++++++ I took my Evo X in again after being told by a local shop that some of my strut bolts were loose. Took it to Universal and they said there was nothing wrong with the bolts. They did however find an issue with my clutch. Paul did offer my a discount and a loaner while they fixed the car. They did an amazing job as always. Great service team A+++. 07/09/21 While driving the Evo X, I noticed a squeaking sound coming in when changing gears. I called Armen at Universal and brought the car in. After assessment, Paul told me that there was movement with the camber bolts and struts which, ideally needed replacing. After all items listed, Paul did provide me with a discount as there was quite a bit of work to be performed. I was provided with a rental while Universal team went into action to replace and fix all the items. Picked up the car, and it is running like brand new. Thanks to Paul, Armen and the technician team for brining the EVO back to a 'new' life. The car is running extremely smoothly and has the power at the touch of the pedal. Thank you for your diligence in noting things before it becomes last minute. If anyone is thinking that independent mechanics are cheaper, think again, and get the warranty and OEM parts from Mitsubishi. The prices are now equivalent, so dealer services are quite competitive. And you get the Warranty backed by the Manufacturer. Thanks to the team, I am enjoying every minute of driving my EVO X.

Janet Zakas

Great experience with this service provider. I was very satisfied with the service I received.

Jason Lee

The only dealer willing to solve my issues. When my new car had an intermittent bug with the proximity sensors, I took it to the dealer I bought it from, another dealer, and then finally this dealer, and only Paul here confirmed my problem and got me a replacement. Even when I call for small matters, he somehow recalls my car and knows right away if I should take it in. I only try to deal with Paul here because I never got the sense he would try to upsell me on unnecessary services that dealerships have a bad reputation for.

Kristoffer Clamor

Amazing service from their team! Very quick, friendly and professional. Paul, Armen and Junior are the team to go to if you need a reliable and trustworthy kind of service. I am surely not going to give the business to any other service department than their team.

Hilda Ayala

Excellent service! I trust Paul to keep my Outlander running like new!

TC Hulburd

I have been going to this dealership since 2014 for my Evo MR when it was Glendale Mitsubishi. The service department at Universal Mitsubishi is by far the best in the business thanks to Paul. When I drop off my car for service, he is always friendly, professional, timely and extremely knowledgeable about what needs to be done for my car. I know that when I hand over my keys to Paul that things will get done and I do not have to worry. If you like outstanding service, go to Universal Mitsubishi and ask for Paul.

Jody Waxman

Incredible staff. Thank you so much Paul (service manager) you helped make this process extremely easy. I’d definitely recommend Mitsubishi to my friends

Erick Barillas

Great service Bobby and his team very kind! I’m impressed with the service they provide! I totally recommend this place to buy a car!! Thank you guys!

Seville King

Everything was on point they were quick and fast

sorin benga

Great team! Excellent service from start to finish, It is the 5th new car we bought from this dealership and every time they were great. Tiki helped us finding the right car within budget and assisted in giving me details of one I'd saved online. The whole process was remarkably slick from beginning to end. Car is great so far. We would like to continue servicing the cars to Paul who has always accommodated our schedule. I would recommend this company and already have done so. All in all though very happy.

Shemp Howard

Paul Tokatlyan was great to work with. After a misdiagnosis at a local service center left my elderly car out of commission, I had it towed to Universal Mitsubishi noon last Saturday. Later that day the problem had been diagnosed and estimates provided -- both the estimated completion time and cost estimate were less than I was expecting. By Tuesday afternoon my car was up and running. The time and total cost of the repairs were exactly as quoted. Again, Paul was great as he kept me informed on the progress throughout. The 50+ mile trip to Universal Mitsubishi was well worth it.

ryan joshua

I’ve purchased three cars from this dealership in my lifetime all Mitsubishi. I’ve serviced all my cars at the service department with Paul and Arman. I think Paul has worked there for like 15 years. Both of these people have always done a good job, fair prices, and always got the work done timely. I am very happy and would recommend them to my friends and family. If you have a Mitsubishi it’s worth it to pay a little bit extra to come to the service department because the service people are good people and honest.

Zvonko Momcilovic

Paul and the team from the service department are awesome.Very professional and friendly at the same time. Paul went out of his way to resolve my situation, which btw went way beyond diagnostics and repair, despite being very busy. I would give them 10 stars if possible. Highly recommended!

Zara Mosikian

The most professional and Knowledgable staff take care of the whole service process. I go out of my way to take my car to Duarte branch because of the excellent service provided. They take great care in explaining what the car needs(maintenance) and always go above and beyond to make the process as smooth and fast as possible. Thank you to Armen and the whole team!

Eva Alt

It's my first car and I'm really happy about clear, efficient communication with employees and smooth, quick buying process 🙌 Thank you Kevin, Robbie and Tiki. …

Nicole Cisternas

Juan Carlos was very nice! He helped me get approved and buy a wonderful car. 10/10 service!

John Maddalo

This review is for the service department. The service manager Paul, service staff Armen, and the rest, all amazing guys. Been going here for almost 9 years. They will take great care of you. I drive from Vegas to LA to get my car worked on by them. Super fast service, and will help you with cost solutions when there's no other options for you. People, keep buying and renewing your warranties, this will save you, especially if you want to keep your car, pay $2k now so you don't have to pay $20k for a new car.

Feliza Roberts-Lopez

I highly recommend that you buy a vehicle at Universal Mitsubishi in Duarte, CA. The whole team worked together to get me into a new 2020 Mitsubishi Eclipse Cross. It was the fastest I’ve ever been in and out of a dealership when purchasing a new car. Tiki, JC, Carlos and another gentleman were so courteous and very eager to help me with such a blessing. They all were very professional and filled with joy, while working hard together to make my dream a reality. To God be all the glory. Feliza Lopez

Ling2la

I had the pleasure of working with Tiki who work Internet Sales. I saw the Used 2017 Mitsubishi Mirage online. Paul in the Service was kind enough to introduce us. No hard core sales pitch, just a kind and thoughtful upfront sales presentation. I got the price of the car that was advertised and I got 100K Extended Warranty. I’ve been going to Paul in the Service Dept for the last 18 yrs. All my cars have been well maintained by Paul and his service Dept. Paul is honest and trustworthy and goes the extra mile when it’s comes to customer service. If you looking to buy a car, I highly recommend Tiki. It was a real pleasure working with her.

Robert Ramos

The finance manager Tiki is outstanding at her job.made my buying experience fast and easy. Armen in service was also very great knows his business and gets you in and out fast

DragonMasterJon

Paul from service always takes care of me, when i bring my 2014 Ralliart in. He's very informative, on time, and always explains the scope of the work, along with an ETA. The whole service team works hard to meet the deadline. I can really only trust them with my car, since they know the in's and the out's of it. Can't thank the team enough, for all the awesome work they do. This is the only place that will be touching my car from now on. Thank you. -Jonathan

J.M. Guerrero (Martin)

After several dealerships, my son, his mom and I felt that this was the best place to buy a car. The salesman, JC, was very easy going and knowledgeable. No pushing, no pressure. He was very accommodating and patient. When we closed the deal, Tiki, the financial officer, was also very nice and extremely pleasant to deal with. There were no hidden prices that suddenly popped out in the contract. The price we agreed to, was what JC had quoted us and that made everything flow very smoothly. They even put a big red bow on the car for a picture! I would definitely buy a car from them again. JC and Tiki are quite the team ~

Storm Gryphon

Excellent dealership experience! A major shoutout to Tiki Nikogosian and her team for ensuring that the entire experience was a pleasant as possible. We loved the zero pressure sales experience and the overall laid back and friendly attitude of the staff. A refreshing change of pace from other dealers we've dealt with in the past.

Marc Stephan Castro

I always bring my car to keep it serviced and it still runs to this day. If there's a problem I need to take care of they tell me. I never feel like they try to push anything I don't need.

RUDY AVILA

As always great customer service. Always going above and beyond. Thank you to Paul and Armen for being the best service advisors.

Lynd Slaybaugh

Fantastic staff and experience

leeloo duran

Happy to have a local mitsubishi dealer. Every one was friendly. My car was serviced quickly same day.

Mane Aleksanyan

The best Mitsubishi dealer. Very professional and knowledgeable service department. Paul and Armen did help us out with a complex repair. They will get the job done. Do extra mile drive and service your vehicle here. We had a bad experience at other dealerships.

Cesar Diaz

I brought in my 2015 Lancer Evolution MR for a diagnosis/check up. Upon arrival I was quickly greeted with a friendly welcome. Dennys was the person who helped out with my service. He was polite, courteous, and listened to my concerns. He explained what was going to be done and gave me an estimated time of completion. Before the time frame was up my vehicle was done and I was on my way. They even washed my vehicle.

Ana Mariscal

Armen is very nice, polite and helpful! Everyone else is also very friendly! I like the new location. Thank you for the fast service!

Mary Frances Mitchell

I was 8 minutes past the best latest arrival time and service was dismissive of my tardiness. I sat in a comfortably air conditioned customer lounge complete with Wi-Fi, then I paid my monthly bills while my car was pampered with updates and a washing. I could have had free coffee or watched a big screen tv, but I chatted on my tablet with a friend in another state and with my DP about the fact that I forgot to take my cell to the dealership. All in all, I was never bored and got my finances done along with my car. Thanks Armen for an effortless late morning. Universal Mitsubishi has been taking excellent care of my vehicle since it was purchased. I can't help but HIGHLY RECOMMEND the services of my dealership.

drei9

Excellent, Fast Service and competitive price. I would definitely go back and recommend this dealer to others.

Claire Felicen-Flores

Excellent service by Service Dept at Duarte dealership. Armen is professional, friendly, and easy to discuss options and to negotiate with. If only I can afford it I would not want anyone (mechanic) else to work on my car. But I am forced to To have it done somewhere to save.

Ruby Rodell

Paul was incredibly helpful and informative. I never felt like I was being pressured into getting work done that I did not need. I would hands down come to the dealer for all work I needed done if only you guys were closer!

Louie Maggiotto

They beat the price of other southland Mitsubishi dealerships, and then followed up with amazing service. I was in a rush, and Saul was literally jogging back and forth to the printer for me! Bobby was very courteous. John was very efficient.

Steven Levick

Thrilled with the help that Patrick and Carlos provided to me. Both are people that you can trust. In particular, I really appreciated the time that Patrick put into providing me candid input and advice as I navigated the transaction.

juan hernandez

Recently Lost my key for my 2018 Mitsubishi Eclipse cross, the guys at Universal Mitsubishi really went out of there way to help me out. I had gotten a couple of quotes from other dealers but these guys had the best price and had me out with a new key in no time.

shiloh lindahl

Awesome place to buy a car! I bought my first car here and the staff was amazing! Sergio and Daniel helped me and they went above and beyond to get me into a car that I like and was a right fit for my budget! The service staff was so nice as well when they were detailing my car! Everyone smiled and was playful. Highly recommend this dealership!

Lancer on a budget !

Definitely the best customer service! Took my car in for a warranty related problem, spoke to Armen in the service department, and was afraid I might not be covered but he took me in with no problem. Now I got my car fixed and was covered under warranty, also kept me inform with updates through out the whole process. I will definitely be coming back to service my car at this location. Very courteous people I suggest you check them out!

Jorge Estrada

They were able to quickly repair the recall on my vehicle and kept me updated with helpful updates. Even washed the exterior. Great service and would come again if I ever needed too!

Chris Biddle

Ok, I admit they did do a good job. They seemed unwilling to help me ship the car to me so I flew in and picked it up. This was not so much of a problem but it did result in me paying 9.75% sales tax from the LA instead of my Michigan 6% sales tax. I was initially not really impressed with everything but with 2 months retrospect they actually did provide a solid with everything they said. The car was as described, great shape no issues. They did register it for me and send me the plates. I did not understand how any of this worked but it did work and I am still very happy with my purchase at Universal Mitsubishi. I would recommend doing business with them. Of course always do your homework first, I did and it payed off BIG TIME for me.

Adriana cubillo

All service people where amazing , In addition the supervisor Paul and amazing and offered excellent service. Thank you

Christopher Tracy

The people at Duarte Mitsubishi are some of the most professional courteous and friendly service people I have ever met in that business. Paul the service manager is an outstanding gentleman first of all and a great service manager. He took care of everything for me with a smile and with assurance that it will be taken care of right the first time. I recommend Duarte Mitsubishi service department to anybody who has a Mitsubishi. You won't be sorry I promise you that. Paul and all you guys ever been to be sure you guys are awesome!!!

eyeloveyousoul

Paul Tokatlyan, Tiki, Armen, Scott Swant and the maintenance service team goes above and beyond to make sure your car is in good hands. Tiki was my first encounter before I purchase my vehicle and I must say her honest communication and caring persona won my heart to purchase with them. I bought my car with them a year ago and they genuinely show care and concern for my vehicle to make sure I am safe on the road. Paul is really amazing at what he does and I trust the team completely to make sure all my needs are met. I truly enjoy coming to office. Paul and the team makes me feel like family. Every single employee that passes through greets everyone and makes sure I have been taken care of. The office is really clean and the lounge is comfortable while waiting for your vehicle to be serviced along with coffee and water. Everyone smiles here and that shows how happy and supportive the team is with one another. Scott Swant truly is a gem and his energy radiates through his presence in the office. Not only his smile but the joy in his job he spreads around. And that is how they will treat you and your vehicle. I trust them completely and I am truly grateful to have my maintenance needs taken care of with this team of experts. Thank you 🙏 ~Syna Mo

Melissa Marquez

I have gone to another Mitsubishi dealer for service and it was the worse experience. Even though Universal Mitsubishi is further, I always make the drive because they are very professional and very helpful. Everyone has great customer service and I trust them with my car.

Tyler Adolphus

Armen and his team at Universal Mitsubishi have been helpful when it comes to maintenance on my car and being informative on what I can do right then and there and what I can do later. Best customer service and service.

Tibor Marton

I purchased my vehicle here and I do my services here as well. I’ve always had a good experience and will come back (unless I move away).

Carlos Telon

I got my catalytic converter changed on my Lancer. Great customer service and Paul from Service was fantastic. They fixed my car and now it runs so smooth. These guys are great and I would recommend them to all my friends.

Dawn Suggs

Paul is pleasant. This is the second time I've worked with him. I'm moving out of town on short notice and a lot of work had to be done to my car to prepare for the long drive. Paul explained Universal Mitsubishi's services and products clearly, and was considerate of the fact that I was in a hurry. He also gave me a good deal for one stop shopping. Armen and Jose were also nice and helpful. The Cashier was upbeat and asked all the right questions to ensure that I was pleased with my experience overall. Universal Mitsubishi provides a comfortable, professional and modern environment. I wasn't look forward to driving from Los Angeles to Duarte and back, but since the experience was headache free, I'd say it was well worth the effort.

Tiffany H

Saul,& Paul everyone there was very friendly patient and made me comfortable with my decision on purchasing my car I will definitely refer friends to Universal Mitsubishi thumbs up 💯 …

Zedekiah St. John

Efficient, friendly, offered available coupon on own initiative, contacted by text when completed, car washed. Very satisfied with service.

Tony Gonzalez

I'm referring my relatives to take their cars to the universal Mitsubishi service department in Duarte. I enjoyed the excellent customer service and peace of mind I get every time I leave this dealership after an oil change. Thanks again and I hope Universal Mitsubishi never closes down, I only trust their service department with my Outlander sport.

Patricia Gonzalez

Kind and efficient when I'm there, thanks for the service

Jay Cobb

A dealership you can trust. I bought a preowned Honda from Tiki (great sales person so be nice to her :) Daniel, the Sales Manager kept his word and took care of me (even after the sale) and gave me a deal that was a win win for everyone. He even helped me shop for an affordable car insurance. Paul the Service Manager (and Junior) were very professional in taking care of a few items I mentioned after taking ownership of the car. I will definitely be a repeat customer and will be returning for all my service and repairs.

Bernadette Sava

I took my car in for a recall and was served promptly. They did the required job and gave my car back.

Rebekah Kornfeld

My husband and I had a very good experience at Glendale Mitsubishi. Each member of the staff was helpful and patient during the more than two hours we were there looking for just the right car to fit our needs and budget. We test drove multiple cars and talked budget, pricing and warranty with each one and we felt like each member of the staff was upfront with us and informative. We drove away in our new car that evening and I’m so glad we made Glendale Mitsubishi part of our search. Thank you sincerely to Glendale Mitsubishi for a great experience and we have already referred our friends to you!

Tim Schooley

Called and made an appointment with Armen. As soon as I arrived they grabbed the keys and performed my oil change and checked the car for any other issues. After about 1 1/2 hours Armen called and said the car is ready for pickup. Armen made it super easy and I was checked out in minutes. Thanks again to Universal Mitsubishi my service was fast and easy. See ya next time.

Jim Chadwick

Paul always provides great, honest service. He's very detailed and informative about recommended service. Also, I felt very safe regarding precautions for Covid 19.

Josh Barrera

Yes it was a very good experience from the sale person, to the finance person, even the general manager took the time to come over and talk to me to make sure my experience was great.

Rhonda McKnight

I am a first time owner of a Mitsubishi vehicle. I have had Toyotas, a Mazda and a Honda. By far the best service and experience I have ever had was with Paul Tokatlyan. He is the most efficient, professional, kind, and courteous service professional I have ever encountered. When I arrived for service at 8:30am there were many cars ahead of me and the wait room was full already. By the time my car was checked over for service it was about 9:30am. I just bought my car and the problem I had was under warranty. I don't know too many service depts. that would have offered that information. I was able to get by car serviced for both warranty and non-warranty work. I am very pleased with Glendale Mitsubishi so much I am considering buying a new one. Thank you Paul I hope the owner of the dealership knows what a valued employee they have.

A Er

Excellent customer service, Paul and Armen in service are the best !

Erick Ochiyan

best dealer experience i’ve ever had armen was such a big help and got my car ready just in a few hours and i was very satisfied !!! Defiantly coming back if i ever need anything !

Ginat Dog

I have a 2002 Mitsubishi Lancer that I've maintained myself for a few years and 50,xxx miles. I started throwing the p0421 Check Engine Light code and registration for the car was coming up. I called the service department at Glendale Mitsubishi and told them what was going on. Christopher answered my call and was able to promptly schedule an appointment that worked with my schedule. The dealership is about an hour from where I live so I appreciated his ability to work with my limited time slots. When I got there Christopher helped me right away. We filled out paperwork for less then ten minutes and he told me the car would be ready in a couple hours. My girlfriend and I used the time to explore the nearby Americana shopping center and have lunch. The car was finished early and Christopher called to let me know. All the services I had performed were Mitsubishi Factory recalls but I was worried that I might experience some shady mechanic underhandedness with hidden fees, etc., This was not the case at all. Everything was performed free of charge as per the recall and Christopher made us feel comfortable the whole time. TLDR: I was weary about having service work done at the dealership and its location made me even more reserved but Christopher took awesome care of us and I am 100% percent satisfied with my business at Glendale Mitsubishi. Thanks a lot Christopher, and Glendale Mitsu!!

Rob Austin

I’ve been a customer since 2016. Always can count on exceptional service, great work on my car and being on time at an affordable value. Ramen and Paul always take care of me and my car

Tony “Fontastic” Fontana

Dennys was awesome! He took care of everything. My car needed to stay a full 24hrs and rented a vehicle on my behalf. All the problems with my car are now fixed and great customer service. Thanks Dennys!

Victor Wang

Paul has been taking care of this 2004 Lancer Evolution 8 car since new. When the 6 yr. included service expired I usually did oil changes, brakes and other minor service myself. Transmission/transfer case problems at 90kmi were covered under the 10 yr. drivetrain warranty. At 175kmi the sunroof malfunctioned so it was brought it all the way in from Palos Verdes to their new location where they quickly diagnosed the problem as some backed out mounting screws. Repair was done perfectly. It’s been a great car; it is still an amazing rocket. I’ve taken it to the track a couple of times and it is much more stable to drive there than my Porsche. And the service has been great. Thank you Paul!

Kyle Campbell

Went to Glendale Mitsubishi this past weekend to look at a 2013 Evo X GSR. Gina had contacted me a few months before and kept in touch until I was ready. Got to Glendale and Gina was busy with another customer so Armando helped me in the beginning. He was very helpful. Then when Gina was free she came and introduced herself. She had a very positive attitude and was willing to help me out. Then Mike (the general manager) came and started talking numbers. And he ended up giving me a great deal on a Phantom Black Evo X that they had. So we went to the bank to get the down payment (cashier's check) and came back to talk to the financial department. He was really nice as well clarifying any questions I had. Once that was done Gina took me outside and showed me how to operate some of the things in the car. She was so helpful throughout this whole process up until I drove home with the car that day. And she has still kept in touch and told me I can always contact her if I ever need anything. Overall the experience here was great compared to other dealers that I went to. And they even washed the car and gave me a free full tank of gas. Now that's how you take care of a customer. I'm glad I made Glendale Mitsubishi my choice.

Alexander Wayne

First off let me just say that these guys made it possible for a 23 year old with bad credit to get a brand new 2016 car with low monthly payments. These dudes work with you!! They want to make deals. I had such a great experience here. Every employee was friendly, helpful, and kind. Armin, Jay, John, Alvo, were all great. Alvo is perfect for sales. The guy is patient, made good recommendations, and knew every car he showed us without reading a note pad or the dealer display sheet. Jay? Coolest guy ever. Funny but got our business handled quick. Armin? He's straightforward and honest, BUT he will try to help you out. I was trading in a car that I had a negative equity (owed more than what the car was worth) and Armin was real with me. He didn't sugarcoat anything, and that's what you need when going into buying a new car. My credit was poor and I only had 2000 for down-payment, but guess what? They made it work! They even asked me if I wanted to put more as down payment that they could give me a fully month to get the rest. They gave me a 4th of July discount a week after the bank stopped the promotion. Armin got me the premium warranty for ONLY $5 more on my payments! The finance manager Jon was chill. He suggested I get a Safeguard service pack covering tires, rims, dents, bumps, paint scratches, and cracked windshield for ONLY 18 extra bucks. It sounds like they nickel and dimed me right? Nope! They didn't pressure me into adding those plans, they SUGGESTED them to me. They made gave me multiple alternatives to paying and plans. But what I got was pretty awesome! Not only is that service UNLIMITED FOR 5 YEARS, Jon actually LOWERED MY INTEREST RATE so I save all the extra cash I would have paid for the premium warranty and Safeguard service pack and lowered my monthly payment from the original set price. These guys were awesome. Thanks Alvo for being laid back and patient and not pushy trying to make a sale. Thanks Jay for helping me find through the process and making it quick and easy. Thanks Armin for your honesty, going out of your way to LOWER my monthly payments and getting me the premium warranty. And thanks Jon for lowering my interest rates and getting me a sweet service package basically for free. Like I told my fiance, if I could turn back time I would just to experience their customer service all over again. This place is legit!

Maris Valencia

Have been coming to Glendale Mitsubishi (Universal now) for more than 10 years. I've never had a problem and everyone's nice & helpful. I always look for Paul Tokatlyan who's the best service advisor. 👍🏼👍🏼 …

Alejandra Pena

Armen was super helpful and kept me updated whole time my car was being fixed, kept me in the loop about the prices too.

Amy Ho

I have been a loyal customer for many years. I bought my first Outlander from the Glendale dealership and my car had an excellent run under the care of the service department before they moved to City of Duarte. Paul Tokatlyan is my go to contact. He is friendly and extremely knowledgeable and he is always very direct and honest about what needs to be done. Now I have a Outlander Sport, and would only trust Paul and his team to take care of my car!

Christopher Young

Paul at service was awesome! Always a pleasure to work with him. Makes the process so easy. Thank You

Sherry Bleuel

The service dept finally resolved my service engine soon light issue that Pep Boys charged me 1500.00 for with parts and labor and still could not resolve. I bought my car from Glendale in 2002 and I really was happy to have them work on my car again. My car now zooms like he was new

ED KH (ED KH PHOTO VIDEO)

I Want to thank you for the service you provided me in a short time.Paul and Armen you are the best, I wish I could return your kindness. God bless you and your family.

stranger with candy

I got a used mini cooper clubman from there it was a great experience they are so nice and friendly great atmosphere no pressure no hidden fees. J C was very helpful and not like must car salesman pushy and Tiki was just great.

Robert Stein

You can't find a better employee than JC. He is kind and courteous and reps your company professionally. Carlos and Kiki are wonderful.

Chantal H

Always a pleasure. Professional as always. Love my new tires! Feels like I'm riding on clouds!!

Alex Olshansky

I used to take my Outlander to Glendale for service, but I like them enough to drive extra 15 miles after they moved. Paul is always friendly and professional.

Evan Peter

I am a first time buyer, and I was really nervous. I had done a lot of internet research about the car I was interested, but the actual process was still kinda nerve wracking. After the test drive with Tiki, I felt so comfortable knowing that she was going to at least help me get going in the right direction. By the time we were done I happily walked away with a fantastic deal, a great car, and the confidence of knowing that I have Tiki and her team at my side.

Andrés De Laura

All repairs resolved quick an efficiently. It wasn’t cheap. But you get what you pay for.

Sabine Azemar

I went in for a test drive and drove away with the car of my dreams. Tiki was great and felt the whole process was smooth. This was my first time getting a car without my mechanic dad (an electric car at that) and was taken really good care of.

Amber B

Armen was extremely helpful throughout this entire process. He was very informative and answered any questions I had. His customer service was above and beyond.

Anthony Esmeralda

Car runs better than before I dropped it off for service, Offered some good advice on which services needed to be done ASAP and which ones can do after 10k miles.

Marcos Quezada

Paul always goes out of his way to make sure my Lancer GT is running great. Good prices on full synthetic oil changes.

Mike

Service rep Armin is great I hope im spelling his name correctly guy gets the job done. He helped me install an ac vent that was broken.

Robin Evans

Excellent service at this dealership. The personnel are knowledgeable, friendly and really go the extra mile. I will continue to come here as long as I own a vehicle!

Andris Prokopovich

Armen my service adviser vas weary professional and friendly he understood my needs Universal Mitsubishi are laky to have service adviser like Amen working for them thank you Armen

Ffff F

Armen in service rocks. Easy to make appointments, quickly done. They call to follow up with your appointments. They allways finish earlier than you expected. They offer you all the possible solutions. 🚭 Free fresh brewing ☕

Geo Metro

5 of the best professional automobile 🚘 dealers ever.. So responsible and respectful/ individuals shop there you'll not regret.. and …

Jeannette Jaramillo

I was very happy with the service

Demetrius Young

The best car dealer ever ! Mr. Turcios was amazing and helped me acquire my first car. Blessed

Nora Rime

We leased a Outlander from this dealership in Glendale 3 years ago, the staff was the same and we felt comfortable to speak with Tiki again! She is always great to deal with, honest, professional and makes the buying process so easy. We will always go buy a car from her, Happy customers to another Mitsubishi! Thanks you Tiki

Claudia Zamora

Both Carlos and Saul were very friendly and made the experience a great one!

Kyle Krempa

Great experience, no high pressure BS to upsell me on stuff i didn't want or need. Very professional and transparent. Thanks Universal!!!

Shaun Brooks

Paul is Universal Mitsubishi's gem! Always professional and helpful! Paul, thank you for making a trip to the dealership better than can ever be expected!

Erik M

Excellent service by Paul! The best experience of any dealership I have ever been to. Highly recommended.

Johnny Segura

Give this dealership a 5 star, why here's my reason, my wife wanted to trade in her car a buick american car,we needed a lil more space,so we went for a mitsubishi outlander SEL , sales person was Cesar Macandili great guy,great customer service,gave us alot of discount,lower the cost of the price they WILL try there best to make it happen. Which in my case they did, Bobby 1 of there management there,awesome guy, he has a great personality ,very nice and cause of them 2 they made it happen for us. So all these reviews that i have seen idk if its true or na, they will try there best to make anything happen for you. Im blessed we got that car for my wife,shes happy,she loves it. Thank you guys for making this happen. I will recommend people to go over there you guys rock. 😊😊👍👍🚘🚘

Janice Gan

Armen has great customer serve. I drive 1hr. To receive such great service for me & my car! Thank you!

Brigitte Sotin

I was very suprised that many staff people were not wearing correctly masks. It was very crowed in the place where customers waited for their cars, it was very inconfortable under the circonstances. In the positive side they washed my car....

andy hau

Armen was great with what he does, he told me what to expect to do with my car. The was friendly and clean. The job was done in a timely manner.

Patricia Morris

I was never there. My credit union arranged the sale & delivery of the vehicle I purchased. I don't even know where you're located unless I look up your address.

John louis Gonzales

they are accomodating. they helped me to choosed what is better in plan for my car and this is my second time around coming here. i really recomended this Mitsubishi dealership

Kimberly Phillips

Paul from Universal Mitsubishi offered excellent customer service. I will be bringing my car to them again.

Amber Rodriguez

Loved that the dealership worked with me and made me very happy walking out the door with my purchase of the car.

b jenco

Armen took my call, set my appointment to my convenience, assured me they would handle my concerns, gave me choices on estimate and got to work. Pleasure to workwith.

David Ruiz

The attention very professional The time to perform the service acceptable Waiting area must change to outside space available to do it (due to Covid19) Service requested: transmission maintenance (oil replaced and filter) No detail report provided and no showing the parts replaced on this service Price ( no comments) I think other dealers will be more expensive.

Andris Prokopovich

Armen Yagubyan was the best service person always very polite and professional making shore i have any other Questions with the car. always good listener. Universal Mitsubishi service department arr very lucky to have employee like him .Thank You Armen

Engelie Torres

Armen gave us a top-notch service. Very professional and knowledgeable. Highly recommended!!

Venus Burns

The experience was very quick and easy. They were honest, helpful and nice. Would definitely recommend this dealership to my family and friends. Venus

Mike Percival

Not your typical transaction! I live 1,300 miles from UNIVERSAL MITSUBISHI and I purchased a vehicle 100% via text and telephone...other than photos, completely sight unseen. I am also in car sales and I had nothing but positive interactions with Tiki and Daniel during our dealings and post-sale follow up. As with any used car purchase, do your research on the vehicle and don’t be afraid to ask all of the important questions (ie: history, service, smoker, prior paint work, dents, number of keys, manual, etc.)

Thelma Alicia

I’m content with the service provided. Honest and helpful. Would come back and recommend. Thank you.

J.D. Mamey

Paul handled every one of my cars issues quickly and efficiently, even when one issue required multiple test drives to determine the source.

stacey patterson

Everyone is always so nice and quick.

glennsmooth

The service department is pretty good and that's saying a lot for a dealer. Unlike generic service stations they definitely know about mitsubishis. I got good deal on a rebuilt engine replacement and it came with a 1 yr. Warranty. Other places wouldnt guarantee anything.

Carlos Gomez

Great cars Love the service, been going with them since the Glendale days. One place I can trust my car. Favorite place to go.

Sergio Vasquez

Paul explained what was needed and why. Made me feel welcomed and I was important. Will keep taking my vehicle for service to this location

Josem Avendano

Armen was a very good adviser, he is very knowledgeable and trustworthy person, Thank you Armen.

Harrison Yang

A big shoutout to Zack for showing me a beautiful car and going through hoops to try to get me what I wanted. Unfortunately, I ended up purchasing another vehicle, but Zack was excellent in his follow ups and communication!

Ramiro Godinez

Great customer experience, customer for few years, very proffesional, my car is running like new, thank you for the free rental as well :)

Vanessa Morrow

Great customer service and helpful staff.

Ezequiel “Zeke” Barragan

The service department is great, always friendly and reliable. The dealership leaves customer service to be desired. If go back, but it's not the friendliest place to buy a car.

Viktor Adamov

Love coming here. The service is fast and fairly priced. People are nice and polite.

Rocky Balboa

Very professional good service

A Gonzalez

Excellent experience with this dealership! Great service, Armen really provided stellar customer service. Vehicle was ready so quickly! Great job Armen and great job Universal Mitsubishi!

George Kooshian

Always fair and professional! Satisfied customer since 2005! I highly recommend Paul, Armen, and the whole crew!

Jason Jimenez

Great Experience and Armen was awesome and helpful! Very informative! Great customer service! Thanks again! I I'll be back again!

Jonathan Teye

Very friendly, excellent customer service and their waiting area Is very clean and keeps up with the safety rules and regulations for social distancing.

Kenneth Davis

Great service very down to earth, not pushy ,l never felt pressured ,they pretty much let me call all the shots.

victorino Agustin

I was fully satisfied the services rendered by this department to my car. Very ftiemdly n accommodating.thanks guys n more power.

Brandon Far

Paul was great! Will definitely go back for future service needs.

Michelle Coleto

Paul the representative was very accommodating and the service was quick

Agustin Mares

GREAT TEAM! Highly recommend over any other Mitsubishi dealership for parts and services.

Anne Swatfigure

People were polite and professional. JC and I took out a car but I needed to think about it. I was impressed that there was no hard sell going on.

Rogelio Sepulveda

Went to Universal mitsubishi to get a car the salesmen were very nice and answered all my questions, left very happy with my new car I highly recommend this car dealer.

Cameron Chien

This was my second time at Universal Mitsubishi in Duarte, and it was also excellent! Dennys was great, just as Paul was last time! Recommended!

Lucia Marquez

We took our Lacer Evo for repair to the service department. Paul was very helpful and courteous through the whole process, great customer service!

Maria Padilla

We have owned a Mitsubishi vehicle since 2007 and have never had a major problem with our vehicles. I only wish Mitsubishi would bring back the Mitsubishi Endeavor.

Chef Muhammad

Hello Mitsubishi, thank you for all of the service and free roadside assistance tow. Thank you for Mr. Paul and all of the staff for helping me with all my engine problems and helping me get my brand new car back on the road. Xo

fion Huang

The sales representative is really nice and professional, answered my questions about everything.

Eriq Flores

Great customer service. Paul is awesome.

Emma Lopez

Sale perso. Are very knowledgeable and friendly. I was able to workout a deal that worked for me. I would recommend this place.

JayHye1

Always been able to find the part that I need for my car. Nice helpful staff. Every now and then something it's actually cheaper to the dealership then through Pep Boys or AutoZone

John C

Had a great experience at Mitsubishi thanks to Paul from service. I am very happy with my car.

Loui Madrigal

Great service Paul I cannot thank you enough My Evo MR is running thanks to you and the Mitsubishi employees. Stay Blessed!

Jim Byard

Less than impressed with the inventory and features of the vehicles. Sales staff seem to have the same opinion and dont exhibit much hope of a sale

Disraili Gammons

Not good not bad. I don't like the cars they seem whimpy and cheap. Some of the worst ignition locks I have sceen. Parts department seems incompetent most of the time.

Roham Anari

The services is very nice and good and super fast and thank you from Armen for take care of my car

richard rodriguez

Always great service from management to mechanics. Awesome dealing with a great and professional crew.

Rita Avedisian

I have my battery just in time and relly feel great with Arman's help in service department.....

Ajith Paranaliyanage

Armen help me a lot fixed my car Thank you

Sean Moffett

Great service and helpful employees, not a long wait time

James Sandino

The service personnel is great! I appreciate all the information that was provided to me.

MARTIN NUNEZ

Great service from Paul all the guys were on point and couldn't be happier in and out thanks guy's Nunez

julio salcedo

Paul the service center manager was very helpful and kept me updated with my vehicle I would recommend him to everyone great help Thanks Paul

Lawanda Hamilton

My experience with universal Mitsubishi was great. Customer service is excellent. Allen recommended two others

Daniel

Paul, Dennis and the rest of the staff offer excellent service. Very transparent, honest and helpful with pricing and accommodations.

Tom Bliss

I always appreciate their professionalism and care.

David Ruiz

Very alternative to me all questions and answers I was very satisfied with their professionalism I will recommend this to others and I also will return back at the end of my lease.

Brandon Sanchez

Great service and go 110% to find out what was wrong with my car and recommend them

Craig V

Paul from services literally has the best customer service I’ve ever seen and On top of that he looks for ways to save you money

Lovely Miss Mamie

Very impressive, very professional, everyone I encountered went above & beyond call of duty.. Take your car to get serviced & expect to be treated like royalty

Mukesh Balar, CHAE

Thank you, Armen and Paul. You are friendly, attentive, courteous & knowledgeable staff in service department.

Claudia aguilar

I know that I can trust them to take care of my car also they always are clear on their recommendation I will definitely take my car there

Barbara Williams

Very nice staff and facility. Thank you Armen and staff for all your help.

lopezmarleny73

I brought my Outlander for service, Paul who is the service advisor at the service department provided me with a great service. I am very satisfied!

momo simon

Excellent services. Always look for Mr Armen, he is a good and very professional person .. Well done Mr Armen👍 …

Salvador Jarencio

Very helpful staff

Rafael Armenta

The best southern California dealer. Great advise and great service from service manager Paul Tokatlyan.

Krsna Asani

Communication and service was excellent. Nice to feel ease and customer care in these surreal times.

William Morrison

Very pleased with all staff and services you provide for me, You are my family looking forward to my next visit

Patrick Sy (施並龍)

Excellent Sales staff will definitely come back

Jaydeen Ordonez

Thank you Paul and everyone that worked on my car. You all did an amazing job!

Dj Easeback

Paul was sent from the heavens!! Top shelf service for everyone!!!👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽 …

Adelin Mesta

Always the best service. In and out in not time and all my concerns addressed.

Lance Fulfer

Paul is a rockstar. He is the only person who is allowed to deal with my Evo.

Faustino Facundo

Good place, good people, I like Mitsubishi motors some times they have great deals

eleanor [email protected]

Very helpful and knowledgeable, I would definitely recommend them to anyone looking for a car

Gianfranco Patuzzo

Smooth process. Gregg was extremely knowledgeable and friendly. Great experience.

LEO UR.

The best dealership in the area! From the service department to the sales team everybody is really nice and helpful.

Bradley Ochsenbein

TIKI WAS GREAT JUST WOULD HAVE LIKE THE PICK UP PROCESS TO GO A LITTLE MORE SMOOTHLY BIT OVER ALL A GREAT EX

evolutionx lancer

Good customer service Paul and armen are very nice and friendly to people.

ESMERALDA BEATTY

It was incredibly quick and everyone was very friendly. I would go there again, for sure.

Mario Oyarzabal

Staff was really helpful. And easy to work with. Thank you guys!

Tameka Williams

Universal Mitsubishi is an amazing place! They have reasonable prices. Glad I choose this place !

Raul Perez

They attended us pretty quickly so that's good in my books

Adrian Anghel

Waiting area just common. Wi-Fi and cofee included. As usual, high labor prices.

Alen Keyvani

I like the customer service, I defiantly Recommend Armen and Paul in Service department

David Brook

JC and Tiki were great!

Rene Ortiz

Best Mitsubishi Dealer in So. cal. Highly recommended. Great parts department.

ann casella

Paul and his crew are very honest and very curteos.

Andy Vidal

Great service never had an issue and are very friendly!

Andriy Prystash

The best team 👍👍👍👍🙏 …

John Erald Flores

Mitsu is the best Car i ever had

Tracy Endicott

Armen was amazing, went above and beyond to help!!

Mark Lan

Good people, great communication, good service. The car got good service as well.

Alexander Kartashev

Guys, you need to somehow improve the working conditions, in the summer it is very, very hot. Good luck to you.:-))

Manuel Villatoro

Efficient and fast service. Good price for a synthetic oil change.

Susan Esguerra

Excellent customer service. !

Sean Alred

Great service. Easy check in.

Patt Haro

Customer service was excellent. Would definitely recommend.

Yao-Yi Chiang

Armen is the best! I'd not go to other Mitsubishi dealership.

V Reynoso

Very happy with the service was provided

Carlos Brito

Thank you Paul, thank you guys 😊 great service! …

Fernando Yu

Great service! Good job Paul!

Larry N

Armen at the staff at Universal at Professional, Polite, and Prompt.

Danielle Bribiesca

Paul Service Manager gives Great service and staff also..

Lena Baker

Your service was excellent I give you a ten.

sam Alvarez

GREAT SERVICE AND FAST...

Stephanie Thompson

The only place I trust to take care of my car!

Antoinette Harmon

They were so helpful and explained everything.. Thanks so much...

Jorge Carrillo

Great attention to detail. Will return later for more services 👍🏻 …

Carlos Hernandez

Universal Mitsubishi always outstanding and helpful people.

Brian Burns

Great experience. Nice people. I will reccomend them to anyone.

Francis Pellitteri

Excellent service by Lorenzo

Hamed Hokamzadeh

Been going here for years, always great service

Paloma Lizeth

Armen was very helpful and professional

Vega

Service department is great

Faisal A

Whenever i go there for service i get stuff done and people are friendly well come.

Candy Hui

Just wash room need to be clean more often

doron regev

Everybody was very nice and friendly very good experience all in all

Anallely Ruiz

Love this place very nice staff would definitely recomd this place

Jorge Pinto

They give me good deal in my G4 2017

Heather Gordon

Very helpful!

1Charlene Sparks

Great experience with great staff😁 thanks for everything …

Bill Devlin

The whole experience was top notch.

Lynn Enriquez

Tiki and Zak are awesome, the main manager is kinda rude

Goodguy Turnedbad

Paul was very helpful and took care

Salvador Sals

👍 …

Victor Parra

Great work in a timely manner

Joseph Cortez

Great and Fast Service

Ariel Ivan Chilczuk

Great and friendly service. Knowledgeable staff.

Rocio Rodriguez

Just ask for Paul, he will take care of you

David Mikaelyan

Great service. Tasty coffee

Robert Maltez

Very Friendly and helpful staff. Ask for Anthony.

EDWARD SARTORIS

Everything went as expected. Will be back for next scheduled service.

Segundo Broggi

Fast reliable great service

Josh “Wicket”

service staff are all great peeps!

Aaron Curtis

Excellent customer service here.

Joel Ong

Very good service and very helpful

velenger A

Really great service and the attention

Master Sharon Thodupuzha

Friendly & Helpful staff! Timely service!

Steve Eubanks

None people but not flexible negotiators

Elev8ted Life With ChundraB

Love my car. Thanks Tiki

Michael Sandoval

Great job, thanks Paul

Melissa Cena

Service personnel are very friendly.

S H

Apperceive for the kind and quick service!

Susan Bade Hull

Quick, honest and clean service

SAMIR PATEL

Very good people's

Carlos Huizar

my go to place for service only

richard haro

Great job

MIGUEL

Great customer service

Aiman Zeidan

Very good

Walter Polan

Another grate experience at Universal Mitsubishi

hititright fromtheside

Evo owner

Alfredo Echeverria De Los Santos

Great personal of workers

yadalda

So far great

Gene Arshansky

Great service!

Groovy Leslie

Great experience.

toto j

Professional staff

Motor Town

Professional and friendly

Ricardo Estrada

Hospitality on point.

Edward Toma

Great service

Armand Cristobal

all great!

Kleider Guayabal

Good Service!

Steven Rosales

Not helpful at all

Napoleon Perez

Good

FuLinKaZan

👍🏻👍🏻👍🏻 …

life of Amaro Aguilar

Nice experience

Yavo Val

Friendly staff

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