Reviews of New Country Mercedes-Benz. (Car Dealer) in Hartford (Connecticut).

New Country Mercedes-Benz

859 Reviews

330 Comments

Car dealer

Mercedes-Benz dealer

1 Weston St, Hartford, CT 06120, United States

Description

Information of New Country Mercedes-Benz, Car dealer in Hartford (Connecticut)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of New Country Mercedes-Benz

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Reviews of New Country Mercedes-Benz

Norma Jean

Daniel Asare was extremely professional and personable. Fantastic sales consultant!! He was thorough and transparent. We enjoyed working with him and highly recommend him. When you go to New Country Mercedes in Hartford, be sure to ask for Daniel. It was a pleasure doing business with him. We love our new SUV. 👍🙌🥳 💯 …

margaret nyarko

Daniel Asare, was outstanding sales person. He took his time with me explained all the process gave me a fair deal. I will recommend him to anyone who is in the market for a new or preowned vehicle, the entire stuff, including the finance department all went above, and beyond. Abu Jamil went over all my paperwork, and finance options. Once again, I will recommend New Country Mecedes and Daniel Asare to all my friends and family.

skholandi

I’d like to say I’m BEYOND satisfied with my experience because of Mirela! She helped me find the car of my dreams and made sure I knew every detail about the car before purchasing, was extremely helpful throughout the whole purchasing process and assured I knew how to use the car before driving off. She really went out of her way to make sure I was satisfied, she stayed even past her scheduled work day on Saturday ON HER BIRTHDAY to help me complete the purchasing process. She allowed me to test drive multiple cars and get the feel of each car till we found the one I liked. She was extremely honest and very humbled, I don’t think I would have been this satisfied if I didn’t go through her.

Gregory Sachok

My interactions with New Country Mercedes-Benz have always been pleasant and enjoyable, since my first transaction in 2006. Over the years, I've always felt at home when visiting the showroom, or dropping my vehicle off for service. When Steve Dunham, the General Manager was hired, he personally elevated my positive mindset of New Country Mercedes-Benz exponentially. Steve possesses the ability to operate efficiently and more importantly, effectively. At such a high volume dealership, these traits speak volumes in regard to his hard work, determination and composed demeanor. In my book, Steve is an indispensable, vital asset to New Country. The sales process at New Country, under the direction of Steve, has always been quick, painless and professional. Communication is always clear and concise, which is paramount when purchasing a vehicle. The final prices are always as negotiated, with no last minute surprises or gray areas. I would highly recommend any potential buyer to visit New Country Mercedes-Benz. I've referred several family members, friends & co-workers over the years. They have all been equally as pleased with the environment and purchasing experience.

Sharon Cessario

I leased a new C300 and I love it. Steve, general manager and Nick, sales advisor were great to work with. I recently went to the service department to ask about an apple car play glitch. John Moore was so helpful and figured out what was wrong. He also offered to take my car through the car wash. Overall I’m very happy with the overall experience.

Moon Cheol Kim

Very impressed with their services. Visited the service center for a battery issue on my car. Reservation was quick and easy to set up an appointment in two days. Staff was welcoming at arrival. Advisor was professional and knowledgeable to explain what they would do for the visit and how to communicate for the progress of service work. I was updatted twice in about 2 hours with a detailed video and a progress report. A proper resolution was provided on the same day, with application of any recalls. A further guidance about future maintenanace schedule was also provided. Very satisfied and highly recommend.

William Conant

The experience was great with New Country Mercedes. Steve and his sales team are hand down top notch. Bernard is so knowledgeable, he really knew all the features of our new SUV. He walked through the car from outside to inside and did not skip a beat. I highly recommend getting your next car from Steve and his sales team.

Rocco Cimino

New Country Mercedes provided me with quality service. John Di Stefano and Brenda Sostre were incredibly helpful in answering all my inquires, and finding the best solutions for my service. My experience here was nothing but positive, the wait time was minimal, and my car is driving great. I highly recommend them for your service!

Lissette DiMarco

I went in because my car was making a loud sound, and I immediately got helped by Brenda, she called a professional mechanic to drive around with me to figure out the noise, and within minutes he knew what was wrong, he told me no worries it would take a few minutes to fix…I was also able to get my vehicle serviced which was due. I waited at their beautiful launch having free refreshments and snacks while being entertained watching the news. Brenda made it all happen, thank you so much for your outstanding service 😁 Everyone is extremely friendly and respectful. I highly recommend New Country Mercedes-Benz in Hartford, CT

L Morhardt

Best experience I've ever had with the dealership, and the problem began when I took the SUV to a local garage to get a new battery. That precipitated a check engine light that neither they nor two other import specialty garages could rectify. I finally broke down, called the dealer, confessed to the battery debauchle, and made an appointment. They were great, fixed the issue, and didn't even speak badly about the original garage. ...so while I was hoping to find a garage closer to me to maybe take care of some "simple?" things, this has shown that it's just not worth it.

Cyril Chou

Bought a few cars with New Country. Always a pleasant experience. My sale this time around was Mercedes with Michael Nwachukwu - very accommodating and easy to deal with. 10/10 would recommend and will be returning soon for my next!

Sebastian Lee (SebImagery)

Experience was an absolute pleasure. Having dealt with many dealerships all over the east coast the last few months while shopping a car, New Country was fantastic. Chris Rueli is one of the most professional salesmen I’ve ever had the pleasure of dealing with. Highly recommend!

Saintil Eragene

I like to service my car at New Country and work with my excellent Advisor named Ashley Hassen. She’s the best on the field. She listened to you and take care of you very well. She’s very professional. Therefore, I gladly recommend her to anyone who’s looking for a trusted advisor there. You’ll be glad to pick up her. She’s amazing, knowledgeable and honest. She’s the best.

eliza cahill

I was looking for an affordable, safe, reliable vehicle for the better part of a year when I happened upon New Country Mercedes. Daniel Asare was kind, helpful, and informative about the vehicle I had my eyes set on. The process was new to me, but Daniel helped and kept me informed step by step. Between the sales department, service department, and financial services, the service was superior across the board. I could not have asked for a better experience or a better vehicle. I look forward to coming back here for my next purchase. Thank you again Daniel!

John Anderson

The staff are very knowledgeable and friendly. Service takes a while because of the detail. But they have done good work each time. I would like to be able to book a rental car when I go online for the appointment. Other than that, everything went well.

Tom Tussing

John, your service guy was great. Give him a raise. What was disappointed me was this: the car I bought from you was my first Mercedes. I had figured it was a top quality car. The four cars I only before that were all Toyotas, I put over 150,000 miles on each and I never had to put one dollar out for them other than normal maintenance. So when I brought my Mercedes in for an oil change at 70,000 miles and found out there was over $4000 worth of repairs needed on it, it made me wonder if buying another one is a smart move

Jonnie G

Best experience I’ve ever had at a dealership, all round fantastic! I met a young man named Marius, who was extremely kind, pointed me In the right direction, and made sure I got the help I needed! This is why I can confidently say Mercedes is best!

Vishal Kochar

Just recently purchased a new Mercedes. My wife also just recently purchased a Mercedes as well. We worked with Mirela and she was fantastic! She made the whole process as smooth and painless as possible. She also helped us get a great deal. Highly recommend Mirela and would work with her again in the future!!

Samantha Litell

My whole experience with them has been wonderful. I didn't buy a Mercedes, I bought a used Honda from them and I was still treated like I was buying a Mercedes. I can't say enough about how accommodating and wonderful every one here has been. Especially the sales associate Ryan, he went above and beyond in every way!

Nicole Sadhu

This was a great experience, Ryan M helped me out to finance my C300. He answered all my questions in a timely manner and he was super nice overall. The customer service throughout the entire store was great. I loved the experience I had.

Stephen Hammer

Best car buying experience of my life. No pressure. Mirela Dunn made the process very easy. I bought a used vehicle. The day I picked up the vehicle all paperwork was ready, vehicle was in great shape, plates were mounted and I was out of the dealership in under a half an hour.

Jenny Kang

Went in for an oil change however one of the cars peaked my interest. Jonathan Nieves was great at helping me trade my old car for a 2023! Highly recommend.

Joseph Russo

We met Chris Rueli at 430 and walked out with a brand new GLE by 8pm. He was great. He knew all the bells and whistles of the car and answered all of our questions. The finance team was great as well. Highly recommend Chris and team!

Kelly Huynh

I would recommend anyone come to the country Mercedes benz of Hartford Connecticut , they are beautiful really care for a customer in-service. Jonathan karimi and Chris. are great. they work hard to improve customer and they do care for customer I bought 2023GLEAMG 53. I drove for 6000 miles and the front tire make noise , as low speed. no question general manager Stephen and Chris sales manager order a brand new two front tire for me. they cost about 1500$ and it's free. , that's show me how they care and take care customer also General manager Stephen and Chris sales manager General manager Steven and Chris sale manager. they are great. and really working with you to get the best results , they do care for customer, Please please anyone if need new Mercedes this is the best dealer to shop. and Service, don't even go to North Haven mercedes they are terrible. me and my brother-in-law came to mercedes' of north haven to buy 2 cars Already ,we didn't like it from sale to service are bad , please anyone if need new car come to new country Mercedes of Hartford. , anyone would love it

MagicMike Kelley

Every single time I have been to New Country, be it for service or purchase, I am always kindly greeted, not harassed and provided with the service I am looking for. Honest, direct, quick and an amazing facility to boot. If you're looking for a no nonsense dealership, you found it.

John Kana

New Country Mercedes-Benz is the only dealer we would choose. They are very pleasant, reliable, & accommodating. Service there is outstanding. We have been dealing with our salesperson, Nelson Daswani, for many years & as far as we are concerned he is the best. We definitely recommend New Country Mercedes-Benz for all your needs.

Property Preservation

I can not say enough at Steve Dunham and his entire staff at New Country. From sales to finance, to service. Outstanding. No pushing, incredible knowledge of vehicles, you are made to feel like you are the only one purchasing a vehicle, so special. I would not dream of going to any other dealership. Kathleen Haugh

Rafael Lozano

I’ve been going to New Country Mercedes in Hartford for a number of years now and I have to say that they are great! Triston and Brenda and the rest of service staff , technicians and general staff are very attentive and have your best interest in play. I would definitely recommend and I have because of the wonderful service here.

Gina Gallagher

I have gotten to know Ashley and the others at New Country and have been completely satisfied with the way they have handled all my problems. I appreciate the videos from the mechanics and their assessment of what needs to be done. Everything is discussed prior to any work and pricing is very straight forward.

susan chamberland

Always a pleasure to be taken such good care of! Very professional from start to finish. Courtesy car available if needed. Video reports on the status of your vehicle. And Brenda is the highlight of our visit every single time!!! 👍👍 …

Jean Poulin

Abdul Awed was extremely professional & helpful. When it was time to pick up car eventhough it was a used car he made sure it looked great. Would buy another vehicle from him.

Emery Salesky

They didn’t keep me updated until I made a fuss. No returned texts or calls! Their prices are exorbitant. They gave me two prices for the same repair $500 apart. The work was done properly though.

Chris Quimby

I’ve had a relationship with New Country for a decade as they are a high quality and service focused company. Mirela Dunn has been a phenomenal and high integrity sales partner at every step along the way over the years, highly recommended!

S. K. Clark

Very well run dealership, smooth transaction. Worked with Michael Nwachukwu who was honest, fair, and knowledgeable. He made the process very easy and enjoyable. Well done! Thank you!

Cynthia Shahen

The service department was fabulous - easy to make the appointment, the loaner car was available right away, the call to tell me my car was ready was delightful, AND my issue was totally resolved.

Nori Duroseau

Overall great experience! Ashley Hadden was so professional and helpful! She made my experience a thousand times easier. Great service, would definitely recommend!

Souvik Mukherjee

I would like to give a five star rating and a shout out to Robert (Bob) Denapoli!! Such a huble person, always listens to the problem and very much customer obsessed!! I had been to the service depertment a few times and everytime it has been an awesome experience!! Such knowledgable person is a true asset of this dealership!!

David Kuttler

Everything was easy and complete. Was in and out in 1.5 hours on a new car pick up and exchange. All went very well. Chris was good to deal with and remembered the important items I was interested in.

Christopher DiPasquale

Best car buying experience I ever had. Everyone very attentive. Worked with Michael Nwachukwu in sales who was a pleasure to deal with.

Krittiya Clark

We drove 200 miles and we never regretted it. It was an excellent buying experience with Michael Nwachukwu. He was friendly and honest. Thanks New Country Mercedes-Benz and Michael Nwachukwu.

Miyah Anderson

Just got my Girl serviced today and it was a great first time experience since getting my car this summer. A huge thank you to Jonathan for making the experience great! :)

Kate Andersen

Service is fine. Staff is polite. The annual Plan A or Plan B seems to be a money maker for MBenz, not clear how the customer benefits.

Ariel Keiser

Steve Dunham and Mirela were amazing throughout our whole process of placing the order of our car and accepting delivery. We have leased our cars through them for many years!

taneika daley

After making a purchase like this it can be a bit scary and pricey, but my appointed advisor made me feel really comfortable when getting my car serviced

Michael Hennessy

Jonathan Karimi consistently exceeds expectations, knowledgeable, efficient, trustworthy advise and timely communication regarding success or any unforeseen challenges. Simply the best.

alfredo rivera

Chris rueli was awesome he went far and beyond to satisfy myself and my wife for the purchase for my daughter which she is in the military in the navy she is only 23 years old and this is her first car chris did everything to make sure it's a done deal you guys at new country mercedes should be proud to have him!!!

Debra Nelson

Even though my husband took my car for services Jonathan kept me informed through videos what service he was doing to my car. I appreciated all the updates that he sent me. Thanks a million!!!

John Shell

Wow. I had a guy named John Moore get my vehicle in for service recall. He did an excellent job with superior customer service and going the extra mile to get me in a loaner. He recommended I get my wheels redone which came out beautiful and what other repairs my car needed. He does things the old fashioned way, putting the customer first. I appreciate your hard work John and I hope Mercedes does as well with a promotion or a raise. Thanks again.

Daniel Reilly

Extremely professional, accommodating, knowledgeable, thorough, communicative and with a positive solutions based focus. Really impressed as this was the first time I used this particular Mercedes center.

Julie Okie

This business is awesome. The manager Joe went above and beyond helping us find exactly what we were looking for and our daughter now has a safer vehicle so we have less stress when she goes to work. Our salesman was very kind as well. Great atmosphere, too bad every car dealership isn’t like this!!! Another dealership actually dropped the f bomb at us directly when we asked for what was advertised. Other professional business people could take a lesson from this dealership owner. Thanks so much for helping us get what we asked for.

Sylvia Ofori-Boadu

Joe (Mgr) was hospitable & my sales rep Mike N. made my purchase a great one. He was super patient & answered all my questions. They both are very knowledgeable abt the Mercedes brand.

Call and Company

Christopher Langley has 30+ years with MB and is the only person I deal with. He is a one of a kind and a total professional. If your in the market for a MB anytime - call Christopher!

Walter Mccree

John Moore, my Service Advisor, was knowledgeable, professional, and courteous in handling my service request. He is excellent!

Cam Daitch

Marius was a very helpful and kind person who went above and beyond to gain his customers satisfaction, and he sure did!

Marvin Michel

Great experience over here at Mercedes-Benz of Hartford!! Chris R. and the staff made my purchase nice and easy. #1 in Connecticut!

Stephan Wolfert

Been twice and so far, two of the best Sprinter service experiences we’ve had in five years and that’s against providers in 8 stares and twice as many cities. One service was an emergency and they saw us even though they were slammed and we had never been there before. We were so impressed that we made our next appointment with them. 5 stars: Curtesy, speed, and service. Thank you Bob, techs and (I apologize I didn’t write down her name) the Woman service rep. Going back

Lisa D

Service department is wonderful, I would give them 5 stars. Sales was surprisingly a 1. They were my first stop when looking to upgrade, altho the salesmen was very nice he blatantly lied. He told me Mercedes as a company will add $5000 on top of msrp on any vehicle I purchase if I don't finance with them. He told me this was across the board with all dealers. He said this in front of 2 other employees who agreed. A week later I went to 2 other Mercedes dealers and found out that is not the case at all...only Hartford does this.

frank Dicioccio

Looking for a part for 2003 Benz no one even knew what I was talking about except young lady at New County. She was very helpful.

Avinash Sajja

It was a great experience with New Country Mercedes-Benz, Cherif and Nelson were so helpful in finding a new car for us. It was beyond a pleasure to buy my new GLE from them and this dealership. I have been completely impressed and satisfied with every aspect of the service at New Country Motors and I couldn't have asked for a better experience!

Admir Music

I've been getting my SUV serviced at New Country Motors for the last 5 years. My overall experience has been very positive. Stuart (service advisor) goes above and beyond on every occasion to understand and resolve my issues. The rest of the staff is very friendly and the company maintains a high level of excellence to represent the brand identity.

Chung Foster

I took my car in for a battery replacement. During the initial inspection, the technician found an oil leak in the engine and was able to repair it before it would've become a big problem. They really took their time to fix it and to ensure it was fixed right. I was really impressed with their attention to detail and care. Jonathan was the service advisor and helped get the oil leak repair covered under warranty. He sent me updates and videos of the car to keep me informed throughout the process. I am so glad I took my car to this dealership and will trust them with future service needs.

Brand new

Jonathan at Mercedes and his service team is simply the best. The mechanics are very knowledgeable and very polite. Jonathan help ease my anxiety and explained every service detail. My mechanic did the same with a video link presentation of vehicle needs. This is the best place to get you Mercedes service. Thank you team for all your assistance!!!!

Amber Works

We had a very positive experience with the service department. Our service dept consultant Ashley kept us updated via text messages, a phone call and then she even followed up after we picked up our vehicle to make sure everything was satisfactory. We will be back for service and who knows, maybe even a new ride! Thanks Ashley for the great care!

emily sharoh

My husband and I have purchased multiple cars from this dealership as we are going on our 4th car now. Joe Sajda is our go to guy and has given us exceptional service each and every time. He goes above and beyond to make sure our needs are met. 10/10 would recommend!

Sean Bello

Chris was very friendly and made the buying process very straightforward. This was my second purchase with New Country.

hasudin siljkovic

I always had good experience at new country mercedes,advisors are friendly and its very cool environment coffie is the best in the world and they have snacks which is pretty cool

Colette Poole

Not just luxury cars...luxurious service as well! Happy with my purchase :) look for Michael in sales and Abu in services!

Mikayla Saunders

I recently bought a pre-owned vehicle from New Country Mercedes, and it was one of the best buying experiences we've ever had. We worked with Joe Sajda and Dean DiBella, and they truly made us feel like we were working with family. They were extremely attentive to what we needed from a vehicle, and were very professional with a close follow up to make sure everything was going well. The car itself is extremely roomy, and is exactly what we wanted. Our only problem now, is that we can't keep our daughter out of the car!

Althea Seal

Chris was great! He was able to get me in even though I showed up on the wrong day for my appointment.

Renu Dadlani

The service team was great to work with. They were super responsive and attentive to our needs!

Travis Thompson

Ashley did a great job answering questions and making sure I got my service completed in a timely manor.

Geoff Martin

The Service Department is second to none. I've been working with Jonathan 2012 and have had nothing but a great experience. He truly epitomizes the Mercedes Benz experience, going above and beyond the norm. They treat my cars like they’re their own. I’m very particular and the quality of the work is top notch. I’m always up to date with the status of my repairs and my vehicles are in and out as quick as can be. I'd recommend New Country Motor Cars to anyone. Keep up the great work.

A M

Went down to New Country Mercedes to have them work on my car, and it was a great experience. The service was great thanks to Jonathan and I got the car back quick. 10/10 recommend.

JAHSIGN Muzic

Great customer support k and mike will make you happy one of the bst deals

ned odonovan

Big shout-out to Ashley H. in Service. Hands-down the best customer experience.

Michael Hakim

Jonathan Karimi was very kind and helpful when I had an issue with my tires recently. He went out of his way to provide me with the best service and explained the issue my car had to me in detail, to ensure I was aware of what was going on. I would highly recommend Jonathan and this New Country Mercedes Benz dealership to anyone in the future!

Geoff DesRosiers

Jonathan Karimi has been very helpful with issues that arose with my car that I bought from this dealer a few months ago. He has been very straight forward in regards to communication, and although the issue has taken awhile I feel like I have been informed throughout the whole process. I would definitely recommend him to someone else if they needed service at New County Mercedes-Benz of Hartford!!

Libby Gallant

My service experience with Jonathan Karimi went very smooth.... Jonathan kept in communication with texts throughout the day. He responded to texts quickly. There was an incentive in place for 4 tires which made the price very competitive. Since the car was there overnight i recieved a courtesy car making this process seemless. highly recommend

Donglin Jia (Kevin)

Jonathan Karimi is very pleasant to work with. I asked a couple of questions regarding my car via email. He did his research and replied quickly with details and explanation. I can feel he paid attentions to customers' needs. Because of his professionalism and his great attitude, I am going to bring my in for services at New Country Mercedes-Benz. Keep up the great work Jonathan!

Michael Hepple

My service advisor was Jonathan Karimi. Jonathan was the most helpful and knowledgeable representative I've ever met in my life. My car was returned in better condition than when I dropped it off. If I could give 100 stars I would. Jonathan thanks again.. legend!!

Bob Danek

John Moore did an excellent job handling the service of my Sprinter, which had a recall done and a repair of a major problem. He communicated well throughout the service process and the truck runs great now.

Sameer “Sam” Vasandani

We recently bought our GLC300 and our salesperson was Chris Rueli. He was very helpful and answered all our questions. At the last moment we had to change our delivery to no-contact for COVID in the family. He accommodated that too. The transaction was very efficient and everything went smoothly.

Kyle Reed

I highly recommend Jonathan Karimi in the service department! He went above and beyond while my vehicle was being serviced. He even assisted me with the sales team. I will always have my vehicle serviced at New Country because of his honesty and flexibility. If you can, ask for Jonathan to be your service provider, because you won’t be disappointed!

michael green

We have a Sprinter RV and I was leery about taking to a dealer having had bad experiences. When I brought it in for service I worked with Jonathon K., what a great experience! He was very professional, knowledgeable and a pleasure to work with… we had to leave it as parts were needed and he took care to keep us updated on work progress. I didn’t hesitate to bring back in again when there was a recall on one of the vehicle systems and again Jonathon came thru with exceptional service. I would highly recommend New Country and especially Jonathon K.!

Henry Umeana

Avneesh help me setup my Bluetooth of my E550 with utmost quickness

PhoenixFlare1

I bought a used car from Joe Saijda. My experience at this dealership was excellent. Professional with a touch of humor. Their cars are high quality, staff easily likable. Joe Saijda is definitely the go-to guy! He goes above & beyond.

Kara Lewis

I brought my car to new Country Motor for repairs. From the moment I entered the dealership I was greeted with pleasantry. My Service Advisor Johnathan K was a breathe of fresh air when it came to customer service, advocacy, and general concern for his customer. I have an extended warranty through a third party and Johnathan made the process seamless despite him and his technician facing scrutiny and disrespect. I would recommend this dealership for anyone looking to have work done on their car. You will be treated with respect and dignity every step of the way. I am thankful for Jonathan and his entire team at new Country Motors. I am a very satisfied and grateful continuous customer.

Mike Conroy

Great service. Sammy Cruz is the best. Professional, caring and solid advise.

Honestly_T Always

Jonathan was great to work with. He kept me up to date with the maintenance of my car and made sure I didn’t feel rushed. He went over the terms of my warranty to make sure I knew what would be covered in my service. Thanks Jonathan look forward to working with you again.

Semije Spahiu

Purchased a car there for my daughter was very pleased with the whole experience. Also my daughter had a problem with her tire and joe helped her out. He was very professional and finished the job. So thank you Joe and staff at new country. Highly recommend!

mirza baig

Truly a updated service style and very professional staff members. All I did show up to service line I was approached by service member I described my s550 MB issues by the time I reach to service counter all info was already there and rest of the day i was kept notified by video clips as my car going through steps I mean what more I can ask.i highly recommend NEW COUNTRY Mercedes Benz

Avneesh Naran

Ashley Hadden always provides excellent service, highly recommend seeing her for all your service needs!

Raquel Rivera

I had terrible experiences in the past until I met Jonathan Karimi. Best Service agent in Hartford. He wasn’t even my service agent and took the initiative to take care of me with a tremendous sense of urgency and professionalism. Thank you Jonathan for a wonderful experience.

Chris Derrick

Jonathan Karimi is the best …always looks out for my best interest. Customer for life …

Kojo Timing

The lady who assisted me did a great job I forgot her name but I’m sure it’s on record who assisted me

Joe Stimac

Jonathan Karimi was exceptional. He helped get my car evaluated quickly, explained the problem in detail and handled all of the items I need to get my car serviced. Superb experience.

keviette osborne

Overall Experience was Great !!! Everyone was friendly especially my service advisor Jonathan who kept me informed about my vehicle. Will deff bring car back for any service issues I may have with my vehicle.

Maria Rivera

My apt. went well. Brenda the advisor did thorough job.

Holly “Mighty Chunk”

The service at New Country MB is exemplary. Jonathan Karimi is especially professional, knowledgeable, informative, accessible, and kind. He deserves a promotion and a substantive raise. From complex repairs to a basic oil change, he has been super helpful and I am glad and grateful for his explanations of how my car works and what it needs next. He has exceeded our expectations, consistently going above and beyond. I love my current station wagon but when I need another car, I will return to New Country Mercedes Benz.

Santos Borges

It is a very friendly atmosphere and they have free coffee and water and drinks of soda

Jeremy Bucchi

My car was recently brought in for some major repairs. My experience with my service advisor Jonathan K was exceptional. During the entire 3-week process, Jonathan kept me in the loop with multiple updates a day, ensuring I knew what was happening with my car and when I could expect it to be ready. If you're heading to New Country Mercedes to service your car, ask for Jonathan, there's no one better.

Steven Vera

Jonathan was terrific. Service was done timely and waiting area was impeccable! Thanks!

Seth Budkofsky

My E300 sedan was recently repaired at new country Mercedes’ because enormous amounts of rain and flooding the CT area got from the hurricanes aftermath. My engine was hydrolocked because of water intake and some of the car interior was flooded. I had it towed to there dealership for an extensive repair! Which included new engine, starter and alternator and some carpeting and fuse boxes and wiring and connecters. I was very nervous about the car going through such a big repair but the service director John Distefano guaranteed the car would come back to me perfect! New Country Mercedes DELIVERED 100% the car was repaired quickly and everything was PERFECT when I got it back! My service experience was excellent! I personally thank everyone involved in the project! Bob Dinapoli my service advisor! John distefano the service director! Dee the mechanic! The shop foreman Tony! Unbelievable job! I will continue to use New Country for all new service needs!! Thank you guys so much!

Olivia Campbell

I enjoyed my entire experience at New Country. Michael N. guided me through the whole process, answered all my questions, and checked in with me between my first visit to the dealership and the time I bought the car. He made sure I knew everything I needed to know about the available vehicle options, and he took the time to familiarize me with the features of my GLA. Abu worked with me on figuring out a reasonable payment plan and turned my purchase into a party! I'm glad to have worked with them!

Matthew Holmes

Everything about this dealership is fantastic. From the moment my wife and I walked in the doors of New Country Mercedes-Benz the level of customer service was exceptional. Our sales and leasing consultant Cameron was knowledgeable and responsive to our needs, helping us find exactly what made the most sense for us. The business manager Abu was efficient, fair, has a great sense of humor, and made sure that we left with the best possible deal in place. The quality of the cars speaks for itself. Anyone even considering getting into a new car needs to head directly to New Country Mercedes-Benz, they will take care of you!

Andrew Talenda

We had a great experience working with Nick Provera on the purchase of our Certified Pre Owned C300. We located the vehicle online while on vacation out of the area. We called to inquire and got connected with Nick. He was able to provide some additional info about the vehicle, took our deposit over the phone, and got to work from there. We had already gotten an approval from our bank ahead of time, so this really helped move the process along. When we got back into town the following week, the vehicle was ready and waiting for us. We only had to sign our paperwork and we were on our way back home. It was a very fast process, thanks to Nick working our deal over the phone and email while we were out of the area. After doing some research and watching the prices of CPO C300s, it seems that we got a really terrific price on our vehicle as well. I would not hesitate to return to New Country in the future to purchase a vehicle. We have since made a visit to their service department for some minor interior noise complaints. They were quick to resolve them and provide us a loaner vehicle while our C300 was being repaired. Overall, I would not hesitate to return to New Country for service or the purchase of a new MB - even though it's an hour from our house in MA.

John Scanlon

Excellent sales and service. Our family has now purchased 5 cars over the years for our business and personal use. We are always treated extremely well by everyone at New Country. The service manager is accommodating with all questions and concerns. We are always given a loaner with no problem as well. The general manager is very professional and ensures that everything from the purchase to all service needs are taken care of. A great dealership to work with.

Kiria Gonzalez

For Vehicle Service:Great communication & they even have a shuttle that can pick you up

Kenroy Burrell

Excellent costomer service, i was surprised when i got my vehicle it was so clean.

Zack Metzger

My experience at New Country Mercedes-Benz was the best at any dealership I've been to. The salesperson I was working with was great at his job: he listened, presented me with the car I was looking for, let me know about pricing, functionality, warranty and any other information I needed. Great snack/refreshment area, too! I couldn't have asked for a better experience! Thanks, Amr!

Joann de Araujo

This is the best car buying experience I've ever had. Chris and his manager were incredibly attentive. From the moment I called ,I could tell that Chris was knowledgeable, and he asked me all the right questions, he heard me 100%. Chris is a consummate professional. There was no haggling, and no pressure, just a smart run environment, full of kind people, that just wat to help you, and deliver a positive experience. I would highly reccomend Chris, and New Country Mercedes! 5 STARS 🌟

Daniel F Donahue

Great experience as usual. Brenda does a great job Thank you

Justin P

Just picked up my new E400 Coupe from this location. Mirela was great to work with and took care of everything seamlessly. I had inquired about the car on Monday and scheduled to pick it up the following Saturday when I was able to make the drive to CT. All the paperwork was ready when I got there and the whole process took about a half hour. Todd was great at explaining the details of the paperwork and made sure we understood everything correctly. Would definitely recommend this dealership if you are in the CT area and are looking for a Mercedes. Couldn’t be happier with my purchase!

Jose Rosado

Very professional staff ,Costumer service is excellent, I went to get my benz suv service and was very fast

Nazeer Butt

Our sales experience with New Country Mercedes was wonderful. We bought the 2020 GLE and had a smooth transaction from quote to signing the lease. No surprises. Very happy with the professionalism of the sales and finance team. This is one of my several purchases with this dealership and will not be the last one.

michael parnagian

This review is a bit late, but better late than never. Purchased a 2018 E400 coupe from Nelson at New Country Mercedes and I must say he was exceptionally courteous and well informative on the Mercedes vehicles. His professionalism was top notch without any undue pressure to purchase the vehicle. The entire staff at New Country continues to exude the same professionalism from the moment you enter the dealership to the Service Department. This is reflective of the ownership's desire to be "The Best or Nothing". I would not hesitate to visit Nelson at New Country to purchase another Mercedes!

Jocelyn Vincent

My experience was phenomenal, always fantastic service at New Country Mercedes-Benz Service Department, especially Sammy Cruz my service representative. He is the best, always takes care of my concerns, keeps me informed of the work that needs to be performed of my vehicle in a timely fashion, and my vehicle is always returned back to me clean and beautiful as ever! My technician Dee, he is also fantastic, going over my vehicle with me thoroughly and helping me understand what exactly is wrong with the vehicle. The staff here goes above and beyond for overall customer satisfaction!

Jason Genga

The customer service at this dealership goes beyond exceptional. They truly take care of their customers and strive for perfection. I highly recommend New Country Mercedes whether you’re shopping for a new car, used car or service. They will go above and beyond your expectations!

Ja Kr

Overall this has been a very good long term experience working with new country ( our initial purchase experience dates back about 3 or 4 years). We worked with Dean to purchase the car, who was both friendly and knowledgeable about the car itself, which is not something we've always experienced when buying cars in the past. We've had the car serviced several times at the dealership, the communications from the service department have always been clear, and we've been kept up to date about anything regarding the car while it's in for service. We definitely feel this dealership has earned a 5-star rating, for straightforward sales practices, and excellent service from the service department.

Lisa Mangs

I recently had a great experience working with Michael - he was very personable, informative and worked to make my experience as great as possible. As a woman, I really appreciated his approach as I felt very comfortable purchasing my vehicle from him. No games whatsoever - just a very happy customer! Thanks Michael & team.

Travel Gal6979

I'm a new Mercedes car owner through New Country Motor Cars. Brought my car in for servicing last week for the first time. What a great experience. All the Service Department folks were so helpful and nice. Customer Service was beyond exemplary. My car was washed & vacuumed as part of the service, and I didn't have to worry about filling the gas tank for the loaner before returning! Very convenient!!!

peter

Spent $1017 to fix an crankcase position sensor. Brought my mercedes home on a Saturday. Next day it had a dead battery and brake lights stuck on. Called and left message to ask questions on Sunday. No call back Monday. Called again Tuesday morning left another message. Nothing. Called Wednesday and left message for service director. Finally got a call back Thurs night. Nice man, seeeeemed like he was sincere when he was apologizing but just didn't make me feel that my business was valued. I guess $1017 doesn't warrant that great customer service.

Lona Barone

Steve & John Thank you for always making my experience with New Country Mercedes-Benz nothing but the BEST!!! Both of you and your staff define Excellent service and professionalism. I love working with Ashley. She is sweet and right on top of everything. She is just GREAT to work with. You have made the past 3 years a positive experience. Lona Barone

Mark Elty

I want to Thank Bob and John in the service department for taking great care of my son’s car which needed a major repair. I really appreciated in particular,their attention to detail,prompt and thorough communication through the whole process,along with the “job” getting done right.

Jill Goldberg

Jonathan in Service is awesome! He was extremely helpful, informative, and made my service easy. He & Stuart have helped me tremendously & have demonstrated the VAST improvement in the service department.

Sarah Gore

Great experience at New Country Mercedes. Steve the Manager was Awesome. Paul In sales served me great customer service, very attentive to my needs in a vehicle. World class experience all associates were pleasant, very knowledgeable about the cars and very personable. I will be sticking with Mercedes from now on!

Ash Jay

I can’t say enough nice things about Ashley Bouchotte!!! She is truly a life saver, and an asset to the company. If you need service in the area see her, the best of the best.

Mark Grabowski

First time as a client. Dropped my 320CLK for a scheduled appointment. Loaner vehicle was waiting for me. So far everyone has been courteous & helpful. No one shared with me that they would keep my vehicle over night when I made the appointment. I just thought they would need it for the day. Glad to have the loaner Mercedes ! To be continued when I pick up my CLK

Vijay Goyal

I have been a very satisfied customer of New Country Mercedes for the last 7 years! My Service Advisor, Jonathan, has always taken care of my car better than I have ever expected! I feel good when they provide a detailed explanation of the issues or services that my car needs! They provide loaner cars too! I will continue to use New Country Mercedes for my Car Service and Repairs!!

Victor Weinblatt

Service, and the entire dealership, is top shelf. Personable, courteous, friendly and articulate, they make the entire process a pleasure. The Sprinter that I bought from them four years ago was in for service yesterday. My service advisor is Jonathan Karimi, and he is emblematic of the excellence of the Mercedes Brand. Just as the Sprinter has transformed my business travel experience, Jonathan elevated the service appointment from a chore into a delight. . He was able to expertly and patiently walk me through the complexities of the work that was being performed, despite my absolute technophobia. I waited in their beautifully appointed lounge area while the vehicle was being worked on. With extremely comfortable work spaces I managed to have a very productive work morning, aided by complimentary gourmet coffee and snacks. I travel forty miles each way from Massachusetts and they are well worth the trip. I have been recommending them to colleagues and friends since I purchased my Mercedes, and yesterday simply reinforced my admiration and loyalty for the Company. They are the ONLY place to buy a Mercedes.

Audrey Carlson

I would like to share the best ever experience one could hope to have choosing a new Mercedes convertible. Going to new country in hartford meeting. By chance Chris Rueli was no accident. His manner was professional warm and fun describing my experience with zero pressure. When does that happen? Not often enough. Live your life with no regrets... buy the that makes you Happy!!!!😀

Adam C

My experience at New Country has been great. Working with Justin specifically has been the smoothest car buying experience I've ever had. Justin was able to answer all my questions and provide updates in a timely and professional manner. Even when I would send 3 or 4 emails a day with various questions I would always hear back. If you're looking to purchase a new or used Mercedes, look no further New Country is the place to go.

Rachel Mayo

Shout out to Jonathan my service consultant. He is the best. Always clear in communication of what is needed and what is going on with my car. When issues come up he always has a game plan. Thank you again to Jonathan. In fact all who work at this dealership are very courteous, professional and top notch.

Rhonda White

I don’t typically leave reviews, but have to give credit where it’s due!! Had a fantastic experience here! Steve Dunham and Chris Rueli went above and beyond to make sure we were satisfied through the entire process. Chris is very knowledgeable and took as much time as we needed to go over the entire car without making us feel rushed. The dealership itself is very clean and the staff really makes you feel “at home”. Everyone there was very friendly and professional. If I could give more than 5 stars, I totally would! We will definitely be back to New Country for any future purchases!

The Property Shop of CT

Very attentive. Staff was happy and eager to help

Cassidy G

I was in the market for a new car, but pretty indecisive on exactly what I was looking for. Nelson was a true professional. He was not too pushy, and was so helpful in finding me the exact car I was searching for. I ended up going with a 2021 GLA and couldn’t be happier! We found the perfect car at a price I am more than comfortable with. The process was extremely easy and dare I say enjoyable. Thanks again Nelson and New Country Mercedes!

A Patton

Had an extremely positive experience purchasing a new car at New Country MB in Dec '19. Salesperson Madison Toner was professional, attentive and genuine. She listened to our preferences and was able to direct us to a model that suits us well. When NC didn't have the exterior and interior we wanted in their inventory, she was able to obtain one and have it ready for us in two days! We have had the car one month and are very happy. Would definitely recommend NCMB and Madison Toner to someone looking to buy a MB.

Kristine Niessen Hitt

I test drove a Smart car. I hadn't planned on getting one there, but the down to earth and friendly service was a big factor in my decision. We drove 106 miles each way to buy the car and made the trip twice. We were in a rush the day we made the test drive. I am very happy that I dealt with New Country and would certainly deal with them again if needed and recommend them to friends and family. The process was painless, and the car is the best I've had so far.

Kelly Harding

My husband and I bought a pre-owned car from New Country. The experience was smooth enjoyable! All the cars there are clean and attractive. I could not be happier with our purchase. Most of our car buying experiences over the years have been stressful and frustrating. That’s absolutely not the case at New Country. I give them 5 stars! We will definitely be returning customers.

Sean Kish

We are absolutely floored how fantastic the experience has been shopping with this dealership, and in particular our salesman Chris Rueli & Steve Dunham. My wife Cristina and I have never had a salesman personally follow up with us after purchase to follow up and check to see how we were doing and if we had any issues or questions. I highly recommend them and we are looking forward to making another purchase in the future.

Lisa Parker

I originally came to New Country for service. I've never had to use the service department before and was thrilled with the way that I was treated. (Thanks, Sammy!) The more that I walked around the dealership (which has an amazing, positive vibe) the more I thought "When I'm ready to buy my next car, I'm getting it here." I didn't expect to find my new car that very day! My decision to buy was due in large part to Justin, my sales consultant. He was sensitive to the fact that I was still making up my mind and he never pushed me. He gave me just enough information on the car that caught my eye to be helpful, but not so much as to be overwhelming, and I never felt like he was "selling" me. When I finally bought the car, I truly felt they were happy for me, and not just happy to make a sale. Todd in Finance was super helpful to wrap up the deal, and I also have to mention Charif who gave me a very fair price on my trade. Honestly, I've never had this kind of positive experience buying a car before, and this is my 4th Mercedes! Thanks to everyone for exceeding my expectations.

Mimmi P

I just left new country Mercedes Benz in Hartford after getting service for my car and I can’t stop smiling! I received such an amazing service from a group of employees at New Country and wanted to share my experience. A few weeks ago I started noticing a few malfunctioning with the front sensors of my car, so I called the service department immediately. The employee who answered the phone handled my call in a very professional matter and made sure to let a service advisor know that I was planning on stopping by for service. Ron the gentleman who i first saw was very pleasant and helpful, he then directed me to see one of the service advisors. I saw Chris Barbesek his manager John Distefano and Steve Dunham the General Manager, they explained what they were planning to do and how they were going to fix my car. Then they helped me to get a loaner car so I would not be inconvenienced during a very busy time. Steve Dunham the General Manager made sure I was given a comparable car and reassured me that they will keep me updated with the repair process and the timeline. It’s the small gestures that these employees did that will make me go back to service my car there and why not purchase other cars from their dealership. Thank you New Country

Andrea Hughes

As a woman, this was, by far, the best experience I have ever had purchasing a car. Even though I was accompanied by my husband, Abedul Wahed spoke directly to me the entire time. He was helpful, knowledgeable and respectful. I highly recommend New Country Mercedes. Ask for Abedul. You won't be disappointed (or disrespected).

Martin Oliveira

It is with great enthusiasm that I post this endorsement for Cherif Diouf of New Country Mercedes-Benz. The purchase/lease of a vehicle can be a very daunting task! Cherif and his sales associate, Avneesh Naran, were flexible and listened to our needs. They are outstanding professionals whose excellent work merits recognition! Throughout the process of selecting a vehicle and tracking production, we felt that we were truly in good hands. Cherif Diouf and his team ultimately exceeded the level of customer service/satisfaction we were expecting. We visited other dealerships, and I can honestly say that from our first meeting, we were thoroughly impressed with the quality of professionalism and integrity. The end result was the delivery of a GLS 580, which has also exceeded our expectations, inside and out!

Ku Wendy

We went to New Country Mercedes-Benz to start shopping for a new vehicle. We were immediately impressed with the quick responsiveness and service. Our sales rep Avneesh worked really well with us, with his patience and ability to answer all our questions. We ended up purchasing a vehicle from them, and the service & process was very smooth with Avneesh and Todd. I drove off the lot in my new vehicle, with a huge smile on my face!

Shyam Babu Upadhyay

Their service center is awesome. Their sales people awesome as well. Although, I expect more from sales when I am asked to reach out to them for a small problem and they simply give me instructions on how to fix it. It would have been better if someone took a look.

Stephanie Kosovay

Had a great experience here. Staff is knowledgeable and sweet, Steve Dunham in particular was very helpful when it came to our needs. I would recommend this dealership to anyone who wants a positive buying experience! I've gone to other places before, but New Country is by far the best. I love my new ride and all the tech it comes with.

Sonia Medina

Excellent... excellent service and great experience. JP was our sales man and he and his team worked great with us. I loved how wonderful this dealer works as a team. Cherice, the manager, was also excellent. Made sure we were all set and happy and the attention to our son was the greatest experience

Ilias Tadorian

The sale of our vehicle went smoothly, thanks to used car manager

Linda Hill

Three visits to the dealership; One very competent, diligent Salesman-5 stars. My initial visit was to see the SUV models and take a test drive, second visit was to discuss details and find a car, and third visit was to pick up my beautiful new car. From initial visit until pulling out of the dealership in my new car, Ryan K., Sales Rep, made my experience 5 Stars. He proved to be persistent finding a car to my desired specs, understanding what features were most important to me, and extremely diligent in communicating with me, often working on his days off. In addition Management was very helpful and cooperative working with me to secure an amazing car at a fair price.

Daniella Barone

New Country Mercedes-Benz is the most professional, compassionate, and highly reputable dealership I have ever dealt with! Buying a car is not always a fun and smooth experience but New Country fulfilled those shoes to the highest level. I was put in contact with Steve Dunham just a few days ago, he called me right away and asked how he could help me. Not like a typical car sales person that automatically starts "selling" and pitching their products, he called me as if we were old friends catching up and set the expectation that whatever I needed and felt good with, he was going to make that happen. I usually get frustrated with car sales but Steve canceled those feelings and assumptions right out. I told him my current situation that I still had a few months left on my lease but that I really would love to be in a GLE as soon as possible, mainly so I stop borrowing my mom's GLE (as I was running out of excuses of why I needed to borrow it!). The only issue was timing as I was coming up from New York and the travel could be a nightmare, so if I could do it in a maximum of two trips that was ideal in my mind. We set a time and day and little did I know, Steve already had a car in mind and had it all prepped and ready to go, as if I was going to walk away with the car all in one day. I thought to myself that this is wishful thinking and a long shot - buying a car is never that easy. He secretly knew that it would make my day if I could drive off with the truck all in one day and guess what, that is what happened! Steve put me with Avneesh, one of the top sales people and the rest was history. Both Steve and Avneesh went above and behind, made it a seamless process and so worth the 1.5hr drive I made. And guess what I drove off with the GLE that day! I am already trying to see how we can get my boyfriend into a Mercedes. They have a family from Rye, NY for life. We will never go anywhere else and will only drive Mercedes until the day we no longer can! Thank you so much once again for everything you all did! I can't wait to come back again and be welcomed with open and family-like arms.

Maria Calabrese

Every member of the Mercedes team was courteous and helpful!

Rich Caruso

A rare part failure on my GLC 300 occurred and I could not have asked for more professional service Messages and videos were sent of the repair throughout the process and Technician, David Higgins and Service Manager, Jonathan were both outstanding.

TJ FTC

My family recently purchased an automobile from New Country Mercedes of Hartford, and couldn't help but post my positive interaction in this review. My experience was fantastic, and I believe it's because of the salesperson I was fortunately connected to when I called the dealership to test-drive a Mercedes. The salesperson was Michael Nwachukwu, and from my perspective deserves to be highlighted based on his smart approach and ability to listen closely to a potential customer. It's obvious these days that salespeople focus on the money and the sale, rather than customer needs.I've engaged with many people over the years in both my personal and business life, and it was great to be connected with a real professional with great integrity. No fake sales small talk. Michael devoted all his energies to hearing exactly what we wanted, rather than focusing on what benefits him. He naturally attempted add-on sales (as we expect from a good salesperson) such as extended warranty, maintenance packages, and other extra features to the selling experience. But his approach was so straight-forward and NOT pushy, overly aggressive, and importantly; did not sneak any fees buried in the "small print" that others try to infuse. Bottom line, I would highly recommend Michael to anyone interested in purchasing or leasing a vehicle from New Country Mercedes. Although we are from lower Fairfield County and could have went to any local dealership, we deliberately stayed with Michael. He's exceptionally bright, listens closely to customer needs, yet shares his opinions and other options that may not be known to a buyer. Additionally, Michael is positive and bases his approach on honesty and doing the right thing. He was also proactive in actions, as he delivered our new car purchase to our home in Greenwich. We'll be back in short-time for our next car purchase, and gladly look forward to working with Michael again. T. Johnson

Anthony Jordan

Took my car for first service and I must say that it was truly 5 star treatment from the minute I pulled in. The first person that greeted me was a young man by the name of Javier Lopez, he we excellent and provided outstanding customer service. Javier mad sure that the loner car was clean, helped me unload my car to transfer everything to the loner car. Upon arrival today to pick up my car he was there again and was very excited to tell me that he had been promoted to sales and I can see why. My service writer was also a pleasure to work with , Steward kept me informed every step of the way on the service. If you're in the market to purchase a new car please see Javier as he will be starting his new job very soon. Thanks Javier and Steward, for the excellent Customer Service

Nicholas S Mailloux

I went in expecting to receive good service, but what I received was amazing service. The level of customer service far exceeded my expectations. Abu, my sales manager, went over and beyond, to not only get me into the perfect car, but from the time we were introduced, up until just the other day, even after I bought the car! Also, Bijal from concierge was extremely helpful and knowledgeable about my new car, the mobile application, and other questions I had. Overall, from start to finish, I don't think the New Country Mercedes team could've done anything more to accommodate me, and make me feel welcomed. I will be back to purchase from them again!!!

Diana F

Great experience purchasing my new SUV. Michael was well versed and got us into the right model. Very pleasant experience. I would highly recommend this dealership if you're in the market for a new or used Mercedes!

Heather Verdi

We recently purchased a GL450 and we couldn’t be happier about our experience! Our sales consultant, Abedul Wahed, was knowledgeable and conscientious and made us feel comfortable throughout the entire process. In fact, we found the overall culture and climate of New Country to be excellent. The attention to detail is amazing at this dealership and we highly recommend it!

James D Butler III

I received excellent service, I felt like I was in good hands. Top notch. I know that my vehicle is going to get fixed right with no BS.

Mark Walker

Chris Rueli was very professional, friendly and thorough. His knowledge and honesty was greatly appreciated. I plan to refer friends to Chris and will see him for my next Mercedes purchase. Excellent customer service!

JARED COGGINS

My wife and i just bought a car from these guys last week. Joe helped us along every step of the way and was a pleasure to work with. He was never pushy, and always patient with us in helping us find the perfect car for our needs. After many weeks and looking at a lot of cars, joe would always let us know when he got something in that might be along the lines we were looking for. We eventually bought a nice jeep, low miles very good shape with all the options. It's perfect for us and he sold it to us at a very fair and competitive price. I would definitely recommend and go there for our next car . Every day we drive our new car we find we love it more and more. Nothing but good things to say.

Aaron Glasper

This is my second Mercedes AMG I have purchased from New Country and I can’t say enough about the experience. The team there from start to finish does an exceptional job, to the extent a sense of family transpires from every interaction. I would like to extend special thanks to Steve Dunham, Chris Rueli & Cherif Diouf for all their efforts in getting me into my new car- they are a special group of individuals. Looking forward to the next chapter of innovation and an enduring relationship with Mercedes Benz!

Danny Donovan

The salesperson I met was polite informative and very confident in the vehicle I was there to purchase. He gave me a sense of reassurance that buying this car was a smart decision . AND IT WAS. I love my new car and I feel like I was taken care of well in the process. I would recomend this dealership with the highest praise!

Peggy Gregan

The service was very efficient, the communication was very good and everything went as explained.

James Murch Eschert

I bought my car here and have been coming here ever since for service. They have a very knowledgeable staff, brand new and modern facility and convenient hours. I'm able to drop my car off for service at 7 a.m. and they have loaners available which makes it very convenient. The service staff especially is very knowledgeable and helpful. The one drawback and reason I didn't give it 5 stars is because the telephone system is horrendous. it is difficult to get through to someone in a reasonable manner instead often you are sent to different extensions and put on hold or asked to leave a message at some extension that you don't even know who it is going to.

Faten

I am very happy with my experience at Mercedes Benz and especially with the service advisor Jonathan Karimi. Jonathan was on the top of every detail, always responsive, returns phone calls almost immediately. Jonathan is very knowledgeable and able to explain the service/repair with patience and professionalism. Jonathan did a great job. He is the right person to represent a high end brand like Mercedes Benz. Thank you.

F H

Walking into the New Country Mercedes-Benz dealership you can feel the relaxed, helpful environment. Whether you are a first time buyer or repeat customer you are always greeted with a smile and an offer to assist. Kudos to manager Steve Dunham for promoting a wonderful atmosphere amongst his employees. The sales staff to the service department are all eager to assist. I recently purchased a 2021 GLA 250 and couldn't have been happier with the process. Every time I get into my car I smile and thank everyone, who made it possible! New Country Mercedes is the standard other dealerships should strive to emulate. I recommend New Country Mercedes-Benz in Hartford, CT unconditionally!

Joseph Nero

Sammy is the best he always gets us in and out smoothly.

R Kinler

I have always had the best experience with the service department EVERY SINGLE VISIT! Brenda is always on top of things, extremely helpful, and she gets me in and out the door quickly without any delays. She is always smiling, very friendly, and has a wonderful personality. I also can't say enough about Bill Larson, he is fantastic as a service manager. He always comes to greet me when I arrive, always has a smile on his face, and always ensures that my visit goes smoothly. On my last visit he went above and beyond for me, for which I am extremely grateful. I have found the perfect matches for my service experiences, and I highly recommend both of them to anyone who wants a personalized, just overall awesome experience when you bring your car in for service.

Donald Brechlin

We couldn't be happier. We just bought a slightly used 2012 C300 Sport and the service we received was second to none! Cherif was our salesman and he was patient, helpful and never once made us feel like time was an issue. He never pressured us to make a choice and did everything he could to fit our demands within budget. This is far from our first car purchase and I can say with confidence that this was a completely different experience. I couldn't give the purchase experience a better rating. We also service our other mercedes at New Country and we feel happy with them too. The only blemish on service for us is the phone exchange. It is a bit frustrating sometimes, but in the end, our service outcomes have been nothing shy of perfect.

Sara Adams

Thanks, Chris R. We started the painful car buying journey with a visit to a Volvo dealership, Carmax, some high end collectable car place all the way in Lowell MA, and a few other places. But DAMN I wish we hadn't wasted all that time and had just gotten it done with Chris R. at New Country right from the beginning. At all the other places, I was actually shocked by how little the sales people understood about cars. They had not a clue how they "work" when we noted and experienced malfunctions or things needing maintenance on the test drives. One guy actually said ,"Well, I won't pretend to know anything about cars, but I'm sure that sound is normal." like, what??! excuse me??? Imagine my relief when Chris actually understood the intricacies of an engine and tuning. My husband, who is a machinist and builds engines, was even impressed. Chris was accommodating, not at all pushy, and fast with the paperwork. He came in specifically for us on his day off to make sure I was able to take the car today. My first Mercedes was from New Country, my current is from New Country, and my next one will be as well.

BENZANATOR FACTOR

I love going for service to New Country Mercedes Benz-Hartford. They are very pleasant and give the customer all of their attention. We had Jonathan help us again, and he was accurate with his help. The best staff to work with and they always have a smile on their face. I would recommend anyone to this location. I know I won't get tired of going there that's for sure.

Lee Barrett

Ron Chwalek was great in addressing some issues we were having with the car which he handled quickly and got someone to assist in minutes and issues resolved. He is always friendly and greets everyone with a smile and very helpful for the car drop-off process. Makes it very non-stressful. Customer service at its best!

Emily Pires

I had a great experience buying my C class from New County Motors, Jenna Bemis helped me get into a new car so quickly and smoothly. I haven't owned a Mercedes before, and she made my experience at the dealership amazing and got me familiar with the car in minutes. I will definitely stick with Mercedes and getting my next at New County Motors for the great treatment!

Rachel George

Chris Rueli was patient and informative when showing us the car. He is one of the best salesmen we have ever had. We were treated like royalty. We got a very good deal and fair trade in for our car. Will buy all our cars from here.

Wendy Kent

Chris Rueli was excellent, he was very knowledgeable about the car and took care to show me how everything worked. He was always polite and prompt to return my calls and I never felt any pressure. The pre-owned managers Joe Sajda, was fantastic as well, ensuring that the car was in excellent condition by installing all new brakes and tires. The show room was immaculate and comfortable. It was also so nice not to have to go to DMV, they took care of everything in their business office. I would highly recommend New Country Mercedes-Benz and would gladly purchase another car.

Jon Kelleher

I cannot say enough about my wonderful experience working with Sales Consultant Chris Rueli and Finance Manager Abu Jamil of New Country Mercedes Benz. Chris's knowledge of the various vehicle offerings and trim packages is unrivaled. I have purchased a few vehicles from New Country and while every experience has been first class, I have never worked with a sales consultant who knows their products inside and out the way Chris does. At no point was I pressured or rushed and Chris continuously made sure I was comfortable with my vehicle selection and the options available. Once my vehicle was selected I began working with Abu Jamil on the finance side of things. Abu quite simply is the best Finance manager I have ever worked with. Abu took his time explaining the various options and made sure to tailor a deal that made sense for me. Abu also made sure that I was comfortable with how the deal was structured numerous times. People often speak of the pressure tactics and smoke and mirrors when purchasing a car and that type of treatment simply does not exist at New Country Mercedes. Both Chris and Abu truly uphold the Mercedes slogan "The Best or Nothing". If you are in the market to purchase or lease a new Mercedes Benz I highly recommend Chris Rueli and Abu Jamil of New Country Mercedes.

Evan Mihalek

I would just like to take a minute to thank the incredible service dept and Tom Ricard personally. He is absolutely outstanding. I brought my car in because my 14 C300 had several blown speakers. He didn't ask questions, didn't put me to the side. He took care of it immediately, with concern and attention. No waiting around, no run-around. He took me to the counter to get a loaner and I was on my way. IN AND OUT IN 10 MINUTES. I was considering other vehicles when my lease is up, however, because of my experience I will be leasing another Mercedes Benz solely because of the service dept here. Thank you very much New Country Mercedes Benz.

carl harrison

Jonathan in the service department was excellent. He was accommodating and professional from the time of contact to have my car serviced, until my car was picked up. Nothing but positive things to say about him and my overall experience.

Brannon Ozark

I recently purchased a Mercedes at New Country, and the overall experience was amazing. My salesperson Avneesh was not only knowledgeable, but went above and beyond to ensure a world class experience. I highly recommend checking out New Country Mercedes for your next vehicle. Ask for Avneesh as your salesperson, and you’ll be both well taken care of, and in the best of hands. ~Brannon

Patrick R

Went to New Country looking for a C series. Place is very clean and was welcomed by a couple of employees who offered coffee/beverages. I was introduced to Avneesh Naran. His customer service was outstanding. He was professional and informative. More importantly, Avneesh was very receptive. While I went looking for a C series, he listened to what was important to me and suggested a GLC SUV. After going through options, features and benefits, we decided to go for a test drive. Upon returning, I realized he was right and the GLC was the choice for me. Unfortunately, despite Avneesh's efforts, they couldn't work with me to get it to the price point I was hoping for. I would certainly have given a 5 Star rating had they been able to work with me. Hopefully New Country leadership sees this and recognizes Avneesh Naran is a true asset to their Team. Update: 2/3/2020 After the above, i received an email directly from the GM Steve Dunham, following up on my experience. The day after my reply, my Sales rep Avneesh Naran called me to deliver great news that i hoped for. Long Story short, 4 days later, I became a proud owner of a CL300!! This location is clearly customer oriented. From top down, New Country MB of Hartford clearly have the customers' experience and satisfaction as a top priority. I have given a 5 STAR review and would recommend New Country as THE placed for your next vehicle. Edited: So this review is long overdue. 2 months ago, took my car to NCMB for a problem i was having with a trim piece on rear bumper. Ashley Bouchette was extremely pleasant to deal with and showed concern with my issue. She took photos and recorded my concern and then looped in John Distefano who took the baton from there. He explained to me what was needed and how long the process would be. Well let me tell you, the part he ordered came in ahead of schedule and they had me bring in the vehicle as soon as my schedule cleared. Ashley walked me to the waiting room where i was distracted by a beautiful 2020 AMG C63. From there i walked over to make myself a coffee and sit down. BEFORE i even finished my coffee, here comes John to shake my hand and check in. We start walking towards the service center when he tells me they were just finishing the job and asked if i would like the car washed by hand!!! Of course i said YES! Ashley mentioned that i do not like machine car washes. I was so impressed with the service here AND their teamwork that i would never take my car anywhere else. Not sure if the management is aware of the tremendous job these two do so i hope they read this review. They are true assets to the NCMB team and the reason i took the time out to write this post! Thank you again John Distefano and Ashley Bouchette!

Spencer Teylor

Jonathan (unsure of spelling) the service tech helped my wife and I to top off our coolant, as we were trying to purchase it to top off ourselves and saw we were struggling on trying to figure out the color. So he took the car around back and topped it off for us and washed and cleaned the car for us all complementary. This was very nice of him and really appreciated so much that i will be moving my business back to MB of Hartford from New Haven. Thanks Jon and the MB Team there!

Hai Kinal

Worked with Stacey Bonvini and purchased a certified used C300. Stacey was very friendly, helpful, and accommodating. She took the car to my mechanic at my request and made sure the car was just right. It is a dealership, so you have to expect the "sell" and add-ons, but Stacey was never pushy. Great experience overall!

Ed Emielita

New Country Motors was great. Don Salierno took care of all my needs and wants when I was ordering my car. He was very helpful and called every couple of days to see if I needed any type of help with my new car. Don also took about an hours worth of time to explain and show me how every button worked in the car !!!!

E P Dove

My daughter and I were interested in leasing a Smart Car for me because I needed something for running around and this car fit the bill. Fabulously good on gas, ridiculously funny to look at, and incredibly easy to park--what more do you want?!?! Our salesman, Dean, not only made the entire process painless, he also made it fun! Until we got there to pick up the car, I had NO idea what color it was--it is a very elegant, very tasteful black and silver. (Thank you tons, Dean!!) I also managed to pick up a few extras along the way and I am seriously in love with this car. We've already been besieged with questions about what it is, what happened to the rest of it, and what kind of mileage do we get. I've told just about everyone to call Dean at New Country or go online and find out. What a wonderful process this was! Thank you from the bottom of my heart, Dean!

basil sadig

I had an extraordinary experience with the representative Jonathan. The communication was immaculate, he kept me informed of my options and walked me through the steps of the process very thoroughly. This individual is extremely professional and responsive. Give this gentlemen a 20% salary increase immediately or promote him to management.

Bill Bono

My husband and I have been doing business with NELSON DASWANI of New Country Motors for 20 years . There is no one else we would work with. Nelson is kind, attentive and very knowledgeable to our needs. One time I just called him up and told him the vehicle I wanted and it was there ready to go within a couple of days. Another time we had a problem in New York, we called him he said just come "home" (to the dealership) and he was there waiting for us after a horrendous day and got everything corrected. Nelson is is not a sales consultant, he is a person that cares about your safety and your vehicle satisfaction. Nelson you are the BEST!!!!!! We will be with you another 20 years.

Ram Perumalla

Its my fourth year service here. Easy to schedule the service from the portal. Thanks to Jonathan for the professional advise and follow-up on the status while work was in progress. Everything well done as per the required maintenance cycle.

Carmela Stewart

i had the pleasure of working with Chris when i came in looking for a car, he was such a sweetheart. so nice and friendly and very informative about the car i was purchasing! i highly recommend speaking with him if you decide to come to the MB dealer in hartford! thank you so much for the experience, chris!

MURPH

Most dealerships you walk into are like a lair of white collar vultures waiting to schmooze and rush you into a deal you really don't want. Especially on pre-owned vehicles. NONE OF THAT HERE! The staff is very helpful, but not pushy or annoying. If you are looking for a pre-owned car, but are still considering a few options, these guys will definitely help you find something you will like. The prices are reasonable. The quality of the vehicles are great. I thoroughly enjoyed my visit to this location.

Michael Smith

In the market for a new vehicle and heard from a friend / colleague about New Country Mercedes in Hartford. Very glad to have stopped in to check out the stock, as the facility was immaculate and the staff were friendly and informative. The representative I spoke with briefly (Devin) was very knowledgeable and eager to answer any question I had. While I did go in a different direction for my new vehicle, I will most certainly recommend to anyone shopping Mercedes moving forward!

Janet Turner

The service department and service rep did a wonderful job installed my phone so it works with the navigation in the car. I also love the service contract I bought with the car.

Miriam Migliacci

I was a little intimidated by the flashy inventory and obvious hi-end clientele New Country Motor Cars serves but I didn't need to be. I tentatively drove up to the service department, without an appointment, and was graciously greeted by Ron, the Service Department Customer Service Manager, AKA, Guru! What a pleasant, professional personality. I did not purchase my Mercedes from New Country but I was treated with respect and given the attention to all my little questions. I met five individuals during my visit; parts, main desk, customer service, salesman and service manager. Each one was courteous, knowledgeable and took time to answer my questions and direct my inquiries. Soon I will be trading in, trading up and purchasing from New Country Mercedes in Hartford.

Susan Hermanson

I wish to thank Steve Dunham and his Sales team of New Country Mercedes to know how truly grateful I am for all their time, guidance, sincerity, thoughtfulness, and professional services ~ they ALL provided for me. I was not just another number or sale. I felt as though they cared about my needs from start to finish. I was a challenge to work with. New Country Mercedes dealership, I can not express my appreciation enough!! They far exceeded any and all expectations that I had. They blew away any competition that is out there! From walking thru the doors of the stunning showroom, to sitting with the teacher technician, to learning about all the bells & whistles ... Steve and the team by far, surpass all knowledge and care with their customers. Being in the service industry myself, I understand and am expected to deliver excellence, as well. I write this not to sell the Mercedes...That SOLD itself! I Clearly am writing to let others know, do not bother wasting your time elsewhere ~ if you are in the market for a Beautiful vehicle ~ New Country Mercedes ~ will get you there all day long! I had a phenomenal experience! I truly appreciate all your hard work & personal care....I called Monday am and drove away just hours later...... LOVE How You Make It Happen!!

Tom Boardman

Purchased a used 2012 Jeep Wrangler Rubicon. I live in Maine and couldn't do a drive by to check it out in advance. I talked with Mark Kline who gave me a very accurate description on the condition of the vehicle that was spot on. I drove down based on his description and purchased the vehicle. Excellent service and very friendly staff. The girl friend now wants a Mercedes...thanks Mark!

Main Account

What an overall great experience here at the Hartford, CT location. Couldn’t be more happy with my AMG as well as the customer service that I receive every time I stop by the location. Avneesh & Abu were of great assistance as well & I am thoroughly impressed. I am now part of the Mercedes Family 🙌 …

Sammi

Everyone at this dealership was very nice, I was offered a snack or drink multiple times and helped immediately. However, I'm giving the dealership only 3 stars due to their prices. I got an estimate for a c300 with 9000 miles (minimal extra features) which I wanted to buy outright, not a lease and no financing. I went to another dealership, got a quote for the same exact car (color, interior, features, etc) but with only 6000 miles and it was $6000 cheaper. I was a little disappointed after this and was told that I had received the best price which was extremely aggressive, but I clearly learned this was not the case. I understand everyone needs to make money but it wasn't even a close comparison for essentially the same exact car.

George J Noujaim

Just purchased a 2014 ML350 and what a great experience at New Country Mercedes Benz. When we arrived at the showroom we were met by Jenna Bemis, who is extremely happy, friendly, and down to earth. She was great to work with and explained every bell and whistle on the car. It was the best car buying experience by far! HIGHLY recommended!!

Mike Longenbaker

Sprinter RVers: My wife and I drive a 2018 Coachmen Galleria Recreational Vehicle and it's built on the terrific Mercedes Sprinter 3500 chassis. We sought out a high quality dealer that understands the needs of people who buy Sprinters for personal RV use. WE FOUND NEW COUNTRY to be an excellent choice. The have a dedicated Sprinter service rep. name Brenda who helped me learn the ins and outs of my Sprinter service schedule. The price for my service was fair, (unlike the gouging quote I received from a newer MB up the road, who seemed like they didn't want to be bothered by an RV consumer). Steve, the general manager is approachable and actually took time to discuss my use of the Sprinter as a base for my RV. Everyone I encountered at this dealership was open and courteous. I look forward to a long relationship with them.

Brittney Crush

My mom met with Tim Talbot who she says was extra helpful and informative. He got her into a courtesy vehicle because she had a meeting that day and he wasn't sure the vehicle would be ready by her 12 pm meeting. He was right but that was okay because the courtesy vehicle was extended for the entire weekend while they waited for additional parts to come in. She received a text message when the vehicle was ready and although she would be working late that day, he responded that they were available for a 6pm pick-up.All the items that needed to be corrected were all under warranty so she didn't have a bill!

Carlos Aguasvivas

I am on my Third Mercedes-Benz, one time I left to Audi and it was the worst mistake I have ever made, I will never own anything but a Mercedes. Customer service at Audi is terrible. I am writing this review because of the great Service I receive every time I go in to service my car. When I go to New country I always deal with Brenda, she always takes the time to make sure that all my issues are taken care of the first time, always follows up to let me know what is going on and always gives me a thorough explanation, she always seems to be in a great mood and that alone is a plus. Also whenever I go to New Country MB Humberto in the Vehicle loaner department, makes the impossible happen to make sure he finds me a loaner even when they are in low inventory, so I always leave in the same comfort I came in with. I have nothing bad to say about this dealer! Thank You for always taking care of me!!! I appreciate the great service!!

Melanie Kucko

This is by far and away the best experience I have had with a dealership. Literally everyone shakes your hand and makes you feel welcome when you walk in. Everything from the test drive to the finance discussions was hassle-free and painless. Andrew and Melanie in particular were fantastic to work with and made the whole process stress-free. When discussing financing with Andrew, I was confident that I was getting a competitive price for my vehicle, and he was easy to talk to regarding options. I purchased used, and it was clear from the state of their inventory that NCM only offers the highest quality pre-owned vehicles. Without question I would direct any future car-buying friends to New Country Motors!

Gene DeProto

I bought a pre-owned car from New Country nearly three years ago and its been the best, most reliable car I've owned. The sales staff was professional and helpful and even helped arrange for insurance. I can recommend them without reservation.

Daniel Miller

I have purchased vehicles from all the major brands, including Porsche, Jaguar, BMW and Audi which all fail in comparison to my recent experience at New Country. First off, my salesperson MADISON TONER was the epitome of perfection; and everything you hope for in the person selling you a luxurious vehicle. My wife and I were absolutely blown away with her knowledge of the Mercedes GL 63 AMG, we ultimately ended up purchasing. She took the time to go through every feature the vehicle had and made us feel so comfortable with the whole process. She is such an asset to the dealership and we will absolutely return to her to purchase our next vehicle. For all potential patrons of New Country, be sure to ask for Madison by name and you will not be disappointed in the service you receive! In closing, I want to express my sincere gratitude to the General Manager STEVE DUNHAM. As stated before, I have purchased just about every type of high-end luxury vehicle on the market, and have dealt with many GMs in doing so. I have never dealt with a GM like Steve; someone who is so courtesy, polite, and caring. Steve made our buying experience truly special. My wife and I left his dealership feeling like royalty and we felt that our business was truly valued and appreciated. Every car dealership GM could learn a lot from Steve on how to treat your customers! Both Steve and Madison have made life-long customers and we truly thank them!

Erin Moran

From the 1st time I spoke on the phone to Maddie Martin, I felt like I was in excellent hands. She was very helpful, knowledgeable and honest, never pushy. She went above and beyond to be sure I got exactly what I wanted and has changed my expectation on car shopping from here on out. I have recommended everyone I know to her! Thanks again, Maddie for all your hard work and efforts! You are a gem in this industry!

Chris Kline

Yesterday, I had new tires and wheel alignment done on my S550 Mercedes at New Country-Hartford. My service advisor, David Johnson, did an exceptional job scheduling my appointment at a time to suit MY schedule and seeing to it that the work performed and cost there-of was done to my complete satisfaction. The car was ready earlier than I expected and the cost came in less than I was originally told...JOB WELL DONE! Thank you David Johnson and thank you New Country! Chris Kline

T Dn

Simply. the best! Do you want to be treated well? Then visit New Country Mercedes in Hartford, CT!! The staff all have "happy" written on their faces. They go the extra mile and then further. It is a business where people are valued and their needs are considered important. They actually listen to you. Personally I feel like family everytime I visit. David Johnson has been my service adviser for over 5 years! He is practical, professional, engaging. He actually has your best interest at heart. Once I had a difficult to describe concern with my almost 13 year old Benz. David met with me after my work shift ended that evening and, he actually got in the car with me so I could reproduce the problem and he could have that information first hand! Wow! Thank you David for caring! Thank you for validating my concern and thank you for consistently giving me good advice and for readily admitting when the best choice is not so clear. Thank you for being patient and listening and discussing things with me. Thanks to the entire service team because I can de-stress when I am there with the lighthearted conversations and friendly comraderie. David, because of you I bought my Mercedes from New Country and it was an excellent experience. Loving my car! I recommend this - Get your next car here! You will love the experience. No pushing and twisting to get you to buy. The prices are market fair - go ahead and check. If you find something less, guaranteed it won't have all the features, or warranties, or there is a difference in miles and general condition of the vehicle. Everything is transparent. Working with Madison Toner in sales is an absolute pleasure! She is accommodating, pleasant, enthusiastic, professional and engaging. Todd in financing, Joe in management - Thank you for the respect. I could truly go on and on. Just go there. Just try it. It's more affordable than you may think and the people there will make you keep coming back.

Sophia Myles

Ronnie Bonner you deserve 10 stars for your professional service! You were extremely nice and explained the process. This is a very welcoming location, everyone was so nice! You felt like you became apart of a new family. If your looking for a professional team, try this location you won't be disappointed. The all star service team, highly recommended.

Robert Socha

I bought a used 2017 Jeep Grand Cherokee from Mark Kline at New Country. I could not have asked for a better buying experience. Mark was upfront and honest throughout the whole buying process, but also made me feel like I was buying a car from a family member. Thanks for everything, Mark!

Joyce Aparicio

If you want EXCELLENT customer service and a great deal, Cherif Diouf is the man! He was absolutely amazing! Stacey Bonvini also worked with me and together they were great! They were both very patient with and I never felt as if they were just trying to make a sale. I will absolutely refer them to anyone looking to buy a car. I am very happy with my experience at Mercedes Benz and working with Cherif Diouf and Stacey Bonvini! Thank you!!

Piyush Agrawal

Had an extremely positive experience at this dealership. The staff is very friendly and knowledgeable. Avneesh was a great and genuine sales rep and accommodated our preferences in a best possible way. I would highly recommend Cherif Diouf and his team. The car was delayed in production and Cherif kept me in the loop through the whole process and genuinely cared for us as a valued customer. I would highly recommend Cherif and his team to any prospective buyers. Cheers!

karen ferranti

New Country Motors Mercedes does a stellar job with customer service. They have some star employees in our opinion - Yvette, Willie and Abu all know how to go above and beyond not only the call of duty - but of making their customers feel special. Many many thanks to them - we would HIGHLY recommend them! - Note - this is our first Mercedes and the car is fabulous!

Austin Moreno

I was unsure if buying a car during this covid epidemic was possible but New Country Mercedes made it possible!!! I was greeted rapidly and talked to many polite and humorous people, such an inviting atmosphere. Cherif Diouf and Tall Mike took such good care of me and got me in and out with a gorgeous Mercedes C300 in under 3 hours!!! I HIGHLY recommend this dealership if you want to feel like a family member. You guys earned yourself a lifetime customer, I can’t thank you enough my friends! Would rate 10 stars if I could.

Anne Doolittle

I had a tire pressure issue that concerned me, went in without an appointment and received service immediately! I dealt with Ron who was extremely professional and courteous, took the time to explain the situation to me and what was done to remedy the problem! Truly, this is the level of service I ALWAYS experience when dealing with New Country Motor Car Group!

Zachary Sands

Awesome, I have never been treated so well from any other automotive dealer. They have a great sales department, service department, and parts department. And everyone who works there gives you excellent customer service and all the respect one would expect. New Country Mercedes Benz, Hartford, CT. AWESOME

Lady Lynn

This buying experience was almost too easy! I walked into New Country MB to test drive a used car and literally drove home with it the same day!!! Joe Sjada and Madison are outstanding professionals that put me at ease and made me feel comfortable with the whole buying process! Although a new Mercedes wasn’t in my budget, they treated me as the same as if I was purchasing the AMG GT! There was never a point where I felt pressured to spend more or purchase add-ons that I didn’t want. I am thrilled with my purchase and undoubtedly will return here for my next vehicle.

Tali Kest

Wow! Amazing customer service from the sales team. They drove out of state to get me the car I wanted. They greeted me warmly and gave me the best price out there (I called multiple dealerships). Thank you to Michael and his manager Sharif!

Jiggadaddy

Their service department has always provided honest, reliable , and quick customer service. There is always a loaner car waiting for me to pick up and never had to bring my car back after it got serviced. They fix the problem the first time! I would definitely recommend that people contact Mike in service, as he is always quick and attentive.

Jeffrey Yao

Car buying can be a stressful experience but if you're lucky enough to find the right dealer and sales people the experience can be easy. This was my first Mercedes purchase and I worked with Faven Micael and Cherif Diouf. Feven and Cherif went WAY out of their way to make the experience a fantastic one. GREAT PRICE and service. Best car buying experience I've ever had. EVER!!! I've been back to the dealership since my purchase and been fortunate to run into them. They are awesome to work with. Ask for them when you get there, you won't be disappointed.

Leslie Ryan

I love to buy my Mercedes cars from New Country. The staff is friendly and knowledgeable. The manager Tom Gallant is an absolute pleasure to work with. I trust Tom and his team completely!! I will continue to buy my cars from New Country. Thank you Tom Gallant!

Sam Olyaei

I have just picked up my second car from New Country. Great staff from business managers like Jerald to my sales person Mike T. who drove an hour from Hartford to Fairfield County to get the papers signed late at night in order to get me the best deal possible. I appreciate the hard work and customer oriented service and trust that I will be back for more cars.

Margaret LaCroix

My husband and I recently became aware of this New Country website. After all the years we've purchased cars from and had them serviced at this dealership, we would be remiss if we didn't include our comments. There's no doubt that Mercedes makes fine vehicles, but that's only half of the picture. The dealership is just as important and New Country scores high marks in both sales and service. We've been satisfied customers of New Country for over 10 years. The sales people are knowledgeable and their prices have always been competitive with competing dealers and internet-based information. Our experiences with the service department for routine service and the rare techical issue have also been favorable. The true quality of a deaership, however, reveals itself when the issue falls within the grey area of whether or not it's covered. We've had two of these issues over all of these years and we couldn't be more pleased with the manner in which this dealership stepped up and resolved them to our compete satisfaction. The odds that our next car will be a Mercedes are high, but the odds that our next car will be bought from and serviced at New Country are 100%.

Glenn Bartolome

The service was great and the videos provided was very helpful pointing through all the issues. My service advisor Jonathan was awesome.

Lynn Cyr

In our family, the decision to buy another car is not easy or taken lightly. After a tremendous amount of research, my husband and I decided on a certified Mercedes E350. New Country Motors had great reviews on-line, so we tried it. This was by far the best car buying experience, ever. The environment at New County is warm and inviting without any pressure. Our sales person, Mirela Cristache, was professional, respectful and took the time to answer all of our questions ~ and there were many! New Country made the process simple, fast and very straightforward. Wayne Stanley, the Business Manager, worked with us to find a financing solution that best suited our family. Without hesitation, I would happily recommend New Country to family and friends.

MASOOD KHAN

So I had an appointment for service, The minute I entered into the service department, a very friendly face greeted me and asked me if he could be of any assistance. He could not find my appointment in the computer system. Although he did not find my appointment, he made all efforts to set me up to solve my problem and my car was in the shop after completing the paper work. I can't emphasize enough how helpful this gentleman was. He was very professional, courteous and full of knowledge. Mr. Alex Odonez is a great asset to his company. Alex, thank you very much for your services and keep up the good work.

Paul Draghi

My recent purchase of a CLS550 was the eleventh Mercedes Benz I have acquired, and this transaction was by far the best experience I have ever had in buying a car. My salesman, Justin Towle, could not have been better: he answered all of my questions clearly and authoritatively, and gave me more information about this car than I've ever been provided before. There was no ambiguity about the car's features, and the dealership spared no effort in clearing up a few minor issues, and even went beyond my expectations by installing a Keyless Go ignition button that wasn't included in the car's original specs but which I mentioned I had liked using in other cars. Everyone else I met at the dealership had the same cooperative and competent attitude that Justin displayed, and I can honestly say that of all the Mercedes Benz dealerships with which I have dealt, this one is by far the best! They know their product, and share my enthusiasm for the brand: they don't simply treat the cars--or customers--as commodities, but are genuinely interested. I was fortunate to have selected Justin as my salesperson, and to have selected this dealership.

Dawn P

5 star service from Chris Rueli! He was pleasant, professional, and very easy to work with! Very efficient and helpful! Will return to this Mercedes again to work with him!

Ryan Joyal

I've been going to New Country for the last few years and am always impressed by their service. Most recently, Jonathan Karimi helped me out with my service and was extremely professional and knowledgeable. I always feel like I'm in good hands at New Country and will never look anywhere else!

Karen Arborio

Great service. Jonathan Karimi is an excellent Service Advisor. He kept me informed throughout the entire process.

Matthew Vandervoort

This may be the best experience I have ever received from a car dealership. Dropped off car without an appt. because wipers stopped working all of a sudden. Jonathan K told me they would do whatever they could to help me out and the car was ready 2 hours later with a fresh oil change. Thank you very much NC!

Tracy Corraro

What an amazing experience at New Country Mercedes Benz!!! From my very first inquiry, Abedul Wahed, was so accommodating and knowledgeable in securing the perfect vehicle for me. Also, Todd Meriwether, was terrific in waking me through the financing and all the extras!! Thank you both for making this an awesome experience!! I highly recommended this dealership as well as Abedul & Todd!!!

David Kendall

I made a recent purchase of a CPO E400 wagon. Chris and Steve were fantastic to deal with. They made the transaction very easy and delivered the car to me in New Milford. Highly recommend visiting their organization.

Najib Habesch

Had a great experience purchasing a vehicle at New Country. Madison made all the difference. She was pleasant, knowledgeable and easy to work with. Highly recommend working with her or one of her New Country colleagues if you're in the market for a Mercedes.

Richard Wise

I have been completely impressed and satisfied with every aspect of the service at New Country Motors. My hat is off to Ron Chwalek, who has made every visit a positive one. When it comes time to buy a new car, New Country will be my first choice.

Barbara Howard

Had a great experience buying my first Mercedes from New Country . Dean was knowledgeable and no pressure but answered all questions and found me the car that truly suited me. I had a great experience picking up the care and thoroughly enjoy driving it now!

Celeste Vissoe

I’ve had many interactions over the years with New Country Mercedes in Hartford, CT. All of my experiences have been very positive. Jason Lewis in the service department is exceptional at what he does. Jason is very courteous, knowledgeable and a pleasure to do business with. I keep coming back to New Country because of him. If you choose New Country, you’ll be very happy and pleased. Be sure to ask for Jason Lewis when you go.

Jaye Subramanian

We bought Merc GLA through Mir Alvi in new country. I wrote a review before praising the sales team about how professional they were in delivering their product. 2 yrs later, we are being told that our tires have completely worn out in 20k miles when we were promised that brand new tires will be put in during the sale. I had been pretty disappointed with that fact earlier but we received a feedback from New country taking accountability and holding half end of the bargain. Pleasantly surprised and hopefully reassuring.

Andrew

I always work with Sammy Cruz as my Service Adviser. I request and even ask things from him and he never disappoints. I had an issue with the leather deteriorating in my car, he had it replaced. I had an issue with a single black out that happened months ago with my radio, he had it replaced. I had a blown speaker, Sammy.... had it replaced. With all that said, how can you complain with a waiting room like theirs. Free Everything and there's even ipads you can use.

Phillip Stampul

We loved working with Don Salierno! He was always professional, never pushy--and did everything he could to make sure we had the most pleasant buying experience. We're absolutely loving our new E350 coupe 4Matic!! Don did a great job in finding us the perfect car that we can take to the cape in the summer as well as drive around town in the icy winters. Not only did he go above and beyond in helping us pick the perfect car...he's been wonderful in following up after the purchase and answering any additional questions that we had. New Country Mercedes as a dealership was a very pleasant place to buy a car from--I highly recommend them to anyone in the Connecticut area in the market for a Benz.

Raymond Rodecker

I am from Florida and bought the only 2020 Blue SL in the country. Chris Rueli made the process seamless from the purchase and the shipping of the car back to florida. The management did an awesome job meeting my needs through the process and seems genuinely happy to help. Thanks guys!!

gilda 003

I have been servicing my vehicle here since 2004. I had some wonderful service advisors in the past but they have have since left [unfortunately]. However, David Johnson has always been an exceptional service advisor. He is the main reason I serviced my G500 at the dealership after my previous service advisers/service managers left.

Jeanette JannOtta

We just purchased a S450 from New Country Motor Cars and wanted to share the wonderful experience we had with this dealership. We especially want to thank General Manager, Steve Dunham, Sales Manager, Cherif Diouf, and sales associate Maddie Martin for their customer friendly attitude in showing us all the wonderful details of this awesome car. We have many friends who own Mercedes Benz cars and will tout this dealership to all of them. When we want to purchase another MB we will be sure to use this dealership. Again thanks for everything, your friends Al and Jeannette Jannotta

Rick Corsino

Needed a car for my daughter a car that was safe I chose the C300 it’s a great the car. The staff at New Country is amazing what a great store. Chris Rueli is a great professional salesman’s and isn’t pushy. I recommend anyone to go see him..big Thank You !!! The Corsino’s

BlushTan Hudson

Looking for a replacement gs350 was hard to come but luckily I came across one at New Country Motor Cars in Hartford. Unlike the others, these pictures matched what it looked like in person! Mark Kline was a pleasure to work with, especially coming from only doing private sales I would highly recommend him to anyone looking for a quality dealership. Will be back to do business 100%.

Pate Rauluk

I recently went to New Country Mercedes to test drive the new GLB - fell in love with the car and got it. I had an AMAZING salesman. Daniel Asare was phenomenal from start to finish. I would recommend that you definitely request Daniel to help you with your car shopping needs. Will be back in the future.

Nina Harding

If you’re looking for a smooth car buying experience, this is the place. Honest, hard working group that truly care about their customers happiness. Their certified pre-owned selection is very appealing, all nice and clean. Joe Sajda is very experienced and knowledgeable.

Debi Norton

I'm submitting a review on behalf of my boss Richard Hayes, Sr. I had a pleasant experience today, enjoying the services of Brenda Sostre. She is always pleasant, efficient and a goodwill representative for New Country Motors.

TINA VIROLA

My car buying experience here was exceptional and hats off to my salesperson Mark Klein! Without him I am not sure that I would've been able to drive home with the car of my DREAMS!!! I walked in determined to go home with a nice new car and Mark definitely pulled out all the stops in the process to make sure that I accomplished my goal. I am enjoying every moment in my new car!!!

Dang Ain't It A Shame

Ok, where do I begin? Never in my life have I experienced such amazing service, consideration, sensitivity to what my needs were, and anyone who went out of their way and above and beyond like Mike T. did for me and my family. This was just an amazing experience. I haven't been treated so good ever, even at a 5 star hotel. New Country Mercedes is the epitome of customer service. There wasn't a time where Mike was too busy to answer my questions, assist in creating the best deal for our budget, he even came to our home to sign papers because we couldn't get to the dealership due to such hectic schedules. Who makes house calls? Mike does. Now everyone please don't expect this man to run to your house but know that this man goes above and beyond to accommodate you. New Country, because of Mike, you have lifetime customers. My greatest hope is that you reward Mike accordingly for this kind of service. I would like to see him recognized please. Thank you Mike for an amazing experience. Thank you Mike for being amazing. Thank You New Country and Jerod too for everything!!!! Barbara C.

Jeff Shovak

Another excellent service experience with Jonathan Karimi! I was leaving for work earlier this week in my 2016 E350 when the check tire pressure light came on. I couldn't be late getting to the office but I didn't want to make the 35 mile commute with the light on. I called Jonathan from the car and he told me to stop in on my way by the dealership. He assured me he would take care of the issue as soon as I got there and get me on my way. When I pulled in to the service drive-thru Jonathan met me and adjusted the tire pressure. Within minutes I was on my way to the office. Once again, thank you Jonathan for always providing excellent service. Jeff Shovak

Trish Eigenbrode

Mike Conlon has taken care of me since he started at New Country Mercedes as the Asst Service Manager. Mike goes above & beyond to ensure that I am happy with my service and that all of my issues are taken care of. Humberto Torres, Transportation Manager, always greets me with a smile and has my paperwork ready for me to sign when I pick up my loaner car. They are the reason that I continue to take my car to New Country Mercedes Benz. Mark Hoch, General Manager of New Country, ensures that he has the best people working at his dealership. Service & Sales are A+++.

JoAnne Jones

Jonathan Karimi is an awesome Mercedes Benz service representative - Jonathan has worked with me as I became familiar with my GT 53. He is patient and has extensive knowledge of the car. Jonathan helps me anytime I call and he makes sure all my questions are thoroughly answered. Jonathan is the best. Thank you

Jodian Jenkins

I am soo excited to tell all of CT this fact; when buying a Mercedes Benz, the best dealer in CT is New Country Mercedes. Please ask for Cherif Diouf, he will ensure you receive first class service and nothing less. The best experience I ever had when purchasing a Mercedes Benz. Cherif and his team provides all customers (no matter their race, and or appearances) excellent, exceptional customer service; an experience customers will never forget. I can say this because my experience was one to remember. Good job Cherif and team👏🏽

Warren Hollister

Purchased a CPO 2012 E4matic a few years back. Great reliable car with minimal service needs. On Monday, typical of a light bulb, my passenger low beam went out with no notice. Attempted to replace myself but didn't want to take the chance to break the bulb holder. Stopped by at 1PM on Tuesday, and in 10 minutes I was fully "lit" again for a rainy/foggy day. John Distefano has really turned the service department into a first class operation. Thanks for the quick repair/replace!!

Paul Petrulis

I had some problems with hesitation on my smart car and I also needed to have the 2 drive belts changed after clocking 102,000 miles. The ABS light also came on so I had that looked at as well. The diagnosis was great, the service advisor did a great job, and the work was done to my satisfaction. I rated the service at only 4 stars because of the price. I was charged $290.00 to change 3 spark plugs (which included the plugs @ $10 each), and I was also charged $44.00 for 2 drive belts and another $195.00 to install 2 fan/drive belts. I found that ridiculous pricing!!! I also had the rear axle seal changed which cost another $275.00. Smart cars are an economy car, not a Rolls Royce. I have no problem paying $100.00 per hour labor, but changing 3 spark plugs for $290.00! Respecting the company needs to make a profit, pricing was at least 30% overpriced, however I will admit that they did give me the pricing before they did the work so I knew it in advance.

Yolanda M

Service department is very friendly! Unfortunately I have been having bad experiences. I took my suv for oil change few days after I noticed that some kind of oil was leaking. Before going in I had no leaks and they did not inform me of any. I paid for a diagnosis., they checked it and it was the power steering fluid. The next day I noticed that it was not leaking anymore, I was happy but I checked the container and guess what? No, none steering fluid what so ever, bone dry. Coincidence? they forgot to fill it? I dont want to drive it until we go down (out of my way) to the dealer. Im having husband go down to the dealer to buy the fluid. I think the mechanics need to be more attentive. Thank you

Ted Korzep

I brought my car for service last week. I am very satisfied with the service I received. Thanks to service advisor Chris Barbersek who is very knowledgeable and very professional. He is very good assets to service department. Definitely I will bring my car again to that place.

Dejonee Anderson

Speical S/o to Jonathan for always taking care of me in a timely manner every time I come for service! Remarkable customer service, he always goes above and beyond I wouldn’t have it any other way ! Thankyouu guys for all your help !

Elaine Smith

Excellent service and very nice advisor, John!

suzzan b

BOB service agent was excellent helping me to replace steering lock and coordinating delivery of my GLK to my home. I will now have a happy new year.

Brenda Moquin

I just wanted to thank Tom and his staff at New Country Mercedes Benz in Hartford, CT for really helping me out, I had brought in a 2013 Mercedes that I had purchased in May and the breaks went when I went to pick it up I had to pay for them, but after speaking to Tom they got back to me with in 24hrs. to let me know that they were going to give me a whole refund for the breaks, I'm so happy & will keep bringing my car in for service with them and would recommend them to all. Thanks again Tom and staff Brenda Della Rocca

j fed17

I recently purchased a used car from New Country Mercedes Benz in Hartford CT. I was treated well right from the beginning, Don Salierno was very good with the sales end and when we needed a little more help with the final numbers, Mark Hoch the GM came through to make it all possible. I think I got a great deal on the purchase and final trade in allowance for my car. The whole process was a pleasure to go through and I would recommend them highly.

Kathy Brooks

This has been long overdue but we would like to thank Tom Ryan and Chris Langley for the courteousy and professionalism they demonstrated during our recent acquisition of a Mercedes C Class. We have been Lexus owners since 1999 and were inclined to stay the course. However, after dealing with Tom and Chris, we realized that the level of service and care they provide were a step above what we had previously experienced. These two gentlemen went well above and beyond the norm to secure our deal taking product knowledge and customer service to an entirely different level. Both the Lexus and Mercedes are beautiful cars but what brought us to Mercedes were Tom Ryan and Christopher Langley. Go and talk to these two very accomplished gentlemen and you will see what we mean.

Akhil Ganteti

Very good dealership. Ryan the sales person was very helpful, professional and completely honest ( which is very hard to find these days at a car dealership ). Although I did not end up buying the car I went to see, I'd recommend you come here for a best-in-class experience.

Alicia M. Washington

I am a client at New Country Mercedes Benz and I had the best experience there, working with Feven Micael. She is exceptional! Super professional, extremely pleasant and very knowledgeable. She made the car buying process so easy and enjoyable, and I will send anyone to her. She will take care of you, trust me!

Lori Toner

Silvio was AMAZING!! I tried to get insurance coverage for my vehicle and and then he stepped in. He went above and beyond after business hours on the phone with my insurance carrier so I could take my vehicle home THAT NIGHT! The manager Steve was so pleasant and accomodating too. if you want your expectations exceeded then go see that great duo.

Darren DeMartino

Steve Dunham at New Country Mercedes has gone above and beyond to serve our needs. . We have purchased many new cars and have to say that dealing with Steve and New Country Mercedes has been a joy. I wouldn’t hesitate to recommend Steve and his team to anyone looking for a quality car, new or used.

Libby Lane

New Country Motor Cars is THE place to buy your next car. Dean, one of the sales associates, was very helpful and answered all of my questions. He was very thorough and I always felt taken care of. If you are in the market to buy a Mercedes, or any other car, stop into New Country and ask for Dean, and enjoy the ultimate car buying experience.

Maricruz Ortiz

Mir Alvi was awesome. He made me feel welcome and most important he wasn't a pushy sales man. He explained every step of the process. Mir keep my payments to the budget that i felt confortable at. Overall awesome service. Everyone was friendly and welcoming. I must admit i was a bit intimidated about goinf into the Mercedes dealer but i will go back for my next car purchase. The day before i went barborino nissan and had and awful experience. Not only did they tried to sell me a more expensive Mercedes 37,000 they didn't honor the internet price of the car i came in to test drive, which was listed at 27,000 they ask me for 31,000. When o ask why the price difference theh said that the cash price.. really!!!! Yeah i got 27,000 in my pocket.. I'm just glad i gave New Country Motors Cars a shot... my only regret was not doing it sooner Maricruz Alicea... a very happy customer

Ruchi B

I recently financed a MB C300 4Matic Sedan. It has been such a wonderful experience especially working with their financial manager Jerold! He is one of the nicest people I've come across who has a strong sense of good customer service. I was hesitant to buy a Merc initially but he made my decision so easy. If you're looking to buy a Mercedes look nowhere else, just head straight to the Hartford location!!!

Angela Butler

Best Experience Ever!!!! by Angela B. from Ledyard, Ct. February 7, 2018 This was my first purchase of a Mercedes Benz and I must admit I had the most patient salesperson one could ever ask for. I test drove 3 vehicles changing my mind each time because each car had something to offer so I would advise anyone purhasing a car from New Country come with an idea of what you really want because there are too many and I say too many great choices to chose from. My experience with Vernon Leftrigde aka my SME Subject Matter Expert took his time and knowledge of the cars and made me feel like the world was at my feet great job Vernon. I highly recommend coming here the entire staff from start to finish really invest in you because they know the investment your making in this top of the line car is worth your money and time. After picking up my car I feel like I need another one thanks GM, Financial Mgr and of course Mr. Leftridge keep up the great work see you in three years I should be ready for another great car!!!!

Alan Friedman

The service department is GREAT! Everyone is very helpful. Mike the manager makes sure all is completed correctly. I have purchased many cars from Chris Langley at the Hartford CT store, and I have found him to be very knowledgable and helpful, during and even years after the purchase is done. Alan F

russ olinatz

Just bought a new 2014 Mercedes ML350. Can't say enough about the car or the experience. It's our first Mercedes and won't be our last. Our sales rep was Cherif Diouf. What a class act! Such a down to earth nice guy that takes all the time you need. He really cares about your individual needs and wants and wants you to feel comfortable at all times. He goes the extra mile to make you feel like you're special. And, once you purchase the car, he's still there to help you in every way that he can. He doesn't forget about you. It was the best car-buying experience that we have ever had. If you are looking for a new car, go to New Country Motors. Not only will you get a safe, reliable, and classy vehicle, you will get a great experience with Cherif. I promise you will not be disappointed.

Saeed Singletary

My first time buying a luxury car so of course I wanted a Benz. Going to New Country Mercedes Benz was such a great choice because I got to work with Feven Micael. She put me at ease about owning and maintaining such an expensive car. She’s very professional, fun to be with, and good at explaining the entire process. I am confident that I made the right decision for my Benz and working with Ms. Micael.

Heather Robotham

Jonathan worked with me from the get go - honest and on time. Arranged for off site body work as well. So far I am very pleased with a recall large job.

Susan Kancler

My husband and I recently purchased a C300 2011 certified pre-owned. Everyone at New Country Mercedes Benz were wonderful.Our salesman, Don Salierno, spent a few days with us looking and driving different models. We told him what we wanted and received it in about a week. Our entire experience in buying our first MB was fantastic. I always thought a car was a car, until I received this car. We love this car. It drives so smooth and feels so sturdy, yet luxurious, inside and out. New Country is top shelf.

Mike Machado

From the moment I called New Country Motors, our Sales Rep. Michael, followed up and was eager to meet our needs. As well as, the manager Tom. They both went above and beyond!!! Picking up our new mercedes was also a wonderful experience. They greeted us, the minute we walked in, genuinley happy to see us, and made things go extremely efficient!!! We felt the atmosphere was very warm and friendly. Beyond doubt, we would buy another car there again! Walking us out, made it a Happy ending to our experience with New Country!

Frank Sena

I have leased and purchased Mercedes Benz cars from New Country Mercedes Benz since 2006. I am very pleased that for over 10 years their sales and service departments have been outstanding. My Sales Advisor and the GM both make sure that I am completely satisfied during and after I take ownership of my car.

Elias Di Michele

If you’re looking for a certified pre-owned vehicle this is the place for you, I bought my most recent car here from Joseph Sajda and the experience was seamless and very professional. Everything is top-notch at New Counrty Mercedes, including their used car collection.

Charles marlor

It just doesn't get any better than this! Highest caliber people who are experts in service. With Paul and Nelson in sales , Brenda in service, and Todd in finance, you're guaranteed an anxiety free experience while being treated like royalty. I highly recommend this dealership and suggest that you ask for Nelson when you're ready to buy.

Melissa Meissner

5 stars for New Country Mercedes-Benz began with Chris Rueli all the way through with Joseph Sajda. It was beyond a pleasure to buy my new GLC from them and this dealership. I would recommend New Country to anyone who is looking to buy a car & have a truly wonderful buying experience from start to finish. Thank you Chris, Joseph & everyone at New Country!

Pebbles Lacross

Love my vehicle but very disappointed with the quality of care I have received after I drove off the lot. I was told that there was an owners manual / book in my certified pre owned. I called to alert my sales advisor that it was not in the car, was told to check again. I did, it’s not there. That was in March, after numerous excuses including it hasn’t come in from Germany yet I still don’t have one. I have reached out once a month for the last several months with no resolution to this issue. I have left messages to managers that have gone unreturned. It is ridiculous that I have to google when I have issues with my car. Not pleased. Update: called again found out my sales advisor no long works for Mercedes - sounds like I have my owners manuals coming.

Zee S

Grate level of expertise. Super helpful and knowledgeable. The sale associate took his time explaining what i needed to know and he wasn't pushing.

Sakura Garden

Never again will I drive anything but a Mercedes-Benz, My salesman Don Salierno got me out of an Audi that was draining my bank and into a brand new C300.... Amazing Car. And may I point out that I am only 21 years old, and anyone who can get a 21 year old into a car like this with no hassle from banks is a genius. Thank you Don for a job well done, see you in 2 1/2 years! ;)

Kathleen Jorgensen

I just picked up my new 2014 ML350 yesterday. I special ordered it and it was worth the wait! The professionalism of my sales consultant, Don Salierno along with Mark Hoch and Jerrold Winful, made this a stress free experience. Don was extremely courteous, accommodating and professional at all times through the process. I appreciated Don's friendliness and quick follow through with any questions I had. I highly recommend New Country and will be contacting Don again when my husband looks for his next vehicle. I want to especially thank Mark Hoch, for making this deal possible.

Samantha M

I recently went to New Country and worked with Feven Micael. Had an awesome experience! She’s respectful, worked within my budget to help me find a car I loved, and had a great attitude all around. Would recommend anyone to stop by when shopping for their next car!

susan prior

My father Paul has a 2012 550 and he received tremendous help from their drive in service. Ron Chwalek fixed all of the radio, Bluetooth, and navigation issues quickly and efficiently !! My father loves his dealership!! Always helpful.

Yahaira Carrion

From the minute I first walked into the Mercedes-Benz dealership in Hartford, CT, I received nothing but great quality service. Donald J. Salierno was there for me through the whole process. He answered all my questions with no hesitation or delay. The process took about 2-3 weeks and not once did he dismiss me because he didn't think the sale was going to occur. I felt valued and important no matter. The quality of the the Mercedes-Benz speaks for itself, but the customer service and dedication from it's representatives deserves to be noticed and applauded. Another person I'd like to mention and give lots of thanks to is Robert Ewing. I don't know how many times I had to call this man to figure out the paper work between their dealership and my out of state bank. He being the only finance manager at the dealership, busy as can be, didn't matter. I would leave a voice mail and he would call me back within minutes. In addition to that, he was able to get the Mercedes-Benz dealership to match my bank's interest rate. That made the process so much easier. I can't say enough to express the gratitude of the very customer driven representatives at the Hartford, CT New Country Motor Cars, dealership.I would strongly recommend Donald J. Salierno and Robert Ewing to be your partners in crime the next time you decide to purchase a Mercedez-Benz. I know you will not be let down. Thank you,

Antonio Caarducci

Awesome dealership. Mike Troullas my sales person was very helpful and Steve Dunham the General manager came out and introduced himself and said if we needed any assistance to say the word. What a comfort he made it.Todd Meriwetber in finance was a pleasure and a breeze to work with.We have purchased multiple vehicles from New Country but this time our experience stood out the most.Highly recommend our salesman (Mike) and management to this dealership!

Hira Jain

Always willing to help and accommodate my schedule. They worked on my GL 320 Bluetec. Excellent work. Jason Lewis, the service advisor kept in contact and updated me about all the work done. Couldn't be happier. Whole staff is very respectful.

Khalifah Mendez

12-18-15 Ron helped me with my GL 450 Mercedes Benz. He was very professional and did an outstanding job. I appreciate the good job he did for me. For his professionalism it only makes want to come back again. Thank you

Saif Malik

Exceptional customer experience! 1st time we visited New Country Mercedes Hartford in 2004.We were planning to buy a car but not necessarily Mercedes. During our visit, we met with Mirela Critache, She gave us exceptional and world class car buying experience. Since then, we never went to any other dealership and we are loyal Mercedes and New Country Customer. She is exceptional sales Professionalism, and asset to the dealership. I would say that, it is not the only car we pay premium it is the holistic experience from buying, driving, service and every visit to dealership. I have been associated with New Country since late 2004 and must say every time we visit the service levels have been truly exceptional and world class and that is what makes it so special. Being myself from a service industry and dealing with all kinds of customers. these guys are just right at the top and would like to single out Mirela and her Manager Tom Ryan. We bought, another Merecdes last month and had same exceptional experience and excellent customer service from both Mirela and Tom Ryan. Mirela knows how to create a WOW for New Country. I would also want to mention new great asset and addition to New Country Mercedes, new GM Mark Hoch. I had some issue with my Mercedes part and spoke with him. Wow, unbelievable service, he was all over it and helped me beyond my expectation. I have not doubt, based on my experience with him, he will take this dealership to next level. Finally, I would also like to say, we are buying Mercedes again and again not just sake of Mercedes brand but because of service we are getting from New Country dealership. Do yourself a favor...go visit this dealership, Mark Poch GM and Mirela sales associate will make your experience truly enjoyable! First class dealer, first class product and first class general manager.

Brenda Sullivan

I was at the New Country Mercedes dealership in Hartford yesterday morning. The purpose of my visit was a warning appearing on the dashboard to 'check coolant level.' My problem was handled very quickly and professionally when I arrived at the dealership - I had called and explained the situation and was told to just come in - no appointment required. The GM is Stebve Duhnum; Ron was the service rep and Steve the Technician. It was so easy and quick to get this problem solved. I would give your dealership 5 stars! Also, there was no charge for this service. Brenda

Matt C

Service Review: My experiences have been positive when I've taken my car to New Country. Jason Lewis was easy to deal with and was able to help identify and correct, to this point, an ongoing alignment issue that was causing uneven and fairly rapid tire wear on my 06 C350. The staff have always been good to me and it appears that their technicians do a bang-up job also, which is key. I have Yokohama Avid Envigor tires on the car and they get mixed reviews online as far as having poor tread life and not good in the snow while purporting to be a very good all-season tire. We will see now that the alignment issue has been corrected. I'm expecting at least 40-45K miles before I would need to consider new tires or it will be right to Yokohama to honor their warranty but that's the tire. If tread wear is poor I simply won't buy Yokos again for this car and will seek advice on a longer lasting tire. Not sure what the recommended alignment schedule is...probably once a year. Overall very good experience here and I will continue to bring my car to New Country.

Janet Widlansky

Our salesman, Chris Rueli was great. He worked hard to get us the best price available and then, after we purchased, went through the car functions thoroughly and with patience.

Mark Conley

I stopped in to New Country Mercedes because my C300 engine light was on. I had received an invite from New Country to consider turning in my lease (11 mos early mind you) and driving off in a 2013 C300 with a lower monthly payment. Sound too good to be true? I thought so. While waiting for my car to be serviced my salesperson, Mirela Cristache, whom I got the last 2 cars from, came over to say hello. I asked her about the notice I received and she told me she would look up my account and see if it was something I should pursue. 10 minutes later she asked me to come to her office. She basically presented an offer I couldn't refuse. We went out to the lot, looked at several cars and colors, and within minutes I agreed upon a car. I want to mention that each time I have negotiated an deal with Mirela she has been unbelieveably professional and has held up her end of everything she promised. She is absolutely great to deal with and I highly recommend that you ask for her if you find yourself Mercedes shopping. So, long story short, I drove off in a brand new car with better features than my old car and a lower monthly payment with minimum money down. So yes...it was all true. Thank you Mirela, and thank you New Country Mercedes. You have once again exceeded my expectations. I absolutley love my new car!

Jorge Leon

New country Mercedes should be very proud to have CHIRIS BARBERSEK on their team. He treated me with professionalism and kindness. He helped me from my sheduled appointment and answered all my questions with honesty and respect. I appreciate how fast you returned my phone calls and handled my problem so quickly. I will share my experience with many co- workers and friends and tell them to see CHRIS.

Clayre Silva

We had a very professional, caring and attentive sales assistant. Michael Nwachukwu, truly went above and beyond to make our long distance purchase process a successful one!

T WH (TWH)

Ron Chwalek got me in and out of New Country MB in no time flat. It literally took less than 15 minutes and I was on my way. Ron is in the Express Service area and that title describes him perfectly. Ron was very courteous, he walked out to greet me before I even pulled into the service area and knew exactly how to take care of the problem I was having. Wonderful experience. Thank you Ron!

Edward B St John

Exceptional Service from New Country except a follow up is required with further diagnosis Jonathan Karimi handled the entire process and was exceptional in handling the appointment and stayed in touch with me during the entire process Truly five star

Thomas McAloon

Go see Mirella Cristache & Brenda at New country Mercedes -Benz!!!!! I was in the showroom picking up one of my partners from service and he introduced me to Mirella saying that's who I have to go see next time I am in the market for a new or pre owned Mercedes. He had talked about her in the past and I was looking forward meeting her. Did not want to take up a lot of her time since I had just leased a new car recently but she was very happy to show me around and introduce me to the Mercedes -Benz line up. My friend who I had picked up from service has purchased over 10 New Mercedes -Benz from her and now I know why !! Great attitude , not pushy and a joy to be around !!! She said that she is not in the car business but the business of servicing clients and making sure they are happy and satisfied !! World Class Service!!! I look forward working with her when my Mercedes lease is up!! I will now also send all my co workers to her and Brenda in service because I know Mirella's customer service is impeccable !!!

Michael Meyer

After buying a Mercedes S420 19 years ago at New Country, I now own a 2004 SL500, a 2011 S550, and a 2014 ML550, all fabulous vehicles bought new. The latter two I ordered from Chris Langley who made the experience simpler and smoother than buying a toaster oven. I picked up the ML just three weeks ago (February, 2014) and I’m as delighted with its performance as I am with how professionally Chris handled my special order: seamlessly with no wrinkles and good humor to boot. His patient two-hour tutorial about the ML’s features with me and my wife was enormously useful and time well spent. He even helped us load CDs into the Music Register, making his orientation sound in every possible way. I’ve been spoiled by MB’s V8s and so I keep them well beyond the warranties once I know how much my wife and I enjoy driving them. To that end, the service department at New Country has a trifecta of competency in Gil Reynolds, (an expert mechanic who's been diligently servicing our cars for nearly twenty years), Brenda Sostre (a savvy service rep who knows what her customers as well as the cars need to keep humming), and Bill Larson, (the service manager who is absolutely determined to get everything right). As a somewhat fussy academic, I appreciate how much they all work assiduously to achieve excellence, just like the cars. MM

Mariana Pinhancos

I recently bought a new Mercedes GlE 350 2020 it’s amazing. Sales rep Chris Rueli was outstanding, if you looking to buy a new car a recommended New country Mercedes in Hartford and ask for Chris 100% very helpful.

Scott Mason

Visited New Country to see a used vehicle that they had taken in a trade. Not a Mercedes, and not a Mercedes price tag. Was welcomed by Betsy in charge of internet inquires, Tim in charge of Sales and assigned to Dean BiBella to handle the details. Was treated like I was shopping for an SL550. Easy manner, no pressure and we worked a fair deal for both myself and New Country. The only complaint would be that I ended up "in line" for the business manager to do the closing paperwork, so that process just took too long ... considering it was a cash transaction ... but I was in and out same day.

Thomas Moise

Great experience purchasing a Certified Pre-Owned E-350 off my lease. Joe and Tim were great to work with. They went above and beyond to make sure I was happy. I highly recommend New Country.

Jan Ghalib

Recently bought a few parts and Eric Yopp helped me. He went above and beyond and I had a great experience. I do not know much about cars so he helped me throughout the transaction and gave me the world class experience one would expect at Mercedes.

Jason Genga

This was a flawless execution of a new car purchase! To actually walk in and know what car you want and what you want to pay and they go one better to make you happier! Amazing dealership with an extraordinary staff. If you are in the market for a Mercedes Benz the only choice should be New Country Mercedes in Hartford, CT.

Ramona Rivera

Excellent Service

Ivan Volk

Andrew Daniel and Nelson Daswani were just amazing guys! I have bought the G550 4x4 Squared here a few weeks ago, everything was perfect and went smoothly, I have spent there maximum an hour and got all documents and of course, my car. Thanks, Ivan.

Stephanie Amato

Ron Chwalek was awesome to deal with. I did not have an appointment, but a minor issue. He dealt with it right away and got me out the door. Very appreciative of his help. Business written prior to June 1, 2017

Lincoln Thomas

Ron Chwalek could not be more responsive to my needs. He was quick to resolve an issue with my cars GPS that malfunctioned. Very pleasant , humbled and customer focused. Thanks for all New Country does to support their customers

Dan Froicu

I am always treated well when I take my cars in for service here. Everybody is very helpful and polite. Mirela Cristache deserves a special mention as she provided invaluable assistance several times with model selection and purchasing options. I believe this dealership truly reflects the Mercedes Benz spirit.

burton waltman

Great staff. Great service. Highly recommended.

Sumanth Reddy

Shout out to Ryan Kearney for his excellent customer service and making my buy quick and simple. I was disappointed with the way Sharif treated me in prior visit but Ryan and Steve made sure to make things right and get me the deal I asked for . I would have given five stars if not for experience I had with Sharif . Would definitely recommend New country mercedes.

Gillian Chung

I have dealt with Mirela Cristache for almost 10 years. Throughout my experience at New Country Motors she has always been very friendly, reliable and reachable. This will be my 3rd car and I definitely will continue to do business with her. She does an awesome job!!

Gary Lamagna

Stopped in to take a look at a "06" pre-owned C350. Unfortunately the car had been sold. I had done some research at the Mercedes USA website and followed up looking over certified offerings at Mercedes Benz dealers in Massachusetts, Rhode Island and Connecticut. With Mercedes Benz 1.99% financing I figured I could cover an “08” C300. Sat down with Don Salierno the Internet Manager. And without the games dealers sometimes play I was able to walk out with an “09” C300 at that same comfort level. Very pleasant buying experience. And I am looking forward to a long amicable relationship with New Country Motor Cars.

Sahn Kham

I was in a few days ago and Feven Michael was awesome! She was very knowledgeable and walked us through every step of the way. There was no pressure- like some sales people make you feel. I’d definitely come back to her.

Ahmed Sheikh

recently bought the s550 2013, and I bought it before lot of cars from new country. I had the pleasure of working with Mirela, she is always help me, she was very professional , knowledgeable. every time we go she help us, I am using this New country dealer ship last 10 year. I never went any other Mercedes dealer ship. because I get always good deals, professional working people. so easy for me to made deaction. thank you from the bottom of my heart. Mirela

Jamison Billiter

When we first walked in the door the dealership was packed with people and very busy. We had to wait for a short period of time, but from the first moment we spoke with Jerrold Winful, we knew that the focus of this dealership was on customer satisfaction. Jerrold quickly got us set up with a test drive for the 2014 C300, and then introduced us to Cherif Diouf. Working with Cherif was a pleasure. He was funny, informative and never pushy. In the end we were able to find a deal that worked for both sides and we walked away very happy with our new vehicle and the quality of service we received from everyone involved. THANKS AGAIN!!!

Gilbert Fortunato

I was looking for a first car for my daughter. I had seen a vehicle on their used car section of their very extensive pre-owned inventory. I was put in contact with salesman Silvio Sciarra. He was very courteous, professional and accommodating. We made an appointment for me to see the car the following day. When I went in to meet Silvio, i was surprised at how knowledgeable he was on this vehichle because this was not a Mercedes. Silvio always gave me second to none treatment that made me feel like I WAS buying a Mercedes. The used car process was a one price system and the car was a VERY good price It was the best price in 30 miles of the dealership for comparisons of the same car! Silvio and used car manager Scott Carrington made the final process of understanding the contract and making it no nonsense. I highly recommend New Country Mercedes for a car purchase! if this was the service and professionalism ( which is so rare these days) on a USED car, I cant wait to go back for myself and buy a NEW car! Go see Silvio Sciarra and tell him Gil sent you! You wont be sorry!!

Eric G

MIrela C has sold us two cars and she is the best rep I have worked with in the car business. She is professional and courteous and makes all easy without headaches if you need help. I highly recommend her and the dealership as well.

brian namnoum

Mirella was such a help, what an incredible lady!

kai mahoney

Our tire pressure went crazy on our way to New Hampshire and Ron Chwalek was courteous, professional and helped above and beyond. Topped off our windshield fluid too! Excellent employee

Joan Bonomi

We recently bought a certified pre owned c300. From the minute we met Cherif I knew we went to the right dealership. We worked with Paul in sales. Very professional and courteous I would highly recommend this dealership Cherif is a man of his word, he stands by his words

Richard Mathes

Express service by Ron Chwalek was outstanding. I had a burned out bulb that Ron replaced and set me on my way in less than 20 minutes. New County's Express Service is quick efficient, effective and economical.

Jody Angell

Everyone at New Country was wonderful to work with! Don Salierno & Michael Troullias were excellent salesmen & Wayne was a delight to work with in Finance. They worked with our schedule and went out of their way to get us into TWO certified pre-owned Mercedes! We are very very happy with our "treats" this Halloween!

Kenia Thomas

I recently purchased a GLK 350 from New Country for my daughter. Absolutely love the car and the staff at New Country was a pleasure to do business with. Jenna Bemis was very helpful and made the process easy!

Kristofer Bagdasarian

Great service as usual. Jonathan has done a great job taking care of my vehicle and providing excellent support over the past few years.

David Bogan

I've been going here for several years. Ron Chwalek always welcomes me, as I pull in. Tonight I stopped by because my tire pressure warning came on. Ron said "no problem" I can take care of this, no problem. And he did. As good as it gets...

Craig Meeker

I bought my E class two years ago from Mirela Cristache at New Country and it was the best car buying experience I have ever had. Not only that, but the service after the sale has been tremendous. So when it came time to replace my wife's Lexus RX330, it was a no brainer. Mirela found us a beautiful CPO Mercedes GL450 that was showroom new. Once again, it was another flawless car buying experience. There is no reason to go anywhere else but New Country Mercedes.

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