Reviews of New Country MINI. (Car Dealer) in Hartford (Connecticut).

New Country MINI

990 Reviews

357 Comments

Car dealer

MINI dealer

236 Reverend Moody Opas, Hartford, CT 06120, United States

Description

Information of New Country MINI, Car dealer in Hartford (Connecticut)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of New Country MINI

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Reviews of New Country MINI

Lyndsay Harkins

We could not be more thrilled with our new Mini Cooper S convertible. Our salesman, Jeff Marquis, and the rest of the team were so helpful, communicative, and patient! It’s not an easy market to buy a car in right now due to demand and low inventory. Nevertheless, we were never made to feel rushed or pressured into making any decision or commitment until we were ready. 90% of our communications with Jeff were done by text, which is definitely my preference, however I am sure they would have accommodated whatever was easiest for me. I was really struck by how fair and courteous the entire team was during the process. My husband and I also have an “interesting” credit history… we were still treated with the utmost courtesy, kindness, and professionalism. We drove from the lakes region of NH and will happily do so again even if other local dealers do have the options we requested in the future. Great job, team and thank you sincerely!

J. Michael Saba

I have purchased two cars here and had a third serviced here for years. Corrine and Chris have been excellent in the purchasing process. No shady stuff, no high pressure sale tactics. Just care, professionalism, and great communication. I’ll happily come back again when it’s time to buy again. Ryan in service has taken great care of my cars over the years. I love the video walkthroughs they provide detailing what they see and the services recommended. I’ve never had any issues with the quality of the work done. If there’s a problem, it gets fixed. I recommend New Country to anyone remotely interested in owning a Mini.

Kevin Tucker

I’m a car guy and like a new car every two years and I have four children who are newer drivers and keep crashing into pretty much everything except people thank God, so I spend a lot of time at dealerships. New Country Mini was one of the easiest car buying experiences I’ve had. Alexis was knowledgeable and pleasant to work with. Great work guys!

Pamela Summers

New Country Mini is one impressive dealership! The service writers are friendly and informative and are ready to help from the moment you walk through the doors. The techs sends detailed videos of your car when they go over it in the lift, I’ve never had anyone do that before! They explain step by step the condition of your Mini. I really appreciate the attention to detail the folks at New Country offer to there clients. They are one of the Greats!!

Trisha Seeley

I recently brought the MINI Cooper that I had just purchased in for an oil change, brake fluid, and an inspection. Not only did I find the customer care team friendly and easy to work with, but they expertly evaluated my car and were willing to help me find a resolution for the issues that they uncovered with the outside car dealership where I had made my purchase. In addition, they took time and care in showing me how the electronics in my car functioned. And? They even washed my car! (As an aside, while you are waiting they also have a swanky seating area and great snacks!)

Daniel Roczniak

The people here are very friendly and knowledgeable. Their service of providing a loaner car is very helpful, it is much better then waiting and takes some pressure off of them so they don't have to hurry. My only negative is cost. It is a dealership, so costs are usually more, and they are using "official" parts.

Kathy Dupre

I took my Mini for regular service after moving from Boston. The staff was polite and they completed all the required maintenance efficiently. They even washed and vacuumed my car for me and sent me video of the inspection. The only reason they don’t get 5 stars is that making the appointment required 2 phone calls because the first time I called I got sent to an answering machine and never received a call back.

Philip Domino (3Dominos)

Austin was extremely helpful. He was by himself when I first dropped off my car for service- there were several customers he was tending to- he stayed calm, yet hospitable. When I came back to retrieve my vehicle, he once again made it a great experience. Thanks Austin for the assist. You rock!

John Dankosky

I've had long experience of good customer service here. My appointment this week wasn't one of those times. Costs for services seem to change on a whim, and it's hard to know how much any service is going to cost, going in. Communication issues over needed winter tires have forced me to make another trip to finish service that I'd hoped would've gotten done in one day. The fact that it was just before a major winter storm made this worse. Other communication issues over shuttle services made my workday unnecessarily stressful. It was - as I've said - not a great day. However, I fully understand that not everything can work seamlessly, every day. Overall, my experience at New Country MINI has been positive, and the service professionals there are kind and helpful.

Lydia Whitfield

I had the time of my life at New Country Mini. Marc was a pleasant fella and I’m glad to have had him help me in my search for a new car. My time was respected and I never felt like I was an inconvenience to the team. Thank you so much for such a lovely experience.

Virginia Pyne

The last time I dealt with a service/sales assistant it felt as if I’d stepped out of Mini and into an obscure Ford dealership. Bland. Unhelpful. But it was with HUGE delight that my last few appointments were with Ryan. WE’RE BACK TO MINI!! In fact, it is because of Ryan that I am in the process of buying a new Mini this week. Only a few weeks after my annual winter service. He’s meticulous, personable, and once again I look forward to walking through your doors. I can’t thank him enough.

Robert Engling

Our salesman Marc was very good, he knew his product and was as very helpful and clear with his explanations. Chris the closing person and business manager was more than 30 minutes late for our appointment, blamed the delay on another customer, bad mouthed a prior employer, had paperwork improperly completed, which he blamed on others and had to redo, and wanted us to leave so he would be on time for his next appointment. Dealing with him was generally not pleasant.

Samuel Twigg

The video of the car and run through of issues seen by the technicians is helpful and informative. Staff were very friendly and professional. Included car wash and mini interior detail really makes it special. If it wasn't for the high prices (300 bucks each for tie rods I can get for less than 100 a pop), I'd be doing less DIY.

Denise Buchanan

My service advisor John explained what my car needed and helped me prioritize what needed to be done sooner rather than later. As I live an hour away from Hartford, I chose to wait for the work to be done, and the waiting area was comfortable and well-equipped with a work station for plugging in laptops, etc.

Mary Ellen Leonard

Great job by NCMini service. Very knowledgeable and listen well to my needs. I’m glad I bought the wheel and tire insurance it’s well worth it. New country hooked me up with a loaner and I reluctantly returned it in two days. Everybody has to have a wish list, and now the countryman is on the list. Btw, my wheels are like brand new again.

Dan Doyle

Our salesman, Mark, was outstanding! Very knowledgeable, and zero pressure. Kudos to New Country for not adding huge market adjustments like a lot of dealerships. Couldn’t be happier with my purchase.

Trish TAPPENDEN

Thank you Austin for professional and courteous customer service. Love the inspection video with real explanation of concerns; recommendations for future; and areas that are doing just fine. Thank you New Country Mini mechanics. Keep up the great work everyone!

Tim Chamberlain

I just purchased a 2013 mini Cooper S. Absolutely love this car. I have to say out of all the experiences I’ve had buying cars, this one was probably the smoothest. The dealership made sure that my car was ready to hit the road with no issues. Thanks to the team involved in making this happen. I would definitely recommend New Country for a new or used car purchase.

Thomas Lyons

Great Experience. Car buying is not always a pleasant experience, however Corrine Sisk was great to work with and made it a great experience. Pleasant, Informative, and knowledgeable. All in all a great motoring advisor.

diane Landi

I cannot say enough about my great experiences with New Country. I wasn’t expecting to upgrade but here I am in my new mini. Everyone from service, sales and in between treated me great.

Diane Cook

I had a previous sales person who was not responsive and left the dealership during the build of my car. Marc stepped in at the end and provided superior service. I'm happy with my car and the New Country crew.

Holly Potvin

Service is good. Help me maintain my car. Did not realize my windshield wipers were so bad until I drove home in the rain. Thanks for picking this up!

Joe Ferrara

New Country Mini has great customer service. Polite and skilled, with hi tech professional service. A good buisiness model for any industry.

debbie ditota

Corrine, Chris and David thank you for your assistance I greatly appreciate your efforts to complete my purchase at the end of the day. I will recommend you all to my family and friends. Truly a professional group of people.

CaliYorker

I live in Manhattan. Sadly, the dealership here is not fully open and operational. But... out of difficulty comes salvation. Craig in Parts is AWESOME! He was so helpful I drove 4 hours round trip to bring my car to him. I couldn’t have been treated better. Everything was as promised and super smooth. I absolutely recommend this dealership (and wish I lived closer)!

Bernard Rosenblum

My experience was with extremely cordial and knowledgeable associates. Promptly took my car in and had a loaner ready for me. Work was performed competently with no issues. Great place!!!

Paul Giblin

In this current car buying market, it still was a great experience buying a Mini from Corrine. She was great to work with and in this sales environment. They were fair and straightforward with pricing and negotiations, and I gave up on some dealers in my search because the dealers were, I feel, taking unfair advantage of the current market (its 2022 for those of you reading this in the future). I've bought three cars new and this was the best experience I've had by far. PS Also the all-electric SE is great if the range isn't an issue for you. Its exceeded all my expectations. PPS Chris in Finance was also good and how often can you say the finance part was good too?

Aida Saad

Literally one of the most professional dealerships. Very polite and respectful. I am so happy that my car is from new country mini. Will recommend to all my friends and family. I dealt with Marc and he is very nice and helped us through every step. Thank you new country mini!

Vivian Reyes

Been there twice and have received great service. Including mesmerizing loaner’s. Kailey is my favorite so far !

Midas Man

A big thanks to Corrine for all of her assistance during our research and purchase of our new 2022 Mini Cooper SE. As this is our first BEV, my wife and I went through a detailed and lengthy process to determine which car would be right for us. Corrine was very knowledgeable, responsive and supportive throughout the entire process. With Corrine’s support, we were able to confidently complete our research, design, order and receive the vehicle in a smooth and easy process. Not only is Corrine a great salesperson, her enthusiasm is contagious for the Mini brand.

tereliten

Just bought a new Mini at New Country Mini- easily the best dealership experience my husband and I have ever had (combined over a dozen cars owned previously). Evan was absolutely awesome, knowledgeable and answered all our questions, and Chris in finance was incredible. Easiest finance process, in and out in an hour- we will absolutely be buying another Mini here in the future!

John Waterman

Marc and the rest of the team I worked with were fantastic. My MINI took a while to make it stateside due to parts shortages, but once here the delivery was hassle free with no major up-selling pressure. Love the car, and would happily do business with New Country again.

George Heake

Great service from Ryan and his team at New Country Mini. I was kept informed every step of the process. The great service helped soften the blow when I got the bill:) Great job!!

Floyd Green III

I love this dealership. Their service, the atmosphere, their attention to details are awesome. Ryan is spectacular. My sales guy Marc is the best! Great job team! Thank you!

N Ortiz

Service team was very responsive and professional. Typically have utilized a local mechanic for maintenance and repairs but this time my local guy wasn’t actually getting at the root cause. Made an appointment at this dealership, from start to finish the process was smooth. Both Ryan and Austin were personable and set expectations accordingly. Three days later, have not experienced any reoccurring issues. Will be back for regular maintenance.

Chris Legros

I was in CT on a buisness trip, being hunderds of miles from home, my Mini Cooper S Paceman's windows would not roll up, along with no directionals and had tons of lights on dashboard. They took my Mini in and fixed the problem imitedly the next day. They were kind courteous and fast. Highly recommend there ability and knowledge. Would almost drive too CT for service in the future.

Myra T

Top shelf service! Friendly, professional and they send you a video of your car and the service technician talks about what they did and how the car is. Just really great. I haven’t had a bad experience here.

Sherily Santiago

Everyone was great with the purchase of our new mini. Marc was awesome and Chris was very nice as well. Will recommend this place anytime. Hands down the best experience we ever had buying a car!!! Marc was 20/10 helping us.

Patricia Gabal

We are so happy with our First Mini! Our sales person, Corinne Sisk, was so easy to work with. Helpful and professional. Everyone at the dealership was great. Thank you Corinne and team. The Gabals.

Guy Richters

I’m happy to say that I had the greatest experience at New Country Mini in Hartford. Corrine Sisk and the rest of the team at New Country Mini were awesome to work with. This is the second Mini I purchased from Corrine. She is excellent at understanding the customer and their needs. Corrine guided me through the ordering process of my new Mini Cooper SE without issue. We narrowed down everything I wanted in the vehicle and pricing. What I asked for was what I got. No pressure car buying at its finest! I’m so excited to now own an EV but more so, a MINI Cooper SE! I highly recommend New County Mini to anyone looking to buy a new vehicle. The Mini brand is a solid investment. I’m on my third one! Thanks so much Corrine and thank you to New Country Mini! Now let’s motor!!!

Amy Labas

Communication is great, they updated me in every step of the work. Had a hiccup with the warranty coverage but was rectified and every person I spoke to was super nice.

R M

I needed an immediate repair; within 20 mins they handed me keys to a loaner and I was in my way. About 3 hours later the repair was done but, I was already at the Big E….I picked “Hazel” up the next morning and received my repair video the next day. Quick and painless. Thanks guys!!!

Glen Vaudrin

I recently bought a used Nissan Pathfinder from New Country MINI. I am extremely happy with my purchase. The truck was mechanically sound, only had 2 owners and no accidents. The sales person Jeffery Marquis who I dealt with was great. He was not pushy at all and knew his stuff. He also was able to have the rims on the truck restored as they were 7 years old and had some corrosion. Now they look new. I would recommend New Country MINI to anyone in the market for a MINI or a clean quality used vehichle. The service was friendly and fast. Make sure you ask for Jeff.

Steven Graczewski

Great team! Austin was perfect! Very professional staff as always

Gene Flenke

First time buying from New Country Mini. Overall a good experience. A few minor things that should have been done were not.

Gillian Chase

Corrine was the best salesperson ever! She sold me my 2018 Mini Cooper and it was the best first car buying experience I could ask for. She even out a huge bow on it when I cam to pick it up. Not only did she help me with the purchasing process, she helped answer a question I had about something on the car a week later. She was so incredibly nice and helped show us the cars value and why It was the price it was. Highly recommend New County Mini, the sales manager was also very kind.

Mary Joyce

Buying a car at New Country Mini was simple and fun. Corrine was very helpful, knowledgeable, and efficient. She answered all my questions, took care of everything smoothly, gave me updates about the car during production, did everything she promised, and was easy to talk with like a friend. She enjoys her job and makes sure you get a Mini you love. I was able to get the features I want at a remarkable price. She gets things done fast and right. I love my Mini. It's even better than I hoped. Thanks for all you do, Corrine. You're outstanding and always brighten my day. Chris, thank you for being so organized with the paperwork and getting me on the road quickly. New Country is the best.

Constance Corbett

Every trip I have made to New Country Mini has been a pleasant one. I've been enough times to recognize the guys who work at the service desk. It's nice to see that staff remain. Everyone is always polite, friendly and respond to my questions with knowledge and guidance. Love my Mini too!

Robert Doerr

Very friendly staff. Had to purchase a new battery after 18 months ago having a new one installed and only driven 300 miles in that time period since. It’s not easy to have to tell a customer that your battery has a draw on it that may be your fault without sounding like an accusation. I don’t agree that it was anything in my control(used a trickle charger) but we did at least agree that system is seeing one. End of the day Ryan was a pleasure to work with.

Joseph Barrett

This dealership is the best I’ve worked with. Rhiannon helped me find the car I was looking for at a price that was much better than I was expecting to pay for a new vehicle. She communicated all the finer details every step of the way until I made my purchase. The manager, Chris, made the purchasing process a seamless transaction and took the time to explain all of my options and what might be best for my lifestyle. This dealership is the best I’ve experienced yet, I would strongly recommend this dealership to anyone in the market for a vehicle…they are the best around by far!

Leo Stolfi

Ryan and John make New Country Mini rock! These gentlemen are always the firs to call, inform, discuss and assist you the customer in making an informed decision in your needed repairs. The atmosphere is always friendly, and it shows teamwork when a group of employees work together, enjoy what they do, can joke a bit and still service Mini owners. Awesome service department that is second to none. Thanks Ryan and John…You both make things easy; I appreciate you both as I believe your other customers do as well. Keep up the great work! BTW, thanks for throwing in a new battery into my key FOB. I appreciate you!

bob smmrs

New Country's tech quickly ignored my suggestion that the unwanted noise on acceleration was coming from the rear. Good thing, too, as its source was the aftermarket cold air intake housing rubbing the strut brace when the engine flexed the motor mounts. Great job!

Gerhard Voggel

Friendly and courteous staff - very attentive. Mechanic was very thorough in the assessment of my vehicle. This was my first visit to this dealership‘s service team - overall a good experience!

gidget211

Corrine was friendly and knowledgeable. She delivered what she promised. My new Mini is everything I wanted. She took the time to review the features with me, and the car we ordered arrived on time. This is my second new Mini from New Country, and I plan on returning in the future. I would definitely recommend this dealership!

David Barnett

Went in at 7:00 for my appointment with New Country Mini. I was taken right away and they honored 4 fair pricing coupons from Mini for all my service needs. I also received a 100 rebate for 4 new run flat tires which I also needed. The car was washed before it was returned to me.

james rinere

Love the service at this dealership. In my 30 years of buying cars, this is the best place I’ve experienced for service

Ken Breault

I Bought a 16 hyundai sonita sport with low miles which i really like. The sales guy mark was very patient and outgoing with everything. Everyone there was awesome and it was nice to browse and not be pressured into a car i didnt want. I was shown several cars before i picked out the one i wanted thanks again mini cooper for everything.

Tesha Tramontano-Kelly

Corrine was amazing! I will highly recommend her to others. Great salesperson.

Ron Sunderlnnn

Great visit! Very thorough with all work needed to be done. Quick turn over. Wicked friendly.

M AS

Excellent dealership. Great sales department. Love my new car!

Pam Palmieri

My salesperson was Jeff Marquis! He was fabulous, he kept in contact with me for over a month with new cars that were coming until he found the one I wanted! He answered any questions I had even if he wasn’t at the dealership. I really appreciate all the little things he did to make the car what I wanted! Chris handle the financing and made it a very smooth and easy process! Thank you Jeff I really appreciate you taking the time to help us!

Nichole Marinone

I don’t leave reviews, but my experience calls for it. The customer service throughout the whole experience went above and beyond. Corrine was absolutely amazing! She was so personable and really went the extra mile to make sure I left with a smile on my face. Great customer service all around! Any car buyer would be lucky to buy a car from Corrine.

Akash Mahalwal

As a first-time buyer, Corrine S. made the entire process very seamless and was with me every step of the way. Corrine is very knowledgeable about all of the vehicles Mini offers, and since she drives a Mini herself, she can speak from first-hand experience. Plus, she has so much expert knowledge about cars in general, so I knew I was in good hands. Corrine is very responsive to emails and calls, making the car buying process even more smooth. In addition, she's so easy to talk to and has a great sense of humor. Overall, I had a very positive experience working with Corrine and New Country Mini. Highly recommend!

Darcy Nodwell

I just bought my new Mini Cooper convertible from Corrine at New Country Mini. It was seamless, they take care of everything for you including getting your insurance, the payoff on my trade and making sure we were all set when we came in to sign the paperwork. She was extremely professional and very good at her job. It was a pleasure working with her. I recommend you contact her for your future mini.

Jennifer Linn

I dropped off my AWD Countryman for service on a Thursday with the understanding that I would pick it up on Sunday after a snow storm since at that point the forecast is only doing 4 to 6 inches of snow. Well, the forecast for the Saturday blizzard of January 2022 was projected a great deal more snow than I had originally anticipated and my Countryman was my only all-wheel-drive vehicle with snow tires. Long story short, New Country MINI drove my car an hour south on the eve of the storm and dropped it off at my home to make sure that we would be prepared. I am so grateful and humbled by such amazing service and dedication.

Christopher Woodworth

I've purchased two vehicles from New Country Mini and both experiences were good. Friendly staff and a very welcoming environment. The service reps are great to work with; they are knowledgeable and enthusiastic about Minis.

Jorangel Daniel Ramos

I give new country a 5 start not only for the how easy they have solved my problems but also for their costumer service. Recommend for sure

scott teneyck

The Mini Cooper is a unique , fun to drive car that separates itself from the cookie cutter ,mundane people movers that you see on the roads today. New country mini compliments the fun factor that the cars project , the entire staff I dealt with from the sales manager , the finance manager , and my salesperson Corrine were very helpful , knowledgeable, and provided a completely pressure free and fun buying experience. Corrine lives and breathes everything Mini , and her enthusiasm for the brand is evident . Great car , great staff ….

Harry Moscovitz

I made an appointment for routine service and to fix brake lights. They did the inspection and service well and quickly but could only fix one brake light as they only had one wire. This happened despite the fact that “the socket burns out on the 2019s all the time” and I had informed them of the problem weeks earlier. If they had paid attention to the reason for my visit, they could have checked to make sure they had the little part that always fails. Now I need to get there another day.

John Devitt

Unbelievable experience! Haven’t stopped smiling since I picked my car. Marc is a great no pressure salesman. He is highly knowledgeable about the Mini Cooper and its history. I will buy my next car at New Country MINI and the one after that one. Chris made the paperwork painless and we had some good laughs along the way. Thanks to the staff for helping to create a such great memories.

Kelly Hoyt

Such a great experience to purchase my mini from New Country Hartford. We worked with Motoring Advisor, Corrine Sisk from the very beginning. She is so knowledgeable and enthusiastic about the mini brand. She was super helpful and fun to work with designing my car. She truly made us feel like we were part of a mini family. The car arrived sooner than expected and Corrine kept us in the loop throughout the process. By far the best dealership experience. In love with this car already!

Scott Zebrowski

After hearing my parents' enthusiastic praise for New Country MINI and Jeff Marquis, who they had primarily been working with, I decided to also work with Jeff for my recent car buying experience. Personable, enthusiastic, honest, and understanding, Jeff listened to what I wanted in a car, went above and beyond to find the right car within my budget, and made the whole process from trading in my previous car to purchasing my new car as efficient and painless as possible. I'm extremely satisfied with the whole experience and look forward to driving every day. Thanks, Jeff! I'll be coming back when I'm ready for my next car.

Margaret Toomey

Ryan was very pleasant to deal with. He was very patient and explained the services that were being performed on my vehicle as well as answering my questions on extended maintenance plans. Great communication via cell keeping me informed as to diagnostic on vehicle. It was my first time in for service and I was pleasantly surprised with outstanding service from the time I dropped the car off to the time I picked the car up. Well mannered staff, outstanding customer service. special Thank you to Ryan

Julie Rancourt

Getting car repairs done is always very stressful, but the staff at New County Mini is always very helpful and they keep you informed throughout the process of diagnosis and repair. The atmosphere is pleasant to enjoy and professional enough to work while I'm there. And my car always comes back freshly washed!

Karl Cyr

Thank you again for the great service! The team at New Country Mini has always done an amazing job of keeping my car running at its best. I know that it has been challenging with COVID and that delays with shipping parts have created a lot of problems for so many businesses; however, I am impressed with how they were able to locate brakes and other essentials that are not always so easy to come by if you have a JCW. Compared to another car manufacturer I won’t mention (my wife suffers silently as it is her SUV), the folks at Mini are light years ahead! I really appreciate the great loaner provided for me by Ryan while my car was being serviced and this is something that made a huge difference so that I could make some critical medical appointments. The great video walk through of the service and keeping me in the loop on what is happening with my car are also so very helpful. I highly recommend New Country Mini and appreciate the way their team has kept me motoring!

Annmarie Russell

My husband and I went to New Country Mini just to test drive a Mini, and wound up purchasing a car. Jeff Marquis was our sales contact. He was informative, and enthusiastic, and not at all pushy. It is a tough time to be buying a car and there aren't any screaming deals to be had, but Jeff took care of us. We appreciate his efforts and would recommend him to anyone looking to buy a Mini.

Jennifer Tatro

Always a pleasure to get my routine oil change at new country Mini. Staff is always friendly and I have been going there for over 8 yrs. Just got my 4th Mini yesterday! Service is wonderful as always! I've never had any problems and always have a smooth easy sale. I worked with Jeff Marquis for this mini and he was fantastic to say the least. He made sure I was kept up to date while waiting for them to get the title on the car I snagged before it hit the floor. He is extremely friendly and responsive. I will never go anywhere else to buy or to service!

Geoff Clarke

It was a dream. Think about everything you want when you go to buy a car: Knowledgeable salespeople Friendly faces No hidden add-ons People who respect your time Quick responses Fun cars That's what my experience was. In sales, Corrine was wonderful. She knew everything about the car and the purchasing process. Always took the time to talk to me, help me out, and keep me in the loop. I felt like her only customer. My order was difficult: a custom order, shipped during a supply chain crisis. But Corrine stayed on top of it the whole time. In the business office, Chris explained everything to me, and yet had me out of his office on 20 minutes. Professional, respectful, high-quality. I went out of my way to go to New Country Mini. I'm so glad I did.

Austin Levesque

Have nothing but great things to say about this dealership. I bought a recently traded countryman and the process took much longer than originally anticipated, not by any fault of the dealership, but a title issue with the previous owners bank. Ended up waiting two months and finally received it yesterday. Marc, the salesman I dealt with was very honest and upfront about every step of the process with me. He happily answered any questions I had along the way. Chris in finance was very personable and friendly, very low pressure vibes from both of these gentlemen. If you’re looking for a MINI, look no further than New Country!

John Bury

Great first experience at New Country purchasing my second Mini! Marc Schroth was extremely helpful and attentive to detail. The entire experience was smooth, from start to finish. Will do business again for sure!

Marilyn Porzio

My experience was wonderful from my initial visit to my final delivery! Corrine was amazing! Most impressive was that she was a genuine and sincere lady first, a sales associate second ! Very patient and accommodating. I would highly recommend New Country MINI to anyone shopping for a new vehicle! I’m in love with mine!

Bob Miner

Excellent dealership and service! I recently moved to the Southwestern part of Connecticut and this was the second MINI dealership I visited and I was thrilled, much better than the first. New Country MINI is great - great people, clean, great customer service. I had a tricky issue with getting SiriusXM to work in my MINI and the first dealership / service center I visited said they couldn't help me. New Country MINI figured out that my car needed a software upgrade and they did the upgrade and SiriusXM now works wonderfully in my car. So I'm thrilled and strongly recommend New Country MINI! I'll be coming back myself for all my normal service and eventually my next MINI.

Dee Blanton

Great service! Ryan, as always, was very helpful. Scheduled me promptly, helped me figure out timing for a major repair around life, vacation, and work.

harry garcia

Austin, the service department representative was friendly, knowledgeable, and made it an easy interaction.

Lowell Humphrey

Scheduled for routine maintenance. Checked in, was given 2 hour estimate for service. Waited in lounge area and service was completed within the timeframe given. Was also provided with a video update of the service performed. Another excellent experience at New Country Mini.

Dana Barnum

This was my first time using New Country Mini, dealing with service was simple and easy. We will becoming back in the spring .

Thomas Loper

Ryan is always very professional in his interactions with me. Much appreciated. And the service wait time was exactly as expected. Got the breaks done this time, along with the oil change. Loved the video of the undercarriage including the view of the worn brakes. Very impressive!

Jo Brown

Had a great experience at New Country MINI! We worked with Rhiannon Bird who came in on her day off to help me. She had answered my previous correspondences the days prior after seeing the car online. The man who did the financing ( sorry I forgot your name) made it as pleasant as someone could make financing. He was fun to talk with. Best of all: I LOVE My CAR!!

Steve Bellone

My wife and I just purcahsed two (yes 2 !) Mini Countryman autos from New Country. Jeff, our salesperson, helped us tremendously with the sale. We were long time owners of different brand vehicles. Jeff took the time with each of us to make us feel comfortible, not only with the Countryman, but the trade-in and purchase as well. His knowledge of Mini's coupled with all the features cars have is excellent ! His personality is such that never once did we feel any type of pressure as went through the new car buying process. Highly reccomend New Country Mini as a dealer and Jeff as a salesperson !

Jimmy S

Been dealing with NC MINI since 2013. I am always pleased. Really thanks again

ikaru fox

Had to bring my Mini in for a real pain of a job (removing locking lug nuts without the key) and a few other things. New Country Mini did an amazing job! They sent me videos and kept in contact every step of the way, making sure I knew exactly what to expect. Ryan, the service advisor was pleasant to talk to, went out of his way to provide excellent customer service and clearly cares about the work he does. Could not recommend them more! And will not hesitate to go back should I need anything in the future! A+

Robin Toni

Marc provided the BEST buying experience! Employees make the brand when salesmen make the customer happy! I'm thrilled with my second Convertible Mini!! I will be a repeat customer!

Wayne Stanley

The Service Manager, John Starr, was very pleasant and knowledgeable. I would recommend New Country Mini to anyone who is looking to get their Mini Cooper serviced or repaired.

Randy Lord

Love the slogan, drive it like you stole it. The staff was GREAT, From beginning to end. Made my day, My son first car. Fater,son time. It was a win-win all day . Plus a group of MINI showed up there, They meet up there, for a road trip. They hit the road to goto a different state for lunch. Who knew that just buying car would open up a hole new world, I'm looking forward to the next MINI road trip with my son. The MINI world that's family. And again I want to thank the staff for welcoming into the family.

gayle weitz

I noticed a new feature this service visit -- a video from the technician, telling me about the condition of my car. It was very informative to talk directly with the person doing the work on my vehicle.

DONNA DAIGLE

Even though service was slow while waiting for the 1 year service was done on our Mini Countryman everything was done and we are very satisfied.

Stacy

Ryan and John were friendly and provided thorough explanations of warranty/maintenance coverage as well as timely communication regarding the status of service on my Mini.

Donald Pendagast

When I made the appointment over the phone, the person I spoke with misinformed me about their ability to give me a ride home while our MINI Countryman received its routine maintenance. I returned home without service, however, when Ryan called me back and offered for their folks to pick-up our car and return it to us after completing the service. This was fantastic! They didn’t stop thinking about how to make it right and ensure my MINI got the attention it needed. All without inconveniencing me. Thanks, Ryan, Josh, and team.

Francesca Fiore

There's only one thing to say about New Country Mini and that's Jeff Marquis!! Jeff Is a wealth of knowledge when it comes to Minis. He is also kind, caring, not pushy, and very helpful during the decision and selection making process. Both he and Chris O'Connell made the whole experience worry free. I couldn't be happier with my decision to buy a new 2022 4 Door Hardtop Mini Cooper S. Driving no longer feels like a chore and feels more like a fun adventure!

Agustin Reynoso

I can not recommend enough this dealership. David Sajda helped me with the purchase of his car and both him and his manager were EXCEPTIONAL though the process. It was just a perfect experience, and I am not exaggerating, and I am thrilled with my car. Super professional, cordial, responsive, the process was pleasant, quick and all around perfect! Thank you, thank you, thank you, what a breathe of fresh air to deal with New Country Mini in Hartford. I drove an hour to get there and it was ABSOLUTELY worth it! Thanks again and hope you ALWAYS continue service as I experienced!

Michael Gottlieb

New car purchase could not have been better. We live at a distance from the dealership and our salesperson, David Sajda, was extremely accommodating, bringing a car to test drive to our home, and subsequently delivering our MINI to us. Deals as good or better than elsewhere and service better than anywhere!

Greg S

Corrine Sisk was amazing. Super friendly and helpful through the whole process. When the vehicle we originally wanted was not available she kept us in mind and up to date when another one became available. She was very pleasant to work with and never pushy.

Samuel Gottsegen

Fantastic staff both in service and sales. I have been lucky enough to work with Dave S and John S. They both have provided fantastic service both in buying my car and servicing it. I have also worked with Ryan M, and Gerry G in service and have had great experiences. I wouldn't service or buy a Mini from any other dealership.

Dixie Holland

Corrine was AMAZING! She made the process easy and enjoyable! It was the best experience I've had buying a car!

Mark Landini

Service Representative (John) was very professional and my oil change and vehicle checks went smooth. John ordered a small part I needed for my phone holder and it was all ready at pick up. The person that drove me to work was professional, my appointment for the service was at 7:45 AM and the driver got me to work at 8 AM (I work fairly close to New Country Mini).

Karl Canty

Worked with Evan Fitzgerald and the experience was exceptional. I had a ton of questions and Evan helped me every step of the way. Can't thank him and New Country Mini enough. Highly recommended.

heidi

At last service appointment not kept on schedule due to ?? Had to get a loaner car as mine wasn’t done after leaving car there for a full day. Upon picking my car up items that had been in my glovebox were in backseat area of car including gps and insurance card just strewn across the back area of vehicle. Items from glove box also on passenger floor mat. Not sure what’s going on with Mini. Have always had decent service and car left clean and in original condition. This time not so much. Definitely not happy with this last service appointment.

Alex Delehanty

New Country Mini always takes great care of my Mini Cooper Coupe. This last time they gave me a courtesy car which was great fun to drive but was way above my pay grade.

Doug Elliot

I cant say enough about how great Corrine Sisk was to work with. Even though the challenges of the current market make inventory extremely limited, Corrine was open to listening to us and not pushy in anyway while finding us our new Mini. We recommend New Country Mini and specifically Corrine with all 5 stars!

Franceen Munson

We had such a great experience buying a new Countryman, 2021. Marc was so helpful, knowledgable, & professional, and we never once felt pressured. Chris, and the entire staff were so friendly & laid back, and willing to answer any questions. Love our new car, and highly recommend these folks, and these awesome cars!

Don MacKinnon

Had a truly great experience leasing a new MINI with Dave Sajda. He helped us understand that (many!) options and configurations and kept us informed during the wait for our new car to be custom built and delivered.

Tabbitha Horowitz

My car notified the dealership of necessary maintenance. The dealership texted me to set up the appointment. I dropped my car off and they had a courtesy vehicle waiting. The sent me narrated video of the inspection of my car while it was on the lift, and texted when it was ready for pickup. Not only a painless experience but above and beyond any other dealer maintenance I've had with any other car brand.

AC Velo

Buying a car from here was a fantastic experience. The salesperson, Jeff M., was informative, attentive and not pushy! He was passionate about cars and knew a lot about the various iterations of MINIs. He listened to us and knew when he didn’t know of something - and then asked other staff. We wouldn’t hesitate to recommend this dealership and Jeff to anyone looking to buy a MINI.

kiaraly torres

After an unpleasant experience at other car shops I brought my 2014 Mini Cooper Countryman here to get two new run-flats. My husband and I got there right before closing and they treated us with the same amount of care and respect considering the fact we were there so late. Their services were quick and easy! I got my Mini fixed within 48 hours which is GREAT considering we had to order a new wheel lock key from their warehouse. What impressed me most was the fact that they even cleaned Mini for me! I highly recommend this place to any and all mini owners. Will be coming back in the future.

Karen Sexton

John in the service group was great to work with. He provided me with quotes, set me up with a loaner, and answered any questions or concerns I had in a timely manner.

Marci Hinton

My experience at New Country Mini was nothing but positive. We were warmly greeted by staff upon arrival and found David, the assistant sales manager, to be knowledgeable and extremely helpful. There was no pressure put upon us and we were given time to ask questions, explore the lot and test drive a vehicle. Upon deciding to purchase a car we worked with David (mostly online due to COVID) to complete the purchase. Chris, the business manager, who has a wonderful disposition, made completing the necessary paperwork (in store) a breeze. I would highly recommend visiting New Country Mini in Hartford.

George Sercombe

I brought my 2018 Mini Cooper S to New Country MINI to have the headlamp rims replaced/repaired. The MINI went into the service bay within minutes and the technician took his time with the headlamp rims and they came out perfect. I was treated like I was having my expensive BMW serviced at NC BMW shop across the street. It felt good. Additionally I met the 'Marketing Advisor' Jeffery Marquis who is a young and enthusiastic car quy. Very knowledgeable and just a joy to talk too. A rising star. George Sercombe - 7 Minis - 6 Classic Minis

Judy Perlmutter

Thank you Corrine Sisk for all of your help! We love our Mini and the experience of buying the car was delightful - transparent, smooth, easy, no pressure at all. You also gave us a really fair and competitive value for the car we traded in. We give you and New Country Mini our highest recommendation.

Jeremy Itzel

I had a blast driving a Mini a few years back on vacation so when it was time to retire my Toyota, I decided Mini would be my upgrade. After some email correspondence with Corrine, I came in for a test drive at New Country Mini in early December on a snowy Saturday. I drove the Cooper Hardtop and the Clubman, but liked the feel of the regular Cooper better. Corrine was awesome in explaining the different features between models and what would best work out for me. This was my first car buying experience and Corrine and business manager Chris made it very easy and stress free. They were there to answer all of my questions and their enthusiasm about the brand was contagious. I took their own testimonials to heart and placed an order for a 4 door hardtop in British Racing Green that day. It took a little while to arrive from overseas, but it just arrived last week and I picked it up Saturday. It’s just like Chris said, “you’re smiling every time you get into the car.” I’m quite happy with my purchase and to be a part of the Mini family. Thanks for taking care of me.

Jake Weisel

I was helping my Mom buy a Mini at New Country from NJ. David Sajda was so helpful and walked my Mom through every step of the process, including having the vehicle delivered to her home. He provided exceptional customer service and helped us at every step of the process. Thanks David, we will recommend New Country to anyone looking for a Mini. And my Mom loves her new Countryman!

Wade Avery

I had one of the best car buying experiences with New Country Mini. No stress involved with any of the process and it was a pleasure working with both David and Chris. Bought a used Cooper S JCW and it is quite a blast to drive. Highly recommend them.

LB

This was my first service experience with New Country MINI and I was very impressed. Jason was friendly and professional, and kept me updated about the work throughout the day. He was knowledgeable about the issues with my vehicle and was able to clearly explain them to me. The shuttle service was quick and extremely convenient, and everyone I interacted with from the first phone call to pick up was very pleasant.

Peter Elliott

I had a fantastic experience buying my Mini Cooper Countryman from New Country Mini. I never felt pressured. Dave Sajda was the perfect motoring adviser. He was very patient when I changed my mind about which Mini I was looking for. I felt I was getting the personal attention I needed to make the right decisions and Dave responded almost immediately every time I contacted him. If you are looking for a Mini Cooper this is the place to go.

Paul Krupinski

This was by far the best and most enjoyable new car buying experience we have ever had. Corrine Sisk is amazing and is such a pleasure to work with. Special thank you to Chris O'Connell for adding no stress to the financing process.

Victoria Owusu

I have always loved and appreciated the services that are provided me at the New Country MINI. I have had my MINI since 2018 and every time I have gone in for help, it’s exceptional. Ryan, is without a doubt the most professional and communicative person there is. His text messages to give updates are impeccable. Thanks guys for all you do!

Brett A. Steinberg, Ph.D.

Fantastic experience from start to finish! Marc was a gentleman and scholar on matters MINI - friendly, patient, knowledgeable, and enthusiastic about the marque. He assisted us in finding a vehicle with the features we sought and walked us smoothly through the purchase process. Grateful and delighted to join the MINI family through New Country! Thank you!!!

ANTHONY MARSHALL

dealer an staff was very friendly an easy to deal with tech were very helpful

Cyndi Gross

Corinne was so wonderful! She was professional and personable. She made everything very simple. She was as excited about the car,as we were! Also , Chris in F&I was so fun and also made the process easy. We are thrilled with our new addition !

Marcia Formica

I’ve always felt comfortable with the New Country MINI service team — they’re up-front and honest about what they see and how much things should cost. I’ve found their work to be excellent. Now they’ve added a feature to service appointments that makes it even better: a video walkthrough by the service tech working on your car to share what they’re seeing. Makes a good service experience even better!

LaToya Santos

John Starr is truly amazing! MINI is so blessed to have him. He is such an excellent service advisor . I can’t thank him enough for all his helpful advice, expertise and knowledge. Having someone genuinely care about their job and make it a priority to provide excellent customer service, is a skill that can’t be taught. I would highly recommend John Starr if you’re ever needing your car serviced at MINI in Hartford

Sharon Hart

Awesome service. Always taken care of. Ryan is always helpful and communicative..really the best service!

k u (Kurlster)

Very professional and thorough mini mechanic. Took my 2017 mini clubman s in for some work and was very happy with their service and quality. I also thought the price was reasonable for the amount of work done to it.

Nancy Cowser

I just picked up my new Mini Cooper S 4 Door after an exceptional experience with Dave Sjada. As everyone knows, cars are hard to come by right now. But Dave gave me the option of an "almost exactly what I want" car on the lot, for which he offered some modifications, or a "build it and wait" option with a 12 week turn around. No pressure either way... it was all about what I preferred. I highly recommend this group and would definitely buy from them again.

Prabhjot Singh Saini

We had a very good experience buying our second Mini from Country Mini, Hartford. David was very helpful and orchestrated the whole process well. He had made sure all paperwork and the car was ready before we even drove in. We had a trade-in as well. We were out from the dealership in 30-40 mins. Everybody we work with at the dealership was thorough and made sure we had a good experience. 5 stars!! Thanks everyone.

Nicole Smart

AMAZING customer service, which these days is very hard to come by! This is my first time having a Mini Cooper. I brought my car in Saturday, and was immediately given a loaner to use through the weekend while they figured out what was wrong with my car. The service was so incredible, and was better than any dealer I’ve ever been to. John in service was professional, personable, and kind. They kept me updated on my vehicle and the process and never left me hanging. They even send you a link so you have a video of everything the service tech found and recommends (Pointing out where the problems are, ect.).Everything was totally transparent and I didn’t feel like they were trying to pull any punches (like most places,unfortunately)I won’t be go to any other dealership. Thanks guys!

S Lee

The experience with this dealership was unlike any other we have had. There was so pressure to buy whatsoever. The staff was very knowledgeable without trying to embellish the product/features with the typical “wow” factor you come to expect at most, if not all other car dealerships. The transparency with the contract/purchase/leasing was very refreshing and appreciated. They were very accommodating and genuinely nice people.

M R

I saw a Certified Pre-Owned MINI on New Country MINI’s website that I was very much interested in taking a look at. Unfortunately, I live in NJ about 2.5 hours away from Hartford, CT. I am not a fan of the whole car negotiation process, so I checked reviews to find a sales associate who sounded easy to work with. And Dave Sajda did not disappoint. Dave S was nothing but awesome - professional, polite, transparent, and quick with communication via phone and email. And I am grateful. I didn’t end up purchasing a MINI with them, but I felt that Dave S was great enough to leave a review for. Go seek him out. He makes this whole car shopping process as painless as possible.

Jimmy M

Amazing experience!! I’ll start off by saying Corrine was a true pleasure to work with in buying a Mini Cooper. She was extremely helpful, patient and honest throughout the entire process. I went to another dealership first in NY and did not feel comfortable with them at all. This dealership is 2 hours away for me but I will gladly go back. Highly recommend New Country Mini, especially Corrine!

Raleigh Paulauskas

Incredibly pleased by the service from Mini. Used Mini roadside assistance to get my Countryman to the dealership due to a flat. Yes, it was a run flat but didn’t want to attempt the highway from home to get it there. Nicely coordinated to get my tire fixed, some minor road rash on another wheel and my regular service! Ryan, my service advisor, kept me updated and got it all resolved. Thank you!

Edgard Molina

I saw a Mini all 4 in early May 2020. I reached out and received an immediate response. all my question were answered through email and phone. their was not hesitation on their part to help. I then started to look at other cars in different dealers but came back to the MINI i saw. I emailed again and quickly received a response was ask to come in. i went in met finally with Bert Garcia. He was great helpful attentive. I test drove it and loved it. we started the paperwork I didnt realize that they were actually closed. they were closed and still stayed did paperwork not knowing the outcome and were very helpful. I am still negotiating I hope I can get my MINI. awesome experience go get your MINI great staff

peter cavanaugh

I bought my 2021 Mini sight unseen. I knew what I wanted starting with the color and a manual transmission. Dave Sejda at New Country Mini didn’t have one in stock but he went out and found the exact specifications I desired. He was super helpful was in constant contact with me and the entire process went super smoothly! I highly recommended him!

Christine Shupenis

Staff is very attentive to the customer. Area for people waiting for cars to be serviced is all right, but blaring music is too loud and makes listing to TV a challenge unless you crank up the volume. I am usually told my service will take 2 hours and end up waiting 3+ hours instead. Though I can't complain about the quality of service, the cost can be very high, especially for a retired person on a pension. I love my mini, and I think New Country Mini is a fine dealership, but I wish service department rates could be more reasonable.

Sheila Miehm

John Starr was my service advisor during my recent visit to New County Mini. He explained each item to be checked on my car very clearly and offered helpful suggestions. He located a coupon that helped with one of the items on my list. I found him to be well spoken, professional and courteous.

e daly

Ryan and the other members of the service department are very good at their jobs. Added to their efficiency is their politeness and their general pleasant behavior. Then, on top of all this is how these employees go above and beyond to ensure my car is well cared for.

shawn Jiang

great buying mini experience. marc is the salesman help us to purchase. very nice guy

Mathew

It was better than the birth of my children. I highly recommend it.

Henry V

They make you feel very important to them.They answer all questions and very quick and professional service.You really feels like you’re part of the mini family!Always very happy to see you and help make the Mini Cooper experience best.We have had mini Cooper since 2003 and keep coming back for the latest and greatest mini coopers! If you want a very reliable and well constructed car go see new country mini!

Christy nieves

New Country Mini, this was a great experience once again. Second time Mini owner and this dealership is fair, professional and transparent. I would recommend any friend or family member to this dealer.

Robert Grendell

Marc and the rest of the New Country Mini crew made the buying experience fun and painless. Everyone was very respectful and willing to help, and the team did everything in their power to not only get me the right price, but they also got me a killer rate. I will definitely be back when it's time for a new Mini.

Jennifer N

New Country Mini is hands down a fantastic dealership to do business with. From purchase to service they are tops!! Now that I've bought another...still the same service!! They are with you through everything from oil changes to safety!! Top notch!!

Gordon Wong

Worked with Marc and Chris on trading in and buying a Mini. Great people and dealership. Very easy to work with and was able to answer any questions I had in a timely manner. Thank you guys!

Chaz Koch

Marc and Chris were wonderful to work with and made the entire process seamless!

Steve Magro

Got a JCW Tune and exhaust upgrade for my 2019 Countryman S All4. Dealership was super helpful in not only getting the parts, but during the instal process they sent video and text updates and directly to my phone so I could follow along while I was at work. Ryan was great from start to finish, laying out a detailed timeline and keeping me updated, and even hooked me up with a good time to drop it off to ensure I would have access to a courtesy vehicle. Couldn't be happier with the end result, which also maintains a warranty; that's a big plus. Will go back for any work needed on the vehicle, as well as future upgrades.

Cynthia St-Amand

Ryen has been really helpfull. I was in vacation in the USA when I had problem with my car. I needed to get back home in Montreal and he took care of my car rapidly. Thanks !

Gregory Hicks

We just bought an immaculate Pre-owned Audi A4 from David Sajda at New Country Mini. The entire process was the easiest I have ever encountered. Dave did a great job taking care of us and making the buying process as easy and seamless as possible. Very happy with our purchase and would definitely buy from them again.

Evan Ladouceur

Service department helped me out immensely when I had an emergency situation. Ask for John Starr - he’s a pro.

Chet Hampton

John Starr is always a pleasure to work with in my short time at New County Mini. Pedro left a professional detailed video of my vehicle inspection. I look forward to working with them both in the future.

Dennis Cindy Rae

Mini of Hartford service department, thank you for being a top notch service department. I have all my services done in Hartford. Ryan and his staff are the best out there. Just want to say THANK YOU

Sibel Algon

Corrine Sisk and the New Country Minin team were incredibly helpful. Corrine worked with us to find and secure a difficult to find Mini and even was available and responsive to emails while on vacation. We drove over 80 miles to get this particular car and she and her financial team made our visit seamless. Remarkably, we were back in time to have lunch before school pick ups! Working with Corrine was refreshing, the next time we are in the market for a mini we will be sure to contact her first - even if the same mini is available at a closer dealership.

duvessa2003

They did a great job on my car; communicated well; and complied with my wishes, including letting me speak directly with the mechanic, who answered my questions about tire wear. Mojo, my MINI, is a 2015 but might as well be a new car, at this point. I am well-pleased with the car and the detailed service it received :)

Bella I

Went in for an oil change. 2nd oil chance for my car, smooth process. Staff is knowledgeable and friendly. Afterwards they gave my mini a car wash as well as a good vacuum and sterilized the interior for me (covid). Would recommend!

Lee Osborne

Work is done in a timely fashion. Communication at intake and return is always clear, concise and complete. Fees for service are substantial…and the work and care are worth it.

BlackCatGuy

This is the SECOND Mini I have purchased from New Country, and the experience was just as WONDERFUL! The folks here are REALLY knowledgeable and passionate about the cars they sell! They bent over backwards to help me get into my second Mini Cooper, and I want to thank them TOTALLY! This is, by far, THE BEST car dealer I have EVER bought from, and I THOROUGHLY recommend them if you are in the market to change your vehicle, or purchase a second or even third car! WELL DONE TO EVERYONE AT NEW COUNTRY MINI! And THANK YOU!

Georgianna Brunton

Corrine made the purchase process super easy. She is very knowledgeable and was able to answer all.of my questions. Highly recommend New Country Mini!

Joanne Whitehouse

Just had my Mini serviced while visiting CT and before the long drive back to Gulfport, FL. From the first call to set up the initial appointment to the resolution of my brake light problem today everything went smoothly even when at the last minute I had needed to reschedule my appointment. It's nice to know I can use them whenever back in the area and while I resisted the temptation today to trade mine in for a new model, I did enjoy speaking with Antonio on the Sales floor. So, if you want a fun drive and good service along the way I wouldn't hesitate to check them out for your Mini needs.

Maegen Manning

Great experience and service when I brought my Countryman in for an oil change and routine maintenance. Courteous staff, excellent communication via text regarding appointment booking and updates during service, and flexibility with a loaner vehicle are all reasons I will be back again.

Jenna Masotta

Ryan my service advisor was great at my latest visit this week. He answered all my questions and helped me understand what maintenance was happening on my 2015 cooper s. I’m a loyal Mini customer and this location in particular has always gone above and beyond to give me a great experience. Great job guys.

Debbie Durr

Love that they gave me a courtesy car.

donna marquis

I’ve been sold on Mini for years! I leased my first one in 2017, when the lease was up, it was a no brainer for me to lease another. I can not be happier with my choice. Every contact with New Country is spot-on with their customer service. The sales team, especially Dave S , the finance team, and service department (Gerry) have been fantastic. I’m one happy customer

Patricia Coe Richards

Had a great experience with Dave and the staff at New Country MINI. Everyone was very professional and courteous. The process of purchasing my car went quick and smooth. I would highly recommend New Country MINI to others!

John Serravezza

Ryan Micali kept me informed of the status of my repairs. All the parts had to be ordered and some were on back order. Ryan was right on top of it. My 2006 Mini now runs great. Thanks!!

Carla Chammas

I enjoyed leasing a car from New Country Mini from the time I reached a sales person the whole experience was pleasant and efficient. Very gracious and acomodating and patient. I would highly recommend the agency and the sale person who assisted me was helpful and knowledgable Marc Schroth.

Paul Bruck

Car broke down, due to road hazard. New Country quickly diagnosed the issue, shared their findings and fixed it with no issues.

Dawn E

I recently bought a used MINI from New Country MINI and it was a great experience. I didn't feel pressured at all. All my questions were answered and the process was fast. I didn't have to spend numerous hours in the dealership during the buying process or the delivery process, unlike other car dealerships I've purchased from in the past.

Lynne Kelly

Aside from the normal friendliness and professionalism of the service advisor, Ryan, New Country Mini has excellent procedures in place to deal with the Covid-19 situation. They explained about how they would disinfect my car on intake and when they were done, they texted me a video showing me the problem that needed repair as well as explaining things they checked that were fine, and before handing me my key fob upon pickup Ryan disinfected it. So it was the usual great service with the added care to protect me from the virus. Great work!

Angel Santos

So far I went there to check those mini Cooper I'm interested in one for my daughter and the way the salesman talk to us and walk through with us with some cars in there it was very professional I'm looking forward to see if we make a deal with one of those mini coopers. For the professionalism I highly recommend it, if anybody is looking for a mini Cooper go to the New country mini. Hartford CT.

Yasmari Cardenales

There is so much I can say about my experience. But I think most importantly the folks down at new country mini are profesional, friendly, informative, Swift with paperwork, and my advisor Chris is super savy. He’s knows his minis! He’s funny and straight to the point, no BS. What more can you want from a salesman?!! The transactions I’ve had at Mini are the smoothest I’ve ever encountered at a dealership.

Ellen Yui

Fantastic, friendly, responsive, professional and accommodating team. It was the most pleasant auto purchase experience ever. Glad to be joining the Mini family. (I traveled from the Washington, DC region to get one of the country's very few hybrid Countryman models, and would do so again it's such a great dealership.) Mini Corporate: Disappointed by your seeming lack of commitment to sustainability. That you do not offer the same financing and NO leasing opportunities for the Countryman hybrid that you do for 100% gasoline-powered cars was shocking and WAY behind the times. If I didn't love the car so much, that breach of important earth-friendly values would have been a deal-breaker. I can understand somewhat your not want to get a dated technology back 3-5 years from now, but there is NO excuse for not offering the same loan promotions that you offer to the other new purchasers. Wake up, guys!

Michele Slater

My only regret is that I wish New Country would auto email when upgrades, repairs, replacements are needed. I called to schedule a detail and learned of all these issues which I eventually felt good about repairing. However, I wonder if I hadn’t wanted the detailing what else would have gone wrong.

Nate Papapietro

New country mini took really good care of my vehicle when the fuel system shut down. It took a while to pinpoint the issue but they did eventually get it figured out, and it was a learning experience for all of us.

John Congiu

Thank you to David and Chris for their help in making our transition to our new Mini a pleasant and hassle free experience. We hope to see you again when the electric Mini convertible becomes available!

Scott Miller (Invictus Woodworx)

After an awful experience at Mini of Fairfield that is quite local to me I decided to take the hour drive out to New Country Mini to have the service I needed on my car. The staff here is always polite and knowledgeable and speak to you like a customer, not like idiot the way they do in Fairfield. They set me up with a beautiful loaner Countryman while they worked on my car. The work that was done on my car(warranty replacement of a high pressure fuel pump) was done quickly and they didn’t try to cheat me out of any money like other dealerships I’ve dealt with. 10/10 experience. Would recommend to anyone in the state.

Marcia Youngquist

My vehicle was very comprehensively checked and the service attendant (John) thoroughly explained what needed to be done. He was knowledgeable and considerate and professional and I knew my Mini was in good hands; I will only service it at New Country Mini.

Linda Burrows

I recently bought a 2018 4 door Mini from Corrine Sisk at New Country MINI, and the whole experience was excellent. Corrine was professional, knowledgeable, and friendly, and everyone we dealt with was great. We also got an excellent car and I would highly recommend Corrine Sisk and New Country MINI. Thanks.

Jodi Wyatt

Jeff and the team were a pleasure to work with. Would highly recommend them for your car needs. Very friendly and professional. Went above and beyond to ensure customer satisfaction and paid close attention to every detail!

Susan Schiller

Very poor experience. Salesman only talked to my husband. Barely acknowledged that I was there. He lost the sale when he didn’t shake my hand or even look at me when we left. Completely rude and unprofessional. We ended up buying from another dealership. *UPDATE* We brought our car in today for it’s first service. Ryan apologized for the poor sales experience we had and told us the issue with the salesman would be addressed. The service department was excellent. Look forward to having our car serviced there in the future.

David Harris

The whole process from the initial phone call with Corrine Sisk to the signing and vehicle pick up were absolutely flawless. Chris in finance was great too. Corrine was knowledgeable, friendly, willing to work with you on what ever our requests were and came through. Corrine is definitely an asset to New Country Mini. Looking forward to a long term relationship. Patricia and David

Carole Otto

I love New Country Mini! I feel that they treat me respectfully and honestly. Today I had concierge service which was especially good during Covid! I highly recommend their service department and of course, I love my baby blue and white 2013 Mini!

Maryann Stradczuk

New Country MINI is not the closest dealership to my house. We have now bought three MINIs there because of how we are treated. Sales, parts, service, and even financial have been very kind, patient, considerate, and not pressuring. They have embraced the quirkiness that is MINI. It is a rare dealership indeed that can get me to enjoy buying and maintaining a car. New Country MINI has done it. Kudos!

Jess Clement

Came in for service visit and even though I was late for my scheduled appointment they took me in right away. They gave me a clear timeline for when the car would be ready and actually finished early. They also went above and beyond with regards to shuttle service so that I could get to work on time! Wonderful service overall and the car is running great!

Chuck Skipton

New Country MINI always works hard to give personal service with the customer’s safety always placed first. Their customer lounge is comfortable. Their bedside demeanor is very caring.

Corey Petrella

I do extensive research on cars and dealers before I even entertain the idea of walking into the dealership. For this reason, I interact with many dealers until I find what I am looking for.This hands down was the best experience I have had in a dealership period. They were transparent, honest and friendly. No smoke, no mirrors. Dealerships that provide this type of service/experience are far and few between. David was awesome, he got me exactly what I wanted at a fair price. Chris was transparent and detailed which I truly appreciated. I will most definitely be referring all my friends and family to New County Mini, and can't wait to stop in again for myself when its time for my next car.

Susan devlin

Always great service. I have a mini and a truck my husband has a genesis and both of my daughters have Subarus and new country mini has the best customer service. Prompt, friendly, comfortable waiting area. Love my mini and the service ❤

Janet Booth

Wonderful. I had such a great experience here. Corrine was so enjoyable to work with and I'm enjoying my Mini all the more! Thank you!

amy vberg

New Country was great to work with — they made the process of buying a new mini easy and enjoyable. I went to the other mini dealership in CT first, but they were grumpy... so I decided to try New Country and I’m glad I did!

Michael Grimaldi

I dealt with Jeff, he was very professional and honest. I have never been more comfortable at a dealership in my life. No pressure at all thank you guys again I highly recommend this dealership.

P-tricks Forde

Definitely enjoyed my visit today! Greeted by Jason right away. Talked about all service needed and kept me updated on a change in service. Made the long drive from West Haven for better Mini service due to the "other" Mini dealer in CT being very unprofessional. It was well worth the drive!

Brooke Brennan

Dave Sajda just sold me my fourth MINI Cooper from New Country MINI. Even though there’s a dealership way closer to my house, it’s worth the long drive to NEW Country MINI because of the way that you are treated as a customer. I will only buy MINIs from this dealership. Dave is so great to work with and makes the whole process so easy. Everyone else that I’ve dealt with there from Chris in financing to the service department goes above and beyond to help you and take care of everything for you. If you are in the market for a MINI, definitely go to New Country!

Christopher Vece

I purchased my first new car through New Country MINI in 2012. Since then I have been very pleased with the service, professionalism, and kindness from employees of New Country MINI. If I ever have any issues or questions they are ALWAYS willing to take the time and talk through the process and options that I have. I recently had a pretty significant problem with my car and had been in contact with Chris Barbersek (service concierge) and Brandon Small (service manager). Both Chris and Brandon are always so helpful in guiding my understanding of a situation. After some extensive conversations about the different options available for me, Brandon was able to help me out in a huge way. Brandon was HONEST and straightforward with me and stood in my corner when I needed to take up an issue with MINIUSA. I am very pleased with my business at New Country MINI, almost entirely because of the helpful staff members over the past 5 years.

Herve Rivard

Picked up our 2022 Mini 4 door Hardtop yesterday. Great car and great service from Dave Sajda. This is our second Mini from Dave. Thanks to all at New Country Mini for their unique cars & high standards.

Tyler Rae

Brought my mini in for service , and received a loaner. The service department was excellent. I didn’t buy my mini there. But they have a new customer for life now. I will service my mini there from now on. And I will be buying my next mini there also. Thank you Antonio from making my experience the best it can be. I wish all service departments were like this one. Hats off to Antonio and his service department and the mechanics that did a great job. Thank you Dennis Rae Jr

Mirthalys Melendez

Dropping the car off was a smooth process and I was informed quickly with what the issue was regarding with my vehicle. The fact that they send videos and updates via a link was great.

Michael Coombs

John Star and Gerry Garcia are top notch service advisor and manager. I was greeted with respect and Enthusiasm as soon as I pulled my vehicles in. I was updated throughout the visit on the status of my repairs and my vehicle was returned to me spotless.

John Swarts

Evaluation of issues was completed and solution was presented accurately and price was presented. System was checked and verified that major component ($3,000) was covered under warranty . Appointment has been set for resolution of issue. I am very happy with the service I received. Thank you, john

Zack Starikov

Just had Dave Sajda and Chris O'Connel deliver our mini right to our house. The most amazing experience of working with this dealership and Dave Sajda particularly. He was organized and more importantly so easy to communicate. Not only was her responsive but he was clear with details and information that just made the process of getting a new car actually pleasurable and stress free. I tried two other dealerships before reaching out to New Country Mini and I'm absolutely baffled with the how some of these dealerships make money given they lose track of information and don't communicate everything they need to. Communication and organization are the most important aspects of any industry and Dave Sajda and New Country Mini hands down excel in this in comparison to other dealerships. He and this dealership just made it really difficult to even consider any other dealership for future purchases when the time comes. Thanks guys!

Seungtak Park

All of the staffs in here are really amazingly nice and perfect. Especially, Corrine is very kind and professional. Perfect experience.

Elizabeth Palmer

Clean place, no pressure sales and service staff which makes for a great customer service experience! The prices for service are outrageous- $150/hour for a basic vehicle look over. For the rear brakes to be changed and a tire rotation was over $600. $110 for a basic oil change- no extras: no complimentary vacuuming of the driver's side area. The vehicle I purchased from there has had two oil changes in 12,000 miles after they found that they sold me a car without an oil change. The bluetooth functions poorly for a 2016 model vehicle- you cannot stream music from your cellphone to your car and have the call audio hooked in. The Y cable adapter given to me didn't work and then after two visits said, "Unfortunately there's nothing we can do." This will be my last service visit, and last purchase from this dealership. The staff is super nice, just everything else feels like a rip off.

Lisa Brynga

The place is inviting, the people are friendly, and the cars are amazing. Our Motoring Advisor David Sajda was outstanding. He was very informative, knowledgeable, patient, and kind. We could not have asked for more. And I absolutely adore my new Countryman ALL4, which David went out of his way to get to me as soon as possible. My husband and I would return in a heartbeat. Thank you New Country MINI for everything!

Jay Pax

As I mentioned in the other two reviews that I received: I understand that after C-19 there are new staff and since the 2022 mini is a new design that there would be a learning curve on some of the new additions to the mini. BUT I would have appreciated more time with a sales person and be placed in a more comfortable, while learning about functions.

Kathleen Barse

From the time I walked in the door I received outstanding service! It started with a very friendly greeting, minimal wait for my oil change and my service was handled with ease. Exceptional service!! Thank you!

James Hsieh

The service experience at New Country Mini is great! Super nice staff, they do a good job, and they stand behind their work. Excellent communication during service as well!

David Valle .Realtor

I have been using the service department on and off for a matter of years and I must say everybody in service is very nice. I must single out the people I’ve dealt with the most which are Jason and Ryan in Service as well as Antonio who is now in parts. The three of them are very kind and understanding of my situation with no pressure whatsoever which absolutely deserves the five star rating. Thank you for everything.

Jane Cerrone

Well, treated very nicely. Overall it was a great experience. No stress or pressure. They took very good care of us and answered all my questions. I am so glad I purchased my next mini here. Mike Scroth was very helpful and very pleasant to deal with.

Cynthia Holbrook

New country mini was the best car buying experience I have ever had, in particular, the salesman Marc Schroth. He was very friendly, attentive and knowledgeable. The entire staff were extremely helpful in answering all of our questions.

Erik Andersen

Great place, great people! Bought a car with help from Jeff and Chris and things went flawlessly. It was a fast turnaround and a great experience . Highly recommended!

Marissa Kramer

Everyone here is great. I've been leasing and servicing with New Country MINI since 2012. The New Country MINI staff are experienced and knowledgeable. Many of them have been working there for several years since I got my first MINI! That's always a good sign of happy employees! And guess what? Happy employees mean happy customers! They do it right at New Country. I'm a New Country lifer that's for sure!

Donna Bruneau

Nice people, nice showroom. Very laid back experience and without question the best car purchase I've ever made. David was amazing to deal with. I highly recommend this business.

Tam Mo

Great customer service. They were willing to work with us to get us closer to our desired price point and test drive multiple models until we found one that was right for our family. Tori was very knowledgeble about the products and answered all the questions we had. Overall would definitely recommend.

Ellie Gellman

Appointment was for 1 year basic maintenance. I drive 1 1/2 hours to get there. Was told my appointment would be 1 1/2 hour wait (same as last time). Got there to be told it would be 2 to 2 1/2 hours (good thing I didn't have other appointments or important plans scheduled!!!!). It was 3 hours before they even began the checkout process. At checkout I asked why so long, I was told they had a tech out...............so why couldn't they say that in the beginning?.............or call ahead of me coming because they knew on the work order that I'd be waiting during the service appointment? I must say that the woman I talked to to make the appointment was curt and surly and short on providing information when I asked questions about time and availability........not at all who I would want representing the face of my company. On the positive side, service people were extremely pleasant, your wait area is very comfortable with drinks and snacks available (thank you), they washed my vehicle (a very nice and appreciated extra service) AND I LOVE MY CAR!

Barbara Davis

New country mini was a good experience! No high pressure salespeople. Everyone was helpful and nice there. I would have given 5 stars except we didn't buy our car there yet.

toothace3

Two weeks ago I made the decision to trade in my Corolla for a new-to-me car. I landed on a 335i that Jeffrey Marquis helped source for me. My wife and I loved the car and the service Jeff provided so much that we came back to trade her Corolla for a 330i xDrive. In both instances he was responsive, empathetic, and offered us the best deal we could find anywhere. We appreciate the way he does business and as long as he’s in the industry, we’ll be shopping with him exclusively. Thanks Jeff!

Robert Fawber

David Sajda is an excellent Motoring Advisor/Salesperson at New Country MINI, in Hartford. He is friendly, knowledgeable, prompt, and courteous. He provides information, not pressure. I thoroughly enjoyed working with him in purchasing a new 2020 MINI Cooper 2-Door Hardtop S. I couldn’t have asked for a better experience. I highly recommend David.

Donna S

I can’t say Anything negative where New Country Mini’s Service is concerned....cause it was All good! I loved the advances that tech has made since buying my car...waaaay back in 09. The messaging, photos of the jobs progress and video as well were just over the top! Thank you so much for a job done well!

Michelle Burdick

I have bought several cars in my lifetime,finally getting to a Mini Cooper. New Country Mini is the best dealership I have ever dealt with. Antonio was my sales person . From email interest ,to actual purchase and afterwards he continues to be a pleasure to with. He has answered all my questions and made sure I was happy with my new car . Between Antonio, Chis in service, and Sam the customer service has been outstanding. I would highly recommend buying a car from New Country.

Keith “Keithtanyc” Tanyc

Very helpful with the paper work and the overview of our new car. Thanks!

Christy Bryant

I always wanted a mini and test drove the SE Countryman to rule it out because I didn't think it was a realistic option. I fell in love with it, and Marc helped me finance it in a way that worked with my budget. Everyone at New Country was very helpful and put me at ease during the purchasing process.

Sol Gudman

Chris in Service is outstanding. He provides great service and gets it when dealing with customers. I own a Countryman and the service is excellent The team at New Country Mini is outstanding and by far the best overall dealer experience I have ever had. Great job to the Chris and the team at New Country Mini.

Paul Robichaud

Great service — Austin was friendly and helpful.

Stoney Stone

It was a pleasure purchasing our Clubman. We met with Corinne Sisk and she saw us through the process. She was knows cars and knows Mini's. It was more like a conversation between people who like cars than it was a business transaction. There was nothing in the whole experience that was like one typically thinks of when thinking about a car dealer.

The Real Maroon Jk

Awesome selection. I dealt with Sam for the entirety of my purchase, and the level of professionalism would have impressed me on a normal day and my purchase was made during the Covid epidemic. Sam new exactly what I was looking for, and was nothing short of excellent throughout the entire process. Overall, very happy with the decision to purchase from New Country MINI!!!!

Daniel Keenan

I received great service @a competitive price.

Ginnie Stewart

Friendly and efficient. I said what I wanted on the phone and they found me a car. Once I went to pick it up it was a smooth quick experience. I will go there again when I'm ready for my next mini. I love these cars.

John Frias

I went in looking for a Mini Cooper S Convertible. Worked with Chris Thurston to look at a few models. He went into explaining Mini's current offers on new purchases and lease. Chris was patient and courteous as he answered all my question. As this was my first Mini purchase, Chris made the overall experience pleasurable. Didn't feel pressured, he was transparent, and stood side by side to ensure I was comfortable with the overall process. Can't wait to now enjoy the new Mini Cooper S convertible. Also to add, the Mini Dealer itself provided a vibe where it made you feel cool and excited to be there. With the decoration and music and to the friendly staff. Just with all of it combined, it was a fun process to tell you the truth. It could be that I was just excited to get my first Mini. Overall go to Mini Hartford and see Chris. Thanks.

Mary Jo Olenick

The Mini New Country guys are the best. They go out of their way to make the service experience as easy and pleasant as possible. Love the video from my service tech that is emailed after service is complete.

Pauline krysiewicz

Ryan and the Mini Service crew consistently provide excellent customer service. I highly recommend New Country Mini because of the great service staff.

Mira Hernandez

Jeff was really helpful.throught out the process from customizing my car till i get my actual car.. Also Chris made it so easy and not boring when we did all the contract signing .

Carol Johnson Green

They were caring and squeezed my car into a packed schedule

Suzanne Lussier

Had a 7am appt. was late 1/2 hr. Always get lost even with Siri. I was welcomed with a smile by John Starr and service was very comfortable for my waiting time. Never was I made feel that I might have cause a problem for being late. Car sanitized - safe distance and mask worn by staff and customers. Very satisfied thank you!

noah

New to minis John the service advisor was very helpful with figuring out my concerns. Got a overdue recall sorted and my concerns figured out promptly. John was very informative and helpful throughout the whole process

CrossFit Bethany

Can't say enough about the customer service I receive EVERY time I have an interaction with New Country Mini. I am now on my 3rd mini from New Country Mini - (I keep upgrading - can't help it). My salesman for life is the fun and fantastic Joe. The service department is stellar. And the big chief, Tim, is now a friend for life. You'll walk in a potential customer and walk out family.

Kate Beatty

Have had a mini but was ready for an upgrade. Have had a lot of bmw’s. Wanted a manual transmission before cars go all electric. Went at 9:00 and met dave sajda who couldn’t have been more knowledgable. The whole transaction was completed within an hour. He was terrific!

Margie Gallagher

Marc, Chris and the New Country team in Hartford are amazing!! ❤️❤️❤️

Rick Corbo

I recently purchased a 2 DR HT Mini Cooper from New Country Mini and the experience was great! My Motoring Advisor, Chris Thurston, was friendly and knowledgeable and in no way pushy. He answered all my questions and concerns and allowed me to take my time with my decision. After I decided to purchase the car from New Country he was available for last minute contact and conversation.Picking up the car was easy and Rob the finance person was also friendly and helpful. The awesome Millennium Falcon keychain and Mini baseball cap from Chris were the icing on the cake and greatly appreciated. Would suggest this dealership and especial;y Chris to anyone I knew who was looking for not only a Mini but any car. Great job New Country Mini Sincerely Rick Corbo

James Webb

Ryan the service adviser gets a 10 , my mini was repaired for the price quoted , completed in the time frame given ,and is now motoring along.

sarah wholley

Mini of Hartford was the best experience recently that I’ve encountered! Ryan in service was superb. Craig in parts was professional and knowledgeable. They say you get what you pay for and that’s definitely true. If you go to Mini of Hartford you will see it for yourself. Exceptional job all the way around!

Margaret Goralski

Dave was great. He took care of everything from order of a new car to be manufactured through delivery and hook-up of phone, apps, etc.Great follow-up for any questions. Overall, excellent experience.

Gabriel Rosado

Very professional. Prices you should expect from a dealership and of course you have a Mini. But an update on the weekends for no serious services. Found out once I arrived there for an appointment. Loss of money in their pocket.

Kathleen Barrett

I love my MINI, and the service at new country has always been exceptional. Most recently, my service advisor was able to get my car in and out very quickly, and he went above and beyond in helping me connect my iPhone Bluetooth. Exceptional car, dealership, and service advisors.

Steven Speeg

My past two cars were both MINI's so naturally when my 2012 spice orange Cooper reached 155,000 miles I started shopping for a new model. This was my first time going to New Country MINI and I was not disappointed. I knew as soon as I pulled into their lot that this dealer was different than the rest, from the showcase MINI on their roof, to the upside MINI on the ceiling as you walk in, to the free lunch buffet, this place is cool. I was there on a Saturday and I had to take my 9 year old son with me, they were very accommodating toward him. The dealership was busy and all the salespeople were helping other customers. I was quickly approached by Antonio Sapata, one of their awesome sales staff, who greeted me and asked if I needed help with anything. I explained that I was interested in trading in my MINI and wanted to look for a new one. Antonio told me that he was assisting another customer and he would send somebody over to help me out. Joesph Sajda, the pre-owned car manager came over and began helping me. Joe listened to what I was looking for and had me test driving a new 2017 MINI shortly after that. By then Antonio was free so he began showing me options while Joe looked over my current MINI for the trade in. I was shopping for a Cooper because I wanted to keep my payments low, but Joe and Antonio worked with me and I ended up purchasing a new loaded 2017 Cooper S for cheaper than I was finding at other dealers and online. I really felt like Joe and Antonio were "on my side" and listened to everything I said. I could not drive my new car home on Saturday because it needed to get registered at the DMV and I needed to resolve an issue which I took care of on Monday morning and Antonio drove my new car to me! That is the amazing service that New Country is doing. I could not be happier with my new MINI purchase and everyone at New Country, I will be returning when it is time for my fourth MINI and would recommend this dealer to anyone.

Laura Giovanetti

Great service as always. Went in with a tire issue. They showed me video of my leak. Needed a new tire. Rest of the service was also great.

V J

nice people and i like seeing a video of the examined areas of my car

Nicolo Incorvaia

BRAVO!! My hats off to sales rep David Sajda my motoring advisor for outstanding 5 star service and the most amazing car buying experience to date! Went out of his way to accommodate me today as i was having a real bad day as a Mini i bought from another dealer in CT ended up being a complete piece of ....! They ended up buying it back from me and refunding most of my money because they sold me a car with pre-existing that issue and i was able to prove it, disgusted with the service department/manager and sales manager that they allowed a car in that condition to be sold! But they didn't expect a 30 year experienced mechanic to buy the car that knew the car had problems and proved it.In a way i am glad i bought the car so some unknowing person didn't get screwed over! Back to David Sajda, thank you for making my day improve 10 fold! A man of his word as i bought this car site unseen and i NEVER do that. Everything he said about the car was 100% spot on and i was going by his word and absolutely trusting him! He did not disappoint me, truly a man of his word with integrity and honor! Not to many people i can say that about! On the way home i noticed the console light was what i thought not working correctly and i was a little upset, i called and left a message, he returned my call within minutes and resolved the issue immediately as the light was set to engine RPM's and not to ambient lighting! his last words to me on the call verbatim " if you have any issues at all after the day you had today and the other dealer i will personally drive a loaner to your house and take your car to be fixed!" That to me is priceless and is the epitome of customer service! David Sajda earned my respect today in a matter of hours, something that usually could take a very long time! Might not mean much to anyone but it means a lot to me! Thank you David for all the hard work you did today to get me in that car today, i am beyond grateful and you will have me as a customer for a very long time! I look forward to many years as a customer and your service department gained 2 new customers today as my wife owns a Mini as well from your outstanding commitment to make my life a lot better today!! Regards Nic I

Nicholas Segretario

This past summer I leased my first MINI Paceman from New Country. Sam Herman and team were extremely helpful in finding the right MINI for me. I love these guys and couldn't be happier with my Paceman! I got the all four and it is solid in this winter weather. Since then I also had my first service appointment - great team there as well. This is how the car buying experience should be. Every time. Thanks guys - you rock!

Colin Trebilcock (TCT)

Corrine was amazing, she is extremely customer focused. The transaction was effortless, unlike experiences at other dealers. We are so excited about our 2nd new MINI! Highly recommend Corrine and the dealership!

Erik Osbroski

🌋🍊🏎💥💥💥 💯 I had a great experience buying a car here. Worked with Antonio directly from start to finish. Found them online, set an appointment to come in and the car was ready for me when I arrived. I was in and out of there and now enjoying my new-to-me F56 Cooper S (volcanic orange). :) thanks guys!!! …

Kate S

Only dealership to consider when shopping for a Mini - they have tons of inventory and a very fun/friendly showroom. Ask for Corrine Sisk in Sales - she is super helpful, quick to respond (even to an endless barrage of questions) and makes you laugh and feel at ease with the whole process. Also no games - very straight forward and honest. Great dealing with her!

steve george

I recently purchased a used mini Cooper S from new country mini and it was a joy to work with the people there. They are very knowledgeable and very friendly and everything was exactly as they described it. I am very happy with my purchase.

Pamela McLaurin

MINI Coopers with MAXI service! Out if the 6 area Mini dealers that the MiniUSA identified after building my dream car online, New Country Mini stood out over all of the rest. Salesperson Corrine called me, connected with me, gave me viable options over the phone, and made it an easy decision for me to drive 89 miles from Boston to Hartford to meet her and see what they had. Even in this time of Covid, I felt embraced. Corrine did it all! She even put her Business Manager hat on and drove to my house a couple of days later to sign the papers and will drive back to my house to pick up my trade-in and deliver my dream car: 2020 Mini Countryman S, All4, Iconic package upon which she, herself, applied the bonnet stripes! Who could ask for more?

Carlos Ramos

Great place to service your Mini, parts department is very knowledgeable and helpful. Besides you get to look at all the new minis and one old one named Basil. Also bought my second Mini from here. Knowledgeable sales staff and very helpful in trying to find my new Mini. Highly recommend New Country mini

Shannon Jeneral

I have to say that my husband and I are totally impressed with manager Brandon Small and his service crew. They explained everything that needed to be corrected before any service was done. Then they made sure that my mini was repaired and running perfectly before we came to pick it up. Honestly, it's running better than ever. They get 4 thumbs up from us.

Larry Moulthrop

Dave Sajda has sold us two Mini Countryman All4 vehicles, a used 2012 and a new 2021. He has always been informative and knowledgable about the vehicles and has been patient with our questions about our new hybrid All4. He doesn’t use any pressure and works to find the right car for our needs.

Shane Norton

Even though my wife and I decided to go with a Honda, Dave Sajda was a wonderful salesman. He even drove a vehicle to our home for my wife to test drive. He was incredibly communicative, wasn't pushy, and a pleasure to work with.

Bill Austin

As usual, I had a professional and pleasant experience at New Country Mini. It’s a long way for me to go for service as I live in Vermont, but it’s worth it, especially having access to a loaner while my car is being repaired.

Tara Spadola

Great service! Appreciate the convenience of valet service! Worked out perfectly. Thank you!

Natalie LaRocco

I’ve been going to New Country Mini since 2014 to service my mini’s. They go above and beyond to make sure my car is taken care of and in its best shape. Happy to be apart of their family.

Dexter Baxter

Phenominal experience all around!! First class salesmanship, from Corrine our sales woman to Chris our finance guy. Absolutely no pressure, extremely knowledgeable, friendly and accomodating all around. Answered all our questions even on their days off and always went the extra mile. Will definitely recommend to friends and family!

Laura Hanson

Love the personal touch from Ryan... Made it so easy to work thru scheduling when we can text each other. Love that. Car was beautiful and clean after the service, always makes me feel good.

Ken S

New Country Mini is the only local Mini Dealer and Service center. Their comfortable waiting area has complimentary coffee, water and snacks. The lounge has a large TV with cable and Netflix, as well as some highrise tables where you can work on your computer, read emails, or catch-up on a book. There is a wide variety of vehicles in the showroom, or Mini merchandise for you to browse through while you wait. They tend to push tires and still owe me parts I ordered and paid for.

Trevor Olson

Always treated like family! John Starr is an amazing member of your service department, went above and beyond!

Judy Palmieri

We had an awesome experience buying our 2021 mini cooper countryman oxford from our motoring advisor David Sajda!! He was so informative, easy to work with, and a sweet guy!

Paul Lavery

This buying experience was very easy with no pressure to buy . My salesperson Corrine was very helpful and her enthusiasm for mini’s in general was a big motivation for me to buy. I will certainly love driving this car and it will be babied

Juan Torres

I just the bought the mini cooper 2021 gp and I love it. They were so helpful, keeping me posted while I waited for it to come in. Dave sajda was a great salesman. I have dealt with him for a few years now and also the sales manager Sam was truly a help. Thank you all at new country mini

Felix III Soriano

I always wanted to have a mini. I purchased my first one at this dealership. David Sajda was very accomodating since day 1. Emailed me constantly answering all my questions and informing me about good deal minis with all the specs I needed. Ended up buying the slightly used mini countryman for a cheaper price that saved me a lot of money. The whole process of buying was smooth and I was done in a few hours. Never been happier. If you visit look for David Sajda.

Chris Rietsch

Wonderful service and updates during a tough time for new orders. Looking forward to motoring our 4th MINI for a long time!

Kathy Jacobson

My poor baby was in the shop for several weeks thru no fault of it's own. It had to be towed to the shop then pushed into the service bay. The techs spent countless hours testing, diagnosing, fixing then starting over to find ALL of the issues. Not just the ones that caused it to be towed in the first place. They kept me up to date thru the whole thing in a professional manner. They worked thru my extended warranty company and made sure I only paid what I really needed to. They went above and beyond!!!

Bernadette Giblin

Fabulous service team! Got a convertible as a loaner vehicle on a Sunny day and they had my car ready in just a couple of hours. Did I mention they’re fabulous ♥️♥️♥️

mark thompson

Stopped in for service,as usual,always impressed with the attitude,atmosphere and knowledge of the people at NEW COUNTRY MINI. Like stopping by just to see new models, always feel welcome just to look, makes coming in for service fun and quick. I have found myself comparing other dealerships to NEW COUNTRY and find none that comes close.

Colleen Bornstein

I highly recommend New Country Mini! I was looking for an electric mini and they got right back to me and helped me to get the car I wanted! It was a great experience to buy my new car from New Country Mini!

PHOENIX Rising

Ryan was helpful and patiently answered all my questions.

Nichole Reigins

Great experience with New Country Ryan my service advisor and the whole team was amazing!

Nikki Beppu

We were just looking today, wanted to test drive a few models to figure out what was best. The sales rep, David, was courteous and not pushy like some other dealerships we've been to. We definitely will be back when ready to buy.

Heather

Super happy with the level of service here, both when buying a new car (which I just did) or having work done on your Mini (which is when I started going here). Corrine Sisk was super to deal with, and found the perfect car for us.

Hannah Turci

Corrine understood my wants and needs equally throughout the entire process! I never felt pressured or mislead during all my dealings with each member of the staff at New Country MINI. This experience made purchasing my MINI as exciting as it should be, thank you!

Charlie Mastroberti

Awesome crew at new country MINI! It is the best car buying experience you could ever have. Would highly recommend them!

Jennifer Frank

Always a great experience at new country mini. They are patient in answering all your questions. And provided an early "heads up" for some expensive service items that will be needed in the next few months.

Gina R

Wonderful experience. David was a super helpful salesman and the finance guy was friendly, informative and NOT an aggressive upselling predator. All round great experience.

Jennifer Colon

Amazing service both John and Ryan are excellent. Squeezed me in to fix a flat tire and the service was completed quickly. Courteous, friendly, and professional.

Donna Buggie

Very nice place to do business . Rhiannon my sales person was very friendly and very knowledgeable on the car . Chris in financial did a great job with all the details . Very pleased with overall experience .

Mark 10boca

This is our 3rd Mini. The team from, sales, service to finance were friendly and professional. I would have given the dealership a "5" star rating, had it not been for the sales manager, who needs to take a course on interpersonal communication skills, or change careers where he doesn't have to interact with the public. Not someone I would want on my team. If the car wasn't a special order, I would have canceled the sale and gone elsewhere.

Duncan Webb

I just had an excellent experience purchasing a used MINI from New Country MINI. The sales team was responsive to my particular situation, and the transaction was handled smoothly and professionally.

Megan

Chris Thurston is absolutely amazing. He is so knowledgeable, extremely patient, and kind! Everyone there is always so sweet, and welcoming. I am thoroughly enjoying my new cooper, motor on! :) Thanks Chris and Mandi!!

C2C Consulting

We are now on our second Mini Countryman S All4.(Macie) Antonio made the sale extremely easy. He is a walking owners manual. The entire New Country team from Service to Finance treated us like we were old friends. We'll be back for our 3rd Mini Thanks New Country Mini!!!!!

Chad G.

Basic service visit, on-time, efficient process, no issues. Decent waiting area with WiFi and a spot to plug in a laptop if necessary. Update: same excellent experience, two years running.

Michelle Pope

Dave S. is the man to see at MINI. He was so patient, polite, and pleasant. I would work with and buy again through him. Great experience!

david soler

We were just "looking" when we visited New Country Mini a couple of weeks ago. We were "sold" by the attention and the service and purchased our new 2020 Mini during this visit. We look forward to continually be "Wow-ed" by the team there.

Joann Chauvin

Service advisor Ryan. M provided clear information on the repairs and timeline, very professional experience.

Shauna Raupach

We had a great experience with the service department. Ryan was very helpful.

Matthew Morabito

Amazing experience from Dave Sajda and the New Country team! They made the process of purchasing our new Mini seamless, low pressure, and delightful. We will difiently return to them again in the future!

harriette howard

This was my first visit since purchasing my mini. This was a 5 star visit thanks to brandon small and the gentlemen in parts and service. All the other staff that i encountered had a superior attitude in making my stay as comfortable as possible. Now i know why you have the name. Mini.

Mahesh Kumar Chinnappan

Great experience at the new country mini dealership... Marc is a fantastic guy to work with. Seamless experience. I will absolutely recommend new country mini to anyone who is looking for mini.

Hester Chang

I worked with Corrine. She was so amazing! Would highly recommend.

Brian Nicholas

The folks from Mini were absolutely fantastic in assisting my wife and I in Dec 2016. We needed to trade in our 2 cars (BMW & Mini) and downsize to 1 car to get a comfortable debt/income ratio and take a 3,000 mile road trip to relocate and start a new life in Cali. David Sajda was a terrific Motoring Advisor! He worked with finance to crunch the right numbers and get us what we wanted for our 2 trade ins, while helping us get into a beautiful and sporty 2016 Mini Cooper S. We couldn't have been any happier with our service. David was available via text/call to nail down the deal rapidly around Christmas vacation time. David, it was all greatly appreciated and truly helped us take the leap and roadtrip across america and start our new life in cali! Thank you David... Brian

Peggy Vershon

Went to purchase a extended warranty for my 2015 paceman. Chris was friendly and professional. Nice experience. Good experiences equal repeat customers.

Paul Mayrand

Justin and the finance Dept were great, got a great deal with no pressure. We highly recommend New Country for new or used cars and will definitely use the again!

Arlene Pocevic

Thank you to Jeff Marquis and all others from New Country for my new 2022 4 door! I’m in love with it.

Linda Varcas

Due to covid I had to drop off my vehicle. Scheduling was easy and the technician was great texting me as to what was going on . Car was ready on time. Easy pick up and drop off.

Beth Brett

Great service! Pleasant To work with. Very efficient. Did not keep we waiting Answered all my questions. Love my new car!!

scott miller

Great job getting me back on the road. Recommendation for new tires makes driving so much "fun" again. My Mini is riding like a new car again! Thanks

Laz Torti

Great experience, great people, great cars!

Beth Meyers-Zern

Ryan and Antonio always go above and beyond to provide exceptional service. I definitely recommend New Country Mini for your Mini service needs.

Rachel

My mini needed a brake service and an oil change. They were quick, helpful, and informative. The wake also want long, and even if it was there ou'd snacks, tv, and a work desk.

carole simons

Service was wonderful! I had a damaged tire that needed replacement and they were able to do it within hours and I had my car back.

carole mackenzie

Antonio was awesome. He knows what he is talking about- he's a Mini nerd- and couldn't have been more responsive or helpful. As always I am very pleased with the service and repairs.

Samantha Jaffery

Initially I had a hard time with the staff because of miscommunication but Antonio and the new manager Jerry more than made up for it. I would come back. In the end their tolerance and customer service skills trumped mistakes that were made.

Jorge McConnie-Saad

Ryan is excellent an excellent communicator. Marc is an outstanding salesman. Service technicians are prompt and thorough. The operation looks great.

Chioma Ogbejesi

I worked with Murray Mendro was a great sales agent. He was very friendly and funny. He made my experience of getting an X3 very enjoyable. I am very pleased with his service.

Miramanee Blackwell

Ryan in service is amazing. He really looked after me and took care of my mini. I would recommend anyone to come here. He went above and beyond for me.

N C

John was very good and knowledgeable answered all my questions. The service team did an awesome job in my car and I cannot thank you enough! Thank you mini John and service team!

Tatiana Fonseca

Excellent place to buy a car! Wonderful people who listen to their customers and don't push them on any one product. Also very efficient with getting you out the door once you do buy a car!

Jonah M

Super nice people! Attentive. Not pushy sales! Laid back. Great place. Service Dept: Ryan was very nice and helpful.

Jennifer Pratt

As always I love this place. They are professional, explain everything without pressure and are friendly. I went back to speak about options for a new lease. They made it so easy to turn my old lease in and get a new one.

Daria Collins

Great staff and a great experience! Service here is excellent! It’s always quick and pleasant. Plus, the video from your service person is super 🤩 fun. …

Terry Tierney

Car was completed when requested. Loaner was provided upon request and made available at the time requested. Check in and out was quick. Only criticism is technicians should leave the inside of the car as clean as they found it.

Julia Kaplan

Chris was the best sales man. Picked me out the perfect car and made it possible for me to take it home!!!!! Love my car. Great dealer.

Jim Nason

Courteous as usually. Fully explained the issue , the cure and what was done. Accomplished the goal of removing a function Undamaged part Intact . Ryan is an excellent service advisor

Marlon Taffe

Great customer service, implemented new methods to improve customer experience. Love the video overview of my service and the constant text communications on status.

Michelle Bosco

Jeffrey Marquis and his team made car buying easy and enjoyable. 10 stars out of 5. Thank you!!!

George Page

Ryan was great, clear, quick and concise information. Our car was ready at the expected time.

Alison Ciarlante

Had a great experience getting my Mini Cooper fixed. Explained everything and did a good job.

Harry Captain

Ryan in Service is a pro. He knows Mini and gives great advice and assistance that I can use to make decisions on the priority of which services and when.

Maria Silva

Excellent customer service, fast and reliable, I definitely value their devotion to the customer

Polly Chace

Staff is very efficient and courteous. The shuttle service is wonderful. My driver was friendly and professional. I highly recommend MINI!

Helene LaRoche

Good service, friendly staff.

Infini Nazario

Professional, honest dealership. Definitely the place to bring your Mini if you're having trouble figuring it out. They'll take care of you.

Kevin Arrojado

I had a great experience. The staff was super friendly and attentive. The only problem I had was wanting to buy another one due to their awesome inventory. Thanks for a great first experience!

Kentucky Mama

Had 2 check website first because my work hours R not 9-5. I called in spoke with Jeffrey. He cleared up some of my concerns so I made appointment.

Jon Hatch

Friendly and informative staff. Will use again

Linda Williams

Always keep me up to date with what's going on with my car. Also really like that they text so I can answer via text or call. Staff is friendly and take the time to answer questions and concerns.

Karen Leavitt

Ryan was very helpful, answered all of my questions. Kept me up to date on service and offered his advice when asked! Very happy with the service I got!!

Diana Yeisley

Great service! Friendly, helpful, good communication. Modern, high end service area. A nice touch with snacks and beverages. Comfy seating if waiting. Shuttle service was friendly and quick.

Douglas Arey

Great customer service! They kept in touch with me via text messages with updates on how the service was going, and even sent me a video of a problem they found to help me determine what I wanted done about it.

Anna Sogliuzzo

Just ordered my new mini. Rhiannon was awesome, she was knowledgeable and so patient over several visits while I figured out exactly what I wanted.

BCFerrari

New Country Mini is very responsive and professional. I had an issue and NDM got me in quickly and finished the job with no time inconvenience for me.

Terry Disipio

Had a great experience with buying my new MINI S. I had a price point in my head that I was comfortable with spending and they kept working with me until I was happy.

David Threlkeld

We had a smooth transaction and Tori who assisted us was excellent. Knowledgeable, efficient, responsive on top of being a vey nice person.

Jordan-Buell Hunt, LCSW

I worked with Dave Sajda who got me into my new Mini. He couldn't have made it easier! Thanks, Dave! You're awesome.

Tracy Crosby

Everything was explained clearly about the work I was having done. Getting a loaner is a time saver. Having my Mini washed is an added bonus!

Carol

I worked with Dave Sajda. He was very helpful and patient during the process. He found exactly what I wanted. Happy customer!

Morgan Mac

Amazing experience! Everyone was very communicative and kept me in the loop with each stepping stone in the car buying process!

Justin Sajda

Theres a salesman named Dave i dealt with in there, taller thin guy. Hes a solid guy, the only one i trusted, no BS. Happy with my purchase. Definitely go to him

Jennifer Tatro

Fantastic customer service. Always a pleasure to get my car service done. Everyone is always friendly and very helpful!!

Parker Bauman

Jason at New Country Mini was polite, personable and funny. He got me in and out quickly and made my wait painless.

Joanna Berger

Great experience! Wonderful people to work with, from sales to financing made my purchase effortless!! Highly recommend!!

Emily Mueller

Wonderful car buying experience. Russ Rubinow and New Country BMW made the process so easy! It was a real pleasure.

Gregg DiGennaro

Extraordinary service. Corrine and the whole team are terrific to work with from start to finish. They really go above and beyond!

James Davis

Hav'nt stopped at N.C. Mini yet, I really don't know why, I really like Mini's, I'v driven one, and man do thay run good, maybe I will get by during the holidays and test drive a new one..

Patricia Hinkley

Antonio is one of the most helpful salesmen I've ever dealt with. He's polite , knowledgeable and patient. Thanks Tony for a pleasant experience. 😀 …

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