Reviews of MINI at Universal City. (Car Dealer) in Los Angeles (California).

MINI at Universal City

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366 Comments

Car dealer

MINI dealer

4338 Lankershim Blvd, North Hollywood, CA 91602, United States

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Information of MINI at Universal City, Car dealer in Los Angeles (California)

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Reviews of MINI at Universal City

Ronaye Calvert DeSiena

This was my first time having my Mini Cooper serviced and I was so pleased. I was taken on time, so no long waiting and the procedure for the maintenance was clearly explained by Mario Franco my Service Advisor . Mario was courteous and had a friendly warm personality.. He gave me an estimated time to pick up my car and assured he would call me close to the completion of service . He was on point with est. time and as promised did call me beforehand. Excellent experience.! I’m impressed:)

ivetthe kenkel

1st time at this particular MINI dealership and I was helped by Jorge who went above and behind helping me with my oil change, loaner car and communicated on what repairs my car needed. He was very professional, patient, and understanding. I was impressed with the video that I received to show what repairs were recommended and the system they used even showed what my bill was going to be without too much back and forth. Very Simplified system that made me feeling like my time was valued as a customer. Great dealership, great customer support, and Great ambience!

Breezy 8cupcakes

Mario and his service staff are incredibly friendly, efficient and honest.I’ve used their service department for the last 5 yrs. Recently, I took my car in and while scrambling to get to work, dropped a few hundred dollars in cash between the seats. I didn’t realize until a couple days later. I had no way to know if it was in my car or on the street, so I didn’t bother to call.I painstakingly, took it as a likely loss. When i picked up the car, to my pleasant surprise, the staff had rolled up the cash and put it in my cup holder! I truly truly appreciate them for this. The world can be a wild place sometimes. It was nice to see people be so kind and honest, rather than take advantage of a situation. Such wonderful crew!

Mark S

Great dealership! Went in looking for a used manual transmission Mini to tow behind our RV. Our sales rep (Marc) was extremely knowledgeable about all the vehicles and patiently stayed with us for a couple test drives and a ton of questions. We settled on a very nice Cooper S Cabrio that they were able to fit in our budget. Highly recommended

Nina Kaze

Excellent service and staff! As busy as they were, things went super smooth & efficient and my car was serviced in a timely manner. Love the video of my mechanic explaining what i needed done and the super easy way to decline or accept recommended service! Thank you so much-

Irina Barlage

I have used service department at universal Mini multiple times. Majority of my visits were scheduled with Jorge. Each and every time he took an incredible care of me and my car He Always explained everything thoroughly and took his time.. covered several issues I had under warranty and never tried to take advantage of me as a customer. He always had a loaner waiting for me.. And my visit was no longer than 15 minutes. What I loved the most is even when I called 6 months later he always recognized my voice on the phone and which car I drive. After servicing my car at Univeral Mini I can honestly say I would purchase a new vehicle from them in a heartbeat just to give them business

Belle Ives

The folks here (at the service center) are always so thorough and helpful. It’s expensive, but they are seriously the kindest people and they offer the best service. Particularly Mario and Jorge. I’m super grateful to them - they’ve been great every time I’ve brought my car in. If you can swing it, def bring your mini here.

Nikki Marks

Greg, Sergio, and Sharon all did a fantastic job helping me get a car very quickly as I needed a new car pretty immediately! They were patient and EXTREMELY accommodating. Highly recommend this location to anyone.

Arbi John

Unfortunately due to some uncontrollable circumstances my experience was different this time. The wait time to get my car fixed lasted almost two weeks, they didn’t have a loaner car to offer and had to pay $350 for a rental. But as always the team there is extremely service oriented and tries the best they can to make clients happy during these tough times.

Jason Irving

Mini service team is truly awesome. They were thorough, detailed, timely, and always communicative throughout the process. My mini was hit my a mudslide, so needed a lot of work. Not only did they do an awesome job, they coordinated everything with insurance between their own work, offsite work and direct communication with the insurance people. Thank you guys!

Jerald Armstrong

Service is generally a shock when you own a Mini. The extended warranties are good to have. You will use them. Today took longer than I would have liked.... but I got some work done and had 'free' coffee while I waited.

C S

Easy to make an appointment ,quick and easy drop off. Jorge always so helpful but the whole service team is. They were able to provide me a Uber from/to the dealership. Even the cashiers are friendly. Do yourself a favor and get a hot chocolate from the machine.

Jesus Fuentes

Great job, I was actually surprised that Jorge was able to accommodate me as soon as he did and the wait time went by quickly and only took 2 hours not 3👍🏽...of course the sticker shock took me for surprise, even though the AAA gentleman who gave me a heads up about me having to go to a mechanic in order to change the battery somewhat prepped me. I also found the videos and diagnostic helpful and transparent. Jose, another service advisor, was also really accommodating. He helped check m3 in and set up an appointment so I can drop off my car for some other work that needs to be taken care of. Over all very satisfied. + Iove the merch😁

Cindy Benjanan

I’m very happy with Marc Perry for his extraordinary help during this busy time and being very patient with me while I can’t make up my mind about the car. It was a pleasure working with Marc for his honesty for going above and beyond on purchases/lease also his knowledge and expertise is amazing.

Joyce Lederer

Mario took amazing care of me. I use to go to Santa Monica Mini. Universal took better care of me. Everything went so smoothly because of Mario. Service was quick. Thank you for taking such good care of me!!!

Rain Wannasiri

Easy to make an appointment. I ‘ve been taking my car to service here a couple of time. Jorge is always so helpful. I love that he always sends out a video during my car service. Thanks Jorge for an amazing job.

Carly Brown

Although the service spanned nearly a week instead of the 2-3 business days I was initially told, the staff was very friendly and professional. I felt as though they took great care of my vehicle and I would rely on them for future service needs.

Lance Conner

Service dept was awesome...sent a video of the inspection...that's a great added value...makes me feel comfortable knowing what work needs to be done. Last but not least....Mario was grrreeat!!! Very personable, and trust worthy. Thanks Mario

Jesse Lujan

The staff are very helpful and will offer several solutions for your vehicle. It was a pleasure working with the staff. When they troubleshoot, they show you exactly what is going on. I got a video sent to me on the problems with my car. It was a great experience! I will always bring my Mini Cooper here.

C.A. T.

Great customer service! Everyone is so friendly and helpful, and not just to the customers but to each other. Took my car in for service and was in and out within the 2 hours promised which is so appreciated!

Kunihiko Onishi

Greg has been attentive and patient with us with so many questions and visits even when inventory was low. Finally got Cooper S in January 2023, that fits our need from him. If you’re considering to get a Mini, this is THE dealership!!

Jill Chapman

Marc was amazing! I’ve always wanted a Mini and really knew nothing about them. He took the time to educate me on their features and most importantly, helped me find the perfect fit!

Karel Reyes Bacardi

My experience was very good. They were expecting me when I arrived and everything was super fast. 5 ⭐️ service. Jorge Gutierrez explained me everything and answered my questions politely. I will recommend this location.

Lisa M Beze

I had my 2004 Mini serviced under a recall issued over 10 years ago and Universal did not hesitate to honor it at zero cost to me. Mario was extremely personable, polite and efficient!

Eric Rodriguez

Great MINI dealership! Very nice waiting areas and displays, exceptionally helpful staff. José from the Service department took care of my MINI faster than expected and with utmost professionalism. Great team.

Noel Rogers

I always have a great experience here. Jorge, my service manager, couldn’t have been more positive, and helpful. He made sure everything was completed in the time frame I was given.

Norman Shoaf

My Mini Countryman may be my favorite car ever, and Mini Universal City is inarguably my favorite place for service. Clean, professional, well-organized, with great, respectful, friendly personnel who put the customer first, answer every question, and make great suggestions. Centrally located to everywhere in the Southland. Bright, well laid out showroom, too. José Prudencio took wonderful care of me on a recent service visit. Please keep him happy; I hope José is there when I come back, which I certainly will for service this pleasing and effective. Quick, up-to-the-minute with technology, and a positive representation for the Mini brand.

Lozzie Lumpkin

Every time I visit Mini on Lankershim I feel the Mini- love and their deep desire to have their customers leave feeling confident, taken care of and question free! Im someone who dreads forms and taking care of things I don’t really understand. Thank you Jose and everyone at Mini if Lankershim for making it easy!!!

Jordan Thau

Great car. Great dealership and sales representatives. Marc Perry is an awesome sales advisor straightforward, candid, and helpful. His associate Neil guided us through multiple vehicles and the performance and practical considerations. Our transaction finished with Haik Sirounian from the BMW office. Haik was transparent, knowledgeable, and efficient to finish the purchase agreement and DMV documents. Thanks for making it a pleasant experience buying my first Mini.

Barry Podob

Came in for 60,000 mile service. Everything was done as promised and on time. MINI at Universal is my go toplace for service ever since I bought the car and they never let me down. Plus Jorge Gutierrez is always spot on in delivering what they promise.

tracy seward

I always feel like I’m really being taken care of here! Santa Monica is closer…..so! Mario has been my advisor and I hope he remains here for as long as I have my Mini…lol!

Richard Pineda

Always Bring my Clubman S to NH MINI. Trusted, informative of time and estimated cost. Today my service provider was Mario. Excellent job!

Mary-Catherine M

Perfect experience buying my new car, everything was super speedy and professional. Irene is an absolute delight!

Rodelo Joaquin

Had a very pleasant experience, Mario help me with my schedule maintenance and car was ready as promised

Imee M

Always such pleasure dealing with these guys. They really know how to ease the hassles of those moments when your MINI is throwing a fit and wants to go get a check. This is such a great team. S/O to Jorge G. for his professionalism and thoroughness throughout my entire experience. -updated- Still such a pleasure dealing with this team. S/O to Mario for his professionalism yet transparent approach to expectations and explaining the issues that were happening with my vehicle. It's always such a pleasant experience here.

Hanns Osegueda

Amazing customer service. Mario Franco is your go to guy. Very patient and understanding of a first time owner of a Cooper. Highly recommend this dealer to service your car. They even show you a video of the inspection they performed on your car. Overall 5 star experience. Thank you Mario!

Mo K

We had the best experience with Mini Universal Studios all thanks to the Sales Manager Bernie Gutierrez. First of all we loved our 2017 Mini Cooper Works! Designed on line by us, made in the UK and shipped to CA. We are doing a major lifestyle change, retiring and traveling out of the country so decided it was best to sell so someone else can enjoy the ride!! We met Bernie and from that moment on he did everything he could to be fair, honest and quick to make it a smooth and simple transaction. Thank you Bernie!!

Yi Lu

I really like MINI at Universal City. Greg helped me to get my car, who was super nice and patient. He and his partner worked with me to find a car with my needs and budget in mind. Not pushy at all which was very refreshing. I also got a pretty decent interest rate from the finance department. For the last three years, Mario has been taking care of my car. He is very professional and reachable. All fees so far were covered in my package. Hassle free and stress free. My little mini is still in prime condition. If you love mini, I highly recommend you to get yours from this place. The team is very very good!

Elizabeth Deirmendjian

From the moment we walked in we were treated great, like family. Neil and Greg were phenomenal. Greg was open and transparent about the whole process including how long it would take for the car to arrive. Kept us in the loop periodically. Nicest part was the car arrived early!! Thank for making my daughter first car purchase experience memorable

James B

I arrived early expecting only my scheduled oil change. The service department was friendly, professional and informative. They performed a complete service, which included a wash within the expected time. The service and oil change were no charge as part of the Mini maintenance program.

Laurie Zurn

Excellent service! Mario Franco was so courteous, efficient and friendly it was a real pleasure! They did a great job. Pleasant environment while you wait with complementary coffee and water.

Deborah Dotson

Universal City MINI is so gracious when it comes to troubleshooting immediate problems on your car. Courteous and professional.

Foot Huggies Socks

As always my service was AMAZING! The entire dealership is TOP NOTCH. Thank you Jorge, my service provider, for taking excellent care of my car and always going over and beyond.

Margaret Bezucha

Easy peasy! Booked 8am appointment, out by 10:15am with a full service experience and washed car. Jose is the best!! Thanks, Mini (Maria and Jose @ Universal City Mini) for taking care of me and my car!

M

AMAZING SERVICE. Super friendly and professional. Got things done quicker than any other Mini. Very communicative and all around amazing experience. Jorge is the best in the business!!

Henry Demirchian

If you are looking for a quick in-and-out service, this is the place. Also, the fact that they sent me a video of my car as it was being inspected was assuring that they are doing a great job.

Gabe Lopez

Absolutely wonderful experience! I love my brand new MINI so much. Thank you Neil Perlmutter for making the buying process so easy.

Chelsea Bantilan

I want to start by stating first and foremost: Irene Padilla is amazing! She helped minimize the (immense) stress I had of having to purchase a car right away. That alone was enough for me to be thankful for! To top it off though she was incredibly friendly, communicative and helpful every step of the way. My husband had found a car through the dealership’s website and made contact through there. Soon after he was emailed and called by Irene to let him know it was available and if he wanted to come by to look, she’d have it ready for us. We show up and there it is: keys in the car and Irene walking us through everything. To keep it short, I fell in love with the MINI and we were on our way to purchasing! She made what seemed like a daunting chore into a fun shopping trip, lol! The other two people I have to shout out are Sharon and Bernie (I think I’m spelling that right)! Sharon was clear and kind while she walked us through the paperwork and patient when we had questions/concerns. Bernie was friendly and answered my husband’s many questions honestly (I mean in a way that was genuine and not “salesperson-y” if that makes any sense). Overall, our first experience here was great! It was like a breath of fresh air having come from a nearby competitor (not gonna name who hehe) and being treated well.

Jaime Navarro

The process of buying a used Mini was very easy, customer service was outstanding, Neil our salesman was very knowledgeable and fun to deal with.

Maxwell Dog

Best service center. Check in and out was so easy. On time as promised. And the car was washed! I have been to several other mini service centers and in fairness they are all really good, but this is the best.

Roger Ritchie

While looking for a new car, the sales rep I worked with, Neil Perl was fantastic to deal with. I was looking for a very specific model, and he helped me search for the car I was interested in. If you are looking for a very knowledgeable and helpful sales executive, you should call or visit and ask for Neil, you'll be happy you did. Thanks again Neil!

Marissa Reyes

Everyone is super friendly here and don’t feel dumb about asking questions to the techs. I highly recommend their service department. Jose has been friendly and helpful each of the two times I’ve come in.

Melissa Rosales

My fiancé and I had been shopping around for another Mini Cooper Countrymen for almost a week. We were hesitant in making the drive to Mini of Universal City because of the distance from home. However we are glad we did anyway. Marc and the team were so wonderful to us. Such an easy and headache free experience. We are definitely coming back here for our next car. You don’t get this experience at other mini dealerships. We are extremely happy with our new car. Thank you again Marc and team!

Kristen Rovai

I came in with a rough idle and not much more information. Mario and the rest of the team were quick, trustworthy, and thorough. The price of the repair was high, but included a full inspection of my car, transportation to and from the shop (within 10 miles) and a car wash. I chose the Mini dealership for their knowledge of my car and now I’m sure I can trust their expertise come any future maintenance issues.

Rudy Gaborno

Jorge was great. He was patient with my questions, was quick and efficient and a pleasure to do business with.

Ricky’s World

Thank you to the whole mini team for the outstanding service & patience. It’s greatly appreciated and the amazing work done to my car.🙏🏽🙏🏽 …

marietta torriente

Mario Franco in the service department is the BEST! The whole team at Mini Universal, including Marc Perry, are kind and always helpful.

Pierre Wong

Mario was very friendly and honest. Finished the service in the time he predicted. The only thing is that the waiting area is kind of small and rather sparse. But overall an excellent experience.

Alexander Verbitskiy

Had a not so great experience with their sales team a while back and ended up buying my Mini from a different dealership, but their service department is stellar! I’ve worked with Eddie and Jose on several occasions now and both are incredibly knowledgeable, helpful, professional and an absolute pleasure to interact with. They always go out of their way to make the service experience painless and transparent.

Gerard Onorato

Very friendly and efficient service. Professional and low effort. I have never had a bad experience with Mini of Universal. I loved the car so much I just purchased it off lease and the process couldn't have been more painless. Neil was great!

Emma Greenwood

I like the place.they did a good job in my MINI JCW CONTRYMAN.The staff Jose Prudencio is kind and accomodating.the time promised has been done exactly.I highly recomend the MINI OF UNIVERSAL CITY.Thank you everyone for the job weldone.

Victoria D'Cotledge

This was my first visit and I'm incredibly impressed! Everyone was friendly and helpful, excellent follow-through with communications, and I really luv'd how for the walk-through with my MINI on the hoist, the technician did a live video to show me what was up (just a wee bit of pun intended) with my ride. Nice! Who says they're looking forward to their next dealership appointment, especially out of warranty? Yeah, it was that kinda impressive :D Thanks MINI@Universal City!

Natalie Ramos

This service center experience was super smooth and helpful. Shout out to Jose P for making that happen. I had purchased a used MINI hybrid from this dealer, and it needed a couple minor parts repaired/replaced. I got regular updates throughout the process, and they even washed my car… even though I ended up not paying for the parts. Really great service - will definitely be back for service and future repairs.

Nedda Soltani

Super friendly and easy experience to have my car serviced. Facility was clean and organized, and I’m happy to have join the universal mini community with my new car!

Nydia Acajabon

Went to Mini for what they call a second date after buying a car. Sergio was great! He went over everything the can can do. Answering all my questions. After he took my car for car wash and he found some stains on the driver’s door. He was so nice because he grave some towels and wax and clean them him self. Great service going the extra mile!!

Nelson Naguit

Neil was very helpful. He always have answers to all my questions since day1 when I ordered my Mini Cooper SE. Definitely, I will recommend him to my friends and relatives.

Veronica Voytko

Mario was very kind and detailed in his explanation as to what my options were. I appreciated that very much.

L Garcia

Extremely professional! Mario F. was true to his word - no pushy or aggressive sales tactics. Very informative and generous with his time to explain findings of the inspection. His assistance was greatly appreciated! Everyone I and my son encountered on this day were kind and helpful!!!

Sumi Lee

Everything was planned and organized nicely. All staffs were very attentive and nice. They sent me a video clip to show me how they are doing inspection on my car. Thank you so much!

Paul Armes

Mario and the crew at MINI of Universal City are top notch amazing. Super fast very helpful and super cool cats. Highly recommend all the way from Lake Isabella.

Kevin Mullett (Kev)

Excellent dealer. I brought my car in for repairs they were very helpful, great at Explaining everything. I totally recommend coming here to get your mini fixed. My service advisor Jose is the best guy. He is friendly listens to what you have to say and always does what he can to help you out. They have a very friendly staff everyone i have met is top notch

Lady Hornby

Fantastic service. Absolutely loved the video I was sent showing all the issues. And thanks again for the Ubers home and back.

Pamela Moore

Mario in service is awesome! Explained everything in depth! Love love loved the inspection video…and report. Don’t hesitate to do biz with these guys…fantastic!

Martha Careaga

I had a really good experience, Jorge Gutierrez is so helpful as asesor and all staff there is really nice!

William Lyons

The folks at Mini have been helping me maintain my Mini Coopers since 2019. They always have expert advice for regular maintenance, timely diagnostics, and fair suggestions for critical maintenance. The Mini reps advised me that owning a Mini is more expensive than American cars, Minis run hot (especially turbocharged), and to be more vigilant with checking fluids. All of which corraborates my mechanic of 12 years. So, I appreciate the consistency and honesty.

Regina Olivas

Very helpful, went above and below to get the job done! Outstanding customer service

Maria Muffoletto

I’ve been going to Mini Universal for about 5 years now. Mario Franco was especially friendly, courteous and informative. Today my car got an oil change, brake fluid, 4 wheel alignment and 32 point inspection. Within an hour I already received a video of the actual inspection texted to me to review my car needs. After a few minutes, Mario called me to explain. They are on top of it at Mini Universal and truly trust them with my car. Thank you for being a trustworthy car dealership and service department.

Kyu Kim

Had my MINI SE serviced this weekend and everything was done quickly as promised. They have a cool inspection video sent to you via text which I thought was a nice touch. On top of that a free exterior car wash is provided.

Jaceene Margolin

My experience buying my first MINI @ Universal City MINI was easy and painless. I connected with the salesman, Greg P. via email. He answered all my questions. And after speaking with salesman at three other dealerships (Santa Monica, Ontario, and Nick Alexander) I was sold on Greg’s outstanding customer service. He was very transparent and didn’t shy away from providing me with estimates upfront. I met with Greg in February and he walked me through some options and I ended up purchasing a brand new 4 door MINI Cooper S. I couldn’t be more thrilled! Thanks Greg and Sharon in financing!!

Jason Ziemba

Straight talk, never got the feeling I was being upsold or pressured into buying something I didn't immediately need; such options were presented to me, and we quickly moved on if I declined. Great work guys.

John Alden

(4/5 is my standard good service score) Great service with friendly knowledgeable staff. The video review of the vehicle is a great feature.

Janaya Roberson

My battery died, so my car was towed to dealership. Jorge was really helpful with the process because I was unable to go with my car. My car was fixed and ready to go in a reasonable amount of time. The multi-point inspection alert me to additional problems with my car.

Timothy Smith

Great service! Very pleasant! Answered all my questions and had my car done in a very timely fashion. Update: just bought my new 2023 Mini Cooper here! Neil and Sharon were great!!

Suzy Kalanjian

I highly recommend Mini of Universal City, anytime I need a service, they take care of the matter in a professional and efficient way. All staff members are very friendly. My technician Jose was very respectful today, and treated my cute Mini like his own. Very happy customer.

Daniel Levine

Super friendly and supportive sakes experience. Both the rep and manager were courteous and professional.

Taylor Fazzini

We brought our Mini in for service. Despite having an extended warranty from another state, Mario took care of everything for us. Great communication with progress, highly recommend.

Carolynn Berti

Great place. My service representative, Jose is a pleasure to work with.

Alvaro Deza

Showed up with a broken passenger seat and the service team at Universal Mini stepped up to the plate and fixed it for an even lower cost than they had originally quoted. The part needed also arrived quicker as well. I am usually helped out by Jose but this time I had the pleasure of dealing with Jorge who also provided me with excellent service. Been dealing with them for more than 3 years now and have never received anything less than A++ service. HIGHLY recommended and if you are looking to buy a Mini from a place that will stand behind it, look no further.

Tere Jones

I just took my car in for some repairs to Mini Universal. The team was friendly, efficient, and answered all questions in a timely manner. I especially liked the video inspection so that I was able to see the issues myself. All in all, it was a good experience and my car runs and looks great!

Jose Velasco

Fast and friendly, had me in n out in about 20 min. Even got me a free Uber ride to and from the dealership back to my house.

Wendy Dytman

Mini of Universal City is fabulous! Everyone is friendly ,attentive and knowledgeable. I most appreciate that the times I have had to bring my car in for servicing they have processed my paperwork AND completed the job quickly so I can get on with my day. Jorge wAs helpful and a delight to work with.

Marina Harvey

No pressure salesman. We worked with Greg I would highly recommend him to my friends, not pushy or harsh but soft spoken, gently, kind & helpful We went in with an expectation of what we wanted to get for our trade in and what we wanted to pay out and we pretty much got the deal we wanted. All in all my husband and I love that feeling and felt that purchasing a car from Universal city mini was overall a very pleasant experience

Jeff Amano

Kept in touch through texts, showed videos of the issues, gave is options and delivered our fixed Mini clean and ready to go!

Seven BB

The Service Professionals at MINI-Universal are top-notch. Great care by Jorge’ and Mario. Bill Bouchey

C. Pinky Luat Young

Tremendous Service! Jorge at the SERVICE DESK is a gentleman and a pro. His knowledge and willingness to answer your questions and break it down for the customer leaves everyone feeling reassured. From the porters to the inside staff you are welcomed with a friendly and positive vibe which is a nice extension of the MINI brand. Love this location!

Daniel Martinez

Very friendly and enthusiastic crew. Will definitely be returning for all my service needs.

Emmanuel Didier

Very happy with the car, it is fun to drive. Greg my salesperson person was very courteous and very professional. My experience with Mini of Universal City was very enjoyable an rewarding. Thank you.

Joseph Liu

This review is solely for the service and parts department here at MINI of Universal City. I've had my car worked on now here by service advisor Jorge and his technician Howard a few times now. If you own a MINI and you want the absolute best top notch meticulous service ask for service advisor Jorge and make sure he has Howard working on your car. It doesn't matter if you own a older or newer MINI he is likely one of the best technicians for these cars. Howard is one of the few technicians that can diagnose any issues on these cars like the back of his hands in a timely manner and is incredibly detailed and meticulous when it comes to his repairs and work ethics. Things are fixed correctly the first time around and he takes pride in his work and it truly shows once you get your car back. Jorge is very upfront and will also save you money by avoiding unnecessary repairs and unnecessary up sell services and repairs you frequently would encounter at other dealerships or repair facilities. You can rest assured your car will be taken care of by the team here and they will treat it like their own. I am very OCD about my cars and only want the best technicians to work on them. I've also dealt with the parts department here numerous times. Ask for Alan he's extremely knowledgeable about these cars and the brand. The pricing and service he'll deliver is also unmatched. They stock a large variety of parts and whatever they don't have, he'll make sure to have it in a timely, efficient manner. If you don't have the part number handy, Alan is also very patient with helping his customers find exactly what they're looking for. Overall, the three individuals I've dealt with here are a gem in this industry and you will be very fortunate to work with them. Transparency, honesty and integrity is three things that a lot of corporate dealerships lack unfortunately these days.

Aland Brifkani

Always grateful to the entire team at Mini Universal. Mario always takes care of my loving Mini Countryman every time It needs service. They are incredibly professional and considerate. Thank you Mario for being an absolute gem!

Erika Diaz

I had came in for an oil change and a recall on my car and overall service was super quick. Eddie was very friendly and accommodating. They didn’t have any loaners, so he scheduled my Uber car from there and back. I also got my car cleaned so that was a plus for me…hehe! Saved me a trip. Great service overall!

liz vassey

This was pretty much the easiest car buying experience I’ve ever had. Thanks, Greg, Sharon, and Sergio!

Thomas Mackall

Service was friendly and efficient. Beautiful showroom while waiting for an Uber that Mini provided back to my home. Fast repair and very detailed on what needed to be done. They sent a professional text with video on what my vehicle needed. Jose Prudencio, Service Advisor, was the best ever. He was right there to answer any questions I had during my whole experience. He was exceptionally friendly and knowledgeable. I feel like I’m in good hands here. Jose made me feel like a VIP. No hassles here. They are very honest and treat their customers right. Thank you Mini of Universal City!!

Lisa J. Rose

Very decent place with nice people working there. I went there after being concerned about an oil leak caused by Valvoline and Eddie took care of my car right away. They have an app where they put all the information that need to be done to your car with the price and you can directly approve or deny service on the app. No more useless phone calls or wasted time. Service was completed in less than 24h for my car and I couldn't be happier. Will definitely go back for all of my other services in the future. EDIT: Went back because I thought the car was still leaking. Appointment at 8am, I was out by 9am after being reassured that there was no leak. They took me upstairs to even show me and they even cleaned my car at no cost. Eddie is an amazing person and I'm very happy of the service of everyone at MINI. Will come back for sure! Edit 2: I went back to service my car, had to modify my appointment at the last minute because I needed the repairs to be done before they closed on Saturday. Eddie rescheduled me and the car was ready in less than 5 hours! I do like how they have the system where you an see whatever repairs you need and approve the ones you want directly on your phone without having to bother anyone. Will go back for all my future mini needs. Everyone is very nice and welcoming.

Lory Ventura

Mario is by far the best service advisor there is. He treats you with respect and listens to your concerns about your car without making you feel like you don't know anything like most car dealers/mechanics/etc do. He does the service you request and informs you on what his technicians find and recommends. If you choose to wait or go somewhere else, total cool. He is never pushy or tries to upsell you on something unnecessary. He's the only one I trust with my mini and the day he's not there anymore is the day I stop bringing my car into the dealership for service. As for the services I've gotten, I usually get an oil change which their price is competitive to the local lube place plus I get a courtesy loaner or free Uber or shuttle so that's a big bonus. I've had some major repairs, like timing chains (yes several.. These cars are known for it) replaced, turbo lines and a few other big things. My extended warranty covered all of it and Mario dwelt with all the insurance stuff so I didn't even have to make a phone call. Seriously, you want your visit and repair to go smoothly, ask for Mario.

Diego Gutierrez

If you drive a Mini and you need to service it, bring it to Universal Mini in North Hollywood. Jose in the service department did an amazing job. Very profesional and as I decided to stay and wait for it, he kept me informed throughout about the progress of the work. They even sent me a personalized video with a review of the inspection of my vehicle … as they go through it. It’s so amazing and gives you a piece of mine to hear a professional mechanic talk to you about your own vehicle. Neat! Very well done. Absolutely recommend.

Carlos Mulia

Jose was great! Outstanding customer service. He was extremely helpful and accommodating. So glad I am with MiniCooper.

jenny wildbergh

They send videos, text updates, call at every check point and eddy was just a lovely person to work with. Fair pricing and double checked to utilize my warranty best they could. Will be returning

Charlotte Koppe

I want to thank Irene Padilla for being top notch - very knowledgeable and easy to work with.

ShellHawksNest

Always kind, always pleasant, always knowledgeable and professional! Love the crew from driving into the driveway to the service department to the ladies who helped to get you into a loaner car and help you to pay for your service. They're all just wonderful people and I will always go here!

Shanye Juliette

Got my second Mini Cooper S here and absolutely love it! Berni, Sharon & JP are the best! Between having my car/paperwork ready upon arrival I'd highly recommend doing business at Mini Universal. I've got my local Mini (7 mins away) but they make the additional 10+ mins more totally worth the drive! And why not?! It's a reason to put some miles on le drop top 🤌🏼 Respect for time and always accommodating! Also, appreciate the text and video updates ... a very nice touch with the digital world we live in. Thanks so much guys! See you for my first service 🤟🏼

Michael Teige

Jorge was extremely helpful and answered all my questions. I am very satisfied with the service I received.

Alan Karbelnig

As 2021 drew to a close, I purchased a 2022 electric Mini Cooper from No Ho Mini. Every single feature of the encounter, from texting the salesperson, to meeting the sales manager, to ordering the car, and to picking it up, was beyond perfection. I was treated with kindness and respect. The dealership was extremely professional. I cannot speak highly enough of my experience with No Ho Mini. Signed, Alan K

Ana Walczak

Mario in service is truly an angel. I am so intimidated by anything that has to do with cars because my knowledge is extremely limited. He was so patient and kind with me and made me feel completely at ease. I was having a mild panic attack when my car suddenly wouldn't turn on and he eased all of my anxieties + made sure I knew it would all be okay! This kind of empathy made such a huge impact on me and my experience. Mario called to give me updates and it was an extremely quick turnaround (which was a MASSIVE relief because my car is integral to my job). THANK YOU MARIO!!!!!!

Joyce J Ueda

Very helpful and always kept me posted of what they were doing. The video assessment was great

Abdullah Sahrai

I received great customer service there and found employee were very friendly.

Eliot Temple

Jose my service advisor was fantastic. Miguel my technician was also fantastic. Whomever washed my car, not so good.

NaTosha Fairfax

Thank you Eddie for the amazing experience! Really appreciate you looking out and setting me up with Sunbit for the unexpected maintenance fees on my Mini Blue Boo. She’s getting old!! Just waiting on you guys to donate me a brand new one and you can write it off as charity (which I am a case) 🙃 Again thanks for being great and I’ll see you soon! Also wanna add Mario for the great convo while Eddie was busy helping another customer!! I’ll get my Ma to donate a knife soon 🤣 Ya’ll the best 💋

Trevor Boelter

Hands down one of the best vehicle service teams I have ever experienced. Mario and the rest of the team were a tremendous help with the repairs for our Mini. Great communication through text, quick and efficient diagnosis and repair - and just all around great attitudes that will keep me as a Mini customer for life. Who has a good time taking their car in for a repair? Nobody. But with Mini Universal City - they make it enjoyable. Cannot recommend them enough.

RAVEN Howard

Jorge was awesome! Made it super easy to get checked in and they had my service done really fast!! Was hesitant at first to come here (new to the area) because of the location, but I'm really happy I did!!!

Andres Sanchez

This is my second MINI from Universal City and again had a great experience ordering here. Straightforward pricing, no gimmicks, and what was promised is what was delivered; this at a time when other dealers are using covid as an excuse to add lots of surcharges. Jeremy and Greg were great to deal with.

Juan Pablo Avila-Tournut

Update - went for issues with my front left tire on 04/19. As always, I got an appointment and the staff was super quick and efficient. The tire was replaced and I went sent on my way. This is definitely a dealership with quality service. I love the fact that they don't push service on you - they clearly explain what's needed and what's optional, you pick, they do the work, and call it a day. This is why, now that I'm back in LA, I only plan to take my car to Mini at Universal City. First time going to this location. Overall satisfied with the service, even if I’m a little shocked at the Los Angeles prices. The Mini service center opened promptly at 7:30 am and it took me about 15 min to check my car in with Jose and be on my way. Jose was kind and courteous and explained exactly what was going to be done to my car. I will definitely be visiting this service center for any of my future needs. Just as an FYI, Mini provides a free Lyft up to 10 miles away from the dealership.

Denise Maratas

Service was great, as usual. I purchased my CPO vehicle here in April 2018 with the Maintenance Program Upgrade Agreement and each visit has been a seamless and pleasant process. Jorge Gutierrez is my regular service advisor. Jorge is very attentive, knowledgeable, honest and pleasant. I typically have them arrange transportation for me to get to work, but because of the pandemic, that didn't happen this time. I waited in the showroom for the first half of my wait time, which was a little quiet. It needs a bit more ambience with either music or a television for entertaining. Other than that, I'm extremely satisfied with their service.

Brock Samson

Great selection, super helpful and very accommodating. If you want a Mini this is the place to go.

Meriam A.

Jose, my service advisor, is always great to work with. He is attentive, professional, friendly and takes care of you and your car troubles. I had to take in my car for brake work and was able to have my car returned the very next day. Bernie, the sales manager, also provided me excellent and very attentive customer service while I was there, providing me VIP service answering all my questions regarding my current lease. It reminded me why I have had 5 leased Mini vehicles, so far, and definitely will be going on my 6th one in 2021 and will see Bernie for my next pick! Thank you Jose and Bernie for your exemplary customer service!

Berge Wassilian

Behemoth of a Mini dealer/service. Knowledgeable and courteous service advisors. They wash your car even if you go there for only an oil change.

Cliff L

Had a 830am appointment. They ubered me to Bob's Big Boy so I can have breakfast. Provided a ride back to the dealership. My car was ready within 5 minutes when I got back. They didn't push any recommended services, and provided what I came for.

Stephanie Brown

I started taking my car to Mini of Universal after my dealership closed in Valencia, CA. They have been nothing but accommodating and professional. Jose Prudencio, who has been my advisor, has been wonderful. He keeps me updated on the status of my car while it's in service. He answers any questions I have and given me great advice when I have had questions about pending service and repairs. I highly recommend them.

Igor Bagmanian

ONCE AGAIN, great customer service in most efficient and transparent way possible!!! Thanks to Service Advisor Jose Prudencio and all other team members of Mini of Universal City!

Rob Hackman

Cory was great.. got my car dialed in, and I was back on the road the next day. Thank You so much

Cristina Munoz Brown

I'm a first time owner of a used Mini Cooper S that I bought at CarMax but wanted to take my Mini in for an engine check light at a Mini Dealership. I'm so glad that I did! They took care of everything and handled calling my MaxCare warranty, got approval for payment did all of the repairs! So thankful! Thank you Jorge for taking care of my Mini.

Youssef Massak (Yous)

Great experience! Neil made sure all my car needs were met

Carol Koch

Got a service appointment the day before. They completed the work in a reasonable amount of time. The people there are always very courteous and professional. Nice waiting environment, too.

Jerry Rosen

Greg is an excellent sales person. My wife and I appreciated the fact that he answered our questions, then gave us time to check out the Mini. He was not pushy and helpful. Mark was also friendly. Everyone at Universal Mini that we encountered was cheerful and polite. We ended up leasing a four door Mini S. We took our old Mini in for a service at Universal and new brake pads. The service was completed within one day and the car was washed. If you live in the greater Los Angeles area, we strongly recommend visiting Universal Mini and ask for Greg or Mark.

Phil Meadows

I I took my used 2019 Countryman do universe on MINI today for the first time, Eddy was very professional in his approach and understanding of the problem I was experiencing! He took the time to find out that the previous owner purchased an extended maintenance policy which covered my repairs. Thank you Eddy! 10/10 stars, I would definitely recommend Mini of Universal City!!!

Kenneth Helton

Mario was my advisor. I’ve worked with him twice before and he is 5 stars. He’s always friendly and he offers excellent advice and very knowledge. I completely trust him with my car and anything that it may need.

Kelli Michael

Ed in the service department was great and so is Marc in sales. I enjoyed my experience getting my car serviced. Also vanilla latte is good too. Thanks fellas!

Debra Welan

It’s always such a please to deal with everyone at Mini of Universal. I know I’m always in good hands. Everyone is excellent!!!

Ignacio Valencia

Jorge was very nice. He even made a space to do an oil change the same day when there were no more appointments available on line.For sure going back to do my minis services at this location :)

Liz Dewberry

We had perhaps the best car buying experience we’ve ever had here today. We’ve purchased 6 cars in the last 10 years and been to countless dealers and this was by far the fastest, least pressured, most professional experience we’ve had. No upselling. No sleazy tactics. Straight forward and kind. Thank you to the entire team. We love our new mini.

Johnny Joseph

This is the third Mini Cooper S that we have gotten from the MINI of UNIVERSAL CITY. We were not aware of the glut of vehicles available (or should I say UNavailable!). Our lease for the 2016 Cooper S was up on July 27, 2021, but we didn't get the call that our car was in until Saturday, August 28, 2021. We were there for maybe two or two and a half hours, total. That includes being shown any of the new features, as well as going over the deal and signing the contract. Everything was as simple as you could want it to be. Our Sales Rep was Neil Pearl (sorry if I got the spelling of Neil incorrect Buddy), and he is a super nice guy and went above and beyond with his attention to detail and making sure that Bebe was happy. This is her car, I'm just along for the ride, so to speak! I know that I can speak for both of us when I say that we continue to be impressed with the way that we are treated there and when the time comes, either at the time the lease ends or after should we decide to keep it, we will be going back to the place where we got our first MINI! Great job by all involved.

Devlyn Gorby

Came in for brakes and tires. Very quick check in and check out process… finished the work on time and did an excellent job with the car wash at the end!

Adam Gordon

Such a wonderful experience. Jose was amazing with communication and making sure my maintenance was done quickly. I also love the Uber service (within 10 miles) Good Standard!

Sid Graef

100% professional! Mini Cooper of universal City is hands down been my best customer service experience with an auto service center. From their greeting through their simple to approve work orders, to the expert level service, these guys are great. I wish I could give them more than five stars

Christian Garrido

I had an emergency key made with a 24hr turnaround. They next day they were booked up on appointments but they were able to squeeze me in for the key programming and got my car back in under 2 hours. Overall satisfied with the customer service and everything worked out.

Suzanna Mirzoyan

Been dealing w/ Mini of Universal for years & I've been lucky enough to consistently get taken care of in a fair, honest and professional manner during every single visit. Staff there, especially Jorge has consistently gone out of his way to adress the issues that I had w/ my car & did so in a manner to allow financly efficient outcome, not your typical expectation from a dealer! In addition, I very much appreciate the professionalism and good service I received from A to Z from the folks here. Much gratitude & appreciation to the hard working ppl here!

April Pursley

Mario in service always ALWAYS takes good care of me when I bring my mini in for service. He is through and so efficient I’m going over my car with me before sending it back to be serviced. I’ve never had any issues what so ever with my services done on my car. Love My Mini and Universal City Mini!

Eric Walker

Very friendly and informative staff! Service on my Mini Cooper was explained in detail with pictures and video updates as work was performed! I love driving a mini and part of that is the amazing service! Just bought my second mini from them and it was a great experience!! Irene is the best and made the process fun and easy! I am a mini buyer for life because of this dealer and how awesome Irene was!!!

Brandon Blackshear

My wife and I bought our 2018 Mini Countryman here yesterday and it was a great experience. One of the best used selection of Mini’s I have seen. Our salesperson, Irene, was super nice and really helpful with the process. She went above and beyond even though my wife and I were taking forever lol Their finance person Sharon was great as well and understanding of what we wanted for the car. Lastly, Sergio was supper helpful in explaining all of the features and having the car ready for us when we left. Overall the cars are quality, the team was sincere, and we left feeling really happy about the purchase and impressed by the experience which can be tough when getting a car. 5/5 recommend

Hugo Stern

Sharon and Greg were very nice and helped me choose and buy my first car!!

Blake Armstrong

Easy to set up online appointment — great staff and prompt service.

Jorge Becerra

I was pleasantly surprised by the service I received. Everything was above and beyond what was promised. I worked with Jose. He won me over as his new customer.

Laurie Miller

Friendly staff, helpful and took great care of my car!

Carlos Montano

I came into Mini Cooper without an appointment because I just wanted to make sure my car was in good shape since it’s an older model and immediately was helped by Mario. Mario was upfront with the cost of a diagnostic and clear with the charges that would be covered or not covered should it need additional service. He ordered me an Uber home so I was able to get home since I left it with them. By the next morning, my car was ready, washed, and diagnosed. Stellar service. And it’s not the first time they provide great customer service. I’ve been coming here for years. It’s consistent. A huge thank you to the Mini Cooper staff . You guys always take good care of us!

Kathleen Barillas

Mario was so great in assisting me with a same day appointment, keeping me up to speed on the status of my car via mobile, and fast checkout. Overall my experience has been SUPERIOR at Mini of Universal City. Such friendly staff and so easy!!

MoreR Less

Scheduled an appointment for this morning to have my car serviced per the mileage requirements and asked for a loaner for the day. Everything was ready when I arrived I was in and out in less then 30 minutes. My Service Rep was Jorge and he provided excellent customer service. They washed my car for free. Very happy with the service provided.

Phil Waugh

Jorge and the service crew always take great care of me and my vehicle. That's why I've been going to them exclusively for 8 years and running!

Lisa King

George was extremely helpful explaining everything about the services that my car needed, as well as helping me purchase a service plan for my car.

Michael Molinaro

While on a big road trip from Portland OR thru Utah ending up in LA, my check engine light was illuminated for about 1500 miles. Made an early am appointment at Universal City and they gave me the full treatment. Located and repaired the faults (still under warranty) and got me back on the road in 5 hours. Excellent service and attention to detail.

Angelle Brooks-Bell

Good customer service on the part of every employee. We were treated with professionalism and politeness. Once we made the decision on the car we wanted, the purchasing process went relatively quickly. Neil was our salesman; he was very attentive, energetic and loves his job.

Ed Beauty

I popped in on a weekday near closing and I was met by Neil. who asked if he could help me with anything. I told him I have never driven a Countryman and he said , "Let's Go". He was very informative during the test drive without being pushy. When we returned to the dealer, I didn't want to keep him since they were about to close and I left. Still no pressure. About three days later he called, and he asked me if I had any questions and how did he do in answering my questions. I told he was very informative and I may pop in on Saturday. My wife and I went in on Saturday and there was Neil busy with other customers, but still had the time to answer any concerns that my wife or I had. Still. no pressure. After a few minutes, we told him we were interested in purchasing the Countryman that I test drove. In order to expedite the transaction, Marc stepped in and took care of the paperwork, my trade in, and other issues that I had. Then, Bernie, the sales manager became involved and again, no pressure. Everyone was so nice, patient, knowledgeable and accommodating. I Never experienced that at a dealer in my life. Then I went in the finance dept and Sharon took care of the details, again no pressure. The entire staff is amazing. When I have gone back to Universal Mini, it's like going to a friend's house. Everyone is very accessible, Neil, Marc, Bernie, Jorge in Service. You guys are the best . I'll being seeing you soon. Ed

Melissa White

Jose at Mini of Universal City always takes good care of me and my car. It’s great to get such good service. I wouldn’t take my car anywhere else. And Jorge always takes good care of me too. He’s so kind and always asks about my husband who was a cancer patient until he passed in his sleep last August. The people at Mini treat you like family, remember your name and treat you with respect. Great place to do business and keep your car running smoothly. Highly recommended. 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Ingrid McConnell

Very happy with first service on my 2021 mini convertible (that I also bought from here last year. I’m the type of person that doesn’t usually use the dealer much after buying a car (expensive, service consultants hustling for commissions) but so far so good with Mini!

Kelly Anderson

The team always treats each experience professionally. Grateful.

Darrell McLaurin

Always professional as well as personable. Efficient and meticulous and consistently respectful and punctual. Mario, in particular, is my go to guy, but everyone in the service department is outstanding and a cut above.

Lynne Gullo

I think Mini Universal City does a good job in the service department. I like the video inspection and recommendations. I appreciate that they give b me rides back and forth while my car is being serviced. The service staff are very attentive.

RickBurbank Moran

Have always had a favorable experience! This time I was impressed with the person moving the cars around. Very personable and made me feel I was important to him. He also delivered the car to me. He remembered me Fromm the morning, greeted me when i came to receive my car and it was delivered before they had my payment. My full respect to that person!

Derek Talbird Jr

They are fast, clean, efficient, and very trustworthy! My advisor, Jorge, was very helpful and gave me great advice for keeping my car in good shape. I will be back for any work that I’ll be needing on my MINI!

JohnSut120

Excellent service, very professional staff. The prices were fair, the work was done perfectly, and complete explanations of everything were given. In particular, they seem to try very hard to accommodate the schedules of their customers. This is an excellent dealership for service. Furthermore, with multiple experiences at the dealership, I can accurately say that they maintain excellent customer service again, again, and again. Highly recommended as a top class organization.

Lynne Jassem

Very happy with the service until I started receiving forms from the dmv asking me for release of title yikes So I am waiting for the dealership to get me those Shouldn’t be a problem ….. I hope

Susan Sherman

The service was great and very timely. The car wash was poor.

Alison Sieke

I just bought a Mini from Mini of Monrovia and noticed a small puddle and a slight rattling sound while idling. I brought it into Mini of Universal City and they immediately identified the issues (all minor) and fixed them! They are the best! Will be coming here for all my Mini needs :)

CITY FREEWAY DRIVING SCHOOL

I came to the dealership today, 10 minutes after I was already driving the car I was interested and 1 hour after I was starting to sign the paperwork to complete the purchase. They also offered to drop the car tomorrow at my house , by the way is 40 minutes away. Neil, the salesman was very helpful and the lady of the finance department was very fast doing her paperwork.

Suzy Melkonian

Eddy was very professional and prompt in checking me in for my Tire Change today. He walked me through the process and explained everything in detail. An impressive inspection video was also texted me. My entire process of tire change was very smooth & painless. He even called me after a few hours. Thank you Mini of Universal & especially to Eddy.

Mai Castillo

Mario was extremely helpful and pleasant to work with. He was honest w/how busy they were and provided a time so that I was able to do my personal errands and didnt have to wait too long at the dealer.

Andy Hurtado

Had a great experience with everyone, very professional and efficient. Updated me on the process of my car in a timely manner. Really have nothing bad to say about the overall experience. They offer Uber ride for your convenience as well. Will be coming back if I ever need anything.

Janice Monteith

I’ve had great experience with MINI of Universal City when it comes to service. Both Jose and Mario have been very communicative as well as friendly! I’d be happy to recommend this dealership and service team.

nicolas beauvy

First time customer. Excellent service and pleasant people. Thoroughly satisfied and I will be back.

Tracy Englund

I arrived at Mini Universal City and was a walk the of my Mini. I was given directions of where to take my test drive and I left the dealership. I love my Mini! All the paperwork was smooth and took just minutes! Thank you Neil!

Christina Craddick

Went to have service on my MINI because of a battery issue and was there a month ago because of a tire problem and Jorge took care of me both times. He works very quickly and is super kind which is always a bonus when you’re having your car taken care of because of it being an already stressful situation. Everyone is very professional and they had my battery looked at and replaced as well as changed my brake fluid without me asking them too. On top of that, they washed my car which is also a pleasant surprise. Will always go back to this dealership and service center. They have secured a customer for life!

Dannielle Griffin

Mario was friendly, knowledgeable, and just overall wonderful at the service desk. Him and his team really did everything they could to help me out - they even somehow got me free parts! I hear this was all thanks to Joes kindness. They called frequently and dealt happily with correspondence between myself and my father and still assisted us with a pleasant and positive attitude! Anything and everything to make the customer satisfied, they will do! I’m very happy with my experience at this mini dealership.

Virginia Marte

Service Department...Excellent service, especially George, very accommodating & friendly. Oil change, breaks & tires were done on time, feels like am driving a brand new Countryman....

C N

MINI of Universal has been one of my favorite car dealerships in the Los Angeles area. Their customer service is great, you’re treated with respect, and they work fast! They provide loaner’s, will call Uber’s should you need one…

Lisa Cefalu

The service department & sales Dept are great here! I’ve leased 3 minis through Marty here. My only reason for 4 stars is the lack of Covid mask protocols when I’ve been in there. Staff without mask- in their office but employees are in and out of that office. Customers and some staff wearing mask under their noses or pulled down to their chins. They have sanitizer & patricians up which is great but I personally don’t want to be standing in between 2 people with their mask pulled down indoors. The staff is friendly and helpful and have always been happy with my service over the 9 yrs I’ve been there

Clampmann

I found a Mini for my wife at Mini of Universal City, I contacted Neil and went to see him the next day. He was busy and passed me off to Marc. Marc was great and Neil was too. The finance gal (forgot her name) was great and gave me a great rate much better than my CU. Absolutely best experience at a car dealer I ever had. Went back the next day to pick it up. It was detailed and full of gas. The Mini Guru went thru all the electronics with me and I was on my way. We love our Mini CooperS 4 door hardtop. If you want a mini, go to Mini of Universal City. Thanks to all!

Cindy Wu

After going through ups and downs and trial and error and drama with other dealers, I finally found the right dealer. I immediately fell in love the service of this dealer. My sister bought a custom made Mini Cooper 2022 here recently and she was completely satisfied. Shoutout to Marc Perry who helped us with the entire process. He was very responsible and detailed about the car we ordered. We will come back for any services in the future.

Richard Zaynor

I had a very good experience when I had my Clubman serviced at MINI of Universal City. The only negative was that their on line appointment system didn't work; but when I called, the person I spoke to was great. The check in/check out process was easy and the cashier was very nice. The loaner they gave me was awesome! The car was done on time and there were no surprises with the bill. I will definitely bring my car back for future service!

Tamara Kersavage

First time there for service. Very courteous staff. Although, when picking up my vehicle it wasn’t explained to me that I just had to go to the service counter instead of just speaking with a technician. I would normally (in the other mini dealership that has not since been closed) go in through the service door, speak to someone there and then go to the counter to pay/sign paperwork). I just waited a while before someone just told me to do that (again, first time there so I didn’t know know). Other than that, service was great!

A C

In a bit of a bind with a nail in my tire and wanting to keep the same brand and style of tire, I reached out to George in the parts department and he located and held the only one left. When I arrived Mario was great with a positive greeting and very enthusiastic about what he does. I felt very comfortable and well looked after despite it being my first experience and only there for a single tire replacement. Really a testament to the leadership for creating a great atmosphere for the customers and a great environment for the staff. I will make this my go-to MINI dealership from now on.

Casey Goldberg

I'm beyond impressed with Bernie & Jose from MINI of Universal City. I bought my MINI Cooper in February 2018. Recently, my car was experiencing issues so I brought my car into the dealership expecting to be completely ripped off and treated unfairly (because unfortunately lots of dealerships do this, and can be especially discriminatory towards women by taking advantage and being manipulative). Both Jose & Bernie went above and beyond in providing excellent customer service and working hard to quickly fix my car. They were extremely fair with pricing and accommodating me and my car's needs. I feel treated so well by them and am so grateful for them being so professional, caring, and empathetic.

Mariah Monge

Great customer service from beginning to end. There’s always someone to greet you as soon as you enter parking. Mario is very knowledgeable and communicative. Thank you to my mechanic and rest of staff at parking entrance. On a different note I wish mini of universal would send me coupons instead of their competitors since I have been a very loyal customer and spend lots of money every visit.

Enrique Jil

5 stars for Irene!! But as for the location…4 Here’s why… Walked into the dealership on a Wednesday just to compare my research I’ve done at home. Was able to look at the vehicles without being harassed by a salesperson and their questions which was a plus for me. Came back that afternoon to test drive and was recommend by the service technicians to speak with Irene since she speaks Spanish. Irene was very patient and understanding of our specific situation and did her best to help us. Would highly recommend her since she’s not your average sales associate! Never aggressive to make a sale. Once the financing part came that’s when the location was not giving us good vibes. From our understanding Mini has its own finance system (aka Mini FS) which was making it difficult for us to drive away with the deal. After 3 hrs waiting to hear for a “response” a gentlemen with a long beard was pretty up front and said there’s nothing he can do since the finance department is closed. This is 7:00pm and pretty much was not interested in our money. We left disappointed since we spent a significant time “waiting to hear a response”. So we decided to cancel all transaction the next day and schedule an appointment with Mini of Santa Monica next day. Went back to pick up our documents and down payment and Irene offered a second finance company to help (3rd party bank). We gave it one more shot and got approved to drive away with the vehicle. That took 5 mins! After that we were out in 45 mins with all documents. We wish that would have happened the 1st day we arrived. I think the sales manager even recognized it was frustrating for us and personally apologized which was great! Just some advice to the finance department, close your door when you talk about your customers.

Brenda Davis

Bought my second Mini through Universal of Mini yesterday and as always the experience was flawless. No hard negotiations and never trying to sell you something you do not want. Simply great cars at a reasonable price sold by people who truly back their product

Migdia Chinea

The work at Mini of Universal City service is always good and the staff plus techs and all around people are very nice but why does Mini service managers send a 15% discount coupon that only covers little so you must read fine print? Thank you

Devin Fountain

I had the pleasure of working with both Marc Perry and his co-worker Neil. From the beginning Marc was patient and available. Given all of my six million emails before I finally pulled the trigger, this would have been no easy feat. When I came in to test drive, Marc was off and recommended I speak with Neil in his absence. Neil welcomed me like I had been working with him all along. He made it easy, efficient and a genuine pleasure. Signing paperwork and taking possession of my new Mini was just as smooth and hassle free. From beginning to end, I would 100% recommend Mini Universal City. I think they just made a Mini owner for life.

Niyousha Mihanyar

I never had an awesome experience of buying car so far. At this dealership with help of Marc and Irene I got my dream car. You never get disappointed with this dealership.don’t waist your time go to this place to buy your car. They are so friendly and helpful. Thank you for everything guys

Keith Ralph

Jorge Gutierrez, the service manager, is always welcoming and engaging. I always get treated well by the entire staff. The technicians and service department personnel are always looking to keep my Mini in the best shape. There have been times when repairs were advised and completed which I had not yet been aware, stuff that I would have asked to be taken care of had I known prior to my visit. It is as if I had a second set of eyes with diagnostic abilities. There may be some who think poorly of repair technicians finding items which do not need to be resolved. I have never felt that way with the technicians at Mini NOHO. Should something not need to be done, I feel that I get honest experiential responses from Jorge.

Michel Wakim

Very good service. I waited for the car at the dealership and it got expedited. Mario was the one who helped me. Very professional and very helpful. He went over and beyond to get my car serviced. I had reset the entire system on my car and technically speaking the read on the car showed no service needed. Mario made sure to get my car in despite the computer read. Thank you.

Andrea Pennywell

Excellent service! Jose is incredibly efficient, knowledgeable and friendly. I have been bringing my Mini here for almost a decade and was never disappointed. Highly recommend MINI of Universal City!

Kristin Goodwill

They were very friendly and quick. My car was done quickly and they communicated very clear what needed to be done. I was fortunate enough to get a loner so I was able to go to the grocery store before Thanksgiving dinner. The labor was expensive, but I’ve used non-mini dealers before and paid the price in the end.

Atlas Audio Video & Communications

9-13-22: update to my previous post below... have had my mini cooper clubman for almost 5 years now and I still LOVE this car & my service advisor Jorge Gutierrez. He is STILL the absolute best.. the level of EXCELLENT care that Jorge provided on day one has been consistent every time - when I say he is ONE IN A BAZILLION i am not exaggertating. I hope that Mini at Universal City reads this and rewards him for his outstanding efforts as he is the SOLE reason I take my car here for service :-) _ _ _ _ _ _ _ _ _ _ _ _ _ _ previous review: for Many of us love the cars that we drive; and the mini clubman is no exception..this car has been and continues to be a very versatile car. AND this being said, it make a HUGE difference in your vehicle service life when you have an out standing service advisor like Jorge Gutierrez at MINI of Universal City! Jorge is the best of the best... we have never met anyone quite like him; always patient, helpful, happy, SMART and knows the cars inside & out. He is worth the cars weight in gold! I hope that if management reads this; they give him a special bonus...what I would call a 'SPOT BONUS' for his outstanding efforts in making his clients happy clients. If I owned a car dealership, I would pay whatever was needed to hire him...thats how good he really is!! THANK YOU JORGE FOR ALL THAT YOU DO !!!!!!!

Ani S.

Great and friendly customer service. Jose, assisted me with my car repair in a professional and timely manner. In addition, he followed up and updated me with the process step by step. I love the mini dealership’s nice and welcoming environment. Thank you :)

Michelle Henricks

Mini Universal has consistently great service. Jorge has been my service manager for a number of years; he is very experienced, trustworthy and is always friendly and professional. I feel confident about the service I’m getting and well-taken care of by the entire staff from the valets upon arrival to the reception desk at check-out.

Angelica Carletto de Luna

I so thankful for the support I had at the Mini service with Mario.

Kenzie Sutton

Came here for service on my car after is sat for 8 months. They were super helpful, finished early, and even got a guy from a body shop they work with to come down and give me a quote on some work I want done. Thank you Eddie!!

mitchell montgomery

Loved my experience at Mini of Universal City. It was a bitter sweet day being that it was Jan 26 with breaking news that Kobe passed away 😔. Bernie, Marty and Saul were great. Answered every question asked with detail and patience. They gave my wife a thorough walk through of the car going over all the tech! Car was detailed and they even filled the tank .I forgot his name but the finance guy was awesome as well. I felt comfortable and secure during the whole car buying process. I'm new to L.A and Bernie took the time to recommend restaurants, parks and housing for the area . Felt like I've known them for years . Best car buying experience I've ever had. I Highly reccommend Mini of Universal City!

shoni Montgomery

Friendly and caring staff. Jose was able to provide with an Uber ride to and from my home which was very convenient, and my car was ready on the same day and was washed. Thank you very much😊 …

Shaer Love

I had an excellent experience at MINI of universal. Jorge took care of my case and was communicating with me throughout the whole time my MINI was at the shop. He went above and beyond to give me extra information and advice On dealing with the issues my MINI was facing. I couldn’t be more thankful with the service I received! Thank you 🙏

Jordan Keeble

Every service experience at Mini of Universal City is easy and efficient. If you call ahead they can save you a loaner car, Jorge always helps me out and is super easy to work with. I never feel like I'm being given the run around, they listen if I have any issues, and my car has never taken more than day or two to get serviced.

Lizzy Ana Wakefield

Mario was very helpful. He checked in with me every day and gave me updates while my car was being serviced. They made sure my car was fixed. I would definitely reccomend them, and I will be returning there next time I need work done on my Mini.

Alenoosh Aslanian

Mario was amazing! I am so grateful to mini/Bmw for him and for the company as well. I had missed my checkup this year due to the pandemic and was stuck in a whole other state. He assured me that they would help repair my vehicle as swiftly as possible. I had a wonderful experience and am so grateful that mini/Bmw understands all of these extenuating circumstances. The receptionist was very welcoming and friendly too. From start to finish, service was tops! Thank you!

Dana Riordan

Great service. I'm always happy with the service here. They are covid-safe. There was someone sanitizing the waiting area, we were all spaced out, and they'd installed plexiglass in the advisor and cashier areas. Overall, as usual, I appreciate the service I get here. Great team at MINI Universal City.

Lauren Elle Smith

This was by far my easiest and most pleasant car buying experience. Greg was easy to talk to, responsive, and helped me find the right option for my budget. Given current conditions, I was able to have the new car delivered, and test drive / sign from my home. The car itself is perfect, couldn’t have asked for a more seamless experience.

Jody Rinell

Very pleasant service experience. Everything clearly explained. They even sent a video of the car inspection so we could see a few issues that we hadn’t expected. Loaner car was offered. Very clean facility. Quick and tidy.

Jahan Lopes

Stellar service as always! Bought my car from here 4 years ago and keep coming back here for my routine services. They are professional, honest, transparent, helpful, reliable, and affordable. Jorge is the best! He knows the ins and outs of every service detail. No matter where I move to in LA I will always drive to this location for a service - they are the best.

Luxury Villa

We had the BEST experience at MINI!! The guys were all fantastic!! Mario, George, Ricky, Lam, (there were 2 other guys Lam worked with from the beginning so hopefully they get the credit they deserve. The girls up front were so friendly and welcoming, efficient, timely and they were all wearing their masks! We loved these guys so much we brought our other Mini in to be serviced because these guys' customer service is top notch!!! Mitch was great also (hope I got the name right), from the git go he gave us such a great experience! Fast service, my car was done so perfectly we didnt recognize it!! We will always come here, no one tops these guys!!!

Elizabeth Marquart

I absolutely love this dealership :-) this is my second car with them and their service department is top-notch. They are very communicative and get things done quickly. They have a great little lounge if you choose to stay there and wait while your car is being taken care of. I love Mini of Universal City. When I bought my most recent car I specifically came to this dealership because of my prior experience.

andie ximenes

The entire staff that Mini Universal is excellent. They were able to make my appointment on the spot get my car in early that morning and give me a lender for the duration of the repairs. The technician went out of his way and finding out if the part that was being repaired was under extended warranty. I walked out of there extremely satisfied

Letty Garcia

Jose Prudencio has great customer service. I will come back again!

amy velo

I had the best customer service from Jeorge Gutierrez and the service guys of Mini of Universal City. It is an awesome experience they take their job seriously and check everything that has to be done. Everyone are nice and very professional. Highly Recommended and deserved 5star ratings.

Tania O.

Been leasing cars for a while and my experience with Mini of Universal City by far exceeds any other dealership. The process was quick, Sales Manager and Greg were amazing. Highly recommend them.

Luis Angulo

Took my 2005 Mini Cooper S to Mini of Universal City to have my power steering recall done. They were very professional, and took all the precautions to stay safe with COVID-19, and also did everything to keep me safe. They used plastic wraps around the steering wheel as well as the seats. Not only was my car done within the time frame they said it would be, but I also got my car washed. And got a free inspection and received advice to keep an eye out for other repairs my car needs soon due to wear and tear. All and all a great experience. Above all thank you for the precautions you guys take to keep the costumer and employee's safe in these crazy times.

lionel godoy

Service, communication, customer service so friendly that sales manager as well as the rest of his team are so good that Makes you feel so motivate to buy a new car , thank you for your support

Awesome Ark

The people at this dealership are all great! They know how to handle an experienced car buyer like myself and not waste my time. My experience was perfect with Greg, Cliff, Greg's manager and Jeremy. They accommodated all of my buying needs with no issues.

James Rockin

Great experience! Everyone was super knowledgeable and helpful.

Hunter Ries

Irene was DELIGHTFUL. She texted me photos, answered all my questions, and even stayed late to let me test drive my new Mini. The service was excellent and I love the car. 10/10 would buy here again.

Michele Oppenheimer

Seamless process. Neil was extremely professional from start to finish, and everyone at the dealership made sure that I was happy with my new car. I am very pleased. I highly recommend Mini of Universal City.

it.SPARKS media

They always take good care of my car. Super honest and understanding. I love the option to get a loaner car or Uber service. Mario is the best! I love that I can always count on him for quality service and advice! Thank you!

Christian Aguilar

Jose has been an asset to me. He is very professional, knowledgeable and helpful. He makes me feel at ease. He deserves a raise.

catwalk171

Mário was very polite and helpful. He seemed genuinely caring and interested in delivering the best costumer service I have ever had with them. He clearly loves what he does. I am very happy with my experience with the Mini Universal City, CA. Thanks Mario!

Tracy Sands

Great experience! The sales rep (Gegham) was very transparent and worked with me on different offers. Got me a great deal on a Clubman. The finance lady (Shoushan) was very thorough with the paperwork and explained all available options. Plus she had a fantastic sense of humor. All in all a pleasant car buying experience. Thank you!

Steven Poster

First time at this Mini dealer. Service Manager Gilbert set me up with a terrific advisor Mario and the car was done when promised with everything taken care of. I call that good customer service. Thank you, Steven Poster Still great!

wesfan

Mini of Universal City is the BEST! I’ve purchased two cars from them and I’ve never been less than satisfied with the excellent service I’ve received there over a ten-year period. First-rate service and completely professional in every way. Even during this crazy pandemic they continue to prove outstanding customer service.

yonah yasmeh

This was probably the best dealership experience I’ve ever had and I didn’t even up getting a car! I was helped from the beginning by a gentleman Neil Pearl. He was so attentive to my needs from the get go and got me the most aggressive pricing on my vehicle of choice. There was no back and forth and time wasting. He was kind, respectful, and above all extremely fair. It’s people like this that keep you coming back to do business with them. I waited too long to pull the trigger and missed out on the car I got my quote on but if I could do it all over again I would’ve gone straight to Neil at Mini from the beginning. Don’t be like me and go get yourself a car today. They won’t last long especially if Neil is selling them!

Jasmine Mackson

I had a great experience at Mini of university. Irene helped me find the car I was looking for and was so kind and sweet. Sharon was also really sweet and made signing the papers to get in my new car a fun process.

Philip Owens

I didn't buy my car here, but having bought a used Mini from Carmax, I wanted to bring it here for service. They've been nothing but excellent, and have really knowledgeable service managers - in my case, a guy who came up from being a mechanic, so he genuinely knows his way around these cars. They offer free pickup and drop-off via Lyft, free coffee and friendly pleasant staff. All round excellent, I'd say.

Tasha Halevi

Before Christmas, I had such a great experience with Neil Perl. I can promise you he is such an honest salesperson and I can tell you this because he worked so hard to find what I wanted that when he found it, it meant that he had to pass me off to another dealer and didn’t benefit from it at all. He spend many days working on finding me what I wanted and truly cared about it and me. (Inventory is a little weird because of the pandemic and what I wanted was hard to find.) Thanks Neil! I promise someday I’ll buy a car from you!

Maxima Generalao

Customer service was excellent! All the staff that helped us did their best to give us the best options possible. Will definitely go there again if we need to get a new car.

Dani Barnard

The team at MINI of Universal City are incredibly helpful, nice, and a breeze to work with, from Mark in Sales, to Jorge and the Service crew. I've had 3 Mini Coopers over the last 18 years and took them all to Universal City for service. Having experienced a couple other dealerships, I can say from experience that Universal City the best MINI dealer in Southern California.

mike levy

The entire service experience was first class. From the service advisor, Jorge, to the video progress report, to the washed car finish, everything was efficient and on time.

Elena Pimenova

They did a good job, the services are completely reliable, I would recommend Jose Prudencio- Service advisor, he explained to me very clear in details about all that needed to be fixed in my car. They also did oil change for free. Everyone has done wonderful job!!! Thank you!!!

R Sheinberg

I was seen after a short wait. The advisor told me what service the car needed and about how long it would take. The car was finished timely. Only thing that wasn’t good no one went over the service they provided or explained what was done.

Melody Nazarian

Working with Mario is always a pleasure. He’s professional, friendly, and on top of it!

Nick Koudis

What a great team at MINI Universal! My car has been out of warranty and they are doing their best to make sure my Hampster gets the best service. Big thanks to the service department! I just got a 39 dollar oil change thanks to a email coupon promotion they had.

Sky Nicholas

When I brought my car for service in the morning I was immediately shuttled home which was fantastic but the estimate of when I could come back for my car was vastly underestimated. The service rep said roughly 4 hours. The shuttle driver said 2 to 3 hours. The reality, 8 hours. No one called me all day long and then it started getting close to 5 o’clock I was panicked thinking I would not be able to get my car until the next day but I needed it so I called them and After being forwarded to my service rep. who had gone home, having to call back again to get another representative, to finally being told that my car was ready and the receptionist would talk to me to book a shuttle. At around 5pm she said roughly it would be 1 hour till the shuttle would be at my house. An hour passes, I call to check, it hasn’t been sent out so she said he’ll be there in 17 minutes. That was pretty accurate and finally I was taken back to pick up my car around 7 pm. While I appreciated that they offered a shuttle (it’s in my lease contract) I didn’t appreciate the innaccurate estimates of time and being told to wait around for a shuttle that wasn’t even sent. The evening shuttle driver was pleasant but seriously needed to change his shirt or something because the body odor was extremely strong in a very bad way. I’m usually not bothered by this type of thing but wow, it was bad. I felt my time was not respected and the staff was disorganized. Nothing that a little employee meeting couldn’t fix. Hopefully by my next visit it will be a bit more organized. I really did not want to leave a bad review because I love Mini I love my car. I had to be completely honest writing this review though, I was not really a very satisfied customer sorry guys.

Jess Hill

Super friendly and excellent service department. I was there for scheduled service on my 2016 Clubman and I got a brand new loaner; my advisor, Mario, communicated really well throughout the day and was back in my car by the evening. Perfect experience.

Lily Rodriguez

Mario is a rockstar and made the impossible happen! He has always been super friendly, knowledgable and able to take care of my Mini's needs - I will always come back to Mini of Universal City for any future purchases and/or maintenance as long as Mario is there, he has really made such a difference in our experience!

Serena Hendrix

Just financed a car through Universal City MINI and had a great experience. Marty was patient, helpful & informative through our test drives and all the questions we had. Amir who helped us with our financing paperwork was thorough and very nice as well. I'd highly recommend here for a no stress, professional car buying option.

Jennifer Richards

I have been going to Mini of Universal for many years. I am always very happy with their service and efficiency. I am now on my third mini, I’ve had the convertible, Countryman and now I have a Clubman. I have never been disappointed with this brand. Thank you Mario for all of your help during my service.

c hart

Of the 12-15 (lost count) dealerships we shopped, we bought from this one for one reason: the product. The sales person (Marc Perry) was knowledgeable and friendly, with a clear willingness to serve both us and his company. We did interact with them a few times bc our desired vehicle’s battery was dead and it took a couple days to fix, plus, when we came to pick up the car they had to send it back to detailing. Etc... Their process requires Mini customers to walk down the road to BMW. There, buyers meet with finance people, even if paying cash. Ours was good at reciting the script. It was clear he didn’t think we were paying close attention, as he glossed over a few points we caught him on. We asked for a chance to discuss it. He stepped out, which was nice, but while we were talking, just two minutes into it, some other worker entered, got a file, and exited, all without knocking nor saying a word. We were shocked. When we didn’t buy the service contract for an additional $2,250-5,000 (depending on length of contract), his attitude abruptly shifted and was borderline offensive. I know they want to make more money off each deal, but maybe teach a method of interacting that is more personalized to the prospect? And protect the environment in which the selling occurs... If that’s where the profit happens, invest in it!

David Rim

Everything was great. Scheduled appointment online, dropped off my car, planned to wait but turns out the service was going to take a lot longer than I thought, Mini arrange for a ride home for me then pick me up Via Uber(great idea). When I got back to the dealership, checked out quickly, picked up my car that was freshly washed and waiting, then went home. All in all, I spent very little time in the dealership. I was expecting to spend hours sitting doing nothing, instead, got a lot done while my Mini was being professionally serviced.

Paola Flores Flores

Excellent services like no other I’m feel safety, I'm sure they checked the car and it's in excellent condition, also nothing complicated so recommended

Carly Wickell

Always receive amazing service at this location. The team goes above and beyond to take care of customers. Never had a bad experience in my nearly 4 years of using this dealership. Highly recommend!

Brett Brock

I like getting my Mini serviced at MINI of Universal City. I call ahead to make an appointment and let them know what I need. When I arrive they are ready and prepared. Jorge Guitterez is a top notch service rep. Knowledgeable, friendly, and does what he says. Everyone there always greets me with a smile. They make me feel like I’m a part of the company. I’m gonna buy my next Mini from them.

Ronnie Ochoa

Ask for Mario in the service department. Mario gives you peace of mind when your car is in universal mini's service department. I know when my car is in Mario's care my mini will be well taken care of and serviced in a timely manner. Thank You Mario!

Ben Cain

I bought a car from these guys once before, it was a lemon. I said I would never go back there ever again. But when my girlfriends car needed to be taken in for a recall it was the closest place and I was kinda stuck with going there. But this visit was clearly awesome. Didn’t see the guy who sold me the crappie car and the guys that helped me this time were stellar. Thank you Jorge Gutierrez for making my experience efficiently handled with superior customer service. Well done!

Kellie Urdang

The entire crew is helpful and courteous. Very efficient and professional.

Gail Carroll-Coe

Everyone there, especially Mario Franco was great!

Tonya Giebel

I’m always treated courteously at Mini of Universal City. I’d been taking my old Mini to the service department for years, and Jorge has been fantastic. Everyone else I’ve encountered, whether I was there to buy a car or not has been great. However, I’m not rating 5 stars b/c I still have some confusion over the price of the car I bought. I was a difficult customer due to my credit rating and a title loan I had on my trade in. So Marty and the sales manager worked tirelessly to find a gently used car that would pencil for me. They worked on it for two days. When they finally found the one, I liked it, and forgot that detail. I asked Marty about it while I was waiting to sign papers in the finance office, to which Marty responded that “he’ll go over all of that with you.” Well, “he” didn’t and I signed. When I got home, I looked closely, and to me it appears as though I paid several thousand dollars above the list price. I’m a bit confused, and not sure if I was taken advantage of. I don’t want to believe it - everyone was so nice, but there is doubt in my mind.

Sandra

Our salesman Bernie is such a nice guy. He's cordial and helpful as we needed help with my husband's walker. He was very aware of what was available in our category, the Countryman. We were impressed with all the crew, but especially Bernie. He even delivered our car so my husband could sign papers. Over all if anyone is interested I would be happy to refer you customers. S. Cortez.

SuzE Q

Mario in Service Dept took really good care of me. I had been weary of going to mini of Universal fir a while, as not all my experiences have been good there. He restored my faith in this location. The only reason I didn’t give 5 stars is that my sunroof that was fixed, is making a sound when it opens and closes that it didn’t before. However, I am confident that Mario will help me take care of that, if it persists.

Clarissa

Jorge and John were friendly and professional. I did not have to wait long for my appointment. Very welcoming atmosphere. My mini runs like new again! John thanks for helping me set up my Bluetooth device. Overall great service from everyone. Thank you!!

Richard Halpern

This is the finest Mini dealership around. They care very much about their customers and always provide the very best in service. I have been taking my vehicle here for years. 189000 miles and still going strong largely due to the care and maintenance provided by this great place!

Sarah Engelke

Brought my car in for service last week- worked with Paul and he was great! First time working with this dealership ever since I moved to the area a few months back. I totally recommend Paul- super friendly, and straight to the point about my car servicing. Hung around for a while- Great new facility with a super cool showroom- lots of parts and accessories on display. Super cool dealer.

Jill Prives

Excellent communication and really fast service!!! They are the best dealership!!!!

Jennifer Spring

Jeremy and Neal were wonderful in the process for my new lease and I couldn’t be happier. They were direct and the transaction was seamless, no complaints. Every car experience should be this great. Thanks guys and Happy New Year!!

Roland Bioenergy Healing Institute

Every time my experience at the Mini dealership is simply amazing, effortless, and fast. The staff are always working in synchronicity like a classical orchestra which makes the team very well-managed. Simply fantastic!! I’m always treated as a family member. I simply love the entire team at Universal Mini. No matter what mood you’re in, you are welcomed with absolutely no judgment whatsoever. I always leave the Dealership with a big smile. I love spending time at the Mini lounge. Feels like you’re getting spoiled. I would say it’s as good as Business Class VIP lounge with Emirates. Everything is clean, organized and very balanced. This way you always feel relaxed, welcomed and always enjoy your stay while your car is being taken care of. With my busy schedule as a doctor, I enjoy the disciplined, attentive and tight team. Love you guys!!!

Chris Ciccarelli

Great, helpful, and friendly staff !!! Leasing a new Mini Cooper S was seamless and fun! Thank you so much for a wonderful experience!!

Vinnie Rupolo

Eddie Perez and the service team were amazing. We Will definitely keep bringing our mini back here for servicing. Thanks again!

Rick Escueta

I brought my vehicle in for its first regular maintenance service. The customer service was great, especially given the current circumstances during the pandemic. All of the necessary precautions were being taken. The helpful staff accommodated my schedule for a late pickup.

Cynthia V.

I went here recently to purchase a pre-own mini and I got a great deal. Thanks to Saul for showing me around, not only he was a great sale man he was fair and explain everything there is to learn about financing my car. I glad I went to this car dealer place also great staff and very hard working dedicated people to. I am happy customer

Dennisse Morales

Everyone at the dealership was super nice and friendly! I had my mom and stepson with me and they were really accommodating to them as well, offering candy and coffee. My stepson was even given a toy mini to match mine. I never felt pressured or pushed, and I really felt that they were all genuinely nice people. I got an awesome deal on my car! Couldn’t have asked for a better car buying experience. Thanks Cliff and the whole Universal Mini crew!

Danny Fajardo

Marty and Marc were awesome in helping me purchase my new car. They really went above and beyond to make the sale a pleasant and stress free experience. I would highly recommend this dealer and their assistance with your new car purchase!

Jose Infante

I’ve been going here for my vehicle’s maintenance needs for years and the service department is A++! The employees are great and very helpful! I appreciate the work and customer service they provide for Mini owners! Thank You!

Boulevard Of Beauty

.Marc Perry and his Entire Team at Mini of Universal City are amazing. They provide excellent service and allow you to purchase a car that is perfect for you. If you are considering purchasing a New or Certified Used car go to Mini of Universal City and meet their awesome staff and test drive one of there cars. Exceptional Customer Service. Tell them Shirley said it the Best place to buy a car.

Fiercely Peaceful Productions

This Mini service dept is amazing. My car was so clean when I got it back & the service guys are knowledgeable & friendly. We always talk with Jorge who is professional & able to answer all our questions. The ladies at the desk are kind, organized & professional. This seriously is the BEST Mini service team, hands down!

Alex Lazovic

Great customer service, just recently purchased MINI COOPER JOHN COOPER WORKS. Marty and Greg assisted me and I highly recommend those 2 gens if you guys are looking for new or used MINI COOPER. Sales Manager Alex and Haik were great to work with as well, they made it easy and whole purchase process was upfront and no hidden fees or any other extra charges. Vehicle was detailed and delivered to my house as promised. Thank you MINI UNIVERSAL... GO MINI.

Tammy DePetro

I would rate my visit 4.5 stars! The Service Rep Jose was great, very informative, and keep me up to date on the repair process while I waited. Even during these Covid times I felt safe and had a place to work while waiting! Very happy overall ☺

Rachel McDermott

Called to make a service appointment. Very nice and assisted me with scheduling for the next morning. I apparently, came a month too early for maintainence. They were still able to help me. Offered a shuttle back to my house (drop off and pick up). I decided to stay at mini. Offered coffee and water. I browsed the newer version of my car. Marc showed me all the updates. Excited for a trade in next year.

Jasmine Amini

I went there recently for service and to look into an issue with my trunk. I had just moved to the area and my prior dealer had told me the trunk was likely broken and would need new parts. Jorge figured out the issue quickly, I was just using a lever incorrectly. He was very professional and my car was done super fast. I’m very happy to have found them!

Julie Lopez

I really like the service and staff depts at Mini of Universal City. So much, that now that I live on the Westside, I still make the trek out to North Hollywood for the service and crew here.They have consistently always provided excellent customer service, provide a loaner car when I need one and today, even worked with me on costs to fix the trunk latch on my Mini Cooper. Jose helped me this last time around and stayed in touch with me via text message. I don’t know if other Mini Cooper sites are doing this, but Mini of Universal City provides ALL work being done via text, in the form of a checklist, the costs/or if it is covered under warranty and its priority. This service was helpful to review. They even provided a short video of the tech checking the tread on my tires with a very visible green marker to see on the gauge. All in all, another great experience at Mini of Universal City today. Let’s hope the sales staff is as awesome as the service staff when I look to purchase or lease my next Mini!

paula Jones

They resolved a problem I’ve been dealing with for months that the other dealer couldn’t

tracy rane

Everyone was super helpful and helped me get the car that I wanted. Definitely five stars. My Sales person Marc went above and beyond to help me get the car when I needed it and He took the time to show me everything the car had to offer/how to use all features.

Michael Jury

Having lived in London until now, buying a Mini from this dealership was my first ever car purchase. Marc Perry was direct, candid and polite and took time to answer all my complete newbie questions; pretty much the opposite of what I expected from a car salesman. Love my Mini and would recommend this place to anyone.

marilyn calabrese

I drove my friend's Mini Cooper for about 10 days not long ago and I liked its performance, so I decided I'd consider one for my next car. The salesman, Saul Lopez, was very welcoming and willing to spend a lot of time with me as I considered my options and made a decision. I would recommend Mini of Universal to anyone I know who is interested in purchasing or leasing a new car, and I would suggest they contact Saul Lopez.

Carolyn Ramsay

I have bought two cars at Mini of Universal City and have been using its service department for 11 years. Everyone on the staff has been - without exception - friendly, responsive and professional throughout. They have taken tender care of both cars. Somehow, I always feel like I’m getting a good deal there. I don’t know how they do it.

Paulo de Almada

Mini Universal did a great service on my old mini! Thank you guys!

Kirstin Mitchell

Great customer service! John in the service department is my hero! When my Mini’s engine light went during our vacation (the evening before we were planning to drive back to New Mexico), he went out of his way to make sure our car was okay to drive home in. Thank you, John! His kindness to us saved our vacation.

Christin Khatchadourian

This was an amazing experience with Bernie G, His very professional and super quick with finalizing all paper work!! I also would like to thank Greg and Haig for handling all the financial issues advising how to add warranty, service and gab insurance. Thank you again Gentlemen for an amazing and smooth experience 🙏🏻

Brian Krause

Great customer service. Great mechanics. Mini Certified is the only way to go. Eddie was fantastic helping understand the process and giving me the best deal possible.

Tamara Henson

This is a review for a first time customer in the Service Department. Upon car drop-off, I had to strongly convince the service manager I worked with, to walk out to my car so I could describe what my issue was. I am uncertain why this is not a standard practice. The service receptionist did not inform me that a loaner car requires a credit card. If you do not being a credit card, you will not be issued a loaner and will need another form of transportation. No one called to tell me my service request was completed. I called for an update and was told my car had been ready for pickup. All of my console settings had been wiped out and need to be re-configured. My seat had also been moved and I had to re-configure it back to being ergonomically correct. My main concern appears to be resolved as well as other items reported as needing service.

julia ruscio

Dealt with Neil! So happy with the card service! Inlove with my mini, he made sure i wasn’t settling. All was done fast and efficient, the car was certified used but looked brandnew. Thank you!

Aubrey Bayley

A thousand shouts out to Mario Franco and Joe Lopez. These guys are amazing! They were honest, precise and went wayyyyy above and beyond to get my mini fixed. I feel like I sound like I work for mini...but I don’t! I just love my car. Knowing I love it, they looked at how they could get it back up and running perfectly, and how I could save money doing it. If I didn’t already have faith in humanity, I would now. I’m very very thankful!!

Hector Macho

What a great Service Experience I had the other day. Phil my Service writer was great - he's been my go to guy on a few occasions at the old premises down the road and have never really been inclined to write anything - But this whole recent experience made me realize the guy is a ' prized asset '. The new building is FABULOUS - its HUGE - I stood there like a kid looking at those great lifts - there is a great buzz at this place - I've been to a number of the local MINI dealers over time for Servicing and as a fan of the product - but the whole experience here is second to none. My car was handed back to me like new, never been to a place before that the car looked like it had been fully detailed - Thanks all and especially a big thank you to Phil in Service. He's my guy and should be yours too ! Great Service !

Volocus

Great experience all around. Everyone was very friendly and informative. Drove away feeling confident about the purchase. Marty was the one who assisted me and I would definitely recommend working with him. Oh, and the vehicles are great too of course!

Kelly Kantola

Best Mini dealer in town. We flew into town just to work with them. Sales, Managment, Finance were all fantastic to work with. We drove away in a new car super fast. Thank you to the whole team.

Pretty Soeliman

The new guy who handled my loaner car was GREAT. The young ladies that normally do it have bad attitudes. It is refreshing to see good customer service at this dealership for a change. THANK YOU JAMES!

Victoria Crawford

Did a thorough job on my Mini. Just not happy so far away.

Yuichi ogura

After a long back and forth with the 3rd party warranty I was able to get my mini serviced. Eddie from service department was a great help helping and explaining all the issues. Really appreciated his help during the process.

Joseph Hall

Had to get my 2006 MINI GP serviced. 1st time to this dealer and was very impressed. All the guys in the Service Office were very helpful and the receptionist that checked me out had a great smile. I will definitely look to come back for service and will talk to sales when I'm ready for my next MINI.

James Fennessy

We hit a rock and got a flat on our way to LA. Jorge got us in first thing that next morning and we were rolling again by the end of the day. Great service!!!

lisa tromba

I have purchased two MINIs from Universal City and received excellent service. Greg, Tony, Sergio, and Sharon were all a pleasure to work with. All knowledgeable and patient to answer my many questions.

Susan Stenstrum

I really appreciate Universal Mini & all the updates they give me & a video of what needs to be fixed on my car....so cool! All of the people I have worked with there are so friendly & top notch!!

TheFeRRRnando “FeRRRnando”

Thank you to Mario and his team for a smooth transaction and having my tire in stock. I pulled up and the porter advised me to get a quote and see what the service dept. can do. I was in and out of there as soon as possible. I appreciate the help.

Joshua Lee

It was my first time at this dealership and Mario assisted me. I’m so glad the system appointed me with him because he’s proud and good at what he does. I also noticed that they washed my car and vacuumed the interior. These little details matter!

Maggie Mandel

Jose (in service) was a pleasure to work with. He provided details about the necessary repairs, gave me an accurate estimate of both cost and time, offered a loaner car and had my car washed when the work was done. I definitely recommend the service department and Jose specifically.

Kathy Kann

This is my fourth car from this dealership. Bernie had me in and out in an hour with a really great deal on a great car. Completely happy with my experience there and will always lease from them.

Benjamin Pablo

Your team is amazing. Mario is excellent. Car is scheduled to be finished by Friday but got it yesterday. Thanks under promise but over deliver. Mario and his crew is outstanding!

Share Sawyer

This was my fourth time leasing with MINI of Universal City. Today Greg, Sharon and Sergio helped me. All were very friendly and efficient. Couldn’t have been an easier process.

Erika Najarro

Had my car vandalized and robbed. Mini roadside assistance sent out a tow truck that essentially stole my car for two days although they confirmed it at this dealership. I called for two days straight asking where my car was. By the fourth day, I called MINI of Universal one last time for help. Gilbert and Jorge were great, assisting with locating my car and getting my windows fixed. Super responsive and great customer service. Made the situation a little less sh*ttier.

Juliana Silva

Marty and the team at Mini were extremely helpful and friendly. Marty was able to help my girlfriend find her new car. He took the time to explain all of our options. I really appreciated his help! I am beyond happy with the attention of service that was provided to us. Thank you!

Hannah Dow

Any time I go in for service or a check up, I get great service and the team is really thoughtful about getting work done in a timely manner. Their complimentary pick up and drop off when my car is in service is also a big bonus!

Lindsey Jackson

I have always dealt w/Mario when I take my car in for a service. He is the nicest guy and a total people person! I also love my Countryman, grips the road really well, sporty looking and an overall fun car to drive.

Brittany Sterrett

Was able to get my brake pads replaced same day after getting a scary notification when I was on the middle of the freeway! Jose was wonderful and even though I wasn't covered under warranty, I still felt super taken care of.

Ted Napolitano

I've been interested in visiting this new store since their opening and have now been there twice; once to have my car serviced after having met some of the service advisors, all of whom were great, including the Service Manager. While I was there, I was also greeted by a few of their sales staff/ Motoring Advisors, whom were very welcoming to their store. The store itself is a HUGE improvement from the old one, standing 4 stories tall, with a lot of their new car inventory on their roof- well worth the visit to the top (the view from there is fantastic as well). They have a grand opening coming up in November, and if you're a MINI lover like I have become, it should be a great event. Thanks MINI of Universal City for the great experience!

Jeremy K Margaitis

By far my best experience purchasing a new car! Irene was great, making the whole process seamless and easy!

Joe LaMattina

Fantastic service - John was super helpful and was great to work with. The loaner car was amazing and they got me my car back washed and vacuumed. Mini Universal has always made it easy to get my car serviced.

Sean Kincaid

This is the third time I’ve taken my car to Mini of universal city and I am always pleased with the results. It’s usually pretty costly which is what I expect with a “foreign” car. I highly recommend bringing you Mini Copper here, these guys know what they are doing.

cristina rosas

My dream car has always been a countryman. I walked into the show room and was greeted by a few sale people and one of them was so kinda to me, I was very nervous walking in since the last dealership I went to treated me so bad, but i figured let me see what this place has and the plus side was that they are close to my work over at the studios. Universal Mini made it happen for me! I worked with Bernie and I cant say enough great things about him, he went out of his way to make sure I got the car of my dreams, from the color of the interior to the color of the exterior literally perfection. I highly recommend not only this dealership but Bernie as well, he went out of his way to hunt down my car which I'm so in love with.

KVYREN

Greg in sales was super kind and helpful with my mini purchase! Sat with me and gave me a complete walk through of all the features of the car. Got a great deal on a countryman. Thanks!

George Sanchez

Jeremy Grossman, General Sales Manager, is the best! He went the extra mile to help me get the Mini we want. His customer service skill is outstanding! Highly recommended!

Ari Stark

What a great experience at this MINI dealer. Came in half before closing and started asking a ton of questions. These guys didn't flinch, they stuck with us the entire time. Ned Flores was our sales person and he could not have been nicer. He made sure our daughter had a hot chocolate and we had water as he continued to answer our non stop questions. Enter Alex, the sales manager, matching the professionalism and courtesy of Ned and helping us structure a crazy good deal. He was very patient and made sure we understood every detail of the deal. Chris was also so crazy nice, he made sure we understood all the paperwork. This is one of the best car buying experiences I have ever had at a dealership. Thanks Ned, Alex and Chris!!!

Bill Hart

Last summer while I was in Southern California visiting family, my wife’s aunt asked if I’d do her a favor and take her Cooper in for a service. I checked the local listings and found MINI of Universal City. I called and was please to get an appointment for the very next day. Being it was my first time at the dealer and their service area and that I’m not a Mini owner myself, I didn’t know what to expect. What I discovered was just how warm, friendly and prompt everyone was. From the young women at the service desk who checked me in to one of the young service managers (a Mr. Hall I believe was his name). Not only was I in and out of there on time, but the price they quoted me was also the price I ended up paying for the service. I informed my aunt and now she continues to take her car to this very dealer and has found out first hand what exceptional service they offer. Thank you MINI of Universal City.

Roxy Shih

Jeremy and Irene were so helpful in getting me the Mini Cooper of my dreams! They made the process very easy- super communicative and professional. :)

John Long

Greg, Bernie, and Quon were incredible! They respected our time and were incredibly accommodating to my requests and needs! I would make Mini of Universal City my weekly visit if I didn’t live 70 miles away!! Well worth the trip into LA and allowed me time to stretch out my Mini’s legs on the drive home!!!! Thanks again Greg & team Mini of Universal City!! Well done! Great pricing and even greater service!!!!

Dania Graibe

Mini of Universal City you take the winning trophy for your pristine attention to customer satisfaction. Five golden stars on all line items, included the detailed maintenance program, finance, customer service & customer satisfaction. Gilbert, Mario, Bernie, the ladies that schedule my arrival & departure, a special Thank you for your commitment to insure I not only enjoy my ride but that I drive safe & satisfied A real pleasure be part of the Mini of Universal City Family

Luxrien

Fantastic employees here, knew their vehicles, knew common problems and had straight to the point solutions. Was willing to work with my schedule and made sure i was taken care of. Will be back.

Leonard Turner

Mario Franco was a HUGE help with my daughter’s car. I wish everyone was as courteous and professional when getting a car serviced. I will bring the car back there for service every time.

Jen Lin

I had a great experience with Mini of Universal City. I went in there late on a weeknight and it didn't show in their assistance that it was almost closing time. After some negotiations, I settled on the car that I loved for the right price. Youhanna Shahan was incredibly helpful. He assisted me with making the right extended warranty choices and financing plan. Since it's the holidays he also extended my grace period for payment. Overall, I'd go back there to purchase another car.

adrian castrejon

Recently purchased a car here, the staff was great. They were very helpful and worked to get me what I needed and they weren't trying to pressure me into anythin at all like other dealerships. I want to specially thank Mark he was amazing and patient with my wife and I. I want to recommend everyone come get your Mini here and ask to see Mark. 5/5 stars.

Angelica Zakarian

I was there this past Saturday 09/11/2021 for service. The service men there were very helpful and had great customer service skills, but the front desk receptionist ladies were not too friendly and need better training in customer service. -Angelica Zakarian Vallejo

susan alvarado

I just moved to the area and took my mini in when the engine light came on. Jose Prudencio took very good care with my 2008 mini. They had it back on the road running great the same day!! You guys are awesome! Including the cashier. I have always used Crevier Mini, as that is where I purchased mine. And always taken to their service department. I was a bit cautious having to use another repair shop, but Mini Universal City rose up to my expectations and beyond. Thank you! See you next time I need service.

Tonya F.

By far the best experience. This place didn’t haggle us & let us test drive at our leisure. Neil Perlmutter was awesome!

kristin davis

My service coordinator Jorge @ Universal Mini always takes the best care of me. Even when i call for advice or information when my car is not being serviced. They treat me so good 😊 …

Richard Halpern

I always receive the best service possible from this dealership. I have been bringing my Mini there for years. George is the best! Thank you all for the terrific service that unquestionably goes above and beyond!

jessica Ortiz

I went for an oil change and received GREAT costumer service. George was very helpful and made sure I felt welcomed at MINI. This location just became my go to MINI dealer ship. Thank you MINI staff for a pleasant experience.

Anita Bartlett

The BEST dealership EVER. Smooth, easy and fast! Everyone was so helpful and friendly. This is my first Mini and I loved the entire experience! Highly recommend!

Alexander Sibaja

Very Happy With BMW MINI-COOPER service dept Eddie took good care of us they replaced the battery & mount I had the brakes flushed & bleed & oil change the towing was free with roadside assistance which I didn’t know we had thanks to Sales Afterhours Neil who gave me the number to call My daughter indepentally bought her Dream car Hardtop Mini Cooper they even Lyft her a ride free to pick up her🚙❤️

Aja Morris-Smiley

Very detailed and always helpful . I won’t take my mini anywhere else . They are always here to help , although my car is older(2014) and my warranty expired , they still treat me like a new owner every time and help keep my mini running like new . No BS or a run around , you can always get a strait answer when you come to Mini of Universal.

nicole derseweh

I was so taken care of and met with a high level of professionalism and respect. My car was cared for beautifully and in a timely manner

Rick Najera

Great service all the way around! Jose was knowledgeable and quick to the punch to get everything situated with my service request. Also can’t complain about the complimentary shuttle service - beats having to wait in the lobby! Highly recommended!

randy bowers

I had a car slam into the back of me on the 101 freeway and my 2012 VW Tiguan was totaled. So I decided I wanted to purchase a certified pre-owned mini Cooper Clubman. I went online and found exactly what I was looking for at universal City mini. I worked with Marc Who provided excellent customer service, it was without a doubt the easiest car purchase I've ever made and at age 63 that's saying a lot. (Marc Perry) was extremely knowledgeable and made me feel comfortable and confident about buying. I had some issues that were going to require special attention and personal involvement of the pre-owned sales manager (Jose Gutierrez) who went out of his way to get the deal done. I strongly recommend universal City mini Cooper and ask for Marc. You'll be glad you did.

Bianca peralta

Buying a car at Mini Universal was the BEST experience I've had buying a car! The salesman Saul was very nice answered my questions, he wosent pushy, it felt like he actually wanted to be there and help me not like most salesman who rush you. When signing the papers the guy who helped me was amazing, going through every line and explained to me in lamens terms 😅 when I didnt understand. Everyone here was great!!

Ben Hoppe

Service Representative was knowledgeable, responsive and prompt in his communication regarding the status of my vehicle. He spent time working through a warranty issue and resolved it quickly. Work was done well and as expected.

PL Chavez

From my first conversation with Marty, I knew right away that I would not just make a purchase, but he would give me a great deal on a CPO Mini 2 door S model! He’s easy to speak to and will do what he can to get you the perfect car! The whole process was smooth and we did most of the leg work via phone & email, therefore, it minimized a lot of time to come to a deal. When I arrived to sign paperwork, the car was already washed and had a full tank of gas! Marty also sat with me in the Mini to go over the vehicles options and Bluetooth setup. The Sales Manager, Jeremy even stopped by to introduce himself and gave me an additional discount! Mini Universal is definitely the place to go for your next Mini Cooper! They will treat you well and will not dissapoint!

Jaz C

Wish I could give 10 stars! I was SO SO pleasantly surprised by how totally nice and friendly they are! Mario went above and beyond to take care of my car! If you have a Mini bring it here, you'll be in good hands!

Marcy Brown

The crew at Mini Universal City really took good care of me. They quickly diagnosed the trouble, and got it repaired within a day. Everyone I dealt with was friendly and professional, and committed to getting me back on the road as quickly as possibly. Thanks so much!

Oren Ezra

Got the Hybrid countryman Sam there is by far the best sales man I have ever worked with. Deal was done over the phone in 5 minuets came in the car was ready and was out of there in less then a hour. Sales manager Jeremy was great WOW what a team, if you are thinking Mini thats the place and if you are not thinking Mini its worth to check a Mini just so you can work with this guys. Thank you Sam and Jermey best car purchasing experience I have ever had.

Elizabeth Keller

Everyone was super helpful and they took care of my MINI quickly! I was anticipating a huge bill but they made sure to check for warranties and it ended up being covered. They answered all my questions and I couldn't be happier! Thanks guys!

Saul Lerma

I live in Oxnard and work in Camarillo where I bought mi second Mini 4 years ago. Sadly Mini of Camarillo closed so I started going to Bob Smith Mini in Calabasas since it was the closest to me. Never felt comfortable there so I thought I’d go a bit farther to Mini of Universal City and I definitely felt more at home there. It’s a bit of a drive for me but worth it! I will definitely see you for my next service.

Clyde Movsesian

Been dealing w/ these guys 4 a while to take care of my car. Staff very helpful throughout, especially Jorge who is hard working professional, helping folks to take care of their needs from A to Z. Good energy walking inn & good energy walking out, Tnk U!

Big Sam

Mini of universal city are the best. They resolved my problem. They even had my mini ready before the holidays. Eddie the service advisor is wonderful.

jef sof

Great service today. This location (North Hollywood) runs better each years. No waiting with my appointment, car ready 2 hours EARLY.

Isabelle Bryer

Greg at Mini Universal worked with me. I liked that it was mainly remote, we agreed on a deal over the phone. I only went in because I had a car to return. He was very responsive and pleasant.

Kenneth Collier

They're very professional and nice so far so good!!

Alexus Meadows

Great customer service skills on the phone. All 3 people that assisted me over the phone as a new customer answered all my questions and offered solutions. Thanks to Jonathan Mendez MINI , and Jorge in parts. Great team. First time experience was great, thanks for taking care of my MINI I’ll definitely be back.

Phyllis Cheng

Service is fine. Problem is the lack of coordination in setting appointments. I set my appointment online for 7:30 am, which was the advertised first appointment on Mini’s website. I received numerous e-mails and texts confirming the time and reminding me of the appointment. When I timely arrived, the gate was closed. When I called the service advisor, he told me Mini was not open until 8 am, because of Covid-19. That was the new schedule that had been used for the past month, but Mini’s management never changed the website, exterior physical signage, and continued reminding consumers to arrive for their earlier appointments. Not responsible, professional or courteous to customers, especially since I had arranged to be be picked up. After I pleaded, the service advisor finally allowed me to walk in to start my paperwork, but the gate remained closed.

Isabelle Aubin

All Mini Universal staff in all departments are attentive, helpful and professional . I love my Mini and I keep coming back every 36 months . I just signed off on my third lease -

Ron Cappi

Mario in service department took exceptional care of my Mini and went above and beyond to take cate of me as well.

Tony Stark / Sandra Stark

Fantastic experience. A professional staff that worked with us to reach our goal in getting our Daughter her first car. Very clean environment and would highly recommend them to all! Thanks Mini of Universal City

Raymond Garcia

This was my first time visiting a Mini dealership. The staff was very friendly from the start. Marty was very helpful and gave me a great deal, and Hiak was also very helpful and accommodating. Overall great experience, and would definitely recommend to anyone considering a Mini.

Jordan Keeble

Taking my Mini to this dealership is always comforting - I never feel intimidated or like I’m getting a run around or anything, everyone I’ve dealt with has always been super nice and their prices are competitive for getting work done at a dealership. Every trip is worth it to make my Mini run well. Jorge has always taken care of me and I always look forward to bringing my Mini to him to make sure it’s working how it should be

Melinda Babaian

5 stars to Diego Perez! Go to this guy for service! Came in for my apartment for oil change. He was on the phone with another customer but he overheard me talking to another guy that I believe was new and didn't know what to do! Diego took charge and asked me to wait for him. He was an excellent help! Quick and very helpful! Thank you Diego!

Andrea Scarlett

This is for Mini of Universal City: Overall, the customer service was satisfactory. Employees are courteous. The technicians are honest and good with communicating. There was one slight delay where they ordered the wrong part. They do try to work pretty fast.

Bint Al-Shalabiya

5 STARS FOR MARTY IN SALES! Ask for him when you make an appointment, he's great! Though admittedly everyone seemed quite friendly there (defnot the regular expected car dealership experience I've had to deal w in the past - multipleToyota & recently Chevy dealership). On my recent hunt for a specific package/year/color of a Used MINI S I've had to deal with ALL kinds of Used Car Salespeople. Im so glad the search ended at this dealership He was wonderful to deal with. Really friendly, knowledgeable about all the MINI S questions I had and extremely responsive to my many inquiries and rescheduling. I inquired about a CPO MINI I had seen online that wasn't even stickered yet, let alone ready to be shown. Marty got the car in for detailing and got me in to test drive it the next morning.He helped work w my financing options and even beat the pre-approval rates I walked in with. Happy new MINI owner and even though I'd put off the "overpriced" dealership deals I'd been warned about, I can actually say that after this experience and the price I got (w warranty coverage, etc) Im quite happy that Universal MINI is my dealership :)

Maria Mendoza

Always a pleasure to go to MINI universal, everyone is always very nice and I never have to worry about quality of work. They let you know quickly about the progress of repairs and the staff is always very polite.

Gale Ac

Mario is my service advisor this time. He is very helpful, honest, knowledgeable. I’m so impressed with a really good service and reasonable price.

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