Reviews of Tom Wood Lexus. (Car Dealer) in Indianapolis (Indiana).

Tom Wood Lexus

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379 Comments

Car dealer

Lexus dealer

4610 E 96th St, Indianapolis, IN 46240, United States

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Information of Tom Wood Lexus, Car dealer in Indianapolis (Indiana)

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Reviews of Tom Wood Lexus

Sandy K

I had met up with my Lexus loyal friend who was having her car serviced yesterday at Tom Wood Lexus. She was assisted by Service Consultant, Mike M. I was highly impressed by his professionalism and felt he is genuinely a great person. Now, I know at certain level his job title is to make the customer feel that way, but he went beyond expectation and really listened. I do not own a Lexus, but he almost makes me want to buy Lexus because of the service!

Patrick Norton

My wife and I had started shopping for a car to replace our primary driver that was totaled when we were rear ended on I465. Our first day of shopping at the southside dealerships was a miserable experience . All the cars we were shown were dirty uninspected, damaged from previous wrecks and out of the price range we gave them. So the next day we went straight to Tom Wood Lexus. I told the sales person Doug Rominger our price range and he stayed in it . Doug was amazing and very knowledgeable. The cars shown to us were immaculate and already inspected .They didn't push us out of our price range .They were down to earth and it was an overall very pleasant experience. We drove home our beautiful RX350. The fuel tank was topped off ! It was super clean and we love it ! If you are shopping for a vehicle new or used don't waste your precious time ,start your search at Tom Wood Lexus .You wont regret it.

The Stipps

Every time we are at Tom Wood they are quick and help us diagnose any problem. They will even schedule with Tom Wood Collision. They have excellent customer service and I never have a problem getting in that day or week. They most always allow me to have a loaner when in stock. Their cafe is top line. Love Tom Wood and all the service reps who have helped me with my new RX350! They make purchasing their car through them so seamless and they take care of you even after you drive off the lot. Always have had a great experience.

Erin Craig

We found a great deal on a 2009 Honda Accord. From the time we walked into the dealership through the test drive and purchase Michael was amazing to work with. We took the car to our mechanic to have it checked out. The dealership detailed and washed the car and filled the gas tank before we drive it off the lot. Great experience. I would definitely go back next time I need to purchase a vehicle.

Lisa Richardson

What a great experience buying the vehicle I’ve wanted as far back as I can remember! My sales consultant, Mike Word was fantastic. Each and every person that I spoke with made me feel comfortable and right at home. Thank you ALL for an enjoyable day! I LOVE MY LEXUS!

Kathy Parker

Brought my SUV into dealership for maintenance service last Saturday and mechanics discovered I needed new arms for my right rear tire in order to get a good alignment completed. They ordered the parts and allowed me to use a loaner until my vehicle was ready. Friendly and professional staff and the service is thorough and complete. I trust the service department to advise me of any issues that require attention and they’re competent to fix whatever is necessary. Dakota was great!

Pam C

The service I received was excellent!! I had high expectations and specific requirements. Zach and James worked so hard to help me get what I wanted. Their communication was steady and consistent. And they found the car I wanted!! I’ve driven an RX 350 for about 20 years. I’ve hauled up to 7 trees at one time putting them in through the sunroof. On the other hand, it’s so classy we’re proud to drive it to formal events. These vehicles are amazing and I plan to drive them as long as I can drive.

Alice Battas

Service cashier attendant was very efficient, friendly and displayed excellent customer service! Service technicians were also friendly and patient, carefully explaining each service job in detail, answering every question with kind consideration. Overall, my experience was very positive with their professionalism, results and quality customer service. It exceeded my expectations except for pricing & the lengthy waits from apparent over scheduling.

Elaine Shen

TomWood Lexus is probably the best dealership I’ve been to so far. I’ve never had issues with them, everyone was very friendly and they will always make you feel welcomed. I was also very satisfied with my service advisor, Mike M., highly recommend! Super kind. The dealership is nice and clean, very comfortable visits every time, just as I expected from their services and of course, their cars.

Hamza Viquar

Great experience. Cody Shuler was our point person for service and he was very communicative about the progress of our service. Recommend this dealership for service needs. We also had help from Thomas for looking at a car that we liked on the lot. He was very patient and calm and we didn’t feel any pressure in asking any questions or checking out the vehicle.

Chris Lynch

I purchased my first new car in 20 years recently and I found the experience to be very professional. In a time where everything is so crazy Doug made the experience as pleasant as it could be. Doug communicated, kept me in the loop and worked with me until I was able to get the exact car I wanted. Jessie also helped with acquiring the car and Steve helped me program it to be able to drive :). Overall best experience I could have asked for

kimberly reuter

Wonderful experience!! We live in Evansville, Indiana and we purchased our Lexus from Kenny Kent Toyota:( long story short~We drove 181 miles to Tom Wood Lexus the best decision we made!!!! The BEST customer service we have ever received. Tom Wood Lexus fixed our car and now we will never go anywhere else! When we purchase our next Lexus we will be driving those 181 miles to the best Dealership

Debbie Strong

So convenient. Appointment arranged by text. Thy already knew why my maintenance light was on. I was given a loaner car while my car was being worked on. Received a text when my car was done was able to review paperwork and pay online prior to picking the car up. Everything was very easy. Staff was very polite and knowledgeable.

kea kong

My sales agent James Gamble was very helpful in the car buying process. My wife and I was looking for a 2023 RX 350h back in December 2022. James was able to find us one exactly what my wife was looking for. Thank you to the whole staff including the female manager ( sorry I forgot her name) for making it happen. We got our car a month later and couldn’t be more happy! I would definitely tell everyone about the great service at Tom Wood Lexus. Great job James!

Denise Friermood

Cody was thorough, gave me constant updates on progress on car, educated me on my hybrid and how to keep it maintained in optimum performance. He made suggestion but I did not feel pressured to approve maintenance that was not essential. Tom Wood employees are all accommodating, pleasant waiting area for adults & special children’s room with toys, custom furniture & tv shows. They focus on making customers as comfortable and satisfied as possible.

Gaynelle Mick

In for service on our 2017 Rx 350. Everything was explained to us what needed to be be on the maintenance schedule and cost. Was able to wait why work was done in a. Couple of hours. Great service as always and service rep Cody keep is informed of progress. He is a great asset to Tom Wood Lexus. The Mick’s

Nikki Cremer

Best service department around! No other dealership will ever compare! Ever! Mike the service advisor is top notch and Anthony the tech will get it right the 1st time! He truly is the best service tech in the country! Tom Wood doesn’t know how lucky they are to have him taking care of their clients!

Austin Winicker

Very good experience. Not pushy, answered every question. Felt important even though the used car I was buying was a lot cheaper than what they usually sell. They also made sure I was safe for my trip and put tires and brake pads on for no extra money. I was also on a timeline and Mike worked hard to accommodate.

Cheryl Wilkins

Shanan has been my Service Consultant for years and I miss her when I have to take my RX (second RX) in and she’s off for the day. She listens to my concerns, translates to the Service Technicians and back to me. I feel confident that my RX will be well cared for! This visit was for a 55,000 service and I had a couple of additional concerns. Shanan checked the national service database for a tire I had to purchase from a dealership in TN - it was still under warranty which saved me from having to pay for a replacement! She and the Technician gave me recommendations on how to prioritize some additional items that were not critical. I appreciate the consistent professionalism and service!

Jason Warner

I greatly appreciate Tom Wood Lexus’ customer service and repair service team. We own several Lexus models and will continue to purchase based on: 1) The dependability and reliability of the Lexus vehicles, 2) Tom Wood’s customer service, and 3) Tom Wood’s ability to diagnose and competently repair our vehicles. The team is always respectful and kind; we drive away believing, feeling and being treated as a valued customer.

Janice Bizzari

I travel almost two hours one way to TOM WOOD LEXUS for service to my car. It is well worth the time and the trip. Their service representative that I have gone to for the past 15 or more years knows me and my car. She takes excellent care of me and any issues I bring to her. Thank you for all your help.

Karen Donovan

My experience was phenomenal! I wish I lived in Indy so I could stay connected to this dealership. I have good and bad experiences in various dealerships over my lifetime. I have never had an experience like I just have had! Incredible staff and a no stress experience. It was beyond any expectation I had!!! Thanks to Thomas, Mike and Zack. You certainly know your profession and excell at it!

Dr. Lawrence E. Lloyd

My service rep, Travis Keller, did an excellent job of keeping me informed of my vehicle’s repair timeline, even when there was a delay. I’ve always find the sales and service team at Tom Wood Lexus to be accommodating, informative, and honest about their appraisal of what they can do and what they cannot do. I appreciate their integrity.

Geraldine Garrett

Great service experience. Upon arrival I was greeted by Mike McCann. Mike is friendly, personable and handles the business at hand. He explained the service I was to receive and provided me a loaner. He called me as soon as my car was ready for pick up. I was pleased to receive my car freshly washed and all service completed.

Mary Huber

The advisor, Mike McCarn,was very helpful and nice. Also, the work was done quickly and the car wash/cleaning was a great addition/surprise. Mike was well informed and knowledgeable. The waiting area was super clean and lovely. Thanks for doing good work and being a nice place.

Syed Moazzem

We were greeted cordially and very professionally. Sales person was very nice and courteous. I didn’t feel any sell pressure. Both ladies were very patient and very helpful in completing the purchase process. They stayed after hours to help me complete the purchase.

Angela Hale

Only complaints are the miscommunication that caused me to wait almost an hour for a loaner vehicle and the 30 minute delay at pickup locating my keys because my service agent was at lunch. I was able to get a same day appointment, friendly, professional service, a fast estimate of needed repairs and fairly quick repair time, based on their hours and the time my estimate was approved for repairs. Considering I was on vacation, I was well pleased!

Roy Scarbrough

Definitely a "no pressure" sales experience. I was able to take an extended- one hour- test drive with no hassles, and all questions about the vehicle, the price and my trade were answered promptly and in a very forthright manner. I drove from Louisville to buy, and would do so again with no reservations.

Jacob Payne

Michael was an excellent sales associate. The transaction was seamless from start to finish. I was well impressed with how quick they had me in and out of the dealership. I have a wonderful used vehicle that I feel as though I got at a great price. I would recommend them to anyone!

Frederick Bruce Ramsey

Shannon Wills was my service associate. She was professional and personable. Suggested additional services to keep my Lexus running at its best. Service was completed in a timely manner. Overall, I was very satisfied with the level of service at Tom Wood.

Patricia Brown

My service advisor Mike McCann was polite and courteous and tried to keep my charges within a reasonable scope. It took 2 hr and 45 min to get 4 new tires and an oil change. Seems a bit long for those services but they were pretty busy.

Cameron Trout

Customer service on the phone was great. Once I got my car there I just wish the service staff was a little less annoyed that I actually wanted them to take a look at my car. Great dealership, does great work, if they had been nicer to me listening about the issues i was having with my car i might’ve wanted to spend some more money to add an aftermarket package or something while i was already there spending the cash but instead just felt like i needed to get out of there ASAP to get out of their way.

K Ssong

I have been serviced several times by Mike Mccann. He responds quickly and accurately to all my requests, and I am always satisfied. Above all, he was very friendly, so I was able to easily ask questions about the car to him, also he explained the car problems in an easy-to-understand manner. Therefore, I was very satisfied with Tomwood Lexus service.

Eddie Hughes

Great over all experience. Travis Keller was very thorough about explaining to me what the issue s were and what the course of action was to fix them. Very prompt, friendly and car was fixed and back to me in less than 24 hrs. Great team and great service much appreciated.

JWM

Super friendly employees that know how to do their job right the first time. What more could you ask for? I especially would like to thank Mike McCann for his ability to explain car things to someone who knows zero about cars (that’s me) and also the whole Tom Wood Lexus of Indianapolis family because even though I ended up buying my Lexus from a different dealership they have treated me as one of their own since my first service appointment.

wil adams

Kevin was great! I’ve had both loaners, and waited while my 2011 IS350 has had oil changes, and its always a pleasant experience. I think this dealership makes things really painless, which is uncommon in the industry IMO.

Bernard Upcroft

From the time we put foot in the front to the time we left it was pleasant and felt that we were under no pressure! Both James and sale's manager treated us with respect. We have bought many a car and dealt with a lot of dealers this has by far been our best experience! Thanks to all at Tom Wood Lexes ☮️

Haihong Guo

Kevin is very professional and extremely efficient. He and other Lexus associates took the time to explain to me how to order a replacement wheel lock key. I am very satisfied with the service I got from Tom Wood Lexus.

Jane Burger

I always get great service from Tom Wood which is why I keep coming back. They take care of me and I always feel informed about everything needed on my car. The loaner car system makes everything so much easier too! Thank you.

Tadd Clark

Cody in the service department is great at his job. He listens well and keeps me informed and really seems to care about customer satisfaction. Really nice facility! Will continue to bring my car here for service.

Tony Boulse

Cody in service is extremely impressive with his knowledge! Tom wood service experience excellent! Lexus though I’m suprised to have a brake issue with a car that only has 10,000 miles and won’t cover under warranty! It’s definitely has me thinking of going back to a toyota for the money

Michelle Solomito

Always a good experience here. Well run, organized and a very comfy waiting area! Cody was great as well. He helped me to understand what needed to be done on my car.

James Dunson

I will forever remember my experience buying a car (RX 350h) at Tom Wood Lexus Mike Word treated me and my wife with the up most respect no "hard sell" he and the Tom Wood staff was very helpful from start to finish.... After 40 years buying cars in the Indianapolis area this was the best experience I have ever had. I will definitely buy my next car at a Tom Wood dealership

Mike Duncan

The service department representatives continue to decline in offering good service. I have owned 6 Lexus all purchased from Tom Wood Lexus. In 2008 everything about Tom Wood Lexus was amazing. Today not so much. Recently one of their main service reps quit and the new service rep threw them under the bus and blamed everything on her. She's not even there anymore. The new rep failed to take responsibility. At the end they made everything right, getting there was a challenge.

Taylor Vargas

Elizabeth was a charm with a very charismatic personality. She was capable of balancing both quality, and a joyful environment. I was in and out with everything I wanted. 10/10 would recommend her! If you stop at Tom Wood Lexus, ask for Elizabeth.

Deborah Godfrey

Excellent service. Doug, my salesman was absolutely amazing. He helped me make the best choice of vehicle for me. Financing and delivery was a smooth transition. Also, great appraisal for my trade

Kevin Robbins

Tom Wood Lexus does customer service right! Thorough explanations about my car’s condition, quality loaner cars, friendly service staff. It’s a pleasant experience and I feel high confidence that my car is ready for the road.

michael Barrios

Purchased my vehicle from Michael Wood and I definitely would recommend him and Tom Wood Lexus. I was an internet shopper and purchased about 4 hours away. Michael was very accommodating and the vehicle was as advertised. I was in and out within an hour and had one of the best internet car shopping experiences.

Toby Miller

This place is top notch. We’ve now purchased here twice, and we had nothing but positive experiences with them. Top to bottom…from sales to service, they have a team of professionals that always make you feel welcome. This team has won me over for life.

Kevin Norwood

Mike took the time to inform me of all issues and items that were covered under the warranty. I have never had a bad experience at Tom Wood Lexus. The staff is always polite, professional, and a pleasure to work with.

Alexis Zarco

10/10 experience. If you’re looking for a new or used car I’d highly recommend talking to Derrick. I was in and out within a couple of hours, and he and the staff were kind enough to drop off the car a nearby location free of charge!

Julie Giardino

Tom Wood Lexus staff were timely, cordial and attentive. The dealership is lovely and they took good care of the car and their clients. I would highly recommend!

Christine Sullivan

This dealership is professional, courteous & respectful. Everything I requested was done on a timely manner. I will certainly bring my car here again, for any services it may need.

Robin Pemberton

The service appointment at Tom Wood Lexus on November 25 was the best experience ever. Mike McCann was prompt, courteous. He also used our rewards points to offset the service fee

Elijah Mcpherson

I scheduled for service for my vehicle. The staff was pleasant and professional. I was able to get a cup of coffee and was informed my vehicle was finished. I always experience great service at this location.

Kent Springer

Service is fantastic. It’s so easy to schedule appointments online, and you get text reminders. Once service is done, you get a complete report emailed to you. Plus the waiting room is comfortable to wait in!

Kevin Flowers

I love that everyone was up front and honest regarding my Aunt’s 2005 Lexus. They were unable to get an estimate but they did show me what was going on with the brake system if the car. I appreciate the recommendations.

John Heitman

James Gamble is your man! I’ve purchased a lot of cars in my life but this was by far the best experience at any dealership. No hidden fees and no markups and no pressure to upsell a bunch of extras. Paid for the car, taxes, title fees and nothing else. Tom Wood is a special place. 12-6-2022 Update - made our second purchase and after shopping at several other dealerships I don’t know what I was thinking even shopping elsewhere. The Tom Wood team is head and shoulders above the rest. Zachary and James make buying a car a fun process. Thanks again!

Kim Swigert

Recently took my vehicle in for its very first maintenance visit and was very impressed with Kevin’s level of service. I am confident my service needs will be met with care and professionalism in the future!

Ashley Fluellen

Being from the NJ/NY/ PA region going into new areas makes it hard for us to trust something is going to get done right. Mike McMann, Tom Wood Lexus Service Advisor ( Carmel) is accomplished at maintaining the client and Lexus relationship that ensures repeat and return business. Overall Mike goes above the bar of expectation keeping the clients interest priority. Mike liaises with technicians about part ordering to ensure that necessary components are available. He also informs consumers of any timing constraints and high priority safety concerns promptly.

Garrett Schlobohm

I’ve been getting my LX serviced here for years. Service advisor Chris Voivodas has always taken good care of me and my vehicle. Always been able to fix any problem with the vehicle quickly.

Shannon McGovern

Very professional setting up the service date and with the accommodations of picking up my car with the call ahead and return. Very please with the detailing of the inside and the follow up from staff.

Hyang-ja Jang

I seemed to have a minor trouble on AC fan but visited to Tom Wood Lexus service center. Their finding was there were a lot of peanuts around filter and engine, which made a trouble. Squirrel must have done it because shell peanuts were in the garage shelves which was for birds. Service advisor Mike listened me carefully and solved all trouble together with their technicians! How nice it is. If I disregarded the minor trouble, I might have had big engine trouble.. I thanked his all effort to solve the trouble clearly.

gene gorski

They did my air bag recall but put the steering wheel on with a left had tilt instead of straight as it was before hope they do better on their regular maintenance

Lynnette Wang

The Tom Wood Lexus service department did a great job on our car’s maintenance. Start to finish very professional and helpful.

Oladele Oyedele

My experience with Tom Wood Lexus was exceptional. The staff who attended to me was very polite, and all my vehicle’s needs were professionally addressed.

MaryT

My service experience at the Tom Wood Lexus dealership was an excellent one - no waiting to check in; a courteous and knowledgeable technician; easy on-line payment option, and a quick turnaround.

Natalie Christy

Thomas made the buying process super smooth. Nothing but professionalism and a pleasant process all around! Love our new Lexus!!

Ilonka Herber

I am very happy with my service appointments at the dealership. Gregory Bushe is the person for whom I ask. He is helpful, friendly, effective and professional. I also enjoy your beautiful waiting area where I usually enjoy a cup of coffee and a snack. Thank you so much Ilonka Herber

April Jones

Tom Wood Lexus and staff always a 5 star experience! I am never disappointed in the service I receive there. Cody went above and beyond!

Liz Bush Cooper

Always a pleasant service experience: from the technicians, the customer rep, and the waiting area. Clean, efficient, good communication - they get you in and out with a clean fully serviced car.

Jody Lefevere

Mike was great! He kept in touch and went above and beyond to ensure the car was ready ASAP despite us having it towed there with no appointment in place.

Candace Edwards

Kevin in service, as always, was great! He kept me posted on the status of the needed parts and my vehicle, every step of the way. Runs good as new!

Jane Harrison

Service rep was very helpful. Appointment check in and out went smoothly and quickly. Rep kept in contact with me and updated me throughout the day.

Avery H

Communication was great! Car was spotless and taken care of. Would recommend Tom Wood Lexus to anyone.

Deborah Dean

Having my car serviced at Tom Wood Lexus always goes smoothly! Erin, my service advisor, is super to work with and Ron is the best mechanic. He has taken good care of my cars for many years. Everything about the service appointment from beginning to end was communicated with me. Very pleased!

Joe Looker

Our service advisor was Shannon who was pleasant to work with. She listed all of the items we wanted checked and advised us on each one. Mike was the service technician who actually worked on the vehicle. He was very pleasant as well and kept us informed as he determined what work needed to be performed.

Joe Fall

Great customer service. They have a really awesome lounge for guest waiting for repairs or maintenance. The experience was one of the best I have had at a car dealership in a long time

Mike Braucher

My wife's Lexus broke down on the highway near Indy during a travel baseball tournament. Tom Wood's team rose to the occasion. Had her car towed, identified the issue, handled via warranty and provided us a loaner car. The cool thing is Sam (service team) allowed us to use a loaner, even though we are from the Northern Ohio area. The part was ordered immediately but took almost a week to be delivered. Sam's team completed the repair within a week or so and worked with us to match our schedules to swap our cars. In all, Sam allowed us to use the loaner for about 2 weeks. We can't thank Sam / Tom Wood's team enough for their excellent customer care. It proves why we buy from Lexus, and will continue to for many years! Thank you! Mike & Jodi

Suzanne Karberg

Customer care was fantastic from start to finish. Mike communicated with us every step. He made sure we knew exactly what needed repair, explaining the processes. He went above and beyond to have our car finished on time as promised. We are extremely happy with his service and Tom Woods LX.

Carolyn Brown

The Service Manager, Travis Keller, is extremely professional and gives you his best service. I have dealt with other Techs but by far, I enjoy working with Travis. Overall Tom Wood is a great place and always have a good experience!

Daniel Sandlin Travels

If it was not my frost free oil change I would complain but they did the work great. 1. Should ask if I want a car wash as I don’t want a machine to wash my car 2. There where two huge grease marks on my trunk. You can tell where they closed my trunk. I just wiped it off but it took like 5 Mins. That was even after they washed it. Great place but for a $350 (normal charge) I expected it to be flawless.

Tanya Blanton

We were looking for a hybrid car through Lexus, and were introduced to Doug Rominger. He was very informative, patient, not pushy and spent the time we needed to have all questions answered. Overall, it was a very pleasant experience!!

Marianne O'Donnell

Travis kept me informed and showed me where the nail went into the tire and explained why it was not something that could be patched. He made a phone call on my behalf to the Lexus dealership in Schaumburg Illinois named Woodfield Lexus and requested them to look in the file where I bought the car and found out the policy I had bought when purchasing the car allowed him to collect the free tire that was mine to today advanced policy that I had taken out the methodically checked to see if they had the same type of runflat tire and when they did he had John the service man go to work on it. The weight was short and he also had John at the car when I went to leave to answer any questions I might have . First rate, seamless service. Nice to meet two employees seem happy to help and satisfied with their jobs. I will highly recommend your service anytime.. Marianne O’Donnell

L Snider

Greeted very professionally by Ticen to check in my vehicle. Received five-star support from Greg throughout the process. Great dealership, great experience!

Afolabi Akinsowon

Lexus provides one of the best comfort when it comes to SUV’s. Is it the interior design, the exterior exquisite? not to talk of the technological innovations that are present and embedded in most of their recent models.I rated Lexus 5 because it is the best among their equals.

Allie Satterfield

Tom Wood Lexus has served me an my vehicle multiples times since moving to the Indianapolis area. I’m thankful for service member Mike McCann who walked me patiently through all my options to repair my car. Thank you for your help!

Walt Janitz

Mike Word did a great job explaining the benefits of a Hybrid vehicle . Along with finances, leases and warranty. Steve Card helped us with the details of using the car accessories. Very pleased ..WaltJanitz

Fuad Butt

People make all the difference! I've had challenges in the past, but have experienced excellent service over the last 6 months. Their text service is phenomenal! They send you an easy to understand diagnostic and let you select any additional service recommendations easily! Dakota is the Service Dept is SUPER! Sep '22 Update: Had a 90k service done and the oil level was low when I picked up my car - Was addressed but concerning that the techs did not confirm something as important as engine oil level. Also, I had an electronic issue that I was charged a $350 diagnostic charge for -Other dealers credit you a portion, or whole amount, of the diagnostic charge towards addressing the issue if you decide to continue - Tom Wood Lexus did not offer to credit any portion of the diagnostic charge which was surprising and not 100% aligned to the high Lexus Service level.

Dan DeBard

Corey was easy to work with on the purchase of our new Lexus. He kept us informed as we waited for it to be delivered. When we went to pick it up, Corey had all the paperwork done so it was a breeze to go through all the details. He then set up the Lexus app and showed us the important aspects to know. We drove away with all our favorite radio stations programed in.

almedia mockabee

Mike was our Service Consultant. He was very polite, knowledgeable and professional. We always have our service done by TomWood Lexus.

Paul Forbes

Always a pleasure, with great information given, so I may make good decisions. Corey Thingelstad at Tom Wood Lexus 86th st Indy, 7 years of professional service and sales. Just bought my third Lexus from him.

HEMANTH SHIVANNA

Kevin was very resourceful in taking care of serivce experience at the dealership, if I have a choice to work with him on my next service appointment - I would do it over and again.

Santwinaa Nunez

Mike McCann was very knowledgeable and helpful. Any question I had he was able to answer it for me and made me feel very comfortable in knowing my car was in good hands with Tom Wood Lexus.

Greg Brock

Ryan made it easy to purchase our new Lexus. He explained very question we had. It was very low (no) pressure during the whole process.

Aura Hastings

Easy to make an appointment online and my car is as serviced in a timely fashion. Service rep was very professional and friendly. Great experience!

Bruce Watts

My Service Advisor was Mike McCann. Mike was ready when I arrived at the scheduled time, had my loaner ready & communicated what the vehicle needed and when it would be completed. I would highly recommend Mike McCann.

Arlene Brown

I was in town for business and my car stalled. They replaced my battery which was under warranty and got me back on the road. Their hospitality and professionalism was great.

Kelli Pacuch

Tom Wood Lexus continues to go above and beyond when it comes to front-door service. My only request is for a free car wash. Another dealership did this every time my husband took his car in for service/oil change.

Matt Payne

Great staff and efficient. Joey has the energy of 100 men! Keep up the great work and thanks for taking care of my baby. @skunktwerksracing

Brenda Reveal

First experience at Tom Wood Lexus and it was the best experience I’ve had at a dealership! Mike was extremely knowledgeable and awesome!

Derrick Williams

My experience with Tom Wood has been a pleasure the last 2 yrs., as I just purchased my Ls460. Shannon, in one word "Professional"!!!!

Anise

Travis was my service advisor and he was fun to work with! So excited to have my car fixed!

Raj Pulikal

I used this Dealer for all the service needs for my NXT. They always provide good service. This time service rep Kevin Dilk was very professional and very focussed on customer service. He found my rewards points account and was able to get some service discounts. Kevin is a good asset to Lexus / Tom Wood team

Clint Reed

Everyone is always so helpful with everything. Mike McCann took care of me this time and everything went incredibly smoothly with my maintenance checkup.

Jill Ridge

It was a wonderful day! The facility is gorgeous! The cars are gorgeous! The service is exceptional! My new Lexus was shimmering, spotless, and gassed up! They think of everything! My Lexus was sold to us by Michael Word, a delightful gentleman that took care of us, told us every detail about the Lexus we wanted to buy, and was kind and friendly the whole time! Going to Tom Wood Lexus is quite the experience!

Jamie Richardson

I have always had a positive experience at this dealership and Lexus IS a great reliable brand.

Breanna Moore

Great customer service. Bought a Lexus from a friend and the service department was fantastic. Took the time to explain tech features to me and helped set up, even though I did not purchase from them. Will definitely continue service with Tom Wood Lexus.

Alex Young

Shannon did a fantastic job trying to help me diagnose any issues with my car. She took time to understand my concerns and didn’t rush me, despite the dealership being extremely busy. She even helped another customer who stopped in her office that needed help. Very happy with the service, my car is riding smoothly again!

Marilyn Leatherman

Anthony Harvey has taken care of all our families car needs/purchases for years!!! HE IS HONEST, EFFICIENT, HIGHLY SKILLED, HARD WORKING, THOUGHTFUL, , ETC. As long as Anthony Harvey is there, we will continue to come back FOREVER👍❤️ …

Michael Abate

Being in a strange town, on our way to Louisville, and discovering car trouble can be very upsetting to an elderly couple. My first call was to the local Lexus dealer who provided a lot of assistance. We were put in touch with a towing company who picked us up in about an hour and delivered our car, and ourselves, to the Tom Wood dealership. Chris was assigned to our case and he was fantastic in reassuring us. He inspired confidence and empathy and assured us that parts would be ordered and installed as quickly as possible. As a retired banker, I am very sensitive to high quality service and Chris demonstrated that without question. Your dealership is fortunate to have a competent individual on your staff.

Lauren Szoldatits

I had the best experience at Tom Wood Lexus in Indianapolis. I was driving back from Florida to Chicago when I’m my hood started to pop up. They replaced all of the parts and gave me a loaner car in the meantime. What I am grateful for the most was the delivery of my car and swapping the loaner car. They drove all the way out to my house in Illinois and swapped the cars for me when they were done. I’ve never had a better experience. Dakota was the most helpful during it all and I’m extremely grateful for everything he and the staff of Tom Wood Lexus did for me! The best experience! HIGHLY recommend!!

Debbie Carney

I love Tom Wood Lexus, so professional and courteous. They vacuum your car when it comes in before the service is started. They offer a refreshment center for their customers, not to mention how beautiful their facility is. Unfortunately I do have one complaint, the service technician that serviced my 430 SC, they removed my floor mat that I cover my Lexus floor mat with and tracked oil onto my Lexus Floor mat on the driver's side. This is not the first time something has happened to my car. So I just ask that the technicians be more careful when servicing the vehicles.

Troy Rector

My Service Writer, Mile McCann, was great to work with. He got me setup with a loaner quickly. He contacted within a couple of hours to explain the proposed repairs to the car. There was no pressure to approve the work. The repairs were pretty extensive but the Service Technician worked late in the evening to finish the repairs. I appreciated the electronic service tracker, I was able to keep track of how the service work was progressing until the work was complete.

Dave O'Malley

Awesome service department. Due to staffing, Dakota offered a loner car for an oil change on my Lexus RX300h. The normal wait is about an hour, but it took longer that day. I was able to continue with my appointments and make the Indians game later that day. Picked up my car the next day.

Vicki Z

Great experience! James was so helpful finding the specific car I was looking for when they were in short supply!!

Yaw Appiagyei

The personnel were amazing in handling all my needs. The quality of work and speed of work was also great.

Lillian Highbaugh

The service was excellent. Service consultant was cordial, approachable, and people oriented. I will certainly return for future services.

Erica Robinson

The experience with my service coordinator was excellent. Mike was friendly, knowledgeable, and helpful when it came to helping me with the routine service of my Lexus GX470. However, I was not pleased with Lexus as a whole for quoting me different prices for the services they recommended-a lower price was quoted in an email vs the price quoted during the day of the service. This just didn't sit well with me and I was extremely disappointed.

Kim Lawrence

Dakota was very professional. I had a scheduled appointment and was seen on time. My loaner was ready as promised. Great customer service. I would definitely bring my car back to Tom Woods Lexus for service.

Chandler Moore

Very good experience from start to finish. I purchased a new vehicle that hadn’t arrived yet. The team at Tom Wood was very transparent on the timing on the vehicle and had updates for me whenever I asked. The purchasing process was also very smooth and hassle free. Would recommend using Tom Wood Lexus for your vehicle needs!

srinivas sambaraju

Service consultant Mike was very professional friendly. The issue was quickly identified after inspection and Mike explained the issue and suggested solution to fix the issue. Mike also offered a loaner which was not booked earlier. He called me after the vehicle was ready. He found applied my loyalty points which helped to lower the overall bill. I highly recommend TomwoodLexus for their professional approach and excellent customer service

Tina Foster

My Service Advisor Cody was great. He was knowledgeable, kind and efficient. Glad I switched to Lexus. Love the service and their make it right approach. Tina Foster

Leslie N Smith

Amazing, quick and efficient service. Thank you Sam! And thank you for arranging drop off and pickup to eat breakfast while we waited.

Stephanie King

Michael took great care of me. Service was awesome!! Best job from any Lexus dealership I’ve been too on washing and cleaning the inside of my Lexus GX460! Thank you!! Stephanie. Myrtle Beach, South Carolina.

Stephen Birrer

Excellent experience; professional, hassle free, no stress, none of the pushy sales experience you get elsewhere. Highly recommend

Danny Olson

Katelyn Stahl was incredible throughout the whole process. Tom Wood Lexus is where you want to go for your next car!

Cat Schafer

Staff is well trained and friendly. It makes the experience very nice. This company has excellent customer service.

Wayne Ripberger

Doug was extremely professional. I thought I may get screwed on the truck trade in but he met his commitments to me. I was totally pleased. Also, Doug treated us with respect. He did not pressure us on anything. He made me feel at home. However, I am disappointed in Lexus relative to not having the trailer hitch. It is sad given it is a low tech product. I thought Tom wood was fair in not charging us over msrp unlike some dealers. Overall, it was a good experience. Sincerely, Rip

Barry Campbell

Very friendly and yet professional. Appointment timing was accommodating. Car was finished quickly, with a thorough printed spreadsheet of items checked and the results of inspection. This was the 35k mileage check up. They exceed my expectations. Thank you, to the entire staff at Tom Wood Lexus.

Judson Avila

Got in and out very quickly, and they even gave me a loaner for just a tire rotation and quick check!

Sarah LaGrange

I have always had a prompt and professional experience with Tom Wood. They’re great about communication and making sure that I am content with their service. I would and do recommend them to anyone who is in the market for a car or servicing their vehicle.

Kristy Frigge

Sam did an excellent job! He always provides excellent customer service

Suzanne

Always very professional, services performed very professionally and Kevin was very professional thorough and thoughtful. They even went so far as to help me with removing the car seat from my car and putting it into the loaner vehicle so that I could transport my great grandson

TeeSquareTee

This was my first service visit since buying me car. I was impressed with Katelyn when I purchased my car, but even more so after working with my service advisor Shanan. She is super friendly, knowledgeable and informative. Very happy to date with my experience!

KAY Smith

My service was completed in a timely manner. My service advisor kept me informed at all times on the condition of my car. Very pleased.

david duncan

Perfect from start to finish——Katelyn is very knowledgeable, helpful and fun to work with!

Gene Kostrewa

Doug helped me find the car I wanted, very professional. I believe God directed me to Work with this man and get this car. So far so good. Only one problem.

Nancy Smith

Our experience was good. They are trying to determine why my car battery has died 3 times since I bought it. Hopefully it’s fixed! Thanks for your efforts! Zach has been wonderful understanding our frustrations!

Stacey Diener

I arrived 20 mins late and asked if I could still get the needed service and be done in time for a next appointment and the service agent said yes no problem. Then my service took a full two hours and I missed the appointment. I wish he had been honest with me and I could have rescheduled.

Beth Sherman

Last weekend, I flew from D.C. to Indianapolis to pick up a 2017 Lexus NX 200T F Sport and then I drove it 600 miles back to my home in Northern Virginia. If it weren’t for Tom Wood Lexus, and the awesome customer service I received from Sales Consultant Corey Thingelstad, I would not have even tried to pull that off. Back in December, I was in a car accident and my five month old Lexus NX 200T F Sport was totaled. The car took the brunt of the impact and I wasn’t seriously injured. Because of that, I immediately wanted to get back into the exact same car, in the same Nebula Gray with the same black interior. I looked all around Virginia and nearby states. Each time the sales person would talk to me about a different exterior color or would suggest I give the red interior a chance because they didn’t have what I wanted on their lot. I was frustrated until I found EXACTLY what I wanted at Tom Wood Lexus in Indianapolis. Blaine Polhamus, the Digital Concierge had answered my initial online inquiry to see if they had the SUV I wanted. He forwarded me the information and a couple of days later he followed up and that’s when I decided I was done searching locally. He put me in touch with Sales Consultant Corey Thingelstad who went to work right away to make the sale happen. Within a couple of hours, he and I had exchanged several texts, he had my financing approved, he had papers drawn up and had all my questions answered. It was a whirlwind and it was just in time because that Friday was the last day the other driver’s insurance was paying for my rental car. So, I booked a flight with miles and set to leave at Noon the next day for Indy. But, the flight to get there wasn’t easy. I had a 3.5 hour delay sitting on the tarmac, but all along Corey assured me they’d be there whatever time I made it. He and his team leader Andrea had Dakota lined up to pick me up at the airport and as soon as I landed I was on my way to the dealership. Once I arrived my name was on a sign outside one of the offices and everything was in order and ready to go. It was the easiest buying experience ever. The car looked awesome. The deal went smoothly and I was even able to pick out a charity for Tom Wood Lexus to donate to for the sale of my car. Oh, and here’s the real kicker. I was using a Lexus Vehicle Special Purchase Program Certificate through a family member, so I am not even sure Corey made much of anything off my sale. But, you’d think he was making double by the way he went above and beyond to deliver. And, since my family lives close enough in Illinois to drive to Indy, they were there waiting when I arrived and were chatting it up with Corey. Again, the experience was awesome. I knew what I wanted and Corey and Tom Wood Lexus delivered. 1,200 miles round trip might seem like a long way to go for a vehicle, but the excellent customer service and the Lexus brand made it worth every mile.

Elsa Sandoval

I went there to do an oil change, and I was told that my car didn’t need it, but they will do tire rotation, and that they will also check the fluids just in case.. 2 hours later, they told me that my car was ready and they charged me for alignment and tire rotation.. I paid $200 for something that it was done without even asking me if I wanted to do it or not. I didn’t want to argue with this guy, specially because i had my kids and they were hungry because was lunch time, but I went there 2 months ago to complain about an alignment they did a month before because my husband was upset, he said that the car was exactly the same, so I went back and they fix it. Oh and for my surprise, there was another lady with exactly the same situation 🙄 Coincidence? I don’t know… I really think this last time they charged me for the alignment they did the previous time I was there, because we didn’t think the car needed any alignment at all.. I really hope I’m wrong, but why they didn’t asked me before doing anything? The first time I went there, the same guy asked me before anything was done to my car, and this time was different. It’s just weird, and suspicious! I really don’t want to go back, but sadly it’s the closest to my house, so I don’t have a choice! 😒

Joseph Johnson

Shanan was great. Her and my technician, Pat explained everything that was needed along with keeping me informed on the progress. If you need work done see Shanan and request Pat. Thanks Cody for your recent service. Thanks Dakota for excellent customer service.

Maria Wiley

Dakota was AMAZING! He was knowledgeable and friendly. I always have a fantastic experience when I work with him!!!

Debra Renn

The experience at Tom Wood Lexus was as always wonderful! The people here are professional and handle your concerns with care and efficiency.

Jacques Paul-Blanc

Great customer service. Mike was an excellent representative, friendly, courteous and helpful.

Home

Received service for my Lexus IS. Staff was courteous, timely and Kevin Dilk is the best Advisor!

Wms Family

My experience at Tom Wood Lexus is always a pleasant experience. Greg Busche is always a pleasure to work with he is absolutely fantastic! Mr. Busche is very professional, customer friendly, very personable, extremely knowledgeable, and he is always polite and helpful. I enjoy working with Mr. Busche because he continues to provide 100% customer satisfaction! This is the reason I continue to take my GX460 and RX350 to Tom Wood Lexus.

Jeffery Qualkinbush

Cody is always great at keeping me informed and getting the job done right the first time. Highly recommend the service team at Tom Wood Lexus.

William Kulsrud

Need work on your Lexus or thinking about buying one? Tom Wood on 96th is the place to go. We’re on our third SUV. Our son still drives our 2002 and it has over 300,000 miles on it! And, you can always depend on The service at Tom Wood!

Pam Kumming

I received stellar service from Kevin. He got me in and out with a loaner to help me get to my scheduled appt. I was so grateful.

Aquarius Ketner

Stopped at this dealership to view a car one evening and went for a quick test drive with Corey Thingelstad. He was very professional and went over details of the vehicle. Corey is an awesome salesman and very easy to work with. It was a pleasure to only have to work with one person, as Corey was also the person that handled the financing process and contract signing. Smoothest car buying process I've ever experienced.

Beth Willson

Fabulous customer service. I’m so happy with my new vehicle.

Larry Zore

Thomas Kilburn was very professional and easy to work with. He kept me informed thru out the whole process. Very knowledgeable about the product and the process.

matthew faremr

The entire dealership is inviting, not pushy, and well versed in all things Lexus. James was incredibly accommodating and is keenly aware of his clientele’s needs and desires. He knew what I wanted and got me the exact car I specified without compromise or markup.

Rose Maples

Mike McCann was super great. He was Welcoming, kind, professional and kept me informed on the status of my inspection. He took care of my receiving a replacement car while mine was in the shop. Even though I received bad news about my repairs (there was more wrong with it than I thought) I think this was the best experience of anywhere I've gone to to get my car repaired. 5 stars to Mike and Lexus on E 96th St

kathy clough

Kevin D. did a great job of explaining the needed work on my car. I got in and out quickly and was very pleased.

Terri “Terri” Hines

God Bless this dealership. BEST CAR BUYING EXPERIENCE OF MY LIFE!! Seriously! It felt like having a friend, a family financial planner, and a personal shopper in one. Cody and Corey were both so helpful and honest. I told them what I was looking for, what I was interested in, and they helped me find the best options that kept me within my parameters. I never once felt pressured. In fact, Corey could have sold me more expensive options, but he was more concerned about helping me stay within what was best for my family. They pampered both me and my kids and made the process so enjoyable. They even pampered my new car for free AFTER I bought it as is. They made sure I drove away with a full tank of gas (I didn't have to ask) and a car so clean and so comfortable. Even doing a follow up to make sure everything was going well with the vehicle. Sorry for the long post, but seriously this is the place to turn to when you need to make a tough decision within tight parameters. You won't regret talking to them.

Tanya Willis Robinson

Shanan Willis, Is awesome! She does a thorough job of communicating. She’s professional, knowledgeable and always courteous! I appreciate Shanan and Tom Wood Lexus, a trusted establishment and a wonderful service consultant. Always a great experience!

Jing Gao

We had a wonderful experience with Tom Wood Lexus. It is really hard to buy a car in today's market. The first car we planned to buy was sold very quickly, but Michael helped us find exactly the same car, got it shipped to Tom Wood, and prepared the car and documents before we arrived for our appointment. The whole process was smooth and pleasant. We are very happy with our car. Highly recommend!

Travis Tillberry

Dakota in the service department ALWAYS takes great care of my wife and I!!

Stacey Wallace

Bought a minivan for my daughter, felt very well cared for by every staff member I encountered while there. James Gamble was an excellent help and great communicator! The process was quick and painless even with my very hectic schedule.

Mark Short

Dakota was great! Awesome customer service! I love dealing with him

Buddy West

Enjoyed meeting and working with Mike McCann, very professional, informative and friendly

Bryan Trach

Worked with Kevin for my 20k service on my 2020 RX 450hL. He was great and kept me up to date along the way and promptly handed me back my keys when service was done! Overall I am very happy and will return to Kevin again.

Jeanne Lowe

4 stars vs 5 because they forgot my first scheduled pick up day and I had to reschedule. Once it was rescheduled, it was a pleasant experience

Nan Morris

We have had Tom Wood Lexus to service our 2017 Lexus and find the dealership to be very accommodating, professional and helpful. We are from out -of- town, they always provide a vehicle for us to use while servicing our car and return our car clean and promptly ready to go when we arrive at the dealership. Kevin Dilk was our Service Advisor and made sure we knew what was needed for the car to continue running safe and in good mechanical condition. He did a great job of keeping us informed about everything!! Great service brings back a happy customer!!!

Scott Lubert

The experience at Tom Wood Lexus was wonderful My salesman Scott Dawson was professional knowledgeable and came in on his day off so I could take delivery. They were having computer issues the General Manager came out and apologized for the delay the woman who greeted me when I came in made me feel welcomed and made sure I was comfortable while I waited. Top notch experience. Highly recommend no pressure one person to deal with

Ryan Keith

I came in for an oil change and got in and out fairly quickly. They found my brakes were bad, which I knew, so they quoted me to replace them right then. They had me in and out in a couple hours with an alignment too. Super nice staff, very clean waiting room and restrooms.

dee Mingo

They gave me a loner for several days because they were short staffed that day and couldn't finish my car ..it was a nice upgrade ..it was a hybrid 2021 fully loaded! I missed the deadline to get to the shop before it closed .bit they had my car out and ready sent me a link to pay for the charges and gave me instructions on what to do with the loaner ..loaner was included in my warranty ! They were very pleasant ☺

Ricardo Miranda

The work report does not say that the car was there for 4 days and not able to duplicate my complained “hearing a continuous low frequency alarm” however when I came back to pick up my car I have to call the attention of the technician (Rich). Finally, he heard this continuous low frequency alarm, he said coming from air blower motor of the driver seat. It took another week to order the parts and repaired the above issue. This was what had happened which was not indicated on the receipt, additionally the car was dirty and no courtesy free car wash, thank you and appreciate for loaning me a car and fixing the above issue.

Roberto Berroa

I took my RX350 for its first 5000 miles inspection. Cody my Service Representative was very friendly, he advice me instead for the 10,000 miles inspection since the car had a year since purchased to the day. They performed additional work like alignment at no cost to me under warranty. I am very pleased with the service department they returned my car as clean as I gave it to them. I definitely recommend Tom Woods Lexus. Roberto Berroa

Steven McNeil

Had a couple of warning lights pop up on my dashboard while visiting Indy. Tom Wood was able to take me in same day, did a quick diagnosis of the issue, and made quick repair. Kevin kept me informed throughout the process.

Steven Hambrick

Really great staff . They have a awesome facility with a great waiting area with snacks and drinks .. always super fast and do great work ..

Jothi Shanker

We're satisfied with the quality of service we received for 30,000 miles service for our RX350. In particular we are happy with your service coordinator Mr. Mike McCann. He was pleasant and answered all our questions. We look forward to working with Tom Wood Lexus in the future. Jothi & Vanitha Shanker

Floyd Pruitt

It’s always a pleasure taking my vehicle to this location. The service advisor takes time to address your questions and makes maintenance recommendation where needed. I’m especially happy you’re able to schedule a loaner vehicle as needed, so you can continue your day to day activities without interruption. Kudos to a great team. In this instance, my advisor was Dakota. Thank you and super job.

Kris Edwards

Mike McCann was very nice and hel pful. Great customer service is always appreciated!

Claire Hatton Nielsen

Super kind staff and great service! This was my first experience taking my car here and they guided me through every step and took care of my car in a timely manner. I’ll definitely be a returning customer!

ruongquetoi 2020

excellent excellent service department, very well prepared customer service, im very happy with the customer service, Alicia Crutcher is made my problems so much easier with her best knowledge on the job, she is greatly patience with me, great help for customer services, honesty with my problem, millions words to thanks her kindness beyond the kindness of humanity, She very did, i speak with honesty words, truly words thanks again 😘

Craig H Hawley

Super easy to schedule and receive both planned and unplanned maintenance Kevin D is a awesome service advisor This is one of the best automobile dealerships I’ve ever encountered the experience with them has been excellent from both vehicles I’ve purchased here

Shane Thrasher

Tom Wood Lexus lived up to our expectations. All references to the premium level of service and customer focus is absolutely accurate. James Gamble provided true concierge level attention and care. He was patient and accommodating backed fully and visibly by his sales team manager Zach Soutendijk. The process was very smooth and pressure free. The upfront pricing and trade offering eliminated guesswork and supported clear and concise decision making. Absolute top tier experience including a beautiful and accommodating facility. We will return for what I hope to be our sole provider for not only the best vehicles on the road but the best buying experience anywhere.

Frankiee Sims Ervin

Experience at a dealership is represented by the Consultants who greets customers. Shanan Willis Jackson represents Tom Wood at the highest level! She is always pleasant, timely and accommodating for customers and our cars. This experience makes Tom Wood Lexus a great dealership. Thanks again Shanan😊! …

Lianne L

Update 2/3/2022 Service is not that great. Got in my car and my tan interior had black marks on it I believe from the mechanic working on the car. Also what is the doing of washing the car if it is not tried at all? Definitely disappointed in the service. 7/2021 Tom Wood Lexus IS great! Took their time with me and didn’t rush me when trying to make a decision. My sales rep Katelyn was the best! So patient and genuine! Thoroughly happy with my purchase so far.

Denise Ward

Jesse was wonderful to work with 😀. She is a terrific asset to Tom Wood Lexus👍 …

curtis mcmanus

Excellent communication and follow up. The customer service always exceeds my expectations. I appreciated Dakota making sure the service recommended was service needed. He also found discounts that would apply.

Aruna Chandra

Excellent service. Shannan Willis is a very good advisor. Tom Wood is honest and will do the needful so you can be sure your Lexus is in good shape. Thanks Shannan, Travis and Courtney for all your help during my visit. Thanks to the Service Department manager, Alex for the excellent response to any customer concerns.

Michael Forrest

Great buying experience. Thomas Kilburn was excellent throughout the process.

Nicole Peel

Everyone at Tom Wood Lexus was fantastic to work with. I especially liked signing paperwork with my salesman electronically instead of having to meet with a finance manager. More efficient! They followed up the next day and I love my new 2022 UX 250h.

Ron Burcham

I just needed a key made for my wife’s RX350. With no appointment, i drove up to the service door. It opened. I drove in and was greeted by the service representative. 1 hour later it was “mission accomplished “ and i was heading home. Thanks Tom Wood Lexus RB

Summer Kirkpatrick

Hands down, Lexus has the best customer service! They’re amazingly great!

Homer Indiana

Both Derrick (sales) and Steve (tech) were very professional and prompt in returning calls/ texts Very happy w the new car (RX350) The only flip side is there isn’t much room of negotiation given it’s seller market now.

Beverly Watkins

My pressure gauge light came on after hitting a bump, so I made an appointment to check it out. In the interim, it shut off (after hitting another bump), but I still kept my appointment. Mike, who is relatively new, was great about explaining to me that the tire pressure was just on the cusp…thankfully nothing serious. I was in and out in no time. I always get premium service at Lexus, always friendly and professional, always efficient, yet taking the team to educate the client, and obviously experts at what they do. I trust Lexus and Mike is a perfect addition to their team!

Jeff Boxell

Did a great job! Good service and helped fix my car!

C Wilkins

Shanan, my Service Consultant, is always professional and courteous. She sets expectations and delivers. I have been a Tom Wood Lexus customer since 2007 because of the quality of the RX350 and the service!

Connie Gammon

Great service! Shanan was great. I needed to go to a doctor’s appt while my car was being serviced. Shanan arranged a Lyft ride for me and I was surprised that you have a Lyft account and Tom Wood paid for my drive. Your service along with my four Lexus vehicles I’ve owned that have been such a great and reliable cars shows why I’m such a loyal customer. I’ve have only had a Lexus for the past 20 years!

Mike Heymann

I have known Greg for a number of years. Always enjoy working with him. I had an alignment issue the day before I was to drive to Atlanta (got back yesterday). From the minute I pulled in the service bay area, Greg was "on the case." Five stars.

Karen Beeson

Whether other places are less expensive to take for service isn’t even a consideration. The service and perks at Tom Wood Lexus are so far above others that I would not consider taking it elsewhere! The biggest perk is the very nice loaner cars they provide while my car is being serviced. I can also earn points toward my next Lexus. The service staff does not pressure me to have anything done that I don’t need. The waiting area provides snacks and drinks. Everyone is pleasant. I love my Lexus!

Thomasena Colbert

Travis Keller & the Lexus service team has never failed me. Even the sales team, went above & beyond helping me get a car that I love love! Cory Thinglestad really took care of me! I walked away a completely satisfied guest! I am secure in my purchase & service of my vehicles at Lexus. As a woman, safety and security is my top priority. As long as I have been a certified Lexus owner; car problems has never been a concern or issue! I know without a doubt I am going to receive quality, timely, professional and the correct diagnosis. I feel safe and valued as a guest. #it’sanexperienceforme!

Scott Freeland

Excellent service from entry to exit. Extremely attentive to detail, never rushed, follow-through excellent. Long-time Lexus customer and the Service I receive from the Service Reps when I bring in car never waivers. Though my Lexus is older though well taken care, they treat it like it’s new and they seem vested in ensuring everything works. They always perform a full-point inspection with each visit (per my request) and though it can cost me sometimes when they find something, I’ve always had great advise on when or when not to do any repairs they may find. I trust them and trust isn’t something I am that generous with. And my Lexus looks, runs and rides like day one and that is 100% because of their helping me stay ahead of anything which may become problematic. I do my part and Lexus does theirs. Every new car buyer knows that the purchase experience is transient but the Service experience is continuous and can, and does influence repurchase of a Lexus, or any car.

Lynn Black

Responsive, updated me on the progress of the service and timely in the amount of time for 20K mile service.

Justin “JD”

Mike was absolutely wonderful! He was extremely helpful, professional, and thorough with any questions. The process was smooth and we would highly recommend giving him a visit if you’re looking for a vehicle!

Gabrielle Noel

Tom Wood Lexus is the best car buying experience I have ever had! Derrick helped me find what I want and everyone was so kind at the dealership and never pushy about purchasing like other dealerships. They were honest and upfront. They did all the paperwork and explained everything since this was my first time buying on my own. They detailed the car and I left completely satisfied with a new Lexus! I can’t recommend this dealership enough for their amazing customer service and family feel!

Mallorie Wilson

Tom Wood Service Center is always an enjoyable experience. Dakota stayed in communication with me throughout the process and was very helpful. Given my busy work weeks, having access to a loaner while waiting on my vehicle helps tremendously.

Jennifer Becknell

Tom Wood Lexus put me in a beautiful new car. Derrick was so great to work with. He took care of everything and all I had to do was sign on the dotted line and drive away in this gorgeous vehicle!! So Simple. And Steve’s tutorial was awesome. I now how to use ALL of the amazing technology that my ES offers!!

Bernisa Elliott

Always good service at Tom Wood Mike McCann communicated clearly as well

Denise Kerley

We have been customers of Tom Wood Lexus for over 25 years. They have always provided great and timely service. We have had on my advisors during our time with the company and we make sure we stay with the same ones because they treat us like family and consistency is key. Our advisors have always listened pay attention to detail to ensure we have a good experience.

Dave Mock

I had a problem with my 2002 sc 430 trunk not closing completely. After getting an estimate from the shop I use, I decided to go to the dealer(Tom Wood) Cody was my rep and he said they would do their own evaluation and it showed a different issue. They ordered the part and gave me a new loaner vehicle to drive untill the part came in and the repair could be completed. That was a great convenience since it took close to a month to get the part. Cody kept me informed about things and it actually cost less than the estimate from my shop. I was very happy with Cody and the service.

Bobby Samuel

Great experience with service at Tom Wood Lexus. They took excellent care of me. When the service was going to take longer I got a loaner and was on my way. Details were considered like even tuning to the right radio station and transferring my personal items to the loaner. Repair was done on time and the loaner was swapped out at my own home.

Joline Alexander Putt

Tyler and Cody were incredible! Cody was very helpful on the phone by giving us information about the car we were interested in. He said since we wanted a specific model and color to come in right away and we did. Tyler was ready to let us test drive it and made it such a top notch experience. We were very impressed with the luxury experience. We highly recommend them!!!

Linda Deckert

We had an excellent vehicle purchase experience with Tom Wood Lexus. Our salesperson, James Gambill, was very helpful throughout the entire process. We would highly recommend Tom Wood Lexus.

K Munir

I cannot express enough superlatives regarding Tom Wood Lexus. They are transparent in all of their transactions. Don Rominger (used cars) supported me superbly throughout the purchasing process. Although I live in the DC/MD area, I am predisposed to purchasing from Tom Wood in the future. If you want a dealership that embodies excellence and integrity, go with Tom Wood Lexus. Finally, I had a terrible experience with a Minnesota dealer, Chippewa Mazda, that left me jaded and angry. Tom Wood restored my faith and rewarded me with an outstanding vehicle purchased from and serviced at the dealership. To say my experience with Tom Wood Lexus was fabulous is an understatement. It was phenomenal!

Zach Lowery

Corey was Excellent! This was by far our best car buying experience! Corey was not pushy and focused only on helping us with what we were interested in and helped us get an amazing new vehicle! We will definitely consider this dealer again for our next vehicle!

Gil Akeman

Great experience with this dealership. They responded immediately to my inquiries, freely shared all cost changes and vehicle information. Derrick M was so helpful, had all the paperwork done and helped expedite the sales process. The car was cleaned and had a full tank of gas. I live 3 1/2 hour away and everything was ready for me when I arrived. Derrick even volunteered to come in on his day off to accommodate my schedule. Absolutely recommend Derrick and this dealership to purchase from.

renee akins

Efficient, professional, kept me informed, and thoroughly answered follow up questions. I also appreciate the rewards program.

John Payton

Michael Word was able to find us the exact car we wanted ahead of time and delivery was right on time despite the bad weather that we've been having. Everything was explained well and to our satisfaction. All technical details of the car were properly set up and we were informed on how to become educated on the technical aspects. All in all it was a good purchase. We are happy with the car and the service.

Toni Bader

I called in to make a reservation for an oil change at 10 am. I got an appointment at 2:15 pm. Timing was great. Kevin lent me a charger for my phone. I was glad that the quiet room was available as I had an unexpected meeting. The recommended work mostly sounds good and I will make another appointment soon.

James Lee

Tom Wood Lexus is a fantastic place to purchase and service an automobile. Great family feeling, courteous employees, and convenient location. We are very happy with our interaction at Tom Wood Lexus.

Carla LC Baxte

Upon driving into the service garage, I was immediately greeted with a smile and services were offered. Shanan was Very friendly and professional as always. She and the entire team continue to make me proud to be a part of the Tom Wood Lexus family. I remain “Lexus4Life!”

Karessa Huber

We live in Texas and our son goes to college in Indiana. Our Lexus needed some work while our son had it in Indiana. This dealership was great! Sam in service was outstanding: didn't sell us anything we didn't need, filled out the tire rebate form and submitted it for us, and got our son a loaner car so he didn't have to waste the day sitting in the service department. Sam worked with my husband and myself over the phone to coordinate all that we needed. We have done 10 corporate moves and have been to a variety of dealerships. Tom Wood Lexus ranks among the top and we would recommend them without hesitation - specifically Sam in the service department!

Cassandra Dean

As always Tom Wood Lexus took care of my vehicle. Travis Keller was very professional and knowledgeable! Travis even helped me and my daughter switch our groceries from the loaner to my vehicle! A+

Brent Lachelt

Tom Wood Lexus always does an incredible job with my wife RX 350. I waited for the service to be done on my car and they always kept me updated and let me know how things were progressing. They have a nice waiting area where I was able to take care of some business on my iPad. It's a little bit of a drive for me but it's well worth it.

Andrew Wood

Purchased a RX350 Fantastic experience... all the way round. Mike (sales person) was both professional and personable. Worked with me throughout the entire sales process. The dealership didn't have the interior color I was looking for... Mike quickly found what I was looking for at another dealer, and had it delivered to Tom Wood within a couple days. Great communications and follow up. I came back in, after a couple of days with the vehicle, and Steve did a fantastic job of walking me through the technology and safety functions. Transparent, up-front pricing, single sales person transaction. Excellent experience.

Martin

Tom Wood Dealership was very professional, courteous, and did the job right. Erin was especially helpful. I will probably continue to do business with them as my experience with them was very very good.

BARBARA HENRY

I highly recommend Tom Wood Lexus for your next vehicle experience. The staff were all very friendly, professional and made the buying experience wonderful. I especially want to commend NY Sales person Ryan and Dakota from the Service dept. Dakota went above and beyond what I expected to take care of my Service issue.

Vicki Ruhl

This was our first visit to Tom Wood Lexus and it was a VERY positive experience. The facility is very impressive, all the staff very attentive and Randy Garland, our sales consultant was GREAT. There was no high pressure "sales" push at all. We had a lot of questions and Ryan answered them all, thoroughly. As we considered our options he was so helpful in helping us see the pros and cons of each possibility. And, so patient - Ryan, thank you for making our buying experience so painless and enjoyable - we love our new Lexus. Mr. Wood, hang on to Ryan, he represents your firm well. Look forward to a long relationship with Tom Wood Lexus for our service needs and future auto needs. Thanks again Ryan!!!

Heather Longardner

Scott Dawson was amazing to work with. Even on a busy day, he was attentive during the process. Everyone else that we encountered at the dealership was polite and accommodating. Would highly recommend the car buying process at Tom Wood.

Scott Swim

Always great communication. What needs fixed is taken care of in a timely fashion. I’ve never had to go back because of something not getting done right

Jerry Staddon

Pickup and drop off service was everything that we expected. We have nothing but good things to say about our experience.

Lawrence “Larry” Herris

The dealer effectively assigns a salesperson to walk the client through the total buying process. My salesman, Ryan, was careful to listen to my description of an SUV that would serve my purposes as a second car parked in Florida. He was able to select a pre-owned vehicle with light exterior and interior that could be parked in the Florida sun and weather at a price and condition that made the purchase a perfect fit for my use. The car was serviced and inspected to make sure all features worked properly. There was no pressure to finance or purchase a service contract and I was satisfied with the dealer's warrantee. I will confidently drive the car to Florida and know it is there for my future snowbird winters.

Kenton Yohey

Dakota our service rep was great to work with. We had some electrical problems on an older 2004 Lexus LS 430 and Dakata took the time to explain everything and made sure we were happy.

Aly

Mike at Tom Wood Lexus was incredibly helpful! He was patient with my questions, thorough, and understanding. He put me in exactly what I had been looking for; I now have a vehicle I truly enjoy. Thank you for everything, Mike!!

Leslie Dailey

Called in for a same day appointment was able to service my RX 350 to my satisfaction. Wait time was less than indicated completely satisfied thanks Tom Woods Lexus!

Ashley Collier

Tom Wood made buying our first Lexus an unforgettable experience! From the moment we walked in we felt like we had a personal shopper helping us from beginning until end. We felt like a valued part of the Lexus family!!

Don Frazier

My first Lexus and I am impressed. I have driven many Luxury vehicles and the ride and comfort is unmatched. Corey and the Tom Wood Lexus team more than matched their service to the quality of vehicle. I see you all soon, I’m sure. Great Job!!! DF & KB

Celena Melson

Originally went in to have a key fob programmed since I lost my other one. The service department did a complete inspection of my vehicle and found other areas needed to be addressed. The liaison kept me informed the entire time I was there. All issues were repaired and or programmed. I left the dealership confident and with peace of mind. Huge thank you to the entire team!!!

Melissa Rasmussen

I always know that my car will be in great shape once any service is completed. Alex Sweet is top notch in service. He is one of the easiest best service people I have worked with. I know he is going to be honest with what needs to be done. He is an amazing asset to your service department.

ronald parus

After a couple bad salesmen experiences. Third time was a charm. Katelyn was fabulous. Very polite, knowledgeable, and really wanted to help us get the exact car we wanted and she did. literally in a few hours she had secured our car for us!!!!

Mandy Robinson

The entire team at Tom Wood Lexus is so friendly, knowledgeable, and helpful. All of my experiences so far have more than met my expectations. A special shout out to Travis in the service department who helped me during my most recent visit. I also didn’t catch the woman from the front desk’s name who took the time to speak to me. Tom Wood should be so proud of the amazing team they have built. Thank you for your exceptional service!!!

Patrick Johnston

Overall, happy that the car is fixed. However, my service rep never even introduced himself to me. I did not get his name until I received the quote for services via text/email and been there for an hour and a half. Feels more and more like being treated as a number as opposed to a customer each time I go in.

Shelli Dobey

Michael Word was incredibly nice and accommodating to me. I am truly blessed that I was able to find a sales associate to help me get the vehicle I wanted with such patience and grace. Mackenzie in finance also was incredible getting me the best finance rate possible. Michael and Mackenzie both stayed late to finish up the paperwork with me. Thank you both so much! Highly satisfied with Tom Wood Lexus! Thanks again Michael and Mackenzie 😊

Susan McAtee

I had a real mystery problem with my car & Tom Woods good people found it. It takes a lot of stress out of my life. Since I had a broken foot, Tom Wood even had my car returned to me. They have my business for life!

Francie Conde

I came in to Tom Wood Lexus only because my friend recommended them. He had worked with them previously to purchase a car and assured me they would be easy to work with. He was right! I found just the right car for me! I appreciated the no-pressure approach of the sales people and their friendly attitudes. My only complaint is that I was told my new vehicle was being cleaned up while I was finishing up my paperwork, but when I got home I realized that they had left the key box and price sign on the floor in the back. I’m pretty sure that means they didn’t actually clean it up on the inside. When my friend let someone know that same afternoon that those items were left in my new vehicle, he was told that I would be contacted. No one has ever called or contacted me.

john sanders

Shannon has been wonderful in helping me with the service of my car. She checks with me to see if there is anything special that needs to be done and sees to it that it is taken care of. She is always friendly and polite. I have some suggestions for when Lexus changes the body style. The flange over the back window needs to be changed. Every time I go through the car wash I must get out of the car and throughly dry off the back window. It leaves streaks of water on it due to the flange. Also I would rather have the extra feet of space taken up by the grill in the front put inside the car so it would be more spacious and comfortable. I’ve always have enjoyed working with Lexus. Thank you for these considerations.

ADEJUWON SEYE

Was treated like royalty. Scott is simply exceptional, cool and calm. Pass through all the procedure professionally. Just get me LX 600 and I would be coming in 6 months for mine

Martha Chiscon

Our Service Rep was very efficient and pleasant. Service was on time and inspection was thorough. As a final piece of service, Sam returned our handicap placard that I accidentally left in the loaner car. This was our first road trip since the beginning of the pandemic and Sam made that trip very pleasant. Thank you.

Morgan Frost

Scheduled an appointment for an oil change, waited over 2.5 hours. There were lots of people waiting as well. Annoyed that we had an appointment and still took this long. I wouldn’t have mind so much if we didn’t have appointment. Other than that my car clean when I got it back so I know they took care of my car. Update: had my 2009 RX350 service and Erin was amazing! The work on my car was completed in a day of approving the changes. No pressure for an immediate answer since it was a lot to choose from. And was even told about upcoming specials on services I can wait a month or so on. Changed to 5 stars.

Dan Spaulding

Wonderful experience with service. Easy check in, quick service of car.

Jennifer Anderson

I live almost 2 hrs away from this dealership. I contacted this dealership because the local dealership was of no help with my car’s issue and their lack of concern or willingness to help made me seek service elsewhere. All I can say about Alex at Tom Wood Lexus is he is amazing! Very informative and knowledgeable. Follow up was timely and communicated very well on the process of my service. When I picked up my vehicle Sam helped me because Alex was off that day. Alex picked a great person to help me in his absence. Very friendly and helpful also. Everyone that I came in contact with at Tom Wood Lexus was friendly and extremely helpful. Such a pleasure to be around and be present at that dealership. They have definitely earned my business and I will contact them for all my service needs in the future. I am so thankful that I received such A+ service from them. So nice to be treated respectfully and feel appreciated.

gaston tischler

From the first call with kelly to a discussion with michael to the final with Dacota, we were SO impressed. Everyone was so kind and helpful, great service and repair, no pressure to do everything that they recommended, and a WONDERFUL staff and company. I don’t live in Indiana and my daughter who is a college student had an issue with her car—they handled it wonderfully from a cross the country. I would buy a car from them if I lived there (and may anyway).

Tyrone Phamson

Ever since buying my first luxury SUV from Tom Wood Lexus, I always look forward to bringing in my vehicle for the scheduled maintenance. The friendly staff and technician make every visit quick and convenient. It’s really a nice touch, when I get my baby back all shiny and clean, inside and out!

Dwight Fortune

My experience begins with my service representative, Alex Sweet. He treats me as a valued friend although I am just one of his customers. He is courteous and helpful in explaining my problems, as well as, the options for cure. He always has a smile and welcome when I see him. I will say he is the reason for me serviceing my car at Tom Woods.

Jeff Robbins

My Car Consultant (Analisa) was new but you could not tell by the way she exhibited professionalism and performed high level service. The dealership was clean and layer out very well. The dealership had comfortable amenities for you while sorting out some of the details involved with acquiring a vehicle. The used vehicle was inspected and brought up to high standards. My wife and I truly feel that our used car feels brand new. I would highly recommend Tom Wood Lexus to any and all.

Bill Walker

Great service for your Lexus..easy appointment scheduling, impressive shop, very qualified mechanics, the friendliest and most helpful service writers and great service value for your dollar..

lashonda Williams

They were very friendly and personable at the dealership. They were transparent with the price and were not aggressive with the sale. I was very pleased with my purchase. I would recommend this dealership to anyone in the market for a Lexus vehicle. It took me less than an hour to close the deal on my vehicle. They also have a very nice lounge area which is a huge plus!!!!.

Stephen Gabuzda

I worked with Corey. It was an awesome experience. Easy communication via text. Sticky situation with the vehicle I was turning in. Long story short Corey stood behind the GX and the offer on trade in for 5 weeks while I worked on getting title for my trade in. All of this during a time of a shortage on vehicles. First class experience!

Ravnit Cheema

Jessie and Mike were amazing at communicating and helping us get our car. Would definitely recommend!

Dan Shelley

The service was excellent but as a new customer that bought a used Lexus from another state it was somewhat confusing as to how the dealership operates. For example needing to wait in the lounge after dropping off the car for your personal service manager to come in an talk to you about what work they already know is going to be done today. Paying them instead of a cashier and In my case my service manager was gone before 6:00 so I had to find someone to pay.

Andrea Winslow

I was in the market for a 2020 RX 350. I was very specific in wanting it white with black interior. It had to fit a certain price and after doing my homework on the value of my trade, I wasn't willing to take less. I live in Northern OH and reached out to several dealers in the area. I searched on Carvana and Autotrader for weeks. After dealing with higher prices, no inventory, and/or bad customer service, I decided to widen the net and consider out of state dealerships. Enter Mike Word and Tom Wood Lexus. He had the car I wanted and it was priced near my target. He took the time to work with me on payment, setting realistic expectations and was not just professional, he is a pleasure to deal with. All the negotiating was done over the phone. It made the trip there so worth it. I love my car, which came with far more options that I expected. Mike Word and Tom Wood Lexus exceeded my expectations. I highly recommend!

Cootie

The day I picked up the car was an outstanding experience - the coming to an agreement on price - not so much. If you are buying a new vehicle now the dealer has all the cards - if you don’t buy it someone else will. The other thing is that on their website you can value your trade - that turns out to be complete BS. 2 or 3 stone chips and the car “needed” tires - that cost me over $5,000. The car had 28k miles on it and was well cared for. Overall, it was just an ok experience - they have not earned a loyal customer.

Denise Cook

I have been going to Tom Wood Lexus for the past 5 years. Coming from California everything operated completely different here in Indiana, from pricing to negotiating service cost. Tom Wood Lexus is the only Lexus dealership in Indiana, and at first that really upset me the way they did things. I met Shannon one of the service writers. and Kyle one the supervisor in service. Once everything was explained you saw that spending the money for your service, you get service points that could be turned into rewards for future service. The quality of service is superior. Shannon and Kyle are what bring me back to see them each and every time. They are honest, nice, take their time explaining everything, don't have you do something that doesn't need immediate attention, but will make you aware of the situation for a future visit, if you have any questions they will answer them without being upset that you are questioning something. I can't say enough about Shannon and Kyle. When I buy a new car, I will definitely buy a new or used Lexus because they truly hold their value.

Mark Buroker

I was very satisfied with the quality service I received from Cory Thinglestad at Tom Wood Lexus for the purchase of my RX 350 this week. Couldn’t have been more efficient and easy to process. The easiest, fastest and complete car purchase I’ve ever made. Answered all my questions and made the process smooth, comfortable and fair. Mark B

Chris Lyons

Service was very friendly and courteous and on time. The service was completed as promised. Needed work was done and future needs were addressed

Lisa Plank

Customer Service at Tom Wood Lexus is consistently excellent. Their representatives are always friendly, courteous and responsive. They explain in detail the services your car needs and the costs associated with each item. They make helpful suggestions as answer your questions thoroughly. I appreciate the loaner car service and use it often.

Lynda Montgomery

Tom Wood Lexus’ Service Department, specifically Shanan Willis is Amazing. I appreciate her transparency and kind spirit! I Love My Lexus and I Love MY service representative.

Jan Hatfield

Everything was great with service itself and with Shannon who is always great! BUT, when I arrived in the garage 3 men were standing at the desk near the forward exit of the garage. Not one of them made an attempt to check in my car, ask me about my service, anything! I then promptly found Shannon who was busy when I pulled in and asked her if she would work with me, which she did. I have had some issues being ignored by men in the service bay in the past. This seems like an ongoing problem that needs to be addressed.

Etta Pulliam

The Manager was very accommodating. Dakota explained every thing to me. What was so amazing is that I could not get my car after it was repaired and I asked Dakota if there was anyway I could have it delivered. He found the time and I am so grateful because my family was sick and I would have to take a taxi. Tom Wood Lexus staff is the best. Thank you so much.

Patricia Gerber

I had a specific 2021 Lexus model with the color red with white interior that I wanted. Although Tom Wood did not have one they reached out to dealerships in other states to do a car transfer. They found my exact car! It’s beautiful and the service from the salesman, Doug, was excellent as well.

Cross Pohl

What a great group of people. My buying process was smooth despite this new car pandemic. Derrick made this a relaxed experience with zero pressure answering the questions I had. If you’re in the market for a Lexus, see just above who to ask for. Even the general sales manager is a super sweetheart. Would buy again but they took all my money 😏.

Indmom11

Excellent service. Easy scheduling, great communication. No problems.

Noreen (LT Sub) Murphy

I was driving through the Indianapolis area on a road trip the Saturday of Memorial Day weekend. When my check engine light came on I called Tom Wood Lexus. They told me to come on in, and checked out my car immediately upon arrival. The news wasn’t great, but they fit me in and fixed my car in the spot. I am so grateful for their kind courteous service. They not only fixed my car but gave me a loaner so I wasn’t stuck at the dealer sitting area. I would highly recommend Tom Wood Lexus !!

mike meo

Dakota Almeda has always been very helpful & knowledgeable about anything which comes along. 5 STARS!!

Joe Loughrey

Kevin, was clear and simple. Work got done on time. Joe

Ree Saah

Ask for Greg Busche. Very courteous and provides excellent customer service. I was in and out for my 10K miles service, thanks to Greg who noticed that I was with my infant child in the wait room. I was out of there in less than an hour considering the waiting area was full on that Saturday morning. Will definitely be back for my 15K. Thank you!!!!

dee mingo

I was looking for a 2020 Lexus RX 350 with sunroof and fully loaded with very low miles that didn't cost the same as a 2021..I search many places ..including here..I didn't find one...the next morning I got an email from Lexus online service indicating they had a match for me and it was here in town!. My extensive search was over! I called and they quickly arranged for me to come in and test drive it. I loved it! It was late and my salesperson 'Tyler' stayed late to talk to me about the suv and what were next steps for purchasing. They also gave me a good price for my trade in. Going on a test drive was hassle-free..I just showed them my drivers license and I was off driving. I returned the next day to purchase my first suv..I have previously owed cars and a cross-over never an suv..it feels big but I love it. My suv was ready for me and Tyler told me what I needed to bring in.to close the deal I was soooo excited I left home and didn'ttake all the right things like a bill with my address etc. Tyler worked with me for a long time trying to find different ways and means of getting that information without needing to go home..he was fabulous..very calm professional..very pleasant to work with! The technical was tied up at the end ..he was going to show how to use it ...lol it's got all kinds of sensors lol and super gadgets ..Tyler again came to the rescue and gave me the knowledge I needed to drive it home! Btw the showroom was super fancy and very classy!..I would definitely recommend this dealership!!

Stephen Shin

If you go here, find James who is probably the best salesman I have met. He is also the busiest person on the floor but will take care of all your needs. Also, Zach who works with internet sales/financing was superb. Great customer care overall.

Angel McClintock

We had the best experience with Derrick! In the future, we will always check with Tom Wood Lexus for any vehicle needs before going anywhere else. Derrick was professional, kind and knowledgeable. The dealership was more than fair with our trade-in. Although we bought a used older vehicle, we felt as valued as any new Lexus customer; and, when the vehicle was checked by our mechanic, it was in amazing shape! We had shopped around at so many places with disappointment in the care for the vehicles, or the unprofessional behavior of the sales people. Tom Wood Lexus is a breath of fresh air!

Rebecca Mueller

Had car service yesterday August 18, 2021… exceptional and professional service . Experiences per my usual with Shanan Jackson … performance exceeded my expectations!!!! Recent car service included maintenance work and body repair. My primary service manager was Mrs. Shanan Jackson and she was kind enough during her brief vacation to take calls on her personal time regarding my vehicle service. This was the most wonderful experience !!! It made me really glad to own a Lexus vehicle Recently had service at Tom Wood Lexus and my service advisor was Sam. Sam was amazing.—And knowledgeable and courteous and went above and beyond to take care of me and my vehicle. Today I had to arrange for bodywork at Tom Wood Lexus. Shannon was my service advisor and went above and beyond. It was a great experience and I left extremely extremely satisfied. 😊🤗 Today my car delivery was assisted by Brayden and he was a very kind and courteous young man. He made me smile!!!

tobe listic

My entire experience from the first moment I stepped in through the moment I stepped out with our car was very pleasurable. None of the hard sell sleazy used salesman vibes. Everyone was very welcoming. Our advisor Josh was excellent! He was very knowledgeable and really helped us make the best decision. I’ve never owned a Lexus before (I’ve always had a preference for German cars), but I think Josh and the team at Tom Wood Lexus might have gained a new convert!

Aung Oo

Tom Wood Lexus really surprised me with the way they took care of me when I brought my Lexus for open recalls this past Tuesday. Haris took care of me and he did not even let me wait for five minutes. He got the loaner car ready ( fuel 80% full) even before I arrived at their dealer. I signed the paper. Grabbed the key for loaner and came home right away! I also love how he sent me a link where I could see all the recommended issues in my car that needs to be addressed with all the prices! Compared to all other dealers I been to, this is so far the top notch ! Making things easy and so convenient for the customers ! Love you guys! Keep up the great work!

James Hayes

Excellent experience! Scott was the best! Stayed late to finish everything up!

USA proud Family

I used the complementary valet for my 1-year service and it worked out great. I will definitely use it again for my next service appointment. A big thanks to my loaner driver. He was the best. I think his name was Rick but not sure.

Denise Shaw

My experience is always GREAT at Tom Wood Lexus. This time I had a full service for 50,000 miles. They also recommended other services I needed. They never pressure you into getting services. They only inform you never pressure you. Shanan Jackson is the best. She Is always professional, polite, and greets you with a SMILE. Thanks SHANAN AND THE TEAM FOR A GREAT EXPERIENCE AGAIN.

Theresa Turner

The staff are courteous and friendly. The customer's lounge is comfortable and there are plenty of charging ports for your electronics . My advisor was Kevin, he was very knowledgeable and helpful.

Ryan Altman

extremely professional and knowledgeable staff - They were fantastic at listening to my needs/desires/goals/concerns and adjusting to my needs throughout the process. I never felt pressured and always had the information to make my own decision about purchasing the vehicle, options, add-ons, insurances, etc. Great experience and I would definitely come back (though I hope not too soon, as I'd like my new vehicle to last!)

Michael Batts

I was extremely pleased that the problem with my car was found and repaired in a timely manner. Also appreciated the loaner vehicle while the repairs were completed. Finally I appreciate the service provided by TWL representative.

Ashely

This was my first time buying a car and it couldn’t have gone more smoothly. Alicia helped a lot with keeping me informed on the status of the vehicle. Joe was a big help in answering all of my questions and being a big help in making the purchase and paperwork a breeze. Steve was very informative and helpful in helping me get acquainted with my new vehicle. The team and my experience was great! I look forward to future purchases!

W.Thomas Chaney

They did a good job, however, on my last visit they took off my license tag frame from Lexus of Lexington and replaced with a Tom Wood frame, without my permission. This was extreme overstepping on their part.

Gelone Broadnax

I arrived at my 1:45 pm appointment and was met by associate who hurriedly took my info and instructed me to wait in customer waiting room. I was only scheduled for a Safety Inspection so I was prepared to wait while service was being done. After 5 minutes, my service advisor, Kevin, called my name and directed me to his office. After gathering some information from me, since this was my first visit with their service department, Kevin informed me of the different Inspections available and I chose the FREE Safety Inspection instead of the $170 15 point instructed. He then told me that it take approximately ONE HOUR and to return to waiting area and that there were snacks and drinks available. The ladies room and waiting room are well lit and there's also a Cafe but it was closed due to Covid. While waiting I noticed that Good Bones, a local mother/daughter house flipping team, was on HGTV and that Indy Star published on article about them in the paper that morning. As I was waiting I so engrossed in the show's marathon that I didn't realize that 3 hours had passed! After locating Kevin in the service area, and waiting about 5 minutes until he assisted another customer, we returned to his office and he informed me that he was doing multiple jobs and that there was a mixup and I that I had received the 15 point inspection and that there was a special running at the time so it would be free to charge. I really felt bad for Kevin because he was doing several jobs that clearly someone else should have been doing. I understand that there's a shortage of employees at many businesses but there should have been better communication. All in all an overall good first time experience considering the shortage of workers in the country. NOTE: Masks are not worn by employees! Kevin put his on because I was wearing one.

Joseph Davis

Always a good experience with taking my SUV to Tom Wood Lexus for servicing.

Qzack

Never any issues at Tom Wood Lexus. From the time you drive in until the call that your vehicle is ready they keep you up to date as to what is going on and not in the dark. The people that run the operation are professionals and they love what they do, taking care of customers. I would recommend Tom Wood Lexus for all my service needs. Thanks for taking care of me.

Mike Curts

Excellent service. Tom Wood Lexus has taken care of our vehicles for the past 7 years. Quality work and very professional. Although it is a business relationship, Tom Wood Lexus always always treats us as friends

James Bailey

Great experience, very professional. The car was very clean, and they made sure it was safe and in great working condition.

Donna E

I am impressed with the level of professionalism, patience and knowledge of the staff at Tom Wood Lexus. This purchase was a big jump for us and Ryan was extremely helpful and patient throughout the process. I really liked that he was our one contact and handled 95% of everything we needed making the process that much easier. We also really enjoyed the process of learning everything about our new RX350 and it's capabilities after our purchase with Mike. Mike was also great to work with. What a great service to offer! We are only a few days after our purchase, but so far all great things to say about our experience. Oh... and so far we LOVE our first Lexus!

Steven G

Best car buying experience I've ever had. The entire trade-in and purchase process from start to finish was easy and efficient with the help of Katelyn Stahl. Got our NX300 straight from Japan and it's smooth and quick and quiet. Love it. I can't go to another dealership again after how well this went.

Jacquelin Williams

We were there about an hour which was what they said it would be. The gentleman was very nice. He evidently noticed when I walked in that I had a problem walking and came out and took care of things so I wouldn’t have to walk all the way back than all the back out from the back. Thank you so much. Jacque Williams

Marie Farrell

All employees were polite and seemingly honest about a car we brought to them. They were beyond helpful and kind....and very informative.

Roberta Mendenhall

Took my car to Tom Wood Lexus for the 50k service. The staff was professional and courteous at check in. There were a couple of issues found during the inspection, and I was contacted and given an estimate immediately prior to the work being done. The car was washed and returned to me in good order. Very happy with the service.

christinaaasouza

Tom Wood Lexus service always does a fantastic job with my GS 350. They always do a great job with the services I get on my car. They are very honest and upfront with their recommendations and I enjoy servicing my vehicle there.

Richard Ritz

Tom Wood Lexus is first class. They made an appointment with me immediately. Then, because a part needed to be ordered, they came and picked my car up an hour’s drive away and left me a loaner (better than my own). There was a misunderstanding about the work that I wanted done but they resolved that with a generous accommodation. Cars are topped off with gas and washed upon return. I am very satisfied with them.

Deanna Kent

I continue to take my 2008 Lexus to Tom Wood for service due to consistent exceptional service provided by my service team Shanan, service consultant and Kyle, service manager. They keep me updated throughout service visit via all the new communication channels available. Their renovated building is very convenient for working remotely if necessary. My car team value me as a customer and eager to make sure things are done right. I appreciate all the service staff from the moment I roll into shop and roll out after pick up

Alexandria Nussman

Tom Wood Lexus truly has it figured out! I spent months looking for a reliable luxury vehicle, and I'm so glad that I chose Lexus. The service was absolutely wonderful from day one, the entire team was so patient with me, answered all my questions, and didn't push me to purchase just to make a sale. Highly recommend!

Jesse Hle

I had to come to Lexus due to a unfortunate circumstance of my car being damaged, but Sam was super helpful with everything and even kept reminding me that the car being damaged was not my fault, and one of the technicians walked me to my car and explained what happened and what my next steps were. By the end, Sam helped me get into a loaner while my car was being repaired & also assisted with the insurance portion! Great customer service from the Lexus family all around! Thanks!!

Jim MacDonald

Doug Rominger was excellent to work with and the deal I received was great. Doug went out of his way to help us and even delivered the car and we live 65 miles away! So far, I am very pleased with the transaction and am enjoying the car.

Dustin Stover

This is a first class facility. Travis, my service advisor, was very helpful and communicated the entire process for my warranty work. I was in and out with a loaner vehicle extremely fast. The quality of work was excellent. I could not ask for better service. My vehicle was completed about an hour after they closed on Saturday. However, the current on-site service advisor stayed until I arrived to get my vehicle because I needed it for travel the following Monday. The coffee lounge feels like an upscale Starbucks. A bar with complimentary and for purchase foods (depending on what you want) as well as coffee, WIFI and comfortable seating. I highly recommend this dealership and dealership service center.

Handel Smith

Good service by the service manager. Hail storm damaged my car. Their insurance did not cover it. Perhaps they should look into this for future. It is expensive to have the car fixed, adding to that acts of God damages is over the top for a customer. I thought the pricing for the work done was on the high side $3700 dollars!

Bev Giles

Got great service from service advisor Travis. He went out of his way to accommodate me when arranging to get my car back to me and pick up my loaner. I trust the service department at Tom Wood Lexus. The only thing I don’t like about having my vehicle serviced there is the way you turn your vehicle over to an attendant when you drive in, and go to the customer lounge to wait to be called by the service advisor. I have found this waiting period to be anywhere from 15 to 30 minutes, and I’d rather that my vehicle was being worked on sooner, rather than have to wait to be called from the waiting room to discuss the service needed and cost.

Jaros Crenshaw

One of the lead service advisors, Dakota, took great care of me. I brought in a used Lexus I bought somewhere else to have some work done and he still treated me like I just bought a new. They are professionals to the highest degree. Will go back again for service and to lease my wife's car soon.

John Nixon

Best automotive buying experience I’ve ever had.. from the first moment I called there I was very professionally informed in detail about the vehicle and sent documentation that was extremely accurate and upfront... At that point I was contacted by Zach.. without a doubt the finest salesman I’ve ever dealt with.. he was certainly all about customer service.. very polite and friendly with a stellar work ethic.. stayed up to date on my status and kept me informed regularly on my purchase status.. was extremely honest and prompt in every aspect of finalizing my purchase.. upon arrival for delivery of the vehicle.. he was amazing.. everything was absolutely as he had told me.. car was ready! And everything we discussed was perfect! He went that extra mile to assure the finest customer service I’ve ever experienced at a car dealership!!! Thank You Zach.. for your honesty, integrity and beyond friendly service.. I highly recommend him.. you won’t be disappointed I promise.

Misty Koselak

My first time at Tom Wood Lexus and would rate it a definite 5 star experience. Zach and Steve both made the experience easy and stepped up prior and post the purchase. After searching within a 200 mile radius they hit all of the marks with Lexus! I would travel to Tom Wood to purchase my next vehicle. Great job!

Bryan Morris

I brought my car in for some minor vehicle repairs that would take a few days. The staff at Tom Wood has always been amazing in their attention to detail and fast service. Coming in this time was no different. Alexis was there, anticipating my arrival. She was able to get me checked in and out rather quickly, which included the loaner vehicle they were providing me. Pick up was even faster. I pulled in, was greeted by everyone, they brought my car around, accompanied by my paperwork to sign, and I was out of there. Thank you Alexis for everything and thank you Tom Wood!

Nene Denim

After I got the appointment made, it was easy and service was great. I kept getting routed to a call center instead of the local Tom Wood Lexus. I had to call 4 times, leave 3 messages before I got a call back to schedule my 1st service on my new vehicle

Tom Stevens

Everything was just matter of fact, all business. There were no special perks to make us consider that dealer again, not even a free oil change! They just happened to have the car that we decided to buy. We had formed more of a relationship with the salesperson from whom we didn’t buy a car. The only reason we did not buy a car from him is that they are discontinuing the model next year that we had originally decided upon.

Peggy Lough

I bought a used Lexus in Fort Wayne which now needed service. I stopped by Tom Wood Lexus and they were so helpful. My car was still under warranty. They serviced by car immediately and everything was completely covered. The waiting area was just like my living room. Travis Keller was the service advisor and was so friendly and efficient. I will no longer dread taking my car for service.

Jade Slater

Comfortable, luxury environment. Service was fast. They do try to squeeze as much money out of you as possible with labor fees. Almost $400 in labor to put on a thermostat is a bit much. Also charged me $165 to diagnose that I needed a new amp for my stereo and told me it would be more costly for a more in depth look into the problem. Consult with an independent mechanic first so you can have an indication on what the issue is as well as reasonable cost to fix it.

Gregg Durham

I was greeted immediately upon arrival. They went through what I wanted done on the car as well as they did a quick walk-through. Theyy let me know the time that I could expect the car to be completed which was extremely accurate. I highly recommendTom Wood Lexus for servicing your Lexus, the pricing is fair and the dealership is extremely nice as well as all the employees.

Judy Guilmette

Dakota did a great job of communicating throughout my service appt. He explained what to expect, gave me an estimated time, followed up with my concerns. Very efficient and professional. I was very impressed. Thank you Dakota for a job well done Judy G.

Emily Spector

Initially, I had utilized their service department to look over a different Lexus vehicle from another dealership for possible purchase. They were very honest and detailed about their inspection. The vehicle was not sufficient for purchase so they immediately referred me to Joe, to find a great vehicle in the small window as to when I needed to find one. We were able to accomplish that goal in about an hour. This is the perfect car for me and I am very happy to leave a great review for this dealership because they deserve it! Very friendly and efficient staff all around. I will be back for my next one!

Ebe Cotton

My family has used Shana as our service advisor at Tom Wood Lexus since 2004. She is the most customer friendly and knowledgeable Lexus person I have ever been associated with.

Vickie Beavers

…over and above Lexus being a reliable car, their dealerships are top notch and professional. Tom Woods Lexus has always been helpful..and shout out to Thompson’s Lexus in Philadelphia..they are just as good !

Ellen Fujawa

The service department was as always, very cordial and pleasant. The loaner car was ready and the process of dropping off my car and picking it up was smooth and expeditious. However, I think the detailing of the interior, which is why I took it in, could have been better. I noticed a lot of streaks where the leather cleaner had been used and not thoroughly wiped off.

brian chapman

Greg has always treated me well. Work was done on time.

Lauren Smith

Review update: Upon seeing the below, the Customer Experience Manager called me to talk through my feedback and has given me a courtesy detailing, which they picked up the car for. Very impressed with the follow up and efforts and understand my experience was not typical of what they strive to provide. I relocated from Newport Beach, California with an extended maintenance package on my Lexus RX350. My 60K service at Tom Wood was done quickly in an afternoon and scheduling online was easy, however my visit felt wholly disorganized as nobody clearly told me what to do when I said I was new to this location. I was told to go inside and then had to wander around until I found someone to ask where I was supposed to get my loaner car and who I was supposed to be talking to. Upon leaving, I was given no review or explanation of services done or the next recommendations; I was given a "future invoice" list for these within a stack of papers just handed to me. Nobody had called me to ask if I wanted any of the recommendations (off my extended package) done now. Small thing, but they also said they'd put on my new temporary IN plate for me but it was still sitting in the front seat. Newport Beach used to give me a basic car wash/vacuum, maybe they don't offer that here. This was just NOT the efficient and thorough Lexus customer service I was used to.

Coralee Hodges

The customer service team goes above and beyond to help. They’re very knowledgeable, friendly and thoughtful. Any time I have a question or concern I go away feeling like it was resolved well. The atmosphere is inviting, relaxing and upscale. I’m extremely happy I chose Tom Wood for my luxury vehicle purchase!

Tracy Pruitt

Tom Wood Lexus always give excellent service. Shannan Jackson is the absolute best service agent. She takes care of her customers.

Amy Leland

Shannon was outstanding. Kept me up to date and treated me w such kindness. Maintenance done in timely fashion...and the car wash and vacuuming of the floor boards made my day. I never go anywhere else for service and never will. Sam was equally outstanding. Made the entire process seamless. Another great experience at Tom Wood.

Eric Skaggs

Katrina was our sales associate and did an excellent job. I was with my father on this purchase and even though the first financial institution didn't give him approval she stuck with us and gave a few more options. Unfortunately at that time they couldn't hold the vehicle for my father but very next day called and said they could retain the particular one my father wanted and after going to his own bank came back and purchased the car of his dreams. He was super excited by the time he drove it home. I also did my home work while waiting on financing and sure enough the pricing they do is right on with the market rate. To say the least this was a five star experience.

Carole Wilson

We purchase a Lexus RX 350 thru Tom Wood Lexus. It was a wonderful experience. Derrick always kept us informed and went out of his way to get us just what we wanted. The entire process was smooth and easy

Sherman Smith

Cody checked us in, quick and easy, for an airbag recall. The service was fast and we were in and out in much less time than originally quoted for this service. My key fob indicated low battery and he replaced it at no charge! Awesome service, and Cody could not have been more friendly or accommodating! I have to say, I have not always had this great of service at Tom Wood, kudos to the improvement to the service department.

Jose Rivas

I am getting ready to move to Arizona and I wanted to give a big thank you to Tom Wood Lexus for the excellent service over the years on my 2010 Lexus ES 350. The quality of service has been outstanding. I have over 210,000 miles on my vehicle and expect to go another 100,000!!

paul arnold

Our family just purchased a used Lexus, and it was by far the best car buying experience we've ever had. They're upfront and transparent and had a high level of professionalism. No negotiating or sales tactics to deal with. And they gave us the peace of mind you want when buying a used car. I highly recommend this dealership. This was by far the best car buying experience I've ever had, and I'm 63 years old. I can't speak highly enough of Tom Wood Lexus, our salesman Corey, and the manager Jeff. They were a pleasure to do business with.

Justin Grange

Always great service. My only issue is it took a little over 3 hours while I waited for an oil change, front brake pads, and resurfacing of my front rotors. From a convenience standpoint, if a customer says that they are going to wait and not utilize a loaner, there should be a dedicated mechanic for that time period.

Barbara Burke

My service coordinator was very gracious and heard my concerns. What I didn’t like was I am concerned about what additional services I need. Besides what I had done, she told me I needed two additional things: wheel alignment and flushing of my air conditioner. Then she handed me the paperwork on the service. When I read it at home, it doesn’t mention wheel alignment just air conditioning flushing. And there are other areas shown in read on the report that aren’t referred to. I’m confused. I was ready to go back for the alignment, but now I don’t know what—if anything—my car actually needs. It has fewer than 20000 miles on it.

GeminiRN

The staff of a company can make or break any services requested/received. I must say that I am always pleased when communicating/working with Lexus to handle the needs of my vehicle. I have always received top notch care and service with ease. The communication from Shanan Jackson made my experience easy as she kept me up to date on all aspects of my service. Although I love my vehicle, I also enjoyed the loaner SUV. Look for me to trade next year!! Thank you!!

Nathan Muth

My service advisor Kevin was top notch. Communication was great and work performed also great! I will be back!!

Amberly Lopez

I just purchased my first Lexus this year and had my first experience at Tom Wood Lexus for a service. Greg was absolutely awesome! He even fixed a recall while I was there. He offered me a loaner car because it was going to take most of the morning. He called me when my car was ready and promptly checked me out when I got there. No crazy sales pressure, just incredible service! Thanks Greg!

Jiawei Cao

The experience here with the service advisor Alexis Walters was great. She was professional and patient. Special thanks!! Last Saturday was the snow storm day in Indy, and after the service I stuck on the road. The mechanic who serviced my car saw me on the ramp and saved my life. I regret not asking his name. But truly appreciate his lifesaving kindness!! However, I decide to mention it here that the road assistance guy hanged up my phone when I called in and when I called back nobody picked up the phone. I was upset about that when you were stuck there in the heavy snow. Anyway, the whole experience was amazing. So I am glad I chose here to do my service. Highly recommend!

Julia Phillips

Great communication on when they would arrive to pick up and return my car. Great communication from the service department on additional items on my vehicle needing attention. I don’t think I can own another brand of car with the exceptional service provided at Tom Wood Lexus !

Susan Roszczyk

I had a great experience working with Zach at Tom Wood Lexus in Carmel In. He is an asset to the company. Zach is both knowledgeable and personable. I never felt like I was being “sold” a car. It was more like he was helping me purchase the car I wanted. This is my second Lexus purchase. I was was so pleased with my 2010 Rx350 that I bought the exact same thing, right down to the paint color, just 10 years newer. I never even considered anything else. That says a lot about the product.

Vickie Meehan

Greg was assigned to help me when I arrived. He was very efficient and had my loaner ready to go. We reviewed the work summary and discussed the time frame for the job. He said it may take 3-31/2 hours. He called me at exactly 3 hours and they had the job complete. Super easy, very polite, excellent service. Greg was very nice and seems happy to be at his job. In fact the entire place has a nice atmosphere.

Jaybee Brown

Always a great service experience at Tom Wood Lexus. Alex Sweet is professional, provides clear communication, and goes above and beyond to take care of his customers. I never feel like it’s a chore when I have to get service at Tom Wood. Thank you for always being so accommodating and professional!

Kevin Onorato

Buying a Lexus certified used car was never so easy! I worked with Doug and he was great. Very professional, friendly, and answered all my questions. I enjoyed the low stress environment and everyone I met was so nice and helpful. I'd recommend this dealership to anyone; go see Doug! Thank you for my new car - love it!

Becky Hepker

Staff is personable and respectful. I’ve been especially pleased with the reasonable approach taken by service. Unnecessary repairs aren’t recommended. The original parts and quality work have proven to be superior compared to other shops claiming adequate resources to maintain a Lexus. Not so. Pay a bit more and service your luxury vehicle here.

ann satterfield

I was overwhelmed how accommodating and gracious they were. I had never dealt with the Tom Wood Lexus dealership before as I am from out of town but I called first thing in the morning hoping they could fit in my daughters car sometime that day as something had broken beneath the motor and was dragging on the road. Not only did they fit me in that morning but also fixed it for free which I was certainly not expecting. I worked with Cody who could not have been nicer. I will definitely go back there when she goes to replace her car. Thank you Tom Wood Lexus!

Michael Marchetti

I had a slow leak in one of my front tires. I went online and was able to get an appointment the next day. When I arrived they took my car immediately and replaced the tire. I had wheel and tire coverage so there was no cost but she had trouble getting approval. She didn’t make me wait. She had me on my way and texted me later when she got approval. Absolutely great service!!!!

Francis Raymundo

After several failed attempts to work with Lexus dealers in and around the Chicagoland area, we had reached out to Tom Wood Lexus to inquire about a particular RX 450h we were interested in. While they didn't have the specific model available, they did have several others models and were willing to work with us and honor a purchase program we had available to us. Initially, we didn't hear back right away and I figured it was just another "ghosted" inquiry, but they came back with a quote that was exactly in the range we expected. Being situated in Chicago, Derrick and the team were great to work with and responsive in any questions we had. Really appreciated being able to work out a majority of the paperwork virtually/over the phone and so that when picking up the car, it was just a matter of a quick car inspection, test drive and final signatures. Also a shout out to their tech guy Steve for helping me with my lease return and taking time to go over a lot of the high tech features in the new car. Very impressed with the mobile phone integration and getting some quick training on how to use some of the voice commands & activate Siri/Google. I would highly recommend Tom Wood Lexus for a purchase or lease. The overall process never felt pushy or standoff-ish, which I think has a lot to do with that they don't work off commission. Anyhow, I know where I'm coming when the time calls for a second car. 'Til next time, cheers!

Denise Weidert

I am. Life long Lexus customer. Kevin Delk did a fabulous job. I knew exactly what to expect

Marta Pineiro-Nunez

Excellent customer care! I went in to explore my options; Betty sat down with me and run several scenarios for my new lease until we found one that fit my needs. Basically, the two of us together designed my lease terms and trade-in deal, face-to-face. I found the entire experience pleasant, informative and quite painless. I would recommend this dealer to anyone any time. If you want SERVICE, then come see this team!

gary wiles

The folks at Tom Wood Lexus was great .Shanon the lady I delt with was awesome! It took 5 hours to get my work done and she was in constant contact with me keeping me updated.on my cars status. I highly recommend Tom Wood Lexus.

Lisa Gutierrez

Service was great! We appreciate the service provided. Thank you!

D Mills

Fantastic experience at Tom Wood Lexus. Ryan was a well-informed and attentive partner from the showroom through the contract and delivery process. I was pleased with the responsiveness of the team to locate the car I wanted, travel across the country to pick it up for me, and finish installing after-markets to my specifications. This was conducted in a quick-turn around time that far exceeded my expectations. If their service department performs as well as their sales department - they will have a customer for many years to come. I could not be happier with the start of my new relationship! (Also, my car is BAD ASS!)

Sharon Masterson

These guys provide a quality service and their delivery people are very friendly. The only reason they are not receiving a full five stars is my continued complaint that it seems to me they should find a way to open a satellite authorized service location in the Columbus Indiana area so that I don’t have to drive 100 miles round-trip to have my car maintained. That seems counterproductive and had I not already had the car when I moved here I would not have chosen a Lexus vehicle for that reason only.

Timothy Tully

I have a 20 year old LS400, and needed routine service that included a new timing belt. I received a loaner car while mine was being serviced. The tech even sent a video showing that he could balance a nickel on the intake manifold with the engine at idle. That is very, very smooth. I am always happy with the service I receive, and the expertise of the technicians. The entire staff seems genuinely concerned that everything about my visit was perfect.

Randy Miles

I purchased an SC430 from a private party. Lexus notified me about an airbag replacement. I set an appointment and took the car in for the recall work. Sam promptly greeted me, arranged a ride to my place of employment. He then found out that the part wasn’t in stock, but picked me up, took me to the dealership and provided me with a loaner car. Great experience!

Kilo Delta

I was greeted before exiting my vehicle by Shanan, my service advisor. Service was quicker than expected. Waiting room was comfortable and enjoyed complimentary coffee and snacks.

Cindy Snider

Well apparently once you drive the car off the lot they don't care about your business anymore. You would think they would want you to be a future customer and to bring your car back to be serviced by them. but promises that were made by the original salesman were not kept when meeting up with the salesman who took his place when he couldn't be there. And promises of getting back with me after talking to the other salesmen didn't elicit a response either. And sending a text directly to the original salesman about the issue at hand did not elicit a response. Very frustrated. everyone was super nice and friendly and helpful until I drove my car off the lot. After that the service ended. So I did get my car and I'm loving it but I did not get everything that was promised to me. and I would expect even if I just had some general question I should get a response instead of being ignored. Poor follow-up customer service. Update: After posting my review I was contacted by both the salesman who initially sold me the car as well as the manager of the dealership. Ashley (the manager) was friendly, professional and courteous and definitely wanted to understand what about my experience was unsatisfactory. She clearly wanted to make things right and went out of her way to make me feel like a valued customer.

Larry Ettinger

Shanan is the best and most caring of any of your service personnel... She goes that extra steps to be sure all of your needs are taken care of to the best of her ability. She is the type of person that will bring people back to your dealership.

Paul Hartman

Super friendly, courteous, and customer oriented, from purchase to service!

Kirk

Great service at Tom Wood Lexus. The service team is excellent. The service area is spotless. The waiting area is large and with excellent amenities. I highly recommend the Service experience at Tom Wood Lexus.

David Bowers

Updated June 2022: I continue to get great service for my Lexus GX470 at Tom Wood Lexus! I have been going to Tom Wood Lexus since 1999 for various family vehicles. Erin & Kevin handled the scheduling and maintenance paperwork very well. Pat handled the actual technical work on the vehicle and was great in his discussion with me regarding existing and potential issues. His quality of work was excellent and very timely. Check in & check out was fast & smooth. Facility is great! Give them top rankings! BTW - the vehicles are almost maintenance free - 19 years with my GX470! Will continue to rely on them for all services on my Lexus vehicles!

David Kennedy

I am so pleased with the service at Tom Wood Lexus. I called to make an appointment and the person on the line was extremely helpful. He was able to give me the service date I requested and followed up with a text message confirming the appointment. When I received the text I realized that I had given him by mistake the wrong date for service. I called and was able to reschedule the service date. I thought I may get some “push back”. But that didn’t happen. The service person couldn’t have been more helpful. My car was ready for pick up before the scheduled time. Not only was all service items completed to my satisfaction, but my car was vacuumed on the inside and washed on the outside. Am I pleased with Tom Wood Lexus service...you bet. Would I recommend their service department to other Lexus owners...you bet. David K.

Tony Schoch

Customer service comes first for Tom Wood Lexus. They make vehicle servicing a breeze and the facility is always clean. Staff is very clear about the status and recommendations for your car. I plan to be a repeat customer for years!

Larry Boehm

I worked with sales consultant James Gamble (and Tina Smith as manager) and had a fantastic experience. I never felt rushed. They both took all the time I needed and patiently answered all my questions. In addition, they let me drive different cars to see what felt the best, and patiently went through all my financing options for each car. They also did a very good job explaining all the differences between the cars. In direct contrast, I had just spent 30 minutes at a dealer prior to this, and they already were trying to close me with a hard sell. I appreciate the way James and Tina went about helping me and will definitely return as a customer.

Ron Maines

I accidentally locked the keys of my RX350 in the vehicle. Being 70 miles from home, I called Erin, my Service Advisor, and she was 110% wonderful in coordinating with the Service Department to have a temporary key created and brought to me. I am extremely thankful for her customer service as well everyone at the dealership.

Timothy Tyler

Nice place , nice man . We addressed what was needed nothing unnecessary. My service was complete in a few hours .

Samuel Vargas

Very very professional team. I couldn't be happier to have bought a vehicle from a great dealership. From the inquiry of my vehicle to the final process was great. If your looking for a great dealership you won't be disappointed. Thanks Tom Wood Lexus 👍 …

Jeff Huston

Tom Wood really respected my time throughout the entire buying process. I was in and out in less than 40 minutes as they knew I needed to get on the road and I really appreciate that.

Gary Kilgore

We enjoyed a very pleasant experience dealing with Tom Wood Lexus. Zach was extremely friendly and helpful. There was never any pressure applied in coming to our decision to purchase a new vehicle. Zach communicated with us on a regular and timely basis when we had questions.

Neil Klemme

James was great, trade in was fair, and everything is first class.

Tammy Ostermeyer

Brought my car to Tom Wood Lexus for a simple software update. Brett Sullivan was my service adviser and came into the waiting room to advise me my RX had some codes show up after the update and they could not get them to go away. He asked what I wanted to do and I advised him I wanted them to diagnose the problem. Brett set me back up in a loaner car and advised me that he would let me know as soon as he knew what we were looking at. Brett texted me early Saturday morning to let me know that the technician Eric Tracy stayed late Friday night and found a few connections that needed secured and my car was ready to be picked up. Eric and Brett both did an excellent job and worked hard to diagnose the problem and fix it in the most reasonable cost efficient manner! My encounters at Tom Wood Lexus has always been positive....my experience last week exceeded my expectations. Thank you Eric and Brett, I really appreciate the extra effort you both demonstrated. Tom Wood Lexus should be proud to have both of you representing the company. 7/8/20 Recall on my RX set appt. was advised it would take several hours and was again given a loaner vehicle. Shanan greeted me and took great care of me throughout the process. Ended up having a couple maintenance items completed while car was at the dealership. Picked up my car and Shanan took care of my payment and researched and answered a couple of question I had. Once again I am very happy with the service I have received.

Kailey Jurkiewicz

I am consistently pleased with the service I receive at Tom Wood Lexus. They are always accommodating, honest, fast, and kind. Even the one time they made a slight hiccup, they made it right right away. To error is human but not every company has integrity. They do!

leslie juarez

Very professional staff, I brought my Lexus in for an airbag recall and not only did they fix the problem but also filled my gas tank for me and a car wash! I got my car back better than when I left it. It was a quick and easy process. They also give you an option of a loaner car if you need it and can't wait for the repair. Highly recommend.

Nathan Washington

I am very pleased with my New ES 350 F Sport. I took her in for her first service and as usual they did an excellent job.

Jennifer Wojciechowski

Took my car in for 20K miles check up. I was quoted 90 minutes for completion. The guy helping me was very cordial and seemed helpful. Asked if there was anything else he could do. I asked if they could vacuum the back of the car where the hatch is. He took a note and said no problem. Fast forward 2 hours: no car. I went to the desk and asked where it was. They said it is just finished and going to be washed. I paid my $238 (!) for the service. Finally got car back and left the dealership. Opened hatch when I got home - not vacuumed. Overall not terrible service but also not great.

Elaine Elliott

Excellent...went in for an air bag recall/replacement. Appointment was scheduled within the week. Was offered, but declined a loaner vehicle as the waiting area was so comfortable. Cody checked on me regularly and provided updates. Then (after spending $0.00) was given a full tank of gas and a car wash!! Have never had such a positive experience with any other dealership.

Jodi Shannahan

Tom Wood's customer service is impeccable! I called them and related my issues, they had me bring my car in immediately without an appointment. Since the issue was not easily diagnosed, they gave me a loaner vehicle to use until my Lexus was repaired. They kept me informed as to the status of my vehicle by multiple sources. Amazing customer service! Very happy with my experience!!

James Langdon

Advisor Cody was great and did his best. But, web support was horrible...not responsive and inaccurate. I had to call to get straight answers. Loaner car had no gas and it took nearly 30 minutes to get another car. Tire pressure on my car was low in one tire and not corrected during rotation. Has Jiffy Lube surpassed Lexus quality?

Thomas Vargo

I found the car online. I called and was greeted by Alicia who was super professional. I was in Evansville and my biggest concern was making a decision without actually seeing the car in person. Alicia offered to go put her “hands on the car” to assure me of what I was getting. She gave me a full report that made me comfortable - she knew what my concerns were. Next , Alicia turned me over to Lori who took me through the purchase process. Lori got as much information she could over the phone to reduce the time I’d have to spend when I arrived. When I arrived the whole experience from showroom to signing papers was first class. What a pleasant group of people. The dealership manager even popped in to introduce himself and say thanks for buying at Tom Wood. Signing papers was cool and futuristic with the electronic tables used at Tom Wood. Lori explained things to me at each step and made the experience personal and pleasant, something I appreciated after driving 3 hours to make a big purchase. Getting the right vehicle is important, but trusting the seller to take care of you - at purchase and after , even more so. Thanks Alicia and Lori! By the way - thanks for a full tank of gas, fresh oil change and complete detail - it drove like a dream on the way home. Also, thank you for the nice gift. That was very thoughtful and a nice touch for my wife to open when I got home.

Tracey Y.

I was visiting from out of town and my car wouldn’t start. Towed my car to the dealer. Alex S was great to work with. He kept me updated and got my car fixed quickly. Naomi at the front desk was so helpful too. If I lived in Indy I would definitely use this dealership.

Brey K

My parents have been loyal customers to Tom Wood Lexus for decades. Throughout the years I’ve met their cool trustworthy service advisors and now that I’m caring for my own vehicle I’ve received nothing but excellent support from my service advisors! As a young woman I’ve never felt taken advantage of here or pressured to spend money that wasn’t necessary for the safety of my car. If you don’t understand something—just ask and they’ll explain it in your terms (so you don’t have to ask your dad later lol). I also love that they lay out your car’s maintenances by level of priority, i.e. “you’ll need new tires in 1-3 months but this other thing can wait 6-12 months before it needs attention” which helps me plan a budget too! They’re super helpful, friendly, and thorough. I recommend asking for Shanan or Dakota—they always treat me like family!

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